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How to Create a Problem-Solving Google Slides Presentation

At its core, running a business is a problem-solving practice. To conquer challenges, you'll need team buy-in. It helps to create presentations that highlight problem solution slides.

In this tutorial, you'll learn how to use 7-step problem-solving techniques in presentations. It's critical to present the problem in a way that makes sense to the audience.

You'll see presenting problem examples to drive great discussions. Then, you'll learn how to create slides that share a solution to the problem at hand. Let's jump in!

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Problem-Solving Presentations and Basic Slides to Include

Learn more about google slides, more top google slides templates.

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You Just Learned Problem Solution Slide Skills

Problems are a fact of life and business, but they can also be repositioned as opportunities for improvement. When a problem is framed properly, you can present options and move past it with growth.

In this tutorial, we'll tackle how to create problem solution slides. Not only will it show you how to frame a problem, but it will also help you get support from your team.

To save time and create great designs, we'll use a design from Envato Elements. The 7S Problem Solving Google Slide Template has a litany of pre-built slides we can use. With these out-of-the-box visuals, we can simply update the template with our specifics.

This template includes many great designs that connect to the  7-Step Problem-Solving framework. The 7-Step Problem-Solving approach is a hybrid of many common management frameworks for problem-solving. 

Here are the key steps:

• Define the problem: It's important to start by framing the problem. Use a slide to explain the problem and its possible causes.
• Analyze the problem: After an initial hypothesis, it's important to turn to data. Use data analysis to dig deeper into the "why" for the problem and solution.
• Define the goals: Before you solve a problem, you should set goals. You can then test your potential solutions to ensure they move you toward those goals.
• Generate potential solutions: Brainstorming is crucial. You need a range of options to choose from, so generate ideas with an open mind.
• Select the solution: After sifting through potential options, narrow the scope to a single path forward. 
• Implement the solution: Once a solution is selected, you need an action plan to put it into practice. Use a slide to share the implementation plan.
• Evaluate the results: You might not  choose the perfect solution to a problem. It's important to monitor results with an open mind. That gives you the freedom to adjust your solution to the problem.

Now, let's review seven slides that connect to the 7-step problem-solving framework.  You could use slides like these to spark a group discussion. Plus, they can help you align on the path forward. Or use them to explore problems and solutions in your own business. Let's dive in!

1. The Problem Statement Slide

Let's build out an example slide that focuses on defining the problem. This is an under-appreciated part of the problem-solving process.

If the group doesn't agree on the problem presented, how can you develop a solution? Slide 2 is ideal for teeing up the problem and building up the "why" factors that contribute.

In my experience, sharing a problem statement slide sparks discussion. Use this as a working session to define the problem being presented. It's best to start out with an open, candid conversation.

Start the session with only two things complete: the slide title and the Problem  statement. Then, use a working session with your team to fill out all of the  Why?  points on the slide. It's crucial to use this process to build buy-in from your team.

2. The Problem Analysis Slide

Here's a tip I've found for framing the problem presented: you need to bring data to the table. Tie your approach back to the problem, and the solution will become clear. 

Slide 14 is what's known as a  Pareto chart,  and it's ideal for showing parts that make up the entirety of the problem. In many cases, the Pareto chart highlights two to three key drivers that explain almost the entire story.

In a Pareto chart, you'll list the key statistical factors that contribute to your problem. Populate the leftmost bars with the largest drivers. You can use the overlaid line chart to build toward 100%. This visual highlights the most prevalent root causes, which can help you formulate solutions to the problem options.

If you don't have data, you might want to rethink how you're framing the problem. After all, if you lack data about the problem, how can you arrive at a solution? Consider taking a step back to collect data that builds buy-in for change.

3. The Objective-Setting Slide

If you don't set a goal, how will you know if you've solved your problem? It's important to create a slide that sets the objective for solving the problem presented.

I'll start with Slide 3 in the presentation, which most closely resembles a timeline. But there's no reason that you have to use it for chronological data. I'm going to customize it to show the key pillars of my objectives.

Remember that at this stage in the process, we haven't decided on an exact path forward. I like to use an objective-setting slide to paint a high-level vision.

As an example, I customized the slide with key objectives. In my case, I opted to remove the icons and simplify the "timeline" to just four key pillars. This brings more focus to the slide.

Remember that every slide in our presentation is totally customizable. It's designed to give you a starting point. Then, you can use these presenting problem examples to describe  your  scenario.

Don't forget: if the icons on this slide don't match your business purpose, you can source other icon sets on Envato Elements . Your subscription unlocks Google Slides problem-solving templates and icons.

4. The Solution Exploration Slide

By now, some trends should emerge in your exploration of the problem. You've probably started to zone in on several key options you could use to solve the problem.

At this stage, I suggest gathering the potential range of solutions and building out a slide that shares them. You could use any slide for this approach, but I like to display them all for discussion. You can use slide 6 in our template for this.

Remember that great slides can serve as the catalyst for a discussion. By sharing your ideas, you're sure to ignite more ideas for collaboration.

5. The Solution Selection Slide

It's time to share the solution implemented. For this, I'll use slide 11.

In situations like this, I employ a tactic that I call "something for everyone." You want to create buy-in from every group and let them know they were considered in decision-making.

Slide 11 is great for this concept. Think of each of these blocks as an opportunity to explain your decision. Use one block per group or team affected, and then share your idea.

6. The Solution Implementation Slide

Once you've settled on a solution to the problem presented, you're ready to formulate a plan. That means taking the individual action steps and sequencing them. For this, I love slide 12, which uses a  Gantt chart.

The Gantt chart methodology is common and powerful for planning a project. Most projects consist of many actions that run in parallel. By using a Gantt chart, you can show each of those steps and who owns them.

For a complete guide to creating a Gantt chart in Google Slides, check out our tutorial below:

7. The Results Review Slide

Change management is an ongoing process. It means revisiting your results over time to ensure that the solution addresses the problem. 

I recommend using a slide like slide 13 to keep your team posted with the results of your solution. You can use each of these points on the slide to monitor metrics to measure project success.

That's it! You've created a deck that includes all of the essential problem solution slides. With this approach, you can spark great group discussion and formulate a plan. Jump in and try it yourself to share the problem and the solution.

Google Slides is easy to get started with, but there's plenty of power under the hood. Building great presentations takes practice. We've got you covered with more helpful resources that teach you Google Slides features.

You can master Google Slides skills with the help of our tutorials. The tips here will help you fill out your problem-solving templates with less work than ever before. Check out top Google Slides tutorials below:

In this tutorial, we featured a template as we learned how to create problem statement slides. Then, we tackled presenting problem examples with that same template. We frequently feature top Google Slides templates that make  any  project easy, and you can see more top choices below.

Many of these templates can help you frame the problem and the solution. Remember: templates are flexible to  your  content. That means that many of these will function perfectly as problem-solving templates.

The Best Source of Google Slides Templates (With Unlimited Downloads)

Looking for the fastest way to develop your presentation? It's best to start with a premium template from Envato Elements.

Envato Elements is the best source to find problem statement slide templates. It comes with an offer that can't be beaten: unlimited downloads.

With Elements, one subscription unlocks everything you need. You'll benefit from unlimited access to presentation templates, stock photos, illustrations, and more. Presenting problem examples is much easier with great visuals to share.

It's easier than ever to find what you need with the new AI-powered search tool ! Elements includes millions of assets. With AI-powered search, the tool finds the perfect creative assets for you. Just enter your description, and you'll have everything you need.

Don't delay creating your best presentation ever. Join Envato Elements and you're on your way!

Problems are a fact of life and a constant in business. Presenting problem examples is a crucial skill. You learned tips so that the problem presented is clear. Then, you learned how to share and monitor a solution to the problem using Google Slides templates .

Now, it's your turn. I'm going to challenge you to use a problem-solving template for a challenge of your own. Use our tips and problem-solving templates to explore the challenge from a new angle. You're on your way to finding creative solutions!

• Collections
• Strategy / Business Plan
• Problem solving

Problem Solving Presentation Templates

Present the problem-solving processes effectively with our premade problem solving powerpoint templates and google slides themes. crafted to guide you from problem identification to resolution, these free templates breathe life into complex strategies. they feature creative, fully editable infographics, like puzzles and light bulb designs..

• Analytical Thinking: Breaking down a problem into smaller parts to understand its nature.
• Creative Thinking: Thinking outside the box to find unique and effective solutions.
• Decision Making: Choosing the best course of action among different alternatives.
• Team Collaboration: Working together to generate diverse perspectives and solutions.
• Communicate the problem statement clearly to stakeholders.
• Exhibit potential solutions and their implications.
• Rally teams around a unified strategy.
• Track progress and outcomes.

In such scenarios, the design and layout of your presentation matter as much as its content. And this is where Slide Egg steps in!

• Diverse Designs: From representing problem identification, business solutions, problem-solving techniques, and strategies to process steps, our slides have it all.
• Creative Infographics: Our slides are adorned with multicolor infographics like puzzle pieces, human brains, ladders, bulbs, stars, magnifiers, locks, and keys to captivate your audience.
• User-Friendly: Our problem solution slides  offers 100% editable features, allowing you to tailor the content to fit your narrative seamlessly.
• Cost-Efficient: For those on a budget, we provide free problem and solution slides so you can experience the quality of our offerings.

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How To Build A Problem Solving PowerPoint

We're here to help you, what is problem solving presentation templates.

Problem Solving Presentation Templates is a set of pre-designed PowerPoint slides that you can use to present and explain problem-solving strategies. The templates provide visuals and text that you can use to describe the problem-solving process, from identifying the problem to finding a solution.

Where can we use these Problem Solving Slides?

You can use these Problem Solving Slides for corporate meetings, educational classes, team-building events, or workshops. You can also use them to help facilitate brainstorming sessions and critical thinking activities.

How can I make Problem Solving PPT Slides in a presentation?

Start by creating a slide that outlines the problem. This should include the problem statement and a brief description of the context. Including brainstorming, researching, listing potential solutions, analyzing the data, and finally arriving at a solution. Suppose you want to create slides by yourself. Visit Tips and tricks for detailed instructions.

Who can use Problem Solving Presentation Templates?

Anyone can use Problem Solving PPT Templates to present a problem-solving strategy or process visually engagingly. These templates can be used by professionals, educators, students, business owners, and anyone looking to share a problem-solving approach with an audience.

Why do we need Problem Solving Presentation Slides?

Presenting a problem-solving Presentation slide helps illustrate complex concepts and issues. It can also engage an audience, provide visual context and simplify data. Problem-solving slides can convey ideas and solutions effectively and explore different solutions and alternatives.

Where can I find free Problem Solving Presentation Templates?

Many websites offer free Problem Solving Presentation Templates. Slide egg is one of the best PowerPoint providers. Our websites have uniquely designed templates that allow you to share the problem and help to track progress towards a solution.

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20+ Best Problem Solving Models and Techniques PowerPoint Templates for 2024

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Decision making is a crucial part of any business or organization, and the ability to make effective decisions can mean the difference between success and failure. Of course, making the right decision isn’t always easy, which is why it’s essential to have a strong problem-solving process in place. This blog post discusses the definition of problem solving and some of the recommended problem solving models and techniques PowerPoint templates .

What is Problem Solving?

Problem solving is the process of identifying and resolving issues or challenges. It can be done individually or as part of a team. Problem solving usually requires a systematic approach and often includes steps such as:  identifying the problem, generating potential solutions, evaluating the options, selecting the solution, and implementing the plan.  Of course, not every problem will require all of these steps. But in general, taking a systematic and structured approach to problem solving will increase the chances of finding a successful resolution. With practice, problem solving can become second nature – something that we do automatically and effortlessly. When faced with an issue or challenge, our first instinct will be to quickly find a solution that works.

The Problem Solving Process

The first step in the problem solving process is to identify the source of the problem. Once the source has been identified, it is important to gather information about the problem. This may include  conducting research, observing the situation, or speaking to those who are affected by the problem . Once enough information has been gathered, it is time to start brainstorming solutions. Possible solutions should be evaluated based on their feasibility and potential impact. After a solution has been chosen, it is important to implement it in a way that is efficient and effective. Finally, it is necessary to monitor the situation to ensure that the chosen solution is having the desired effect. If not, then the problem solving process will need to begin anew in order to find a different solution.

Best Problem Solving Models and Techniques PowerPoint Templates from SlideSalad

If you are looking for some helpful PPT templates to Create Problem solving Model PowerPoint presentations, then look no further! Here are some of the best problem solving models and techniques PowerPoint templates that you can use to make your next presentation. This clean template come with easy-to-follow instructions and plenty of sample slides to get you started. With these multipurpose PowerPoint templates , you’ll be able to create a professional, engaging presentation that will help your audience understand the problem solving process and how to apply it in real-world situations. So check out these great problem solving models and techniques PowerPoint templates today and get started on your next presentation!

1. PDCA Cycle Diagrams PowerPoint Template – Best PDCA Cycle Diagram Illustrations in PowerPoint

The PDCA cycle is also known as the  Deming Wheel , named after  Dr. William Edwards Deming who introduced the concept in the 1950s.  The PDCA cycle is a quality control method that can be used to continually improve processes and systems. The four steps of the cycle are: Plan, Do, Check (study), and Act.  The Plan step involves identifying the problem and developing a plan to address it. The Do step involves implementing the plan. The Check (study) step involves monitoring the results of the implementation and determining whether they are effective. The Act step involves taking action to make permanent changes based on the findings of the study. By following this cycle, organizations can improve their processes and systems on an ongoing basis.

2. 5 whys PowerPoint Template PPT Slides – Effective Way to Uncover the Root of Problems in Problem Solving

Five Why’s is a simple and effective root cause analysis tool that can be used to identify the underlying cause of an issue. The Five Why’s Framework is based on the premise that for every problem, there are five whys that need to be asked in order to get to the root cause. Asking why five times gets to the heart of the matter and helps to ensure that all possible causes are considered. The Five Why’s tool can be used for both individual and team problem-solving exercises. It is a helpful tool for preventing issues from recurring because it gets everyone thinking about all the potential causes of a problem, not just the most obvious ones. Buy and download this best problem solving PowerPoint template and get started illustrating the 5 Whys in your presentation.

3. CATWOE Analysis PowerPoint Template Diagrams – The Ultimate Guide for Understanding Your Customers

David Smyth first introduced the CATWOE Analysis in 1975 as a tool for business and systems analysis.

