Resume Templates

Resume samples

resume with kpi sample

Create and edit your resume online

Generate compelling resumes with our AI resume builder and secure employment quickly.

Write a cover letter

resume with kpi sample

Cover Letter Examples

Cover Letter Samples

resume with kpi sample

Create and edit your cover letter

Use our user-friendly tool to create the perfect cover letter.

Featured articles

  • How to Write a Motivation Letter With Examples
  • How to Write a Resume in 2024 That Gets Results
  • Teamwork Skills on Your Resume: List and Examples
  • What Are the Best Colors for Your Resume?

Latests articles

  • Top 5 Tricks to Transform Your LinkedIn Profile With ChatGPT
  • Using ChatGPT to Prepare for Interviews: Top Tips and Steps
  • How to Create an Effective Cover Letter with ChatGPT
  • 10 Jobs in High Demand in 2024: Salaries and Expected Growth

resume with kpi sample

Dive Into Expert Guides to Enhance your Resume

How to Write KPIs on your Resume

Sarah Moore

Employers are always looking for measurable evidence that  candidates have what it takes to succeed . Therefore, understanding the art of including KPIs on your resume turns into an invaluable element of securing a job offer, while leaving a profound impact on recruiters.

Key Performance Indicators (KPIs) are the  most important criteria  that can be used to assess your ability to do a job. However, different jobs will require you to emphasize different KPIs, which you’ll need to take into consideration when you  create a resume .

To help you give your document  the best shot at success , we’re going to show you how to include KPIs in your resume. Find out what kind of performance indicators employees will want to see on the page.

Why Should I Add Metrics to My Resume?

Knowing how to add metrics to your resume can be the game-changing factor that sets you apart from the competition.  Numbers don’t lie , and in today’s competitive job market, presenting a quantifiable record of your achievements is  more persuasive than vague descriptions .

Metrics provide concrete evidence of your capabilities, showing prospective employers not only what you’ve done, but  how well you’ve done it .

With hiring managers and recruiters spending only seconds scanning each resume, a data-driven narrative helps them  quickly and easily understand your value .

Here are some  convincing reasons  why you should include  KPIs on your resume :

  • Proof of performance : Metrics serve as tangible evidence of your achievements, demonstrating that you’ve met or exceeded professional goals.
  • Attract attention : Numbers naturally draw the eye. Use them to emphasize your successes and keep the reader engaged.
  • Showcase skills : Metrics can highlight your problem-solving abilities, teamwork, leadership skills, and other competencies that employers value by presenting tangible evidence of your achievements and capacity to drive results in your past roles.
  • Speak the employer’s language : Businesses run on data. By speaking their language, you’ll demonstrate that you understand and can contribute to their objectives.

Whether it’s hitting sales targets, leading a team to success, or driving operational efficiencies, metrics make your success story  more compelling and credible .

To add them correctly use our resume builder. It is full of expert tips and advice that will speed up the process and give you an edge over other candidates.

Where Should KPIs Go on Your Resume?

In the majority of cases, KPIs on resumes will appear in your  work experience section . Using numbers and figures from your work from the past is  highly effective  in grabbing the attention of a hiring manager.

These will complement the  skills  and career history you state on the document by providing  evidence and measurable criteria  that you can do what you say you can. It’s all very well saying you’re the best salesperson ever, however, without the numbers backing it up the person reading your resume may remain skeptical.

KPIs are  must-haves for your resume  and by making them clear and easy to find, you’ll be able to make sure they stand out well to an employer reading your document.

Make sure to tailor these career achievements to the type of job you’re targeting to give your application the best shot at success.

resume with kpi sample

KPI 1: How You Stimulated Growth

A major resume KPI that a hiring manager will want to see is how you fostered growth in a company. Businesses are always eager to seek new revenue streams and  boost production or sales , therefore if you’ve got the numbers, flaunt them.

This can be reflected on the page in various ways. You can pinpoint the  percentile growth you helped to realize , the new markets you helped your previous employers enter, or where you were able to increase output exponentially.

What Kind of Positions Use This KPI?

A hiring manager for any job where you  generate products or make sales  will be looking closely at the figures you can pull in or your output per hour. Highlight this KPI especially if you’re seeking work as a:

  • Retail Manager

Sales Manager

  • Machine Operator
  • Insurance Manager
  • Factory Worker
  • Account Manager
  • Press Operator
  • Store Manager

Resume Metric Example to Show Growth

Let’s look at a couple of examples to see this KPI in action.

Achieved a 30% year-over-year revenue growth in the assigned territory, surpassing annual sales targets consistently.

This metric demonstrates the ability to drive sales growth and exceed targets. It quantifies the impact the sales manager had on the organization and provides evidence of their successful performance.

Implemented process improvements that reduced food wastage by 20%, resulting in significant cost savings for the restaurant.

In this example, their skill at implementing process improvements and effectively managing resources demonstrates their dedication to cost control and efficiency, which are crucial factors in the success of a kitchen operation.

By including this KPI, the line cook  presents tangible evidence of their impact  on reducing waste and contributing to the overall profitability of the restaurant.

Using the CAR Method

An alternative way to write these statements, if you wish to change the focus of the KPI, is to use the CAR method. This emphasizes the challenge first. You can formulate your impact statements by following this order:

  • What was the Challenge that you faced?
  • What specific Actions did you take?
  • What were the measurable Results of those actions?

Let’s see an example:

Web Designer

Addressed an outdated website design challenge by revamping it with modern, responsive layouts, resulting in a 20% reduction in bounce rates and a 25% increase in online sales within six months.

KPI 2: How Much Money or Time Did You Save The Company?

Every company wants to  maximize their efficiency  and want to have people on their payroll who can help them do that. If you’ve helped streamline an enterprise’s finances, or you’ve found a new faster way to get work done, then a quick summary of some of these eye-catching figures needs to be on your resume.

Do this by marking down how much money you managed to save the company and how.  Highlight where you brought these efficiencies  and how you helped with their implementation. Also, note how you managed to reduce unnecessary expenses or tasks and how this allowed employees to focus more on more urgent jobs.

Job openings for positions where you are  managing finances, projects, or efficiency  within an organization will highly prize savings KPIs. This is the case with some of the following roles:

  • Financial Analyst
  • Product Developer
  • Data Entry Clerk
  • Materials Engineer

Software Tester

Resume Metric Example  to Show Time or Money Saving

Look at how this works in real examples:

Implemented an automated expense tracking system, resulting in a time savings of 15 hours per week and increasing overall efficiency.

The bookkeeper’s experience in leveraging technology to streamline processes and save valuable time is displayed by this metric. It showcases their commitment to efficiency and productivity, both essential elements in the field of bookkeeping.

The applicant provides concrete details of their contribution to time-saving measures, which benefits their workflow and the efficiency of the company.

Identified and reported critical defects during testing phases, reducing post-production issues by 40% and saving $100,000 in potential rework costs.

In this situation, the KPI in focus is the “dodging of $100,000 in possible redo costs” done by the software tester. This number shows their talent in finding big issues during testing, stopping costly problems from popping up when the software is in use.

It also points out their strong commitment to keeping things at a high quality and the money value of their work.

Again, you could opt to emphasize the challenge you tackled. If so, you can phrase your impact statement using the CAR method we outlined previously, and it would look something like this example:

UX Designer

Initiated a comprehensive data analysis to identify underlying issues in response to declining user engagement ( C hallenge ). Led a cross-functional team in redesigning the user interface ( A ctions ), resulting in a significant profit boost of $500,000 ( R esults ).

KPI 3: Who Benefited From Your Work?

Customers and other members of staff rely on your performance to achieve their own goals. Therefore, if you hold  an essential role in a service position,  or you’re the go-between for many departments or staff, this is a KPI you’ll want to draw attention to.

In doing so you should highlight  how many people you were able to serve  (this could be per hour, per day, or month), how many staff you managed, or how many departments you coordinated with. These will give a good indication of your ability to keep staff and clients happy and business booming.

People working in the  service industry  can benefit by using these figures to show they can attend to customers quickly and enhance communication between a broad range of departments. Be sure to list these performance indicators if you’re applying for one of these jobs:

  • Technical Support

Call Center Representative

  • Bank Teller
  • Financial Advisor
  • Taxi Driver

Resume Metric Example to Show Who Benefited From Your Work

Analyze these examples to gain a deeper understanding:

Handled an average of 80 customer calls per day, providing excellent service and resolving issues promptly to ensure customer satisfaction.

Here, the key measure we’re looking at is the “average of 80 customer calls each day”. This tells us how good the call center worker is at dealing with lots of customer chats, making sure customers are happy, and really helping the business to do well.

Financial advisor

Managed a team of 5 financial advisors, providing mentorship, training, and support to maximize their effectiveness in serving clients and driving business growth.

This scenario displays a metric reflecting who profited from their efforts in a strong way. Leading a group of 5 colleagues, they offered guidance, coaching, and assistance to enhance their efficiency in attending to customers and propelling the company’s expansion.

In this context, the beneficiaries are two-fold: both the team members who received guidance and professional development, and the organization which saw a growth in its business as a direct result of this effective leadership.

KPI 4: How Many Tasks/Projects Did You Manage To Complete?

Another key element Hiring Managers will want to see from candidates is the  time it takes for them to  turn around  major projects . This not only tells the recruiter how fast you are at doing the job, but it also gives a good picture of your level of expertise.

This can be represented by the  number of projects that you managed to complete  in a year and the numberof meetings you organized per week or month amongst other things. Also, highlight times when you created essential plans and guidelines that helped the team succeed.

The most important thing to show the recruiter is that  you were proactive and effective at doing the job.

resume with kpi sample

If you’re working on big projects or your performance hinges on the completion of key tasks then it’s important to  demonstrate that you can get things done . Candidates applying for any of the following jobs may want to consider marking this experience on their resume:

  • .NET Developer
  • Software Engineer
  • Full Stack Developer
  • App Developer
  • Board Game Designer
  • Creative Director
  • Video Game Designer

Resume Metric Example to Show the Number of Tasks or Projects You Completed

Take a look at the examples below to see how it’s done:

Video game designer

Met all project deadlines, completing an average of 15 tasks per week, contributing to the timely delivery of high-quality games.

By including this KPI, the video game designer boosted their chances by showing how they effectively  handle multiple projects simultaneously  and their commitment to meeting deadlines, while managing their workload and meeting project milestones.

Led and completed an average of 10 geological surveys, site assessments, and environmental impact assessments per month, showcasing exceptional project management skills and a consistent record of delivering results within deadlines.

The key figure to note is the “average of 10 geological tasks or jobs every month” tackled by the geologist. This demonstrates their capacity to balance multiple projects concurrently and achieve impressive results swiftly.

Their proven track record and versatility in managing a variety of tasks underscore their robust project management capabilities.

How to Generate Meaningful KPIs if You Don’t Have Easy Access to Figures

When faced with limited access to figures, generating  meaningful Key Performance Indicators  (KPIs) for your resume can still be accomplished. Don’t panic!

Consider the following strategies to create compelling KPIs that highlight your accomplishments:

  • Percentage improvements :Showcase your ability to drive positive change by emphasizing how you increased customer satisfaction or reduced project completion time by a significant percentage.
  • Comparative achievements : Demonstrate your stellar performance by stating that you outperformed sales targets or exceeded customer retention rates compared to the norm.
  • Qualitative results : Shine a spotlight on the positive qualitative results of your work. Share compelling success stories, glowing testimonials, or remarkable feedback from clients or colleagues to convey the value you bring to the table.
  • Scope and scale : Feature the size and scope of projects you managed, the number of team members under your leadership, the budget you handled, or the geographical reach of your initiatives. This information demonstrates your ability to handle significant challenges.
  • Performance awards : If you’ve received any performance awards or accolades for your work, be sure to include them on your resume. These commendations validate your exceptional performance and reinforce your credibility.
  • CAR Method : Use the CAR method if you wish to emphasize the challenges you overcame and answer three questions. What was the Challenge faced? What Actions did you take? What were the Results of those actions?

Remember, while specific numbers are ideal, the key is to provide as much context and evidence as possible to display your achievements. With these strategies, you can confidently create meaningful KPIs that impress employers, even when easy access to figures is limited.

Incorporating KPIs into your resume can sometimes be tricky, but with our resume builder, the process becomes straightforward. Our  online resume generation templates and tools  can help you save time creating a not only aesthetically pleasing but also impactful resume.

CV template Munich

Struggling with Resume Writing?

Ease the process with our templates

Related Blog

A group of people looking at a resume.

A KPI Resume Breakdown: Quantifying Success in Every Role (30+ Examples)

Dave Fano

3 key takeaways

  • KPIs can bring your skills to life
  • Deciding which metrics to include on your resume
  • How Teal’s AI Resume Builder can help you add KPIs to your resume

The job market is competitive: You need a resume that stands out. But what separates an ordinary resume from an extraordinary one? 

One powerful strategy is incorporating key performance indicators or KPIs on a resume. These metrics tell the story of your professional journey and quantify your achievements, making them more powerful and precise.

Whether you're at the entry-level or have years of experience, understanding why, when, and how to add these metrics can be a game-changer in your job search. So, let’s jump and look at examples of KPIs that deserve a spot on your resume.

What are KPIs related to job performance?

KPIs are metrics that measure your achievements and job performance. 

They link what you have done in previous roles to the outcomes you produced. In other words, instead of just saying you did something, you can use KPIs to show how you performed in those duties. 

By showcasing the final results of what you did, KPIs can help you prove you have the right knowledge and skills for a specific role. 

For example, if you were in a sales role, you might have KPIs related to deals closed, revenue generated, or the percentage growth in sales QoQ. If you were in a project management role, your KPIs might revolve around project completion rates, staying within budget, or stakeholder satisfaction.

Why should you include KPIs on a resume?

While KPIs may seem irrelevant, they are fairly important to most hiring managers since they directly correlate with results. 

Hiring teams want to know how you’ll provide value and why they should hire you over someone else. Having impressive, quantifiable metrics to back up your claims will help you make your case.

Here are some more specific reasons why KPIs are important on your resume (or cover letter).

Showcases abilities and skills

KPIs are like storytelling with data. They don’t just state you’re good at something—they prove it. With KPIs, you give hiring managers evidence of your expertise.

Engages the recruiter or hiring manager

Clear metrics grab attention, giving potential employees more reasons to move you up to the next stage. And while they are more essential for senior roles, KPIs are a valuable tool to include at most career stages.

Facilitates interview discussions

Going into an interview armed with your KPIs is like having a cheat sheet. They’re great conversation starters, easing nerves and steering discussions toward your strengths.

Where should KPIs go on your resume?

Incorporating KPIs into your resume requires a bit of creativity. But when done right, they can effectively depict your value, skills, and potential to prospective employers.

Wherever you place your KPIs, try to weave them seamlessly into your professional summary. Don’t be afraid to balance them with qualitative descriptions. Instead of just saying, "Improved web traffic by 50%," you could say, "Crafted innovative SEO strategies, boosting web traffic by 50% and enhancing brand visibility."

With that in mind, here's a guide on where to embed KPIs, using resume action verbs for maximum impact.

Professional Summary

Your professional summary or short professional bio can be a great spot to showcase KPIs. Include the KPIs right at the top, after your contact details, with the rest of your summary information. 

The Teal AI Resume Builder makes adding your most impressive stats to your summary easy. Create your professional summary from scratch, or just use AI. 

With Teal+, you get unlimited AI generation that pulls details from your work history and other experience to ensure the metrics, numbers, and data align with your qualifications.

Sign up for Teal for free today, or upgrade your account to Teal+! 

“Work Experience” Section

Your resume accomplishments are the most common place for KPIs on a resume. You can include them under different work experience bullet points for clarity. This provides an opportunity to show how you’ve developed and used your skills throughout your work history. 

Examples of resume KPIs

Sales KPI examples :

  • Total revenue generated
  • Number of new customers acquired
  • Sales growth rate
  • Customer retention rate
  • Average deal size

Customer Service KPI examples :

  • Customer satisfaction score (CSAT)
  • Net promoter score (NPS)
  • First call resolution rate
  • Average response time

Marketing KPI examples :

  • Return on marketing investment (ROMI).
  • Customer acquisition cost (CAC).
  • Conversion rate.
  • Number of leads generated.
  • Social media engagement rate.

Project Management KPI examples :

  • Percentage of projects completed on time
  • Percentage of projects within budget
  • Stakeholder satisfaction rate
  • Number of project milestones met

Operational KPI examples :

  • Efficiency rate
  • Product defect rate
  • Time taken for product assembly
  • Inventory turnover rate

HR KPI examples :

  • Employee retention rate
  • Time to fill a vacancy
  • Employee satisfaction score
  • Training completion rate

Finance KPI examples :

  • Monthly, quarterly, and yearly financial reporting accuracy
  • Cost-saving measures implemented
  • Revenue growth rate
  • Return on investment (ROI) for specific initiatives

IT KPI examples :

  • System uptime percentage
  • Number of resolved IT tickets
  • Time to resolve IT issues
  • Percentage of successful system backups

These are just a few examples, and the specific KPIs will vary depending on the industry, company, and your particular job responsibilities.

The key is to pick those KPIs that best demonstrate the value you brought to your previous roles and align them with the new position you're targeting.

How can Teal’s Resume Builder help?

As you craft your resume with Teal’s free AI Resume Builder , you’ll get real-time feedback on improving each section. This includes incorporating measurable outcomes—like KPIs—to make your resume as effective as possible.

With Resume Analysis, Teal members will see recommendations like “Time-based Statement Missing in Professional Summary” or “Improvement Metric Missing in Work Experience #2.” This feedback updates in real-time, so as you adjust your resume, Teal’s recommendations will adjust, too. 

resume with kpi sample

Teal also offers examples that guide members on how to incorporate these specific KPIs, whether using percentages, revenue generation, or another improvement range.  

Teal’s Resume Builder is free to use, but members also have the option to upgrade to Teal+ to enjoy even more great features, like unlimited AI-generated achievements, advanced analysis, unlimited keywords, and cover letter generation. 

Which metrics should you include on your resume?

The metrics you choose to add to your resume should be specific to the job you plan to apply for and correlate with the job description. The key is to think about the specific value you brought to your previous roles and learn how to quantify resume work experience in relation to future opportunities. 

Here are the top metrics you should consider adding to your resume and why.

Sales and revenue growth

Why? This directly correlates with your ability to contribute to a company's bottom line.

Example: "Increased conversion rate by 15% in Q4 2022, resulting in an additional $50,000 in revenue."

Customer satisfaction and retention rates

Why? They showcase your ability to understand, engage with, and satisfy client needs.

Example: "Improved client satisfaction scores by 20% within a year, leading to a 10% boost in customer retention."

Operational efficiency metrics 

Why? These demonstrate your knack for problem-solving, streamlining processes, cutting costs, and improving service or product delivery.

Example: "Oversaw an assembly line process improvement initiative, cutting production time by 30%."

Project completion rates

Why? It reflects your time management skills, commitment, and efficiency.

Example: "Successfully completed 95% of all assigned projects ahead of schedule over the past two years."

Cost-saving achievements

Why? This indicates your fiscal responsibility and your ability to work with budgets effectively.

Example: "Implemented a new inventory system that led to a 20% reduction in operational costs."

Team growth and management

Why? They highlight leadership skills and the ability to nurture and develop a team.

Example: "Grew the digital marketing team from 3 to 15 members, maintaining a 90% retention rate."

Engagement metrics

Why? These are especially useful for marketing, PR, or digital engagement roles, as they demonstrate your ability to capture and maintain audience attention.

Example: "Revamped content strategy, increasing website engagement by 50% and reducing bounce rates by 15%."

Training and development

Why? This showcases your commitment to personal and team growth.

Example: "Initiated a monthly training program, leading to a 40% improvement in team skills assessment scores."

What to do if you don’t have access to data

While specific numbers and percentages undoubtedly strengthen your resume, there may be times when you don't have access to exact data. But you can still paint a compelling picture of your achievements, and here's how.


If you can't recall exact numbers, it's acceptable to estimate—as long as you're reasonably sure of the ballpark figure. Use phrases like "approximately" or "around" to indicate it's an estimate.

Percentage improvements

Even if you don’t know the precise figures, you can highlight the change in performance. For example, you could say, "Increased customer satisfaction by approximately 10% over six months." 

Comparative achievements

Without exact data, you can still compare your results against a benchmark or average. For example, you might state, "Outperformed team sales targets on multiple occasions."

Remember, honesty is paramount. While it's tempting to inflate figures, recruiters value integrity. Present your achievements genuinely, and you’ll earn respect for your authenticity.

Scope and scale

Describe the breadth or depth of your work. Mention the size of the projects, the number of team members you led, or the diverse range of tasks you managed.

Qualitative results

If quantitative data is scarce, focus on the qualitative outcomes. 

Did you improve team morale? Excel at customer service? Capture this with statements like "Received frequent positive feedback from clients" or "Recognized for significantly enhancing team collaboration."

Seek testimonials

If you've left a mark on colleagues, clients, or superiors, they might remember your contributions better than you do. Ask them for testimonials or feedback that might help you recall specific achievements.

Performance awards or recognition

Mention any accolades or awards you received, even if they don't come with specific metrics attached. This still showcases your performance, just in a slightly different way.

Training and workshops

If you attended or facilitated any certification programs, workshops, or training sessions that led to improved team capabilities or performance, highlight them. Although this doesn’t provide specific measurements, it still shows your ability or interest in those topics.

Create your KPI resume achievements with Teal

When it comes to resume writing, it's essential to avoid exaggerating. Remember that recruiters and hiring managers value honesty and integrity. 

One way to refine your resume further with quantitative or qualitative data is with Teal’s Resume Builder. With Teal, you can create a resume that stands out to hiring professionals and showcases your performance effectively. 

Ready to give it a try? Sign up for Teal today !

Frequently Asked Questions

How can i identify which kpis to highlight for roles that aren't sales or revenue-driven, should i include kpis for every job listed on my resume or only certain positions, how do i quantify soft skills or less tangible achievements on my resume using kpis.

resume with kpi sample

Related Articles

resume with kpi sample

How Ashleigh Went From Zero to 11 Job Interviews With Teal

resume with kpi sample

How to List Publications on Your Resume (+ Examples)

resume with kpi sample

How to Email a Resume to an Employer [Template + Examples]

resume with kpi sample

How to Ask for a Letter of Recommendation (Templates + Examples)

resume with kpi sample

We help you find the career dream.

by recruiters

  • Aug 19, 2023
  • 11 min read

42 Resume Metrics and Examples to Quantify Achievements in All Industries

Updated: Feb 12

Quantifying your achievements on a resume increases your hireability by a staggering 40%.

Now, I could have said that you'll have better chances of getting hired if you add data to your resume. Or that incorporating specific metrics can significantly enhance your resume's impact.

Yet, the fact is that none of these statements sound as convincing as the first one, right? It's like saying, "Hey, you'll double your shot at landing that job and this number proves it." And that's the point—numbers talk. They add substance and credibility to your resume, making it more than just a list of job duties. Your resume becomes a story of real accomplishments, not just a bland rundown of roles you've held.

This is exactly why you should add metrics to your resume.

But if you've given it a shot, you must have realized that it's not easy. Especially if you don't work in the usual data-driven industry, such as sales or finance.

That's where my expertise comes in. Drawing from my experience as a recruiter who has reviewed over 30,000 resumes and assisted countless clients in leveling up their resumes with these metrics, I've put together this list of 40+ resume metrics for all industries.

This guide is chock-full of the best resume data and real-life examples that'll help you put those achievements into numbers and make your resume pop. Whether you're a seasoned professional or just starting out, here you'll find the perfect resume metrics to quantify your achievements. By the way, if you want to perfect your resume, you should also check these blog posts:

Bullet Point Breakdown: Simple Formula + Key Tips for a Stronger Resume

Resume Action Verbs: Power Up Your Resume with Impactful Words

Fix 20 Most Common Resume Mistakes in Less Than 5 Minutes

Ready? Let's dive in.

Disclaimer: This article includes relevant affiliate links to services, resources, and tools I wholeheartedly recommend. If you buy something through these links, I get a small commission at no extra cost to you. Your purchase helps me share more helpful content. Thanks if you choose to support me this way!

Resume Metrics for All Industries

When it comes to creating a standout resume that beats the competition, simply listing your job duties and responsibilities doesn't quite cut it.

