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Operations Management Dissertation Topics

Published by Alvin Nicolas at January 9th, 2023 , Revised On August 18, 2023

Introduction

Selecting an appropriate is perhaps the most important aspect of the dissertation module. Students spend months and years (in the case of a PhD) on their dissertation projects. Therefore, it is critical to choose an interesting but manageable topic of research. Selecting the right topic can also help complete the paper to the highest quality and within the allocated deadline framework.

This article aims to provide comprehensive support in the selection of a suitable operations management dissertation topic. All of the topics presented in this piece are carefully short-listed on the basis of the following important factors;

A topic must have a recent research interest/popularity in academics
Data must be available to analyse the recent research; to develop a case of research in the form of a step forward (contribution factor)
Topic must be manageable with respect to the availability of time and resources
The chosen topic should encourage the students to explore and investigate to further the research in their preferred area

Writers’ suggestion : Before selecting a topic, outline the type of research you intend to undertake given the available time and monetary resources; such as whether to perform primary or secondary and qualitative or quantitative. For example, you might not be able to conduct a cross-national survey based on primary research, as it can turn out to be a difficult and unmanageable task.

Therefore, it is important to select a topic which you can manage within the given resources; to produce high-quality results that would eventually lead to a high academic score. The following topics are much emphasised in today’s academic world, and you can rely on these topics with utmost trust.

Some of these topics can also include primary research, which may include conducting interviews and/or questionnaire with industry practitioners to suggest the most efficient systems and o present the pros and cons of each system based on the data obtained through primary research.

These operations management dissertation topics have been developed by PhD qualified writers of our team , so you can trust to use these topics for drafting your dissertation.

You may also want to start your dissertation by requesting a brief research proposal from our writers on any of these topics, which includes an introduction to the topic, research question , aim and objectives , literature review along with the proposed methodology of research to be conducted. Let us know if you need any help in getting started.

Check our dissertation examples to get an idea of how to structure your dissertation .

Review the full list of dissertation topics for 2022 here.

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2022 Operations and Management Research Topics

Topic 1: investigating the risks associated with green technology in the chinese construction industry..

Research Aim: This research study aims to investigate the challenges that project managers faced while managing the Chinese green technology construction projects and the risk associated with it. This study will also examine the relationship between the challenges related to green construction and its impact on its success and will also find improvement in the development of green technology.

Topic 2: Analyzing the operational risk in outsourcing software projects for international companies.

Research Aim: The concept of outsourcing is a trending topic nowadays. This research study aims to find the operational risk perceived in the process of outsourcing software projects in international companies and how they eliminate operational risks during the process.

A conceptual framework will be utilized to investigate the risks for strategic IT system development outsourcing projects.

Topic 3: How do the merger and acquisition of a company affect the performance of its employees? An exploratory study identifying the factors that affect employees performance. A case study of (Any company or companies can be studied)

Research Aim: This research aims to find the impact of the merger and acquisition of a company on its employees’ performance. This research will use a company or companies as a case study that went through a merger and acquisition. To identify different factors that affect the performance of employees during and after merger and acquisition. And after identifying those factors and their impact on the performance of employees. The research will also recommend possible ways to minimize the impacts of those factors on employees’ performance.

Topic 4: Impact of strategic management on the financial performance of companies

Research Aim: This research aims to find the impact of companies’ strategic management on their financial performance. This study will use indicators suggested by extensive literature in strategic management to gauge the strategic planning done by these companies. The study will then identify up to what extent those indicators affect the companies’ financial performance under observation. And based on the results, the study will recommend improvement in the areas that can improve the strategic management of those companies. That, in consequence, will improve the financial performance of those companies.

Topic 5: Analyzing the operational risks associated with the manufacturing of automobiles and the role of plant managers in reducing these risks.

Research Aim: This research study aims to identify and analyze the risks that are faced by businesses during the manufacturing of automobiles and vehicles. And how plant managers proposed effective strategies to reduce these risks. In this study, a conceptual framework of the operational model of management will help increase the overall effectiveness of automobile industries.

Topic 6: An assessment of the Company's tradeoff between innovation and uniformity- A case study of UK IT sector.

Research Aim: The primary goal of this study is to conduct an analysis of a company’s tradeoff between innovation and uniformity. This study will explore different components of the United Kingdom IT sector. It will give us an understanding of the importance of innovation and uniformity from a theoretical perspective and also examine the risk factor involved in the united kingdom’s IT sector.

Topic 7: Operation Management- Comparison between different forecast approaches.

Research Aim: The main goal of this study is to examine various forecasting methodologies used in operation management. Furthermore, this research offers insight on product operation management and what contributes to making it more effective. In addition, this study will look at the aspects and effects of various approaches utilised in product operation management.

Topic 8: An examination of the Effectiveness of RBT in strategic operation management in the UK manufacturing industry.

Research Aim: The study aims to evaluate the effectiveness of RBT in strategic operation management in the United Kingdom manufacturing industry. This study highlights the effectiveness and also discusses the benefits and drawbacks of strategic operation management in the UK manufacturing industry. Furthermore, it also highlights the importance of RBT in the UK manufacturing industry.

Topic 9: Humanitarian operation management- A review of Literature

Research Aim: In this study, we will analyse different previous studies on humanitarian operation management to find its importance. This study will also look at different methodologies used in humanitarian operations. Different scientific advancements and technologies will also be covered in this study.

Topic 10: A study to Determine if Operations Management solutions Effectively meet the needs of Home Care organizations- An International Perspective.

Research Aim: The main goal of this research is to perform a comprehensive analysis of operational management activities in order to properly comprehend and evaluate them in order to determine the efficiency of various regularly employed strategies. It will also identify key methods utilised in operational management activities and how these solutions are implemented worldwide by home care companies; and how these methods will have an impact on home care organizations, and determine if they will have a favourable or bad impact.

Covid-19 Operations and Management Research Topics

Topic 1: impacts of coronavirus on global supply chains.

Research Aim: As the Coronavirus, the outbreak has resulted in the shortage of essential supplies, including safety equipment, diagnostic and clinical management. WHO (world health organisation) has organised a supply chain task force team (COVID supply chain system). This study will identify the details of this supply chain system and discuss how it works.

Topic 2: Intelligent operation management during COVID-19

Research Aim: As a result of COVID-19, industries are facing a lack of resources and staff. This situation calls for Intelligent operation management for continuity of the operation during this challenging situation. This study will analyse how Intelligent operation management works during COVID-19 discussing its advantages, challenges, and possible solutions to improve it.

Operations Management Dissertation Topics for 2021

Topic 1: impact of jit on improving supply chain efficiency of large retail outlets.

Research Aim: This research aims to identify the impact of JIT on improving the supply chain efficiency of large retail outlets

Topic 2: Operation management strategies B2B and B2C business model

Research Aim: This research aims to assess and compare the operation management strategies B2B and B2C business model

Topic 3: The role of ICT (Information and Communication Technology) in SCM (Supply Chain Management)

Research Aim: This research aims to identify the role of Information and Communication Technology in Supply Chain Management.

Topic 4: TQM (Total Quality Management) as a competitive advantage

Research Aim: This research aims to identify the role of total quality management as a competitive advantage.

Topic 1: Analysing the impact of Enterprise Resource Planning (ERP) on improving business operations of multinational companies.

Research Aim: The main purpose of this research will be to highlight the major benefits of ERP, which can facilitate multinational organisations to help in conducting business operations productively and effectively. The researcher will identify major factors of ERP that can be related to the effective execution of business operations while increasing the overall productivity and efficiency of the business.

Topic 2: Impact of Just-in-time (JIT) inventory on improving supply chain efficiency of large retail outlets

Research Aim: The researcher will identify the major advantages as well as disadvantages of using Just-in-time (JIT) inventory on supply chain operations of the major retail outlets. In this study, the researcher will highlight major factors of Just-in-time (JIT) inventory that may directly or indirectly influence the effectiveness of the supply chain of large retail outlets while proposing recommendations to retail companies to increase the effectiveness and productivity of the company.

Topic 3: Analysing the pros and cons of outsourcing logistic operation activities in the construction industry of the UK

Research Aim: The main purpose of this qualitative-natured study will be to identify major advantages and disadvantages of outsourcing logistic operation activities while focusing on its implementation in the construction industries of the UK.

Topic 4: Assessing and comparing the operations management strategies of B2B and B2C business models

Research Aim: The researcher aims to discover prompt operations management strategies that are being utilised by major B2B and B2C companies while taking examples of major key players in each of the business models. After identification, the researcher will compare those strategies and recommends the best strategies and practices that can be utilised by each of the business model discussed in the study.

Topic 5: Analysing the operational risks involved in the manufacturing of automobiles and how can plant managers minimise these risks

Research Aim: The main aim of this study will be to identify and analyse the major risks that can be experienced by companies during the manufacturing of automobiles and vehicles while proposing effective strategies that can be used by plant managers to reduce these risks. In this study, the researcher will use a conceptual model of operational management, which helps increase the overall effectiveness of automobile industries.

How Can ResearchProspect Help?

ResearchProspect writers can send several custom topic ideas to your email address. Once you have chosen a topic that suits your needs and interests, you can order for our dissertation outline service which will include a brief introduction to the topic, research questions , literature review , methodology , expected results , and conclusion . The dissertation outline will enable you to review the quality of our work before placing the order for our full dissertation writing service !

Supply Chain Management Dissertation Topics

The supply chain is considered one of the most important aspects of business in any organisation, as optimum management in the supply chain leads to successful business operations. Therefore, it is pivotal for organisations to constantly enhance processes and techniques of the supply chain which involve control, measurements, troubleshooting, adaptability, and innovation of new solutions. The following research topics are suggested for dissertation writing in the field of supply chain management;

Supply chain management and the related legal frameworks; Investigating the practices of the UK’s industrial sector
Strengths and weaknesses of the supply chain are large and diversified business organisations
The role of supply chain in manufacturing industry of the UK; A comprehensive study to evaluate the impact of supply chain management
Influence of state of the art technology aided systems on supply chain management
Impact of information technology on supply chain management
Case study of Dell, IMB and other supply chain control management systems being employed worldwide by large scale organizations
Supply chain management and e-commerce
The role of ICT in supply chain management

Lean Manufacturing Dissertation Topics

The lean concepts are still young and in the stage of steady development. New concepts are coming into practice as the efficacy of the old ones continues to diminish. Research ideas that have been much emphasised in recent research studies include Total Quality Control (TQC), Total Quality Management (TQM), Just in Time (JIT), and Total productivity maintenance (TPM). Some interesting topics under this subject are listed below;

The influence of the lean manufacturing techniques in operations management
Analyses of lean manufacturing techniques; Review of the most influential techniques currently being employed in theUK’ss manufacturing Industry; an inside perspective (This may include primary research in which the actual users of different techniques will be requested to provide their views on the impact of different techniques and to recommend which of the techniques can be best used to enhance industry productivity and performance)
Total quality management as a competitive advantage; A case study of the UK’s industry (Dell/HP/Other)
The relationship between quality management and client Satisfaction; A case of the UK’s construction/manufacturing Industry (This can also include primary research from the perspective of clients/buyers who can be questioned regarding their experience of the construction quality they obtained. The data could then be used to provide key recommendations for quality management)
Practical implementation of lean manufacturing techniques; A review of how business organisations have successfully adopted various techniques
Influence of new technology on lean manufacturing techniques; such as the use of Business Information Modeling (BIM), SAP, and other tools for enhancement of quality and productivity
Evolution of quality from the perspective of the development of lean manufacturing techniques; A study on how industries have been shaped by lean concepts in the past and visualizing the future SOPs

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Inventory Management Dissertation Topics

Inventory Management is another important component of supply Chain Management. A considerable amount of research has been conducted in this field of study in recent times, which highlights the need to establish effective processing techniques and systems so that business organisations can effectively measure/manage operations of their respective industries.

