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S&p 500, bitcoin cad, cmc crypto 200, gold futures, russell 2000, nasdaq futures, small businesses see a big advantage with rogers for business.

The way we work has changed. As people start to return to the office, smart businesses are changing as well. Looking to combine the flexibility and efficiency of work-from-home with the collaboration and team-building that comes with in-person work, many companies are moving to a hybrid work model . But in order to do so, businesses need to have tools in place to enable their employees to do their best work no matter where they are—at home, in the office, traveling, and everywhere in-between.

Enter Rogers for Business .

As a reliable, cost-effective option for Canadian small businesses looking to navigate evolving business models, Rogers has the tools you need to keep pace in today’s increasingly hybrid world. With mobile, internet, and collaborative business solutions—plus next-level support—Rogers for Business provides small businesses with a major advantage. By ensuring your telecommunication needs are well taken care of, Rogers allows you to focus on what matters most: growing your business.

Advantage Mobility is where versatility meets value

Rogers for Business offers a variety of products tailormade for hybrid work models , making it a true one-stop-shop for small businesses, no matter what industry you’re in.

First, Advantage Mobility bundles internet and high-speed wireless plans into one attractive package, resulting in incredible value—and just as importantly, cost predictability—for two essential business solutions.

Take advantage of Canada’s most trusted wireless network¹: thanks to the variety of shareable and non-shareable plans on offer, it’s never been easier to find the right plan to meet your company’s needs. With every Rogers for Business wireless plan, you’re getting unlimited Canada-wide calling, call waiting/forwarding, enhanced voicemail, call display, and unlimited text, picture, and video messaging—all on Canada’s largest and most reliable 5G network².

Rogers Business Internet , meanwhile, offers your team a reliable, secure, and cost-efficient solution both in and out of the office. Unlimited-usage, high-speed plans come with built-in network-level security, eliminating the need for costly firewalls by stopping malware attacks and blocking requests to malicious sites. Plus, with Virtual Private Network (VPN) connectivity, your remote and hybrid employees access business files over a secure network, ensuring sensitive material remains well-protected.

And for those who subscribe to the old maxim that anything that can go wrong will go wrong, Rogers offers a wireless back-up option to keep your business online in the unlikely event of an outage. Couple this with 24/7 technical support from easy-to-work-with specialists dedicated to providing you with top-notch service and a 4-hour MTTR, and you can rest assured your business is covered³.

Cost-effective collaboration tools keep your team connected

The advantage doesn’t end at wireless and internet plans; Rogers for Business also offers value-added collaboration services to help keep your team productive and customers satisfied.

Microsoft 365 is another must-have tool to enable effortless collaboration, allowing you to centralize all your communication needs in one place with access to premium Microsoft apps (such as Word, Excel and PowerPoint), cloud storage, the ability to host meetings using Microsoft Teams, and more. Better yet, you can currently get the first six months of Microsoft 365 free when you subscribe with select Advantage Mobility bundles ⁴.

With Microsoft Teams evolving to include global voice calling , companies now have the option to skip landline phones entirely. That is a significant cost savings—to say nothing of the hassle of dealing with on-site telephone infrastructure and hardware.

With Rogers for Business, value comes first

Rogers for Business isn’t just committed to providing world-class telecom solutions, they’re also committed to providing small business owners with great value on every dollar they spend, giving you more for your money. You’re likely already familiar with the benefits of bundling at home, but when you combine two vital business solutions with wireless and internet plans with Advantage Mobility, you’re saving money on both.

This bundling not only reduces your bottom line, it simplifies administration as well, giving you all your services on one predictable monthly bill, eliminating overages and other costly surprises and resulting in increased peace of mind.

New to hybrid work, and the ins-and-outs of balancing a hybrid workforce? Not to worry. Whether you have questions about network security, tools like Microsoft Teams, or are simply looking for advice on which services are best suited to your company’s specific needs, a knowledgeable Rogers Business Specialist is available to talk you through your options and build a solution that’s customized for your business. It’s all part of the Rogers advantage, and the company’s commitment to working with small businesses to provide the tools and solutions they need to thrive in today’s competitive marketplace.

Rogers for Business is built for hybrid work. To learn more about the Rogers advantage and discover the network solution that’s right for you and your business, click here .

¹ Most trusted based on total wireless subscribers.

² Rogers was ranked first in the umlaut Mobile Data Performance audit in Q2, 2021. Rogers achieved Best In Test in the umlaut Mobile Network Benchmark Canada for 2021. Visit https://www.umlaut.com/en/benchmarking/canada . Largest based on total square kilometers of Rogers 5G coverage compared to published coverage of other national networks.

³ ON: 4-hour repair timeframes vary by region. After-hour and weekend 4-hour repair only available in Central Toronto, not available in other regions. NB: Monday – Friday 9:00am – 5:00pm ADT. NFLD: Monday – Friday 9:00am – 5:00pm NT.

⁴ Offer includes one monthly subscription for a user license for Microsoft 365 – Business Basic free for the first 6 months when you sign up for Advantage Mobility 300 Mbps, 750 Mbps or Gigabit on a 3-year term. In month 7, the then current price of Microsoft 365 will apply (currently $9.24/month, subject to change). Services are offered pursuant to the Rogers Small Business Terms of Service (see rogers.com/terms ).

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Rogers' Big Focus on Small Business

TORONTO, Oct. 1 /CNW/ – During national Small Business Month, Rogers has launched two new, innovative business-grade communications services designed to deliver greater productivity and support to small businesses across Canada. Rogers Business Phone and the Rocket™ Hub will deliver the very latest, innovative business communications technologies with a host of features designed to help small businesses.

Rogers Business Phone

Rogers Business Phone gives small business customers access to a suite of leading-edge telephony solutions. Custom-built for the needs of small businesses, Rogers Business Phone offers advanced features like line hunting, which ensures that calls are routed to open lines when the first line is busy, as well as Business Online Manager, which enables small business owners to manage all of their phone features from a single website.

“Rogers understands that small business owners want reliable, affordable, secure communications services that enhance their productivity,” said John Boynton, Senior Vice President and Chief Marketing Officer, Rogers. “Our enhanced Business Phone offering features the most robust, innovative business-grade tools to empower and equip small business owners for efficiency and growth.”

Rogers’ Business Phone offering consists of several enhanced features, including:

Rogers today also unveiled a new wireless solution, the Rocket Hub, for the Canadian business and consumer markets. The Rocket Hub connects to the mobile internet over Rogers 7.2 Mpbs HSPA network, using either Wi-Fi or Ethernet to allow multiple devices to share one Internet connection and its UMTS network for voice. Using the Rocket Hub will provide voice and high speed internet services in areas that do not have fixed line infrastructure.

“The Rocket Hub, seamlessly integrating both voice and Internet services in one simple, cost-effective solution, provides businesses and consumers the option of a reliable, portable voice and data connection where and when they need it,” says Boynton. “With the launch of the first fixed offering in the mobile internet category, Rogers is once again listening to our customers and delivering the newest innovations to meet their needs.”

The new Rogers Business Phone solution is available today with plans starting from $30.49 per month, while the Rocket Hub will be available through Rogers later this month on plans starting at $35.00 per month plus hardware.

The Rogers HSPA network, Canada’s fastest and most reliable, is now available in all of Canada’s top markets from Victoria to Halifax, reaching almost 85 per cent of the country’s population. For more information on current coverage areas, please visit www.rogers.com .

