customer support specialist resume sample

• Customer Support Specialist Resume Example

Resume Examples

• Common Tasks & Responsibilities
• Top Hard & Soft Skills
• Action Verbs & Keywords
• Resume FAQs
• Similar Resumes

Common Responsibilities Listed on Customer Support Specialist Resumes:

• Respond to customer inquiries via email, phone, and chat
• Troubleshoot technical issues with products or services
• Escalate complex issues to higher-level support teams
• Maintain accurate records of customer interactions and resolutions
• Provide product or service recommendations to customers
• Collaborate with other departments to resolve customer issues
• Monitor customer satisfaction and provide feedback to management
• Participate in training and development programs to improve skills and knowledge
• Assist with onboarding new customers and providing product demonstrations
• Identify and report trends in customer inquiries to improve products and services.

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Customer Support Specialist Resume Example:

• Developed comprehensive customer service strategy to reduce resolution time for on-going customer inquiries by 25%, achieving maximum customer satisfaction.
• Upsold products and services to customers to grow recurring revenue by 15% over 6-month period.
• Reduced customer service calls and inquiries by identifying and resolving 15 known technical issues in online menu from previous month.
• Received 98% positive customer feedback after resolving complex customer complaints in timely manner
• Created automated customer service processes that substantially reduced service delivery time and improved overall customer experience
• Established processes to track customer service inquiries, identifying trends and offering solutions to improve customer service processes
• Attained 95% customer satisfaction across all customer service channels after using personalized service for high-value clients.
• Acquired recognition for creating an innovative Apple Support mobile application to provide customers better access to customer service.
• Successfully managed customer inquiries and improved customer service processes with the introduction of a customer relationship management system.
• Excellent customer service and interpersonal skills
• Ability to use problem-solving and troubleshooting techniques
• Comprehensive understanding of customer service procedures and protocols
• Proficiency in using customer relationship management (CRM) systems
• Demonstrated success in implementing customer service strategies
• Highly developed organization and time management skills
• Proficiency in using various social media platforms
• Proven ability to upsell products and services
• Highly skilled in tracking customer inquiries, trends and feedback
• Exceptional communication and listening skills
• In-depth knowledge of customer service policies and best practices
• Experience in developing customer service applications for mobile devices
• Knowledge and understanding of technical operations and software
• Communication

Top Skills & Keywords for Customer Support Specialist Resumes:

Hard skills.

• Customer Service Software (e.g. Zendesk, Freshdesk)
• Troubleshooting and Problem-Solving
• Technical Support
• Communication Skills
• Multitasking and Time Management
• Conflict Resolution
• Knowledge Management
• Data Analysis and Reporting
• CRM Software (e.g. Salesforce, HubSpot)
• Social Media Management
• Email Management
• Chat Support

Soft Skills

• Communication and Interpersonal Skills
• Empathy and Customer Service Orientation
• Problem Solving and Troubleshooting
• Active Listening and Patience
• Time Management and Prioritization
• Adaptability and Flexibility
• Attention to Detail and Accuracy
• Conflict Resolution and Negotiation
• Multitasking and Stress Management
• Teamwork and Collaboration
• Positive Attitude and Enthusiasm
• Technical Aptitude and Learning Agility

Resume Action Verbs for Customer Support Specialists:

• Communicated
• Collaborated
• Prioritized
• Troubleshot
• Coordinated
• Facilitated
• Investigated
• Streamlined

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Resume FAQs for Customer Support Specialists:

How long should i make my customer support specialist resume, what is the best way to format a customer support specialist resume, which keywords are important to highlight in a customer support specialist resume, how should i write my resume if i have no experience as a customer support specialist, compare your customer support specialist resume to a job description:.

• Identify opportunities to further tailor your resume to the Customer Support Specialist job
• Improve your keyword usage to align your experience and skills with the position
• Uncover and address potential gaps in your resume that may be important to the hiring manager

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Related Resumes for Customer Support Specialists:

Customer service specialist, customer service associate, customer success analyst, customer success associate, customer service lead, customer service coordinator, customer success specialist, customer service representative.

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Customer Service Specialist Resume Examples: Proven To Get You Hired In 2024

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• Customer Support Associate
• Client Service Representative

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• Customer Service Specialist Resume Tips

Customer Service Specialist Resume Template

Download in google doc, word or pdf for free. designed to pass resume screening software in 2022., customer service specialist resume sample.

A customer service specialist is in charge of handling any customer queries and resolving any issues they may face in a timely manner. This may be in person, over the phone, or via email. To succeed you must be an excellent communicator and problem solver. Recruiters will be looking to see customer service experience. While a degree is not always necessary, any related degree or certification will greatly benefit your application and resume.

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Recruiter Insight: Why this resume works in 2022

Tips to help you write your customer service specialist resume in 2024,    include all industry-standard tools in your skills section..

You need to show that you are experienced in using basic customer service tools. So make sure your tools list reflects this. Go a step further by finding out the tools of your company of choice and ensure you include those in your resume when applying to that company.

   Work on getting customer service certification.

Get a leg up on the competition by getting customer service certification. It will show your dedication to the profession and also indicate a strong skill set to recruiters.

Customer Support Associate Resume Sample

Client service representative resume sample.

We spoke with hiring managers at top companies like Amazon, Apple, and Walmart to understand what they look for in customer service specialist resumes. The following tips incorporate their advice and will help your resume stand out. Whether you're an experienced professional or just starting your career, these tips will guide you in crafting a compelling resume that showcases your skills and accomplishments.

   Highlight your communication skills

Effective communication is essential for customer service specialists. Showcase your ability to communicate clearly and empathetically with customers.

