manager of customer service resume

• • Led a team of 50+ employees, fostering a culture of safety, performance, and customer service excellence in a fast-paced environment.
• • Implemented strategic operational improvements, increasing team efficiency by 20%, which directly impacted on-time flight departures.
• • Orchestrated cross-functional collaboration during irregular operations to minimize passenger disruptions, reducing complaints by 25%.
• • Developed an employee recognition program that improved team morale and reduced turnover by 15%.
• • Managed compliance with DOT, FAA, and other regulatory agencies, ensuring 100% audit pass rate.
• • Spearheaded a customer feedback initiative that enhanced service delivery, resulting in a 10-point NPS increase.
• • Coached and mentored a frontline team of 35 employees, promoting continuous improvement in service standards.
• • Achieved highest customer satisfaction ratings in the region for 4 consecutive quarters, reflecting outstanding service delivery.
• • Led a project to redesign the customer service training program, enhancing staff competencies and performance.
• • Effectively managed team scheduling and resources during peak travel seasons, ensuring operational stability.
• • Negotiated with vendors to improve resource allocation, saving the company 10% in operational costs.
• • Directed a customer-facing team of 20, ensuring all members were trained to provide high-quality service.
• • Initiated a problem-solving framework that improved resolution times for passenger issues by 30%.
• • Collaborated with airport security to implement a new screening process, improving overall safety.
• • Managed the interface with IT to enhance automation in guest service areas, boosting efficiency by 15%.

10 Customer Service Manager Resume Examples & Guide for 2024

A Customer Service Manager oversees the customer service team, ensuring high-quality support and satisfaction. Highlighting experience in conflict resolution, team leadership, and performance metrics will strengthen your resume. Consider incorporating skills such as effective communication and problem-solving abilities. Additionally, mentioning successful initiatives that improved customer retention and increased team productivity can effectively demonstrate your impact.

All resume examples in this guide

Single Column

Resume Guide

Resume Format Tips

Resume Experience

Skills on Resume

Education & Certifications

Resume Summary Tips

Additional Resume Sections

Key Takeaways

As a customer service manager, articulating your diverse skill set and achievements in a concise manner can be a significant resume challenge. Our guide provides targeted advice and examples to help you distill your experience into powerful, impactful statements that will catch an employer's eye.

• customer service manager resumes that are tailored to the role are more likely to catch recruiters' attention.
• Most sought-out customer service manager skills that should make your resume.
• Styling the layout of your professional resume: take a page from customer service manager resume examples.

How to write about your customer service manager achievements in various resume sections (e.g. summary, experience, and education).

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Enhancing your customer service manager resume: format and layout tips

Four popular formatting rules (and an additional tip) are here to optimize your customer service manager resume:

• Listing experience in reverse chronological order - start with your most recent job experiences. This layout helps recruiters see your career progression and emphasizes your most relevant roles.
• Including contact details in the header - make sure your contact information is easily accessible at the top of your resume. In the header, you might also include a professional photo.
• Aligning your expertise with the job requirements - this involves adding essential sections such as experience, skills, and education that match the job you're applying for.
• Curating your expertise on a single page - if your experience spans over a decade, a two-page resume is also acceptable.

Bonus tip: Ensure your customer service manager resume is in PDF format when submitting. This format maintains the integrity of images, icons, and layout, making your resume easier to share.

Finally, concerning your resume format and the Applicant Tracker System (ATS):

• Use simple yet modern fonts like Rubik, Lato, Montserrat, etc.
• All serif and sans-serif fonts are friendly to ATS systems. Avoid script fonts that look like handwriting, however.
• Fonts such as Ariel and Times New Roman are suitable, though commonly used.
• Both single and double-column resumes can perform well with the ATS.

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The more trusted the organization you've attained your certificate (or degree) from, the more credible your skill set would be.

The key to your customer service manager job-winning resume - present your expertise with these sections:

• A header to make your resume more scannable
• Snapshot of who you are as a professional with your resume soft skills, achievements, and summary or objective
• Job advert keywords in the skills section of your resume
• Resume experience quantifying your past job successes with metrics
• A relevant education, certification, and technical sills section to provide background to your technological/software capabilities

What recruiters want to see on your resume:

• Proven track record of improving customer satisfaction and retention rates.
• Strong leadership skills and experience in managing a diverse team of customer service representatives.
• Experience with customer service software, CRM systems, and call center technology.
• Demonstrated ability to design and implement effective customer service processes and standards.
• Excellent communication skills, with an emphasis on conflict resolution and customer de-escalation techniques.

Quick formula for writing your customer service manager resume experience section

Have you ever wondered why recruiters care about your customer service manager expertise?

For starters, your past roles show that you've obtained the relevant on-the job training and expertise that'd be useful for the role.

What is more, the resume work experience section isn't just your work history , but:

• shows what you're capable of achieving based on your past success;
• proves your skills with (oftentimes, tangible) achievements;
• highlights the unique value of what it's like to work with you.

To ensure your resume work experience section is as effective as possible, follow this formula:

• start each bullet with a powerful, action verb , followed up by your responsibilities, and your workplace success.

The more details you can include - that are relevant to the job and linked with your skill set - the more likely you are to catch recruiters' attention.

Additionally, you can also scan the job advert for key requirements or buzzwords , which you can quantify across your experience section.

Not sure what we mean by this? Take inspiration from the customer service manager resume experience sections below:

• Orchestrated a customer service department overhaul, improving average call response time by 25% within the first year.
• Implemented a new CRM system across the company, facilitating a more personalized customer interaction and increasing customer satisfaction scores by 15%.
• Led a team of 50 customer service representatives, fostering a dynamic working environment that decreased staff turnover by 30%.
• Overhauled the customer feedback system to include direct follow-up actions, slashing resolution times by 40% and boosting recurring customer rates.
• Spearheaded the development of a bilingual customer support team to cater to the Spanish-speaking segment, leading to a 20% increase in market capture.
• Collaborated with the sales team to streamline the customer onboarding process, resulting in a 35% reduction in initial support tickets.
• Developing and leading a remote customer service team of over 200 employees, maintaining a 95% satisfaction rate amidst the shift to telecommuting.
• Championed a customer self-service portal project, reducing incoming ticket volume by 50% and enabling representatives to focus on more complex queries.
• Conceived and executed a targeted customer retention campaign, which enhanced customer loyalty and reduced churn by 18%.
• Launched a customer experience training program to enhance service quality, resulting in the team achieving the highest customer satisfaction rating in the company’s history—92%.
• Initiated a cross-functional taskforce to identify and rectify the root causes of process bottlenecks, improving overall service delivery speed by 20%.
• Negotiated with software vendors to introduce AI-driven chatbots, enabling 24/7 customer support and reducing average wait times by 70%.
• Managed a high-volume customer service center, successfully handling an average of 5,000 queries per day with a 99% issue resolution rate.
• Played a pivotal role in the conceptualization and deployment of a rewards program that increased customer lifetime value by 25%.
• Coordinated with the IT department to enhance the company's customer support software, effectively cutting down average handling time by 15%.
• Integrated social media into the customer service strategy, growing the platform’s support efficacy by 40% and leading to an industry award for innovation.
• Supervised the deployment of an NPS system, utilizing customer feedback to guide service improvements, which pushed the NPS score up by 10 points.
• Established a quarterly training regime for customer service staff that improved first-contact resolution by 30% within the first year.
• Conceptualized a 'Customer First' initiative, empowering service representatives which resulted in an 80% increase in positive customer testimonials.
• Drove a company-wide culture change towards customer-centric values, contributing to the firm being recognized in the top 10 for customer service by J.D. Power.
• Cultivated strategic partnerships with tech providers to automate repetitive inquiries, freeing up agents to concentrate on high-value interactions.
• Introduced a progressive tiered support system to efficiently address customer needs, diminishing time-to-resolution by 35%.
• Coordinated with product teams to align customer feedback with the product roadmap, directly influencing the launch of three major feature updates.
• Reinforced our commitment to customer education by launching a comprehensive help center, leading to a 30% drop in basic troubleshooting tickets.
• Pioneered a data-driven approach to track service metrics, identifying key areas for efficiency gains and enhancing service level agreement (SLA) fulfillment to 98%.
• Curated a 'voice of the customer' program that directly influenced policy changes, significantly improving customer retention by 15% over two years.
• Masterminded a series of customer appreciation events that elevated the brand’s community image and increased customer referrals by 22%.
• Managed customer service initiatives during a company merger, maintaining service continuity and ultimately achieving a 12% improvement in customer satisfaction.
• Orchestrated a shift in service policy to emphasize proactive customer outreach, which identified and resolved potential issues before escalation, cutting down complaints by 50%.
• Established key performance indicators for the service team that aligned with organizational goals, driving a consistent year-on-year improvement in service delivery metrics.

Quantifying impact on your resume

• List the percentage by which you increased customer retention through your management strategies.
• Mention the exact number of customer service representatives you have managed or supervised directly.
• Specify the amount by which you reduced average customer response time under your leadership.
• Detail the percentage decrease in customer complaints received during your tenure.
• Quantify the increase in customer satisfaction scores or Net Promoter Scores (NPS) while you were managing.
• State the number of customer service processes you have streamlined or improved.
• Indicate the amount of training hours you have administered for customer service staff development.
• Highlight the budget size you have managed for customer service operations and by what percentage you have optimized costs.

Action verbs for your customer service manager resume

What if my customer service manager experience doesn't match the requirements?

You've just graduated from college and may have no real world job experience . What should you include within your resume then?

Instead of making up information or adding irrelevant past jobs (e.g. your on-campus work during freshman year), you can:

• Shift the focus from your professional experience to your community impact with your volunteer work. This would showcase numerous soft skills you've built over time (e.g. interpersonal communication);
• Highlight the projects you've completed, as part of your coursework, or, on your own. Thus, you will align your technical background with recruiters' requirements;
• Consider spotlighting your transferrable skills. Or, what lessons and talents your current professional and personal experience has taught you and how they could benefit your potential employers;
• Even if you've had a few months of internship experience, that is relevant for the role, make sure to include this. Recruiters do care about the years of experience you happen to have, but, at the end of the day, your profile would also be assessed based on role alignment.

Recommended reads:

• How to List Continuing Education on Your Resume
• When You Should (And Not) Add Dean's List On Your Resume

List your educational qualifications and certifications in reverse chronological order.

In-demand hard skills and soft skills for your customer service manager resume

A vital element for any customer service manager resume is the presentation of your skill set.

Recruiters always take the time to assess your:

• Technological proficiency or hard skills - which software and technologies can you use and at what level?
• People/personal or soft skills - how apt are you at communicating your ideas across effectively? Are you resilient to change?

The ideal candidate presents the perfect balance of hard skills and soft skills all through the resume, but more particular within a dedicated skills section.

Building your customer service manager skills section, you should:

• List up to six skills that answer the requirements and are unique to your expertise.
• Include a soft skill (or two) that defines you as a person and professional - perhaps looking back on feedback you've received from previous managers, etc.
• Create up to two skills sections that are organized based on the types of skills you list (e.g. "technical skills", "soft skills", "customer service manager skills", etc.).
• If you happen to have technical certifications that are vital to the industry and really impressive, include their names within your skills section.

At times, it really is frustrating to think back on all the skills you possess and discover the best way to communicate them across.

We understand this challenge - that's why we've prepared two lists (of hard skills and soft skills) to help you build your next resume, quicker and more efficiently:

Top skills for your Customer Service Manager resume:

Customer Relationship Management (CRM) Software

Help Desk Software

Data Analysis Tools (e.g., Excel, Tableau)

Ticketing Systems (e.g., Zendesk, Freshdesk)

Knowledge Base Management

Call Center Technology

Social Media Management Tools

Reporting and Analytics Tools

Email Management Software

Workflow Automation Tools

Communication Skills

Problem-Solving Skills

Leadership Skills

Conflict Resolution

Time Management

Adaptability

Team Collaboration

Customer-Centric Mindset

Emotional Intelligence

If you happen to have some basic certificates, don't invest too much of your customer service manager resume real estate in them. Instead, list them within the skills section or as part of your relevant experience. This way you'd ensure you meet all job requirements while dedicating your certificates to only the most in-demand certification across the industry.

Customer Service Manager-specific certifications and education for your resume

Place emphasis on your resume education section . It can suggest a plethora of skills and experiences that are apt for the role.

• Feature only higher-level qualifications, with details about the institution and tenure.
• If your degree is in progress, state your projected graduation date.
• Think about excluding degrees that don't fit the job's context.
• Elaborate on your education if it accentuates your accomplishments in a research-driven setting.

On the other hand, showcasing your unique and applicable industry know-how can be a literal walk in the park, even if you don't have a lot of work experience.

Include your accreditation in the certification and education sections as so:

• Important industry certificates should be listed towards the top of your resume in a separate section
• If your accreditation is really noteworthy, you could include it in the top one-third of your resume following your name or in the header, summary, or objective
• Potentially include details about your certificates or degrees (within the description) to show further alignment to the role with the skills you've attained
• The more recent your professional certificate is, the more prominence it should have within your certification sections. This shows recruiters you have recent knowledge and expertise

At the end of the day, both the education and certification sections hint at the initial and continuous progress you've made in the field.

And, honestly - that's important for any company.

Below, discover some of the most recent and popular Customer Service Manager certificates to make your resume even more prominent in the applicant pool:

The top 5 certifications for your customer service manager resume:

• Professional Customer Service Certification (PCSC) - The Service Quality Institute
• Certified Customer Experience Professional (CCEP) - CX University
• Certified Customer Service Manager (CCSM) - International Council of Customer Service Organizations
• Customer Service Manager Certification (CSMC) - Management and Strategy Institute
• Customer Service and Support (CSS) Certification - HDI

Bold the names of educational institutions and certifying bodies for emphasis.

• Should I Put In An Incomplete Degree On A Resume?

Customer Service Manager resume summaries or objectives: real-world samples for best industry practices

Grasp recruiters' attention from the get-go of your application with a professional Customer Service Manager resume summary or objective.

It's wise to select the:

• Resume objective , if you don't happen to have much experience alignment and would like to more prominently feature your dreams and personality.
• Resume summary , if you'd like to have a more standard approach to your application and feature up to five career highlights to help you stand out.

Writing your resume summary or objective should be tailored to each role you apply for.

Think about what would impress the recruiters and go from there.

But, if you need further help with this introductory section, check out some real-world samples in the next part of this guide:

Resume summaries for a customer service manager job

• Seasoned Customer Service Manager with over a decade of hands-on experience leading service teams in dynamic retail environments. Renowned for implementing customer support strategies that have increased customer retention by 35% at XYZ Corp. Proficient in CRM software usage, omnichannel communication, and fostering a proactive service culture.
• Accomplished IT Project Manager making a strategic pivot into the field of customer service management, bringing forth 8 years of expertise in cross-functional team leadership, systems implementation, and a proven track record in improving user satisfaction scores. Eager to apply analytical and tech skills to enhance customer service operations.
• Veteran Sales Director transitioning to Customer Service Management, armed with 15 years of experience in fostering customer relations and expanding client base. Excels in conflict resolution and persuasive communication, having achieved a 40% uptick in sales through improved client service initiatives at ABC Technologies.
• Aspiring Customer Service Manager with a fresh perspective and boundless energy, aiming to utilize exceptional interpersonal skills and a Bachelor's in Business Administration to foster positive customer experiences. Committed to mastering industry best practices and contributing to sustained client satisfaction and loyalty.
• Recent Management graduate with a zeal for cultivating strong customer relations and eager to embark on a career as a Customer Service Manager. With outstanding academic achievements and successful internships focused on client engagement, looking forward to driving service excellence and team performance in a customer-centric organization.

Extra sections to include in your customer service manager resume

What should you do if you happen to have some space left on your resume, and want to highlight other aspects of your profile that you deem are relevant to the role? Add to your customer service manager resume some of these personal and professional sections:

• Passions/Interests - to detail how you spend both your personal and professional time, invested in various hobbies;
• Awards - to present those niche accolades that make your experience unique;
• Publications - an excellent choice for professionals, who have just graduated from university or are used to a more academic setting;
• Volunteering - your footprint within your local (or national/international) community.

Key takeaways

We've reached the end of our customer service manager resume guide and hope this information has been useful. As a summary of our key points:

• Always assess the job advert for relevant requirements and integrate those buzzwords across various sections of your customer service manager resume by presenting tangible metrics of success;
• Quantify your hard skills in your certificates and skills section, while your soft skills in your resume achievements section;
• Ensure you've added additional relevant experience items, such as extracurricular activities and projects you've participated in or led;
• Use both your resume experience and summary to focus on what matters the most to the role: including your technical, character, and cultural fit for the company.

Looking to build your own Customer Service Manager resume?

• Resume Examples

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18 Customer Service Manager Resume Examples for Your 2024 Job Search

Customer service managers understand the importance of a positive customer experience, and strive to offer timely and meaningful solutions. As a customer service manager, your resume should reflect the same dedication to problem-solving and customer care. We've compiled 15 customer service manager resume examples to help provide insight into how to craft the perfect resume for this role.

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Common Responsibilities Listed on Customer Service Manager Resumes:

• Proactively manage customer inquiries, complaints, and feedback to ensure high customer satisfaction and loyalty
• Develop and implement customer service procedures, policies, and standards
• Train and monitor customer service staff to ensure their performance meets standards
• Analyze customer feedback and devise strategies to increase customer engagement and loyalty
• Foster strong customer relationships, ensure customer needs are met, and resolve conflicts
• Use customer service metrics and KPIs to report and analyze customer satisfaction levels
• Build and maintain collaborative relationships with other departments and external partners
• Develop and implement strategies to maximize customer retention and loyalty
• Design customer service training programs to ensure staff are informed and up-to-date
• Monitor customer service activity, evaluate results, and suggest improvements
• Troubleshoot customer service problems and devise solutions in a timely manner
• Proactively seek customer feedback, suggest improvements, and measure customer satisfaction levels
• Identify customer service trends and leverage insights to develop and implement customer service strategies.

You can use the examples above as a starting point to help you brainstorm tasks, accomplishments for your work experience section.

Customer Service Manager Resume Example:

• Managed a team of customer service representatives, resulting in a 20% increase in customer satisfaction ratings.
• Developed and implemented new customer service policies and procedures, resulting in a 15% reduction in customer complaints.
• Collaborated with cross-functional teams to deliver on-time and on-budget projects and initiatives.
• Executed tasks effectively and efficiently, resulting in a 15% increase in departmental productivity
• Demonstrated strong ability to do quality work for the usual projects that an individual would be assigned at this level
• Managed a team of customer service representatives, resulting in a 10% increase in customer satisfaction ratings
• Assisted in the management of a team of customer service representatives, resulting in a positive impact on the company's overall performance.
• Demonstrated strong attention to detail, resulting in a 25% decrease in errors.
• Provided support to senior customer service managers, resulting in a positive impact on the company's overall performance.
• Team Leadership
• Customer Service Expertise
• Policy and Procedure Development
• Project and Initiative Management
• Resource and Time Management
• Attention to Detail
• Problem-Solving Skills
• Cross-Functional Collaboration
• Customer Satisfaction Improvement
• Complaint Reduction Strategies
• Performance and Productivity Measurement
• Supervisory and Mentoring Skills
• Crisis Management
• Strategic Planning
• Data Analysis and Reporting
• Business Administration

Customer Service Associate Resume Example:

• Facilitated the successful resolution of 44 customer disputes and billing issues with a 95% satisfaction rate.
• Collaborated with managers of other departments to quickly resolve customer inquiries, resulting in a 10% decrease in customer service tickets per week.
• Developed reporting systems and customer service tracking tools, which aided in identifying customer dissatisfaction trends and enabled the development of strategies to address them.
• Achieved a 5% increase in customer lifetime value by means of personalizing customers experiences and improving loyalty
• Implemented initiatives to enhance customer retention rate and reduce churn rate by 15%
• Successfully managed and fulfilled 811 customer orders across multiple channels and resolved any related issues to maximize customer satisfaction
• Improved customer service processes with organized feedback system, resulting in a 66% improvement in customer care operations
• Spearheaded initiatives to respond to customer inquiries within 24 hours and delivered efficient customer service experiences
• Streamlined customer service workflow and policies which positively impacted customer satisfaction by 4%
• Customer service experience
• Conflict resolution
• Communication and interpersonal skills
• Problem solving and troubleshooting
• Analytical and data-driven approach
• Empathy and understanding
• Team collaboration
• Cross-functional leadership
• Process and policy optimization
• Adaptability and learning
• Quality assurance
• Customer Relationship Management (CRM)
• Knowledge of customer service standards and regulations
• Multi-channel customer service
• Communication

Beginner Level Customer Service Resume Example:

• Spearheaded customer service initiative which reduced complaints by 25%, increasing customer satisfaction scores by nearly 10%.
• Administered customer interactions with accuracy, responding to inquiries and complaints within 48 hours resulting in higher customer retention.
• Streamlined payment process, optimizing payment verification times by 65%.
• Collaborated with marketing and product teams to develop customer experience strategies that exceeded key performance metrics by 11%
• Effectively communicated customer feedback and inquiries to relevant departments when needed, resulting in organized and timely responses
• Facilitated customer upsell and cross-sell processes, increasing product sales by 27%
• Optimized customer database, ensuring accuracy of customer information and reducing customer service time by 2 hours per day
• Delivered customer service excellence by consistently exceeding customer satisfaction goals by 3.5%
• Performed customer surveys to acquire feedback and gain insight to improve future customer service strategies
• Interpersonal Communication
• Results-Oriented
• Problem-Solving
• Adaptability
• Conflict Resolution
• Customer Support
• CRM Experience
• Time Management
• Organizational Skills
• Cross-Selling Techniques
• Upselling Strategies
• Quality Assurance
• Process Optimization
• Survey Administration
• Negotiation Techniques
• Analytical Thinking
• Product Knowledge

Customer Care Manager Resume Example:

• Monitored customer inquiries and complaints to identify issues and created customized solutions for a 15% increase in customer satisfaction ratings in the first 6 months.
• Designed, implemented and regularly managed customer feedback surveys to track customer trends and make age-appropriate changes to provide better services and improve customer retention.
• Collaborated with the marketing team to implement targeted campaigns resulting in a 17% increase in the volume of inquiries and a 20% decrease in customer dispute resolution time.
• Effectively monitored and resolved customer inquiries and complaints with an average resolution time of 48 hours, exceeding customer service metrics by 15%
• Developed and maintained detailed customer records, providing consistent, personalized customer service that resulted in a 10% increase in customer loyalty
• Implemented automated customer service systems to streamline customer service processes, reducing overall inquiries by 15% in a 6 month period
• Responded to customer inquiries in a professional, timely manner and maintained accurate customer information in relevant systems to reduce customer inquiry time by 10%
• Developed internal training programs focused on customer service techniques, resulting in a 20% decrease in customer complaints over a 6 month period
• Utilized customer feedback surveys to quickly identify and resolve customer issues, resulting in a 95% customer satisfaction rating, a 15% increase from the previous year
• Excellent interpersonal communication skills
• Exceptional customer service and problem-solving abilities
• Strong multi-tasking and organizational skills
• Proficiency in customer support software
• Knowledge of customer service techniques and processes
• Ability to analyze customer trends and feedback
• Experienced in making suggestions for improvements
• Responsive to customer inquiries with timely resolution of issues
• Proficient in designing and executing customer surveys
• Proven ability to collaborate with other departments
• Experienced in training customer service teams
• Skilled in measuring customer satisfaction ratings
• Analytical and data-driven approach to managing customer issues
• Proficiency in customer relationship management (CRM) systems
• Ability to identify areas for customer improvement

