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5 Retail Customer Service Resume Examples for 2024

Retail Customer Service Resume

• Retail Customer Service 2
• Retail Customer Service 3
• Retail Customer Service 4
• Retail Customer Service 5
• Retail Customer Service Resume Writing 101

You greet every customer with a smile, readily offering up product information and directions on where to find sections in your store. Customer questions about merchandise are no problem—and you restock shelves and refresh displays with ease.

But what about your resume or writing a cover letter for a job ? How do you show you can do all the usual retail customer service tasks and more?

You don’t need to worry because we’ve been helping retail employees nab their dream jobs for years! Check out our three proven retail customer service employee resume examples and resume tips to get going.

or download as PDF

Retail Customer Service 2 Resume

Retail Customer Service 3 Resume

Retail Customer Service 4 Resume

Retail Customer Service 5 Resume

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• Customer Success Manager
• Bilingual Customer Support
• Custom Service Consultant
• Customer Service Agent
• Customer Service

What Matters Most: Your Skills & Work Background

Skills are the most easily-skimmable way for recruiters to get an idea of what you’re capable of. They won’t spend long reading while they’re narrowing down the resume pile, so make it clear that you can arrange a display and restock at top speed.

Tailor each skill to your profession. In retail customer service, you probably utilize a lot of soft skills like de-escalation and active listening, so be strategic about what you list instead of flattening your abilities into generic terms like “people skills” or “hard-working.”

Ask yourself questions like “ What do I help customers with?” and “ How do I work on bettering my employer’s reputation?” And add a few hard skills , too—just to show how well-rounded you are.

9 most popular retail customer service skills

• Problem-Solving
• Conflict Resolution
• Detail-Oriented
• Data Analysis
• Display Planning
• Google Sheets

Sample retail customer service work experience bullet points

As important as your skills are, your work experience can make you stand out even more. After all, many retail customer service duties share a pretty universal foundation, making your individual experiences and accomplishments key selling points.

Take a look at your skills list and think of the most versatile and impressive situations when you put them to use. What did you do to help defuse a customer conflict? How did your prowess with seasonal displays improve store ratings?

Oh, and those ratings are examples of metrics, or quantifiable ways that you can measure the impact you’ve had. Since your goal is to show your abilities in action, you’ll need to measure the difference you made for your store and its customers.

Here are a few quantified examples of what recruiters like to see:

• Exceeded sales targets by 14% by maintaining a robust knowledge of inventory and customer needs
• Re-stocked inventory and updated back-end inventory systems using MS Excel to reduce error instances by 11%
• Assisted an average of 124+ customers per shift, ensuring customer satisfaction and surpassing targets by 23%
• Managed customer returns and surpassed previous customer service satisfaction rate of 92%
• Leveraged compassion and empathy to resolve 97% of customer issues or questions

Top 5 Tips for Your Retail Customer Service Resume

• Again: Since many different customer service roles call upon the same skills, make sure you highlight the ones that make you stand out, like inventory error reduction or exceeding store-wide sales goals. Think of ways you applied your skills creatively in various situations.
• Recruiters only spend an average of a few seconds skimming your resume, so you want to cut right to the chase with your experience points. There’s no room to ramble, so slam out those customer assistance stories and satisfaction or budget metrics immediately.
• Another way to keep recruiters happy is to ensure that your resume template’s layout is super easy to skim. Don’t over-crowd things, and let your biggest selling points take the spotlight—like that time you completely revamped the inventory system to reduce budget waste!
• If you find yourself struggling to spruce up your fourth customer satisfaction percentage, use context to add interest! Carry your experience further with ratings or dollar amounts from as many different sales strategy projects and customer resolution scenarios as possible.
• This should go without saying, but make sure you maintain a positive tone in your experience section, even when referring to stressful situations. Instead of focusing on a problem like customer conflict, mention it briefly for context and then enthusiastically emphasize your customer solutions.

For sure! But it’s not as daunting as it sounds: The job description is your friend here. Go back, re-read it, and look for specific objectives like customer retention or profit margin improvements. Just reflect those and switch them out for each new role, and you’re good!

You can use creative wording in your experience section, as long as it’s appropriate for retail customer service and matches the vibe of the job ad you’re responding to. Don’t go too off the wall, though—and don’t use distracting colors or fonts, either. Readability comes first!

Actually, yes. It’s best to avoid metrics involving random numbers that don’t really measure your impact. Examples include free-floating headcounts of team members or customers that you assisted. Go a step further: What did you accomplish in a team setting? What percentages or sales profits did you bolster with exemplary customer service?

• Retail Customer Service Resume Example

Resume Examples

• Common Tasks & Responsibilities
• Top Hard & Soft Skills
• Action Verbs & Keywords
• Resume FAQs
• Similar Resumes

Common Responsibilities Listed on Retail Customer Service Resumes:

• Greet customers and ascertain their needs
• Respond to customer inquiries and complaints in a timely and professional manner
• Provide product and service information to customers
• Process customer orders and payments
• Resolve customer service issues in a timely and efficient manner
• Maintain customer records and accounts
• Assist with product displays and merchandising
• Monitor customer feedback and suggest improvements
• Assist with inventory management and stock replenishment
• Ensure compliance with company policies and procedures
• Participate in team meetings and training sessions
• Develop and maintain relationships with customers

Speed up your resume creation process with the AI-Powered Resume Builder . Generate tailored achievements in seconds for every role you apply to.

Retail Customer Service Resume Example:

• Implemented a new customer feedback system, resulting in a 25% increase in positive feedback and a 15% decrease in negative feedback within the first month.
• Developed and executed a training program for new hires, resulting in a 40% decrease in onboarding time and a 20% increase in customer satisfaction scores.
• Collaborated with the merchandising team to redesign product displays, resulting in a 30% increase in sales for targeted products.
• Managed inventory levels and implemented a new stock replenishment system, resulting in a 20% decrease in out-of-stock items and a 10% increase in sales.
• Developed and implemented a customer loyalty program, resulting in a 15% increase in repeat customers and a 5% increase in average order value.
• Resolved a high-priority customer complaint, resulting in a 50% increase in customer satisfaction scores and a 10% increase in positive online reviews.
• Implemented a new customer service tracking system, resulting in a 20% increase in issue resolution time and a 15% increase in customer satisfaction scores.
• Collaborated with the marketing team to develop and execute a successful holiday promotion, resulting in a 25% increase in sales during the promotion period.
• Developed and maintained relationships with key customers, resulting in a 10% increase in repeat business and a 5% increase in average order value.
• Customer service excellence
• Communication and interpersonal skills
• Problem-solving and conflict resolution
• Inventory management
• Training and onboarding
• Sales and promotion strategies
• Customer loyalty and retention
• Merchandising and product display
• Collaboration and teamwork
• Time management and organization
• Adaptability and flexibility
• Data analysis and reporting
• Relationship building
• Digital and social media proficiency

Top Skills & Keywords for Retail Customer Service Resumes:

Hard skills.

• Point of Sale (POS) Systems
• Cash Handling and Management
• Inventory Management
• Customer Complaint Resolution
• Sales Techniques and Strategies
• Product Knowledge and Demonstration
• Order Fulfillment and Processing
• Payment Processing
• Customer Service Metrics and Reporting
• Customer Relationship Management (CRM) Software
• Upselling and Cross-selling
• Merchandising and Display Techniques

Soft Skills

• Communication and Interpersonal Skills
• Active Listening and Empathy
• Problem Solving and Conflict Resolution
• Time Management and Prioritization
• Attention to Detail and Accuracy
• Patience and Tactfulness
• Adaptability and Flexibility
• Customer Service Orientation
• Sales and Upselling Skills
• Teamwork and Collaboration
• Positive Attitude and Enthusiasm
• Multitasking and Stress Management

Resume Action Verbs for Retail Customer Services:

• Collaborated
• Communicated
• Anticipated
• Prioritized
• Followed up
• Demonstrated

Generate Your Resume Summary

Resume FAQs for Retail Customer Services:

How long should i make my retail customer service resume, what is the best way to format a retail customer service resume, which keywords are important to highlight in a retail customer service resume, how should i write my resume if i have no experience as a retail customer service, compare your retail customer service resume to a job description:.

