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28 Customer Service Resume Examples for 2024

Customer Service Resume

• Customer Service Resumes by Experience
• Customer Service Resumes by Role
• Writing Your Customer Service Resume

As the face of the organization, the customer service team is instrumental in building and maintaining a business’s reputation.

To be a successful customer service professional, you must have a wide-ranging skillset—patience, empathy, critical thinking, and detailed knowledge of your company’s products or services.

With such a tall order, you shouldn’t also have to be an expert at  building a resume . Our easy  resume tips  are available at your fingertips!

We’ve analyzed countless resumes and  chosen the 28 best customer service resume samples to help you land your next job in 2024 .

Furthermore, we’ll share our recommendations and advice so you can put your best foot forward on your resume; before you know it, you’ll also be ready to tackle your  customer service cover letter !

or download as PDF

Why this resume works

• The best way to do this is by making your points concise and highly relevant to the job to which you’re applying. If you include a  resume summary , tailor it to the business to which you apply. As a rule of thumb, the more you customize and  fine-tune your resume  for each job application, the more likely you are to get an interview. 

Entry-Level Customer Service Resume

• Choose two tastefully contrasting fonts: one for your section headers, and one for your body text. 
• Leverage white space throughout your resume to give it a clean, easy-on-the-eye, professional feel.
• We suggest bold (but not garish) colors in the header and titles to draw attention.
• Say goodbye to excess white space by adding some relevant projects you’ve worked on.
• Just make sure they relate to the  customer service job description  and emphasize your most relevant skills.

Customer Service Associate Resume

• Something very impressive on a  customer service associate resume  is when you’ve gone the extra mile to be certified. Definitely include any licenses or certifications you have in a dedicated “Certifications” section.
• Our  user-friendly resume templates  and  Google Docs resume templates  allow you to quickly add a section just for certificates and licenses.
• For example, “Handled an average of 40+ customer complaints per day with a 93% customer satisfaction rate.”

Customer Service Manager Resume

• Don’t worry though! You can easily tailor it by mentioning the specific job title you’re seeking, the company’s name, and any position-specific skills you’ve learned. If these kinds of details paralyze you, take a breath; now, make a resume with one of our  free resume templates  or  Google Docs interactive resumes  that already have sections laid out for your objective.
• Though including a  resume objective  is optional, we recommend one if you’ve had a career change, are entry-level, or simply need to effectively fill a little space on your resume.
• If you choose to add it, make sure it’s unique and personalized for every application you submit. That’s right. Every single one.

Customer Service Lead Resume

• Also, a technical support specialist position might have refined your problem-solving skills and technical knowledge, essential for resolving issues beyond the first line of support. A moment or two when your leadership stance shone brightly is a welcome addition to your customer service lead resume.

Senior Customer Success Manager Resume

• Here’s the inside scoop: dig into the job ad to get a grasp of what hiring managers are after, whether killer communications skills , a track record of success in customer handling, or knowing your way around the latest industry software (think Salesforce, Slack, and Zendesk). Then, spotlight these proficiencies in your showpiece. See? A piece of cake!

Customer Care Resume

• Think along the lines of “Spearheaded the integration of Freshdesk to streamline client communications, reducing response time by 37%” and “Negotiated service agreements with high-value clients, bringing in $576,987 in new business”. These should be your highlights—front and center of your resume’s work experience section. After all, wouldn’t you notice a candidate with figures to prove they’re a mover and shaker?

Airline Customer Service Resume

• In the same line, use larger fonts to draw the hiring manager’s attention to different essential parts of your resume. For example, role titles should be in a larger font and title case format, while terms accentuating your skills, hobbies, contact information, and education should be in uppercase.

Customer Service Call Center Resume

• It’s fine even if you mention them in other unrelated job roles. Just ensure that you clearly state how your assistance helped customers in a particular scenario.
• If you run out of room in your resume, remember that a cover letter generator can help you expound quickly on the details you care about sharing.

Customer Service Bank Resume

• Even if it’s only a short stint, mention how you went beyond resolving technical issues at a desk by adding your ability to make personalized follow-ups, maintain high-data accuracy rates, and implement any customer feedback provided.

Insurance Customer Service Resume

• Remember that expertise in communication efficiency, accurate responses align well with the requirements of the role since you will be handling customers.

Client Service Manager Resume

• And if you may, add your metrics on improving customer satisfaction to further prove your potential.

Customer Service Specialist Resume

• Luckily, customer service is typically a metric-heavy role. From sales to customer reviews to retention, there’s a lot of numbers you can draw upon, such as customer satisfaction scores, how many customers you helped, and sales targets you exceeded.
• Metrics draw the eye of the resume reader and increase the length of time they’ll review your  customer service specialist resume , which increases your likelihood of getting an interview. Since a hiring manager will, on average, spend six seconds reviewing your resume, hooking their attention quickly is key.

Retail Customer Service Clerk Resume

• The structure of your  retail customer service resume  can either help or hurt the flow of the employer’s reading experience and affect whether or not you get that interview.
• We suggest you experiment with an array of  resume templates  and go for the one that zooms in on your greatest selling points.
• Sprinkle in impressive numerical metrics such as team headcounts, sales targets met, and payment processing accuracy percentages whenever possible.

Customer Success Manager Resume

• Challenge yourself to prove your impact with metrics.
• For example, how much time did you save in labor hours? How much did you increase profits for the company? Provide any details that show how quickly you could boost numbers at the next business that’s smart enough to hire you. 
• Striking a good balance between hard and soft skills is tricky, but doable—the  skills section on your resume  can emphasize the soft skills that made those impressive numbers happen in the first place.

Bilingual Customer Support Resume

• For example, you can mention the number of reward program members you signed on, the number of customers you helped per shift, the number of performance-based awards you earned, and the percentage of bilingual clients who specifically returned to you for assistance.
• Pass the automated tracking system filter by peppering your skills section with relevant keywords you’ve taken the time to mine from the  job description .
• Just be sure the keywords you glean from the job description truly match the skills you possess! Better to be a master of a few talents than have a surface knowledge of many.

Customer Service Consultant Resume

• Having trouble breaking up with the roles you had in high school? You can save old positions in a separate document, just in case. Just reassure yourself that you can discuss this expertise during an interview.
• Rather than cramming your work experience down to microscopic font size, try honing in on your most relevant work history. 
• Since you probably have plenty of experience, you may want to consider including a  resume summary , which can give a valuable overview of your skills and how they’ve driven results over the course of your lengthy (10+ years for a summary) career. 

Customer Service Agent Resume

• As long as you’re not distracting from the content of your resume, go ahead and get a little creative. 
• Do this by  organizing your resume  into distinct sections (subheadings are your friend), and use an unexpected pop of color to draw on your personality. Who said your resume has to be boring? 
• Focus on adding hard skills, like Zendesk, Salesforce, and Microsoft Word.

Customer Service Success Specialist Resume

• Hiring managers in the customer service field often have less than a minute to review your resume, so it’s important that you place the most relevant information where they’ll see it! 
• Emphasize growth in your career by ordering your work experience in a  reverse-chronological resume format , meaning that your most recent experience will be listed at the top of the page. 
• Including numbers in your work experience bullet points shows the employer that you’re great at your job! Ultimately, they’re looking for specialists who can perform the job well, and numbers prove that you can. 

Customer Service Coordinator Resume

• That’s right. Your resume doesn’t need to look computer-generated to command respect. In fact, using a sprinkle of color can demonstrate your confidence and individuality, making you an even more appealing candidate. 
• A word of caution: While more companies are valuing the individuality and flair of applicants, there are times when toned-down colors (like deep navy, slate gray, or hunter green) may be more appropriate. This can be especially true if you’re applying to a larger corporate business. Determine what’s best by investigating the  customer service job description’s  work culture.

Customer Service Advisor Resume

• Now, that doesn’t mean you need to bring the entire color wheel to your resume. Instead, focus on grabbing recruiters’ attention by using one or two colors for your section titles. You can start from scratch to find a visually-appealing color, or use a  resume template  if you’re not artistically inclined. 
• Take your resume personalization to the next step by adding a  career summary  section if you’re a total pro in the field with more than a decade of experience. Use this section for some humble bragging and tell hiring managers about your biggest accomplishments over the course of your career. Because if there’s any good time to brag, it’s on your resume, right?

Customer Service Technician Resume

• It’s surprisingly easy! Using hard numbers throughout your resume makes hiring managers slow down and read more carefully, plus using metrics supercharges your resume clout and indicates that you know your value (literally). 
• Don’t be afraid to highlight your  hobbies and interests on your resume .
• But, please, please ensure you can relate them to the job. If you’re including a super interesting hobby, a hiring manager is almost certainly going to ask you all about it. You better 1.) actually do that hobby, and 2.) be able to relate that hobby to relevant customer service tech job skills. 

Customer Service Representative Resume

• So, instead of simply adding ‘Sales’ as a skill in your customer service representative resume , use an example of where and how you used said skillset. Try, “Boosted high-end electronic sales by 34% through deep product knowledge and personalized demonstrations.”

Call Center Customer Service Resume

• Format your resume so that your most recent experience and achievements are at the top of your call center customer service resume . By doing this, you’re presenting those highlights in a way that they’re the very first thing a recruiter will probably look at.

Professional Customer Service Resume

• Let’s say you have a Certified Customer Service Professional (CCSP) certification on your professional customer service resume—it immediately lets a potential employer know you’re well-equipped and ready to provide exceptional customer service.

Customer Service Supervisor Resume

• If you know your way around a specific CRM or management software, don’t miss the opportunity to add it to your customer service supervisor resume and show an employer you’re a well-rounded candidate.

Remote Customer Service Resume

• By using a remote customer service resume template that’s clutter-free and spotlights what’s really important, you can show a recruiter what they need to see to form a positive opinion of you.

Customer Service Sales Resume

• Let’s take the poetry writing, portrait sketching, and vector illustration mentioned in this customer service sales resume . They convey that you have a knack for being creative, understanding design, and paying attention to detail—all of which will come in handy in your professional role.

Related resume guides

• Receptionist
• Sales Associate
• Front Desk Receptionist

4 Tips to Improve Your Customer Service Resume Today

Customer service resumes have gone beyond a simple list of experiences and education that prove your worth. Now, they’re as varied as the candidates themselves. Before writing a resignation letter and applying for your next job, check out BeamJobs’ list of recommendations to make your resume sound professional, look neat, and prove without a doubt that you’re the best candidate. We’ll cover:

• Customer service skills
• Formatting your customer service resume
• Quantifying your previous impact
• Customizing your resume for each job

Tip 1: Confidently choose your customer service skills

The  skills section of a resume  might be short, but it packs a punch. This is where you sell what you’re capable of and what you can do. This section is especially important for ATS to keep you in the running, so it’s crucial to pay attention to what skills you possess.

You should list both hard skills (like Microsoft Office Suite, HubSpot, or HelpDesk) and soft skills (like organization, problem-solving, and interpersonal communication). The best place to find applicable skills would be the job description itself—see what’s required for the tasks listed, and then use those tasks to steer you in the right direction.

Let’s say you run across a  customer service job description  requesting bilingual support like this:

• Answer telephone calls and emails promptly in Spanish and English
• Maintain and extend client base through positive customer interaction
• Excellent verbal and written skills in both Spanish and English
• Strong organizational and analytical skills 
• Flexible—must be able to work independently AND with a team daily

Based on the job description, it’s clear this company values a bilingual, organized individual who is an effective communicator. These skills (as long as they accurately define you) should serve as the foundation of your skills section. And a word to the wise—don’t apply for a job if you can’t honestly say you own the skill set required. 

Now, it’s time to tailor your skills section to the job description, which could look like this:

• Bilingual (Spanish and English)
• Organized 
• Strong verbal and written communication 
• Proven customer success 
• Empathetic 
• Methodical and thorough documentation 
• CRM (HubSpot)

Not every customer service job description will look like the one above, so your skills section should reflect the role for which you’re applying.

The following skills would be great additions to other customer service positions:

• Data analysis
• Metrics-driven
• Customer service reporting
• Self-motivated
• Social media
• Creative problem-solver
• Inquisitive

Tip 2: Format your resume for the ATS and recruiters 

When you open the pages of a book, what’s more inviting: dense blocks of text with little color or short paragraphs with headings, indents, and plenty of white space? The latter is easier to read and, thus, more inviting. Your customer service resume needs to follow the same principle since it’s your first impression. Make the recruiter’s job as easy as possible by being neat, easy to read, and understandable. 

There are multiple ways to achieve this, but one of the easiest is to put things in  reverse-chronological format . This helps recruiters know immediately where you’re coming from. (For example, if you recently worked as a customer service representative, you’ll have a shorter adjustment period. And even if you were a customer service rep a few years ago, the reverse-chronological order will help recruiters quickly assess your qualifications.)

Further suggestions for keeping your resume easy to read: 

• Bullet points rely on keywords, essential for making your resume ATS-friendly. The condensed structure and repetitive points also relieve eye strain when reading.
• Place the customer service title beneath your name to make it easier for the recruiter to keep that specific job in mind as they scan your resume. This is especially crucial when a company is hiring for multiple positions.
• The average time a recruiter spends looking at a resume is six to seven seconds, which means you should only include necessities. Anything else that’s relevant can be brought up in the job interview.
• Some companies see them as antiquated, but others like knowing exactly what you’re aiming for. Scan resumes in the job field to see if others include them, and consider reaching out to current employees on LinkedIn for advice.
• Primarily, fancy icons or images may confuse the ATS. Beyond that, leaving them off your resume looks more professional; plus, it leaves room for more important things, like skills or awards.

Objective or summary for your customer service resume?

Objectives and summaries  are a hot topic for resumes. It’s up to you to decide if an objective or summary is needed for your customer service resume. Typically, objectives/summaries are a good idea if you’re changing careers, you’re an entry-level applicant, or if you want to customize them for each application. Otherwise, it would be best to leave space for other things.

The difference between objectives and summaries rests in their purpose and your level of experience. Both are roughly two to three sentences, but  an objective describes your interest and qualifications for the job while a summary highlights your past work . If you have limited experience, you should choose an objective to sell why you’re the best candidate, but if you’re years into customer service, you could include a summary to describe your unique background.

No matter if it’s a summary or an objective, it should always be concise, informative, and personal ; this is your chance to show your personality and skills before the interview, so make it count.

When you write your objective, communicate your reason for applying and why you’d make a great candidate. Avoid making it generic, flat, or too casual: 

• College graduate looking for work in the customer service industry to start a life-long career. I’m hardworking, great with people, and skilled with computers.

Instead, your objective should be specific, detailed, and unique to both you and the job description. Try something that highlights your skills regardless of your experience level:

For those who have 10+ years of experience, a summary is the best way to go. Poor summaries have limited and vague information:

• I’m a manager who is seeking further professional growth. I’m good at resolving conflicts, handling money, and writing reports; looking for a job that will give me experience and career options.

Rather, a summary should be a highlight reel of your accomplishments and expertise. To further showcase your talent, add metrics here, too:

This summary is tailored to the position and outlines the candidate’s experience and skills while being personable and not too formal. By carefully crafting your objective or summary, you can rise above the competition in just two to three sentences.

Tip 3: Leverage metrics on your customer service resume 

Leveraging metrics is all about avoiding generality and demonstrating success. Most job description bullets don’t describe how successful, friendly, or efficient you were. However, saying, “Assisted 200+ customers weekly with technical questions with a 98% customer satisfaction rate,” tells the recruiter the specifics of your talents and abilities. 

Writing metrics for every single bullet point isn’t necessary, but including an estimate when you can is better than staying vague.

Some customer service metrics to add to your resume include:

• Customer satisfaction (CSAT) score: The core aspect of customer service is keeping customers happy, so providing high CSAT scores based on your interaction with customers is bound to get recruiters noticing.
• Net promoter score: Just like the CSAT, this gives an insight into how happy customers are with the company. 
• Employee retention rate: This statistic works well if you’re in a management position with a tight-knit group. That means your leadership has a direct effect on how many customer service reps leave or stay.
• Resolution rate: By showing a percentage of solved cases, you demonstrate your effective problem-solving skills and care for the customer.
• Customer effort score: This shows how much effort it took to get an issue resolved. Less effort means you’re easier to work with and more effective, which is why a low CES score is useful to add to your resume.
• Customer/employee numbers: Providing the number of teammates, employees, or customers you’ve helped or served is a great way to show your capability in helping large volumes of people.

Now that you know what kind of metrics to include, below are some examples of how you can use them in practice. If you have trouble calculating some of the aforementioned metrics,  HelpCrunch  or  Kustomer  have some helpful formulas. 

• Assisted over 250 patrons with technological questions monthly with a consistent 86 CSAT score based on interactions
• Extended the client base through positive, empathetic communication, resulting in a net promoter score of over 50
• Led a group of 20 employees through conflict resolution training, and updated onboarding processes that improved employee retention by 23%

Tip 4: Customize your customer service resume for the job 

Just as every company is different, no customer service position is identical. So, why would you submit the same resume for multiple customer service job applications? Tailoring your resume shows you have researched the job and helps corroborate your candidacy.

Check the following list for advice on how to customize sections of your resume:

• Mention the company by name and what you hope to accomplish. Check the “job details” section of the job description to see what the company hopes to achieve, whether it’s boosting customer loyalty or increasing customer satisfaction.
• Many customer service jobs require similar skills, but that doesn’t mean your skills should stay stale. Check the job description’s qualifications to scan for skill keywords to use. Keep it under 10 to avoid being excessive.
• Include the job description requirements in your resume as much as you can. If the job description says they’re looking for someone who will “standardize quality customer service through positive customer interactions,” mimic that wording on your resume to describe your past achievements. This helps make your resume ATS-friendly while highlighting your skills.
• No matter the customer service role you’re seeking, there are many ways to  write your resume  so that it’s relevant and unique to every application:

Customer service resume

• All of these are good ways to customize your job description points.
• Include a concise objective that mentions the company by name, and highlight why you’re qualified for the job.
• Have you assisted large volumes of customers or boosted overall customer numbers? Have you increased efficiency or used specific software discussed in the job description? 

Customer service rep resume

• Outcomes like increased sales or error reductions are great metrics to include.
• Highlight skills like empathy, friendliness, and negotiation in your skills section and job description bullets.
• Include your goals for your interactions with customers, like “established lasting relationships” to draw attention to your interpersonal skills.

Customer service manager resume 

• Use verbs like “directed,” “led,” or “modeled” to demonstrate productive leadership.
• Include a summary to showcase the success of your career so far and what you can bring to your new job.

Entry-level customer service resume

• For example, if you were a lab assistant, you had to be highly organized and a great problem-solver, which would work well in a customer service resume.
• Stress your ability to work well with people—include any courses,  extracurricular projects , or volunteer efforts where you interacted with people consistently. 

Retail customer service resume

• Include past experience where you solved problems, troubleshot issues, or resolved disagreements.
• Anything relating to product management would be an excellent addition—think of past jobs that dealt with marketing or sales, especially if you can provide metrics like increased revenue or reaching sales targets.

Customer success manager resume

• CSMs must be able to see trouble coming and steer clear, so include responsibilities where you proactively and positively improved the customer’s experience.
• Resilience and tenacity are two core elements of the customer success journey, so long-term projects and goals are solid additions to prove you’re willing to spend the time to get something done right. 

Bilingual customer support resume

• Include all languages in which you’re fluent in the skills section. Also, make sure to highlight your bilingual (or multilingual) abilities in your objective or summary.
• Mention how you improved your customer service strategies or practices as this will show you actively make customer experiences better for everyone.

Customer service consultant resume

• CSCs are also great advocates for both the customer and the company. They see things from both the customer’s perspective and the company’s, so keep your resume balanced between your advancements for the company and your success with customers.

The keys to your customer service resume

Resumes are your first impression, so it’s important you make a good one. By taking the extra time to customize and adjust your customer service resume, you’ll catch the eye of hiring managers. With your list of relevant skills, professional formatting, specific job metrics, and customized additions, your resume is sure to stand out from the competition.

Upload your resume to our  resume checker  to see if your resume meets our AI-powered recommendations. If you’re starting from scratch, use the  best free resume builder , which allows you to create resumes from the ground up with helpful hints and tools from BeamJobs. If you’ve made it this far, it’s safe to say you’re well on your way to crushing your customer service resume!

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24 Customer Service Resume Examples - Here's What Works In 2024

Applying for a customer service role your resume is an essential part of your application. below, we’ve compiled five resume templates with the most important qualities that hiring managers are looking for in 2023. (google docs and pdfs attached)..

Have you ever been told that you have a sixth sense for other people’s emotions? Do you have superb communication skills? Do you love solving interesting problems? If you answered yes to any of these questions, you could have what it takes to work in customer service. In the modern era, the need for strong customer service employees is higher than ever. The internet is helping brands reach global audiences and users, making the 24/7, “always-on” marketplace a reality. In addition, customer’s voices are amplified across platforms in the modern era, making the success of a business depend heavily on customer satisfaction. A strong customer service team is key to building the foundation of a successful company, and recruiters are on the hunt for customer service representatives, managers, and supervisors who are adept at solving customer issues and who can represent and uphold the company’s brand. Experts project that the employment of customer service employees will grow a staggering 10% through 2024 -- faster than the average for any other field of expertise. But as the field grows, so does the amount of competition. If you want to work in customer service, it’s important to ensure that your resume will stand out from the crowd. What should a customer service resume in 2023 look like? Below, we’ll go over 5 successful customer service resume templates that you can download and use. We’ll also go over some of the most important skills that hiring managers look out for, and some other useful tips to keep in mind as you write your customer service resume.

Customer Service Resume Templates

Jump to a template:

• Customer Service Representative
• Customer Service Manager
• Customer Service Supervisor
• Entry Level Customer Service Representative
• Director of Customer Service
• Retail Customer Service Rep
• Call Center Customer Service Rep
• Customer Service Specialist
• Customer Service Agent
• Customer Service Cashier
• Customer Service Associate
• Customer Service Sales Associate
• Healthcare Customer Service Rep
• Remote Customer Service Rep
• Call Center Manager
• Call Center Representative
• Call Center Supervisor
• Call Center Agent
• Call Center CSR

Jump to a resource:

• Keywords for Customer Service Resumes

Customer Service Resume Tips

• Action Verbs to Use
• Bullet Points on Customer Service Resumes
• Related Administrative Resumes

Get advice on each section of your resume:

Template 1 of 24: Customer Service Representative Resume Example

If you are outgoing, patient, and a great communicator, a role as a customer service representative might be right for you. Customer service representatives are customer-facing roles who address customer concerns, issues and complaints for a company. The customer service representative is the company's first line of defense in helping customers and ensuring satisfaction. These professionals may work in-person, or in remote settings like a call center. The customer service representative may address a variety of questions and problems from customers each day, and therefore must be master communicators and skilled problem solvers. To become a customer service representative, you’ll need at minimum a high diploma, and preferably an associates degree in a related field like psychology or business adminstration. Previous customer facing experience, such as prior roles as a sales associate or support specialist will be helpful in landing this role. Soft skills are of utmost importance when it comes to what companies are looking for in potential customer service representatives. The ideal candidate will be patient, great at multitasking, and communicating.

We're just getting the template ready for you, just a second left.

Tips to help you write your Customer Service Representative resume in 2024

   showcase your ability to handle stress effectively.

A role as customer service representative can quickly become overwhelming if you don’t have great stress and crisis management tools. Customers may be emotional when they address representatives, which makes it extremely important that you show your experience with crisis de escalation, active listening, and effective problem solving on your resume.

   Highlight any successes you have had boosting customer satisfaction

Oftentimes, customer service reps are rated on a customer satisfaction score. If you’ve had roles where you were rated on a customer satisfaction survey, be sure to highlight any steps you took to improve your customer ratings. Maybe you often went above and beyond for customers, or found a new way to solve a common issue. Either way, be sure to highlight any experience you have improving customer experience.

Skills you can include on your Customer Service Representative resume

Template 2 of 24: customer service representative resume example.

When applying for a customer service role, it’s important to show the recruiter that you have the required skills and knowledge for the job. You should highlight work experience that is relevant for the role, like in the given resume, which includes three instances of past work experience in a customer service capacity. It’s okay if you don’t have over 8 years of experience in customer service -- you can also highlight your experience in your skills and in your education section.

   Strong action verbs and tangible results in customer support

The first bullet of each section has a strong action verb accompanied by a measurable outcome, i.e. “exceeded sales target by 18%”, “achieved a 100% customer approval”, and “greeted 100+ daily guests”. These bullets clearly communicate that the applicant is not only well-versed in customer service, but that they can deliver results that are beneficial to the company. You should include as many numerical examples like these as you can, since hiring managers often skim resumes for such measures of proof.

   Education and skills related to customer support fields

Customer service representatives must have high EQ, be excellent at communication, and have superb problem solving skills. They must be carefully attuned to the needs of a potential customer, or even an unsatisfied one. Try to list out all the qualities you can think of that a good customer service representative would have and highlight them in your resume. For example, this applicant highlights a very important skill -- communication -- showing that they received an M.S. in Communications and a Minor in Public Speaking. They also highlight their skill in Customer Satisfaction. What other customer service skills can you see that they highlight?

Template 3 of 24: Customer Service Manager Resume Example

The customer service manager is an integral role on any customer-facing team. Customer service managers can work in a variety of industries. They are responsible for leading the customer service team, ensuring customer ratings are trending positively, revamping customer service protocols, training new staff, and more. To become a customer service manager, you’ll need some critical soft skills and experience. Generally, hiring managers will look for a candidate with a minimum of an associates degree in business, communications, or another related field. However, those with a high school diploma could be considered if they have a lot of experience. Previous customer service and support experience is required to land this role. Candidates should be comfortable working face-to-face with customers, excellent problem solvers, and goal oriented.

Tips to help you write your Customer Service Manager resume in 2024

   highlight your leadership skills.

As a customer service manager, you will train and guide junior-level customer service staff. For this reason, you should highlight your ability to mentor and lead others. Maybe you volunteer with tutoring teens, or maybe a previous job has asked you to step up as a leader. In any case, all leadership experience you have should be clearly highlighted on your resume.

   Showcase your experience improving customer service metrics

Metrics are very important benchmarks to understand in customer service. As the customer service manager, you will be asked to help improve your team’s metrics, like customer satisfaction or NPS. For this reason, it’s important to show off any experience you have improving a team’s numbers or helping a team meet a new goal.

Skills you can include on your Customer Service Manager resume

Template 4 of 24: customer service manager resume example.

When applying for a customer service manager role, keep in mind what differentiates a manager from a representative. A customer service manager must not only be adept at prioritizing customer satisfaction and needs, but also at strategizing and implementing operational improvements to ensure a smooth and painless customer journey. They should be confident in leadership roles and understand how to manage and motivate a team of customer service representatives. This resume highlights the applicant’s experience in exactly those areas.

   Leadership-oriented work experience, essential for customer service managers

Customer service managers aren’t simply managing customers -- they’re also managing a team of representatives and ensuring that they function like a well-oiled machine. If you’re applying for a customer service manager level role, it’s important to call attention to your capacity for leading such a team. This applicant does so in the bullet points of their work experience and also includes quantifiable metrics, noting that they enhanced team performance and increased team efficacy rate by 15%, with higher job satisfaction reported amongst staff.

   Detailed bullet points with measurable results, using metrics core to customer support

When applying to a senior level role such as this one, you should make sure to convey the impact of your contributions in your work experience. This applicant has numeric metrics in practically every line of their work experience, with detailed descriptions of their role and responsibilities in organizing, enhancing, or facilitating customer satisfaction (e.g. providing 7 innovative ideas, 3 of which are implemented and successful; organized meetings...with a 95% success rate on new client projects)

Template 5 of 24: Customer Service Supervisor Resume Example

The customer service supervisor is a leadership position who oversees many facets of a customer service team. These individuals usually have extensive experience in customer-facing and/or team leadership roles. As a customer service supervisor, you will be responsible for training and mentoring customer service representatives, tracking employee performance, monitoring key metrics, solving high-level issues and complaints, and more. To become a customer service supervisor, you should have keen problem solving skills, strong leadership abilities, and be an effective multitasker. For this role, a minimum of an associate's degree is necessary, however a bachelor’s degree could help you land this role more easily. Moreover, hiring managers will be looking for candidates with 3-5 years experience in customer-facing roles, such as experience as a sales representative, customer care representative, or telephone sales representative. You must show hiring managers you understand how to effectively manage and solve customer complaints. In addition, candidates for the role should have excellent time management and leadership skills.

Tips to help you write your Customer Service Supervisor resume in 2024

   detail your ability to train and mentor others.

Since customer service supervisors are responsible for overseeing day-to-day productivity of the customer service team, it’s important that they are able to identify areas for growth and improve employee performance quickly. Any and all experience you have teaching, mentoring, or training others should be outlined on your resume.

   Highlight your experience giving constructive feedback

Customer service managers will be asked to give employees actionable feedback to improve their customer service and KPIs. For this reason, it’s important to have managerial skills such as delivering constructive feedback. Any courses you’ve taken or experiences you’ve had that relate to giving constructive feedback should be highlighted on your resume.

Skills you can include on your Customer Service Supervisor resume

Template 6 of 24: customer service supervisor resume example.

A customer service supervisor plays a key role in the smooth and successful execution of customer service operations. Typically, a customer service supervisor is one level lower than a customer service manager, and with experience may eventually be promoted to that role. Thus, this job often includes some budding responsibilities that you might expect from a manager, including recruiting, training, and general involvement in the ongoing development of the customer service team.

   Includes management skills, core to customer support teams

Because a customer service supervisor involves a sizable amount of management and supervisory responsibilities, you should call out experiences you’ve had in the workplace where you have utilized such skills. Try to think of times in the past where you’ve demonstrated admirable leadership qualities, whether it’s coaching staff, ensuring employee satisfaction, or juggling multiple stakeholders in tricky situations. In this resume, the applicant highlights that they “coached, motivated and counselled staff of 30+ employees”.

   Promotions and awards demonstrate past success and track record

A great way to stand out from the crowd is to highlight your unique accomplishments and achievements. Perhaps you’ve been promoted ahead of the typical cycle at a role, or you’ve been recognized by your superiors for your superb work ethic and dedication. Any sort of award or outstanding advancement through an organization, even in non-customer service capacities, can communicate to the hiring manager that you’re a fantastic employee. In this template, the applicant notes such promotions and awards (e.g. Awarded ‘Employee of the Year’ consecutively for 2 years; Promoted after 8 months...ahead of schedule by 16 months).

Template 7 of 24: Entry Level Customer Service Representative Resume Example

As an Entry Level Customer Service Representative, you're the front line of a company's communication with its customers. It's a role that demands exceptional interpersonal skills and a knack for problem-solving. Recently, the ability to navigate and use customer relationship management (CRM) software has become more important as companies digitalize their processes. When crafting your resume, it's crucial to portray not just your customer service abilities, but also your adaptability in a technology-driven workspace. In this role, patience and empathy are also key. The pandemic has put customer service reps under increasing pressure as businesses pivot to meet changing consumer needs. Your resume should tell a story of resilience, adaptability, and unflappable customer service even when faced with challenging situations.

Tips to help you write your Entry Level Customer Service Representative resume in 2024

   emphasize crm software proficiency.

In your 'Skills' section, be sure to include any experience with CRM software. Today, companies expect their customer service reps to efficiently manage customer data, making this skill a high-priority.

   Showcase Adaptability through Specific Examples

Under your 'Experience' section, cite specific instances where you adapted to sudden changes or challenges. It shows your resilience and ability to remain composed under unexpected circumstances which are essential in a customer service role.

Skills you can include on your Entry Level Customer Service Representative resume

Template 8 of 24: entry level customer service representative resume example.

If you’re still taking classes as a student, or even if you just graduated, the recruiting world can be an intimidating place -- especially if you don’t have much work experience. Don’t worry! You can use this template to show recruiters that you have relevant experience in internships or clubs, and that you’re fully capable and skilled for the role.

   Put your education at the top for entry-level roles

You may notice that this resume template is quite different from the other templates in organization, with the education section found at the top. This is intentional, and quite common in many successful entry-level resumes. Since most students don’t have a wealth of experiences in the workplace, recruiters will look at your education section to understand your interests and your experience. Make sure to include your GPA and any honors you may have, along with relevant coursework that may be applicable to the role. You can also include any relevant certifications to show that you are someone who takes initiative to learn.

   Relevant experience, skills, and projects highlighting transferrable customer support skills

Even though it’s okay to not have experience in customer satisfaction specifically, it’s important to include as many areas where you have engaged in similar capacities. Create detailed bullet points of any internships you might have had, and include responsibilities and achievements that are directly applicable to a customer service role. You can do the same with your experiences in volunteering or with university projects. For example, this applicant calls out that they did an analysis to “understand customer sentiment and purchasing trends”.

Template 9 of 24: Director of Customer Service Resume Example

The director of customer service is a senior-level role. This person oversees an organization's customer service program, policies, and procedures They may develop customer service KPIs and metrics, assist in developing budgets, interpret customer service data and reports, and more. All in all, this role is responsible for ensuring all aspects of a company’s customer service department are running smoothly. Given that this is a senior-level role, considerable customer service knowledge and experience is critical. Hiring managers will be looking for a candidate with a minimum of a bachelor’s degree in business adminstration or management. Moreover, ideal candidates for this role will have 5+ years of experience in customer service. Companies will look for a candidate with previous experience in roles such as sales manager, supervisor, or customer care executive. Strong candidates for this role will have a deep understanding of customer service metrics, budgeting, and project management.

Tips to help you write your Director of Customer Service resume in 2024

   highlight your project management knowledge and skills.

As a director of customer service, you will need to execute on many projects and tasks. It’s important to understand how to effectively work through projects and delegate tasks as appropriate. For this reason, you should show off any project management experience on your resume. It’s wise to get certified in Six Sigma Green Belt, or another popular project management framework.

   Showcase your success cross-collaborating interdepartmentally

The director of customer service will need to collaborate internally with the sales, marketing, and finance teams to complete projects and meet goals. Therefore, it’s important to detail instances where you have successfully collaborated with other departments to execute a project or meet a new goal.

Skills you can include on your Director of Customer Service resume

Template 10 of 24: director of customer service resume example.

The Director of Customer Service is a highly ranked position in the customer service team, and commands a large scope of responsibility for the organization’s implementation of customer service initiatives and execution of strategic imperatives. Accordingly, this position requires excellent business judgment, fantastic management skills, and strong decision-making abilities. It is essential to showcase evidence that you have such expertise by including detailed descriptions of your experience in customer service related positions, as well as evidence of your technical skills, specifically those needed to facilitate operational management.

   Strong work experience section, with evidence of management-level customer support experience

A detailed history of work experience in customer service is one of the most important parts of your resume when applying for a Director level role. Notice that the applicant uses strong action verbs as well as quantitative accomplishments throughout the bullet points under each role. Recruiters must be able to quickly skim your resume and obtain a picture of someone who has the expertise required for providing the strategic direction and knowhow to deliver high quality customer service and execute on standard policies and procedures.

   Technical skills, to help you get past Applicant Tracking Systems

As a Director of Customer Service, simply including your experience in working with customers might not showcase the necessary skills you need to qualify for the job. That’s why it’s important to emphasize your technical abilities with specific platforms such as Zendesk / HelpScout or Salesforce, or even with customer relationship management (CRM) systems. This also helps you get past ATS, or resume screeners, which may auto-reject your resume if you don't have the right skills on your resume.

Template 11 of 24: Retail Customer Service Rep Resume Example

This is an almost entirely customer-facing position. You will be the face of the company to the customer and will be on hand to lend a friendly face and to answer any questions they may have. You may also be tasked with dealing with customer complaints and offering solutions, as well as any cashier tasks, or sales tasks that may be assigned. This job requires a positive attitude, problem-solving skills, and excellent communication, among other soft skills. While no higher education is required, it would look good on your resume to have a degree. More importantly, however, is your experience. Recruiters want to see that you have had experience in customer-facing positions; preferably in the industry you are applying to. Take a look at this successful resume sample.

Tips to help you write your Retail Customer Service Rep resume in 2024

   gain certification to give you an edge..

Go the extra mile and gain customer service certification. It will show recruiters your commitment to the profession and will also show the knowledge and ability you bring with you. This applicant has three impressive certifications.

   Use your skills list to show task capabilities.

Show recruiters the functions of your job that you can do by using your skills list. Show them that you can handle customer service, sales, cashiering, etc. This applicant has done this very successfully.

Skills you can include on your Retail Customer Service Rep resume

Template 12 of 24: call center customer service rep resume example.

In this position, you will be helping customers with any queries or problems they may have related to the company. The only difference between you and other customer service reps is you will be working over the phone and in a call center. To succeed you must have excellent communication and problem-solving skills. The ability to remain polite and helpful in stressful situations is also key. The big benefit to this position is you do not have to be in the same physical location as the store or company. Many call centers for American companies are located in other countries. Here is a recruiter-approved resume sample for this position.

Tips to help you write your Call Center Customer Service Rep resume in 2024

   list all languages that you speak..

Having an extra language when working in a call center position is highly beneficial and desired. So list all languages that you can communicate with over the phone. Make sure to include your level of proficiency for each.

   Include your customer satisfaction rates.

An easy way to make your resume shine is to include actual figures that show recruiters how successful you have been in previous positions. So include your customer satisfaction rate or rate of resolving customer problems.

Skills you can include on your Call Center Customer Service Rep resume

Template 13 of 24: customer service specialist resume example.

A customer service specialist is in charge of handling any customer queries and resolving any issues they may face in a timely manner. This may be in person, over the phone, or via email. To succeed you must be an excellent communicator and problem solver. Recruiters will be looking to see customer service experience. While a degree is not always necessary, any related degree or certification will greatly benefit your application and resume.

Tips to help you write your Customer Service Specialist resume in 2024

   include all industry-standard tools in your skills section..

