facebook reviews turn off

How to Turn Off Reviews on Facebook

Published: June 07, 2022

Sometimes, the mantra "all publicity is good publicity" isn’t true. Negative reviews can damage the reputation of your business, and when you’re working tirelessly to improve your service or product — while still trying to bring in sales — it’s understandable to want to turn off Facebook reviews when the complaints get overwhelming.

According to HubSpot Research, 85% of customers are likely to share negative experiences with others. For businesses trying to resolve problems without having too much bad press, having no reviews visible on certain platforms can be a better solution.

You’re not alone, businesses go through rough patches sometimes, and there’s steps to take to silence the noise. Today, we’ll walk you through how to turn off reviews on Facebook, and give you reasons why you should, or shouldn’t, remove them.

• Open Facebook and go to your business page.
• Click the ‘Settings’ menu for your business page.
• Select ‘Templates and Tabs’ option.
• Toggle the blue ‘Reviews’ button off.

1. Open Facebook and go to your business page.

If you own more than one business page, you want to make sure you select the page you want to disable Facebook reviews for.

2. Click the ‘Settings’ menu for your business page.

When you click on Settings, you’ll be taken to a selection of choices all under the umbrella of Page Settings.

3. Select ‘Templates and Tabs’ option.

4. Toggle the blue ‘Reviews’ button off.

Once you have toggled the button, it will be the color gray, indicating that you’ve successfully turned off reviews. This action is saved automatically, so your customers won’t see or be able to post any reviews on your page moving forward.

Turning off Facebook reviews is a big call to make that can have both positive and negative implications. Before making that decision, it's important to consider both how your business is faring as a whole and how your audience is perceiving you as a result.

Why You Should Disable Facebook Reviews

There are going to be points when business isn't booming — ugly stretches where you're prone to an influx of bad reviews. Some reasons to consider turning them off would be:

• The bad reviews were a product of isolated incidents. You could be subject to a product recall or an employee of yours might have provided particularly poor customer service before you became hip to their behavior and replaced them.
• The public's perception of your business can be volatile. There's a good chance you won't want to be bombarded with disgruntled customers venting frustrations before you have the chance to address them.
• You can't selectively delete reviews on Facebook. So long as they're not inappropriate, obscene, or flat-out false. And even if that's the case, that process can still take a while to see through.

If your business is in a rough patch that you're working tirelessly to address, it might be in your best interest to turn off Facebook reviews until you're on the side of it.

On another hand, there’s some positive reasons to keep them up even if they’re not the ratings you want, and it’s worth considering before you turn them off.

Reasons to Keep Reviews on Facebook

1. reviews add legitimacy to your business..

Reviews — good or bad — provide a degree of legitimacy to your business. They let potential customers know that others engage with your company and imply that you care about customer feedback.

2. You can respond to customer reviews or feedback.

Keeping reviews up also provides you with the opportunity to respond to customer reviews and feedback. You get to say your piece and let prospects and customers know that you hear them. You can demonstrate that you understand where they're coming from and are willing to take the necessary steps to address the issues and concerns they're raising.

3. Prospects like to see testimonials.

Even if all your customer reviews aren’t a perfect five-star rating, your customers will value the ability to read customer review testimonials . Turning off Facebook reviews can possibly kneecap your perceived authenticity. Sometimes it might be better to face the music and explicitly let your audience know the specific strides you plan on taking to make things right.

Disable Facebook Reviews If You Need To

Turning off Facebook reviews is a process that should take a lot of thought and consideration. It's up to you to decide whether taking harsh reviews on the chin or keeping things calm until you have your business in order suits your situation better. No matter which route you take, it's helpful to know how to shut Facebook reviews down — just in case they get to be too much.

Editor’s note: This article was originally published in July 2020 and has been updated for comprehensiveness.

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How to Remove Facebook Reviews (or Disable Them)

Are you sick and tired of bad Facebook reviews chasing away customer?

In this post, I’ll reveal everything you need to know about how to remove reviews from Facebook. There’s a lot to cover, so stick with me. By end of this post you’ll be able to get rid of bad Facebook reviews, report fake ones, and even disable them all.

Potential clients frequently ask us how to remove reviews from Facebook. But think about that question for a moment. It can actually mean several different things, right? So we need to dig a little deeper…

• Are you trying to report and remove fake reviews from Facebook?
• Do you want to remove bad reviews from your Facebook business page?
• Did you write an inflammatory review that you want to delete?
• Do you want to turn off Recommendations and remove all reviews from your Facebook page?

We’ll answer each of these questions in this step-by-step guide.

Can’t you just ignore bad Facebook reviews?

Absolutely not.

Customers overwhelmingly turn to business reviews before they hand over their hard-earned cash. Don’t believe me? Here are some Facebook review statistics to prove it:

• 90 percent of consumers look at online reviews before they visit a business.
• 84 percent of people trust them as much as they would trust a personal recommendation.
• 2 in 3 Facebook users visit local business pages at least once a week.
• 1 in 3 people use the platform to look for Recommendations.

Therefore, as a business owner, it’s vital for you to handle Facebook reviews that don’t reflect your company.

If your Facebook page contains unanswered bad reviews, potential customers could slip through your fingers. Take a guess at how much one bad review could cost your business?

FYI – A bad corporate reputation costs corporations hundreds of millions of dollars. Want proof? One CEO’s reputation cost his company more than 96 million dollars within a few hours.