Here's the thing: you're likely to be up against a lot of qualified candidates applying for the same job as you. Odds are, all of you have pretty similar backgrounds and qualifications. So, if all of you turn in resumes that just rattle off your past tasks and duties, hiring managers are going to read the same job application over and over again – including yours... unless you toss in some information that sets you apart.

That's where resume metrics come in.

By incorporating specific metrics into the work experience section on your resume, you'll offer tangible proof of your accomplishments and put your ability to deliver results on full display. Even more importantly, this is how you'll differentiate yourself and get your resume shortlisted.

See, listing responsibilities keeps you in the same lane as everyone else. But listing achievements – that's what truly distinguishes you from the crowd.

Responsibilities blend you in. Achievements set you apart.

So, let's go through resume metrics across different industries , including:

customer service

Human Resources (HR)





Curious about the best resume metrics that can be used in all sectors? Check out the list of five key resume metrics you *must* add to your resume, regardless of your industry.

And remember—you should demonstrate your skills through concrete numbers, too. Head to this guide on how to put quantifiable skills on a resume , to find out how to measure and quantify soft skills like leadership, communication, and project management.

resume with kpi sample

Resume Metrics for Sales

In the highly competitive world of sales, numbers speak louder than words. Including sales metrics in your resume demonstrates your ability to exceed targets and generate revenue which are the key things employers expect from sales candidates. The best data to use to quantify achievements in sales are:

revenue generated,

sales growth,

and conversion rates .

Get inspired with these examples:

Example: Generated over $2 million in revenue through strategic account management and upselling, surpassing annual sales targets by 15%.

Example: Spearheaded strategies that led to a remarkable 30% increase in quarterly sales revenue , contributing to significant company-wide expansion.

Example: Maintained an above-average 40% conversion rate by refining sales strategies and leveraging customer needs analysis to tailor solutions.

Want to take your sales resume to the next level? Check out 50+ quantified examples and resume metrics for sales .

Resume Metrics for Finance

Finance is a data-driven industry. Opportunities to add metrics to your resume are practically endless. These metrics provide evidence of your financial acumen and ability to manage resources effectively. Consider including data such as:

cost savings,

return on investment (ROI),

or budget compliance.

Check out these resume metrics in practice:

Example: Successfully reduced operational costs by $200K per year through diligent expense analysis and implementation of streamlined processes.

Example: Achieved a 15% return on investment in a challenging market year, showcasing the ability to navigate market fluctuations and maximize returns.

Example: Maintained strict budget compliance, consistently staying within allocated funds with an average accuracy rate of 98% .

If you work in finance, including relevant financial metrics in your resume is crucial to stand out and get noticed by recruiters. Start by adding the three metrics listed above and then explore more examples in the full guide on resume metrics for finance .

Resume Metrics for Marketing

Marketing thrives on data. The more you can quantify your achievements in marketing, the better the chances of catching the eye of hiring managers and recruiters. Add metrics such as:

lead generation,

campaign return on investment (ROI),

and audience engagement.

For instance, you might include data-driven bullet points like these:

Example: Generated a consistent average of 200 leads monthly by leveraging data-driven insights to optimize lead capture forms and landing pages.

Example: Generated a 200% ROI from an email marketing campaign by implementing personalized content and strategic segmentation to maximize engagement.

Example: Led initiatives that drove a 25% increase in content shares and engagement through data-driven campaigns and compelling, audience-resonating content.

In marketing, these metrics are just the tip of the iceberg. There are sooo many options you can choose from. Check out the full list of resume metrics for marketing .

resume with kpi sample

Resume Metrics for Customer Service

In a customer-centric field, metrics validate your skills and highlight your impact on delivering exceptional service , which is exactly what employers look for in resumes.

To stand out, add metrics such as:

customer satisfaction ratings,

response time,

and customer retention.

Example: Maintained an above-average 95% customer satisfaction score , reflecting the ability to consistently meet and exceed customer expectations.

Example: Resolved 95% of customer issues on first contact, illustrating proficiency in understanding customer needs and providing effective solutions.

Example: Achieved a resolution rate of 90% by employing comprehensive issue analysis and collaborative problem-solving, leading to reduced escalations.

Want more? Check out the full list of customer service resume metrics .

Resume Metrics for IT

Metrics play a vital role in IT resumes. They go beyond mere descriptions, showcasing the scope and impact of your work. Plus, they demonstrate your ability to meet goals, solve problems, and drive efficiency – all essential qualities in IT roles.

Here are the key metrics that can bring your IT skills to life:

system uptime,

and project success rate.

For instance, you might include examples like these:

Example: Ensured uninterrupted operations with a record 98% system uptime rate , contributing to enhanced user satisfaction and business continuity.

Example: Reduced technical support response time by 20% , resulting in quicker issue resolution and improved end-user satisfaction.

Example: Achieved a project success rate of 90% by leveraging agile methodologies, ensuring efficient project execution and stakeholder satisfaction.

Want more? Head to the full list of resume metrics for IT .

Examples of Resume Metrics for HR

Working in HR? You've got plenty of options to choose from, regardless of your specific HR niche. Whichever department you work in, use resume metrics as a tool to highlight the value you bring to the company's table.

To do so, consider weaving in metrics such as:

employee retention rate,

time-to-fill vacancies,

and training program effectiveness.

For example, consider including bullet points like these:

Example: Maintained an above-industry average 88% retention rate by implementing innovative recognition programs and career development pathways.

Example: Streamlined recruitment processes, resulting in a 30% decrease in time-to-fill for key positions across the organization.

Example: Spearheaded training initiatives that contributed to a 90% employee satisfaction rate with skill development opportunities, up from the previous year's 75%.

Want to dig a bit deeper? Dive into this comprehensive list of resume metrics tailored to HR and elevate your HR resume.

Resume Metrics for Hospitality

If you're working n the ever-evolving landscape of the hospitality industry, you can effectively showcase your guest-focused expertise and operational prowess by integrating hospitality-specific metrics into your resume.

Consider infusing metrics such as:

guest satisfaction scores,

occupancy rates,

and revenue per available room (RevPAR).

For instance, you might add content like this:

Example: Consistently maintained a 90% guest satisfaction score by leading staff training initiatives focused on personalized service and attention to detail.

Example: Spearheaded targeted promotions and collaborative partnerships, resulting in a 20% surge in off-season occupancy rates.

Example: Achieved a RevPAR growth rate of 18% through meticulous demand forecasting and tactical rate management during peak events.

Curious for more? Explore the full list of resume metrics tailored for hospitality and craft a hospitality resume that leaves a lasting impression.

Resume Metrics for Healthcare

Working in healthcare? Showcase your clinical expertise and patient-centric achievements by seamlessly incorporating healthcare-specific metrics into your resumes.

Add powerful metrics such as:

patient satisfaction scores,

patient outcomes,

and adherence to clinical protocols.

For example, consider showcasing accomplishments like these:

Example: Sustained an above-average 90% patient satisfaction score by employing empathetic communication and personalized care plans tailored to individual needs.

Example: Achieved a notable 30% decrease in post-operative complications through meticulous preoperative preparation and vigilant postoperative care.

Example: Skillfully maintained an above-average 90% compliance rate with medication administration protocols, ensuring patient welfare and minimizing medication-related errors.

Looking for more examples? Discover an extensive list of healthcare resume metrics and word-for-word examples you can copy to your resume.

Resume Metrics for Academia

From research accomplishments to teaching accolades, scholars and academic professionals like you have plenty of metrics to add to their resumes. Wondering how you can translate your academic impact into impressive resume accomplishments?

Consider weaving in metrics such as:

student success rates,

research publications,

and teaching evaluations.

Here are a few examples:

Example: Elevated student performance by 15 points on standardized exams by implementing innovative instructional strategies and focused exam preparation workshops.

Example: Contributed to the field of environmental science with 8 research papers , culminating in a commendable 15% increase in citations year over year.

Example: Maintained consistently high teaching evaluation scores, with an average rating of 4.8 out of 5, reflecting the effectiveness of engaging instructional methods.

Even though it may not seem like it at first, there are plenty of other things that can be quantified and added to academic resumes. Check out the full list of 100+ resume metrics and examples for academia .

Resume Metrics for Administration

Whether you're a seasoned administrator or just starting out, you should use data to showcase your ability to manage administrative tasks, streamline processes, and keep operations running smoothly.

Supercharge your resume with metrics such as:

process optimization,

project completion,

and efficiency improvements.

Include bullet points like these:

Example: Led initiatives that resulted in a 30% reduction in document processing time through the implementation of automated workflows and standardized procedures.

Example: Successfully completed 5 complex office reorganization projects within the past year, resulting in improved space utilization and enhanced team collaboration.

Example: Achieved a 10% increase in team productivity by implementing time management strategies and optimizing work allocation.

Guess what? There's a lot more data you can add to your administration resume. Get the scoop on 100+ resume metrics and examples for administrative jobs .

Resume Metrics for Legal

Demonstrate your expertise in navigating legal matters through effective legal resume metrics.

The best ones to use? Definitely these three:

case success rate,

contract management,

and regulatory compliance.

Check out these examples:

Example: Represented over 100 clients in litigation, resulting in a 90% favorable judgment rate in court proceedings.

Example: Drafted and negotiated complex agreements, resulting in a 20% decrease in contract review time .

Example: Created and delivered employee training on workplace regulations, contributing to a 90% reduction in compliance violations .

Want to take it a step further? Explore this comprehensive list of resume metrics tailored for legal professionals .

Resume Metrics for Manufacturing

Metrics hold significance on manufacturing resumes as they provide quantifiable evidence of your efficiency and contributions. By including metrics, you show off your expertise and stand out as a candidate with a proven track record of enhancing operational success.

Top view of printed resume template. Two pages on top of a beige desk. Brown-framed glasses on the paper stack.

You only get one shot at impressing employers with your resume - make it count!

Here are the best metrics to use:

improvements in production,

quality control,

and cost reduction.

Example: Spearheaded initiatives that resulted in a 15% increase in production output while maintaining consistent product quality.

Example: Led a team of 150 manufacturing workers in achieving ISO 9001 certification, showcasing the ability to meet international quality standards.

Example: Introduced energy-saving measures that led to a 20% reduction in utility expenses across manufacturing facilities.

Want more? Explore the full list of resume metrics for manufacturing jobs .

Resume Metrics for Nonprofit

Showcase your impact in the nonprofit sector by quantifying your contributions and measurable outcomes that align with the organization's mission.

Include data that shows your achievements related to:

community engagement,

money raised,

and program impact.

Here's how you can quantify your results:

Example: Organized and promoted fundraising events, resulting in a 30% increase in event attendance and donations .

Example: Led a capital campaign that raised $1.5 million , exceeding the target goal by 20% and enabling program expansion.

Example: Managed a health outreach initiative, resulting in a 30% increase in preventive health screenings among underserved populations.

Want more? Check out the full list of resume metrics for nonprofit jobs .

resume with kpi sample

Examples of Resume Metrics for Engineering

In the world of engineering, where precision and innovation take the lead, resume metrics play a vital role. From project outcomes and process optimizations to cost savings and technical contributions, resume metrics serve as a powerful tool to convey your impact and expertise.

By weaving these numbers into your resume, you not only differentiate yourself in a competitive field but also offer hiring managers a clear understanding of the value you bring to the table.

Integrate metrics such as:

project delivery,

technical innovation,

and engineering impact.

For example, you can write something like this:

Example: Delivered 10 complex product development projects on time and within budget by successfully coordinating cross-functional teams to achieve project goals.

Example: Engineered innovative materials leading to a 20% improvement in product durability , setting new industry standards.

Example: Spearheaded initiatives that achieved a 20% increase in equipment reliability through enhanced maintenance procedures and predictive analytics.

There are plenty of other things that can be quantified in engineering. Need more examples for inspiration? Check out the list of 37+ metrics and examples for engineering resume s .

Disclaimer: This article includes affiliate links. If you shop through these links, I might earn a commission, making this site fully reader-supported. Big thanks for your support!

Key Takeaways

Incorporating data into your resume is an essential strategy to showcase your achievements and stand out from the competition. By quantifying your accomplishments, you provide concrete evidence of your skills and the impact you have made in your previous roles.

Here are a few things to remember:

Choose relevant metrics that align with the job you are applying for.

Whether it's increasing sales revenue, reducing costs, or improving customer satisfaction, numbers tell a compelling story about your abilities.

Don't be shy to include impressive figures that demonstrate your value to prospective employers.

Use this extensive list of 40+ resume metrics and examples to craft a powerful resume that captures employers' attention and lands you your next job.

What to do next?

A poorly written resume is costing you opportunities.  Explore the best resume writing services  and let the experts transform your resume into a powerful, job-landing tool.

Actively looking for a job? Your resume is not enough.  Choose one of the best LinkedIn profile writing services  and let professionals optimize your LinkedIn for future employment.

Time for an upgrade: Select your new resume  from our collection of 50+ professional, HR-proof resume templates  and create a job-winning resume today.

Seize control of your career with insider insights!  Dive into a power-packed 60-minute 1:1 call  with an ex Global Fortune 500 recruiter and leave no job search question unanswered. Book now!

Ana Colak-Fustin, founder of Headshot of a business woman. Smiling woman in white shirt.

Ana Colak-Fustin

Hi—I'm Ana! A recruiter, HR consultant, and founder of . My career advice and job search tools have been featured in Yahoo News, The Muse, Jobscan, A Better HR Business, Starter Story, and other global media. Since 2018, over 8,000 professionals worldwide have used my resume templates to land new jobs. Ready to join them? Your success story starts here .

  • Resume Writing Tips
  • Resume Guides

Resume Pilots

How to Add Metrics & KPIs to Your Resume

resume with kpi sample

Why Resume Metrics Matter to Recruiters

While most applicants do a fine job explaining what they did in their roles on a day-to-day basis, recruiters are looking to see measurable results.

“By the time a candidate reaches the executive level, they should be able to showcase their strengths and back them up with tangible accomplishments that demonstrate they’ve made an impact in their previous roles,” Jon Hill, a recruiter from The Energists, explained .

In today’s competitive recruiting environment, metrics help differentiate you from other similar applicants, increasing your chances of securing interviews.

In this article, we discuss:

  • Why Should I Add Metrics to My Resume?

Which Metrics Should I Include on My Resume?

  • How Should I Incorporate Metrics In My Resume?
  • How Can I Check if My Resume Includes Enough Metrics?

1. Why Should I Add Metrics to My Resume?

You should add metrics and KPIs to your resume to demonstrate the tangible impact your work made on an organization, make your claims more believable, and show that you are a results-driven and action-oriented individual.

Metrics Demonstrate the Impact of Your Work

At the executive level, it’s not enough to simply outline your day-to-day responsibilities on your resume.

As Darrell Rosenstein, a recruiter from The Rosenstein Group  explained , “I want to see hard results and achievements…. Not just in words, but more importantly, in numbers.”

"Someone who is gunning for a top-management position must show their capacity to provide high-level solutions to the macro problems that any company has to deal with,” Rosenstein explained.

•  Metrics Make Your Claims More Believable

On your resume, always aim to “show” instead of “tell.

We come across many resumes that utilize overused buzzwords and phrases such as:

  • Seasoned executive
  • Self-motivated professional
  • Entrepreneurial leader
  • Passionate, driven sales professional

Instead of using exaggerated language that may elicit an eye roll from your reader, aim to incorporate metrics that demonstrate these characteristics and increase your overall credibility.

•  Metrics Show that You Are Results-Driven and Action-Oriented

Most importantly, metrics enable you to write accomplishment-driven bullet points and serve as a testament to the fact that you care about delivering results.

By adding metrics to your resume, you help recruiters and hiring managers to get a much better sense of how you will be able to practically add value to their organizations.

You can find relevant metrics to add to your resume no matter what type of role or industry you work in. Consider incorporating metrics related to sales and revenue, profitability, costs, people, marketing, partnerships, performance and operations, and data analysis.

To some extent, the metrics you have available will depend on how performance is measured in your current role or industry. However, even if you aren’t evaluated based on specific figures, you can still brainstorm ways to quantify certain elements of your role.

A writer, for example, can quantify how many articles he wrote or how much web traffic his content was able to drive.

A teacher can quantify how many students she taught or how much her students improved their standardized test scores as a result of her efforts.

As you prepare your resume, reflect on the categories of metrics and KPIs below. Under each category, we also included questions to help you brainstorm information you could potentially add to your document.

•  Sales & Revenue Metrics

  • Revenue Growth:  By how much did you increase revenue on a month-over-month or year-over-year basis (either in total or for a given product)?
  • Conversion Rate:  By how much did you increase conversions?
  • Frequency:  How often did you execute sales campaigns?
  • Customer Growth: By how much did you increase revenue for new customers versus existing customers?

•  Profitability & Cost Metrics

  • Company Net Profit:  By how much did you improve the company’s net profit?
  • Departmental Profit:  By how much did you improve departmental profitability?
  • Project Costs:  By how much did you decrease project costs?
  • Operating Costs:  By how much did you reduce operating costs and in what areas?

•  People & HR-related Metrics

  • Recruitment:  How many people did you interview or hire? Were you able to decrease the average time to hire?
  • Team Leadership:  How many people did you lead? How many teams did you oversee?
  • Retention : By how much did you improve customer or team member retention or decrease turnover?
  • Engagement:  By how much did you improve employee engagement?

•  Marketing Metrics

  • Cost Per Conversion:  By how much were you able to reduce cost per conversion?
  • ROI:  What was the ROI of your advertising campaigns?
  • Traffic:  How much were you able to increase store or online traffic?
  • Content:  How many articles did you write or ads did you create? Do you have any relevant engagement metrics?
  • Emails: What was the email open/response rate you achieved?
  • Phone Calls: How many leads did you contact and what percentage were you able to convert?

•  Partnership & Deal-Related Metrics

  • Quantity:  How many partnerships did you create, deals did you close, or clients did you manage?
  • Impact:  What impact did the partnerships that you established have on the organization in terms of revenue, funding, or sales growth?
  • Size: What was the size of the average deal you worked on?

•  Performance & Operations Metrics

  • Efficiency:  How much were you able to improve efficiency in time or percentage terms?
  • Output:  By how much did you increase productivity or output?
  • Client Satisfaction:  How much did you improve customer satisfaction metrics such as CSAT or first response time?

•  Analysis-Related Metrics

  • Projects:  How many projects did you analyze?
  • Modeling:  How many Excel models did you create? How many people used them?
  • Outcomes:  What results were you able to drive by leveraging insights from your analysis?
  • Web:  How did you improve website metrics such as bounce rate or domain authority?

3. How Should I Incorporate Metrics in My Resume?

When adding metrics to your resume, be sure to put them into context for your readers, helping them understand exactly why a given metric is relevant or impressive.

As Kelly Garland, Principal of Garland Source, explained, “Your resume [should demonstrate] that you are an impact player, able to drive change and make improvements, [and] solve pain. Make that clear and visible.”

To provide adequate context, answer the following questions for your readers:

  • When (did you achieve the metric)?
  • How (did this metric benefit the organization)?
  • Why (was improving this metric or KPI important)?

Below, we provide examples of how you can add context to your metrics by asking yourself these questions.

  • Before:  Increased sales by 10%
  • After:  Increased sales by 10%  in the first two months of entering the role
  • Before:  Signed 4 new hotel development deals
  • After:  Signed 4 new hotel development deals  in 2020, which are scheduled to open by Q4 2021
  • Before:  Decreased project completion time by 25%
  • After:  Decreased project completion time by 25%  by creating a new project management workflow in Asana
  • Before:  Reduced cost of goods sold by 12%
  • After:  Reduced cost of goods sold by 12%  via contract renegotiations with 4 major suppliers and employee training to reduce waste
  • Before:  Wrote 15 blog posts
  • After:  Wrote 15 blog posts  to improve website traffic via SEO optimization strategies
  • Before:  Developed and rolled out 4 new Excel forecasting models
  • After:  Developed and rolled out 4 new Excel forecasting models  that reduced month-end reporting time by 30%

4. How Can I Check If My Resume Includes Enough Metrics?

To quickly see which metrics are already present on your resume, copy and paste it into the tool provided by Jobscan below.

Not impressed by the results? Read through the questions above to help you identify areas that you could potentially elaborate on.

Never underestimate the importance of including metrics on your resume, as recruiters expect to see accomplishment-driven bullet points that demonstrate your value-add.

If you are currently employed, make it a priority to track your performance at work using an Excel spreadsheet or note-taking app.

You’ll not only be able to leverage this data on your resume moving forward, but you’ll also be able to bring it up during performance reviews.

By incorporating KPIs into your bullet points, tailoring your resume to your target roles , and keeping your formatting simple , you’ll be on the right track for a successful job search.

About Resume Pilots

Resume Pilots is an award-winning executive resume writing firm and a proud member of the Professional Association of Resume Writers and Career Coaches. Our previous clients include CEOs and senior executives at the world's leading companies.

As a professional services firm, we take your reputation seriously. We are committed to delivering writing excellence and superior service while operating with integrity and discretion. Recruitment firms we partner with also trust us to consistently deliver quality documents for their clients.

Our writers have studied in the Ivy League and other top-tier universities and have strong writing backgrounds coupled with industry experience.

Here's how we can help you:

Resume, Cover Letter, and LinkedIn Writing Services : If you are looking for end-to-end support, hire one of our professional resume writers to rewrite your documents from the ground up.

Executive Resume Template Downloads : If you plan to prepare your own resume, consider using one of our classic, ATS-friendly resume templates for Microsoft Word.

To learn more about our services, book an introductory call with our founder here or email [email protected] .

  • Share on Facebook
  • Share on Twitter
  • Share on Google
  • Share on Pinterest

resume with kpi sample

About the Author Matt Glodz

Matt Glodz is the Founder and Managing Partner of Resume Pilots and a Certified Professional Resume Writer. After studying business communication at Cornell University, Matt worked within Fortune 500 companies, where he noted that qualified candidates were frequently denied interview opportunities due to poorly written documents. At Resume Pilots, Matt combines his business and writing background - which includes prior work for a Chicago Tribune publication - to craft resumes that give his clients the best chance of landing interviews. He works with clients ranging from CEOs to recent graduates and has been writing resumes for over 10 years. He has been quoted on numerous business and career-related topics in outlets including Business Insider, CNBC, Fortune, Glassdoor, The Ladders, and Thrive Global.

Related Articles

Top 5 tips for getting a job with no experience, how to use the pomodoro technique for an effective job search, how to improve your resume's layout and readability.

resume with kpi sample

resume with kpi sample

Press Enter to search

How To Add Sales Numbers and Key Performance Indicators To Your Resume

Wondering how to add sales numbers to your resume, how to generate meaningful KPIs, or why it’s even necessary? Read these tips straight from recruiters.

a year ago   •   5 min read

Wondering what makes a great resume different from a mediocre one? Great resumes include numbers. Key performance indicators (KPIs), sales numbers, and other metrics are the number one difference in making your resume stand out to a recruiter.

More easily said than done? It doesn’t have to be. We’ve collected some of the best advice straight from recruiters, including:

  • What KPIs recruiters are looking for
  • How to put sales numbers on a resume
  • How to generate meaningful KPIs if you don’t have easy access to figures
  • Where to include numbers on your resume
  • Sample resumes and bullet points examples

Let’s dive in with a quick step-by-step guide to get you started.

How to put KPIs and sales numbers on a resume

If you have official KPIs, start with those. Annual performance reviews, monthly or weekly sales figures, and even unofficial targets are all great places to pull accomplishments from.

  • To get a fuller picture of your contributions, make a list of all your responsibilities — including those not in your job description.
  • Now consider all the ways you’ve met or exceeded expectations. Ask yourself how your job performance differs from someone who’s barely getting by in the same role.
  • Try to include KPIs that match the expectations of the job you’re applying for — for example, if you’re applying for jobs that involve sales , include sales numbers or other types of revenue generation.
  • Use actual figures where you can, but it’s okay to include best estimates, too.Once you’re finished, quickly run your resume through an ATS resume scanner to pinpoint any areas of weakness or ways to quickly improve your resume KPIs.

Don’t have an easy list of KPIs lying around to pull from? Here’s how to generate your own.

How to generate resume KPIs

Not all KPIs are created equal. The type of metrics you include on your resume should depend on the nature of the job you’re applying for — for example, a high-level executive role needs evidence that you can generate growth, while a busy customer service role could benefit from KPIs involving speed and efficiency.