You need to show that you are experienced in using basic customer service tools. So make sure your tools list reflects this. Go a step further by finding out the tools of your company of choice and ensure you include those in your resume when applying to that company.

   Work on getting customer service certification.

Get a leg up on the competition by getting customer service certification. It will show your dedication to the profession and also indicate a strong skill set to recruiters.

Skills you can include on your Customer Service Specialist resume

Template 14 of 24: customer service agent resume example.

A customer service agent assists a company’s customers, addresses concerns, and answers questions. This is a customer-facing position so you need to be approachable, friendly, polite, and helpful. Recruiters would prefer to see a resume showing customer service experience in their industry. Any extra steps you have taken to gain certification or even a degree in customer service or a related field would also be a huge positive.

Tips to help you write your Customer Service Agent resume in 2024

   include any other customer-facing experience..

If you have experience in sales or any other customer-facing job, feel free to include it if your experience section is looking scarce. There are very many relevant transferable skills you will gain from these positions which would help you succeed as a customer service agent.

   Quantify your workload capabilities.

Impress recruiters by including figures of how many customer complaints you resolved in previous positions. Include any other impressive figures related to customer service tasks.

Skills you can include on your Customer Service Agent resume

Template 15 of 24: customer service cashier resume example.

A customer service cashier is responsible for processing payments of customers when they want to buy a company’s products. Your tasks may include scanning goods, confirming prices, processing cash or card payments, keeping the cashier area organized, bagging or wrapping goods, etc. Like other customer service staff, you need to have excellent communication and a polite and helpful demeanor. In addition, you will need to be good with numbers and be experienced in using payment technology. Recruiters would prefer to see applicants with retail cashier experience.

Tips to help you write your Customer Service Cashier resume in 2024

   keep your cashier tools section updated..

Technology is always advancing. As new and more efficient cashier tools are developed, ensure you learn to use them and update your resume to include them.

   Highlight any financial experience.

A degree in accounting or a similar field is extremely useful for this position. Any financial certifications would equally be beneficial. So ensure you list any related certifications. If you have none, consider gaining some to stand out from the crowd.

Skills you can include on your Customer Service Cashier resume

Template 16 of 24: customer service associate resume example.

A customer service associate ensures that a customer’s experience is as smooth and enjoyable as possible. You will need to be friendly and helpful. Your tasks will include handling any customer queries or problems and providing solutions to any issues they may have. You will also be in charge of keeping a good record of customer interactions and relaying any customer issues to your superiors. Soft skills you must possess include excellent communication, excellent problem-solving skills, and an inviting and calm demeanor. Take a look at this successful customer service associate's resume.

Tips to help you write your Customer Service Associate resume in 2024

   list your capabilities in the skills section..

Make your capabilities as easy to recognize as possible by listing the customer service tasks you can do in your skills section as this applicant has done.

   Include any customer-facing experience.

Customer-facing positions have a lot of overlap in terms of skills and tasks, so adding them to your resume will be useful. This applicant has included their cashier experience.

Skills you can include on your Customer Service Associate resume

Template 17 of 24: customer service sales associate resume example.

This is an entry-level position where you will be tasked with assisting customers at any point of their sales journey while in your store. You may be responsible for greeting customers as they arrive, answering any questions about products, assisting them in finding the right products, facilitating the payment process, and even handling refunds if necessary. This position requires excellent interpersonal skills, communication skills, and self-motivation, among others. Take a look at this resume sample.

Tips to help you write your Customer Service Sales Associate resume in 2024

   ensure your tools reflect the entire sales cycle..

Show recruiters that you are experienced with all industry-standard sales tools from cashier tools to scanning tools, to relevant customer CRMs. Go an extra step and find out what tools the company of your choice uses and make sure to include those in your resume.

   Show your background in finance-related tasks.

Doing cashier tasks is a fundamental part of the job. Because of that, recruiters will want to see that you are good with money and accounting. If you have any qualifications or previous experience in those fields, be sure to include them.

Skills you can include on your Customer Service Sales Associate resume

Template 18 of 24: healthcare customer service rep resume example.

Professionals in this position will assist customers, where necessary, in a clinical setting. Your tasks may include handling patient intake, patients’ files, booking appointments, and any queries or concerns customers may have. Having an educational background in the medical field would be a huge plus, as would having experience working in the medical field. You also need to be someone who is experienced in handling sensitive information, and who has a friendly disposition.

Tips to help you write your Healthcare Customer Service Rep resume in 2024

   use healthcare keywords..

Show recruiters you are experienced in the field. and improve your chances of passing through any ATS resume filters by using healthcare keywords. Useful keywords may include HIPAA, insurance, healthcare, EPIC, etc.

   Get certified in the healthcare field.

Go the extra step to get certified in one or more of the core functions of your job. This applicant is a certified healthcare customer service representative and certified medical coder.

Skills you can include on your Healthcare Customer Service Rep resume

Template 19 of 24: remote customer service rep resume example.

As the name suggests, this professional performs their customer service duties remotely via email or over the phone. Their duties may include responding to customer complaints or queries, building relationships with customers, notifying customers of promotions or discounts, etc. Your written and verbal skills need to be excellent to succeed in this role. Staying self-motivated and highly productive are also keys to success.

Tips to help you write your Remote Customer Service Rep resume in 2024

   include metrics of your workload capabilities..

Show recruiters how efficient and productive you are by including metrics such as how many emails you answered in a given period or how many calls you handled.

   Include your software and hardware tools.

If you work from home, include all the hardware you will be using in your tools section. A fast computer, a good pair of headphones, and a fast internet connection are some of the tools you will most probably need.

Skills you can include on your Remote Customer Service Rep resume

Template 20 of 24: call center manager resume example.

As a Call Center Manager, your role is essentially the backbone of a company's customer service operations, and your resume needs to reflect that. You're managing a team of agents, providing training, facilitating communications, and ensuring a high level of customer service. The industry is becoming more digitally focused, utilizing real-time data and advanced software to manage customer interactions. Your resume should convey your technological aptitude, and your understanding of customer service trends. When writing your resume, consider the performance metrics and targets that call centers focus on. Businesses are increasingly valuing managers who can demonstrate their impact through tangible achievements and metrics. Optimization and efficiency are the name of the game, so evidence of your ability to improve these areas is key.

Tips to help you write your Call Center Manager resume in 2024

   show proficiency in modern call center software.

The call center industry is heavily reliant on technology, and companies often require managers to be proficient in specific software. On your resume, list the call center platforms you're familiar with. This could include CRM software, call routing technologies, or analytic tools.

   Quantify your achievements in team management and customer service

Call center managers are expected to lead their team to meet specific goals and targets. These could be related to customer satisfaction, call handling times, or team productivity. Where you can, incorporate quantifiable achievements on your resume. For example, "Improved average call handling time by 15%".

Skills you can include on your Call Center Manager resume

Template 21 of 24: call center representative resume example.

As a hiring manager, I've come across a good number of resumes for Call Center Representatives. What strikes me about this role is the level of multitasking and customer service skills required. You're dealing with customer inquiries, complaints, and sometimes even emergencies, all while navigating various systems to log calls and find information. Recently, there's been a trend towards remote roles, which means you'll likely need to demonstrate your ability to work independently and manage your time effectively. When writing your resume, it's key to showcase these abilities, along with any experience you have in handling difficult situations or complex systems in a high-pressure environment.

Tips to help you write your Call Center Representative resume in 2024

   show your interpersonal skills.

As a Call Center Representative, you're the first point of contact for customers. It's your job to make them feel heard and understood. So, on your resume, you should give examples of your ability to empathize with customers and communicate clearly.

   Prove your tech proficiency

Even though you're in a people-oriented role, tech plays a huge part in your day-to-day tasks. You'll need to log calls, find customer information and possibly troubleshoot technical issues. So make sure to list any relevant tech skills or software familiarity you have on your resume.

Skills you can include on your Call Center Representative resume

Template 22 of 24: call center supervisor resume example.

As a Call Center Supervisor, your role is infused with a mix of administrative, leadership, and customer service elements. Your resume should reflect these unique aspects. Specifically, it must demonstrate your skills in managing employees, ensuring high-performance levels, and handling customer escalations. Recently, companies are leaning towards supervisors with a strong grasp of digital platforms and analytics as call centers move towards omnichannel customer service. So, stay ahead by showcasing your digital skills and familiarity with various call center software. Moreover, hiring managers are now seeking candidates who can work remotely without compromising team productivity. In your resume, you may want to present any experiences where you've successfully managed remote teams or worked in virtual call centers, to cater to this growing trend.

Tips to help you write your Call Center Supervisor resume in 2024

   show your people management skills.

As a Call Center Supervisor, you're in charge of a team. So, it's crucial to show your ability to lead and manage people effectively. Mention any strategies you've used to boost team morale, decrease staff turnover, or increase agent productivity.

   Highlight your proficiency in Call Center software

Call center operations heavily rely on software. Your resume should demonstrate your proficiency in using call center software, be it CRM systems, auto-dialers or analytics programs. Any experience in implementing or refining these tools can be a significant asset.

Skills you can include on your Call Center Supervisor resume

Template 23 of 24: call center agent resume example.

As a Call Center Agent, you're at the heart of customer interaction. You're the voice and ears of the company, providing solutions and offering assistance. Crafting a resume for this role requires a knack for showcasing your communication skills and empathy. Also, as remote operations become more commonplace due to recent trends, it's equally important to highlight experience or comfort with digital tools and remote work environments. Secondly, call centers are evolving into contact centers, with omnichannel interactions (calls, online chats, emails, etc.) becoming the norm, so versatility is key. When writing your resume, it's crucial to show rather than tell. Don't just claim you're patient or agile — provide concrete examples of when you've used these skills. Remember, quality of customer service pulls more weight in call center roles than a high volume of calls handled.

Tips to help you write your Call Center Agent resume in 2024

   show proficiency in using digital tools.

When listing your skills, show you're no stranger to digital tools. Mention specific software or platforms you've used in past roles, especially remote communication and collaboration tools. This shows you're ready to handle remote and on-site work.

   Demonstrate versatility in customer interactions

Instead of focusing solely on call handling, showcase experiences with different forms of customer interactions. Have you handled customer queries through live chats or emails? Have you dealt with difficult customers? Provide examples. These instances show you're adaptable and ready for the modern contact center world.

Skills you can include on your Call Center Agent resume

Template 24 of 24: call center csr resume example.

Working as a Call Center Customer Service Representative (CSR) isn't just about answering calls. It's about problem-solving on the fly, maintaining a positive attitude, and communicating effectively. A call center CSR resume needs to reflect that, but also keep up with the industry's shift towards multichannel support - handling emails, social media, and live chats. When crafting your resume, understand that it's not just about listing your previous roles, but showcasing your ability to handle an ever-evolving, fast-paced, customer-focused role.

Tips to help you write your Call Center CSR resume in 2024

   demonstrate your multi-channel proficiency.

In this digital age, call centers aren't just about making and receiving calls. You need to showcase your ability to handle emails, social media, and live chats. Include any previous experience and skills you have in these areas.

   Show your problem-solving skills

As a CSR, you need to be able to think on your feet. Use your resume to tell stories about how you've solved customers' problems efficiently and effectively. Quantifiable achievements here can really make you stand out.

Skills you can include on your Call Center CSR resume

We spoke with hiring managers from top customer service companies like Zappos, American Express, and Nordstrom to bring you the most effective tips for your customer service resume. These tips will help you showcase your skills and experience in a way that stands out to potential employers.

   Highlight your communication skills

Strong communication skills are essential for customer service roles. Make sure to emphasize your ability to communicate effectively with customers, both verbally and in writing.

• Demonstrated excellent verbal and written communication skills, consistently receiving positive feedback from customers and supervisors
• Skilled in active listening, empathy, and conflict resolution to effectively address customer concerns and provide solutions

Avoid vague statements that don't provide specific examples of your communication abilities:

• Good communication skills
• Able to talk to customers

   Showcase your problem-solving abilities

Employers value customer service representatives who can think on their feet and find creative solutions to customer issues. Highlight specific examples of how you've successfully resolved customer problems in the past.

• Resolved a complex billing issue for a long-time customer, resulting in a renewed contract and increased customer loyalty
• Developed a streamlined process for handling product returns, reducing customer wait times by 30%

Don't simply state that you have problem-solving skills without providing evidence:

• Problem solver
• Able to handle customer complaints

   Include metrics to quantify your achievements

Use numbers and percentages to demonstrate the impact of your work. This helps employers understand the scope of your responsibilities and the value you brought to your previous roles.

• Maintained a 95% customer satisfaction rating based on post-call surveys
• Handled an average of 50 customer calls per day, consistently meeting or exceeding team targets

Avoid using vague or unquantifiable statements:

• Helped many customers
• Improved customer satisfaction

   Tailor your resume to the specific job

Customize your resume to match the requirements of each customer service position you apply for. Use the job description as a guide to highlight the most relevant skills and experiences.

Customer Service Representative with 5+ years of experience in fast-paced call center environments. Skilled in handling high volume of customer inquiries, resolving complex issues, and maintaining a positive attitude under pressure. Proficient in Zendesk and Salesforce CRM software.

Generic summaries that could apply to any customer service job are less effective:

Customer Service Representative with experience in handling customer calls and emails. Good communication skills and ability to work in a team.

   Emphasize your technical skills

Many customer service roles require proficiency in specific software or tools. Make sure to list any relevant technical skills you possess, such as:

• Proficient in Zendesk, Salesforce, and Microsoft Office Suite
• Experienced in using live chat and social media platforms to provide customer support

Don't include outdated or irrelevant technical skills:

• Proficient in Windows 95
• Familiar with fax machines

   Highlight your industry-specific knowledge

If you have experience or knowledge related to the industry you're applying to, make sure to emphasize this in your resume. This can help you stand out from other candidates.

• Extensive knowledge of telecommunications products and services, allowing for quick and accurate resolution of customer inquiries
• In-depth understanding of e-commerce best practices and trends, enabling proactive customer support and upselling opportunities

Avoid generic statements that don't demonstrate industry-specific expertise:

• Knowledge of products and services
• Familiar with industry trends

Many recruiters skim through your resume -- some might spend less than a minute reviewing your application. That’s why it’s so important to craft a resume that highlights your strengths well, and that helps you stand out as a strong candidate. How do you craft such a resume? Below, we’ve gathered the top tips for creating a customer service resume that will help your application shine:

  Tailor your customer service resume with industry-specific keywords

Customer service employees may work in a variety of different industries -- nearly every type of company needs to regularly interface with customers and support their needs. When applying to work on a customer service team, it’s important to tailor your resume to the specific industry that you are applying for -- whether that’s tech, consumer goods, ecommerce, or something else. For example, if the job that you’re applying for is a fast-paced tech startup, you might include such phrases as “driving conversion rates”, “eliminating customer friction points”, or “ensuring agile and scalable operations.” Every industry has their own special jargon. If you’re stuck or not sure what phrases to use, you can find these sorts of keywords by looking through multiple job listings for customer service roles at similar companies and note any words or phrases that seem to get repeated. Using these industry-specific keywords shows your hiring manager that you’ve done your homework and are serious about the role.

   Structure strong bullet points using Action Verb + Task + Metric

Staring at a blank line in your resume can be frustrating. We’ve provided a simple framework for you to follow as you craft your bullet points for your customer service resume. Hiring managers want to quickly see the impact of your contributions, and this formula will help you do exactly that, instead of filling your resume with fluff. Here’s what it looks like:

  Use your skills section wisely

Use your skill section to highlight your expertise in customer service. What skills should you emphasize? Customer service employees need to know how to de-escalate tense customer situations, improve operations and efficiencies, and organize your team and their workflow. You must be strong in the “3 Ps of Customer Service Management”: professional, patient, and “people-first” attitude.

Writing Your Customer Service Resume: Section By Section

  header, 1. put your name on the first line.

Your name should be the most prominent element in your header, as it's the primary identifier on your resume. Make sure it stands out by using a larger font size than the rest of your contact details.

Here's an example of how to format your name in your header:

Avoid adding labels or titles next to your name that could distract from it, like this:

• Name: John Doe
• Customer Service Representative John Doe

2. Include essential contact details

After your name, list your key contact details so hiring managers can easily get in touch with you. Essential details to include are:

• Phone number
• Professional email address
• Location (City, State)

You can list these details on one line, separated by dividers. For example:

John Doe 555-123-4567 | [email protected] | New York, NY

Avoid providing too many details that clutter your header and distract from the essentials. For instance, there's no need to include:

• Multiple phone numbers
• Full mailing address with zip code
• Unprofessional email handles (e.g. [email protected] )

3. Showcase your customer service job title

If you have room in your header, consider adding your current or most recent job title related to customer service. This helps quickly convey your professional identity to hiring managers.

For example:

• John Doe, Customer Success Manager
• John Doe Customer Support Specialist

However, avoid listing multiple job titles or stuffing your header with keywords, as that can appear cluttered and spammy. Stick to one clear job title most relevant to the position you're applying for.

  Summary

A resume summary is an optional section that goes at the top of your resume, just below your contact information. It's a short paragraph, usually 3-5 sentences long, that highlights your most relevant skills, experiences, and achievements. While a summary is not required, it can be a valuable addition to your resume if you're changing careers, have a lot of experience, or want to provide additional context that's not already in your resume.

However, you should never use an objective statement instead of a summary. Objective statements are outdated and focus on what you want from an employer, rather than what you can offer them. A well-written summary, on the other hand, can grab the attention of a hiring manager and convince them to keep reading your resume.

To learn how to write an effective resume summary for your Customer Service resume, or figure out if you need one, please read Customer Service Resume Summary Examples , or Customer Service Resume Objective Examples .

1. Tailor your summary to the customer service role

When writing your summary for a customer service position, it's essential to highlight your relevant skills and experiences. Focus on customer service-specific skills such as communication, problem-solving, and conflict resolution. Mention any experience you have working with customers, whether it's in a retail setting, call center, or other customer-facing role.

For example, instead of a generic summary like this:

Experienced professional with a proven track record of success. Strong communication and organizational skills. Seeking a challenging position with opportunities for growth.

Try a tailored summary like this:

Customer service professional with 5+ years of experience in retail and call center environments. Skilled in resolving complex customer issues, improving customer satisfaction rates, and training new team members. Seeking to leverage my communication and problem-solving skills in a customer service manager role.

2. Quantify your achievements

Whenever possible, use numbers and metrics to quantify your achievements in your summary. This helps provide concrete evidence of your skills and experience, and makes your summary more impactful. For example:

• Resolved an average of 50+ customer inquiries per day while maintaining a 95% customer satisfaction rate
• Improved first call resolution rate by 15% through effective troubleshooting and communication
• Trained and mentored 10+ new customer service representatives

Avoid using vague or subjective phrases like "excellent customer service skills" or "strong communicator." Instead, let your quantified achievements speak for themselves.

  Experience

Your work experience section is the most important part of your customer service resume. It's where you'll showcase your relevant experience, key accomplishments, and the value you'll bring to the role.

Let's break down the essential components of a strong work experience section for customer service professionals:

1. Highlight your customer service skills

Throughout your work experience, emphasize the customer service skills you've developed and utilized, such as:

• Active listening
• Problem-solving
• Communication

Demonstrated active listening and empathy to fully understand customer needs, resulting in a 95% customer satisfaction rating.

Avoid simply listing responsibilities without highlighting the skills behind them. Instead of:

• Answered customer questions
• Utilized strong communication skills to clearly and patiently answer customer inquiries, leading to a 10% reduction in escalated issues.

Use our Targeted Resume tool to ensure you're highlighting the right customer service skills for each job you apply to.

2. Quantify your impact with metrics

Whenever possible, use hard numbers to demonstrate the impact of your work. Metrics help employers understand the scope of your experience and the value you've provided. Consider including:

• Customer satisfaction scores
• Average call handling time
• Number of customers assisted daily
• Percentage of issues resolved independently

Maintained a 98% customer satisfaction rating while handling an average of 50+ calls per day and resolving 90% of issues without escalation.

If you don't have access to exact metrics, estimates are better than no numbers at all. For example:

• Assisted an estimated 200+ customers per week via phone, email, and live chat.

When describing your achievements, start with the result or impact, then explain how you achieved it. This format makes your accomplishments stand out more.

3. Showcase your career progression

Highlight any promotions, increased responsibilities, or special projects you've taken on. This demonstrates your ability to grow and take on new challenges. For example:

Promoted to Senior Customer Service Representative after one year, taking on additional responsibilities such as training new hires and handling escalated customer issues.

If you don't have a formal promotion, you can still showcase growth:

• Selected to mentor new team members based on strong performance and leadership skills.
• Collaborated with cross-functional teams on a special project to improve the customer onboarding process, resulting in a 15% increase in customer retention.

Use our Score My Resume tool to get instant feedback on your resume's ability to showcase career progression and other key factors employers look for.

4. Tailor your experience to the job

While it's essential to showcase your overall customer service experience, it's even more impactful to highlight experience that's directly relevant to the specific role you're applying for. Review the job description and consider:

• Which of your experiences are most similar to the responsibilities of this role?
• Have you worked in a similar industry or with a similar product/service?
• Do you have experience with any tools or technologies mentioned in the job description?

For example, if the job emphasizes experience with a specific CRM system, you might say:

• Utilized Zendesk CRM to efficiently manage and track customer interactions, ensuring timely and personalized support.

Avoid focusing on experience that isn't relevant to the role. Instead, prioritize the experiences that best match what the employer is looking for.

If you're having trouble identifying which experiences to highlight, try copying and pasting the job description into a word cloud generator. The most frequently used words will likely be the most important to the employer.

  Education

The education section of your customer service resume should be concise and highlight your most relevant qualifications. It's important to tailor this section to the job you're applying for and showcase the skills and knowledge that make you a strong candidate.

1. Put education at the top if you're a recent grad

If you've recently graduated or have limited work experience, place your education section at the top of your resume. This will draw attention to your academic achievements and relevant coursework.

Bachelor of Arts in Communication University of California, Los Angeles Graduated: May 2022 Relevant Coursework: Customer Service Strategies, Business Communication, Conflict Resolution

2. List relevant coursework and projects

If you're a recent graduate or have completed courses directly related to customer service, consider listing them under your degree. This can demonstrate your knowledge and skills to potential employers.

Examples of relevant coursework and projects:

• Customer Service Strategies
• Business Communication
• Conflict Resolution
• Capstone Project: Developed and implemented a customer satisfaction survey for a local business

3. Keep it brief for senior-level positions

If you have extensive work experience in customer service, your education section should be brief. Include your degree, university, and graduation year (optional).

Here's an example of what to avoid:

Master of Business Administration University of Texas at Austin Graduated: May 1998 Relevant Coursework: Marketing, Finance, Organizational Behavior GPA: 3.8

Instead, keep it concise:

Master of Business Administration, University of Texas at Austin

Action Verbs For Customer Service Resumes

Use this list of common customer service action verbs to effectively describe your achievements throughout your work experience. Your customer service resume should emphasize the impact of your accomplishments and contributions with strong action verbs. Try to be creative and use a new action verb for each bullet point. To pack an even more powerful punch, combine your verb with quantifiable results to show tangible proof of your work.

• Communicated
• Interviewed
• Transformed

For more related action verbs, visit Customer Service Action Verbs .

For a full list of effective resume action verbs, visit Resume Action Verbs .

Action Verbs for Customer Service Resumes

Skills for customer service resumes.

When you find the Customer Service positions that you want to apply for, always make sure to read the job description carefully from beginning to end. Hiring managers are often overwhelmed with hundreds of applications, and want to ensure that the candidates they select are serious about the position. Instead of simply dropping a generalist resume, make sure to do your due diligence -- and show that you’ve done it! How can you show that you’re done your homework on the role? Go through the job description -- you can even copy and paste it into another document and highlight the specific skills they mention. Then, make sure to include those in your work experience and note them in your resume’s Skills section. You should also try to tailor your bullet points in your Work Experience section to cater to those skill sets where you can (e.g. Enhanced customer satisfaction by 80% using [Skill name]) Generally, hiring managers who are looking to fill customer service roles are on the hunt for candidates who demonstrate excellent communication skills, a demonstrated track record of ensuring customer satisfaction, and -- if you’re applying for a role that leads a team -- strong leadership abilities such as strategy development and decision-making.

• Customer Support
• Technical Support
• Troubleshooting
• Salesforce.com
• Contact Centers
• Customer Experience
• Customer Service
• Account Management
• Customer Relationship Management (CRM)
• Social Media
• SME management
• Microsoft Access
• Telecommunications

How To Write Your Skills Section On a Customer Service Resumes

You can include the above skills in a dedicated Skills section on your resume, or weave them in your experience. Here's how you might create your dedicated skills section:

Skills Word Cloud For Customer Service Resumes

This word cloud highlights the important keywords that appear on Customer Service job descriptions and resumes. The bigger the word, the more frequently it appears on job postings, and the more 'important' it is.

How to use these skills?

Resume bullet points from customer service resumes.

You should use bullet points to describe your achievements in your Customer Service resume. Here are sample bullet points to help you get started:

Identified steps to decrease rates of returns and frauds, resulting in $75k in cost savings.

Provided excellent customer service, effectively reducing customer complaints from 65% to 23% within the first 8 months.

Acted as key contact for issue resolution and customer advocacy, reducing issues and complaints by over 45% .

Collaborated with 10 department managers and peers to develop and implement policies and procedures that increased internal efficiency by 20%.

Created customer satisfaction survey utilizing MS Project increasing customer retention by 12% and onboarding 3 new customers.

For more sample bullet points and details on how to write effective bullet points, see our articles on resume bullet points , how to quantify your resume and resume accomplishments .

Other Administrative Resumes

Cloud developer.

Relationship Manager

Service Technician

Customer Service Resume Guide

• Virtual Assistant Resume Guide
• Administrative Assistant Resume Guide
• Executive Assistant Resume Guide
• Office Manager Resume Guide
• Research Assistant Resume Guide
• Customer Success Resume Guide
• Back Office Resume Guide
• Inventory Manager Resume Guide
• Desktop Support Resume Guide
• Loan Processor Resume Guide
• Warehouse Manager Resume Guide
• Fundraising Resume Guide
• Service Desk Resume Guide
• Help Desk Resume Guide
• Administrative Coordinator Resume Guide
• Administration Resume Guide
• Scheduling Resume Guide
• Gig Economy Resume Guide
• Project Administrator Resume Guide
• Facilities Resume Guide
• Revenue Cycle Resume Guide
• Customer Service Representative Resume Example
• Customer Service Manager Resume Example
• Customer Service Supervisor Resume Example
• Entry Level Customer Service Representative Resume Example
• Director of Customer Service Resume Example
• Retail Customer Service Rep Resume Example
• Call Center Customer Service Rep Resume Example
• Customer Service Specialist Resume Example
• Customer Service Agent Resume Example
• Customer Service Cashier Resume Example
• Customer Service Associate Resume Example
• Customer Service Sales Associate Resume Example
• Healthcare Customer Service Rep Resume Example
• Remote Customer Service Rep Resume Example
• Call Center Manager Resume Example
• Call Center Representative Resume Example
• Call Center Supervisor Resume Example
• Call Center Agent Resume Example
• Call Center CSR Resume Example
• Tips for Customer Service Resumes
• Skills and Keywords to Add
• Sample Bullet Points from Top Resumes
• All Resume Examples
• Customer Service CV Examples
• Customer Service Cover Letter
• Customer Service Interview Guide
• Explore Alternative and Similar Careers

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Customer Service Representative Resume Examples and Templates for 2024

• Resume Examples
• Resume Text Examples

How To Write a Customer Service Representative Resume

• Entry-Level
• Senior-Level

Customer Service Representative Text-Only Resume Templates and Examples

Raymond Ortiz (123) 456-7890 [email protected] LinkedIn 123 Santa Maria, San Francisco, CA 12345

A Customer Service Representative with three years of experience specializing in sales, communication, and client relations. Adept at delivering quality service to diverse customers and managing high call volumes efficiently to ensure satisfaction.

• Call Center Operations
• Communication and Client Relations
• Customer Service
• De-Escalation & Conflict Resolution

Professional Experience

Customer Service Representative, West Light Florists, San Francisco, CA   October 2021 – Present

• Field in-person and telephone inquiries from more than 100 customers daily and identify solutions to resolve conflicts and ensure a high-quality customer experience
• Perform regular assessments regarding customer complaints and provide suggestions to improve customer satisfaction and retention by 15%
• Meet or exceed customer satisfaction goals month over month

Store Associate, Kohl’s Department Store, San Francisco, CA September 2020 – October 2021

• Supported 20-40 customers daily, assisted in locating products, and finalized sales transactions
• Delivered support for regular and monthly inventory processes and reconciled stock levels to ensure accurate counts
• Managed customer returns and complaints with patience and understanding

Bachelor of Science (B.S.) Marketing University of San Francisco, San Francisco, CA September 2017 – May 2021

Meera Patel (123) 456-7890 [email protected] LinkedIn 123 Franklin Pike, Nashville, TN 12345

A Customer Service Representative with six years of experience supporting sales teams and turning cancellations into satisfied customers. Recognized for exceptional communication and interpersonal skills while interfacing with diverse clientele. Proven ability to deliver high customer satisfaction ratings.

Customer Service Representative, TUV Firm, Nashville, TN August 2019 – Present

• Manage and resolve 50+ escalated customer complaints per day, processing returns, exchanges, and changes to service levels
• Train new employees on CRM software to deliver high-quality customer service
• Achieve average customer service ratings of 87%, 13% higher than the company’s average

Customer Service Representative, Dolan Call Center, Nashville, TN May 2017 – August 2019

• Provided quality customer service in a high-volume call center, processing transactions, resolving issues, and assisting with service sign-ups
• Resolved an average of nearly 500 inquiries on a weekly basis while meeting all performance milestones for speed and accuracy
• Achieved a 92%-95% customer satisfaction rating month over month
• Client Relations
• Communication
• Customer Relationship Management (CRM)

Bachelor of Science (B.S.) Marketing University of Tennessee, Nashville, TN September 2013 – May 2017

Aliya Jackson (123) 456-7890 [email protected] LinkedIn 123 Bedford Avenue, New York, NY 12345

A Senior Customer Service Professional with 10+ years of experience specializing in continuous improvement, client relations, and cross-functional leadership. A proven track record of building strong client relationships and identifying opportunities to enhance the customer experience and improve satisfaction ratings.

Customer Service Manager, Roland Financial, New York, NY August 2017 – Present

• Interface effectively with a diverse customer base, utilize de-escalation techniques, communicate with patience and understanding, and propose ideal solutions for customer issues, resulting in a 20% reduction in cancellation rates
• Identify opportunities to improve the customer experience, deliver training to new hires on service standards, and achieve customer satisfaction scores of 91%-98%
• Serve as the escalation point for 5-10 major customer issues per week

Customer Service Representative, Alliance Insurance, New York, NY May 2013 – August 2017

• Managed inquiries, calls, and complaints from up to 50 customers per day and achieved a top 10% customer service ranking out of 400+ representatives
• Trained 15+ call center employees on conflict resolution, active listening, de-escalation, and consultative sales techniques
• Customer Success
• Process Improvement
• Team Leadership

Bachelor of Science (B.S.) Marketing University of Syracuse, New York, NY September 2009 – May 2013

To craft an impactful resume for customer service representative positions, focus on accomplishments that highlight the strongest aspects of your professional career. Hiring managers value candidates who can communicate effectively with a diverse range of people, so it’s important to feature your communication skills prominently throughout the document. Showcasing quality metrics, such as customer satisfaction scores, will also go a long way in differentiating you from the competition during your job search.

1. Write a dynamic profile summarizing your customer service representative qualifications

Before crafting your summary, you should analyze the descriptions of the jobs you’re interested in applying for. You’ll likely notice repetitive key terms and qualifications when evaluating the postings. Your first sentence should include your title, years of experience, and three to four specializations that align with the job description. This information will show hiring managers that you’re a highly qualified candidate immediately upon opening your document.

Senior-Level Profile Example

Entry-level profile example.

A Customer Service Representative with four years of experience specializing in sales, communication, and client relations. Adept at delivering quality service to diverse customers and managing high call volumes efficiently to ensure satisfaction.

2. Add your customer service representative experience with compelling examples

Your professional experience section should focus primarily on your career achievements rather than simply mentioning generic job responsibilities. Hiring managers want candidates with a history of contributing to their teams and organizations. As you write your bullet points, think about your positive impact on average customer satisfaction metrics. Ask yourself if you made a process more efficient or helped improve the performance of your team members through training. These types of details make all the difference in whether or not your application makes it to the next phase of the hiring process.

Example 1 - Senior-Level

Example 2 - entry-level.

Customer Service Representative, West Light Florists, San Francisco, CA October 2021 – Present

3. Include customer service representative-related education and certifications

Although your hands-on customer service experience will always be the focal point of your resume, acquiring additional certifications online can help strengthen your job application. These additional credentials show hiring managers that you’re committed to improving your ability to deliver outstanding customer service, which may help set you apart from other candidates during the job search.

Certifications

• [Certification Name], [Awarding Organization], [Completion Year]
• Help Desk Certification, HubSpot, 2018
• Customer Service Certification, Service Strategies, 2017
• [Degree Name]
• [School Name], [City, State Abbreviation] [Dates Enrolled]
• Bachelor of Science (B.S.) Marketing
• TEMPLE UNIVERSITY, Philadelphia, PA September 2012 – June 2016

4. List key skills and proficiencies for customer service representatives

When applying for a position, the right combination of keywords is critical for getting past any applicant tracking systems (ATS). An ATS may only highlight a resume with enough keywords and the right action verbs, so a hiring manager may never see a resume that lacks the necessary phrases.

An ATS crawls through your resume, looking for specific keywords and phrases. Your resume goes to the bottom of the pile if it doesn’t find them. If it does have a good selection of keywords, it goes right to the hiring manager for consideration. Because your resume must pass both automated systems and excite the person behind the firewall, designing a resume that naturally includes these phrases is important. The more keywords you work into your resume text, the more likely you will land an interview.

How to Pick the Best Customer Service Representative Resume Template

When selecting a resume template, you should prioritize organization and readability over style.

Although many modern templates may be tempting, colors and graphics can often distract hiring managers from your work experience and professional achievements. In most instances, it’s better to choose a straightforward template, as the strength of your content will always be the determining factor in whether or not you receive an interview.

Anna Berentson - Manager of Talent Acquisition at Trupanion, Linkedin

Meet our Expert: Anna has over six years of experience as an in-house recruiting professional, specializing in roles from customer service and sales to finance and technology.

What are the most in-demand skills for a customer service representative that should be featured on a candidate’s resume? -

First, empathy is crucial. Candidates must be able to relate to the customer and make them feel like they’re truly being heard. When someone calls in, they want to know that their questions or concerns matter. Another important skill is resilience. Dealing with difficult or escalated customer conversations can be tough, but a good representative won’t let it affect how they interact with the next customer. They can brush it off and move forward professionally. Quick thinking is also essential. Sometimes you won’t have all the answers, but being able to problem-solve on the spot is a must. And if you’re stuck, knowing when to bring in others for help is key.

What type of work experience and/or other accomplishments are hiring managers looking for in a customer service representative? -

Hiring managers want to know about your past call center experience. Have you used a multi-line phone system? Have you worked in a call center or from home? How long have you spent in a customer service role, and are you looking to do this type of work long-term?

If you don’t have any call center experience, determine what cross-functional experience you have that could be applicable, and be prepared to speak to moments where you went above and beyond to help a customer. Hiring managers want to see examples of exceptional customer service and how you’ve made a difference.

What else in addition to a resume should a customer service representative candidate be prepared to provide hiring managers? -

Some companies require customer service assessments as a part of their interview process, usually the exercise entails speaking with a hypothetical customer and helping them through specific scenarios. Also, a cover letter is likely unnecessary for customer service roles unless you don’t have the specific experience they’re looking for or the job posting asks for one specifically.

Frequently Asked Questions: Customer Service Representative Resume Examples and Advice

What are common action verbs for customer service representative resumes -.

Getting stuck on what action verbs to use during the resume-building process is easy. Sometimes only certain verbs can be used to convey your professional experience accurately. Using the same words repeatedly might cause your content to appear stale or monotonous to the reader. To help you out, we’ve compiled a list to aid you in differentiating your usage of action verbs throughout your bullet points:

How do you align your resume with a job description? -

Customer service positions may be more competitive over the next decade. The Bureau of Labor Statistics predicts these jobs will shrink by 4% over the next ten years. Automation technology plays a significant role in the expected change. More companies allow customers to handle frequent tasks like returns or exchanges through a bot or web portal. With less need for human oversight on standard procedures, companies may be adding fewer customer service jobs.

You’ll want to carefully tailor your resume to the job description to differentiate yourself from the applicant pool. In addition to including appropriate keywords, you should show hiring managers examples of you using these specific skill sets throughout your career. Instead of simply saying you’re familiar with de-escalation techniques, consider using an example that showed you employing this skill to retain an at-risk account. These insights will make a much more lasting impression on the reader and increase your chances of landing the interview.

What is the best customer service representative resume format? -

Use a reverse chronological format when crafting your customer service representative resume. This format will feature your most recent achievements at the top of your document. It’s best to avoid using a functional resume format in most instances, as this approach highlights skill sets without providing context or specific accomplishments for the hiring manager.

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While not every company will require a cover letter, keeping one on hand for those that do is good. The most significant benefit of submitting a cover letter is that it allows you to mention something about the company you’re applying to and why their reputation excites you for the role. Show hiring managers that you’ve researched beforehand, demonstrating that you’re genuinely interested in the position. customer service and call center representative cover letter guides for more insights.