How to report and remove fake Facebook reviews

Facebook should remove certain reviews and Recommendations automatically. For example, spam content and hate speech violate Facebook’s community standards and will be deleted. In addition, any review that is totally irrelevant to your business, such as those that neglect to mention you at all, should also qualify for unprompted removal.

But false reviews may go undetected. Don’t worry. Here’s a few tricks to pick them out.

Tips to spot fake reviews on Facebook

If you find suspicious reviews on your Facebook page, first make sure they’re legitimate. Check your records and verify that the transactions happened the way the customers claim. Can you find records of the customers? Do your transaction logs match up with their descriptions? If not, you might be dealing with fake Facebook reviews.

Fraudulent negative reviews can stem from a number of sources: competing businesses, resentful former employees, spammers, people who mistakenly post their review on the wrong business page, etc. Here are several ways to identify frauds:

• Vague descriptions
• Reviewer is connected with a competitor (or former employee)
• Recommending a competitor in the complaint

Regardless of whether or not bad Facebook reviews are true, you should respond to all of them.

Start with an apology. Then mention that you’re unable to find a record of his or her transaction. This will send a message to fraudulent commenters that you’re onto their game while still showing off your excellent customer service. Outright calling the complaint fake could backfire and make other customers trust you less.

After responding, the next step is to report them. Here’s how:

Steps to report fake Facebook reviews

• Navigate to the Reviews tab of your business page.
• Click the three horizontal dots in the upper right-hand corner of the review.
• Click “Give feedback on this recommendation.”

Alternatively, you can simply click on the word bubble with the exclamation point.

Facebook will ask you “What’s going on,” and you’ll need to select one of the following choices:

• Recommendation Not Relevant (used for fake and/or irrelevant reviews)
• Unfair Recommendation (used for suspected paid reviews)
• Nudity, Violence, Harassment, Suicide or Self-Injury, Spam, Drugs and Hate Speech.

Select the most suitable reason and provide more details if asked to do so. Here’s what the popup looks like:

Once you’ve done this, all that’s left to do is wait. Unfortunately, there’s no concrete amount of time for how long it will take to determine the fate of the review. The only reports guaranteed to be resolved in a timely manner are those that contain threats or other illegal content. You will be notified as to whether the review will be taken down or not once the reporting process has been completed.

How to remove a bad review on facebook

Unfortunately, you can’t remove reviews from Facebook that someone else wrote if they’re truthful. Your only hope of getting them taken down is to fix the situation through diplomacy or stellar customer service. If you’re able to make amends with the customer, they may delete their own review for you.

In cases where you can’t fix the problem, you should at least respond to the customer complaint to tell your side of the story.

Advice for responding to negative Facebook reviews

If your business did something to garner a negative review, follow the proper etiquette to win back the customer’s trust. If you handle the situation gracefully, your customer might even delete the original review. At the very least, you should “like” the review. But if you want a chance at winning back their patronage, you’ll need to respond.

Acknowledge their disappointment or anger, offer a heartfelt apology. Then take action to make the situation right. Try to see the review as a chance for you to increase your transparency on social media and show off your excellent customer service.

How to handle bad star ratings

Star-only ratings still appear on Facebook business pages even though they’re no longer accepted. That’s bad news for businesses because only feedback that includes a comment can be reported. Since you can’t remove fake Facebook reviews that don’t have comments, the best way to handle bad star reviews is, again, to respond.

Ask the person who posted the rating to tell you how you could improve your business. Even if they don’t respond, this at least shows the other users scrolling down your page that you’re willing to go above and beyond to refine your customer experience.

How to remove all reviews on your Facebook page

I know what you’re thinking…

Why would anyone want to remove positive reviews from their Facebook page? Because that’s the fastest and easiest way to hide bad Facebook reviews that could damage your reputation .

Let’s face it; sometimes a business goes through a rough patch. Maybe a defective product was recalled, or a store manager consistently provided terrible customer service. Meanwhile, angry customers flooded your Facebook page with piles of authentic one-star online reviews.

But you took action and fixed everything that was wrong. Your products are top-notch and customer service has never been better. Maybe you even received a few positive reviews. Yet, the negative comments just won’t go away and they’re ruining your brand reputation .

While it’s always best to remove inappropriate reviews when possible, this process can take a while. Small businesses may not be able to wait for them to be taken down. If that’s the case, your best course of action may be to simply turn off Recommendations entirely.

Follow these steps to remove reviews from Facebook

• From your Facebook business page, click “Settings.”

• Scroll down to find “Reviews” and click the “Settings” button.

It’s important to note that turning off Recommendations won’t delete Facebook reviews, it just hides them. That means if you decide to turn them back on again, all the negative ones will return.

How to delete a review you wrote on Facebook

Luckily it’s super easy to remove a review from Facebook if you wrote it. Just find the review in question, click the three horizontal dots in the top right and select “Delete.” If you’d like to edit your review instead, click “Edit Review.” If only everything else in life were so simple.

Check other review sites

Even when you’re doing everything right, things can still go wrong. Therefor you should constantly monitor all online review platforms for trouble. If you’ve got issues with Facebook, you may also need to:

• Remove Google reviews
• Get rid of Yelp complaints
• Address criticism on Ripoff Report

Push down negative results

Undesirable reviews are often part of doing business. In most cases, complaints are legitimate, and you won’t be able to remove them. That means you’ll need to invest in reputation management to handle them. This post explains how to push down negative search results .

