cover letter for hotel front desk supervisor position

Hotel Front Desk Cover Letter Examples and Templates for 2024

• Cover Letter Examples
• How To Write a Hospitality Hotel Front Desk Cover Letter
• Cover Letter Text Examples

A great hotel front desk cover letter can strengthen your application during the job hunt. The key is to emphasize your genuine passion for delivering hotel experiences that enrich your guests’ lives. As you build your content, highlight achievements that illustrate your expertise in guest services and knowledge of the hospitality industry. Our guide provides expert tips and examples to help translate your career into a powerful cover letter.

Hotel Front Desk Cover Letter Templates and Examples

• Entry-Level
• Senior-Level

Hotel Front Desk Cover Letter Checklist

To write a great hotel front desk cover letter, reflect on your prior success within the hospitality industry. How have your contributions helped to improve the guest experience ? What is the hotel looking for in a candidate? Using our methodology, you can quickly build an eye-catching document that piques the interest of the hiring manager. Below, we’ll walk you through each step of the cover letter writing process:

1. Contact information and salutation

In the header of your hotel front desk cover letter, include your name, phone number, email, and LinkedIn URL. Be sure to address the hiring manager by name — Mr. or Ms. [Last Name]. If you can’t find the hiring manager’s name, use a variation of “Dear Hiring Manager.” Avoid salutations such as “To Whom It May Concern,” as these types of greetings are less direct and personal.

2. Introduction

Lead with a powerful opening paragraph to set the tone for your hotel front desk cover letter. Emphasize your years of experience and genuine passion for the hospitality industry. Feature a stunning career achievement demonstrating your ability to drive guest satisfaction and improve hotel operations. If possible, include hard numbers or metrics in your introduction to grab the hiring manager’s attention early.

Improving guest satisfaction scores by 30% as a front desk agent for Wyndham Suites was one of my proudest achievements in 2023. As a front desk agent, I coordinated with the guest services team to enhance operational effectiveness and deliver an unparalleled hotel experience. My expertise within the hospitality space will allow me to make valuable contributions to your organization.

3. Body paragraphs

In the body paragraphs of your hotel front desk cover letter, continue to feature your most compelling qualifications and career achievements. Describe how your experience within the hotel industry aligns with the company’s reputation or mission statement. Highlight accomplishments that convey your expertise in communicating with guests, upselling amenities, and coordinating effectively with diverse teams.

Notice how this candidate leverages their previous hotel front desk experience to demonstrate the value they can bring to future employers. They show how they enhanced the hotel experience for guests by improving communication across departments. A hotel’s reputation is everything, so it’s critical you convey your past success using clear and tangible examples from your career.

Hampton Inn has a reputation for delivering a superior hotel experience that strongly aligns with my professional background. I can help to continue to grow this reputation based on my achievements throughout my career:

• Coordinated front desk operations in collaboration with the hotel manager and guest services team for a hotel with 250 guests, fielded phone inquiries from customers, booked stays, and upsold suites, which generated a 10% increase in sales
• Developed new procedures to reduce communication breakdowns across departments, which improved guest satisfaction scores by 20%
• Received the Employee of the Month award four times over two years for providing exceptional service to guests and strong support to team members

4. Hotel front desk skills and qualifications

Rather than including a list of your customer service and hospitality-related skills on your hotel front desk cover letter, carefully integrate key terms from the job posting into your paragraphs. This shows you have the qualifications the hotel is looking for and have utilized them effectively in previous roles. Below, we’ve compiled a range of skills you may encounter during the job search:

5. Closing section

End your hotel front desk cover letter on a strong note with a call to action (CTA) that encourages the hiring manager to schedule an interview. Reinforce how your expertise in guest services and hotel operations can benefit the organization you’re targeting. Be sure to thank the hiring manager for their time in the last sentence of the paragraph.

I hope to speak with you further to discuss how my operations management experience can benefit your guest services department. You can schedule an interview with me at your earliest convenience with any follow-up questions you may have. I appreciate your time and consideration.

Best regards,

Maria Valdez

Hotel Front Desk Cover Letter Tips

1. quantify your achievements within the hotel industry.

Incorporating hard numbers, metrics, and monetary figures is a great way to help your application stand out from other candidates during the job search. Guest satisfaction scores are the most common approach, but there are other ways to quantify your experience. In the example below, the candidate features sales data and highlights the large number of rooms available at the hotel. This shows they can generate results in high-volume business settings:

• Fielded inquiries, managed guest issues related to rooms, service, and booking, and collaborated with the guest services team to drive operational excellence and improve the customer experience, which improved satisfaction ratings by 20% over one year
• Utilized upselling techniques to improve sales for luxury suites, amenities, and rewards memberships, which resulted in a 15% increase in monthly sales
• Coordinated with the hotel manager and five departments to ensure timely resolutions for guest issues in a fast-paced hotel environment with 3,000 rooms

2. Highlight your communication and leadership skills

In a front desk agent position at a hotel, you’ll interact with a diverse range of guests and team members on a daily basis. Potential employers want to see you have the communication and leadership capabilities to succeed. The best way to illustrate this is by leveraging tangible examples from your career. Below, the candidate emphasizes how they’ve worked effectively in fast-paced team environments to improve the guest experience:

As a front desk agent with Marriott, I played a pivotal role in improving the guest services department. I developed new communication protocols to de-escalate stressful situations with empathy and understanding in collaboration with the team. Our efforts resulted in a 35% improvement in guest satisfaction on online surveys. I can achieve similar success as the new front desk agent with Hilton Hotel based on my career achievements:

3. Tailor your cover letter towards individual hotel brands

Another way to give yourself an edge over the competition is by aligning your cover letter with the hotel’s reputation, culture, and brand identity. This shows you’ve taken the time to research the organization beforehand and conveys your genuine interest in the position. In the example below, the applicant demonstrates how their background aligns with the hotel’s mission statement:

Marriott’s mission to enhance customers’ lives through exceptional vacation experiences is what draws me to apply for the position. With over seven years of experience in the hotel industry, I am passionate about delivering a hotel experience that comforts others. I can provide valuable contributions in the area of guest services based on my past accomplishments:

Hospitality Hotel Front Desk Text-Only Cover Letter Templates and Examples

Sarah Irving Front Desk Agent | [email protected] | (123) 456-7890 | Portland, OR 12345 | LinkedIn

January 1, 2024

Matthew Johnson Hiring Manager Marriott Hotel (987) 654-3210 [email protected]

Dear Mr. Johnson,

During my time with Hilton Hotel as a front desk agent, I achieved monthly survey scores of over 90% by delivering high-quality, personalized service. My guest satisfaction ratings were consistently top three across the team. My ability to communicate with calmness and empathy will allow me to achieve similar success with your organization in this position.