Frank Hackett

Certified Professional Resume Writer (CPRW)

Frank Hackett is a professional resume writer and career consultant with over eight years of experience. As the lead editor at a boutique career consulting firm, Frank developed an innovative approach to resume writing that empowers job seekers to tell their professional stories. His approach involves creating accomplishment-driven documents that balance keyword optimization with personal branding. Frank is a Certified Professional Resume Writer (CPRW) with the Professional Association of Resume Writers and Career Coaches (PAWRCC).

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Customer Service Resume [2024] - Examples & Guide

Looks great, right?! Follow the steps below to create a resume that’ll have employers in a frenzy to hire you.

You’re a customer service representative.

You keep customers satisfied by providing solutions to their concerns.

But now it’s time to ease your future employer’s concerns by providing a resume that shows your value as a customer service employee.

This involves highlighting your most notable skills and experiences.

Not sure how to do this?

Well, just follow the simple steps in this guide.

• An example of a finished customer service resume that works
• How to write a customer service resume that’ll fill up your interview diary
• How to make a customer service resume stand out [with top tips & tricks]

Looking fore more specific resume examples? Check out this list of customer service resume examples:

• Barista Resume
• Bartender Resume
• Server Resume
• Waiter Resume
• Receptionist Resume
• Cashier Resume
• Event Planner Resume
• Flight Attendant Resume
• Bar and Restaurant Manager Resume

How to Format a Customer Service Resume

Before you can serve the hiring manager, you need to organize your work station!

But what do we mean by this?

Well, just like your work station, your resume needs to be arranged in a way that doesn’t lead to confusion and delays.

Choosing the correct resume format allows the hiring manager to instantly see your most notable achievements, instead of having to hunt for them. 

The most common resume format is “ reverse-chronological ”, and it is one that we always recommend to customer service representatives. 

The following two resume formats also get our approval…

• Functional Resume – If you’ve got the natural talent to help customers, but lack the hands-on experience, this resume format is recommended. A functional resume focuses on skills, which makes it ideal for those who lack experience or who have gaps in their employment history.
• Combination Resume – Have previous experience in the customer service industry? Then you may want to use this format. Specifically, the format combines both “Functional” and “Reverse-Chronological”.

Use a Customer Service Resume Template

Right, time to fire-up your text editor and get typing!

But wait there.

Although great for creating simple files, there are better alternatives when creating a customer service resume. 

You see, text editors don’t hold its structure, which can result in layout breakages.

Want to avoid an afternoon of headache? Use a customer service resume template. You can tailor any of the following resume templates for a customer service specialist resume.

What to Include in a Customer Service Resume

The main sections in a customer service resume are:

• Work Experience
• Contact Information

To really make an impression, you can also add these optional sections:

• Awards & Certification
• Volunteer Experience

Interests & Hobbies

So those are the customer service resume sections , but what do you write for each of them? 

Let’s find out!

Want to know more about the different sections? View our guide on What to Put on a Resume .

How to Correctly Display your Contact Information

You should treat your contact section with the same care that you treat your customers.

Failure to do so could result in misspellings and wrong numbers, which makes it impossible for the recruiter to offer you an interview! 

The contact information section on your resume must include:

• Professional Title – Align this to the role you’re applying for, so “Customer Service Assistant”
• Phone Number – Check each number carefully
• Email Address – Keep your email professional ([email protected]), unlike that one from your childhood ([email protected]).
• Location – City+Country
• Optional - relevant social media
• Joe Blogs - Customer Service Assistant. 101-358-6095. [email protected]
• Joe Blogs - Customer Service Hero. 101-358-6095. [email protected]

How to Write a Customer Service Resume Summary or Objective

Establishments are always on the lookout for customer service representatives.

But this fact only makes competition more intense.

And with this in mind, we shouldn’t be surprised that recruiters spend just a few seconds on each resume.

If only there was a way to get the recruiter hooked and read through your whole resume?

Fortunately, you can this with a resume summary or objective .

As a customer service representative, you know that friendly introductions go a long way. Similarly, both resume summaries and objectives are short paragraphs that introduce your skills and experiences. 

But what is the difference between a summary and an objective?

A resume summary is a 2-4 sentence summary of your most notable restaurant experiences and achievements.

• Enthusiastic customer service representative with five years of retail experience responding to all manner of customer inquiries. Career highlights included being awarded “Employee of the Month” for 36 months out of 48 months and receiving 99% positive customer survey results at XYZ Convenience. Seeking a role at ABC Tech, where my service skills can be leveraged to achieve and maintain the highest level of customer service.

A resume objective is a 2-4 sentence snapshot of your goals and aspirations.

• Passionate and hard-working student working towards graduating with a BA in History from UT Austin. Relevant experience includes serving customers in a campus bar. Eager to become the new customer service representative role at XYZ Tech to leverage interpersonal skills for the highest quality of service.

Got relevant work experience? Use a resume summary. 

Got the skills, but can’t back it up with experience? Use a resume objective.  

How to Make Your Customer Service Work Experience Stand Out

Recruiters hate nothing more than risk.

You see, their job is on the line if they hire the wrong person.

As such, you need to prove you have what it takes, and your work experience section is the easiest way to do that

Here’s the best way for customer service representatives to structure the work experience section:

• Position name
• Company Name
• Responsibilities & Achievements

Customer Service Representative 

YXZ Convenience Store

03/2017 - 04/2021

• Achieved highest up-sell rates in both 2017 (2.8%) and 2019 (3.2%)
• Worked at the customer information desk for 10+ hour shifts
• Welcomed 1000+ customers during store opening event
• Won “Employee of the Month” three months in a row by engaging with customers in personal, yet professional manner

The key here is to showcase how valuable you were to your previous employer. Doing so will have companies competing against each other for your skills.

Instead of saying…

“Spoke to all customers”

“Won “Employee of the Month” three months in a row by engaging with customers in personal, yet professional manner”

Simply put, the first sentence states that you spoke with customers, but it doesn’t say whether you were successful in doing so.  

The second statement goes into more detail and backs-up your claims with awards.

What if You Don’t Have Any Work Experience?

Maybe you’re a student looking for their first customer service job?

Or maybe, you have experience in the field, but never in a retail environment?

Don’t worry, as there are ways to get around this.

All you need are the core job skills and a willingness to learn.

And you can showcase this with related job experience or school projects. 

For example, if you’ve ever worked as a cashier, you can talk about any crossover skills and experiences. Just like a customer service representative, you were friendly, dealt with customers concerns, and operated a POS/computer. 

Use Action Words to Make Your Customer Service Resume POP!

Let’s image that you’re a job recruiter.

Sitting down to read the same generic resumes, one after another.

No one stands out. In fact, all resumes are blending into one.

This exercise highlights the importance of making your resume different from the other applicants. 

One of the best ways to do this is to use power words :

How to Correctly List your Education

After showcasing your experiences, you should delve into your education to date. 

There’s no magic tricks with this section, just enter your education history in this format:

• Degree Type & Major
• University/School Name
• Years Studied
• GPA, Honours, Courses, and anything else you might want to add

High School Diploma

Lynbrook High School, California

Graduated 2018

Still concerned about your education section?

The answers below may help you:

What if I haven’t finished my current education yet?

• No problem. Just mention your education to date

Should I include my high school education?

• It’s recommended to only include your highest form of education. If that’s your high school diploma, then list it

What do I put first, my education or experience?

• For a bartender role, your experiences always come first 

Need more advice? Check out our guide on how to list education on a resume .

Top 10 Skills for a Customer Service Resume

Whether you’re skilled enough to multi-task while on the phone or operate POS systems with ease, the recruiter is waiting to find out. 

However… to keep your resume to one page, you can’t list every skill you own.

So, which skills don’t make the cut?

It comes down to looking at the job description to identify what the company wants from their new customer service representative. 

Will the specific skill be beneficial to the company?

If so, list it!

For some inspiration, here are some of the best customer service resume skills:

Hard Skills for Customer Service Professionals:

• Computer Skills
• Mathematical Skills
• Product Knowledge
• Point of Sale (POS) Systems

Soft Skills for Customer Service Professionals:

• Personable and friendly 
• Endurance (long hours)
• Conflict resolution 
• Time management 
• Team player
• The hiring manager will typically ask interviewees for examples of when they have shown the skill listed. As such, only include skills that you actually posses.

Here’s a more comprehensive list of 100+ must-have skills this year .

What Else Can You Include?

Ask yourself one question..

Is your resume the BEST it can be?

Although we have completed every essential resume section, we have to do everything it takes to win that interview.

Adding the following sections could be the deciding factor in whether you’re interviewed for the customer service representative role or not.

Awards & Certifications

Have you ever won an employee of the year (or month) award?

Have you completed any additional courses to expand your knowledge?

Whether it’s an award or certification, make space for this section if you have something that you’re proud of.

Here are some quick example:

• Employee of the Year 2019 – XYZ Convenience 
• Learning How to Learn – Coursera Certificate

Applying to an establishment in China Town?

Then being fluent in Mandarin is a good way to shortcut your resume to the top of the pile.

Whether the job description requires it or not, being able to speak multiple languages is impressive – and no one can argue with that!

Rank the languages by proficiency:

• Intermediate

Now, you may be wondering, “how does my love of animals affect my customer service skills?”

Well, it doesn’t.

But employers want customer service representatives who will fit in with the rest of the staff.

Your hobbies allow the hiring manager to see behind your qualifications and learn more about who you REALLY are.

Here’s which hobbies & interests you may want to mention.

Include a Cover Letter with Your Resume

As a customer service representative, you need to leave a positive impression.

Your application is no different.

And the best way to leave an unforgettable impression is to write a convincing cover letter.

You see, resumes give the vital information, but nothing speaks to a recruiter like a cover letter that delves deeper into who you are and why you want the job.

Here’s how to create a structure that works.

You should complete the following sections:

Personal Contact Information

Include your full name, profession, phone number, email, and address 

Hiring Manager’s Contact Information

Include their full name, position, location, email

Opening Paragraph

To hook the hiring manager, the start of your resume needs to pack a punch. Use concise language to mention:

• The position you’re applying for
• Your experience summary and best achievement to date

Once you’ve sparked the hiring manager’s interest, you can delve further into the following specifics:

• Why you chose this specific establishment
• What you know about the establishment’s culture
• How your skills will be beneficial to the establishment
• If you have worked in similar industries or positions before

Closing Paragraph

Avoid ending the conversation abruptly, you should:

• Conclude the main points of your letter
• Thank the hiring manager for their time and the opportunity
• End with a call to action. This is a good way to continue the conversation further. A simple “At your earliest opportunity, I’d love to discuss more about how I can help XYZ with...” will work.

Formal Salutations

Although this letter shows your personal side, the letter should end professionally. Use something like, “Kind regards” or “Sincerely.”

For extra advice and inspiration, read our step-by-step guide on how to write a cover letter .

Key Takeaways

You know your customer service skills are good enough to get the job.

And if you follow the above advice, the recruiter will know that too!

Let’s conclude what we’ve learnt:

• The resume format needs to suit your specific situation. Prioritize the reverse-chronological format, and then follow the content layout tips
• Use an attention-grabbing resume summary or objective
• In your work experience section, show your value by highlighting your most relevant and best achievements, rather than day-to-day duties
• Attach a convincing cover letter for a personable application

That was a lot of information, but now you’re all set to make a Customer Service resume of your own!

Suggested Reading:

• Resume Keywords and How to Use Them
• Should You Include a Photo on Your Resume in 2024?
• The Best Strategy for Getting a Raise [+Examples]

To provide a safer experience, the best content and great communication, we use cookies. Learn how we use them for non-authenticated users.

• • Led a team of 30 customer service agents, improving team efficiency by 25% through targeted coaching and process optimization.
• • Implemented a customer feedback loop that led to a 15% increase in customer satisfaction scores over a 6-month period.
• • Collaborated with cross-functional teams to streamline gate operations, resulting in a 10% increase in on-time departures.
• • Spearheaded the adoption of a new ticketing system, reducing check-in times by 5 minutes per passenger.
• • Orchestrated employee participation in safety training programs, achieving a 20% reduction in workplace incidents.
• • Championed an initiative to enhance the lost luggage claim process, recovering 500+ items for customers within the first quarter of implementation.
• • Trained and mentored a team of 20 agents, increasing team performance metrics by 30%.
• • Facilitated a seamless introduction of new self-service kiosks, cutting average wait times by 7 minutes.
• • Managed crisis situations, ensuring 90% customer retention rate following resolution of travel disruptions.
• • Negotiated with service providers to enhance lounge amenities, improving customer ratings by 20%.
• • Implemented a recognition program that boosted employee morale and reduced staff turnover by 15%.
• • Resolved 200+ customer inquiries per week, maintaining a resolution success rate of 95%.
• • Contributed to a 10% improvement in loyalty program enrollment by driving awareness through excellent service.
• • Pitched and executed a project to improve signage at check-in areas, enhancing navigation for travelers.
• • Assisted with the training of new hires, helping to shorten the average training period by 2 days.

25 Customer Service Resume Examples & Guide for 2024

Your customer service resume must clearly highlight your interpersonal skills. Showcase your ability to effectively communicate and resolve customer issues. Demonstrate your history of maintaining customer satisfaction. Provide examples of how you've contributed to positive customer experiences.

All resume examples in this guide

Entry-Level Customer Service

Client Engagement Manager

Client Service Manager

Customer Account Manager

Customer Care Manager

Customer Experience Manager

Customer Relations Manager

Customer Sales Representative

Customer Service Manager

Customer Service Retail

Field Service Manager

Service Advisor

Customer Service Associate

Customer Service Specialist

Retail Customer Service Clerk

Bilingual Customer Support

Customer Service Success Specialist

Customer Service Coordinator

Customer Service Technician

Call Center Customer Service

Customer Service Supervisor

Remote Customer Service

Customer Service Agent

Customer Service Consultant

Resume Guide

Resume Format Tips

Resume Experience

Skills on Resume

Education & Certifications

Resume Summary Tips

Additional Resume Sections

Key Takeaways

Crafting a resume in the customer service field can be daunting when trying to highlight the variety of soft skills and problem-solving abilities you've developed. Our guide is designed to help you effectively showcase these talents through proven strategies and powerful wording that will catch an employer's attention.

• Defining the highlights of your customer service career through your resume summary, objective, and experience.
• Real-world customer service resume samples with best practices on how to stand out amongst the endless pile of candidate resumes.
• Most in-demand customer service resume skills and certifications across the industry.
• Standardizing your resume layout, while maintaining your creativity and individuality.

If the customer service resume isn't the right one for you, take a look at other related guides we have:

• Apple Retail Resume Example
• Call Center Director Resume Example
• Merchandising Manager Resume Example
• Phone Sales Resume Example
• Luxury Sales Resume Example
• Sales And Marketing Executive Resume Example
• Sales Team Leader Resume Example
• National Sales Manager Resume Example
• Visual Retail Resume Example
• Internet Sales Manager Resume Example

The ultimate formula for your customer service resume format

Our best advice on how to style your customer service resume is this - first, take the time to study the job advert requirements.

The resume format you select should ultimately help you better align how your experience matches the specific role.

There are four crucial elements you need to thus take into consideration:

• How you present your experience. If you happen to have plenty of relevant expertise, select the reverse-chronological resume format to organize your experience by dates, starting with the latest.
• Don't go over the top with writing your resume. Instead, stick with a maximum of two-page format to feature what matters most about your profile.
• Headers aren't just for "decoration". The header of your resume helps recruiters allocate your contact details, portfolio, and so much more.
• The PDF format rules. It's the most common practice to submit your customer service resume as a PDF so that your resume doesn't lose its layout. However, make sure the read the job well - in some instances, they might require a doc file.

Upload & Check Your Resume

Drop your resume here or choose a file . PDF & DOCX only. Max 2MB file size.

List all your relevant higher education degrees within your resume in reverse chronological order (starting with the latest). There are cases when your PhD in a particular field could help you stand apart from other candidates.

Essential sections that should make up your customer service resume include:

• The header - with your contact details (e.g. email and telephone number), link to your portfolio, and headline
• The summary (or objective) - to spotlight the peaks of your professional career, so far
• The experience section - with up to six bullets per role to detail specific outcomes
• The skills list - to provide a healthy mix between your personal and professional talents
• The education and certification - showing your most relevant degrees and certificates to the customer service role

What recruiters want to see on your resume:

• Demonstrated ability to handle customer inquiries and complaints with patience and professionalism
• Proven experience with CRM software and phone systems
• Strong communication skills including active listening and clear articulation
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously
• History of achieving customer satisfaction and retention goals

What to include in the experience section of your customer service resume

The resume experience section is perhaps the most important element in your application as it needs to showcase how your current profile matches the job.

While it may take some time to perfect your customer service experience section, here are five tips to keep in mind when writing yours:

• Assess the advert to make a list of key requirements and look back on how each of your past jobs answers those;
• Don't just showcase you know a particular skill, instead, you need proof in the form of tangible results (e.g. numbers, percent, etc.);
• It's perfectly fine to leave off experience items that don't bring anything extra to your skill set or application;
• Recruiters want to understand what the particular value is of working with you, so instead of solely featuring technologies, think about including at least one bullet that's focused on your soft skills;
• Take care with wording each bullet to demonstrate what you've achieved, using a particular skill, and an action verb.

The below customer service resume examples can help guide you to curate your professional experience, following industry-leading tips and advice.

• Expertly managed a team of customer service representatives handling over 15,000 calls per month with a satisfaction rate of 94%.
• Pioneered the implementation of a new CRM system that increased customer retention by 5% within the first fiscal year.
• Developed and facilitated monthly training sessions that contributed to a 30% reduction in average call resolution time.
• Orchestrated the overhaul of the complaint resolution process, reducing resolution time by an average of 2 days.
• Championed the customer feedback program, incorporating customer suggestions into service improvements.
• Exceeded annual sales targets through effective upselling techniques, adding an extra $200K in extended warranty sales.
• Managed a portfolio of high-value accounts, ensuring 98% customer satisfaction and retention over 3 years.
• Negotiated resolution on high-stakes customer issues, ultimately preserving relationships worth upwards of $1M in revenue.
• Recognized as 'Employee of the Year' for superior performance and dedication to customer service excellence.
• Implemented a proactive communication strategy that reduced incoming query volume by 15% through effective problem-solving.
• Increased customer survey participation by 25%, gaining valuable insights that informed service delivery improvements.
• Collaborated with product teams to identify and fix three major software issues, enhancing user experience.
• Spearheaded a client retention initiative that saw the recapture of 20% of lapsed accounts through strategic outreach.
• Acknowledged for designing an interactive FAQ section reducing general inquiries by 30%, allowing more focus on complex issues.
• Created comprehensive performance reports to track team KPIs, resulting in a 25% improvement in average response time.
• Collaborated with cross-functional teams to roll out a new customer service protocol that enhanced customer engagement.
• Delivered exceptional service to over 10,000 customers, achieving an individual customer satisfaction score of 97%.
• Led a project to streamline the helpdesk workflow, which cut down on response times and boosted customer satisfaction by 10%.
• Promoted to a senior role after demonstrating exceptional problem-solving abilities and mastery of customer service software tools.
• Played a key role in reducing the staff turnover rate by 20% through mentorship and implementing a rewards program.
• Contributed to a company-wide initiative that improved the Net Promoter Score (NPS) from 70 to 85.
• Redesigned the call script to improve customer satisfaction, which was later adopted company-wide.
• Streamlined the process for handling escalated calls, allowing for a 20% faster resolution time.
• Initiated a partnership program with local businesses that resulted in a 15% increase in referral sales.
• Delivered high-quality customer service consistently, with a 95% positive feedback rating over a 6-month period.
• Improved email handling efficiency by 40% through the development of new email management protocols.
• Effectively managed billing disputes, reducing chargeback rates by 5% and preserving customer trust and loyalty.
• Steered a successful loyalty program revamp, leading to a 10% increase in customer lifetime value.
• Directly supported over 5,000 customers through the transition to a new billing system, maintaining a satisfaction rate above 90%.
• Led a bilingual customer support initiative to cater to non-English speaking customers, boosting market share by 8% in targeted demographics.

Quantifying impact on your resume

• Include the number of customer interactions you handle daily to demonstrate the volume of work you can manage.
• List the percentage by which you increased customer satisfaction scores to show your ability to improve service quality.
• Mention the specific number of support tickets you resolved within targeted resolution times to highlight your efficiency.
• Describe how you contributed to reducing average customer wait times, linking it to percentages to emphasize operational improvements.
• Detail any training programs you’ve led, noting the number of participants to showcase your leadership and scalability of your efforts.
• Quantify the size of the customer base you serviced to provide context to your experience scale.
• Report on any upselling or cross-selling success with precise revenue or conversion figures to underline your sales acumen.
• State the number of team members you’ve supervised or coordinated with to convey your collaborative and management skills.

Action verbs for your customer service resume

What if my customer service experience doesn't match the requirements?

You've just graduated from college and may have no real world job experience . What should you include within your resume then?

Instead of making up information or adding irrelevant past jobs (e.g. your on-campus work during freshman year), you can:

• Shift the focus from your professional experience to your community impact with your volunteer work. This would showcase numerous soft skills you've built over time (e.g. interpersonal communication);
• Highlight the projects you've completed, as part of your coursework, or, on your own. Thus, you will align your technical background with recruiters' requirements;
• Consider spotlighting your transferrable skills. Or, what lessons and talents your current professional and personal experience has taught you and how they could benefit your potential employers;
• Even if you've had a few months of internship experience, that is relevant for the role, make sure to include this. Recruiters do care about the years of experience you happen to have, but, at the end of the day, your profile would also be assessed based on role alignment.

Recommended reads:

• How to List a Major & Minor on Your Resume (with Examples)
• Should I Put In An Incomplete Degree On A Resume?

List your educational qualifications and certifications in reverse chronological order.

Key hard skills and soft skills for your customer service resume

At the top of any recruiter customer service checklist, you'd discover a list of technical competencies, balanced with personal skills.

Hard or technical skills are your opportunity to show how you meet the essential responsibilities of the role. The ability to use a particular job-crucial technology or software would also hint to recruiters whether you'd need a prolonged period of on-the-job training - or you'd fit right in the job.

But to land your dream role, you'd also need to demonstrate a variety of soft or people resume skills . Employers care about soft skills as they show how each candidate would fit into the team and company culture.

Both types of skills are specific and to best curate them on your resume, you'd need to:

• Create a skill section within which you showcase your hard and soft skills and present how they help you succeed.
• List specific examples of projects, tasks, or competitions, within which your skill set has assisted your results.
• Soft skills are harder to measure, so think about situations in which they've helped you thrive. Describe those situations concisely, focusing on how the outcome has helped you grow as a professional.
• Metrics of success - like positive ROI or optimized workplace processes - are the best way to prove your technical and people skills.

Take a look at some of customer service industry leaders' favorite hard skills and soft skills, as listed on their resumes.

Top skills for your customer service resume:

Customer Relationship Management (CRM)

Product Knowledge

Multitasking

Troubleshooting

Ticketing Systems

Live Chat Software

Technical Writing

Order Processing

Billing Systems

Communication

Active Listening

Problem-Solving

Adaptability

Positive Attitude

Conflict Resolution

Time Management

If you're in the process of obtaining your certificate or degree, list the expected date you're supposed to graduate or be certified.

Showcase academic background with education and certifications' sections

Listing your education and certifications should be a rudimentary part of your resume writing.

Including your relevant academic background - in the form of your higher education degree and niche-specific certificates - will prove knowledge of the industry.

For your education section:

• Start by including your degree, followed by start and graduation dates, as well as the institution;
• You could include relevant coursework, major/minor , or GPA, only if your've just graduated from college or if this information would further support your application;
• If you have an "ongoing" degree, you can still list it in case you think your diploma can impress recruiters or it's required;

Follow a similar logic for your certifications section by listing the institution, alongside dates you've obtained the certificate. For some of the most recent and relevant industry certificates , check out the next part of our guide:

The top 5 certifications for your customer service resume:

• Certified Customer Service Professional (CCSP) - National Customer Service Association (NCSA)
• Certified Customer Experience Professional (CCXP) - Customer Experience Professionals Association (CXPA)
• Customer Service Representative (CSR) Certificate - HDI
• Certified Client Service Specialist (CCSS) - The Professional Association for Customer Engagement (PACE)
• Customer Service Certification (CSC) - International Customer Service Association (ICSA)

The more trusted the organization you've attained your certificate (or degree) from, the more credible your skill set would be.

• How to List Continuing Education on Your Resume
• How to Put Cum Laude on Your Resume

Best practices to your customer service resume summary or objective

To start, how do you know if you should include a resume summary or a resume objective ?

• Resume summaries are ideal for customer service professionals with more experience, who'd like to give a quick glimpse of their biggest career achievements in the top one-third of their resumes.
• On the other hand, resume objectives serve as a road map for recruiters. Candidates use the objective to show how their experience aligns with the customer service role they're applying for while showcasing the North Star of their career (or where they want to be as a professional in the next couple of years).

The resume summary or resume objective could be the perfect fit for your customer service resume. The function of both is to highlight your professionalism succinctly. So, keep your writing specific: include no more than four sentences and target your application to the role. Here's how these specific resume sections help the customer service candidates stand out.

Resume summaries for a customer service job

• Seasoned customer service professional with over 10 years of experience, specialized in the telecommunications sector. A solid track record of elevating customer satisfaction rates by implementing strategic policies and fostering a dynamic team environment. Recognized for outstanding problem-solving skills and received the 'Customer Advocate of the Year' award twice.
• Dynamic individual with 5 years of experience in fast-paced hospitality management, seeking to leverage extensive background in customer relations and a keen eye for detail to excel in a customer service capacity. Proven ability to manage and resolve customer inquiries and complaints, leading to a 30% increase in customer retention for the previous employer.
• A passionate former healthcare administrator with 8 years of experience managing patient relations, ready to translate my compassionate communication and meticulous attention to detail into a customer service role. Expert in handling sensitive information and adept at using CRM software to enhance client relations and improve service outcomes.
• Eager to bring a strong background in retail management, encompassing 6 years of improving sales through personalized customer interactions and staff training, into the customer service industry. Accustomed to fast-paced environments and complex problem-solving, with a consistent focus on delivering exceptional client experiences.
• As a recent graduate with a degree in Communications, I am enthusiastic about beginning a career in customer service where I can apply my learned theories and enthusiasm for connecting with people. Keen to develop practical skills and contribute to a team that prioritizes customer satisfaction and professional growth.
• Looking to embark on a customer service career, bringing along unmatched energy and a dedication to learn from the ground up. With a background in volunteer work and community assistance, I am equipped with the empathy, patience, and interpersonal skills necessary to thrive in a customer-focused environment and build long-term client relationships.

Extra customer service resume sections and elements

Creating a winning customer service resume isn't about following a rigid formula. The key is to tailor it to the job requirements while maintaining your unique personality.

Consider including these additional resume sections to enhance your profile:

• Awards - Highlight industry-specific awards as well as any personal accolades to demonstrate recognition of your expertise and achievements;
• Hobbies and interests - Share your interests outside of work. This can provide insights into your personality and indicate whether you'd be a good cultural fit for the organization;
• Projects - Detail significant projects you've been involved in, focusing on your contributions and the outcomes;
• Publications - If you've authored or co-authored academic papers or other publications, include them to establish your credibility and in-depth knowledge of the field.

These sections can give a more comprehensive view of your capabilities and character, complementing the standard resume content.

Key takeaways

Securing your ideal job starts with crafting a compelling customer service resume. It should not only highlight your professional strengths but also reflect your personality. Key aspects to remember include:

• Choose a clear, easily editable format, allowing more time to focus on the content of your resume;
• Emphasize experience relevant to the job, focusing on your impact on the team;
• Opt for a resume summary if you have extensive professional experience, and a resume objective if you're just starting out;
• Include technical skills in the skills section and interpersonal skills in the achievements section;
• Recognize the importance of various resume sections (e.g., My Time, Projects) in showcasing both your professional abilities and personal traits.

Looking to build your own Customer Service resume?

• Resume Examples

Frequently asked questions about customer service resumes

How long should i make my customer service resume, what is the best format for a customer service resume, which customer service skills are most important to add to your resume, how can i make my customer service resume stand out, should i include a cover letter with my customer service resume, how do i showcase my career progression on a customer service resume, how to show you are "self employed" on your resume, how to make a resume that stands out in 2024: a guide that stands out, how to list temporary work on a resume, how to sell yourself in a cover letter, what is a cover letter definition, structure, purpose, types & meaning, 15 surefire signs that your job interview was a success [plus 7 signs of a bad interview].

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Customer Service Resume Examples For 2024 (20+ Skills & Templates)

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Looking to land more job offers in Customer Service?

You're going to need a great resume. This comprehensive guide provides proven strategies, skills, templates, and examples for writing a job-winning Customer Service resume based on data from coaching thousands of successful job seekers.

From top to bottom, this guide will equip you with the tools you need to write an outstanding Customer Service resume and increase your chances of landing the job of your dreams.

Here's what we're going to cover:

• What To Know About Writing A Job-Winning Customer Service Resume
• The Best Skills To Include On An Customer Service Resume

How To Write A Job-Winning Customer Service Resume Summary

How to write offer-winning customer service resume bullets.

• 3 Customer Service Resume Examples

The 8 Best Customer Service Resume Templates

Here's the step-by-step breakdown:

Customer Service Resume Overview: What To Know To Write A Resume That Wins More Job Offers

Wondering what companies are looking for when they're hiring someone for their Customer Service team?

Excellent communication and problem-solving skills are at the top of the list, but employers are also looking for things like empathy and positive attitude. Being able to work well under pressure, adaptability and technical proficiency are also important. Employers are looking for candidates who pay attention to detail, have excellent time management skills and are dedicated to ensuring customers have a top-notch experience.

Your resume should show the company that your personality and your experience encompass all of these things.

Additionally, there are a few best practices you want to follow to write a job-winning Customer Service resume:

• Tailor your resume to the job: Make sure to read the job description carefully and tailor your resume to the specific requirements of the role (we'll show you how in the next section!).
• Highlight your customer service skills: Emphasize your customer service skills, such as problem-solving, active listening, and conflict resolution, and give specific examples of how you have used these skills in your previous roles.
• Include relevant experience: Focus on your customer service experience and include specific details about your responsibilities and accomplishments.
• Use keywords: Make sure to use keywords relevant to the customer service role, such as “customer support,” “communication skills,” and “problem-solving” (more on keywords in a second)
• Keep it concise: Keep your resume concise and to the point, using bullet points to highlight your achievements and experience.
• Proofread: Carefully proofread your resume for errors and typos, as these can give a negative impression to potential employers.

Let's dive deeper into each of these so you have the exact blueprint you need to see success.

The Best Customer Service Skills To Include On Your Resume

Keywords are one of the most important factors in your resume. They show employers that your skills align with the role and they also help format your resume for Applicant Tracking Systems (ATS).

If you're not familiar with ATS systems, they are pieces of software used by employers to manage job applications. They scan resumes for keywords and qualifications and make it easier for the employers to filter and search for candidates whose qualifications match the role.

If you want to win more interviews and job offers, you need to have a keyword-optimized resume. There are two ways to find the right keywords:

1. Leverage The 20 Best Customer Service Keywords

The first is to leverage our list of the best keywords and skills for an Customer Service resume.

These keywords were selected from an analysis of real Customer Service job descriptions sourced from actual job boards. Here they are:

• Customer Service
• Communication
• Flexibility
• Organization
• Team Member
• Microsoft Office

2. Use ResyMatch.io To Find The Best Keywords That Are Specific To Your Resume And Target Role

The second method is the one I recommend because it's personalized to your specific resume and target job.

• Open a copy of your updated resume
• Open a copy of your target job description
• Head over to ResyMatch.io
• Copy and paste your resume on the left and then do the same for the job description on the right
• Hit scan and review the results

ResyMatch is going to scan your resume and compare it to the target job description. It's going to show you the exact keywords and skills you're missing as well as share other feedback you can use to improve your resume.

Here's a video walking through this whole process:

You have a very short window of time to capture an employer's attention–an average of six seconds, to be exact.

To land more interviews an offers, you have to make each one of those seconds count. Start by putting the exact information the reader is looking for at the very top of your resume.

A quick Google search will tell you that a Summary or an Objective should hold this top spot but, unfortunately, that traditional advice simply won't capture your reader's attention. Winning in today's job market means using a more modern approach, what I like to call a “Highlight Reel.”

Here's how it works:

Highlight Reels: A Proven Way To Start Your Resume And Win More Jobs

The Highlight Reel is exactly what it sounds like.

It's a section at the top of your resume that allows you to pick and choose the best and most relevant experience to feature right at the top of your resume.

It's essentially a highlight reel of your career as it relates to this specific role! I like to think about it as the SportsCenter Top 10 of your resume.

The Highlight Reel resume summary consists of 4 parts:

• A relevant section title that ties your experience to the role
• An introductory bullet that summarizes your experience and high level value
• A few supporting “Case Study” bullets that illustrate specific results, projects, and relevant experience
• A closing “Extracurricular” bullet to round out your candidacy

The next two bullets are “Case Studies” of specific results they drove at their company. Finally, their last bullet focuses on a volunteering stretch project that led to some amazing results.

This candidate has provided all of the info any employer would want to see right at the very top of their resume! The best part is, they can customize this section for each and every role they apply for to maximize the relevance of their experience.

Here's one more example of a Customer Service Highlight Reel:

While the content in this example is a bit more light, you can see all of the elements of a great Highlight Reel (especially the emphasis on measurable outcomes and results!).

If you want more details on writing a killer Highlight Reel, check out my full guide on Highlight Reels here.

Bullets make up the majority of the content in your resume. If you want to win, you need to know how to write bullets that are compelling and value-driven.

Unfortunately, way too many job seekers aren't good at this. They use fluffy, buzzword-fill language and they only talk about the actions that they took rather than the results and outcomes those actions created.

If you apply this framework to each of the bullets on your resume, you're going to make them more compelling and your value is going to be crystal clear to the reader. For example, take a look at these resume bullets:

❌ Responsible for increasing client satisfaction rates. 

✅ Improved customer satisfaction rates by 15% in 6 months through proactive communication and timely issue resolution, boosting retention and revenue. 

The second bullet makes the candidate's value  so much more clear, and it's a lot more fun to read! That's what we're going for here.

That said, it's one thing to look at the graphic above and try to apply the abstract concept of “35% hard skills” to your bullet. We wanted to make things easy, so we created a tool called ResyBullet.io that will actually give your resume bullet a score and show you how to improve it.

Using ResyBullet To Write Crazy Effective, Job-Winning Resume Bullets

ResyBullet takes our proprietary “resume bullet formula” and layers it into a tool that's super simple to use. Here's how it works:

• Head over to ResyBullet.io
• Copy a bullet from your resume and paste it into the tool, then hit “Analyze”
• ResyBullet will score your resume bullet and show you exactly what you need to improve
• You edit your bullet with the recommended changes and scan it again
• Rinse and repeat until you get a score of 60+
• Move on to the next bullet in your resume

Let's take a look at how this works for the two resume bullet examples I shared above:

First, we had, “Responsible for increasing customer satisfaction rates.” 

ResyBullet gave that a score of 0/100.  Not only is it too short, but it's missing relevant skills, compelling language, and measurable outcomes:

Now, let's take a look at our second bullet,  “Improved customer satisfaction by 15% tin 6 months through proactive communication and timely issue resolution, boosting retention and revenue.” 

ResyBullet gave that a 73 / 100. Much better! This bullet had more content focused on the specific criteria the hiring team is looking for. We can see by exactly how much they increased customer satisfaction, the skill and method they applied, and that it all resulted in an overall increase in customer retention and company revenue.

Now all you have to do is run each of your bullets through ResyBullet, make the suggested updates, and your resume is going to be jam packed with eye-popping, value-driven content!

And if you want to learn more about the underlying strategies behind writing great resume bullets, check out this guide.

3 Customer Service Resume Examples For 2023

Now let's take a look at all of these best practices in action. Here are three resume examples for different situations from people with different backgrounds:

Customer Service Resume Example #1: A Traditional Background

Customer Service Resume Example #2: A Non-Traditional Background

For our second Customer Service Resume Example, we have a candidate who has a non-traditional background. In this case, they are coming from the wellness industry but have experience working directly with customers.  Here's an example of what their resume might look like when applying for Customer Service roles:

Customer Service Resume Example #3: Senior Customer Service With Masters Degree

For our third Customer Service Resume Example, we have a candidate who has 5+ years of experience and a Masters degree. Here's an example of what their resume might look like when applying for Customer Service roles:

At this point, you know all of the basics you'll need to write an Customer Service resume that wins you more interviews and offers. The only thing left is to take all of that information and apply it to a template that's going to help you get results.

We made that easy with our ResyBuild tool . It has 8 proven templates that were created with the help of recruiters and hiring managers at the world's best companies. These templates also bake in thousands of data points we have from the job seekers in our audience who have used them to land job offers.

Just click any of the templates below to start building your resume using proven, recruiter-approved templates:

Key Takeaways To Wrap Up Your Job-Winning Customer Service Resume

You made it! We packed a lot of information into this post so I wanted to distill the key points for you and lay out next steps so you know exactly where to from here.

Here are the 5 steps for writing a job-winning Customer Service resume:

• Start with a proven resume template from ResyBuild.io
• Use ResyMatch.io to find the right keywords and optimize your resume for each role you apply to
• Start your resume with a Highlight Reel to immediately grab your target employer's attention
• Use ResyBullet.io to craft compelling, value-driven bullets that pop off the page
• Compare the draft of your resume to the examples on this page to make sure you're on the right path
• Use a tool like HemingwayApp to proofread your resume before you submit it

If you follow those steps, you're going to be well on your way to landing more Customer Service interviews and job offers.

Laura Lorta

Laura is an Editor at Cultivated Culture. She transitioned from teaching into the world of content so she's no stranger to career pivots. She also has a bachelors in Entrepreneurship and a Masters in Curriculum & Instruction / Bilingual Education. She currently shares job search advice to help people like you land jobs they love without applying online.