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How To Disable Reviews on a Facebook Page

Jamie Read more February 16, 2022

Any company in 2021 is subject to online reviews that can either make or break their business. Being troubled with trolls or a campaign trying to discredit your business online? This tutorial will show you how to disable reviews on Facebook and how to handle negative feedback so you still come out on top regardless of what is said.

Reviews, or social proof, as they are otherwise known are incredibly powerful. Few people buy anything online without checking reviews first and seeing negative reviews, even one bad review with 99 positive ones is enough to put some purchasers off.

If you run a business, Facebook is an essential part of your marketing mix. With billions of users, multiple ways to interact with customers, a two-way conversation with your fans, and lots of methods you can use for engagement, why would not you use it?

There are obvious downsides though. The same trolls and jerks that make Facebook difficult to use as a private citizen can also be the same with businesses. Facebook is also used to discredit some businesses on purpose by review bombing and through coordinated campaigns of social media marketing.

Search for ‘buy negative Facebook reviews’ online and see the dozens of companies offering to sell negative reviews. For not a lot of money, you can buy negative reviews to supposedly counter the raft of positive reviews to make your profile more realistic. In reality, those services are used to discredit competitors. Nobody thinks for a second that any business would ever purposely add negative feedback to their own account.

How to Disable Reviews on Facebook

It is possible to disable reviews or to report and remove fake ones. Most would suggest removing fake ones and leaving reviews enabled. If you are continually targeted by fakes, disabling them altogether may be the only way.

To disable feedback:

When you’ve completed these steps, viewers of your Facebook page will no longer see any reviews.

This is the nuclear option as reviews are important to buying decisions but if you have no choice, that’s how you disable them.

Report a Fake Review on Facebook

If you only suffer a few fake reviews, you would be much better off tackling them instead of turning off feedback. Here’s how:

• Open Facebook and navigate to your Facebook page.

If you have ever dealt with Facebook before, you won’t have much hope that anything will happen. However, you have to follow the process and let the company do anything or nothing before taking it further.

Handling Negative or Fake Reviews

The measure of a business is not how it handles day-to-day operations but how it handles itself when things go wrong. Your first instinct might be anger, despair, and a desire for revenge but none of those things will work on Facebook.

Handling Real Negative Facebook Reviews

The key to handling negative reviews is to do it calmly and professionally. Replying with a rant is not going to win you any new customers or increased loyalty. However, if you address the problem at hand, offer to work with the customer to ensure their satisfaction, and act professionally and appropriately, the negative review can actually be made to work for you instead of against you.

It is good for customers to see how a company handles criticism. If you do it professionally and rise above any vitriol spilled in a review, you come out on top. Offer to work with the customer to make sure they are happy, you reassure all customers that even if things go wrong, you’ve got their back. That is worth many positive reviews.

However, the company is taking steps to keep these fake review accounts from doing any damage to innocent businesses. Just recently, the company removed over 16,000 accounts for this type of behavior.

Handling Fake Facebook Reviews

Handling fake reviews is slightly different but can also be turned on its head. Being honest and upfront with your customers about what is happening and asking them to leave positive reviews to counter the fakes can work.

It isn’t guaranteed to work though. Not all businesses have that kind of customer loyalty and not everyone will want to leave a review. Placing a reply to each fake marking it as such can go a long way to managing the situation.

Fake reviews are something of a plague on Facebook and other review sites. As many companies are spending resources on combating hate speech, fake news, and higher-profile issues, fewer resources are placed with other customer service areas.

Frequently Asked Questions

Can i delete a review.

Unfortunately, there’s no ‘delete’ button on a Facebook review. Your only option is to report a review or to respond back to it politely and professionally.

If I disable reviews will the existing reviews disappear?

Yes, until you turn them back on again. If someone really has it out for your business it may be a good idea to disable reviews and allow customers to post their true testimony about your company on your wall.

How can I get more reviews?

Good reviews are great advertising. If you do have one or two bad ones, getting more good ones can bring your score up. To get more reviews you can ask your patrons to leave a review. Some companies will even offer a discount for such a return of gratitude.

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How To Turn Off Facebook Reviews

You’ve started your Facebook page for your business and you’ve decided to activate the Review option. This gives you an opportunity to get more feedback from other users and to direct more traffic and attention to your page.

As it gains traction, you see more activity with regards to your content and you see all the reviews coming in.

But sometimes, things just don’t go your way and customers post negative reviews.

How do you deal? Here’s how to turn off and delete Facebook reviews.

P.S. If you don’t want to turn off reviews on your page, you can use this service to get real Facebook reviews . This will help you to get more positive reviews for your FB page.

Table of Contents

Why Turn Off Facebook Reviews Settings

There are a few reasons why Facebook owners decide to turn off the review section of their Facebook page. One reason might be as a response to firefight the influx of negative reviews. It is possible that the Facebook page is targeted by negative publicity which is not expected by the page owners. Instead of addressing each negative review, it might be best to turn off the review section and address the issue as a whole.

Another would be related to matters of safety. If the reviews received affect the safety of any individual, whether they are part of the Facebook page or anyone outside, it might be better to turn off the Review section. This is also applicable for fake and spam reviews, which post reviews not related to Facebook pages. For cases like this, it is also advisable to report the reviews so that the user accounts will be deactivated and/or reviews be removed from the Facebook page.

How To Turn off Facebook Reviews

Deciding to turn off your Facebook reviews should be decided carefully. If this is the best option for your business, the following steps will help you do this on your Facebook page.