Optimum inventory management enables control of costs, time, productivity and delivery; the elements which are considered to be the pillars of any industry. The following topics are presented for dissertation writing on inventory management:

The influence of optimum inventory management on supply chain management; A study on how effective inventory management systems can help to establish high performing supply management systems in an industry
Analyses of inventory management systems being employed in the UK industries
The impact of latest technological developments on inventory management systems; A case study of the UK’s manufacturing Industry
Inventory management systems in manufacturing industry; Methods, benefits, challenges and opportunities
Case study on inventory management in retail; A case study of ASDA/TESCO/SAINSBURURY. (Primary research based: Data from different stores can be collected, and compared)
The impact of Just in Time (JIT) on the UK’s inventory management systems
Adoptability of JIT inventory management in the UK
E-commerce inventory management systems

Product Development Dissertation Topics

New Product Development (NPD) and the role of Research and Development (R&D) in the process of product development has remained a focus of research and a trigger for intense academic debate in the last many years.

The most notable elements of product development include; new concept developments, new product designs, product engineering, and market analyses and research.

Many organizations continually surge to develop new products and add these to their product- pipelines to earn additional profits. From the consumer perspective, NPD enhances the brand image and provides a research and development edge to business organisations.

Evaluating the process of product development; The need and implications
Strategies of product development and the product mix
Strategies of product development in various Industries – A case study of a company of your choice. This can also include primary research where different systems can be compared and data analysed.
The role of latest technological advancements and computer-aided systems in product development; A case study of the UK’s research and development industry

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Production Planning / Scheduling Dissertation Topics

Production planning and scheduling are considered one of the most crucial aspects of the manufacturing industry because it helps to maintain optimum levels of productivity in accordance with the production plans. Production scheduling has a direct influence on the production business, as it impacts the fundamental elements of production and services such as; production lead times, quality maintenance, and maintenance of supply & demand, and overall client satisfaction. Therefore, research in the field of production planning has been much prioritized in modern times and efforts have been made to develop integrated systems that incorporate various variables and elements of the production plan. Following are some of the selected topics that can be chosen for further research and dissertations;

Production Scheduling Analysis; A review of techniques employed in UK’s Manufacturing Industry
Analyses of Production Scheduling/Planning Techniques in Different Manufacturing Industries (Car Industry/Process industry/Steel Industry/Cement Industry)
Production Scheduling/Planning Techniques and Profitability of Different Manufacturing Industries (Car Industry/Process industry/Steel Industry/Cement Industry)
The Role of Latest Technological Advancements and Computer Aided Systems in Production Scheduling
The Role of Information Technology and Innovation in Production Scheduling

Supply Chain Management and Manufacturing Strategy Dissertation Topics

Supply Chain Management (SCM) is a systematic operation that facilitates the manufacturing of a product from raw materials. The manufacturing strategy includes the methods of producing goods and is designed in accordance with the business objectives. Some latest supply chain management and manufacturing strategy dissertation topics are given below;

Manufacturing strategy; Investigating the importance of optimized manufacturing strategy for successful business operations
Review of manufacturing strategies of the UK’s automobile industry/ process industry/ manufacturing Industry / Any other industry of your choice.
The impact of new technologies on development of optimised manufacturing strategies and techniques
Supply chain management; Investigating the importance of optimized supply chain management techniques for a successful business operations
Examining supply chain management strategies of UK’s automobile industry / process industry / manufacturing Industry / Any other industry of your choice
Use of latest technologies for efficient supply chain management over the last decade (This may include primary research where data would be obtained from the practitioners of manufacturing/other industry via e-mail, interviews and/or questionnaire)

Risk Management Dissertation Topics

Industrial risk management is one of the most researched topics of recent times. Almost every engineering or financial activity involves risks in terms of their consequences and probabilities. The course of the future cannot be fully predicted. Of course, however, various actions can be undertaken to manage/mitigate these risks.

Analysis of various factors that can contribute to the risks; such as political influence, oil prices, and exchange rates, equipment performance characteristics, availability of resources, local conditions/environment and etc., can lead to the development of optimised risk management systems for improved project performance.

Investigating the risk management systems of construction industry / automobile Industry / pharma Industry / banking Industry / retail Industry
Risk management in construction industry; How construction industry can mitigate different types of risks
Analyses of factors that contribute to risk in industrial operations; Developing guidelines/best practices to manage industrial risks
Risk management and the use of advanced technological tools: Is technology really helping to mitigate risks? (This may include Use of primary data to find out if the use of computer aided tools have helped the industry to mitigate risks)
Risk management methodologies; A review of different methods of risk management employed in the UK
Risk Management for contractors in Saudi Arabian Construction Industry
Examining risks associated with green technology in Chinese construction industry
Managing environmental risks in chinese construction industry

Service Design Dissertation Topics

The efficient management of infrastructures, communications systems, components, materials, and human resources holds the key to improved quality of services. Therefore, it is extremely important to optimise service planning because it can ensure profitability as well as productivity for the service provider. Following are some service design dissertation topics that may concern the students;

The impact of future technology on service design
Service design analyses of Dell/HP/Other
Service design analyses of the UK’s food chain Industry
E-commerce web services design and implications
Service organisation’s fundamental design requirements & marketing strategies
Innovative solutions in service design

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Logistics Dissertation Topics

Logistics is a critical operations management system that helps to manage the flow of goods or services from start till the end. Logistics involves operations such as supply chain management, procurement, transportation, inventory, material handling, packaging, and integration of information between different teams. Some interesting topics for Logistics dissertations are listed below:

Logistics operations; An evaluation of the logistics management systems in the UK’s a construction/manufacturing / another sector of your choice
Impact of intermodal international logistics on the operation of the UK’s a construction/manufacturing / another sector of your choice
Review of logistic management principles and practices employed by the UK‘s industrial sector
Optimization of logistics management systems; A review of best practices and procedures
Case study analyses; A review of the Logistics Management in TESCO/ASDA/Sainsbury/Other; Is there a competitive advantage?
Impact of the latest technology on logistics management

Important Notes:

As a student of operations management looking to get good grades, it is essential to develop new ideas and experiment with existing operations management theories – i.e., to add value and interest to your research topic.

The field of operations management is vast and interrelated to so many other academic disciplines like business , management , marketing , project management , and more. That is why it is imperative to create an operations management dissertation topic that is particular, sound, and actually solves a practical problem that may be rampant in the field.

We can’t stress how important it is to develop a logical research topic; it is the basis of your entire research. There are several significant downfalls to getting your topic wrong; your supervisor may not be interested in working on it, the topic has no academic creditability, the research may not make logical sense, and there is a possibility that the study is not viable.

This impacts your time and efforts in writing your dissertation as you may end up in the cycle of rejection at the very initial stage of the dissertation. That is why we recommend reviewing existing research to develop a topic, taking advice from your supervisor, and even asking for help in this particular stage of your dissertation.

Keeping our advice in mind while developing a research topic will allow you to pick one of the best operations management dissertation topics that not only fulfill your requirement of writing a research paper but also add to the body of knowledge.

Therefore, it is recommended that when finalizing your dissertation topic, you read recently published literature to identify gaps in the research that you may help fill.

Remember- dissertation topics need to be unique, solve an identified problem, be logical, and can also be practically implemented. Take a look at some of our sample operations management dissertation topics to get an idea for your own dissertation.

How to Structure your Operations Management Dissertation

A well-structured dissertation can help students to achieve a high overall academic grade.

A Title Page
Acknowledgements
Declaration
Abstract: A summary of the research completed
Table of Contents
Introduction : This chapter includes the project rationale, research background, key research aims and objectives, and the research problems to be addressed. An outline of the structure of a dissertation can also be added to this chapter.
Literature Review : This chapter presents relevant theories and frameworks by analysing published and unpublished literature available on the chosen research topic, in light of research questions to be addressed. The purpose is to highlight and discuss the relative weaknesses and strengths of the selected research area whilst identifying any research gaps. Break down of the topic, and key terms can have a positive impact on your dissertation and your tutor.
Methodology : The data collection and analysis methods and techniques employed by the researcher are presented in the Methodology chapter which usually includes research design , research philosophy, research limitations, code of conduct, ethical consideration, data collection methods, and data analysis strategy .
Findings and Analysis : Findings of the research are analysed in detail under the Findings and Analysis chapter. All key findings/results are outlined in this chapter without interpreting the data or drawing any conclusions. It can be useful to include graphs, charts, and tables in this chapter to identify meaningful trends and relationships.
Discussion and Conclusion : The researcher presents his interpretation of the results in this chapter, and states whether the research hypothesis has been verified or not. An essential aspect of this section of the paper is to draw a linkage between the results and evidence from the literature. Recommendations with regards to implications of the findings and directions for the future may also be provided. Finally, a summary of the overall research, along with final judgments, opinions, and comments, must be included in the form of suggestions for improvement.
References : This should be completed in accordance with your University’s requirements
Bibliography
Appendices : Any additional information, diagrams, or graphs that were used to complete the dissertation but not part of the dissertation should be included in the Appendices chapter. Essentially, the purpose is to expand the information/data.

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How to find dissertation topics about operations management.

To find operations management dissertation topics:

Study recent industry challenges.
Investigate supply chain innovations.
Examine technology’s impact.
Explore lean management strategies.
Analyze sustainability in operations.
Select a topic aligning with your expertise and research interests.

Operations Management Research Paper Topics

Operations management research paper topics encompass a wide array of subjects related to the effective planning, organizing, and supervision of business operations. These topics offer a rich field of inquiry for scholars and practitioners alike, reflecting the complexity and centrality of operations management in modern business. This page is designed to provide students with comprehensive guidance on operations management research, including a categorized list of research topics, insights into choosing and writing on these topics, and exclusive writing services by iResearchNet. Whether you are a beginner or an advanced researcher in the field, this resource aims to support your exploration of the diverse and dynamic world of operations management.

100 Operations Management Research Paper Topics

Operations management is a multifaceted field that integrates various aspects of business like production, logistics, quality control, and much more. For students looking to delve into research, here’s an extensive list of topics categorized into ten different sectors.

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The role of technology in enhancing production efficiency.
Sustainable production practices and their impact on profitability.
Mass customization in modern manufacturing.
Just-in-time (JIT) production: Pros and cons.
Managing production lines for optimal workflow.
The influence of automation on manufacturing processes.
Ergonomics and production management.
The future of 3D printing in manufacturing.
Outsourcing production: Challenges and opportunities.
Lean manufacturing principles and their application.

Supply Chain Management

The importance of information sharing in the supply chain.
Risk management in global supply chains.
Ethical considerations in supply chain management.
Impact of e-commerce on traditional supply chain models.
Inventory management: Best practices.
The role of transportation in the supply chain.
Achieving sustainability through green supply chain practices.
The influence of big data on supply chain decisions.
Cross-border supply chain challenges.
Vendor management and strategic partnerships.

Quality Control and Assurance

Total Quality Management (TQM) in the 21st century.
Six Sigma methodology in operations management.
Quality assurance in the food and beverage industry.
Role of continuous improvement in quality management.
Balancing cost and quality in manufacturing.
Role of customer feedback in quality assurance.
Impact of quality control on brand reputation.
Quality assurance standards in healthcare.
The relationship between employee training and quality control.
Quality management systems: ISO 9001 and others.

Logistics Management

Technological advancements in logistics and distribution.
Managing logistics in e-commerce.
Impact of globalization on logistics management.
Third-party logistics (3PL) vs. in-house logistics.
Green logistics: Integrating sustainability.
Humanitarian logistics in disaster management.
Role of government regulations in logistics.
Challenges of urban logistics.
Reverse logistics: Principles and practices.
The future of drone technology in logistics.

Service Operations Management

The importance of customer experience in service operations.
Managing service quality in the hospitality industry.
Service blueprinting as a tool for service design.
Role of technology in enhancing service efficiency.
Balancing supply and demand in service industries.
The application of lean principles in service operations.
Innovations in healthcare service operations.
Ethical considerations in service provision.
Outsourcing services: A strategic perspective.
Transforming traditional services with digital technologies.