In general, you should be aiming to demonstrate metrics involving:

  • Growth and revenue generation
  • Reducing negative consequences
  • Impacting stakeholders
  • Completing a high volume or frequency of work

Let’s examine some of these in a little more detail.

Demonstrating growth is arguably the most impactful type of metric you can include on a resume. Aim to show:

  • How much revenue you generated
  • How much you increased your department’s profitability
  • How many deals you closed
  • How many products you designed or launched
  • The ROI of your marketing or advertising campaigns
  • How many new clients customers you acquired
  • How many website visits or page views you generated
  • How many subscriptions or donations you secured
  • Your email open or response rate
  • Your number (or percentage) of conversions
  • How many partnerships you landed
  • How much funding you secured
  • How many new hires you recruited
  • How much you increased output or productivity

Reducing the things your business doesn’t want (like the amount of time or money spent) can be just as good as generating the things it does want. Think about how you reduced:

  • Time spent on tasks
  • Departmental budget
  • Project costs
  • Operating costs and overhead
  • Cost per conversion
  • Employee or client turnover
  • Response times
  • Website bounce rate

Showing the impact of your work can be more difficult — but even more rewarding. Think about:

  • The size of the teams you led or worked with
  • How many teams you oversaw
  • How many clients or accounts you managed
  • How many projects you led
  • The number of customers you helped
  • The number of employees you supported
  • The number of users your work impacted
  • The number (and nature) of stakeholders involved
  • Improvement in employee or user engagements
  • The success rate of people you helped
  • Awards you won or honors you received
  • Your sales or performance ranking

If you’re in a role without clear results-based metrics, you can still show how well you performed by highlighting metrics like speed, volume, and frequency. Consider including:

  • The average size of the project or deal you worked on
  • How many deals you closed or sales you made
  • How many leads you contacted
  • How many phone calls or emails you answered
  • How many articles you wrote
  • How many marketing campaigns you led
  • The size of the data sets you worked with
  • How quickly you completed a project life cycle
  • The frequency of your work

You should aim to include numbers and relevant KPIs in most of your resume bullet points. A good way to find out if your resume has enough uses of metrics, KPIs and sales data, is to upload your resume to the tool below — it’ll let you know if your resume has enough uses of these elements.

Sample resume with metrics

Let’s take a look at a resume that puts sales numbers and KPIs to great use.

Example resume showing Key Performance Indicators and sales numbers

You can download this resume (and others) at our ATS resume templates page.

Essential tips for including KPIs on a resume

Struggling to list accurate KPIs or sales numbers when you don’t have access to the figures? Keep these tips in mind.

DO: Always include KPIs. Adding concrete metrics to a resume helps demonstrate the impact you had in your role — and what impact you’re likely to have in a new one.

DO: Include numbers in your resume bullet points. Adding your accomplishments in bullet point format keeps your resume easy to scan and makes your KPIs stand out.

DO: Be as specific as possible. Not just about the numbers, but about what you did to achieve them — remember to use strong action verbs to illustrate your role in a project.

DO: Use your best guess. It’s okay to use a range or estimate if you don’t have exact figures available.

DON’T: Make up numbers. Lying about sales numbers or other accomplishments is never okay — even if you think there’s no way to check. (Remember: You might be wrong, and lying on your resume is always grounds for termination. )

Related: How to Quantify Your Resume: What Recruiters Look For (50+ Examples)

Resume KPI bullet point examples

Looking for some real resume examples you can use? Consider some of these to get you started:

Gained two principal accounts with more than $750,000 in sales profit in 2022.

The easiest way to show sales numbers and other KPIs on a resume is through raw figures. Explicitly stating how many new accounts you landed or how much revenue you generated gives recruiters a good sense of the impact you’d have in the new role.

Increased territory sales by 8% and reduced return rate by 3% within the first year.

Another great way to include KPIs is through percentages, which allow you to show positive impact regardless of the raw numbers involved. This is also an easy thing to estimate if you don’t have access to actual data.

Devised strategies and led a team of 12 to generate business that accounted for 70% of the market.

Even better if you can put your accomplishments into context — for example, by including your team size, project scope, or market share.

Ranked in the top 5% sales producers among a regional team of over 250 representatives in 2016.

If you excelled in your role, use KPIs to prove it. Awards, performance reviews, and sales rankings are all great ways to contextualize the expectations of someone in your role vs what you actually achieved.

  • Career Advice

Spread the word

How to put doordash or uber eats on your resume, how to put an expected graduation date on your resume, keep reading, how to name drop in a cover letter (without sounding pretentious), how to show bilingualism on your resume (with examples), why the job you interviewed for was reposted: the complete 2024 guide, subscribe to our newsletter.

Stay updated with Resume Worded by signing up for our newsletter.

🎉 Awesome! Now check your inbox and click the link to confirm your subscription.

Please enter a valid email address

Oops! There was an error sending the email, please try later

resume with kpi sample

Thank you for the checklist! I realized I was making so many mistakes on my resume that I've now fixed. I'm much more confident in my resume now.

resume with kpi sample

  • Privacy Policy

Entrepreneurship Life

  • Productivity
  • May 15, 2024

How To Add KPIs and Achievements to Your Resume

A winning resume is more than just a piece of paper documenting your work experience.It’s a sales presentation, only that the product being sold is yourself. 

Your resume is meant to show your value and potential to prospective employers. It should not only stand out to recruiters, but it should convince them that you’ll perform well from your first day on the job. One of the best ways to achieve this is by incorporating KPIs and achievements when describing your work history. 

KPIs and Achievements to Your Resume

Adding figures alongside key accomplishments adds an extra layer to your qualifications, making your claims more credible through real evidence. It’s become especially popular to include these in resumes, so not adding them will make you seem less prepared than other candidates. In fact, most online resume builders include KPIs in their examples and templates. 

An easier solution would be to get resume writing services from third-party service providers. However, here you can learn the best way to add your accomplishments to your resume, as well as how to use metrics to impress recruiters.

Table of Contents

What Metrics Should I Add to My Resume?

Before learning how to write KPIs in your resume it’s necessary to cover which metrics it makes sense for you to include. 

Studies have shown that recruiters only spend an average of 7.4 seconds looking at each resume. This means that hiring managers will usually just quickly scan your document for key terms, phrases, and numbers that are relevant to the job position. 

To ensure that all the metrics you include in your resume are related to the role you’re applying for, check the job description and research similar positions online. Below are some examples of KPIs that you can add to your resume divided by different industries: 

Marketing KPIs

  • Customer lifetime value (LTV)
  • Customer acquisition cost (CAC)
  • Digital marketing return on investment (ROI) 
  • Landing page conversion rates 
  • Organic website, mobile, and social media traffic
  • Cost per click (CPC)
  • Marketing revenue attribution 
  • Click-through rate 

Finance and Accounting KPIs

  • Net profit margin
  • Cash conversion cycle (CCC)
  • Debt vs equity ratio
  • Earnings before interest, taxes, depreciation, and amortization (EBITDA)
  • Days sales outstanding (DSO)
  • Operating cash flow
  • Quick ratio
  • Deals closed
  • Number of prospect meetings generated
  • Proposals issued 
  • Cost per lead
  • Lead-to-sale conversion rate
  • Client acquisition rate 
  • Purchase value
  • Cost of sale
  • Contribution margin
  • Meeting conversion rate
  • Contact attempts
  • Average deal size 

Human Resources KPIs

  • Employee satisfaction 
  • Absenteeism rate 
  • Overtime hours 
  • Utilization rate 
  • Number of new hires
  • Cost per hire
  • Employee turnover rate 
  • Response to open positions 

Manufacturing KPIs 

  • Machine downtime rate
  • Cycle time 
  • Demand forecasting
  • Changeover time

How Do I Include KPIs on a Resume?

Adding metrics to your resume is already a great way to impress recruiters. However, to get the most out of your achievements, it’s important to formulate these in the right way. 

When writing KPIs, you want to go further than just listing the metrics you achieved. It’s essential to add context to the figures you include so that it’s clear to readers why they are impressive and relevant. 

Make sure your KPIs have the following qualities to help boost your chances of success: 

  • Detailed: KPIs should be worded in a specific and clear manner, explaining exactly what you achieved, when, and how
  • Quantifiable: use percentages, dollar amounts, and raw numbers to make the metrics measurable for readers 
  • Relevant: it should be clear how your achievements helped the organization to reach key business goals

Now that we’ve covered how to add KPIs in the right way, let’s look at some examples to help inspire you for your own resume writing: 

  • Increased organic website traffic by 12% in the first three months of entering the role via the implementation of SEO optimization strategies 
  • Created a new sales pitch deck to increase the number of prospect meetings generated by 15%  
  • Reduced the cost per hire by 24% through the creation of an employee referral program 

In summary, adding KPIs to your resume is a great way to showcase your potential and capabilities. However, it’s important that you write them in a detailed, quantifiable, and relevant manner, to ensure that recruiters are impressed with your achievements. For more guidance on how to write the perfect resume , check out our article on skills you shouldn’t add to your resume .

Related posts you might like:

  • 5 Secrets of a Winning Resume
  • How to Create an Impressive Resume If You Want to Work in The IT Industry?
  • Tips for Creating the Best Consulting Resume
  • 7 Things The Real Entrepreneur Couldn’t Miss in His Resume

' src=

My name is Carson Derrow I'm an entrepreneur, professional blogger, and marketer from Arkansas. I've been writing for startups and small businesses since 2012. I share the latest business news, tools, resources, and marketing tips to help startups and small businesses to grow their business.

resume with kpi sample

Entrepreneur Series

  • Becoming an Entrepreneurial Writer
  • Cloud Accounting Reviews
  • Entrepreneur Profiles
  • Interview with John Mattone

Return to top of page

Copyright © 2024 · Privacy Policy

Most Common Types of Key Performance Indicators

Key performance indicators, or KPIs, are an important component of measuring a company’s progress toward attaining its goals. These tools can indicate whether an organization is on track to reaching its objectives or if action needs to be taken by a company to realign itself with the goals it has set. In this article, you can learn more about KPIs and review some KPI examples that are commonly used in various work settings.

What are KPIs?

A key performance indicator is a measurement used by a company to determine the progress it has made toward a particular goal. A company may use KPIs to ensure it is on the right track to reaching its objectives and to evaluate if its goals are being met on time. KPIs can be low-level or high-level, with low-level KPIs focusing on the performance and progress of teams or departments and high-level KPIs focusing on the achievements of a company as a whole.

Related:  Using Key Performance Indicators (KPIs) to Achieve Goals

Commonly used KPIs in the workplace

The following are examples of KPIs that may be used to measure different elements within an organization:

Financial KPIs

  • Net profit margin.  This KPI is a measurement of the revenue that is left over after all other expenses have been deducted. The net profit margin informs a business how much profit it has earned after taking care of all responsibilities.
  • Operating cash flow (OCF).  The operating cash flow of a company is how much cash is created through its regular operations during a certain period of time. The formula for OCF is as follows: operating cash flow = net income + non-cash expenses – increase in working capital.
  • Average time for conversion.  This key performance indicator takes into account how long it takes from the first contact to closing a deal. 
  • Average cost per lead.  This KPI analyzes how long it takes a sales team or company to turn a lead into a conversion or customer. Cost per lead will vary greatly depending on the industry and method of marketing and advertising.
  • Monthly sales growth. A monthly sales growth KPI measures the decrease or increase in a company’s sales from month to month to determine how much the company is growing each month in sales.

Related: Using Performance Management in the Workplace

Marketing KPIs

  • Sales revenue.  Measuring the total revenue that your marketing strategies have brought in is a great key performance indicator that can show a company how effective its marketing campaign is. The formula for sales revenue is as follows: sales revenue: total sales for a year – total revenue produced from customers brought in from marketing.
  • Organic traffic. Determining the organic traffic brought in by inbound marketing is a great way to see how successful an online marketing strategy is. Successful marketing campaigns have high levels of organic traffic.
  • Inbound marketing ROI. Determining a company’s inbound marketing return on investment (ROI) can help analyze the success of a marketing campaign and enables companies to plan for future strategies. To calculate inbound marketing ROI, the formula is as follows: return on investment = (sales growth – marketing investment) / marketing investment.

Related:  Why Performance Management Is Important for Your Team

Customer KPIs

  • Customer lifetime value (CLV). This KPI measures how much money a customer is anticipated to spend throughout their tenure of using a product or service with a particular company. Knowing this value can enable companies to determine how much should be invested in getting new customers as well as keeping existing customers. The formula for CLV is as follows: CLV = average value of purchase x amount of time a customer will purchase per year x average length of time in years of customer tenure.
  • Customer acquisition cost (CAC).  This key performance indicator determines how much it costs to turn a potential customer into a buying customer. This can be determined with the following formula: CAC = # of customers acquired in a certain time period / costs spent on getting more customers in the same time period.
  • Net promoter score (NPS). The net promoter score is a KPI that determines how likely customers are to recommend your company or brand to others. This KPI can best be determined through the distribution of a survey to your existing customers. Higher scores often means that a company has positive and profitable relationships with its customers.

Operational KPIs

  • Cost performance index (CPI). This KPI measures how financially efficient a project is. The CPI determines how much work is completed in relation to each unit of cost expensed. The formula for this key performance indicator is as follows: CPI = earned value/actual costs.
  • Percentage of projects completed on time.  This KPI is essential for organizations that regularly perform a number of projects and can help determine a company’s efficiency in completing those projects. An average of 80% or higher of projects completed on time is considered good. If it is lower than 80%, a company may want to consider hiring new staff or agreeing to fewer projects.
  • Resource utilization.  This key performance indicator takes into account how team members use their time when working on a particular project. It helps a company determine how many hours teams are working on billable projects versus non-billable projects and can allow an organization to better delegate billable tasks when needed.

Metrics & Reporting Analyst Resume Sample

The resume builder.

Create a Resume in Minutes with Professional Resume Templates

Work Experience

  • Execute operational tasks related to the production of global reports, including the Continuity of Business Monthly Operation Review and the CoB section of the CIO Council’s MOR, CoB-related metrics for Suppliers, and other regular reports
  • Keep track of all data quality issues and provide feedback in order to improve the organizations’ metrics reporting process
  • Experience in process analysis, metrics and project management
  • Opportunity to develop understanding of how key performance indicators are used to measure and identify potential concerns
  • Develop effective cross cultural communication in a Regional Role where liaising and regular communication with other Citi employees in different geographical locations
  • Executes the Reporting of all KPI’s
  • Develop, implement, continuously improve, monitor, and report performance-based metrics, Key Performance Indicators, and Service Level Agreements (SLAs) for the IT organization
  • Analyze, interpret and report on data regarding productivity, budget consumption, staffing forecasts, and key performance metrics for various target IT and Corporate audiences across all levels
  • Conduct analytics of IT-related and other data, including metrics data, to drive towards root cause analyses and recommendations to improve IT productivity, efficiency and end user adoption
  • Facilitate execution of projects and/or project deliverables using teams of internal and external experts/stakeholders
  • Collaboratively manage the development, consistency, and accuracy of the IT General Rate Case submittal, including facilitation of the collection and aggregation all necessary business case and financial supporting documents
  • Assist with the development operational/performance metrics appropriate to the various business functions
  • Manage processes governing data collection and report generation across O&T Risk and Control reporting, with an emphasis on accuracy and maintain consistency between source data and reporting
  • Execute operational tasks related to the production of global reports, including the Regulatory and Audit section of the OTRC Monthly Operating Report (MROR), Risk and Control section of the CIO Council MOR, Audit reporting to IS and CoB Risk Operating Committees, etc
  • Interaction with other OTRC Regulatory and Audit Management (RAM) functions in order to ensure synchronization with the various reports published on a monthly basis
  • Enrich data stored in different databases in order to categorize and bucket data for senior level reporting
  • Develop and implement increased automation efforts around the creation of repots
  • Demonstrate experience on the following areas: Information Security, IT and Operations metrics; Data integrity; Assessment and consultation; Business Process re-engineering
  • Work closely and interact directly with select team members to identify, rationalize and document reporting and analytics requirements (business requirements) which form the foundation for reporting and analytics’ needs
  • Assist in recommending analytical solutions to address analytics and reporting needs
  • Obtain and maintain a working knowledge of Company applications, products and customers
  • Effectively interpret analytics both from client and internal data and to prioritize & escalate based on outcome
  • Ensure appropriate report and analysis documentation is produced where identified
  • Collaborate closely and assist development teams to ensure timely delivery of project requirements or other deliverables
  • Effectively communicate analysis trends, recommendations and risks that interfere with project execution or success
  • Partner with business managers to develop operational/performance metrics appropriate to the various business functions. Performance metrics include

Professional Skills

  • Strong written and verbal communication and influencing skills, collaboration, problem solving skills
  • Strong Microsoft Excel skills and working knowledge of Microsoft Office Suite
  • Strong technical skills including Microsoft Office (Excel, Access) and SQL
  • Strong technical, analytical and calculations skills with tools such as Excel VBA programming, databases (e.g. Microsoft SQL Server)
  • Strong PC skills required (Excel, Access, PowerPoint, Word) - ability to learn new tools
  • Demonstrated skills to deliver to timely, high quality reports
  • Effective presentation, influencing and meeting facilitation skills

How to write Metrics & Reporting Analyst Resume

Metrics & Reporting Analyst role is responsible for excel, microsoft, design, reporting, analytical, database, training, gis, security, modeling. To write great resume for metrics & reporting analyst job, your resume must include:

  • Your contact information
  • Work experience
  • Skill listing

Contact Information For Metrics & Reporting Analyst Resume

The section contact information is important in your metrics & reporting analyst resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Telephone number

Work Experience in Your Metrics & Reporting Analyst Resume

The section work experience is an essential part of your metrics & reporting analyst resume. It’s the one thing the recruiter really cares about and pays the most attention to. This section, however, is not just a list of your previous metrics & reporting analyst responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular metrics & reporting analyst position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Metrics & Reporting Analyst resume experience can include:

  • Good IT skills covering general Microsoft Office products
  • Solid communication skills - written and verbal
  • Effectively analyze data and reach sound conclusions
  • Effectively communicate and interact/negotiate with internal customers
  • Operating efficiency and effectiveness metrics
  • Proven track record in designing, deploying and monitoring operations key metrics

Education on a Metrics & Reporting Analyst Resume

Make sure to make education a priority on your metrics & reporting analyst resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your metrics & reporting analyst experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Metrics & Reporting Analyst Resume

When listing skills on your metrics & reporting analyst resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical metrics & reporting analyst skills:

  • Proven analytical ability to analyse and interpret complex data sets and communicate them effectively
  • Analyzing and evaluating information to draw a conclusion, effectively utilizing all available resources, public speaking, planning and internal control
  • Learn, refine and grow your skills to be an internal thought leader on reporting best practices
  • Detail-oriented, organized, structured, along with analytical skills and problem solving ability
  • Strong experience in quality management and process improvement projects preferably in SSC environment
  • Prioritizing work and meeting deadlines, tracking and retrieving information, and preparing reports

List of Typical Experience For a Metrics & Reporting Analyst Resume

Experience for marketing metrics & reporting analyst resume.

  • Liaise with Business Analysts and customers to gather, validate and document business requirements
  • Data collection and analytical experience with large datasets and various systems
  • Experience in data management, research, data analysis and presentation
  • Identify improvement opportunities (related to quality and process efficiency) and drive internal continuous improvement projects
  • Track, monitor key performance indicators on a monthly basis
  • Recommend solutions to improve quality and customer service standards

Experience For Metrics Reporting Analyst Resume

  • Prepare reports for the senior management
  • Drive internal projects and initiatives in order to ensure high quality and close current gaps
  • Actively participate in the development of tools to improve quality
  • Maintain positive relationships with internal customers and Employees
  • Knowledge of improvement methodologies, tools and frameworks
  • Practical knowledge of MS Excel/Google Sheets

Experience For Financial Metrics & Reporting Analyst Resume

  • High level of process performance management knowledge
  • Collects and collates operations performance data from assigned operational units as well as key metrics from support units
  • Authors the regular/Adhoc reports and disseminates them to appropriate recipients in a timely manner with high level analysis
  • Creates/Maintains database of historical data and reports of assigned units
  • Frequently liaises with senior operations management and business partners for assigned units to define & gather data, review the analysis and report outputs
  • Creates and presents complex analytics results to management (verbal, written, or charts – formally and informally)
  • Analytics - Recognize patterns and trends in data; drill down to granular level to resolve issues and reconcile discrepancies

Experience For Reliability & Metrics Reporting Analyst Resume

  • Collaborate across geographic and organizational boundaries to implement best practices; seek and achieve consensus and buy-in on key initiatives
  • Establish relationships with Operations Leadership and Internal Customer Stakeholders and create mutual understanding of overall parameters and goals for common process
  • Communicate complex models/concepts
  • Capture, organize and standardize metrics across all production systems and manually produced products
  • Create maps in ArcGIS to communicate accurate status of various projects
  • Calculate and track capacity, labor costs, and production costs
  • Gather historic metrics and identify trends

Experience For Senior Information Technology Metrics & Reporting Analyst Resume

  • Create comprehensive and attractive reports on a monthly, quarterly, annually cadence
  • Communicate, written or verbally, the metrics results and status as a representative of Global Production
  • Identify discrepancies in reports and identify corrective actions
  • Knowledge of the Microsoft Office suite of products with an emphasis on Excel and Access
  • Bi-lingual (Spanish desired)
  • Key volume metrics

List of Typical Skills For a Metrics & Reporting Analyst Resume

Skills for marketing metrics & reporting analyst resume.

  • Skilled in handling and manipulating report information & using related software applications or technology
  • Experience with programming and scripting (i.e. Python, PHP, and Java) would be considered an asset
  • Experience in working successfully and collaboratively with internal partners delivering mutual benefit
  • Experience working in multiple SharePoint environments in conjunction with SharePoint Designer required
  • Experience involving technology information security projects, especially in Operations and Technology control metrics
  • PHP and SQL coding experience
  • Experience with reporting analysis, preferably in the financial services industry

Skills For Metrics Reporting Analyst Resume

  • Experience with hands on SQL query writing and software development environment
  • Work in a rapidly changing environment; Ability to prioritize work under the pressure of deadlines
  • Experience in handling of operational KPI`s
  • Customer Relations experience would be helpful
  • Prioritize work under the pressure of deadlines

Skills For Financial Metrics & Reporting Analyst Resume

  • Experience with Dataphile Desktop would be considered an asset
  • Experience in a Call Center and or Business Process Services
  • Experience in the development and management of metric systems
  • Reviewing, researching and updating data, collecting, organizing and presenting facts and opinions,
  • Working knowledge of ERP systems (SAP) software would be advantageous
  • Verbal and written communication, establishing and maintaining relationships with other agencies, coworkers and external contacts

Skills For Reliability & Metrics Reporting Analyst Resume

  • Capacity planning and modeling
  • Assist in the development of an annual operating budget and ongoing expense management for assigned business areas
  • Assist business areas in linking operating budget to business plan and adjust expense estimates/forecasts in support of changes in the plan
  • Create/Manage structured report development utilizing back-end databases in multi-tiered architectures including deployment methodologies
  • Knowledge of SQL Server programming including database creation, creation of Stored Procedures, Views, Tables, Indices, and the like
  • Possesses a general understanding in the areas of geospatial production, remote sensing, GIS, and product life cycles

Skills For Senior Information Technology Metrics & Reporting Analyst Resume

  • Make a difference with data and contribute to the company’s growth by turning data into insights
  • Work/communicate with all levels of management (including executive management)
  • Familiarity with basic accounting and finance concepts would be considered an asset
  • Develop automated reporting solutions with the use of tools such as SQL, Excel-VBA, MS Access
  • Expense variance analysis and expense forecasting
  • Headcount and staffing analysis
  • Develop business trend analysis, monitor key operating metrics and communicate to management
  • Develop and deliver detailed budget expense analysis and reporting for assigned business areas

Skills For Assistant VP-monitoring & Investigations Metrics Reporting Analyst Resume

  • Communicate/educate managers on corporate budgeting/expense methodology
  • Train managers to use budget system and provide ongoing user support
  • Learn data-mining/query tools and techniques
  • Define standards and quality KPI’s and quality monitoring system
  • Analyze the KPI´s and provide information allowing to correct and optimize current processes
  • Propose performance measures using insight of the data

Skills For Real Estate & Facilities Management Metrics & Reporting Analyst Resume

  • Conceptual Thinking in development of new metrics
  • Establish and monitor acceptable metrics. Recommend, develop, and implement changes to workflow & processes for greater efficiencies in meeting Metrics goals
  • Knowledge of MS Access, VBA coding & Macros
  • Analysis complex problems involving multiple facets and variables in non- standardized situations
  • Adaptability to changing environment, and stress tolerance
  • Communicate concepts and ideas to stakeholders at all levels, in different shapes depending on the context
  • Work closely with other metrics specialists and developers in the company to improve metrics reporting
  • Knowledge of GIS (ESRI products) and Remote Sensing software
  • Exposure to multiple business lines and their leadership

Skills For Metrics Reporting Analyst AML Resume

  • Direct a comprehensive administrative services program, perform complex analytical and managerial work, understand Federal requirements, and meet performance measures
  • Critically evaluate information gathered from multiple sources and extract functional requirements, evaluate and design business processes, work on multiple projects simultaneously and build and maintain professional business relationships with internal and external customers
  • Work within a team as well as independently, meet critical deadlines, coordinate and collaborate with viable resources, and provide support for ongoing assignments and projects
  • Strong data analytic skills with particular focus on Microsoft Excel pivot functions required
  • Principles and practices of communication and leadership, work measurement methods, effective communication, and project leadership and implementation
  • Planning, organizing, and directing comprehensive administrative services
  • Federal, state and agency laws, regulations, rules and policies governing the appropriate work assignment

Skills For MYS Ctsm Kl-metrics Reporting Analyst Resume

  • Fiscal management, budgetary preparation and control, organization, general business administrative services, and supervision
  • Understand data feeds and enterprise systems of record - Data Architecture
  • Attention to detail and ability to manage an initiative from conception to solution
  • Experience mining data, and developing reports using a variety of reporting software packages with a high aptitude for learning new reporting software packages
  • Compliance and/or financial crime experience would be an advantage
  • The ability and self-confidence to work independently and increase the scope of the service line
  • Implement tools and develop techniques (technical solutions) for measuring and reporting performance metrics for assigned areas Responsible for developing and running weekly, monthly and annual reports

Skills For Global Compliance Ops Metrics & Reporting Analyst Resume

  • Maintain databases of performance metrics
  • Provide support for operational and ad hoc information as well as customized reports for specific audiences
  • Provide monthly expense variance analysis and revise/adjust expense forecasts
  • Proactive identification of potential expense issues – work with management team to develop an action plan
  • Participation in departmental projects as needed
  • Work/communicate with various levels of management
  • Proficient in Excel, Access, Powerpoint, Word – ability to learn new tools
  • Develop operational/performance metrics appropriate to the various business functions. Performance metrics include
  • Develop, introduce and execute comprehensive quality management system for Operation Center

Related to Metrics & Reporting Analyst Resume Samples

Client reporting analyst resume sample, hr reporting analyst resume sample, reporting analyst / financial analyst resume sample, talent relations resume sample, regulatory office resume sample, regulatory risk resume sample, resume builder.