• Identify opportunities to further tailor your resume to the Retail Customer Service job
• Improve your keyword usage to align your experience and skills with the position
• Uncover and address potential gaps in your resume that may be important to the hiring manager

Complete the steps below to generate your free resume analysis.

Related Resumes for Retail Customer Services:

Retail customer service, customer service associate, customer service representative, customer service specialist, customer service coordinator, customer service lead, customer service manager, customer support specialist.

• • Led a team of 15 customer service associates, enhancing customer satisfaction rates by 25% through strategic training and development initiatives.
• • Implemented new CRM software, optimizing customer interaction processes and reducing average call resolution time by 15%.
• • Managed daily operations, ensuring timely response to customer inquiries and complaints, resulting in a 30% decrease in escalations.
• • Developed and executed customer feedback analysis campaign, leading to improved service delivery and product offerings.
• • Negotiated with vendors to introduce new customer loyalty programs, increasing repeat business by 20% within the first quarter of implementation.
• • Oversaw budget of $500k for customer service department, optimizing resource allocation and reducing overhead costs by 10%.
• • Managed client accounts totalling $1M in annual revenue, consistently meeting and exceeding service delivery expectations.
• • Conducted quarterly business reviews with key clients, resulting in an average client satisfaction score increase of 4.2/5.0.
• • Collaborated with cross-functional teams to resolve complex client issues, which reduced churn rate by 15% annually.
• • Developed and implemented a client onboarding process that shortened the average onboarding timeline by 25%.
• • Facilitated client training sessions for new product features, enhancing user adoption by 30%.
• • Coordinated internal and external meetings for teams of up to 50 employees, improving organizational efficiency.
• • Managed travel arrangements and accommodations for senior executives, achieving a 98% satisfaction rate for service provided.
• • Streamlined office supply procurement process, reducing annual costs by $10k.
• • Assisted with the implementation of a company-wide scheduling system, enhancing overall time management across departments.

5 Customer Service Retail Resume Examples & Guide for 2024

When crafting your customer service retail resume, it's vital to highlight your experience with customer interaction. Show that you can communicate effectively and handle queries with patience and empathy. Demonstrate that you're adept at problem-solving and providing solutions that satisfy both the customer and the company. Your resume should reflect your ability to work in a fast-paced environment while maintaining a customer-centric attitude.

All resume examples in this guide

Traditional

Resume Guide

Resume Format Tips

Resume Experience

Skills on Resume

Education & Certifications

Resume Summary Tips

Additional Resume Sections

Key Takeaways

Crafting a resume that effectively showcases your skills in customer service retail can be challenging, often because your most valuable experiences might be intangible soft skills rather than easily quantifiable achievements. Our comprehensive guide will provide you with tailored strategies to articulate these soft skills and present your retail experience in a compelling way that resonates with hiring managers.

• [Job title] resume samples that got people hired at top companies.
• How to perfect the look-and-feel of your resume layout.
• How to showcase your achievements and skills through various resume sections.
• How you could hint to recruiters why your resume is the ideal profile for the job.

If the customer service retail resume isn't the right one for you, take a look at other related guides we have:

• Channel Sales Manager Resume Example
• Automotive General Sales Manager Resume Example
• Clothing Store Resume Example
• Retail Sales Consultant Resume Example
• Cashier Manager Resume Example
• Call Center Representative Resume Example
• Sales Associate Cashier Resume Example
• Jewelry Sales Resume Example
• Regional Sales Manager Resume Example
• Technical Sales Representative Resume Example

Professional customer service retail resume format advice

Achieving the most suitable resume format can at times seem like a daunting task at hand.

Which elements are most important to recruiters?

In which format should you submit your resume?

How should you list your experience?

Unless specified otherwise, here's how to achieve a professional look and feel for your resume.

• Present your experience following the reverse-chronological resume format . It showcases your most recent jobs first and can help recruiters attain a quick glance at how your career has progressed.
• The header is the must-have element for your resume. Apart from your contact details, you could also include your portfolio and a headline, that reflects on your current role or a distinguishable achievement.
• Select relevant information to the role, that should encompass no more than two pages of your resume.
• Download your resume in PDF to ensure that its formatting stays intact.

Upload & Check Your Resume

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If you happen to have plenty of certificates, select the ones that are most applicable and sought-after across the industry. Organize them by relevance to the role you're applying for.

The five (plus) definite sections your resume for a customer service retail job should include are:

• Header with your headline, contact details, and/or a preview of your work
• Summary (or objective) to pinpoint how your success aligns with the role
• Experience with bullets of your most relevant achievements in the field
• Skills to integrate vital job requirements (both technical and personal)
• Your further dedication to the field, showcased via relevant higher education and/or certifications

What recruiters want to see on your resume:

• Experience with point-of-sale systems and transaction handling
• Proven ability to handle customer complaints or issues effectively
• Demonstrated expertise in product knowledge and upselling techniques
• Record of maintaining a high level of store cleanliness and presentation
• Strong interpersonal and communication skills for delivering exceptional customer service

The customer service retail resume experience section: a roadmap to your expertise

The resume experience section provides you with an opportunity to tell your professional narrative.

Recruiters, reading between the lines of your resume, use the experience section to better understand your unique skill set, accomplishments, and what unique value you bring about.

Discover five quick steps on how to write your experience section:

• Curate only relevant experience items to the role and include the company, description, and dates; all followed by up to six bullets per experience item;
• Each experience item should feature tangible results of your actions - if you can include a number or percent, this will further highlight your aptitude;
• If you've received any managerial or customer feedback, use short excerpts of it as further social proof of your technical or people skills;
• Make sure you're using the appropriate verb tense when listing your responsibilities;
• Within the description for each role, you could summarize your most noteworthy and relevant achievements.

Now, take note of how a real-world customer service retail professional received opportunities at industry leaders with these resume experience sections:

• Administered exceptional customer service by accurately addressing customer concerns, which resulted in a 12% increase in overall customer satisfaction.
• Developed an innovative customer feedback system that gathered real-time responses from customers, driving a strategy that improved service offerings.
• Led a team of 10 customer service associates, providing training and mentorship that contributed to a 15% decrease in staff turnover.
• Efficiently processed over 200 transactions per day, maintaining accurate cash handling and ensuring reconciliation with minimal discrepancies.
• Initiated a cross-selling strategy that boosted accessory sales by 25%, maximizing average transaction values.
• Cultivated a store environment that prioritized customer engagement, fostering repeat business through personalized shopping experiences.
• Orchestrated the storefront merchandising which led to a 20% uplift in front-of-store product sales.
• Managed conflict resolution processes that resolved 98% of customer complaints without escalation to senior management.
• Championed a loyalty program that increased customer retention by 18%, solidifying a robust repeat customer base.
• Automated the returns process with a digital interface, reducing processing time by 30% and enhancing overall customer satisfaction.
• Curated monthly promotional events that consistently surpassed sales goals by 40%, creating a dynamic sales environment.
• Expertly navigated a high-volume call center, handling up to 150 customer inquiries per shift with commendable resolution efficiency.
• Spearheaded a customer-centric initiative that personalized shopping experiences, resulting in a 35% increase in customer lifetime value.
• Implemented strategic upselling techniques that achieved a consistent 10% growth in basket sizes across the fiscal year.
• Oversaw inventory management setup that reduced stock discrepancies by 95%, directly impacting store operations efficiency.
• Managed a high-end retail customer service desk, facilitating seamless shopping experiences for over 500 customers weekly.
• Collaborated with the marketing team to deploy in-store promotions that successfully elevated foot traffic by 30% during holiday seasons.
• Introduced a bilingual service option, widening market reach and improving service to non-English speaking customers by 20%.
• Enhanced product knowledge across the sales team, driving a 55% improvement in accurate product recommendations.
• Delivered ongoing customer relationship management, nurturing a 25% increase in repeat business year-over-year.
• Facilitated the integration of a new POS system, streamlining transaction processes and cutting average checkout time by half.
• Pioneered a virtual customer service interface, accommodating remote interactions and boosting engagement by 18% amidst the COVID-19 pandemic.
• Analyzed and optimized customer service workflows, which increased operational agility by adapting to real-time customer needs and trends.
• Cultivated partnerships with community organizations to increase brand visibility and community involvement, broadening customer base by 22%.