Strategic Operations Management

Aligning operations strategy with business goals.
The role of operations management in organizational success.
Developing a competitive advantage through operational excellence.
Integrating innovation into operations strategy.
Global strategies in operations management.
The role of leadership in strategic operations management.
Operations strategy in small and medium-sized enterprises (SMEs).
Evaluating the performance of an operations strategy.
Mergers and acquisitions: Integrating operations.
Strategic considerations in outsourcing operations.

Sustainability and Environmental Considerations

Incorporating sustainability into operations management.
Environmental regulations and their impact on operations.
Waste management practices in manufacturing.
Achieving energy efficiency in operations.
Sustainable practices in supply chain management.
The role of corporate social responsibility (CSR) in operations.
Life cycle assessment in product design.
Sustainable procurement practices.
The green factory: Myths and realities.
Social sustainability in operations management.

Technology and Innovation Management

The impact of Industry 4.0 on operations management.
Implementing Artificial Intelligence (AI) in operations.
Challenges of integrating IoT in manufacturing.
The role of innovation in competitive advantage.
Managing technology-driven change in organizations.
Virtual reality (VR) and augmented reality (AR) in operations.
The future of robotics in manufacturing.
Innovation culture: Fostering creativity in operations.
Technology management in healthcare operations.
Digital transformation and its impact on operations.

Project Management

Agile project management in operations.
Risk management in project execution.
The role of project management offices (PMOs).
Project portfolio management: An integrated approach.
Tools and technologies for efficient project management.
Stakeholder management in project execution.
The psychology of project management.
Cross-cultural considerations in global projects.
Managing virtual teams in projects.
Project failure: Analysis and lessons learned.

Human Resources and Operations

Managing diversity in operations management.
The role of team dynamics in operational success.
Talent management in operations.
Employee motivation and performance in operations.
Human factors in safety management.
The importance of organizational culture in operations.
Training and development in operations management.
Employee engagement and its impact on operational efficiency.
Managing remote work in operations.
Labor relations and negotiations in operations.

Operations management remains an evolving and essential field in both academia and industry. The above topics reflect the breadth and depth of areas one could explore. Each subject offers unique insights and challenges, enabling students to apply theoretical concepts to real-world scenarios. These topics are designed to inspire critical thinking and provide a starting point for those embarking on research in operations management. Whether you are looking for a topic that aligns with your interests or seeking to address current issues in the field, this comprehensive list offers diverse paths to contribute to the body of knowledge in operations management.

Operations Management and the Range of Research Paper Topics

Operations management is a vital aspect of business that deals with the design, administration, and optimization of business processes. It plays a crucial role in ensuring that an organization operates efficiently and effectively. From manufacturing to services, operations management transcends various sectors and industries. In this article, we’ll delve into the multifaceted world of operations management, explore its significance, and elucidate the range of research paper topics it offers.

Introduction to Operations Management

Operations management is all about the planning, oversight, and control of processes that transform inputs such as materials, labor, and technology into outputs like goods and services. It’s a dynamic field that requires a blend of analytical thinking, problem-solving, and practical skills.

Operations managers focus on improving efficiency, reducing costs, maintaining quality, and ensuring that products or services are delivered on time. The scope of operations management is broad, encompassing areas like:

Production Management : Deals with the creation of goods and services.
Supply Chain Management : Focuses on the flow of materials from suppliers to customers.
Quality Control : Ensures products meet specified quality standards.
Logistics : Concerned with the movement, storage, and flow of goods.
Project Management : Involves planning and overseeing projects to ensure they are completed on time and within budget.

Significance of Operations Management

Operations management is at the heart of any organization, impacting several critical areas:

Efficiency : By optimizing processes and eliminating waste, operations management helps in utilizing resources more efficiently.
Cost Reduction : Through continuous improvement and innovation, costs can be reduced, leading to higher profitability.
Customer Satisfaction : By ensuring quality and timely delivery, operations management plays a key role in customer satisfaction.
Competitive Advantage : Organizations that excel in operations management often have a competitive edge in the market.

The Ever-Evolving Nature of Operations Management

The field of operations management continues to evolve, driven by technological advancements, globalization, environmental concerns, and changing consumer preferences. Topics such as sustainability, automation, digital transformation, and global supply chain challenges are becoming increasingly relevant.

Range of Research Paper Topics

Given the diverse and complex nature of operations management, the range of research paper topics is vast and can be categorized into several areas:

Production Management : From lean manufacturing to the use of artificial intelligence, research can focus on how to make production more efficient and adaptable.
Supply Chain Management : Topics could include risk management, ethical considerations, green practices, and the influence of e-commerce on traditional supply chains.
Quality Control and Assurance : Research in this area could explore methodologies like Six Sigma, continuous improvement, and the relationship between training and quality control.
Logistics Management : With the growing importance of e-commerce and sustainability, research in logistics management is thriving.
Service Operations Management : This includes the design and management of processes that create and deliver services, with potential research focusing on customer experience, technology, and innovation.
Strategic Operations Management : Research topics can explore how operations strategy aligns with business goals and contributes to competitive advantage.
Sustainability and Environmental Considerations : This is an emerging area focusing on how operations management can contribute to a more sustainable future.
Technology and Innovation Management : From Industry 4.0 to digital transformation, this category looks at how technology is reshaping operations management.
Project Management : Topics might include agile methodologies, stakeholder management, risk mitigation, and cross-cultural considerations in global projects.
Human Resources and Operations : This could include topics like managing diversity, team dynamics, employee motivation, and training in operations management.

Operations management is a vibrant and multifaceted field with a wide array of research possibilities. From traditional manufacturing to modern service industries, from small businesses to multinational corporations, operations management is at the core of organizational success.

The broad range of topics reflects the evolving nature of the field and the challenges and opportunities that come with it. For students seeking to contribute to this essential area of business, these topics offer a rich and diverse avenue for exploration and innovation.

By understanding and engaging with these various aspects, scholars, practitioners, and students can appreciate the importance of operations management in today’s global economy and contribute to its future development. Whether through academic research or practical application, operations management remains a critical field that continues to shape the way businesses operate and thrive.

How to Choose Operations Management Research Paper Topics

Choosing the right topic for a research paper in operations management is a critical step that can significantly impact the quality and relevance of your work. It can be both an exciting and daunting task, given the wide array of topics available in this dynamic field. In this section, we’ll provide an introductory paragraph, 10 practical tips, and a concluding paragraph to guide you in selecting the ideal operations management research paper topic.

Operations management is a multifaceted field that encompasses various aspects of business processes, from production to logistics, supply chain to quality control. As such, it offers a wide range of intriguing research paper topics. The right topic not only aligns with your interests and academic goals but also has the potential to contribute to the broader field of operations management. Here are some tips to assist you in making an informed choice.

10 Tips for Choosing Operations Management Research Paper Topics

Identify Your Interests : Start by listing areas within operations management that intrigue you the most. Passion for the subject can fuel your research and make the process more enjoyable.
Understand the Scope : Consider the breadth and depth of the topic. A topic that’s too broad may be unmanageable, while a too narrow focus may lack sufficient material for research.
Check for Relevance : Ensure that the topic aligns with current industry trends and challenges. A relevant topic will have a greater impact and may open opportunities for further study or career advancement.
Consult Academic Sources : Look through academic journals, textbooks, and other scholarly publications in operations management to discover prevailing research themes and gaps in the literature.
Consider Practical Implications : If possible, choose a topic that has practical applications in real-world scenarios. This connection between theory and practice can make your research more compelling.
Assess Available Resources : Evaluate the resources you have at your disposal, including access to data, software, labs, or industry experts. Some topics might require specialized tools or contacts.
Seek Guidance from Advisors : Consult with professors, mentors, or industry professionals who have expertise in operations management. Their insights can help refine your topic and provide direction.
Evaluate Your Skill Set : Reflect on your skills and expertise in the subject area. Selecting a topic that complements your strengths will facilitate a smoother research process.
Consider Ethical Implications : Ensure that the chosen topic adheres to ethical standards, especially if it involves human subjects, sensitive data, or controversial issues.
Think about Future Opportunities : Your research paper can be a stepping stone for further studies, publications, or career opportunities. Consider how the chosen topic might align with your long-term goals.

Concluding Thoughts

Choosing a research paper topic in operations management is a delicate balance between your interests, the academic and industry relevance, the feasibility of research, and alignment with ethical standards. By adhering to these tips, you can select a topic that not only resonates with your passion and capabilities but also contributes to the field of operations management.

Remember that the right topic is a catalyst that can ignite your creativity and analytical abilities, leading to a meaningful and rewarding research experience. Whether you’re exploring sustainable supply chain practices or innovative quality control techniques, your choice of topic is the foundation upon which your entire research project is built. Make it a strong, informed one, and you’ll set yourself up for success in the vibrant world of operations management.

How to Write an Operations Management Research Paper

Writing a research paper in operations management is a systematic process that requires careful planning, in-depth research, and coherent presentation. This endeavor involves not only an understanding of the operations management concepts but also the ability to analyze, evaluate, and apply them in various real-world contexts. Below, you will find an introductory paragraph, 10 essential tips, and a concluding paragraph to guide you through the process of writing an operations management research paper.

Introduction

Operations management is a complex field that integrates various aspects of production, quality control, logistics, and supply chain management. Writing a research paper on a topic within this discipline demands a clear understanding of both theoretical principles and practical applications. The task may seem overwhelming, but with the right approach and adherence to specific guidelines, you can craft a paper that stands out in quality and relevance.

10 Tips for Writing an Operations Management Research Paper

Choose the Right Topic : Refer to the previous section for tips on selecting a relevant and engaging topic that aligns with your interests and the broader field of operations management.
Conduct Thorough Research : Utilize reputable academic sources such as journals, textbooks, and industry reports. Gather sufficient data and insights that relate to your chosen topic.
Create a Strong Thesis Statement : Your thesis should clearly articulate the main idea or argument of your paper. It serves as the guiding star for your entire research.
Develop an Outline : Before diving into writing, create a detailed outline that maps out the structure of your paper. It should include an introduction, literature review, methodology, findings, discussion, conclusion, and references.
Write a Compelling Introduction : Start your paper with an engaging introduction that provides background on the topic, states the problem, and introduces the thesis statement.
Include a Literature Review : Summarize existing research on the topic, highlighting key theories, models, and empirical findings. This section establishes the context for your study.
Explain Your Methodology : Describe the research design, methods, and tools you used to collect and analyze data. Be meticulous in explaining how you ensured the reliability and validity of your study.
Present Findings Clearly : Organize and present your research findings in a logical manner. Use charts, graphs, and tables where necessary to visualize the data.
Discuss the Implications : In the discussion section, interpret the results, compare them with existing research, and explore the implications for operations management practice and future research.
Edit and Revise : Spend ample time revising and proofreading your paper. Consider seeking feedback from peers, mentors, or professional editing services to ensure clarity, coherence, and correctness.

Writing a research paper in operations management is a rewarding yet challenging task. It requires a fusion of technical knowledge, analytical thinking, and writing skills. By following the tips outlined above, you’ll be well-equipped to craft a paper that is not only academically rigorous but also relevant to the dynamic and multifaceted world of operations management.

Remember, writing a research paper is a process that demands time, effort, and perseverance. Be patient with yourself and stay committed to excellence at every stage of the journey. The final product – a well-researched, well-written paper – is a testament to your intellectual curiosity, hard work, and contribution to the ever-evolving field of operations management. Whether you’re a seasoned researcher or a student just starting out, these guidelines are designed to empower you to write with confidence and integrity in the domain of operations management.

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Operations Management Dissertation Topics

Choosing a great topic for your graduate, master or doctoral dissertation can often feel more challenging than actually undertaking the study. Knowing that the time spent on this work, which may be months, or in some cases years, on a PhD or Master’s Degree is so critical to success can making the topic choice seem daunting. Our advice is to always choose a topic that you love, or an area you find interesting because this makes the whole process much less arduous. It’s also often a good idea to look into the areas where your advisor has knowledge and experience so that they can guide and focus your work. Most importantly the topic should be focused and manageable. If these factors are taken into account when choosing a topic in the field of Operations Manager, the overall task will be much easier, interesting and can lead to new routes for you in your professional or academic development. To help in preparing for this great challenge, this article provides suggestions for Operations Management topics in a range of key areas such as the supply chain, scheduling, inventory management and design of services, all of which are current areas in the field.