Filter by Keywords

51 Key Performance Indicator (KPI) Examples & Templates

Erica Golightly

Senior Writer

March 24, 2023

How do you encourage your team to think about and achieve organizational goals? The first step is to take a deep inventory of your key performance indicators (KPIs). 

The thing is, KPIs will get the team motivated for the first few months, then lost in long email threads, and revisited the day before an important meeting with senior leadership. 

Well-designed KPIs will empower teams to solve inefficiencies, eliminate time-sucking requests, and align tasks and projects with company-wide goals . This is what we want for you and your team, so we’ve put together a catalog of KPI examples and templates to answer your questions: 

In what condition does a metric become a KPI? Who is part of the KPI development process? Where do I track KPI progress? How do I drive action and motivate my team toward the outcome?

We’ll cover all of the above—and then some—because KPIs are the secret sauce of modern business strategy. And everyone is qualified for the task. 

What Is a KPI or Key Performance Indicator?

Sales kpi examples, operations kpi examples, finance kpi examples, marketing kpi examples, website kpi examples, design kpi examples, startup kpi examples, product kpi examples, saas kpi examples, human resources kpi examples, how to measure kpis in clickup .

V2V Operational Visibility Blog CTA

A Key Performance Indicator or KPI is a quantifiable metric used to monitor progress in achieving business objectives. More specifically, a KPI gives performance insight into an organization’s most important asset: the people.

Businesses invest time, effort, and money to hire problem solvers—people who have strengths in analyzing and interpreting data to make decisions. And this investment isn’t limited to staffing the IT and Finance departments. It’s been said that a workforce with data literacy skills helps improve the company’s overall health and performance. 

Meaning everyone—front-line employees, managers, and senior leadership—has an influence on organizational goals. So as a team leader, you have the responsibility to give the people thoughtful, specific, and measurable KPIs . 

If you’re more of a visual learner, check out this vlog about setting KPIs!

How to Define KPIs

If you take one thing away from this guide, let it be this: effective key performance indicators allow people to make accurate and fast decisions . 

The first mistake businesses make when they’re brainstorming KPIs is sending an email to all department leaders with the subject line: What Are You Going To Do About All Of These Really Bad Metrics? 

Instead, businesses should target the metrics which have the most impact on their sustainability. When you focus on needle-moving projects, tools, and systems, you are building a business roadmap to maximize your speed towards revenue growth. 

So here is a step-by-step checklist to help you start your KPIs the right way: 

1. Identify business metrics directly related to business goals

Let’s start with the basics that Sales KPIs look different from Product KPIs , which are different from Finance KPIs . Ask your area direct performance indicator questions to understand what they want to achieve and their criteria for success . This group will use these business metrics as a guide for the next month, quarter, or year. If a key performance indicator does not contribute to a business goal , it’s gotta go! 

  • What’s the problem you want to solve in your process/team/organization? 
  • What’s the outcome you want to achieve?
  • How will you measure success?
  • How will you know if you’ve achieved your outcome? 

Bonus: Product requirements document templates

2. Write out clear and specific key performance indicators

Once you have their insights, organize the metrics into two categories: leading and lagging indicators. 

  • Leading indicators will let them know if they need to pivot or adjust their strategy to get back on track toward achieving their desired outcome
  • Lagging indicators are the opposite. These key performance indicators determine how well processes and updates are performed over a longer period of time

Pro Tip : It might be tempting to use corporate shorthand or fluffy words, but remember these KPIs are shared company-wide, so it has to be clear to everyone.

3. Get KPIs into a remote-first tool to record and monitor progress

We’ll say it: KPI reports are not the most thrilling to build.

It’s an (almost) everyday task requiring time to turn raw data into actionable insights. So much so, KPI reports typically have a short life span after it reaches an inbox for a few reasons:

  • Reports are outdated by the end of the day because data changes by the hour
  • Reports in a PDF or Excel format look different on various screens
  • Reports sent through email are not secure

Getting the right information at the right time is a necessity for data-driven businesses. People want to access KPIs on their smartphones, desktops, and even on the big screen at the office. If you’re looking for a free dashboard tool to meet these needs, try ClickUp!

51 KPI Examples and Templates to Measure Progress

Here at ClickUp, we’re super fans of KPIs and you , so our team got to work and pulled together a list of key performance indicators and free templates sorted by the department or industry. 

1. Customer Acquisition Cost : The total cost of acquiring a customer (includes costs spent on the sales process and through marketing efforts) 2. Sales Activities Per Rep : The total number of tasks completed in a given time period 3 . Lead to Client Conversation Rate : The percentage of leads converted in your sales process 4. Total Sales Revenue : The total revenue generated from your products over a defined period 5. Sales Cycle Length : The average time it takes between initial contact through closing

Try ClickUp’s Commission Tracking template  

track key performance indicators kpis like customer acquisition cost, sales qualified leads, sales growth, and average purchase value with sales templates by clickup

6. Overtime Hours : The number of hours worked by an employee beyond their normally scheduled working hours 7. Processes Developed : The number of improvements made to current operational  8. Inventory Costs : The total amount of all expenses related to storing unsold goods 9. Office Space Utilization : The percentage of the office space used by employees 10. Company Perks Usage : The percentage of perks used by employees

ClickUp’s Project Request and Approval template

track every key performance indicator like average order value, operating cash flow, and business performance with operations templates by clickup

11. Return on Equity : The measure of financial performance based on net income divided by shareholder equity 12. Net Profit Margin : The amount of money your company has after all expenses (interest, taxes, operating expenses, etc.) have been deducted from your total revenue 13. Cost of Goods Sold : The total cost of manufacturing the products a business sells (excludes sales, administration, and marketing expenses) 14. Debt to Equity Ratio : The ratio of company’s total liabilities against shareholder equity 15. Free Cash Flow : The amount of money remaining after capital expenditures

ClickUp’s Finance templates 

track the right kpis like gross profit margin, customer lifetime value, and strategic goals with finance templates by clickup

16. Return on Marketing Investment : The return from a marketing investment divided by the costs of the marketing investment 17. Bounce Rate : The percentage of emails that bounced. This happens when the email address is no longer active 18. Click-through Rate : The number of people who clicked a link in your email vs. the total number of people who received your email 19. Organic Impressions : The number of times a piece of content is shown on a person’s newsfeed 20. Subscriber Count : The number of people who subscribed to your email marketing campaigns

Dive into more marketing KPIs and learn the best approach to set your goals!

ClickUp’s Campaign Tracking and Analytics template  

track marketing qualified leads and marketing campaigns with marketing templates by clickup

21. Traffic to MQL (Marketing Qualified Lead) Ratio : The ratio of the total traffic platform generated vs. the number of marketing qualified leads coming from that traffic 22. Crawl Errors : The number of URLs that are inaccessible to Googlebot when it scans your pages 23. Bounce Rate : The number of people who exited your site within just a few seconds of arriving 24. Mobile Usability : The speed and performance of your landing page on phones and tabs 25. Referral Traffic : The number of people who visit your website from your social media

ClickUp’s Website Development template

use the kanban view in ClickUp to display a specific business process with the website development template by clickup

26. Customer Satisfaction Rate : The responses let you know which customers are unhappy, and need some extra attention from your product management teams 27. Standard Compliance : The average number of issues related to not following brand guidelines , processes, or procedures 28. Response Time : The average time it takes for project reviewers and project contributors to respond back to questions, comments, and requests   29. Production Cycle Time : The average time it takes to complete a project from start to finish 30. Revision Time : The average number of rounds or time it takes to reach the final design

ClickUp’s Graphic Design template 

measure performance of customer satisfaction, employee satisfaction, and production cycle time with design templates by clickup

31. Customer Lifetime Value : The revenue your company can expect from individual customer accounts 32. Activation Rate : The percentage of users who complete any major event in the onboarding process 33. Runway : The number of months the company can operate before running out of money 34. Average Sales Cycle Length : The number of days it takes to close a deal on average 35. Monthly Burn : The amount of cash spent per month

ClickUp’s Task Management template

organize kpis with task templates by clickup to track sales qualified leads, customer retention, and net profit margin

36. Net Promoter Score (NPS) : The number indicating whether your users are ready to recommend your product to their friends, colleagues, etc. 37. Support Ticket Escalations : The number of tickets moved to a higher-level Customer Support Manager to resolve  38. Customer Satisfaction Rate (CSAT) : The scale rate of a customer’s overall experience with a company’s product, service, or employee  39. Velocity : The total number of manual and automated tests performed 40. Daily Active User : The number of active users per day

ClickUp’s Bug and Issue Tracking template

track kpis like customer retention, sales growth, and net promoter score with product templates by clickup

41. Net Promoter Score (NPS) : The number indicating whether your users are ready to recommend your product to their friends, colleagues, etc. 42. Month Over Month (MoM) Monthly Recurring Revenue (MRR) Growth Rate : The percentage increase or decrease month over month in net MRR 43. Annual Recurring Revenue (ARR) : The predicted amount of yearly revenue earned from customers 44. Churn Rate : The percentage rate at which customers leave a business over a given period of time  45. Processes Developed : The number of improvements made to current operational processes 46. Lead Velocity Rate : The total number of manual and automated tests performed

ClickUp’s Customer Support template

use the customer support template by clickup to track customer retention, average order value, and customer lifetime value kpis

47. Recruiting Conversion Rate : The percentage of applicants who were hired vs. total number of applicants you processed ( track with ATS !) 48. Cost Per Hire : The total cost of hiring each employee (including hiring, training, or onboarding costs and other HR KPIs ) 49. Average Training Costs : The amount of money spent on employee training and development 50. Absenteeism Rate : The percentage of employees who are absent over a given time period 51. Employee Turnover Rate : The percentage of employees who left the company

ClickUp’s Hiring Candidates template

track kpis like employee satisfaction and strategic goals with hr templates by clickup

Once you’ve collected and measured your data, you’ll need to present them in an easy-to-understand format. This is where an all-in-one solution like ClickUp comes in clutch to provide the best visualization tools!

With your key performance indicators and templates ready to track, the next step is to compile them into a digital solution like ClickUp!

ClickUp is an all-in-one productivity platform where teams come together to plan, organize, and collaborate on work using tasks, Docs, Chat, Goals, Whiteboards, and more. Easily customized with just a few clicks, ClickUp lets teams of all types and sizes deliver work more effectively, boosting productivity to new heights!

Here’s a closer look at why teams love using ClickUp as their goal-tracking hub and KPI Dashboard:

Align KPI-related tasks and activities with Goals in ClickUp 

clickup goals key performance indicators examples

Goals in ClickUp are high-level containers broken into smaller Targets. Once you take action on a Target, click the Target name to update your progress. Depending on which type you use, your Target will have different tracking options:

  • Number : Create a range of numbers and track increases or decreases between them
  • True/False : Use a Done/Not Done checkbox to mark your Target complete
  • Currency : Set a monetary Goal and track any increases or decreases
  • Task : Track the completion of a single task, or an entire List. (A badge appears in a task’s details with the name of the attached Goal!)

Leverage KPI reporting with ClickUp Dashboards

clickup dashboards key performance indicators examples

Dashboards in ClickUp will replace the weekly reports piling up in your manager’s inbox. Build, display, and interact from a single source of truth with all the KPIs front and center. 

And you don’t need to be a data scientist or graphic designer to create Dashboards in ClickUp! With a drag-and-drop action, you can organize your Dashboards to visualize how work is happening in your Workspace in any way you want. 

clickup dashboard templates key performance indicators examples

What are the benefits of tracking KPIs as a team?

KPIs help define clear and measurable criteria for success, allowing teams to work towards specific goals while continuously measuring their progress. This provides teams with a sense of direction, focus and purpose, which can lead to increased engagement and motivation.

How do you select KPIs for a team?

The selection of appropriate KPIs will depend on the team’s purpose, goals and objectives. While there is no one-size-fits-all approach, a team can identify KPIs by considering their goals and objectives, analyzing past performance, and considering external factors that may impact their performance.

What should I do if my team isn’t meeting KPI targets?

If your team is not meeting KPI targets, you should first try to identify the root cause of the issue . This may involve providing additional training, resources and support to members of the team. Additionally, you should review and revise the KPIs to make sure they are achievable, relevant and realistic.

Track Your Numbers With Confidence in ClickUp

Where is the team meeting, exceeding, or not making progress on KPIs? With KPI software , KPI timelines and reporting exist in a centralized location, so anyone can quickly retrieve the data and understand where they are and where they need to be. 

It’s easy to get lost in the data for hours to generate a one-page KPI report. That’s the old way of productivity. 

The right KPI software will simplify the reporting process and give you more time to focus on strategic discussions and activities. 

Keep riding the growth wave, and if you need a fail-proof navigation tool, ClickUp’s got your back! 

Questions? Comments? Visit our Help Center for support.

Receive the latest WriteClick Newsletter updates.

Thanks for subscribing to our blog!

Please enter a valid email

  • Free training & 24-hour support
  • Serious about security & privacy
  • 99.99% uptime the last 12 months

Resume Builder

  • Resume Experts
  • Search Jobs
  • Search for Talent
  • Employer Branding
  • Outplacement
  • Resume Samples

Metrics Analyst Resume Samples

The guide to resume tailoring.

Guide the recruiter to the conclusion that you are the best candidate for the metrics analyst job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies, tailor your resume & cover letter with wording that best fits for each job you apply.

Create a Resume in Minutes with Professional Resume Templates

Resume Builder

  • Assists with project management support to various initiatives by providing financial, work measurement, and metrics reporting support
  • Applies automation techniques to existing reporting processes to improve efficiency and accuracy
  • Creates reports of operational financial and performance results
  • Track actual Field Research work packages against planned work
  • Performs research, conducts cost analysis, creates reports and feasibility studies in support of metrics consultants and the business
  • Analysis includes but not limited to financial performance metrics; utilizing computer assisted analytical and forecasting techniques
  • Assist with automated case review
  • Assist department process improvements and develop efficiency models
  • Leverage SharePoint and InfoPath for streamlining data collection and establishing workflow and management systems for teams
  • Advanced knowledge of application development in PHP or similar web development languages
  • Assists in performing research internally and externally
  • Develop innovative tools (web and non-web based) and processes for business projects and initiatives which improve efficiency and increase effectiveness
  • Assists in 5 year strategic plan (S1), two year tactical plan (S2) and department Risk Management planning
  • Develop standardized reporting using a combination of web technologies, MS Access and MS Excel
  • Outstanding customer service focus
  • Facilitate and participate in application and report testing
  • Aggressive approach to learning and applying new technologies
  • Recommend, implement and document reporting solutions to business issues thru effective use of metrics
  • Develop and maintain ongoing reports for our clients
  • Assist in application and report testing
  • Assist in ongoing analysis of labor metrics
  • Strong background in operational/financial metric best practices within or outside of MetLife, at a global level strongly desired
  • Strong analytical foundation and good problem solving skills
  • Solid team player with a strong work ethic
  • Good organizational and time management skills with the ability to be flexible to changing environments
  • Knowledgeable on MS Excel (Intermediate/VBA) and MS Access
  • Strong desire to learn and develop professional skills
  • Able to work independently to deliver results with minor supervision
  • Strong oral and written communication skills
  • Ability to work in a matrix environment, including geographically dispersed team members
  • Excellent oral and written communication skills

15 Metrics Analyst resume templates

Metrics Analyst Resume Sample

Read our complete resume writing guides

How to tailor your resume, how to make a resume, how to mention achievements, work experience in resume, 50+ skills to put on a resume, how and why put hobbies, top 22 fonts for your resume, 50 best resume tips, 200+ action words to use, internship resume, killer resume summary, write a resume objective, what to put on a resume, how long should a resume be, the best resume format, how to list education, cv vs. resume: the difference, include contact information, resume format pdf vs word, how to write a student resume, business metrics analyst resume examples & samples.

  • Develop metric reporting for the call center and supporting areas, including historical data trend analysis and visualizations that identify process improvement opportunities
  • Use web application development skills to create and maintain the contact center's reporting intranet website, which includes numerous self-service dashboards and reports
  • Assist with database development including table/view design and index optimization to ensure a fast and flexible data source for web, MS Access and ad-hoc reporting
  • Design and execute data extract/transform/load (ETL) scripts and environment migrations
  • Partner with business areas to define critical reporting needs, provide guidance regarding the availability of data and research capabilities of systems to deliver information needs
  • Prioritize the development, maintenance and support of multiple projects simultaneously
  • Train business partners on metric definitions and the use of self-service reporting systems
  • Assist with special projects, data maintenance, other tasks day-to-day tasks
  • Proficient in web user interface (UI) technologies: HTML, CSS, Javascript (Prototype/JQuery/Mootools), & AJAX communication
  • Solid understanding of SQL and relational database design (Oracle experience a plus)
  • Solid understanding of MS Excel and MS Access (macro and VBA experience is a plus)
  • Ability to quickly respond to ad-hoc data and reporting requests
  • Ability to navigate cross-functional TIAA-CREF business units in order to identify information dependencies
  • Strong ability and desire to quickly understand and adapt to new and unknown technologies
  • Excellent written and oral communication skills to include presentation capabilities necessary for interaction with different levels of the company
  • Ability to adapt and communicate effectively in a small team environment
  • Data mining and analysis experience
  • SMARTY PHP template engine
  • Graphic/UI design
  • Version Control/Subversion use and administration
  • Develop business intelligence reporting for the TIAA-CREF call center and supporting areas, including historical data trend analysis and visualizations that identify process improvement opportunities
  • Using a combination of database and web technologies to deliver web-based self-service interfaces ranging from corporate-level scorecard metrics down to the performance of individual client services representatives
  • Partner with business areas to define critical reporting needs and provide guidance regarding the availability of data and set expectations around delivery of results
  • Analyze data and present results to both technical and non-technical audiences
  • Effectively manage workload by prioritizing ad-hoc requests, development efforts and analysis
  • 3+ years of programming experience in PHP or a similar scripting language with a focus on web analytics and reporting
  • Proficient in web interface (UI) technologies: HTML, CSS, JavaScript (JQuery), and AJAX communication
  • Written and oral communication skills to include presentation capabilities necessary for interaction with different levels of the company
  • Bachelor's degree in Computer Science, Information Systems, Business or related discipline is required
  • 2+ years of SQL and relational databases experience (Oracle experience a plus)
  • Familiarity with ETL processing, data transformation, data aggregation and warehousing best practices
  • Ability to mine undocumented data sources to extract useful information around business processes and trends
  • Understanding of advanced features of MS Excel and MS Access (macro and VBA experience is a plus)
  • Dashboard user interface design
  • Financial Client Services/Call Center reporting and analysis experience
  • Experience with advanced features of Microsoft SharePoint usage and development

Metrics Analyst Resume Examples & Samples

  • Researches avenues for outsourcing data collection to other entities (e.g., market research firms) when quality would be improved or costs or schedules reduced
  • Serve as primary point of contact for projects that are outsourced, track data collection
  • Conduct preliminary stratification of all samples. Thorough understanding of sample targets and actuals essential
  • Develop census targets for projects using data from US Census or other appropriate agency
  • Develop easy-to-use budget templates that deliver accurate estimates
  • Develop and maintain productivity metrics for staff and outside entities
  • Develop and maintain reports for case audits
  • Proficient in SQL, SAS, Oracle
  • Familiar with HTML5, XML/XSL, Java and other web-based technologies
  • Proficiency with the following: MS Access, MS Excel and Visual Basic
  • Reporting structure knowledge such as Data Cubes and pivot tables
  • Good verbal communication skills
  • Self-motivated, after training can work independently while seeking feedback from supervisors
  • Excels in a changing, ambiguous environment while maintaining data integrity
  • Understands the scientific method and quasi-experimental research designs
  • Familiarity with basic statistics used for metrics and social science research
  • BS in computer science, management information systems, or BBA from a four-year college or university, 3-5 years related experience
  • Analyze existing processes to see how, where, and when appropriate measures should be defined and collected in order to drive improvements
  • Extract data from necessary sources. Use systems along with technical/analytical skills to produce reporting for management
  • Analyze the accuracy of data, trends and reporting measures
  • Participate in cross functional teams related to the introduction of new technologies, reports and analyses
  • Create, document, and maintain work instructions for all present and future metrics
  • Develop adhoc reports as needed
  • Bachelor’s degree (Business, Finance or related field)
  • Solid analytical/problem solving ability
  • Advanced understanding of Excel development and troubleshooting
  • Knowledge of SAS / SQL coding
  • Experience with Oracle 11g preferred
  • Strong written and oral communication, analytical and documentation skills
  • Must have sound planning and organization skills

Noc Metrics Analyst Resume Examples & Samples

  • Draw from existing data sources the NOC is measuring from - MARS (Internal Self Reporting Tool), Remedy (ticketing system), and Logi
  • Generate and maintain a concise set of standard reports that provide insight as to the performance of the organization, as well as conduct ad-hoc reporting and analysis as necessary
  • Applies technology and business requirements to develop reporting solutions using multiple, complex data sources which may include working with and maintaining several data tables and business rules
  • Evaluate findings, using knowledge of workflow and operating practices. Ensures accuracy of data within the reports generated and understands the content of supporting documentation
  • Creates presentations and visual aids to help illustrate data in ways that are appropriate to the audience. Presents information in an easy to understand communication approach including oral presentations and written communications. Develops communication points to support analysis and reports
  • Interfaces with OSS and Business Operations reporting teams
  • Provide insight on data trends and anomalies, making recommendations where appropriate to improve service performance. Uses statistical software and a variety of established statistical methods to gather, analyze, and interpret data to derive useful information
  • Participate in analysis briefings inside and outside the NOC organization, including senior staff
  • Escalate complex or undocumented issues to higher-level technical resources (Engineers)
  • Collaborate with cross-functional teams to resolve internal and external customer issues and may communicate status related to such collaboration. Makes recommendations on solutions and / or technical direction
  • 3-6 years, experience in metrics data gathering, reporting and analysis
  • 1-3 years, experience with an operations center in a Cable MSO or related field
  • 1-3 years, database experience; MySQL and/or Oracle preferred