Quantifying impact on your resume

• Include the number of customers assisted per day to demonstrate customer service capacity and efficiency.
• List your sales conversion rate to highlight your effectiveness in driving sales.
• Document the percentage by which you exceeded your sales targets to show goal orientation and achievement.
• Specify the amount by which you helped reduce customer complaints to emphasize problem-solving skills.
• Mention the number of team members you trained to indicate leadership and mentorship abilities.
• Report any increase in customer satisfaction scores as a result of your service to showcase customer-centric performance.
• Detail the volume of transactions processed to convey your competency in handling workloads.
• State any awards or recognitions received for exceptional service to underline acknowledged performance excellence.

Action verbs for your customer service retail resume

What if my customer service retail experience doesn't match the requirements?

You've just graduated from college and may have no real world job experience . What should you include within your resume then?

Instead of making up information or adding irrelevant past jobs (e.g. your on-campus work during freshman year), you can:

• Shift the focus from your professional experience to your community impact with your volunteer work. This would showcase numerous soft skills you've built over time (e.g. interpersonal communication);
• Highlight the projects you've completed, as part of your coursework, or, on your own. Thus, you will align your technical background with recruiters' requirements;
• Consider spotlighting your transferrable skills. Or, what lessons and talents your current professional and personal experience has taught you and how they could benefit your potential employers;
• Even if you've had a few months of internship experience, that is relevant for the role, make sure to include this. Recruiters do care about the years of experience you happen to have, but, at the end of the day, your profile would also be assessed based on role alignment.

Recommended reads:

• How To Include Your Relevant Coursework On A Resume
• How to List Expected Graduation Date on Your Resume

The more time and effort you've put into obtaining the relevant certificate, the closer to the top it should be listed. This is especially important for more senior roles and if the company you're applying for is more forward-facing.

Customer Service Retail resume skills: the essential hard skills and soft skills checklist

Ultimately, your Customer Service Retail resume should hint to recruiters that you possess an array of talents that are indispensable to the role.

For example, listing the technologies and software you're apt at using (or your hard skills) and how you apply them in your day-to-day responsibilities would ensure you meet the technical requirements of the role.

But is this enough to ensure that you make a good impression on recruiters?

Go a step further by detailing the soft skills or personality traits you've attained thanks to your work and life experience.

The best way to balance hard skills and soft skills on your Customer Service Retail resume is by:

• Highlighting up to three of your most noteworthy career accomplishments in a separate section.
• Listing at least one hard skill and one soft skill you've used to solve a particular challenge or problem.
• Feature niche skills and technologies that would help you stand out amongst candidates.
• Think back on the social impact your efforts have had towards improving the work environment - were you able to always maintain a professional ethic, while enhancing the team culture? Write about your contribution to the role, department, or organization itself as a metric of success.

The skills section of your resume provides you with plenty of opportunities to detail your technical and personal traits.

All you have to do is select the talents that best fit your application and expertise. Make note of some of the most prominent hard and soft skills across the industry from our list:

Top skills for your customer service retail resume:

Point of Sale (POS) Systems

Inventory Management

Cash Handling

Product Knowledge

Retail Sales

Merchandising

Customer Relationship Management (CRM) Software

Basic Math Skills

Sales Reporting

Communication

Customer Service Orientation

Problem Solving

Active Listening

Adaptability

Conflict Resolution

Time Management

If you happen to have some basic certificates, don't invest too much of your customer service retail resume real estate in them. Instead, list them within the skills section or as part of your relevant experience. This way you'd ensure you meet all job requirements while dedicating your certificates to only the most in-demand certification across the industry.

Showcase academic background with education and certifications' sections

Listing your education and certifications should be a rudimentary part of your resume writing.

Including your relevant academic background - in the form of your higher education degree and niche-specific certificates - will prove knowledge of the industry.

For your education section:

• Start by including your degree, followed by start and graduation dates, as well as the institution;
• You could include relevant coursework, major/minor , or GPA, only if your've just graduated from college or if this information would further support your application;
• If you have an "ongoing" degree, you can still list it in case you think your diploma can impress recruiters or it's required;

Follow a similar logic for your certifications section by listing the institution, alongside dates you've obtained the certificate. For some of the most recent and relevant industry certificates , check out the next part of our guide:

The top 5 certifications for your customer service retail resume:

• Certified Customer Service Professional (CCSP) - National Customer Service Association (NCSA)
• Certified Customer Experience Professional (CCEP) - Customer Service Institute of America (CSIA)
• Retail Management Certificate (RMC) - Western Association of Food Chains (WAFC)
• Customer Service and Sales Certification (CSSC) - National Retail Federation (NRF)
• National Professional Certification in Customer Service (NCP-CS) - National Retail Federation Foundation (NRFF)

Always remember that your customer service retail certifications can be quantified across different resume sections, like your experience, summary, or objective. For example, you could include concise details within the expertise bullets of how the specific certificate has improved your on-the-job performance.

• Perfecting the Education Section on Your Resume
• When Should You Include Your High School on Your Resume?

Professional summary or objective for your customer service retail resume

customer service retail candidates sometimes get confused between the difference of a resume summary and a resume objective.

Which one should you be using?

Remember that the:

• Resume objective has more to do with your dreams and goals for your career. Within it, you have the opportunity to showcase to recruiters why your application is an important one and, at the same time, help them imagine what your impact on the role, team, and company would be.
• Resume summary should recount key achievements, tailored for the role, through your career. Allowing recruiters to quickly scan and understand the breadth of your customer service retail expertise.

The resume objectives are always an excellent choice for candidates starting off their career, while the resume summary is more fitting for experienced candidates.

No matter if you chose a summary or objective, get some extra inspiration from real-world professional customer service retail resumes:

Resume summaries for a customer service retail job

• With over seven years of experience in customer service management at high-volume retail stores, the applicant brings a proven track record of enhancing customer satisfaction and retention. Expertise in CRM systems, adept at conflict resolution, and recognized for orchestrating a 20% increase in customer loyalty at ABC Retail through dynamic engagement strategies.
• As a seasoned hospitality professional with five years of experience transitioning to the retail sector, this individual offers a unique perspective on customer service excellence. Proficient in multiple languages, experienced in VIP client management, and eager to leverage interpersonal skills to drive sales and build customer relationships in a dynamic retail environment.
• Accomplished IT expert with a decade of experience in customer support, seeking to apply technical troubleshooting prowess and customer service finesse in a fast-paced retail setting. Known for implementing a support ticketing system that reduced response times by 30%, and enthusiastic about providing an exceptional retail experience by merging tech-savviness with personable customer interactions.
• A recent graduate with a passion for fashion and a deep drive to excel in customer service, eager to contribute a fresh perspective and boundless energy to a thriving retail team. With hands-on experience from part-time roles and internships, this enthusiastic applicant aims to further develop tactical skills like inventory management and POS systems usage, while delivering unparalleled customer service.
• Aspiring to bring a charismatic and customer-centric approach to a first-time retail role, this candidate is armed with a strong foundation in communication and leadership from extracurricular activities and volunteer positions. Eager to learn, grow, and make a lasting positive impact on customers through attentive service and a proactive attitude in understanding their needs.
• Embarking on a retail career with a solid background in customer-facing roles within the food service industry, this candidate aims to translate a passion for people into creating memorable shopping experiences. Brings forth energetic and adaptable customer interaction skills, along with a record of improving customer satisfaction scores by 15% at XYZ Diner.

Other customer service retail resume sections to support your expertise and skills

Recruiters are always on the lookout for that customer service retail candidate who brings about even more value to the role.

This can be either via their personality or additional accreditations they have across the industry.