• You need to log in to your Facebook account, first then go to your page. Look for the Settings button and click it. This will direct you to the Page Settings page.
• From the Page Settings, you will see the Templates and Tabs option. You need to click this to show all the tabs available for your Facebook page. Look for the Review slide bar from the options on the right side.
• Click on the Review slide bar. Make sure that the slide bar is grayed out. This means that you have successfully turned off the Review tab on your Facebook page.

What happens when you turn off Facebook reviews?

As soon as you click on the Review slide bar to deactivate it, this will no longer appear on your Facebook page. This includes all the reviews made from the time you had created the page up to the last review that was received. Your page’s rating score will also not appear on the page. Users will no longer be able to add reviews on your Facebook page.

This might also affect your Facebook page’s traffic. Having a high rating score has a higher chance of getting promoted by Facebook to appear more frequently in users’ news feeds. Also, the frequency of updates received by a Facebook page is also considered. Since you will no longer receive additional reviews, your ratings will not be updated.

About Deleting Facebook reviews

There’s no way to delete reviews from Facebook pages, unfortunately. The possible reason that this functionality is made that way is to limit abuse. Users will be freely able to add reviews to pages without the worry of this being removed without their consent.

On the flip side, the page owners build their credibility with this in mind. The reviews shown will be both positive and negative and they cannot select which ones should be shown on their Facebook page.

Other responses to consider before turning off Facebook reviews

Aside from turning off the review section of your Facebook page, there are a few things that can be done. Facebook reviews, when used properly, can do more for your business than harm.

This might be a passive approach but doing nothing is accepting the status quo of your Facebook page. If you feel that there is nothing wrong with your business, then there’s no need to do anything. One or two negative reviews are normal and mean that there’s still room for growth for your business. Also, there might be more pressing issues that need to be resolved first besides focusing on getting more positive Facebook reviews .

There are different kinds of responses that can be done. You can get in touch with the reviewer to ask for more information on his/her response. You can also address the negative reviews as one general response through your Facebook page. Regardless of the intent of the response, the most important thing is to plan out on how to response to negative Facebook reviews that you will be making and not add more fuel to the fire. There are things you cannot take back once you have already made them public. page.

If there are reviews that you feel violate the community standards, then it is an option to report them. These are related to harassment, hate speech, sharing false information, or the like, which are grounds for reporting. This is an opportunity to make the platform a better and more positive venue for people to share their thoughts and makes it safer for other users.

FAQs About Turning Off Facebook Reviews

Here are some frequently asked questions about turning off the reviews on your page.

Can you delete a bad review on Facebook?

Unfortunately, no. Turning off Facebook reviews from your page can be an alternative for this. It will not remove the bad reviews but it will hide all reviews from your Facebook page.

Can you turn off Facebook reviews?

Yes, you can. From the Facebook Page Settings, you can choose to deactivate the Review tab. This will remove the section on your Facebook page, as well as the ratings that you’ve gathered from all the reviews you’ve received.

You won’t be able to see the reviews, as well as your page’s rating. People will also be unable to add reviews to your page.

Can I delete a review I made on Facebook?

Yes. Much like a normal Facebook post, you can delete it. You can also edit your reviews as well as change the audience of your post. Whether you want to share it in public or just a handful of your friends, you can change this in your review.

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Blog » Social Media » How to Disable Reviews on Your Facebook Page (3 Simple Steps)

How to Disable Reviews on Your Facebook Page (3 Simple Steps)

Everybody loves reading a good review and seeing 5 stars across the board. It can be great for generating more traffic and conversions. However, if you are hovering at a 3.9 or below I would highly recommend simply disabling reviews altogether on your Facebook page. There is no downfall and if you are a local business this will most likely only end up helping you .

Thankfully Facebook does give us this option as opposed to Yelp where if you have bad reviews you are stuck with them. Unless you pay for Yelp advertising and then they will filter your reviews in your favor lol. But that is a different story.

Disable Facebook Reviews

Here is my strategy. Follow the instructions below on how to disable and or turn off the reviews on your Facebook page.

On your Facebook page click into “Settings” at the top.

On the left-hand side click into “Templates and Tabs.”

Scroll down to “Reviews” and toggle reviews to “OFF.” Then click “Save.”

And you’re done! Now the star ratings won’t show anymore and the review tab will now be gone . I think the trade off is worth it to get rid of your bad reviews. Also, Facebook keeps your history. So you can always re-enable it later if you change your mind and all your reviews and ratings will still be there.

As always let me know what you think below!

Brian Jackson

I craft actionable content and develop performance-driven WordPress plugins. Connect on X , subscribe to my newsletter (once a month), or buy me coffee .

30 thoughts on “How to Disable Reviews on Your Facebook Page (3 Simple Steps)”

Thanks for this quick guide Brian. A lot of people leave bad reviews on Facebook even if they haven’t tried your service or product simply because they have time and nothing better to do. You can contact with FB to remove these bad reviews, but this process often takes several weeks. Cheers Tom

There is a real way to remove the reviews but required to take out your address or add a not valid address on the first line. Once you remove your address, you have to come back again to the address section, so now it let you turn of the Reviews if your current address is not valid for facebook. That´s it.

I don’t believe this a good advice. If a business isn’t providing a good service, hence, rated badly, others have a right to know. It will incentive the business to get better. Reviews aren’t are a source of learning for both a business and a the consumers.