About Rogers Cable

Rogers Cable Communications Inc. is a wholly-owned subsidiary of Rogers Communications Inc. (TSX: RCI; NYSE: RCI), a diversified Canadian communications and media company. Rogers Cable’s advanced digital two-way network passes approximately 3.6 million homes in Ontario, New Brunswick and Newfoundland, with 65% basic penetration of its homes passed. Rogers Cable pioneered high speed Internet access and now 44% of homes passed by its cable networks are Internet customers while 68% of its basic cable customers subscribe to Rogers’ Hi-Speed Internet service. With 69% digital penetration, Rogers Cable offers a leading selection of High Definition TV programming, a complete array of Rogers On Demand services (including Video on Demand (VOD), Subscription VOD, Personal Video Recorders and Timeshifting channels), and an extensive line-up of sports and multicultural programming. Rogers Cable now offers home telephone service (voice-over-cable) to approximately 95% of its cable territory and, combined with its circuit switched telephony subscribers, has over 1 million local telephony customers. Rogers Cable is a national provider of voice communications services, data networking, and broadband Internet connectivity to small, medium and large businesses. In addition it operates over 450 Rogers Retail stores. For more information about Rogers, visit www.rogers.com

About Rogers Wireless

Rogers Wireless provides wireless voice and data communications services across Canada to 8.2 million customers under both the Rogers Wireless and Fido brands. Proven to operate Canada’s fastest mobile data network as well as the most reliable network for voice with the clearest reception and fewest dropped calls, Rogers Wireless is Canada’s largest wireless provider and the only carrier operating on the global standard GSM and highly advanced HSPA technology platforms. In addition to providing seamless roaming in more than 200 countries/areas with its GSM based services, Rogers Wireless also provides wireless broadband services across Canada utilizing its 2.5GHz fixed wireless spectrum. Rogers Wireless is a subsidiary of Rogers Communications Inc. (TSX: RCI; NYSE: RCI), a diversified Canadian communications and media company. For further information, please visit www.rogers.com

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How to start a small business

This guide will help you get your business up and running..

Terms apply to American Express benefits and offers. Visit americanexpress.com to learn more.

If you're launching your own business, you have a ton of questions that need to be answered: How do you name your business? How do you register it? Will people think your product is good enough to purchase? And how will you afford to get it off the ground when you still have bills to pay? 

With the help of experts and entrepreneurs, we've created this guide to help you figure out the solutions to the above questions and more. Read on and find out what you need to do to successfully launch your small business.

Already have your business plan ready and just need help legally forming it? These companies can help .

Research your market

Formulate a business plan, the different types of business models, fund your business, pick a business name, create a website for your business, legally form your business, apply for a business license (if you need one), apply for an employer identification number (ein), consider business insurance, open a business bank account, launch your business.

It's great that you have a dream and ambition, but you need to make sure there's a market for whatever product you want to create.

"It's important to do that market research prior to spending any kind of money so you can make sure you have something," says Abby Mercado, a former venture capitalist and founder of Rescripted , a women's health media company.

When done right, market research can reveal your ideal customer's specific needs, as well as the solutions they've tried before, your competitors, the price your customers are willing to pay, and more.

How to use social media and real-life feedback for your market research

Social media can give you an idea of what your potential customers are talking about online. If you're planning to launch a dog food company, for example, searching Reddit or going through the comments on competitors' TikTok and Instagram accounts can yield valuable information about what your customer wants. This approach is often referred to as "social media listening."

But it's also important that you don't limit your research to just searching around online and social media. For example, when Mercado was doing market research for what would eventually become Rescripted, a media company focused on women's reproductive health, she reached out to a fertility clinic she was familiar with and got feedback from a doctor there. According to Mercado, the doctor loved her idea and introduced her to potential customers who gave her even more feedback.

Questions to ask for good feedback

Here are some thought starters around the types of questions that would be useful to ask your target customer: 

• Which brands (in your targeted market) have you purchased from in the last 3 months?
• How satisfied are you with the products/solutions that already exist for this market? 
• What was your reasoning for purchasing from a competitor? 
• Which features are most useful to you? 
• How do you prefer to shop for this product/service? 
• At what price would you be unwilling to purchase this product? 

You can also get more useful feedback if you're able to give people an example of your product. For instance, if you want to open up a bakery, maybe whip up a small batch of cookies and hand them out in your neighborhood in exchange for people answering some questions.

Friends and family can sometimes be a good place to start looking for feedback about your offerings, but make sure you're surveying your ideal customer. This is the person who will most likely compare your business to competitors before deciding to buy. So if you're opening a butcher shop but your mom's a vegan, consider getting feedback from someone else. 

A business plan is a document that includes your business's goals and the framework you'll follow to achieve them. It can be a helpful document regardless of your business's size and whether this is your first business or your tenth. 

One of the most useful functions of a business plan is that it keeps you and your team organized and on the same page. If you're launching your business with a partner or are hiring a senior leader, having a written document everyone agrees on can help smooth over arguments about strategy.

A business plan also provides a roadmap for how you need to market your business and earn revenue during different stages of its growth. By identifying certain milestones in your plan, you can get a general sense of whether your business is on track or if you need to make adjustments. 

Finally, when you're applying for a business loan, grant or other types of funding, people may want to see your business plan before they give you money. 

The Small Business Administration (SBA) suggests your business plan include the following:

• An executive summary that provides basic information about your company and team, including what your product is and your company's mission. 
• A company description with more specific details about the market you serve and the advantages you believe you have that will give you an edge over the competition. 
• Trends or themes you're seeing in your target market.
• The legal structure of your business and who will be on your team (also mention if you're flying solo).
• An in-depth description of your product or service (including any patent filings and copyrights) as well as your marketing plan. 
• A declaration that you're seeking funding (if applicable). It can also be a good idea to include your financial projections with your funding request if you're approaching investors for your business. 

The business model is the part of your business plan that breaks down how you'll make money.

There are many business models and plenty of examples of companies that have obtained success with each one. Picking the right one depends on the nature of your business (among other things), since what works for a tech start-up might not fly for a food truck.  

Service (Fee-for-service)

As the name may suggest, a service-based business model involves carrying out a task or service in exchange for a fee. The fee may be paid as a fixed sum or an hourly rate. Common small business examples using a fee-for-service model include consulting, coaching or freelance work. 

Subscription

A subscription business model involves charging a fixed fee on a recurring basis in exchange for a product or service. This is a common model among online service providers, but it can also be used to sell physical products, such as subscription boxes.

This business model involves introducing customers to a free, basic version of the service in the hopes that they'll upgrade to a paid premium version with more features. Because this business model makes it possible for some customers to simply stick with the free version, it isn't ideal for product-based businesses. One example of a freemium business model is an app with free basic features and premium features that are unlocked when you pay to upgrade your plan.  

This type of business model involves selling a physical item in exchange for money. Products can either be sold in-person (think: bakery, ice cream shop, stationery store, etc.) or online as an e-commerce brand. It can be costly to produce a product so the goal is to make the item for a low cost and sell it at a higher price. 

You're going to need some type of funding to get your business up and running. Those costs can range from the equivalent of a night out to the price of a midsize sedan (and more) depending on your business, but you have plenty of options to secure your seed money. 

These are the most common ways to finance your small business idea.

Bootstrapping 

Best for: Businesses with low startup costs; founders with enough personal savings

Bootstrapping is perhaps the simplest way to fund your business because it involves spending your own money to get started. You don't have to apply for funding or worry about paying back a lender. 

Bootstrapping works best when you have low start-up costs (or if you have a high amount of personal wealth). The biggest risk with bootstrapping is sinking too much money in the business and then coming up short in your personal life when you need cash for an emergency or to cover the essentials.

If you aren't in a place where you feel comfortable assuming the risk of bootstrapping, there are other options to consider. 

Crowdfunding 

Best for: Raising small amounts

Crowdfunding involves asking multiple people to provide small amounts of money to help you reach a larger funding goal for a business idea. So if you need $5,000, you might have 200 people giving you small amounts of money to help you reach that goal. 

With crowdfunding, you typically don't have to pay back the people who gave you money (though some crowdfunding platforms make you give the cash back if you don't reach your funding goal within a certain amount of time). 