Customer Service Coordinator Resume Example:

• Exceeded customer satisfaction goals by 15%, through strong positive relationships with customers and innovative service solutions.
• Developed and implemented a customer service training manual and corresponding training program, to ensure widespread understanding of customer service policies and procedures.
• Spearheaded the development of a customer feedback system to capture customer data, resulting in a 10% increase in customer retention.
• Optimized customer service operations through an extensive analysis of customer feedback and reports, leading to a 40% improvement in customer satisfaction ratings
• Spearheaded a process automation initiative, decreasing issue resolution times by an average of 6 hours
• Developed an organized system of tracking customer accounts to ensure accuracy of service and boost customer loyalty by 18%
• Streamlined customer query resolution process and policies, resulting in reduced customer wait times by 10%
• Cut customer service ticketing processing costs by 25%, through implementation of an AI-based ticketing system
• Implemented robust customer feedback and incident tracking systems to evaluate process performance and identify areas for improvement
• Excellent customer service and communication skills
• Highly organized and detail-oriented
• Ability to work under pressure and prioritize tasks
• Proven track record of achieving customer satisfaction goals
• Highly experienced in customer feedback and service analytics
• Ability to identify opportunities for process improvement
• Deep understanding of customer service operations
• Proficient in customer service software, CRMs and process automations
• Skilled in developing, training, and transitioning customer service policies
• Adept at problem solving and conflict resolution
• Proven record of managing customer accounts and data

Customer Service Specialist Resume Example:

• Managed a high-volume of customer interactions, resulting in a 50% increase in customer satisfaction scores.
• Developed and implemented new processes that improved first-call resolution rates by 35%.
• Trained and mentored new customer service representatives, resulting in a 20% reduction in turnover rate.
• Assisted in answering customer inquiries and resolving issues
• Collaborated with the team to develop and implement new customer service processes
• Assisted in creating and maintaining customer service training materials
• Strong customer service experience
• Excellent communication and interpersonal skills
• High attention to detail and accuracy
• Proficient conflict resolution abilities
• Ability to analyze customer needs and develop innovative solutions
• Experience with customer relationship management systems
• Proven ability to multitask, prioritize, and manage time efficiently
• Proficiency with Microsoft Office Suite
• Excellent problem-solving and analytical skills
• Knowledge of customer service principles, practices, and procedures
• Proficiency in data entry, recordkeeping, and reporting

Customer Service Executive Resume Example:

• Improved customer satisfaction scores by 10% through proactive follow-up on inquiries and issues.
• Developed detailed customer service policies and processes, resulting in improved efficiencies and customer experiences.
• Coordinated cross-functional training protocols for customer service personnel on customer service processes and procedures.
• Spearheaded the launch of a customer service management system, driving an 18% reduction in customer interaction times
• Established quality control protocols to ensure customer service standards were upheld and exceeded
• Utilized customer feedback and insights to identify opportunities for improvement and drive growth
• Improved customer loyalty and retention by designing custom experiences and personally engaging with customers
• Developed a customer sentiment tracking system, resulting in a better understanding of customer requirements
• Monitored customer accounts to optimize order status, payment, and account management operations
• Problem-solving and analytical mindset
• Conflict resolution and negotiation skills
• Knowledge of customer service principles and practices
• Customer service management system design and implementation
• Quality control management and monitoring
• Experienced in cross-functional team training and coordination
• Proficient in tracking customer sentiment and feedback
• Self-motivated and proactive team player
• Expertise in order status, payment, and account management systems
• Ability to design custom experiences for improved customer loyalty and retention

Customer Service Relations Resume Example:

• Developed an automated system that drastically reduced customers service costs by 23%.
• Established well-defined customer service processes and policies that improved customer satisfaction scores by 19%.
• Trained 25 customer service staff members in customer service best practices, increasing staff efficiency by 27%.
• Resolved customer complaints at a rate of 90% satisfaction, surpassing the organizational standard of 80%
• Achieved a 95% success rate in addressing customer inquiries quickly and accurately, hepled prevent customer unhappiness or delays
• Earned outstanding feedback from customers for excellent customer service, which increased customer loyalty by 15%
• Implemented innovative methods to monitor customer service performance and identified areas for optimization
• Streamlined system navigation and workflow to ensure customer inquiries were handled in a timely manner
• Constructed detailed reports on customer interaction data that helped strategize customer retention and satisfaction plans
• Automation System Design and Implementation
• Customer Service Process Improvement
• Staff Training and Development
• Complaint Resolution
• Inquiries Handling
• Customer Relations and Satisfaction
• Innovative Solutions
• System Optimization
• Problem Solving
• Workflow Management
• Interpersonal Skills

Customer Service Representative Resume Example:

• Reduced customer complaint resolution time by 37% through developing effective customer relationship management strategies.
• Achieved significant increase in customer satisfaction through proactive customer service methods.
• Managed successful relationships with customers by responding swiftly to inquiries and using quality assurance to maintain efficiency.
• Researched and implemented operational strategies that supported KPIs and significantly improved customer experience
• Earned recognition for exemplary customer service through successfully managing product changes across organization
• Proactively identified customer needs, successfully promoting and cross selling products to support organizational requirements
• Designed and launched a customer feedback program that resulted in a 27% growth in customer loyalty;
• Integrated customer service data with customer Relationship Management software, improving work efficiency by 32%;
• Quickly addressed and solved customer inquiries, reducing response time by 45%.
• Customer Relationship Management
• Proactive Customer Service
• KPI Management
• Data Integration
• Customer Feedback
• Cross-selling
• Active Listening
• Documentation
• Empathy & Compassion

Customer Service Intern Resume Example:

• Achieved customer satisfaction goals by responding to customer inquiries in a professional and timely manner.
• Processed and followed up on orders promptly, reduced customer wait times by 20%.
• Updated and maintained customer records to ensure accuracy, customer trust and improved customer loyalty.
• Trained 3 other interns in recordkeeping overhauls and process optimization tasks.
• Developed and implemented customer service material documents such as user guides, new hire documents and product test reports.
• Processed customer feedback analysis to discover customer trends and areas for improvement.
• Customer Service Excellence
• Problem-Solving & Decision-Making Skills
• Time Management & Multi-tasking Abilities
• Telephone Etiquette & Interpersonal Communication Skills
• Teamwork & Collaboration
• Professionalism & Diplomacy
• Document/Record Keeping
• Training & Mentoring Abilities
• Knowledge of Company Products & Services
• Data Analysis & Reporting
• Quality Assurance Standards

Customer Support Specialist Resume Example:

• Developed comprehensive customer service strategy to reduce resolution time for on-going customer inquiries by 25%, achieving maximum customer satisfaction.
• Upsold products and services to customers to grow recurring revenue by 15% over 6-month period.
• Reduced customer service calls and inquiries by identifying and resolving 15 known technical issues in online menu from previous month.
• Received 98% positive customer feedback after resolving complex customer complaints in timely manner
• Created automated customer service processes that substantially reduced service delivery time and improved overall customer experience
• Established processes to track customer service inquiries, identifying trends and offering solutions to improve customer service processes
• Attained 95% customer satisfaction across all customer service channels after using personalized service for high-value clients.
• Acquired recognition for creating an innovative Apple Support mobile application to provide customers better access to customer service.
• Successfully managed customer inquiries and improved customer service processes with the introduction of a customer relationship management system.
• Excellent customer service and interpersonal skills
• Ability to use problem-solving and troubleshooting techniques
• Comprehensive understanding of customer service procedures and protocols
• Proficiency in using customer relationship management (CRM) systems
• Demonstrated success in implementing customer service strategies
• Highly developed organization and time management skills
• Proficiency in using various social media platforms
• Proven ability to upsell products and services
• Highly skilled in tracking customer inquiries, trends and feedback
• Exceptional communication and listening skills
• In-depth knowledge of customer service policies and best practices
• Experience in developing customer service applications for mobile devices
• Knowledge and understanding of technical operations and software

Entry Level Customer Service Resume Example:

• Managed and resolved customer complaints, resulting in a 20% increase in customer satisfaction scores.
• Trained and mentored new customer service representatives, improving their performance by 30%.
• Implemented new customer service processes, resulting in a 15% reduction in call handle time.
• Assisted in handling customer service inquiries and complaints, gaining hands-on experience in customer service
• Participated in team meetings and training sessions, gaining insights into customer service best practices
• Shadowed experienced customer service representatives, learning how to handle complex customer service issues
• Excellent communication
• Problem solving
• Interpersonal skills
• Customer service orientation
• Patience and empathy
• Time management
• Conflict resolution strategies
• Training and coaching
• Listening skills
• Process improvement
• Attention to detail
• Active listening
• Conflict management
• Active learning
• Service-mindedness
• Analytical thinking
• Product knowledge
• Stress management

Customer Service Lead Resume Example:

• Successfully designed and implemented a customer service strategy that resulted in a 25% increase in customer satisfaction scores within a year.
• Recruited, trained, and managed a team of 8 customer service agents, resulting in a 50% decrease in customer complaints and a 75% increase in customer retention rates.
• Developed and managed customer service initiatives and policies to deliver an efficient and effective customer experience, successfully reducing customer complaints and increasing customer loyalty by +15%.
• Achieved customer service excellence and established an employee-focused culture by training, mentoring, and setting objectives for customer service staff and providing timely feedback on the quality of service and productivity metrics.
• Revamped the customer service policy manual, resulting in a streamlined customer service process and a 35% reduction in call handle time.
• Conducted regular customer surveys to gather customer feedback and insights, resulting in the development of new customer success initiatives and a 30% increase in customer loyalty.
• Tracked and analyzed customer service data, resulting in the identification of key areas for improvement and the implementation of new processes and systems, leading to a 20% increase in overall customer satisfaction.
• Designed and implemented a customer success program that helped retain customers and improve customer loyalty, resulting in a 40% decrease in customer churn rate
• Oversaw daily operations of the customer service department, ensuring quality customer service and a 100% compliance with customer service standards
• Monitored customer service trends and best practices and recommended changes to customer service policies, resulting in the implementation of new technologies and processes, leading to a 15% improvement in overall customer satisfaction scores
• Proven customer service leadership
• Exceptional conflict resolution skills
• Strong problem-solving and analytical capabilities
• Excellent communication, negotiation and interpersonal skills
• Ability to manage customer expectations and complaints
• Demonstrated ability to implement customer service initiatives
• Experience using automated billing systems
• Adept in training and mentoring customer service staff
• Ability to motivate staff and improve customer satisfaction
• Knowledge of quality management system standards and protocols
• Skilled in developing and enforcing customer service policies
• Proficient in developing and monitoring customer service metrics
• Thorough understanding of customer service trends and best practices

Remote Customer Service Resume Example:

• Provided exemplary customer service to 90+ customers per month, resulting in a 25% improvement in customer satisfaction ratings
• Proactively identified and resolved customer inquiries within one business day, leading to an increase in cost-savings of 37%
• Collaborated with product improvement teams to identify and recommend new and innovative products, leading to a 10% increase in revenue
• Skilled at successfully troubleshooting customer inquiries, resulting in a 70% first-call resolution rate
• Developed and implemented customer education program to improve customer service experience, which was recognized in customer feedback and led to a 20% overall increase in customer satisfaction ratings
• Provided customized solutions for individual customer needs, resulting in a 40% reduction in repeat customer service inquiries
• Trained and mentored 14 new customer service representatives, developing their skills and helping them excel in their roles
• Streamlined customer service process through innovative use of online portals, which led to a cost reduction of 30%
• Liaised with internal product development team to implement effective customer service strategy, resulting in 10% decrease in customer complaints
• Excellent verbal communication skills
• Strong written communication skills
• Exceptional customer service skills
• Proficient problem-solving abilities
• Advanced troubleshooting skills
• Accurate data entry
• Knowledgeable in customer service protocols
• Excellent organizational skills
• Adept in multitasking
• Able to think proactively
• Superb interpersonal skills
• Ability to learn quickly
• Excellent time management skills
• Proficient in customer service software
• Ability to work independently
• Exceptional computer skills
• Familiarity with company products
• Ability to work well under pressure
• Positive and empathetic attitude

Senior Customer Service Manager Resume Example:

• Developed a customer loyalty program that increased customer retention by 30% over the course of a year
• Implemented a CRM system to track and report customer experiences, resulting in a 50% improvement in answering inquiries
• Utilized data analysis to develop strategies that improved customer service levels by 45% and customer relations by 60%
• Implemented innovative customer service policies that improved customer satisfaction ratings by 25%
• Built and trained a customer service team that successfully reduced waiting times and inquiries by 70%
• Developed customer feedback surveys that identified areas of improvement, resulting in a 95% decrease in customer complaints.
• Developed and coordinated customer service plans with other departments, resulting in a 15% improvement in overall customer satisfaction
• Facilitated communication between customer service staff and clients to promote positive relations and satisfaction
• Created detailed reports and analyzed data to identify performance goals and monitor team performance, resulting in a 35% increase in productivity
• Project Planning & Management
• CRM Systems Implementation
• Customer Relations & Satisfaction
• Customer Feedback Surveys
• Communication & Interpersonal Skills
• Team Building & Training
• Change Management
• Problem-Solving & Decision-Making
• Performance Evaluation & Improvement
• Customer Loyalty Programs
• Process & Policy Design
• Organizational & Time Management
• Quality Assurance & Control
• Crisis & Issue Management
• Conflict Resolution & Negotiation
• Goal Setting & Strategic Planning
• Agility & Adaptability
• Technology Knowledge & Proficiency

Amazon Customer Service Resume Example:

• Implemented a new customer service training program, resulting in a 25% increase in customer satisfaction scores and a 20% decrease in customer complaints within the first six months.
• Analyzed customer service data to identify trends and areas for improvement, leading to the development of a new chatbot feature that reduced customer wait times by 30% and increased first contact resolution by 15%.
• Mentored and coached a team of 5 new customer service representatives, resulting in a 40% decrease in training time and a 25% increase in team productivity.
• Developed and implemented a new customer service policy that improved response times by 50% and reduced customer complaints by 30%.
• Monitored customer feedback and provided feedback to management, resulting in the implementation of a new customer loyalty program that increased customer retention by 20%.
• Analyzed customer service performance metrics and reported results to management, leading to the implementation of a new scheduling system that reduced wait times by 40% and increased customer satisfaction scores by 15%.
• Resolved a high-profile customer dispute, resulting in a positive resolution and a 10% increase in customer loyalty.
• Developed and implemented a new customer service strategy that improved customer satisfaction scores by 25% and reduced customer complaints by 20%.
• Trained and mentored a team of 10 new customer service representatives, resulting in a 30% decrease in training time and a 20% increase in team productivity.
• Customer service excellence
• Data analysis and reporting
• Team leadership and mentoring
• Training program development
• Customer retention strategies
• Performance metric tracking
• Adaptability to new technologies
• Effective communication
• Problem-solving
• Multitasking
• Empathy and active listening

Retail Customer Service Resume Example:

• Implemented a new customer feedback system, resulting in a 25% increase in positive feedback and a 15% decrease in negative feedback within the first month.
• Developed and executed a training program for new hires, resulting in a 40% decrease in onboarding time and a 20% increase in customer satisfaction scores.
• Collaborated with the merchandising team to redesign product displays, resulting in a 30% increase in sales for targeted products.
• Managed inventory levels and implemented a new stock replenishment system, resulting in a 20% decrease in out-of-stock items and a 10% increase in sales.
• Developed and implemented a customer loyalty program, resulting in a 15% increase in repeat customers and a 5% increase in average order value.
• Resolved a high-priority customer complaint, resulting in a 50% increase in customer satisfaction scores and a 10% increase in positive online reviews.
• Implemented a new customer service tracking system, resulting in a 20% increase in issue resolution time and a 15% increase in customer satisfaction scores.
• Collaborated with the marketing team to develop and execute a successful holiday promotion, resulting in a 25% increase in sales during the promotion period.
• Developed and maintained relationships with key customers, resulting in a 10% increase in repeat business and a 5% increase in average order value.
• Problem-solving and conflict resolution
• Inventory management
• Training and onboarding
• Sales and promotion strategies
• Customer loyalty and retention
• Merchandising and product display
• Collaboration and teamwork
• Time management and organization
• Adaptability and flexibility
• Relationship building
• Digital and social media proficiency

Customer Service Agent Resume Example:

• Implemented a new customer feedback system, resulting in a 25% increase in customer satisfaction ratings and a 10% decrease in customer complaints.
• Collaborated with the product development team to identify and resolve recurring product issues, reducing the number of customer escalations by 15%.
• Developed and delivered training sessions for new customer service agents, resulting in a 20% improvement in first-call resolution rates.
• Managed a high-volume customer service queue, consistently achieving a 95% customer response rate within 24 hours.
• Implemented a customer loyalty program, resulting in a 15% increase in customer retention and a 10% increase in average order value.
• Collaborated with the sales team to identify upsell opportunities, resulting in a 10% increase in revenue from existing customers.
• Developed and implemented a customer service knowledge base, reducing average call handling time by 20% and improving first-call resolution rates by 15%.
• Identified and resolved a systemic issue with order processing, resulting in a 30% reduction in order errors and a 25% improvement in order fulfillment time.
• Collaborated with the marketing team to create customer-focused content, resulting in a 10% increase in website traffic and a 5% increase in customer engagement.
• Excellent communication skills
• Problem-solving abilities
• Customer relationship management
• Ability to handle high-volume customer inquiries
• Knowledge of customer loyalty programs
• Ability to identify and capitalize on upsell opportunities
• Training and development skills
• Knowledge of customer service software and databases
• Ability to create and manage a customer service knowledge base
• Order processing and fulfillment skills
• Ability to implement effective customer feedback systems
• Understanding of product development processes
• Ability to identify and resolve systemic issues
• Content creation skills
• Ability to increase customer engagement
• Ability to improve first-call resolution rates
• Ability to reduce customer complaints and escalations
• Ability to increase customer satisfaction and retention rates
• Ability to work under pressure and maintain professionalism
• Time management and organization skills.

Customer Experience Manager Resume Example:

• Revitalized the customer service framework, introducing new policies and procedures that elevated customer satisfaction scores by 18% within the first year.
• Conducted a comprehensive analysis of customer feedback and service metrics, leading to a strategic overhaul that reduced average resolution time by 22%.
• Implemented a dynamic scheduling system for the customer support team, optimizing workload distribution and increasing operational efficiency by 15%.
• Designed and executed a targeted customer loyalty program that increased repeat customer rate by 25% and boosted overall revenue by 10% within nine months.
• Collaborated with the IT department to integrate customer service software with other business systems, resulting in a 30% reduction in data entry errors and enhanced cross-departmental workflow.
• Managed and resolved high-level customer complaints, achieving a 95% success rate in preserving customer relationships and turning detractors into promoters.
• Championed a company-wide customer experience initiative, leading to the successful launch of a new multichannel service platform that improved customer access by 40%.
• Developed and maintained an extensive knowledge base for customer service, reducing onboarding time for new team members by 50% and improving first-call resolution by 35%.
• Regularly monitored and reported on customer service KPIs, driving continuous improvements that resulted in a 20% increase in overall customer service team performance.
• Customer Satisfaction Analysis
• Process Improvement
• Training and Development
• CRM Software Proficiency
• Brand Alignment Strategies
• Digital Transformation Leadership
• Online Support Portal Management
• Data-Driven Decision Making
• Performance Dashboard Implementation
• Compliance and Data Security
• Team Performance Management
• Personalized Communication
• Customer Segmentation
• Efficiency Optimization
• Customer Retention Strategies
• Project Management

High Level Resume Tips for Customer Service Managers:

Here are some tips to help Customer Service Managers get into the right mindset for the resume creation process: Highlight customer results: As a Customer Service Manager, your resume should showcase your ability to deliver customer-centric results. Aim to highlight your strongest achievements and successes in meeting customer needs and developing customer satisfaction, using concrete customer feedback wherever possible. Demonstrate relationship-building: Customer Service Managers are responsible for building strong relationships with customers. Include information about your experience in interpersonal communication and customer service techniques, such as active-listening, problem-solving, and conflict resolution. Reflect customer service strategies: Your resume should also demonstrate your experience developing, executing, and improving customer service and support strategies. Highlight your experience in process design, training, customer success, and customer satisfaction initiatives. Tailor your resume to the job and company: Make sure to tailor your resume to each job you apply for, emphasizing the skills and experiences that make you a strong fit for the specific role and company.

Must-Have Information for a Customer Service Manager Resume:

Here are the essential sections that should exist in a customer service manager resume:

• Contact Information
• Resume Headline
• Resume Summary or Objective
• Work Experience & Achievements
• Skills & Competencies

Additionally, if you're eager to make an impression and gain an edge over other customer service manager candidates, you may want to consider adding in these sections:

• Certifications/Training

Let's start with resume headlines.

Why Resume Headlines & Titles are Important for Customer Service Managers:

Customer service manager resume headline examples:, strong headlines.

Results-Driven Customer Service Manager with 4+ Years of Successful Experience

Highly Experienced Customer Service Manager Skilled In Client Relations and Solutions

A strong resume headline should be concise, informative, and showcase key strengths in a positive manner.

The two examples of good resume headlines provided are both concise and persuasive. The first headline communicates the individual is results-driven with 4+ years of experience, and the second headline explicitly notes the individual's experience in client relations and solutions.

Weak Headlines

Experience Customer Service Manager - 4 years of Supervision

Customer Service Management – Ready to Lead a Team

The two bad examples of resume headlines are both too vague and generic. The first headline does not demonstrate any unique skills or accomplishments and the second does not provide detail about the individual's expertise. Additionally, both headlines are overly wordy which does not leave much room for showing other accomplishments.

Writing an Exceptional Customer Service Manager Resume Summary:

A resume summary is a brief yet essential overview of your skills, experiences, and accomplishments as a Customer Service Manager. It highlights the most relevant information of your career and showcases how your experiences and skills align with the position you're applying for.

For Customer Service Managers, your resume summary should highlight your strong leadership skills, ability to handle complex customer service issues, and experience in team management. A well-crafted summary should also demonstrate your ability to drive customer satisfaction, improve processes, and manage customer service operations effectively.

Here are a few tips for writing an effective resume summary for Customer Service Managers:

• Tailor it to the specific job you are applying for by highlighting the most relevant skills and experiences.
• Emphasize your quantifiable achievements, such as successfully reducing customer complaints by a certain percentage or implementing a new process that improved customer satisfaction scores.
• Use keywords related to the customer service management industry and the company's needs to optimize your resume for both people and applicant tracking systems (ATS)
• Keep the summary concise, ideally under 4 sentences, to make a strong and impactful first impression.
• Avoid cliches and generic statements and do not repeat information already included in other sections of your resume.

Customer Service Manager Resume Summary Examples:

Strong summaries.

• Experienced Customer Service Manager with 6+ years of experience in leading customer service teams and driving customer satisfaction. Skilled in developing efficient processes and procedures to improve customer service operations.
• Proactive Customer Service Manager with 6+ years of experience in overseeing customer service initiatives and resolving customer inquiries. Adept at using customer feedback to develop strategic plans for continuous improvement.

Why these are strong:

• These summaries are concise and provide specific examples of the Customer Service Manager's experience and skills. They give the reader a clear understanding of the manager's abilities and experience.

Weak Summaries

• Experienced Customer Service Manager with 6+ years of experience. Skilled in customer service operations.
• Customer Service Manager with 6+ years of experience. Adept at customer satisfaction and customer service initiatives.

Why these are weak:

• These summaries are too vague and lack detail. They do not provide any concrete examples of the Customer Service Manager's experience or abilities, which would give the reader a better sense of their qualifications.