Thanks for your comment Raymond! I do agree with you Raymond… However depending on how big your business is, sometimes this is out of the marketers control. And public facing image wise and conversion wise sometimes it makes sense to get rid of it. You don’t want people hitting the FB page, seeing a bad rating, and leaving. I agree with you though, especially for small businesses who have control over why this might be happening. If they are getting bad reviews, there is a problem that needs to be fixed.

Pretty sure that you are not a small business owner. No offense, but in this day and age, people leave bad reviews if they don’t like the coffee in your lobby. More often than not, bad reviews are made up of nothing about your business and everything to do with how someone is ‘feeling’ on the day. Unnecessary remarks can hurt any small business and ratings from one disgruntled person can affect solid future business. Not at all a learning tool.

This doesn’t work anymore, star-rating got removed under map options:

now is their any possibilities of disabling the reviews option in facebook page…

You can’t. Reviews can’t be blocked/hidden, you have to accept them and I think that’s pretty stupid. Comments can be deleted and the users banned but still… if you get a storm of haters/trolls you’re screwed.

Hi. I can’t see the reviews and ratings on my page anymore. They have dissapeared. I have tried editing the address and checking the box which says ‘Show map and Check-ins on the page’ but there’s no sign of the ratings and reviews of anymore. Could you please help?

Confirmed. The option no longer includes the ability to turn off star ratings.

Hey, looking for an answer to this as we are an educational charity so the reviews tab is not really applicable for us. Any idea how to remove? Thanks!

I would change your page type, this can get rid of the stars.

How do you change your page type and what type would you change it to? Mine is Private non-profit school. Thanks

To confirm – it sounds like we’re no longer able to remove the reviews feature, correct?

That is correct, unfortunately this no longer works. I have now updated the post above with a message. If I find a new work around I will update the post. Thanks

That’d be great! I need mine gone for HIPAA purposes.

That’s originally why I wrote this, because at the time I was doing marketing for a pain management company and we had patients mentioning Doctor’s names which is a no no lol.

Yes, we don’t solicit reviews, but they post them anyway. Yikes!!

Hey Dominica, what did you end up doing? Also, Brian, where did you find that this is in direct violation of HIPAA? It’s not Public Health Information when disclosed by the patient. But this is also the reason why I am looking into disabling reviews. Really appreciate your guys’ insight on this.

The workaround doesn’t seem to work anymore, either. When I went to remove the map, check-ins, and star reviews, it didn’t give me the ability to remove the star reviews. My review section is being spammed, so I was trying to get rid of it.

The solution that worked for me is to uncheck the map box and remove your entire address. Once you do this save it. Then return to the address page and their should be a box that states something along the lines of “your address is incomplete so people cannot check in here, do you want to remove the ability to check in completely?”. Click yes to this. This will remove reviews and the ability to check in. We don’t need people to check in so it does not matter, if it does to you this may not be your solution. We did not have to change our business type or anything for this to work. Best of luck.

did you re add your address? I got the reviews gone but I wanted to be able to put my address back on my page

i did add my address back but not the full address in second line do not select the address facebook recommended, just make you own one a slice difference.

The punisher is right! It worked!!

@brianleejackson:disqus it worked for me, i mixed it up, first i changed the Category and Sub Category, then removed the address completely and removed the check box, after that i got the prompt to remove the check-in option. Now i don’t have any shitty reviews :)

Your comment about HIPAA is incorrect. Patients cannot violate HIPAA. Only professionals violate it. It is a violation for a medical professional to mention a patient’s name or any identifying information, but not the other way around.

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They have made it very easy now. Just go to “Settings” under the page you manage and go down to “Reviews”. Click edit to allow or disable.

Will this solution remove the reviews page even from Google Search? We have disabled the review functionality so reviews are not visible on the Facebook page however if at the end of the Facebook url I put /reviews this comes up in Google search. I need to be able to remove the review page from search listings.

Has anybody found a work around to remove a particular review but leave the star ratings visible? I’m an agent for my company and have a review that is good for me, but bad for my company.

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How to turn off Facebook recommendations and reviews (and why it might not be a good idea)

In business, reputation is everything. While it may take years to build, it can be struck down in a matter of hours. In today’s digital world, online reputation matters as much, if not more, than offline. Critical reviews that appear across social media can be hugely damaging. What’s more, critical reviews can sometimes be inaccurate and unfair. 

There are some 90 million business pages on Facebook and 140 million businesses use Facebook to promote their products and services further.

What are Facebook Recommendations and Reviews?

These are customer business recommendations and reviews posted to a business’s Facebook page. Facebook recently relaunched their Reviews as Recommendations. Recommendations only provide the option to recommend, or not recommend your business. A positive recommendation automatically gets a 5 star rating and a critical recommendation a 1 star rating.

In many cases, Facebook Recommendations allow customers to share their positive experience with your business. Customers can indicate whether they recommend your business to others, something that is often seen as a powerful endorsement. As a result, businesses can enjoy increased sales and even improved local SEO rankings as your business is mentioned, rated and reviewed.

On the flip side, Facebook Recommendations also provide an outlet for unhappy customers to share their experience (and to say that they would not recommend your business to others). 

There may be times when you want to remove a Facebook Recommendation. This could be for a fake or spam recommendation, or due to entirely inappropriate or inaccurate information that could damage your brand. Just bear in mind though that it is very difficult to get a recommendation removed once posted.

How to remove Facebook Recommendation

When you find recommendations that you believe require removal from your Facebook Page (i.e. they are fake), you’ll need to flag them and notify Facebook immediately. It’s not possible to delete them yourself.