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7 Customer Service Resume Examples + Best Practices

Working in customer service is both challenging and rewarding. It helps you develop soft and hard skills, all while giving you a great opportunity to learn the ropes of a business and get exposure to many different departments and disciplines within the company.

Landing one of these jobs requires a specific set of skills ( here's looking at you, Mr. Neeson ), and effectively communicating to hiring teams that you possess these skills requires a well-thought-out resume. 

In this article, we share seven different customer service resume examples that cover a variety of roles.

Recommended Reading

How to Write the Perfect Customer Service Resume

7 customer service resume examples, 1. entry-level customer service representative.

Often, getting your first customer service job is the most challenging. Without previous experience, what you’re really trying to show through your resume is that you’re reliable and teachable. Think about past educational or volunteer experiences, and highlight the ones that show this. An example might be talking about a group project or something similar. 

Since you won’t need to use as much space on the work history section, you can expand more on the skills and education sections. For those with more work experience, you’ll probably want to keep these sections a little lighter. The resume as a whole should never exceed one page, especially for more entry level positions. 

Also, don’t try to pad your resume. If you have limited experience it can be tempting, but it’ll only hurt you in the long run. Be honest, be concise, and be upfront. Hiring teams will appreciate it, and it will ensure you end up finding the right fit.

2. Lead customer service representative

Once you have a good amount of experience in your chosen customer service role , you should focus your resume more on your performance and less on your potential. For example, you could talk about your average conversation volume. You could also highlight if you had a specialization like billing or compliance.

You should also list any tools you have experience using or have expertise with. It’s also good to highlight any projects or programs you led or had a hand in leading. For example, if your team started a voice of the customer program and you were responsible for collecting customer feedback, list it. Showing increases in responsibility can communicate to hiring teams that you’re ready for more.

3. Customer success manager

Customer success managers are often responsible for a smaller subset of large customer accounts and work in much more of an advisory role than customer service agents. They may even be responsible for things like expansion revenue or churn reduction.

Because of this it’s good to highlight any high-touch relationships you had with customers or times you served as an advisor. You could also talk about any cross-departmental projects you’ve worked on, as CSMs regularly work with teams outside of customer service.

If you’ve had any sales experience, it’s good to highlight that as CSMs are often something of a hybrid of service and sales. At the very least, letting hiring teams know you’re comfortable with selling and making product recommendations is key as it tends to be a part of these roles.

A Guide to Customer Success Manager Career Paths

4. community manager.

Companies are increasingly investing in creating online communities that foster higher levels of engagement and open the possibility for peer-to-peer information sharing. People in these roles are often responsible for engaging with community members and moderating conversations and threads to make sure everything aligns with community guidelines. 

If you have previous community moderation experience, it’s great to highlight that. You could also talk about any projects you worked on where you had to seek out customers to get feedback or engage them in some way. You could even talk about online communities you’re active in as a member if you don’t have direct professional experience. 

For people with direct experience, it’s good to note what types of communities you managed previously as well as the tools you’re experienced with for community management. Including success metrics like community growth during your tenure can help your resume stand out. 

5. Technical customer service representative

Technical customer service hopefuls should highlight different tools they know how to use as well as any technical skills they possess. For example, you may have experience with a certain coding language or with using APIs.

Though technical acumen is important, it still requires you to have all the other necessary customer service skills like communication and empathy. You could consider sharing your average CSAT score or something similar. You should also highlight tools you’re experienced with. It shows technical aptitude, and if the role you’re applying to uses the same tools, it means you’ll be able to ramp up faster, which could be attractive to hiring teams.

6. Customer service manager

When applying for manager roles, it’s important to show leadership experience. Maybe you led a team, project, or initiative — all are good to highlight. You could also highlight any time you drove a process change or something similar as it also shows leadership and initiative.

List any direct experience you have managing others. It could be in both formal or informal capacities. Since people management is often part of a customer service manager role, it’s important you show you’re capable of doing it. Things like conflict resolution, scheduling, and coaching are often part of customer service manager jobs, so any experience you have in those areas is great to highlight. 

At the end of the day, a customer service manager’s success is measured by the success of their team. Being able to effectively portray that you’re capable of helping others get better (not just yourself) can help put you at the top of the list for management roles.

How To Succeed as a Customer Support Manager

7. director of customer service.

At the director level, it’s important to show you’ve had experience leading multiple teams and have done so effectively. Essentially you need to show you can manage managers, hire effectively, set an overall vision for the department, and execute on that vision. 

Showing times that you’ve worked on bigger-picture projects is important to do since director level positions are often responsible for moving the needle for the business as a whole. Showing you understand how to do things like create and manage a budget as well as develop programs that can reduce costs or improve efficiency are important. 

These resumes should really be focused on experience and results. What you’re trying to convey is that you’re an expert in your line of work, and showing past results is one of the best ways to do that. Also, if you’ve completed any advanced education, it can be good to list that as well.

Tips for Finding Your Perfect Customer Service Career Path

Landing the gig.

Landing a job comes down to much more than having a top-notch resume, but it is an important part of the process. It’s often what forms a hiring team’s first impression, so it’s worth taking the time to get it right.

If you’re looking for a little more help in the application process, check out our article on what to include in your customer service cover letter .

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After spending a few years working as a support agent, Jesse made the switch to writing full-time. He is a Help Scout alum, where he worked to help improve the agent and customer experience.

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5 Expert Tips to Write Your Customer Service Representative Resume [+Templates and Examples!]

Published: July 18, 2024

Does the thought of having to write or update your customer service representative resume make you want to pull your hair out?

Before you do that, I’m here to help! Writing an effective resume isn’t as challenging as it sounds. In my own experience, using a resume template helped me craft a winning resume. Now, when I want to apply for a new position, I just update my resume template and send it to the hiring manager.

Easy as pie.

Let’s go over what should be included in a customer service representative resume, plus learn a few tips and tricks to ensure your resume stands out from the rest.

Table of Contents

What should be included in a customer service rep resume?

Customer service representative resume examples, customer service rep resume templates, 5 tips for writing a customer service rep resume, use a template to craft your resume with ease.

In the past, customer service was my jam. I loved working the service desk because each day brought new challenges, allowing me to flex and develop my customer service skills. If you’re a customer service representative, you know how technical and specialized your job can be.

And, you need a resume that speaks directly to your skills and training. Not any resume will do, though. A generic resume leaves out critical information that signals to the hiring manager that you are the right fit for the role and what unique value you can bring to the role.

Let’s look at the elements of a customer service representative resume, so you can understand how to best highlight your skills for your own resume.

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1. Professional Summary

There’s debate on if a summary is a necessary element of your resume. In my opinion, if you’re applying for a role within customer service, you need a quick summary. Customer service duties vary from one position to the next, so summarizing your skills and work experience can be a great way to showcase your expertise.

2. Contact Information

Theoretically, when a hiring manager reviews your application, they most likely have all your materials in hand, including your application, resume, and cover letter. But this doesn’t mean you should skip adding your contact information to your resume.

Think of your resume as your calling card. Adding your contact information to your resume makes it easier for the hiring manager and eliminates potential frustration from the need to search for your info.

I cannot stress this enough: make sure your contact information is easy to find.

3. Professional Experience

The professional experience section of your resume is your place to explain your past work history. Be careful not to over explain your work history, though, as space is limited on your resume.

4. Education and Training

Depending on the role within customer service, the position might require an advanced degree or technical training. Be sure to include this information on your resume. You can also mention any relevant achievements in this section, like awards or certifications you may have received.

5. Key Skills

Recruiters only spend about six to eight seconds looking at your resume. That’s not a lot of time, so it’s safe to say most recruiters skim resumes without initially looking at them too closely.

One section of your customer service representative resume should highlight your skills that are relevant to the job description. Matching your skills to the job description helps recruiters quickly understand your qualifications. Plus, with the increasing use of AI for applicant screening, matching your skills to the job description is a must.

Let’s take a look at some customer service resume examples to get a better idea of how to format your resume.

Reddit is the place to go when you need a real-life example of, well , anything, including customer service representative resume examples. Reviewing examples can help you understand what to include in your resume and what not to include.

Let’s take a peek at three customer service representative resume examples that I found on Reddit.

Customer Service Representative Resume: the Recent Grad

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Customer Service Resume Samples

The guide to resume tailoring.

Guide the recruiter to the conclusion that you are the best candidate for the customer service job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies, tailor your resume & cover letter with wording that best fits for each job you apply.

Create a Resume in Minutes with Professional Resume Templates

• Establish working relationship and consistent communication with Business Unit management team (active member of Business Unit steering/leadership team)
• Develop and maintain knowledge of order entry, incident management and knowledge management tools, client information systems, and service desk procedures
• Work directly with the supply chain network to provide seamless execution of delivery to the client
• You will work closely with a mentor who will provide you with feedback and assist you with your questions
• Makes suggestions and recommendations to Supervisor/Manager in an effort to continually improve customer service operations
• Provides day to day management of established customers including quote creation through order processing, including, but not limited to
• Perform other duties as assigned by management
• Manage projects with customers on products and services in order to drive improvements and create value for the business
• 10%: Reviews Case Management and works within the Case Metrics team as assigned. Conducts and documents Owner check in conversations as assigned
• Identify account process improvement opportunities, with functional experts, and present them to senior management with recommendations
• Support high visibility customer engagement teams, Program Management reviews, rate readiness reviews etc., as
• Provide order status to agent/customer on all open orders
• Reviewing all surveys, photos, making sure all information is accurate for the Rebate Team to create an ROI / quote to the customer
• Answering phone calls from customers/electricians and assist with resolving their issues
• Create and maintain a performance-driven culture by applying our Performance Management process
• Training and development of staff. Motivation, leadership for a team and developing future leaders. . Conducting performance appraisal for the team
• Work with other team leader and manager to improve supply chain efficiencies
• Preparing and undertaking bi-yearly and annual staff reviews establishing improvement goals and objectives
• Administer annual reviews and performance improvement plans
• Working closely and proactively with other department managers and supervisors to streamline processes upstream and downstream from Customer Service
• Work with team to develop strong relationships with sales, logistics and other departments
• Comfort working in a fast-paced, high-volume office setting with great attention to detail with 100% quality
• Excellent organisational, analytical and attention to detail skills with the ability to handle multiple queries at one time
• Ability to communicate effectively and professionally with Small Business owners/professionals
• Pleasant telephone voice/manner, clear speaking voice, good command of the English language, good listening skills, sense of urgency and ability to prioritize
• Strong attention to detail and quality documentation
• Quick learner: ability to ramp up quickly and act on feedback constructively
• Comfortable knowledge and proven navigation of basic computer applications/software such as internet browsers and Microsoft Office
• -Ability to maintain a high level of professionalism
• Proficient knowledge of MS Office applications
• Computer skills: basic knowledge of Microsoft Office

15 Customer Service resume templates

Read our complete resume writing guides

How to tailor your resume, how to make a resume, how to mention achievements, work experience in resume, 50+ skills to put on a resume, how and why put hobbies, top 22 fonts for your resume, 50 best resume tips, 200+ action words to use, internship resume, killer resume summary, write a resume objective, what to put on a resume, how long should a resume be, the best resume format, how to list education, cv vs. resume: the difference, include contact information, resume format pdf vs word, how to write a student resume, division leader customer service cebu resume examples & samples.

• Knowledge of professional discipline and applies knowledge to influence decisions
• Minimum of five years management experience strongly preferred
• Minimum of 10 years of experience in BPO/Contact Centers preferrably in Banking & Financial Business

Supv-customer Service Resume Examples & Samples

• Graduate with a Commerce / Accounting / Finance background preferred with MBA
• 5 years job related experience, preferably in the mutual fund or financial services industry with overall experience of minimum 10 yrs
• Quality Tools like six sigma, lean
• Knowledge of the Indian mutual funds industry and regulations involved therein (SEBI and AMFI guidelines)

Credit Card Customer Service Division Leader Resume Examples & Samples

• Develop and lead team of front line managers
• Strong knowledge interpreting and analyzing data
• Minimum offive years management experience strongly preferred

Customer Service Application Adminstrator Resume Examples & Samples

• Adminstration of channels within the Consumer and Enterprise Global Customer Service Contact Centers, WFM, agent screensharing and recording while ensuring systems are fully operational and meeting current needs
• Ensure all contact routes (telephony, IVR, chat, email, voicemail) are efficiently flowing from start to finish
• Maintain routing rules for all channels (telephony, IVR, chat, email). This includes working with 3rd parties to ensure appropriate recordings of telephone messages, etc. across all channels
• Will be expected to be available to provide support on an as needed when basis when there are outages. This can include nights and weekends
• Manages and tracks Change Request or Repair Requests for updates to production support flows or fixes
• Supports the Self-Service sites with prioritization of enhancements and fixes, testing, functionality designs, production build support, task management and promotional campaigns to drive traffic to the sites
• Participates in UAT initiatives, conducts ongoing adhoc tests and performance monitoring of our channels within the Contact Centers and Self-Service sites
• Work with Technical development team to implement changes and enhancements to existing tools and applications
• Research and participates in ad-hoc projects associated with channels, Self-service and the Infrastructure group
• Provide necessary assistance/feedback to ensure timely completion
• Keep manager informed of key issues and developments
• May require project management
• Review channel system(s) and Self-Service sites for future enhancements of content/function to improve usability and user experience
• Travel 10/20%
• Assist CS Information Analyst with reporting inquires

Customer Service & Experience Supervisor Resume Examples & Samples

• Perform to department Key Performance Indicators (KPIs) used for planning, monitoring and appraising department production results; coaching employees; initiating, coordinating, and enforcing policies and procedures
• Complete daily production review by making sure work assignment is evenhanded; accomplishing work results; establishing priorities based on regulatory timelines; resolving escalations
• Submit weekly status reports to Manager or VP of Customer Service and Experience
• Maintain compliance with established policies and procedures, and create and revise procedures that result from regulatory changes, including but not limited to, analyzing operating practices, forms of control and personnel requirements
• Review and respond to internal and external audit findings. Perform regularly scheduled and ad-hoc quality assurance testing on the team production
• Manage and oversee the work of Customer Service or Customer Experience Analysts, and support personnel as needed. Resolve personnel problems by investigating issues; identifying solutions; recommended action
• Contribute to the team effort by accomplishing related results as needed
• Special projects as assigned by Management
• Working knowledge of the requirements imposed under the Consumer Financial Protection Bureau
• Exceptional oral and written communication skills are required
• Must be a self-starter with the ability to work well under pressure with little supervision
• Knowledge of Federal and State collection regulation preferred
• Ability to identify areas of improvement and develop performance improvement plans

Manager, Call Centre & Customer Service Resume Examples & Samples

• Represents the Holt Renfrew eCommerce business unit to provide overall guidance to the Call Centre site manager in regards to overall Call Centre operations
• Assists in developing and administering Call Centre policies and written standard operating procedures (SOPs); prepares training manuals and other materials as needed
• Provides assistance to the Call Centre site manager in problem resolution
• Gathers and analyzes performance data and prepares reports for management regarding Call Centre activities, trends, problem areas and training needs
• Monitors Call Centre activities to ensure services are provided to customers on a timely basis and quality control standards are met; assists in securing and maintaining service level agreements (SLAs)
• Reviews reports for calls, chat and email responses and works with Call Centre site manager to resolve any issues
• Monitors status of all active requests, revises priority status as needed; follows up on all service requests to ensure customer satisfaction; coordinates and confers with assigned staff on progress and changes in schedule / status
• Provides hands on troubleshooting as required; confers with team members to research solutions to problems
• Assist to develop and maintain fulfillment procedures for 3rd party warehouse and ship from store
• Build productive working relationships with and act as liaison between call centre and fulfillment
• Seek areas to improve operational efficiencies through a strong understanding of business processes and trends
• Performs related duties as may be required
• 5 years of experience in luxury customer service
• Experience in a luxury retail environment or related industry
• Experience with omni channel customer service
• Requires an Associate’s Degree in Management or equivalent level of experience
• Considerable knowledge of Call Centre operations and procedures
• Excellent skills in customer service and communications
• Computer literate with good working knowledge on Microsoft Office (Excel, Word, PowerPoint)
• Ability to work with mathematical concepts such as fractions, percentages, ratios and proportions to practical situations
• Good communication and negotiation skills
• Demonstrated analytical skills, including financial analysis and quality tools
• Ability to travel to 3rd party call centre as required by Operations Director
• All candidates for positions at Holt Renfrew are expected to

Customer Service / Infotel Agent Resume Examples & Samples

• Act as a resource person for store employees by responding to all operational
• Issues, as well as their queries
• Produce and communicate comprehensive documentation with regards to store activities
• Handle and respond to a high volume of store calls in a timely manner
• Increase the understanding and implementation of company policies and procedures,
• As well as support and manage the changes when they occur
• Provide answers and solutions to customers’ questions and complaints (telephone, email, letters) while respecting company policies and procedures
• Produce bi-weekly reports of incoming calls in an attempt to identify improvement opportunities
• 2 years + of relevant experience working for a retail company, ideally in the fashion industry
• Excellent written and interpersonal communication skills in both official languages
• Strong organizational and priority management skills
• Autonomous and resourceful
• Analytical and thorough
• Able to take initiatives and make decisions within a short timeframe
• Strong computer skills – Intermediate Excel

Customer Service Ambassador Resume Examples & Samples

• Manage the repair process from beginning to end to insure increased client follow-up and timely resolution of issues
• Assist with the location and processing of charge send merchandise
• Respond to transfer inquiries in a timely manner
• Process incoming telephone calls in a timely and effective manner and insure accurate message taking and distribution
• Facilitate the client refreshment program
• Assist Boutique Management and Sales Associates with the selling process as needed
• Assist in the timely and accurate completion of cycle counts
• Assist in the timely and accurate resolution of all negative on hand issues
• Assist in the timely monitoring of client holds and paid merchandise
• Assist in the trunk show reserve receipts process in a timely and effective manner
• Support Shipping and Receiving by assisting in the process as needed
• Assist in operational sales support to the sales associates
• Participate in the opening and closing functions of the boutique
• Support the Client Experience by consistently elevating the level of service
• Process all repair paperwork in a timely and accurate manner
• Maintain thorough and accurate repair log
• Maintain consistent follow up with NJ Warehouse on repair statuses
• Maintain consistent follow up with clients regarding the status of their repair
• Understanding of client service standards in a luxury retail environment

E-commerce Customer Service Supervisor Resume Examples & Samples

• Manage E-Commerce order fulfillment from sales order creation to shipment
• Supervise performance and effectiveness of outsourced B2C Customer Service team – Sitel Portugal
• Proactively manage and timely resolve order delivery, payment issues, product returns and refunds
• Owns the issues escalated from Sitel in the issue tracker document, making sure all issues are timely resolved
• Responsible for tracking, reporting and improving customer engagement/satisfaction metrics such as NPS, FCR, Customer Satisfaction, Calls offered vs answered and others
• Proactively manage and work across TOMS departments to resolve customer service issues, including mis-shipments and quality issues. Communicate resolution to the appropriate stakeholders
• Monitor returns process performance and collaborate with the Logistics to drive improvements
• Work closely with key stakeholders, manage B2C Customer Service performance, quality and costs. Collaboratively establish Key Performance Indicators (KPIs) and ensure KPI targets are achieved
• Conduct sales and returns analysis to understand trend and opportunities for improvement. Communicate findings and recommendations
• Knowledge of systems: SAP, Sales Force, ATG CSC is a big advantage
• Proven experience with working with a 3rd part CS center and preferably setting up a CS department for the end consumer
• Proven experience with B2C
• Demonstrated skill in business planning
• Excellent English written and verbal communication skills. 2nd or 3rd language skills are preferable
• Strong problem-solving, analytical and collaborative skills
• Ability to communicate with all levels of management in a professional manner
• Strong project management, organizational and analytical skills; ability to work effectively under time constraints and deliver results by critical deadlines
• Multi-task on projects with the ability to prioritize projects in a fast-paced environment
• Intermediate knowledge of MS Excel, MS PowerPoint and MS Access required
• Strong analytical and problem solving skills. Ability to synthesize data into comprehensive reports for all levels of staff
• Capable of working in a fluid working environment
• Minimum of 5 years’ experience in footwear or apparel industry, with 3 years of management experience
• B.A./B.S. in business or technical area required. Advanced degree desirable
• Successful track record of working with upper management

Phl-customer Service Resume Examples & Samples

• Ability to influence internal and external business partners
• Participates in development of goals and execution of strategy
• Execution of control initiatives
• Expert experience using Windows Operating Systems and Microsoft Office tools
• Experience in a large department or group within an Operations function strongly preferred

Customer Service Resume Examples & Samples

• Minimum 2 years of sales and customer service experience (financial services, call center, retail, etc.)
• Experience working in a fast-paced, goal oriented and team based structured environment
• High School Diploma, GED or relevant work experience required

Administrator, Customer Service Management Resume Examples & Samples

• Main point of contact for all employees in processing claims
• Maintain and accurate, up-to-date database of Disability, Leave of Absence and Parental Leaves. Also ensuring that the HRBPs and Department Managers are updated on the status on all claims
• Research and resolve employee issues and answer inquiries
• Work with Disability Claims, Leave of Absence Claims and Parental Leave Requests
• Provide scheduled, periodic and ad hoc reports and analysis of data to Customer Service Managers and HRBPs
• Identify and escalate priority issues as necessary to Customer Service Manager and / or HRBPs
• Partner with the Disability Administrator and provide them with information regarding employee leaves. This may include reaching out to the Department Managers and/or HRBPs
• Complete State Form pertaining to employees that are out on a leave of absence
• Uploading daily excel report into the database
• Review and prepare all checks received from the Disability Administrator for processing by Accounting
• Minimum 2 years of experience
• Travel required 5 % of the time
• General knowledge of benefits with working knowledge of disability preferred
• Experience working in a service capacity that required supporting "clients" in resolving issues and solving problems

Customer Service Salesteam Manager Resume Examples & Samples

• Coaching/leadership/Management experience
• Strong verbal and written communication skills with demonstrated ability to lead and drive performance
• Ability to manage and deliver constructive and actionable feedback
• Skills to develop and drive consistent reporting and performance enablement tools and processes for support segment and willingness to share amongst peers
• Capability to establish and sustain trusting working relationships and be viewed by peers as a valuable partner
• Exceptional time management skills and ability to handle multiple priorities concurrently
• Understanding of Consumer Deposit products is highly desired
• Flexible to constant change
• Flexible to schedule change (with adequate notice) including working within site hours of operation
• 1+ year current management or supervisory role
• Product knowledge: Deposit services

Coordinator, Call Centre & Customer Service Resume Examples & Samples

• Directly lead issues and requests from a Customer Service perspective
• Directly lead building content to new technology tool from a Customer Service perspective
• Drive daily scorecard with vendor partner and updates Director and Manager of Operations daily
• Support and lead new offering implementations where necessary (i.e. chat, IVR, SMS)
• Collaborate with organizational staff to ensure on-time and efficient launch, steady state
• Identify process improvement opportunities for the launch process
• Work with the Customer Service and OO PMO groups to provide regular updates to project plans and performance against milestones
• Communicate with departmental representatives and client management regarding project status
• Provide and share best practices with manager as part of policy definition
• Establish and maintain strong customer relationships with internal and external customers
• Monitor and enforce the SLA’s and SOW metrics with vendor partner
• Performs other incidental and related duties as required and assigned
• Bachelor’s Degree in related field or equivalent training and/or work experience
• Prior call center and/or customer service environment work experience
• Prior experience working on project teams with clear deliverables and deadlines
• Ability to utilize contact center technology
• Ability to work independently, multi-task and manage multiple projects at once
• Working knowledge of Microsoft Office products in addition to Email and Internet
• Inspire with Service
• Own it with Pride
• Earn lasting Relationships

Middle Market Customer Service Manager Resume Examples & Samples

• Minimum of four years proven and progressive middle market customer service and operational experience or equivalent
• Bachelors degree in business, related field or equivalent experience
• Well-developed communications, decision-making, customer service and organizational skills
• Experience with general time management principles and ability to effectively schedule and prioritize daily routines as well as specific task completion
• Knowledge of commercial middle market products, services and policies as well as regulations impacting activities, credit processes and pertinent systems
• Proven ability to respond to changing circumstances
• Please note the shift for this role is 11am-8pm for West Coast coverage**

Customer Service Transition Manager Resume Examples & Samples

• Monitor service line performance including daily management of the front line telephony/transactions SLA
• Recommend new initiatives for service enhancements and driving the achievements of excellent customer service standards
• Problem analysis and identification of immediate issues and identifying and implementing practical solutions
• Produce ad-hoc reports on demand for the HR Services
• Make recommendations to the Senior Management team, regarding the resource required enabling Service Point to meet SLA’s
• Maintain and build excellent working relationships with key stakeholders to gain service feedback and to understand future business requirements
• High level of analytical thinking: research skills/Information gathering
• Experience of managing and motivating teams
• Effective communication skills using a variety of styles to suit the situation
• Fast decision taking in the varying environment
• Adaptability to undertake multiple pieces of work
• High level of organizational awareness and understanding of how customer service can be maximized through the exploitation of service desk and knowledge management principles
• Detailed knowledge of HR Operations processes and infrastructure
• Fluent English language, German or Portuguese will be as advantage

Customer Service Temp Resume Examples & Samples

• Strong verbal and written comprehension
• Strong sense of professionalism
• Maintain proper conduct with customers and accounts
• Eager to increase knowledge and efficient ways to better serve the customer service department
• Bilingual Spanish/ English proffered
• Willingness to put in extra time of own free will
• Overall industry knowledge and understanding
• 1+ years preferred customer service experience
• Ability to prioritize
• Ability to identify and solve problems
• Ability to communicate needs to accounts and customers

Customer Service Intermediate Analyst Resume Examples & Samples

• At least 5 to 7 years of banking experience in managing Client Service or Operations teams, preferably in Transaction Services and/or Corporate Banking
• Experience in managing a team of 10 to 20 people
• Experience in managing client service functions to large client base
• Experience in working in a matrix organization
• Track record in process improvements, project leadership, and people management
• Strong Customer and Goals Orientation
• Strong Leadership
• Strong Adaptability / Flexibility skills
• Good Analysis / Judgment
• Good Team Player with Management Abilities
• Influence colleagues in achieving business results

O&t-customer Service Manager, Citiphone Resume Examples & Samples

• Supervise the team by defining and setting priorities, providing support/direction and dealing with administrative issues as needed
• Gather and analyze metrics to benchmark the team workload/performance and identify common trends
• Prepare and deliver monthly performance reviews for direct reports
• Manage manpower staffing, expense priorities & recommending and implementing changes to business processes to ensure higher efficiency
• Motivate and engage the team to meet targets & productivity numbers outlined by business on customer service standards
• Handle customer complaints and implement positive actions to resolve conflict in order to maintain the relationship with the customer
• Responsible for motivating & providing continuous feedback, coaching and delivering correction action for the team so as to improve and maintain high quality customer standards
• Train and develop team members on operational procedures/troubleshooting techniques to effectively align team capabilities with current and future business needs
• Identify individual talent and retain within the business by identifying career development opportunities and learning experiences
• Conduct interviews and assessing prospective applicants and matching them with vacancies in the department
• Recognize and reward officers on a regular basis, using both formal and informal channels
• Manage projects as assigned for process improvement
• You should possess excellent interpersonal and communication skills with good command of written and spoken in one and other spoken language to liaise with different speaking clients
• You should be service-oriented and able to work under pressure, sales driven, a good team player with commitment and initiative, mature, self-motivated, patient, well organized, meticulous and analytical
• Candidate should be prepared to work shift hours, weekend and public holidays
• Candidates with at least a Polytechnic diploma and 4-5 years experience in a service related industry are preferred

Vans Customer Service Supervisor Resume Examples & Samples

• Assist in recruiting and hiring new customer service representatives. Responsible for training new hires and identifying additional training needs for each assigned team
• Provide timely performance reviews to direct reports using the VF Talent Management process
• Attend weekly supervisor meeting. Prepare and facilitate weekly communication with CSR's in team
• Manage the order base for assigned territory; including cancel date management; incompletion log errors; QA issues; VAS issues; releases to the Distribution Center, etc
• Manage ad hoc operations projects/tasks as required among cross-functional Outdoor Coalition groups, including sample orders, NP revision projects. 7. Take overflow calls and escalated calls. Monitor daily phone reports
• Assist members of the customer service management team in supervisory duties as needed
• Maintains professional and technical knowledge by attending workshops; reviewing professional publications; networking; participating in professional associations
• Contributes to the team effort by completing related results as needed. Performs these and other duties as assigned

SVP Customer Service Group Manager Resume Examples & Samples

• BS/BA degree or equivalent work experience, MBA preferred
• Minimum of 5 years management experience, with 10+ years business experience
• Minimum 5 years people management experience; preferably managing exempt employees in a high producing environment
• Demonstrated successful track record managing large, strategic cross-business/cross-functional teams
• Strong relationship management skills coupled with a true 'partner' mindset/approach to key business partners
• Proven ability to coordinate and manage across business segments and technology disciplines
• Able to promote a culture of collaboration and teamwork across functional and organizational boundaries to optimize business results and encourage the overall growth of Citi Cards
• Ability to devise strategies and translate strategic objectives into tactical execution plans
• Excellent communication, presentation and influencing skills; an ability to create support and buy-in across a wide range of stakeholders
• Strong leadership/influence capabilities, proven ability to drive decisions making to achieve end objectives
• Excellent analytical and organizational skills
• Excellent execution and mobilization skills
• Excellent critical thinking and problem solving skills
• High degree of proficiency with Microsoft Project, Excel, Word, PowerPoint, Outlook, etc
• Advanced experience researching and resolving customer issues
• Critical thinker and ability to make independent judgment
• Minimum of two years of customer interaction or customer support experience strongly preferred, either by phone or face to face
• Previous negotiation skills strongly preferred
• Must be willing to work in an environment that requires 100% phone-based customer interaction Proficiency with advanced computer functions including MS Office suite strongly preferred

Customer Service Represnetative Resume Examples & Samples

• 1 year of cash handling or customer service experience
• Ability to develop customer relationships
• Ability to make sound transactional decisions to ensure policies and directives are met
• Ability to accurately understand and respond appropriately when interacting with customers, co-workers and management
• Ability to take responsibility for personal performance and development

Customer Service Internship Resume Examples & Samples

• Support the Customer Service Manager in ensuring regularity, quality and timing of actions required to manage the order from its collection during sales campaigns through the delivery of goods using the organization-internal mainframe systems
• Provide customer service support answering customer inquiries/issuing communications as required
• Communicate with internal departments in order to meet customer expectations
• Support the Customer Service Manager in order to contribute to the development and execution of the activities planned to reach turnover targets

Customer Service Represantative Resume Examples & Samples

• To attend to inbound phone calls pertaining to customer queries and transactions professionally
• To ensure that all Inquiries are followed up and closed
• To arrange NTB business by calling prospect customers using the database or leads that has been passed on to the department
• To generate Credit Card and Loan leads by cross selling and building a network of contacts
• Candidate must possess at least Bachelor's degree, any field
• Minimum 1 year of customer service experience in Banking
• You should be service-oriented and able to work under pressure, sales driven, a good team player with commitment and initiative, mature, self-motivated, patient, well organized, meticulous, and analytical

Customer Service Co-manager Resume Examples & Samples

• Management of customer service center operations including staffing and scheduling
• Development of customer service agents including informal feedback and coaching and formal reviews
• Hiring and training of new customer service agents
• Review and implement department policies
• Monitoring performance of customer service team to KPI’s and taking corrective action when necessary
• Identify areas for improvement and propose a plan for improvement
• Resolution of escalated issues
• Representing Customer Service on special projects
• Bachelor's degree required
• 3-4 years of proven leadership and management experience of a customer service team required
• 5+ years of experience required, preferably in a call center environment
• Retail E-commerce experience is a plus
• Fashion knowledge preferred

Director of Claims & Customer Service Resume Examples & Samples

• Planning, organizing and managing Customer Service and Claims functions
• Working “on the floor” and coaching team leaders/area managers in the supervision of Medical/Pharmacy and Claims Customer Service Agent activities
• Driving performance by ensuring all employees are trained and work is completed in accurate timely manner and meets company and contract standards
• Monitoring and tracking individual, team and call center performance against established productivity and quality metrics, including regular audits assessing department performance
• Monitoring phone calls to observe agent demeanor, technical accuracy, and conformity to HIPAA, URAC and Company standards
• Monitoring work queues, prioritizing incoming authorizations and effectively delegating tasks to team leaders/area managers to ensure company standards and contract obligations are met
• Handling complex customer issues escalated by agents and team leads
• Participating in daily, weekly and ad hoc cross-functional meetings to discuss and resolve operational and technical issues
• Overseeing day-to-day claims operations, including claims evaluation, adjudication and customer service in accordance with contract and Company quality and production standards
• Reviewing Claim audits for completeness, accuracy of information and compliance with the organization’s policies, standards and procedures
• Conducting regular Customer Service Agent audits to ensure accuracy and timeliness consistent with company and or client standards
• Recommending changes to workflow, procedures or policies and ensuring that all Customer Service and Claims employees are fully informed, understand and implement changes
• Identifying, leading, developing and organizing training, re-training and cross-training of team members and new employees as appropriate and in coordination Human Resources and IT Project Managers
• Preparing and presenting a variety of management reports, including explanation of variances, significant trends, and recommendations for change or resolution
• Ensuring service compliance with client performance guarantees, and regulatory or accreditation standards
• Participating in sales presentations, demonstrations, and new client implementations as needed, to ensure smooth and timely transition of new business
• Following and ensuring team follows HIPAA and URAC protocols when discussing or accessing protected health information
• 7+ years of Customer Service supervisory experience managing and training a Claims and Customer Service unit with a healthcare payor, delegated vendor, or TPA, supervising a team of agents
• Bachelor’s Degree in a business-related subject or equivalent experience
• Strong performance management and productivity optimization skills, including reporting, analysis and recommendations
• Strong technology background interfacing with IT personnel. MS Office and database knowledge
• Knowledge of DRG/ICD-9, NDC/GPI, CPT/HCPCS, and RVU coding
• Working knowledge of current commercial health insurance product options, including HMO, PPO, EPO, high deductible plans, copay/coinsurance variations, and HRA’s/HSA’s
• Expertise in claims adjudication, including interface with payors with or without delegation, eligibility and benefit determination, and member copay/coinsurance allowances
• Working knowledge of electronic commerce, including EDI submission and payment of provider claims, EDI submission to payors, EFT, transmission of forms, and web portal interface for providers and members
• Thorough HIPAA knowledge
• Knowledge of NCQA Guidelines, URAC Accreditation and Utilization Management
• Experience with pharmacy benefit management, disease management, care management or the pharmaceutical industry
• Previous experience with telecommunications in a call center environment

Director of Customer Service Resume Examples & Samples

• 7+ years of customer service experience
• 2+ years of experience in a managed care setting
• Experience in a call center, strongly preferred
• Exceptional organizational, time management and computer skills
• Knowledge of MSO business procedures and benefit and fee schedule interpretation

German Customer Service / Admin Resume Examples & Samples

• Maintenance of product and supplier database
• Preparing daily, weekly and monthly reports for internal departments and our international counterparts in Germany
• Managing incoming calls and emails ensuring they are dealt with in an efficient and professional manner
• Communicating and liaising with departments
• Preperation of document
• Assisting line manager and team members with ad hoc administration duties and projects
• Coordinating and liaising with departments and operating units in resolving day-to-day administrative and operational problems
• Perpetration of documents
• Files management and archiving

Customer Service Web Chat Supervisor Resume Examples & Samples

• Assist with design sessions to enable chat tools (building rules and service levels)
• Regularly coach team members with respect to their performance and help them reach defined service level targets
• Responsible for the delivery of support within the defined service levels
• Monitor agent interactions with customers to assess adherence to procedures and quality of support delivered
• Troubleshoot customer problems, identify trends and escalate issues to Operations Manager when necessary
• Attend training's, coaching, feedback sessions and meetings as required by the team deliverables
• Perform adhoc tasks as required by the business to support new product launches and/or promotions
• Experienced in mobilizing a support team in an eCommerce company
• Experienced in leading/supervising a support team in an eCommerce company
• Experienced in support roles for eCommerce platform
• Experience with Sales Force Live Agent or similar technology
• Ability to build team KPI’s for chat success measures and SLA’s
• Comfortable with both inbound and outbound contacts via chat, email and phones
• Excellent oral and written communication including critical reading skills
• Ability to manage a team split across different shifts
• Experienced in determining objectives and setting goals for the team members
• Experienced in providing constructive feedback and monitoring progress of the team
• Ability to chat with multiple customers simultaneously without compromising service to any individual customer
• Ability to diagnosis problems and assess alternative solution
• Strong decision making abilities
• Comfortable with the basics of different personal and mobile computing technologies
• Ability to respond to customer contacts received through email, chat, phones and social media within the defined service levels
• Candidate should actively participate in social media activities like blogging, community development and management, social bookmarking, commenting, etc... Candidate should have knowledge in social media tools and techniques

E-commerce Customer Service Representitive Resume Examples & Samples

• Main point of contact for day-to-day customer inquiries and concerns for Joie.com, CurrentElliott.com and EquipmentFR.com
• Handle incoming customer calls and emails and communicate promptly to inquiries concerning customer orders, returns, refunds, technical help, stock search, general inquiries and more
• Update customer service log with all incoming calls and emails and code. Distribute a monthly report with key findings
• Process all customer returns and ensure refunds are given in a timely manner
• Maximize cross sales opportunities in all email and phone correspondence by suggesting related products to original inquiries, as well as alternatives to sold out requests
• Ensure efficiency in processes and share ideas to improve methods
• Other responsibilities as needed
• Ability to provide excellent customer service
• Strong multi-tasking skills
• Minimum 1 year experience in a Customer Service role
• Fashion or retail industry experience a plus
• Proficient in Microsoft applications (Word, Outlook, Excel, PowerPoint)
• Microsoft GP and Magento experience a plus
• This position’s hours will depend on the call volume and will eventually change to include Saturday hours when needed. At the time of hire, the hours will be