Resume Objective Examples for Customer Service Managers:

Strong objectives.

A motivated professional with 1 year of customer service experience seeking a management role at ABC company where I can leverage my background to enhance the customer service department’s operations.

Energetic and organized professional with 1 year of customer service experience looking to join the team at ABC company as a Customer Service Manager to help improve customer service procedures and foster loyalty.

• Good objective statements are specific to the specific position and company, making sure to reference qualities that may be valued by employers, in addition to demonstrating relevant experience and skills. In the good examples, the individual references their customer service background, as well as their goals in their desired position.

Weak Objectives

Generalist with 1 year of customer service experience seeking to help manage the team at ABC company.

Young, enthusiastic professional with 1 year of customer service experience looking to work towards an entry-level management role in the customer service department at XYZ company.

• Poor objective statements are too general, not specific to any company, and do not demonstrate any level of experience or expertise. They may also lack the detail that many hiring managers will look for when evaluating potential candidates. Additionally, the individual did not specify the type of role they are looking for, which makes it more difficult to be considered for it.

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Speed up your resume creation process with the resume builder . generate tailored resume summaries in seconds., how to impress with your customer service manager work experience:, best practices for your work experience section:.

• Highlight key achievements - Customer Service Managers should use their job history to showcase how their contributions have improved customer service, generated revenue, and impacted the customer experience.
• Demonstrate key skills - Customer Service Managers should emphasize their abilities to communicate effectively, handle customer requests in a timely manner, resolve customer concerns and provide excellent customer service.
• List awards and recognitions - List any awards, recognitions or commendations that you have received during your career as a Customer Service Manager, as this will demonstrate your success and commitment to excellence.
• Use language that appeals to employers - Use industry-specific words and buzzwords that are applicable to customer service, such as sales, customer service, problem-solving, customer satisfaction, customer retention, customer onboarding, customer experience, and customer loyalty.
• Tailor your experiences to the role - To be the most convincing and attractive, tailor the experience section of your resume to the specific position you are applying for. Pay close attention to the job description and include details that directly apply to the position.
• Demonstrate your knowledge - Make sure to mention any certifications, courses, and/or seminars you’ve taken as a Customer Service Manager in order to showcase your knowledge base and any new skills you may have acquired.
• Quantify your accomplishments - Whenever possible, use facts, figures, and statistics to quantify your successes as a Customer Service Manager. Summarize your achievements to give the potential hiring manager a clear picture of the results you have obtained in your current and past positions.
• Stay up-to-date with trends - To stand out among other Customer Service Managers, stay on top of the most recent trends, tools, and technologies in the customer service industry. Knowing these advancements offers you a competitive edge and proves you are up-to-date with the current times.

Example Work Experiences for Customer Service Managers:

Strong experiences.

Managed a team of 10 customer service representatives, resulting in a 15% decrease in customer complaints over a 6-month period.

Developed and implemented a customer service training program, leading to a 20% improvement in customer satisfaction.

Organized and participated in promotional events, resulting in a 10% increase in sales.

Developed and maintained a customer service system, resulting in a 10% decrease in response times over a 3-month period.

Created and managed a customer service database, leading to a 5% reduction in customer service costs.

Organized and coordinated promotional activities, resulting in a 5% increase in customer engagement.

• These examples demonstrate the customer service manager’s ability to decrease customer complaints, improve customer satisfaction, increase sales, reduce response times, reduce costs, and increase customer engagement. The metrics included in each example illustrate the impact that the individual had in their role.

Weak Experiences

Managed a team of customer service representatives.

Developed and implemented a customer service training program.

Organized promotional activities.

Developed and maintained a customer service system.

Created and managed a customer service database.

Participated in promotional events.

• These examples do not provide any metrics or explain the impact that the individual had in their role. The duties listed are also too general and do not explain the individual’s accomplishments.

Top Skills & Keywords for Customer Service Manager Resumes:

Top hard & soft skills for customer service managers, hard skills.

• Decision Making

Soft Skills

• Organization

Go Above & Beyond with a Customer Service Manager Cover Letter

Customer service manager cover letter example: (based on resume).

Dear Hiring Manager, I am writing to express my keen interest in the Customer Service Manager position at [Company Name]. As an experienced customer service manager with a proven track record in managing teams and improving customer satisfaction ratings, I am confident in my ability to make a valuable contribution to your company. In my previous role, I managed a team of customer service representatives, resulting in a 20% increase in customer satisfaction ratings. I achieved this by developing and implementing new customer service policies and procedures, which led to a 15% reduction in customer complaints. Furthermore, I collaborated with cross-functional teams to deliver projects and initiatives on-time and on-budget, which resulted in a 15% increase in departmental productivity. As a strong believer in quality work and attention to detail, I also demonstrated my ability to deliver results in the usual projects that an individual would be assigned at this level. My experience in managing teams and providing support to senior customer service managers has also had a positive impact on the company's overall performance. I am confident that my skills and experience would enable me to effectively manage your customer service team and improve customer satisfaction ratings for [Company Name]. I am excited about the opportunity to contribute my expertise to your organization and would welcome the opportunity to discuss further how I can make a valuable contribution to your team. ‍

Thank you for your consideration. Sincerely, [Your Name]

A cover letter is a valuable tool for any job seeker, and this is especially true for customer service managers. Customer service management is a highly competitive field, and a cover letter can help you stand out from other applicants. It can showcase your communication skills, highlight your relevant experience, and demonstrate your enthusiasm for the position.

While a resume provides a summary of your skills and experience, a cover letter allows you to personalize your application and connect with the hiring manager on a deeper level. It's an opportunity to tell your story, explain why you're passionate about customer service management, and show how you can add value to the organization.

Here are some of the key reasons for pairing your customer service manager resume with a cover letter:

• It demonstrates your communication skills: As a customer service manager, communication is key. Your cover letter provides an opportunity to showcase your ability to write clearly and concisely, and to convey your ideas effectively.
• It shows your enthusiasm for the position: A well-written cover letter can demonstrate your passion for the role and the organization. This can make a big difference in the hiring manager's decision-making process.
• It highlights your relevant experience: Your cover letter allows you to explain how your skills and experience align with the requirements of the job. This can help the hiring manager understand why you're a good fit for the role.
• It sets you apart from other applicants: A well-crafted cover letter can help you stand out from other applicants who may have similar experience and qualifications.

We understand that writing a cover letter may seem daunting, but it doesn't have to be. Remember that the cover letter is an extension of your resume, so you can use the same format and content as your resume. It's also a chance to address any gaps or questions that the hiring manager may have after reading your resume.

Tips for aligning your cover letter with your resume:

• Use the same header as your resume: This will help the hiring manager identify your application as a complete package.
• Align the content of your cover letter with the requirements of the job: Use the job description as a guide to highlight your relevant skills and experience.
• Use keywords from the job posting: Incorporate relevant keywords from the job posting to help your application get past applicant tracking systems (ATS).
• Keep your cover letter concise and focused: Aim for one page and avoid repeating information from your resume.
• Proofread carefully: Errors in your cover letter can undermine your credibility, so make sure to proofread carefully before submitting your application.

Resume FAQs for Customer Service Managers:

How long should i make my customer service manager resume.

The ideal length for a Customer Service Managers resume is 1-2 pages. This allows you to showcase your professional experience and qualifications, while still keeping the document concise and focused on the key points. However, if you have many years of experience, more than two pages can be acceptable as long as you focus on the most recent and most relevant information. Avoiding filler words, information, and irrelevant duties can also help you to keep your resume on the shorter side.

What is the best way to format a Customer Service Manager resume?

When crafting a Customer Service Manager resume, it is important to clearly present your qualifications and experiences in a professional way. Include your most relevant accomplishments and skills upfront in the resume to grab the attention of the reader. Use bulleted lists to break up information into organized chunks, and make sure to use industry-specific words and phrases wherever appropriate to indicate your knowledge of the field. Lastly, use a simple, clear font to ensure that the content can be easily read and understood.

Which Customer Service Manager skills are most important to highlight in a resume?

Customer Service Managers should always be sure to include hard skills related to customer service, communication, time management, and problem solving in their resumes. Specifically, these professionals should highlight that they have expertise in customer service issues resolution, multi-channel customer service (phone, email, etc.), sales, customer dispute management, conflict resolution, call center operations, customer surveys, customer feedback, and maintaining customer relationships. In addition, Customer Service Managers should strive to include technical skills such as proficiency in Microsoft Office suite (Word, Excel, PowerPoint, and Outlook), CRM systems such as Salesforce and Zoho, data analytics, project management software such as Asana, Jira, and Trello, customer support software such as Zendesk and Helpshift, and any other software related to customer service management. It is also beneficial to include a variety of soft skills such as demonstrated aptitude in starting and managing customer service operations, customer orientation, effective communication, customer loyalty, adaptability, empathy and sympathy, negotiation, problem-solving, multitasking, and attention to detail. By carefully selecting the hard and soft skills that suit their customer service management experience, Customer Service Managers should be able to create an effective resume.

How should you write a resume if you have no experience as a Customer Service Manager?

If you have no experience as a Customer Service Manager, focus on the key competencies and skills the job requires. Aim to highlight the skills you do have that can be translated to the role, such as excellent communication, problem-solving, and customer service (if applicable). Be sure to include details such as coursework, internships, and volunteer work that demonstrate your commitment and drive to work in customer service management. Make sure to keep your resume concise and to the point, and position yourself for success as a Customer Service Manager.

Compare Your Customer Service Manager Resume to a Job Description:

See how your Customer Service Manager resume compares to the job description of the role you're applying for. Our free Resume and Job Description Match tool will analyze and score your resume based on how well it aligns with the position. Here's how you can use the comparison tool to improve your Customer Service Manager resume, and increase your chances of landing the interview:

• Identify opportunities to further tailor your resume to the Customer Service Manager job
• Improve your keyword usage to align your experience and skills with the position
• Uncover and address potential gaps in your resume that may be important to the hiring manager

Complete the steps below to generate your free resume analysis.

Related Resumes for Customer Service Managers:

Beginner level customer service resume example, customer care manager resume example, customer service associate resume example, customer service coordinator resume example, customer service executive resume example, customer service intern resume example, customer service lead resume example, customer service relations resume example, customer service representative resume example, customer service specialist resume example, customer support specialist resume example, entry level customer service resume example, remote customer service resume example, senior customer service manager resume example, customer service manager resume example, amazon customer service resume example, retail customer service resume example, more resume guidance:.

Jobscan > Resume Examples > Customer Service Skills and Resume Examples You Need to See > Customer Service Manager Resume Examples, Skills, and Keywords

Customer Service Manager Resume Examples, Skills, and Keywords

If you’re passionate about customer experience and satisfaction, here’s a plan for you. Follow our customer service manager resume samples and suggestions to take the next step in your career.

Jobscan has helped land interviews with

Customer service manager resume sample

If you’ve been working in customer service for a while, you might be thinking about climbing the ladder to management. What better way to improve the customer experience than from the top, being in charge and setting the standards? As a customer manager, some of your primary duties will be to:

• Train and oversee agents
• Research strategies to enhance customer experience
• Develop quality standards for customer service
• Evaluate staff performance
• Maintain a professional workflow
• Address and resolve customer concerns

If it’s time to take a step upward in your career, you should start by composing a stellar resume to showcase your best customer service manager skills and help you make a lasting impression. Remember, you’re competing with candidates who are just as capable as you, so do your best to stand out and catch your potential employer’s eye.

Most hiring managers use an applicant tracking system (ATS) as a first step in the filtering process. If you want to make it through to the interview , take a look at the customer service manager resume example below.

Findlay, OH 45840 • (555) 555-1234 • [email protected] • linkedin.com/in/nancy-jenkins

CUSTOMER SERVICE MANAGER & CONTACT CENTER SUPERVISOR

Energetic and performance-driven Customer Service Supervisor with 10 years of experience leading teams, improving performance, identifying opportunities, and successfully defusing the toughest clients in a call center. Excellent written/verbal communication and interpersonal skills and the ability to respectfully interface with executives from various departments and divisions.

Customer Service Team Leadership | Marketing & Sales |T raining & Development | Conflict Resolution|Performance Improvement Strategies | Communication | Marketing Data Analysis | Active Listening | Customer Relationship Management | Customer Retention Event Planning & Execution | Interviewing/Hiring

Lead team of 10 agents in the sub-servicing of FHA/USDA/VA loans overseeing completion of each stage in the process to ensure adherence to Fannie Mae, Freddie Mac, and Ginnie Mae regulations.

• Defuse 15+ escalated calls per day and if necessary open task for appropriate department to resolve problem.
• Generate and send documents, including payoff requests, copy of note, statements, appraisals, closing disclosure, loan modifications, forbearance letters, payoffs, deed, and delinquency notices to borrowers each day.
• Monitor the queues to verify calls on hold meet the less than 2-minute standard.
• Review key performance indicator (KPI) and champion team improvements through training. Meet and exceed goals over the last 6-months.
• Calls Per Hour averaged 6 to 10. Compute data daily for yield results to determine monthly average.
• Adhered to schedule and drove improvements from 60% to 85%.
• Drove quality assurance (QA) from an average of 75% to 91%.
• Assisted with annual performance reviews for each team representative.
• Conducted interviews for potential hires. Utilize team chat daily to assist agents.

Coordinated patient scheduling for 245 practices in 17 states and 150 dental practices for patients not seeking treatment in 24-36 months.

• Generated 1,500+ calls per week and retained 25% of patients by scheduling appointments.
• Communicated with patients to determine reasons for leaving the practice and to improve patient experience and dental practices processes.

Created best-in-class service for customers utilizing America’s most reliable network.

• Managed 45+ calls per day and addressed billing inquiries from escalated customers to retain 20+ customers a month.
• Reviewed product sales orders for accuracy, explained documents, and approved order exceptions; Selected to assist in training new agents.
• Utilized Customer Relationship Management (CRM) software to gather and analyze customer information and facilitate retention campaigns.

Why this resume works

Customer service manager resume skills and keywords

Bypassing the ATS will ensure your resume-writing efforts weren’t in vain. It might seem daunting, but it actually doesn’t require much effort. All you have to do is read the job description thoroughly and keep an eye out for the keywords that they’re looking for to incorporate into your resume. If they’re in the job description, they’re likely to be what the ATS is scanning for. If you need help, there’s a list of customer service manager resume keywords below.‌

Skills for a Customer Service Manager:

• Merchandising
• Attention to detail
• Business planning
• Management Information Systems (MIS)
• Customer support
• Account management
• Supply Chain Management
• Business development
• Team leadership
• People management
• Team building
• SAP Products
• Business process improvement
• Project management
• Negotiation
• Change management
• Business strategy
• Strategic planning
• Communication
• Multitasking
• Vendor management
• Sales management
• Operations management
• Logistics management
• Business-to-Business (B2B)
• Operating systems
• Customer experience
• Time management
• Problem-solving
• Performance management
• Sales operations
• Continuous improvement
• Customer satisfaction
• Customer retention

5 Customer Service Manager Resume Writing Tips

Composing a great resume is a matter of strategy. Put yourself in the recruiter’s shoe: what would you like to see in an applicant? Follow the suggestions below to get great tips that make resume-writing easy, and get your resume recruiter-ready in no time.

Tip # 1: Follow instructions and showcase your attention to detail

Some hiring managers start thinning out the candidate pool before they even touch the ATS. Pay close attention to the application instructions so that you don’t get a rejection email a day after applying. Keep an eye out for:

• Special submission methods
• Specific formatting instructions
• Chronology preferences

Failing to comply with these first-step requests will make you look uninterested, or worse ⁠— negligent. Hiring managers want to see thoroughness and don’t want to waste their time.

Tip # 2: Polish your resume to perfection

Another excellent way to show off your attention to detail — which, by the way, is a crucial skill for customer service management — is submitting a flawless resume. Typos and grammatical errors are often a dealbreaker when applying for any job, but especially this one. You’ll come off as an unprofessional candidate who’s not interested enough in the position to bother opening up spellcheck.

Hiring managers want to know they’ll be able to trust you as you perform your daily duties. Nobody’s looking for an employee that they’ll have to micro-manage. Prove that you’re capable of catching mistakes, whether those mistakes are made by your team or by yourself, by double-checking your work.

Tip # 3: Use metrics to showcase your experience as a customer service manager

Recruiters and hiring managers scan dozens of resumes in a day. How can they tell, when every applicant’s making the same claims, who the best candidates are? Make it easy for them.

Use figures and percentages to define your previous accomplishments in customer service. Avoid claims that can’t be substantiated, like:

• Excellent team player.
• Great at budgeting. ‌

Swap them for sentences that look like:

• Managed a team of 25+ staff members.
• Increased sales by 13% by implementing a new service approach.

Be specific, but remember to keep your statements concise. Use action words whenever possible to make your entries more engaging.

Tip # 4: Avoid embellishing your customer service manager resume with “white lies”

People will say anything they can think of in their resume or in the interview to impress the hiring manager. However, they forget they’re dealing with trained professionals! Getting caught in a lie will immediately disqualify you from the application process.

Even if you get away with lying and land the job, if the truth comes out during your employment, you can be fired on the spot. Everything you worked for will be gone. It’s just not worth it. Just focus on your actual skills.

Tip # 5: Introduce yourself as a customer service manager

I nclude a short paragraph at the beginning of your resume where you summarize your career arc. This section will help you grab the recruiter’s attention by providing a snapshot of what they’ll see in your resume. Keep it brief, but don’t forget to include your:

• Years of experience in customer service.
• Relevant education and credentials.
• Two or three big accomplishments throughout your career.

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Customer Service Manager Resume Examples and Templates for 2024

• Resume Examples
• Resume Text Examples

How To Write a Customer Service Manager Resume

• Entry-Level
• Senior-Level

Customer Service Manager Text-Only Resume Templates and Examples

John Bergsen (123) 456-7890 [email protected] LinkedIn | Portfolio Philadelphia, PA 12345

A dynamic customer service manager with six years of professional experience specializing in client relations, operations management, and cross-functional leadership. A strong history of building and developing high-performance teams to enhance client satisfaction and drive customer loyalty.

Professional Experience

Customer Service Manager, United Airlines, Philadelphia, PA October 2018 – present

• Manage a 30-person customer service team for the United Airlines sector of the Philadelphia Airport, serve as the escalation point for customer issues, and provide coaching and training to drive customer success
• Develop and implement new training programs and scripts and establish client relations best practices, resulting in a 15% increase in monthly satisfaction scores
• Coordinate cross-functionally with five airline departments to resolve escalated issues and improve operational workflows

Customer Service Specialist, American Airlines, Philadelphia, PA June 2017 – October 2018

• Delivered high-quality customer service to 20 to 40 passengers per day, communicated with empathy and patience, and achieved a 94.7% customer satisfaction rating
• Coordinated with the customer service manager to identify opportunities to enhance service delivery, resulting in a 5% reduction in customer wait times
• Client relations
• Cross-functional leadership
• Customer service
• Process improvement
• Team management

Certifications

Certified Customer Service Manager (CCSM), 2017

Bachelor of Business Administration (B.B.A) Temple University, Philadelphia, PA September 2013 – June 2017

Skyler Thompson (123) 456-7890 [email protected] LinkedIn | Portfolio Nashville, TN 12345

A results-oriented customer service manager with eight years of experience building and leading diverse customer care teams for health care organizations. A proven track record of implementing innovative training programs to enhance the customer experience.

Customer Service Manager, Aikens Medical Device Co., Nashville, TN December 2017 – present

• Oversee a 10-person customer care team for a $5 million medical device company, manage daily operations, and identify opportunities to improve the customer experience
• Coordinate with the sales team to resolve escalated customer issues, ensure satisfaction, and build long-term relationships, contributing to a 20% increase in client retention
• Lead the development and implementation of new customer service policies, SOPs, and quality standards, resulting in a 10% increase in customer satisfaction metrics

Customer Service Manager, Sunrise Medical, Nashville, TN June 2015 – December 2017

• Led a 25-person call center team for a health care provider with over 15,000 registered patients, established a work culture centered on accountability and empowerment, and successfully improved monthly patient satisfaction from 72% to 89% in 2017
• Created a new customer service script and delivered remedial training to enhance team performance, resulting in a 45-second reduction in average call times
• Continuous improvement
• Operations management
• Relationship building
• Staff development

Bachelor of Business Administration (B.B.A) University of Tennessee,Knoxville, TN September 2011 – June 2015

• Certified Professional in Customer Relationship Management (CPCRM), 2017
• Certified Customer Service Manager (CCSM), AIBMC, 2015

Hideo Araki (123) 456-7890 [email protected] LinkedIn | Portfolio Miami, FL 12345

A customer service manager with over 10 years of experience, specializing in customer care, program management, and continuous improvement. A strong history of building dynamic customer service teams to deliver elite service to client businesses. Adept at identifying opportunities to streamline processes and achieve operational excellence.

Customer Service Manager, Cohen HVAC Inc., Miami, FL July 2016 – present

• Build, manage, and develop a customer service department with over 25 personnel, interface with client accounts ranging from $100,000 to $350,000, and establish relationships
• Develop processes and procedures to support sales enablement and ensure smooth hand-off throughout all phases of service delivery, resulting in a 90% retention rate
• Coordinate with senior leadership and stakeholders to resolve service issues for an at-risk client account generating over $250,000 in annual revenue

Customer Service Manager, Cadence Insurance Inc., Miami, FL June 2013 – July 2016

• Oversaw all aspects of client services for a business insurance provider, managed a team of over 20 customer service representatives and customer care specialists, and led initiatives to improve service delivery
• Established a culture of continuous improvement and collaboration and created new customer care standards to improve client satisfaction and retention
• Account management
• Client services
• Program management

Bachelor of Business Administration (B.B.A) University of Florida , Gainesville, FL September 2009 – June 2013

• Six Sigma Black Belt Certification, 2017
• Certified Customer Experience Professional (CCXP), AIBMC 2016

To create an impactful customer service manager resume , highlight your strongest accomplishments from throughout your career. Hiring managers want proven leaders who can build successful teams and interface effectively with diverse customers and clients. Provide tangible examples of these skill sets on your resume.

As a customer service manager, it’s also important to highlight your industry expertise. Without a thorough understanding of a product, service, or field, you can’t effectively train customer service teams or identify solutions to client issues. Throughout this guide, we’ll provide valuable insights to help translate your career experience into a results-driven resume.

1. Summarize your customer service manager qualifications in a dynamic profile

The summary at the top of your resume sets the tone for your entire document, as this is your opportunity to make a positive first impression on the hiring manager. Start by listing your job title, years of experience, and three to four specializations that align with the job posting. The goal is to create an engaging snapshot of your career and personal brand, which can help differentiate you from the competition during the job search.

Professional Profile - Example #1

A customer service manager with over 10 years of experience specializing in customer care, program management, and continuous improvement. A strong history of building dynamic customer service teams to deliver elite service to client businesses. Adept at identifying opportunities to streamline processes and achieve operational excellence.

Professional Profile - Example #2

2. add a compelling section featuring your customer service manager experience.

Accomplishments are what separates a generic document from a results-driven resume. Many job seekers make the mistake of listing mundane job duties rather than professional achievements. As you craft your bullet points, focus on the value you generated for your teams, clients, and organizations throughout your career. This is what hiring managers want to see in their candidates, not just generic job descriptions and responsibilities.