• Fielded various guest issues for a premiere hotel with over 200 rooms, communicated with kindness and empathy to determine ideal solutions, and achieved guest service scores of over 90% on surveys
• Conducted scheduling for hotel bookings, interfaced with customers to reschedule dates, and generated a 30% increase in enrollments for hotel rewards memberships
• Coordinated with departments throughout the hotel to communicate issues with rooms and ensure timely resolution to maintain guest satisfaction

I would like to schedule an interview to provide more insights into how my communication skills can aid your guest services department at Marriott. You may contact me via phone or email at your earliest convenience. Thank you for your time and consideration.

Sarah Irving

Maria Valdez Front Desk Agent | [email protected] | (123) 456-7890 | New York, NY 12345 | LinkedIn

Christine Baker Hiring Manager Hampton Inn (987) 654-3210 [email protected]

Dear Ms. Baker,

With over five years of experience within the hospitality industry, I’ve developed strong expertise in operations management. While working as a front desk agent at the Microtel Inn & Suites, I improved resolution times for guest issues by 15% by improving communication protocols across departments. My ability to drive continuous improvements to hotel operations makes me an ideal candidate for the front desk agent position with your company.

Jordan Romero  Front Desk Agent | [email protected] | (123) 456-7890 | San Diego, CA 12345 | LinkedIn

Jennifer Collins Hiring Manager Four Seasons (987) 654-3210 [email protected]

Dear Ms. Collins,

Improving guest satisfaction scores by 30% as a front desk agent for Wyndham Suites was one of my proudest achievements in 2023. As a front desk agent, I coordinated with the guest services team to enhance operational effectiveness and deliver an unparalleled hotel experience. My expertise within the hospitality industry will allow me to deliver valuable contributions to your organization.

Four Seasons’ reputation for providing high-end hospitality services with empathy and professionalism is what draws me to apply for this position. My experience within the hotel industry will allow me to continue to grow this reputation based on my professional accomplishments:

I would like to schedule an interview to provide more insights into how my expertise in guest services can benefit your organization. You may contact me via phone or email at your convenience. Thank you for your time and consideration.

Jordan Romero

Hotel Front Desk Cover Letter FAQs

Why should i include a hotel front desk cover letter -.

Although most hotels won’t require a cover letter for front desk agent positions, submitting one can offer some advantages during the job hunt. Most importantly, the cover letter allows you to illustrate your passion for hospitality using personal language that wouldn’t work on a resume. It helps the hiring manager gain a better sense of you as an industry professional, which can sometimes make all the difference during the application process.

Should I use artificial intelligence to write my cover letter? -

Artificial intelligence (AI) and machine learning have continued to evolve rapidly, but it’s still not advisable to use AI tools to write your entire cover letter. Utilizing ChatGPT to give yourself a framework might be acceptable, but without infusing your own voice into the content, you’re likely to be left with a generic and uninspiring document.

How long should my cover letter be? -

It’s best to keep your cover letter short and straightforward in most instances. Hiring managers have limited bandwidth to assess each application, and submitting a long-winded document may do more harm than good. Limit your cover letter to three or four paragraphs with a keen focus on your most relevant and impressive achievements within the hotel industry.

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5 Front Desk Manager Cover Letter Examples

Front desk manager cover letter examples.

As a front desk manager, your cover letter is your opportunity to make a strong first impression and demonstrate your qualifications for the position. In a competitive job market, a well-tailored cover letter can help your application stand out from the rest. This article provides examples of effective cover letters for front desk managers, highlighting key takeaways and common mistakes to avoid. By following these examples and tips, you can create a compelling cover letter that showcases your skills and experience in the best possible light.

Example 1: Hotel Front Desk Manager Cover Letter

Key takeaways.

Samantha's cover letter effectively showcases her extensive experience in the hospitality industry and highlights her achievements in customer service and leadership roles.

When applying for a hotel front desk manager position, it is crucial to emphasize your experience in providing excellent customer service, managing operations, and leading a team. This demonstrates your ability to deliver exceptional guest experiences and ensures smooth front desk operations.

She mentions specific accomplishments, such as improving customer satisfaction scores by 20% and reducing guest complaints by 15%, which highlight her ability to make a measurable impact on guest experiences.

Quantify your achievements to demonstrate the tangible results you have achieved in previous roles. This shows your potential to drive positive outcomes and contribute to the success of the organization.

Samantha also mentions her success in reducing employee turnover by 25% and increasing employee engagement, which showcases her ability to effectively manage and lead a team.

Highlighting your leadership and management skills, such as reducing turnover and improving employee engagement, is important when applying for a hotel front desk manager position. It demonstrates your ability to create a positive work environment and foster a high-performing team.

To strengthen her cover letter, Samantha could have mentioned any specific certifications or training she has received in hospitality management or customer service.

If you have any relevant certifications or training, be sure to mention them in your cover letter. This shows your commitment to professional development and your dedication to delivering exceptional service.

Example 2: Medical Office Front Desk Manager Cover Letter

Jonathan's cover letter effectively highlights his experience and skills as a Medical Office Front Desk Manager, making him a strong candidate for the position at Mayo Clinic.

When applying for a specific role, it is essential to showcase your relevant experience and qualifications. This demonstrates your understanding of the position and your ability to contribute effectively.

He emphasizes his experience in managing front desk operations, scheduling appointments, and maintaining patient records accurately and confidentially. These skills are crucial for a Medical Office Front Desk Manager as they ensure the smooth flow of patients and efficient office operations.

Highlight your specific responsibilities and achievements in previous roles that directly relate to the desired position. This helps the hiring manager understand how your experience aligns with the requirements of the role.

Jonathan also mentions his leadership experience as a Medical Office Front Desk Manager at Johns Hopkins Medicine. This demonstrates his ability to lead a team, implement new protocols, and resolve complex patient issues.

If you have experience in a managerial or leadership role, be sure to emphasize it in your cover letter. This shows your potential to effectively manage a team and contribute to the success of the organization.

To further strengthen his application, Jonathan could have mentioned any specific achievements or improvements he made in his previous roles. This would provide concrete evidence of his abilities and the impact he can make in the new position.

Don't be afraid to include specific accomplishments or projects you have worked on that demonstrate your skills and achievements. This helps differentiate you from other candidates and showcases your potential value to the organization.

Example 3: Spa Front Desk Manager Cover Letter

Olivia's cover letter effectively showcases her relevant experience in the luxury hospitality industry and highlights her passion for delivering exceptional guest experiences.

When applying for a spa front desk manager position, it is crucial to emphasize your customer service skills and your ability to create a welcoming and personalized environment for guests. This demonstrates your commitment to providing a high-quality experience.