Planner Customer Service Resume Examples & Samples

• Be responsible for providing customer service to a group of clients across instruments and implants, replenishment and investment
• Deliver effective and efficient Customer Service, working with business partners to ensure world-class customer service levels and supply chain performance
• Timely & Accurate order entry of sales orders
• Expediting backorders and backlogs
• Coordination of priority allocations to customers
• Managing orders and maintaining customer data within the sales order system
• Resolving sales, delivery, or technical issues promptly and accurately
• Deliver effective and efficient Planning
• Ensure the timely placement of PO's in support of automatic daily replenishment, planned kit requirements and supplemental order processes
• Expedite past PO's, maintain PO dates and resolve PO discrepancies
• Work with warehouse to manage stock queries
• Investigate and root-cause critical supply issues and communicate and provide updates on resolution dates
• Inventory management in line with agreed GSC targets and processes - taking actions to minimize excess inventory, including managing inventory repatriation and approving in market returns
• Set and regularly review inventory and ROP levels
• Drive for continuous improvements to enhance service and implement lean process improvements
• Lead market service reviews and performance analysis with a view to improving service. Represent market supply needs & challenges within the Sales & Operations Planning process
• Proactively manage KPI's, including LIFR, Backorder metrics and ad-hoc process improvement metrics

Customer Service Manager MME Resume Examples & Samples

• The role holder will operate within the Bank’s risk and operational guidelines and is responsible for ensuring that organisational standards are maintained and that the Banks policies and procedures are adhered to throughout the CSU / CBC in order to mitigate risk
• Knowledge of the Bank’s structures, products and services
• Appreciation of the changing economic, social and governmental environment in the US
• Motivated to develop skills and capabilities
• Possess interpersonal skills
• Direct liaison between the returns department, customer service, and our customers
• Coordinate and follow up with other departments to ensure problem resolution, and work together with other Customer Service team members to promote an environment of customer satisfaction
• Calling and emailing our customers in regards to returned items that do not fall within our return policy guidelines
• Provide feedback with, and help to create, systems and procedures for rejected returns processes
• Follow up on all written correspondence and escalate to Customer Service Manager as necessary
• Process and organize returned to sender parcels
• Keep current with all new policy and procedures
• Type 50+ words per minute

MYS Ctsm Pg-customer Service Intermediate Analyst Resume Examples & Samples

• 1 - 3 years in banking, client interaction / servicing or operations, preferably in transaction services and/or corporate banking
• Strong customer orientation
• Good team player
• Working knolwdge of Microsoft office products

Loan Operations Customer Service Supervisor Resume Examples & Samples

• Ensures bank and department procedures are followed and quality standards are met
• Coordinates and directs the daily operations of a loan operations unit
• Assigns work and determines workflow
• Manages nonexempt staff
• Takes necessary measures to protect the integrity of Regions in the event a loan becomes a serious credit risk and Regions has to take legal action against the borrower
• Identifies, designs and implements process improvements to increase department efficiency
• Has the responsibility for hiring, discipline, coaching and counseling of associates
• Ensures staff is properly trained and adheres to policies and procedures

Customer Service Rep-policy Owner Services Resume Examples & Samples

• Takes an active role in creating an environment of innovation, collaboration, transparency, accountability and trust
• Review incoming forms and correspondence, legal documents, policyowner files and reports to proceed with appropriate processing
• Meet the department’s production standards for measuring the quality and quantity of work processed
• Communicate and correspond with agents or policy owner/insureds to obtain supplemental information or to explain legal requirements in accordance to company regulations, state laws, and NASD, or SEC regulations, as required
• Refer issues involving risk to supervisor or legal for evaluation
• Follow-up on administrative requirements

Coordinator, Customer Service Resume Examples & Samples

• Act as a liaison between the customer and internal departments in order to provide feedback of trending customer facing issues and system problems
• Provide information on product, stock availability, delivery information, and returns
• Respond to customer inquiries and complaints in a timely manner
• Monitor customer’s open order status to identify potential problems and provide the appropriate analyses and reporting
• Monitor order fulfillment process including the resolution of customer issues, late deliveries, pricing issues, identifying EDI exceptions/problems, etc
• Identify and address issues to ensure on-time delivery of customer’s orders. Work with other departments to identify improvement opportunities
• Resolve customer claims for orders/billings discrepancies/returns and process price protection adjustments
• Assist e-Commerce department with D2C Customer Service support
• Other special projects/duties as required
• Customer service-oriented attitude
• Ability to manage multiple projects and juggling various priorities
• Ability to work independently and be a team player
• Computer literacy and proficient using MS Word, Excel, and Outlook preferred
• 2-4 years of experience in customer service
• Proficient in MS Excel, MS Outlook, Internet savvy
• Basic Computer skills (in programs such as MS Word & Excel). Bilingual/Spanish
• Strong organizational skills and ability to multitask
• Ability to work with limited supervision and strong initiative
• Answer phone throughout the day using phone scripts
• Enter new customers into database
• Schedule work orders and surveys
• Make outbound calls to generate service work
• Review, sort, and apply payments to work orders
• Cash applications
• Process customer refunds
• Invoice material and billing orders
• Enter and sell club memberships
• Apply reoccurring monthly charges for Club Memberships
• Resolve accounts with negative balances
• Log and track sale information in Sales Book
• Make collection calls
• Submit gift orders to installation customers
• Assistant dispatcher
• Setup financing for customers
• Apply finance charges to overdue accounts
• Generate statements for accounts with outstanding balances
• Add finance charges for credit card payments over $1000.00
• Strong computer and typingskills
• Normal Weekday Work Hours – 8:00AM to 5:00PM

Assisant Manager of Customer Service Resume Examples & Samples

• Coaching and Staff Development
• Understands both front and back end of eCommerce shopping
• Holds a high aptitude for learning new technology, and is comfortable driving the learning experience and/or instructing new people
• Ability to effectively manage time and prioritize short term tasks and responsibilities, often multi-tasking throughout shift
• Ability to influence co-workers to follow his/her lead and example
• Demonstrates superior stress management skills; serves as a calming influence in “crises”
• Willing and eager learner
• Two to five years management experience in Customer Service-related job preferably in eCommerce and/or a retail environment
• Completed High School with some college experience or equivalent

Benefits Delivery & Customer Service Manager Resume Examples & Samples

• Oversee operations of outsourced vendors including review of training materials, setup of plan/administrative technical changes, operations and project work, carrier eligibility reporting and billing, payroll files, 401k matching calculations, and all other plan operations work
• Work closely with co-located internal HR call center as well as external vendor call centers
• Manage internal customer service function (for escalations) and monitor/measure customer service of our outsourced benefit administration vendors to meet or exceed service standards
• Maintain and manage toward department budget (staffing as well as vendor costs)
• Determine/oversee implementation of required system changes for all U.S. benefits programs; both ongoing support as well as significant events, such as Annual Enrollment, to account for various changes required due to design enhancements, regulatory requirements and customer improvements; review and approve specs developed as part of changes
• Continually work toward process improvements and efficiencies
• Maintain an exceptional control environment
• Build and develop a staff of 10+ professionals
• Oversee/conduct User Acceptance testing as needed across our various administrative and other benefit vendors
• Review various participant facing communications, making sure they are accurate and clearly understandable and appropriately reflect operational components of our plans
• Manage administrative vendors including request for proposal processes, implementations and ongoing operations/financials to improve customer experience, operational excellence and financial results
• Perform various reconciliations to make sure operational vendors are properly accounting for benefits they provide to our participants
• Oversee production of various ad hoc queries to support departmental needs
• Oversee testing of various internal websites including My Health, me@JPMC, My Rewards, etc. to determine that benefits data is properly reflected
• Lead and project manage special projects, as needed
• Minimum 5-7 years in corporate benefits or benefits consulting/administration
• Must have experience working in a strategic, analytical or metric driven position
• Superior analytical and problem-solving skills, with a high level of attention to detail
• Strong risk management and control skills
• Ability to multi-task, work independently, meet deadlines, and manage multiple deliverables
• Strong verbal and written communication skills, with strong customer focus
• Knowledge of benefit plan rules and provisions, preferably both qualified plans and healthcare/insurance
• Solid knowledge of standard desktop applications: MS Office, Powerpoint, Excel
• Strong project management skills with a commitment to continuous improvement
• Managerial experience required
• Ideal to have large firm experience (25,000 plus employees)

Analyst Customer Service Resume Examples & Samples

• Ability to work with cross functional team & stakeholder management
• Channelizing calls to alternate servicing channels
• User journey testing of alternate channels to ensure error free environment
• Ensure timely completion and delivery of cross functional projects
• IVR & Alternate Channel upgradation basis understanding and customer's feedback
• Impact analysis of Alternate Servicing Channels
• Constant supervision to ensure smooth functioning of alternate channels and error free environment
• Share recommendations for process improvement basis understanding of the system
• Graduate, Min 3-4 years of customer interaction experience
• Wing to wing knowledge of the Servicing model - Detailed understanding of Credit card operations - Strong Communication & presentation skills - Requires good knowledge of MS office , working with complex data

Customer Service Fulfillment Analyst, Oculus Resume Examples & Samples

• You'll assist the Customer Service Lead in designing an effective, long- term support strategy that will deliver top-tier customer support to developers and consumers of Oculus products and services
• You’ll collaborate with Logistics team in managing relationships with all distribution centers to uphold the standards of Oculus Customer Support. Immediate Activities
• Oversee day to day shipping information to liaise effectively with the daily operations of Oculus Support agents
• Monitor all distribution and fulfillment center activities critical to the time sensitive communications linked to successful final mile solutions
• Analyze all distribution and fulfillment center data, ensure its integrity and alert the Customer Support and Logistics teams to errors or discrepancies that could disrupt operations or influence customer experience
• Be accountable for all aspects of order processing, shipping, returns management
• Customer Service Call Center experience or claim’s examining experience required whether from examining or answering calls related to claims
• Strong math skills
• Good analytical, organizational and decisions-making skills
• Ability to follow policies, procedures and regulations
• Good interpersonal and communication skills
• Ability to work in a “team oriented” environment
• Sitting for extended period of time, eye strain from extended use of computer, dealing with difficult/angry customers, meeting deadlines and production requirements

Auction Upper Block Clerk / Customer Service Resume Examples & Samples

• Provide assistance to auctioneer with monitor operation, information verification and bid review
• Perform other job related duties as assigned by supervisor
• Ability to remain focused and composed in fast paced sale day environment
• 6 months to 1 year clerical experience
• Office and/or customer service work experience
• Verify invoices for accuracy, appropriate bid amount, correct buyer information, etc
• Resolve sales price discrepancies or refer to supervisor as appropriate
• Offer post sale inspection (PSI) services to buyer and coordinate initiation of PIS process
• Process 'IF' sales
• Obtain required signatures and distribute documentation for sold vehicles
• Effective communications, problem solving and organizational skills
• 6 months to 1 year clerical, office and/or customer service work experience preferred

Customer Service / Auction Block Clerk Resume Examples & Samples

• Verify invoices for accuracy, appropriate bid amount, correct buyer information, ect
• Resolve sale price discrepancies or refer to supervisor where appropriate
• Offer post-sale inspection (PSI) service to buyer and coordinate initiation of PSI process
• Process "IF" sales
• Record lane and Simulcast bid amounts and enter customer related data in computer system
• Process bills of sale as required
• Notify supervisor of customer or system issues in support of efficient resolution and continuation of sale
• Observe all applicable safety and health procedures
• Perform other duties as assigned by supervisor
• Utilize the AS400 system to record lane and Simulcast bid amounts, enter customer data, process all sold units, and verify/enter lights
• Work with auctioneer to verify system information accurately represents vehicle
• Verify vehicle run order to ensure appropriate vehicle is being keyed and sold
• Operate monitor, work with auctioneer to review Simulcast bids
• Provide arbitration and other vehicle announcements to support auctioneer
• Pick up and distribute bills of sale to the front office, when needed
• Notify manager or supervisor of customer issues or concerns or systems issues to ensure speedy resolution and continuation of the sale
• Visibly demonstrate safety commitment by following all safety and health procedures
• High School Diploma or equivalent required
• Effective communication skills required
• Problem-solving and organizational skills
• Ability to remain focused and composed during fast-paced sale-day activities
• Regularly required to stand, walk, reach, talk and hear
• 6 months - 1 year of clerical, office, and/or customer service work experience preferred
• Including ten-key and computer data entry

Customer Service Concierge Resume Examples & Samples

• Monitors vehicle preparation and sale process and communicates with lane, department managers, market sales team, and other coordinators to ensure each vehicle crosses the auction block on sale day and ensures vehicles are re-run if necessary
• Coordinate with lot operations and quadrant coordinators to ensure appropriate scanning and organization of account vehicles
• Review vehicles in sale line up, locate missing vehicles, and work with account
• Minimum of one (1) year of experience in an office environment
• Minimum of one (1) year of experience working in customer service
• One (1) year of call center customer service or telemarketing
• 1-3 years auction experience or 2-4 years dealership experience
• Must be skilled at managing multiple projects and deadlines
• Must be service oriented
• Medium strength; must have the ability to lift up to 25 pounds
• Stooping, bending, twisting, climbing stairs, pushing pulling, walking
• Ability to sit or stand for prolonged periods of time
• Ability to perform repetitive data entry tasks, manual dexterity

Customer Service Coord Resume Examples & Samples

• Deliver end to end support including answering phone calls, responding to emails, performing order data entry, troubleshooting, service issue resolution and account information maintenance, while educating Dealers and Sales about the ExportTrader products, processes, and systems
• A CSC must provide responsive, timely telephone and email support to Customers, Sales and other internal teams
• He/she needs to keep the Dealer and/or Sales informed of the status of open issues and provide updates as needed
• He/she needs to facilitate communications, as requested by Sales and work with them to identify, document and follow any exceptions to the standard process
• 2-3 years of customer service experience or the equivalent
• Strong communication and interaction skills (written and oral)
• Effective and competent office management and organization skills
• Previous experience with customer-service, account management, or Business to Business focus
• Proven technical and internet skills and especially proficient in Microsoft Office and Outlook
• Proven record of multi-tasking and prioritizing competing demands
• Self-motivated , directed and detail oriented
• A passion for high quality customer service preferred
• College degree preferred

Customer Service Tools & Solutions Domain Specialist Resume Examples & Samples

• Assists in the development of requirements, performs configuration within tool and researches issues and shares timely, accurate resolution with, or escalates to, Domain Consultant/ or Domain Manager
• Supports implementations using project methodology in order to meet key deliverables and adheres to standardization and best practices
• Maintains issue logs and communicates timely resolution
• Participates in troubleshooting issues
• Provides status for areas of responsibilities
• Provides feedback and input to appropriate product feature sets, best practices, implementation methodologies, process documents, artifacts, and future product enhancements
• Provides post-live date support and transitions team to ongoing
• Conducts functional testing for client environments, enhancements and system changes
• Participates in thecombined product / delivery team meetings representing business needs

Customer Service Workforce Lead Resume Examples & Samples

• Management of Workforce Operations Managers (WOM) which will encompass coaching, leveraging team talent, providing performance feedback, development of staff
• Technical expertise in Genesys Workforce Management software package
• Strong leadership skills and experience managing multiple managers across several locations globally
• Oversee day-to-day operations of each call center ensuring KPIs are being met (including SL, occupancy, AHT and adherence)
• Works with CS Events Management team to implement operations strategies for each location
• Assist CS Leadership with creation of budget, and ongoing management of budgets
• Project management of local and national workstreams
• Develop strategies to increase efficiencies within CS
• Effectively manage resource shortage/surplus across local location and work with National Operations Team to assist across Enterprise
• Liaison to local telephony/VoiceCom to ensure most efficient routing practices are in place
• Liaison with Learning Support for new hire classes
• Liaison with IE for event management, forecasting strategies, and team analytics
• Actively integrates with offshore Workforce Operations team to provide direction and development of operational resources
• Develop appropriate contingency plans for location and work with national team on contingency plans and actively manage plans when invoked
• Support the business through all business continuity events including planning, communication, documentation, response, and process improvements
• Develop and institutionalize SOPs for WOM function
• Effectively consult and influence change on client teams by utilizing operational results to work with client teams to implement operational improvements
• Be an active participant in the Workforce Operations Manager team to ensure efficiency and consistency across locations

Demandware & Customer Service Program Director Resume Examples & Samples

• Architect, build , and optimize e-Commerce features such as internal search, product promotions, personalization, landing page templates, etc
• Build and lead a customer service organization with strong focus on customer satisfaction and fraud prevention
• Deep data, XML and integration experience on 3 or more e-commerce re-platforms
• Hands On Demandware Experience
• 3+ years of experience integrating third-party OMS, CRM and 3PLs, integrating branded content sites, and using Demandware’s NetGenesis platform to implement brand agencies’ creative designs
• Full integration ownership, strong understanding of ERP, OMS, WMS, PLM and e-commerce systems
• Maintenance of online and off-line (retail store) inventory
• Architect and develop data warehouse/management system to report key KPIs and allow for executive insights
• Oversee all software development, including content management system and e-Commerce platforms
• Work closely with developers to build UAT and code deploys protocols
• Identify and develop new site features and functionalities to ensure cutting edge technology and industry leadership
• Bachelor's degree (BA/BS) in Business, Computer Science, Information Systems or related field preferred
• 8-12 years of overall experience, with at least 3 years of experience with Demandware
• Experience in traditional retail is a must have. This position is unique in that we want the program management to come from an individual who has worked traditional retail positions and transitioned into E-commerce
• Ability to collaborate with internal and 3rd party technical teams to achieve desired Ecommerce website functionality
• Able to work in a dynamic environment with proven experience working collaboratively across many functions and levels within a distributed international organization
• Requires highly effective communication skills, both verbal and written
• Strong independent decision making, organizational, planning and problem-solving skills
• Strategic planning capabilities. Demonstrates ability to develop solutions to complex technical and business process problems
• Ability to generate innovative insights from metrics analysis, communicate results effectively, and work with business partners in developing and implementing new programs to drive actionable results
• Deep experience with Demandware is required

Customer Service Rep-team Resume Examples & Samples

• Develop and maintain positive relationships with account personnel and internal partners such as sales representatives and co-workers in the customer service department to grow specific soccer and team account business and ensure adidas policies and programs are administered correctly
• Respond to customer relation inquires received, following company polices, procedures and programs
• Make follow up inquires on pending orders
• Provide assistance and support to all Sales and Marketing representatives and to the management and employees of both the production facility and the distribution centre
• Issue return authorizations as per company policies and procedures
• Other duties as assigned by the Sales Administration Manager
• Good organizational and time management skills
• Fast and accurate keyboarding skills
• SAP experience, an asset
• College diploma or equivalent related experience
• Commercial banking knowledge
• A record of successful accomplishment in providing consistently outstanding customer service
• Language requirements (based on local needs)
• Proven track record in a client focused environment
• Proven record of delivery within challenging timescales
• Minimum of five years proven and progressive experience in the Commercial or Corporate Banking environment
• Stakeholder management (External & Internal)
• Good verbal and written communication skills at all levels
• Excellent planning, organization and time management abilities
• Ability to be flexible, manage priorities whilst remaining calm under pressure
• Receptive to change
• Positive ‘can do’ attitude and an ability to take ownership of tasks through to completion
• Drive and resilience
• Ability to work collaboratively and independently when required
• Ability to have difficult conversations
• Conflict management
• Ability and willingness to pick-up commercial banking
• Diligence in formal written communication

Customer Service Exec Resume Examples & Samples

• Ensure all opportunities for retention and cross-selling are identified and maximized
• Strong ability to overcome objections and enthusiastically resolve customers'' concerns while consistently providing superior levels of customer service
• Actively seek out opportunities for self-improvement, keeping up with new product trainings and process knowledge

Customer Service Rep Major Accounts Resume Examples & Samples

• Excellent problem-solving, analytical and collaborative skills; Ability to synthesize data into comprehensive reports for all levels of staff
• Minimum of 3 years experience in footwear or apparel industry. Specialty and Department Store experience a plus
• SAP, AFS preferred
• B.A./B.S. in business or technical area desirable
• Experience leading change
• Operate in a full service environment to resolve complex and expansive set of customer inquiries across multiple systems
• Navigate multiple systems and service customers across platforms; which, adds complexity to the positions scope
• Maintain detailed knowledge of a subset of product and service offerings to customers
• Strong problem solving skills, the ability to multitask andmake quick, effective decisions
• Must utilize exceptional judgment to solve the dispute in a manner that delights the customer while minimizing operating loss/liability through interpretation and adherence to Association rules/regulations

Customer Service Co-ordinator Resume Examples & Samples

• Influence sales by negotiating prices and offering solutions to specifications, promoting features and benefits to help your team achieve their sales targets
• Proactively build your knowledge of products and their application
• Build, strengthen and maintain effective customer relationships (by telephone, emails and visits) gathering market and customer information which can be used to help achieve additional sales
• Update and maintain all project, quote and customer information on CRM
• Escalate disputes or ongoing issues to senior team members to ensure their timely and successful resolution
• Closely liaise with other company departments to ensure customer expectations are met and exceeded in terms of quality, service and timescale
• Regularly review the systems within your area of responsibility to identify areas for improvement opportunities
• Ability to empathize, listen and create astonishing customer experiences
• Take inbound calls from our customers with a focus on building rapport
• Apply active listening skills, interject and paraphrase appropriately to best understand the customer’s needs and wants
• Utilize tone/enthusiasm to provide energy into the customer interaction that will drive sales and customer satisfaction
• Responsible for promoting sales and upsells – offer alternatives, and close sales while maintaining rapport with customers
• Receptive to coaching and eager to implement developmental suggestions for improving performance
• Remain highly engaged in a team environment through team chat (instant messaging) and use of email
• Meet all key performance indicators - Contacts per Hour (CPH), Quality and Schedule Compliance
• Maintain a quiet remote work environment free of background noise
• Assist with other duties as assigned
• Must have a high school diploma or GED equivalent
• Strong PC skills to include: Internet, Microsoft Windows, Outlook and IM
• Strong organizational, detail orientation and follow through skills
• Computer and headset compatible with Cornerstone Brands specifications
• Standard Analog Phone Service from a local phone company or bundled service from your internet provider

Customer Service Portuguese Resume Examples & Samples

• Typically 1 year experience in a customer service role
• Intermediate English Level
• Solid understanding of local legal compliance isues
• Strong teamwork skills
• Advanced time management skills

Customer Service Delivery Manager Resume Examples & Samples

• Manage 3rd party vendor(s) and take responsibility for delivery of operational metrics including Customer Satisfaction, Revenue uplift and Product Adoption
• Define strategies and implement and manage programs of activity (sales & service) to achieve quarterly goals
• Act as key contributor and part of Customer Services leadership team for North America delivering cohesive and coordinated customer engagement and market development strategies
• Develop and implement best practices for your services programs ensuring our team is always up to date with the most effective advertiser solutions
• Drive operational improvements, share best practices, and implement scalable solutions to business challenges
• Manage capacity planning - both number and skill - to accommodate forecasted number of partner touch points
• Proven track record of influencing and collaborating with cross-functional groups to produce meaningful results and proven ability to build strong working relationships inside and outside of Facebook
• Execute projects involving quantitative analysis, industry research and strategy development

Retail Customer Service Outfitter Resume Examples & Samples

• Handling Customer returns
• Handling Customer exchanges
• Running a Computerized Retail register system in a high volume environment
• Handling Customer concerns

TCF Bank Loan Operations Customer Service Hiring Event Resume Examples & Samples

• High school graduate or G.E.D
• 9 months customer service experience
• Demonstrated professional communication and organizational skills and ability to prioritize work
• Basic math skills, PC Keyboarding, and Office Calculator experience
• Health, life, and disability insurance
• Employee stock purchase plan with 401(k) company match
• Paid time off
• Personal development opportunities
• Discounted bus pass

Customer Service / Dialer Agent Resume Examples & Samples

• Perform all activities related to collecting amounts due on auto loans
• Handle approximately 100 calls daily (outbound and inbound) to borrowers
• Provide all Gateway One Lending & Finance customers with an exceptional customer service experience, consistent with the Company’s values of honesty and integrity
• Move from customer service calls to collections calls seamlessly, while maintaining a positive and appropriate attitude with all customers
• Comply with Gateway One Lending & Finance’s policies, procedures and practices as well as all state and federal regulations
• Resolve delinquent status by securing acceptable repayment arrangements
• Offer suggestions on how to meet financial obligation and determine a plan of resolution
• Accurately and professionally document systems with details of current contacts and subsequent results
• Meet and/or exceed monthly collection goals
• Call Center experience required
• 2+ years’ collections experience preferred
• Auto Finance experience preferred
• Familiarity with banking and lending terminology
• Ability to adapt to the needs, attitudes, and tones of borrowers calling for a variety of reasons in rapid succession
• Ability to discuss and explain complicated issues regarding customer accounts, such as contract terms and payment arrangements, with customers and management
• Ability to multitask in a high-energy and fast-paced work environment
• Ability to maintain a positive attitude and calm demeanor when working with difficult customers
• Flexibility to work over 40 hours, including nights and weekends when needed
• Effective communication, negotiation, problem solving, and persuasion skills
• Motivated and detail oriented
• Bilingual skills preferred (not required)

Customer Service Rep-lien Release Resume Examples & Samples

• Performs research to manage various reports, duplicate lien releases, reconciling general ledgers and exception items
• Has general knowledge of the Retail DDA and savings systems
• Process payoffs on the servicing and payoff systems, ensuring lien releases are completed accurately and timely
• Prepares legal documents, submitting to appropriate party within designated time frames
• Supports the Consumer Loan Collection Department by researching and analyzing problems related to loan payoffs
• Capable of interpreting a customer’s requests and needs, redirecting calls to the appropriate area of the bank when necessary (i.e. for TCFMC or Commercial loans)
• PC Keyboarding and Office Calculator experience needed
• May require fluency in a foreign language
• 12+ months customer service experience

Associate / Executive Customer Service Resume Examples & Samples

• Desired- 0 - 2 years of experience in Customer Services- in a customer facing role
• Graduate in Any Discipline
• Proficient in English and Hindi
• Strong Communication skills
• Working in teams
• Proactive approach
• Negotiation and persuasive skills

MYS Ctsm JB Customer Service Manager Resume Examples & Samples

• High-level of listening and comprehension skills
• Able to probe for required information from customer
• Strong in customer service skills
• A team player with commitment and initiative, service-oriented, able to work under pressure, matured, motivated, meticulous and analytical and able to multitask

Tmag Customer Service Rep-montreal Contract Resume Examples & Samples

• Ensure all order management procedures, policies and timelines are followed and enforced and proactively noting any inefficiency, challenges or issues to stakeholders. This includes timely and accurate order entry, accuracy of product information, stock availability, pricing, terms, routing and any other specialty handling services
• Provide assistance and support to internal partners including Sales, Marketing, Account Planning, Distribution & Logistics teams relating to order processing
• Attend and participate in any Department Meetings, Product Knowledge or Technical Training Sessions as required
• Assist and support with key reports, special projects and sales initiatives within the customer service team
• Experience in managing customer and internal partner relationships

Working Student EKA Customer Service Temp Months Resume Examples & Samples

• Sales Order Entry (preorder, reorder, contracts, call-offs, offprice, RSM, SMU)
• VAS- and booking-in data management (VAS= Value added service: labelling & packaging)
• Order confirmations
• Order book management of warehouse- and direct shipment orders (check allocation, delivery dates, prioritize orders)
• Support the Returns & Claims Team
• Projects (internal processes, CoE, SCM, Warehouses etc.)
• Open minded, very good interpersonal and communication skills
• Willing to learn and develop own skills
• Student of Business Management / Administration

Customer Service Account Manager Resume Examples & Samples

• Build and maintain effective working relationships with both Telco Partners and internal departments
• Monitor and analyze inventory and sales data and make informed decisions and commitments as a result
• Ensure that the interests of the business are represented during account communications
• Work, on own initiative, to gather and disseminate information needed to make decisions and drive the business, to both internal departments and external customers
• Hold regular Business Operations calls and Business Reviews with each Telco Partner to reach a collaborative forecast & ensure compliance to contractual Ts & Cs
• Monitor specific Key Performance Indicators
• Manage execution of the Order Flow Process with Telcos, from Demand Forecasting through to Delivery, to ensure optimal customer service levels are attained
• Ensure adherence of the Telco's Contractual requirements, and work to gain a thorough understanding of Legal, VAT & Tax Compliance requirements
• Lead & facilitate forums to represent the Telco's demand requirements/strategies to senior internal stakeholders
• Understand the Telco's entire supply chain model
• Bachelor degree in Business, Maths or Engineering ideally. Candidates from a Finance background will also be considered
• 3-5 years experience in the field of Operations & Supply Chain, preferably in the FMCG/Electronics industry
• Post graduate qualification in CPIM, IBF, CIMA or CAT would be an advantage
• Knowledge of ERP systems / SAP knowledge with strong analytical skills
• Prior experience in product planning, production control, inventory management, or production/manufacturing operations

RBG Regional Customer Service Manager Resume Examples & Samples

• Takes a visible role in the operational and sales activities of all branches within the region
• Works with branch CSMs to balance operational controls and customer service in order to minimize risk to the Bank
• Manages and tracks the potential operating losses and operating losses for the region. Reviews operating loss charge-offs. Identifies loss trends and provides training as appropriate
• Assists Regional Manager in planning process of region's budget/goals
• Participates on committees, task force, etc
• 3+ years as a Customer Service Manager
• Written and verbal communication skills

Customer Service Manager BB Resume Examples & Samples

• Against an increasing competitive backdrop, the Business Banking segment of CMB seeks to grow value, through the acquisition of quality customers, retention of quality customers and by improving the average return per customer. It is known that customers who generate international product income streams are more valuable to the bank
• The Group has a strategic objective to be the ‘Leading International Business’ which builds on our global network, recognizes the increasing globalization of the world’s economy and the increased value of international customers. Our group capabilities, coupled with our understanding of local markets and cultures worldwide, help us deliver innovative solutions to our clients
• In conjunction with the RM, the jobholder will be expected to ensure the maintenance of a business culture in the Area

CIB Ops-customer Service Custody Resume Examples & Samples

• Oral & Written Communication both in Japanese and English
• Ablity to follow guidlines
• Ablity to handle multi tasks
• Judgment & reasoning skills
• Change menagement/Project management
• Global Custody business
• Trust Bank Operations
• Asset Management back office
• Business level of oral & written communication both in Japanese and English is required

Claims / Customer Service Resume Examples & Samples

• Processing of customer claims
• Making sure all claims are processed in compliance with regulation
• Administration duties in regard to claims
• Manager customer communications
• Develop and maintain excellent relationships both internally and with customers
• You must have native level French
• Be able to meet targets
• Be able to work in a team environment
• Proven experience in a similar position

Customer Service Temp Opportunites Resume Examples & Samples

• Provide excellent end to end customer service to own account(s)
• Develop strong relationships in order to provide excellent service delivery to account managers and customers
• Work with sales managers and customer to generate additional business opportunities
• Display a positive attitude and use knowledge to support customer satisfaction & offer alternative solutions. (eg switch selling, next day delivery, suitable bookings etc). Own the customer contact and ensure conclusion reached to mutual benefit
• Adhere to all internal SLA’s
• GCSE or equivalent level of education – Maths and English
• Excellent organizational, planning & communication skills

Analyst Mfg Customer Service Resume Examples & Samples

• Communications

Team Leader Customer Service Resume Examples & Samples

• Assist and coach direct reports in resolving complex or high priority service issues, or respond to and resolve such issues directly, as necessary
• Manage direct report workload and provide guidance in prioritizing work to meet or exceed all accuracy, transaction processing, and call quality metrics and standards
• Participate in and provide subject matter expertise on cross-functional projects and/or process improvement teams that have implications to the customer service area
• 2+ years direct or indirect leadership experience (i.e. such as coaching)
• Strong working knowledge of customer service processes and policies
• Strong organizational, motivational and communication skills, including the ability to explain complex issues in a clear understandable manner
• The ability to effectively multi task is a huge plus

Customer Service Knowledge Specialist Resume Examples & Samples

• Answer and process incoming calls, emails and correspondence from CSRs in a supportive, empowering and innovative manner, meeting all Service Level Agreement (SLA) expectations
• Refers Tier I representative through the appropriate escalations to CSR II or leadership as necessary when additional assistance is required for resolution
• Use judgment to find creative solutions to assist the CSR in providing resolution to customer issues that fall outside the normal guidelines
• Ability to accept increased decision making authority in creating solutions for customers while supporting the CSR
• Identify trends in knowledge gaps and lift those up to leadership to provide additional education or content to support the Call Center
• Gather, aggregate, organize and publish content required to support the various platforms within the customer service organization
• Coordinate efforts of multiple content contributors to ensure content is accurate and updated as appropriate
• Work autonomously to resolve the majority of customer issues without management intervention
• Work with all call center staff in a professional & collaborative manner
• Meet Key Performance Indicator (KPI) expectations (Productivity and Quality)
• Ability to act as a role model and subject matter expert on systems, processes, policies and procedures
• Ability to establish a relationship with CSRs to create magical service recovery and customer retention
• Proficient with multi-tasking, prioritizing and managing time effectively
• Ability to work independently with a high degree of accuracy – natural self-starter

Customer Service Rep-madison Ave & nd Street Branch Resume Examples & Samples

• Promptly and effectively resolve moderately complex product or service issues by clarifying the customer’s complaint, determining the cause of the problem; selecting and explaining the best solution to solve the problem
• Adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets
• Perform follow-up and research tasks to ensure problem resolution
• Proactively educate customers on using available access channels (i.e. ATM, Online and Telephone Banking) and act as the subject matter expert for the branch
• Contributes to team effort achieve branch scorecard goals by accomplishing related results as needed
• Ability to clearly communicate both verbally and in writing
• Strong listening and interpersonal skills
• Proven detail orientation and problem solving skills

Customer Service Coordinators Resume Examples & Samples

• Investigating and resolving order exceptions
• Monitor orders through the system to ensure full delivery of parts to the dealer network
• Support new and existing processes to improve customer service levels
• Maintaining high velocity related to order-to-delivery time
• Support call centre operations by answering inbound dealer calls and responding to CRM ticketing requests within required service levels
• Maintaining relationships with dealers and work with customers and internal departments to resolve queries by adhering to established processes
• Manage new parts order information to meet customer requirements
• Assist with order delivery, expediting and invoicing
• Assist with the dealer claims process
• Some college-level courses
• Proven analytical skills with strong knowledge of MS Excel
• Experience with Avaya Supervisor data and Contact Center management databases
• Contact Center background in order to support a variety of other areas as needed
• Excellent writing and editing skills
• Capacity planning and forecasting experience to determine department needs based on all work interactions (phone non-phone) and shrinkage (unavailable staff)
• Strong experience in generating reports HTML experience is a plus
• Maintaining a dynamic and flexible staffing structure, that includes a work-from-home force, which allows for consistent achievement of all service KPIs
• Provide thought leadership on all areas of customer service, and drive innovation within the department
• Develop strategies and evolving tactics to provide best-in-class service to consumers regardless of the contact channel
• Build appropriate real-time feedback loops to all brands to maximize the organizational benefits from listening to the voice of the customer
• Continual reevaluation of department systems, processes, and procedures to ensure that department consistently operates at peak efficiency
• Fully accountable for end-use retail consumer satisfaction, and provides PVH Corp. with an escalation backstop of consumer issues regardless of purchase channel
• Develops department budget and meets all budgetary guidelines
• Communicate internally with Regional and District Managers; Store Managers; CSR’s; Division Merchants and Presidents; Human Resources, and IT Departments
• Communicate externally with 3rd Party Ecommerce Support Providers (short term), Wholesale Vendor Partners, Insurance Carriers, Customers, Survey, Email Management and Gift Card Vendors
• Responsible for direct supervision and development of the Customer Service Managerand indirectly managing a team of Customer Service Supervisors and Representatives
• Responsible for the creation and management of the Retail Customer Service Department P&L
• 7-10 years of Retail Call Center Management experience with ecommerce & brick and mortar support background - director level or above experience preferred
• Bachelor’s Degree or equivalent
• Candidate must have strong project management skills with the ability to think strategically & implement tactically
• Ability to work in fluid environment with changing priorities. Ability to meet deadlines with frequent changes to projects
• Must be able to stay current on industry best-practices and make recommendations to Company management accordingly
• Ability to interpret data, draft reports/presentations, and make actionable recommendations
• Must have the ability to work with multiple cross-functional partners to ensure that customer satisfaction is paramount
• Ability to handle multiple tasks/projects with adherence to deadlines
• Detail-oriented/innovative traits necessary
• Must be flexible to adapt to changing trends of business and projects. Find new ways to streamline information gathering from all brands to better respond to customer needs
• Sound business judgment and decision making abilities as it relates to providing best-in-class customer service

Customer Service Manager Medical Resume Examples & Samples

• Coordinate and oversee the Medical Information processes for Assigned affiliates
• Serves as a leader by directing the team and ensuring the team successfully applies the customer interaction strategy to each interaction
• Coordinate staff recruitment including writing vacancy advertisements and liaising with HR staff
• Recruit, manage and develop people effectively to deliver exceptional value to internal and external customers
• Lead and implement process improvement projects and optimisation opportunities related to medical information processes
• Monitor random calls to improve quality, minimize errors and track operative performance