Professional Experience - Example #1

• Lead the development and implementation of new customer service policies, standard operating procedure (SOPs), and quality standards, resulting in a 10% increase in customer satisfaction metrics

Professional Experience - Example #2

Customer Service Manager, United Airlines, Philadelphia, PA October 2017 – present

3. Include education and certifications relevant to customer service managers

In addition to your education, consider obtaining certifications to bolster your job application. There are numerous customer service certifications you can pursue, such as the Certified Customer Success Manager (CCSM) and Certified Professional in Customer Relationship Management (CPCRM). You can also consider obtaining a leadership certification or a credential that’s specific to your field. This will show prospective employers you’ve continued to expand your industry knowledge and expertise.

• [Degree Name]
• [School Name], [City, State Abbreviation] [Dates Enrolled]
• Bachelor of Business Administration (B.B.A)
• University of Tennessee, Knoxville, TN September 2011 – June 2015
• [Certification Name], [Awarding Organization], [Completion Year]

4. List customer service manager-related skills and proficiencies

Most organizations rely on Applicant Tracking Systems (ATS) to identify qualified candidates for job openings. If your resume lacks a certain number of keywords, your application may be rejected by the ATS before it reaches the hiring manager. To mitigate this risk, incorporate key terms from the job description into your profile, professional experience, and skills sections. Below, you’ll find a list of keywords you may encounter while pursuing customer service manager positions:

How To Pick the Best Customer Service Manager Resume Template

Selecting the ideal template can be challenging for many job seekers. With such a variety of options available, finding the right fit for your personal brand is often challenging. Although it’s usually best to select a straightforward format that uses minimal color and avoids bulky graphics, it’s best not to stress over your template. Remember your achievements and qualifications will always be the determining factor in whether or not companies decide to hire you.

Frequently Asked Questions: Customer Service Manager Resume Examples and Advice

What are common action verbs for customer service manager resumes -.

It’s easy to run short on action verbs during the resume-building process. Often, only a limited number of words convey your professional experience accurately. That being said, it’s important to differentiate your usage of verbs, as your bullet points may begin to seem repetitive to hiring managers. We’ve compiled a list of verbs to keep your content fresh and compelling:

How do you align your resume with a job description? -

According to the Bureau of Labor Statistics , management occupations are expected to grow 8% between 2021 and 2031. Many of these job openings will be in customer service. Although companies are always looking for experienced management professionals, you’ll still need to carefully align your resume with the job description to maximize your chances of success.

For example, if you’re pursuing a role that involves frequent collaboration with the sales department, showcase your cross-functional leadership experience. If an organization is seeking a manager who excels in staff development, you’d highlight examples of you building teams and providing training to enhance performance. By tailoring your resume to the job description, you’ll significantly increase your odds of landing the interview.

What is the best customer service manager resume format? -

Customer service manager resumes should always use a reverse chronological format. This ensures that your most recent and relevant experience is featured towards the top of your document. Functional resumes are not recommended for these types of positions, as a skill-based resume won’t allow you to provide tangible examples of your customer service and leadership experience.

When you finish your resume, don’t forget to write a matching cover letter. This allows you to showcase aspects of your experience that wouldn’t normally fit on the resume. It’s especially important to mention something specific about the company’s reputation or culture in the middle paragraphs, as this will show hiring managers that you’ve done your research beforehand. For more information, view our customer success manager cover letter guide.

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Frank Hackett

Certified Professional Resume Writer (CPRW)

Frank Hackett is a professional resume writer and career consultant with over eight years of experience. As the lead editor at a boutique career consulting firm, Frank developed an innovative approach to resume writing that empowers job seekers to tell their professional stories. His approach involves creating accomplishment-driven documents that balance keyword optimization with personal branding. Frank is a Certified Professional Resume Writer (CPRW) with the Professional Association of Resume Writers and Career Coaches (PAWRCC).

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Customer Service Manager Resume: Sample & Job Description

When it comes to the job of a customer service manager, it is essential to have a comprehensive set of skills to deliver exceptional service experiences to customers. To achieve this feat, a customer service manager needs to be an expert in communication, problem-solving, leadership, and so on. In short, a customer service manager is responsible for managing a team of professionals who interact with customers daily to offer products or services, ultimately ensuring clients are happy and satisfied.

An effective customer service manager resume is critical to landing this job. This document should demonstrate your experience, accomplishments, and qualifications in a way that highlights your potential as a customer service manager. The importance of having an effective customer service manager resume cannot be overstated, as this is the first impression a potential employer will have of you.

In the following sections, we will examine the components of an effective customer service manager resume, examine what employers are looking for, provide examples, and define the job description of a customer service manager.

Customer Service Manager Job Description

The job of a Customer Service Manager is to oversee a team of customer service representatives who provide assistance and support to customers. The role is crucial in ensuring that the customers are satisfied with the company’s services and products.

Roles and Responsibilities of a Customer Service Manager

The following are some of the key roles and responsibilities of a Customer Service Manager:

• Leading and managing a team of customer service representatives, ensuring that they provide excellent customer service to customers
• Developing and implementing customer service policies and procedures that align with the company’s goals and objectives
• Handling customer complaints, managing customer inquiries, and ensuring timely and effective resolution of customer issues
• Monitoring team performance, identifying areas for improvement, and providing feedback and coaching to team members
• Collaborating with other departments (such as Sales and Marketing) to ensure a seamless and positive customer experience
• Collecting and analyzing customer feedback, and using the insights to improve customer service processes and strategies
• Managing and maintaining customer databases, ensuring that customer information is accurate and up-to-date
• Developing and managing budgets for the customer service department, ensuring that resources are allocated effectively

Skills and Qualifications required for a Customer Service Manager Job

To be successful in a Customer Service Manager role, the following skills and qualifications are required:

• Strong leadership skills, with the ability to motivate and inspire a team to deliver excellent results.
• Excellent communication skills, both verbal and written, with the ability to articulate complex information clearly and concisely.
• A customer-focused mindset, with the ability to understand and empathize with customer needs and concerns.
• Strong problem-solving skills, with the ability to analyze data, identify patterns, and develop effective solutions.
• Excellent organizational skills, with the ability to manage multiple tasks and projects simultaneously.
• Proficiency in customer service software and CRM systems.
• A Bachelor’s degree in Business Administration, Communications, or a related field is preferred.
• Prior experience in a customer service management role is highly desirable.

The role of a Customer Service Manager is critical to the success of any business. It requires strong leadership skills, excellent communication, and problem-solving skills, as well as the ability to understand and empathize with customer needs, to ensure that customers are satisfied with the company’s products and services.

Understanding the Resume Format and Design for Customer Service Manager

When it comes to landing a position as a Customer Service Manager, presenting a well-designed resume is crucial. Your resume is your first impression to a potential employer and your chance to showcase your skills and achievements. A poorly designed resume can lead to missed opportunities, while a well-crafted one can help you stand out to hiring managers.

Importance of a Well-Designed Resume for a Customer Service Manager

A Customer Service Manager works in a role that requires excellent communication skills, problem-solving ability, and customer service expertise. These skills should be reflected in your resume. A well-designed resume can help you communicate these skills effectively.

A well-designed resume helps you to:

Showcase your skills and achievements – A well-designed resume can help to make your skills and achievements stand out.

Make a great first impression – A well-designed resume can impress hiring managers and keep them interested in your application.

Stand out in a crowded job market – A well-designed resume can help you to attract attention among a sea of other applicants.

Standard Format for Creating a Customer Service Manager Resume

Creating a standard format for a Customer Service Manager resume can help to make sure that you are presenting the right information, in the best way possible. Here is a standard format for creating a Resume for a Customer Service Manager:

The header should include your name, address, phone number, and email address. This information should be clearly visible and easily readable.

A summary section should provide a brief overview of your professional background, skills, and achievements. Keep it to two to three sentences.

List your relevant skills such as communication, problem-solving, customer service for Customer Service Manager

• Work Experience

The work experience section lists your previous employment, job title, dates of employment, and key achievements. Use bullet points to highlight your achievements.

The education section lists your highest degree, the institution, and degree subject and the date you graduated.

• Certifications

List relevant certifications you have earned that are important to the customer service industry.

By following these standard format guidelines, you can create a resume that will showcase your skills and achievements in the best light possible. With a great resume, you will be well on your way to landing your dream job as a Customer Service Manager.

Resume Summary for Customer Service Manager

In the highly competitive job market, having a powerful and impressive resume summary is a must-have for all job seekers, including customer service managers. The resume summary is a brief and concise statement that highlights your relevant skills, experiences, accomplishments, and qualities, which demonstrate your suitability for the job. It is a vital section that recruiters and hiring managers often look at first and use it to determine if your application is worth considering or not. Therefore, a well-crafted resume summary can make a significant difference in your job search.

A good resume summary for a customer service manager should be straightforward, clear, and persuasive. It should mention your years of experience in providing exceptional customer service, managing teams, and achieving business goals. It should also highlight your skills in communication, problem-solving, conflict resolution, and leadership, as these are critical for success in this role. Moreover, incorporating specific metrics and achievements can enhance your resume summary and make it more compelling.

Here are some examples of good resume summaries for a customer service manager:

A results-driven and customer-focused customer service manager with 10+ years of experience in leading high-performing teams and improving customer satisfaction. Expertise in analyzing customer data, identifying trends, and implementing effective solutions that enhance the customer experience. Proven track record of exceeding sales targets while reducing costs and increasing operational efficiency.

A strategic and collaborative customer service manager with 8+ years of experience in managing diverse teams and improving customer retention. Proficient in developing and implementing customer service policies, procedures, and training programs that align with the company’s mission and values. Skilled in performance management, coaching, and mentoring team members to achieve their full potential.

A dynamic and adaptable customer service manager with 12+ years of experience in managing global teams and delivering exceptional customer service across various industries. Extensive knowledge of customer service technologies, including CRM software, chatbots, and social media platforms. Proven ability to lead cross-functional teams, optimize processes, and exceed customer expectations.

Your resume summary for a customer service manager should capture your skills, experiences, and achievements in a concise and compelling format. It should highlight your relevant qualifications and demonstrate why you are the best candidate for the job. By creating a strong resume summary, you can increase your chances of securing an interview and land your dream job.

Professional Experience for Customer Service Manager Resume

When it comes to applying for a Customer Service Manager position, having relevant work experience in your resume is crucial. This section should showcase your accomplishments and skills within the customer service industry.

Here are some examples of job descriptions and bullet points that you can include in your Customer Service Manager Resume:

Job Description 1:

• Supervised a team of 10 customer service representatives and ensured adherence to company policies and customer satisfaction goals
• Developed and implemented training programs to improve employee performance and enhance overall customer experience
• Conducted performance evaluations and provided constructive feedback to team members
• Monitored daily operations and reported on key metrics to upper management
• Resolved complex customer issues and escalated to appropriate teams when necessary

Job Description 2:

• Managed a high-volume customer service department consisting of 20+ representatives across various channels (phone, email, chat)
• Analyzed customer feedback and implemented strategies to improve overall satisfaction and retention rates
• Collaborated with cross-functional teams to resolve customer issues and improve service delivery
• Developed and implemented standard operating procedures to improve efficiency and reduce response times
• Trained new team members and provided ongoing training to ensure continuous development and improvement

When writing your bullet points, make sure to use action verbs and quantify your accomplishments whenever possible. For example, instead of saying “Managed a team,” you could say “Successfully managed a team of 10 representatives, resulting in a 20% increase in customer satisfaction ratings.” This demonstrates not only that you were successful in your role but also the specific impact it had on the company.

When crafting your professional experience section, focus on showcasing your leadership skills, customer service expertise, and ability to drive results. With a well-crafted resume, you can position yourself as a top candidate for any customer service manager position.

Educational Qualifications and Certification for Customer Service Manager Resume

As a Customer Service Manager, your role is critical in ensuring the satisfaction of the customer. To be considered for this position, there are certain educational qualifications and certification programs that you should have.

Relevant Educational Qualifications

A bachelor’s degree in business administration, marketing, or a related field is often preferred for a Customer Service Manager position. This qualification offers you the foundational understanding of business operations, marketing strategies, and customer relationship management, which are essential for the role.

Furthermore, continuing education courses in customer service, public relations, and communication can be beneficial in enhancing your problem-solving abilities, communication, and managerial skills.

Certification Programs for Customer Service Managers

Certification programs offer the opportunity to demonstrate that you possess the requisite skills and knowledge required to become a Customer Service Manager. Some of the certification programs that may boost your chances of landing a job in this role include:

Certified Customer Service Manager (CCSM):  This certification demonstrates that you possess the necessary skills required to manage a customer service team effectively, boost customer satisfaction levels, and provide exceptional customer service.

Certified Manager of Customer Service and Support (CMCSS):  This program validates your expertise in managing customer service teams and ensuring customer satisfaction through effective problem-solving and resolution.

Certified Customer Experience Professional (CCEP):  This certification program provides you with a comprehensive understanding of customer experience management, including strategies for improving customer engagement, loyalty, and retention.

Listing Education and Certifications on the Resume

When it comes to listing your education and certifications on your resume, it’s essential to showcase your qualifications in the best light possible. Here are some tips to help you do so:

Place your education and certification information in a separate section on the first page of your resume, under a heading like “Education and Certifications.”

List your degrees and certifications in reverse chronological order, beginning with the highest degree or most recent certification.

Provide the name and location of the school or organization that awarded the degree or certification, the degree or certification title, and the year you obtained it.

Use bullet points to highlight any relevant coursework, honors, or awards you received while pursuing your degree.

Include any relevant professional development courses, workshops, or conferences you attended.

Key Skills and Competencies for Customer Service Manager Resume

As a customer service manager, it is essential to have a combination of technical and soft skills that can help you deliver outstanding support to customers while managing a team of customer service representatives. Some of the technical skills required for the job include familiarity with customer service software and tools like CRM, chat and email management systems, and call center software. On the other hand, soft skills are equally important, and hiring managers expect to see that you have solid communication, leadership, problem-solving, and conflict resolution skills.

Here are some job descriptions and bullet points that can help you highlight your key skills and competencies in your customer service manager resume:

• Technical Skills:
• Strong skills in using CRM software and deploying call center applications effectively.
• Knowledge of common helpdesk and email management tools for optimal results.
• Proficiency in call management systems and hold queue management.
• Understanding of essential eCommerce and web applications to improve customer experience.
• Soft Skills:
• Exceptional written and verbal communication skills to interact with customers and clients of diverse backgrounds
• Excellent leadership skills to manage and motivate a team of customer service representatives to deliver results.
• Solid problem-solving skills to resolve complex customer issues and escalations effectively
• Ability to handle difficult situations and conflicts with customers calmly and professionally.
• Strong organizational and analytical skills to drive customer satisfaction and generate insights.

A Customer Service Manager resume must showcase the extensive combination of technical and soft skills required to excel in the role. Providing specific examples of how you have used your skills in previous positions will demonstrate that you are an experienced and qualified candidate for the job. With a well-thought-out key skills and competencies section, you can make an excellent impression on hiring managers and increase your chances of landing the position.

Achievements and Accomplishments for Customer Service Manager Resume

As a customer service manager, showcasing your achievements and accomplishments in your resume is crucial to standing out to potential employers. These highlights can demonstrate your ability to lead a team, improve customer satisfaction, and drive business growth. Here are some examples of achievements and accomplishments that can be included in your customer service manager resume:

Improved Customer Satisfaction Ratings:

• Increased customer satisfaction ratings by 20% through implementation of new customer service initiatives and staff training programs.
• Achieved a Net Promoter Score (NPS) of 9, surpassing industry average of 7.

Increased Efficiency and Productivity:

• Spearheaded implementation of a new customer relationship management (CRM) system resulting in a 15% increase in efficiency and service delivery.
• Successfully implemented workforce management strategies that increased productivity by 25% while reducing costs by 10%.

Developed High Performing Teams:

• Successfully managed and coached a team of 20 customer service representatives, resulting in a 30% increase in employee satisfaction and retention rates.
• Lead teams in exceeding customer service KPIs by 25%, including average handle time, first call resolution, and call abandonment rates.

Contributed to Revenue Growth:

• Increased revenue by 15% through upselling and cross-selling strategies that were incorporated into customer service workflows.
• Developed customer retention programs, leading to a 25% increase in customer lifetime value.

By including specific and quantifiable achievements and accomplishments in your resume, you can demonstrate your value as a customer service manager candidate. Make sure to tailor these highlights to the specific job description and company culture to make your resume stand out even more.

References for Customer Service Manager Resume

When it comes to including references in a Customer Service Manager Resume, it’s important to choose the right individuals that can add value to your application. Consider selecting people who have worked with you in a professional capacity, such as former managers or colleagues, and who can speak to your customer service skills and abilities.

When formatting the references section of your Customer Service Manager Resume, it’s important to follow a consistent and professional format. Here are a few tips to keep in mind:

1. Choose the right heading

Use the heading “References” or “References Available Upon Request” and place it at the bottom of your resume. This will ensure that your references are included, but not taking up valuable space at the top of your document.

2. Include relevant information

List your references in reverse chronological order, starting with your most recent or current employer. Include their name, title, company, and contact information, including their email and phone number. You can also include a brief sentence or two outlining how you know the reference and their relationship to you.

3. Ask for permission

Before including someone as a reference, it’s important to ask for their permission first. This not only shows respect for the individual, but it also ensures that they are prepared to speak positively about your skills and abilities.

4. Prepare your references

It’s important to give your references a heads up before you start applying for jobs. Let them know that you will be using them as a reference and provide them with a copy of your resume and the job descriptions you are applying for. This will help them prepare and speak more specifically to the skills and abilities that are most relevant to the position.

Including references in a Customer Service Manager Resume can help add credibility to your application, but it’s important to choose the right individuals and present them in a professional and consistent manner. Follow these tips to ensure that your references section is tailored to the position and makes a positive impression on potential employers.

Common Mistakes in Customer Service Manager Resume

When creating a customer service manager resume, it’s important to avoid common mistakes that can hurt your chances of landing the job. Here are some tips and tricks to help you improve your customer service manager resume.

Common Mistakes

1. focusing too much on duties rather than achievements.

One common mistake is focusing too much on the duties you performed in your previous roles and not enough on your achievements. Hiring managers want to know what you accomplished, not just what tasks you completed. Make sure your resume highlights your accomplishments, such as improving customer satisfaction ratings or increasing sales.

2. Including irrelevant information

Another mistake is including irrelevant information. Hiring managers don’t need to know your hobbies or personal interests unless they are directly related to the job. Stick to relevant information, such as your work experience and skills.

3. Using a generic resume

Using a generic resume that doesn’t highlight your specific skills and experience can also hurt your chances of landing a job. Customize your resume for each job you apply for, highlighting the skills and experience that are most relevant to that position.

4. Not including relevant keywords

Many companies use applicant tracking systems (ATS) to screen resumes for relevant keywords. If your resume doesn’t include the keywords they are looking for, it may not even make it past the initial screening process. Do some research on the company and the job description to identify the keywords you should include.

Tips and Tricks

1. use a clear and concise format.

Make sure your resume is easy to read and highlights your skills and experience. Use a clear and concise format, with bullet points to break up paragraphs and make it easier to skim.

2. Include metrics and achievements

Make sure your resume includes metrics and achievements that highlight your skills and experience. For example, if you increased customer satisfaction ratings in your previous role, include the percentage increase.

3. Customize your resume for each job

Customize your resume for each job you apply for, highlighting the skills and experience that are most relevant to that position. Use the job description as a guide to identify the keywords and skills you should highlight.

4. Use relevant keywords

Make sure your resume includes relevant keywords to improve your chances of getting past the initial screening process. Do some research on the company and the job description to identify the keywords you should include.

By avoiding common mistakes and following these tips and tricks, you can improve your customer service manager resume and increase your chances of landing the job.

Applicant Tracking System (ATS) and Customer Service Manager Resume

When applying for a job as a Customer Service Manager, it’s important to understand the role of the Applicant Tracking System (ATS) in the selection process. An ATS is used by many employers to manage the recruitment process and screen job applications. Its primary function is to scan resumes for specific keywords and phrases that match the job description, followed by ranking the most qualified candidates.

To make sure your Customer Service Manager resume is ATS friendly, follow these tips:

1. Use the job description as a guide

Start by reading the job description carefully and identify the keywords and phrases relevant to the position. Use these words to describe your experience and skills throughout your resume but make sure to avoid using irrelevant or clichéd phrases.

2. Choose the right format

ATS systems are often not compatible with complex formatting or graphics, so it’s essential to use a simple, clean and easy to read format. Use bullet points, headings and subheadings to make your resume easy to scan and follow.

3. Focus on achievements

Include specific achievements and results to showcase your skills and success in delivering excellent customer service. Use metrics and data, such as customer satisfaction ratings, response times and efficiency rates, to quantify your achievements and demonstrate your impact.

4. Include a skills section

Create a specific section for your skills, listing the core skills required for the position. This not only ensures that your skills are prominently displayed on your resume, but also makes it easier for ATS systems to identify them.

5. Use the right keywords

Make sure to use relevant keywords throughout your resume, especially in the skills and experience sections. This not only helps with ATS systems, but also appeals to human recruiters and helps them quickly identify your suitability for the role.

By following these tips, you can create an ATS-friendly Customer Service Manager Resume that highlights your skills and achievements while increasing your chances of landing an interview.

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30 Customer Service Resume Examples for 2024

Customer Service Resume

• Customer Service Resumes by Experience
• Customer Service Resumes by Role
• Writing Your Customer Service Resume

As the face of the organization, the customer service team is instrumental in building and maintaining a business’s reputation.

To be a successful customer service professional, you must have a wide-ranging skillset—patience, empathy, critical thinking, and detailed knowledge of your company’s products or services.

With such a tall order, you shouldn’t also have to be an expert at  building a resume . Our easy  resume tips  are available at your fingertips!

We’ve analyzed countless resumes and  chosen the 30 best customer service resume samples to help you land your next job in 2024 .

Furthermore, we’ll share our recommendations and advice so you can put your best foot forward on your resume; before you know it, you’ll also be ready to tackle your  customer service cover letter !

or download as PDF

Why this resume works

• The best way to do this is by making your points concise and highly relevant to the job to which you’re applying. If you include a  resume summary , tailor it to the business to which you apply. As a rule of thumb, the more you customize and  fine-tune your resume  for each job application, the more likely you are to get an interview. 

Entry-Level Customer Service Resume

• Choose two tastefully contrasting fonts: one for your section headers, and one for your body text. 
• Leverage white space throughout your resume to give it a clean, easy-on-the-eye, professional feel.
• We suggest bold (but not garish) colors in the header and titles to draw attention.
• Say goodbye to excess white space by adding some relevant projects you’ve worked on.
• Just make sure they relate to the  customer service job description  and emphasize your most relevant skills.

Customer Service Associate Resume

• Something very impressive on a  customer service associate resume  is when you’ve gone the extra mile to be certified. Definitely include any licenses or certifications you have in a dedicated “Certifications” section.
• Our  user-friendly resume templates  and  Google Docs resume templates  allow you to quickly add a section just for certificates and licenses.
• For example, “Handled an average of 40+ customer complaints per day with a 93% customer satisfaction rate.”

Customer Service Manager Resume

• Don’t worry though! You can easily tailor it by mentioning the specific job title you’re seeking, the company’s name, and any position-specific skills you’ve learned. If these kinds of details paralyze you, take a breath; now, make a resume with one of our  free resume templates  or  Google Docs interactive resumes  that already have sections laid out for your objective.
• Though including a  resume objective  is optional, we recommend one if you’ve had a career change, are entry-level, or simply need to effectively fill a little space on your resume.
• If you choose to add it, make sure it’s unique and personalized for every application you submit. That’s right. Every single one.