Supply chain design and control Dissertation Topics

Inventory Management Dissertation Topics

Production scheduling dissertation topics, product development dissertation topics, design of services dissertation topics, dynamic pricing dissertation topics, industrial risk management dissertation topics, logistics dissertation topics, manufacturing and supply-chain dissertation topics.

Total quality management Dissertation Topics

Supply Chain Design and Control Dissertation Topics

The development and maintenance of effective Supply chains is one of the most crucial organisational elements of any manufacturing organisation and their achievement of competitive advantage and the building of good customer relationships. The planning, design and effective control of the supply chain and its various elements and stakeholders is of utmost importance to the success of the organisations. Organisations need to evaluate continuously improve and evolve their supply chains, and there is an increasing use of technology and other digital solutions to support control, measure and evaluation of this important facet of the organisations systems. With the development of automation, data analytics and a focus on corporate social responsibility effective and innovative supply chain design and control is moving forward into a new era. For up to date, timely operations management dissertation topics within this area please see the suggestions below.

What does “Legality” mean in reference to supply chain design?
The virtual supply chain and its role in streamlining short-term business partnerships
Supply chain management: Is autonomous transportation a reality and how effective can it be?
Blockchain technology and its effect on the UK supply chain: Issues and challenges
Supply chain management and impact of information technology: An analysis of manufacturing firms in UK.
E-commerce for supply chain management.
Supply chain management: Case study on Amazon.com and innovative solutions for packing, picking and delivering
Big Data and its role in revolutionising the supply chain for online retailers
How the supply chain differs on a B2C site compared to a B2B environment.
Supply chain control management: A case study on HP, UK.
Track and trace technology and its contribution to competitive advantage at Johnson and Johnson
I Robot : the use of Robotic picking and automation by Alibaba and the effect on supply chain efficiencies
How important will crowd-sourced transportation like Uber and Deliveroo be for reducing costs and increasing efficiency during “last mile delivery”

Inventory management is the supervision of non-capitalized assets (inventory) and stock items. A component of supply chain management, inventory management supervises the flow of goods from manufacturers to warehouses and from these facilities to point of sale.

As an integral component of supply chain management, inventory management refers to the systems of supervision for inventory and stock items, managing and monitoring the flow of goods from manufacturers to distributors and retailers. The processes can be complex and an inventory management system requires clear planning and concise and closely measured processes and technologies to ensure accuracy and efficiency. Suggestions for operations management dissertations topics on inventory management are:

Inventory management is still the backbone of supply chain management: True or False?
The influence of big data analytics in effective inventory management.
The importance of RFID in inventory management at Toyota UK.
How Smart is Smart Inventory in the grocery retail sector : Analysis of Smart inventory management at Tesco.
The internet of things and inventory management : how IoT is connecting customers to suppliers in a more efficient way
Inventory management or logistics solutions: how just in time approaches and inventory technology are changing traditional inventory management processes
Inventory management for e-commerce.
Inventory management with multiple procurement modes: A case study in UK.
Analytical study of inventory management in a car manufacturing organisation.
Warehouse drones and how they could change the face of inventory management : Examination of Sony and Amazon’s plans for connecting robotic automation with inventory management software
Are wearable scanning devices more time efficient than hand-held units – examination of wearable scanners in a FMCG warehouse setting
AI and inventory management : The role of artificial intelligence in making accurate stock decisions at Amazon.com

Production planning refers to the organisational function of establishing an overall level of output, called the production plan. The process also includes any other activities needed to satisfy current planned levels of sales, but should also incorporate the the firm’s general objectives in terms of profit, productivity, lead times, and achievement of customer satisfaction, defined with the strategic plan for the organisation. From a managerial perspective production planning requires the development of an integrated strategy where the operation element is the foundation and a crucial element of the production plan. Dissertations in production scheduling could cover any of the following topics.

Production scheduling techniques in a manufacturing environment.
Production scheduling techniques in a car manufacturing industry.
Toyota production scheduling techniques: A case analysis in UK.
The significance of theory of constraints in production scheduling.
Production scheduling in steel industry: A case study on Mittal Steel.
Fuzzy theory applied to production planning as a means of improving the accuracy of planning decision making processes
How integrated production planning and cross-employee communication increases productivity and employee motivation
Using AI to improve quality control : A case study of Amazon.com
Production scheduling optimisation within the Pharmaceutical industry through technology
Real time communication between multi-site manufacturers and the impact on productivity scheduling

Product development (NPD) is the term used to describe the complete process of bringing a new product or service to market. There are two parallel paths involved in the product development process: one involves the idea generation, product design, and detail engineering whilst the second path involves market research and marketing analysis for the proposed new product. NPD is the first operational stage in generating and bringing to market new products when looked at from the perspective of product life cycle management. If your area of interest is NPD, the following dissertation topics may be useful:

Fitting in: The world of the techno eco-system and what it means for NPD
Product development and how the process has been hijacked by consumers wanting to collaborate and innovate with food companies
Product mix and New Product Development strategies to meet consumer’s ethical and CSR demands
How do they do it? Critical analysis of Apple’s NPD strategy and process
Product development strategy In the automotive industry: Toyota’s lean thinking and its effectiveness in launching new products
Is technology like 3D printing changing the NPD process and what does this mean for small businesses?
Product life cycles in the digital age – is a new approach needed?
Product development strategy: case study Amazon.com.
Impact of information technology on product development strategy: case study on organisations based in UK.
Crowd-funding, new product development and people powered innovation: a new theory of NPD and its place in the product life cycle

Service Design is the activity of planning and organising people, infrastructure, communication and material components of a service, in order to improve its quality, the interaction between service provider and customers and the customer’s overall experience. The increasing relevance of the service sector, both in terms of people employed and economic importance, requires services to be accurately designed. An operations dissertation on the design of services could include:

Customer service in e-business : Case study of Amazon.com
Spirituality, investment and motivation: Why Starbucks services design is a major contributor to its success.
Service design in fund management company.
Design and implementation of e-commerce web services.
Four major characteristics of services and the marketing strategies available for the service organisation.
Impact of big data analytics in creating effective service design.
Solutions and experience are the new service mantras, or are they just old wine in new bottles?
Future technology impact on service design.
The principles of service design thinking and how to apply them in a small restaurant business
Applying service design in the NHS: Sequencing a customer journey to improve experience
Co-creation of the service journey in manufacturing, from order through processing to delivery: examination of the integration of service design at BMW
Tesla motors and co-creation of a full service journey for customers through partnerships and alliances

Variable, dynamic pricing allows the retailer to change or fluctuate prices due to different variables, conditions, and situations. Being able to manage dynamic pricing strategies is a key ability for companies wishing to succeed in the world of e-commerce in particular. The forces of supply and demand are leading variables that dictate pricing. An operations dissertation on dynamic pricing would make for very interesting reading.

E-business models of dynamic pricing.
Dynamic pricing: A case study of the travel industry.
Consumer responses to dynamic pricing in the airline industry
Dynamic pricing: A case study of the insurance industry.
Comparing the use of dynamic pricing in the airline and retail industries
The importance of dynamic pricing in ‘auctioning’.
Analysis of the current issues, future trends and opportunities associated with dynamic pricing.
The significance of dynamic pricing in online retailing
Dynamic pricing: A case study on easyJet.
Dynamic pricing in a B2B environment in the UK.
Dynamic pricing in the UK service industry
Competition-based dynamic pricing in e-commerce
Price guarantees and dynamic pricing strategies

The majority of industrial and engineering operations are in the risk world. Almost everything done involves probabilities and consequences. Within these industrial settings, there are many factors contributing to uncertainty, for example, external influences (oil prices, political changes, etc.), equipment characteristics (reliability, availability), materials, contractors’ performance, suppliers, organization complexity, and human error. This is a very important issue within the business world and makes for an excellent operations dissertation.

Risk management in the UK construction industry: A case study
Risk management in the pharma industry: a case study analysis in the UK.
Is risk management different in the banking industry?
Risk management in the retail industry
Internal and external factors affecting industrial risk management
The impact of rapidly advancing information technology on industrial risk management: A case study if the automobile industry
Big data analytics and risk management for improving business operations
Risk management in the aviation industry
Human factors affecting industrial risk management
Industrial risk management in rural part of the UK.
The impact of risk management on production decisions
How can firms proactively manage supply chain risk?
Critical success factors in supply chain risk management in industrial firms in the UK

Logistics is the management of the flow of goods, information and other resources, including energy and people, between the point of origin and the point of consumption. The aim is usually to meet the requirements of consumers. To achieve its goals, logistics involves the integration of information, transportation, inventory, warehousing, material-handling, and packaging. Operations management dissertation topics for your logistics management dissertation could include:

Is the rise of intermodal international logistics affecting the operations of manufacturing companies?
Transport and logistics
Evaluation of the logistics operations carried out within manufacturing organisations
The logistic industry and corporate social responsibility: A closer look.
The impact of recent improvements in information technology on the logistics industry.
Principles of logistic management: an evaluation in a practical environment using Amazon as a case study
Anticipatory logistics on supply chain management.
Logistics management as a competitive advantage: A comparative analysis of Tesco and Asda
Value chain strategy of the logistic industry in the UK.
Optimising third party logistics using Big Data
Vehicle route optimisation in London
Decision-support systems to tackle the challenges of last mile logistics
Last mile logistics for the delivery of fresh fruits and vegetables in cities

Manufacturing strategy is a functional strategy, which means that manufacturing objectives should be derived from business objectives, and then manufacturing policies developed to address these objectives. Supply chain management (SCM) is the combination of art and science that goes into improving the way a company finds the raw components it needs to make a product or service and deliver it to customers. Possible topics for your operations dissertation are:

Is manufacturing strategy the key to business success?
Manufacturing strategies of automobile OEMs in China
Comparing the manufacturing strategies of automobile OEMs in China and the UK
A case study of Boeing’s manufacturing strategy
How Dell changed the computer world with its supply chain strategy: A retrospective case study
Combining environmental management with supply chain management: A case study on BMW
Examining continuous production as a manufacturing strategy in the pharmaceutical industry
E-supply chain management: An examination of the use of technology to build superior supply chains
ERP: A boon to supply chain strategy?
The impact of information technology on manufacturing strategy
Using information technology to support an integrated supply chain strategy
The potential of the Cloud for enhancing manufacturing strategy
Using an agile supply chain strategy to support supply chain performance
The impact of manufacturing flexibility on financial performance in the fashion industry

Total Quality Management Dissertation Topics

Total Quality Management (TQM) is a business management strategy aimed at embedding awareness of quality in all organisational processes. TQM has been widely used in manufacturing, education, call centres, government and service industries, as well as NASA space and science programs. If you are looking at the area of Total Quality Management for your operations dissertation, the following topics may be useful:

Is Total Quality Management enough for competitive advantage?
Can TQM be a factor of sustainable competitive advantage for SME organisations?
Evolution of quality: First fifty years of production and operations management in the UK
Implementation of Total Quality Management: an empirical study of UK manufacturing firms.
Total Quality Management and customer satisfaction in homebuilding.
The application of Total Quality Management in construction field operations.
The impact of TQM on innovation
TQM: Theory and the practical implementation in the UK.
Creating synergies between TQM and information technology.
To what extent can TQM be applied in the public sector?
Using Quality Management to develop excellence in UK’s third sector
Barriers to the implementation of the European Foundation for Quality Management (EFQM) model in the UK

86 Operations Management Topics

Operations management orchestrates all the processes to produce goods and deliver services efficiently. On this page, we suggest operations management research topics for you to explore the multifaceted dimensions of this field. Go through these operations management topics to discover the role of operations management in organizational success.

🔀 TOP 10 Operations Management Topics

🏆 best operations management research topics, 👍 examples of topics in operations management, 🌶️ more operations management topics.