Customer Service Manager, Mlo Resume Examples & Samples

• Requires requires a high school degree or equivalent and 3+ years of branch operations experience including supervisory responsibilities in a bank setting
• An equivalent combination of education and experience may meet qualification. Basic knowledge of Branch products and branch operations procedures
• Ability to handle branch staffing and operations issues
• Must have good communication skills, both verbal and written
• Support and work together with Customer Service Administrators and Manager CS
• Liaise with all areas of the business to identify stock/order status and ensure the quality of information provided to all dual brand accounts is 100% accurate all the time
• Present information for review at any business meetings undertaken
• Minimize overdue orders through regular review of order book with sales managers, customers and team members
• Develop and maintain excellent customer focus by identifying and addressing day to day operational issues
• Hold regular individual reviews, training initiatives an regular team meetings
• Ensure appropriate representation of the team both internally and externally
• Ensure team competency of SAP and other systems
• Achieve all relevant departmental KPIs
• Motivate and lead
• Microsoft Office (Outlook, Word, Excel, Powerpoint) – advanced knowledge
• Native Dutch speaker
• Relevant academic background in the field of Operations, supply chain or CS
• Functional 4 years in a CS role
• Leadership 2 years experience
• Industry sporting goods, FMCG, fashion
• Exposure sports

Customer Service Delivery Manager Stage Resume Examples & Samples

• Contribute and support services sales
• Apply Service Delivery Process and Models
• Create a productive work environment for own organization
• Drive Performance Management (Process)
• Conduct Resource Management
• Manage unit finance

Customer Service Home Equity Fulfillment Resume Examples & Samples

• Excellent phone and customer service skills
• Ability to work in fast paced work environment
• Working knowledge of computer systems
• Able to adapt and embrace change
• Manage challenging situations

Customer Service / Gift Wrap Resume Examples & Samples

• Assisting with customer carry-out
• Processing merchandise for movement - returns to vendor, transfers to other locations, salvage
• Greeting all customers in a friendly manner

Dept Mgr Customer Service / Frontline Resume Examples & Samples

• Ensures department is fully stocked, and merchandise is attractively displayed; to include effective signing, accurate price marking, fact tags, etc. Adheres to corporate Visual Merchandising standards. Coordinates stock replenishment with backroom and procurement personnel
• Acts as stock replenishment expert. Ensures stock replenishment program for responsible departments is effectively executed
• Establishes and implements an effective customer relations program. Ensures service provided meets or exceeds NES standards and customer expectations
• Reviews department(s) merchandise stock structure, makes recommendations and provides information to Store Divisional Managers, Buyers, etc. regarding merchandise in-stock position, stock assortment, product saleability, local demand trends and requirements, etc
• Reviews daily sales reports. Recommends/initiates markdowns, as necessary. Provides input to Store Divisional Managers/Store Managers regarding departmental promotions, sales goals and budgets
• Coordinates and implements departmental promotions and sales events with store operations, visual merchandising, and merchandise procurement associates. Provides post-promotion feedback to Buyers, Store Manager, etc
• Keeps current regarding industry/market trends for assigned departments. Conducts comparisons with other retailers to benchmark business practices. Implements "best practices" as feasible
• Carries out policy of courtesy and service, recognizing the importance of genuine, obvious and active attention required in a retail organization. Exercises tact, good manners, and courtesy when serving and assisting customers and fellow associates in the performance of duties. Actively seeks to become knowledgeable concerning store policies and services offered in order to effectively carry out the requirements of this position. Responds to inquiries and provides assistance in a prompt and friendly manner
• 3 YEARS GENERAL EXPERIENCE: Experience which was gained in administrative, clerical, retail sales or other related work which enabled the applicant to gain knowledge of selling floor operation practices and procedures; skill in dealing with others in person-to-person work relationships; and the ability to exercise mature judgment

Customer Service Benefits Analyst Resume Examples & Samples

• Respond to escalated cases (healthcare, insurance and 401K) from internal sources such as Office of the Chairman, HR Business Partners, and AccessHR, as well as other external call centers, responding to customers and performing root cause analysis as needed; provide feedback to Benefits Administration units for system changes required
• Provide support to AccessHR for benefit calls, death claim processing, benefit payroll issues, etc. on an as needed basis
• Assist in monitoring call quality across vendors to make sure proper information is provided and the customer experience occurs as intended
• Gather requested information for subpoenas and other legal requests, when needed
• Assist with ongoing dependent verifications, which request/review supporting documentation for new dependents added to benefits during the year, and processing of medical coverage in accordance with Qualified Medical Child Support Orders received (QMSCOs) on an as needed basis
• Take part in special projects as needed
• Minimum 3-5 years in corporate benefits or benefits consulting/administration
• Must have experience working in an analytical or metric driven position
• Ability to maintain a positive demeanor so as to assist customers who have escalated concerns
• Knowledge of benefit plan rules and provisions
• Solid knowledge of standard desktop applications: MS Office, Word, Excel

Cbps Customer Service Supervisor Resume Examples & Samples

• Management of the assigned back-end process
• Accurate and timely processing of transactions at all times
• Consistent and timely resolution of exceptions
• Regular Review of MIS
• Satisfactory Customer Management
• Team Audit Readiness at all times
• Process streamlining to improve quality and reduce cost
• Streamline processes to reduce overtime and rework from errors
• Ensure proper staffing to reduce unnecessary overtime and fallouts
• Background on Credit Cards and Bank processes
• Good communication and writing skills
• Strong Leadership skills
• Multitasking skills
• Knowledge of Microsoft office (Excel, Word and Powerpoint)
• Previous supervisory and work experience with Credit Cards and/or Bank business
• Supervisor Login to take escalation calls
• Real time monitoring of calls and floor management
• To develop the team to ensure delivery of a consistently superior customer experience by highly knowledgeable and customer-focused agents and to act as the communication conduct between Frontliners and Management
• To offer creative solutions. Delivery of team sales, service level components, quality and productivity targets & indicators
• People Management, including all HR related issues, as well as staff development. Operational Management: Managing the floor, adherence to schedule. Responsible for conducting appraisals, confirmations, promotions and terminations
• Manage Unscheds and Leaves data along with attrition for the Team
• Calibration with the quality team to plug the gaps for common errors
• MIS /data requirements ( Project/s ) :Make sure that all the pending issues taken to closure related to Projects with coordination from Quality and other stake holders, daily status to be published
• Manage weekly Roster for the team /TLs
• Improve Quality :Ensure Quality Targets are maintained for the team on a daily basis/ Analysis of daily reports on productivity/Quality. Call Monitoring / barge in for the team members
• To sensitize the team towards identifying and flagging EWS cases & take accountability of escalations if any
• 5 years or more experience in a Customer Facing Role

Finnish Customer Service Resume Examples & Samples

• Dealing with Customer Service enquiries by phone on a high volume basis, as well as via email
• Being responsible for correspondance between direct customers and the business
• Taking product orders over the phone and communicating the shipping times
• Liaising with internal departments - sales, distribution etc
• Maintaining a high level of Customer Service, focusing on customer feedback
• Relevant experience in a Customer facing envionment
• Native level Finnish and English
• An enthusiastic and professional approach to dealing with customer queries
• A positive attitude towards customer complaints
• A proactive communicator

Process Leader, Customer Service Cus Z Resume Examples & Samples

• Manage the day to day activities of the PPSC to ensure all customer needs are met and that enrollment periods are conducted to provide excellent customer experience
• Identify and implement process improvements and training initiatives
• Prepare and distribute weekly, monthly and ad hoc reports and analyze and interpret data captured in current reports
• Monitor and maintain enrollment materials, forms, and customer communications to ensure compliance with company policies and procedures
• Ensure performance metrics are met by monitoring service level, scheduling staff, and managing inbound and outbound call activities
• Develop and deliver training for new PPSC companies
• Handle complex issues that require deviation from standard procedures
• Administrative duties including staffing, management of time off, coaching and quality review
• High energy individual with a passion for the customer
• Engaging leader who thrives in fast paced environments
• Proven skills in providing coaching and feedback to influence positive change in team members
• Excellent written and verbal skills, organizational and time management skills
• Strong critical thinking and analytical skills, with an ability to identify trends and issues effectively
• Change management skills, including the ability to handle multiple tasks and changing priorities
• College degree or equivalent work experience preferred
• Series 6,63, and 50 state life and health license will be required within 6 months. Note: Prudential will cover fees for employees who do not have these qualifications at time of hire
• Intermediate proficiency in written and verbal communications
• Ability to work in a fast paced work environment
• Dependable, results driven and achievement focused

Customer Service Rep Hours Resume Examples & Samples

• Customer Service Representatives resolve issues accurately and timely, by using their diverse knowledge of Field Service Center Departments and Branch functions
• Educates candidates about the various self service options via the websites and Interactive Voice Response (IVR)
• 1+ years Call center experience
• Knowledge of Microsoft Office Suite applications, with ability to learn other applications easily
• Ability to enter data. Use of call center telephone/email application or other office equipment
• Ability to demonstrate attendance. Ability to sequence, follow directions

Senior Representative Maintenance Customer Service Resume Examples & Samples

• Ensure daily productivity metrics for customer complaint resolution within TAT & accuracy
• Manage Reward program activity as per defined SLA & in liaising with Product Manager
• Other duties as desired
• VLS program creation & updations
• Minimum work experience of 2 years with mandatory experience

Customer Service Experience & Ecr Liason West Palm Beach Resume Examples & Samples

• Provides customer service leadership with regard to all facets of process and operations
• Plans, develops, and implements solutions driven by root cause analysis for long term customer experience enhancement
• Sets standards of performance for all levels of the customer experience
• Ensures all operating departments are aligned in execution of escalation procedures and process improvements
• Ability to leverage data to inform the customer experience with an eye towards process improvement change
• Inform SVP of fix investment priorities through data driven root cause analysis
• Customer ombudsman that will both help expedite individual customer escalations, but funnel back information on source of original error for long term solution
• Individual will be strong dotted line report into division care customer experience organization and will bring region issues and needs to care team
• Strong PMO skills/six sigma mentality to process
• Strong analytics and business case development skills to help prioritize efforts
• Strong understanding of how our current fulfillment order flow chain works
• Collaborative work style with ability to manage up-down-lateral
• Education Level-Bachelors Degree or Equivalent preferred

Customer Service & Collections Representative One Main Financial Resume Examples & Samples

• Consult with customers about their financial and personal objectives and offer loan solutions to help them achieve their goals
• Effectively identify customer credit needs and provide appropriate loan solutions
• Provide exceptional service to ensure customer satisfaction and a continued relationship with OneMain Financial
• Work as an individual contributor and as part of a team to achieve business/organizational goals
• Work directly with customers through the entire lending cycle from loan application to loan closing
• Ensure that all lending documents and processes are completed per internal policies /processes
• Manage collection activities including processing payments and consulting with customers on loan payments for past due accounts
• Willingness to work flexible hours which may include some early evenings and some Saturday hours

Customer Service Contracts Manager Resume Examples & Samples

• Management of customer contract performance and achievement of the operating plan relating to daily shipments, revenue and cash
• Maintaining Customer Satisfaction and providing value to the business
• Demonstrated expertise in Customer Relationship Management
• Reviewing and assessing repair site contracts and proposals in regard to profit potential, possible Company risk factors, and special problem areas and providing recommendations for accomplishment of strategic goals and objectives
• Establishing and maintaining appropriate contract management standards, controls and reporting methods
• Meeting operating goals for cash flow, accounts receivable and operating income through best in class execution of daily business, contracts management and building proactive customer relationships
• Coordination of the satisfactory resolution of major customer issues
• Development of improved contract administration procedures and problem resolution techniques
• Ensuring customer order integrity through diligent use and periodic audits of orders processed and the ERP (SAP) system
• Manage on-time delivery of customer deliverables and on-time delivery statistics
• Proactively monitoring potential business risks and mitigation strategies
• Assure compliance with all UTC and Government applicable procedures, regulations and legal requirements including FAR/DFARS and International Traffic in Arms Regulations (ITAR)
• Strategic Planning

T Ma G Customer Service Rep Montreal Resume Examples & Samples

• Manage & review order book KPI’s and transactional activities to improve business standards, service levels and financial results
• Process, coordinate and investigate Account shipment claims or return requests received via phone, fax, mail or otherwise following existing Company policies, procedures and programs
• Support the CS Manager with staff evaluations, team decisions when necessary
• Provide assistance and support to all brands as deemed necessary by the Customer Service Manager
• Proficiency in MS Excel, MS Word, MS Outlook, MS PowerPoint

Customer Service Business Analyst Resume Examples & Samples

• Under general supervision, provides contract administration and customer service to travel agencies and hotels worldwide and oversees collections processes
• Performs contract analysis, quality controls of documentation, system setups, manual billing, portfolio preparation, invoicing, payment process, reporting, and validates accuracy of billing calculations performed by the system
• Creates new accounts, provides system access, order placement and product advocacy
• Acts as the main point of contact to customers and account teams to address questions related to billing, order placement and customer services issues providing assistance via phone or e-mail
• Fluent English and German language (oral and written) is required
• Basic Accounting skills or back office background
• Computer software skills: MS Office. Advanced use of Excel required
• Effective communications skills
• Strong customer service manners
• Excellent follow up skills
• Ability to multitask and with tight deadlines
• Access, SAP, Siebel and SharePoint system knowledge
• Italian and French (written and verbal advanced or above level) would be considered a plus

Cbps Best Buy Customer Service Unit Manager Resume Examples & Samples

• Analytical ability
• Ability to make sound management
• Effective time and stress management
• Self-motivated and can work with minimal supervision
• Flexible leadership style
• Strategic management thinking
• Effective crisis management skills and adaptable in resolving conflicts
• Open for C-10 only

Customer Service Manager Belk Operations Resume Examples & Samples

• GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law
• The Customer Service Manager for Belk Operations is responsible for managing a team of nonexempt Customer Service representatives, providing coaching and development. Full supervisory responsibilities, contributing to the motivation/development of team through professional leadership. Nature of impact is direct impact by ensuring the quality of the task/services/information provided by self and others and area f impact is primarily on own team
• Bachelor’s degree or High School Diploma/GED or a minimum of 2 year experience in a financial services, collection, operations or customer service setting
• Must be able to work Tuesday - Saturday 11am - 8pm, with additional mornings, nights, weekend, and holiday shifts as business needs require

Customer Service Operator Fixed Term Resume Examples & Samples

• Ottima capacità di problem solving
• Ottima capacità di lavorare in team
• Buona conoscenza della lingua inglese

Customer Service Team Member Resume Examples & Samples

• 2-3 year's of customer or account management experience
• Demonstrated knowledge of principles and processes for providing customer service
• Demonstrated computer skills
• Demonstrated knowledge of the medical implant industry and hospital customer base

Customer Service With German Resume Examples & Samples

• You will be part of a multinational team and fully trained up before you start working in the role
• You will be assigned to a specific market and help customer
• You will strive to exceed customer service expectations
• People relationship building skills
• Troubleshooting skills
• 2-3 years' work experience in a Customer Service or Technical Support role ideally within an international company

CO OP Business Analyst Trading & Customer Service Resume Examples & Samples

• Prepare reports and analyze customer and industry data for trends and performance
• Extract existing data to manipulate/calculate/format into presentable reports, charts, and graphs
• Analyze data and reporting solutions to understand business impact, correlations/discrepancies, and to propose changes/alternate solutions
• Build reporting solutions based on both existing and new requirements, prototypes, models and delivery methods
• Develop programs or queries to retrieve and analyze data for projects, program, or reports
• Perform ad hoc analytical requests and research projects for internal parties that would include special projects as assigned by management
• Conduct research and analysis on patterns of information technology and effectiveness of products and services
• Interact with management at all levels across the business with project plans in achieving key business objectives
• Develop high quality presentations, documentation, and analytical materials for senior management and field teams
• Participate in the client experience through development, website enhancements and process improvements
• Independent, creative and strategic thinker with strong decision-making, conceptual and influencing skills
• Possess a high level of computer literacy and aptitude to employ technology in order to improve productivity
• Experience working with multiple departments and vendors
• Excellent interpersonal skills, abilities to participate in a team environment and work with associates at all levels
• Sound knowledge of brokerage operations : front, middle and back office
• Excellent knowledge of Microsoft Office products
• Solid VBA skills a definite asset
• MS Word, Excel, Access, PowerPoint and Project; Lotus Notes and MS Outlook

Retail Customer Service Manager Resume Examples & Samples

• Customer Satisfaction Superior service Knowledgeable
• Supervise Employees Interaction with all employees daily
• Monitoring Front End Activities Reviewing, advising and consulting with all front end employees
• MOD Communicates with entire store to maintain daily operations
• Extensive Knowledge of JDA Allows precise monitoring of merchandise purchases and returns
• Scheduling Insure smooth operation of store by providing adequate front end support
• ISP Receives, locates, identify and processes to expedite customers purchases
• Yantra-Provides additional access to merchandise which will blanket the entire shopping experience. Extensive AS400 Knowledge- Will enable outfitter to assist the customer in locating, pricing, purchasing, returning merchandise. Kronos- Assures accurate record keeping and payment of employees as well as helping to stay with a designated budget for the department
• Medium Work: Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects

Customer Service Liaison Representative Resume Examples & Samples

• Prior data entry experience
• Pleasant phone voice
• Ability to take messages and transfer calls

Customer Service / Cash Office Supervisor Resume Examples & Samples

• Own the Online Order Pickup process and customer experience
• Partner with the store fulfillment team to keep the pick-up location organized and
• Floor coverage flexibility & dependability with schedules including nights and
• Enjoy meeting and interacting with customers; demonstrates an energetic and

Operations Customer Service Resume Examples & Samples

• Having attention to details
• Having good coordination skill
• Strong proactive skill

Ciifinancial Servicing Customer Service Rep Resume Examples & Samples

• 1-2 years of prior call center experience
• Bilingual (Spanish and English) a plus
• Excellent phone, verbal, and interpersonal skills required

Citifinancial Servicing Customer Service Rep Resume Examples & Samples

• HS Diploma or equivalent required
• Perform all activities in a manner which promotes and preserves customer goodwill while utilizing effective skills in problem solving, influencing and communicating
• Familiarity with company used personal computers, common hardware/software, fax/copier, telephone, calculator and other commonly used office equipment
• Ability to interact and communiate effectiely by phone or in person with a variely of

Citifinancial Servicing Customer Service Manager Resume Examples & Samples

• Bachelors degree or 2 - 3 years Supervisory experience preferred, preferably in a Call Center environment
• 3 - 5 years direct Customer Service experience, preferably in a financial call center environment
• Ability to handle and resolve difficult situations involving disputes / complaints on customer inquiries and / or accounts
• Proven record showing good judgment in handling customer complaints escalated to an Executive Management level
• Proven record assessing employee performance and taking appropriate measures to improve performance
• Experience in making business decisions within company policy and/or assigned approval limits
• Ability to effectively communicate with all levels of employees. management and customers
• Demonstrates strong, effective verbal, written and listening skills
• Possesses professional telephone skills and manners
• Demonstrates strong leadership qualities
• Proven record exhibiting abilities to train and motivate staff
• Process sales orders and forecasts received from customers through the SAP system to initiate the manufacturing process and meet customer requirements
• Liaise with Customers, Vendor Schedulers, Production Planners, Operations and Quality Assurance in order to deliver customer's requirements
• Excellent PC skills and Excel spread sheet experience
• Business proficiency in English and an additional European language would be an advantage
• Organised and methodical with the ability to work in a controlled and structured way
• University Diploma/Degree in a business orientated discipline preferred

Customer Service Knowledge Systems Supervisor Resume Examples & Samples

• Motivate and supervise Knowledge Specialist team to exceed both individual and department goals
• Coordinate effective knowledge sharing and creation activities within Customer Service and impacted internal partners
• Manage processes, systems and reporting techniques for effective knowledge creation, storage and sharing
• Identify and solicit opportunities for knowledge sharing across the organization
• Monitor and report on the effectiveness of knowledge sharing activities to leadership
• Maintain communication plan to ensure delivery of in the moment customer facing impacts
• Review, analyze, and interpret data in order to uncover trends and provide feedback to Knowledge Specialist Representatives and the management team
• Manage individual performance of Knowledge Specialist Representatives in real-time and during regular 1 on 1 meetings
• Develop individual & team goals and implement plan to carry out objectives
• 3+ years of Supervisory experience, preferably in a content management/communication environment
• Knowledge of best practices within the knowledge management industry, Knowledge-Centered Support (KCS) experience preferred
• Proven experience in content development/writing
• Excellent organization and planning skills
• Experience with HTML, CSS and JavaScript preferred
• Proven leadership skills with ability to motivate, mentor and coach
• Collaborative leadership skills
• Understands balance of individual, department, organization and customer needs
• Completion of College-level courses
• Strong experience in generating reports
• Exceptional writing and editing skills to report actionable insights uncovered from in-depth data analysis
• Capacity planning and forecasting experience
• Solid time management skills
• HTML experience
• Contact Center background

DLS Customer Service Rep Resume Examples & Samples

• Provides information on loans as requested including application status, funding information and documentation requirements. Initiates requests for research for internal/external customer requests
• Provides information on bank programs as requested by the internal/external customers
• Follows bank policies and procedures to ensure confidentiality of customer records
• Meets service level guidelines and production standards based on documented performance criteria for grade level and shift worked. Standard measurements including, but are not limited to, service delivery, calls per hour, schedule adherence, and attendance and punctuality. Calls are monitored and feedback provided according to established expectations and guidelines
• Participates in training classes as needed
• Completes other miscellaneous work
• Works extensively on the telephone
• Performs other duties as assigned or required
• High school diploma or equivalent combination of education and experience
• One to two years of customer service or retail experience
• Basic PC knowledge - Windows 95, word, excel
• Data entry skills (typing alpha and numeric required)
• Professionalism necessary for public contact position

Customer Service Shift Lead Resume Examples & Samples

• Train and develop newly hired Customer service representatives
• Answer inbound telephone calls and providing excellent customer support
• Respond to customer questions and comments via phone, email, and live chat with speed and professionalism
• Handle escalated customer calls, emails, and chats as needed
• 1+ years team leadership experience
• Experience with Microsoft Word and Excel

Data Entry / Customer Service Resume Examples & Samples

• Update essential billing related documents to their corresponding loan accounts
• Create bill documents as a result of verbal confirmation with Agents/ Carriers
• Review account billing/payment history
• Make outbound phone calls to request and/or clarify billing info, also to reconcile problematic payment issues, and document all calls accordingly
• Determine, based upon acceptable criteria, whether or not a bill should be paid
• Learn and practice client specific rules as they relate to bill processing
• Present payments to be made for client disbursal
• Identify duplicate billing items as well as overlapping/conflicting insurance policy info and correct accordingly
• Log all activity onto corresponding accounts for record-keeping purposes
• Meet quality & rate of work standards as defined by management
• Create new Payees as necessary
• 1-3 years Accounts Payable experience preferred
• Insurance experience is a plus, Property & Casualty experience preferred
• MS Office Suite experience
• Ability to communicate effectively via phone and email
• Proven ability to adapt well to change
• Ability to learn and perform in a fast-paced environment

Customer Service Offier Resume Examples & Samples

• At least 2 years CPO experience
• Fluent in spoken English and major local language
• Strong in organizing training and able to motivate staff to deliver superior customer services

Regional Customer Service Manager Resume Examples & Samples

• Trains and coaches CSMs and ACSMs in the ORS sales management process. Leads the Branch CSMs in developing realistic strategies and goal setting that aligns with the branch, region, and company objectives
• Possesses a strong working knowledge of Bank products and services, reporting, policy and procedure, and RBG special programs
• Reviews, recommends, and implements modifications to current operating procedures to increase overall efficiencies in the branch, region, and bank
• Performs or reviews semi-annual audits of branch operations and makes recommendations to improve noted deficiencies
• Monitors and ensures that compliance standards determined by senior management are met by use of established audits/reviews and follow-up
• Associate's degree or equivalent combination of education and experience
• Knowledge of the bank products and services
• Analytical and research skills
• BS / BA degree or equivalent combination of education / experience Senior level experience in a related role with commensurate people management experience
• Experience in servicing Small Business customers, preferably in a credit card servicing environment
• Ability to accomplish work through influence / relationships
• Ability to work in ambiguous situations to deliver results
• High degree of individual initiative / self motivation

Team Lead-vans Customer Service Resume Examples & Samples

• Assist the Customer Service Representatives with problem solving and decision making
• Escalate issues to other departments as needed and follow up appropriately
• Take overflow calls and escalated calls as needed
• Monitor order base flow by monitoring blocked order queues, such as accelerator and decision manager
• Assist management in training (new hire and refresher) related to order management and product knowledge
• Run department telecom reports daily and monthly; report trends to management
• Assist in assessing customer service skills through call monitoring of one call per agent per week
• Assist members of the customer service management team in supervisory duties, as needed. Interfaces with internal groups as necessary to ensure proper handling of customer issues and concerns
• Acts as the first point of contact for customer escalations, policy and procedure questions, as well as exceptions to department guidelines
• Advanced computer skills - solid experience working with database and report generating software
• High level Excel skills
• Analytical Excellent communication skills
• High level organization skills
• Problem solving ability Flexible
• Knowledge of Outdoor or Action Sports Distribution Channels preferred
• Knowledge/experience of Outdoor or Action Sports Industry preferred
• Ability to effectively manage the quality and quantity of emails
• Detail oriented and able to multitask Ability to lead, coach and develop staff

Customer Service Rep-broadway Branch Resume Examples & Samples

• Refer sales opportunities to segment partners by identifying customer needs
• Support line or lobby management as needed to provide a positive experience for customers during busy lobby traffic periods
• Support sales activities within the Branch by participating in seminars, micro-marketing events, promotional campaigns, product initiatives, etc
• 6 months cumulative work experience including customer service in Retail Banking environment
• Multi-tasking and demonstrated ability to adapt in a changing environment
• Ability to quickly navigate between computer programs and systems to research and resolve customer requests

E-commerce Customer Service Manager, LA Resume Examples & Samples

• Responsible for creating an exceptional and luxury service experience for our customer, where the ownership of issues through to resolution is second nature
• Provide leadership to team of customer care representatives, ensuring they are inspired, engaged and motivated. Constantly seeking to be the best and exceed expectations
• Manage and prioritize workload across telephone, email, chat etc to ensure business KPIs (including Sales) are effortlessly achieved on a daily, weekly and monthly basis
• Responsible for the resolution of escalated service issues that may emanate from any of our sales channels worldwide
• Assess and communicate resources required to ensure business KPI requirements are achieved on a daily basis and then proactively manage to agreed plan / budget
• Continuously monitor and proactively manage team's performance against KPIs and targets
• Proactively identify opportunities to continually drive for further service improvements, demonstrating strong commercial awareness, ensuring a luxury experience for the customer at every touch point along the journey
• Responsible for ensuring customer centric approach is applied to all activities and in-line with business and brand strategies
• Responsible for monitoring customer compensation and store credit for business area; identifying trends and working with other areas of business to resolve and improve
• Monitor voice of the customer feedback, respond and act where necessary - identify trends and proactively working with multi-functional peers to ensure that these learnings are actioned appropriately
• Keep ahead of industry developments and apply evolving best practices to areas of improvement
• Minimum of three years proven leadership experience of customer service and sales team, preferably gained in a luxury environment, with strong commercial acumen
• Proven ability to develop a team of people, from performance and development perspective
• Deep understanding of the luxury retail customer and their expectations
• Proven Project and Time Management skills
• Bachelor Degree required
• Excellent written / verbal communication and interpersonal skills
• Actively promote a positive open, honest, and effective working environment where all staff are valued and contributing to the team’s success
• Ability to represent fully the Vince Brand and its attributes across spoken and written mediums
• Excellent collaborative approach, demonstrating a flexible, positive attitude
• Ability to react quickly and flexibly to both change and a fast moving business
• Must be able to demonstrate a customer centric approach with excellent service skills and relationship building ability
• Exhibit imaginative problem-solving and diffusive conflict-resolution skills
• Passion for always exceeding internal and external customer expectations
• Ability to maintain composure when handling unexpected challenges and competing demands in an ambiguous and fast-paced Contact Center environment

Customer Service Assoc Resume Examples & Samples

• Provide information to policy holders, parents, spouses, and beneficiaries
• Use computerized system for tracking, information gathering, providing information, referrals, routine transactions and/or troubleshooting
• Assess needs and suggest/promote alternative products or services

Assoc Mgr, Customer Service Resume Examples & Samples

• Working with internal and external partners to reach the corect outcome on customer issues
• Supporting customer service initiatives and projects as assigned
• Supporting and promoting process improvement methodologies and best practices that enhance customer service and increase employee satisfaction and engagement
• Contributing to the teams success by partnering with other managers to review operating procedures and processes, ensuring that the best possible service is maintained and the ultimate customer experience is provided
• Creating and monitoring process flows for the overall direction of the Call Center; process flows include, but arent limited to: inbound calls, outbound calls and fulfillment requests
• Managing the Call Center by monitoring productivity levels, identifying opportunities to optimize operational efficiencies and cost controls; and developing and implementing changes that will improve efficiencies and the Call Center's performance
• Completing other assignments as directed
• Demonstrated initiative and motivation through success in previous roles
• Strong customer service mindset as demonstrated through previous experience
• Flexibility and responsiveness to change; the ability to be a change agent for the team

Customer Service Mgr-mlo Resume Examples & Samples

• Requires an associates degree and 5+ years branch customer service management or 7+ years related experience
• An equivalent combination of education and experience may meet qualification Advanced knowledge of the banking industry, branch operations, compliance, regulations, policies, procedures and products
• Strong customer service, relationships building, sales and supervisory skills
• Must have strong supervisory and communication skills, both verbal and written Knowledge of computer programs,ie word processing, spreadsheets etc

Wholesale Customer Service Supervisor Resume Examples & Samples

• High School diploma required, Bachelors degree preferred
• 5+ years Customer Experience required
• 2+ years previous Supervisory experience
• Experience with Order Management and Inventory systems
• Experience in Supply Chain
• Experience with MS Office products
• Experience in the apparel industry helpful
• Superior attention to detail, accuracy, and exceptional organizational skills
• Excellent listening skills. Excellent oral and written communication skills
• Good people and interpersonal skills with the ability to build effective relationships at all levels
• Ability to handle multiple tasks and interruptions
• Desire to identify opportunities for continuous improvements
• Flexible with the ability to adapt to changes quickly
• Solid problem solving skills

Icg-customer Service Resume Examples & Samples

• 2 + years Call Center Experience required
• Must have strong attention to detail and ability to work well independently
• Excellent communication, analytical, negotiation and decision making skills
• Demonstrated dependability and initiative
• Extensive customer contact phone experience desired
• PC knowledge a plus

Online Customer Service Supervisor Resume Examples & Samples

• Processing a high-volume of orders, which involves obtaining information such as product styles, color, quantities requested, customer billing information and shipping specifications
• Understanding customer needs and making suggestions of styles that might be of interest to them
• Vast understanding of the products available
• Communicating with various departments throughout the company to ensure inventory levels are sufficient
• Analysing and reporting trends
• Use of standard Office Programs and some internal applications
• Experience supervising staff
• Experience in a fashion or retail environment preferred

Director, ITS Customer Service Resume Examples & Samples

• Directly or indirectly supervises all assigned subordinate staff, usually through other supervisors. Recruits, screens, hires and trains staff. Assesses need for technical and professional growth and recommends development opportunities. Evaluates employee performance and provides guidance and feedback. Counsels and/or disciplines as needed
• Sets departmental goals and objectives and communicates to staff. Reassesses or redefines priorities as appropriate in order to achieve performance objectives
• Participates in the planning and administration of departmental and project budgets as assigned
• Provides specific technical expertise for functions supervised for a hardware/programming-software model and/or Cloud Services model, e.g., computer operations, applications programming, systems programming, systems configuration, hardware support, vendor management, client services and training, or consulting services. Directs the most complex projects and lends technical assistance to others as needed. Resolves problems referred by subordinate supervisors or staff
• Consults with users on systems development project requests. Communicates regularly and effectively with stakeholders, technical staff, senior level management and customers regarding project goals, objectives, deliverables, plans and status throughout a project. Designs system(s) and/or system(s) configuration and specifications to satisfy user needs. Develops project schedules and plans and estimates staffing and other resource requirements. Directs the work of staff to ensure project plans and schedules are adhered to and follows up with users to
• Processing returns and keeping records for items that do not fall within our return policy guidelines
• Produce shipping labels for outgoing packages
• Apparel Industry experience preferred
• Review accounts to determine eligibility and/or assess risk
• Respond to customers via phone and/or written communications
• Comprehend, determine and direct the specific verification and/or investigative procedures to be used in the processing of a customer’s information
• Negotiate directly with customer and/or third parties to ensure both customer and business requirements are met
• Analyze and interpret financial documents
• Prior customer service or call center experience - technical support experience preferred. * A minimum of a high school diploma or GED - technical training or education preferred. * Good typing skills: 25 WPM
• Good command of English (in both reading and writing)
• Intermediate understanding of

Retail Customer Service Rep-loan Services Resume Examples & Samples

• Support branch staff and staff members by being knowledgeable about the Retail and Infopoint systems
• Maintain written procedures on work processes
• Handle more complex questions related to research and payment analysis
• High school diploma or equivalent education and related training
• Experience with CRT required
• Possess strong written and verbal communication skills, including the ability to communicate in a helpful and tactful manner
• Display the ability to identify analyze and resolve problems independently
• Perform assigned duties with minimum supervision
• Demonstrate the ability to work independently and analyze complex problems

EFD Customer Service Rep Resume Examples & Samples

• The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this position at anytime due to reasonable accommodation or other reasons
• Answers incoming customer telephone calls in a courteous and professional manner
• Responds to and investigates customer inquiries, concerns, and issues via phone, fax, mail, and e-mail in a timely and courteous manner
• Receives, records, and routes customer changes in appropriate manner
• Answers customer inquiries and provides appropriate technical and/or product related information
• Effectively communicates customer issues and concerns to all applicable internal staff members
• Maintains working knowledge of products, and/or services
• Minimum of two years related experience or equivalent
• Computer skills in Word and Excel
• Knowledge of leasing, insurance, and UCC's
• Work independently and as a member of various teams and committees
• Ability to understand and follow written and verbal instructions
• Ability to perform diversified clerical functions and basic accounting procedures

Supv-customer Service India Resume Examples & Samples

• Degree. Experience in the financial business and customer service
• 3-4 years related experience and excellent communication, leadership and technical skills
• Proficiency in data analysis
• Should have handled/ has the potential to handle team size of >= 15
• Approachable
• Provide guidance to the team
• Have good rapport with team members and other departments

Customer Service MOJ Resume Examples & Samples

• Supporting the achievement of productivity improvements/(KPI: Value for customer & enhanced margin)/
• Contributing to service transformation and business growth/(KPI: Further profitable service revenue)/ Responsibilities
• Managing Customer Interactions
• Be the primary contact/advisor for client and support staff on all escalation initiations and service delivery
• Handle telephone calls and active incidents and deal with them promptly, efficiently and with empathy to ensure a positive experience for our customer and support staff. Provide proactive and reactive event / incident management support
• Invite customers to participate in telephone based problem resolution using available tools to diagnose and resolve technical problems
• Co-ordinate all consumable calls in order to enable dispatch of Xerox and Multi-Vendor consumables to customers
• Support the Service Delivery Team with rationalisation and improvement programmes
• Liaise with various service desks, Xerox and 3rdparty service providers escalating through these avenues to resolve
• Accurately validate customer details and requirements on data entry, categorise and deal with customer requests appropriately ensuring management database (and all appropriate information) is 100% accurately maintained
• Maintain accurate database information within XOS software application and other toolsets
• Obtain and accurately record closure details on all dispatched calls
• Accurately complete all back office installation tasks to bring devices into support
• Assist the CSC Helpdesk Team Leader in the implementation of knowledge transfer actions to the customer organisations support structure
• Progress all consumables orders, and track to resolution. (Alerts and Tickets)
• Support and deliver accurate Installation, Move and Change processes
• Manage team incident workflows and resolution timelines within SLA
• Feedback to management any issues with logistics and/or in relation to the quality of information received to connect devices to the network Process adherence
• Adhere to MOJ/Xerox standards and procedures at all times
• Contribute to process improvement activities
• Adhere to MOJ/Xerox quality and accuracy standards at all times. Coaching
• Participate in team meetings and 1-1 sessions with your Team Leader
• Coach new team members on processes and products in respect of specific client bases Security & Confidentiality
• Appreciation for customer and Xerox sensitive data
• Risk aware, with a ‘stop and check’ approach
• Adhere to MOJ/Xerox security standards at all times

Comcast Business Customer Service Supervisor Resume Examples & Samples

• Partners with Quality specialists from other Comcast regions to discuss Quality program areas of interest and drive consistency for measuring agent performance
• Partners with peer supervisory groups on the floor to calibrate on Quality call monitoring and share best practices for handling customer interactions
• Provides guidance and/or assistance to Customer Account Executives (CAEs) in resolving difficult subscriber questions or problems concerning Comcast high speed internet
• Monitors employee performance, reviews and coaches to ensure accuracy. Ensures competence of CAEs through training and development, appraisal and motivation techniques
• Establishes and maintains personnel files as required
• Ensures retention, customer service quality, adherence and accuracy goals are met
• Provides feedback, coaching and disciplinary action to employees, or effectively recommends such actions, to help improve employee performance
• Displays strong written/oral communication and leadership skills
• Demonstrates familiarity with www, internet, email, TCP/IP, OS, networking and routers to troubleshoot hardware/software configurations
• Collects, compiles, and analyzes data to identify trends from statistical analysis and makes recommendations to management for improving Customer Service
• Conducts real-time phone monitoring and coaching to billing CAEs in order to maintain required service level; provides immediate feedback to associates to increase productivity levels