The acronym CATWOE stands for:

• Transformation Process
• Environmental Constraints

This framework can be used to identify and understand the key elements of a system under consideration. By taking into account the needs of customers, the people who will be affected by the system, the process that will be used to implement it, and the worldview that it represents, CATWOE Analysis provides a comprehensive way to understand complex systems. In addition, by considering environmental constraints and identifying who will be responsible for operating and maintaining the system, CATWOE Analysis can help to ensure that a proposed system is viable and sustainable.

4. Fishbone Ishikawa Diagrams PowerPoint Template Designs – Give a Compelling Presentation on How Fishbone Ishikawa Can Help You Solve Problems

Fishbone Ishikawa diagrams also called cause and effect diagrams or Fishikawa , are a graphical tool used to identify possible causes of a problem. The name “fishbone” comes from the fact that the diagram resembles the skeleton of a fish . The main purpose of the fishbone diagram is to help identify all of the possible causes of a problem so that it can be more effectively addressed. The diagram is often used in quality management and Six Sigma initiatives as a way to brainstorm about potential causes and identify root causes. It can also be used in other business settings as a tool for identifying problems and their causes. While the fishbone diagram is most commonly used in manufacturing and service industries, it can be applied to any type of problem-solving situation. You can also use this recommended template for decision making presentations. To test our template quality, download some of our free PowerPoint templates .

5. Kepner-Tregoe Method PowerPoint Template – Creative PPT Template to Discover the Practical way to Make the Best Decisions Under Pressure

The Kepner-Tregoe method is a problem-solving and decision-making technique developed in the 1960s by Charles H. Kepner and Benjamin B. Tregoe.

The KT methodology is based on four fundamental elements:

• Situation Analysis
• Problem Analysis
• Decision Analysis
• Potential Problem (Opportunity) Analysis

These elements are designed to help individuals and organizations systematically identify, assess, and resolve problems in a rational and efficient manner. In each step, specific tools and techniques are used to help identify the cause of a problem or opportunity, generate possible solutions, select the best solution, and implement it effectively. The KT approach has been used successfully in a variety of industries, including manufacturing, healthcare, government, and service. While the method is not without its critics, it continues to be one of the most popular problem-solving tools available today.

6. Six Sigma and DMAIC Model PowerPoint Templates Diagrams – Rapidly Improve Your Business Performance with Six Sigma and DMAIC Model

Six Sigma is a quality refinement strategy that aims to reduce defects by minimizing variation in manufacturing and business processes. The DMAIC model, which stands for  Define, Measure, Analyze, Improve, and Control , is a framework for Six Sigma projects. The Define phase involves identifying the problem to be addressed and setting objectives. In the Measure phase, data is gathered to quantify the problem. In the Analyze phase, the data is analyzed to identify the root causes of variation. The Improve phase involves implementing solutions to address the root causes. Finally, in the Control phase, process control plans are put in place to ensure that the improvements are sustainable. By following the DMAIC model, Six Sigma projects can achieve substantial improvements in quality and productivity.

Features of SlideSalad’s Top Problem Solving PowerPoint Templates:

• Fully editable unique slides
• Unlimited premade color themes
• 100% Resizable vector icons, objects, and image layouts
• Completely editable Vector infographics
• Royalty-free stock photos
• Editable data charts, graphs, shapes, smart art, and tables
• Vector country map for representing locations
• Attractive image backgrounds
• Drag and drop ready elements
• One-time purchase
• Free lifetime updates
• Free lifetime support

7. Design Thinking PowerPoint Templates – Innovative PPT Template to Discover How Design Thinking Helps Companies Become Creative

Design Thinking is a method for approaching problems with empathy, creativity, and a focus on real-world solutions. The process begins with empathizing with those who will be using the product or solution. This step helps to ensure that the final product meets the needs of the end users. Once the problem has been clearly defined, the next step is to ideate or generate ideas for potential solutions. These ideas are then prototyped or put into a form that can be tested in the real world. Finally, the prototypes are tested with users to get feedback and refine the design. The Design Thinking process is an iterative one, meaning that each step is automatically followed by another round of refinement. This cycle continues until the problem is solved in a way that is both effective and efficient.

8. Simplex Problem-Solving Process PowerPoint Template – Professional Presentation Examples of Simplifying Complex Problems with the Simplex Method

The Simplex Problem-Solving Process, developed by Min Basadur , is a systematic and comprehensive approach to problem solving that can be applied to both individual and organizational problems . The process begins with problem finding, followed by fact-finding and problem definition. Once the problem has been adequately defined, the focus shifts to idea/solution finding; this involves generating and evaluating potential solutions to the problem. Once a satisfactory solution has been found, it is then necessary to sell the idea/gain acceptance from those who will be affected by it. Finally, taking action to implement the solution and monitoring its effectiveness completes the process. Throughout the process, it is important to maintain open communication and keep all stakeholders involved and informed of progress. The Simplex Problem-Solving Process is an effective tool for addressing both simple and complex problems in an organized and efficient manner. Purchase this elegant presentation theme to professionally present the Simplex problem solving process.

9. SCAMPER Technique PowerPoint Template Designs – Powerful Creative Tool to Create New Ideas Using This Proven Technique

The SCAMPER technique is a powerful tool for generating new ideas. It was developed by Bob Eberle in 1971 as a way to help people develop their imagination.

The technique involves seven different steps:

• Put to another use

Each step provides a different way of looking at a problem or challenge and can help to spark new ideas. For example, the “substitute” step asks you to consider what you could use instead of the existing element. This can lead to new ways of solving problems or creating entirely new products or services. The “combine” step asks you to consider two or more elements and how they could be combined. This can lead to new combinations of products or services or new ways of using existing products or services. The other steps provide similarly powerful ways of generating new ideas, and all together, they can help you to overcome creative blocks and come up with fresh solutions.

10. Innovation Management Models and Practices PowerPoint Templates – Minimalist PPT Theme That Illustrates Innovation Management Models to Help You Be More Productive

Innovation management is a combination of strategic and operational activities that are necessary for an organization to introduce and deliver new products, services, or processes. The goal of innovation management is to create value through the development and commercialization of new ideas. There are many different models and practices that can be used to achieve this goal, but they all share some common elements. First, innovation management must identify and assess opportunities for a new product or service development. Second, it must create a plan for how to develop and commercialize these new ideas. Finally, it must monitor progress and make adjustments as necessary to ensure that the goals are met. By following these steps, organizations can increase their chances of successful innovation. All our multipurpose presentation templates include fully customizable slides, beautiful slide designs , awesome vector icons, objects and image layouts, resizable shapes , color schemes, colorful infographics , 4:3 and 16:9 widescreen resolutions, and more.

11. Productive Thinking Model PowerPoint Template – The Best Problem Solving PPT Template to Discover the Best Way to Think for Maximum Output

Tim Hurson developed the Productive Thinking Model in his book, Think Better (2010) , and it is based on the premise that, in order to be successful, we need to understand what is going on, what success looks like, and what the question is. Once we have a clear understanding of these three things, we can then generate answers, forge the solution, and align resources. The model is designed to help individuals and organizations think more effectively so that they can achieve their desired outcomes. The Productive Thinking Model has been used by a variety of organizations, including Fortune 500 companies, government agencies, and non-profit organizations. When applied correctly, it can help individuals and organizations to achieve success. Once you are done with the presentation, you can save it on OneDrive or Google Drive for remote access.

12. 8D Problem Solving Report PowerPoint Template – Create a Stunning Presentation for Learning the 8D Problem Solving Report Process to Save Your Business

8D (Eight Disciplines) is a problem-solving methodology used in engineering primarily for corrective action and preventive action. It includes specific steps for identifying, analyzing, and correcting root causes of defects/issues. The method was developed by Ford Motor Company in the 1980s but has since been adopted by other companies across various industries.

The 8D methodology follows a logical sequence of 8 steps:

• Define the problem.
• Form a cross-functional team.
• Describe the current situation.
• Identify and implement short-term containment actions.
• Identify root causes and verify their effects.
• Develop and implement permanent corrective actions.
• Prevent the recurrence of the problem by implementing systemic improvements.
• Congratulate the team on a job well done.

Following these steps helps to ensure that problems are properly identified and addressed at the root cause level, preventing them from recurring in the future. Additionally, involving a cross-functional team in the problem-solving process ensures that all relevant stakeholders have a chance to provide input and improve the chances of success. Ultimately, 8D is an effective tool for improving quality and preventing them from happening again in the future.

13. PPDAC Cycle PowerPoint Template Diagrams – Make a Complete PowerPoint Presentation on the Top Problem Solving Methodology for Solving the Real-World Problems With PPDAC Cycle

The PPDAC cycle is a five-step process for solving problems and making decisions introduced by R.J. McKay and R.W. Oldford . It is commonly used in business and government, as well as in personal decision-making.

The steps in the cycle are:

• Conclusions
• The first step in the cycle is to identify the problem. This involves understanding what the problem is and why it is important to solve.
• The second step is to develop a plan for how to solve the problem. This plan should take into account the resources available and the potential risks and benefits of different courses of action.
• The third step is to gather data. This data can come from research, surveys, interviews, or observation. Once the data has been gathered, it must be analyzed to identify trends and patterns.
• The fourth step is to reach conclusions based on the data analysis. These conclusions should be supported by evidence and should be clear and concise.
• The fifth and final step is to take action based on the conclusions. This action may involve implementing a plan or making a decision.

The PPDAC cycle is a useful tool for solving problems and making decisions. It helps to ensure that all relevant information is considered and that decisions are based on evidence.

14. Straw Man Proposal PowerPoint Template Diagrams – Modern PPT Presentation for Showing McKinsey Method for Problem Solving

The Straw Man Proposal is a brainstorming-like method for problem solving developed by McKinsey. It involves rapidly generating a large number of potential solutions to a problem, then evaluating and selecting the best one. The goal is to come up with an innovative solution that is feasible and superior to existing solutions. The technique is named after the “straw man” used in legal arguments, which is a weak or easily refuted opponent that is used to make the argument look stronger . In the same way, the Straw Man Proposal allows ideas to be quickly evaluated and rejected if they are not viable, leaving only the strongest ones remaining. This makes it an effective tool for finding creative solutions to complex problems. While it is often used by businesses, the Straw Man Proposal can be adapted for use in any situation where problem solving is needed.

15. ACHIEVE Coaching Model PowerPoint Template – Clean Slide Designs to Show Best Results to Your Clients by Following a Measurable and Sustainable Methodology

The ACHIEVE coaching model is a framework that can be used by coaches to help their clients assess their current situation, identify their goals, and generate and implement a plan of action. The model was developed by the Coaching Centre (Dombkowski and Eldridge) in 2003 , a UK-based organization that provides training and resources for coaches. The acronym ACHIEVE stands for Assess, Creative brainstorming, Hone goals, Initiate option generation, Evaluate options, Valid Action Programme Design, and Encourage momentum . The seven steps of the model can be applied to any coaching situation, and each step can be further customized to meet the specific needs of the client. The ACHIEVE coaching model is a flexible and comprehensive approach that can be used to help individuals achieve their personal and professional goals.

16. STEPPA Coaching Model PowerPoint Template – Premium Presentation Examples to Present a Topic About the STEPPA Coaching Model

The STEPPA Coaching Model was developed by Dr. Angus McLeod as a way to help people identify and achieve their goals. The acronym STEPPA stands for Subject, Target Identification, Emotion, Perception, Plan, Pace, and Action . Each of these components is essential for successful goal-setting and achievement. The first step, Subject, involves identifying what area of your life you want to improve. The second step, Target Identification, helps you to zero in on specific goals that you would like to achieve. The third step, Emotion, involves exploring the feelings that are associated with your goals. The fourth step, Perception, is about how you see yourself achieving your goals. The fifth step, Plan, helps you to develop a specific plan of action for achieving your goals. And finally, the sixth and seventh steps, Pace and Action, involve taking concrete steps towards achieving your goals. By following the STEPPA Coaching Model, you can set and achieve any goal that you desire.

17. ESH Framework PowerPoint Template – Deliver a Presentation About How ESH Framework Aids Organizations in Reducing Costs and Meeting Deadlines

The ESH Framework is a systems approach to organizational management and change that was developed by Dutch organizational theorists Mathieu Weggeman and Geert Hofstede . The framework is based on the premise that organizations are composed of five interrelated subsystems: strategy, structure, personnel, culture, and management styles . Each of these subsystems exerts a unique influence on organizational behavior and performance. To be effective, organizations must maintain a balance between these subsystems ( evenwicht ), as well as a sense of cohesion ( samenhang ) and diversity ( heterogeneity ). The ESH Framework provides a comprehensive and systematic way of understanding how organizations function and how they can be managed effectively. It is a useful tool for both practitioners and researchers alike.

18. David Rock’s Focus Model PowerPoint Template – Most Popular Presentation PPT Template on Problem Solving: David Rock’s ‘Choose Your Focus’ Model

In his book “ Quiet Leadership ,” David Rock discusses the importance of focusing on what is most important.

He divided this focus into six different areas:

Vision refers to having a clear idea of what you want to achieve, and planning refers to taking the time to develop a detailed plan of how you will achieve it. Detail refers to ensuring that all the small details are taken care of, and problem refers to solving any problems that arise along the way. Drama refers to managing any difficult situations that may arise, and finally, quiet leadership refers to maintaining your composure and keeping your head during times of stress. By focusing on these six areas, you can increase your chances of success and achieving your goals. Buy and download a business PPT presentation template for an instant presentation.

19. 5E Learning Model PowerPoint Template Designs – A Forward-Thinking Way to Learn and Implement the 5E Model in Your Organization

The 5E learning model is a constructivist approach to teaching that emphasizes the learner’s experience and prior knowledge as the foundation for new learning. The model was developed by the Biological Sciences Curriculum Study in 1987  and has since been adopted by many school districts across the United States.

The 5E model is comprised of five stages:

The first stage, Engage, is designed to capture students’ attention and interest in the topic. The second stage, Explore, allows students to investigate the topic and form their own hypotheses. In the third stage, Explain, students share their hypotheses with the class and receive feedback from the teacher. The fourth stage, Elaborate, gives students an opportunity to practice what they have learned. Finally, in the fifth stage, Evaluate, students reflect on their learning and assess their understanding of the material. The 5E learning model is an effective way to engage students in active learning and promote a deep understanding of content.