She provides specific examples of her achievements in previous roles, such as receiving positive feedback from guests and implementing training programs that resulted in improved guest satisfaction scores.

It is essential to highlight your specific accomplishments and contributions in previous roles. This demonstrates your ability to make a positive impact and shows potential employers that you can drive results.

Olivia also mentions her familiarity with Four Seasons Hotels and Resorts and aligns her skills and passion with the values of the organization.

Research the company you are applying to and tailor your cover letter to align with their values and goals. This shows your genuine interest in the organization and your understanding of how you can contribute to its success.

Example 4: Dental Office Front Desk Manager Cover Letter

Michael's cover letter effectively showcases his experience and skills as a Dental Office Front Desk Manager, positioning him as an ideal candidate for the role at Aspen Dental.

When applying for a position as a dental office front desk manager, it is crucial to highlight your experience and expertise in managing front desk operations and providing excellent customer service. This demonstrates your ability to effectively handle the administrative aspects of a dental practice and create a positive patient experience.

He highlights a key accomplishment - implementing a digital appointment scheduling system - which resulted in improved efficiency and patient satisfaction.

It is important to emphasize specific achievements that have had a positive impact on the dental practice you have worked for. This demonstrates your ability to identify areas for improvement and implement solutions that enhance productivity and patient experience.

The cover letter could further emphasize Michael's knowledge of dental office management software and his ability to effectively manage and train front desk staff.

Don't forget to mention any specific software or systems you are proficient in using, as well as your experience in training and supervising front desk staff. This highlights your technical skills and leadership abilities, which are essential for success in a dental office front desk manager role.

Example 5: Resort Front Desk Manager Cover Letter

Emma's cover letter effectively showcases her experience and achievements in the hospitality industry, positioning her as an ideal candidate for the Resort Front Desk Manager position at Disney Parks, Experiences and Products.

When applying for a role in the hospitality industry, it is essential to highlight your experience in delivering exceptional customer service and managing teams. This demonstrates your ability to create memorable guest experiences and effectively lead a front desk team.

She emphasizes her achievements in streamlining check-in and check-out processes, resulting in a reduction in wait times and improved guest satisfaction scores. These quantifiable achievements highlight her problem-solving skills and commitment to delivering outstanding service.

Quantify your achievements whenever possible to demonstrate the impact of your actions. This shows potential employers your ability to improve operational efficiency and enhance the overall guest experience.

Emma also aligns her passion for providing exceptional customer service with Disney's values and mission of creating magical experiences. This demonstrates her understanding of and alignment with the company's culture and goals.

In your cover letter, express your enthusiasm for the company's mission and values. Show how your passion and dedication align with the organization's goals, which enhances your fit as a candidate.

To strengthen her application, Emma could have mentioned any specific training or certifications she has obtained in the hospitality industry, such as customer service training or leadership courses.

Highlight any relevant training or certifications you have obtained in the hospitality industry. This demonstrates your commitment to professional growth and further establishes you as a qualified candidate for the position.

Skills To Highlight

As a front desk manager, your cover letter should highlight the unique skills that make you a strong candidate for the role. These key skills include:

Customer Service : Customer service is a crucial skill for front desk managers. You will be the first point of contact for guests and visitors, so it's important to provide exceptional service and ensure their needs are met. Highlight your experience in delivering excellent customer service, resolving issues, and maintaining a positive attitude.

Communication : Effective communication is essential in a front desk manager role. You will need to communicate with guests, team members, and other departments within the organization. Showcase your strong verbal and written communication skills, including your ability to listen actively, convey information clearly, and adapt your communication style to different audiences.

Organizational Skills : As a front desk manager, you will be responsible for managing multiple tasks and ensuring that operations run smoothly. Demonstrate your organizational skills by highlighting your ability to prioritize tasks, manage schedules, and handle multiple projects simultaneously. Mention any experience you have with managing reservations, maintaining records, and coordinating with other departments.

Problem-Solving : Front desk managers often encounter challenging situations and need to think quickly on their feet. Emphasize your problem-solving skills by sharing examples of how you have successfully resolved conflicts, handled difficult guests, or addressed unexpected issues. Showcase your ability to stay calm under pressure and find creative solutions to problems.

Knowledge of Front Desk Software : In today's digital age, front desk managers are expected to be proficient in using front desk software and technology. Highlight any experience you have with using software systems for tasks such as managing reservations, checking guests in and out, and processing payments. If you have experience with specific front desk software, such as Opera or Guestline, be sure to mention it.

By highlighting these key skills in your cover letter, you can demonstrate to potential employers that you have the necessary qualifications and abilities to excel in a front desk manager role.

Common Mistakes To Avoid In Cover Letters

When crafting your cover letter for a front desk manager position, make sure to avoid these common pitfalls:

Being Too Generic : One of the biggest mistakes you can make in your cover letter is being too generic. Avoid using a generic template and instead, tailor your letter to the specific company and position you are applying for. Research the company and mention specific aspects that appeal to you and align with your skills and experience.

Failing to Showcase Customer Service Skills : As a front desk manager, your main responsibility is to provide excellent customer service. However, many cover letters fail to highlight this important skill. Make sure to emphasize your ability to handle customer inquiries, resolve issues, and create a positive guest experience. Provide specific examples of how you have demonstrated exceptional customer service in your previous roles.

Not Highlighting How Your Experience Contributes to Efficiency and Guest Satisfaction : Another common mistake is not showcasing how your experience as a front desk manager can contribute to the company's efficiency and guest satisfaction. Highlight your ability to manage a busy front desk, handle multiple tasks simultaneously, and effectively communicate with staff and guests. Demonstrate how your experience has improved operational efficiency and guest satisfaction in your previous positions.

Neglecting to Mention Relevant Software Skills : In today's digital age, proficiency in relevant software is crucial for front desk managers. Be sure to mention any software or systems you are proficient in, such as property management systems, reservation systems, or customer relationship management (CRM) software. This shows that you have the technical skills necessary to perform the job effectively.

Ignoring the Importance of Attention to Detail : Front desk managers are responsible for ensuring accuracy and attention to detail in various administrative tasks, such as managing reservations, handling cash transactions, and maintaining guest records. It is important to highlight your strong attention to detail and ability to maintain accuracy in your cover letter. Provide examples of how your attention to detail has contributed to the smooth operation of the front desk in your previous roles.

By avoiding these common mistakes, you can ensure that your cover letter for a front desk manager position stands out and effectively showcases your skills and experience.

In conclusion, a well-crafted cover letter is an essential component of a successful job application for a front desk manager position. The examples provided in this article demonstrate effective strategies for writing compelling cover letters that highlight relevant skills and experiences.