Production Metrics Analyst Resume Examples & Samples

  • Data Assurance through Reconciliations and month-end Controls
  • Bank-wide Operational Risk Reporting
  • Consistent communications and follow-ups with senior managers, RFDAR and IT teams to collate detailed commentaries on the root causes and potential remediation of issues identified
  • Automation of manual processes and implementation of metrics enhancements with a focus on operational efficiency
  • Respond and tend to adhoc queries or requests from stakeholders
  • Designs, develops and delivers enterprise reporting in support of key corporate initiatives
  • Executes business and/or technical processes in support of business operations
  • Prepares documents such as gap analysis, process maps and models, data flows, implementation plans and end user guides in accordance with standards and methodologies
  • Routinely interacts with users, applies technical/design knowledge and skills to respond to user requests
  • Solves simple incidents, following prescribed procedures
  • Experience working in a financial services organization
  • Five or more years of technical experience preferred
  • Three or more years of development and analysis experience with the following applications: Clarity, SQL Server, MS Access, Oracle, Visual Basic (VBA) & Tableau (or similar BI reporting toolset)
  • Experience developing/writing reports and creating executive level dashboards
  • Experience with full project implementations and defect triage
  • Strong MS Office skills, with an emphasis on Access, Excel, Visio, PowerPoint and Word
  • Experience working with business Project Management Offices (PMOs) preferred
  • Team player with the ability to handle strong personalities at all levels of the company
  • Strong technical skills and business acumen
  • Ability to translate business requirements into solutions that drive business results
  • Ability to work independently or on a team to deliver solutions
  • Ability to influence others

Assistant Production Metrics Analyst Resume Examples & Samples

  • Data Management,
  • Risk and Finance Calculations and Models,
  • Data Assurance through Reconciliations and month-end Controls,
  • Bank-wide Operational Risk Reporting,
  • Ensure the timely delivery, data integrity and completeness of monthly KPI/KRI metrics at a granular business, system and entity level
  • Perform variance analysis and display understanding of the key drivers for material exceptions and negative trends in the metrics
  • The metrics analyst will be a key contributor to the metrics and analytics team who will drive the identification and reporting on operational data
  • MA will build requirements documents, design specifications, prototypes, and perform testing of reports and dashboards as well as generate ad hoc analysis
  • MA will serve as the liaison between software engineers and customers by prioritizing requirements, managing delivery schedules and communicating status with customers
  • MA will serve as customer liaison between customers (requesters of reports) and software engineers, respond to inquiries of the metrics and reporting distribution list in a timely fashion, develop requirements for reports, and work with engineers to develop Level of Effort based on requirements
  • MA will then work with customers to understand the Level of Effort, provide regular status updates to customers, provide tracking of all metrics team report request and development activities, and provide ad-hoc report generation of one-time report request
  • Collects, processes, and analyzes historical data derived from disaggregated sources such as network usage tools, customer databases and ticketing systems
  • Ensures the overall efficiency of reporting across business units; continually reviews quality and ensures data integrity for all presentations
  • Successful candidate will have
  • 4-6 years of experience with metrics gathering, reporting, analysis and statistical process control, in a high-tech or communications environment
  • MA routinely interacts with key personnel (up to and including Executive Management) to meet objectives and goals of improving data and process integrity around operational performance
  • MA will provide Testing and Verification of reports and dash boards, develop test plans and test scenarios, provide validation testing before handing over to customer for final acceptance testing
  • MA will generate and maintain a concise set of standard reports that provide insight as to the performance of the operations organization, as well as conduct ad-hoc reporting and analysis as necessary
  • MA will provide insight on data trends and anomalies and make recommendations where appropriate to improve service performance
  • MA will utilize various statistical software and a variety of established statistical methods to gather, analyze, and interpret data to derive useful information, identify trends and information anomalies
  • Based on such data, MA will propose changes that will provide quantifiable improvements, develop Key Performance Indicators to enable functional management to understand business performance
  • MA will prepare and updates web content for online metrics reports, participate in analysis briefings to various groups including senior staff
  • Bachelor's degree (B. A.) from four-year college or university; or equivalent training, education and experience
  • Remedy experience strongly preferred
  • Excellent analytic and quantitative skills with a high focus on data accuracy

Workforce Metrics Analyst Resume Examples & Samples

  • Execute weekly reporting responsibilities independently
  • Conduct ad hoc queries to extract workforce management data per client requests
  • Manage system archives and data warehouses used throughout data creation and collection process
  • Manage data transfer between workforce management systems by monitoring interface, resolving discrepancies, identifying root causes and implementing process improvements
  • Partner with site operations and technology partners to develop and sustain new applications on a variety of initiatives
  • Continually assess data sources for accuracy and integrity
  • Moderate experience with Relational Databases (SQL)
  • Strong skills with Business Objects reporting
  • Ability to be on call after hours and on weekends
  • Demonstrated strong written and verbal skills
  • Demonstrated strong analytical, problem solving, and decision making skills
  • Demonstrated ability to translate complex problems into simple, understandable solutions
  • Strong skills with Microsoft Office products (Excel, Access, SharePoint, Visio, etc.)
  • Knowledge of Workforce Management business processes, systems, and data sources (LDP, GEMS, CDS, Workbrain, etc)
  • Experience with formal testing of applications (ALM, Jira, etc)
  • Experience with Object Oriented Programming (C#, VB, Java)
  • Extensive experience with Relational Databases (SQL)
  • Analysis of Key Performance Indicators
  • Assisting in gathering, analyzing, maintaining and reporting on operational expenses, budget and forecast data
  • Strong emphasis on Technical Skills (Excel, Access) and overall understanding of financial data analysis is preferred
  • Prepare monthly and annual reports for the Financial Management process
  • Position requires building business relationships within Financial Management leadership

Client Development Group Metrics Analyst Resume Examples & Samples

  • Increase CDG’s efficiency by automating pipelines through technology
  • Work with CDG team refining and developing automated framework to methodically gather and quantify revenue impact focusing on Net Acquired Asses (NAA), Net New Assets (NNA), cross selling opportunities and/or next steps
  • Oversee client/prospect due diligence to include but not limited to
  • The candidate should have strong analytical, research and quantitative skills
  • Given the sensitive, confidential nature of the group’s responsibilities, discretion is absolutely paramount
  • Strong organizational and communication (both verbal & written) skills are a must
  • Advanced proficiency with Excel, PowerPoint and Word required
  • Comfortable working in an extremely fast paced environment
  • Minimum of 2 years of experience in an investment, commercial or private bank industry
  • Experience in understanding the financial needs of high net worth clients, business owners and our financial advisors
  • Manage and extend system archives and data warehouses used throughout data creation and collection process
  • Manage data transfer between workforce management systems by monitoring interfaces, resolving discrepancies, identifying root causes, and implementing process improvements
  • Strong SQL development skills
  • Moderate experience with Relational Database architecture and design (SQL Server)
  • Extensive experience with Relational Database architecture and design (SQL Server)
  • ETL Experience (SSIS, Informatica)
  • Participates in the overall activities of the corporate real estate space metrics area
  • Coordinates reporting activities
  • Manages risk and exposure for the company
  • Able to present materials in an organized efficient manner to management
  • Bachelor’s degree or equivalent experience in Corporate or Commercial Real Estate, or Business related field
  • Minimum of 3-5 years experience in a financial or metrics role,
  • Advanced Excel/Access/PowerPoint skills required
  • Knowledge of business intelligence and reporting tools
  • Results oriented, intelligent, quick-study, detail oriented and an effective communicator
  • Data Management and Controls,
  • Models and Calculations Management,
  • Data Assurance, Reconciliations and Remediation,
  • Operational Risk Reporting,
  • Ensure the timely delivery, data integrity and completeness of monthly KPI/KRI metrics and Management Information reports produced at a granular business, regional and/or entity level
  • Respond and tend to adhoc queries or requests from stakeholders in a timely manner

Gida-metrics Analyst Resume Examples & Samples

  • 3+ years of relevant experience, to include experience in operations functions globally
  • Experience in any analytics functions and CoEs is a significant advantage
  • Knowledge or Risk and Control and experience of using metrics to identify high risk processes or scenarios
  • Proven ability to support teams of a wide variety of disciplines and backgrounds to achieve significant results preferred Expertise building forecasts leveraging forecasting tools such as SPSS and R required. Demonstrated ability to work well with others at all levels of the organization
  • Support key divisional, departmental, and cross-functional reporting and data management efforts ensuring that clear targets, goals and expectations are established, tracked, and communicated
  • Support the development of linkages to ensure alignment and accountability regarding data and reporting within the business community
  • Establish a reporting structure for identifying and prioritizing, appropriately resourcing, and measuring results of both client facing and non-client facing activities for the ICS department

Client Onboarding Metrics Analyst Resume Examples & Samples

  • Work with management and MIS teams to document and develop regularly scheduled and adhoc reporting
  • Assist in decommission of historical tracking systems
  • Coordinate across teams to ensure all requirements are being recorded in the necessary tracking systems so reporting is accurate
  • Serve as a single point of contact for all COB metrics inquires and requests
  • Proactively assess areas for processes improvements and help drive changes
  • Advanced knowledge of Excel, Sharepoint and Powerpoint
  • Expert knowledge in vLookups and Pivot Tables
  • Macro experience is a plus
  • Must possess a strong control mindset with the ability to identify and fix gaps
  • Provide oversight and guidance to team of metrics analysts producing daily metrics across Digital Services
  • Provide validation and quality control of daily metrics
  • Act as liaison between program leadership and the metrics production team
  • Promote and participate in the continuous improvement of structure, processes, tooling to enable the teams to deliver more value
  • Minimum 3 years of hands-on experience as a Business Systems Analyst, Metrics Analyst, or Technical Analyst
  • Experience managing resources
  • Excellent technical skills and experience with Microsoft Excel (Sort, Filter, Pivot Tables, Macros, Charts), PowerPoint, JIRA and Adobe Acrobat Pro
  • Excellent verbal and written skills are critical since this job primarily entails communicating technical information to both technical and non-technical audiences
  • Experience working with project metrics
  • Experience with software development methodologies and practices (SDLC, Agile, Scrum, Waterfall, etc.)

Senior Engineering Metrics Analyst Resume Examples & Samples

  • Partners with team members and business leaders to develop and understand metrics packages
  • Partners with team members to analyze qualitative and quantitative data to determine areas of improvements including gains and in the
  • Consults, as necessary, with internal and external leadership. Leads and provides expertise in cross-functional projects

Gida Senior Metrics Analyst Resume Examples & Samples

  • 7+ years of relevant experience, to include experience in operations functions globally
  • Strong understanding of how to make decisions using numbers
  • Experience working in a matrix global environment

Metrics Analyst With VBA Resume Examples & Samples

  • Work on delivering metrics to SDMC members and senior management. Prepare volume, performance and quality reports
  • Strong written and oral communication skills. Business level English language skills
  • Has proven experience in metrics/reports preparation using Excel and VBA
  • Strong knowledge of VBA programming or/and other programming language
  • Analytical ability to understand produced metrics and data trends. Highlight and summarize issues described by metrics/reports
  • Ability to work in a high volume, pressurized, financial organization
  • Organized and methodical, ability to multi task, with good time keeping skills
  • Ability to communicate with both technical and non-technical personnel and different levels of Management
  • Commitment to the concept of Service Support & Delivery and to delivering work within tight deadlines
  • Able to follow documented processes & procedures and to repeatedly follow instructions consistently
  • Assertive but diplomatic, with a strong desire to see things through to completion and remain focused
  • Ability and aptitude to provide technical guidance, support and training to junior members of the team
  • Ability to take ownership and accountability for activities under their control
  • Ability to carry out new projects, as well as the continuation of already-started by someone else. Then the ability of implementation them in a production environment
  • Capable to utilize data gathering tools and methods to analyze and gather data needed for project requirements
  • Must be organized, able to multitask, communicate clearly in verbal and written format, and conduct themselves as a true professional at all times

Operational Risk, Metrics Analyst Resume Examples & Samples

  • Performing metric data analysis (at global, regional, legal entity level etc.)
  • Interacting with data providers and stakeholders to discuss quality of metric data and relevant data issues
  • Collaborating with Risk Managers and assisting in metrics governance process*LI-SC1
  • 0-3 years of working experience with experience dealing with front office business, operations or risk management
  • Proficiency in Excel, strong VBA skill is a plus

Quality & Metrics Analyst Resume Examples & Samples

  • Publish monthly supplier quality performance summaries for enterprise, commodity, and SBU stakeholders
  • Serve as primary point of contact for MySupplier quality data including monthly data integration, data inquiries, and data reconciliation
  • Provide supplier quality data analysis based on Supplier Development strategies and ad hoc requests
  • Partner with Global Program Manager and Procurement Operations team in support Supplier Scorecard initiative including continued development and adoption of MySupplier tool
  • Support preferred supplier selection threshold maturation through data analysis and continued quality data analytic system improvements
  • Assist Operational Excellence activities through data analytics for Managing for Daily Improvement (MDI) and 9 step problem solving activities
  • Support Excellence through Quality (EtQ) system deployment and capability enhancement
  • Serve as administrator for Supplier Development SharePoint site
  • Preferred 2- 3 years of experience in data analytics role
  • Required advanced knowledge of Microsoft Excel including demonstrated ability to use Excel for creative system design. Working knowledge of Microsoft Access and SharePoint preferred
  • Experience with Oracle Business Intelligence (OBI) and Excellence through Quality (EtQ) a plus
  • Demonstrated strong analytic and problem solving skills with exceptional attention to detail
  • Ability to coach diverse, cross-functional personnel in data processes and systems
  • Excellent interpersonal skills with ability to effectively communicate with diverse stakeholders
  • Ability to work cross-functionally and cross-culturally within a matrix organization
  • Speaks English as a primary/secondary language
  • Ability to travel up to 20% both domestically and internationally
  • Data System and Analytics – Designs and implements data systems and processes in support of enterprise strategies. Utilizes basic and advanced analytical methods in support of data-based decision making
  • Supply Chain Acumen– Understands the key value creation processes within the Procurement function and the role Supplier Development plays. Specifically is a subject matter expert in Supplier Performance Management and its related tools/processes
  • Problem Solving–Understands and can execute problem solving activities including use of 9 Step and 8D methodologies
  • Relationship Management- Works collaboratively with cross-functional stakeholders at all levels
  • Project Management –Identifies resource needs, develops project plan, and drives project execution

Senior Metrics Analyst Resume Examples & Samples

  • Create partner-facing metrics to support CRMs and create complete transparency into GIDA operations
  • Design customer satisfaction surveys and NPS mechanism to get Voice of customer
  • Support Finance team in billing process by providing adequate and meaningful metrics in support of GIDA expenses charged to the customer
  • Keen sense of numbers to most effectively design and use metrics to measure performance of GIDA processes
  • Bachelor's degree or equivalent work experience
  • 2-5 years of relevant metrics analysis experience
  • Strong work ethic; excellent use of discretion and judgment
  • The ability and enthusiasm to develop the process and procedures improvement skill set
  • Experience in the design, preparation and delivery of facilitated workshops, applying a range of tools and techniques

Global ID Administration Senior Metrics Analyst Resume Examples & Samples

  • Do analytics globally to surface root cause and facilitate actions in support of Site Heads and GPOs
  • Support Global Re-engineering Lead and Global Risk and Control Lead to identify efficiency and control opportunities by using metrics smartly
  • Advanced conceptual thinking in complex and/or completely new situations
  • Excellent Excel and PowerPoint skills - advanced skills needed
  • Bachelor's degree or higher desired or the candidate should have proven equivalent work experience
  • Proven track record of effective people management; and defining, documenting and validating process requirements

Gida Metrics Analyst Resume Examples & Samples

  • Conceptualize what metrics best represent effectiveness of GIDA operations and design appropriate visualization to facilitate understanding and trends
  • 10+ years of relevant experience, to include experience in operations functions globally
  • Experience working in shared services environment and/or knowledge of the dynamics of work migration and project management
  • Prior experience of dealing with senior leaders in the company
  • Demonstrates advanced experience in navigating and leveraging project management tools

Functional Performance Metrics Analyst Resume Examples & Samples

  • Bachelors Degree in Information Technology, Statistics, Metrics, Business or equivalent
  • 4 plus years’ experience in metrics, analysis, or maintenance management
  • Successfully managed at least on IT System deployment
  • Knowledge of metrics development principles
  • Knowledge of maintenance management systems, Cityworks preferred

Projects & Metrics Analyst TS SCI W Poly Required Resume Examples & Samples

  • Weekly and Monthly KPI reporting of contractual SLA metrics
  • Develop and maintain individual scorecards for the O&M team to include: ticket volumes, work log entries, SLA times, etc…
  • Develop and maintain Proactive/Predictive KPI report of SLA performance
  • Communicate results with sponsors and key stake holders regularly
  • Collect requirements from sponsors and coordinate associated efforts to ensure delivery
  • Identify deficiencies and through data collection, analysis, and reporting and provide solutions to senior management (continuous improvement through analysis)
  • Develop advanced scorecards and metrics that will allow the O&M team to understand current performance and improve it
  • Associates Degree in Information Technology or Systems Administration
  • ITIL 3.0 Foundations Certification
  • Oracle SQL Datamining Experience
  • SPLUNK (Queries, Reports, Training)

GDM SIS Global Metrics Analyst Resume Examples & Samples

  • Partners across the organization ( Strategy, Performance Management, Product Management, Marketing, Decision Management, Finance, Risk, Compliance, Technology, Operations) to drive tactical execution of strategic data management initiatives
  • Delivers high quality digital analytical insights and recommendations for value generation by ensuring appropriate capture of data sources, creating tools and metrics to share across the enterprise, leading customer segmentation efforts, etc
  • Build relationships proactively with key stakeholders from multiple work areas. Work through influence to build consensus among various stakeholders with differing perspectives
  • Design and Development - MIS and Business reporting (BAU and Adhoc), business analysis, other data requirements (Code, Test and Execute) and assist with simple analytics requirements (this is not a modeling / complex analytics role)
  • Working experience in Visualization tools like Qlikview, Business Objects experience preferred
  • Produces and creates regular reporting, metrics, and analysis for the CW program
  • Provides insights and analysis on results and trends within the CW program
  • Work with CW program leadership to identify data & reporting gaps
  • Partner with CW program leadership to prioritize department needs
  • BA/BS Degree in either Communications, Business Administration, Information Technology or Human Resources
  • 1-3+ years' experience required with the following
  • Microsoft Office Suite Experience, Data Management, Reporting & Analysis, Data mining, Project Management, Data Analysis, Database Management, PeopleSoft sPro
  • Effective Time Management, Root Cause Analysis, Relationship Building, Project Management, Communication with all levels of management
  • Strong trouble-shooting and problem solving skills are required
  • Must be able to work with small groups or teams to obtain best solutions
  • Understanding of Vendor Management Systems and technologies, preferably PeopleSoft sPro
  • Familiarity with Managed Service Provider services and CW fulfillment
  • Strong understanding of Enterprise Resource Planning systems
  • Familiarity with data visualization tools
  • Ability to work with data set and arrange for presentations
  • Strong Microsoft Excel, Microsoft Access and data manipulation skills
  • 1-3+ years’ experience required with the following

Operatonal Metrics & Analyst Resume Examples & Samples

  • Degree in Engineering, Statistics or related field preferred but not required
  • Experience managing and analyzing KPI's for a technical organization
  • High level of comfort working with monitoring and metrics infrastructure
  • Self-starter who is able to build consensus around goals beneficial to the organization
  • Proven ability working within technical architecture and related end-to-end data flow
  • General level of understanding of internet protocols
  • In depth experience utilizing Excel, Tableau or other tools to effectively present graphs, dashboards and reports
  • Familiarity with processing data via scripting languages (such as Python or other tools)
  • Experience performing a similar role in a Development or Technical Operations organization is required
  • Experience with Hadoop and Hive are preferred

Business & Metrics Analyst Resume Examples & Samples

  • Act as the business lead on projects to maintain current and create new functionality in our enterprise wide applications (Maximo, EBS, PowerPlant, CC&B, G4, GIS)
  • Work with ITS to assist in the daily system administration and updating of the Maximo application
  • Develop and maintain consistent operational and productivity metrics using our enterprise wide applications that support our strategic goals
  • Develop and maintain user access to EAM data by leading the efforts to build and maintain Start Centers, dashboards, and system queries
  • Develop and maintain reporting and dashboards for Executive and Distribution Operations leadership
  • Provide operational and financial analysis to Distribution Operations leadership for the purpose of decision making
  • Create models and business cases for major projects with Distribution Operations (i.e. rate cases, labor agreements, new work practices, etc.)
  • Provide training and change management of new metrics, reports, and enhancements to enterprise wide applications
  • Work with the business to evaluate benchmark performance both internal to Distribution Operations as well as externally against other corporations outside Spire for the purpose of developing best practices
  • Bachelor’s degree in finance, engineering, information technology or related areas of study. May consider candidates with extensive applicable experience in lieu of a degree
  • 5+ years of experience in analytics and/or performance reporting
  • Experience in Distribution Operations practices preferred
  • Previous experience working with our enterprise wide applications strongly preferred

SLA & Metrics Analyst Resume Examples & Samples

  • You will assist the SLA and Metrics Management Lead with the management of SLAs, SLA service credits, and metrics
  • Provide assistance to failure analysis and corrective action issues, help ensure compliance with architectural guidelines and technical specifications
  • Provide assistance in the overall management for the SLAs, SLA service credits, metrics, and ensure all enterprise IT services are accomplished according to SLAs
  • Ensure service specification compliance
  • Assist in development, management, and administering service management best practices
  • You will also be required to communicate with other program personnel, government management, and senior executives
  • Support the development of service delivery SLAs and policies and procedures for successful ITSM/ITIL and ServiceNow implementation
  • Takes ownership and ensures proactive closure for problem reports that fall within or appear to fall within area of responsibility; works closely with internal customers to quickly and successfully closeout problem reports
  • ITIL Practitioner Certification
  • CompTIA Security + Certification

Metrics Analyst Senior Resume Examples & Samples

  • Requires BA/BS degree in business or math related field and 3-5 years of data collection and analysis experience, or any combination of education and experience, which would provide an equivalent background
  • Incumbent should also have an understanding of metrics and statistical calculations and presentation and analytical skills; knowledge of OLAP reporting tools required
  • Requires knowledge of or training in process improvement and process control competencies, such as Lean, Six Sigma Green Belt or ITIL