20. The Stepladder Technique PowerPoint Template Diagrams – Well-Designed PowerPoint Slide Layouts to How to Use the Step Ladder Technique for an Effective Decision Making

The Stepladder Technique is a structured brainstorming method that can be used by groups of people to generate ideas and solve problems. The technique was first developed by Steven Rogelberg, Janet Barnes-Farrell, and Charles Lowe in 1992 . The process involves each member of the group working individually to generate ideas on a topic or problem. Once all members have generated their ideas, they then share their ideas with the person next to them and build on those ideas to create a “ladder” of solutions. This process is then repeated until all members of the group have had a chance to contribute. Once the ladder is complete, the group can then discuss the options and make a decision. The Stepladder Technique is an effective way to generate a large number of ideas and find creative solutions to problems. Try this corporate presentation template for your next successful problem solving PPT presentation. Also, consider purchasing some of our professional Google Slides and Keynote templates if needed.

21. Perceptual Positions PowerPoint Template – Well-Organized PPT Template for Showcasing a Compelling Presentation About the Reframing Exercise Perceptual Positions

Perceptual positions are a neuro-linguistic programming and psychology term that refers to the three different ways we can view a situation. The first position is the ‘I, self’ position, where we view the situation from our own perspective. The second position is the ‘the other’ position, where we view the situation from the perspective of another person. The third position is the ‘the observer’ position, where we view the situation from an objective, detached perspective. By understanding and utilizing all three positions, we can gain a complete understanding of a situation and make more effective decisions.

Conclusion: Buying the Best Problem Solving Models and Techniques PowerPoint Templates

No matter which problem solving model you choose, Modern Premium PowerPoint templates can be a valuable tool for communicating your findings to others. SlideSalad’s problem solving models and techniques PPT templates come in a variety of styles and can be customized to fit your needs . Choose a template that includes all of the elements you need to present your data clearly and effectively. With just a few clicks, you’ll be able to create an engaging and professional presentation that will help your team solve problems more efficiently.

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Google Slides Problem Solving Presentation Template

Number of slides: 10

Whatever can go wrong, will go wrong’. Murphy definitely hit the nail on the head with this law, but we need to go further than only identifying the issues. Whenever a problem arises, we must act immediately to solve it before it causes any pain or inconveniences. This slide deck gives you all the necessary tools to not only identify your pain points but also devise solutions and fix your problems for good.

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Free Problem Solving Presentation Template in Google Slides

Tension slide.

Problems usually occur when two or more aspects in a situation are not compatible. Different interests, budgeting options or lack of preparation all lead to tension which ends up creating problems. This slide can easily help you outline the conflicting situations and express them clearly into a ‘head-to-head’ graphic.

Unbalanced Scale Slide

Multiple elements can negatively impact a situation in different, even complementary ways. This kind of scenario usually exacerbates a problem as more than one issues need to be tackled in order to return to a normal situation. This slide can help you explain how two seemingly unrelated situations can negatively impact an element from different angles.

Balancing Slide

In some cases, problems are inevitable and the best way to meditate is to compensate with positive factors. For example, to balance out the negative repercussions of a faulty product, you might need to invest more in customer service, refund, and reward policies and offers for future products. While they will not solve the problem, these options will work towards balancing out the negatives.

Problems are opportunities

Whenever something negative arises, take this as an opportunity to improve your product or service

Great ideas stem from problems

Solving problems is the best way of creating products or services which undoubtedly add value

It’s better to acknowledge problems

Recognizing problems and tackling them head-on is the best way to get issues resolved

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Top 10 Business Problem Solving Templates with Samples and Examples

Utsav Sinha

It is documented in many studies, and known intuitively, that 43% of start-ups fail because these offer solutions that people don’t want to pay for. Even established companies have a high failure rate with new products: Consumers reject over 95% of these. Companies, unwittingly, often develop products that no one wants as these do not address real problems or pain points in people’s lives.

A problem-solving approach is essential for any organization to run and overcome challenges. This approach allows businesses to determine what’s causing their problems; once this is done, clear goals are set. This also helps organizations discover perfect solutions to specific issues.

It’s also wise to look at what competitors are doing to understand industry trends and find ways to improve. Remember that problem-solving isn’t a straight line, but more like a circle that needs continuous, real-time evaluation and adjustment to reward organizations with success. 

Wish to unlock your business potential with a business management plan? Check out this blog on get world-class plans on business management.

SlideTeam’s business problem solving PowerPoint Templates is an indispensable, helpful tool for businesses and organizations. These help identify and address business problems more efficiently and effectively. 

Let’s explore this blog to learn more about these business problem solving templates. What’s even better, each of these templates is 100% editable and customizable. You get both structure and flexibility with the templates, due to the content-ready nature. The flexibility feature means you can tailor the presentation template according to audience profile. 

Here are the templates:

Template 1: Strawman proposal for business problem solving PPT templates

When managers want to improve their businesses, they look at important information and discuss how to improve. This template is a tool to help managers come up with solutions. It covers the company’s products, goals, finances, and costs. It also looks at things that could go wrong, like problems with quality or operations. 

In addition, use this template to draw up plans, priorities, and brand-building strategies. Finally, the slide looks at employee skills and communication that can be tackled as a problem to be solved. This proposal has many good ideas to help businesses improve marketing and attract more customers.

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Template 2: Problem solving approach business organizational analysis assessment systems PPT template 

This problem solving PPT Template is a great way to connect with your audience and improve your brand awareness. The high-quality content and graphics help convey your thoughts in a clear and concise way. 

Use this presentation template to portray information and educate your audience. This complete deck in 10 slides provides you the framework on how to move from problem recognition, its analysis, writing a problem statement, its analysis and solution. Get this PPT Layout now!

Template 3: Business problem solving PPT template 

Our dynamic business problem solving PPT Template is a powerful tool for organizations to resolve their pressing challenges. It's designed to help you showcase your work in the best possible light. Use this presentation template to understand a four-stage process that guides you from identifying the problem to exploring solutions, analyzing competitors, and uncovering key success factors. This dynamic template gives you an edge over traditional methods. It presents information in an engaging format that fosters understanding and collaboration among team members.

Template 4: Nine-step illustration of business problem solving process PPT template

Do you ever feel like your business faces a never-ending stream of problems? If so, you're not alone. That's where problem solving process PPT Template comes in.

The slide walks you through the nine crucial stages of the problem-solving process, from defining the problem to implementing the solution. Along the way, you'll learn how to:

• Identify the root cause of the problem
• Generate creative solutions
• Make informed decisions
• Track your progress and measure your results

The presentation template is ideal for businesses to tackle any problem with zest, gusto and a can-do spirit.

Template 5: Key solution for creative business problem solving PPT template

If you want to improve your organization's problem-solving skills, this business problem solving PPT Template is the right tool. 

This package includes everything you need to understand your thinking style, define core problems, and discover innovative solutions. With our templates, you can easily ask the right questions and methodically dissect issues from every angle. Download your copy of this presentation template today, and start solving problems like a pro!

Template 6: Six-staged business problem solving cyclic process PPT template

This template guides you through a six-step process, from identifying and analyzing problems to developing solutions, implementing these, evaluating results, and standardizing your processes. Each step is crafted to help you streamline your business operations and make better decisions. The clean design and intuitive layout make it easy to present your ideas in an impactful way. 

Whether you're a top-level executive or an entrepreneur, this presentation template can help you boost productivity and efficiency within your organization.

Template 7: Business problem solving the question of who, what, when PPT template 

This comprehensive template is designed to help you identify the root cause of problems, hold accountable those responsible, and recognize the genuine problem-solvers and performers. The template follows a three-stage process of customer analysis, where you understand your customers' needs and pain points. Then, in the competitor evaluation phase, you assess your competitors' strengths and weaknesses before evaluating the performance of your supplier. The wonderful, hands-on tool also includes on corporate strategy development, marketing initiatives, product analysis, and annual planning. Get this PPT Template today and take charge of your organization’s future.

Template 8: Six-stage of business problem solving PPT template 

This template is perfect for businesses that want to solve complex challenges. It guides you through a six-step process, from identifying the problem to developing solutions, evaluating results, and standardizing your processes. Whether you are a small business owner or a large enterprise, this template can help elevate your problem-solving strategies and drive success in the competitive e-commerce landscape.

Template 9: Semi-circular diagram showing business problem solving process PPT template

Our new semi-circular diagram showing business problem solving process PPT Template is the perfect tool for businesses of all sizes. This slide simplifies the problem-solving process into seven  essential stages so that you can identify and solve problems. The steps are: 

• Identify the problem. What's the issue you're trying to solve?
• Review literature. What does existing research say about this problem?
• Clarify the problem. What are the specific aspects of the problem that you need to address?
• Define concepts. What key concepts do you need to understand?
• Develop a plan .  What steps do you need to take to solve the problem?
• Collect data .  What information do you need to make informed decisions?
• Solve the problem. Implement your plan and track your progress.

With this seven-step mantra, you can easily take care of any and every issue that affects your business.

Template 10: Key steps for solution recommended to solve business problem PPT template 

This PPT Template helps you streamline your business operations, make better decisions, and improve efficiency. Whether you're a small business owner or a large enterprise, this template can help you revolutionize how you solve business problems. From defining the problem to finding its root cases, and then implementing the solution and evaluating the outcome, we have it all covered. 

SEE PROBLEMS AS OPPORTUNITIES

We’ve curated and offered 10 of the best business problem solving templates available in any format online , with samples and examples to help you start your project. Whether creating a detailed plan or simply outlining what steps to take next, these templates make problem solving a breeze, and fun. It doesn't matter if you're a beginner or an experienced professional - having access to the right tools is vital to efficient and successful problem-solving. With this comprehensive list in hand, you'll be well-prepared for any challenge that comes your way.

Don’t let anything hold your business back. Click here to explore our problem solving templates, dedicated exclusively to this skill.

PS In business, identifying pain points are critical to really resolving the root cause of poor performance or any other recurring issue that come to plague it. Click here to resolve pain points clearly, and then working to address the issues these cause. 

FAQs on business problem solving

What are the seven steps to solving a business problem.

• Identify and define the problem.
• Gather relevant information and analyze the situation.
• Generate potential solutions.
• Evaluate and compare the solutions.
• Select the best solution.
• Implement the solution.
• Evaluate the results and make necessary adjustments.

What is an example of problem solving in business?

An example of problem solving in business is when a company faces declining sales. The problem is identified, and the business conducts a thorough analysis to determine the root causes. Possible solutions may include launching a new marketing campaign, improving product quality, or entering new markets. The solutions are evaluated, and the best one is selected. The chosen solution is implemented, and its effectiveness is monitored through sales data and customer feedback, making adjustments as necessary. 

What is the four-step method for business problem solving?

• Defining the issue or challenge: Clearly define the issue or challenge that needs to be addressed. Understand its impact on the business and set specific objectives for solving it.
• Analyze the Problem: Gather relevant data and related information. Break down the problem into its root causes, examine patterns, and identify any contributing factors.
• Develop Solutions: Generate multiple potential solutions or strategies to tackle the problem. Brainstorm ideas, consider approaches, and evaluate their feasibility and potential effectiveness.
• Implement and Evaluate:
• Choose the most viable solution and put it into action.
• Monitor and evaluate results to determine their success.
• Assess outcomes against set objectives and make necessary adjustments to ensure continuous improvement.

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Visualizing Problem-solving in your PowerPoint Presentations

Business processes need to be constantly improved and refined to keep up with the dynamic market scenarios.

We are always on the lookout for faster and better ways to work and solve problems in our daily work.

There are many tools used by business and consultancy for looking into their process and figuring out the best way to problem-solving.

Some common tools used by most consultants are Root Cause Analytics, Porter’s 5 Forces, the BCG Growth-Share Matrix, The GE McKinsey Nine-Box Matrix, Porter 5 force analysis, SWOT Analysis and so on.

When you are presenting a solution to your clients, you also want to convince them of the output and how you got there.

The presenting part is easy, but what about the convincing part?

Here is where the visualizing problem-solving in your PowerPoint presentations comes to play.

Only facts and no visualizing can be mind-numbing. Especially when you are trying to convince a client to purchase your solution.

How do you layout problem-solving visually?

There is no one-way to visualizing problem-solving through your slides.

Here at Chillibreeze, we work through the 3-levels of formatting to help our customers visualize something .

Depending on the stage of the problem-solving, we pick the right visuals/approach to use.

Sometimes it is a collaborative effort when we sit with our customers to get the best visualization solution for a slide.

Are you Formatting Your Presentation to the Right Level

Here is an important fact.

The attention rate is highest at the first and last 5 minutes of your presentation.

The opening and the closing. Make the best use of that time.

And here’s a little PowerPoint design tip: If you apply the 3 levels of formatting to your slides, apply level 3 to a few slides at the beginning and end of your presentation.

Here is a clean and perfect way you can visually communicate using DMAIC.

Adding animation along with each process enhances the effectiveness of your message.

The layout depends on the depth of your content and the project type you’re handling.

When you have a detailed structure of the whole DMAIC process having a navigation path is the best option. This way you can link the slides back and forth.

If you are using a navigation path, replace the abbreviations with icons. Color coding the icons and the content that comes along with the process helps keep the flow.

You can place the icons representing the 5 stages on the top corner of each slide or on the left-hand side and highlight them when the slides are talking about one or the other process.

Now going a little deeper into each process.

A process defining project goals, problems, the opportunity for improvements and requirements.

This can be visualized in the form of a workflow diagram or a process map.

M - Measure

As the saying goes, “you get what you measure.”

In this case…

“What you see is what you get”

The best way to visualize the measure is through charts because they are mostly data based.

Visualizing data can be challenging.

Use line or bar charts to visualize data more effectively.

A - Analyze

There are many ways you can visualize the analysis of your project. Like the RACI chart, maturity models, business cases, Pareto chart, scatter diagram, and so on.

The common tool used for analysis is the fishbone diagram which identifies the causes and effect or problem.

I - Improve

Counter Measure Matrix an evaluation tool, is a plain-looking table that can bore you to death.

Those ordinary looking excel sheets crunched with data and figures.

But why stick to that if you can make it more appealing to the eye.

C - Control

A workflow or a flow chart is used to visualize Control.

Every industry works in different ways and uses various metrics, charts, and diagrams to present data.