By following the key takeaways from each example, job seekers can create cover letters that stand out to hiring managers and increase their chances of securing an interview. These takeaways include:

• Tailoring the cover letter to the specific job requirements and company culture
• Showcasing relevant skills and experiences that align with the job description
• Using a professional tone and language throughout the letter
• Demonstrating enthusiasm and passion for the role and the company

It is important to avoid common mistakes such as using generic language, focusing too much on personal achievements rather than the employer's needs, and neglecting to proofread for errors.

By implementing these strategies and avoiding common mistakes, job seekers can create impactful cover letters that make a positive impression on hiring managers. A strong cover letter not only enhances the chances of securing an interview but also demonstrates the applicant's professionalism and dedication to the position.

In the competitive field of front desk management, a well-crafted cover letter can be the difference between landing a rewarding position and being overlooked. Therefore, job seekers should invest time and effort into creating a cover letter that effectively communicates their skills, experiences, and passion for the role.

By following the examples and guidelines provided in this article, front desk managers can optimize their job applications and increase their chances of success. So don't underestimate the power of a well-written cover letter—make it your secret weapon in the job search process and open doors to exciting career opportunities in front desk management.

Front Office Supervisor Cover Letter Example

A cover letter can establish a personal relationship with the prospective HR manager. You can help him understand your worth for the role through your cover letter. Your Front Office Supervisor Cover Letter must ensure to highlight your capability of becoming the face of the company.

Our Front Office Supervisor Cover Letter has mentioned all the competencies required to get past the profile screening round.

• Cover Letters
• Office & Administrative

What to Include in a Front Office Supervisor Cover Letter?

Roles and responsibilities.

The professional of a Front Office Supervisor is to handle routine operational activities, manage staff, and streamline customer servicing processes . The role is commonly found in the hospitality sector. His primary responsibility is to coach his associates with a strong knowledge base of customer service processes to enhance guests’ experience.

He appraises the junior staff based on their performances and imparts feedback accordingly. Team building activities, creating sales and marketing, and driving outstanding customer satisfaction are the 3 aims of this position.

Education & Skills

Front office supervisor skills:.

• Remarkable communication skills to manage junior staff members.
• Demonstrate a high degree of diplomacy to deal with customers.
• Detail-oriented observer to identify the process gaps to maximize customer satisfaction.
• Effective supervisory skills to build a professional relationship with associates.
• Incredible organizational skills to create shift schedules and assign tasks to the junior staff.

Front Office Supervisor Educational Requirements:

• High school diploma or equivalent (required).
• A qualification such as graduation in any field is advantageous.
• Advanced knowledge of mathematics.
• Computer literacy.

Front Office Supervisor Cover Letter Example (Text Version)

Dear Mr./Ms.,

I am writing this application with immense excitement about knowing the vacancy of Front Office Supervisor with your company. As an experienced and skilled candidate, I believe I have all the qualities to fulfill the job requirements.

Here’s is the list of my responsibilities in the current role:

• Perform incredible customer service to maximize satisfaction.
• Respond to incoming calls and emails promptly.
• Organize mails and faxes and relay to appropriate professionals.
• Plan roster for resource allocation and assign work duties evenly to the associates.
• Prepare operational reports for managerial review.
• Educate associates about company policies and regulations.
• Hiring new associates with appropriate skills and qualifications.

Additionally, I am a graduate of an accredited university that has helped me develop my communication skills and professional attire. I am confident to represent the company’s face with dignity.

I am thankful to you for reviewing my portfolio. My attached resume will provide necessary information about my coursework, job-specific skills, and related professional journey. I am looking forward to having a comprehensive discussion of the strengths required to become your next Front Office Supervisor.

Best Regards, [Your Name]

Let the employer know your years of experience and developed qualities to propel the success rate of the department.

Are you struggling with writing a convincing and targeted resume? Say GoodBye to all the efforts and take a sneak peek into our Front Office Supervisor Resume Sample to craft a job-winning resume for yourself.

Customize Front Office Supervisor Cover Letter

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Related Office & Administrative Cover Letters

Front Desk Supervisor Cover Letter Example (Free Guide)

Create an front desk supervisor cover letter that lands you the interview with our free examples and writing tips. use and customize our template and land an interview today..

Are you looking to apply for a Front Desk Supervisor position? Our Cover Letter Guide will help you create an impressive and persuasive cover letter that will make you stand out from the competition. We'll provide you with the essential tips, advice and templates you need to craft an outstanding letter that will show off your qualifications and experience.

We will cover:

• How to write a cover letter, no matter your industry or job title.
• What to put on a cover letter to stand out.
• The top skills employers from every industry want to see.
• How to build a cover letter fast with our professional Cover Letter Builder .
• What a cover letter template is, and why you should use it.

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Front Desk Supervisor Cover Letter Sample

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Dear [Name],

I am writing to apply for the position of Front Desk Supervisor. I am confident that my experience and qualifications make me an ideal fit for this role.

I believe that my skills and experience make me an excellent choice for this role. I have been a Front Desk Supervisor for the last three years and have worked in this role for a variety of companies. I have experience in managing staff, ensuring customer satisfaction, and providing outstanding customer service. I have also managed a variety of administrative tasks, including scheduling, payroll, and bookkeeping. My organizational skills allow me to effectively manage multiple tasks and projects at once.

In addition, I have a strong understanding of customer service principles and practices. I am committed to providing excellent customer service and resolving customer complaints in a timely and professional manner. I am able to train and mentor staff to ensure high standards of customer service are consistently maintained.

I have a proven track record of success and I am confident that I can make a positive contribution to your organization. I am a hard worker and I enjoy working in a fast-paced environment. I am committed to ensuring a high level of customer service and have the ability to adapt quickly to new tasks and challenges.

I look forward to the opportunity to discuss my qualifications in greater detail with you. Please feel free to contact me at your earliest convenience to arrange an interview. I am confident that I can be an asset to your organization and I look forward to hearing from you soon.

Sincerely, [Your Name]

Why Do you Need a Front Desk Supervisor Cover Letter?

A Front Desk Supervisor cover letter is an essential tool for anyone applying for a Front Desk Supervisor position. It is your opportunity to show potential employers why you are the best person for the job. A well-written cover letter can make the difference between getting an interview or not. Here are a few reasons why you need a Front Desk Supervisor cover letter:

• It highlights your experience and qualifications. A cover letter gives you the opportunity to showcase your skills and experience in a concise and professional manner. This helps employers to quickly assess whether you have the necessary qualifications and experience for the job.
• It allows you to explain why you are the right fit for the role. A cover letter gives you the opportunity to explain why you are the ideal candidate for the job. You can explain what makes you stand out from other candidates and why you are the best fit for the position.
• It shows your enthusiasm and professionalism. A cover letter demonstrates your commitment to the role and your enthusiasm for the job. It also shows your professionalism by showing that you have taken the time to research the role and tailored your application to the specific position.
• It gives you the opportunity to make a good impression. A cover letter is your first chance to make a good impression on potential employers. It can make the difference between getting an interview or not, so it is important to make sure yours is well-written and tailored to the job.