Diversity & Inclusion Metrics Analyst Resume Examples & Samples

  • 3) Serve as point person in coordinating and managing key data resources in support of efforts to advance workforce (faculty, staff) and learner (students, residents) diversity initiatives
  • 4) Recommend and administer protocols for the measurement of diversity and inclusion goals
  • 5) Develop/implement valid and reliable instruments that assess impact of diversity efforts and initiatives
  • 6) Use established survey research techniques to administer survey instruments that assess perceptions of inclusion and evaluate programmatic impact
  • 7) Use qualitative assessment techniques such as focus groups and interviews
  • 8) Complete statistical analyses, manage data pertaining to diversity and inclusion outcomes and goals, and disseminate findings to internal and external constituencies
  • 9) Collaborate as requested with other appropriate offices engaged in assessment research
  • 10) Analyze, summarize, and disseminate relevant information per the request of the Chief Diversity Officer
  • Demonstrated expertise in establishing qualitative and quantitative metrics that drive accountability and conducting impact analysis
  • Experience researching, analyzing and summarizing data and translating into compelling presentations, reports and influence strategies
  • Demonstrated commitment to and understanding of diversity, equity and inclusion and/or organizational development/culture change initiatives within a complex decentralized organization, preferably in the context of academic medicine
  • A track record of breaking down silos and building bridges and credibility with a diverse set of constituents
  • Strong relationship building and communications skills; enthusiasm for working with and through others to achieve outcomes; a collaborator who promotes information sharing
  • Team oriented; ability to make appropriate connections and build synergies; open minded, flexible and multi dimensional approach to problem solving
  • Ability to understand and enable diverse viewpoints and approaches
  • Passionate, authentic and solutions based approach to diversity and inclusion
  • Must be able to assume responsibility and work independently without direct supervision
  • Demonstrated organizational time management and follow through skills; Ability to manage competing priorities effectively and accurately in a fast paced environment
  • Ability to work with all levels of individuals across the institution
  • Experience in both traditional and non-traditional approaches to utilizing metrics and analytics to measure impact/desired outcomes
  • Desire to dig into the data available to improve existing analyses
  • Ability to identify opportunities to improve performance of existing systems and processes
  • Demonstrated track record in evaluating diversity and inclusion initiatives and programs for faculty, students and staff
  • Awareness of and sensitivity to the social, cultural, and educational needs of a diverse academic medical environment
  • Research focus in a related field of diversity and inclusion measurement would be valued
  • Coordinates the metric definition of business, user and operational requirements for one or more portal products or features
  • Plays an active role in defining, mapping and documenting metrics requirements by working closely with product and service partners, IT, etc., to ensure tagging specifications are in alignment with reporting needs
  • Analyzes moderately complex data and identifies associated relationships, making recommendations/decisions on what metrics to track, how to measure, and the method in which data is tracked, stored and reported
  • Under minimal supervision, tracks, analyzes and reports financial and operational metrics information across Digital Servicing websites and various LOBs
  • Compiles and analyzes online, operational and transactional data and creates high level ad hoc reports of online, operational financial and performance results, including trend analysis, status of major initiatives, escalating issues, and potential solutions
  • Provides updates to business leadership regarding project status and the application and implementation of new or revised procedures, processes, and initiatives
  • 5-8 years’ experience in financial and/or operational roles
  • Intermediate to advanced skills in MS Excel/PowerPoint, including pivot tables, look-up statements, macro creation, and experience manipulating large amounts of data
  • Strong business analytical abilities and organizational skills
  • Ability to build partnerships and lead/work collaboratively with others
  • Ability to perform responsibilities in a demanding and fast paced environment
  • In order to post for this position, you need the proper work authorization to work in the country where the position is located and not require relocation assistance
  • Bachelor's degree (4 year BA/BS or equivalent) with a major in business, finance or closely related field)
  • Understanding of industry standard web tagging / tracking software such as Webtrends, Google Analytics, Ensighten
  • Skills with Tableau, QuickView or similar

Metrics Analyst, Quality Resume Examples & Samples

  • 3+ years’ experience with business analysis, metrics gathering, and managing use cases and functional / technical requirements creation
  • 3+ years’ experience in cross-functional project management with delivery accountability
  • 3+ years’ experience interacting with all levels of management and stakeholders; must be able to articulate technical concepts and solutions to both a deeply technical and non-technical audience

Senior Performance Metrics Analyst Resume Examples & Samples

  • Conduct analysis of incoming data from numerous agencies to include checking inputs for completeness and conducting instant trend analysis for senior management review
  • Take individual tasks through the entire internal life cycle of collection, compilation, and reports with little to no supervision
  • Coordinate with outside agencies to ensure submitted data reflects an accurate depiction of performance while making recommendations for process improvement for current and future metrics collection systems
  • Serve as a subject matter expert to new personnel from outside agencies on the methodologies of completing numerous metrics forms
  • Assist in the creation of: definitions; development of business processes; and performance metrics collection forms related to personnel security topics
  • Interface in all areas of projects to include multiple customers of reports for data requests
  • Receive assignments in the form of objectives and establishes goals to meet outlined objectives. Assignments include compiling multiple standard spreadsheets from various government agencies into templates while producing reports / briefing material for presentation to senior managers and agencies
  • Work is reviewed by Business Process Analyst and Government Managers to measure meeting objectives and schedules
  • 10 years of work experience related to the technical requirements described above and in the designated area of responsibility associated with the position
  • Ability to use information technology to produce reports and briefings including spreadsheets
  • Bachelor's degree in related field or comparable years of experience. Experience with process improvement, documentation and/or quality management concepts preferred
  • Act as the business lead on projects to maintain and create new functionality in our enterprise wide applications (Maximo, EBS, PowerPlant, CC&B, G4, GIS)
  • Develop and maintain consistent operational and productivity metrics using our enterprise wide applications to support our strategic goals
  • Work with the business to evaluate benchmark performance, both internal to Distribution Operations as well as externally, against other corporations outside of Spire for the purpose of developing best practices
  • Deliver accurate, actionable information that provides business insight and supports daily business and regulatory activities
  • Provide rapid development services for critical reporting integrating metrics related to Compliance, Finance, Brokerage, Branch Management, Training, Testing, Policy & Procedures, Audit and Compliance Maps and supporting documents
  • Assist with the definition of measures that will be used for oversight by Broker Dealer TC Services for+ business opportunity and risk identification
  • Perform ad-hoc reporting, analysis, and presentations in support of tactical and strategic initiatives
  • Obtaining monthly input from business data owners to update BD COO Scorecard (via meeting touch points or emails)
  • Validate data for accuracy
  • Updating the scorecard monthly with new data as it becomes available on the monthly cycle
  • Archiving source feeder data files each month on Share Point
  • Analyze data for outliers, trending, and for any results that need highlighting
  • Following up on any clarifying questions relative to scorecard data
  • Coordinating review meetings with BD COO and any key metrics source data owners
  • Advanced Power Point Skills
  • Ability to work well in a fast-paced, high pressure environment
  • Knowledge of financial services products and sales processes
  • Detail-oriented and an interest in understanding business trends in the areas requiring regulatory oversight metrics
  • Excellent communication and meeting facilitation skills
  • Some project management abilities would be a plus in this position
  • Database development and data mining skills a plus

Gtam Metrics Analyst Resume Examples & Samples

  • Support the daily operations of the metrics team and fulfill new requests for operational metrics
  • Produce and distribute reports to a set schedule
  • Produce a daily, weekly and monthly report creation distribution log
  • Run pre-reports and produce data files that support our month metrics processes
  • 1+ months experience navigating a computer and computer software programs (MS Office suite)
  • High level of organizational skills and attention to detail
  • Ability to manage assigned tasks working to meet agreed schedules
  • Ability to follow multiple step instructions
  • Ability to follow up with work partners to resolve open questions
  • Developing business case for technology projects
  • Defining new business processes
  • Identifying customer requirements
  • Developing testing and quality assurance tools
  • Maintaining database tables and charts used to product department metrics
  • Developing website content
  • BA or BS or equivalent experience is required
  • Prior experience with legacy systems including: SMAARTS, TSS SCEPTRE, DECS, SAP and DWMS highly desired
  • Project Management certification preferred
  • Strong interpersonal skills including mentoring, coaching, collaborating, and team building
  • Strong analytical, planning and organizational skills with an ability to manage competing demands
  • Excellent oral and written communications skills and experience interacting with both business and IT individuals at all levels including the executive level
  • Knowledge of software applications such as Excel, Word, PowerPoint and FrontPage is preferred
  • May require travel
  • Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
  • Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
  • Maintains project plans and may assist as a project team member on phases of projects
  • Tracks revenue factors for an operations organization
  • Provide tracking of existing equipment and space
  • Performs other related duties as required or assigned
  • 1-2 yrs related work experience
  • Masters of Science in Business, Finance,Economics, Engineering orrelated discipline or equivalent work experience
  • Experience in Security or similar kind of operations
  • Ability to choose from differentanalytical methods, approaches and tactics to meet business analysis requirements in an efficient manner
  • Ability to run what-if modeling analysis and understand how different factors affect business outcomes
  • Qualitative and quantitative analyticalskills
  • Adaptable to changing business conditions and ambiguity
  • Ability to present data and findings to an audience
  • Ability to effectively manage multiple assignments with demanding time constraints
  • Proficiency with MS Project preferred
  • Compiles data for seenior team anddevelops Executive presentations
  • Manages the corporate security Correcrtive Action Program (CAP)
  • Metrics develoment, trackign, analysis
  • Communicates (oral and written) with peers inside and outside of the department, providing information orexchanging data
  • Prepares compilation of documents, charts, reports, presentations, and other materials based on research and business needs
  • Extracts, collects and formats data to populate reports, files or databases
  • Performs analysis onmoderately complex data models selecting from various reports and data options and presents recommendations
  • Assists in the development andexecution of business regulatory rate cases, such as General Rate Case (GRC), Transmission Operations Rate Case (TO), Gas Transmission and Storage Rate Case (GT&S), and Risk Assessment Mitigation Phase (RAMP)

Digital Metrics Analyst Resume Examples & Samples

  • Oversight of content metrics analysis and strategy
  • Manage complex data and analyze ongoing trends
  • Partner and collaborate with local markets on standardization of content metrics reporting and development of analytic strategies
  • Identify opportunities and best practices for content execution based on metrics
  • Provide strategic recommendations to content leaders based on data analysis
  • Track and report on data for long-term content initiatives such as the 2020 A Parameter Topics
  • Conduct queries and generate reports in Site Catalyst, Google Analytics and ASAP for analysis and modeling
  • Create dashboards and automated reports in Site Catalyst and Google Analytics on routine metrics such as pages/visit, duration of visit and repeat visits
  • Provide support with regular “deep-dive” analyses of products and initiatives
  • Support post-project analysis on small- and large-scale projects
  • Work closely with other web analytics experts across the company to maintain standard metrics definitions, collaborate and achieve efficiencies
  • Assist with any content and brand marketing research projects including internal studies, CMG research studies and outside research vendors

Games Metrics Analyst Resume Examples & Samples

  • Produce and distribute scheduled Business Intelligence reports
  • Maintain and automate reports
  • Carry out data verification, quality management, and improvement
  • Diagnose data issues / Perform root cause analysis
  • Develop and improve analysis and dashboards based on evolving needs
  • Research new methods and suggest improvements to existing methodologies
  • Communicate with other teams effectively
  • Present ad hoc reports to internal clients and senior management
  • Determine the impact of business events, translating data into meaningful information and recommendations
  • Synthesize large amounts of data into actionable insights
  • Advanced SQL querying and data mining (SQL Server, Hive, etc.)
  • Advanced Excel (Pivot Table, VBA and scripted external data connection knowledge or stronger)
  • 2-4 Years of related experience, preferably in an analytical role
  • Business Intelligence visualization software (Tableau, Microstrategy, etc.)
  • Demonstrated ability to use data to influence decision making
  • Technically savvy, curious and a self-starter
  • Ability to communicate effectively with both technical and business interests simultaneously
  • Bachelor degree in a technical or quantitative discipline (Mathematics, Economics, Statistics, Computer Science, Engineering); Master’s preferred

Enterprise Metrics Analyst Resume Examples & Samples

  • Work with diverse groups of stakeholders to define and create performance benchmarks
  • Validate data requirements and be able to handle huge volume of data drawn from heterogeneous sources / repositories
  • Carry out data extraction, manipulation and independent analysis on data quality and sufficiency
  • Leverage a variety of tools such as Qlikview, SAS, SQL, Tableau, Hadoop, Excel etc. and open source tools to develop scorecard, dashboards and reports on IT-related processes
  • Automate data acquisition, transformation, validation and reporting where possible
  • Support tracking on performance outcome on IT delivery and services
  • See through the data and analyze it to derive conclusions and insights. Identify, analyze and interpret trends or patterns in complex data sets into user friendly format
  • Interact professionally with a diverse people such as management, executives and SMEs
  • Define and continuously improve the metrics framework on IT delivery and services
  • Be able to provide technical support and basic explanations of reports to users
  • Own report documentation
  • Ensure daily, weekly, and monthly reports are provided accurately and on time
  • Optimize the preparation of reports through use of macros, databases, and other tools
  • Pro-actively monitor inventory for spikes and bottlenecks
  • Identify opportunities for process improvement in the workflows
  • Perform root cause analysis on items completed outside service standards
  • Ensure items are manually moved through known "gaps" in the workflow
  • Develop and maintain strong understanding of data available through Customer One
  • Other tasks and responsibilities may also be assigned to meet current business needs
  • Minimum Bachelor’s degree
  • Work well in independent or team basis as situation dictates
  • Ability to effectively work with associates at all levels
  • Estimates tasks and strives to complete on time; escalates appropriately
  • Structured problem solving and analytical skills
  • General knowledge of the business' application systems and administration processes
  • Exposure to analytical and testing methodologies
  • MS Excel Intermediate or VBA
  • Life Insurancea
  • Degree educated with experience in a business support role
  • Knowledge of data analysis reporting tools and methodologies
  • Prior experience with data modeling and warehousing
  • Experience building and testing statistical and predictive models
  • Experience developing complex SQL queries
  • Experience creating and maintaining easy to use reports, scorecards and dashboards
  • Experience documenting requirements, creating training materials and working directly with end users
  • MS SQL, and its related products SSRS, SSAS, SSIS
  • T-SQL Query development including Queries, Stored Procedures, Views and Functions
  • MS Excel, advanced user
  • MiniTab, or similar Statistical Analysis Software package
  • Business Intelligence Tools, such as Tableau or similar, also beneficial

Related Job Titles

resume with kpi sample

171+ Achievements to List On Your Resume [In 2024]

Background Image

Listing achievements is what sets the top candidates apart from the crowd.

See, most job-seekers only talk about their previous responsibilities and day-to-day tasks on their resume.

But that’s not enough to make you stand out.

The hiring manager knows exactly what responsibilities your profession includes. After all, they’re the ones who wrote the job description!

So if you want to get ahead of the competition, you should talk about your professional achievements instead.

Your achievements speak volumes about your skills and potential, and they can make your resume stand out.

This guide will cover:

  • How to List Achievements on Your Resume (and Get the Job!)
  • Where to Mention Your Achievements
  • 171+ Achievements You Can Use (covering 55+ professions!)

Let’s get started!

Achievements on Your Resume

So, why are achievements so important on your resume?

Just compare these two examples:

  • Contributed to the number of sales. 
  • Hit and exceeded department KPIs by 20% for 5 months in a row.

See the difference?

The first example doesn’t say much about the candidate at all. If you worked in sales , it’s already pretty obvious you did sales, and it doesn’t specify how you contributed. You could have barely met your KPIs or outperformed the whole department, and the hiring manager will never know.

But the second example shows exactly what you bring to the table. Saying you managed to hit KPIs is good, and exceeding them is even greater. By also adding the short timeframe, the hiring manager can see you’re a top performer and might prefer you as a candidate.

Where Do I List My Achievements?

Ideally, your achievements should be mentioned in several sections across your resume.

List them in these sections:

  • Resume summary
  • Work experience
  • Optional sections

Listing accomplishments in your work experience section is the most common way to go.

Just add them in separate bullet points, the same way you would list your responsibilities. 

Here’s an example:

achievements listed on resume

The next place we recommend including achievements is your resume summary .

This summary of your career sits at the top of your resume, right next to your contact information and job title . Here’s an example:

achievements listed in the resume summary

This section is an introduction to the rest of your resume, and it’s the first thing the hiring manager is going to read, so you want to make sure it grabs their attention.

The average resume summary goes like this:

  • Experienced project manager with 5+ years of work experience seeking a position at Company X. Previous experience includes working at Company Y, developing software for clients such as Client A and Client B.

This summary example is, at best, okay . All it says is that you’ve worked as a project manager across two companies within the past five years.

Newsflash: So have all the other candidates.

There’s nothing in that resume summary that makes you stand out.

But here’s what happens if you add an achievement or two:

  • Experienced project manager with 5+ years of work experience seeking a position at Company X. Managed cross-department teams of 15+ people. Successfully spearheaded the development of several software projects, including Project A and Project B.

Other sections on your resume where your achievements can make an appearance include:

  • Your volunteer experience, 
  • Your projects, 
  • Your extracurricular activities

How to List Achievements (the Right Way)

Just like with everything else, there’s a right and wrong way to list achievements.

See, the more details you add to them, the more you’ll stand out.

Let’s compare these two examples:

  • Improved product sales by 12%, which led to a 20% increase in annual revenue.
  • Significantly improved sales.

In the first example, “significantly” doesn’t say much. You could’ve improved sales by selling one extra product, or you could have lifted company revenue by 10%.

The hiring manager has no way of knowing what the impact of your work was! This is why backing up your achievements with data is important.

Whenever possible, each of your achievements should include:

#1. Timeframe

The timeframe of your achievement provides the hiring manager with context. Achieving something over a weekend is more significant than achieving the same thing over several months.

Adding a timeframe can also highlight your time management skills and ability to prioritize tasks, as well as set benchmarks for future performance.

Ask yourself these questions to figure out the timeframe of your achievements:

  • (E.g.: Resolved a major client's technical issue in under 12 hours, exceeding the 48-hour expectation.)
  • (E.g.: Increased customer satisfaction rate within three months of employment at Company X.)
  • (E.g.: Talked to 50+ customers daily.)

Adding the scale of your achievements demonstrates the impact and reach of your work.

You can measure the scale of your success through different factors, like the number of people affected or the financial impact. This data backs up your credibility and helps future employers see the value and expertise you can bring to their company.

Here are some questions to measure the scale of your achievements with:

  • (E.g.: Managed a team of six to create award-winning ad campaigns for Company X.)
  • (E.g. Successfully carried out X marketing campaign, going under the designated budget of Y USD.)
  • (E.g.: Managed campaigns of 5+ SaaS clients in the fin-tech industry.)

#3. Results

Of course, the results of your achievements show the effectiveness of your efforts.

Specific results, like percentage increases in sales or customer satisfaction ratings, give the hiring manager tangible evidence of your skills and success and make you a more appealing candidate. (E.g.: “Delivered a 1.8x ROI on a total ad spend of $22,000”.)

By backing up your achievements with clear outcomes, you’re giving potential employers an idea of how you can contribute to their team. This approach makes your resume stand out by showcasing what you've done, how well you've done it, and the positive impact you've made.

What If I Don’t Have the Data?

This is one of the most common questions among job-seekers.

Unless you were actively keeping track of your results at your job, you probably don’t know much about the impact your work had or what your greatest accomplishment was.

The solution here is pretty straightforward: just reach out to your previous employer and ask for the data. They should be more than happy to send it over!

Moving forward, though, we’d recommend keeping track of your results and achievements in your next job. This also makes it easier to answer interview questions down the line.

You’ll thank us for it later!

What if My Job Isn’t Achievement-Oriented?

If your previous roles weren't achievement-oriented, you might have trouble listing accomplishments.

What you can do instead is focus on the times when you contributed to the workplace.

Think about instances where you helped your team, improved a process, or were recognized for your work. Take the opportunity to show off your soft skills , like problem-solving and teamwork .

The same approach can be applied to your personal projects or volunteer work . Just highlight relevant skills that helped you succeed instead of giving a generic description of what you did.

Achievements can be about growth and impact, not just numbers. So long as you align your past experiences with the job you want, you can show the hiring manager how you can be a valuable addition to their team.

best resume templates - novoresume

How to List Achievements as a Student

If you’re a student or a recent graduate , you probably don’t have that much work experience, so you can’t exactly list a lot of achievements on your resume.

But what you can do is list your achievements in several other sections, such as:

  • (E.g.: “Maintained a 3.8 GPA while working and studying full-time.”)
  • (E.g.: “Created a marketing strategy for Company X as part of my Marketing 101 course and was rewarded at the top of the class.”)
  • (E.g.: “Taught elementary mathematics as a volunteer at Saint Jude’s orphanage and improved student performance by 60% over one semester.”)

Writing a resume for your first job? Check out our detailed article for tailored advice!

171+ Achievements You Can Steal (For Every Profession)

Need some inspiration? We’ve got you covered.

Here are 171 achievements across different professions that you can use:

Sales and Customer Service Achievement Examples

#1. sales associate achievements.

  • Cold-called 20+ potential clients daily, with a closing rate of 10% to 20%.
  • Hit and exceeded sales KPIs by 30% for October, November, and December in 2023.
  • Sent 200+ cold emails daily, managing to set up calls with 10% of the recipients.

For more examples, check out our sales associate resume example and full guide.

#2. Customer Service Representative Achievements

  • Maintained a customer satisfaction rate of 95% for the entire duration of employment.
  • Solved 40 - 50 tickets daily.
  • Carried out retention calls with unsatisfied customers, convincing 20% of them to keep using the software.

For more examples, check out our customer service resume example and full guide.

#3. Cashier Achievements

  • Trained and supervised five other cashiers over two years at Company X.
  • Received ‘Employee of the Month’ award for consistently providing excellent service in June, August, and December.
  • Achieved highest up-sell rates in 2022 (1.9%) and 2023 (2.6%).

For more examples, check out our cashier resume example and full guide.

#4. Retail Manager Achievements

  • Boosted store sales by 15% over six months through strategic merchandising and upselling techniques.
  • Led a team of 10 sales associates to achieve the highest regional sales record for two consecutive quarters.
  • Designed and implemented a customer loyalty program that increased repeat customer visits by 25%.

For more examples, check out our retail manager resume example and full guide.

#5. Barista Achievements

  • Developed a new coffee blend that became the store's top-selling product within three months of introduction.
  • Trained and supervised a team of four new baristas, improving overall team efficiency and service quality.
  • Implemented a streamlined order processing system that reduced average customer wait time by 30%.

For more examples, check out our barista resume example and full guide.

#6. Server and Waiter Achievements

  • Successfully upsold menu items, contributing to a 10% increase in average bill value over six months.
  • Efficiently managed high-volume shifts, serving up to 50 tables per night with consistent positive feedback.
  • Maintained a 98% customer satisfaction rating over a year, based on direct feedback and online reviews.

For more examples, check out our server resume example and a full guide to writing a waiter resume .

#7. Receptionist Achievements

  • Coordinated over 200 appointments weekly, maintaining a 99% accuracy rate in scheduling and client communications.
  • Managed a multi-line phone system, handling over 100 calls daily with exceptional service quality.
  • Recognized for perfect attendance and punctuality for two consecutive years, ensuring consistent front desk coverage.

For more examples, check out our receptionist resume example and full guide.

#8. Food and Beverage Management Achievements

  • Increased bar revenue by 20% by redesigning the cocktail menu and adding several new options.
  • Reduced food waste by 40% by implementing an efficient inventory management system and staff training programs.
  • Worked with an external marketing agency to run ads for the venue, resulting in a 25% increase in annual revenue.

For more examples, check out our bar manager resume example and full guide.

Administrative and HR Achievement Examples

#9. recruiter achievements.

  • Filled 100% of open positions within the targeted timeline over 12 months, enhancing organizational efficiency.
  • Reduced the average time-to-hire by 20 days through streamlining the recruitment process.
  • Managed data integrity within the applicant tracking system, ensuring timely entry and visibility of recruitment activity within ATS/CRM technologies.

For more examples, check out our recruiter resume example and full guide.

#10. Human Resources Specialist Achievements

  • Led a company-wide employee engagement program that resulted in a 30% increase in employee satisfaction scores.
  • Negotiated with benefits providers to enhance employee packages, achieving a 10% cost reduction while improving benefits.
  • Developed and facilitated a leadership training program, contributing to a 25% improvement in management effectiveness.

For more examples, check out our human resources resume example and full guide.

#11. Office Manager Achievements

  • Reached out to and made deals with new office supply providers, cutting annual supply costs by 20%.
  • Coordinated the setup of a remote working infrastructure, maintaining productivity during a transition to remote work.
  • Implemented a new document management system that improved filing efficiency by 35%.

For more examples, check out our office manager resume example and full guide.

#12. Administrative Assistant Achievements

  • Managed scheduling and logistics for a series of successful board meetings and company events.
  • Streamlined travel arrangements and accommodations for executives, enhancing travel efficiency and comfort.
  • Communicated with 20+ company partners and clients daily, and assisted in onboarding 14 employees during time at Company X.

For more examples, check out our administrative assistant resume example and full guide.

#13. Data Entry Achievements

  • Increased data processing speed by 30% through the implementation of keyboard shortcuts and efficiency software.
  • Identified and corrected a critical systematic error in the data entry, preventing potential data loss.
  • Completed a large-scale data migration project two weeks ahead of the scheduled deadline.

For more examples, check out our data entry resume example and full guide.

Finance Achievement Examples

#14. accountant achievements.

  • Managed an annual budget of $400,000 for seven years.
  • Identified tax savings opportunities that resulted in a 15% reduction in overall tax liabilities for the year.
  • Worked with a team of three accountants, creating financial reports for all company activities across all departments.

For more examples, check out our accountant resume example and full guide.