In order for the Facebook team to check the recommendation, it will need to be reported. It’s worth pointing out that only recommendations with a comment on them can be reported. The Facebook team recommend that your business should comment constructively on any critical recommendation, even those you deem to be fake. This will then enable you to flag and report the recommendation accordingly and also show others that you are attempting to solve the problem in a constructive manner. Avoid calling out the fake recommendation publicly as this can appear defensive and also sow distrust amongst your audience. 

Follow these straightforward steps to get the recommendation flagged with Facebook: 

1. Find the recommendation you want to remove. 

2. Navigate to the top right-hand corner and click on the three dots. A drop-down menu will pop up and select “Find support or report Recommendation.”

3. Click the option most relevant for you and hit “Send”.

The review is now registered with Facebook. Once they review your complaint, if they find the review to be fraudulent or against Facebook’s Community Standards, the team will remove it directly from your Business page.

Why you might not want to report and remove critical recommendation

We have talked lots on this blog about the importance of responding to all customer feedback and recommendation, even the bad ones ! A genuine critical recommendation isn’t necessarily the end of the world. In many cases, this feedback can allow your business to make important changes and grow as a result. A full complement of 5-star recommendations is often mistrusted by consumers too, raising suspicions about fake recommendations.

Rather than removing these critical recommendations, consider responding positively and constructively, addressing the problems and showing that you are making efforts to improve the experience. This will allow others to see that you’re proactive and responsive.

How to hide Facebook Reviews (Recommendations)

If you’re still convinced that Facebook Recommendations aren’t for you, you can hide them entirely rather than removing. Hiding Facebook Reviews doesn’t delete the feedback, but simply hides them from view.  The Facebook tab is still called Reviews, not Recommendations – just to confuse us all 😉

Here’s how you hide, or remove Facebook Recommendations from your Facebook Page step-by-step:

• Go to Settings on your Page
• Click Edit Page
• Scroll down until you find Reviews
• Choose the Settings option (to the right of recommendations)
• Turn Reviews off

If you want to re-enable the recommendations later, go back to the same location and turn them ON again. Having no recommendations visible on your Facebook Page isn’t entirely helpful. You could be missing out on a powerful opportunity to share the experiences of your customers and might not appear as an established, trustworthy business.

Turning off Facebook Reviews is a process that should not be taken lightly. It’s up to you to decide whether taking critical recommendations on the chin or keeping things calm until you have your business in order suits your situation better. No matter which route you take, it’s helpful to know how to shut Facebook Reviews down.

Get more reviews instead

One brilliant way to outnumber and move on from a genuine critical review is to boost the number of customer reviews you receive overall. A platform like HelpfulCrowd can help you build more user-generated content by collecting content-rich customer reviews. This will have the effect of pushing a critical reviews further down the list and boosting your overall rating (so long as your business provides a good level of service to your customers of course). You can also show these alongside your Facebook Recommendations on your website using the HelpfulCrowd widgets. Sign up for a free demo today.

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How to Disable Facebook Reviews

Online reviews are a key factor in shaping the reputation of businesses. Among the different platforms, Facebook reviews and recommendations are particularly important, making it vital for businesses to manage them effectively. In this article, we will explain how to disable Facebook reviews as a last resort and explore alternative approaches to handling negative feedback.

Generate 5-star Facebook reviews for your business automatically

When and how to disable facebook reviews, identifying situations for disabling reviews.

There are instances when disabling Facebook reviews becomes a strategic move. Situations such as a PR crisis leading to an influx of negative reviews or a sudden surge in spammy feedback may warrant considering this option. If negative reviews are significantly impacting your business’s reputation , it might be time to explore the disabling process.

Step-by-Step Guide to Disable Facebook Reviews

Step 1: access your facebook business page.

Navigate to your Facebook business Page and log in.

Step 2: Access Settings

Click on Settings situated on the left-hand side of your screen.

Step 3: Navigate to Privacy Settings

In the Settings menu, select Privacy on the left.

Step 4: Choose “Page and Tagging” Options

Within the Privacy settings, click on Page and Tagging.

Step 5: Disable Reviews

Find the option that says “Allow others to view and leave reviews on your Page?” and switch the slider from right to left, turning it from blue to gray.

Considerations Before Disabling Reviews

Before taking this step, it’s important to weigh the potential consequences. Yes, disabling reviews could protect you against an influx of spam or negative reviews from bad PR, but it could also limit genuine feedback and even affect your business’s overall credibility. Consider some alternative approaches to negative reviews before deciding to disable the feature.

Alternative Approaches to Negative Reviews

When someone leaves a bad review, it can be tempting to disable the reviews altogether. But before you do that, consider other ways to handle it. 

Try encouraging happy customers to talk about their positive experiences to drown out negative reviews, or even use the feedback from those not-so-happy customers to make some improvements. By doing this, you can deal with negative feedback and still show off your business’s strengths. In a way, it’s a lot like killing two birds with one stone.

Proactive Reputation Management Tips

Managing your reputation online is important for businesses today. To do it proactively, it’s a good idea to encourage happy customers to leave positive reviews . This can really help sway the public’s opinion of your business. 

Last but not least, we want to touch on other social media platforms. Facebook is all fine and good, but don’t forget to utilize other relevant social media platforms to promote your brand and interact with your followers. 

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Say Goodbye to Negative Feedback: How to Remove Facebook Reviews

Table of Contents

Facebook Reviews are an effective approach to promoting your company’s reputation, attracting new clients, and even boosting your local rankings. But what if you get a negative or fabricated review that harms your brand’s image? How can you delete, hide, or report Facebook reviews that do not accurately reflect your worth?