A Few Important Rules To Keep In Mind

• Keep your cover letter concise and to the point. Aim to make it no longer than one page.
• Start your cover letter by introducing yourself, and then explain why you’re writing.
• Highlight your relevant skills and qualifications, and emphasize why you’re the right candidate for the job.
• Include concrete examples of your accomplishments and achievements.
• Keep a polite and professional tone throughout your cover letter.
• End your cover letter by thanking the reader for their time and expressing your interest in the position.
• Proofread your cover letter carefully for errors in spelling, grammar, and punctuation.

What's The Best Structure For Front Desk Supervisor Cover Letters?

After creating an impressive Front Desk Supervisor resume , the next step is crafting a compelling cover letter to accompany your job applications. It's essential to remember that your cover letter should maintain a formal tone and follow a recommended structure. But what exactly does this structure entail, and what key elements should be included in a Front Desk Supervisor cover letter? Let's explore the guidelines and components that will make your cover letter stand out.

Key Components For Front Desk Supervisor Cover Letters:

• Your contact information, including the date of writing
• The recipient's details, such as the company's name and the name of the addressee
• A professional greeting or salutation, like "Dear Mr. Levi,"
• An attention-grabbing opening statement to captivate the reader's interest
• A concise paragraph explaining why you are an excellent fit for the role
• Another paragraph highlighting why the position aligns with your career goals and aspirations
• A closing statement that reinforces your enthusiasm and suitability for the role
• A complimentary closing, such as "Regards" or "Sincerely," followed by your name
• An optional postscript (P.S.) to add a brief, impactful note or mention any additional relevant information.

Cover Letter Header

A header in a cover letter should typically include the following information:

• Your Full Name: Begin with your first and last name, written in a clear and legible format.
• Contact Information: Include your phone number, email address, and optionally, your mailing address. Providing multiple methods of contact ensures that the hiring manager can reach you easily.
• Date: Add the date on which you are writing the cover letter. This helps establish the timeline of your application.

It's important to place the header at the top of the cover letter, aligning it to the left or center of the page. This ensures that the reader can quickly identify your contact details and know when the cover letter was written.

Cover Letter Greeting / Salutation

A greeting in a cover letter should contain the following elements:

• Personalized Salutation: Address the hiring manager or the specific recipient of the cover letter by their name. If the name is not mentioned in the job posting or you are unsure about the recipient's name, it's acceptable to use a general salutation such as "Dear Hiring Manager" or "Dear [Company Name] Recruiting Team."
• Professional Tone: Maintain a formal and respectful tone throughout the greeting. Avoid using overly casual language or informal expressions.
• Correct Spelling and Title: Double-check the spelling of the recipient's name and ensure that you use the appropriate title (e.g., Mr., Ms., Dr., or Professor) if applicable. This shows attention to detail and professionalism.

For example, a suitable greeting could be "Dear Ms. Johnson," or "Dear Hiring Manager," depending on the information available. It's important to tailor the greeting to the specific recipient to create a personalized and professional tone for your cover letter.

Cover Letter Introduction

An introduction for a cover letter should capture the reader's attention and provide a brief overview of your background and interest in the position. Here's how an effective introduction should look:

• Opening Statement: Start with a strong opening sentence that immediately grabs the reader's attention. Consider mentioning your enthusiasm for the job opportunity or any specific aspect of the company or organization that sparked your interest.
• Brief Introduction: Provide a concise introduction of yourself and mention the specific position you are applying for. Include any relevant background information, such as your current role, educational background, or notable achievements that are directly related to the position.
• Connection to the Company: Demonstrate your knowledge of the company or organization and establish a connection between your skills and experiences with their mission, values, or industry. Showcasing your understanding and alignment with their goals helps to emphasize your fit for the role.
• Engaging Hook: Consider including a compelling sentence or two that highlights your unique selling points or key qualifications that make you stand out from other candidates. This can be a specific accomplishment, a relevant skill, or an experience that demonstrates your value as a potential employee.
• Transition to the Body: Conclude the introduction by smoothly transitioning to the main body of the cover letter, where you will provide more detailed information about your qualifications, experiences, and how they align with the requirements of the position.

By following these guidelines, your cover letter introduction will make a strong first impression and set the stage for the rest of your application.

Cover Letter Body

As a Front Desk Supervisor with five years of experience in the hospitality industry, I am confident in my ability to bring strong customer service, exceptional communication, and problem-solving skills to your hotel. My experience in overseeing front desk operations, training and mentoring staff, and delivering excellent guest service makes me the ideal candidate for this position.

Throughout my career, I have gained a reputation for providing an exceptional customer experience. I am highly skilled in resolving customer complaints in a timely and professional manner. I also have a proven ability to set and achieve guest service goals, create schedules that maximize efficiency, and implement process improvements that increase guest satisfaction.

I am confident that I can bring a number of assets to your hotel. Specifically, I can:

• Train & Mentor Staff: I have earned a reputation as an effective mentor, capable of coaching and developing staff to meet their potential.
• Leadership & Motivation: I am capable of motivating staff and creating a positive working environment.
• Customer Service: I have a strong commitment to delivering exceptional customer service, and I am highly skilled in resolving customer complaints and inquiries.

I am passionate about the hospitality industry and I understand the importance of providing guests with an exceptional experience. I am confident that my experience and abilities make me the ideal candidate for this position and I look forward to discussing my qualifications in further detail.

Thank you for your consideration.

Sincerely, Your Name

Complimentary Close

The conclusion and signature of a cover letter provide a final opportunity to leave a positive impression and invite further action. Here's how the conclusion and signature of a cover letter should look:

• Summary of Interest: In the conclusion paragraph, summarize your interest in the position and reiterate your enthusiasm for the opportunity to contribute to the organization or school. Emphasize the value you can bring to the role and briefly mention your key qualifications or unique selling points.
• Appreciation and Gratitude: Express appreciation for the reader's time and consideration in reviewing your application. Thank them for the opportunity to be considered for the position and acknowledge any additional materials or documents you have included, such as references or a portfolio.
• Call to Action: Conclude the cover letter with a clear call to action. Indicate your availability for an interview or express your interest in discussing the opportunity further. Encourage the reader to contact you to schedule a meeting or provide any additional information they may require.
• Complimentary Closing: Choose a professional and appropriate complimentary closing to end your cover letter, such as "Sincerely," "Best Regards," or "Thank you." Ensure the closing reflects the overall tone and formality of the letter.
• Signature: Below the complimentary closing, leave space for your handwritten signature. Sign your name in ink using a legible and professional style. If you are submitting a digital or typed cover letter, you can simply type your full name.
• Typed Name: Beneath your signature, type your full name in a clear and readable font. This allows for easy identification and ensures clarity in case the handwritten signature is not clear.