When Dr. Jenny Woo was working to launch Mind Brain Emotion , a deck of skill-building cards, she used a combination of bootstrapping with a small amount of money and crowdfunding through Kickstarter. 

"For me personally, Kickstarter was the lowest risk," she explains. "The worst risk is you don't get funded. It's also less time-consuming than if you were to pitch [to investors] or try to get a loan."

Crowdfunding can be a good way to close small funding gaps that you can't afford to fill with your personal savings. However, keep in mind that many campaigns may only last 30 to 60 days on the platform so you have to be realistic about how much money you can raise in that time. 

Some crowdfunding platforms charge a platform fee. The fee is charged as a percentage of the total funds you raise and it can range from 5% to 12%. This obviously eats into the money you can walk away with.

Best for: Businesses that don't need urgent funding; businesses that can meet any usage rules

A grant is a lump sum of money awarded to a business or organization that doesn't need to be paid back. Business grants are commonly provided by government organizations, nonprofits and corporations. 

You'll need to fill out an application to be considered. Some grant application processes may have lengthy approval and disbursement timelines so even if you qualify it may take some time to receive the funds. This is why grants may not be for everyone. If you need money more urgently to fund product development, you may need to look at other options.

While it can take a while to be awarded grant money, it can be well worth it if you don't need to dip into your savings or take on debt for your business. 

Also keep in mind that some grants have strict rules on how you can use the funding. For instance, some grants may only be used to fund research and development while others can only be used for purchasing equipment. 

Small business loans 

Best for: Founders who need a large lump sum of money upfront and can afford to make small, incremental repayments

Unlike a grant, a small business loan is money that's provided by a lender that must be paid back within a certain amount of time. The terms of your small business loan can depend on your credit score, the type of business you're running and how much money you need. 

You'll also need to pay interest in addition to the principal amount. So before you decide to take on a small business loan, make sure you can afford to pay it back without defaulting on your balance. 

CNBC Select ranks OnDeck as one of the best small business loan lenders for its same-day funding service, and Kiva for its 0% interest crowdfunded microloans.

Types of loans

Better business bureau (bbb) rating, loan amounts.

$5,000 to $250,000

Up to 24 months

Minimum credit score needed

Minimum requirements.

In business at least 1 year, $100,000 annual revenue, business bank account

Terms apply.

• Potential for same-day cash disbursement (only available in certain states, for term loans up to $100,000)
• Top-tier A+ rating with the BBB
• Low minimum credit score
• Fixed monthly payments
• 100% Prepayment Benefit option, so you can pay your loan off early without any penalty or fee
• Doesn't lend to businesses in Nevada, North Dakota or South Dakota
• Early prepayment fee if you don't qualify for the 100% Prepayment Benefit

Peer-to-peer crowdfunded loan

$1,000 to $15,000

Up to 3 years

No minimum credit score required

You must be 18, live in the U.S., use this loan for business purposes, not currently in foreclosure, bankruptcy or have any liens, and have a small number of your friends and family willing to make a loan to you (Nevada and North Dakota residents are not ineligible)

• Ability to borrow with no interest
• Loans are geared toward borrowers who are unbanked and have trouble qualifying for financial products
• Ability to market your product to 1.6 million lenders on Kiva
• You need to prove your creditworthiness by inviting friends and family to lend to you
• It can take a while to receive your loan since investors need to raise money
• No BBB rating

Small business credit card 

Best for: Founders who want access to a line of credit for small expenses over time

A small business credit card also involves taking on debt to finance your business costs. Unlike a loan, a business credit card is a form of revolving credit that you can use repeatedly (so long as you make good on your payments). This can make it more flexible than a loan, where you need to apply for a lump sum upfront, requiring you to know exactly how much money you'll need from the very beginning. 

The Blue Business® Plus Credit Card from American Express is a strong option for business credit because it offers a 0% intro APR period of 12 months on purchases from the date of account opening (18.49% - 26.49% variable APR after that; APR will not exceed 29.99%). ( See rates and fees ).

The Blue Business® Plus Credit Card from American Express

Earn 2X Membership Rewards® points on everyday business purchases up to $50,000 per year, then 1X point per dollar

Welcome bonus

Earn 15,000 Membership Rewards® points after you spend $3,000 in eligible purchases on the Card within your first 3 months of Card Membership.

0% for 12 months on purchases from date of account opening

Regular APR

18.49% - 26.49% variable; APRs will not exceed 29.99%

Balance transfer fee

Foreign transaction fee, credit needed.

See rates and fees , terms apply.

• No annual fee
• Straightforward rewards program
• 2.7% foreign transaction fee

The Ink Business Unlimited® Credit Card is also a solid contender since it doesn't charge an annual fee and you'll earn 1.5% cash back on purchases for your business.

Ink Business Unlimited® Credit Card

Earn 1.5% cash back on every purchase made for your business

Earn $750 bonus cash back after you spend $6,000 on purchases in the first 3 months from account opening

0% for the first 12 months from account opening on purchases; N/A for balance transfers

18.49% - 24.49% variable

Either $5 or 5% of the amount of each transfer, whichever is greater

Good/Excellent

• Free employee cards
• Simple cash-back program
• Special financing offer for purchases
• 3% fee charged on purchases made outside the U.S.

Which funding method is right for you?

When deciding which funding route to take, you probably want to spend as little of your own money as possible. In this case, you might first consider crowdfunding and applying for grants since you don't need to pay back this money. In the best-case scenario, you'll raise all the money you need for start-up costs without spending a dime of your savings. 

But it's more likely that crowdfunding or grants will cover some of your expenses, but not everything. If you need to save some money to bridge that funding gap, consider a high-yield savings account . An FDIC-insured account is one of the safest places to put your cash, and your funds will earn interest while remaining easily accessible. The Marcus by Goldman Sachs High Yield Online Savings account, for example, doesn't charge any monthly fees, overdraft fees, or excessive transaction fees. LendingClub High-Yield Savings also has no monthly fees, and doesn't require a minimum balance to earn its high APY.

Marcus by Goldman Sachs High Yield Online Savings

Annual percentage yield (apy), minimum balance, monthly fee, maximum transactions.

At this time, there is no limit to the number of withdrawals or transfers you can make from your online savings account

Excessive transactions fee

Overdraft fee, offer checking account, offer atm card.

• No minimum balance or deposit
• No monthly fees
• No limit on withdrawals or transfers
• Easy-to-use mobile banking app
• Offers no-fee personal loans
• Higher APYs offered elsewhere
• No option to add a checking account
• No ATM access

LendingClub High-Yield Savings

No minimum balance requirement after $100.00 to open the account

Overdraft fees

Taking on debt to start your business should be a last resort and only used after careful consideration. You must be confident that you can pay back in full any money you borrow for your business. 

Your business's name communicates to the world who you are and what you can do — so it's important to pick a name that lets you put your best foot forward. 

But there are also some legal considerations to make when picking the right business name. For instance, you must avoid selecting a name that sounds too similar to your competitors' names. You can use the Trademark Search tool from the United States Patent and Trademark Office to see if your desired business name has already been trademarked by another business. 

Additionally, you may also need to double-check any laws around naming a business for your state. Some states may require you to add certain "identifiers" to the end of your business name if you're a registered legal entity. Identifiers could include words like "Inc," or "Corp." 

If you're confused about where to start, services like LegalZoom can help you get started in the right direction. LegalZoom lets you set up your business legally and will check that your desired business name is available for you to use.

From $35 to $279+

App available?

Standout features.

LegalZoom offers all sorts of legal document templates online so users can avoid having to hire an outside lawyer. Its downloadable wills, living wills and financial power of attorney documents make it easy to estate plan. LegalZoom also has its own network of attorneys that customers can utilize to ask questions, etc.

Your business needs a website to let potential customers know where to find you online and how to contact you. Your website's complexity will often depend on the type of business you're running. If you have a coaching or consulting business, a simple website where you can talk about who you are and what services you offer works perfectly.