Starbucks Operations and Inventory Management
Samsung Group’s Supply Chain and Operation Management
The Role of Technology in Operations Management
Operations Management: Apple Case Study
Human Resource Strategy in Operations Management
McDonald’s Operations: Self-Service Kiosk Case Study
Operational Management: the Case of Apple, Inc.
Air New Zealand Airline’s Operations Management
Apple Inc.’s Strategic Operations Management
Operations Management: The Case of Concept Design Services
Nissan Motor Company: Operations Management To ensure financial stability and a strong position in the target market, recently, Nissan has decided to reorganize its operations strategy.
Hard Rock Café’s Operations Management and Productivity The case deals with Hard Rock café, the modest pub in London, which has grown exponentially within a very short span of 30 years.
Samsung Electronics: Operations Management Performance Objectives In Samsung Electronics, it can be stated that one of the departments responsible for quality is Corporate Technology Office.
Linear Programming Operations Management Linear programming operations management is a mathematical strategy that is employed for arranging scarce or limited resources effectively while performing various tasks.
Kodak: Operations and Innovations Management This paper provides analysis of Kodak’s situation using the 3S model, application to Kodak, providing strategic analysis, systematic analysis, and situational analysis.
Heathrow Airport’s Service Operations Management The study evaluates service management at Heathrow airport and evaluates actions and measures that have been taken to improve the service quality at the airport.
Toyota’s vs. Coca-Cola’s Operations Management The adoption of proper operations management is an important success factor for leading global companies, namely Coca-Cola and Toyota.
Financial Operation Exposure Management Principles There are many principles that a company can implement to counter financial operation exposure. The definition of operating exposure affirms that it involves unexpected changes.
General Motors Operation Analysis: Project Management Speaking of General Motors, the company’s operational objective is improving performance and the level of customers’ satisfaction.
Airbus Company Systems and Operations Management In the context of the Airbus and its integration within business, systems and operations management is of significant importance in diverse ways.
Lenovo Group Ltd.’s Operations and Information Management The purpose of this paper is to provide an overview of operations and information management and related concepts.
Operations Management in Business Operations management is described as the organization of processes used to produce and distribute products and services. There are five main objectives of operations management.
McDonald Corporation: Operations Management and Productivity In all the restaurants under McDonald Corporation around the world, there are a number of operations that are related to the overall organizational strategy.
Non-Alcoholic Beverage Industry’s Operation and Management The paper regards the non-alcoholic beverages sustainability in the context of company analysis. It discusses organizational hierarchy development and finance raising.
Operations Management Trends and Future Operations management has evolved and changed over the years, affecting areas such as manufacturing and service.
Azure: Service Operations Management Overview The operation that Microsoft nurtures provides customers with numerous cloud services that are assembled under the name of Azure.
Hard Rock Café: Operations Management and Productivity This paper describes ten operations and performance management solutions at Hard Rock Café that help create the link between raw data processing and the final product.
Local Food Venture and Its Operations Management Building a small business enterprise is a complex task. This case study examines a model of expanding a local food venture to a permanent location and franchise.
General Motors Company: Operations Management Concepts The present essay analyzes the current situation at General Motors and provides some recommendations for effective operations management.
WalMart Stores’ Operation Management Operation management is the process that transfers inputs such as raw materials and labor into output in the form of finished goods and services.
Construction Company’s Operational Risk Management This work presents an operational risk assessment connected to standard masonry techniques and procedures in the development of five-story apartment blocks.
Transport Efficiency Through Operation Management Operations management is one of the management fields which are increasingly becoming relevant in the competitive business environment.
Operations Management and Productivity Operation management aims at ensuring that functions in a business are conducted in the most efficient manner, so as the end results are satisfied customers and reduced cost of production.
The Concept of Operations Management Operations management (OM) is defined as the design, operation, and improvement of the systems that create and deliver the firm’s primary products.
Metrics and Performance Measurement in Operations Management Metrics is indeed a powerful management tool in aligning company strategies and objectives and ensuring people are working towards a common direction.
Franklin Equipment Ltd Company’s Operations Management The purpose of this paper is to discuss the criteria used by FEL to assign members of the project team, the importance of international projects and possible ethical dilemmas.
Operations Management and Production System: Case of Olive Garden Restaurant The presented paper is devoted to the discussion of operations management and production system using the case of Olive Garden restaurant
Online Grocery Business: Operations Management The project can have one and more critical paths. When a project has multiple critical paths, project risks increase according to the number of paths.
Operations Management Research Operations management is connected directly to the value stream and is thus tasked to maximize its effectiveness and efficiency.
Operations Management: Ford vs. Firestone This paper is an analysis of Ford vs. Firestone case “Death on the Highway: Quality Problems at Ford and Firestone” to unearth the operations management crisis in the two companies.
Lean Process and Operation Management The lean process applied along with the operations management is the popular paradigm that affects the functioning of companies and results in the rise of positive shifts in them.
Launching an Airline: Operations and Management Launching an airline requires a deep understanding of the market forces. The industry has many challenges, from stiff competition, to fluctuating oil prices, and policies that may hurt profitability.
Roche Company’s Operations Management This report examines three of Roche’s OM decision areas, compares and contrasts the organisation with another firm using the 4Vs of operations.
Aspects of Operations Management Operations management is a vast and encompassing term used to collectively describe all business activities, which drive its internal processes.
Operations Management of a Care Facility for the Elderly Any institution dealing with the provision of care to dependent elderly persons should ensure that its strategies are broad enough to cover the wide range of needs of the elderly.
Introduction to Operations Management Course The “Introduction to management” course built a strong foundation of knowledge connected with the organization’s peculiarities, management strategies, and organization operations.
Operations Management of Logistics and Supply Chain The effective operations management of logistics and supply chain can deliver various goals such as cost reduction, timely response, waste reduction, and improved profitability.
Oman Refinery Company’s Operations Management T report aims to analyse critically ORPIC’s existing operations management practices, focusing on such areas as HR, quality management, and supply chain.
Canbide Corporation Operations Management Tools This paper focuses on individual problems and potential solutions of Canbide Corporation with an emphasis on the need to have managers who are experienced to use analysis tools efficiently.
Operations Management Definition Operations management is an essential process that uses raw materials to turn them into goods and services. This phenomenon is connected with the supply chain.
Big Bone BBQ and Wicked Wings Restaurants’ Operations Management The current system of Big Bone BBQ is successful, but it does not realize its full potential due to a lack of automation that leads to imprecision and considerable wastage.
Operations Management and Productivity It is certain that operations management is crucial for every business that strives for development. This field addresses an array of organizational processes.
Operational Management in Large Organizations Using the example of Zara and Kohl stores, the paper analyzes the most effective strategies that allowed companies to realize themselves as profitably as possible.
Operation Management and Value Chain in Healthcare One of the main challenges in healthcare is that service cost reduction should not affect health outcomes in patients.
Strategic Shipping Operations Management: Liquefied Natural Gas This research analyzes some commercial and technical strategies most beneficial to facilitate the transportation of LNG with specialized designed LNG tankers.
Operations and Information Management of CC Music The given report outlines the main features of CC Music, a company founded by Chris and Clive. It focuses on the provision of specific services to bands that include social media marketing.
The Operations Process and Types of Training Management in the Army Training is a significant aspect of improving the skills of soldiers and preparing them for upcoming or potential operations.
Operations and Supply Chain Management The principal task of this essay is to explain what can happen if a project stage is not completed and if a stakeholder decides not to participate in the project implementation.
Innovation in Operation Management – Personal Experience To overcome the different challenges faced by companies, they must put in place some strategies like differentiating their products or services from those of the competition.
Thai-Lay Fashion Company’s Operations Management The paper reviews operations management in business with reference to the Thai-Lay Fashion Company Ltd., which is situated in Hong Kong.
Operations Management in Thai-Lay Fashion Company Ltd. Thai-Lay is a textile manufacturing company in Hong Kong with its markets situated mainly in Europe. The company produces a wide range of ready-made garments for adults and children of both sexes.
Combat Stress and Operational Stress Management Combat and operational stress is emotional and physiological stress which is a direct result of dangers faced in combat or the mere tension of being in combat.
CB&I Firm’s Operations and Supply Chain Management CB&I is an American construction and building company that also supplies raw materials to various small and medium-sized firms.
Emergency Operations and Its Management This essay discusses emergency operations centers, and plans, preparing the populace, the press role, risk communication, and training and preparedness exercises.
Operations Management: Factors and Approaches Operations management is critical for any business because it can be used for effective work that ensures the possibility to meet the overall business objectives.
“Operations Management” Term in Academic Literature This paper is aimed at discussing the way in which the business notion of “operations management” is introduced in the academic literature.
Production and Operations Management Depreciation of products means lower prices for goods produced in mainland China. Products with a lower price may increase exports from both Hong Kong and mainland China.
Project and Operation Management Essentials Operation management can be defined as a system of theories and strategies aimed at optimizing the processes occurring in the setting of entrepreneurship or aimed at completing a specific project.
Azzaz Shop’s Operations and Information Management Azzaz is a mobile phone and accessories retailer based in England, owned by Lewis. The business started with a single shop, which Lewis has grown into a chain of eleven.
Nutmeg Enterprises’ Operations Management In the case study of Nutmeg Enterprises, the operational framework of the beverage manufacturer and distributor is provided.
Worldwide Chemical Company’s Operations Management The current “fix it” approach maintained by the Worldwide Chemical Company is ultimately faulty. It leads to the decreased first-quality product yields and on-time deliveries.
American Workplace and Operations Management The paper reviews “State of the American Workplace” analysis by Gallup and provides applications of operations management concepts to improving employee engagement.
Abasco Company: Operations Management Although Abasco, Inc. has been developing at a rather fast pace in the manufacturing department, it has been showing comparatively low performance rates since recently.
EBags Company: Operations Management Analysis EBags had big expectations for the opportunities that the European market supposedly had in store for the company since there was a niche that the entrepreneurship was going to fill.
The Oasis Company Operations Management The Oasis Company has been in business for quite a while (since the 1990s). The essential purpose of the organization under analysis concerns providing flowers.
Operations and Supply Chain: Management Course The course serves as a real eye-opener in terms of what gravity the choice of the operation strategy and framework has on the overall efficacy of an organization.

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Operations management is an area of management concerned with designing and controlling the process of production and redesigning business operations in the production of goods or services. Operations is one of the major functions in an organization along with supply chains, marketing, finance and human resources. With the importance of this matter, it is highly recommendable to have Operations Management Proposal available at hand. In making this possible, our site offers you free, ready-made yet customizable templates that you can choose for your proposal needs.

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Operations management is the logistics chain for everything that happens in your business. Typically, ops people are the ones in charge of bringing efficiency to the workplace.

Everything from the layout of the desks in your office to the hardware and software you use, to the handling of relationships between material or service providers that your company works with, and even what kind of TP your office keeps in stock is taken care of by someone in ops.

So now that you know what it is, it’s time to learn about why good operations management is the cornerstone of a successful business. After all, you can make the best product in the world, but if you can’t get it to your customers, your business is going to be hurting.

You’re building stuff, but is it any good? Quality control is a crucial attitude, but the difference must be processed. As scale increases, quality standards become vulnerable. In tight markets, one quality mistake can be devastating. So best practices here, in hiring, training, process design, and technology, must be part of any comprehensive operations management plan.

Core to sales and marketing is customer management. But it’s got a business function, too—matching a person to an organization to a bank account to a purchase order. Any system here will be a central nervous system to ongoing modernization, establish a core system of record.

Sales operations
Marketing operations
Customer management

Operations management (OM) is the business function responsible for managing the process of creation of goods and services. It involves planning, organizing, coordinating, and controlling all the resources needed to produce a company’s goods and services. Marketing is essentially the window to customers.

Operations management is the process that generally plans, controls and supervises manufacturing and production processes and service delivery. Operations management is important in a business organization because it helps effectively manage, control and supervise goods, services and people.

An operations manager needs to be an expert in the specific business processes that he or she is expected to perform. While at the same time, the operations manager also needs to be a generalist who can execute dozens of general business tasks in the performance of his or her duties.