Common Mistakes to Avoid When Writing a Front Desk Supervisor Cover Letter

When crafting a cover letter, it's essential to present yourself in the best possible light to potential employers. However, there are common mistakes that can hinder your chances of making a strong impression. By being aware of these pitfalls and avoiding them, you can ensure that your cover letter effectively highlights your qualifications and stands out from the competition. In this article, we will explore some of the most common mistakes to avoid when writing a cover letter, providing you with valuable insights and practical tips to help you create a compelling and impactful introduction that captures the attention of hiring managers. Whether you're a seasoned professional or just starting your career journey, understanding these mistakes will greatly enhance your chances of success in the job application process. So, let's dive in and discover how to steer clear of these common missteps and create a standout cover letter that gets you noticed by potential employers.

• Using an outdated template
• Not tailoring the letter to the specific job and company
• Including too much personal information
• Focusing too much on your own needs
• Not proofreading for errors
• Not including relevant keywords from the job description
• Not addressing the letter to a specific person
• Using passive language instead of active language
• Failing to explain why you are the best candidate for the job

Key Takeaways For a Front Desk Supervisor Cover Letter

• Highlight your experience managing front desks or customer service areas.
• Detail your ability to efficiently manage customer inquiries.
• Showcase your knowledge of customer service software, like CRM or POS systems.
• Mention any specialized training or certifications you have in customer service.
• Demonstrate your understanding of customer service best practices.
• Explain how you can help the company reach their business goals.
• Highlight your ability to manage staff, delegate tasks, and monitor performance.
• Include any awards or recognition you have received for customer service.

Hotel Supervisor Cover Letter Examples & Writing Tips

Use these Hotel Supervisor cover letter examples and writing tips to help you write a powerful cover letter that will separate you from the competition.

Table Of Contents

• Hotel Supervisor Example 1
• Hotel Supervisor Example 2
• Hotel Supervisor Example 3
• Cover Letter Writing Tips

Hotel supervisors are responsible for ensuring that guests have a positive experience at their hotel. They manage the staff, oversee operations, and resolve customer complaints.

Hiring managers are looking for hotel supervisors who have a strong customer service background and the ability to lead a team. Use these examples and tips to write a cover letter that will show hiring managers that you’re the perfect candidate for the job.

Hotel Supervisor Cover Letter Example 1

I am excited to be applying for the Hotel Supervisor position at the Hilton Garden Inn. I have more than 10 years of experience in the hospitality industry and have held a variety of positions in hotels and resorts. I am confident that I have the skills and experience to be a valuable member of your team.

Most recently, I was the Assistant Manager at the Marriott Resort. In this role, I was responsible for overseeing all aspects of the hotel, from the front desk and housekeeping to the restaurant and banquet services. I was also responsible for supervising and training the staff. I was able to increase guest satisfaction ratings by 20% during my tenure.

I am a motivated leader with a proven track record of success. I am passionate about hospitality and enjoy working with people. I am confident that I have the skills and experience to be a valuable member of your team and contribute to the Hilton Garden Inn’s success.

Thank you for your time and consideration. I look forward to hearing from you soon.

Hotel Supervisor Cover Letter Example 2

I am writing to apply for the Hotel Supervisor position that was recently advertised on your website. I am confident that I have the skills and experience that you are looking for, and I believe that I would be a valuable asset to your team.

I have over three years of experience in the hotel industry, and I have held a variety of positions including front desk agent, night auditor, and guest services representative. I have a deep understanding of the hotel industry and the challenges that hotel supervisors face on a daily basis. I am confident that I have the skills and experience to handle these challenges and to lead your team to success.

I am a highly motivated and results-oriented individual, and I always strive to exceed expectations. I have a proven track record of success in the hotel industry, and I am confident that I can deliver results for your organization. I am also a team player, and I believe in working together as a team to achieve common goals.

I would like to thank you for your time and consideration, and I look forward to hearing from you soon.

Hotel Supervisor Cover Letter Example 3

I am writing to express my interest in the Hotel Supervisor position that you have posted. I believe that my experience as a Hotel Manager for the past 10 years has prepared me well for this position.

I have worked in the hospitality industry for over 20 years, and have held positions such as Front Desk Manager, Food & Beverage Manager, and Assistant General Manager. My most recent position was as the General Manager of the Hilton Garden Inn in New York City. In this role, I oversaw all aspects of the hotel’s operations, including guest services, food & beverage, housekeeping, front desk, security, and engineering. I also managed a staff of over 200 employees.

My experience has taught me how to manage large teams of people and how to motivate them to achieve their best. I am confident that my skills will translate well into your organization. I am also very familiar with the day-to-day operations of a hotel, which will allow me to hit the ground running when I begin working at your property.

I would like to thank you for your time and consideration. I look forward to hearing from you soon.

Hotel Supervisor Cover Letter Writing Tips

1. show your experience.

When applying for a hotel supervisor role, it’s important to show employers how you’ll be able to help your clients by using your experience and expertise. Some great ways of doing this include:

• Providing a brief overview of a past project (or similar projects) that shows how you managed and supervised a team while ensuring customer satisfaction. This will also give hiring managers an idea of the type of work they can expect from you in the future.
• Mentioning specific metrics for improvement (e.g., decreased wait time, increased customer satisfaction ratings) and positive results that stem from your efforts as well as any awards or recognition received for achieving such results.

2. Customize Your Cover Letter

To convince employers to hire you, customize each application by highlighting how your past experiences make you a strong candidate for the job. For example, if one of the company’s goals is to increase customer satisfaction ratings, mention how your previous experience in customer service will help boost ratings. If there are any specific business problems listed on their website or job description as part of their hiring process, be sure to include these issues in your cover letter when referencing why you’re a good fit for the role.