Creating a simple website on your own is relatively straightforward, especially when you use a service like Squarespace or Wix that lets you use premade templates without having to learn to code.  

Squarespace

Plans start at $16/month when you pay annually

Free trial available?

14-day free trial

Squarespace offers several features for building yourself a website, including a wide variety of templates to choose from, support from a Squarespace web designer, marketing tools, a logo maker and more. Its offerings cater to several industries and website uses including blogs, portfolios, fitness, beauty, restaurants, artists, photographers and weddings to name a few.

Plans start at $17/month

No free trial but Wix offers a 14-day money back guarantee

Squarespace offers over 900 website templates, and a website building tool that leverages AI to design a site based on your desired customizations.

However, if you're selling goods and your website is your online storefront, you'll need more functions such as accepting (and processing) customer payments, collecting contact information, displaying your goods in an easy-to-navigate user interface and more. You can still use services to build a more complicated e-commerce website on your own, but it may be worth hiring an expert depending on your skill, time and patience.

Here are some signs that you may want to hire a website designer instead of creating the website yourself:

• You need advanced features to help you sell products online. 
• You need a long-term relationship with a designer to help your site evolve as your business grows.
• You're too busy to do it yourself and are comfortable spending the money to have someone else do it.

One key decision to make that will have far-reaching consequences with taxes and more is your business's legal structure. The three most common legal structures that pertain to small businesses are a sole proprietorship, a limited liability company (LLC) and an S Corporation (S-Corp for short). 

Each structure outlines its own set of distinctions and protections for operating your business. 

Sole proprietorship

A sole proprietorship is probably the simplest structure to understand and use. A sole proprietorship is owned by one individual (the sole proprietor). You don't need to file any paperwork to "incorporate" your business as a sole proprietorship. If you begin operating a business and don't file as any business structure, you'll be automatically considered a sole proprietorship, according to the Small Business Administration (SBA) . 

However, because a sole proprietorship doesn't create a separate entity for your business, you are liable for your business's debts.

"I rarely recommend a sole proprietorship because it's the default structure and you aren't taking advantage of the legal rights you can have with other business structures," says Shaliz Sadig Romano, the Co-Managing Partner at Romano Law , a law firm that represents entrepreneurs. "If something goes wrong, we want to make sure the assets of the company are what's on the line, not your house, car or other personal assets." 

Limited liability corporation (LLC)

Next down the line is an LLC. As the name suggests, an LLC limits the liability you may take on from your business activities. With this type of legal structure, your business becomes an entity that's separate from you and will have its own bank account and taxpayer ID. 

This creates a huge advantage for you as the business owner since you'll be able to protect your personal assets from liabilities, debt, lawsuits or bankruptcies incurred by your business. 

According to Romano, filing for an LLC also sets your business up for growth – investors may feel more comfortable getting involved with an LLC, for example, and you also can hire employees under this structure.  

"As the saying goes, an LLC is a lawyer's likely choice because it's great for small businesses and even some bigger ones that want to keep growing," Romano says. 

S Corporation

An S Corp is another legal structure that provides limited liability protection to the business owner, much like an LLC. Both LLC's and S Corps are considered "pass-through" entities because the business itself doesn't pay taxes but rather the tax liability "passes through" to the owner's personal taxes. Both structures allow owners to protect the owner's personal assets. 

One key difference between the two is that an LLC can have an unlimited number of owners (called members or shareholders) while an S Corp can have no more than 100 shareholders.

Which one is right for you?

Begin by thinking about where you see your business heading. This can provide some clues about which structure may be right for you. "What I tell clients before diving in is that it's important to have a vision of where you want to start and what you want to see in the next two to five years," Romano explains. "Are you looking to be a really small solopreneur like a consultant and don't intend on hiring or having office space? Or are you looking for something much bigger?"  

For instance, if you're planning to run an online e-commerce business on a platform like Etsy all by yourself on the weekends, you may feel secure enough to run it as a sole proprietorship. But if you want to open up a storefront and can see yourself seeking assistance from investors one day, an LLC or S Corp may be a better fit for you. 

Another consideration is the scope of your business practices. According to Romano, while an LLC is fine for doing business in the U.S., not all countries recognize an LLC as a legal entity or have different rules around it. So if you plan on doing business overseas, you'll want to read up carefully on that country's practices around legal structures so you can choose the one that's right for you. 

The other thing to consider are requirements for filing an S Corp . To file an S Corp, you must be a U.S. citizen or legal resident and your business must operate domestically. You also can't have more than 100 shareholders — a person or organization that owns stock in the company — and those shareholders must have voting rights. 

This is not the case for filing an LLC. You don't need to be a U.S. citizen or legal resident to file an LLC. 

Understanding the requirements and do's and don'ts of each of the legal structures can give you a sense of which one best suits your needs. LegalZoom also offers tools to help you figure out which type of legal structure is best for your business.

These companies help you legally form your business

LegalZoom is a well-known service in this space. According to its website, LegalZoom helps users through three steps for getting their business started: Choosing a name and business structure, compliance information and paperwork filing for the business structure. Once you're off the ground, you can also use other LegalZoom features — like getting the right business licenses and getting operating agreements — to manage your business. Pricing can depend on the type of business you're forming, the formation state and any other business management features you might need.

For a more bare-bones service, Tailor Brands is a standout option. At the most basic tier, you can file an LLC application in your state and get it processed within 14 days. For this, you'll only pay your state's filing fee. Other tiers are more costly but offer services beyond just LLC application filing.

The highest pricing tier for Tailor Brands — the Elite package — comes with LLC formation, expedited LLC filing (processed within two days), legal compliance, a domain name and website plus a $50 Amazon gift card all for $249 per year plus your state's fee. You'll also get access to a host of additional business tools with this tier, like digital business cards, eight free logos and more.

Tailor Brands

From $0 to $249/year + state fee

Tailor Brands offers a basic LLC filing service for new business owners that costs $0 (you'll just pay your state's filing fee). It also offers a more comprehensive suite of business management services for a yearly subscription fee, including a website, domain, compliance services, business cards, logos and more.

Another service, Bizee , offers a ton of bang for your buck even at the most basic pricing tier ($0 + your state's filing fee). At this pricing level, you can take advantage of

• unlimited business name searches
• paperwork filing
• access to a Registered Agent (to assist with state compliance for a year)
• compliance alerts
• banking offers
• business tax consulting
• unlimited phone and email support.

There are also several add-ons for an additional charge that you can pick and choose from.

From $0 to $299/year + state fee

Bizee offers a slew of features even at the most basic pricing tier. You'll be able to submit your business filing, receive compliance alerts and take advantage of business tax consultations, business banking offers and unlimited phone and email support. There are also several add ons you can pay extra for at any tier.

A business license is an official permit distributed by a state or local government allowing an organization to conduct business. Not all businesses may require a license but there are certain industries where you must have a license to operate.

For instance, if you're opening a business as an esthetician and offering hair and nail services to clients, you'll likely need an esthetics license to perform those services. If you're opening a bakery, you'll also need a license to prepare and sell food. And if you're starting a construction business, you'll want to get licensed as a contractor. 

As you might imagine, there are many consequences for operating a business without a license — especially if your services result in harm.

Always be sure to check with your state or jurisdiction's business license requirements before you begin operating. 

An employer identification number (EIN) allows the IRS to identify your business and track its tax activities. 

While an EIN may not be necessary for every type of business, certain entities are required to have one, including corporations, partnerships and organizations with employees. 

Business owners can visit the IRS website for additional information on who needs an EIN.

It's free to get an EIN. You'll just need to submit IRS Form SS-4 . If you choose to apply and submit your information online, your EIN will be issued immediately, according to the IRS website . If you apply by mail, it'll take approximately four weeks to process your application. 