Customer Service Lead Resume

• Also, a technical support specialist position might have refined your problem-solving skills and technical knowledge, essential for resolving issues beyond the first line of support. A moment or two when your leadership stance shone brightly is a welcome addition to your customer service lead resume.

Senior Customer Success Manager Resume

• Here’s the inside scoop: dig into the job ad to get a grasp of what hiring managers are after, whether killer communications skills , a track record of success in customer handling, or knowing your way around the latest industry software (think Salesforce, Slack, and Zendesk). Then, spotlight these proficiencies in your showpiece. See? A piece of cake!

Customer Care Resume

• Think along the lines of “Spearheaded the integration of Freshdesk to streamline client communications, reducing response time by 37%” and “Negotiated service agreements with high-value clients, bringing in $576,987 in new business”. These should be your highlights—front and center of your resume’s work experience section. After all, wouldn’t you notice a candidate with figures to prove they’re a mover and shaker?

Airline Customer Service Resume

• In the same line, use larger fonts to draw the hiring manager’s attention to different essential parts of your resume. For example, role titles should be in a larger font and title case format, while terms accentuating your skills, hobbies, contact information, and education should be in uppercase.

Healthcare Customer Service Representative Resume

• Take David’s points for example. See how they use multiple skills in their points to show prospective employers that they’re well aware of what’s trending in the healthcare service industry.

Customer Experience Resume

• Remember, that this field usually only requires a high school diploma so no matter what qualification you have, add it in. Leaving the education sector of your customer experience resume blank will only worsen your chances of getting hired.

Customer Service Call Center Resume

• It’s fine even if you mention them in other unrelated job roles. Just ensure that you clearly state how your assistance helped customers in a particular scenario.
• If you run out of room in your resume, remember that a cover letter generator can help you expound quickly on the details you care about sharing.

Customer Service Bank Resume

• Even if it’s only a short stint, mention how you went beyond resolving technical issues at a desk by adding your ability to make personalized follow-ups, maintain high-data accuracy rates, and implement any customer feedback provided.

Insurance Customer Service Resume

• Remember that expertise in communication efficiency, accurate responses align well with the requirements of the role since you will be handling customers.

Client Service Manager Resume

• And if you may, add your metrics on improving customer satisfaction to further prove your potential.

Customer Service Specialist Resume

• Luckily, customer service is typically a metric-heavy role. From sales to customer reviews to retention, there’s a lot of numbers you can draw upon, such as customer satisfaction scores, how many customers you helped, and sales targets you exceeded.
• Metrics draw the eye of the resume reader and increase the length of time they’ll review your  customer service specialist resume , which increases your likelihood of getting an interview. Since a hiring manager will, on average, spend six seconds reviewing your resume, hooking their attention quickly is key.

Retail Customer Service Clerk Resume

• The structure of your  retail customer service resume  can either help or hurt the flow of the employer’s reading experience and affect whether or not you get that interview.
• We suggest you experiment with an array of  resume templates  and go for the one that zooms in on your greatest selling points.
• Sprinkle in impressive numerical metrics such as team headcounts, sales targets met, and payment processing accuracy percentages whenever possible.

Customer Success Manager Resume

• Challenge yourself to prove your impact with metrics.
• For example, how much time did you save in labor hours? How much did you increase profits for the company? Provide any details that show how quickly you could boost numbers at the next business that’s smart enough to hire you. 
• Striking a good balance between hard and soft skills is tricky, but doable—the  skills section on your resume  can emphasize the soft skills that made those impressive numbers happen in the first place.

Bilingual Customer Support Resume

• For example, you can mention the number of reward program members you signed on, the number of customers you helped per shift, the number of performance-based awards you earned, and the percentage of bilingual clients who specifically returned to you for assistance.
• Pass the automated tracking system filter by peppering your skills section with relevant keywords you’ve taken the time to mine from the  job description .
• Just be sure the keywords you glean from the job description truly match the skills you possess! Better to be a master of a few talents than have a surface knowledge of many.

Customer Service Consultant Resume

• Having trouble breaking up with the roles you had in high school? You can save old positions in a separate document, just in case. Just reassure yourself that you can discuss this expertise during an interview.
• Rather than cramming your work experience down to microscopic font size, try honing in on your most relevant work history. 
• Since you probably have plenty of experience, you may want to consider including a  resume summary , which can give a valuable overview of your skills and how they’ve driven results over the course of your lengthy (10+ years for a summary) career. 

Customer Service Agent Resume

• As long as you’re not distracting from the content of your resume, go ahead and get a little creative. 
• Do this by  organizing your resume  into distinct sections (subheadings are your friend), and use an unexpected pop of color to draw on your personality. Who said your resume has to be boring? 
• Focus on adding hard skills, like Zendesk, Salesforce, and Microsoft Word.

Customer Service Success Specialist Resume

• Hiring managers in the customer service field often have less than a minute to review your resume, so it’s important that you place the most relevant information where they’ll see it! 
• Emphasize growth in your career by ordering your work experience in a  reverse-chronological resume format , meaning that your most recent experience will be listed at the top of the page. 
• Including numbers in your work experience bullet points shows the employer that you’re great at your job! Ultimately, they’re looking for specialists who can perform the job well, and numbers prove that you can. 

Customer Service Coordinator Resume

• That’s right. Your resume doesn’t need to look computer-generated to command respect. In fact, using a sprinkle of color can demonstrate your confidence and individuality, making you an even more appealing candidate. 
• A word of caution: While more companies are valuing the individuality and flair of applicants, there are times when toned-down colors (like deep navy, slate gray, or hunter green) may be more appropriate. This can be especially true if you’re applying to a larger corporate business. Determine what’s best by investigating the  customer service job description’s  work culture.

Customer Service Advisor Resume

• Now, that doesn’t mean you need to bring the entire color wheel to your resume. Instead, focus on grabbing recruiters’ attention by using one or two colors for your section titles. You can start from scratch to find a visually-appealing color, or use a  resume template  if you’re not artistically inclined. 
• Take your resume personalization to the next step by adding a  career summary  section if you’re a total pro in the field with more than a decade of experience. Use this section for some humble bragging and tell hiring managers about your biggest accomplishments over the course of your career. Because if there’s any good time to brag, it’s on your resume, right?

Customer Service Technician Resume

• It’s surprisingly easy! Using hard numbers throughout your resume makes hiring managers slow down and read more carefully, plus using metrics supercharges your resume clout and indicates that you know your value (literally). 
• Don’t be afraid to highlight your  hobbies and interests on your resume .
• But, please, please ensure you can relate them to the job. If you’re including a super interesting hobby, a hiring manager is almost certainly going to ask you all about it. You better 1.) actually do that hobby, and 2.) be able to relate that hobby to relevant customer service tech job skills. 

Customer Service Representative Resume

• So, instead of simply adding ‘Sales’ as a skill in your customer service representative resume , use an example of where and how you used said skillset. Try, “Boosted high-end electronic sales by 34% through deep product knowledge and personalized demonstrations.”

Call Center Customer Service Resume

• Format your resume so that your most recent experience and achievements are at the top of your call center customer service resume . By doing this, you’re presenting those highlights in a way that they’re the very first thing a recruiter will probably look at.

Professional Customer Service Resume

• Let’s say you have a Certified Customer Service Professional (CCSP) certification on your professional customer service resume—it immediately lets a potential employer know you’re well-equipped and ready to provide exceptional customer service.

Customer Service Supervisor Resume

• If you know your way around a specific CRM or management software, don’t miss the opportunity to add it to your customer service supervisor resume and show an employer you’re a well-rounded candidate.

Remote Customer Service Resume

• By using a remote customer service resume template that’s clutter-free and spotlights what’s really important, you can show a recruiter what they need to see to form a positive opinion of you.

Customer Service Sales Resume

• Let’s take the poetry writing, portrait sketching, and vector illustration mentioned in this customer service sales resume . They convey that you have a knack for being creative, understanding design, and paying attention to detail—all of which will come in handy in your professional role.

Related resume guides

• Receptionist
• Sales Associate
• Front Desk Receptionist

4 Tips to Improve Your Customer Service Resume Today

Customer service resumes have gone beyond a simple list of experiences and education that prove your worth. Now, they’re as varied as the candidates themselves. Before writing a resignation letter and applying for your next job, check out BeamJobs’ list of recommendations to make your resume sound professional, look neat, and prove without a doubt that you’re the best candidate. We’ll cover:

• Customer service skills
• Formatting your customer service resume
• Quantifying your previous impact
• Customizing your resume for each job

Tip 1: Confidently choose your customer service skills

The  skills section of a resume  might be short, but it packs a punch. This is where you sell what you’re capable of and what you can do. This section is especially important for ATS to keep you in the running, so it’s crucial to pay attention to what skills you possess.

You should list both hard skills (like Microsoft Office Suite, HubSpot, or HelpDesk) and soft skills (like organization, problem-solving, and interpersonal communication). The best place to find applicable skills would be the job description itself—see what’s required for the tasks listed, and then use those tasks to steer you in the right direction.

Let’s say you run across a  customer service job description  requesting bilingual support like this:

• Answer telephone calls and emails promptly in Spanish and English
• Maintain and extend client base through positive customer interaction
• Excellent verbal and written skills in both Spanish and English
• Strong organizational and analytical skills 
• Flexible—must be able to work independently AND with a team daily

Based on the job description, it’s clear this company values a bilingual, organized individual who is an effective communicator. These skills (as long as they accurately define you) should serve as the foundation of your skills section. And a word to the wise—don’t apply for a job if you can’t honestly say you own the skill set required. 

Now, it’s time to tailor your skills section to the job description, which could look like this:

• Bilingual (Spanish and English)
• Organized 
• Strong verbal and written communication 
• Proven customer success 
• Empathetic 
• Methodical and thorough documentation 
• CRM (HubSpot)

Not every customer service job description will look like the one above, so your skills section should reflect the role for which you’re applying.

The following skills would be great additions to other customer service positions:

• Data analysis
• Metrics-driven
• Customer service reporting
• Self-motivated
• Social media
• Creative problem-solver
• Inquisitive

Tip 2: Format your resume for the ATS and recruiters 

When you open the pages of a book, what’s more inviting: dense blocks of text with little color or short paragraphs with headings, indents, and plenty of white space? The latter is easier to read and, thus, more inviting. Your customer service resume needs to follow the same principle since it’s your first impression. Make the recruiter’s job as easy as possible by being neat, easy to read, and understandable. 

There are multiple ways to achieve this, but one of the easiest is to put things in  reverse-chronological format . This helps recruiters know immediately where you’re coming from. (For example, if you recently worked as a customer service representative, you’ll have a shorter adjustment period. And even if you were a customer service rep a few years ago, the reverse-chronological order will help recruiters quickly assess your qualifications.)

Further suggestions for keeping your resume easy to read: 

• Bullet points rely on keywords, essential for making your resume ATS-friendly. The condensed structure and repetitive points also relieve eye strain when reading.
• Place the customer service title beneath your name to make it easier for the recruiter to keep that specific job in mind as they scan your resume. This is especially crucial when a company is hiring for multiple positions.
• The average time a recruiter spends looking at a resume is six to seven seconds, which means you should only include necessities. Anything else that’s relevant can be brought up in the job interview.
• Some companies see them as antiquated, but others like knowing exactly what you’re aiming for. Scan resumes in the job field to see if others include them, and consider reaching out to current employees on LinkedIn for advice.
• Primarily, fancy icons or images may confuse the ATS. Beyond that, leaving them off your resume looks more professional; plus, it leaves room for more important things, like skills or awards.

Objective or summary for your customer service resume?

Objectives and summaries  are a hot topic for resumes. It’s up to you to decide if an objective or summary is needed for your customer service resume. Typically, objectives/summaries are a good idea if you’re changing careers, you’re an entry-level applicant, or if you want to customize them for each application. Otherwise, it would be best to leave space for other things.

The difference between objectives and summaries rests in their purpose and your level of experience. Both are roughly two to three sentences, but  an objective describes your interest and qualifications for the job while a summary highlights your past work . If you have limited experience, you should choose an objective to sell why you’re the best candidate, but if you’re years into customer service, you could include a summary to describe your unique background.

No matter if it’s a summary or an objective, it should always be concise, informative, and personal ; this is your chance to show your personality and skills before the interview, so make it count.

When you write your objective, communicate your reason for applying and why you’d make a great candidate. Avoid making it generic, flat, or too casual: 

• College graduate looking for work in the customer service industry to start a life-long career. I’m hardworking, great with people, and skilled with computers.

Instead, your objective should be specific, detailed, and unique to both you and the job description. Try something that highlights your skills regardless of your experience level:

For those who have 10+ years of experience, a summary is the best way to go. Poor summaries have limited and vague information:

• I’m a manager who is seeking further professional growth. I’m good at resolving conflicts, handling money, and writing reports; looking for a job that will give me experience and career options.

Rather, a summary should be a highlight reel of your accomplishments and expertise. To further showcase your talent, add metrics here, too:

This summary is tailored to the position and outlines the candidate’s experience and skills while being personable and not too formal. By carefully crafting your objective or summary, you can rise above the competition in just two to three sentences.

Tip 3: Leverage metrics on your customer service resume 

Leveraging metrics is all about avoiding generality and demonstrating success. Most job description bullets don’t describe how successful, friendly, or efficient you were. However, saying, “Assisted 200+ customers weekly with technical questions with a 98% customer satisfaction rate,” tells the recruiter the specifics of your talents and abilities. 

Writing metrics for every single bullet point isn’t necessary, but including an estimate when you can is better than staying vague.

Some customer service metrics to add to your resume include:

• Customer satisfaction (CSAT) score: The core aspect of customer service is keeping customers happy, so providing high CSAT scores based on your interaction with customers is bound to get recruiters noticing.
• Net promoter score: Just like the CSAT, this gives an insight into how happy customers are with the company. 
• Employee retention rate: This statistic works well if you’re in a management position with a tight-knit group. That means your leadership has a direct effect on how many customer service reps leave or stay.
• Resolution rate: By showing a percentage of solved cases, you demonstrate your effective problem-solving skills and care for the customer.
• Customer effort score: This shows how much effort it took to get an issue resolved. Less effort means you’re easier to work with and more effective, which is why a low CES score is useful to add to your resume.
• Customer/employee numbers: Providing the number of teammates, employees, or customers you’ve helped or served is a great way to show your capability in helping large volumes of people.

Now that you know what kind of metrics to include, below are some examples of how you can use them in practice. If you have trouble calculating some of the aforementioned metrics,  HelpCrunch  or  Kustomer  have some helpful formulas. 

• Assisted over 250 patrons with technological questions monthly with a consistent 86 CSAT score based on interactions
• Extended the client base through positive, empathetic communication, resulting in a net promoter score of over 50
• Led a group of 20 employees through conflict resolution training, and updated onboarding processes that improved employee retention by 23%

Tip 4: Customize your customer service resume for the job 

Just as every company is different, no customer service position is identical. So, why would you submit the same resume for multiple customer service job applications? Tailoring your resume shows you have researched the job and helps corroborate your candidacy.

Check the following list for advice on how to customize sections of your resume:

• Mention the company by name and what you hope to accomplish. Check the “job details” section of the job description to see what the company hopes to achieve, whether it’s boosting customer loyalty or increasing customer satisfaction.
• Many customer service jobs require similar skills, but that doesn’t mean your skills should stay stale. Check the job description’s qualifications to scan for skill keywords to use. Keep it under 10 to avoid being excessive.
• Include the job description requirements in your resume as much as you can. If the job description says they’re looking for someone who will “standardize quality customer service through positive customer interactions,” mimic that wording on your resume to describe your past achievements. This helps make your resume ATS-friendly while highlighting your skills.
• No matter the customer service role you’re seeking, there are many ways to  write your resume  so that it’s relevant and unique to every application:

Customer service resume

• All of these are good ways to customize your job description points.
• Include a concise objective that mentions the company by name, and highlight why you’re qualified for the job.
• Have you assisted large volumes of customers or boosted overall customer numbers? Have you increased efficiency or used specific software discussed in the job description? 

Customer service rep resume

• Outcomes like increased sales or error reductions are great metrics to include.
• Highlight skills like empathy, friendliness, and negotiation in your skills section and job description bullets.
• Include your goals for your interactions with customers, like “established lasting relationships” to draw attention to your interpersonal skills.

Customer service manager resume 

• Use verbs like “directed,” “led,” or “modeled” to demonstrate productive leadership.
• Include a summary to showcase the success of your career so far and what you can bring to your new job.

Entry-level customer service resume

• For example, if you were a lab assistant, you had to be highly organized and a great problem-solver, which would work well in a customer service resume.
• Stress your ability to work well with people—include any courses,  extracurricular projects , or volunteer efforts where you interacted with people consistently. 

Retail customer service resume

• Include past experience where you solved problems, troubleshot issues, or resolved disagreements.
• Anything relating to product management would be an excellent addition—think of past jobs that dealt with marketing or sales, especially if you can provide metrics like increased revenue or reaching sales targets.

Customer success manager resume

• CSMs must be able to see trouble coming and steer clear, so include responsibilities where you proactively and positively improved the customer’s experience.
• Resilience and tenacity are two core elements of the customer success journey, so long-term projects and goals are solid additions to prove you’re willing to spend the time to get something done right. 

Bilingual customer support resume

• Include all languages in which you’re fluent in the skills section. Also, make sure to highlight your bilingual (or multilingual) abilities in your objective or summary.
• Mention how you improved your customer service strategies or practices as this will show you actively make customer experiences better for everyone.

Customer service consultant resume

• CSCs are also great advocates for both the customer and the company. They see things from both the customer’s perspective and the company’s, so keep your resume balanced between your advancements for the company and your success with customers.

The keys to your customer service resume

Resumes are your first impression, so it’s important you make a good one. By taking the extra time to customize and adjust your customer service resume, you’ll catch the eye of hiring managers. With your list of relevant skills, professional formatting, specific job metrics, and customized additions, your resume is sure to stand out from the competition.

Upload your resume to our  resume checker  to see if your resume meets our AI-powered recommendations. If you’re starting from scratch, use the  best free resume builder , which allows you to create resumes from the ground up with helpful hints and tools from BeamJobs. If you’ve made it this far, it’s safe to say you’re well on your way to crushing your customer service resume!

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Resume examples & templates, we have curated resumes for more than 500 designations and professions below. resumes are grouped by industry and domains. scroll down and you might just find the perfect resume example for your designation or area of expertise. we are constantly updating the list., customer service manager - resume example & template, description.

A Customer Service Manager, often known as a customer service manager, is responsible for ensuring that a company's customers are happy. Their job is to lead and motivate the customer service team, design loyalty programs, and set customer satisfaction goals in order to deliver excellent customer service. Their responsibilities include communicating customer service objectives to Customer Service Representatives and other department members, accumulating data to make progress assessments, and cooperating with upper management to develop ways to improve customer service among their employees.

Resume of Customer Service Manager in Text Format

ADAH IMRAN 

Phone Number:  9953776253 | Email : [email protected] | LinkedIn: linkedin.com/company/getsetresumes 

CUSTOMER SERVICE MANAGER-leveraging 12+ years of experience

Customer Service Manager with a proven track record of enhancing team performance on customer service metrics and meeting SLAs. Capable of motivating teams and developing underperforming individuals into potential managers. Proactive, dynamic, and skilled troubleshooter, with a strong emphasis on developing and implementing process improvements to support company growth and technical innovation. Excellent interpersonal and communication skills, a strong work ethic, and the ability to operate under pressure while maintaining high levels of service are all required.

PROFILE SUMMARY

• Expertise in creating effective customer service procedures, policies, and standards.
• Proficiency in developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.
• Experienced in implementing an effective customer loyalty program.
• Expert in maintaining accurate records and documenting all customer service activities and discussions.
• Responsible in assess service statistics and preparing detailed reports on the findings.

CORE COMPETENCIES

• Customer Service Management
• Complaint Resolution
• Retail Operations Management
• Customer Satisfaction
• Front-End Supervision
• Sales & Margin Improvement
• Teambuilding & Training
• Cost-Reduction Strategies
• Order Fulfillment

PROFESSIONAL EXPERIENCE

Greenlam Industries Ltd., Noida  | Jan. 2019 – Present

Senior Customer Service Manager

• Develop and implement customer service policies and procedures define and communicate customer service standards oversee the achievement and maintenance of agreed customer service levels.
• Work in conjunction with engineering on new business opportunities that may advance to the product development stage.
• Avoid bad receivables recommend and implement price adjustments quote follow-up quotations statistics work with outside sales representatives to best serve the customers.
• Developed all reports used to understand and promote work productivity improvements.
• Responsible for the supervision of a staff of twenty-eight people within the customer service department responsible for providing the best level of customer service to the customers.
• Responsible for building positive customer relationships, sales growth, and the accuracy of customer accounts and transactions.
• Evaluate and analyze and develop contact center metrics and quality assurance scores to develop more efficient and effective operations.

Sahni Natarajan & Bahl, Greater Noida  | Apr. 2015 – Dec 2018

Senior Customer Service Manager  

• Managed a team of 8-10 consultants at varying skill levels, driving engagement, morale, and collaboration within the direct team
• Supervised consultants answering calls and emails and potentially chat messages from customers seeking assistance with post-order issues such as returns, replacements, refunds, delivery status, backorder inquiries, and any other issues that may arise in the order fulfillment process
• Provided extensive coaching and counseling to assist consultants in meeting customer satisfaction, resolution targets, exceeding customer expectations, building customer loyalty, and taking advantage of sales opportunities
• Conducted side-by-side observations and quality assurance (call monitoring) reviews
• Made recommendations and/or take corrective action to manage performance as appropriate and be an integral part of the disciplinary and termination process
• Worked closely with Human Resources and Senior Leadership to address and resolve employee issues

Genius Consultants Limited, Greater Noida  | Sept. 2013 - Aug. 2015 

Customer Service Manager

• Coordinated and supervised the daily activities of the team, and sets priorities and goals for the team, such as periodic objectives, key milestones, performance metrics and standards, etc.
• Coached, mentored, and trained employees, providing input to employee performance evaluations.
• Demonstrated accountability for the results of the production or support operations team.
• Provides input on resources planning, policy development, and setting guidelines.
• Applied acquired expertise to analyze and solve problems without a clear precedent.
• Ensured overall guidelines and procedures are being followed, quality is of the company and departmental standards, and demonstrates responsibility for the overall compliance of team operations.
• Monitored production and respective results of the team: oversees the incoming call queue and tracks calls, call volumes, customer wait times, and escalated calls or customer complaints, etc.

Anix Systems Pvt. Ltd., Greater Noida | Mar. 2011 - Aug. 2013 

Associate Customer Service Manager

• Managed a call center that consisted of inbound and outbound representatives by setting goals, monitoring calls, handling performance reviews, and coaching staff to improve customer service and increase productivity.
• Managed the Data Entry Manager and serve as a liaison for the data entry team for process improvements and communication between the data entry manager and the VP of Shared Services.
• Trained associates on quality customer service, retention, increased sales, up-selling, and cross-selling techniques.
• Analyzed data from CRM to improve results of outbound call campaigns as well as inbound call efficiency.
• Assisted additional circulation departments in identifying inefficiencies, and assist in streamlining processes, and implementation.
• Advised department heads on how to continuously engage the subscriber base.
• Assisted in improving response rates for company mailings and promotional contests by selecting envelope design and selecting contest prizes.
• Strengthened client relationships by conducting routine portfolio reviews to measure plan success.
• Contributed to overall campaign management by implementing dialing strategy and communicating campaign results.
• Observed calls to ensure proper quality and productivity offering employee coaching and development when necessary and/or required.
• Participated in the development, implementation, and updated of all aspects of Customer Service Training.