3. Show results you can bring to the table

One of the most important parts of your cover letter is highlighting what you’ve done for previous employers, and how that past experience will be valuable in this new role. This shows hiring managers that not only do you have strong customer service skills, but also that you know how to grow a company through production and sales growth. Here are some examples of successful cover letters where candidates show their value and results:

• Increased online sales by 35% in first quarter with new CRM system implementation
• Created a marketing campaign by analyzing data from all sales channels, increased revenues by 52% over previous year
• Opened five new accounts as well as managed 10 existing client files; improved client retention rate from 95% to 97%, with two clients renewing contracts early

4. Proofread your cover letter

Hiring managers are looking for reliable, hardworking individuals who are committed to excellence. Provide them with no reasons to doubt you by proofreading your cover letter. If it’s riddled with errors, they will assume you won’t be able to provide high-quality customer service.

Assistant Brand Manager Cover Letter Examples & Writing Tips

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Professional Front Desk Agent Cover Letter Examples for 2024

Your front desk agent cover letter must immediately highlight your exceptional communication skills. Engage the reader by showcasing specific instances where your interactions created a memorable guest experience. In the second paragraph, demonstrate your proficiency in multitasking and problem-solving. Provide examples that illuminate how your attention to detail and organizational abilities have benefited past employers.

Cover Letter Guide

Front Desk Agent Cover Letter Sample

Cover Letter Format

Cover Letter Salutation

Cover Letter Introduction

Cover Letter Body

Cover Letter Closing

No Experience Front Desk Agent Cover Letter

Key Takeaways

Embarking on your job hunt, you've likely discovered the need for a front desk agent cover letter that stands out. It's not just a repeat of your resume; it's your chance to shine by showcasing that proud professional moment through a compelling story. Striving for a mix of formality and originality, without resorting to clichés, might seem daunting. And remember, brevity is key—aim to keep it to one impactful page. Let's dive into crafting that perfect introduction to your potential employers.

• Personalize the greeting to address the recruiter and your introduction that fits the role;
• Follow good examples for individual roles and industries from job-winning cover letters;
• Decide on your most noteworthy achievement to stand out;
• Format, download, and submit your front desk agent cover letter, following the best HR practices.

Use the power of Enhancv's AI: drag and drop your front desk agent resume, which will swiftly be converted into your job-winning cover letter.

If the front desk agent isn't exactly the one you're looking for we have a plethora of cover letter examples for jobs like this one:

• Front Desk Agent resume guide and example
• Administrative Assistant cover letter example
• Senior Administrative Assistant cover letter example
• Legal Translator cover letter example
• School Secretary cover letter example
• Front Office Manager cover letter example
• Front Desk Medical Receptionist cover letter example
• Medical Office Administrator cover letter example
• Legal Secretary cover letter example
• Archivist cover letter example
• Administrative Secretary cover letter example

Front Desk Agent cover letter example

Isabelle Todd

Houston, Texas

+1-(234)-555-1234

[email protected]

• Highlighting relevant experience, such as leading a team at a known hospitality chain like the Hilton, establishes credibility and demonstrates leadership capabilities.
• Quantifying achievements with specific metrics (e.g., managing 200 check-ins/check-outs daily) provides concrete evidence of the candidate's efficiency and ability to handle high-volume operations.
• Expressing a desire to contribute to the new team and a willingness to discuss alignment with the company's needs shows the candidate's proactive attitude and genuine interest in the role.
• Mentioning appreciation for the company's ethos suggests that the candidate has researched the company and has an understanding of its culture and values, which is critical for a customer-facing hospitality role.

What are the basics of the design or format of your front desk agent cover letter?

To start, here's a reminder for you: the Applicant Tracker System (or software that is used to assess candidate profiles), won't be reading your front desk agent cover letter.

Recruiters enjoy reading front desk agent cover letters with a standardized format that uses:

• the same font as the resume (e.g. modern ones like Raleway or Volkhov are prefered over the clichéd Times New Roman or Arial);
• single spacing to keep the content concise and organized (this is all ready for you in our cover letter templates );
• a one-inch margin to wrap around the text, like in our cover letter builder ;
• PDF as a file format, as it allows your design (and visual element) to stay the same.

Finally, we can't go on without mentioning the key sections of your front desk agent cover letter.

In the top one-third, make sure to include a header (with your contact information, name, role, and date), a salutation, and an introduction.

Next, follows the heart and soul of your front desk agent cover letter or its body.

End your front desk agent cover letter with a closing paragraph and, if you wish, a signature.

The top sections on a front desk agent cover letter

• Header: Include your contact information and the date, which makes it easy for the recruiter to reach out to you and denotes professionalism, a key aspect for a front desk agent.
• Greeting: Address the hiring manager by name, showing attention to detail and personalization, which are critical skills for creating a friendly, welcoming environment at the front desk.
• Introduction: Briefly mention your enthusiasm for customer service and your interest in the particular company, demonstrating genuine passion and a proactive approach to engaging with guests, which is essential for a front desk agent.
• Body: Highlight previous experience in hospitality or customer service, emphasizing skills like multitasking, communication, problem-solving, and working with diverse clientele, all of which directly relate to the responsibilities of a front desk agent.
• Closing: Express your willingness to discuss your qualifications further in an interview, and thank the hiring manager for their consideration, showing your polite demeanor and effective closing skills that mirror the way a front desk agent would courteously interact with hotel guests.

Key qualities recruiters search for in a candidate’s cover letter

Exceptional communication skills: to effectively interact with guests, provide clear information, and handle inquiries or complaints with diplomacy.

Customer service orientation: being genuinely interested in helping guests and creating a welcoming environment.

Attention to detail: to manage bookings, maintain records accurately, and ensure that any guest request is addressed correctly.

Multitasking capabilities: to handle various tasks simultaneously, like answering phones, greeting guests, and managing administrative duties efficiently.

Problem-solving abilities: to resolve issues that guests may encounter during their stay, ensuring their satisfaction and maintaining the hotel's reputation.

Proficiency in hotel management software: to manage reservations, check-ins, and check-outs with speed and efficiency.

How to address hiring managers in your front desk agent cover letter greeting

Goodbye, "Dear Sir/Madam" or "To whom it may concern!"

The salutation of your front desk agent cover letter is how you kick off your professional communication with the hiring managers.

And you want it to start off a bit more personalized and tailored, to catch the recruiters' attention.

Take the time to find out who's recruiting for the role (via LinkedIn or the company page).

If you have previously chatted or emailed the hiring managers, address them on a first or last name basis.

The alternative is a "Dear HR team" or "Dear Hiring Manger", but remember that a "Dear Ms. Simmons" or "Dear Simon," could get you farther ahead than an impersonal greeting.

List of salutations you can use

• Dear Hiring Manager,
• Dear [Company Name] Team,
• Dear [Department] Department,
• Dear Mr./Ms. [Last Name],
• Dear [Job Title] Hiring Committee,
• Esteemed Colleagues,

Get creative with your front desk agent cover letter introduction

Recruiters are going to assess plenty of candidate profiles for the role. Thus, anything you do to stand out will win you brownie points.