There's also the option to apply by fax, which will allow you to receive an EIN within four business days. 

Business insurance can protect your business and its physical property, but it can also provide coverage in the event of a lawsuit, harm, theft and more. 

For instance, if a natural disaster wrecks your bakery's storefront or the vehicles you use to make deliveries get broken into, you can file an insurance claim to cover your losses.

Insurance can also help pay for some expenses if your business is facing a lawsuit. Or, if an employee becomes sick or injured while doing their job, an insurance policy that includes worker's compensation will allow your business to provide the medical care they need. 

The type of insurance and the amount of coverage you need will depend on the business you're running and how much risk is involved with that business. 

CNBC Select ranked The Hartford Business Insurance as one of the best providers for small business insurance since this company services many industries at relatively affordable prices. Nationwide also excels at offering a wide variety of plans to business owners.

The Hartford Business Insurance

The best way to estimate your costs is to request a quote

Policy highlights

The Hartford has been offering insurance policies for over 200 years and insures over 1 million small businesses. It offers coverage for a variety of industries and is highly rated for customer satisfaction.

App available

• Quotes available online
• Highly rated for customer satisfaction
• App doesn't support business policy management

Nationwide Business Insurance

Nationwide offers insurance policies for small and large businesses alike in a variety of industries. A number of insurance types also help business owners to tailor their coverage.

Keeping your business finances separate from your personal finances is ideal since it allows you to stay organized and keep better track of your transactions come tax time. Plus, some lenders and grant funders require that you have a business bank account so that you can receive your funds. 

It's fairly simple to open a business bank account, and the process is very similar to opening a personal bank account. 

CNBC Select ranked the Bluevine Business Checking Account as one of the best accounts for small businesses since it doesn't charge a monthly maintenance fee, has no minimum deposit required to open the account and no minimum balance requirements. On top of that, account holders earn interest on their balances and get access to a convenient mobile app.

Bluevine Business Checking

Special offer, monthly maintenance fee.

Standard $0; Bluevine Plus $30/month (with options to waive) ; Premier $95/month (with options to waive)

Minimum deposit to open

Standard: 2.0% APY on balances up to and including $250,000 if you meet a monthly activity goal* Bluevine Plus: 3.0% APY for Plus customers Premier: 4.25% APY without minimum qualifications

Free ATM network

No fees at over 38,000 ATM locations nationwide

ATM fee reimbursement

Small business perks.

Two free checkbooks

Mobile check deposit

Terms apply. Bluevine accounts are FDIC insured up to $3 million per depositor through Coastal Community Bank, Member FDIC

• No monthly fees, monthly or daily balance minimums, ACH payment fees, incoming wire fees or overdraft fees
• Ability to instantly lock and unlock your Bluevine Business Debit Mastercard® for added security
• Connect to business tools like PayPal, Stripe and Expensify
• Unlimited transactions
• Online only (not great if you prefer in-person banking)
• No ATM refunds for out-of-network transactions

*The requirements to earn interest are either:

• Debit Card Spend: Spend $500 per month with Bluevine Business Debit Mastercard® issued by Coastal Community Bank pursuant to a license from Mastercard inc, which can be used everywhere Mastercard® is accepted.
• Incoming Payments: Receive $2,500 per month in customer payments into Bluevine Business Checking account via ACH, wire transfer, mobile check deposit, or directly from merchant payment processing provider

As for savings accounts, one of the strongest options on the market is the Axos Bank Business Premium Savings account. It doesn't charge a monthly maintenance fee, doesn't have a minimum deposit required to open the account and there are no overdraft fees. It offers a very attractive APY for account balances and you can deposit checks into the account through the mobile app.

Axos Bank Business Premium Savings

Minimum deposit.

Up to 6 free withdrawals or transfers per statement cycle

Yes, if the account holder has an Axos business checking account

• Above-average APY
• Deposit checks remotely using your mobile device
• No physical branches for in-person banking

Set up your accounting system

As a business owner, you'll need to prepare for tax events and manage your cash flow to help you reach your business goals year-round. Working with a professional can help you understand the numbers underpinning your business and clarify what decisions you need to make for long-term success.

"Staying organized is key," says Sheneya Wilson, Founder and CEO of Fola Financial. "Work with a professional who's not just interested in giving you services at the end of the year but rather someone who can work with you throughout the year so you can be prepared."

Of course, good professionals can cost a lot of money. If you want to take a more DIY approach to your business's accounting, consider paying a small monthly fee for software like Quickbooks or Xero . These types of programs can often help you track business expenses, pay bills, and accept payments. They can also integrate with payroll services to make paying your employees simple.

Quickbooks® Payroll

Starts at $22.50/month + $6/month per employee (with discount; regular price starts at $75/month + $6/month per employee)

Benefits Administration

401(k) plans, health benefits, workers' compensation administration

Starts at $3.75 per month for three months (with discount; regular pricing starts at $15 per month)

Yes, through a partnership with Gusto

Yes, in partnership with Gusto; When you sign up for Xero you get 30 days of Gusto for free and after that, you must pay Gusto's standard charges

Once you've checked off all the other items on your to-do list, the last thing left is to actually launch your business and begin operating. 

Before you launch, it can be helpful to set up social media profiles for yourself so you can spread the word before your business is even running. You may be able to get your early clients and customers through friends and family. 

This is also where you can refer back to your business plan for steps on how you'll market the business and increase sales. 

Keep in mind that running a business means you're constantly learning and adapting. There will always be ups and downs but being able to pivot quickly and learn from what's working (and what's not working) can help you recover quickly and build a sustainable business.

Money matters — so make the most of it. Get expert tips, strategies, news and everything else you need to maximize your money, right to your inbox.  Sign up here .

Meet our experts 

At CNBC Select, we work with experts who have specialized knowledge and authority based on relevant training and/or experience. For this story, we interviewed: 

• Sheneya Wilson, the Founder and CEO of Fola Financial
• Shaliz Sadig Romano, the Co-Managing Partner at Romano Law 
• Dr. Jenny Woo, the Founder and CEO of Mind Brain Emotion 
• Abby Mercado, the Co-Founder and CEO of Rescripted and a former Venture Capital Investor at the Altira Group

Why trust CNBC Select? 

At CNBC Select, our mission is to provide our readers with high-quality service journalism and comprehensive consumer advice so they can make informed decisions with their money. Every article is based on rigorous reporting by our team of expert writers and editors with extensive knowledge of small business products. To research the best insurance companies, we compiled over 100 data points on more than a dozen insurance companies. While CNBC Select earns a commission from affiliate partners on many offers and links, we create all our content without input from our commercial team or any outside third parties, and we pride ourselves on our journalistic standards and ethics. See  our methodology  for more information on how we choose the best commercial auto insurance companies. 

Catch up on CNBC Select's in-depth coverage of  credit cards ,  banking  and  money , and follow us on  TikTok ,  Facebook ,  Instagram  and  Twitter  to stay up to date.

For rates and fees of the Blue Business Plus Credit Card from from American Express, click here

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How To Create A Successful Marketing Plan

Published: Aug 13, 2024, 7:15am

Table of Contents

What is a marketing plan, marketing plan vs. marketing strategy, why businesses need a marketing plan, essential marketing channels, how to create a marketing plan, bottom line, frequently asked questions (faqs).

The difference between a flourishing business and a floundering business often comes down to an effective marketing campaign. This is especially true for small businesses. Every successful marketing campaign starts with a well-thought-out marketing plan. In this article, we will guide you through the steps on how to create a top-notch marketing plan to help put your business on the road to success.

A marketing plan is essentially a roadmap that guides businesses through the complex terrain of promoting their products or services. Think of it as a blueprint that details specific marketing campaigns, timelines, target audiences and channels such as social media , email or traditional media. Your plan should also establish clear metrics for success, the methodology used to evaluate performance and allocated budgets.