Some charts or diagrams might not work for certain types of data.

Reference: 15 ways to visualizing corporate PowerPoint slides for presentations

Choosing the right format contributes to getting the data across. In addition, improving visualization helps us to think and talk creative.

What tools, diagrams or charts do you use to visualize your data as a consultant?

Leave a comment below.

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Problem Solving Stages PowerPoint Template

The Problem Solving Stages PowerPoint Template is a concept diagram design prepared as a presentation template for presentations on problem-solving topics. The problem-solving presentation template shows a linear process flow diagram containing four individual process cycles. Various problem-solving techniques & frameworks are available, depending on the issue’s complexity or corporate structure. Because some problems are small and can be resolved quickly while others are complex and need more research.

This presentation of 4-step problem-solving model provides a basic decision-making approach for solving a problem at hand. This diagram shows four main components of any problem-solving model in a horizontal process. These components include Understanding, Brainstorming, Strategy, and Solution. This problem-solving diagram could be used for personal, professional, and organizational difficulties. For example, threats, challenges, product quality, and risk management.

The 4-step PowerPoint diagram template is a useful tool for demonstrating problem-solving techniques, frameworks, and strategies as a learning experience. Further, it is suitable for organizations to outline their systematic approach to identify complications. And provide a visual roadmap to tackle them. The diagram of the problem-solving model illustrates an intensive thought process. The users can copy this diagram template to another presentation.

The problem Solving Stages PowerPoint Template contain 5 slides of various infographic icons. These graphics are a visual representation of each process. The first slide gives an overview of diagram while additional 4 layouts highlight each stage individually. Furthermore, all PowerPoint shapes are editable objects. Therefore, users can change icons and colors including backgrounds.

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Problem Solving Lesson

It seems that you like this template, problem solving lesson presentation, free google slides theme, powerpoint template, and canva presentation template.

To have a better experience when teaching little kids at school, you can use resources such as slideshows so they keep focused on the lecture. Start editing this template containing pastel colors and simplified layouts! It's not focused on any subject in particular, so you can get the most of it by modifying according to the lesson you need to give.

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40 problem-solving techniques and processes

All teams and organizations encounter challenges. Approaching those challenges without a structured problem solving process can end up making things worse.

Proven problem solving techniques such as those outlined below can guide your group through a process of identifying problems and challenges , ideating on possible solutions , and then evaluating and implementing the most suitable .

In this post, you'll find problem-solving tools you can use to develop effective solutions. You'll also find some tips for facilitating the problem solving process and solving complex problems.

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What is problem solving?

Problem solving is a process of finding and implementing a solution to a challenge or obstacle. In most contexts, this means going through a problem solving process that begins with identifying the issue, exploring its root causes, ideating and refining possible solutions before implementing and measuring the impact of that solution.

For simple or small problems, it can be tempting to skip straight to implementing what you believe is the right solution. The danger with this approach is that without exploring the true causes of the issue, it might just occur again or your chosen solution may cause other issues.

Particularly in the world of work, good problem solving means using data to back up each step of the process, bringing in new perspectives and effectively measuring the impact of your solution.

Effective problem solving can help ensure that your team or organization is well positioned to overcome challenges, be resilient to change and create innovation. In my experience, problem solving is a combination of skillset, mindset and process, and it’s especially vital for leaders to cultivate this skill.

What is the seven step problem solving process?

A problem solving process is a step-by-step framework from going from discovering a problem all the way through to implementing a solution.

With practice, this framework can become intuitive, and innovative companies tend to have a consistent and ongoing ability to discover and tackle challenges when they come up.

You might see everything from a four step problem solving process through to seven steps. While all these processes cover roughly the same ground, I’ve found a seven step problem solving process is helpful for making all key steps legible.

We’ll outline that process here and then follow with techniques you can use to explore and work on that step of the problem solving process with a group.

The seven-step problem solving process is:

1. Problem identification 

The first stage of any problem solving process is to identify the problem(s) you need to solve. This often looks like using group discussions and activities to help a group surface and effectively articulate the challenges they’re facing and wish to resolve.

Be sure to align with your team on the exact definition and nature of the problem you’re solving. An effective process is one where everyone is pulling in the same direction – ensure clarity and alignment now to help avoid misunderstandings later.

2. Problem analysis and refinement

The process of problem analysis means ensuring that the problem you are seeking to solve is  the   right problem . Choosing the right problem to solve means you are on the right path to creating the right solution.

At this stage, you may look deeper at the problem you identified to try and discover the root cause at the level of people or process. You may also spend some time sourcing data, consulting relevant parties and creating and refining a problem statement.

Problem refinement means adjusting scope or focus of the problem you will be aiming to solve based on what comes up during your analysis. As you analyze data sources, you might discover that the root cause means you need to adjust your problem statement. Alternatively, you might find that your original problem statement is too big to be meaningful approached within your current project.

Remember that the goal of any problem refinement is to help set the stage for effective solution development and deployment. Set the right focus and get buy-in from your team here and you’ll be well positioned to move forward with confidence.

3. Solution generation

Once your group has nailed down the particulars of the problem you wish to solve, you want to encourage a free flow of ideas connecting to solving that problem. This can take the form of problem solving games that encourage creative thinking or techniquess designed to produce working prototypes of possible solutions. 

The key to ensuring the success of this stage of the problem solving process is to encourage quick, creative thinking and create an open space where all ideas are considered. The best solutions can often come from unlikely places and by using problem solving techniques that celebrate invention, you might come up with solution gold. 

4. Solution development

No solution is perfect right out of the gate. It’s important to discuss and develop the solutions your group has come up with over the course of following the previous problem solving steps in order to arrive at the best possible solution. Problem solving games used in this stage involve lots of critical thinking, measuring potential effort and impact, and looking at possible solutions analytically. 

During this stage, you will often ask your team to iterate and improve upon your front-running solutions and develop them further. Remember that problem solving strategies always benefit from a multitude of voices and opinions, and not to let ego get involved when it comes to choosing which solutions to develop and take further.

Finding the best solution is the goal of all problem solving workshops and here is the place to ensure that your solution is well thought out, sufficiently robust and fit for purpose. 

5. Decision making and planning

Nearly there! Once you’ve got a set of possible, you’ll need to make a decision on which to implement. This can be a consensus-based group decision or it might be for a leader or major stakeholder to decide. You’ll find a set of effective decision making methods below.

Once your group has reached consensus and selected a solution, there are some additional actions that also need to be decided upon. You’ll want to work on allocating ownership of the project, figure out who will do what, how the success of the solution will be measured and decide the next course of action.

Set clear accountabilities, actions, timeframes, and follow-ups for your chosen solution. Make these decisions and set clear next-steps in the problem solving workshop so that everyone is aligned and you can move forward effectively as a group. 

Ensuring that you plan for the roll-out of a solution is one of the most important problem solving steps. Without adequate planning or oversight, it can prove impossible to measure success or iterate further if the problem was not solved. 

6. Solution implementation 

This is what we were waiting for! All problem solving processes have the end goal of implementing an effective and impactful solution that your group has confidence in.

Project management and communication skills are key here – your solution may need to adjust when out in the wild or you might discover new challenges along the way. For some solutions, you might also implement a test with a small group and monitor results before rolling it out to an entire company.

You should have a clear owner for your solution who will oversee the plans you made together and help ensure they’re put into place. This person will often coordinate the implementation team and set-up processes to measure the efficacy of your solution too.

7. Solution evaluation 

So you and your team developed a great solution to a problem and have a gut feeling it’s been solved. Work done, right? Wrong. All problem solving strategies benefit from evaluation, consideration, and feedback.

You might find that the solution does not work for everyone, might create new problems, or is potentially so successful that you will want to roll it out to larger teams or as part of other initiatives. 

None of that is possible without taking the time to evaluate the success of the solution you developed in your problem solving model and adjust if necessary.

Remember that the problem solving process is often iterative and it can be common to not solve complex issues on the first try. Even when this is the case, you and your team will have generated learning that will be important for future problem solving workshops or in other parts of the organization. 

It’s also worth underlining how important record keeping is throughout the problem solving process. If a solution didn’t work, you need to have the data and records to see why that was the case. If you go back to the drawing board, notes from the previous workshop can help save time.

What does an effective problem solving process look like?

Every effective problem solving process begins with an agenda . In our experience, a well-structured problem solving workshop is one of the best methods for successfully guiding a group from exploring a problem to implementing a solution.

The format of a workshop ensures that you can get buy-in from your group, encourage free-thinking and solution exploration before making a decision on what to implement following the session.

This Design Sprint 2.0 template is an effective problem solving process from top agency AJ&Smart. It’s a great format for the entire problem solving process, with four-days of workshops designed to surface issues, explore solutions and even test a solution.

Check it for an example of how you might structure and run a problem solving process and feel free to copy and adjust it your needs!

For a shorter process you can run in a single afternoon, this remote problem solving agenda will guide you effectively in just a couple of hours.

Whatever the length of your workshop, by using SessionLab, it’s easy to go from an idea to a complete agenda . Start by dragging and dropping your core problem solving activities into place . Add timings, breaks and necessary materials before sharing your agenda with your colleagues.

The resulting agenda will be your guide to an effective and productive problem solving session that will also help you stay organized on the day!

Complete problem-solving methods

In this section, we’ll look at in-depth problem-solving methods that provide a complete end-to-end process for developing effective solutions. These will help guide your team from the discovery and definition of a problem through to delivering the right solution.

If you’re looking for an all-encompassing method or problem-solving model, these processes are a great place to start. They’ll ask your team to challenge preconceived ideas and adopt a mindset for solving problems more effectively.

Six Thinking Hats

Individual approaches to solving a problem can be very different based on what team or role an individual holds. It can be easy for existing biases or perspectives to find their way into the mix, or for internal politics to direct a conversation.

Six Thinking Hats is a classic method for identifying the problems that need to be solved and enables your team to consider them from different angles, whether that is by focusing on facts and data, creative solutions, or by considering why a particular solution might not work.

Like all problem-solving frameworks, Six Thinking Hats is effective at helping teams remove roadblocks from a conversation or discussion and come to terms with all the aspects necessary to solve complex problems.

The Six Thinking Hats   #creative thinking   #meeting facilitation   #problem solving   #issue resolution   #idea generation   #conflict resolution   The Six Thinking Hats are used by individuals and groups to separate out conflicting styles of thinking. They enable and encourage a group of people to think constructively together in exploring and implementing change, rather than using argument to fight over who is right and who is wrong.

Lightning Decision Jam

Featured courtesy of Jonathan Courtney of AJ&Smart Berlin, Lightning Decision Jam is one of those strategies that should be in every facilitation toolbox. Exploring problems and finding solutions is often creative in nature, though as with any creative process, there is the potential to lose focus and get lost.

Unstructured discussions might get you there in the end, but it’s much more effective to use a method that creates a clear process and team focus.

In Lightning Decision Jam, participants are invited to begin by writing challenges, concerns, or mistakes on post-its without discussing them before then being invited by the moderator to present them to the group.

From there, the team vote on which problems to solve and are guided through steps that will allow them to reframe those problems, create solutions and then decide what to execute on. 

By deciding the problems that need to be solved as a team before moving on, this group process is great for ensuring the whole team is aligned and can take ownership over the next stages. 

Lightning Decision Jam (LDJ)   #action   #decision making   #problem solving   #issue analysis   #innovation   #design   #remote-friendly   It doesn’t matter where you work and what your job role is, if you work with other people together as a team, you will always encounter the same challenges: Unclear goals and miscommunication that cause busy work and overtime Unstructured meetings that leave attendants tired, confused and without clear outcomes. Frustration builds up because internal challenges to productivity are not addressed Sudden changes in priorities lead to a loss of focus and momentum Muddled compromise takes the place of clear decision- making, leaving everybody to come up with their own interpretation. In short, a lack of structure leads to a waste of time and effort, projects that drag on for too long and frustrated, burnt out teams. AJ&Smart has worked with some of the most innovative, productive companies in the world. What sets their teams apart from others is not better tools, bigger talent or more beautiful offices. The secret sauce to becoming a more productive, more creative and happier team is simple: Replace all open discussion or brainstorming with a structured process that leads to more ideas, clearer decisions and better outcomes. When a good process provides guardrails and a clear path to follow, it becomes easier to come up with ideas, make decisions and solve problems. This is why AJ&Smart created Lightning Decision Jam (LDJ). It’s a simple and short, but powerful group exercise that can be run either in-person, in the same room, or remotely with distributed teams.

Problem Definition Process

While problems can be complex, the problem-solving methods you use to identify and solve those problems can often be simple in design. 

By taking the time to truly identify and define a problem before asking the group to reframe the challenge as an opportunity, this method is a great way to enable change.

Begin by identifying a focus question and exploring the ways in which it manifests before splitting into five teams who will each consider the problem using a different method: escape, reversal, exaggeration, distortion or wishful. Teams develop a problem objective and create ideas in line with their method before then feeding them back to the group.

This method is great for enabling in-depth discussions while also creating space for finding creative solutions too!

Problem Definition   #problem solving   #idea generation   #creativity   #online   #remote-friendly   A problem solving technique to define a problem, challenge or opportunity and to generate ideas.

The 5 Whys 

Sometimes, a group needs to go further with their strategies and analyze the root cause at the heart of organizational issues. An RCA or root cause analysis is the process of identifying what is at the heart of business problems or recurring challenges. 

The 5 Whys is a simple and effective method of helping a group go find the root cause of any problem or challenge and conduct analysis that will deliver results. 

By beginning with the creation of a problem statement and going through five stages to refine it, The 5 Whys provides everything you need to truly discover the cause of an issue.

The 5 Whys   #hyperisland   #innovation   This simple and powerful method is useful for getting to the core of a problem or challenge. As the title suggests, the group defines a problems, then asks the question “why” five times, often using the resulting explanation as a starting point for creative problem solving.

World Cafe is a simple but powerful facilitation technique to help bigger groups to focus their energy and attention on solving complex problems.

World Cafe enables this approach by creating a relaxed atmosphere where participants are able to self-organize and explore topics relevant and important to them which are themed around a central problem-solving purpose. Create the right atmosphere by modeling your space after a cafe and after guiding the group through the method, let them take the lead!

Making problem-solving a part of your organization’s culture in the long term can be a difficult undertaking. More approachable formats like World Cafe can be especially effective in bringing people unfamiliar with workshops into the fold. 