Use your front desk agent cover letter introduction to share something memorable about your experience .

But before you go down the rabbit hole of creativity and humor, align your message with the company culture.

For example, if you are applying for a role in some startup, use those first two sentences to tell a funny story (about your experience) to quickly connect with the recruiter.

How to write an achievement-focused front desk agent cover letter body

We've got the intro and greeting covered. Now, comes the most definitive part of your front desk agent cover letter - the body .

In the next three to six paragraphs, you'd have to answer why should recruiters hire you.

What better way to do this than by storytelling?

And, no, you don't need a "Once upon a time" or "I started from the bottom and made it to the top" career-climbing format to tell a compelling narrative.

Instead, select up to three most relevant skills for the job and look back on your resume.

Find an achievement, that you're proud of, which has taught you these three job-crucial skills.

Quantify your accomplishment, using metrics, and be succinct in the way you describe it.

The ultimate aim would be to show recruiters how this particular success has built up your experience to become an invaluable candidate.

Closing remarks to end your front desk agent cover letter

Of course, you'll have to show gratitude to the recruiters, who have assessed your profile at the end of your front desk agent cover letter .

A "Thank you for the consideration" would work wonders, instead of the standard "Sincerely yours".

Do you want to make an even better impression?

Close off your front desk agent cover letter by promising how you see yourself excelling in the role and the positive impact you'd bring about.

A sentence that encourages some further action on the recruiter's end could also be a good way to close off the communication (e.g. provide your availability for an interview).

Addressing limited to no experience in the front desk agent cover letter

There's nothing to worry about if you lack professional experience .

Your front desk agent cover letter could bridge the gaps in your professional history by focusing on what matters most to recruiters, that's either:

• skills - focusing on transferable ones you've gained, thanks to your life experience (e.g. volunteering, certificates, etc.);
• achievements - select the most relevant and noteworthy one from your history (e.g. education, projects, etc.);
• motivation - describe how you envision your professional growth in the next up to five years, thanks to this opportunity.

Key takeaways

Writing your front desk agent cover letter has never been easier, so remember to:

• Select a front desk agent cover letter template that automatically meets industry formatting (e.g. has one-inch margins, is single-spaced, is in PDF, etc.);
• Make your front desk agent cover letter personal by mentioning the recruiters' first or last name;
• Within the introduction, describe what you like best about the company in no more than two sentences;
• Use your front desk agent cover letter body to tell a story of your greatest achievement, backed up by job-relevant skills and technologies;
• If you have no professional experience, be honest about it in your front desk agent cover letter, but also write about your unique talents.

Cover letter examples by industry

AI cover letter writer, powered by ChatGPT

Enhancv harnesses the capabilities of ChatGPT to provide a streamlined interface designed specifically focused on composing a compelling cover letter without the hassle of thinking about formatting and wording.

• Content tailored to the job posting you're applying for
• ChatGPT model specifically trained by Enhancv
• Lightning-fast responses

21 ChatGPT Prompts to Get You to Start Writing Your Cover Letter

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Sonesta International Hotels Corporation

Overnight manager hotel front desk.

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Job Description Summary

The Overnight Manager works closely with the Directly of Rooms to manage the daily operations of the Front Office/ Night Audit staff. The role’s primary responsibilities are to provide leadership, drive results, promote and implement property-wide strategies that will increase guest satisfaction, reduce employee turnover, maintain revenue and payroll budgets, and meet or exceed productivity goals.

Job Description

• Operational/Functional: o Manage day-to-day operations to ensure quality and standards are meeting the expectations of the guests and employees including check in/checkout processes. o Promote teamwork and quality service through daily communication and coordination with other departments (including housekeeping and maintenance). o Review resumes for arriving groups; organize and coordinates master accounts and group special requests. o Maintain appropriate inventory of supplies and operating equipment including ordering and receiving. o Ensure all Sonesta safety and sanitation standards are adhered to. o Respond to guest complaints and ensure proper follow-up is completed. o Serve as “Manager on Duty” as required and respond to emergency situations as needed. o Maintain high standards of personal appearance and grooming.

• Strategy and Planning: o Analyze guest satisfaction data to develop and implement plans to achieve established goals related to guest satisfaction scores. o Coordinate projects that require floor condensing and room inventory changes.

• Financial Management: o Manage staffing levels to ensure that guest service, operational needs and financial objectives are met. o Maintain procedures for security of monies, credit and financial transactions, and guest security. o Managing your Team: o Attract, hire, and motivate your team. o Ensure all staff is properly trained on systems, hotel policies, security and cash handling procedures, service standards, local laws and have the tools and equipment needed to effectively carry out their job functions. o Conduct pre-shift meetings with staff and review all information pertinent to the day’s business. o Monitor, measure, and recognize performance of employees, including promotion recommendations. o Coach team by providing specific feedback to improve knowledge, skills and performance. o Ensure employees are treated fairly and equitably. Handle employee issues in a professional and timely manner.

• Leading with Passion: o Utilize and collaborate with resources across different departments and corporate office. o Motivate employees to perform to their highest standard and establish a trusting environment to enrich the culture. o Focus on the mission and well-being of the departments, hotel and company. o Lead by example and operate with integrity and respect. o Inspire your team to embrace and demonstrate Sonesta’s core values and guest service standards.

Additional Job Information/Anticipated

Qualifications and Skills A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support his/her competency. o Excellent verbal and written communication skills. o Excellent interpersonal and customer service skills. o Excellent organizational skills and attention to detail. o Track record of delivering exceptional guest and client experience. o Strong analytical and problem-solving skills. o Strong supervisory and leadership skills. o Extensive knowledge of hotel and hospitality industry. o Proficient with Microsoft Word, Excel and PowerPoint.

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts

Welcome to Sonesta. These three simple words could open up a whole new world to you. Each of the hotels and resorts in the Sonesta Collection provides a unique experience unrivalled in the hotel industry. Sprung from the classic hoteliers of the mid-20th century, Sonesta enjoys a rich history celebrating nearly 80 years in hospitality. We offer a diverse and distinctive portfolio of nearly 60 properties across 3 continents, each providing an authentic visit delightfully reflecting the culture and personality of its destination.

We aspire to greet every Sonesta guest with a spirit of warmth and welcome, proudly exceeding our guests’ expectations. Those aspirations extend deep into the heart of our hotels – right into the lives of our employees. At our core, we celebrate the individuality of everyone who walks through our doors. For our employees, that means we ensure they develop the skills and tools they need to do their job and exceed even their own expectations. We invite you to discover what you have been missing at Sonesta. Join us – we can’t wait to meet you!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.