#15. Financial Analyst Achievements

  • Developed a financial model that predicted market trends with 90% accuracy, contributing to a 15% increase in investment returns.
  • Streamlined reporting processes, reducing the time spent on monthly financial reports by 30%.
  • Conducted a comprehensive risk analysis that led to a portfolio adjustment, safeguarding against a market downturn.

For more examples, check out our financial analyst resume example and full guide.

#16. Bank Teller Achievements

  • Recognized for outstanding customer service, receiving a 95% positive rating in customer feedback surveys.
  • Implemented a new cash handling procedure that reduced end-of-day balancing errors by 40%.
  • Helped onboard three new bank tellers, bringing them up to speed with the bank’s rules and policies.

For more examples, check out our bank teller resume example and full guide.

#17. Banker Achievements

  • Managed a loan portfolio of $10 million, maintaining a default rate of less than 1%.
  • Developed and maintained relationships with 50+ high-value clients, leading to a 25% increase in client assets managed.
  • Successfully negotiated and closed 15 high-value commercial loans, contributing significantly to branch revenue.

For more examples, check out our banker resume example and full guide.

Business Achievement Examples

#18. branch manager achievements.

  • Achieved the highest employee retention rate across the region through effective management and staff development programs.
  • Participated in community affairs to increase branch visibility and create new and enhanced existing business opportunities, increasing annual revenue by 20%.
  • Provided a superior level of customer relations and promoted the sales and service culture through coaching, guidance, and staff motivation.

#19. Data Analyst Achievements

  • Conducted a data-driven market analysis that informed the development of two new successful product lines.
  • Played a pivotal role in a data migration project, ensuring a smooth transition with no data loss.
  • Developed a predictive model that reduced forecasting errors by 25%, significantly improving business planning.

For more examples, check out our data analyst resume example and full guide.

#20. Business Development Manager Achievements

  • Established new key partnerships with Company X and Company Y, resulting in a 20% increase in annual revenue.
  • Secured ten new client accounts within a year, exceeding the target by 25%.
  • Started a partnership program, kick-starting work with four implementation partners in Europe.

For more examples, check out our business development manager resume example and full guide.

#21. Project Manager Achievements

  • Led the digital transformation project, adopting software to help with marketing, accounting, and HR duties at Company X.
  • Successfully completed six projects from start to finish, generating a total of $600,000 in revenue over the past five years.
  • Functioned as a single point of contact for 15+ clients, answering all their requests and questions on time.

For more examples, check out our project manager resume example and full guide.

Marketing and Advertising Achievement Examples

#22. marketing executive achievements.

  • Led the successful launch of a new product line, resulting in the acquisition of over 500 new customers in the first quarter.
  • Developed a digital marketing strategy that resulted in a 40% increase in online engagement.
  • Oversaw a team of 20 marketing professionals, fostering a collaborative environment that boosted team productivity.

For more examples, check out our marketing executive resume example and full guide.

#23. Marketing Manager Achievements

  • Revamped Company X’s social media accounts, improving user engagement by over 60% on Facebook, Twitter, and LinkedIn.
  • Expanded the marketing team from 5 to 15 members, enhancing the department's capabilities and output.
  • Led Facebook ad lead generation campaigns, driving 20+ leads for the sales team monthly, at a $2.7 CPC and $9 CPA.

For more examples, check out our marketing manager resume example and full guide.

#24. Media Buying Specialist Achievements

  • Negotiated with media vendors to secure prime advertising slots within a monthly ad budget of $20,000.
  • Maintained an ad spend ROI of 1.8 for Company X’s ad campaigns over the past three months.
  • Reduced Company X’s Search Ads average CPC while maintaining the same conversion rate, saving $2k in monthly ad spend.

#25. SEO Specialist Achievements

  • Fully managed Company X’s SEO and conducted comprehensive keyword research for over 500 terms, optimizing content for diverse audience segments.
  • Increased Company X’s monthly organic traffic from 0 to 200,000 within two years.
  • Led a team of four freelance writers, creating and publishing 10+ SEO content pieces every month with around 70% currently ranking on page 1 of Google.

IT and Software Development Achievement Examples

#26. it specialist achievements.

  • Successfully managed the IT setup for a new office location, ensuring seamless network and system integration for 100+ users.
  • Led the upgrade of an enterprise-level software system, improving system efficiency and user satisfaction.
  • Consulted in the redesign of a company’s website, resulting in a 25% increase in traffic.

For more examples, check out our IT resume example and full guide.

#27. Software Engineer Achievements

  • Led and managed a team of six in developing new financial management software and delivered the product two weeks ahead of schedule
  • Developed a new application feature that increased user engagement by 30%.
  • Created, maintained, and monitored the entire cloud infrastructure of Company X, while working on 20+ microservices for 5 clients.

For more examples, check out our software engineer resume example and full guide.

#28. Cyber Security Achievements

  • Designed and enforced a new security protocol, reducing system vulnerabilities by 50%.
  • Conducted regular security audits, identifying and mitigating risks effectively.
  • Played a key role in responding to and resolving a major security breach, minimizing data loss and downtime.

#29. Web Developer Achievements

  • Built a responsive e-commerce website that increased the client's sales conversion rate by 20%.
  • Revamped a major website, improving load time by 60% and enhancing user experience.
  • Integrated advanced features into a web platform, such as a custom CMS and interactive user interfaces.

For more examples, check out our web developer resume example and full guide.

#30. Computer Scientist Achievements

  • Published a research paper on machine learning algorithms in a renowned tech journal.
  • Developed an innovative algorithm that improved data processing speeds by 25%.
  • Created an educational program that introduced computer science fundamentals to over 200 high school students.

For more examples, check out our computer scientist resume example and full guide.

#31. DevOps Engineer Achievements

  • Streamlined the deployment process, reducing deployment time by 50%.
  • Implemented a continuous integration/continuous deployment (CI/CD) pipeline, improving code quality and deployment frequency.
  • Automated various infrastructure tasks, saving 20 hours of manual work per week.

For more examples, check out our DevOps engineer resume example and full guide.

#32. AI Engineer Achievements

  • Designed and implemented an AI model that improved prediction accuracy by 35% for a financial forecasting tool.
  • Contributed to the development of an AI-driven chatbot, enhancing customer service interactions and reducing response time.
  • Conducted AI research that led to the development of two patented machine-learning technologies.

For more examples, check out our AI engineer resume example and full guide.

#33. Java Developer Achievements

  • Developed a Java-based server application that handled 10,000+ concurrent users.
  • Optimized existing Java code, improving system performance and scalability.
  • Contributed to a Java open-source project, with several suggestions and improvements being integrated into the next release.

For more examples, check out our Java developer resume example and full guide.

Health and Medicine Achievement Examples

#34. nurse achievements.

  • Managed care for a diverse patient population, consistently receiving high satisfaction ratings from patients.
  • Implemented a health education program that improved patient outcomes and reduced hospital readmission rates.
  • Reduced emergency room visits by 30% for a panel of 200 patients through effective management of chronic diseases and patient education.

For more examples, check out our nurse resume example and full guide.

#35. Medical Assistant Achievements

  • Streamlined patient intake procedures, reducing average wait times by 15 minutes.
  • Assisted in over 1,000 successful patient examinations and treatments, maintaining high standards of care.
  • Conducted and analyzed over 500 laboratory tests, playing a critical role in patient diagnosis and treatment plans.

For more examples, check out our medical assistant resume example and full guide.

#36. Dentist Achievements

  • Successfully performed over 200 complex dental procedures with a 98% success rate.
  • Introduced a new dental health initiative that increased patient retention by 25%.
  • Led a dental outreach program that provided free services to over 300 underserved individuals in the community.

For more examples, check out our dentist resume example and full guide.

#37. Pharmacist Achievements

  • Managed pharmaceutical inventory for a high-volume pharmacy, maintaining optimal stock levels and reducing waste.
  • Enhanced prescription accuracy by implementing a new verification system, resulting in a 40% reduction in dispensing errors.
  • Developed a medication management plan that improved patient adherence and reduced medication errors.

For more examples, check out our pharmacist resume example and full guide.

Creative Achievement Examples

#38. graphic designer achievements.

  • Designed a marketing campaign that increased client engagement by 50%.
  • Created over 100 graphic designs for various clients, maintaining a 95% client satisfaction rate.
  • Revamped a major brand's visual identity, leading to a 30% increase in their social media following.

For more examples, check out our graphic designer resume example and full guide.

#39. Game Designer Achievements

  • Developed a game that received a 4.5/5 rating on major gaming platforms.
  • Led a design team to create a top-selling game, achieving over 500,000 downloads in the first month.
  • Implemented a user feedback system for a game that resulted in a 20% increase in player retention.

For more examples, check out our game designer resume example and full guide.

#40. Animator Achievements

  • Produced a 5-minute animation that gained over one million views on YouTube.
  • Worked on a popular TV show, contributing to animation that was nominated for an industry award.
  • Developed a series of animations that enhanced the user experience, leading to a 25% increase in app engagement.

For more examples, check out our animator resume example and full guide.

#41. Illustrator Achievements

  • Illustrated a children's book that sold over 10,000 copies within the first six months.
  • Created over 50 custom illustrations for various clients, resulting in a 100% project satisfaction rate.
  • Designed a series of illustrations for a website, increasing user engagement by 40%.

For more examples, check out our illustrator resume example and full guide.

#42. Photographer Achievements

  • Conducted over 30 photoshoots for major brands, with images featured in national advertising campaigns.
  • Sold 200+ prints in a solo photography exhibition.
  • Won a prestigious photography award for a series focusing on urban landscapes.

For more examples, check out our photographer resume example and full guide.

#43. Actor Achievements

  • Starred in a critically acclaimed theatre production that ran for over 100 shows.
  • Played a leading role in a film that grossed over $50 million worldwide.
  • Received the best actor award in a renowned film festival.

For more examples, check out our actor resume example and full guide.

#44. Writer Achievements

  • Authored a book that made the New York Times Best Seller list.
  • Wrote a series of articles that increased website traffic by 35%.
  • Scripted a short film that won an award at an international film festival.

For more examples, check out our writer resume and full guide.

#45. Editor Achievements

  • Edited a novel that became a bestseller and was critically acclaimed.
  • Led an editorial team that produced a magazine with a 20% increase in readership.
  • Managed the editing process for a website, resulting in a 30% reduction in content errors and inconsistencies.

For more examples, check out our editor's resume example and full guide.

Education Achievement Examples

#46. professor achievements.

  • Published a research paper in a top-tier academic journal, contributing significant findings in the field.
  • Developed a new curriculum that was adopted by the department, enhancing course offerings and student learning outcomes.
  • Supervised 10+ graduate students, with several winning national awards for their research work.

For more examples, check out our academic CV example and full guide.

#47. Teacher Achievements

  • Increased student test scores in the class by 20% through innovative teaching methods.
  • Led the development and launch of a new interdisciplinary program that enhanced student engagement.
  • Organized a successful school-wide literacy event, boosting student participation in extracurricular reading activities.

For more examples, check out our teacher resume example and full guide.

#48. Tutor Achievements

  • Assisted over 50 students in improving their grades, with 90% achieving a 'B' grade or higher in tutored subjects.
  • Developed personalized learning plans that resulted in a 25% improvement in students' academic performance.
  • Specialized in SAT/ACT preparation, helping students increase their scores by an average of 150 points.

#49. College Student Achievements

  • Completed a successful internship with a major company, receiving a commendation for outstanding performance.
  • Led a university project team to win a national competition in the field of engineering.
  • Founded a campus club that grew to over 200 members, fostering community engagement and leadership skills.

For more examples, check out our college freshman resume example and full guide.

#50. High School Student Achievements

  • Maintained a 3.7 GPA while actively participating in three extracurricular clubs.
  • Organized a community service project that involved over 100 students and benefited local charities.
  • Won first place in a statewide science fair, receiving recognition for an innovative project.

For more examples, check out our high school resume example and full guide.

Other Achievement Examples

#51. architect achievements.

  • Designed a sustainable residential complex that won a green architecture award.
  • Led the renovation of a historic building, receiving acclaim for preserving its original features while enhancing functionality.
  • Developed a cost-effective design solution that saved a project 15% in construction costs.

For more examples, check out our architect resume example and full guide.

#52. Engineer Resume Achievements

  • Innovated a new water filtration system, improving efficiency by 30% and receiving a patent.
  • Increased performance of the engineering team during a critical Q4 by 15%, to successfully meet end-of-year KPIs.
  • Took eight active building projects from research to development and completion in under two years.

For more examples, check out our engineer resume example and full guide.

#53. Interior Designer Achievements

  • Transformed a high-profile commercial space, resulting in a 40% increase in foot traffic for the client.
  • Won an industry award for an innovative residential interior design project.
  • Collaborated with architects to optimize living spaces in a residential complex, enhancing both aesthetics and functionality.

For more examples, check out our interior designer resume example and full guide.

#54. Construction Project Manager Achievements

  • Successfully managed a large-scale construction project, completing it 10% under budget and on schedule.
  • Implemented safety protocols that resulted in zero accidents throughout a two-year project.
  • Coordinated the work of 50+ subcontractors, ensuring efficient workflow and adherence to quality standards.

For more examples, check out our construction project manager resume example and full guide.

#55. Operations Manager Achievements

  • Streamlined company processes, leading to a 20% increase in overall operational efficiency.
  • Reduced operational costs by 15% through strategic planning and resource optimization.
  • Implemented a new inventory management system, improving stock turnover by 25%.

For more examples, check out our operations manager resume example and full guide.

#56. Event Planner Achievements

  • Organized a corporate conference for 500 attendees, receiving a 95% satisfaction rate in post-event surveys.
  • Successfully coordinated a charity gala that raised $200,000, exceeding the fundraising goal by 25%.
  • Managed a high-profile wedding event with a budget of $100,000, delivering a seamless experience that garnered industry recognition.

For more examples, check out our event planner resume example and full guide.

Key Takeaways

That’s all there is to adding achievements to your resume!

Now, let’s briefly recap what we talked about:

  • Listing achievements instead of just responsibilities can boost your chances of getting hired.
  • You can mention achievements in your resume summary and work experience section. If you don’t have a lot of work experience, you can also mention any achievements from your education, volunteering, or personal projects.
  • When listing your achievements, make sure they include a timeframe, scale, and results.
  • If you can’t think of any achievements, just scroll back up to get inspiration for any of the professions we gave examples for.

Want to get the most out of your career? Don’t forget to follow our career blog for some industry-leading career advice!

Recommended Readings:

  • How to Write a Resume | Beginner's Guide
  • How to Write a Cover Letter & Get the Job [5+ Real-Life Examples]
  • 3 Best Resume Formats [W/ 5+ Professional Templates]

cookies image

To provide a safer experience, the best content and great communication, we use cookies. Learn how we use them for non-authenticated users.

white logo cvwhizz

How to write KPIs on your CV: A quick guide

a man sitting at a desk in front of a computer.

Writing KPIs correctly on your CV is often  crucial for getting your document noticed .

Employers reading through  dozens if not hundreds of applications  are always looking for specific examples for why you are the perfect candidate for the job. Therefore, good examples of key performance indicators you’ve achieved will help you do just that.

This article looks at how you can  successfully get KPIs on your CV . It shows you the most important results and achievements you should get on paper and also gives a few good KPI  CV example  situations you can use to help you choose what goes into your final draft.

What are the best ways to write KPIs on a CV?

The golden rule of writing KPIs on an application is to  focus on numerical statistics.  State your most eye-catching results on paper as percentages, monetary amounts or other measurable values.

Following the normal CV design rules, it’s best to write this information in the  work experience section . Rather than noting down your time at previous jobs in long, dense paragraphs, try to list highlights as  bullet-points . That way you can include plenty of examples of where you got results that can be quickly picked out.

What are the most important KPIs for a CV?

Broadly speaking this depends. The KPIs on your CV will be decided by a few important points. First of all, you should choose the best highlights based on your  career experience  and secondly the job you’re applying for.

The first point is important as this will help you pinpoint your most eye-catching achievements to get on the page when you  write your CV . The second will be especially crucial as you should always  tailor your CV to the job you want to get .

Overall, most employers will react to one of the following examples of KPI:

  • How you generated growth
  • Ways you saved the company time or money
  • How many people you helped (customers or colleagues)
  • The number of tasks you managed or completed

Let’s now take a look at these 4 in some more detail. In doing this we can unpack a little more about  what they could comprise on your CV  and how you can write them into your document.

KPI 1: Give a guide on how you stimulated growth

Most employers want to see some examples of any and every way you helped your employers grow. This could be through savvy hiring policies,  record-busting sales  results or production boosts.

Generally, this can be shown on your CV through some  snapshot revenue figures you achieved , production rates you oversaw or the number of hires you made. Be sure to state time frames so that the recruiter has a good idea of the extent of these results.

For instance, if you made a higher gross profit from one year to the next, you can mention what methods you used. For example, you could add something similar to the following:

“After analysing company revenue over the past two years, I shifted our target audience, which led to a 10% increase in net revenue from the previous year.”

KPI 2: Show off the savings you enacted

Making money is one thing, but saving money is equally as important for companies all over the country. Therefore, if you’ve had a hand in successfully  identifying wastage  or streamlining a business the person reading your CV will want to know.

Try to state a rounded financial figure of how much you specifically saved the company and, if necessary, indicate where the savings were made. If you helped with the  implementation and realisation of these changes  also shows how you brought them into being and moved the company forward.

KPI 3: Demonstrate how you helped people

Customers and staff will often rely on your work to get things done. If your job  focuses on facilitating projects  from all departments or serving clients and customers try to get this into your CV.

If you work in a service industry job where you deal with numerous customers daily you could indicate this by showing a shop’s average footfall, your average call rate or your  customer satisfaction rating  to give an idea of how you interacted with clients.

KPI 4: Tally up the number of tasks you completed

Working on projects  is a big part of many different types of jobs. Therefore, if you completed tasks fast and effectively you’ll give your CV a very big boost. These should be broad-scale duties or achievements rather than your daily responsibilities.

Do this by indicating the number of successfully finalized  upgrade or improvement tasks  over the course of a year or quarterly period. Alternatively, highlight ways you led teams through major company changes with instruction documents, seminars and how-to guides you made. All of this will give a good indication of your ability to get work done.

KPIs done right on your CV have the potential to have a huge impact on your document’s performance. Don’t forget the goal of a job application is to  sell yourself to the employer  these performance indicators will help you do just that .

Writing in a resume can feel like a time consuming and detailed process and to some extent that is true. However, using  OnlineCV’s  range of  CV generation tools  can take a lot of difficulty out of the process. Try it now for optimized templates, tips and advice and easy to add or remove sections.

KPIs on a CV Examples

Understanding  how to include KPIs in your CV , in the correct manner, is essential. Reviewing some examples of statistics and data can help you understand how to write your key performance indicators.

Review the following useful examples of KPIs in CVs,  for various industries .

Sales and finances

  • Net & gross profit Deals finalised Profit from new customers

Customer Service

  • Customers acquired over a certain period Customers retained

Human Resources

  • Amount of new employees Training and development statistics

By adding these types of examples to your CV, you give much more insight into your experience and capabilities.

CV template Munich

Struggling with CV Writing?

Ease the process with our templates

Related Posts

a close up of a cell phone on Google Ads to choose the right keywords

resume with kpi sample

Build my resume

resume with kpi sample

  • Build a better resume in minutes
  • Resume examples
  • 2,000+ examples that work in 2024
  • Resume templates
  • 184 free templates for all levels
  • Cover letters
  • Cover letter generator
  • It's like magic, we promise
  • Cover letter examples
  • Free downloads in Word & Docs

26 Customer Service Resume Examples for 2024

Stephen Greet

Customer Service Resume

  • Customer Service Resumes by Experience
  • Customer Service Resumes by Role
  • Writing Your Customer Service Resume

As the face of the organization, the customer service team is instrumental in building and maintaining a business’s reputation.

To be a successful customer service professional, you must have a wide-ranging skillset—patience, empathy, critical thinking, and detailed knowledge of your company’s products or services.

With such a tall order, you shouldn’t also have to be an expert at  building a resume . Our easy  resume tips  are available at your fingertips!

We’ve analyzed countless resumes and  chosen the 26 best customer service resume samples to help you land your next job in 2024 .

Furthermore, we’ll share our recommendations and advice so you can put your best foot forward on your resume; before you know it, you’ll also be ready to tackle your  customer service cover letter !

or download as PDF

Customer Service resume example with 10 years of experience

Why this resume works

  • The best way to do this is by making your points concise and highly relevant to the job to which you’re applying. If you include a  resume summary , tailor it to the business to which you apply. As a rule of thumb, the more you customize and  fine-tune your resume  for each job application, the more likely you are to get an interview. 

Entry-Level Customer Service Resume

resume with kpi sample

  • Choose two tastefully contrasting fonts: one for your section headers, and one for your body text. 
  • Leverage white space throughout your resume to give it a clean, easy-on-the-eye, professional feel.
  • We suggest bold (but not garish) colors in the header and titles to draw attention.
  • Say goodbye to excess white space by adding some relevant projects you’ve worked on.
  • Just make sure they relate to the  customer service job description  and emphasize your most relevant skills.

Customer Service Associate Resume

Customer Service Associate Resume Example with 5 years experience

  • Something very impressive on a  customer service associate resume  is when you’ve gone the extra mile to be certified. Definitely include any licenses or certifications you have in a dedicated “Certifications” section.
  • Our  user-friendly resume templates  and  Google Docs resume templates  allow you to quickly add a section just for certificates and licenses.
  • For example, “Handled an average of 40+ customer complaints per day with a 93% customer satisfaction rate.”

Customer Service Manager Resume

Customer Service Manager Resume Example with 9 years experience

  • Don’t worry though! You can easily tailor it by mentioning the specific job title you’re seeking, the company’s name, and any position-specific skills you’ve learned.If these kinds of details paralyze you, take a breath; now, start off your  resume-building  adventure with one of our  free resume templates  or  Google Docs interactive resumes  that already have sections laid out for your objective.
  • Though including a  resume objective  is optional, we recommend one if you’ve had a career change, are entry-level, or simply need to effectively fill a little space on your resume.
  • If you choose to add it, make sure it’s unique and personalized for every application you submit. That’s right. Every single one.

Customer Service Lead Resume

Customer service lead resume example with 8 years of experience

  • Also, a technical support specialist position might have refined your problem-solving skills and technical knowledge, essential for resolving issues beyond the first line of support. A moment or two when your leadership stance shone brightly is a welcome addition to your customer service lead resume.

Airline Customer Service Resume

Airline customer service resume example with 4 years of experience

  • In the same line, use larger fonts to draw the hiring manager’s attention to different essential parts of your resume. For example, role titles should be in a larger font and title case format, while terms accentuating your skills, hobbies, contact information, and education should be in uppercase.

Customer Service Call Center Resume

Customer service call center resume example with telemarketing experience

  • It’s fine even if you mention them in other unrelated job roles. Just ensure that you clearly state how your assistance helped customers in a particular scenario.
  • If you run out of room in your resume, remember that a cover letter generator can help you expound quickly on the details you care about sharing.

Customer Service Bank Resume

Customer service bank resume example with 4 years of experience

  • Even if it’s only a short stint, mention how you went beyond resolving technical issues at a desk by adding your ability to make personalized follow-ups, maintain high-data accuracy rates, and implement any customer feedback provided.

Insurance Customer Service Resume

Insurance customer service resume example with 11 years experience

  • Remember that expertise in communication efficiency, accurate responses align well with the requirements of the role since you will be handling customers.

Client Service Manager Resume

Client service manager resume example with 11 years experience

  • And if you may, add your metrics on improving customer satisfaction to further prove your potential.

Customer Service Specialist Resume

Customer Service Specialist Resume Example with 10 years experience

  • Luckily, customer service is typically a metric-heavy role. From sales to customer reviews to retention, there’s a lot of numbers you can draw upon, such as customer satisfaction scores, how many customers you helped, and sales targets you exceeded.
  • Metrics draw the eye of the resume reader and increase the length of time they’ll review your  customer service specialist resume , which increases your likelihood of getting an interview. Since a hiring manager will, on average, spend six seconds reviewing your resume, hooking their attention quickly is key.

Retail Customer Service Clerk Resume

Retail Customer Service Clerk Resume Example with 2 years experience

  • The structure of your  retail customer service resume  can either help or hurt the flow of the employer’s reading experience and affect whether or not you get that interview.
  • We suggest you experiment with an array of  resume templates  and go for the one that zooms in on your greatest selling points.
  • Sprinkle in impressive numerical metrics such as team headcounts, sales targets met, and payment processing accuracy percentages whenever possible.