World Cafe   #hyperisland   #innovation   #issue analysis   World Café is a simple yet powerful method, originated by Juanita Brown, for enabling meaningful conversations driven completely by participants and the topics that are relevant and important to them. Facilitators create a cafe-style space and provide simple guidelines. Participants then self-organize and explore a set of relevant topics or questions for conversation.

Discovery & Action Dialogue (DAD)

One of the best approaches is to create a safe space for a group to share and discover practices and behaviors that can help them find their own solutions.

With DAD, you can help a group choose which problems they wish to solve and which approaches they will take to do so. It’s great at helping remove resistance to change and can help get buy-in at every level too!

This process of enabling frontline ownership is great in ensuring follow-through and is one of the methods you will want in your toolbox as a facilitator.

Discovery & Action Dialogue (DAD)   #idea generation   #liberating structures   #action   #issue analysis   #remote-friendly   DADs make it easy for a group or community to discover practices and behaviors that enable some individuals (without access to special resources and facing the same constraints) to find better solutions than their peers to common problems. These are called positive deviant (PD) behaviors and practices. DADs make it possible for people in the group, unit, or community to discover by themselves these PD practices. DADs also create favorable conditions for stimulating participants’ creativity in spaces where they can feel safe to invent new and more effective practices. Resistance to change evaporates as participants are unleashed to choose freely which practices they will adopt or try and which problems they will tackle. DADs make it possible to achieve frontline ownership of solutions.

Design Sprint 2.0

Want to see how a team can solve big problems and move forward with prototyping and testing solutions in a few days? The Design Sprint 2.0 template from Jake Knapp, author of Sprint, is a complete agenda for a with proven results.

Developing the right agenda can involve difficult but necessary planning. Ensuring all the correct steps are followed can also be stressful or time-consuming depending on your level of experience.

Use this complete 4-day workshop template if you are finding there is no obvious solution to your challenge and want to focus your team around a specific problem that might require a shortcut to launching a minimum viable product or waiting for the organization-wide implementation of a solution.

Open space technology

Open space technology- developed by Harrison Owen – creates a space where large groups are invited to take ownership of their problem solving and lead individual sessions. Open space technology is a great format when you have a great deal of expertise and insight in the room and want to allow for different takes and approaches on a particular theme or problem you need to be solved.

Start by bringing your participants together to align around a central theme and focus their efforts. Explain the ground rules to help guide the problem-solving process and then invite members to identify any issue connecting to the central theme that they are interested in and are prepared to take responsibility for.

Once participants have decided on their approach to the core theme, they write their issue on a piece of paper, announce it to the group, pick a session time and place, and post the paper on the wall. As the wall fills up with sessions, the group is then invited to join the sessions that interest them the most and which they can contribute to, then you’re ready to begin!

Everyone joins the problem-solving group they’ve signed up to, record the discussion and if appropriate, findings can then be shared with the rest of the group afterward.

Open Space Technology   #action plan   #idea generation   #problem solving   #issue analysis   #large group   #online   #remote-friendly   Open Space is a methodology for large groups to create their agenda discerning important topics for discussion, suitable for conferences, community gatherings and whole system facilitation

Techniques to identify and analyze problems

Using a problem-solving method to help a team identify and analyze a problem can be a quick and effective addition to any workshop or meeting.

While further actions are always necessary, you can generate momentum and alignment easily, and these activities are a great place to get started.

We’ve put together this list of techniques to help you and your team with problem identification, analysis, and discussion that sets the foundation for developing effective solutions.

Let’s take a look!

Fishbone Analysis

Organizational or team challenges are rarely simple, and it’s important to remember that one problem can be an indication of something that goes deeper and may require further consideration to be solved.

Fishbone Analysis helps groups to dig deeper and understand the origins of a problem. It’s a great example of a root cause analysis method that is simple for everyone on a team to get their head around. 

Participants in this activity are asked to annotate a diagram of a fish, first adding the problem or issue to be worked on at the head of a fish before then brainstorming the root causes of the problem and adding them as bones on the fish. 

Using abstractions such as a diagram of a fish can really help a team break out of their regular thinking and develop a creative approach.

Fishbone Analysis   #problem solving   ##root cause analysis   #decision making   #online facilitation   A process to help identify and understand the origins of problems, issues or observations.

Problem Tree 

Encouraging visual thinking can be an essential part of many strategies. By simply reframing and clarifying problems, a group can move towards developing a problem solving model that works for them. 

In Problem Tree, groups are asked to first brainstorm a list of problems – these can be design problems, team problems or larger business problems – and then organize them into a hierarchy. The hierarchy could be from most important to least important or abstract to practical, though the key thing with problem solving games that involve this aspect is that your group has some way of managing and sorting all the issues that are raised.

Once you have a list of problems that need to be solved and have organized them accordingly, you’re then well-positioned for the next problem solving steps.

Problem tree   #define intentions   #create   #design   #issue analysis   A problem tree is a tool to clarify the hierarchy of problems addressed by the team within a design project; it represents high level problems or related sublevel problems.

SWOT Analysis

Chances are you’ve heard of the SWOT Analysis before. This problem-solving method focuses on identifying strengths, weaknesses, opportunities, and threats is a tried and tested method for both individuals and teams.

Start by creating a desired end state or outcome and bare this in mind – any process solving model is made more effective by knowing what you are moving towards. Create a quadrant made up of the four categories of a SWOT analysis and ask participants to generate ideas based on each of those quadrants.

Once you have those ideas assembled in their quadrants, cluster them together based on their affinity with other ideas. These clusters are then used to facilitate group conversations and move things forward. 

SWOT analysis   #gamestorming   #problem solving   #action   #meeting facilitation   The SWOT Analysis is a long-standing technique of looking at what we have, with respect to the desired end state, as well as what we could improve on. It gives us an opportunity to gauge approaching opportunities and dangers, and assess the seriousness of the conditions that affect our future. When we understand those conditions, we can influence what comes next.

Agreement-Certainty Matrix

Not every problem-solving approach is right for every challenge, and deciding on the right method for the challenge at hand is a key part of being an effective team.

The Agreement Certainty matrix helps teams align on the nature of the challenges facing them. By sorting problems from simple to chaotic, your team can understand what methods are suitable for each problem and what they can do to ensure effective results. 

If you are already using Liberating Structures techniques as part of your problem-solving strategy, the Agreement-Certainty Matrix can be an invaluable addition to your process. We’ve found it particularly if you are having issues with recurring problems in your organization and want to go deeper in understanding the root cause. 

Agreement-Certainty Matrix   #issue analysis   #liberating structures   #problem solving   You can help individuals or groups avoid the frequent mistake of trying to solve a problem with methods that are not adapted to the nature of their challenge. The combination of two questions makes it possible to easily sort challenges into four categories: simple, complicated, complex , and chaotic .  A problem is simple when it can be solved reliably with practices that are easy to duplicate.  It is complicated when experts are required to devise a sophisticated solution that will yield the desired results predictably.  A problem is complex when there are several valid ways to proceed but outcomes are not predictable in detail.  Chaotic is when the context is too turbulent to identify a path forward.  A loose analogy may be used to describe these differences: simple is like following a recipe, complicated like sending a rocket to the moon, complex like raising a child, and chaotic is like the game “Pin the Tail on the Donkey.”  The Liberating Structures Matching Matrix in Chapter 5 can be used as the first step to clarify the nature of a challenge and avoid the mismatches between problems and solutions that are frequently at the root of chronic, recurring problems.

Organizing and charting a team’s progress can be important in ensuring its success. SQUID (Sequential Question and Insight Diagram) is a great model that allows a team to effectively switch between giving questions and answers and develop the skills they need to stay on track throughout the process. 

Begin with two different colored sticky notes – one for questions and one for answers – and with your central topic (the head of the squid) on the board. Ask the group to first come up with a series of questions connected to their best guess of how to approach the topic. Ask the group to come up with answers to those questions, fix them to the board and connect them with a line. After some discussion, go back to question mode by responding to the generated answers or other points on the board.

It’s rewarding to see a diagram grow throughout the exercise, and a completed SQUID can provide a visual resource for future effort and as an example for other teams.

SQUID   #gamestorming   #project planning   #issue analysis   #problem solving   When exploring an information space, it’s important for a group to know where they are at any given time. By using SQUID, a group charts out the territory as they go and can navigate accordingly. SQUID stands for Sequential Question and Insight Diagram.

To continue with our nautical theme, Speed Boat is a short and sweet activity that can help a team quickly identify what employees, clients or service users might have a problem with and analyze what might be standing in the way of achieving a solution.

Methods that allow for a group to make observations, have insights and obtain those eureka moments quickly are invaluable when trying to solve complex problems.

In Speed Boat, the approach is to first consider what anchors and challenges might be holding an organization (or boat) back. Bonus points if you are able to identify any sharks in the water and develop ideas that can also deal with competitors!   

Speed Boat   #gamestorming   #problem solving   #action   Speedboat is a short and sweet way to identify what your employees or clients don’t like about your product/service or what’s standing in the way of a desired goal.

The Journalistic Six

Some of the most effective ways of solving problems is by encouraging teams to be more inclusive and diverse in their thinking.

Based on the six key questions journalism students are taught to answer in articles and news stories, The Journalistic Six helps create teams to see the whole picture. By using who, what, when, where, why, and how to facilitate the conversation and encourage creative thinking, your team can make sure that the problem identification and problem analysis stages of the are covered exhaustively and thoughtfully. Reporter’s notebook and dictaphone optional.

The Journalistic Six – Who What When Where Why How   #idea generation   #issue analysis   #problem solving   #online   #creative thinking   #remote-friendly   A questioning method for generating, explaining, investigating ideas.

Individual and group perspectives are incredibly important, but what happens if people are set in their minds and need a change of perspective in order to approach a problem more effectively?

Flip It is a method we love because it is both simple to understand and run, and allows groups to understand how their perspectives and biases are formed. 

Participants in Flip It are first invited to consider concerns, issues, or problems from a perspective of fear and write them on a flip chart. Then, the group is asked to consider those same issues from a perspective of hope and flip their understanding.  

No problem and solution is free from existing bias and by changing perspectives with Flip It, you can then develop a problem solving model quickly and effectively.

Flip It!   #gamestorming   #problem solving   #action   Often, a change in a problem or situation comes simply from a change in our perspectives. Flip It! is a quick game designed to show players that perspectives are made, not born.

LEGO Challenge

Now for an activity that is a little out of the (toy) box. LEGO Serious Play is a facilitation methodology that can be used to improve creative thinking and problem-solving skills. 

The LEGO Challenge includes giving each member of the team an assignment that is hidden from the rest of the group while they create a structure without speaking.

What the LEGO challenge brings to the table is a fun working example of working with stakeholders who might not be on the same page to solve problems. Also, it’s LEGO! Who doesn’t love LEGO! 

LEGO Challenge   #hyperisland   #team   A team-building activity in which groups must work together to build a structure out of LEGO, but each individual has a secret “assignment” which makes the collaborative process more challenging. It emphasizes group communication, leadership dynamics, conflict, cooperation, patience and problem solving strategy.

What, So What, Now What?

If not carefully managed, the problem identification and problem analysis stages of the problem-solving process can actually create more problems and misunderstandings.

The What, So What, Now What? problem-solving activity is designed to help collect insights and move forward while also eliminating the possibility of disagreement when it comes to identifying, clarifying, and analyzing organizational or work problems. 

Facilitation is all about bringing groups together so that might work on a shared goal and the best problem-solving strategies ensure that teams are aligned in purpose, if not initially in opinion or insight.

Throughout the three steps of this game, you give everyone on a team to reflect on a problem by asking what happened, why it is important, and what actions should then be taken. 

This can be a great activity for bringing our individual perceptions about a problem or challenge and contextualizing it in a larger group setting. This is one of the most important problem-solving skills you can bring to your organization.

W³ – What, So What, Now What?   #issue analysis   #innovation   #liberating structures   You can help groups reflect on a shared experience in a way that builds understanding and spurs coordinated action while avoiding unproductive conflict. It is possible for every voice to be heard while simultaneously sifting for insights and shaping new direction. Progressing in stages makes this practical—from collecting facts about What Happened to making sense of these facts with So What and finally to what actions logically follow with Now What . The shared progression eliminates most of the misunderstandings that otherwise fuel disagreements about what to do. Voila!

Journalists  

Problem analysis can be one of the most important and decisive stages of all problem-solving tools. Sometimes, a team can become bogged down in the details and are unable to move forward.

Journalists is an activity that can avoid a group from getting stuck in the problem identification or problem analysis stages of the process.

In Journalists, the group is invited to draft the front page of a fictional newspaper and figure out what stories deserve to be on the cover and what headlines those stories will have. By reframing how your problems and challenges are approached, you can help a team move productively through the process and be better prepared for the steps to follow.

Journalists   #vision   #big picture   #issue analysis   #remote-friendly   This is an exercise to use when the group gets stuck in details and struggles to see the big picture. Also good for defining a vision.

Problem-solving techniques for brainstorming solutions

Now you have the context and background of the problem you are trying to solving, now comes the time to start ideating and thinking about how you’ll solve the issue.

Here, you’ll want to encourage creative, free thinking and speed. Get as many ideas out as possible and explore different perspectives so you have the raw material for the next step.

Looking at a problem from a new angle can be one of the most effective ways of creating an effective solution. TRIZ is a problem-solving tool that asks the group to consider what they must not do in order to solve a challenge.

By reversing the discussion, new topics and taboo subjects often emerge, allowing the group to think more deeply and create ideas that confront the status quo in a safe and meaningful way. If you’re working on a problem that you’ve tried to solve before, TRIZ is a great problem-solving method to help your team get unblocked.

Making Space with TRIZ   #issue analysis   #liberating structures   #issue resolution   You can clear space for innovation by helping a group let go of what it knows (but rarely admits) limits its success and by inviting creative destruction. TRIZ makes it possible to challenge sacred cows safely and encourages heretical thinking. The question “What must we stop doing to make progress on our deepest purpose?” induces seriously fun yet very courageous conversations. Since laughter often erupts, issues that are otherwise taboo get a chance to be aired and confronted. With creative destruction come opportunities for renewal as local action and innovation rush in to fill the vacuum. Whoosh!