Here, we will show you how to fix that issue. We will also go over how to reply to reviews, acquire positive feedback on reputation management, and get more reviews on Facebook.

What Are Facebook Reviews?

These are just client reviews uploaded to a company’s Facebook Page. Ideally, the evaluations are favorable, and they demonstrate to other consumers how pleasant doing business with you can be. Reviews differ from ratings and suggestions in that they are more detailed. It implies that, depending on the evaluation, they might be more valuable or destructive to your company.

How to Delete Facebook Reviews? 

When you come across some reviews that you think should be deleted from your Facebook Page, mark them and notify Facebook. It is not always as simple as you may think to allow the Facebook staff to investigate the review, it first must be communicated to, and at this moment, only reviews with comments can be submitted. It is not possible to mark and report a review if it lacks a comment. These apply to any review, even if it is bogus and from a person who never conducted business with your organization.

However, if you want to remove reviews from Facebook, you can follow these steps:

• Go to your Facebook page and click on the About tab
• Scroll down to the reviews section
• Find the review you want to delete and click on the three dots on the right-hand side of the review
• Click on Delete review
• Confirm the action by clicking delete

Note: Only the page owner or admin can erase a review. But if you are not the page owner or admin, you can not delete reviews. Additionally, removing reviews from Facebook may impact your overall rating on Facebook, and it is recommended to address any negative feedback with a response before considering deletion.

How to Hide Facebook Reviews?

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The technique for hiding reviews differs slightly from that for eliminating them. Hiding your Reviews does not remove them; rather, they are removed from your Facebook Page . They will all return once you re-enable them. It may be something you would like to do if you have several fraudulent reviews and need to completely delete them.

Follow the next steps to hide the bad reviews:

• Go to your Page’s Settings
• Select Edit Page
• Scroll down till you come to Reviews
• Select Settings (to the right of Reviews)
• Turn off Reviews
• Click the Save button

If you wish to re-enable the reviews, return to the same location and switch them back on.

How to Report Fake Facebook Reviews?

You received a slanderous, phony review that included hate speech and nasty comments. It may also be causing significant damage to your company’s credibility, and the only solution is to remove or report it.

• Locate the review you wish to delete.
• Click the three dots in the upper right-hand corner. A drop-down choice will appear, from which you can choose to find support or report recommendations.
• Select the best choice for you and press the send button.

The review has now been submitted to Facebook. If they determine the review to be fake or in violation of Facebook’s Community Standards (such as; misrepresentation, hate speech, bullying, cruelness, and insensitivity) after reviewing your complaint, the staff will eliminate it from your company’s page.

Respond to Your Real Negative Reviews on Facebook

Begin with a sincere apology and address the issue together, followed by a credible solution for moving forward. If you do this correctly, you can turn a terrible experience for your customer into a great one. It will also demonstrate to potential customers that your organization values its clients and is committed to assisting them.

Try the following to respond:

• Be understanding and non-confrontational.
• With recommendations as soon as possible.
• Keep your reaction brief, pleasant, and to the point.

Ensure certain that clients are satisfied with your idea and ensure every client that if something goes wrong, they will be compensated.

Why Facebook Reviews Are Important to Reputation Management?

It is critical to be aware of it due to the platform’s prominence not simply as a social media website, but also as a location for consumers to study their next purchase. According to customer review data, Facebook accounts for 19% of all reviews. In a nutshell, getting reviews on your Facebook business page can influence a customer’s purchasing decision.

If reporting or erasing a Facebook review is not a choice for you, keep in mind that you can use positive review best practices, particularly when it comes to understanding how to respond to negative Facebook reviews:

Accept responsibility and apologize

When replying to negative comments, an apology is often the best place to start because it defuses the tension. If your organization makes a mistake, admit it right away in your answer, but avoid apologizing many times.

Take important problems offline

Take the chat offline if there are issues to avoid discussing sensitive topics in public.

Stick to the company and brand rules

Make sure you understand your company’s social media and brand rules so you can respond with the appropriate terms. It contributes to the establishment of a professional tone.

Resolve certain problems

Respond to any particular issues raised by the evaluation. Positive reviews and ratings of five stars can also include concerns. Discover the customer’s experience and share any modifications or improvements made in response to their unsolicited input.

Avoid replying late. The sooner you respond to your customer, the better your chances are of resolving the issue.

Show your gratitude

Regardless of the customer’s rating, say thank you . Appreciating customer input lessens the impact of unpleasant comments while reinforcing positive emotions in your favorable evaluations.

How Can I Get More Reviews on Facebook?

Attracting more positive reviews is one of the most effective strategies you can do to turn around fraudulent or negative reviews. Return to consumers who you know had an enjoyable interaction with you and politely ask them to put a good word in for you on Facebook.

Some ways to manage the online reputation:

• Incorporate Facebook Reviews into your website and other platforms
• Create and distribute a Facebook Review link to your consumers
• Using a post-purchase email template, invite your consumers to leave a Facebook review

What Happens When You Report a Review From Facebook?

When you submit a review on Facebook, staff from the Facebook team will investigate your report and assess whether the review violates Facebook’s community standards. If the reviewer deems the post to be in violation, it will be removed from your Facebook profile. Your report is private, and the account that you denounced will not be alerted that you did so. 

It can take several days up to several weeks for somebody on Facebook’s staff to review and act on your report.

When Will Facebook Remove Fake Reviews?