Hewlett Packard Careers, Gurgaon | Mar. 2010 - Apr. 2011 

• Ensure customer satisfaction by driving resolution of customer-reported issues.
• Work with external vendors, network partners, internal technical support, agents, and customers as appropriate, to ensure timely resolution/completion of trouble tickets and work orders.
• Identify and aggressively manage chronic issues which may arise.
• Manage reported customer service issues via the trouble ticketing system, ensuring fault isolation, escalation and resolution are appropriately documented.
• Address all customer inquiries and disputes, seeing them through to resolution.
• Set departmental and individual goals, as well as facilitate and implement departmental changes.
• Ensure timely, effective communication and follow-up by the team to customers, in order to provide resolution or updates on any reported problems Developed overall goals and objectives for the team, as well as for each individual.

ACADEMIC CREDENTIALS 

Education – MBA (Marketing ) | VIPS | 2010 

B.A (Marketing) LPU Ahmedabad 2008

CERTIFICATIONS

• Cisco Customer Success Manager (DTCSM)
• Certified Customer Experience Professional (CCXP) program by CXPA

PERSONAL DOSSIER

Languages Known: English & Hindi 

~References and other documents available upon request ~

Customer Service Manager Resume Sample, Resume Examples 2022 

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Top 18 Customer Service Manager Resume Objective Examples

Updated July 12, 2023 15 min read

A resume objective for a customer service manager position is a short statement that appears at the top of your resume and explains why you are the best candidate for the job. It should be tailored to the specific role you are applying for and demonstrate your ability to meet the employer’s needs. When writing your resume objective, focus on demonstrating your customer service skills and experience, as well as any other relevant qualifications such as leadership or problem-solving abilities. For example, a resume objective might read: “Experienced customer service manager with 8+ years of experience in resolving customer complaints and implementing new policies. Seeking to leverage my expertise in providing excellent customer service and leading teams to fill the Customer Service Manager position at ABC Corporation.” Another example could be: “Dynamic individual with 10+ years of experience in managing customer service teams and driving sales growth. Looking to apply my knowledge of client relations, team building, and problem-solving strategies as a Customer Service Manager at XYZ Company.” By including specifics about your skillset and career goals, you can create an effective resume objective that will help you stand out from other applicants.

or download as PDF

Top 18 Customer Service Manager Resume Objective Samples

• To utilize my expertise in customer service management to provide excellent customer service and ensure customer satisfaction.
• To leverage my experience in developing and implementing effective customer service strategies to drive business growth.
• To bring my strong interpersonal skills and problem-solving abilities to an organization as a Customer Service Manager.
• To apply my knowledge of customer service processes and procedures to improve the overall customer experience.
• To use my leadership skills to motivate and inspire a team of customer service representatives.
• To lead by example, setting high standards for quality customer service while providing guidance and support to staff members.
• To build relationships with customers by providing prompt, courteous, and efficient service that exceeds their expectations.
• To develop strategies for improving customer retention rates through exceptional customer service experiences.
• Seeking a position as Customer Service Manager where I can utilize my experience in managing teams, resolving conflicts, and delivering excellent customer care.
• Aiming to secure a role as Customer Service Manager where I can put my strong organizational skills, communication abilities, and problem-solving aptitude to use.
• Looking for an opportunity as a Customer Service Manager where I can apply my expertise in developing innovative strategies for enhancing the overall customer experience.
• Seeking a position as Customer Service Manager with an organization that values excellence in providing outstanding client services.
• Aspiring to join an organization as a Customer Service Manager where I can contribute towards achieving organizational objectives through exceptional client services delivery.
• Desire the role of Customer Service Manager wherein I can use my strong interpersonal skills along with analytical capabilities to enhance the quality of services provided by the organization.
• Passionate about using my knowledge of CRM systems and process improvement techniques to increase efficiency within the department as well as improve overall customer satisfaction levels.
• Eagerly looking for a position as a Customer Service Manager wherein I can employ my extensive background in managing complex projects while ensuring high-quality results are achieved at all times.
• Aspiring for a challenging role of Customer Service Manager wherein I can apply my knowledge of industry trends & best practices while leading teams towards successful outcomes & enhanced performance levels..
• Looking forward to working with an organization as its Customer Service Manager where I can utilize my extensive experience in building relationships with customers & creating positive experiences that foster loyalty & repeat business opportunities

How to Write a Customer Service Manager Resume Objective

Writing a customer service manager resume objective is an essential step in creating a resume that will help you stand out from the competition. A well-written objective statement can be the difference between getting an interview and having your resume passed over. In this essay, we will discuss how to craft an effective customer service manager resume objective that will make you stand out.

The first step in writing a customer service manager resume objective is to identify your strengths and accomplishments. Think about what makes you unique as a customer service manager and what experiences or skills you possess that would make you a great fit for the role. Consider any awards or certifications related to customer service management, any relevant education or training, and any special skills or experience that may be of value to the company. Once you have identified these elements, use them to create a concise yet powerful summary of your qualifications for the position.

When writing your customer service manager resume objective, focus on emphasizing how your qualifications match up with what the employer is looking for in their ideal candidate. Use language that is specific and detailed while also keeping it concise and easy to read. Avoid using generic phrases such as “seeking employment in customer service”; instead, focus on how your particular skillset can benefit the organization. Additionally, keep in mind that many employers are looking for candidates who have demonstrated leadership abilities; if applicable, include examples of this within your objective statement as well.

Finally, end with a strong call to action that encourages employers to contact you directly or learn more about your qualifications by reviewing your full resume. This will help ensure they take notice of your application and remember why they should consider hiring you for their open position.

By following these steps when crafting your customer service manager resume objective, you can increase your chances of landing an interview with potential employers and ultimately securing the job of your dreams!

Related : What does a Customer Service Manager do?

Key Skills to Highlight in Your Customer Service Manager Resume Objective

As a customer service manager, your resume objective should clearly demonstrate your adeptness in managing customer service operations and leading teams to ensure customer satisfaction. Highlighting key skills in this section can significantly enhance the impact of your resume by showcasing your expertise and suitability for the role. This section will provide insights into the essential skills that you should emphasize in your customer service manager resume objective to make it more compelling and effective.

Empathy is a crucial skill for a Customer Service Manager as it allows them to understand and relate to the feelings and perspectives of their customers. This understanding can help in resolving customer complaints effectively, improving customer satisfaction, and building strong relationships. Including empathy in a resume objective demonstrates the candidate's ability to connect with customers on a personal level, which is vital in providing excellent customer service.

2. Adaptability

A Customer Service Manager often deals with various situations and people, each with unique needs and challenges. Adaptability is necessary to adjust strategies and approaches to effectively meet these varying demands. It also helps in embracing changes in the business environment, like new technologies or policies, ensuring smooth operations and customer satisfaction. Including adaptability in a resume objective can demonstrate a candidate's ability to thrive in dynamic environments, leading teams through change, and consistently delivering high-quality service.

3. Conflict Resolution

A Customer Service Manager often deals with dissatisfied customers, employee disagreements, or interdepartmental conflicts. Conflict resolution skills are necessary to handle these situations effectively and ensure a positive outcome for all parties involved. This skill demonstrates the ability to maintain a professional and harmonious environment which is crucial in customer service roles. It also shows potential employers that you can manage difficult situations and make decisions that benefit both the company and its customers.

4. Salesforce Proficiency

A Customer Service Manager with Salesforce proficiency is highly desirable because this skill allows them to effectively manage customer relationships and interactions. Salesforce is a leading customer relationship management (CRM) tool that helps businesses track and analyze their interactions with customers. This proficiency can lead to improved customer service, as it allows for better tracking of issues, more efficient communication, and the ability to anticipate customer needs based on past interactions. Moreover, it also aids in generating reports and insights that can help in strategic decision-making processes. Therefore, highlighting this skill in a resume objective can demonstrate a candidate's ability to leverage technology to enhance customer service operations.

5. Zendesk Expertise

A Customer Service Manager with Zendesk Expertise is highly valuable as this skill demonstrates proficiency in a leading customer service software. This expertise can help streamline customer service processes, improve response times, and enhance overall customer satisfaction. It shows that the candidate can effectively manage a team using this platform and utilize its features to track, prioritize and solve customer support tickets efficiently. This skill is crucial for a resume objective as it directly relates to the core responsibilities of the job role and can significantly contribute to the company's customer service success.

6. Time Management

A Customer Service Manager often has to handle multiple tasks and responsibilities at once, such as responding to customer inquiries, resolving complaints, overseeing staff, and implementing customer service strategies. Time management is crucial in ensuring that all these tasks are completed efficiently and effectively within the set deadlines. This skill also helps in prioritizing tasks, delegating appropriately, reducing stress, and improving productivity. Therefore, mentioning time management in a resume objective can demonstrate an applicant's ability to perform various duties simultaneously without compromising on quality or missing deadlines.

7. Active Listening

A Customer Service Manager needs the skill of active listening to effectively understand and address customer needs and concerns. This skill is crucial in a resume objective as it showcases the candidate's ability to engage with customers, empathize with their issues, and provide suitable solutions. It also highlights the potential for excellent communication within a team setting, fostering a positive work environment that prioritizes customer satisfaction.

8. Team Building

A Customer Service Manager needs the skill of team building because they are responsible for managing a team of customer service representatives. This involves not only hiring and training new team members, but also fostering a positive and collaborative work environment. Team building skills can help the manager to ensure that their team works well together, communicates effectively, and provides the best possible service to customers. This skill is crucial for a resume objective as it shows potential employers that the candidate can lead a team successfully and improve overall customer service performance.

9. Performance Analysis

A Customer Service Manager is responsible for overseeing the customer service department and ensuring the company delivers the highest level of customer service possible. Performance Analysis is a crucial skill for this role as it involves assessing and evaluating the performance of the customer service team. This can help identify areas that need improvement, develop strategies to enhance productivity and efficiency, and measure the success of implemented strategies. Including this skill in a resume objective shows potential employers that you are capable of monitoring and improving team performance to ensure customer satisfaction.

10. Multitasking

A Customer Service Manager often handles multiple responsibilities at once, such as addressing customer complaints, supervising staff, and developing customer service policies. Multitasking is a crucial skill for this role as it allows the manager to efficiently juggle these tasks without compromising on quality or productivity. Including this skill in a resume objective demonstrates an ability to handle a fast-paced work environment and manage various duties simultaneously, which can be appealing to potential employers.

In conclusion, the objective section of your Customer Service Manager resume is an essential platform to showcase your key skills. It's a brief yet powerful statement that can set you apart from other candidates. Highlighting your most relevant and impressive skills in this section can effectively grab the attention of hiring managers. Remember, it's not about listing all your skills, but rather emphasizing those that align with the job requirements and demonstrate your ability to excel in the role. Tailoring this section to each specific job application will increase your chances of landing an interview and ultimately securing the position.

Related : Customer Service Manager Skills: Definition and Examples

Common Mistakes When Writing a Customer Service Manager Resume Objective

A customer service manager resume objective is an important part of the resume, as it serves as a summary of the applicant’s skills and qualifications. Unfortunately, many applicants make mistakes when writing their objectives that can hurt their chances of getting an interview. In this essay, we will discuss some of the most common mistakes to avoid when crafting a customer service manager resume objective.

One mistake often made is being too vague or generic in the objective. An effective objective should be tailored to the job you are applying for and should highlight your unique qualifications for that position. For example, instead of simply stating “seeking a customer service management position”, state something more specific such as “seeking a customer service management position where I can utilize my five years of experience in providing excellent customer service and managing teams”. This will give employers an idea of what you have to offer and why you are qualified for the job.

Another common mistake is failing to research the company prior to writing your objective. It is important to take time to research the company’s products and services before crafting your objective so that you can tailor it appropriately. For instance, if you are applying for a customer service manager role at an online retail store, mention how your experience managing online customers would make you an ideal candidate for that particular role.

Finally, many applicants make the mistake of not including measurable results in their objectives. Employers want to see tangible evidence that you have achieved success in past roles so be sure to include any awards or accomplishments related to customer service or team management in your objective statement. This will help demonstrate your expertise in those areas and show employers why they should hire you as their next customer service manager.

Overall, a well-crafted customer service manager resume objective can go a long way in helping applicants secure interviews with potential employers. By avoiding these common mistakes when writing an objective statement, applicants can ensure that their resumes stand out from other candidates and increase their chances of landing an interview for the desired role.

Related : Customer Service Manager Resume Examples

A right resume objective for a Customer Service Manager should highlight the applicant's ability to deliver excellent customer service and foster positive working relationships, whereas a wrong resume objective would focus on the applicant's own goals, such as gaining career advancement.

Editorial staff

Brenna Goyette

Brenna is a certified professional resume writer, career expert, and the content manager of the ResumeCat team. She has a background in corporate recruiting and human resources and has been writing resumes for over 10 years. Brenna has experience in recruiting for tech, finance, and marketing roles and has a passion for helping people find their dream jobs. She creates expert resources to help job seekers write the best resumes and cover letters, land the job, and succeed in the workplace.

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Customer Service Resume [2024] - Examples & Guide

Looks great, right?! Follow the steps below to create a resume that’ll have employers in a frenzy to hire you.

You’re a customer service representative.

You keep customers satisfied by providing solutions to their concerns.

But now it’s time to ease your future employer’s concerns by providing a resume that shows your value as a customer service employee.

This involves highlighting your most notable skills and experiences.

Not sure how to do this?

Well, just follow the simple steps in this guide.

• An example of a finished customer service resume that works
• How to write a customer service resume that’ll fill up your interview diary
• How to make a customer service resume stand out [with top tips & tricks]

Looking fore more specific resume examples? Check out this list of customer service resume examples:

• Barista Resume
• Bartender Resume
• Server Resume
• Waiter Resume
• Receptionist Resume
• Cashier Resume
• Event Planner Resume
• Flight Attendant Resume
• Bar and Restaurant Manager Resume

How to Format a Customer Service Resume

Before you can serve the hiring manager, you need to organize your work station!

But what do we mean by this?

Well, just like your work station, your resume needs to be arranged in a way that doesn’t lead to confusion and delays.

Choosing the correct resume format allows the hiring manager to instantly see your most notable achievements, instead of having to hunt for them. 

The most common resume format is “ reverse-chronological ”, and it is one that we always recommend to customer service representatives. 

The following two resume formats also get our approval…

• Functional Resume – If you’ve got the natural talent to help customers, but lack the hands-on experience, this resume format is recommended. A functional resume focuses on skills, which makes it ideal for those who lack experience or who have gaps in their employment history.
• Combination Resume – Have previous experience in the customer service industry? Then you may want to use this format. Specifically, the format combines both “Functional” and “Reverse-Chronological”.

Use a Customer Service Resume Template

Right, time to fire-up your text editor and get typing!

But wait there.

Although great for creating simple files, there are better alternatives when creating a customer service resume. 

You see, text editors don’t hold its structure, which can result in layout breakages.

Want to avoid an afternoon of headache? Use a customer service resume template. You can tailor any of the following resume templates for a customer service specialist resume.

What to Include in a Customer Service Resume

The main sections in a customer service resume are:

• Work Experience
• Contact Information

To really make an impression, you can also add these optional sections:

• Awards & Certification
• Volunteer Experience

Interests & Hobbies

So those are the customer service resume sections , but what do you write for each of them? 

Let’s find out!

Want to know more about the different sections? View our guide on What to Put on a Resume .

How to Correctly Display your Contact Information

You should treat your contact section with the same care that you treat your customers.

Failure to do so could result in misspellings and wrong numbers, which makes it impossible for the recruiter to offer you an interview! 

The contact information section on your resume must include:

• Professional Title – Align this to the role you’re applying for, so “Customer Service Assistant”
• Phone Number – Check each number carefully
• Email Address – Keep your email professional ([email protected]), unlike that one from your childhood ([email protected]).
• Location – City+Country
• Optional - relevant social media
• Joe Blogs - Customer Service Assistant. 101-358-6095. [email protected]
• Joe Blogs - Customer Service Hero. 101-358-6095. [email protected]

How to Write a Customer Service Resume Summary or Objective

Establishments are always on the lookout for customer service representatives.

But this fact only makes competition more intense.

And with this in mind, we shouldn’t be surprised that recruiters spend just a few seconds on each resume.

If only there was a way to get the recruiter hooked and read through your whole resume?

Fortunately, you can this with a resume summary or objective .

As a customer service representative, you know that friendly introductions go a long way. Similarly, both resume summaries and objectives are short paragraphs that introduce your skills and experiences. 

But what is the difference between a summary and an objective?

A resume summary is a 2-4 sentence summary of your most notable restaurant experiences and achievements.

• Enthusiastic customer service representative with five years of retail experience responding to all manner of customer inquiries. Career highlights included being awarded “Employee of the Month” for 36 months out of 48 months and receiving 99% positive customer survey results at XYZ Convenience. Seeking a role at ABC Tech, where my service skills can be leveraged to achieve and maintain the highest level of customer service.

A resume objective is a 2-4 sentence snapshot of your goals and aspirations.

• Passionate and hard-working student working towards graduating with a BA in History from UT Austin. Relevant experience includes serving customers in a campus bar. Eager to become the new customer service representative role at XYZ Tech to leverage interpersonal skills for the highest quality of service.

Got relevant work experience? Use a resume summary. 

Got the skills, but can’t back it up with experience? Use a resume objective.  

How to Make Your Customer Service Work Experience Stand Out

Recruiters hate nothing more than risk.

You see, their job is on the line if they hire the wrong person.

As such, you need to prove you have what it takes, and your work experience section is the easiest way to do that

Here’s the best way for customer service representatives to structure the work experience section:

• Position name
• Company Name
• Responsibilities & Achievements

Customer Service Representative 

YXZ Convenience Store

03/2017 - 04/2021

• Achieved highest up-sell rates in both 2017 (2.8%) and 2019 (3.2%)
• Worked at the customer information desk for 10+ hour shifts
• Welcomed 1000+ customers during store opening event
• Won “Employee of the Month” three months in a row by engaging with customers in personal, yet professional manner

The key here is to showcase how valuable you were to your previous employer. Doing so will have companies competing against each other for your skills.

Instead of saying…

“Spoke to all customers”

“Won “Employee of the Month” three months in a row by engaging with customers in personal, yet professional manner”

Simply put, the first sentence states that you spoke with customers, but it doesn’t say whether you were successful in doing so.  

The second statement goes into more detail and backs-up your claims with awards.

What if You Don’t Have Any Work Experience?

Maybe you’re a student looking for their first customer service job?

Or maybe, you have experience in the field, but never in a retail environment?

Don’t worry, as there are ways to get around this.

All you need are the core job skills and a willingness to learn.

And you can showcase this with related job experience or school projects. 

For example, if you’ve ever worked as a cashier, you can talk about any crossover skills and experiences. Just like a customer service representative, you were friendly, dealt with customers concerns, and operated a POS/computer. 

Use Action Words to Make Your Customer Service Resume POP!

Let’s image that you’re a job recruiter.

Sitting down to read the same generic resumes, one after another.

No one stands out. In fact, all resumes are blending into one.

This exercise highlights the importance of making your resume different from the other applicants. 

One of the best ways to do this is to use power words :

How to Correctly List your Education

After showcasing your experiences, you should delve into your education to date. 

There’s no magic tricks with this section, just enter your education history in this format:

• Degree Type & Major
• University/School Name
• Years Studied
• GPA, Honours, Courses, and anything else you might want to add

High School Diploma

Lynbrook High School, California

Graduated 2018

Still concerned about your education section?

The answers below may help you:

What if I haven’t finished my current education yet?

• No problem. Just mention your education to date

Should I include my high school education?

• It’s recommended to only include your highest form of education. If that’s your high school diploma, then list it

What do I put first, my education or experience?

• For a bartender role, your experiences always come first 

Need more advice? Check out our guide on how to list education on a resume .

Top 10 Skills for a Customer Service Resume

Whether you’re skilled enough to multi-task while on the phone or operate POS systems with ease, the recruiter is waiting to find out. 

However… to keep your resume to one page, you can’t list every skill you own.

So, which skills don’t make the cut?

It comes down to looking at the job description to identify what the company wants from their new customer service representative. 

Will the specific skill be beneficial to the company?

If so, list it!

For some inspiration, here are some of the best customer service resume skills:

Hard Skills for Customer Service Professionals:

• Computer Skills
• Mathematical Skills
• Product Knowledge
• Point of Sale (POS) Systems

Soft Skills for Customer Service Professionals:

• Personable and friendly 
• Endurance (long hours)
• Conflict resolution 
• Time management 
• Team player
• The hiring manager will typically ask interviewees for examples of when they have shown the skill listed. As such, only include skills that you actually posses.

Here’s a more comprehensive list of 100+ must-have skills this year .

What Else Can You Include?

Ask yourself one question..

Is your resume the BEST it can be?

Although we have completed every essential resume section, we have to do everything it takes to win that interview.

Adding the following sections could be the deciding factor in whether you’re interviewed for the customer service representative role or not.

Awards & Certifications

Have you ever won an employee of the year (or month) award?

Have you completed any additional courses to expand your knowledge?

Whether it’s an award or certification, make space for this section if you have something that you’re proud of.

Here are some quick example:

• Employee of the Year 2019 – XYZ Convenience 
• Learning How to Learn – Coursera Certificate

Applying to an establishment in China Town?

Then being fluent in Mandarin is a good way to shortcut your resume to the top of the pile.

Whether the job description requires it or not, being able to speak multiple languages is impressive – and no one can argue with that!

Rank the languages by proficiency:

• Intermediate

Now, you may be wondering, “how does my love of animals affect my customer service skills?”

Well, it doesn’t.

But employers want customer service representatives who will fit in with the rest of the staff.

Your hobbies allow the hiring manager to see behind your qualifications and learn more about who you REALLY are.

Here’s which hobbies & interests you may want to mention.

Include a Cover Letter with Your Resume

As a customer service representative, you need to leave a positive impression.

Your application is no different.

And the best way to leave an unforgettable impression is to write a convincing cover letter.

You see, resumes give the vital information, but nothing speaks to a recruiter like a cover letter that delves deeper into who you are and why you want the job.

Here’s how to create a structure that works.

You should complete the following sections:

Personal Contact Information

Include your full name, profession, phone number, email, and address 

Hiring Manager’s Contact Information

Include their full name, position, location, email

Opening Paragraph

To hook the hiring manager, the start of your resume needs to pack a punch. Use concise language to mention:

• The position you’re applying for
• Your experience summary and best achievement to date

Once you’ve sparked the hiring manager’s interest, you can delve further into the following specifics:

• Why you chose this specific establishment
• What you know about the establishment’s culture
• How your skills will be beneficial to the establishment
• If you have worked in similar industries or positions before

Closing Paragraph

Avoid ending the conversation abruptly, you should:

• Conclude the main points of your letter
• Thank the hiring manager for their time and the opportunity
• End with a call to action. This is a good way to continue the conversation further. A simple “At your earliest opportunity, I’d love to discuss more about how I can help XYZ with...” will work.

Formal Salutations

Although this letter shows your personal side, the letter should end professionally. Use something like, “Kind regards” or “Sincerely.”

For extra advice and inspiration, read our step-by-step guide on how to write a cover letter .

Key Takeaways

You know your customer service skills are good enough to get the job.

And if you follow the above advice, the recruiter will know that too!

Let’s conclude what we’ve learnt:

• The resume format needs to suit your specific situation. Prioritize the reverse-chronological format, and then follow the content layout tips
• Use an attention-grabbing resume summary or objective
• In your work experience section, show your value by highlighting your most relevant and best achievements, rather than day-to-day duties
• Attach a convincing cover letter for a personable application

That was a lot of information, but now you’re all set to make a Customer Service resume of your own!