Mindspin  

Brainstorming is part of the bread and butter of the problem-solving process and all problem-solving strategies benefit from getting ideas out and challenging a team to generate solutions quickly. 

With Mindspin, participants are encouraged not only to generate ideas but to do so under time constraints and by slamming down cards and passing them on. By doing multiple rounds, your team can begin with a free generation of possible solutions before moving on to developing those solutions and encouraging further ideation. 

This is one of our favorite problem-solving activities and can be great for keeping the energy up throughout the workshop. Remember the importance of helping people become engaged in the process – energizing problem-solving techniques like Mindspin can help ensure your team stays engaged and happy, even when the problems they’re coming together to solve are complex. 

MindSpin   #teampedia   #idea generation   #problem solving   #action   A fast and loud method to enhance brainstorming within a team. Since this activity has more than round ideas that are repetitive can be ruled out leaving more creative and innovative answers to the challenge.

The Creativity Dice

One of the most useful problem solving skills you can teach your team is of approaching challenges with creativity, flexibility, and openness. Games like The Creativity Dice allow teams to overcome the potential hurdle of too much linear thinking and approach the process with a sense of fun and speed. 

In The Creativity Dice, participants are organized around a topic and roll a dice to determine what they will work on for a period of 3 minutes at a time. They might roll a 3 and work on investigating factual information on the chosen topic. They might roll a 1 and work on identifying the specific goals, standards, or criteria for the session.

Encouraging rapid work and iteration while asking participants to be flexible are great skills to cultivate. Having a stage for idea incubation in this game is also important. Moments of pause can help ensure the ideas that are put forward are the most suitable. 

The Creativity Dice   #creativity   #problem solving   #thiagi   #issue analysis   Too much linear thinking is hazardous to creative problem solving. To be creative, you should approach the problem (or the opportunity) from different points of view. You should leave a thought hanging in mid-air and move to another. This skipping around prevents premature closure and lets your brain incubate one line of thought while you consciously pursue another.

Idea and Concept Development

Brainstorming without structure can quickly become chaotic or frustrating. In a problem-solving context, having an ideation framework to follow can help ensure your team is both creative and disciplined.

In this method, you’ll find an idea generation process that encourages your group to brainstorm effectively before developing their ideas and begin clustering them together. By using concepts such as Yes and…, more is more and postponing judgement, you can create the ideal conditions for brainstorming with ease.

Idea & Concept Development   #hyperisland   #innovation   #idea generation   Ideation and Concept Development is a process for groups to work creatively and collaboratively to generate creative ideas. It’s a general approach that can be adapted and customized to suit many different scenarios. It includes basic principles for idea generation and several steps for groups to work with. It also includes steps for idea selection and development.

Problem-solving techniques for developing and refining solutions 

The success of any problem-solving process can be measured by the solutions it produces. After you’ve defined the issue, explored existing ideas, and ideated, it’s time to develop and refine your ideas in order to bring them closer to a solution that actually solves the problem.

Use these problem-solving techniques when you want to help your team think through their ideas and refine them as part of your problem solving process.

Improved Solutions

After a team has successfully identified a problem and come up with a few solutions, it can be tempting to call the work of the problem-solving process complete. That said, the first solution is not necessarily the best, and by including a further review and reflection activity into your problem-solving model, you can ensure your group reaches the best possible result. 

One of a number of problem-solving games from Thiagi Group, Improved Solutions helps you go the extra mile and develop suggested solutions with close consideration and peer review. By supporting the discussion of several problems at once and by shifting team roles throughout, this problem-solving technique is a dynamic way of finding the best solution. 

Improved Solutions   #creativity   #thiagi   #problem solving   #action   #team   You can improve any solution by objectively reviewing its strengths and weaknesses and making suitable adjustments. In this creativity framegame, you improve the solutions to several problems. To maintain objective detachment, you deal with a different problem during each of six rounds and assume different roles (problem owner, consultant, basher, booster, enhancer, and evaluator) during each round. At the conclusion of the activity, each player ends up with two solutions to her problem.

Four Step Sketch

Creative thinking and visual ideation does not need to be confined to the opening stages of your problem-solving strategies. Exercises that include sketching and prototyping on paper can be effective at the solution finding and development stage of the process, and can be great for keeping a team engaged. 

By going from simple notes to a crazy 8s round that involves rapidly sketching 8 variations on their ideas before then producing a final solution sketch, the group is able to iterate quickly and visually. Problem-solving techniques like Four-Step Sketch are great if you have a group of different thinkers and want to change things up from a more textual or discussion-based approach.

Four-Step Sketch   #design sprint   #innovation   #idea generation   #remote-friendly   The four-step sketch is an exercise that helps people to create well-formed concepts through a structured process that includes: Review key information Start design work on paper,  Consider multiple variations , Create a detailed solution . This exercise is preceded by a set of other activities allowing the group to clarify the challenge they want to solve. See how the Four Step Sketch exercise fits into a Design Sprint

Ensuring that everyone in a group is able to contribute to a discussion is vital during any problem solving process. Not only does this ensure all bases are covered, but its then easier to get buy-in and accountability when people have been able to contribute to the process.

1-2-4-All is a tried and tested facilitation technique where participants are asked to first brainstorm on a topic on their own. Next, they discuss and share ideas in a pair before moving into a small group. Those groups are then asked to present the best idea from their discussion to the rest of the team.

This method can be used in many different contexts effectively, though I find it particularly shines in the idea development stage of the process. Giving each participant time to concretize their ideas and develop them in progressively larger groups can create a great space for both innovation and psychological safety.

1-2-4-All   #idea generation   #liberating structures   #issue analysis   With this facilitation technique you can immediately include everyone regardless of how large the group is. You can generate better ideas and more of them faster than ever before. You can tap the know-how and imagination that is distributed widely in places not known in advance. Open, generative conversation unfolds. Ideas and solutions are sifted in rapid fashion. Most importantly, participants own the ideas, so follow-up and implementation is simplified. No buy-in strategies needed! Simple and elegant!

15% Solutions

Some problems are simpler than others and with the right problem-solving activities, you can empower people to take immediate actions that can help create organizational change. 

Part of the liberating structures toolkit, 15% solutions is a problem-solving technique that focuses on finding and implementing solutions quickly. A process of iterating and making small changes quickly can help generate momentum and an appetite for solving complex problems.

Problem-solving strategies can live and die on whether people are onboard. Getting some quick wins is a great way of getting people behind the process.   

It can be extremely empowering for a team to realize that problem-solving techniques can be deployed quickly and easily and delineate between things they can positively impact and those things they cannot change. 

15% Solutions   #action   #liberating structures   #remote-friendly   You can reveal the actions, however small, that everyone can do immediately. At a minimum, these will create momentum, and that may make a BIG difference.  15% Solutions show that there is no reason to wait around, feel powerless, or fearful. They help people pick it up a level. They get individuals and the group to focus on what is within their discretion instead of what they cannot change.  With a very simple question, you can flip the conversation to what can be done and find solutions to big problems that are often distributed widely in places not known in advance. Shifting a few grains of sand may trigger a landslide and change the whole landscape.

Problem-solving techniques for making decisions and planning

After your group is happy with the possible solutions you’ve developed, now comes the time to choose which to implement. There’s more than one way to make a decision and the best option is often dependant on the needs and set-up of your group.

Sometimes, it’s the case that you’ll want to vote as a group on what is likely to be the most impactful solution. Other times, it might be down to a decision maker or major stakeholder to make the final decision. Whatever your process, here’s some techniques you can use to help you make a decision during your problem solving process.

How-Now-Wow Matrix

The problem-solving process is often creative, as complex problems usually require a change of thinking and creative response in order to find the best solutions. While it’s common for the first stages to encourage creative thinking, groups can often gravitate to familiar solutions when it comes to the end of the process. 

When selecting solutions, you don’t want to lose your creative energy! The How-Now-Wow Matrix from Gamestorming is a great problem-solving activity that enables a group to stay creative and think out of the box when it comes to selecting the right solution for a given problem.

Problem-solving techniques that encourage creative thinking and the ideation and selection of new solutions can be the most effective in organisational change. Give the How-Now-Wow Matrix a go, and not just for how pleasant it is to say out loud. 

How-Now-Wow Matrix   #gamestorming   #idea generation   #remote-friendly   When people want to develop new ideas, they most often think out of the box in the brainstorming or divergent phase. However, when it comes to convergence, people often end up picking ideas that are most familiar to them. This is called a ‘creative paradox’ or a ‘creadox’. The How-Now-Wow matrix is an idea selection tool that breaks the creadox by forcing people to weigh each idea on 2 parameters.

Impact and Effort Matrix

All problem-solving techniques hope to not only find solutions to a given problem or challenge but to find the best solution. When it comes to finding a solution, groups are invited to put on their decision-making hats and really think about how a proposed idea would work in practice. 

The Impact and Effort Matrix is one of the problem-solving techniques that fall into this camp, empowering participants to first generate ideas and then categorize them into a 2×2 matrix based on impact and effort.

Activities that invite critical thinking while remaining simple are invaluable. Use the Impact and Effort Matrix to move from ideation and towards evaluating potential solutions before then committing to them. 

Impact and Effort Matrix   #gamestorming   #decision making   #action   #remote-friendly   In this decision-making exercise, possible actions are mapped based on two factors: effort required to implement and potential impact. Categorizing ideas along these lines is a useful technique in decision making, as it obliges contributors to balance and evaluate suggested actions before committing to them.

If you’ve followed each of the problem-solving steps with your group successfully, you should move towards the end of your process with heaps of possible solutions developed with a specific problem in mind. But how do you help a group go from ideation to putting a solution into action? 

Dotmocracy – or Dot Voting -is a tried and tested method of helping a team in the problem-solving process make decisions and put actions in place with a degree of oversight and consensus. 

One of the problem-solving techniques that should be in every facilitator’s toolbox, Dot Voting is fast and effective and can help identify the most popular and best solutions and help bring a group to a decision effectively. 

Dotmocracy   #action   #decision making   #group prioritization   #hyperisland   #remote-friendly   Dotmocracy is a simple method for group prioritization or decision-making. It is not an activity on its own, but a method to use in processes where prioritization or decision-making is the aim. The method supports a group to quickly see which options are most popular or relevant. The options or ideas are written on post-its and stuck up on a wall for the whole group to see. Each person votes for the options they think are the strongest, and that information is used to inform a decision.

Straddling the gap between decision making and planning, MoSCoW is a simple and effective method that allows a group team to easily prioritize a set of possible options.

Use this method in a problem solving process by collecting and summarizing all your possible solutions and then categorize them into 4 sections: “Must have”, “Should have”, “Could have”, or “Would like but won‘t get”.

This method is particularly useful when its less about choosing one possible solution and more about prioritorizing which to do first and which may not fit in the scope of your project. In my experience, complex challenges often require multiple small fixes, and this method can be a great way to move from a pile of things you’d all like to do to a structured plan.

MoSCoW   #define intentions   #create   #design   #action   #remote-friendly   MoSCoW is a method that allows the team to prioritize the different features that they will work on. Features are then categorized into “Must have”, “Should have”, “Could have”, or “Would like but won‘t get”. To be used at the beginning of a timeslot (for example during Sprint planning) and when planning is needed.

When it comes to managing the rollout of a solution, clarity and accountability are key factors in ensuring the success of the project. The RAACI chart is a simple but effective model for setting roles and responsibilities as part of a planning session.

Start by listing each person involved in the project and put them into the following groups in order to make it clear who is responsible for what during the rollout of your solution.

• Responsibility  (Which person and/or team will be taking action?)
• Authority  (At what “point” must the responsible person check in before going further?)
• Accountability  (Who must the responsible person check in with?)
• Consultation  (Who must be consulted by the responsible person before decisions are made?)
• Information  (Who must be informed of decisions, once made?)

Ensure this information is easily accessible and use it to inform who does what and who is looped into discussions and kept up to date.

RAACI   #roles and responsibility   #teamwork   #project management   Clarifying roles and responsibilities, levels of autonomy/latitude in decision making, and levels of engagement among diverse stakeholders.

Problem-solving warm-up activities

All facilitators know that warm-ups and icebreakers are useful for any workshop or group process. Problem-solving workshops are no different.

Use these problem-solving techniques to warm up a group and prepare them for the rest of the process. Activating your group by tapping into some of the top problem-solving skills can be one of the best ways to see great outcomes from your session.

Check-in / Check-out

Solid processes are planned from beginning to end, and the best facilitators know that setting the tone and establishing a safe, open environment can be integral to a successful problem-solving process. Check-in / Check-out is a great way to begin and/or bookend a problem-solving workshop. Checking in to a session emphasizes that everyone will be seen, heard, and expected to contribute. 

If you are running a series of meetings, setting a consistent pattern of checking in and checking out can really help your team get into a groove. We recommend this opening-closing activity for small to medium-sized groups though it can work with large groups if they’re disciplined!

Check-in / Check-out   #team   #opening   #closing   #hyperisland   #remote-friendly   Either checking-in or checking-out is a simple way for a team to open or close a process, symbolically and in a collaborative way. Checking-in/out invites each member in a group to be present, seen and heard, and to express a reflection or a feeling. Checking-in emphasizes presence, focus and group commitment; checking-out emphasizes reflection and symbolic closure.

Doodling Together  

Thinking creatively and not being afraid to make suggestions are important problem-solving skills for any group or team, and warming up by encouraging these behaviors is a great way to start. 

Doodling Together is one of our favorite creative ice breaker games – it’s quick, effective, and fun and can make all following problem-solving steps easier by encouraging a group to collaborate visually. By passing cards and adding additional items as they go, the workshop group gets into a groove of co-creation and idea development that is crucial to finding solutions to problems. 

Doodling Together   #collaboration   #creativity   #teamwork   #fun   #team   #visual methods   #energiser   #icebreaker   #remote-friendly   Create wild, weird and often funny postcards together & establish a group’s creative confidence.

Show and Tell

You might remember some version of Show and Tell from being a kid in school and it’s a great problem-solving activity to kick off a session.

Asking participants to prepare a little something before a workshop by bringing an object for show and tell can help them warm up before the session has even begun! Games that include a physical object can also help encourage early engagement before moving onto more big-picture thinking.

By asking your participants to tell stories about why they chose to bring a particular item to the group, you can help teams see things from new perspectives and see both differences and similarities in the way they approach a topic. Great groundwork for approaching a problem-solving process as a team! 