Add to your resume any of the four sections that fit your profile:

• Projects for your most impressive, cutting-edge work;
• Awards or recognitions that matter the most;
• Publications further building up your professional portfolio and accreditations;
• Hobbies and interests to feature the literature you read, how you spend your time outside of work, and other personality traits you deem may help you stand out .

Key takeaways

We trust that this Enhancv guide has been informative and useful. To summarize the essential points:

• Opt for a simple and readable format, focusing more on your customer service retail achievements rather than just duties;
• Emphasize your accomplishments in the customer service retail experience section over mere responsibilities;
• If lacking relevant experience, utilize various resume sections like education and volunteering to demonstrate your suitable skill set;
• Never overlook the significance of pertinent higher education, training, and certifications;
• Incorporate diverse sections in your resume to highlight not just your skills expertise but also your personality.

Looking to build your own Customer Service Retail resume?

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11 Retail Resume Examples - Here's What Works In 2024

Now that we’ve seen how essential the retail industry is, retail workers have never been so in demand. if you’re new to retail or looking for your next position, this guide has you covered with everything you need to know to write an effective resume, including sample templates for you to use..

Retail is a demanding and fast-paced industry. If you’re starting out in retail — or looking to move up the chain — you’ll need communication skills, great customer service, and the ability to solve problems on the fly. For those serious about the business, employers are also looking for people with business acumen, cultural awareness, and strong numeracy skills. While many retail jobs are part-time, there’s also an ongoing need for professional, full-time retail workers. You don’t need a specific background or experience to work in retail — soft skills, a good work ethic, and a professional, can-do attitude will get you a long way, especially in entry-level positions. In 2023 and beyond, look out for a growing shift toward online retail and eCommerce as well as emerging trends like machine learning, personalized shopping experiences, and influencer marketing. Technical skills, sales, marketing, and social media savvy will all land you ahead of the curve when it comes to retail positions in the near future.

Retail Resume Templates

Jump to a template:

• Retail Associate
• Retail Manager
• Retail Salesperson / Retail Salesman
• Retail Sales Manager
• Retail Pharmacist
• Store Manager

Jump to a resource:

• Keywords for Retail Resumes

Retail Resume Tips

• Action Verbs to Use
• Related Sales Resumes

Get advice on each section of your resume:

Template 1 of 11: Retail Associate Resume Example

Retail associates work in a variety of industries and environments. Typically, they are responsible for the management, sales, and day-to-day operations of a retail store. The retail associate has many tasks they will be responsible for on the average day, including interacting with customers, processing sales, organizing and cataloging inventory, cash and transaction management, upselling, store KPI monitoring and reporting, and more. A retail associate is a great entry-level opportunity for someone with the right skills. To be considered for this role, typically a high school diploma is required, but an associates degree can help you land this role with more ease. Hiring managers will look for someone with previous customer-facing experience, such as prior roles held as a clerk, store officer, or customer support representative. Ideal candidates for this role have superb customer service skills, strong organizational skills, and no issue multi-tasking.

We're just getting the template ready for you, just a second left.

Tips to help you write your Retail Associate resume in 2024

   highlight your ability to connect with customers.

The retail associate is the face of the store and brand. For this reason, it’s important to show what a positive impact you can make on the store’s image. Your resume should highlight any experience you have creating a valuable customer experience, or any customer satisfaction ratings you personally helped improve at prior jobs.

   Showcase your experience using POS software and systems

Most retail stores use point of sale (POS) systems to complete sales and track revenue. It’s important that you understand how to operate a POS system to land this job. Any specific retail software or POS system(s) you are proficient in should be clearly outlined on your resume in the skills section.

Skills you can include on your Retail Associate resume

Template 2 of 11: retail associate resume example.

Retail associates are front-line sales assistants and the face of any retail store. As a retail associate, you’ll be working with customers as well as processing payments, cleaning, and handling stock. In many stores, you may be responsible for upselling and meeting sales goals, so make sure your resume highlights your soft skills as well as any previous sales or customer service experience.

   Title of resume contains retail keywords

Using the exact title of the job you’re applying for is an easy way to tailor your resume and get past ATS — particularly if you don’t have a lot of experience in a similar role. You can often find similar roles listed under different titles, like Retail Associate, Sales Associate, and Cashier, so make sure to include those keywords somewhere on your resume.

   Other projects and qualifications

Listing volunteer work, projects, and short courses is a great way to bulk up your resume — as long as they’re relevant! This is especially true for students and recent graduates, who might not otherwise have a lot of traditional work experience. But don’t just stuff your resume — stick to particularly prestigious awards and qualifications you’re likely to need on the job.

Template 3 of 11: Retail Manager Resume Example

As a retail manager, you’ll be responsible for the day-to-day running of a store — think balancing a budget, scheduling shifts, setting sales targets, and motivating a team. There are multiple routes to becoming a retail manager, including working your way up the ladder as a sales associate, transitioning from a management role in a different sector, or pursuing a degree in business or another field relevant to your industry.

Tips to help you write your Retail Manager resume in 2024

   shows growth in promotions through retail positions.

When hiring for a management position, recruiters want to see leadership and ambition, which often means steady career progression. If you’ve been promoted to a higher position, simply list both titles under the same company heading. Even without a title bump, you can show growth by listing increased responsibilities in your bullet point achievements.

   Bullet points feature strong action verbs which stress leadership skills

Leadership is a soft skill, which means you can’t simply list it in your skills section and move on. Instead, demonstrate it by leading with strong action verbs like “managed,” “directed,” and “oversaw.” Including clear metrics, like the size of the team you led, makes your achievements easy for a hiring manager to understand at a glance.

Skills you can include on your Retail Manager resume

Template 4 of 11: retail salesperson / retail salesman resume example.

Retail salespeople need a big dose of people skills alongside an awareness of sales and marketing strategies, business trends, and basic software and point of sale (POS) hardware. Retail salespeople need to demonstrate their ability to make a sale and may even work on commission, so make sure to emphasize the times you exceeded sales goals or provided excellent customer service.

Tips to help you write your Retail Salesperson / Retail Salesman resume in 2024

   numbers and metrics relevant to the retail job title.

When it comes to sales, numbers are key. In other words, quantify your achievements! “Exceeded sales goals” sounds okay, but “exceeded commission goals each week by at least 15%” makes the scope of your accomplishment much clearer. If you have numbers for the amount of revenue you generated, sales you processed, or promotions you upsold — use them.

   Good use of skills section to stress retail and client-facing skills

A longer list of skills isn’t always more impressive. Keep your skills section easy for hiring managers to digest by listing only the most relevant hard skills you possess. For retail sales, this means things like POS and operating systems and data entry software. Soft skills, like communication and customer service, should go in your bullet points where you can quantify them.

Skills you can include on your Retail Salesperson / Retail Salesman resume

Template 5 of 11: retail sales manager resume example.

A retail sales manager is someone who oversees the sales processes and operations for a retail store. Depending on the company, the retail sales manager may oversee just one location or several stores within a region. As a retail sales manager, you will be responsible for overseeing sales within the store, conducting loss prevention strategies, tracking key KPIs, training retail sales associates, and more. To become a retail sales manager, you’ll need a combination of relevant experience and skills. Typically, hiring managers will look for someone with a minimum of an associate’s degree, although adequate experience may substitute for a college education in some cases. It’s extremely important that candidates for this role have considerable client-facing, customer service, and sales experience. Prior roles held as a customer care representative or inside sales representative are preferable.

Tips to help you write your Retail Sales Manager resume in 2024

   showcase your prior experience training and managing junior employees.

To become a retail sales manager, it’s important to show hiring managers that you have leadership skills. The retail sales manager will be primarily responsible for leading employee training, development, and conflict resolution. As such, it’s important to highlight times where you have successfully managed or trained employees in the past.

   Highlight any experience you have interpreting sales data

Often, retail sales managers will be asked to track and interpret data about their store’s sales and customer activity. Highlight skills such as sales management, sales forecasting, and data entry on your resume will help you stand out for this role.

Skills you can include on your Retail Sales Manager resume

Template 6 of 11: retail sales manager resume example.