When the review team determines that the review is fundamentally unfair, or when it includes one of the following kinds of content that violates Facebook’s community standards.

Violence and criminal behavior

Are removed from Facebook language that incites or aids serious violence, terrorist organizations, organized crime, homicide, and human trafficking organizations, and people are also barred from establishing a Facebook presence.

Although Facebook allows people to share their experiences and raise awareness about issues such as self-harm or suicide, it does not allow postings that celebrate or promote these concepts. Posts regarding abuse (sexual or otherwise), harassment, and intimidation are expressly prohibited. Also, it eliminates all the content that reveals personally-identifying information.

Unacceptable Content

Facebook has agreed to eliminate content that a reasonable audience would find unpleasant and upsetting. Racism, violence, explicit material, sexual nakedness, sexual conduct, and sexual solicitation are examples of content that Facebook considers undesirable.

Authenticity and Integrity

Facebook also discourages misleading and inauthentic activity. Users must make accounts in their genuine names, not an alias or a fictitious identity. Spamming, cyberattacks, the dissemination of fake news and altered media, and identity falsification are also prohibited.

How to Build a Strong Reputation by Encouraging People to Leave Reviews

Online reviews have become increasingly unavoidable. By utilizing their potential, you will have the opportunity to build brand ambassadors who will gladly spread the word about your organization.

Consumers today want to have a say, and social media is primarily about sharing ideas and reveling in the spotlight. When you’re confident that a consumer had a positive experience with your organization, you should always urge them to rate your company and, if possible, post a review on Facebook.

We know how difficult and stressful it is to cope with unfavorable reviews, which is exactly why understanding how to delete, hide, and report Facebook reviews is critical for your business. For that reason, individual reviews can be removed by Facebook’s team. 

Whatever approach you use, ensure that you answer your reviews professionally and respectfully and that you promote additional good feedback from your satisfied consumers. By doing so, you may transform your Facebook reviews into a valuable asset for your company’s success.

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How To Turn Off Reviews On A Facebook Page? [2023]

Facebook page reviews are usually useful as they can make your business more credible in the eye of a potential customer. But what if you got spammed with negative reviews?

Fortunately, you can turn off Facebook page reviews if you don’t want them to appear on the Facebook page .

If you prefer a video tutorial on how to turn off reviews on Facebook and recommendations, check out this one:

Table of Contents

How to turn of Facebook page reviews?

You have basically two options to get rid of negative Facebook page recommendations:

• you can turn off Facebook page reviews from your Facebook page
• or if you think a Facebook page review is not real, you can report it to the Facebook support team and if they agree that it is a fake review they get it deleted

We have a separate tutorial on how to report Facebook page review that you can check out here:

• How to report fake Facebook page recommendations?

Now, if you want to completely take down reviews from a page, you can also do that as we show in the next paragraph:

How to turn off reviews on a Facebook page?

Here is how to turn off the reviews tab on a Facebook page:

• Open the Facebook page.
• Here you can see all the page tabs that you have access to.

Facebook saves the changes automatically. So if you open the home page of the FB page, the reviews tab should be gone now.

Facebook reviews missing

If you can’t see Facebook page reviews on the Facebook page, it is most likely that someone already turned the Facebook reviews off.

It is also possible that you have to click on the down arrow on the home page of that Facebook page to be able to see the Reviews tab.

If you want to make sure that the Facebook reviews tab always shows up on a Facebook page then you can also rearrange the Facebook page tab. You just have to simply drag and drop the page tabs to rearrange them.

How to turn back on Facebook page reviews?

If you want to enable the Facebook page reviews again on your Facebook page.

• Open the Facebook page
• Under the cover photo, click on ‘More’ and the down arrow.
• Click on ‘Edit tabs’.
• Change the ‘Reviews’ toggle to on.

Related articles – Turn off Facebook page review

Here are some related articles to learn more about Facebook page reviews:

• Facebook Page Reviews
• How to report fake Facebook recommendations?

FAQ – Deleting Facebook page reviews tab

Can i delete reviews from my facebook page.

Yes, you can delete reviews From a Facebook page. You can either completely turn off Facebook page reviews or you can report specific recommendations if you think they are genuine reviews

How to remove the Reviews tab from a Facebook page?

You can remove the Reviews tab from a page either in the Facebook page settings, or simply by clicking on the ‘Edit tabs’ button from the home page of the Facebook page .

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How to Turn Off Comments on Facebook Post

• To turn off the Facebook comments on your public posts, you will firstly need to unlock your account if it's locked.
• Then, select a post -> three-dot menu -> Who can comment on your post? -> Profiles and Pages you mention.
• Once you apply this for one post, it does't apply to all your posts.

Turn Off Facebook Comments on Your Public Posts

• Head over to the Posts section by tapping or clicking on your profile icon (in the top right corner on Android, top left corner on iOS, top right corner drop-down menu on the web) .

• Then, select your Facebook profile name. Here, scroll down to find all your posts. Select the three-dot menu on the post you want to hide comments for.

• Then, select “Who can comment on your post?” and tap or click on Profiles and Pages you mention .
• Finally, tap or click on the Done button and that’s it.

Turn Off Facebook Comments on Your Group Posts

Hide or Delete Comments on Your Facebook Posts

Sagnik Das Gupta

Sagnik is a tech aficionado who can never say "no" to dipping his toes into unknown waters of tech or reviewing the latest gadgets. He is also a hardcore gamer, having played everything from Snake Xenzia to Dead Space Remake.

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