Show and Tell   #gamestorming   #action   #opening   #meeting facilitation   Show and Tell taps into the power of metaphors to reveal players’ underlying assumptions and associations around a topic The aim of the game is to get a deeper understanding of stakeholders’ perspectives on anything—a new project, an organizational restructuring, a shift in the company’s vision or team dynamic.

Constellations

Who doesn’t love stars? Constellations is a great warm-up activity for any workshop as it gets people up off their feet, energized, and ready to engage in new ways with established topics. It’s also great for showing existing beliefs, biases, and patterns that can come into play as part of your session.

Using warm-up games that help build trust and connection while also allowing for non-verbal responses can be great for easing people into the problem-solving process and encouraging engagement from everyone in the group. Constellations is great in large spaces that allow for movement and is definitely a practical exercise to allow the group to see patterns that are otherwise invisible. 

Constellations   #trust   #connection   #opening   #coaching   #patterns   #system   Individuals express their response to a statement or idea by standing closer or further from a central object. Used with teams to reveal system, hidden patterns, perspectives.

Draw a Tree

Problem-solving games that help raise group awareness through a central, unifying metaphor can be effective ways to warm-up a group in any problem-solving model.

Draw a Tree is a simple warm-up activity you can use in any group and which can provide a quick jolt of energy. Start by asking your participants to draw a tree in just 45 seconds – they can choose whether it will be abstract or realistic. 

Once the timer is up, ask the group how many people included the roots of the tree and use this as a means to discuss how we can ignore important parts of any system simply because they are not visible.

All problem-solving strategies are made more effective by thinking of problems critically and by exposing things that may not normally come to light. Warm-up games like Draw a Tree are great in that they quickly demonstrate some key problem-solving skills in an accessible and effective way.

Draw a Tree   #thiagi   #opening   #perspectives   #remote-friendly   With this game you can raise awarness about being more mindful, and aware of the environment we live in.

Closing activities for a problem-solving process

Each step of the problem-solving workshop benefits from an intelligent deployment of activities, games, and techniques. Bringing your session to an effective close helps ensure that solutions are followed through on and that you also celebrate what has been achieved.

Here are some problem-solving activities you can use to effectively close a workshop or meeting and ensure the great work you’ve done can continue afterward.

One Breath Feedback

Maintaining attention and focus during the closing stages of a problem-solving workshop can be tricky and so being concise when giving feedback can be important. It’s easy to incur “death by feedback” should some team members go on for too long sharing their perspectives in a quick feedback round. 

One Breath Feedback is a great closing activity for workshops. You give everyone an opportunity to provide feedback on what they’ve done but only in the space of a single breath. This keeps feedback short and to the point and means that everyone is encouraged to provide the most important piece of feedback to them. 

One breath feedback   #closing   #feedback   #action   This is a feedback round in just one breath that excels in maintaining attention: each participants is able to speak during just one breath … for most people that’s around 20 to 25 seconds … unless of course you’ve been a deep sea diver in which case you’ll be able to do it for longer.

Who What When Matrix 

Matrices feature as part of many effective problem-solving strategies and with good reason. They are easily recognizable, simple to use, and generate results.

The Who What When Matrix is a great tool to use when closing your problem-solving session by attributing a who, what and when to the actions and solutions you have decided upon. The resulting matrix is a simple, easy-to-follow way of ensuring your team can move forward. 

Great solutions can’t be enacted without action and ownership. Your problem-solving process should include a stage for allocating tasks to individuals or teams and creating a realistic timeframe for those solutions to be implemented or checked out. Use this method to keep the solution implementation process clear and simple for all involved. 

Who/What/When Matrix   #gamestorming   #action   #project planning   With Who/What/When matrix, you can connect people with clear actions they have defined and have committed to.

Response cards

Group discussion can comprise the bulk of most problem-solving activities and by the end of the process, you might find that your team is talked out! 

Providing a means for your team to give feedback with short written notes can ensure everyone is head and can contribute without the need to stand up and talk. Depending on the needs of the group, giving an alternative can help ensure everyone can contribute to your problem-solving model in the way that makes the most sense for them.

Response Cards is a great way to close a workshop if you are looking for a gentle warm-down and want to get some swift discussion around some of the feedback that is raised. 

Response Cards   #debriefing   #closing   #structured sharing   #questions and answers   #thiagi   #action   It can be hard to involve everyone during a closing of a session. Some might stay in the background or get unheard because of louder participants. However, with the use of Response Cards, everyone will be involved in providing feedback or clarify questions at the end of a session.

Tips for effective problem solving

Problem-solving activities are only one part of the puzzle. While a great method can help unlock your team’s ability to solve problems, without a thoughtful approach and strong facilitation the solutions may not be fit for purpose.

Let’s take a look at some problem-solving tips you can apply to any process to help it be a success!

Clearly define the problem

Jumping straight to solutions can be tempting, though without first clearly articulating a problem, the solution might not be the right one. Many of the problem-solving activities below include sections where the problem is explored and clearly defined before moving on.

This is a vital part of the problem-solving process and taking the time to fully define an issue can save time and effort later. A clear definition helps identify irrelevant information and it also ensures that your team sets off on the right track.

Don’t jump to conclusions

It’s easy for groups to exhibit cognitive bias or have preconceived ideas about both problems and potential solutions. Be sure to back up any problem statements or potential solutions with facts, research, and adequate forethought.

The best techniques ask participants to be methodical and challenge preconceived notions. Make sure you give the group enough time and space to collect relevant information and consider the problem in a new way. By approaching the process with a clear, rational mindset, you’ll often find that better solutions are more forthcoming.  

Try different approaches  

Problems come in all shapes and sizes and so too should the methods you use to solve them. If you find that one approach isn’t yielding results and your team isn’t finding different solutions, try mixing it up. You’ll be surprised at how using a new creative activity can unblock your team and generate great solutions.

Don’t take it personally 

Depending on the nature of your team or organizational problems, it’s easy for conversations to get heated. While it’s good for participants to be engaged in the discussions, ensure that emotions don’t run too high and that blame isn’t thrown around while finding solutions.

You’re all in it together, and even if your team or area is seeing problems, that isn’t necessarily a disparagement of you personally. Using facilitation skills to manage group dynamics is one effective method of helping conversations be more constructive.

Get the right people in the room

Your problem-solving method is often only as effective as the group using it. Getting the right people on the job and managing the number of people present is important too!

If the group is too small, you may not get enough different perspectives to effectively solve a problem. If the group is too large, you can go round and round during the ideation stages.

Creating the right group makeup is also important in ensuring you have the necessary expertise and skillset to both identify and follow up on potential solutions. Carefully consider who to include at each stage to help ensure your problem-solving method is followed and positioned for success.

Create psychologically safe spaces for discussion

Identifying a problem accurately also requires that all members of a group are able to contribute their views in an open and safe manner.

It can be tough for people to stand up and contribute if the problems or challenges are emotive or personal in nature. Try and create a psychologically safe space for these kinds of discussions and where possible, create regular opportunities for challenges to be brought up organically.

Document everything

The best solutions can take refinement, iteration, and reflection to come out. Get into a habit of documenting your process in order to keep all the learnings from the session and to allow ideas to mature and develop. Many of the methods below involve the creation of documents or shared resources. Be sure to keep and share these so everyone can benefit from the work done!

Bring a facilitator 

Facilitation is all about making group processes easier. With a subject as potentially emotive and important as problem-solving, having an impartial third party in the form of a facilitator can make all the difference in finding great solutions and keeping the process moving. Consider bringing a facilitator to your problem-solving session to get better results and generate meaningful solutions!

Develop your problem-solving skills

It takes time and practice to be an effective problem solver. While some roles or participants might more naturally gravitate towards problem-solving, it can take development and planning to help everyone create better solutions.

You might develop a training program, run a problem-solving workshop or simply ask your team to practice using the techniques below. Check out our post on problem-solving skills to see how you and your group can develop the right mental process and be more resilient to issues too!

Design a great agenda

Workshops are a great format for solving problems. With the right approach, you can focus a group and help them find the solutions to their own problems. But designing a process can be time-consuming and finding the right activities can be difficult.

Check out our workshop planning guide to level-up your agenda design and start running more effective workshops. Need inspiration? Check out templates designed by expert facilitators to help you kickstart your process!

Save time and effort creating an effective problem solving process

A structured problem solving process is a surefire way of solving tough problems, discovering creative solutions and driving organizational change. But how can you design for successful outcomes?

With SessionLab, it’s easy to design engaging workshops that deliver results. Drag, drop and reorder blocks  to build your agenda. When you make changes or update your agenda, your session  timing   adjusts automatically , saving you time on manual adjustments.

Collaborating with stakeholders or clients? Share your agenda with a single click and collaborate in real-time. No more sending documents back and forth over email.

Explore  how to use SessionLab  to design effective problem solving workshops or  watch this five minute video  to see the planner in action!

Over to you

The problem-solving process can often be as complicated and multifaceted as the problems they are set-up to solve. With the right problem-solving techniques and a mix of exercises designed to guide discussion and generate purposeful ideas, we hope we’ve given you the tools to find the best solutions as simply and easily as possible.

Is there a problem-solving technique that you are missing here? Do you have a favorite activity or method you use when facilitating? Let us know in the comments below, we’d love to hear from you! 

James Smart is Head of Content at SessionLab. He’s also a creative facilitator who has run workshops and designed courses for establishments like the National Centre for Writing, UK. He especially enjoys working with young people and empowering others in their creative practice.

thank you very much for these excellent techniques

Certainly wonderful article, very detailed. Shared!

Your list of techniques for problem solving can be helpfully extended by adding TRIZ to the list of techniques. TRIZ has 40 problem solving techniques derived from methods inventros and patent holders used to get new patents. About 10-12 are general approaches. many organization sponsor classes in TRIZ that are used to solve business problems or general organiztational problems. You can take a look at TRIZ and dwonload a free internet booklet to see if you feel it shound be included per your selection process.

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Problem Solving and Decision Making

Jan 05, 2020

810 likes | 1.28k Views

Problem Solving and Decision Making. Problem A situation that exists when objectives are not being met. Problem Solving The process of taking corrective action to meet objectives. Decision Making The process of selecting an alternative course of action that will solve a problem.

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• decision making
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Presentation Transcript

Problem Solving and Decision Making • Problem • A situation that exists when objectives are not being met. • Problem Solving • The process of taking corrective action to meet objectives. • Decision Making • The process of selecting an alternative course of action that will solve a problem. • Managers need to make proficient decisions while performing the functions of management.

Management, Decision Making, and Problem Solving • The Relationship Among Management Functions, Decision Making, and Problem Solving • Managers need to make proficient decisions while performing the functions of management.

Steps in Problem Solving Identify the problem Generate ideas Evaluate alternatives Choose among alternatives Implement chosen alternative Learn from feedback

The Decision-Making Model • A six-step model that when properly utilized increases chances of success in decision making and problem solving. Model 4–1

Decision-Making Styles • Reflexive Style • Makes quick decisions without taking the time to get all the information that may be needed and without considering all the alternatives. • Reflective Style • Takes plenty of time to make decision, gathering considerable information and analyzing several alternatives. • Consistent • Tends to make decisions without rushing or wasting time.

Types of Decisions • Programmed Decisions • Recurring or routine situations in which the decision maker should use decision rules or organizational policies and procedures to make the decision. • Nonprogrammed Decisions • Significant and nonrecurring and nonroutine situations in which the decision maker should use the decision-making model.

Decision-Making Structure Exhibit 4–1

Decision-Making Models • Rational Model (Classical Model) • The decision maker attempts to use optimizing, selecting the best possible alternative. • The Bounded Rationality Model • The decision maker uses satisficing, selecting the first alternative that meets the minimal criteria for solving the problem.

Which Decision Model to Use Exhibit 4–4a

Decision-Making Conditions • Certainty • Each alternative’s outcome is known in advance. • Risk • Probabilities can be assigned to each alternative. • Uncertainty • Lack of information or knowledge makes the each alternative unpredictable such that no probabilities can be determined.

Decision-Making Conditions Continuum Exhibit 4–4b

Potential Advantages and Disadvantages of Using Group Decision Making Exhibit 4–3

When to Use Group or Individual Decision Making Exhibit 4–4c

Define the Problem or Opportunity • Distinguish Symptoms from the Cause of the Problem • List the observable and describable occurrences (symptoms) that indicate a problem exists. • Determine the cause of the problem. • Removing the cause should cause the symptoms to disappear or cease. • Symptom: Customer dissatisfaction • Cause: Poorly trained employees • Solution: Implement customer relations training program for employees

Set Objectives and Criteria • Setting Objectives • Involves establishing clear objectives that will make for better decisions. • Objectives state what the decisions should accomplish in solving a problem or taking advantage of an opportunity. • Setting Criteria • Involves setting standards that an alternative must meet to be selected as the decision that will accomplish the objective.

Generate Creative Alternatives • Innovation • The implementation of a new idea • Product innovation (new things) • Process innovation (new way of doing things) • Creativity • A way of thinking that generates new ideas • The Creative Process • Preparation • Incubation and illumination • Evaluation

Stages in the Creative Process Become familiar with the problem; generate as many alternatives as possible. Take some time before working on the problem again to gain additional insight. Before implementing the solution, evaluate the alternative to be sure it is practical. Exhibit 4–5

Characteristics of Useful Information • Timeliness • Quality (Accuracy) • Completeness (Amount) • Relevance Exhibit 4–6

Group Decision-Making Techniques That Foster Creativity Exhibit 4–7

Generating Creative Alternatives • Brainstorming • The process of suggesting many possible alternatives without evaluation. • Synectics • The process of generating novel alternatives through role playing and fantasizing. • Nominal Grouping • The process of generating and evaluating alternatives using a structured voting method that includes listing, recording, clarification, ranking, discussion, and voting to select an alternative.

Generating Creative Alternatives • Consensus Mapping (Ringi) • The process of developing group agreement on a solution to a problem. • Delphi Technique • The process of using a series of confidential questionnaires posed to experts to refine a solution.