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Do you feel the need to examine some previously written Research Proposals on Management before you begin writing an own piece? In this free collection of Management Research Proposal examples, you are provided with an exciting opportunity to examine meaningful topics, content structuring techniques, text flow, formatting styles, and other academically acclaimed writing practices. Applying them while composing your own Management Research Proposal will definitely allow you to finish the piece faster.

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: Senior Manager : Supervisors As the name suggests, a four day work week means working for long hours four days a week instead of five days.

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Integrated security management model: a proposal applied to organisational resilience

Original Article
Published: 02 June 2023

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Jose Marquez-Tejon ORCID: orcid.org/0000-0002-2440-6860 1 ,
Montserrat Jimenez-Partearroyo ORCID: orcid.org/0000-0003-2070-258X 1 &
Diana Benito-Osorio ORCID: orcid.org/0000-0003-0870-286X 1

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The purpose of this article is to contribute scientifically to the thematic areas of organisational resilience and security risk management by providing a model of a flexible security management system that can be integrated with other management systems and be applied to the operational dimension of organisational resilience. To this end, the literature on security risk and operational resilience has been reviewed, as well as on security governance models based on enterprise security risk management and other international standards that allow integration with business processes. During the study, an incipient production of specific models that determine the maturity of different management systems was observed in the academic sphere, with a gap being detected in terms of security management system maturity models linked to organisational governance and enterprise risk management, which would facilitate their inclusion in the organisation's integrated management system in a practical way. It is concluded that the proposed model provides scientific support to practitioners, and, to a greater extent, to companies and other organisations irrespective of their size, sector of activity or location.

Organisational resilience management model: a case study of joint stock companies operating in Spain

Jose Marquez-Tejon, Montserrat Jimenez-Partearroyo & Diana Benito-Osorio

Security as a key contributor to organisational resilience: a bibliometric analysis of enterprise security risk management

Cyber Security Resilience in Business Informatics: An Exploratory Paper

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Introduction

In the context of public or private organisations, the concept of the term "security" could currently be understood in two ways: as a state or perception, and as a process of risk reduction and protection, or resilience building in the face of possible threat scenarios, (Jore 2019 , pp. 157–174).

Security understood as a state or perception can vary significantly according to different 'situational factors' and, notably for individuals, between different places and times of day, also taking into account that such perceptions can be influenced by the adoption of situational crime prevention measures (Hirschfield 2004 , pp. 9–20) (George and Mawby 2013 , pp. 93–104) or the degree of familiarity with the risk (Borodzicz and Gibson 2007 , p. 142). At the organisational level, boards of directors of large companies are paying attention to security risks, as these are also perceived as a cause of disruption in international business (Goosman 2022 , pp. 237–244) (Dau et al. 2018 , pp. 79–97) (White 2013 , pp. 425–442); while depending on the functional area asked, perceptions may vary within the organisation itself (Burns 2016 ).

Security understood as a process (in addition to routinely managing those operational risks of organisations intentionally induced by humans) actively collaborates in obtaining and analysing intelligence information received by senior management for strategic decision-making (Crump 2015 ), as well as in comprehensive crisis management (Borodzicz and Gibson 2007 , p. 142) when facing serious disruptive events (global pandemics, natural disasters, large-scale cyber-attacks, etc.).

In an earlier study by the authors on security risk management, it was concluded that, over the last thirty years, the discipline of security risk management has established itself on the one hand as a subject area in its own right, and on the other hand as a field closely linked to enterprise risk management (hereafter ERM). Among its conclusions, it was considered pertinent to delve deeper into the current contribution to the organisational resilience of a security management system (hereinafter SMS) based on Enterprise Security Risk Management (hereinafter ESRM). In parallel, it was highlighted that it would also be relevant to identify and analyse the managerial implications of corporate security leadership and its capacity to promote organisational resilience through ESRM.

To avoid the SMS being misaligned from the rest of the organisation's corporate functions and the achievement of its objectives (Bernardo et al. 2018 , pp. 453–480), such a system should be embedded in the organisation’s integrated management system (hereinafter IMS), together with other corporate areas involved in risk governance. Especially those areas with shared responsibility for the governance and implementation of processes that constitute, together with risk management, the core of the organisations' operational resilience and the preparation of their response plans: crisis management, business continuity and emergency or incident management (Mehravari 2013 , pp. 119–125).

According to Petruzzi y Loyear (Petruzzi and Loyear 2016 , pp. 44–56), ESRM involves all parts of businesses, proactively recognising and addressing risk without overlooking that the alignment of business continuity and crisis management within the ESRM philosophy are key requirements in any resilience programme. Along these lines, ASIS International already refers to these resilience processes in its standard ORM.1–2017 "Security and Resilience in Organisations and their Supply Chains"(ANSI/ASIS 2017 ). It is closely linked to sustainability and the supply chain, where it highlights the need to “continually integrate and optimise their risk and business management processes”. In the fields of business management and supply chain management, sustainability is considered a component of resilience, i.e. increasing the sustainability of the system makes the system more resilient (Balugani et al. 2020 , p. 1742). According to Ogrean (Ogrean 2018 , pp. 526–536), both of these—resilience and sustainability—have emerged as some of the biggest challenges facing organisations in their strategic pursuit of performance and competitiveness.

In the current Volatile, Uncertain, Complex and Ambiguous (V.U.C.A.) environment, in which companies and organisations operate, it is necessary to improve the efficiency of their internal processes through specific management systems. Many of them have started by implementing one or more management systems, usually beginning with quality, environmental and occupational health and safety, but as the number of management systems to be implemented grew, problems arose from the multiplicity of management systems, which were subsequently mitigated after the implementation of IMS (Zeng et al. 2011 , pp. 173–186).

Today, standardised management systems are already in place for both the security function, i.e.: BS16000, ISO 28000, or ISO 27001, and for the areas that are at the core of organisational resilience, among others: BS 65000, ISO 22316, ISO 22361, ISO 22301 or ISO 22320. However, it is necessary to move from the abstraction of these standards to a security management model that facilitates their integration into an IMS and which includes the general tactical and operational guidelines that link the SMS with its implementation through a security programme. In that vein, ASIS International's ESRM Guideline (ASIS International 2019 ) “describes the ESRM approach and explains how it can enhance a security program while aligning security resources with organisational strategy to manage risk”.

This study will describe the ERMsec © model to provide scientific support to practitioners by contributing a fully integrable and flexible tool that could be operational (Maier et al. 2017 , pp. 302–314) in any organisation, regardless of its size, objectives and geographical location. This will be done by reviewing the applicable theoretical framework regarding ESRM, its fit with organisational and operational resilience, and the integration on a SMS. Subsequently, the justification of the proposed model will be presented, delving into its structure and the design of the questionnaire through which the relevant data can be extracted to obtain the level of maturity of that management system. This model is intended to serve as a governance tool for the security function (Proença and Borbinha 2018 , pp. 102–114) and to provide a framework against which to compare the maturity of SMS in different organisations or even with the SMS of individual business units within the organisation's own structure.

Theoretical framework

Enterprise security risk management (esrm).

The ERM-based risk management framework appeared in the 1990s as a result of a need that arose from a competitive and complex environment, seeking to link risk management with business activities (Arena et al. 2010 , pp. 659–675). ERM is the main form adopted by companies that are making increasing efforts to organise uncertainty and it peaked in the decade of the 1990s. (Shetty et al. 2018 , pp. 224–238). In 2004, the Committee of Sponsoring Organisations of the Treadway Commission (COSO) published the first comprehensive ERM guide (COSO ERM—Integrated Enterprise Risk Management Framework), later updated in 2017, with subsequent academic contributions intended to facilitate the effective implementation of enterprise risk management and the management of complex strategic risks through the ISO 31000 risk management standard (Bharathy and McShane 2014 , pp. 38–46).

A company could implement different ERM frameworks, all of which should define the essential components, suggest a common language and provide clear ERM guidance. In addition, each implemented framework should also describe an approach to identify, analyse, respond to and monitor the risks and opportunities faced by the company (Alijoyo and Norimarna 2021 , pp. 11–14). According to the classification of risks based on the COSO-ERM standard, which goes beyond those associated with accidental losses, these could be divided into strategic, operational, financial and compliance risks (Deloitte 2013 ) (Al-Terki 2013 ) as shown in Fig. 1 .

Schematic representation of enterprise risk management (ERM) based on the report “Exploring Strategic Risk” (Deloitte 2013 )

Until recently, financial risks (such as credit and market risks) and reputational risks were of most concern to the leaders of business organisations. However, operational risks are gaining importance, particularly due to the development of information technology and digitalisation, which has resulted in high exposure to risks, also in information and communication technology (ICT) SMEs, particularly if controls are not put in place (Doo 2019 , pp. 651–684) (Nkurunziza 2021 ). The importance of operational risks has increased to the point where they are no longer considered minor risks and have become a major factor in the possibility of fatal consequences for companies (Karam and Planchet 2012 ), especially with the globalisation of risks such as the recent Coronavirus disease (COVID-19) or the energy and logistics crisis resulting from conflicts such as the one in Ukraine or the lack of supplies from China.

The conceptualisation of operational risk management first appeared in the 1990s (Kalia and Müller 2015 ), where operational risk could be defined as the risk of loss resulting from inadequate or failed internal processes, people and systems or from external events (BCBS 2021 ), where each of the operational risks should be managed by its specialised function, with its own risk strategies, tools, and processes (Kallenberg 2009 , pp. 90–110). According to the operational risk classification of the Basel Committee on Banking Supervision (BCBS 2019 ) in seven categories, we can distinguish those risks directly related to the security function (cybernetics, fraud, damage to physical assets, etc.) or to the continuity of operations, which may lead to the activation of emergency, business continuity and/or crisis response plans.

However, it is advisable to differentiate, within each organisation, between the owners of security risks and those who are jointly involved in their governance, within their respective spheres of responsibility. In the case of security risks, ASIS International has moved towards a similar philosophy to ERM to manage them through ESRM, where ESRM is a component of ERM (Feeney and Houchens 2019 )—although this does not imply that an ERM programme must pre-exist or, if one exists, regardless of the level of maturity it has reached. It clearly states that final decisions are the responsibility of the asset owner, even if it shares some responsibility with the security function. ESRM defines at least four specific roles of responsibility: asset owner, security professionals, stakeholders and top management.

Beyond the possible understanding of the term "security" described in the introduction, either as perception or as a process, a more in-depth review of the academic literature has been carried out. Security is defined by the ESRM Guideline (ASIS International 2019 ) as the condition of being protected against hazards, threats, risks or losses. We could also define "security" as the perceived or actual ability to prepare for, adapt to, resist and recover from operational risks caused by deliberate, intentional and malicious acts by people, such as terrorism, sabotage, organised crime or piracy (Jore 2019 , pp. 157–174).

Within the different security knowledge categories (Brooks 2010 , pp. 225–239) the definitions of "security management" and "security risk management" are particularly useful for this study. Security management is defined as: “theories, principles, concepts, technique, process and practice of managing or controlling organisational resources to deliver the function of security”. “This category may include policy and procedures, administration, operations, training, awareness, finance, contracting, resource allocation, security decay and so on”. On the other hand, security risk management is also defined as “theories, principles, concepts and practices” it considers not only risk but also risk management. Based on these definitions, we can say that the former is more oriented towards security processes and management, and the latter towards providing a solid methodological source on which to base strategic, tactical or operational decisions and ensure that security expenditures achieve their maximum effectiveness (Anderson and Choobineh 2008 , pp. 22–29). In terms of security risk management, Jore (Jore 2019 , pp. 157–174) sees it as assessing and reducing the likelihood and consequences of potential attacks by implementing various risk reduction measures, such as establishing critical infrastructure protection and strengthening organisational resilience.