It is important to note that a marketing plan is not a static document. It is supposed to be an ever-evolving plan that adapts to market trends, customer feedback and the successful or unsuccessful marketing efforts. If done properly, a marketing plan will help you synchronize your marketing objectives with your overall business goals and ensure every marketing activity aligns with your broader vision of growth.

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Some assume that “marketing plan” and “marketing strategy” are the same thing, but be aware they hold distinct meanings and serve different purposes. A marketing strategy is more big-picture thinking. It identifies your target market, your value proposition, how you position yourself against competitors and how you will sustain your value over time. It involves deep insights into your customers’ needs, market trends and competitive analysis. It is essentially the “why” behind all your marketing actions.

The marketing plan, on the other hand, details the “what” and the “when” of those efforts. Once you have your marketing strategy outlined, you can begin to create a marketing plan. The plan should outline the specific campaigns, activities and tactics you’ll use to carry out the strategy. This includes details on the marketing channels you’ll use, the timeline for implementation, the budget and the key performance indicators you’ll track to measure success. It’s a blueprint that translates the strategy into actionable tasks and schedules.

A carefully crafted marketing plan can be a game-changer for small businesses dreaming of steady growth and a competitive edge over larger companies. Marketing plans with smart strategies and targeted campaigns can level the playing field by helping small businesses carve out their niche. It provides a clear roadmap that aligns marketing efforts with business objectives to ensure every marketing action contributes to the broader company goals.

This focused approach saves small businesses money by efficiently focusing resources instead of using a scattergun approach that can drain limited budgets. By identifying and understanding target markets, businesses can tailor their messaging to meet specific needs, which increases the likelihood of conversion. A solid marketing plan offers a framework for measuring success by setting benchmarks. With careful tracking, small businesses can quickly see what’s not working and adjust strategies in real time for better outcomes.

Today’s businesses have a wide array of marketing channels available to them. From highly analytical PPC advertising to engaging in-person event marketing, there’s no shortage of methods to promote your company.

Social Media

During the past two decades, social media has proved to be a highly effective way for small businesses to market themselves at little to no costs. Platforms including TikTok, Facebook, Instagram, X and LinkedIn offer businesses a dynamic platform to engage directly with their audience. They allow for the sharing of content, running targeted ads and fostering community through comments and shares. Effective social media marketing can enhance brand awareness, drive traffic and strengthen customer loyalty.

Email Marketing

Email marketing is another highly effective way to reach an audience directly. Newsletters, promotional offers and personalized content can nurture leads, promote loyalty and drive conversions. Email marketing offers measurable results and high ROI, making it a staple in a digital marketing strategy toolbox.

• Content Marketing

Content marketing involves creating hyper-relevant and compelling content that will act as a magnet to attract a laser-focused group of people. You can create blogs, videos, infographics and podcasts to cultivate an engaged community of followers with whom your brand’s message genuinely resonates.

Search Engine Optimization (SEO)

SEO is the practice of optimizing website content to rank higher in search engine results pages. Effective SEO strategies including on-page optimization, quality link building and keyword research help drive traffic to your website.

Pay-Per-Click (PPC) Advertising

PPC advertising is a method of online marketing where you pay a fee each time someone clicks on your ad. Popular platforms such as Google Ads and Bing Ads guarantee your ads show up first in search engine results for specific keywords, allowing you to bypass the “organic” results. While the pay-per-click fees can add up, this form of advertising provides immediate traffic and measurable results.

Influencer Marketing

Influencer marketing leverages the reach of influencers in specific niches to help you promote your business to a larger audience. When you partner with a credible influencer, you can tap into their loyal followings, gain trust quickly and drive engagement that will hopefully lead to greater sales. Affiliate marketing can complement influencer marketing by allowing influencers to earn commissions on the sales they drive. This performance-based option is cost effective, as you will only pay for actual results.

Event Marketing

Event marketing involves marketing your brand, company or service through in-person or virtual events. It can be anything from interactive webinars and educational workshops to large-scale conferences and industry trade shows. Event marketing gives you the opportunity to directly engage with your audience and hopefully provide a memorable experience for your customers.

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Creating a marketing plan is a step-by-step process. Make sure you take your time with each step before moving on to the next one.

1. Create an Executive Summary

An executive summary is a snapshot of your simplified marketing goals, significant milestones and an outline of future plans. It should encapsulate relevant facts about your brand, setting the stage for the detailed strategy that follows. This section provides stakeholders with a clear understanding of where the company stands and where it intends to go, concisely summarizing the essence of the marketing efforts.

2. Identify Your Target Market

Who are you trying to reach? By identifying your target market you can tailor your marketing strategies effectively to help them reach the people most likely to be interested in your products or services. Outline the characteristics of your ideal customer including age, location, goals, pains and trigger points.

3. Research Your Competitors

Competitor research is a critical step in forming a marketing plan. Analyze the strengths and weaknesses in other businesses in your industry. This insight can help you identify opportunities for differentiation and areas where you can fill in the opportunity your competitors may have overlooked.

4. Determine Your Marketing Goals

Without clear marketing goals, you are just shooting barrels in the dark. Are you trying to increase brand awareness, boast sales or grow your digital footprint? And if so, by how much and in what timeframe? Use the SMART criteria for goal setting, which advises that goals should be specific, measurable, achievable, relevant and time-bound.

5. Establish and Track Benchmarks

Once you determine what your marketing goals are, it is important to track their effectiveness.

To do this, set baseline measurements for key performance indicators related to your goals, such as website traffic, conversion rates or social media engagement. Monitor these benchmarks on a regular basis and adjust strategies as needed to enhance marketing performance.

6. Identify Your Marketing Channels

Are you going to throw all your eggs in the social media basket? Or are you going to diversify your marketing strategy with both digital and in-person events? This step requires a deep dive into the various channels available—be it social media, email marketing, SEO or traditional advertising. When choosing your marketing channels, be sure to ask yourself where your target audience is most engaged.

7. Create a Budget

Finally, create a budget that covers all aspects of your marketing efforts from paid advertising and content creation to software subscriptions and event sponsorships. This will help you stay financially responsible as more marketing opportunities arise.

One of the keys to a successful business is setting yourself apart from the competition. A strategic marketing plan that details your marketing efforts can not only help you stand out but also provide a step-by-step guide toward reaching your business objectives.

What are the main elements of a marketing plan?

The main elements of a marketing plan typically include an executive summary, marketing objectives, target audience definition, marketing strategies, budget and metrics for performance evaluation. It outlines the company’s strategy for attracting and retaining customers by detailing specific actions to achieve campaign goals, timeline with key milestones, channels to be used and team members responsibilities.

What is a realistic marketing budget?

A realistic marketing budget is typically determined as a percentage of a company’s revenue. It is recommended that B2B companies spend 2% to 5% of their revenue on marketing. Because B2C companies typically have a broader range of marketing channels, it is recommended they spend between 5% and 10% of their revenue on marketing.

What should every marketing plan start with?

Every marketing plan should start with a clear mission statement for the marketing department that aligns with the overall mission of the business. This statement should be specific enough to guide marketing efforts but also allow room to adjust the plan as needed. For example, if your company’s mission is “to revolutionize home cooking,” the marketing mission might be “to inspire home cooks and provide them with innovative cooking solutions.”

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Jennifer Simonson draws on two decades as a journalist covering everything from local economic developement to small business marketing. Beyond writing, she tested entrepreneurial waters by launching a mobile massage service, a content marketing firm and an e-commerce venture. These experiences enriched her understanding of small business management and marketing strategies. Today, she channels this first-hand knowledge into her articles for Forbes Advisor.

• Disaster recovery planning and management

Example disaster recovery plan for small businesses

Small businesses make significant investments in it infrastructure. they must protect those investments from unplanned and potentially destructive events with a dr plan..