Responses That Kill Creativity Exhibit 4–8

Analyzing the Feasibility of Alternatives • Quantitative Techniques • Break-even analysis • Capital budgeting • Payback • Discounted cash flow • Linear programming • Queuing theory • Probability theory

Cost-Benefit (Pros and Cons) Analysis • Cost-Benefit Analysis • A technique for comparing the cost and benefit of each alternative course of action using subjective intuition and judgment along with math. • The Alternative Analysis Techniques Continuum: Exhibit 4–10

Plan, Implement, and Control • Plan • Develop a plan of action and a schedule of implementation. • Implement the Plan • Communicate and delegate for direct action. • Control • Use checkpoints to determine whether the alternative is solving the problem. • Avoid escalation of commitment to a bad alternative.

Decision Tree Exhibit 4–11

Situational Management: Decision Making Model 4–2a

Situational Management: Decision Making (cont’d) Model 4–2b

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Using an Inquiry Process to Solve Persistent Classroom Problems

Teachers can resolve challenges that come up over and over by using data to keep testing strategies until they find what works.

The start of a new school year is always filled with anticipation. Teachers hope for engaged students who want to attain success. Students set personal goals and often hope that this year will be better than last year. Parents want their children to try hard, do well, and they want their children’s teachers to be supportive and offer a safe learning space. The new school year is often filled with hope.

However, despite all the best intentions, at some point, the teacher will encounter a problem. Many problems can be resolved with the knowledge acquired through a teacher’s experience. Students may forget to bring a pencil to class, so you just keep a jar of sharpened pencils on your desk. Students who are English language learners struggle to read Shakespeare, so you provide them and all the other students with a link to the audio version of the play that they can listen to. These impromptu decisions have the potential to swiftly address the problem, thereby eliminating the need for further investigation.

What is Teacher Inquiry?

But what is a teacher supposed to do if a problem persists over time? Some students are always late to class right after lunch. Some students never raise their hand to participate in a class discussion. Some students don’t effectively edit their work prior to handing it in. How can a teacher work to identify strategies that can solve these persistent classroom problems? This is where teacher inquiry becomes a valuable tool.

As Marilyn Cochran-Smith and Susan L. Lytle discuss in their book Inquiry as Stance: Practitioner Research for the Next Generation , teacher inquiry is a process of questioning, exploring, and implementing strategies to address persistent classroom challenges. It mirrors the active learning process we encourage in students and can transform recurring problems into opportunities for growth. Most important, it also creates space for students to share their voices and perspectives—allowing them to play a role in guiding the changes that are implemented in the classroom.

How to Start the Inquiry Process

Identify the problem. Begin by clearly defining the issue. For example, if students are frequently late after lunch, consider this as your inquiry focus.

Gather action information. Before rushing to solutions, gather insights from blogs, research, books, or colleagues. For instance, if the problem is tardiness, you might explore strategies like greeting students at the door or starting the class with a high-energy, collaborative activity that is engaging for students .

Frame your inquiry question. Craft a focused question using the format: What impact does X have on Y? Here X is the planned intervention, and Y is the behavior.

• What impact does greeting students at the classroom door have on their punctuality?
• What impact does a sharing circle have on students’ presentation anxiety?

This approach shifts the perspective from seeing students as the problem to exploring solutions to unwanted behaviors. Rather than saying, “Students are always late to class right after lunch,” we can ask, “What impact does an engaging collaborative activity at the start of class have on students’ punctuality?” 

Implementing and Assessing the Strategy

Plan data collection. Before implementing your strategy, decide how you’ll measure its effectiveness. This could involve the following:

Quantitative data: Use attendance records, test scores, or quick surveys—whether digital or paper-based—to track student engagement. For example, monitor the number of students arriving on time before and after you start greeting them. Choose the survey method that best fits your classroom’s needs, whether it’s a digital link or QR code for students with technology, or a paper survey for those without.

Qualitative data: Collect student feedback through informal interviews or reflective journals to understand their experiences.

Mixed methods: You can collect a combination of quantitative and qualitative data to allow for quick, easy-to-read facts (quantitative) with an understanding of the why (qualitative) for the data.

Tip: To avoid overwhelming yourself, use data that you’re already collecting and analyze it with your inquiry question in mind.

Implement the strategy. Start with a small, manageable change. If you’re trying to improve punctuality, greet students at the door for a week and note any changes.

Evaluating the Results

Analyze the data . Review your collected data to see if there’s a noticeable effect. Did more students arrive on time? If you used a survey, what do the results indicate about students’ attitudes?

Reflect on the outcome. If the strategy worked, consider how it can be sustained or adapted for other challenges. If it didn’t, reflect on why. Did the strategy need more time, or should a different approach be tried?

Example: If greeting students didn’t improve punctuality, consider if greeting needs to be combined with another intervention, like a change in seating arrangements or communicating with students’ families to remind them about the importance of punctuality.

What if the Strategy Doesn’t Work?

Not all inquiries lead to success, and that’s OK. If your initial strategy doesn’t yield the desired results, reflect on the process.

• What could be adjusted? Perhaps the data collection method wasn’t effective, or the strategy needs more time to show results.
• What did you learn? Even if the strategy didn’t solve the problem, what insights did you gain that could inform future inquiries?

Adopt the same growth mindset you encourage in your students in order to view setbacks as learning opportunities . Inquiry is a cycle of continuous improvement, not a onetime fix.

Embracing the Inquiry Mindset

Inquiry empowers teachers to approach challenges with curiosity and adaptability. By framing problems as opportunities to learn, gathering and analyzing data, and reflecting on outcomes, teachers model the persistence and growth mindset we aim to instill in our students. Even when results aren’t immediate, the process fosters a culture of continuous learning and improvement, benefiting teachers and students alike.

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Police fail to make arrests or solve 7 in 10 violent crimes in Ohio, report found

Akron and cleveland police departments each had an 87% unsolved rate and columbus police had an 85% unsolved rate in 2022. canton was at 66% and cincinnati at 51%.

Seven in 10 violent crimes reported to police departments across the state in 2022 went unsolved, ranking Ohio the third worst state in the country, according to a new study released by the Council of State Governments Justice Center.

Researchers examined data from the FBI's Uniformed Crime Reporting Program for a nationwide and state-by-state look at whether law enforcement is making arrests in violent crimes. Ohio ranked third, behind Florida and New Mexico, for unsolved violent crimes.

In Ohio, the violent crime rate is 23% below the national average and the rate of violent crime reports declined 3% over the past decade. But cops aren't making arrests in most of the cases.

The CSG Justice Center report found that 58% of the 718 homicides, 65% of the 21,857 aggravated assaults, 79% of the 6,243 robberies and 86% of the 5,692 rapes reported in Ohio in 2022 were unsolved.

Failure to deliver justice erodes public confidence and sends a message that the system is not equipped to protect the public, CSG Justice Center said.

There is no simple answer about why unsolved violent crimes are increasing, said Madeleine Dardeau, CSG's deputy policy director for state initiatives.

"Agencies have had success in solving more violent crime by building community relationships and trust, implementing investigative best practices, improving crime analysis, and increasing victim-witness supports," she said. "For example, Omaha saw large improvements in their solve rates for homicides through a comprehensive, community-driven violence reduction effort that strengthened community and law enforcement relationships."

Fraternal Order of Police Ohio President Jay McDonald said police departments need to hire more staff and deploy more tech tools such as license plate readers. And the courts need to keep people accused of violent crimes in jail and give appropriate post-conviction sentences, he said.

Ohio police have worked to drive down crime rates, said McDonald, who is also Marion police chief. "The FOP of Ohio believes our officers should be commended for their efforts but there is still work to do make Ohio safer for all of our citizens."

What's going on with the crime rate in Ohio?

Crime is at the top of mind for many people. More than six in 10 people say crime in the U.S. is an extremely or very serious problem, according to a Gallup Poll survey released in January.

But long-term, the violent crime rate has fallen significantly from 758 crimes per 100,000 people in 1992 to 381 per 100,000 people in 2022.

More recently, the numbers have been a mixed bag. FBI statistics released in October show a 1.7% decline in violent crime in 2022 over 2021 across the nation. The number of murders and rapes declined, 6.1% and 5.4%, respectively, but there were slight increases in assaults and robberies.

The 2022 crime rate in Ohio is virtually unchanged from 2019.

Ohio's largest departments with the highest unsolved rates

Akron and Cleveland police departments each had an 87% unsolved rate and Columbus police had an 85% unsolved rate in 2022.

Excluding agencies that had fewer than 500 violent crime reports, here is a rundown of the 2022 unsolved rates for other large police departments in Ohio:

• Toledo, 70%
• Cincinnati, 51%
• Dayton, 64%
• Canton, 66%
• Springfield, 82%

Find the violent crime unsolved rate in your area

Laura A. Bischoff is a reporter for the USA TODAY Network Ohio Bureau, which serves the Columbus Dispatch, Cincinnati Enquirer, Akron Beacon Journal and 18 other affiliated news organizations across Ohio .

Can AI Match Human Ingenuity in Creative Problem-Solving?

When ChatGPT and other large language models began entering the mainstream two years ago, it quickly became apparent the technology could excel at certain business functions, yet it was less clear how well artificial intelligence could handle more creative tasks.

Sure, generative AI can summarize the content of an article, identify patterns in data, and produce derivative work—say, a song in the style of Taylor Swift or a poem in the mood of Langston Hughes—but can the technology develop truly innovative ideas?

Specifically, Harvard Business School Assistant Professor Jacqueline Ng Lane was determined to find out “how AI handled open-ended problems that haven’t been solved yet—the kind where you need diverse expertise and perspectives to make progress.”

In a working paper published in the journal Organization Science , Lane and colleagues compare ChatGPT’s creative potential to crowdsourced innovations produced by people. Ultimately, the researchers found that both humans and AI have their strengths—people contribute more novel suggestions while AI creates more practical solutions—yet some of the most promising ideas are the ones people and machines develop together.

Lane cowrote the paper with Léonard Bouissioux, assistant professor at the University of Washington’s Foster School of Business; Miaomiao Zhang, an HBS doctoral student, Karim Lakhani, the Dorothy & Michael Hintze Professor of Business Administration at HBS; and Vladimir Jacimovic, CEO and founder of ContinuumLab.ai and executive fellow at HBS.

Crowdsourcing people for ‘moonshots’

Any innovation process usually starts with brainstorming, says Lane, whose research has long looked at how creative ideas are produced.

“You start with defining the problem, then you generate ideas, then you evaluate them and choose which ones to implement.”

“It’s like a funnel,” she says. “You start with defining the problem, then you generate ideas, then you evaluate them and choose which ones to implement.”

Research has shown that crowdsourcing can be an effective way to generate initial ideas. However, the approach can be time-consuming and expensive. Creative teams typically offer incentives to respondents for their ideas. Then teams often must wait for input and then comb through ideas to come up with the most promising leads.

An off-the-shelf large language model such as ChatGPT, however, is free or low cost for end users, and can generate an infinite number of ideas quickly, Lane says. But are the ideas any good?

To find out, Lane and her fellow researchers asked people to come up with business ideas for the sustainable circular economy, in which products are reused or recycled to make new products. They disseminated a request on an online platform, offering $10 for participating and $1,000 for the best idea. Here’s part of their request:

We would like you to submit your circular economy idea, which can be a unique new idea or an existent idea that is used in the industry.

Here is an example: Car sharing in order to reduce the carbon footprint associated with driving. …

Submit your real-life use cases on how companies can implement the circular economy in their businesses. New ideas are also welcome, even if they are “moonshots.”

Seeking creative ideas from ChatGPT

The researchers asked for ideas that would involve “sharing, leasing, reusing, repairing, refurbishing [or] recycling existing materials and products as long as possible.” Suggestions would be scored for uniqueness, environmental benefits, profit potential, and feasibility.

Some 125 people replied with contributions, offering insights from a variety of industries and professional backgrounds. One, for example, proposed a dynamic pricing algorithm for supermarkets to cut down on food waste, while another suggested a mobile app that could store receipts to reduce paper waste.

At the same time, the research team employed prompt engineering techniques to craft a variety of AI prompts. Using these carefully designed prompts, they generated several hundred additional solutions through ChatGPT. The team strategically modified their prompts to:

• Challenge the model to create more ideas.
• Mimic the perspective of someone from a particular industry, job title, and place—a persona.
• Remind the model to provide ideas that reflect the scoring criteria.

The team then recruited some 300 evaluators well-versed in the circular economy to evaluate a randomized selection of the ideas based on the scoring criteria.

People are creative, but AI ideas are more feasible

The evaluators judged the human solutions as more novel, employing more unique “out of the box” thinking. However, they found the AI-generated ideas to be more valuable and feasible.

For example, one participant from Africa proposed creating interlocking bricks using foundry dust and waste plastic, creating a new construction material and cutting down on air pollution at the same time. “The evaluators said, ‘Wow, this is really innovative, but it would never work,’” Lane says.

“We were surprised at how powerful these technologies were.”

One ChatGPT response, meanwhile, created an idea to convert food waste into biogas, a renewable energy source that could be used for electricity and fertilizer. Not the most novel idea, the researchers noted, but one that could be implemented and might show a clear financial return.

“We were surprised at how powerful these technologies were,” Lane says, “especially in these early stages in the creative process.”

How to reach the best solutions

The “best” ideas, Lane says, may come from those in which humans and AI collaborate, with people engineering prompts and continually working with AI to develop more original ideas.

“We consistently achieved higher quality results when AI would come up with an idea and then we had an instruction that said: Make sure before you create your next idea, it’s different from all the ones before it,” Lane explains.

Additional prompts increased the novelty of the ideas, generating everything from waste-eating African flies to beverage containers tracked by smart chips that instantly pay consumers for recycling them.

Based on the findings, the researchers suggest business leaders keep a few points in mind when implementing AI to develop creative solutions:

• Knowing how to ask the right questions is important. Organizations might want to invest in cultivating an “AI-literate” workforce that can understand the capabilities and limitations of AI to generate the most successful ideas.
• Organizations should resist the temptation to rely excessively on AI. That could “dumb down” the overall level of creative output over time, leading to more incremental improvements than radical breakthroughs, the team says.
• People should view generative AI models as collaborative tools. In a sequential approach, humans could brainstorm solutions, then submit them to AI to refine them and increase their value and feasibility. Alternatively, humans could work more iteratively with AI, constantly shaping and improving the ideas it provides.

The most productive way to use generative AI, the research suggests, is to combine the novelty that people excel at with the practicality of the machine. Says Lane, “We still need to put our minds toward being forward-looking and envisioning new things as we are guiding the outputs of AI to create the best solutions.”

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