If you have experience in sales and customer service, and great organizational abilities, a role as a retail sales manager might be right for you. The retail sales manager oversees the daily operations of a retail store’s sales department. They typically manage the sales staff, set sales goals, monitor revenue, develop and maintain store budgets, track inventory levels, and train new sales staff. There are many ways to become a retail sales manager. A combination of education and relevant knowledge is ideal. A bachelor's degree in business is preferable for this role, though some organizations may overlook lacking education if the candidate has significant retail sales experience. It’s important that candidates for the role have previous sales experiences, such as prior roles held as retail sales specialists or business development representative. It’s also important that candidates demonstrate the desired skills, such as sales planning, budget planning, inventory management, and people management skills.

   Detail any prior experience improving a sales team’s productivity or morale

Retail sales jobs are often transient because they are popular roles among young people. Managing young salespeople is no easy task. The retail sales manager must be knowledgeable in creative techniques to engage and retain their staff - as such, it’s important to highlight the experience you have improving staff morale on your resume.

   Demonstrate your ability to implement sales strategies and incentives

As a retail sales manager, you will be tasked with implementing new strategies to boost sales and revenue. As such, it’s important to detail any experience you have creating and effectively executing new sales strategies or incentives on your resume.

Template 7 of 11: Retail Sales Manager Resume Example

Retail sales managers are on the front lines of sales, meaning they will be having more customer interactions than sales managers in other positions. This applicant shows that they have the ability to work with both customers and employees in a way that supports business sustainability.

   Emphasis on customer relationships

Businesses that are looking for retail sales managers are primarily looking for competent, friendly faces that will be able to handle any situation that arises for customers on the sales floor (or off of it). This applicant does that by referencing their focus on fostering “a positive customer experience”, attaining over 96 percent customer satisfaction with their team, and expanding the customer account base by 35 percent, to highlight a few instances. To demonstrate that you have an affinity for building and maintaining constructive customer relationships, you should aim to emphasize customer- or client-centered accomplishments at your past positions.

   Interpersonal skills are indicated through achievements

While all sales managers can be expected to have a degree of interpersonal skills, retail sales managers generally need to have the ability to keep both their customers and their employees happy. In this resume, the applicant includes several accomplishments that give the impression that they have a solid ability to work with others. As examples, they list how they were among the few who received a teaching fellowship at their university, as well as their work to develop a project that led to 85 percent employee retention. If you want to show hiring managers that you care for others in a way that elevates their performance, provide data points that support it.

Template 8 of 11: Retail Sales Manager Resume Example

Template 9 of 11: Retail Pharmacist Resume Example

A retail pharmacist is someone who approves, fills, and manages prescriptions. They may work at a privately owned pharmacy or for a corporate chain pharmacy. These professionals are responsible for receiving incoming scripts, filling them, ensuring medication is up to code, educating patients on their medication, and more. To land this role, you will need a relevant educational background. A degree in pharmacology or biology is most desirable. Moreover, you will need adequate internship experience and/or certifications to become a retail pharmacist. Apart from looking for the right education and technical skills, hiring managers will also be looking for someone who has customer-facing experience and strong organizational skills.

Tips to help you write your Retail Pharmacist resume in 2024

   research the qualifications needed to become a retail pharmacist in your region.

Different states will have differing requirements to become a retail pharmacist. Some states may require a high education degree or particular licensing. It’s important to research your state's educational requirements to become a retail pharmacist and ensure you meet the necessary qualifications.

   Highlight your knowledge of drug safety

Retail pharmacists have the important responsibility of informing the public about the drugs they are prescribed. On your resume, you should highlight your ability to identify drugs with potential for abuse or misuse and highlight any experience you have effectively explaining complex pharmaceutical topics to an array of audiences.

Skills you can include on your Retail Pharmacist resume

Template 10 of 11: retail pharmacist resume example.

Retail pharmacists work in a retail environment, rather than in a hospital or healthcare setting. As a retail pharmacist, you’ll be responsible for dispensing prescriptions, counselling patients and providing advice on health and medication, and managing your store. This might include managing other staff, monitoring inventory, and ensuring compliance with safety regulations, which means your resume needs to emphasize both hard and soft skills.

   Focused on retail pharmacy

When applying for a specialized position like pharmacy, it’s best to include only your most relevant experience on your resume. If you don’t have a long work history, it’s okay to include more general retail experience, but ideally, you should focus on your experience as a pharmacist or pharmacy technician. If your degree is more relevant than your experience, list your education first.

   Use a resume summary if appropriate

A resume summary isn’t just helpful for career changers — it can quickly contextualize your experience and highlight your top achievements. In your resume summary, include one or two of your most impressive accomplishments as well as a quick overview of the size of any teams you’ve led or the environments in which you’ve previously worked.

Template 11 of 11: Store Manager Resume Example

As a Store Manager, you're the backbone of a retail outlet - the linchpin holding everything together. From managing inventory to mentoring employees, your role is cross-functional and dynamic. Recently, companies are seeking store managers who are not just operations-savvy but also familiar with digital tools for inventory management and sales analytics. So, when you're crafting your resume, it's crucial that you not only highlight your past achievements but also illustrate your adaptability and potential for growth. More than just experience, your ability to lead and motivate a team towards meeting sales targets is highly valued. Include specifics about your leadership approach and the results it has yielded. Consider this a narrative of your professional journey; it's about your adaptability, leadership, and your command over retail fundamentals.

Tips to help you write your Store Manager resume in 2024

   showcase digital literacy.

In the modern retail space, digital tools are increasingly important. Add a section about your familiarity with inventory management software, POS systems, and other retail-specific digital tools. Show your willingness to learn and adapt to technological advances.

   Emphasize on leadership and team management

As a Store Manager, you're responsible for the team’s performance. Highlight instances where you've successfully managed a team, resolved conflicts, or improved staff performance. Metrics showing improved team performance under your leadership can make your resume stand out.

Skills you can include on your Store Manager resume

As a hiring manager who has worked with top retail companies like Walmart, Target, and Macy's, I've reviewed countless resumes for retail positions. The following tips will help you create a strong resume that stands out to recruiters and hiring managers in the retail industry.

   Highlight your customer service skills

Retail jobs heavily rely on excellent customer service skills. Make sure to emphasize your ability to interact with customers and provide top-notch service.

Instead of simply listing 'customer service' as a skill, provide specific examples of how you've demonstrated this skill in your previous roles:

• Assisted an average of 50 customers per day, addressing their concerns and providing solutions
• Maintained a customer satisfaction rating of 95% based on feedback surveys
• Resolved customer complaints efficiently, resulting in a 20% increase in repeat customers

   Showcase your sales achievements

Retail employers value candidates who can drive sales and contribute to the company's bottom line. If you have sales experience, make sure to highlight your accomplishments using specific numbers and metrics.

• Consistently exceeded monthly sales targets by 15% on average
• Generated $50,000 in additional revenue through upselling and cross-selling techniques
• Ranked as the top sales associate for three consecutive quarters

Quantifying your achievements helps recruiters understand the impact you've made in your previous roles and how you can contribute to their organization.

   Include relevant retail skills

When listing your skills, focus on those that are most relevant to the retail industry. Some examples include:

• Point of Sale (POS) system proficiency
• Inventory management
• Visual merchandising
• Loss prevention
• Product knowledge

Avoid listing generic skills that don't specifically relate to retail, such as 'Microsoft Office' or 'teamwork'. Instead, prioritize skills that demonstrate your ability to succeed in a retail environment.

   Tailor your resume to the specific role

Retail positions can vary greatly, from sales associates to store managers. Make sure to tailor your resume to the specific role you're applying for.

For example, if you're applying for a visual merchandiser position, emphasize your experience in creating attractive displays and arranging products. On the other hand, if you're applying for a store manager role, focus on your leadership skills and ability to manage a team.

By customizing your resume for each role, you demonstrate to the hiring manager that you understand the specific requirements of the position and have the relevant skills and experience to excel in it.

   Demonstrate career progression

Hiring managers appreciate candidates who have shown growth and progression in their careers. If you've held multiple positions within the retail industry, highlight how you've taken on increasing levels of responsibility over time.