In an analysis of company case studies on ERM implementation of corporate governance and risk management (Aleem et al. 2013 , pp. 236–248) they described how fundamental risk management principles based on corporate governance and ERM philosophy can be used by business managers in an organisation to manage security risks. They proposed that the key to managing security risk in a governance model is to understand that security risk is simply a subset of all risks that must be managed holistically across the enterprise. Although security risk may require highly specialised risk mitigation and response actions, the risk management process with fundamental risk principles is the same for security, financial, operational or other risks. In fact, the control of all risks as a whole—whether or not an ERM programme is implemented—should be under the top management’s ultimate responsibility and oversight, as one of its strategic organisational governance functions. Along these lines, the ASIS International ESRM Guideline defines ESRM as a “strategic approach to security management that ties an organisation's security practice to its overall strategy using globally established and accepted risk management principles.”(ASIS International 2019 ), and ESRM governance should also be aligned with overall organisational governance (Feeney 2019 ), establishing it as the strategic model for managing security risks in the enterprise.

Organisational resilience

The term “resilience” has become so popular in recent times that it has emerged as one of the “buzzwords” (Saunders and Becker 2015 , pp. 73–81) and is being applied, at different scales, to describe the capacity to cope with often sudden and dramatic changes; at individual, community, societal and organisational levels (Gibson and Tarrant 2010 , pp. 8–14). For the development of this study, we will consider only its organisational dimension, the academic interest of which has grown steadily in recent years; although, despite this, the conceptualisation of the construct is still in its infancy (Duchek 2019 , pp. 1–32) (Hillmann and Guenther 2021 , pp. 7–44). Gibson and Tarrant (Gibson and Tarrant 2010 , pp. 8–14) detected, in the early conceptualisation of organisational resilience, an attempt to reuse the approach to business continuity management (BCM) by relabelling it as “resilience”, perhaps aiming at a functional application of early developments in the BCM field.

Organisations recognise resilience as a top or highly relevant priority in strategic decision-making (FERMA 2021 ), and those with a higher level of internal resilience are better able to mobilise resources, allocate staff and prioritise key functions, without fear of making difficult decisions based on intelligence and evidence-based analysis (McManus 2008 ) (Stephenson 2010 ) (Gracey 2020 , pp. 313–327). Some studies have explored the interrelationship of resilience with other thematic areas such as sustainability (Settembre-Blundo et al. 2021 , pp. 107–132) (Ogrean 2018 , pp. 526–536), communications (McManus 2008 ), competitive excellence (Stephenson 2010 ), or supply chains (Falasca et al. 2008 , pp. 596–605). The literature review has taken into account both the definitions of organisational resilience made by international normalisation institutions or standards (Table 1 ) and by other institutions or academic works, revealing a coincidence in terms of the basic components of organisational resilience: strategic, operational and financial; although some of these publications have introduced other components, such as compliance (FERMA 2021 ; IRM 2022 ) in line with the risk categorisation of the COSO- ERM standard (COSO 2017 ) which aims to cover different risk categories: strategic, operational, financial and compliance risks (Arena et al. 2014 , pp. 178–197).

The literature has also been reviewed to explore the direct relationship between risk management and resilience management. Although resilience management does not depend on risk considerations and assessments to be effective, it could benefit from such considerations and assessments if carried out correctly (Aven 2017 , pp. 536–543), thus forging a causal relationship between risk management and resilience in that without the former, the functionality of the latter is compromised. According to ISO 31000, risk can be defined as the effect of uncertainty on objectives, which focuses on the effect of incomplete knowledge of events or circumstances on an organisation's decision-making (ISO 2019b ). Uncertainty and its connection to the achievement of objectives is the concept that links risk management, corporate governance and resilience. Therefore, an organisation that manages uncertainty effectively will also have strong governance and be resilient (Dahms 2010 , pp. 23–28). Risk management provides an understanding of how uncertainty can affect the organisation's objectives and how these specialised capabilities can address that uncertainty. The foundation of organisational resilience is a fundamental understanding of dealing with risk, particularly non-routine or disruption-related risk (Gibson and Tarrant 2010 , pp. 8–14). Another particularity that can impact organisational resilience is preparedness for both predictable and unpredictable high-impact risks, with the former benefiting from prepared and tested response plans for specific scenarios. Whereas in the case of unpredictable risks, resilience will largely depend on the expertise of the organisation's specialists and managers (Groenendaal and Helsloot 2020 , pp. 102–109).

Based on the risk classification of the COSO-ERM standard and the determinant link between risks and resilience as shown in previous sections, the division of corporate resilience into four dimensions is proposed, as shown in Fig. 2 : strategic (i.e.: the entry of a competitor into the market), operational (i.e.: interruption of operations or asset impairment), financial (i.e.: market, credit or liquidity) and compliance (i.e.: introduction of new regulations or legislation). This risk/resilience taxonomy does not necessarily apply to all organisations but, following the literature review, at least the operational dimension is present in most cases (Leo 2020 , pp. 1–15). For the purpose of this study, we will be focusing on its operational dimension, as security risks, among others, can cause disruptions in business continuity. Finally, we could say that a resilient organisation is one that understands its environment, identifies the inherent threats and risks or opportunities that affect it and, when these manifest themselves, activates its response plans and applies its acquired capacity to adapt to the "new normal".

Source Own elaboration

Organisational resilience based on enterprise risks.

Operational resilience

Operational resilience is seen as a priority issue, both from a regulatory perspective (NIAC 2010 ) (European Commission 2020 ) and as a matter of necessity for the organisations themselves, with the financial services sector starting to flesh it out in the form of standards or recommendations (see definitions in Table 2 ) along with other sectors such as the supply chain (Gould et al. 2010 , pp. 287–302) and other services considered critical or essential to society (Alderson et al. 2015 , pp. 562–586) (Labaka et al. 2016 , pp. 21–33).

The Basel Committee on Banking Supervision recently published its revised "principles for the sound management of operational risk" (BCBS 2021 ). On a similar date, the Bank of England (Bank of England 2021 ) also published a policy statement on operational resilience whereby utilities should be able to prevent disruptions from occurring as far as possible, adapt systems and processes to continue to provide services and functions in the event of an incident, return to normal operation quickly when a disruption ends, and learn and evolve from incidents. Both institutions stress that operational resilience extends beyond business continuity and disaster recovery. It should be planned and implemented to cover threats already detected in the risk management process, regardless of whether they are man-made threats, natural hazards or system or supplier failures. However, all operational successes, careful designs and implemented controls are a kind of "illusion", because disruptions will occur at some point in the future, driving us to the need to organise the best possible design and implementation. At the same time, we must be prepared for the most severe disruption and accept our limited strength of knowledge about any future developments (Milkau 2021 , pp. 408–425). On the other hand, Gartner (Gartner 2021 ) opens the range of stakeholders to include employees, citizen customers, as well as their partners, as we cannot lose sight of the fact that many of these services are also critical or essential to society (Trucco and Petrenj 2017 , pp. 225–286). Finally, we can say that there are key attributes common to the definitions of operational resilience regarding the ability of any type of firm, not only in the financial sector, to prevent the occurrence of a crisis event, protect against an adverse event, respond to and recover from a crisis event, as well as maintain business services in the event of a disruption (Leo 2020 , pp. 1–15).

Although each organisation, as in ERM implementation, will subsequently approach resilience in its own unique way (Burnard and Bhamra 2019 , pp. 17–25) and given that management systems tend to be integrated within organisations, it makes sense that there is also an integrated functions model (Gibson and Tarrant 2010 , pp. 8–14) , the management of which provides the basis for linking different organisational capabilities, such as emergency, business continuity, crisis management and security. One such model has been developed and put into practice in the multinational organisation where one of the authors works, through the implementation of an operational resilience process that is based on the structure of normalised standards which fits perfectly with both the activation of response plans for disruptive events and the subsequent learning that is incorporated as the "new normal" in the improvement process within the management system (Fig. 3 ).

Source own elaboration

Operational Resilience Process.

According to Gracey ( 2020 , pp. 313–327) disruptive events have an impact at the operational, tactical, and strategic levels. By following this structure, plans could be harmonised for each level according to various factors, such as the nature of the disruptive event, which part of the organisation has been affected, and its impact (Fig. 4 ); so allowing the possible concurrence of more than one activation at the same time to be more manageable, preventing the teams that make up the response committees or groups from becoming saturated due to the need to make decisions that are outside their area of competence, thus compromising the process’ success. It should be taken into account that certain organisations with a global geographic footprint or with a highly complex distribution of their business units and subunits may require a subdivision at the strategic level. In that case, the strategic level (crisis management) could be divided into different layers, according to the level of responsibility within the organisation; as observed in the model in Fig. 4 , which proposes three teams (gold, silver and bronze), where the fourth (copper) being responsible for the activation of the tactical or operational levels. To enable a faster deployment of the organisation's response to threats to its strategic objectives, it is suggested that the upper-level committee is also alerted by the current committee, in case it needs to be escalated in terms of responsibility.

Operational Resilience Response Plans.

Management system

A management system is a structured method of ensuring that procedures are aligned with policies and objectives to manage organisational processes that are associated with the achievement of organisational objectives (Leflar and Siegel 2013 ). Organisations need nationally or internationally recognised standards to facilitate the design and implementation of a management system in a particular area, initially developing them from quality, environmental and safety standards. These standards provide a clear structure and rationale for such management. The main standards applied are ISO 9001 for quality management, ISO 14001 for environmental management and ISO 45001 for occupational health and safety management.

Most management systems based on the ISO standard have the following structure or are migrating to this model:

Purpose and scope.

Standards for consultation.

Terms and definitions.

Organisational context.

Leadership.

Performance evaluation.

Improvement.

The content of each of the first three clauses is discipline-specific and each standard may even have its own associated bibliography. From a governance and compliance point of view, the remaining seven sections are perfectly quantifiable for any organisation that intends to implement it, and a desirable target maturity level could therefore be determined.

Security management systems

Among the international standards and guidelines related to security are those described in Table 3 . Although no two security functions are the same, many organisations often appoint a senior security executive to implement a strategic security framework with a wide range of responsibilities (ASIS 2022a ), particularly in multinationals or where they are required for regulatory compliance such as in the case of critical infrastructure, essential services or a state's defence-related industry. Of these, ISO 28000 has been revised in 2022 and now allows for better alignment with ISO 31000 in terms of recommendations on principles; and also with ISO 22301 in terms of security strategies, procedures, processes, treatments and security plans. Figure 5 shows that ISO 28000 also applies the Plan-Do-Check-Act (PDCA) model to plan, establish, implement, operate, monitor, review, maintain and continually improve the effectiveness of an organisation's security management system. This ensures a degree of consistency with other management system standards, such as ISO 9001, ISO 14001, ISO/IEC 27001, and ISO 45001, which ensures consistent and integrated implementation and operation with related management systems.

PDCA model applied to the security management system, extracted from ISO 28000:2022

Integrated management systems

According to the Spanish Association for Quality, the integration of management systems is defined as the set of related or interacting elements that make it possible to implement and achieve the policy and objectives of an organisation, in terms of various aspects such as quality, environment, health and safety, or other management disciplines (AEC 2019 ). For reasons of efficiency in implementation, reduced bureaucracy, ease of auditability, and a better unitary vision, organisations tend to develop integrated management systems in such a way that links their components, instead of keeping each management system separate in silos (Calvo and Zapata 2010 , pp. 1555–1564), regardless of which function within the company is ultimately responsible for governing them within its area of responsibility. Other authors highlight that this integration uses common resources to support the improvement of stakeholder satisfaction (Bernardo et al. 2017 , pp. 121–133). Both ISO and BSI organisations, among others, have also contributed to the integration of these management systems, especially due to the similarities and compatibility of these standards, such as ISO 9001, ISO 14001, ISO 45001 or PAS 99.

There could be different motivations for implementing an IMS, such as customer or public regulator requirements, or following the competitors' lead. If we focus on the benefits, it is obvious that simplifying the number of audits and the process of self-certification or certification bodies, it reduces the associated costs and bureaucracy. (Zeng et al. 2010 , pp. 171–179). It also seems logical that the greater the number of systems and processes to be integrated, the greater the difficulty of implementation. (Bernardo et al. 2012 , pp. 23–33). There is abundant literature addressing the benefits and drawbacks of IMS implementation, including delving into the different levels of integration and strategies adopted (Domingues et al. 2016 , pp. 164–174), but it must be up to each organisation to determine the boundaries and applicability of the IMS to establish its scope.