• Paul Kirvan

Technology disaster recovery plans are necessary for businesses of every size. A small business disaster recovery plan protects and recovers critical IT infrastructure assets after a disruptive event.

DR plans provide step-by-step procedures for recovering disrupted systems and networks, helping them return to normal operations. The goal of these processes is to minimize any negative impacts to company operations. DR plans are essential for ensuring that a business can continue to deliver its products and services in the aftermath of a crisis.

The scale and details of a small-to-medium business ( SMB ) DR plan are typically less complex than those for a large enterprise but no less necessary. The key is to have the resources and procedures for recovering critical systems, networks and data the organization needs to function.

Included in this article is an example disaster recovery plan for small business. This template is a solid first step that can facilitate the initiation and completion of an IT DR plan. The structure of this article and the template is consistent with established national and international standards for IT disaster recovery .

Why create a DR plan specifically for small business?

Regardless of the type and size of the business, a DR plan provides a structured approach for responding to unplanned incidents that threaten an IT infrastructure. These can include threats to software, networks, processes and people.

Protecting an organization's investment in its technology infrastructure and its ability to conduct business are the key reasons for implementing an IT DR plan. Considering that businesses of any size depend on technology, DR plans should be on every CIO's short list. Support from senior management is the primary starting point for a small business DR plan, especially with funding and a project budget .

Get started with goals and analyses

Once management approval has been received to develop a DR plan, IT and DR teams should begin by completing a risk assessment to identify potential threats to the IT infrastructure. A risk assessment can also be used to identify potential vulnerabilities and single points of failure that could cause a disruption or outage.

The goal of a risk assessment is to determine which infrastructure elements are most at risk to the organization's business. For a small business with less than 100 employees, this could be any hardware in the data center, key applications the business uses, and networking resources. If the organization uses external cloud resources, the assessment should consider risks that might affect their ability to recover from an incident.

When an incident -- internal or external -- negatively affects the IT infrastructure, the business could be compromised, resulting in loss of business and reputational damage. Identifying risks and threats to the infrastructure is a key activity. For smaller organizations with fewer resources, attention to detail is critical.

It might be advisable to conduct a business impact analysis (BIA), which identifies the most important activities the organization performs. BIAs also correlate the key functions with the technologies needed to support them. This information, coupled with data from the risk assessment, results in a DR plan design that focuses on protecting the most essential systems and functions.

What do you need for a DR plan?

It is essential to have the right players during the planning process as well as a team ready to respond to system disruptions. Coordination with business unit leaders, particularly those who are responsible for the mission-critical functions, helps zero in on the technology requirements needed to sustain business operations. Senior leaders define recovery time objectives and recovery prioritization.

The DR planning process identifies critical IT systems and networks; links them to mission-critical business functions; prioritizes recovery times; and delineates the steps needed to restart, reconfigure, and recover operations.

A comprehensive IT DR plan also includes relevant supplier contacts and sources of expertise for recovering disrupted systems.

In today's business environment, both large and small businesses use cloud-based services to supplement existing IT resources. Data storage is a key use for cloud services, and many cloud vendors offer DR services of their own. The flexibility and relatively low cost of cloud DR make it a good option for small businesses.

In addition to securely protecting data, databases and applications, hardware devices must also be protected in a DR plan. Having one or two spare servers ready to use if an existing server fails is one way to minimize the consequences of a device failure. Backup power, such as uninterruptible power systems , is also essential.

Considering how much small business technology can be deployed today from hosted sources, one could make the argument that in-house DR is unnecessary for SMBs. Such a decision should be carefully made and in consultation with third-party resources to make sure they can support the technology needs of a business.

Limitations and benefits of a DR plan

Among the less tangible benefits of a DR plan is peace of mind. Aside from that, it is good to know how to manage disruptions to IT systems and return them to normal. In situations where the technology is on site, a DR plan -- even if it is only a few pages of who to call and what systems to fix first -- is far better than having no plan at all.

By contrast, SMBs using hosted systems for most of their infrastructure will still need to know who to call, what to say, and how to work on an interim basis while the third party fixes operations.

One of the key activities to perform with a DR plan is a periodic test . This will determine if the right systems are being addressed and the recovery steps have been validated. Periodic testing ensures that backup systems and data are accessible, and the organization has contact information for all necessary parties, within and outside the organization.

Regrettably, testing is perhaps the one activity most SMBs fail to perform, and it increases the risk of damage from a disruptive event.

Another challenge with DR plans is keeping them up to date. Changes in technology, installation of new patches, changes to storage devices, updates to key applications and other events should be added to DR plans but often are not.

Additional resources to develop an IT DR plan

In addition to the plan template attached to this article, the National Institute for Standards and Technology Special Publication 800-34, Contingency Planning for Information Technology Systems , is a helpful resource for building a DR plan.

This standard covers several areas of DR organizations can include in a plan. Helpful additions from this standard might include the following:

• Add a vulnerability assessment component to the risk assessment to identify and address any potential weak points.
• Identify preventive controls that reduce the effects of system disruptions and can increase system availability and reduce life cycle costs.
• Conduct plan testing, training and exercising to improve plan effectiveness and overall company preparedness.
• Consider the plan as a living document to be reviewed and updated regularly to remain current with system changes and business requirements.

SMB considerations

While this article addresses disaster recovery from a general perspective, the SMB template is designed to be flexible yet comprehensive enough to address the key business and technology issues an organization might face in a disaster. An SMB might decide that the focus is recovering critical system and network resources. As such, other sections of the template can be omitted.

Staffing can be a challenge in an SMB. In some organizations, there might be only one or two employees who can lead a recovery effort. Organizations with a one- or two-person IT department might be challenged to respond in an incident.

It might be necessary to consolidate DR plan data and procedures into a one- or two-page document. As long as emergency contacts are up to date for crisis communications , procedures are current, and backup resources are in place, SMBs can likely make it through all but the most devastating events.

How to use the template

The included template is designed to be flexible for most SMBs, and users can delete sections that don't apply to their business. Key sections to review include emergency contacts, recovery and restoration procedures, and any other activities needed to return the IT infrastructure to normal.

Following is a summary of the plan template and its sections:

• Information Technology Statement of Intent . This sets the stage and direction for the plan.
• Policy Statement. It is important to include an approved statement of the organization's policy regarding the provision of disaster recovery services.
• Objectives. These describe the main goals of the plan.
• Key Personnel Contact Information. Key contact data should be included early in the plan. It is the information most likely to be used right away and must be easy to locate.
• Plan Overview. This describes basic aspects of the plan.
• Emergency Response . This describes what needs to be done immediately following the onset of an incident.
• Disaster Recovery Team . This lists members and contact information of the DR team.
• Emergency Alert, Escalation and DR Plan Activation. These list steps to take through the early phase of the incident, leading to activation of the DR plan.
• Media. This includes tips for dealing with the media during and after a crisis.
• Insurance. This summarizes the insurance coverage associated with the IT environment and any other relevant policies.
• Financial and Legal Issues. This lists actions to take for dealing with financial and legal issues.
• DR Plan Exercising. This underscores the importance of DR plan exercising.
• Appendix A – Technology Disaster Recovery Plan Templates. This includes sample templates for a variety of technology recoveries. For some organizations, these templates might be sufficient by themselves as DR plans.
• Appendix B – Suggested Forms. These are ready-to-use forms that will facilitate the plan completion.

Paul Kirvan is an independent consultant, IT auditor, technical writer, editor and educator. He has more than 25 years of experience in business continuity, disaster recovery, security, enterprise risk management, telecom and IT auditing.

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How Harris’ vision for the economy is a twist on Biden’s

Asma Khalid

Harris is signaling her campaign's priorities. The economy could be key for voters

Vice President Harris speaks to supporters during a campaign rally at West Allis Central High School on July 23 in West Allis, Wis. Jim Vondruska/Getty Images hide caption

For more on the 2024 race, head to the NPR Network's elections updates page.