Sales Associate, ABC Retail (2018-2020) - Consistently met and exceeded sales targets - Provided excellent customer service, resulting in high customer satisfaction ratings Assistant Store Manager, ABC Retail (2020-Present) - Managed a team of 15 sales associates - Implemented new inventory management system, reducing stockouts by 30%

By showcasing your career progression, you demonstrate your ability to adapt, learn, and take on new challenges within the retail industry.

   Highlight relevant certifications and training

If you have completed any certifications or training programs relevant to the retail industry, make sure to include them on your resume. This can include:

• Customer service training
• Loss prevention certification
• Product knowledge training
• Sales techniques workshops

Including these certifications and training programs demonstrates your commitment to professional development and your dedication to excelling in your retail career.

Remember, only include certifications and training that are directly relevant to the retail industry and the specific role you're applying for. Avoid listing irrelevant or outdated certifications that don't add value to your application.

Writing Your Retail Resume: Section By Section

  header, 1. include your full name and contact details.

Your header should include your full name, phone number, and email address. Make sure your email address is professional - avoid using nicknames or numbers. You can also include a link to your LinkedIn profile if you have one.

Here's an example of a well-formatted header:

• 555-123-4567 | [email protected] | linkedin.com/in/johnsmith

Avoid cluttering your header with unnecessary details like:

• 123 Main St, Anytown USA 12345
• 555-123-4567 | [email protected] | johnsmith.com | @johnsmith | linkedin.com/in/johnsmith | facebook.com/johnsmith

2. Skip the full address

In the past, including your full mailing address was standard on resumes. However, in today's digital age, it's no longer necessary and takes up valuable space. Instead, just include your city and state if you're applying for local retail jobs.

For example:

John Smith Seattle, WA 555-123-4567 | [email protected]

Avoid including your full street address like this:

John Smith 123 Main St Seattle, WA 98101 555-123-4567 | [email protected]

3. Highlight your retail specialization

If you specialize in a particular area of retail, consider including it as a subtitle under your name. This quickly communicates your expertise to hiring managers. Some examples:

• John Smith Retail Manager | Fashion & Apparel
• Jane Doe Sales Associate | Consumer Electronics

However, avoid getting too specific or wordy with retail job titles, like:

• John Smith Retail Sales Supervisor and Visual Merchandising Coordinator
• Jane Doe Customer Service Representative specializing in Troubleshooting Technical Issues for eCommerce Retailers

  Summary

A resume summary is an optional section that highlights your most relevant qualifications for the job you're applying for. While it's not a must-have on your resume, it can be beneficial if you're changing careers, have extensive experience, or want to provide additional context not covered elsewhere in your resume. However, avoid using an objective statement, as it's outdated and focuses on what you want rather than what you can offer the employer.

When crafting your retail resume summary, focus on showcasing your skills, experience, and achievements that align with the job requirements. Use metrics and specific examples to illustrate your impact and value. Keep it concise and objective, avoiding buzzwords and soft skills.

To learn how to write an effective resume summary for your Retail resume, or figure out if you need one, please read Retail Resume Summary Examples , or Retail Resume Objective Examples .

1. Highlight your retail expertise

Emphasize your retail background and the specific areas where you excel. Consider including:

• Years of experience in the retail industry
• Types of stores or products you've worked with
• Key responsibilities and skills (e.g., customer service, sales, merchandising)

Example of a strong retail resume summary:

Accomplished retail professional with over 5 years of experience in high-end fashion boutiques. Skilled in delivering exceptional customer service, driving sales, and creating visually appealing product displays. Consistently exceeded sales targets by 20% and received multiple Employee of the Month awards.

2. Tailor your summary to the job

Customize your resume summary to the specific retail position you're applying for. Review the job description and identify the key requirements and skills the employer is looking for. Then, incorporate those elements into your summary.

For example, if you're applying for a retail management position, your summary might look like this:

Dynamic retail leader with 8+ years of experience managing high-volume stores. Proven track record of building and motivating teams, implementing effective sales strategies, and optimizing store operations. Increased annual revenue by 15% and improved customer satisfaction scores by 25%.

In contrast, a generic summary that fails to target the specific role might read:

Experienced retail professional seeking a challenging position in a fast-paced environment. Strong communication and organizational skills. Committed to delivering excellent customer service.

3. Showcase your unique value proposition

Use your resume summary to highlight what sets you apart from other candidates. Focus on your most impressive achievements, skills, or experiences that are relevant to the retail position.

For instance, if you have a track record of successfully training and mentoring new hires, you could mention:

• Trained and mentored 15+ new sales associates, resulting in a 95% retention rate and improved team performance

Or, if you have experience with visual merchandising and store displays, you might include:

• Created engaging product displays that increased foot traffic and sales by 10%

Avoid using generic or overused phrases that don't offer any unique value, such as:

• Team player with strong communication skills
• Detail-oriented and organized

  Experience

Your work experience section is the heart of your resume. It's where you show hiring managers how you've applied your skills to make an impact for your previous employers. In this section, we'll break down all the components that go into writing a strong work experience section for a retail resume, including how to select the right experiences to showcase, and how to write about them effectively.

1. Focus on your most relevant and recent retail experiences

When selecting which experiences to include on your retail resume, prioritize positions that are most relevant to the job you're applying for, and are within the last 10 years. If you're applying for a sales associate role, focus on previous retail sales positions.

Avoid listing every job you've ever had. Instead, curate your list intentionally:

• Sales Associate, ABC Clothing Retailer, 2019-2022
• Cashier, XYZ Department Store, 2018-2019

Older or less relevant positions, like a high school summer job or a non-retail position, can be left off. Keep your work experience focused on what matters most for the role at hand.

2. Use strong action verbs to describe your retail accomplishments

When writing about your retail experiences, start each bullet point with a strong action verb that showcases the skills you deployed. Instead of writing passive descriptions like:

• Responsible for assisting customers on the sales floor

Use powerful action verbs to make your contributions clear:

• Greeted customers and provided friendly, knowledgeable assistance in selecting products
• Managed cash register and processed up to $10K in transactions per shift

Other great verbs for retail: sold, merchandised, stocked, resolved (customer issues), operated (POS system). Show what you did, not just what you were responsible for.

3. Quantify your retail accomplishments with metrics

Numbers speak louder than words on a resume. Whenever possible, quantify your retail achievements to give hiring managers a concrete sense of your capabilities:

• Exceeded sales goals by 20% for 6 consecutive months
• Cross-sold an average of $50 in additional products per customer
• Managed up to 5 associates per shift in assistant manager role

Not every bullet needs a number, but aim to include at least 1-2 per position. If you don't have access to exact metrics, estimates are okay too. Even general numbers like "Assisted 50+ customers per day with product selection and recommendations" are impactful.

4. Highlight your career progression and promotions

Showing advancement and increasing responsibilities in your retail career is a great way to catch a hiring manager's eye. If you've been promoted, make that clear:

Sales Associate, ABC Retailer, 2018-2022 Promoted to Senior Sales Associate in 2020 Trained and mentored 5 new sales team members Served as point person for escalated customer service issues

If your job title didn't change but your role grew, you can still show that progression:

Cashier, XYZ Store, 2019-2022 Began as cashier and was cross-trained to assist in merchandising, inventory, and customer service Stepped up to open and close the store as needed

Showing you've earned additional responsibilities and skills tells potential employers you'll be an engaged, growth-oriented team member.

  Education

The education section of your resume is an important component, especially if you are a recent graduate or have limited work experience. When applying for retail jobs, it's essential to highlight your relevant educational background and any coursework or training that may be applicable to the role. Here are some tips to help you craft an effective education section for your retail resume.

1. List your education in reverse chronological order

Start with your most recent degree or educational program and work backwards. This format allows hiring managers to quickly identify your highest level of education and any recent accomplishments.

Here's an example of how to list your education in reverse chronological order:

• Bachelor of Science in Business Administration, ABC University, Graduated: May 2023
• Associate of Arts in Marketing, XYZ Community College, Graduated: May 2021

2. Include relevant coursework and projects

If you are a recent graduate or have completed courses that are directly applicable to the retail industry, consider including them in your education section. This can help demonstrate your knowledge and skills to potential employers.