CPS Customer Service Rep Resume Examples & Samples

• Answers all incoming calls regarding Consumer Products and responds within established guidelines on at least one of the products the department supports (Installment Loans, Lines of Credit and Auto Leases)
• Processes requests and transactions in accordance with bank policies and procedures including payoff quotes, missing payments, credit disputes, payment histories and explanation of the interest accrual process
• Provides information on bank products as requested
• May recommend alternative banking products and/or make referrals to other departments
• Completes maintenance as requested including address changes, due date changes, automatic payment requests, phone payments and waiving late charges

Customer Service Rep-french Speakers Strongly Preferred Resume Examples & Samples

• Fluency in English required, Bilingual in Spanish/French strongly preferred
• Successful sales ability
• Strong problem solving skills required
• Basic knowledge in data entry
• Proficient in Microsoft Office (Outlook, Word, and Excel)

Customer Service & Ordering Resume Examples & Samples

• Swiss German
• Manage orders received through phone, email fax and prioritise same
• Manage stock and replenishment activities
• Graduate or 2 years relevant experience
• Min 2 years of order management / customer service / call centre experience
• Fluency in any of the above mentioned languages& English is essential

Customer Service Rep-work From Home Resume Examples & Samples

• Extend specials to telephone customers
• Cross sell for maximum customer/company benefit
• Check inventory database and issue replacements and/or credit customers for damaged/defective merchandise
• Two (2) years of previous sales and/or customer service experience is preferred
• Independent decision making and problem solving skills
• Attendance of In-Center training (up to six weeks availability required)

Mortgage Customer Service Rep-loan Operations Resume Examples & Samples

• Researches and investigates each situation thoroughly to ensure information provided to the customer is accurate, complete and timely. Resolves routine problems and takes the necessary action to satisfy customers and internal departments
• Takes ownership of customer concerns and strives to be the primary connection between the customer and our organization. Responds to customer questions, inquiries, requests and problems accurately, concisely and appropriately
• Continually portrays and projects a positive and professional image of TCF. Consistently achieves the established standards of the position
• Has a thorough knowledge of TCF policy and procedure. Keeps informed of changes in policy, procedure and services in order to provide accurate information to customers. Promotes interest in TCF products and services
• Answers all incoming calls in a courteous, friendly and professional manner. Conveys expected turnaround times to customers when additional research or information is necessary
• May be asked to assist customers who are unable to communicate with a representative due to a language barrier
• Performs other duties as assigned or apparen
• High school graduate or equivalent
• 9 months experience providing customer service or in a customer contact position
• Demonstrated communication and organizational skills
• Ability to prioritize work
• Basic Math skills

Customer Service Intermediate Rep Resume Examples & Samples

• Take proactive responsibility for the resolution of clients enquiries within the published standards
• Excel, Word, Outlook
• Good lateral thinking and common sense
• Must possess strong interpersonal and communication skills

Customer Service Careers Persons With Disabilities Mississauga Customer Contact Centre Resume Examples & Samples

• The desire to proactively identify opportunities to help customers with their financial needs by matching them with the best products and services that BMO offers, including cross-selling and referral opportunities to other groups within BMO
• The motivation to meet and exceed your personal sales targets
• Strong listening and communication skills to identify and promote financial solutions that meet or exceed the customer’s financial needs
• Solid multi-tasking ability with above average keyboarding and internet/computer navigation skills for searching on-line for client data and product information while simultaneously conversing with client
• Possess the ability to be a self-starter and embrace change
• Ability to take the complexity out of financial decisions by helping to simplify, understand and guide the customer through the process
• Put the customer and their needs first
• Flexibility to work a schedule designed to meet your customers’ needs. The Customer Contact Centre is a 7 day / 24 hour operation – candidates must be available for a variety of shifts to cover the hours of operation including day or evening shifts, weekends, and statutory holidays
• Candidates will be scheduled 37.5 hours per week via a schedule bidding process. Flexibility comes based on tenure and performance
• Completion of, at minimum a high school diploma or 1-2 years of equivalent work experience in customer service and sales (preferably in one position)
• Availability for full time training between the hours of 8:00am and 4:30pm, Monday to Friday. Attendance to all training sessions is mandatory
• Quality focused with attention to detail
• Maintain a positive attitude
• Ability to deliver a difficult message
• Ability to take ownership
• Mortgage Industry Experience
• Able to read, write and communicate verbally in English/Spanish
• Translate standard support responses and materials from English to Spanish
• Identify and address issues to ensure on-time delivery of customer’s orders.Work with other departments to identify improvement opportunities
• Excellent time management, follow-up skills, organizational skills, and strong attention to detail
• Bilingual in English / Spanish, written and oral

French Customer Service Resume Examples & Samples

• Communicate with owners by telephone & email, when account becomes past due, requesting payment, and follow up on all promises received and accounts that have not been reached on initial call
• Discuss with owners possible resolutions to bring their account back into good standing and advise owners of consequences of non payment
• Review specific account situations and support and advise owners on all related issues, such as late fees, historical payments, past and future usage, methods of payment and payment plans
• Liaise with internal and external departments regarding servicing and collections. Ensure follow up on all account issues and ensure that records are kept accurate and up-to-date in the relevant systems
• Co-ordinate and execute pay off quotations, credit card charges and credit card auto-debit programme enrolments
• Gather relevant information (e.g. bank, credit card details) in case of refund request and pass to Research Department to process

Help Desk Customer Service Resume Examples & Samples

• Must be able to accept direction
• Be flexible with work shifts to allow for possible changes due to the business needs
• Ability to work from home in cases of emergency
• Answer incoming calls and work self-service tickets, isolate problem, determine and implement solution for hardware, software, communications, procedural, and store maintenance problems
• Updating Knowledge Base articles to improve trouble shooting
• Certification or degree from college or technical school
• Excellent computer skills including a background in Microsoft Word and Excel
• Strong knowledge of Windows operating systems and networking
• Experience with installation, modification, and/or repair of Point of Sale hardware and software

Customer Service Regional Leader Resume Examples & Samples

• Liaise with North Asia customers on order processing and supply chain coordination, maintain high level of customer satisfaction and establish close working relationships with internal and external parties
• Ensure on-time delivery of products to customers against catalogue and launch calendars; lead the team and ensure proper follow-ups of customers’ orders and shipment
• Provide valuable recommendations on supply chain activities and understand customers’ order processing workflow
• Implement projects to streamline supply chain process such as retail management optimization, EDI development and develop tools to manage stores opening
• Support on SOP (Standard Operating Procedure) development and improvement

Customer Service With German / Dutch / Nordic Resume Examples & Samples

• Handling multiple customer queries while providing a 1st class customer service delivery on every contact
• Handling reservations that are not yet fully confirmed, ensuring that we confirm the bookings as soon as possible and within our internal and customer agreed timeframes
• Ability to make judgment calls, the ability to make sound decision, a desire to make decisions and demonstrate a sense of responsibility, professionalism and confidentiality

Supervisor, Kitchen & Bath Customer Service Resume Examples & Samples

• A bachelor’s degree is required
• 3+ years of customer service experience, along with leadership experience in a customer service environment, is strongly preferred
• Previous supervisory experience in a branded contact center environment is preferred
• Ability to work efficiently in a fast-paced environment, handle stressful situations, and quickly resolve urgent conflicts

Customer Service / Small Business Servicing Resume Examples & Samples

• Ability to understand computer processes and explain step by step instructions to customers
• Ability to provide a positive customer experience
• A minimum of 1 year of experience performing repetitive tasks based on existing operating procedures
• Experience in the Banking/Financial industry
• Experience working in a call center

Coordinator, Online Customer Service Resume Examples & Samples

• Position requires 2+ year’s related experience in administration or corporate environment. Payroll responsibilities preferred
• Excellent communication skills – written and oral
• Ability to work within a team and manage multiple tasks
• Positive attitude and professional demeanor
• Ability to remain flexible
• Advanced skills in Windows, Excel, Word, Outlook, PowerPoint, MS Project and data entry systems
• Familiarity with Estee Lauder Companies internal payroll, travel and expense systems and procedures preferred
• Some restrictions apply to time off during peak season
• Knowledge of Xerox billing methodology and systems
• Excellent technical knowledge of Laser Printing and MFD device functionality
• Knowledge of network protocols and operating systems
• Any relevant industry qualifications – I.e. A , MCDST, Cisco CCN Personal Characteristics
• ‘Can do’ attitude
• Ability to adapt to change in the workplace
• Customer relationship building
• Prioritisation & Negotiation skills
• Personal resilience
• Detail Focus

Branded Cards Customer Service Phones Leader Resume Examples & Samples

• This role is responsible for providing strategic and tactical leadership of service and sales operations delivery within Branded Cards Customer Service organization, spanning 5 domestic sites with 2300+ employees
• Role is responsible for a shared annual expense budget of $225MM and revenue of $127MM and partners with the business to identify and implement revenue generating opportunities for the business. Additionally, may represent the Branded Cards Customer Service organization in interactions with the Cards P&L owners to develop and implement strategic initiatives to achieve business goals
• Directs the implementation of Customer Service initiatives and projects
• Accountability for end results, budgeting, planning, policy formulation and contribution to future strategy
• Influence and negotiate with senior leaders; may communicate with external parties
• Role requires high degree of Financial industry knowledge, strategic thought leadership, understanding of multi-site call center environments, ability to interact with senior level leaders across multiple business channels and geographies
• Demonstrated people and thought leadership, managerial and interpersonal skills
• In-depth industry knowledge of customer service and call center operations with a strong customer orientation
• Excellent organizational, communication, analytical, decision-making and problem solving skills
• BS/BA degree or equivalent combination of education/experience

Customer Service Reprresentative Resume Examples & Samples

• Must complete internal BMO Customer Service Representative training program, including: CSR Development Program and Customer Conversations for CSRs
• Provides basic information about potential solutions and their benefit to the customer
• Works cooperatively and productively with others

Customer Service Manager Trainee Resume Examples & Samples

• Ensures compliance with risk management guidelines as per RBC policies and procedures
• Maintain personal accountability to individual learning & self-development
• Mutual Funds Licence and Branch Compliance accreditation will be an asset
• Strong sales management capabilities
• Self-motivated and strong interpersonal skills

OTC Customer Service Manager Resume Examples & Samples

• Manage and prioritize individual workload. Assist direct reports in developing relationships with business partners. Seek feedback from Sales Executives regarding coaching opportunities as it pertains to their CS OM business partners
• Serve as first tier support and supervision to Order Management Analysts for questions regarding process, policies, and systems
• Analyze skill gaps across direct reports to develop needed training programs
• Implement performance standards that reflect industry best practices, monitor team’s success, and take corrective action when necessary to achieve business unit objectives
• Responsible for hiring, training, coaching and developing the team to ensure excellent customer service, efficient and affective processes and job satisfaction for team members
• Identify key business process dependencies both upstream and downstream of order management
• Rush Applications – Partners with Allocation Team to approve then notify supplier of order priority requests
• Run daily Aging Reports for auditing. Review and follow up with supplier and CS OMA’s where necessary
• Conduct check-ins and service level discussions with Sales and Supply Chain to enhance relationships between CS OM, Sales, Supply Chain and Supplier
• Coordinate ad-hoc projects, analyses, and reporting for the Centralized Order Management leadership
• Monitor order management business process consistencies for respective country/cluster
• Provide prompt communication to all members of CS OM Leadership regarding potential Order Management risks to the financial plan
• Ensure country level practices are in compliance with global and regional practices
• Guide CS OM analysts in establishment of data metrics and analytics that will be obtained from supplier and distributed to business to most effectively monitor results
• 3 years previous experience in manager/supervisory role
• 1 year as Order Management Analyst or equivalent experience
• 3-5 years in a corporate environment required
• Working knowledge of SAP or similar ERP order management systems
• Ability to look at processes and dissect and modify them to recognize efficiencies

Assoc, Customer Service Resume Examples & Samples

• Responds to all customer questions via telephone and written correspondence
• Pays strong attention to detail, accurately enters data and resolves all customer issues and questions regarding all orders
• Develops and maintains positive customer relations and coordinates with various departments both internally and externally to ensure customer requests and questions are handled appropriately and in a timely manner
• Researches and analyzes data to address customer needs
• Must build excellent relationships with accounts and have the ability to multi-task
• Must have the ability to gather and assess information in a fast-paced, highly demanding deadline-oriented environment
• Flexibility to occasionally work additional hours, including evenings & weekends
• Strong communication skills, including active listening
• Basic written communication skills to record client activity in our database
• JDE/Oracle experience a plus!
• EDI experience a plus!

Customer Service Key Account Manager Resume Examples & Samples

• Support UK Key Accounts Manger
• Processing and progressing sales orders within the Key Accounts Guidelines
• Maintain New Line Forms and Ti Hi Information
• Effective Communication with all Key Customers- Tesco's, ASDA, Wiggle, ARGOS, Sainsburys, Boots
• Effective Communication with other departments - Warehouse & Product Development
• Take responsibility for setting up and maintaining relevant files for all Key Account Customers
• Manage and distribute Sales Reports
• Maintaining Special Price List within the Opera system
• Manage and Maintain EDI processes
• Visit key customers with account manager where appropriate
• All other duties laid down by the Customer Service Manager/Key Account Manager
• Previous Key Account experience including New Line Forms & Ti Hi completions
• Computer literate, Word, Advance Excel - Spread Sheets and formula's, Opera knowledge an advantage
• Excellent telephone manner with good communication skills - able to build customer relationships
• To use own initiative in all aspects of the job

Customer Service Rep-onemain Financial Resume Examples & Samples

• Customer Service experience or prior Call Center experience preferred
• Bilingual (Spanish and English) preferred
• Experience in achieving challenging goals and working in a fast-paced environment
• Ability to perform individually as well as contribute positively to the Customer Service Team environment

Shipping / Receiving / Customer Service Resume Examples & Samples

• Receive materials as required and update records as needed in CMS
• Verify material quantities received and report immediately any discrepancy in Delivery on Time, quantity, labeling, discrepancies, etc
• Create, submit and track Suppliers Delivery/Logistic/Quantities issues
• Responsible to keep containers, raw material and finished goods in organized in the warehouse
• Responsible for the accuracy of inventories of raw materials and finished goods
• Responsible to track and report CMS Inventories in all locations at MPTSH, Suppliers, WIP, FGs etc
• Report material inventories daily
• Track outsourcing Suppliers daily and report Delivery Performance Daily, Weekly, Monthly
• Responsible to support Labeling Process Training and follow up with Manufacturing
• Unload and verify customer dunnage and store in designated area. Verify correct counts and correct dunnage
• Load trucks in accordance with shipping needs according Customer Requirements
• Ensure that the correct parts are placed on the right trucks
• Maintain final audit and warehouse in a neat and orderly manner to ensure easy access
• Load company truck with parts going to suppliers
• Utilize bar code scanners for shipments and ensure process is followed
• Responsible to print labels and ensure accuracy
• Verify and sign all shipments performed, including quantities verification and all requirements to deliver and send to production lines
• Handle shipping and in-process tag tracking
• Organize finished goods and work in process parts to ensure FIFO inventory system
• Accurate packaging inventory tracking and reporting, including Jatco
• Unload and put away stock (packaging and components)
• Pre-stage customer orders
• Follow process for reporting container damage
• Provide MRO Material Inventory Support
• Responsibility for accuracy, organization and filing of all paperwork
• Perform cycle counts as needed and report inventory differences
• Ensure that stock is moved safely and efficiently as required to support cycle counts
• Prepare incoming and outgoing shippers
• Submit shipping information to Customer as required
• Perform verifications and checklists as required
• Participate in 8Ds and corrective actions required as needed
• Act as the Pull System Champion for Manufacturing
• Participate in MAFACT Teams as required and as a Team Player in CI activities
• Participates in continuous improvement activities, submits improvement suggestions
• Ensure that company policies and procedures are adhered to including TS16949, ISO14001 (EMS), and Employee Handbook
• Ability to obtain a Hi-Lo license.(Must have valid driver’s license
• Experience with Inventory Control and labeling process
• Must know and follow safe operational practices
• Experience following 5S practices
• Must have excellent attendance and performance record
• Familiar with MAFACT principals preferred
• MMOG and lean manufacturing experience preferred
• Working experience with CMS, EDI, SMART, DDL, Microsoft Office
• Ability to work with little or no supervision
• Positive attitude and ability to work with others in a team environment
• Ability to work overtime
• Able to communicate in English effectively (both written and oral)
• Demonstrates creativity, initiative, and problem solving skills
• Results-oriented team player with high energy level & attention to detail

Temp Customer Service Resume Examples & Samples

• Handle, research, and resolve any type of phone and email inquiries/requests from stores
• Track and document customer contacts into customer relationship management applications and systems
• Complete any follow-up work related to store orders (i.e., contact publishers, inventory issues, etc.)
• Adhere to current understanding of policies and procedures
• Participate in team meetings and contribute ideas to the department for the improvement of the team and/or the improvement of the work process
• Support additional duties as necessary in high volume or promotional periods in contact center
• Required to work in one or multiple queues and/or have multiple skill sets
• Contact multiple vendors via email or phone for product/order inquiries
• Receive inbound calls related to price, availability, order status, order issues, (damaged items, returns etc.)

Customer Service Regional Head Resume Examples & Samples

• Outstanding Customer Service skills
• Familiar with market, competition and regulatory requirements
• Knowledge of cash management products, FX, trade, loan and card related products
• Knowledge of general policies like AML, KYC, COB, credit policies and related regulations is required
• CitiDirect experience preferable
• Understanding of customer life-cycle, from Sales, through to Implementation, Service Delivery
• Citi or major competitor experience
• Has to have excellent ability to pay attention to details and work under pressure
• Awareness of Citi processes, policies and relevant laws
• Years in industry: 5 (customer service or banking), Years with Citi: 3
• Project management, CCB segment related experience is an advantage
• Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience

Customer Service With German & French Resume Examples & Samples

• Customer Service Representative
• You will be part of an multinational team and fully trained up before you start working in the role
• You will be assigned to a specific market and help customer with their technical and non-technical queries
• Fluency in English and French OR German
• 1-2 years' work experience in a customer service role ideally within an international company
• Be part of a young and dynamic team to provide optimum service to all customers by answering inquiries and resolving complaints effectively with the ultimate aim of projecting a professional Citibank image
• Understand and perform the works as per policy and compliance
• Perform timely escalation to supervisor for any potential control and services issues
• Handle customer inquiry, request and complain through competent, problem free and timely services
• Log customer’s complain to complain tracking system and monitor to ensure resolution is delivered as per standard time
• Discipline in working hours and be ready at the counter 5 minutes before branch is opened for customers
• Take the opportunity to embark on a challenging, fulfilling and rewarding career with one of the world’s most respected financial institutions now
• Candidate must possess at least a Bachelor's degree, any field
• At least 1 year(s) of working experience in the related field is required for this position
• Languages required: English, Bahasa Indonesia
• Possess excellent interpersonal and communication skills with good command of written and spoken in one and other spoken language to liaise with different speaking clients
• Service-oriented and able to work under pressure; sales driven; a good team player with commitment and initiative; mature, self-motivated, patient, well organized, meticulous and analytical

Senior Executive Customer Service Resume Examples & Samples

• Ensure Wing-to-Wing Resolutions of cases received with utmost accuracy and delivering best in class service
• Final Resolution to be communicated to Customer
• Relationship management and Cross Fucntional follow up in the respective portfolio
• Maintain reports / MIS / dashboards for the activities handled to monitor performance and progress
• Ensure timely closure of reported issues from various channels with complete follow-up and efforts
• Excellent, professional phone and communication skills – interpersonal, verbal, and written
• Good Interpersonal skills

Executive Customer Service Resume Examples & Samples

• Co-ordinate with cross functions teams to get necessary resolution for customer complaint
• Cases require analyzing, explaining and answering internal and external customer questions, requests and resolving their product, billing and service concerns efficiently and professionally
• Graduate with 3- 5 years experience in credit card industry. Complaints handling / Process improvement experience in customer services / 1 year experience in handling similar profile would be added advantage
• Excellent listening,problem solving and analytical skills with ability to resolve conflict effectively

Team Leader, Customer Service Resume Examples & Samples

• 3 plus years experience in a Leadership role
• Strong experience and knowledge managing an operations team in a solution center environment
• Bachelors Degree or a combination of education and experience required
• Strong MS Office experience

Customer Service / Small Business Card Core Resume Examples & Samples

• Possess the ability to work with multiple applications at the same time
• At least 1 year of experience handling difficult situations with customers
• Ability to analyze and resolve customer disputes

Customer Service / Portfolio Collections Resume Examples & Samples

• Facilitate the timely repayment of obligations and to help minimize loss on all contracts. Includes calculating buyouts, recommending contracts for restructure, assisting with assumptions and referring accounts for repossession or other legal action as required
• Manage delinquency levels within the assigned portfolio of accounts through the use of outbound calls, letters and use of third party providers. Make outbound calls in sufficient enough volume to maintain acceptable delinquency levels. Use collections letter series as a tool to manage delinquency levels within the assigned portfolio requested
• Account reconciliation of complex payment and billing histories
• Analyze credit information (credit bureau reports, D&B's and Paynet reports that are used in the process reviewing troubled accounts for extensions and rewrites
• Communicate with customer, customer’s representative(s) and internal department(s) so that delinquency issues can be resolved
• Communicate recommendations for extensions and rewrites based upon the analysis of relevant financial information
• Evaluate accounts and recommend additional actions to be taken such as placement of accounts with collection agencies or attorneys
• Associate degree in business or related field or equivalent work experience Bachelors degree preferred
• 1-3 years commercial lease and loan collections experience with a variety of different types of lease and loan structures
• Proven ability to manage customer and internal relationships
• Ability to make decisions that balance customer needs with company needs
• Ability to work effectively with ambiguous situations and identify appropriate solutions
• Proactive, self-motivated, independent and results oriented

Director, Domestic Customer Service Resume Examples & Samples

• Work cross functionally with Distribution and Transportation leaders to develop long term distribution strategy utilizing customer requirements to drive operational excellence
• Oversees all order management processes to ensure accurate information and demand signals are communicated throughout the sales, planning and supply chain organizations
• Work closely with Sales Reporting teams to ensure information (order reporting, product delivery information) is standard and consistent across all levels of the organization and channels
• Work collaboratively with customers to ensure goods are flowing through UA’s and customer’s supply chains efficiently and timely as possible. Participate in customer capacity planning
• Work cross functionally with Customer Compliance Director to develop policies and procedures to minimize customer chargebacks
• Collaborate with top customers to hold quarterly operations meetings to discuss UA & Customer metrics as it relates to fill rates and on time deliveries; Responsible for presenting monthly customer service metrics to supply chain and sales leadership
• Works cross functionally with merchandising and supply chain to ensure key product programs are set, delivered and on the shelf in the targeted time frame
• Oversees training tools and development of training processes and policies
• Oversees customer adherence and acceptance of B2B website which includes training new/existing customers and sales reps
• Build and develop a high performing management team. Effectively coach, mentor, and lead staff and support their growth and development within the organization
• Drives continuous project and process improvement efforts by working cross functionally across the company
• Developing and managing a budget
• Supervises a team of senior managers, managers and customer service trainer
• Conducts and leads team huddles to clearly communicate all account or business changes and updates affecting leadership team
• Being the “voice of the customer” internally throughout the UA organization

Customer Service & Administration Co-ordinator Resume Examples & Samples

• Responsibility for running the day to day running of reception
• Greeting Guests and attending to guest requirements
• Providing backup of the Executive Assistant
• Direct all Help desk concerns to the correct department for rectification
• Help Desk recording and administration
• Reception duties
• Greeting Guests
• Answering calls and managing their redirection
• Screening Calls as required
• Presenting the Face of Fox Studios
• Mail Sorting and Distribution
• Microsoft Word , Excel and Powerpoint
• Experience in an office admin environment
• Prior experience with leases/contracts desirable
• Strong positive customer focus/ front of house experience
• Film or related industry required experience desired but not essential
• Ability to manage multiple contact points simultaneously. Eg phone, walk up enquiry etc
• Ability to work in a tense environment with difficult people
• Tertiary Qualification, desirable,
• Willingness to develop and grow with role

Customer Service Contact Centre Representative Resume Examples & Samples

• Developed problem solving skills sufficient to systematically identify, analyze and generate alternatives to address/resolve client issues/problems
• Developed time management skills to effectively organize and prioritize work activities and meet deadlines
• Demonstrated adaptability, flexibility and ability to multi-task in a dynamic and fast-paced environment
• Strong computer literacy, strong keyboarding and internet navigation skills in a Windows-based environment
• Strong work ethic and commitment to punctuality and adherence to work schedules
• Provide exceptional customer service by responding efficiently, accurately, and courteously on all customer transactions through inbound calls, live chat, and email correspondence
• Process product orders and provide prompt and efficient response and resolution to all customers’ requests
• Assist customers, sales reps, and management with inquiries or issues concerning orders
• Maintain effective communication with customers to provide on-going information flow as it relates to sales, promotions and problems to ensure accurate billings and shipments
• Provide technical and/or product information as required to respond to customer inquiries

SAS Customer Service Manager Resume Examples & Samples

• Assist in the hiring and management of staff, including temporary staff, to meet fluctuating customer demands and peak seasonal volume for Lenel, Interlogix, Onity and Supra business units
• Be responsible to lead and develop all team members and will be accountable for team performance, including meeting customer service level commitments
• Be responsible to manage department staffing and budget within defined guidelines, including driving department efficiency to mitigate the need for Overtime
• Utilize Avaya CMS, Impact 360, NICE, MS Office applications and other appropriate tools to ensure the highest levels of performance and quality that are consistent across the Function
• Develop and manage call quality and work order accuracy programs and processes and develop call handling guidelines and scripting in accordance within established standards
• Be responsible to consistently apply Corrective Action/Performance Improvement Plans in accordance with company policy
• Conduct periodic coaching (in accordance with established standards) and will complete and review annual performance evaluations for all team members
• Identify critical problems that require immediate corrective action and will engage the assistance of the Commercial Operations Leader and HR Leader as appropriate
• Conduct department meetings and skip level meetings and work on, participate in root cause analysis, and identify and resolve breakdowns in policies, procedures and processes that impact and/or compromise world-class customer service
• Deploy ACE tools and methodology to drive operational efficiency and standardization across the department, irrespective of business units
• Create uniformity in Opening and Closing script, Signature lines, Work templates and escalation processes to ensure customers that purchase across various BU’s are having an SAS experience
• Lead and communicate on employee engagement actions during team’s operating rhythms
• Identify opportunities to do all of the above with less staff, establishing operational and headcount productivity gains where possible
• Define, create and deliver a world-class order management and customer service organization by leveraging the synergies created by combining the Customer Service organizations, driving operational excellence standards, technology and web-based customer interfaces to improve the customer experience and internal efficiencies
• Define, create and deliver data analytics that will provide accurate data and analysis to inform internal decision making on staffing and productivity measures
• Responsible for arranging domestic and international shipments as per Inco terms, handling customs clearance, preparing and confirming order approval and to ensure smooth transaction for the customers
• Coordinate shipments to and from factory, supplier, site, port and international locations
• Process complaints
• Prepare and send documentation that coincides with shipments and exportation and are responsible for export regulatory compliance
• They arrange transportation and customs clearance for shipments
• Adherence and awareness of compliance and regulatory guidelines in customer set up and support
• Manage and respond to customer requests for quotations and tenders
• Process fax, telephone, e-mail inquiries and orders to the committed customer timelines
• Communicate proactively with internal and (external customers regarding order status and other topics in a professional, positive and courteous manner
• Work with others to ensure that accurate customer information is maintained in SAP
• Stay current with inventory levels and requirements, in particular products on allocation
• Responsible for making sure any customer account changes are communicated to relevant owner
• Keep up-to-date on products, inventory, promotions, etc. that are necessary to provide customers with impeccable customer service
• Keep CS and sales manager informed of all changes, issues and potential concerns of all customer accounts
• Work with warehouse or supply chain personnel as needed to ensure customer requirements are met
• Complete all customer or staff requested reporting
• Investigate and resolve service issues reported by customers or as requested by employees
• Develop and maintain customer and employee relationships
• Responsible for executing applicable Quality Management System (QMS) processes, monitoring the success of service provided, and delivering an excellent customer experience
• Creating process documents in line with our Quality Management System
• Adhering to the process defined in QMS
• Previous customer service experience in the healthcare industry preferred but not essential
• Russian (native) is required

Ctrp Customer Service Manager Resume Examples & Samples

• Improving customer satisfaction scores through timely and accurate customer interactions as well as exceptional service. The ideal candidate will be able to develop strong working relationships with customers and be capable to delivering good and bad news in a manner that is well received
• Manage a team of Customer Support Representatives to ensure timely updates that include part status, quotations, Beyond Economic Repair (BER) analysis and technical dispositions
• Supporting Market Feedback Analysis (MFA) activities for assigned customers
• Work with Sales to project shop visits and support production scheduling, pricing and growth projects

Admin, Customer Service Resume Examples & Samples

• Provide quality service to internal and external customers
• Demonstrate positive, customer service, and team-oriented demeanor
• Primary Operations contact person for claims and customer service
• Ensure that ASNs and shipments are entered in a timely and accurate manner
• Support other areas, including international paperwork preparation, generation and distribution
• Assist with calls from stores, district managers, carriers, the New York office, and pool distribution agents
• Handle external customer issues in a professional manner at all times
• Provide Management with accurate reports of issues with vendors
• Working knowledge of all claims procedures
• Collect Payments due from agents
• High school diploma or general education degree (GED) or equivalent combination of education and experience
• Microsoft Windows
• Microsoft Office Excel, Word, Access and the Internet
• Basic level of language skills, math skills, and reasoning ability
• Ability to work on multiple tasks
• BS / BA degree or equivalent combination of education / experience
• Senior level experience in a related role with commensurate people management experience
• Sound business judgment

Customer Service Representive Resume Examples & Samples

• G360 an TSYS experience preferred
• Communicate the outcome with the client or other inquiring parties
• Ability to communicate clearly and concisely with customers
• Ability to work successfully in a team environment
• Attention to detail - ensuring accuracy and completeness of information related to cardholders
• Demonstrate dependability, initiative, flexibility, and an ability to think outside the box

Customer Service Outfitter Resume Examples & Samples

• Ensure the front entrance is clean and clear of any trash of debris. Keep trash cans empty and clean
• Assist customers in loading and unloading merchandise
• Assist cashiers in bagging as needed
• Take live calls ranging from simple site navigation questions to unique circumstances that come up with a specific offer
• Resolve customer issues in a timely and consistent manner
• Ability to defend revenue while maintaining the customer relationship
• Respond to and handle e-Tickets that are submitted by users
• Multi-task in several different software systems
• Manage time and productivity to meet daily individual and team ticket targets
• Stay current with knowledge of internal ticketing system, customer portals, back-office databases, Voucher redemption procedures, and specifics around different types of merchant features
• Liaise with other departments to address any cross-departmental issues impacting the subscriber
• 2 plus years of experience in a customer-service capacity, preferably in a high-volume, transactional environment
• Energetic and engaging personality with strong interpersonal skills
• Evidence of conveying customer service through your written and verbal communication
• Experience in e-commerce preferred
• Act as a quick learner with excellent problem-solving skills
• Time-management and organizational skills with high attention to detail
• Strong computer, communication and analytical skills: intermediate Excel experience
• Able to identify and communicate information for issues which require escalation
• Understanding of Fulfillment, Drop-Ship and Tracking
• Minimum of 3 years of customer service and/or supply chain experience required
• Previous supervisory in a customer service and or supply chain environment is strongly preferred
• Must have advanced analytical skills, advanced project management skills, and be results oriented

Order Management Customer Service Resume Examples & Samples

• Review orders on a daily basis and take corrective actions as needed
• Research and resolve all customer late shipments and other inquiries
• Work with sales and customers to manage special order requirements or account requests
• Enter manual orders
• Responsible for meeting department KPI’s
• Participate in monthly customer service sales calls, as needed
• Create Proforma invoices, as needed
• Serve as a trainer for other hourly, weekly or temporary personnel, as requested
• 2 year degree in related field, or have completed 2 years of college
• 2 years of experience in logistics and/or large volume, fast paced Order Management environment
• Excellent written and oral communication skills combined with ability to manage multiple tasks and handle difficult situations in a professional manner
• Must have the ability to work independently with minimal supervision, as well as work in a team oriented environment

Customer Service, Hospitality Resume Examples & Samples

• Technical Troubleshooting Ability
• A minimum of a high school diploma or GED
• Average typing skills: 25 WPM
• Strong command of English ( in both reading and writing )
• Logical, analytical thinking, and problem solving skills

Customer Service / Account Manager Resume Examples & Samples

• Assist with daily processes and work flows
• Supervise the end-to-end operational services and overall service quality
• Act as the day-to-day contact for client and third party vendor/ancillary service provider relationships and other internal parties
• Supervise process flows, administrative summaries, and standard operating procedures
• May supervise mid to large sized internal and external client project work across multiple clients
• Develop quality review policies and ensures policies are being followed
• May supervise training and support to junior staff
• Assist with best practice design and execution of deliverables
• Supervises complex administrative projects

Employee Customer Service Resume Examples & Samples

• Manage day to day operations of HR call center staff supporting current and former employees of the firm with issues
• Associates Degree or higher or equivalent experience
• 4-6 years customer service experience with at least 2 years management experience
• Global experience a plus
• Significant success at building efficient and effective teams
• Outstanding customer handling skills, Self-starter; motivated to learn and operate independently
• Clear understanding of HR policies and procedures for Supervisors /Managers. - Effective team player, leadership abilities

Dutch Customer Service Resume Examples & Samples

• Utilising knowledge, available sources and tools to diagnose and solve problems
• Fluency in Dutch language and good level of English
• Regular user of standard computer applications

Swedish Customer Service Resume Examples & Samples

• Working in a team environment
• Helping customers with their technical and non-technical problems
• Manage and update customer's details on a database
• Fluency in Swedish language and good level of English

Manager Collections & Customer Service Resume Examples & Samples

• Effective communication and interpersonal skills which are necessary for professional interaction with customers, partners and direct reports to ensure a high level of Customer Service and credibility
• Non-standard hours during peak periods
• Lead and develop the Customer Service and Collections teams
• Supports business plans, and business objectives
• Ensure the delivery of customer service fosters overall customer and business line/department satisfaction

Internship Customer Service Resume Examples & Samples

• Positive and proactive attitude
• Strong interpersonal skills; team-work oriented
• Problem solving attitude, strong organizational and time management skills
• Good knowledge of Office programs
• Fluent in English and Italian; excellent knowledge of German, French and Spanish

Quality Customer Service Internship Resume Examples & Samples

• Assisting with the management of technical returns, both under guarantee and not
• Assisting with the management and control of the spare parts supply process for Stores and Regions
• Studying the feasibility analysis for implementing a new control method for the façon process (cutting, intreccio and assembly)

German Customer Service Resume Examples & Samples

• Providing high quality customer service
• Helping corporate clients with their queries, account administration
• Build strong relationship
• Support sales and order management teams

Danish Customer Service Resume Examples & Samples

• You will be responsible for account administration and order processing
• Previous customer services experience
• Strong organisational, analytical, problem solving and administrative skills

Gift Wrap / Customer Service Northdale Resume Examples & Samples

• Greet and assist all customers
• Follow proper procedures for protecting sensitive personal identifiable customer information while on the sales floor
• Maintain a clean and orderly work space
• Support and implement changes needed to improve the company’s efficiency
• Uphold the values and integrity of the company
• Highly organized and ability to adapt to quickly changing priorities

Customer Service Liasion Resume Examples & Samples

• Microsoft Office/Suite proficient (Excel, Outlook, Word, etc.)
• Highly organized
• Bilingual (English and Spanish, Mandarin, and/or Cantonese)
• Follow all compliance and security measures relating to client data
• Adhere to process quality metrics and strive to exceed the monthly/annual quality & productivity targets
• Adhere to process norms and structure
• Monitor and resolve order and interface issues
• Enter orders in SAP
• Accuracy and Attention to Detail
• Fluency in German& English essential

Customer Service Careers Resume Examples & Samples

• Complete applications and close sales as part of customer interaction
• Document identified opportunities and changes to customer situations and potential needs
• Ensure calendars are full by proactively pre-booking customer appointments
• Walk the floor: spend a minimum of one hour per week walking the branch floor to engage customers and look for opportunities to book appointments
• Proactively contact customers: make out-bound calls from leads and multiple customer databases
• Attend and actively contribute to daily and weekly branch meetings
• Meet with Customer Service Representatives to collaboratively look for opportunities to fill appointment calendar for the week
• Meet with Branch Partners to discuss appointments and cross-referral opportunities
• For internally-delivered courses, complete all pre-work, pre-reading, and attend all virtual classroom sessions leading up to and between off-role courses
• Consult Learning Library as needed to reinforce and supplement knowledge gained in training courses
• In preparation for Registered Investment Sales Representative exam, dedicate 1-2 hours per day to self-study
• Discuss performance and complete Coaching for Performance Assessment with Branch Manager bi-weekly
• Conduct one customer appointment with Branch Manager side-by-side bi-weekly, and receive feedback
• Adhere to Bank Policies and Procedures for the prevention of loss due to fraud, counterfeiting, money laundering or defalcation, identify and report suspicious and other reportable transactions or patterns of activity that are suspected to be related to money laundering
• Protect the Bank's assets and maintain the quality of the lending portfolio by ensuring adherence to lending process requirements, and established yield, quality, diversification and risk guidelines
• Comply with all regulatory, legal and ethical requirements
• University degree or equivalent work experience
• Completion of the Financial Services Manager Development Program at BMO; or at least one year of equivalent training/experience at another financial institution
• Eligible to be a Registered Investment Sales Representative (RISR) registered and lending qualified
• Candidates must be willing to participate in a 6 month training program to progressively gain knowledge and build their capabilities
• Candidates who do not meet the minimum requirements will be considered a Financial Services Manager in-training until they have fully completed the requirements to become a fully qualified Financial Services Manager
• Intermediate computer skills and handling multiple applications at once while servicing customers
• Outstanding communication skills and interpersonal agility with diverse customers
• Strong critical-thinking, logic and problem-solving skills along with strong reading and comprehension skills
• Detail-oriented and adaptable to change while receiving regular feedback
• Comfortable in a fast-paced work environment while continuously learning on the job
• Contact center experience
• Ability to respond with empathy while working through complex situations