Suggested Reading:

• Resume Keywords and How to Use Them
• Should You Include a Photo on Your Resume in 2024?
• The Best Strategy for Getting a Raise [+Examples]

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24 Customer Service Resume Examples - Here's What Works In 2024

Applying for a customer service role your resume is an essential part of your application. below, we’ve compiled five resume templates with the most important qualities that hiring managers are looking for in 2023. (google docs and pdfs attached)..

Have you ever been told that you have a sixth sense for other people’s emotions? Do you have superb communication skills? Do you love solving interesting problems? If you answered yes to any of these questions, you could have what it takes to work in customer service. In the modern era, the need for strong customer service employees is higher than ever. The internet is helping brands reach global audiences and users, making the 24/7, “always-on” marketplace a reality. In addition, customer’s voices are amplified across platforms in the modern era, making the success of a business depend heavily on customer satisfaction. A strong customer service team is key to building the foundation of a successful company, and recruiters are on the hunt for customer service representatives, managers, and supervisors who are adept at solving customer issues and who can represent and uphold the company’s brand. Experts project that the employment of customer service employees will grow a staggering 10% through 2024 -- faster than the average for any other field of expertise. But as the field grows, so does the amount of competition. If you want to work in customer service, it’s important to ensure that your resume will stand out from the crowd. What should a customer service resume in 2023 look like? Below, we’ll go over 5 successful customer service resume templates that you can download and use. We’ll also go over some of the most important skills that hiring managers look out for, and some other useful tips to keep in mind as you write your customer service resume.

Customer Service Resume Templates

Jump to a template:

• Customer Service Representative
• Customer Service Manager
• Customer Service Supervisor
• Entry Level Customer Service Representative
• Director of Customer Service
• Retail Customer Service Rep
• Call Center Customer Service Rep
• Customer Service Specialist
• Customer Service Agent
• Customer Service Cashier
• Customer Service Associate
• Customer Service Sales Associate
• Healthcare Customer Service Rep
• Remote Customer Service Rep
• Call Center Manager
• Call Center Representative
• Call Center Supervisor
• Call Center Agent
• Call Center CSR

Jump to a resource:

• Keywords for Customer Service Resumes

Customer Service Resume Tips

• Action Verbs to Use
• Bullet Points on Customer Service Resumes
• Related Administrative Resumes

Get advice on each section of your resume:

Template 1 of 24: Customer Service Representative Resume Example

If you are outgoing, patient, and a great communicator, a role as a customer service representative might be right for you. Customer service representatives are customer-facing roles who address customer concerns, issues and complaints for a company. The customer service representative is the company's first line of defense in helping customers and ensuring satisfaction. These professionals may work in-person, or in remote settings like a call center. The customer service representative may address a variety of questions and problems from customers each day, and therefore must be master communicators and skilled problem solvers. To become a customer service representative, you’ll need at minimum a high diploma, and preferably an associates degree in a related field like psychology or business adminstration. Previous customer facing experience, such as prior roles as a sales associate or support specialist will be helpful in landing this role. Soft skills are of utmost importance when it comes to what companies are looking for in potential customer service representatives. The ideal candidate will be patient, great at multitasking, and communicating.

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Tips to help you write your Customer Service Representative resume in 2024

   showcase your ability to handle stress effectively.

A role as customer service representative can quickly become overwhelming if you don’t have great stress and crisis management tools. Customers may be emotional when they address representatives, which makes it extremely important that you show your experience with crisis de escalation, active listening, and effective problem solving on your resume.

   Highlight any successes you have had boosting customer satisfaction

Oftentimes, customer service reps are rated on a customer satisfaction score. If you’ve had roles where you were rated on a customer satisfaction survey, be sure to highlight any steps you took to improve your customer ratings. Maybe you often went above and beyond for customers, or found a new way to solve a common issue. Either way, be sure to highlight any experience you have improving customer experience.

Skills you can include on your Customer Service Representative resume

Template 2 of 24: customer service representative resume example.

When applying for a customer service role, it’s important to show the recruiter that you have the required skills and knowledge for the job. You should highlight work experience that is relevant for the role, like in the given resume, which includes three instances of past work experience in a customer service capacity. It’s okay if you don’t have over 8 years of experience in customer service -- you can also highlight your experience in your skills and in your education section.

   Strong action verbs and tangible results in customer support

The first bullet of each section has a strong action verb accompanied by a measurable outcome, i.e. “exceeded sales target by 18%”, “achieved a 100% customer approval”, and “greeted 100+ daily guests”. These bullets clearly communicate that the applicant is not only well-versed in customer service, but that they can deliver results that are beneficial to the company. You should include as many numerical examples like these as you can, since hiring managers often skim resumes for such measures of proof.

   Education and skills related to customer support fields

Customer service representatives must have high EQ, be excellent at communication, and have superb problem solving skills. They must be carefully attuned to the needs of a potential customer, or even an unsatisfied one. Try to list out all the qualities you can think of that a good customer service representative would have and highlight them in your resume. For example, this applicant highlights a very important skill -- communication -- showing that they received an M.S. in Communications and a Minor in Public Speaking. They also highlight their skill in Customer Satisfaction. What other customer service skills can you see that they highlight?

Template 3 of 24: Customer Service Manager Resume Example

The customer service manager is an integral role on any customer-facing team. Customer service managers can work in a variety of industries. They are responsible for leading the customer service team, ensuring customer ratings are trending positively, revamping customer service protocols, training new staff, and more. To become a customer service manager, you’ll need some critical soft skills and experience. Generally, hiring managers will look for a candidate with a minimum of an associates degree in business, communications, or another related field. However, those with a high school diploma could be considered if they have a lot of experience. Previous customer service and support experience is required to land this role. Candidates should be comfortable working face-to-face with customers, excellent problem solvers, and goal oriented.

Tips to help you write your Customer Service Manager resume in 2024

   highlight your leadership skills.

As a customer service manager, you will train and guide junior-level customer service staff. For this reason, you should highlight your ability to mentor and lead others. Maybe you volunteer with tutoring teens, or maybe a previous job has asked you to step up as a leader. In any case, all leadership experience you have should be clearly highlighted on your resume.

   Showcase your experience improving customer service metrics

Metrics are very important benchmarks to understand in customer service. As the customer service manager, you will be asked to help improve your team’s metrics, like customer satisfaction or NPS. For this reason, it’s important to show off any experience you have improving a team’s numbers or helping a team meet a new goal.

Skills you can include on your Customer Service Manager resume

Template 4 of 24: customer service manager resume example.

When applying for a customer service manager role, keep in mind what differentiates a manager from a representative. A customer service manager must not only be adept at prioritizing customer satisfaction and needs, but also at strategizing and implementing operational improvements to ensure a smooth and painless customer journey. They should be confident in leadership roles and understand how to manage and motivate a team of customer service representatives. This resume highlights the applicant’s experience in exactly those areas.

   Leadership-oriented work experience, essential for customer service managers

Customer service managers aren’t simply managing customers -- they’re also managing a team of representatives and ensuring that they function like a well-oiled machine. If you’re applying for a customer service manager level role, it’s important to call attention to your capacity for leading such a team. This applicant does so in the bullet points of their work experience and also includes quantifiable metrics, noting that they enhanced team performance and increased team efficacy rate by 15%, with higher job satisfaction reported amongst staff.

   Detailed bullet points with measurable results, using metrics core to customer support

When applying to a senior level role such as this one, you should make sure to convey the impact of your contributions in your work experience. This applicant has numeric metrics in practically every line of their work experience, with detailed descriptions of their role and responsibilities in organizing, enhancing, or facilitating customer satisfaction (e.g. providing 7 innovative ideas, 3 of which are implemented and successful; organized meetings...with a 95% success rate on new client projects)

Template 5 of 24: Customer Service Supervisor Resume Example

The customer service supervisor is a leadership position who oversees many facets of a customer service team. These individuals usually have extensive experience in customer-facing and/or team leadership roles. As a customer service supervisor, you will be responsible for training and mentoring customer service representatives, tracking employee performance, monitoring key metrics, solving high-level issues and complaints, and more. To become a customer service supervisor, you should have keen problem solving skills, strong leadership abilities, and be an effective multitasker. For this role, a minimum of an associate's degree is necessary, however a bachelor’s degree could help you land this role more easily. Moreover, hiring managers will be looking for candidates with 3-5 years experience in customer-facing roles, such as experience as a sales representative, customer care representative, or telephone sales representative. You must show hiring managers you understand how to effectively manage and solve customer complaints. In addition, candidates for the role should have excellent time management and leadership skills.

Tips to help you write your Customer Service Supervisor resume in 2024

   detail your ability to train and mentor others.

Since customer service supervisors are responsible for overseeing day-to-day productivity of the customer service team, it’s important that they are able to identify areas for growth and improve employee performance quickly. Any and all experience you have teaching, mentoring, or training others should be outlined on your resume.

   Highlight your experience giving constructive feedback

Customer service managers will be asked to give employees actionable feedback to improve their customer service and KPIs. For this reason, it’s important to have managerial skills such as delivering constructive feedback. Any courses you’ve taken or experiences you’ve had that relate to giving constructive feedback should be highlighted on your resume.

Skills you can include on your Customer Service Supervisor resume

Template 6 of 24: customer service supervisor resume example.

A customer service supervisor plays a key role in the smooth and successful execution of customer service operations. Typically, a customer service supervisor is one level lower than a customer service manager, and with experience may eventually be promoted to that role. Thus, this job often includes some budding responsibilities that you might expect from a manager, including recruiting, training, and general involvement in the ongoing development of the customer service team.

   Includes management skills, core to customer support teams

Because a customer service supervisor involves a sizable amount of management and supervisory responsibilities, you should call out experiences you’ve had in the workplace where you have utilized such skills. Try to think of times in the past where you’ve demonstrated admirable leadership qualities, whether it’s coaching staff, ensuring employee satisfaction, or juggling multiple stakeholders in tricky situations. In this resume, the applicant highlights that they “coached, motivated and counselled staff of 30+ employees”.

   Promotions and awards demonstrate past success and track record

A great way to stand out from the crowd is to highlight your unique accomplishments and achievements. Perhaps you’ve been promoted ahead of the typical cycle at a role, or you’ve been recognized by your superiors for your superb work ethic and dedication. Any sort of award or outstanding advancement through an organization, even in non-customer service capacities, can communicate to the hiring manager that you’re a fantastic employee. In this template, the applicant notes such promotions and awards (e.g. Awarded ‘Employee of the Year’ consecutively for 2 years; Promoted after 8 months...ahead of schedule by 16 months).

Template 7 of 24: Entry Level Customer Service Representative Resume Example

As an Entry Level Customer Service Representative, you're the front line of a company's communication with its customers. It's a role that demands exceptional interpersonal skills and a knack for problem-solving. Recently, the ability to navigate and use customer relationship management (CRM) software has become more important as companies digitalize their processes. When crafting your resume, it's crucial to portray not just your customer service abilities, but also your adaptability in a technology-driven workspace. In this role, patience and empathy are also key. The pandemic has put customer service reps under increasing pressure as businesses pivot to meet changing consumer needs. Your resume should tell a story of resilience, adaptability, and unflappable customer service even when faced with challenging situations.

Tips to help you write your Entry Level Customer Service Representative resume in 2024

   emphasize crm software proficiency.

In your 'Skills' section, be sure to include any experience with CRM software. Today, companies expect their customer service reps to efficiently manage customer data, making this skill a high-priority.

   Showcase Adaptability through Specific Examples

Under your 'Experience' section, cite specific instances where you adapted to sudden changes or challenges. It shows your resilience and ability to remain composed under unexpected circumstances which are essential in a customer service role.

Skills you can include on your Entry Level Customer Service Representative resume

Template 8 of 24: entry level customer service representative resume example.

If you’re still taking classes as a student, or even if you just graduated, the recruiting world can be an intimidating place -- especially if you don’t have much work experience. Don’t worry! You can use this template to show recruiters that you have relevant experience in internships or clubs, and that you’re fully capable and skilled for the role.

   Put your education at the top for entry-level roles

You may notice that this resume template is quite different from the other templates in organization, with the education section found at the top. This is intentional, and quite common in many successful entry-level resumes. Since most students don’t have a wealth of experiences in the workplace, recruiters will look at your education section to understand your interests and your experience. Make sure to include your GPA and any honors you may have, along with relevant coursework that may be applicable to the role. You can also include any relevant certifications to show that you are someone who takes initiative to learn.

   Relevant experience, skills, and projects highlighting transferrable customer support skills

Even though it’s okay to not have experience in customer satisfaction specifically, it’s important to include as many areas where you have engaged in similar capacities. Create detailed bullet points of any internships you might have had, and include responsibilities and achievements that are directly applicable to a customer service role. You can do the same with your experiences in volunteering or with university projects. For example, this applicant calls out that they did an analysis to “understand customer sentiment and purchasing trends”.

Template 9 of 24: Director of Customer Service Resume Example

The director of customer service is a senior-level role. This person oversees an organization's customer service program, policies, and procedures They may develop customer service KPIs and metrics, assist in developing budgets, interpret customer service data and reports, and more. All in all, this role is responsible for ensuring all aspects of a company’s customer service department are running smoothly. Given that this is a senior-level role, considerable customer service knowledge and experience is critical. Hiring managers will be looking for a candidate with a minimum of a bachelor’s degree in business adminstration or management. Moreover, ideal candidates for this role will have 5+ years of experience in customer service. Companies will look for a candidate with previous experience in roles such as sales manager, supervisor, or customer care executive. Strong candidates for this role will have a deep understanding of customer service metrics, budgeting, and project management.

Tips to help you write your Director of Customer Service resume in 2024

   highlight your project management knowledge and skills.

As a director of customer service, you will need to execute on many projects and tasks. It’s important to understand how to effectively work through projects and delegate tasks as appropriate. For this reason, you should show off any project management experience on your resume. It’s wise to get certified in Six Sigma Green Belt, or another popular project management framework.

   Showcase your success cross-collaborating interdepartmentally

The director of customer service will need to collaborate internally with the sales, marketing, and finance teams to complete projects and meet goals. Therefore, it’s important to detail instances where you have successfully collaborated with other departments to execute a project or meet a new goal.

Skills you can include on your Director of Customer Service resume

Template 10 of 24: director of customer service resume example.

The Director of Customer Service is a highly ranked position in the customer service team, and commands a large scope of responsibility for the organization’s implementation of customer service initiatives and execution of strategic imperatives. Accordingly, this position requires excellent business judgment, fantastic management skills, and strong decision-making abilities. It is essential to showcase evidence that you have such expertise by including detailed descriptions of your experience in customer service related positions, as well as evidence of your technical skills, specifically those needed to facilitate operational management.

   Strong work experience section, with evidence of management-level customer support experience

A detailed history of work experience in customer service is one of the most important parts of your resume when applying for a Director level role. Notice that the applicant uses strong action verbs as well as quantitative accomplishments throughout the bullet points under each role. Recruiters must be able to quickly skim your resume and obtain a picture of someone who has the expertise required for providing the strategic direction and knowhow to deliver high quality customer service and execute on standard policies and procedures.

   Technical skills, to help you get past Applicant Tracking Systems

As a Director of Customer Service, simply including your experience in working with customers might not showcase the necessary skills you need to qualify for the job. That’s why it’s important to emphasize your technical abilities with specific platforms such as Zendesk / HelpScout or Salesforce, or even with customer relationship management (CRM) systems. This also helps you get past ATS, or resume screeners, which may auto-reject your resume if you don't have the right skills on your resume.

Template 11 of 24: Retail Customer Service Rep Resume Example

This is an almost entirely customer-facing position. You will be the face of the company to the customer and will be on hand to lend a friendly face and to answer any questions they may have. You may also be tasked with dealing with customer complaints and offering solutions, as well as any cashier tasks, or sales tasks that may be assigned. This job requires a positive attitude, problem-solving skills, and excellent communication, among other soft skills. While no higher education is required, it would look good on your resume to have a degree. More importantly, however, is your experience. Recruiters want to see that you have had experience in customer-facing positions; preferably in the industry you are applying to. Take a look at this successful resume sample.

Tips to help you write your Retail Customer Service Rep resume in 2024

   gain certification to give you an edge..

Go the extra mile and gain customer service certification. It will show recruiters your commitment to the profession and will also show the knowledge and ability you bring with you. This applicant has three impressive certifications.

   Use your skills list to show task capabilities.

Show recruiters the functions of your job that you can do by using your skills list. Show them that you can handle customer service, sales, cashiering, etc. This applicant has done this very successfully.

Skills you can include on your Retail Customer Service Rep resume

Template 12 of 24: call center customer service rep resume example.

In this position, you will be helping customers with any queries or problems they may have related to the company. The only difference between you and other customer service reps is you will be working over the phone and in a call center. To succeed you must have excellent communication and problem-solving skills. The ability to remain polite and helpful in stressful situations is also key. The big benefit to this position is you do not have to be in the same physical location as the store or company. Many call centers for American companies are located in other countries. Here is a recruiter-approved resume sample for this position.

Tips to help you write your Call Center Customer Service Rep resume in 2024

   list all languages that you speak..

Having an extra language when working in a call center position is highly beneficial and desired. So list all languages that you can communicate with over the phone. Make sure to include your level of proficiency for each.

   Include your customer satisfaction rates.

An easy way to make your resume shine is to include actual figures that show recruiters how successful you have been in previous positions. So include your customer satisfaction rate or rate of resolving customer problems.

Skills you can include on your Call Center Customer Service Rep resume

Template 13 of 24: customer service specialist resume example.

A customer service specialist is in charge of handling any customer queries and resolving any issues they may face in a timely manner. This may be in person, over the phone, or via email. To succeed you must be an excellent communicator and problem solver. Recruiters will be looking to see customer service experience. While a degree is not always necessary, any related degree or certification will greatly benefit your application and resume.

Tips to help you write your Customer Service Specialist resume in 2024

   include all industry-standard tools in your skills section..

You need to show that you are experienced in using basic customer service tools. So make sure your tools list reflects this. Go a step further by finding out the tools of your company of choice and ensure you include those in your resume when applying to that company.

   Work on getting customer service certification.

Get a leg up on the competition by getting customer service certification. It will show your dedication to the profession and also indicate a strong skill set to recruiters.

Skills you can include on your Customer Service Specialist resume

Template 14 of 24: customer service agent resume example.

A customer service agent assists a company’s customers, addresses concerns, and answers questions. This is a customer-facing position so you need to be approachable, friendly, polite, and helpful. Recruiters would prefer to see a resume showing customer service experience in their industry. Any extra steps you have taken to gain certification or even a degree in customer service or a related field would also be a huge positive.

Tips to help you write your Customer Service Agent resume in 2024

   include any other customer-facing experience..

If you have experience in sales or any other customer-facing job, feel free to include it if your experience section is looking scarce. There are very many relevant transferable skills you will gain from these positions which would help you succeed as a customer service agent.

   Quantify your workload capabilities.

Impress recruiters by including figures of how many customer complaints you resolved in previous positions. Include any other impressive figures related to customer service tasks.

Skills you can include on your Customer Service Agent resume

Template 15 of 24: customer service cashier resume example.

A customer service cashier is responsible for processing payments of customers when they want to buy a company’s products. Your tasks may include scanning goods, confirming prices, processing cash or card payments, keeping the cashier area organized, bagging or wrapping goods, etc. Like other customer service staff, you need to have excellent communication and a polite and helpful demeanor. In addition, you will need to be good with numbers and be experienced in using payment technology. Recruiters would prefer to see applicants with retail cashier experience.

Tips to help you write your Customer Service Cashier resume in 2024

   keep your cashier tools section updated..

Technology is always advancing. As new and more efficient cashier tools are developed, ensure you learn to use them and update your resume to include them.

   Highlight any financial experience.

A degree in accounting or a similar field is extremely useful for this position. Any financial certifications would equally be beneficial. So ensure you list any related certifications. If you have none, consider gaining some to stand out from the crowd.

Skills you can include on your Customer Service Cashier resume

Template 16 of 24: customer service associate resume example.

A customer service associate ensures that a customer’s experience is as smooth and enjoyable as possible. You will need to be friendly and helpful. Your tasks will include handling any customer queries or problems and providing solutions to any issues they may have. You will also be in charge of keeping a good record of customer interactions and relaying any customer issues to your superiors. Soft skills you must possess include excellent communication, excellent problem-solving skills, and an inviting and calm demeanor. Take a look at this successful customer service associate's resume.

Tips to help you write your Customer Service Associate resume in 2024

   list your capabilities in the skills section..

Make your capabilities as easy to recognize as possible by listing the customer service tasks you can do in your skills section as this applicant has done.

   Include any customer-facing experience.

Customer-facing positions have a lot of overlap in terms of skills and tasks, so adding them to your resume will be useful. This applicant has included their cashier experience.

Skills you can include on your Customer Service Associate resume

Template 17 of 24: customer service sales associate resume example.

This is an entry-level position where you will be tasked with assisting customers at any point of their sales journey while in your store. You may be responsible for greeting customers as they arrive, answering any questions about products, assisting them in finding the right products, facilitating the payment process, and even handling refunds if necessary. This position requires excellent interpersonal skills, communication skills, and self-motivation, among others. Take a look at this resume sample.

Tips to help you write your Customer Service Sales Associate resume in 2024

   ensure your tools reflect the entire sales cycle..

Show recruiters that you are experienced with all industry-standard sales tools from cashier tools to scanning tools, to relevant customer CRMs. Go an extra step and find out what tools the company of your choice uses and make sure to include those in your resume.

   Show your background in finance-related tasks.

Doing cashier tasks is a fundamental part of the job. Because of that, recruiters will want to see that you are good with money and accounting. If you have any qualifications or previous experience in those fields, be sure to include them.

Skills you can include on your Customer Service Sales Associate resume

Template 18 of 24: healthcare customer service rep resume example.

Professionals in this position will assist customers, where necessary, in a clinical setting. Your tasks may include handling patient intake, patients’ files, booking appointments, and any queries or concerns customers may have. Having an educational background in the medical field would be a huge plus, as would having experience working in the medical field. You also need to be someone who is experienced in handling sensitive information, and who has a friendly disposition.

Tips to help you write your Healthcare Customer Service Rep resume in 2024

   use healthcare keywords..

Show recruiters you are experienced in the field. and improve your chances of passing through any ATS resume filters by using healthcare keywords. Useful keywords may include HIPAA, insurance, healthcare, EPIC, etc.

   Get certified in the healthcare field.

Go the extra step to get certified in one or more of the core functions of your job. This applicant is a certified healthcare customer service representative and certified medical coder.

Skills you can include on your Healthcare Customer Service Rep resume

Template 19 of 24: remote customer service rep resume example.

As the name suggests, this professional performs their customer service duties remotely via email or over the phone. Their duties may include responding to customer complaints or queries, building relationships with customers, notifying customers of promotions or discounts, etc. Your written and verbal skills need to be excellent to succeed in this role. Staying self-motivated and highly productive are also keys to success.

Tips to help you write your Remote Customer Service Rep resume in 2024

   include metrics of your workload capabilities..

Show recruiters how efficient and productive you are by including metrics such as how many emails you answered in a given period or how many calls you handled.

   Include your software and hardware tools.

If you work from home, include all the hardware you will be using in your tools section. A fast computer, a good pair of headphones, and a fast internet connection are some of the tools you will most probably need.

Skills you can include on your Remote Customer Service Rep resume

Template 20 of 24: call center manager resume example.