In accordance with the purpose of this study, a proposed methodology will be presented through which we will be able to discern the state of our security management system, with sufficient flexibility to indicate its level of maturity regardless of the matters attributed by each organisation to the security function, including the transversal governance of the organisation's operational resilience.

Methodology

The academic community is already aware of the urgency regarding resilience and has some development in this area. However, there is still limited research on metrics, the delivery mechanism and the relationship with other organisational variables (Xiao and Cao 2017 , p. 4021), such as its interaction with security as a function responsible for the governance of operational resilience within the organisation. There are a number of integrated organisational resilience models that have been successfully implemented in a variety of different organisations, but for such models to make a significant contribution to organisational resilience, they must be based on a robust risk management programme that provides the foundation that links different organisational capabilities, such as emergency, business continuity, security, and crisis management (Gibson and Tarrant 2010 , pp. 8–14).

A Maturity Model (MM) is a technique that has proven valuable for measuring different aspects of a process or an organisation and represents a path towards an increasingly organised and systematic way of doing business in organisations (Proença and Borbinha 2016 , pp. 1042–1049). The authors of this research have also reviewed the literature on governance models for security risk based on ESRM, noting an incipient production in academia of specific models that determine the maturity of a security management system linked to organisational governance and ERM through an ESRM programme, to have a clear correspondence not only with internationally recognised management systems, but also with the specificity of the operations inherent to the security function within their organisation.

In the review of the international standards related to security, it has been noted that the specifications of some of the standards are not specific, remaining at a very general level and serving only to indicate compliance or non-compliance under the auditor's criteria, but without providing a breakdown of the minimum points that determine the level of maturity in the operational area. For this reason, a flexible model is needed in terms of the attributes that can be selected from a wide range, historically entrusted to the business security function and corporate security departments of organisations, such as security of assets, people, and information; but also crisis management and intelligence. All common steps in the structure of an ISO standard are met in this model, with the "Operation" section being the one that will vary from one organisation to another without influencing the final maturity assessment, allowing flexibility in the operational approach chosen by the organisation. For example, there will be organisations where security has operational responsibility for crisis management, in others, it will have prerogatives in terms of business continuity or emergency management, whilst it is also common for it to have intelligence attributions (ASIS Foundation 2022 ) in support of the business strategy. This model makes it possible, regardless of the powers assigned to security, to establish a level of maturity and strategies to advance from an initial starting point to the desired level for senior management in accordance with its strategic objectives.

Organisations where the corporate security function is also in charge of the cross-cutting governance of operational resilience, even if the responsibility for its implementation lies with the business itself, can utilise the flexibility of this model by matching resilience management systems (i.e.: ISOs 22316, 22361, 22301 and 22320) and security-specific ones (i.e.: ISO 28000). As can be seen in Fig. 3 , the whole process of operational resilience could be divided into three phases. The first phase begins with the implementation of the management system, which may be embedded within the security management system, and continues until the moment when an event previously identified as triggering one or more of the response plans occurs, either by a real disruptive scenario or the performance of an exercise created for testing and training the teams. The third phase is the "new normal" phase, where the acquired capabilities will be part of the continuous improvement process included in the first phase.

Taking into account all of the above, a model called ERMsec © has been developed, which is made up of a questionnaire divided into two sections. The first section consists of six initial control questions that help to frame the organisation within its geographical and activity sector (Fig. 6 ), and a second section with thirty-four variables distributed in seven parts that coincide with the seven clauses of Fig. 5 . The result of the second section determines the maturity level according to the Capability Maturity Model Integration scale initially developed by Carnegie Mellon University (CMMI Institute 2020 ), in establishing 5 levels of process maturity: Non-Existent/Not Wanted (0); Ad Hoc (1); Repeatable (2); Defined (3); Managed (4); Optimised (5).

First section of the ERMsec

A variable is a magnitude whose values are the object of study, and its definition makes measurable what is intended to be evaluated (Medianero Burga 2014, p. 61). In general, a variable (Fig. 7 ) has five basic elements:

Name . It should be short and easy to remember. It must be unambiguous, avoiding confusion with other variables.

Operational definition . A variable is an attribute or characteristic that can be measured, but that without an adequate operational definition could not be measured.

Criteria for reference measurement . To measure the variables, it is necessary to indicate the measurement scale that will be used for information processing. In this tool, each variable has included requirements that will serve as a reference to obtain a value associated with the CMMI maturity level. For example, if any one of the requirements is met, the value of the variable will be "1" at the CMMI maturity level; and if all the requirements are met, the value will be "5".

Procedure to collect the data . To obtain data from primary sources, a survey has been prepared consisting of questions and their responses, which for their systematic processing have been grouped into two sections with different measurement scales.

Example of a variable in the second section of the ERMsec

The first section is made up of six initial control questions, which are not complex as it is easy to obtain a numerical value, choose an option from a list or fill in a free text field. These questions will allow us to compare organizations according to their position in the stock market, sector of activity, resources allocated to the security function and the position of the Senior Security Executive and its department in the organization's hierarchy. (Fig. 6 ).

The second section consists of a total of thirty-four variables, with their respective criteria for reference measurement. In order to develop a high-level assessment that would provide consistent and substantiated results, an effort was made to identify the key cross-cutting compliance indicators of the international standards on which each of the variables, which contains the detailed assessments of the management system, is based. The international norms and standards that have been correlated to develop each of the issues in the second section have been, among others: COSO ERM – 2017; UNE-EN-ISO 22301:2019; ISO 22316:2017; UNE-ISO 28000:2007; UNE-ISO 31000:2018; UNE 166006:2018; UNE-EN ISO/IEC 27001; ESRM Maturity Assessment (ASIS 2022b ); ANSI/ASIS ORM.1-2017; ANSI/ASIS/RIMS RA1-2015; ANSI/ASIS PAP.1: 2012; ANSI/ASIS PSC.1: 2012; BS 65000:2014. The correlation between them has been based on Annex SL (ISO 2021 ).

Indicators of data collected. These two sections of the questionnaire will make it possible to compare the results obtained in order to determine whether the company's position in the market or sector, as well as the size of the resources, influence the maturity of the integrated security management system.

In the second section, there are the questions that will allow for specific data to be obtained about the management system itself, and the assessments that will result in both the partial result of each of the questions and the total result of the questionnaire. The result of each of the seven parts in Fig. 8 will be the average of the questions that compose it and will be represented graphically. Those graphs have also been incorporated in the results template to improve its comprehension and therefore facilitate the determination of action plans to reach the desired target (an example segment is available in this link). In addition, it allows for the comparison of business units within the organisation itself, specific operations or comparisons with other organisations in its sector or area of influence. It would be recommended for a better strategic governance to set a reference target to compare with the resulting value, as shown in Fig. 9 .

Example of ERMsec@ questionnaire results.

Example of ERMsec@ graph based on questionnaire results.

In part 5 of the second section, which coincides with the "Do" of the Deming cycle, a proposal is made for security-related operations, which can be adapted to each organisation. In each of the security activities, it is desirable that the issues to be assessed come from a standardised source, such as the information systems security activity which has been referenced to ISO 27000. It should be noted that it does not take into account who owns the risk (the function or the business unit) or who is responsible for its management, as the aim here is to visualise the security management system situation either in the organisation as a whole or in a specific business unit.

Conclusions

Within organisations, security—understood as a process —bases its implementation on the management of the risks in its scope through ESRM, constituting a thematic area closely linked to ERM, but not necessarily requiring ERM to be already implemented in the organisation (Feeney 2019 ). In order to further explore how the security function contributes to organisational resilience, it has been demonstrated through a theoretical framework and literature review that it is possible and desirable to create security management and operational resilience models that are compatible with existing IMS in organisations. In the review of academic literature in prestigious databases, no such models have been found, which is why the proposed model is considered to be academically innovative and also a contribution to the strategic management of organizations and enterprises; as this model is equipped with a structure and a questionnaire through which the current maturity level is obtained, and even with the option of adjusting the target level within the strategic planning decided by each organisation, in line with its business objectives. This model is a governance tool for the security function while being flexible, as it allows the comparison of different businesses or sub-units within the organisation's own structure and even with other organisations, regardless of their size, sector of activity or geographical location.

In general, those organisations with multiple management systems perceive more benefits than those that executed only one standard or are managed separately in silos. While there is no single quick fix, single process, management system or software application that creates resilience (Gibson and Tarrant 2010 , pp. 8–14) this does not preclude organisations from being able to establish the sweet spot they want to achieve in line with their strategic objectives. The ERMsec© model is based on the ideas proposed for the operational resilience process, providing an academic basis and scientific support to practitioners, mainly in its business application due to its flexibility to adapt to different types of organisations. The next step after proposing this model would be to test it through a process of quantitative research through surveys of large business organisations, for which preliminary tests have already been carried out and now require a formal study.

In the future, it would be interesting to delve deeper into a maturity framework that encompasses not only the operational resilience component, where the security function in companies contributes value, but the whole of organisational resilience in a transversal framework of a strategic nature, where some authors (Gracey 2020 , pp. 313–327) (Denyer 2017 , pp. 8–25) (Balugani et al. 2020 , p. 1742) have already made some concrete proposals, and others propose its close connection with another strategic challenge such as sustainability (Ogrean 2018 , pp. 526–536). Also related to operational resilience is the possibility of future studies on the operation of intelligence to support operational resilience in decision-making by crisis committees, business continuity and incident response teams. Other possible lines of research that emerge from this study:

Transfer this methodology to small and medium-sized companies, with a simpler survey that facilitates online responses from a larger number of companies, and that allows for comparison of key points with the first study carried out in large companies.

Based on the ASIS SSE-2022 Senior Security Executive Standard (ASIS 2022a ) the managerial implications of security leadership and its ability to influence the promotion of operational resilience through ESRM could be further explored academically.

Resilience capability will depend to a large extent on the expertise of the organisation's specialists and managers (Groenendaal and Helsloot 2020 , pp. 102–109), which is why it is necessary to propose new models of intervention for managers who sit on committees and exercise leadership in crisis management (Lalonde 2011 , pp. 443–464).

Deepen in operational areas, potentially within the security area of responsibility such as intelligence, information security or operational resilience (incident management, business continuity and crisis management) transversally throughout the organisation.

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Introduction

2022 Operations and Management Research Topics

Topic 2: Analyzing the operational risk in outsourcing software projects for international companies.

Topic 3: How do the merger and acquisition of a company affect the performance of its employees? An exploratory study identifying the factors that affect employees performance. A case study of (Any company or companies can be studied)

Topic 4: Impact of strategic management on the financial performance of companies

Topic 5: Analyzing the operational risks associated with the manufacturing of automobiles and the role of plant managers in reducing these risks.

Topic 6: An assessment of the Company's tradeoff between innovation and uniformity- A case study of UK IT sector.

Topic 7: Operation Management- Comparison between different forecast approaches.

Topic 8: An examination of the Effectiveness of RBT in strategic operation management in the UK manufacturing industry.

Topic 9: Humanitarian operation management- A review of Literature

Topic 10: A study to Determine if Operations Management solutions Effectively meet the needs of Home Care organizations- An International Perspective.

Covid-19 Operations and Management Research Topics

Topic 2: Intelligent operation management during COVID-19

Operations Management Dissertation Topics for 2021

Topic 2: Operation management strategies B2B and B2C business model

Topic 3: The role of ICT (Information and Communication Technology) in SCM (Supply Chain Management)

Topic 4: TQM (Total Quality Management) as a competitive advantage

Topic 1: Analysing the impact of Enterprise Resource Planning (ERP) on improving business operations of multinational companies.

Topic 2: Impact of Just-in-time (JIT) inventory on improving supply chain efficiency of large retail outlets

Topic 3: Analysing the pros and cons of outsourcing logistic operation activities in the construction industry of the UK

Topic 4: Assessing and comparing the operations management strategies of B2B and B2C business models

Topic 5: Analysing the operational risks involved in the manufacturing of automobiles and how can plant managers minimise these risks

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