Customer Service Analysts Resume Examples & Samples

• Manage and monitor sales orders through the system to ensure full delivery of parts to the dealer network
• Manage Machine Down dealer orders through to delivery
• Investigate and resolve order exceptions
• Manage new product parts information to meet dealer requirements and provides parts order information

Collections Customer Service Resume Examples & Samples

• Facilitate customer solutions to resolve short-term financial hardship issues with customers
• Answer customer inquiries concerning the status of their accounts
• Accurately document call details in the appropriate bank systems
• Comply with company and regulatory requirements
• Review and analyze credit reports
• Utilize skip tracing tools in order to locate customer information
• Achieve goals and meet assigned deadlines in a timely manner
• General knowledge of lending and repayment practices
• 1+ years of banking center, call center, or collections experience
• Demonstrated ability to adjust to changes in the workplace
• Decision-making skills
• Proficient in Microsoft Office Suite
• Ability to work in a fast-paced environment with minimal guidance
• Associates or Bachelors degree
• Bi-Lingual (Spanish and English)
• Prior banking or collection experience

Customer Service IT Analyst Resume Examples & Samples

• Provide first level desktop support to CCC users
• Manage and support CCC systems including CRM (Customer Relationship Management) and Avaya Workforce Management
• Work closely with systems vendors on implementation and support projects
• Generate management metrics reports
• Work on other tasks as necessary, such as ACE (lean process improvement)
• Bilingual - Must be fluent in both Spanish & English
• Possess the ability to work with multiple applications at the same time and troubleshoot customer issues
• Dependable, results-driven and achievement-focused
• Understanding of business clients’ financial needs

Ensures Providing Exceptional Customer Service is the top Priority of Every Interaction Resume Examples & Samples

• 8+ years of professional experience with Quality Assurance responsibilities with at least 6 years of experience in consulting delivering web, mobile web, or native mobile at an enterprise scale
• Experience leading and managing a QA team with process, tools, and best practices in Agile development and testing
• Understand cutting-edge technologies, including but not limited to front-end applications (web, mobile web, native mobile), responsive design, or n-tier architectures for content management systems (CMS)-driven, high-traffic consumer, B2B, or eCommerce applications
• Experience serving as the subject matter expert on projects based on previous experience and/or the ability to quickly learn and become the resident expert
• Ability to support development of Statements of Work and Change of Scope requests from QA perspective
• Possess sound understanding of project management, financial management, resource management and staffing, and career development
• Understand code management, version control, build release, and deployment procedures
• Understand test automation and recommend and/or implement approaches
• Experience in object-oriented programming such as C++, Java, Ruby, etc. a big plus
• Manage multiple QA teams comprised of clients, third‐party vendors, outsourced partners, and ICF employees
• Design test strategies, execution methods, and success measures of both functional testing (i.e. requirement-based, business-process-based, and use-case) and non-functional testing (i.e. load, performance, stress, security, stability, compatibility - backward and forward, data migration, data conversion, configuration, and usability)
• Track QA program interdependencies, milestones, and deliverables to ensure timely and successful project implementation and deployment
• Collaborate with multi-discipline leads to implement the QA process and methodology to ensure quality excellence of simultaneous, multiple digital projects/tracks
• Achieve quality assurance operational objectives by contributing information and analysis to strategic plans
• Manage testing feedback, lead defect prioritization, and communicate regularly with discipline leads to ensure proper resolution in a timely fashion
• Evangelize and implement the upstream quality assurance approach to review design artifacts and requirements in order to identify gaps/issues in the requirements phase
• Run working client meetings, lead testing sessions with clients, and make presentations to mid-level clients as well as develop, build, and sustain strong senior‐level client relationships
• Establish alliances across other disciplines to develop cohesive and innovative QA solutions
• Provide leadership, support, and ongoing guidance to members of the quality assurance team

Bentley Customer Service Manager Resume Examples & Samples

• Negotiation & Mediation
• Proven multi-tasking and analytical ability
• Demonstrates team orientation and builds and sustains relationships
• Communicates effectively, excellent oral and written communication skills
• Leadership ability managing an alliance of network partners and employees
• Supports continuous improvements, shows commitment to quality and supports change
• Trustworthy and ethical
• Ability to operate in fast-paced organization and work alongside a variety of functions
• A demonstrable level of experience in customer service organization
• Knowledge of relevant consumer law & regulation or Independent ability to navigate same
• Experience working with lawyers
• Proficient in Excel, Word, PowerPoint and SAP Software
• Processing customer orders onto SAP
• Checking the orders for invoicing purposes
• Managing stock availability
• Manage any queries relating to the orders
• Building a solid customer relationship
• Identifying customer needs
• Liaising with other customer services teams internally
• Providing support to German speaking customer
• Dealing with other teams to resolve issues for clients
• Working on an international team and achieving team goals
• Minimum 6 months experience in Customer Service role
• PC proficiency; Knowledge of MS OFFICE
• Complete fluency in German and English in speaking and writing
• Enthusiasm and energy
• Motivated to work in an international and fast moving environment

Gcg-customer Service Manager Resume Examples & Samples

• Keep product, banking operations and legal compliance knowledge up to date
• Awareness of company policies and procedures
• Develop service strategies to bring about joint efforts from all customer contact points and other internal departments to deliver problem-free and timely service by reviewing problem incidences, eSMS trends and branch walk in transactions MIS
• At least 3-5 years experience in the retail banking environment leading and supervising a team
• Familiar with shift hours working environment will be an advantage
• Good knowledge of local banking regulations
• In-depth knowledge of company policies and systems
• Excellent presentation and communication skills
• Independent
• Good people’s management skills
• Analytical and detail oriented
• Strong leadership – ability to lead all functions to deliver a common objective
• Thrive in a fast-paced environment
• 1-3 years of customer service experience preferably in an operations/production environment
• Ability to excel in a team environment, as well as work independently
• Proficiency with a keyboard and window based applications, including Internet
• Knowledge of Life Insurance a plus
• College Degree a plus
• This position (and training) will be located at Prudential's office in Jacksonville, FL

CAF Customer Service Resume Examples & Samples

• Will coordinate regularly with operations leadership to fully understand the details of current performance in KPI’s, current trends, and drive performance improvements
• Will coordinate and oversee new hire floor support including, but not limited to, specialist coaching, team briefings, & coordinating with the training department
• Will lead any additional up skill training required by the business for specialists
• Will identify performance trends of the department, analysis, and recommendations to ensure specialists deliver an exception customer experience. These initiatives will be primarily focused on enhancing customer experience, complaint reduction, and maintaining strong compliance with LOB policy & procedure
• Will partake in procedures reviews, modification, and execute policy & procedure changes
• Will support new systems roll out and implement enterprise wide efforts

Russian Customer Service Dublin Centre Resume Examples & Samples

• This is a great opportunity for you to work in one of the largest American shared services companies
• Fun and multicultural working atmosphere
• Providing customer services to clients and answering their queries

Czech Customer Service Dublin Centre Resume Examples & Samples

• This is a permanent role in a newly created global team with a technology organization
• Immediate and December start dates
• Group start date - there will be a few people starting at the same time to make it easier for you to establish yourself in the team and organization

Dutch Customer Service Dublin Centre Resume Examples & Samples

• Dublin City Centre location
• Attractive compensation package
• Full training provided

French / Czech / Russian Customer Service Resume Examples & Samples

• Working closely with other departments and external partners
• Fluency in French/Czech/Russian language and good level of English
• Enjoys dealing with people

Cae, Customer Service Resume Examples & Samples

• Determines the problem: product, billing, undelivered or undeliverable product or service
• Determines requirements to resolve the problem. Coordinates internal and external resources as needed: field staff, customer care centers, local systems, corporate and other departments and workgroups to troubleshoot and resolve issue
• Prioritizes work load based on timing and severity of issue
• Alerts management about recurring customer impacting issues
• May assist in the development and implementation of new processes, procedures and systems to improve customer service by providing necessary reports and information to management

Mortgage Customer Service Resume Examples & Samples

• Ensure that management receives timely and complete reports of any systems or product problems that impact the ability to provide accurate and timely information to customers
• Excellent communication skills with concentration on telephone techniques
• Ability to achieve phone metrics for the department

German Customer Service Dublin Centre Resume Examples & Samples

• You will be working in a team environment
• Helping customers with technical and non-technical problems
• Utilising knowledge, available sources and tools to diagnose and resolve issues
• Have native levely of German and have a good command of English
• Ability to learn
• Enjoy dealing with people

Customer Service Head-industrial Resume Examples & Samples

• Responsible for high levels of effective outbound pre-sales call activity leading to delivery of sales objectives and exceptional service to customers in the market
• Primary role involves pre-sales, customer fronting order to cash and post sales activities focusing on great customer experience
• Full accountability in driving and exceeding Portfolio (Standard segment) and Territory sales targets set
• To find new contacts and expand the range of products purchased using the Value Proposition to position us as their supplier of choice
• Issue, follow up and convert profitable quotations
• Take the lead in working with Marketing team focusing on sales related campaigns to drive activity and sales
• Liaise with other departments and parties to increase our service level (eg. timely delivery, lead-time issues, etc)
• Set objective and lead the team to maximise customer satisfaction through our value proposition
• Active member of the local country sales leadership team, responsible for all pre-sales support, customer engagement supported by clear performance metrics within the market
• As the custodian of the Voice of the Customer within the market, creating and embedding a customer focused culture ensuring the customer is at the heart of all decision making, evident by customer satisfaction scores
• Overall accountability for the delivery of operational excellence within the market, evident by externally benchmarked cost % sales performance
• Local business owner and point of contact for total end to end order to cash process, working closely with Marketing, Offer and Finance leads as required
• Embedding high performance, driving change and continuously looking to improve the way we do things
• Drive End 2 End great customer experience with other functions to ensure customer needs are met and exceeded, to identify area to improve
• Organized, self-starter; comfortable working in a fast-paced environment
• Highly accountable; takes ownership and drives sense of urgency
• High attention to detail under deadlines
• Strong work ethic - humble but confident
• Excellent interpersonal skills; able to build strong relationships across HQ and field teams
• Customer Service Skills - ability to work with different personalities in person or by phone
• Proven ability to influence cross-functional teams without formal authority
• Excellent written & oral communication skills -- full literacy in spoken and written English
• PC skills with Outlook, Excel, Word
• Type 70 WPM
• Prompt, efficient and learns quickly

Customer Service Retention Resume Examples & Samples

• Client Retention: servicing existing clients and expanding current business by understanding clients’ changing needs and presenting appropriate and innovative solutions
• Overcoming customer objections
• Excellent communication skills and ability to effectively interface with clients
• Organized, detail-oriented, and efficient time-management skills

Customer Service / Capacity Planning Analyst Resume Examples & Samples

• Facilitate through CS Mgrs the regular clean-up/management of all open order statuses
• Ensure realistic start ship dates are being utilized on CO’s entered and how they relate to collateral and launch product
• Track, forecast, and analyze the weekly non-workables and monthly open order rolls. Provide info and partner with BPO’s as root causes and corrective actions are identified
• Bi-weekly reporting of outstanding commitment orders, monthly reporting on workable/non-workable current & past due commits, monthly reporting on commits falling due within the next 90 days. This is includes the monitoring and forecasting of commit conversion pctgs by BU & by league This will include communication to Sales, Management and other customer support personnel
• Chase order predictions inclusive of historical seasonality and current year market trends. Assist OF Director in composing monthly fiscal forecasts
• Daily entered orders reporting and analysis
• Monthly CS ‘Problem Order’ reporting
• Monitor return authorization and cancel code utilization for uniformity, consistency, and meaningfulness. Report volumes and trends regularly
• Coordinate and guide internal resources who prepare daily/weekly QC Project files and MFG delay/order impact files
• As cascaded from the SO&C Planning Mgr, work on projects to deliver longer term process improvements as well as immediate daily production scheduling answers

Admin Ii Customer Service Resume Examples & Samples

• Ensure that claims are processed in a timely and accurate manner
• Provides reports on routing and/or claims activity to various members of management
• Handle external customer issues in a professional manner
• Provide timely, accurate reporting while meeting strict deadlines
• Working knowledge of all Transportation procedures
• Input data accurately for extended periods of time
• Use independent judgment and be self-motivated
• Pay close attention to detail
• Comply with all safety regulations of the Service Center
• Must adhere to all policies and procedures of the Service Center
• Maintain a clean work area
• Work with co-workers in a professional, respectful, cooperative, and courteous manner
• Regular and punctual attendance

SVP Branded Cards Customer Service Resume Examples & Samples

• Leads team to develop process improvements and value for end users
• Partners with various business leaders to assist with immediate needs and plan for future changes
• Provides audit support related to expertise and necessary documentation
• Responsible for strategic planning, budgeting and policy formulation for the group including capacity planning and team development
• Bachelor’s degree in business, economics or similar field or equivalent experience
• 10+ years relevant work experience in regulatory compliance related work - Internal Audit, Risk Management, Internal Procedures and Controls
• Ability to define, build, and manage strong partnerships across business, operations and technology organizations and across regions in a constantly evolving environment
• Consumer Banking and Customer Service operations experience and knowledge preferred
• Demonstrated ability to perform assessments related to risk management and controls and to analyze results to identify opportunities for improvement. Proven ability to work cross-functionally exercising leadership through influence, persuasion and negotiation
• Exemplary thought leadership skills; able to build and lead strategic initiatives
• Good executive presence for interaction across all levels of the organization
• Superior execution skills and ability to drive results
• Detailed and highly organized with strong analytical skills. Able to multi-task and set priorities
• Demonstrated capability of leveraging technology in operational arena
• Ability to establish a repeatable, reliable process to provide transparency for all stakeholders

SVP Branded Cards Customer Service Group Manager Resume Examples & Samples

• This role is responsible for developing Branded Cards Customer Service servicing strategy, focusing on emerging and frontier servicing capabilities and optimizing for customer experience
• Role will also be responsible to Identify and lead automation and digitization opportunities in Voice & Core Operations
• Role will partner with the business to identify and implement revenue generating opportunities for the business
• This role will be responsible for oversight for performance, customer experience metrics, and organizational strategy
• Role requires high degree of Financial industry knowledge, Project Management and Program Management experience, strategic thought leadership, understanding of multi-site call center environments, ability to interact with senior level leaders across multiple business channels and geographies
• Strong understanding and experience with the digital banking landscape
• Strong drive for results and ability to diagnose performance issues, determine root causes, identify and drive initiatives to improve performance

Customer Service Summer Intern Resume Examples & Samples

• Gain knowledge and experience in Customer Care Operations
• Gain the opportunity to make an impact on Comcast's business and results
• Participate in developmental activities
• Network with leaders across multiple functions
• Receive a hands on experience and see the frontline aspects that make cable possible
• Actively participates in development, thrives as a dynamic, proactive, and continuous learner
• Helps to improve Comcast's results through a project or series of work in Customer Care Operations
• Opens, sorts, and distributes mail
• Processes routine items and records
• Answers phones and takes messages or provides information
• Operates various office equipment
• Assists with projects to ensure deadlines are met
• Responding to customer queries and assisting customers with their requests
• Working closely with other departments
• Availability to start in a role in Dublin in 1-2 weeks' time

Mgr-customer Service Resume Examples & Samples

• Overseeing the overall day-to-day functions, which involve attending to escalated investor requests and grievances as well as all investor /distributor related cases received directly from Income Tax, CBI, AMFI, SEBI, Judiciary and Management / Trustees
• Identifying process risks based on compensation cases and complaints report
• Responsible for recovery cases and communicating with various departments and investors on the same
• Coordinate with other sub functions of TA and other departments to resolve the escalations. Ensure that the escalated issues are resolved as per the terms of service offering within the shortest possible timeframe and in accordance with department and company procedures and regulatory requirements
• Monitor and review performance of Individual team members and provide feed back for improvement
• Monitor error levels, check the accuracy of data being provided to investors, periodically carry out quality review and provide feedback
• Ensure that the regulatory guidelines are understood and followed by all the team members
• TAT improvement in complaints and queries- Responses to customers are sent promptly- Drive 20% improvement in 1st year
• Automation of processes- Explore possible automation of key process with an aim to improve efficiency- Two ideas identified and implemented in 1st Year
• Proactive identification of escalation- Predictive analysis of the queries and complaints to ensure min escalation. This could be through process changes as well as automation- Implement the solution in FY 16
• Complaints learning document- Discuss with internal departments and share the opportunities for improvement ensuring there is not reoccurrence of similar issues- Ensure document is shared every month. Meeting with key internal departments every quarter
• Language - Look at all communications to ensure the language is appropriate- To evaluate at least the most frequently sent letters in the 1st year
• Generate proper MIS and reports on the activities of the escalated issues and overall grievances, so that the management team is informed of both the achievements and the requirements
• Recruit when need arises and ensure proper induction of the new entrant
• Handle other projects as delegated by the National Customer Service Head
• Provide monthly reporting of Investor Complaints in a timely manner to management with actionable to address the top 3 -5 complaints. To monitor and track the same
• Graduate, preferably from a commerce / accounting / finance background. Proficient in English
• Previous experience in handling investor grievances and resolving complex issues, preferable in the mutual fund industry
• Must have thorough understanding of Operations and process improvements. It could have been as an experience in the role of a Grievance Officer / Complaints manager or stand-alone stint in Operations
• Knowledge of Tax Laws
• Basic legal knowledge
• Excellent customer relationship skills
• Knowledge of business desktop applications (i.e.: Microsoft Word, Excel, PowerPoint, Access & Project, Windows, Visio, etc.) required
• Knowledge of the Indian Mutual Funds industry and regulations involved therein
• Model good work habits and appropriate use of procedures and control
• Manages department performance
• Provides technical guidance to other department personnel
• May coordinate duties of departmental staff
• Creating focus and achieving results
• Ability to supervise multiple skill levels of staff members in own and other locations
• Ability to influence and negotiate within own department and across the organization
• Ability to set direction and guide staff to desired results
• Ability to lead change strategies and hold staff accountable for action
• Ability to help others adapt to change

Customer Service Fluent Resume Examples & Samples

• Meet KPIs on an ongoing basis
• Proven team player
• Fluency in English plus Italian and French
• Competitive salary
• Relocation package (flights and accommodation)
• Career Progression
• Benefits Package
• Immediate interview and start date
• A fluent German speaker
• Committed to the role or committed to relocating for this role
• Motivated and driven

Assistant VP Customer Service Resume Examples & Samples

• This office shall be responsible for further strengthening of the internal grievance redressal mechanism of the bank
• Review complaints parked in the CCSO queue that have been captured by frontline teams
• Review detailed records/information relating to the complaint, discuss with various departments/stakeholders while redressing the same
• Directly connect with complainants if required while examining their issues
• Close loop the complaints by providing the resolution in writing to the customers
• Record and document all information in the complaint management system
• 3 to 4 years in customer interacting role
• Should be well versed with products and processes of the bank
• Should display high degree of empathy and understanding of customer needs while providing solutions
• Should be able to provide win-win solutions to the customers and the bank
• Should possess strong communication skills, have ability to influence at all levels, good temperament, ability to manage relationship with customers and key internal stakeholders
• Should demonstrate sound judgment in resolving cases and should be able to work independently
• Dealing with customers via telephone, email and chat functions
• You will be responsible for proactively communicating with customers
• Working as part of a multilingual customer experience team
• Identifying potential customers needs
• Developing relationships with new customers and existing customers
• Fluent German speaker is aMUST
• Experience communicating with customers via email and telephone
• Ability to think on your feet
• Sales referral \ Upsell ability
• Contact Center experience preferred 2- 3 years
• Computer literate, multi-task
• Department open Monday - Saturday
• Center Hours 10:30 a.m. - 7:00 p.m. Monday - Friday
• Center Hours 7:00 a.m. - 4:00 p.m. Saturday

Customer Service Admin Resume Examples & Samples

• Able to navigate proficiently through multiple systems including our console, Dazzle, and UPS
• Pulling inventory from our warehouse. Familiarity with measuring clothing and simple picture taking to document details for our customers
• Produce shipping labels for outgoing packages, as well as creating customer returns
• Able to correct domestic and international addresses within the invalid address console
• Keep current with all new policies and procedures
• Coordinate and follow up with other departments to ensure problem resolution. Work together with other Customer Service team members to promote an environment of customer satisfaction
• Other duties may be assigned
• 1 year of administrative work

Customer Service / Front End Sup Resume Examples & Samples

• Processes layaways and layaway payments. Ensures customer balances due are accurate and current
• Completes layaway inventories and reconciliations
• Promotes customer satisfaction
• Resolves customer complaint and provides information to customers on all types of NEX retail policies and programs. Coordinates all in-store aspects of the Star Card program
• Supervises front end register, including scheduling, staffing, and training and performance rewiews. Ensures associates are aware of store promotions, policies, procedures, and programs. Ensures all front-end equipment - cash registers, etc. is available and properly maintained
• Schedules and conducts store training programs regarding customer service, cash handling, etc. for retail store associates
• Carries out and exemplifies the NEX policy of courtesy and customer service. - Makes recommendations for improvement

Web Customer Service Manager Resume Examples & Samples

• Ensuring the team maintains our award winning customer service experience while improving upon the department standards in the luxury e-commerce field
• Manage, coach and develop the Web Service team while instilling the Barneys New York values of great customer service
• Maintain team morale and motivation levels to foster a team atmosphere that is receptive to change and process improvements
• Manage call and email forecasting to ensure responsiveness and service levels in order to deliver customer expectations
• Translate known issues and new initiatives from other departments to the team
• Work with business partners to engage with the vendors for ongoing product knowledge and awareness of business initiatives and objectives
• Set and record performance levels and KPIs for all web service teams; measure and review to ensure customer satisfaction levels are maintained
• Initiate ideas to incentivize and reward the teams
• Administrative responsibilities include (but not limited to): report generation, 1:1 sessions, timesheets reviews/submission, maintenance of dept. manuals and schedules and budgets
• 3-5 years management experience of customer service and customer protection teams across multiple channels
• Have a solid track record of managing customer service and sales teams for a luxury brand
• A focus on quality and an evident passion for our Customer Service in a call center environment
• Excellent written and oral communication skills are essential
• Strong leadership and proven people management skills including talent recruiting and development
• Results-oriented leader with a proven ability to inspire a team and provide outstanding service
• An open schedule that is flexible to support the team during nights, weekends and holidays as needed
• Strong knowledge of moderately complex banking transactions, banking products & services
• Well-developed, effective customer service skills dealing with complex and sensitive issues
• Experience cross-selling services. Strong mathematical skills

Customer Service Intake Coordinator Resume Examples & Samples

• High School diploma or G.E.D. equivalent
• Required shift time of 9:30 am to 6:00 pm
• Knowledge of, and/or experience in, health plan claim processing or medical insurance billing and customer service functions
• Familiar with various types of medical plans and knowledge of client plan provisions
• Superior verbal skills and effective use of advanced customer service principles
• Excellent written communication skills demonstrated by accurate, concise documentation
• Experience in high inbound call volume environment preferred
• Prior customer service or call center experience - technical support experience preferred
• A minimum of a high school diploma or GED - technical training or education preferred
• Be able to probe for the root cause of issues
• Be able to explain an issue and gain agreement with the customer
• Be detail oriented
• Greet and engage customers in a friendly and enthusiastic manner
• Provide a legendary experience for every customer and promoting Cabela’s programs
• Use current POS and SAP systems to accurately and appropriately complete customer transactions following all policies including those requiring checking for identification and age requirements; knowledge of how to process debit, credit cards, etc
• Assist asset protection in following all procedures and policies, including: checking inside products, checking for price switches, remove and retain security devices
• Save customers who are not happy or did not have a good experience by correcting the problem, or notify a Manager On Duty of the issue
• Opening and closing duties when necessary: empty trash, stock bags, supplies, cash wraps, dust and wipe counter, organization of drawer supplies
• Assist in other areas of the store when business needs dictate
• One or more years’ experience in a sales or service environment is preferred
• High school diploma or equivalent is preferred
• Ability to provide superior customer service and exceed customer’s expectations
• Ability to use good judgment and logic
• Experience in a related field or outdoor lifestyle
• Knowledge of Cabela’s specific products is an asset

Related Job Titles

Customer Service Representative Resume Sample & Writing Guide

Seeking a position as a Customer Service Representative? It is essential first to view an example of a top-notch Customer Service Representative resume sample before you get started. You want to make sure your resume will stand out from other applications by being both informative and compelling to read. Without bombarding the recruiter or hiring manager with irrelevant information.

How to make a Resume Guideline for Customer Service Representative Roles:

What you can read in this article

Customer Service Representative Resumes

Or download these examples in PDF at the bottom of this page for free

Customer Service Rep Resume Guide:

Resume sections.

1. Contact Information : Name, Address, Email, Phone Number, Driver's license .

2. Profile Summary : This introduction to your resume must make an impact on the reader. Include a broad overview of your background, years of industry experience, qualifications and the industry areas of interest. You should be specific and state which job you are applying to (1-3 sentences max).

3. Qualifications Summary : Provide accurate details about the certifications and qualifications you have completed with the institution, qualification name, and dates. Don’t forget to include the qualifications you are currently completing. For some Customer Service Representative roles, a degree at Bachelor or Associate level is required like in Banking or Engineering. For others, no formal qualification apart from a high school diploma is needed, but the short courses, workshops, and in-house training you have received should then be listed to provide more credibility to your resume.

4. Relevant Customer Service Experience : Clearly state your employment history by providing details regarding the last ten years of experience up until your current position. Use punchy sentences with bullet points to list your most important customer service activities. Customer Service Representatives jobs exist in every imaginable industry and for an unlimited number of products, services, and solutions. You have to be specific. State the nature of the product type or solution you have experience in regarding customer relations. Also include the industry sector for example banking, insurance, and telecommunications.

5. Other Employment Experience : This will include permanent work history outside of direct customer service. You should also list temporary and vocational jobs where you were actively dealing with clients or customers. Only elaborate on these with job descriptions if you have less than five years of customer service experience. Otherwise, just list job title company and duration as to make sure there are no gaps in your employment history. This section is especially relevant if you are on at entry level or in the process of making a career change from a different field, for example, administration support into customer service. It would help if you revealed your ‘’relationship management experience” gained unofficially while for instance in a vocational or temporary job to showcase your abilities to deal with clients and solve their issues.

6. Skills Summary/Key Skills : Incorporate keywords from the job posting and your specific skill set. This adds much-needed credibility to your resume.

7. Education/Licenses/Certifications/Relevant Coursework/Training : Start with your formal degrees and post-school diplomas or accreditations. List any professional development courses, workshops or programs you completed that better prepared you to work in the servicing field such as problem-solving, follow up techniques, negotiation tactics, regulatory industry training, and licensing examinations.

What to Highlight

Regardless of your experience as a Customer Service Representative, there are a few vital things that recruiters and managers need to know about you to ensure that you are the right fit for their team. The first aspect to highlight is the scope of your customer service tenure in product type or industry area. There are millions of businesses out there with every imaginable product or solution. It would be best if you were specific about the product type or service offering you have experience in.

Secondly, a Customer Service Representative may be liaising with customers via telephone, face-to-face or by online messaging, live chat or email correspondence. Describe your methods of interaction and the tools and platforms used to facilitate your communication with clients. For example, the types of CRM systems you can work on, for instance, Austin Logistics CallTech; Blackbaud The Raiser's Edge; Salesforce Software, Telemation, e-CRM

Next, discuss the purpose of your role in more detail. Customer Service Representatives deal with customers and clients to provide information in response to inquiries about products and services and to handle and resolve complaints. These roles are often split into three main client categories: new customers, existing customers and outgoing customers canceling their subscriptions called retention clients. For the latter sales experience and negotiation skills come in handy, because the aim is to retain the client by offering them an alternative or cheaper product as a means to retain them.

Once connections are made online, in person or via phone, the Customer Service Representative will explain how the specific product or service can meet the needs of the customer in question, A customer service representative spends his or her days answering consumers' questions, resolving their complaints, taking their orders and signing them up for new services. These discussions can happen using physical or online presentations. Again, be specific regarding the tools you are utilizing to create and facilitate these presentations (PowerPoint, Zoom, Airtable, WebEx)

*Cool Tip for a stellar resume

You can create an excellent first impression by being specific about your main duties providing metrics achieved against production targets and goals. For example, exceeded the target number of calls taken in a day by 20%. Reach query resolution goal of 90% every week. Manage to retain 15% of customer cancellations by signing them up for alternative services.

Make sure to include the following details:

• Your GPA scores if you have completed a bachelor or associates degree (if higher than 3.5).
• Also mention the sales administration platforms and customer relationship management (CRM) platforms you are familiar with like Sage, SalesForce, SAP, Oracle, and Vanguard.
• Telephone or Live Chat support is often a 24hour gig, and shift work is typical in this industry. Indicate your availability during weekdays and also weekends.
• Companies are progressing more towards the gig economy in terms of remote workers and freelancers. If you are available for remote work, you could apply for roles in different time zones too.

Career Summary & Examples

Hiring managers have large numbers of hundreds of resumes to go screen and limited time to read them all in detail. Keep your career summary concise and to the point. Put the most relevant information first to capture their attention while they’re quickly scanning your resume. They want to see immediately that you can interact with clients, even the annoyed and angry ones!

Start your career summary with your years of experience in the industry and the primary duties you performed. Use the job description as your guide when deciding on which tasks to add. For instance, if the job you are applying to highlights dealing with volumes of calls or traveling to client premises, use those same words and phrases. The more your resume relates to the job description of keywords, the better fit you will seem.

Next, add a line that showcases any outstanding qualities that will add value to the company. A hiring manager would be interested to know if you have “strong people skills, creative engagement abilities, excellent negotiation abilities and a flair for query resolution.” It’s important to note that these qualities should be proven with examples in the professional experience section to re-enforce your message.

Finally, end your summary with your educational degrees/diplomas and any certified courses or professional memberships you may have that are pertinent to the job.

Two Examples of different career summaries:

Summary Example 1

‘Energetic Customer Service Representative with three years’ work tenure in resolving complex customer inquiries. Passionate about building sustainable customer relationships, driving brand loyalty, and increasing customer engagement.'

Summary Example 2

‘Engaging Senior Customer Service Representative with 15+ years of experience in a fast-paced call center environment. Skilled at transforming irate customer feedback into actionable solutions that drive revenue, increase customer loyalty, and improve processes.'

Customer Service Representative Job Descriptions Examples

An employer would expect to see the following proven foundational duties and skill sets within an applicant’s resume, depending on educational level and career stage. Below are a few examples for face to face, telephone, and live chat customer service roles

A Customer Service Representative in a Face-to-Face setting may:

• Continuously build up knowledge about company products and services
• Build credibility with customers by engaging with them in an approachable, friendly, and professional manner, to deliver service excellence and cultivate sustainable relationships
• Respond promptly to customer inquiries regarding quotes, orders, status requests, complaints, product returns, and warranties
• Keep daily recordings, and log tickets for query resolutions in the electronic database
• Identify and address customer needs with the aim of complete client satisfaction
• Provide expert answers to questions about products, pricing, and availability, while presenting the value of products and services to customers

A Customer Service Representative in a Telephone-based/Call Center environment in the Banking Industry may:

• Handle inbound calls from credit card cardholders
• Assist cardholders with account queries, billing issues, payment arrangements, financial planning and service promotions
• Help customers with credit line increases/decrease inquiries, disputes, and account education
• Collaborate with clientele to resolve credit card disputes, written or verbal
• Allocate payments directly into customers’ accounts, complying to customer and company specifications
• Maintain and exceed the bank’s established quality, compliance, and customer service standards
• Document each customer's account accessed with the information provided including the outcome of the call

A Customer Service Representative in a Live Chat may:

• Handle inbound message queries from clients via the live chat platform
• Assist subscribers with account queries, billing issues, payments
• Aim to solve any problems that may arise, by responding to messages within 60 seconds
• Answer customer questions promptly and if the queries are more complex, update them with feedback and anticipated waiting time
• Follow set out protocols to they must listen carefully to resolve the issue or answer the question
• Document written chats and also the results categorized as query solved or query escalated to call center department
• Provide real-time support and give clients helpful links to Q&A sites to assist them with their issues
• Offer clients access to company URL’s for extra information about new products and services
• Keep track of general patterns when communicating with customers and sharing these with the service department

Accomplishments

You may be tempted to copy and paste the list of duties you performed under your accomplishment section. The drawback to doing this, though, is that you won’t stand out from the other applicants with similar experience.

Your goal is to think about what sets you apart, what you are most proud of, or what you achieved in your previous roles. Now communicate these through action-packed statements that grab the reader’s attention.

Flat, Simple Duty:

• Answer customer questions promptly

Accomplishment Statement:

• Aim to solve any problems that may arise, by responding to messages within 60 seconds, thereby improving customer service ratings by 25%

Quantifying Your Resume

When writing your resume, if you can answer the questions, “ How much? ” or “ How many? ” For the customer service representative roles, the focus should be on showcasing your ability to please customers and communicate all types of information. Metrics can easily prove the impact of your work, and this is an excellent way to take your resume from good to great. Include that number. For instance:

• How many inbound calls do you answer every week?
• What is your query to resolution ratio?
• What is your monthly retention figure?

Example 1 On a monthly basis, an average of 25 – 38 customers receive assistance to refinance finance their mortgages, due to personal financial problems like layoffs or unforeseen health complications.

Example 2 Engage with 80 clients per day via the live messaging system and resolve 90% of queries.

The education section forms an integral part of your resume. In short, indicate What, Where and When regarding your qualifications, certifications or industry licenses obtained. The name of your qualification, institution, and date of completion is more than sufficient. Unless you are a graduate with limited working experience, there is no need to include major subjects or course curriculum topics.

Remember to include current qualifications you are in the process of completing. Regarding courses and certifications, discretion and relevance must be considered.

Completed Secondary and Tertiary Education must be listed as follows:

Start with the commencement date and completion date for diplomas, associate degrees, and bachelor degrees. For courses, you can list the date of completion. Next comes the full name of the qualification, then the full name of the institution and then the City or abbreviated State name. List your high school diploma details similarly, but only include this when you have less than five years of working experience.

Here is an example of a Customer Service Representative education section for someone with more than five years’ experience:

2006 – 2007 Customer Service Diploma, Udemy, Online Course Curriculum: Telephone Etiquette, Conflict Resolution Strategies, Negotiation Tactics

2010 – Certified Client Service Specialist (CCSS), CCPC Global, TX

2006-2008 Bachelor of Mechanical Engineering, Chicago State University, IL

If you have less than five years’ experience, have a look at the example below:

2016-2018 BA in Service Management – Mass-Market Retail Enterprise Management, Ashford University, CA GPA: 3.8 Majors: Sales Management, Retail Administration Minors: Retail Merchandising, Retail Advertising, Retail Pricing Accounting Accolades: Top student

2014 – Financial Customer Service Representative, Inres College, CA Coursework Requirements Course Curriculum: Financial Markets, Risk Management, Insurance Legislation, Consumer Finance

2013 – Certified Client Service Professional (CCSP), Oakload College, IN

2012 – Chris Jones High School, High School Diploma, Tampa, FL

Although the customer relations field requires specific technical skills , employers also consider soft skills . These are the personality traits or skills that indicate to your fit as a Customer Service Representative who will add value by meeting set out targets, has adequate knowledge, and sufficient experience to engage and attract customers. Incorporate these into your summary, or profile, and into your accomplishment statements.

Technical Skills Examples

• Educational Attainment: A university degree is not generally required to become a Customer Service Representative unless you are in a very technical industry such as Engineering or Information Technology. A financial customer service representative needs to obtain licensing depending on the product type they assist clients with for instance personal finance, unit trusts, insurance or healthcare. A certification like CSP – Certified Sales Professional comes in handy if you want to land a job at a Fortune 500 company.
• Technical Aptitude: Customer Service Representatives need to work with high call volumes in fast-paced working environments. Excellent analytical skills are required to solve problems. Time management and accurate record keeping are additional vital skills to have. Superior telephone etiquette is a must. Product knowledge and troubleshooting goes hand in hand
• Other Technical Skills : Fast Typing Speed, Complaint Resolution, Service-based Selling, Online Quotation Generators, Cloud-Based Collaboration Platforms, CRM Systems, Quality Control, Report Writing, Feedback Mechanisms.

Soft Skill Examples

• Negotiation
• Detail Orientated
• Self-Control
• Persistence
• Social Perceptiveness
• Service Orientation
• Strategic Thinking
• Conscientious
• Time Management

Qualifications/Certifications associated with Customer Service Representatives

Action Verbs for your Customer Service Representative Resume

Professional Information of Customer Service Representatives

Sectors : Various Career Type : Service, Customer queries, Client Service, Client Relations Person type : Negotiator, Engager, Assistant, Fixer, Problem Solver Education levels : High School Diploma to Masters’ Degree Salary indication : Per hour rate at $13.86 . Annual salary $32 980 Labor market : Estimated 5%-9% growth between 2016 – 2026 Organizations : Unlimited

Customer Service Representative Resume Example

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