Customer Success Manager Resume

Customer Success Manager Resume Example with 10+ years experience

  • Challenge yourself to prove your impact with metrics.
  • For example, how much time did you save in labor hours? How much did you increase profits for the company? Provide any details that show how quickly you could boost numbers at the next business that’s smart enough to hire you. 
  • Striking a good balance between hard and soft skills is tricky, but doable—the  skills section on your resume  can emphasize the soft skills that made those impressive numbers happen in the first place.

Bilingual Customer Support Resume

Bilingual Customer Support Resume Example with 7 years experience

  • For example, you can mention the number of reward program members you signed on, the number of customers you helped per shift, the number of performance-based awards you earned, and the percentage of bilingual clients who specifically returned to you for assistance.
  • Pass the automated tracking system filter by peppering your skills section with relevant keywords you’ve taken the time to mine from the  job description .
  • Just be sure the keywords you glean from the job description truly match the skills you possess! Better to be a master of a few talents than have a surface knowledge of many.

Customer Service Consultant Resume

Customer Service Consultant Resume Example with 20+ years experience

  • Having trouble breaking up with the roles you had in high school? You can save old positions in a separate document, just in case. Just reassure yourself that you can discuss this expertise during an interview.
  • Rather than cramming your work experience down to microscopic font size, try honing in on your most relevant work history. 
  • Since you probably have plenty of experience, you may want to consider including a  resume summary , which can give a valuable overview of your skills and how they’ve driven results over the course of your lengthy (10+ years for a summary) career. 

Customer Service Agent Resume

Customer Service Agent Resume Example with 7 years experience

  • As long as you’re not distracting from the content of your resume, go ahead and get a little creative. 
  • Do this by  organizing your resume  into distinct sections (subheadings are your friend), and use an unexpected pop of color to draw on your personality. Who said your resume has to be boring? 
  • Focus on adding hard skills, like Zendesk, Salesforce, and Microsoft Word.

Customer Service Success Specialist Resume

Customer Service Success Specialist Resume Example with 5 years experience

  • Hiring managers in the customer service field often have less than a minute to review your resume, so it’s important that you place the most relevant information where they’ll see it! 
  • Emphasize growth in your career by ordering your work experience in a  reverse-chronological resume format , meaning that your most recent experience will be listed at the top of the page. 
  • Including numbers in your work experience bullet points shows the employer that you’re great at your job! Ultimately, they’re looking for specialists who can perform the job well, and numbers prove that you can. 

Customer Service Coordinator Resume

Customer Service Coordinator Resume Example with 8 years experience

  • That’s right. Your resume doesn’t need to look computer-generated to command respect. In fact, using a sprinkle of color can demonstrate your confidence and individuality, making you an even more appealing candidate. 
  • A word of caution: While more companies are valuing the individuality and flair of applicants, there are times when toned-down colors (like deep navy, slate gray, or hunter green) may be more appropriate. This can be especially true if you’re applying to a larger corporate business. Determine what’s best by investigating the  customer service job description’s  work culture.

Customer Service Advisor Resume

Customer Service Advisor Resume Example with 13 years experience

  • Now, that doesn’t mean you need to bring the entire color wheel to your resume. Instead, focus on grabbing recruiters’ attention by using one or two colors for your section titles. You can start from scratch to find a visually-appealing color, or use a  resume template  if you’re not artistically inclined. 
  • Take your resume personalization to the next step by adding a  career summary  section if you’re a total pro in the field with more than a decade of experience. Use this section for some humble bragging and tell hiring managers about your biggest accomplishments over the course of your career. Because if there’s any good time to brag, it’s on your resume, right?

Customer Service Technician Resume

Customer Service Technician Resume Example with 4 years experience

  • It’s surprisingly easy! Using hard numbers throughout your resume makes hiring managers slow down and read more carefully, plus using metrics supercharges your resume clout and indicates that you know your value (literally). 
  • Don’t be afraid to highlight your  hobbies and interests on your resume .
  • But, please, please ensure you can relate them to the job. If you’re including a super interesting hobby, a hiring manager is almost certainly going to ask you all about it. You better 1.) actually do that hobby, and 2.) be able to relate that hobby to relevant customer service tech job skills. 

Customer Service Representative Resume

Customer service representative resume example with 5 years experience

  • So, instead of simply adding ‘Sales’ as a skill in your customer service representative resume , use an example of where and how you used said skillset. Try, “Boosted high-end electronic sales by 34% through deep product knowledge and personalized demonstrations.”

Call Center Customer Service Resume

Call center customer service resume example with 5 years experience

  • Format your resume so that your most recent experience and achievements are at the top of your call center customer service resume . By doing this, you’re presenting those highlights in a way that they’re the very first thing a recruiter will probably look at.

Professional Customer Service Resume

Professional customer service resume example with 10+ years experience

  • Let’s say you have a Certified Customer Service Professional (CCSP) certification on your professional customer service resume—it immediately lets a potential employer know you’re well-equipped and ready to provide exceptional customer service.

Customer Service Supervisor Resume

Customer service supervisor resume example with 3 years experience

  • If you know your way around a specific CRM or management software, don’t miss the opportunity to add it to your customer service supervisor resume and show an employer you’re a well-rounded candidate.

Remote Customer Service Resume

Remote customer service resume example with 2 years experience

  • By using a remote customer service resume template that’s clutter-free and spotlights what’s really important, you can show a recruiter what they need to see to form a positive opinion of you.

Customer Service Sales Resume

Customer service sales resume example with 3 years experience

  • Let’s take the poetry writing, portrait sketching, and vector illustration mentioned in this customer service sales resume . They convey that you have a knack for being creative, understanding design, and paying attention to detail—all of which will come in handy in your professional role.

Related resume guides

  • Receptionist
  • Sales Associate
  • Front Desk Receptionist

4 Tips to Improve Your Customer Service Resume Today

Recruiter points with yellow chalk to job skills and qualifications list on blackboard

Customer service resumes have gone beyond a simple list of experiences and education that prove your worth. Now, they’re as varied as the candidates themselves. Before writing a resignation letter and applying for your next job, check out BeamJobs’ list of recommendations to make your resume sound professional, look neat, and prove without a doubt that you’re the best candidate. We’ll cover:

  • Customer service skills
  • Formatting your customer service resume
  • Quantifying your previous impact
  • Customizing your resume for each job

resume with kpi sample

Tip 1: Confidently choose your customer service skills

The  skills section of a resume  might be short, but it packs a punch. This is where you sell what you’re capable of and what you can do. This section is especially important for ATS to keep you in the running, so it’s crucial to pay attention to what skills you possess.

You should list both hard skills (like Microsoft Office Suite, HubSpot, or HelpDesk) and soft skills (like organization, problem-solving, and interpersonal communication). The best place to find applicable skills would be the job description itself—see what’s required for the tasks listed, and then use those tasks to steer you in the right direction.

Let’s say you run across a  customer service job description  requesting bilingual support like this:

  • Answer telephone calls and emails promptly in Spanish and English
  • Maintain and extend client base through positive customer interaction
  • Excellent verbal and written skills in both Spanish and English
  • Strong organizational and analytical skills 
  • Flexible—must be able to work independently AND with a team daily

Based on the job description, it’s clear this company values a bilingual, organized individual who is an effective communicator. These skills (as long as they accurately define you) should serve as the foundation of your skills section. And a word to the wise—don’t apply for a job if you can’t honestly say you own the skill set required. 

Now, it’s time to tailor your skills section to the job description, which could look like this:

  • Bilingual (Spanish and English)
  • Organized 
  • Strong verbal and written communication 
  • Proven customer success 
  • Empathetic 
  • Methodical and thorough documentation 
  • CRM (HubSpot)

Not every customer service job description will look like the one above, so your skills section should reflect the role for which you’re applying.

The following skills would be great additions to other customer service positions:

  • Data analysis
  • Metrics-driven
  • Customer service reporting
  • Self-motivated
  • Social media
  • Creative problem-solver
  • Inquisitive

resume with kpi sample

Tip 2: Format your resume for the ATS and recruiters 

When you open the pages of a book, what’s more inviting: dense blocks of text with little color or short paragraphs with headings, indents, and plenty of white space? The latter is easier to read and, thus, more inviting. Your customer service resume needs to follow the same principle since it’s your first impression. Make the recruiter’s job as easy as possible by being neat, easy to read, and understandable. 

There are multiple ways to achieve this, but one of the easiest is to put things in  reverse-chronological format . This helps recruiters know immediately where you’re coming from. (For example, if you recently worked as a customer service representative, you’ll have a shorter adjustment period. And even if you were a customer service rep a few years ago, the reverse-chronological order will help recruiters quickly assess your qualifications.)

Further suggestions for keeping your resume easy to read: 

  • Bullet points rely on keywords, essential for making your resume ATS-friendly. The condensed structure and repetitive points also relieve eye strain when reading.
  • Place the customer service title beneath your name to make it easier for the recruiter to keep that specific job in mind as they scan your resume. This is especially crucial when a company is hiring for multiple positions.
  • The average time a recruiter spends looking at a resume is six to seven seconds, which means you should only include necessities. Anything else that’s relevant can be brought up in the job interview.
  • Some companies see them as antiquated, but others like knowing exactly what you’re aiming for. Scan resumes in the job field to see if others include them, and consider reaching out to current employees on LinkedIn for advice.
  • Primarily, fancy icons or images may confuse the ATS. Beyond that, leaving them off your resume looks more professional; plus, it leaves room for more important things, like skills or awards.

Objective or summary for your customer service resume?

Objectives and summaries  are a hot topic for resumes. It’s up to you to decide if an objective or summary is needed for your customer service resume. Typically, objectives/summaries are a good idea if you’re changing careers, you’re an entry-level applicant, or if you want to customize them for each application. Otherwise, it would be best to leave space for other things.

The difference between objectives and summaries rests in their purpose and your level of experience. Both are roughly two to three sentences, but  an objective describes your interest and qualifications for the job while a summary highlights your past work . If you have limited experience, you should choose an objective to sell why you’re the best candidate, but if you’re years into customer service, you could include a summary to describe your unique background.

No matter if it’s a summary or an objective, it should always be concise, informative, and personal ; this is your chance to show your personality and skills before the interview, so make it count.

When you write your objective, communicate your reason for applying and why you’d make a great candidate. Avoid making it generic, flat, or too casual: 

  • College graduate looking for work in the customer service industry to start a life-long career. I’m hardworking, great with people, and skilled with computers.

Instead, your objective should be specific, detailed, and unique to both you and the job description. Try something that highlights your skills regardless of your experience level:

Customer service resume objective

For those who have 10+ years of experience, a summary is the best way to go. Poor summaries have limited and vague information:

  • I’m a manager who is seeking further professional growth. I’m good at resolving conflicts, handling money, and writing reports; looking for a job that will give me experience and career options.

Rather, a summary should be a highlight reel of your accomplishments and expertise. To further showcase your talent, add metrics here, too:

Customer service resume summary

This summary is tailored to the position and outlines the candidate’s experience and skills while being personable and not too formal. By carefully crafting your objective or summary, you can rise above the competition in just two to three sentences.

resume with kpi sample

Tip 3: Leverage metrics on your customer service resume 

Leveraging metrics is all about avoiding generality and demonstrating success. Most job description bullets don’t describe how successful, friendly, or efficient you were. However, saying, “Assisted 200+ customers weekly with technical questions with a 98% customer satisfaction rate,” tells the recruiter the specifics of your talents and abilities. 

Writing metrics for every single bullet point isn’t necessary, but including an estimate when you can is better than staying vague.

Some customer service metrics to add to your resume include:

  • Customer satisfaction (CSAT) score: The core aspect of customer service is keeping customers happy, so providing high CSAT scores based on your interaction with customers is bound to get recruiters noticing.
  • Net promoter score: Just like the CSAT, this gives an insight into how happy customers are with the company. 
  • Employee retention rate: This statistic works well if you’re in a management position with a tight-knit group. That means your leadership has a direct effect on how many customer service reps leave or stay.
  • Resolution rate: By showing a percentage of solved cases, you demonstrate your effective problem-solving skills and care for the customer.
  • Customer effort score: This shows how much effort it took to get an issue resolved. Less effort means you’re easier to work with and more effective, which is why a low CES score is useful to add to your resume.
  • Customer/employee numbers: Providing the number of teammates, employees, or customers you’ve helped or served is a great way to show your capability in helping large volumes of people.

Now that you know what kind of metrics to include, below are some examples of how you can use them in practice. If you have trouble calculating some of the aforementioned metrics,  HelpCrunch  or  Kustomer  have some helpful formulas. 

  • Assisted over 250 patrons with technological questions monthly with a consistent 86 CSAT score based on interactions
  • Extended the client base through positive, empathetic communication, resulting in a net promoter score of over 50
  • Led a group of 20 employees through conflict resolution training, and updated onboarding processes that improved employee retention by 23%

Tip 4: Customize your customer service resume for the job 

Just as every company is different, no customer service position is identical. So, why would you submit the same resume for multiple customer service job applications? Tailoring your resume shows you have researched the job and helps corroborate your candidacy.

Check the following list for advice on how to customize sections of your resume:

  • Mention the company by name and what you hope to accomplish. Check the “job details” section of the job description to see what the company hopes to achieve, whether it’s boosting customer loyalty or increasing customer satisfaction.
  • Many customer service jobs require similar skills, but that doesn’t mean your skills should stay stale. Check the job description’s qualifications to scan for skill keywords to use. Keep it under 10 to avoid being excessive.
  • Include the job description requirements in your resume as much as you can. If the job description says they’re looking for someone who will “standardize quality customer service through positive customer interactions,” mimic that wording on your resume to describe your past achievements. This helps make your resume ATS-friendly while highlighting your skills.
  • No matter the customer service role you’re seeking, there are many ways to  write your resume  so that it’s relevant and unique to every application:

Customer service resume

  • All of these are good ways to customize your job description points.
  • Include a concise objective that mentions the company by name, and highlight why you’re qualified for the job.
  • Have you assisted large volumes of customers or boosted overall customer numbers? Have you increased efficiency or used specific software discussed in the job description? 

Customer service rep resume

  • Outcomes like increased sales or error reductions are great metrics to include.
  • Highlight skills like empathy, friendliness, and negotiation in your skills section and job description bullets.
  • Include your goals for your interactions with customers, like “established lasting relationships” to draw attention to your interpersonal skills.

Customer service manager resume 

  • Use verbs like “directed,” “led,” or “modeled” to demonstrate productive leadership.
  • Include a summary to showcase the success of your career so far and what you can bring to your new job.

Entry-level customer service resume

  • For example, if you were a lab assistant, you had to be highly organized and a great problem-solver, which would work well in a customer service resume.
  • Stress your ability to work well with people—include any courses,  extracurricular projects , or volunteer efforts where you interacted with people consistently. 

Retail customer service resume

  • Include past experience where you solved problems, troubleshot issues, or resolved disagreements.
  • Anything relating to product management would be an excellent addition—think of past jobs that dealt with marketing or sales, especially if you can provide metrics like increased revenue or reaching sales targets.

Customer success manager resume

  • CSMs must be able to see trouble coming and steer clear, so include responsibilities where you proactively and positively improved the customer’s experience.
  • Resilience and tenacity are two core elements of the customer success journey, so long-term projects and goals are solid additions to prove you’re willing to spend the time to get something done right. 

Bilingual customer support resume

  • Include all languages in which you’re fluent in the skills section. Also, make sure to highlight your bilingual (or multilingual) abilities in your objective or summary.
  • Mention how you improved your customer service strategies or practices as this will show you actively make customer experiences better for everyone.

Customer service consultant resume

  • CSCs are also great advocates for both the customer and the company. They see things from both the customer’s perspective and the company’s, so keep your resume balanced between your advancements for the company and your success with customers.

The keys to your customer service resume

Resumes are your first impression, so it’s important you make a good one. By taking the extra time to customize and adjust your customer service resume, you’ll catch the eye of hiring managers. With your list of relevant skills, professional formatting, specific job metrics, and customized additions, your resume is sure to stand out from the competition.

Upload your resume to our  resume checker  to see if your resume meets our AI-powered recommendations. If you’re starting from scratch, use our  resume builder , which allows you to create resumes from the ground up with helpful hints and tools from BeamJobs. If you’ve made it this far, it’s safe to say you’re well on your way to crushing your customer service resume!

Create my free resume now


  1. Metrics & Reporting Analyst Resume Samples

    resume with kpi sample

  2. Resume Kpi Sample / Manager Marketing Manager Resume Samples

    resume with kpi sample

  3. Resume Kpi Sample / Manager Marketing Manager Resume Samples

    resume with kpi sample

  4. resume kpi sample Resume kpi sample / manager marketing manager resume

    resume with kpi sample

  5. Resume Kpi Sample

    resume with kpi sample

  6. Resume Kpi Sample

    resume with kpi sample



  2. Sample Sunday: 'Untitled' from Recovery by Eminem

  3. Rain Musical Pattern


  5. Judgement Will Never Tell Prod. @baadbeats

  6. [FREE] Abra Cadabra x Headie One x K-Trap Drill Type Beat 2023


  1. How to Write KPIs on your Resume

    Resume Metric Example to Show Growth. Let's look at a couple of examples to see this KPI in action. Sales Manager. Achieved a 30% year-over-year revenue growth in the assigned territory, surpassing annual sales targets consistently. This metric demonstrates the ability to drive sales growth and exceed targets.

  2. A KPI Resume Breakdown: Quantifying Success in Every Role (30+ Examples

    Your resume accomplishments are the most common place for KPIs on a resume. You can include them under different work experience bullet points for clarity. This provides an opportunity to show how you've developed and used your skills throughout your work history. Examples of resume KPIs. Sales KPI examples: Total revenue generated

  3. 42 Resume Metrics and Examples to Quantify Achievements in All Industries

    Supercharge your resume with metrics such as: process optimization, project completion, and efficiency improvements. Include bullet points like these: Example: Led initiatives that resulted in a 30% reduction in document processing time through the implementation of automated workflows and standardized procedures.

  4. How to Add Metrics & KPIs to Your Resume

    You can find relevant metrics to add to your resume no matter what type of role or industry you work in. Consider incorporating metrics related to sales and revenue, profitability, costs, people, marketing, partnerships, performance and operations, and data analysis. To some extent, the metrics you have available will depend on how performance ...

  5. How to Quantify Your Resume: What Recruiters Look For (50+ Examples)

    Pay close attention to the metrics and numbers used to quantify each bullet point. Like we discussed above, effective metrics can be dollar amounts (e.g. revenue, sales ), size of teams of users (e.g. employees worked with), or percentages. For more resume bullet points and templates, visit sample resume bullet points.

  6. How To Add Sales Numbers and Key Performance Indicators To Your Resume

    Resume KPI bullet point examples. Looking for some real resume examples you can use? Consider some of these to get you started: Gained two principal accounts with more than $750,000 in sales profit in 2022. The easiest way to show sales numbers and other KPIs on a resume is through raw figures.

  7. Metrics & Reporting Analyst Resume Samples

    The Guide To Resume Tailoring. Guide the recruiter to the conclusion that you are the best candidate for the metrics & reporting analyst job. It's actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get ...

  8. How To Add KPIs and Achievements to Your Resume

    In fact, most online resume builders include KPIs in their examples and templates. An easier solution would be to get resume writing services from third-party service providers. However, here you can learn the best way to add your accomplishments to your resume, as well as how to use metrics to impress recruiters.

  9. Key Performance Indicators

    Related: Using Key Performance Indicators (KPIs) to Achieve Goals. Commonly used KPIs in the workplace. The following are examples of KPIs that may be used to measure different elements within an organization: Financial KPIs. Net profit margin. This KPI is a measurement of the revenue that is left over after all other expenses have been deducted.

  10. Performance Management Resume Samples

    Broad understanding of intranets (design, implementation) Strategic, conceptual and critical thinking. Ability to impact and influence in areas of indirect authority. Effective relationship management skills (collaboration, partnering) Strong oral and written communications. Sense of urgency; with initiative and focus. Create a Resume in Minutes.

  11. Metrics & Reporting Analyst Resume Sample

    Metrics Reporting Analyst. 08/2004 - 04/2011. Chicago, IL. Demonstrate experience on the following areas: Information Security, IT and Operations metrics; Data integrity; Assessment and consultation; Business Process re-engineering. Work closely and interact directly with select team members to identify, rationalize and document reporting and ...

  12. 16 Examples of KPIs for the Workplace

    A good KPI should help you and your team understand if the strategies you are using are taking you toward your goals. A KPI must be: Well-defined and measurable. Communicated throughout your organization. Applicable to your business or department. Crucial to achieving your goal. Related: SMART Goals: Definition and Examples.

  13. Key Performance Indicators (KPIs): Definition and Examples

    Key performance indicators that target an entire organization's goals are called high KPIs. These indicators measure the company's success as a whole. KPIs that target smaller projects, such as departmental strategies, are called low KPIs. Related: A Guide To Understanding Objectives and Key Results (OKRs)

  14. How to Add Metrics to Resume [When You Don't Have Data]

    Resume Metrics Examples. A few months ago I created the Weekend Resume Makeover course. It was designed to help people understand everything they need to about resumes and write their own in the time of a weekend. It has nearly 1,000 examples of resume metrics included in the over 50 sample resumes that span dozens of industries.

  15. 51 KPI Examples & Templates

    Website KPI examples. 21. Traffic to MQL (Marketing Qualified Lead) Ratio: The ratio of the total traffic platform generated vs. the number of marketing qualified leads coming from that traffic. 22. Crawl Errors: The number of URLs that are inaccessible to Googlebot when it scans your pages. 23.

  16. Metrics Analyst Resume Samples

    Performs research, conducts cost analysis, creates reports and feasibility studies in support of metrics consultants and the business. Analysis includes but not limited to financial performance metrics; utilizing computer assisted analytical and forecasting techniques. Assist with automated case review. Phoenix, AZ.

  17. 171+ Achievements to List On Your Resume [In 2024]

    For more examples, check out our bank teller resume example and full guide. #17. Banker Achievements. Managed a loan portfolio of $10 million, maintaining a default rate of less than 1%. Developed and maintained relationships with 50+ high-value clients, leading to a 25% increase in client assets managed.

  18. 22 Business Analyst (BA) Resume Samples for 2024

    22 Business Analyst (BA) Resume Samples for 2024. 22 Business Analyst (BA) Resume Samples for 2024. Stephen Greet April 25, 2024. Before we started BeamJobs, one of our co-founders was a business analyst for five years, so we know firsthand that there is an incredible amount of variability in what a business analyst does day-to-day.

  19. Guide to writing KPIs on your CV

    KPI 1: Give a guide on how you stimulated growth. Most employers want to see some examples of any and every way you helped your employers grow. This could be through savvy hiring policies, record-busting sales results or production boosts. Generally, this can be shown on your CV through some snapshot revenue figures you achieved, production ...

  20. Kpi Resume Sample

    Montgomery Street, San Francisco, CA 94105. (555) 432-1000. [email protected]. Professional Summary. Reliable warehouse Associate with background in picking, packing, and inspecting.Quickly learn new task and work well in a team environment.Efficient and highly-accurate with flexible schedule and ability to stand an entire shift.

  21. How To Add Key Performance Indicators (Kpi's) And Metrics To Your Resume?

    Identify measurable responsibilities. Focus on Growth, Resources Saved, Impact, and Frequency metrics. Convert those responsibilities into KPI's. Writing in a quantitative (measurable) way takes time and practice but after you master this skill, people will always know the impact you have on any system.

  22. Kpi Dashboard Developer Resume Sample

    Hp Inc - KPI DASHBOARD DEVELOPER. Corvallis, OR 07/2013 - 10/2013. Gathered Human Resources reporting requirements for KPI development. Performed SQL data analysis, HR data mining, and metrics analysis. Developed HR executive KPI reports and dashboards using Oracle and Tableau. Provided SAP Fit Gap analysis.

  23. 26 Customer Service Resume Examples for 2024

    26 Customer Service Resume. Examples for 2024. Stephen Greet March 27, 2024. As the face of the organization, the customer service team is instrumental in building and maintaining a business's reputation. To be a successful customer service professional, you must have a wide-ranging skillset—patience, empathy, critical thinking, and ...