In January 2023, Vice President Harris gave a little-known speech about the economy in Chicago. “We are building an economy, as President Biden often puts it, from the bottom up and the middle out,” she said. “And I’ll add, from the outside in.”

That last phrase was an aside, but it was also a telling glimpse into how the vice president thinks about the economy — and her focus on wealth creation, racial equity and access to capital.

Among White House officials and economic advisers NPR spoke with for this story, there was a consensus that Harris’ economic vision is largely aligned with the Biden economic agenda, focused on strengthening the middle class and trying to lower costs. But the vice president is likely to highlight different priorities to achieve that goal. And the clearest sign of that is what she’s prioritized in the past.

What Harris is saying now that she’s the nominee

On the campaign trail, Harris talks about the economy in bold, yet broad terms.

“We believe in a future where every person has the opportunity to build a business, to own a home, to build intergenerational wealth — a future with affordable health care, affordable child care, paid leave,” Harris told a crowd in Atlanta last week, when for the first time in her nascent campaign, she put out details around her economic platform. “All of this is to say: Building up the middle class will be a defining goal of my presidency.”

She pledged on “Day 1” to take on “price gouging.”

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In her stump speeches, she ticks through plans to lower costs that echo the administration’s existing efforts: ban hidden fees and cap unfair rent hikes and prescription drug costs.

Next Thursday, Biden and Harris are planning a joint appearance to discuss their efforts to lower costs for Americans.

Like Biden, Harris also contrasts her vision with GOP presidential nominee Donald Trump, insisting his plans would raise prices for middle-class families. Trump has multiple proposals intended to appeal to middle-class Americans, like eliminating taxes on tips and Social Security benefits. He’s also repeatedly said he would raise a variety of tariffs , which economists say would raise prices for American consumers.

Where Harris is distinguishing herself from Biden

While Harris’ economic vision is largely a continuation of the Biden agenda, there is a degree of differentiation.

In 2019, when she was in the Senate, Harris co-sponsored legislation to increase the child tax credit. And upon becoming vice president, she was particularly passionate on the issue.

“I saw with my own eyes the way that she fought for and championed the expanded child tax credit,” said Michael Pyle, Harris’ former chief economic adviser at the White House, referring to the COVID-era American Rescue Plan.

Former White House officials and advisers say Harris has specifically been a vocal supporter of policies that help working families with children.

In February 2021, amid the pandemic, she took to the pages of the Washington Post to warn that the “mass exodus of women from the workforce” was a “national emergency” and called for “affordable and accessible childcare.”

Poll: Harris jumps to a small national lead over Trump

“The vice president wanted the care agenda to be a part of their economic agenda,” said Ai-jen Poo, an advocate and organizer for caregivers. “Historically, the care agenda shows up as a child care pillar inside of a women's agenda.”

But looking at care as part of a broader economic agenda, Poo said, was novel.

The Biden administration laid out an ambitious investment to lower the cost of caregiving. But that part of Biden’s agenda didn’t have the votes in Congress.

“After it was clear it wasn't going to make it through the Senate bill, I did have a conversation with [Harris] where she said to me that she was not going to stop fighting for those investments in the care agenda and that we shouldn't stop either,” Poo said. “I really think that she is going to double down on the pieces that are still the unfinished business.”

Another key priority for Harris as vice president has been small-business creation.

“Her very first meeting when she became vice president with ordinary Americans was with small-business owners,” Pyle said. “That’s something she made clear to me, she made clear to the entire staff — ‘This matters to me.’ ”

When Harris would travel around the country, even if visiting a city for an unrelated matter, she often made a point of visiting small, women- or minority-owned businesses.

A former Harris adviser told NPR that it was important to the vice president to bring people to the table who traditionally have not had a seat — and she did that through her work with small businesses and community-development financial institutions.

What challenges are expected ahead

But policy priorities are theoretical at a moment when the most persistent concern voters have is their daily experience with the economy.

The unemployment rate is at its highest level in nearly three years. And even though inflation has cooled from its record high of 9.1% in the summer of 2022, many Americans still say prices are too high.

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“People are pretty negative about the state of the economy,” said Glen Bolger, a Republican pollster with Public Opinion Strategies.

But he said voters don’t seem to blame Harris directly for their woes the way they blame Biden.

Trump has held a significant advantage among voters on the economy throughout this presidential campaign, but the latest NPR/PBS News/Marist poll found his edge shrinking. In June, Trump led Biden on who was more trusted to handle the economy by 9 points (54% to 45%). Now he leads Harris by just 3 points (51% to 48%).

Still, Harris is the sitting vice president. And negative impressions of the economy are traditionally more detrimental to the party in power.

“Since people have negative impressions of the economy, it's more of a drag on her than a positive,” Bolger said. “Keep in mind, she's relatively new as the candidate for president.”

NPR's Megan Lim and Jordan-Marie Smith contributed to this story.

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Business | Mr. Rogers Windows outgrows locations and…

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Business | mr. rogers windows outgrows locations and breaks ground on new chesapeake facility.

Rogers continued that hands-on approach when he moved in 1982 to Hampton Roads, following a brother who had left the Navy and decided to stay in the region. Starting with small remodeling jobs and handyman work, Rogers shifted focus to window replacements when an energy crisis made energy-efficient home upgrades popular.

“We got more and more replacement window requests and dropped everything else because of the demand,” Rogers said.

In 1986, he founded the company known today as Mr. Rogers Windows and Doors. It is an independently owned affiliate retail operation and member of the Renewal by Andersen LLC retail network.

Initially, Rogers and his brother installed windows a couple times a month. Today, Mr. Rogers Windows and Doors employs over 100 people, with crews who work on 15 homes daily, from Gloucester to Manteo, North Carolina.

A primary driver of Mr. Rogers Windows’ growth is the company’s “system of predictable, repeatable, trainable processes and procedures,” said Rogers, the CEO. “If we could plug the right people into that system, we could produce the same results over and over again.”

That system encompasses everything from how to answer the phone, schedule a meeting with a prospective customer, do an in-home presentation and install a window — including laying out a red carpet because “we want to give our homeowners the red carpet treatment,” Rogers said.

The company has outgrown its showroom and warehouse in the Greenbrier area of Chesapeake. In July, it broke ground on a site near the city’s Grassfield High School for a 52,000-square-foot facility where all the employees will be together. It is expected to open in early 2025.

Despite challenges faced during the late ’80s and early ’90s, including a recession, Rogers was determined to ensure the company’s survival and growth.

“Failure wasn’t an option. I wasn’t going to let my family down,” he recalled.

During tough times early on, Rogers took on additional jobs. He delivered pizza from 10 p.m. to midnight, slept a few hours and then supervised newspaper delivery routes from 4 a.m. to 7 a.m. before going to work at his company.

The company’s culture also has played a significant role in its growth, with Rogers emphasizing the importance of the team. The company’s profit-sharing plan gave back $1.5 million to employees last year.

“I’m blessed to be supported by some of the best people throughout the country in the window business,” Rogers said. “We have a culture within our organization that is world-class. I love those guys. I couldn’t do it without them.”

Rogers is proud of his company’s commitment to customer satisfaction. For example, it will fix broken windows and replace screens, even decades later — stemming from a promise made to one of the company’s first customers to make sure he was happy with the work.

Community involvement is a cornerstone of Mr. Rogers Windows. The company’s foundation supports local initiatives, such as Union Mission Ministries and Habit for Humanity, and global efforts, like World Vision.

“To whom much is given, much is required. I do believe I have been blessed with a lot,” Rogers said.

Rogers said he loves that his company’s name makes people think of the long-running children’s television program “Mr. Rogers’ Neighborhood” and its caring, trustworthy host, Fred Rogers.

“It gives people a little smile,” he said, “and it helps people remember us.”

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