As a Call Center Manager, your role is essentially the backbone of a company's customer service operations, and your resume needs to reflect that. You're managing a team of agents, providing training, facilitating communications, and ensuring a high level of customer service. The industry is becoming more digitally focused, utilizing real-time data and advanced software to manage customer interactions. Your resume should convey your technological aptitude, and your understanding of customer service trends. When writing your resume, consider the performance metrics and targets that call centers focus on. Businesses are increasingly valuing managers who can demonstrate their impact through tangible achievements and metrics. Optimization and efficiency are the name of the game, so evidence of your ability to improve these areas is key.

Tips to help you write your Call Center Manager resume in 2024

   show proficiency in modern call center software.

The call center industry is heavily reliant on technology, and companies often require managers to be proficient in specific software. On your resume, list the call center platforms you're familiar with. This could include CRM software, call routing technologies, or analytic tools.

   Quantify your achievements in team management and customer service

Call center managers are expected to lead their team to meet specific goals and targets. These could be related to customer satisfaction, call handling times, or team productivity. Where you can, incorporate quantifiable achievements on your resume. For example, "Improved average call handling time by 15%".

Skills you can include on your Call Center Manager resume

Template 21 of 24: call center representative resume example.

As a hiring manager, I've come across a good number of resumes for Call Center Representatives. What strikes me about this role is the level of multitasking and customer service skills required. You're dealing with customer inquiries, complaints, and sometimes even emergencies, all while navigating various systems to log calls and find information. Recently, there's been a trend towards remote roles, which means you'll likely need to demonstrate your ability to work independently and manage your time effectively. When writing your resume, it's key to showcase these abilities, along with any experience you have in handling difficult situations or complex systems in a high-pressure environment.

Tips to help you write your Call Center Representative resume in 2024

   show your interpersonal skills.

As a Call Center Representative, you're the first point of contact for customers. It's your job to make them feel heard and understood. So, on your resume, you should give examples of your ability to empathize with customers and communicate clearly.

   Prove your tech proficiency

Even though you're in a people-oriented role, tech plays a huge part in your day-to-day tasks. You'll need to log calls, find customer information and possibly troubleshoot technical issues. So make sure to list any relevant tech skills or software familiarity you have on your resume.

Skills you can include on your Call Center Representative resume

Template 22 of 24: call center supervisor resume example.

As a Call Center Supervisor, your role is infused with a mix of administrative, leadership, and customer service elements. Your resume should reflect these unique aspects. Specifically, it must demonstrate your skills in managing employees, ensuring high-performance levels, and handling customer escalations. Recently, companies are leaning towards supervisors with a strong grasp of digital platforms and analytics as call centers move towards omnichannel customer service. So, stay ahead by showcasing your digital skills and familiarity with various call center software. Moreover, hiring managers are now seeking candidates who can work remotely without compromising team productivity. In your resume, you may want to present any experiences where you've successfully managed remote teams or worked in virtual call centers, to cater to this growing trend.

Tips to help you write your Call Center Supervisor resume in 2024

   show your people management skills.

As a Call Center Supervisor, you're in charge of a team. So, it's crucial to show your ability to lead and manage people effectively. Mention any strategies you've used to boost team morale, decrease staff turnover, or increase agent productivity.

   Highlight your proficiency in Call Center software

Call center operations heavily rely on software. Your resume should demonstrate your proficiency in using call center software, be it CRM systems, auto-dialers or analytics programs. Any experience in implementing or refining these tools can be a significant asset.

Skills you can include on your Call Center Supervisor resume

Template 23 of 24: call center agent resume example.

As a Call Center Agent, you're at the heart of customer interaction. You're the voice and ears of the company, providing solutions and offering assistance. Crafting a resume for this role requires a knack for showcasing your communication skills and empathy. Also, as remote operations become more commonplace due to recent trends, it's equally important to highlight experience or comfort with digital tools and remote work environments. Secondly, call centers are evolving into contact centers, with omnichannel interactions (calls, online chats, emails, etc.) becoming the norm, so versatility is key. When writing your resume, it's crucial to show rather than tell. Don't just claim you're patient or agile — provide concrete examples of when you've used these skills. Remember, quality of customer service pulls more weight in call center roles than a high volume of calls handled.

Tips to help you write your Call Center Agent resume in 2024

   show proficiency in using digital tools.

When listing your skills, show you're no stranger to digital tools. Mention specific software or platforms you've used in past roles, especially remote communication and collaboration tools. This shows you're ready to handle remote and on-site work.

   Demonstrate versatility in customer interactions

Instead of focusing solely on call handling, showcase experiences with different forms of customer interactions. Have you handled customer queries through live chats or emails? Have you dealt with difficult customers? Provide examples. These instances show you're adaptable and ready for the modern contact center world.

Skills you can include on your Call Center Agent resume

Template 24 of 24: call center csr resume example.

Working as a Call Center Customer Service Representative (CSR) isn't just about answering calls. It's about problem-solving on the fly, maintaining a positive attitude, and communicating effectively. A call center CSR resume needs to reflect that, but also keep up with the industry's shift towards multichannel support - handling emails, social media, and live chats. When crafting your resume, understand that it's not just about listing your previous roles, but showcasing your ability to handle an ever-evolving, fast-paced, customer-focused role.

Tips to help you write your Call Center CSR resume in 2024

   demonstrate your multi-channel proficiency.

In this digital age, call centers aren't just about making and receiving calls. You need to showcase your ability to handle emails, social media, and live chats. Include any previous experience and skills you have in these areas.

   Show your problem-solving skills

As a CSR, you need to be able to think on your feet. Use your resume to tell stories about how you've solved customers' problems efficiently and effectively. Quantifiable achievements here can really make you stand out.

Skills you can include on your Call Center CSR resume

We spoke with hiring managers from top customer service companies like Zappos, American Express, and Nordstrom to bring you the most effective tips for your customer service resume. These tips will help you showcase your skills and experience in a way that stands out to potential employers.

   Highlight your communication skills

Strong communication skills are essential for customer service roles. Make sure to emphasize your ability to communicate effectively with customers, both verbally and in writing.

• Demonstrated excellent verbal and written communication skills, consistently receiving positive feedback from customers and supervisors
• Skilled in active listening, empathy, and conflict resolution to effectively address customer concerns and provide solutions

Avoid vague statements that don't provide specific examples of your communication abilities:

• Good communication skills
• Able to talk to customers

   Showcase your problem-solving abilities

Employers value customer service representatives who can think on their feet and find creative solutions to customer issues. Highlight specific examples of how you've successfully resolved customer problems in the past.

• Resolved a complex billing issue for a long-time customer, resulting in a renewed contract and increased customer loyalty
• Developed a streamlined process for handling product returns, reducing customer wait times by 30%

Don't simply state that you have problem-solving skills without providing evidence:

• Problem solver
• Able to handle customer complaints

   Include metrics to quantify your achievements

Use numbers and percentages to demonstrate the impact of your work. This helps employers understand the scope of your responsibilities and the value you brought to your previous roles.

• Maintained a 95% customer satisfaction rating based on post-call surveys
• Handled an average of 50 customer calls per day, consistently meeting or exceeding team targets

Avoid using vague or unquantifiable statements:

• Helped many customers
• Improved customer satisfaction

   Tailor your resume to the specific job

Customize your resume to match the requirements of each customer service position you apply for. Use the job description as a guide to highlight the most relevant skills and experiences.

Customer Service Representative with 5+ years of experience in fast-paced call center environments. Skilled in handling high volume of customer inquiries, resolving complex issues, and maintaining a positive attitude under pressure. Proficient in Zendesk and Salesforce CRM software.

Generic summaries that could apply to any customer service job are less effective:

Customer Service Representative with experience in handling customer calls and emails. Good communication skills and ability to work in a team.

   Emphasize your technical skills

Many customer service roles require proficiency in specific software or tools. Make sure to list any relevant technical skills you possess, such as:

• Proficient in Zendesk, Salesforce, and Microsoft Office Suite
• Experienced in using live chat and social media platforms to provide customer support

Don't include outdated or irrelevant technical skills:

• Proficient in Windows 95
• Familiar with fax machines

   Highlight your industry-specific knowledge

If you have experience or knowledge related to the industry you're applying to, make sure to emphasize this in your resume. This can help you stand out from other candidates.

• Extensive knowledge of telecommunications products and services, allowing for quick and accurate resolution of customer inquiries
• In-depth understanding of e-commerce best practices and trends, enabling proactive customer support and upselling opportunities

Avoid generic statements that don't demonstrate industry-specific expertise:

• Knowledge of products and services
• Familiar with industry trends

Many recruiters skim through your resume -- some might spend less than a minute reviewing your application. That’s why it’s so important to craft a resume that highlights your strengths well, and that helps you stand out as a strong candidate. How do you craft such a resume? Below, we’ve gathered the top tips for creating a customer service resume that will help your application shine:

  Tailor your customer service resume with industry-specific keywords

Customer service employees may work in a variety of different industries -- nearly every type of company needs to regularly interface with customers and support their needs. When applying to work on a customer service team, it’s important to tailor your resume to the specific industry that you are applying for -- whether that’s tech, consumer goods, ecommerce, or something else. For example, if the job that you’re applying for is a fast-paced tech startup, you might include such phrases as “driving conversion rates”, “eliminating customer friction points”, or “ensuring agile and scalable operations.” Every industry has their own special jargon. If you’re stuck or not sure what phrases to use, you can find these sorts of keywords by looking through multiple job listings for customer service roles at similar companies and note any words or phrases that seem to get repeated. Using these industry-specific keywords shows your hiring manager that you’ve done your homework and are serious about the role.

   Structure strong bullet points using Action Verb + Task + Metric

Staring at a blank line in your resume can be frustrating. We’ve provided a simple framework for you to follow as you craft your bullet points for your customer service resume. Hiring managers want to quickly see the impact of your contributions, and this formula will help you do exactly that, instead of filling your resume with fluff. Here’s what it looks like:

  Use your skills section wisely

Use your skill section to highlight your expertise in customer service. What skills should you emphasize? Customer service employees need to know how to de-escalate tense customer situations, improve operations and efficiencies, and organize your team and their workflow. You must be strong in the “3 Ps of Customer Service Management”: professional, patient, and “people-first” attitude.

Writing Your Customer Service Resume: Section By Section

  header, 1. put your name on the first line.

Your name should be the most prominent element in your header, as it's the primary identifier on your resume. Make sure it stands out by using a larger font size than the rest of your contact details.

Here's an example of how to format your name in your header:

Avoid adding labels or titles next to your name that could distract from it, like this:

• Name: John Doe
• Customer Service Representative John Doe

2. Include essential contact details

After your name, list your key contact details so hiring managers can easily get in touch with you. Essential details to include are:

• Phone number
• Professional email address
• Location (City, State)

You can list these details on one line, separated by dividers. For example:

John Doe 555-123-4567 | [email protected] | New York, NY

Avoid providing too many details that clutter your header and distract from the essentials. For instance, there's no need to include:

• Multiple phone numbers
• Full mailing address with zip code
• Unprofessional email handles (e.g. [email protected] )

3. Showcase your customer service job title

If you have room in your header, consider adding your current or most recent job title related to customer service. This helps quickly convey your professional identity to hiring managers.

For example:

• John Doe, Customer Success Manager
• John Doe Customer Support Specialist

However, avoid listing multiple job titles or stuffing your header with keywords, as that can appear cluttered and spammy. Stick to one clear job title most relevant to the position you're applying for.

  Summary

A resume summary is an optional section that goes at the top of your resume, just below your contact information. It's a short paragraph, usually 3-5 sentences long, that highlights your most relevant skills, experiences, and achievements. While a summary is not required, it can be a valuable addition to your resume if you're changing careers, have a lot of experience, or want to provide additional context that's not already in your resume.

However, you should never use an objective statement instead of a summary. Objective statements are outdated and focus on what you want from an employer, rather than what you can offer them. A well-written summary, on the other hand, can grab the attention of a hiring manager and convince them to keep reading your resume.

To learn how to write an effective resume summary for your Customer Service resume, or figure out if you need one, please read Customer Service Resume Summary Examples , or Customer Service Resume Objective Examples .

1. Tailor your summary to the customer service role

When writing your summary for a customer service position, it's essential to highlight your relevant skills and experiences. Focus on customer service-specific skills such as communication, problem-solving, and conflict resolution. Mention any experience you have working with customers, whether it's in a retail setting, call center, or other customer-facing role.

For example, instead of a generic summary like this:

Experienced professional with a proven track record of success. Strong communication and organizational skills. Seeking a challenging position with opportunities for growth.

Try a tailored summary like this:

Customer service professional with 5+ years of experience in retail and call center environments. Skilled in resolving complex customer issues, improving customer satisfaction rates, and training new team members. Seeking to leverage my communication and problem-solving skills in a customer service manager role.

2. Quantify your achievements

Whenever possible, use numbers and metrics to quantify your achievements in your summary. This helps provide concrete evidence of your skills and experience, and makes your summary more impactful. For example:

• Resolved an average of 50+ customer inquiries per day while maintaining a 95% customer satisfaction rate
• Improved first call resolution rate by 15% through effective troubleshooting and communication
• Trained and mentored 10+ new customer service representatives

Avoid using vague or subjective phrases like "excellent customer service skills" or "strong communicator." Instead, let your quantified achievements speak for themselves.

  Experience

Your work experience section is the most important part of your customer service resume. It's where you'll showcase your relevant experience, key accomplishments, and the value you'll bring to the role.

Let's break down the essential components of a strong work experience section for customer service professionals:

1. Highlight your customer service skills

Throughout your work experience, emphasize the customer service skills you've developed and utilized, such as:

• Active listening
• Problem-solving
• Communication

Demonstrated active listening and empathy to fully understand customer needs, resulting in a 95% customer satisfaction rating.

Avoid simply listing responsibilities without highlighting the skills behind them. Instead of:

• Answered customer questions
• Utilized strong communication skills to clearly and patiently answer customer inquiries, leading to a 10% reduction in escalated issues.

Use our Targeted Resume tool to ensure you're highlighting the right customer service skills for each job you apply to.

2. Quantify your impact with metrics

Whenever possible, use hard numbers to demonstrate the impact of your work. Metrics help employers understand the scope of your experience and the value you've provided. Consider including:

• Customer satisfaction scores
• Average call handling time
• Number of customers assisted daily
• Percentage of issues resolved independently

Maintained a 98% customer satisfaction rating while handling an average of 50+ calls per day and resolving 90% of issues without escalation.

If you don't have access to exact metrics, estimates are better than no numbers at all. For example:

• Assisted an estimated 200+ customers per week via phone, email, and live chat.

When describing your achievements, start with the result or impact, then explain how you achieved it. This format makes your accomplishments stand out more.

3. Showcase your career progression

Highlight any promotions, increased responsibilities, or special projects you've taken on. This demonstrates your ability to grow and take on new challenges. For example:

Promoted to Senior Customer Service Representative after one year, taking on additional responsibilities such as training new hires and handling escalated customer issues.

If you don't have a formal promotion, you can still showcase growth:

• Selected to mentor new team members based on strong performance and leadership skills.
• Collaborated with cross-functional teams on a special project to improve the customer onboarding process, resulting in a 15% increase in customer retention.

Use our Score My Resume tool to get instant feedback on your resume's ability to showcase career progression and other key factors employers look for.

4. Tailor your experience to the job

While it's essential to showcase your overall customer service experience, it's even more impactful to highlight experience that's directly relevant to the specific role you're applying for. Review the job description and consider:

• Which of your experiences are most similar to the responsibilities of this role?
• Have you worked in a similar industry or with a similar product/service?
• Do you have experience with any tools or technologies mentioned in the job description?

For example, if the job emphasizes experience with a specific CRM system, you might say:

• Utilized Zendesk CRM to efficiently manage and track customer interactions, ensuring timely and personalized support.

Avoid focusing on experience that isn't relevant to the role. Instead, prioritize the experiences that best match what the employer is looking for.

If you're having trouble identifying which experiences to highlight, try copying and pasting the job description into a word cloud generator. The most frequently used words will likely be the most important to the employer.

  Education

The education section of your customer service resume should be concise and highlight your most relevant qualifications. It's important to tailor this section to the job you're applying for and showcase the skills and knowledge that make you a strong candidate.

1. Put education at the top if you're a recent grad

If you've recently graduated or have limited work experience, place your education section at the top of your resume. This will draw attention to your academic achievements and relevant coursework.

Bachelor of Arts in Communication University of California, Los Angeles Graduated: May 2022 Relevant Coursework: Customer Service Strategies, Business Communication, Conflict Resolution

2. List relevant coursework and projects

If you're a recent graduate or have completed courses directly related to customer service, consider listing them under your degree. This can demonstrate your knowledge and skills to potential employers.

Examples of relevant coursework and projects:

• Customer Service Strategies
• Business Communication
• Conflict Resolution
• Capstone Project: Developed and implemented a customer satisfaction survey for a local business

3. Keep it brief for senior-level positions

If you have extensive work experience in customer service, your education section should be brief. Include your degree, university, and graduation year (optional).

Here's an example of what to avoid:

Master of Business Administration University of Texas at Austin Graduated: May 1998 Relevant Coursework: Marketing, Finance, Organizational Behavior GPA: 3.8

Instead, keep it concise:

Master of Business Administration, University of Texas at Austin

Action Verbs For Customer Service Resumes

Use this list of common customer service action verbs to effectively describe your achievements throughout your work experience. Your customer service resume should emphasize the impact of your accomplishments and contributions with strong action verbs. Try to be creative and use a new action verb for each bullet point. To pack an even more powerful punch, combine your verb with quantifiable results to show tangible proof of your work.

• Communicated
• Interviewed
• Transformed

For more related action verbs, visit Customer Service Action Verbs .

For a full list of effective resume action verbs, visit Resume Action Verbs .

Action Verbs for Customer Service Resumes

Skills for customer service resumes.

When you find the Customer Service positions that you want to apply for, always make sure to read the job description carefully from beginning to end. Hiring managers are often overwhelmed with hundreds of applications, and want to ensure that the candidates they select are serious about the position. Instead of simply dropping a generalist resume, make sure to do your due diligence -- and show that you’ve done it! How can you show that you’re done your homework on the role? Go through the job description -- you can even copy and paste it into another document and highlight the specific skills they mention. Then, make sure to include those in your work experience and note them in your resume’s Skills section. You should also try to tailor your bullet points in your Work Experience section to cater to those skill sets where you can (e.g. Enhanced customer satisfaction by 80% using [Skill name]) Generally, hiring managers who are looking to fill customer service roles are on the hunt for candidates who demonstrate excellent communication skills, a demonstrated track record of ensuring customer satisfaction, and -- if you’re applying for a role that leads a team -- strong leadership abilities such as strategy development and decision-making.

• Customer Support
• Technical Support
• Troubleshooting
• Salesforce.com
• Contact Centers
• Customer Experience
• Customer Service
• Account Management
• Customer Relationship Management (CRM)
• Social Media
• SME management
• Microsoft Access
• Telecommunications

How To Write Your Skills Section On a Customer Service Resumes

You can include the above skills in a dedicated Skills section on your resume, or weave them in your experience. Here's how you might create your dedicated skills section:

Skills Word Cloud For Customer Service Resumes

This word cloud highlights the important keywords that appear on Customer Service job descriptions and resumes. The bigger the word, the more frequently it appears on job postings, and the more 'important' it is.

How to use these skills?

Resume bullet points from customer service resumes.

You should use bullet points to describe your achievements in your Customer Service resume. Here are sample bullet points to help you get started:

Identified steps to decrease rates of returns and frauds, resulting in $75k in cost savings.

Provided excellent customer service, effectively reducing customer complaints from 65% to 23% within the first 8 months.

Acted as key contact for issue resolution and customer advocacy, reducing issues and complaints by over 45% .

Collaborated with 10 department managers and peers to develop and implement policies and procedures that increased internal efficiency by 20%.

Created customer satisfaction survey utilizing MS Project increasing customer retention by 12% and onboarding 3 new customers.

For more sample bullet points and details on how to write effective bullet points, see our articles on resume bullet points , how to quantify your resume and resume accomplishments .

Other Administrative Resumes

Cloud developer.

Relationship Manager

Service Technician

Customer Service Resume Guide

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• Tips for Customer Service Resumes
• Skills and Keywords to Add
• Sample Bullet Points from Top Resumes
• All Resume Examples
• Customer Service CV Examples
• Customer Service Cover Letter
• Customer Service Interview Guide
• Explore Alternative and Similar Careers

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7 Amazon Customer Service Resume Examples for 2024

Creating a resume for amazon customer service roles requires a focus on relevant skills and experience. We will show you proven examples and give you strong tips to make your resume clear and appealing to hiring managers in the industry. You will learn key areas to highlight, common pitfalls to avoid, and how to present your background in a way that aligns with Amazon's values and needs.

• 06 Sep 2024 - 5 new sections, including 'Positioning your education', added
• 06 Sep 2024 - 5 new resume templates, including Fictional for Amazon Customer Service, added
• 04 Sep 2024 - Article published

  Next update scheduled for 14 Sep 2024

Here's what we see in the best Amazon customer service resumes.

Show Impact With Numbers : Use numbers to show your impact. Look at metrics like customer satisfaction rate , average handling time , first call resolution , and number of tickets resolved .

List Relevant Skills From Job Description : Include skills on your resume that you have and are mentioned on the job description. Some popular ones are CRM software , data entry , Troubleshooting , order tracking , inventory management . But don't include all of them, choose the ones you have and are mentioned in the JD.

Highlight Online Support Experience : Show your online support experience. Phrases like live chat support and email resolutions can make your resume stronger.

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Amazon Customer Service Resume Sample

Find out how good your resume is.

ummm here it is

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Want to know how your customer service resume stacks up? Our resume scoring tool gives you a clear picture of where you stand. You'll get instant feedback on key areas that Amazon and other top employers look for when hiring support professionals.

Upload your resume now for an unbiased assessment. You'll receive a detailed score and actionable tips to improve your chances of landing that customer service role you're after.

Positioning your education

As you prepare your resume for a position in customer service at a major online retailer like Amazon, you should put your education in the right place. If you have recent academic achievements that are significant, such as a degree related to customer service or communication, you can proudly place this at the top of your resume. This shows hiring managers that your latest learning experiences directly equip you for the job.

If your primary qualifications are your experience and work history, then list your education after your professional experience section. Focus on relevant coursework or projects that demonstrate skills beneficial in customer service, such as problem-solving or effective communication. In both scenarios, ensure the education section is concise and highlights the aspects that make you a good fit for handling customer interactions effectively and efficiently.

Use language skills

If you can speak more than one language, highlight this. Amazon appreciates employees who can help a diverse set of customers.

Show any experience you've had with international customers or in bilingual environments. These experiences show you can handle a wide range of customer needs.

Junior Amazon Customer Service Resume Sample

Ideal resume length.

Keep your resume to one page to show you can communicate your qualifications for customer service roles with Amazon succinctly. This helps hiring managers quickly see your most relevant experiences. Less is often more; focus on highlighting your skills with clarity.

Only consider going over one page if you have more than 10 years of experience that directly aligns with this kind of position. In such cases, detail your advanced skills and key accomplishments that showcase your deep understanding of customer service, ensuring the greatest impact on the first page.

Senior Amazon Customer Service Resume Sample

Show customer service skills.

For a customer service job, focus on your experience helping customers directly. List roles that required you to handle customer requests, solve problems, and ensure satisfaction.

Include any customer service training you've done. Specific skills like knowing how to use CRM software or dealing with difficult customers can make you stand out.

Amazon Customer Service with Technical Support Specialization Resume Sample

Fictional for amazon customer service resume sample.

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