However, avoid listing every course you've taken. Instead, focus on those that are most relevant to the retail job you're applying for, such as:

• Retail Management
• Consumer Behavior
• Sales Techniques
• Visual Merchandising

3. Highlight relevant certifications and training

In addition to formal education, include any relevant certifications or training you have completed that may be valuable in a retail setting. This can include:

• Customer Service Certification
• Point of Sale (POS) System Training
• Loss Prevention Training
• Product Knowledge Workshops

These certifications and training programs demonstrate your commitment to professional development and can set you apart from other candidates.

4. Keep it concise for senior-level positions

If you are a senior-level professional with extensive work experience in the retail industry, your education section should be brief and to the point. Hiring managers will be more interested in your professional accomplishments and skills.

Here's an example of what not to do:

Bachelor of Arts in English Literature, XYZ University, Graduated: 1995 Relevant Coursework: Creative Writing, British Literature, American Literature, Poetry

Instead, keep it concise and focus on your degree and the institution:

Bachelor of Arts in English Literature, XYZ University

Action Verbs For Retail Resumes

Every retail position is public-facing to some degree, which means you should emphasize your ability to communicate, influence, and work as part of a team. If you want to highlight your business finesse, choose action verbs like Influenced, Promoted, and Recommended. If you’re aiming for a leadership position, action verbs like Motivated and Trained are ideal. For more ideas, check out our comprehensive list of resume action verbs . Leading with action verbs means your resume is focused on accomplishments, not duties — hiring managers are far more interested in knowing how many customers you successfully upsold than what areas of the store you cleaned. Remember that, at its core, retail is sales-oriented, which means that numbers are your friend. The more detailed you can be when listing your achievements, the more likely it is that your resume will wind up on the “yes” pile.

• Recommended

For more related action verbs, visit Sales Action Verbs .

For a full list of effective resume action verbs, visit Resume Action Verbs .

Action Verbs for Retail Resumes

Skills for retail resumes.

The skills you’ll want to list on your resume will depend on what type of retail you’re applying for — an experienced retail manager, for example, will need a very different skill set from an entry-level retail associate. In general, though, most retail jobs will call for a lot of soft skills — things like communication, problem solving, and customer service — that don’t belong on a skills list. Instead, highlight these skills through your bullet points, including metrics where you can to make the achievement more objective. You can list hard skills in the same way, or in a separate skills section. When it comes to hard skills, you’ll want to figure out which ones hiring managers are likely to be scanning for. Our list of top resume skills and keywords has analyzed over one million job descriptions to pull out the most relevant keywords recruiters and ATS are looking for.

• Store Management
• Merchandising
• Sales Management
• Retail Sales
• Marketing Strategy

Customer Service

• Inventory Management
• Business Planning
• Trend Analysis
• Business Development
• Customer Relationship Management (CRM)
• Business Strategy
• Sales Operations

Skills Word Cloud For Retail Resumes

This word cloud highlights the important keywords that appear on Retail job descriptions and resumes. The bigger the word, the more frequently it appears on job postings, and the more 'important' it is.

How to use these skills?

Other sales resumes.

Sales Manager

• Business Development Resume Guide
• Account Manager Resume Guide
• Account Executive Resume Guide

Retail Resume Guide

• Sales Manager Resume Guide
• Sales Associate Resume Guide
• Operations Manager Resume Guide
• Supply Chain Resume Guide
• Real Estate Agent Resume Guide
• Sales Engineer Resume Guide
• Copywriter Resume Guide
• E-Commerce Resume Guide
• Advertising Resume Guide
• SaaS Resume Guide
• Merchandising Resume Guide
• Fundraising Resume Guide
• Buyer Resume Guide
• Director of Sales Resume Guide
• Hotel Manager Resume Guide
• Sales Coordinator Resume Guide
• Engagement Manager Resume Guide
• Sales Executive Resume Guide
• B2B Sales Resume Guide
• Sales Leader Resume Guide
• VP Sales Resume Guide
• Relationship Manager Resume Guide
• Retail Associate Resume Example
• Retail Manager Resume Example
• Retail Salesperson / Retail Salesman Resume Example
• Retail Sales Manager Resume Example
• Retail Pharmacist Resume Example
• Store Manager Resume Example
• Tips for Retail Resumes
• Skills and Keywords to Add
• All Resume Examples
• Retail CV Examples
• Retail Cover Letter
• Retail Interview Guide
• Explore Alternative and Similar Careers

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Retail Customer Service Representative Resume Samples

A Retail Customer Service Representative assists the customers of the store in finding their needed product and service and is also responsible for enhancing the revenue and profit of the store. While the duties vary based on the requirement of the client and the size of the store, the following are certain basic duties seen on a professional Retail Customer Service Representative Resume – welcoming customers as they arrive at the store, communicating with them to identify their needs, responding to their queries and requests; handling transactions , and solving complaints.

To be successful in this field, the following skills are supposed to be shown at the job – strong communication skills, problem-solving nature, a professional appearance; strong knowledge of the product and service being handled by the store, store management skills; and relevant software proficiency. Formal education beyond a high school diploma is not expected.

• Resume Samples
• Retail Customer Service Representative

Retail Customer Service Representative Resume

Headline : Offering over twenty years of consumer-lending experience with distinct lending institutions. Extensive and diverse mortgage operations experience with pursuing academic interest in accounting controls, regulatory policies and audit procedures.

Skills : Training, Data Entry, Data Analysis, Office Management, Accounts Payable, Accounts Receivable, Customer Service.

Description :

• Processed and accepted ATM, face to face personal and business transactions according to established bank policies and procedures.
• Cashed payroll checks, exchanged foreign currency, received loan payments, and issued traveler's checks.
• Kept records of monetary and negotiable instruments involved in banks day to day transactions.
• Counted, verified and posted armored car deposits following all security procedures and key control.
• Prepared batched work for Proof department.
• Addressed and uncover customer financial needs.
• Resolved problems or discrepancies concerning customer accounts.

Sr. Retail Customer Service Representative Resume

Objective : Highly qualified Retail Customer Service Representative with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects, and I would excel in the collaborative environment on which your company prides itself.

Skills : Telecommunications Expert; Basic Accounting; Microsoft Office, DOS, SQL; Linux Putty And VI Editor.

• Engaged the customer through conversation.
• Determined the customer's needs.
• Provided product knowledge to customers through the features, values, and benefits of each product.
• Handled returns/complaints graciously and effectively.
• Worked with other store associates to achieve a high Matinee Review score through excellent customer service, product knowledge, and follow-through.
• Ensured the store is neat, clean and organized throughout each business day.
• Received and displayed product shipments on store retail shelves within twenty-four hours of delivery.

Jr. Retail Customer Service Representative Resume

Headline : Core Strengths Focused on customer satisfaction Strong organizational skills Skilled multi-tasker Active listening skills Deadline-oriented Seasoned in conflict resolution Excellent communication skills Adaptive team player.

Skills : Have The Ability To Work In A Fast-paced, Intense, And Results-oriented Environment.

• Greeted and assessed the needs of customer issues and concerns.
• Handled bill payments and billing inquiries, equipment replacements, processing price plan changes, upgrades and daily reports.
• Processed electronic serial numbers and activations daily.
• Ensured appropriate documentation and data is complete.
• Examined phones and warranty phones out as needed.
• Created deals for sales representative.
• Saved lines when clients felt the need to terminate.

Retail Customer Service Representative III Resume

Summary : To obtain a position utilizing skills and experience which gives the opportunity to grow and prosper within the company.

Skills : Microsoft Office, Microsoft Excel And Word, 10- Key.

• Answered the telephone in a prompt and courteous manner.
• Provided quotations, pricing, required information and directions to both customers and prospects.
• Ensured documents are completed accurately and scanned into the system and properly filed.
• Assisted sales agent with covering the retail office when the agent is performing outside marketing.
• Responsible for guiding complaint resolution to ensure proper and satisfactory closing are obtained.
• Conducted daily customer follow-up calls to obtain and remind of payments.
• Reported and all out of line conditions affecting customer satisfaction.
• Assisted in the daily cleaning and maintenance of the office.
• Contributed to the team effectively to accomplishing related results as needed.

Objective : Superb communication skills Exceptional problem solver with strong sales analysis and reporting skill. History of attention to detail and thoroughness beyond expectations. Self- motivated, dependable, quick learner who enjoys working in a challenging multi-tasking environment, and committed to a job well done.

Skills : Detail Oriented, Reliable, Honest, Works Well with Others.

• Greeted all customers within 8 seconds of entering establishment.
• Helped customers find their proper size of clothing on sales floor or in stock room.
• Turned on all decorative lighted items upon opening or closing of store.
• Used Up-selling of retail items.
• Arranged sales floor items to look appealing to customers of all ages.
• Able to approach anyone and strike up a conversation.
• Maintained smooth checkout operations by following policies and procedures.

Retail Customer Service Representative I Resume

Objective : Administrative position with focus on Client Relations/Client Services. Increased monthly growth and revenue sales Assisted customers with any customer service related needs: equipment, billing, etc.

Skills : CPR Certified In Heartsaver CPR AED CPR Discipline Through The American Heart Association.

• Received and serviced customers quickly and efficiently maintaining excellent associate/customer relations.
• Conducted returns and exchanges of purchases.
• Addressed any and all customer inquiries regarding merchandise and store operations.
• Recovered of misplaced and mishandled merchandise throughout the store maintaining an organized environment for our shoppers convenience and comfort.
• Attended fitting room area adhering to company policies to prevent loss of merchandise by theft and intended mishandling.
• Conducted one on one training of new hire sales representatives.
• Received regular verbal and documented recognition from superiors and fellow representatives for great customer service and company policy adherence which has resulted in the overall graded performance of our store improving considerably.

Assistant Retail Customer Service Representative Resume

Summary : To develop a successful career where skills are utilized to the full extent. Managers and supervisors appoint me to train new representatives as I am keenly knowledgeable of the stores day to day operations and policy. Used 10-Key by touch, Conduct sales with a general POS retail software application via manual data entry and/or stationary electronic scanner.

Skills : SAP Systems, MS Office, Excel, CRM Systems, Bacrss Systems, Word Software Knowledge, EDI Systems.

• Processed returns, requests, and exchanges for customers.
• Assisted with Organizing special sales events with the store and various vendors.
• Assisted with Accounts payable and Accounts Receivable.
• Assisted with tobacco tax reports for Kansas and Missouri in accordance with state law.
• Assisted withInventory Control.
• Tracked and ordered inventory.
• Prepared and tracked registers for daily operations.

Associate Retail Customer Service Representative Resume

Objective : Looking to apply my education and elevate experience in the field of Psychology. Offers strong critical thinking, interpersonal, and research skills and the ability to learn concepts quickly.

Skills : Microsoft Office, SAP, Customer Service.

• Processed sales orders of high-end eyewear within retail sales channel for major accounts (Tom Ford, Timberland, Harley Davidson and Nordstrom).
• Monitored customer orders, backorders and shipping windows.
• Followed up on purchase order extensions, status and product availability.
• Ensured expedited shipping of product.
• Coordinated with the Distribution Center regarding product shipment priorities.
• Resolved consumer and customer issues.
• Responsible for order and inventory reports.
• Tracked and assigned Return Authorizations (RAs) for damaged and unwanted product.

Assistant Retail Customer Service Representative I Resume

Summary : Dedicated and focused Cash Application Specialist who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.

Skills : Personal Computer, Microsoft Excel, Copier, Fax, PowerPoint, Microsoft Office, Microsoft Outlook.

• Worked to help store achieve its financial and customer service goals.
• Provided quality customer service from greeting point through departure, strive to ensure every customer has a positive experience.
• Performed service activations, processing ESN (electronic serial number) changes and bill payments.
• Responded to billing inquiries, equipment replacement, and processing price plan changes and upgrades.
• Ensured that all appropriate documentation and data entry is complete.
• Assisted with asset protection of store inventory.
• Dealed with customers in a professional manner, including handling irate customers.

Objective : Review daily ORCA reports, 215, 903, ineligible upgrades Perform regular mock audits for Coshocton location Send and receive shipments from stores.

Skills : Excellent ability to multitask, Exceptional organizational.

• Provided the best professional relationship for Marzetti customers, brokers, and sales with whom dealt with on a daily basis by ensuring orders were completed by the end of the day, all pending emails and customer requests were handled with complete professionalism.
• Ensured that all my daily issues and orders were handled promptly and that the brokers and customers received the best customer service.
• Responsible for the southern region grocery stores in making sure orders were fulfilled daily in Prism and their specific requests and concerns were handled as well as confirming any questions on product knowledge the customer should have Worked in collaboration with production when there was any question of available stock for the customer's orders during rushed requests or short lead orders.
• Made sure the product was available and when it would produce if it were not available.
• Checked all available products if there were short lead orders, making sure no other customers would be shorted.
• Worked closely with the brokerage office in ensuring the customers' orders were invoiced correctly by matching our Adesso pricing Ensured that the proper paperwork was filled out for distribution.
• Completed the monthly report of order volume.

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Retail Customer Service Job Description, Key Duties and Responsibilities

The job description of retail customer service personnel entails giving service to customers before, during, and after they make a purchase.

Retail customer service involves series of activities embarked upon to enhance the level of customer satisfaction – as in, the feeling that a product has met the expectation of the buyer.

The value of customer service may vary depending on the good or service, as well as industry and customer.

The level of success of such interactions between the seller and buyer will be dependent on seller who can adjust him/herself to the personality of the buyer.

From the point of view of an overall sales effort, retail customer service plays an integral role in a retailer’s ability to generate revenue and income.

From that point of view, customer service experience has the ability to change the perception a customer has of the organization.

Some have in the past argued that the level and quality of customer service has decreased in recent years, and that this is unconnected to a lack of support cum understanding at the middle management and executive level of an organization or their customer service policy.

In order to address this trend, many organizations, companies, and stores have employed different kinds of methods to improve their customer satisfaction levels and hire more people to man their retail customer service department.

Retail Customer Service Job Description Example/Sample/Template

Shown below is an example of the kind of job descriptions, including duties, tasks, and responsibilities, usually given to individuals working in retail customer service delivery units in most companies to execute.

• Support customers by answering product and membership service questions
• Deal with customer feedback and general inquiries
• Give customers service information including product and membership details
• Process service and return transactions at the register in alignment with company’s100% customer satisfaction guarantee
• Accept payment for goods, make change, and issue receipts
• Identify, investigate and deal with customer issues accordingly
• Support Retail Store Pick-Up (RSPU) by helping them with the receipt of goods from truck; and process customer pick-up
• Perform specialized transactions like Outdoor School sign-ups, special orders, store mail-outs and special ticket sales
• Maintain customer hold area by keeping the area organized and removing items that are beyond the hold dates
• Process damaged goods in line with store policy. This may involve moving and pricing the item, or tagging
• Inform customers of repair options in case of damage to goods bought, and complete repair processing
• Follow disposal guidelines and document retention.

Retail Customer Service Job Description for Resume

A resume for seeking a job in the customer service unit of a retail establishment can be prepared with information from the sample job description above.

The job description highlights important functions and roles of individuals working in customer service positions in retail setting, which can be used in making the professional experience section of a resume for the position.

Here is a sample resume for the post of retail customer service associate, which you can study from to learn how to prepare your resume too: Retail Customer Service Associate Resume Example .

Retail Customer Service Requirements: Knowledge, Skills, and Abilities for Career Success

Given below are important attributes individuals aspiring to work in a customer service position in retail environments are usually expected to have for better performance on the job:

• General education degree or its equivalent
• Must be knowledgeable in relevant computer applications
• Must be able to type
• Must be abreast of administrative procedures
• Must have product knowledge
• Must have previous experience in cashiering
• Having a previous customer service experience would be an advantage
• Effective communication skills
• Must be teachable and be ready to adhere to company policies
• Must be available to work impromptu, depending on business needs.

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