• Resolved an average of 50 customer inquiries per day via phone, email, and chat, maintaining a 95% customer satisfaction rating
• Collaborated with cross-functional teams to implement a new customer feedback system, resulting in a 20% increase in positive reviews

Avoid generic statements that don't demonstrate your skills:

• Good communication skills
• Able to handle customer complaints

   Emphasize problem-solving abilities

Hiring managers look for candidates who can efficiently solve customer problems. Provide examples of how you identified and resolved complex issues.

• Investigated and resolved a recurring technical issue affecting 500+ customers, reducing support tickets by 30%
• Developed a troubleshooting guide for common customer issues, which reduced average call handling time by 2 minutes

Instead of simply stating you have problem-solving skills, demonstrate your impact with specific examples.

   Quantify your achievements

Use numbers and metrics to showcase your accomplishments and make your resume more impactful.

• Maintained a 98% customer satisfaction rating while handling an average of 60 calls per day
• Achieved a first call resolution rate of 85%, exceeding the company target by 10%

Avoid vague statements that don't quantify your impact:

• Handled customer calls efficiently
• Resolved customer complaints

   Tailor your resume to the job description

Customize your resume to align with the specific requirements of the job you're applying for. This shows the hiring manager that you're a strong fit for the role.

Customer Service Specialist with 5+ years of experience in the telecommunications industry. Skilled in handling high-volume call centers, resolving complex technical issues, and maintaining high customer satisfaction ratings. Seeking to leverage my expertise to contribute to XYZ Company's mission of providing exceptional customer support.

Avoid using a generic resume summary that doesn't highlight your relevant skills and experience.

   Showcase your technical skills

Many customer service roles require proficiency in specific software or tools. Include your technical skills and experience to demonstrate your qualifications.

• Proficient in Zendesk, Salesforce, and Intercom customer support platforms
• Skilled in using Asana and Trello for project management and collaboration

Don't simply list technical skills without context. Provide examples of how you've used them to benefit your previous employers.

   Highlight your industry experience

If you have experience in the industry you're applying to, make sure to emphasize it in your resume. This shows the hiring manager that you understand the unique challenges and requirements of the industry.

Customer Service Specialist with 3+ years of experience in the e-commerce industry. Skilled in handling online order inquiries, processing returns and exchanges, and providing personalized product recommendations to increase customer loyalty and sales.

Avoid focusing on irrelevant experience that doesn't showcase your industry-specific knowledge and skills.

Writing Your Customer Service Specialist Resume: Section By Section

  summary.

A resume summary, also known as a professional summary or summary statement, is a short paragraph at the top of your resume that highlights your most relevant skills, experiences, and achievements. While a summary is optional, it can be a valuable addition to your resume if you have extensive experience, are changing careers, or want to emphasize specific qualifications that may not be immediately apparent from your work history alone.

When writing a summary for a Customer Service Specialist resume, focus on your customer service skills, problem-solving abilities, and any relevant achievements or certifications. Tailor your summary to the specific job you're applying for by using keywords from the job description and showcasing how your qualifications align with the company's needs.

Avoid using an objective statement, as they are outdated and focus more on what you want rather than what you can offer the employer. Instead, use your summary to grab the hiring manager's attention and convince them to read the rest of your resume.

To learn how to write an effective resume summary for your Customer Service Specialist resume, or figure out if you need one, please read Customer Service Specialist Resume Summary Examples , or Customer Service Specialist Resume Objective Examples .

1. Highlight your customer service skills

When crafting your Customer Service Specialist resume summary, emphasize the key skills that make you an excellent candidate for the role. Focus on skills such as:

• Communication
• Problem-solving
• Time management

Avoid simply listing these skills; instead, provide examples of how you've demonstrated them in your previous roles. For instance:

Customer-focused professional with 5+ years of experience in resolving complex issues and enhancing customer satisfaction. Skilled in active listening, empathy, and clear communication to ensure customer needs are met efficiently.

This example showcases the candidate's relevant skills while providing context for their experience. On the other hand, here's an example of what not to do:

Hardworking and dedicated employee with excellent customer service skills. Proven track record of success in fast-paced environments.

This summary is generic, lacks specific examples, and uses cliched phrases like "hardworking" and "proven track record," which don't provide meaningful information to the employer.

2. Quantify your achievements

To make your Customer Service Specialist resume summary more impactful, include quantifiable achievements that demonstrate the value you've brought to previous employers. This could include metrics such as:

• Customer satisfaction rates
• Average call handling time
• Number of customer issues resolved
• Percentage of customer retention

For example:

Experienced Customer Service Specialist with a track record of maintaining a 95% customer satisfaction rate and resolving an average of 50 customer inquiries per day. Skilled in de-escalating tense situations and finding creative solutions to complex problems.

By quantifying your achievements, you provide concrete evidence of your abilities and make your summary more compelling to hiring managers. Avoid making vague statements without supporting data, like:

Customer Service Specialist with a history of exceeding expectations and providing top-notch service to customers.

While this summary mentions the candidate's success, it lacks specific, quantifiable achievements that would give the hiring manager a clearer picture of their capabilities.

  Experience

The work experience section is one of the most important parts of a customer service specialist resume. It's where you highlight your relevant experience and accomplishments to show hiring managers you have the skills to excel in the role.

In this section, we'll cover key tips to make your work experience section stand out. By following these tips, you'll be able to effectively showcase your customer service expertise and increase your chances of landing an interview.

1. Use strong, relevant action verbs

When describing your work experience, use strong action verbs that are relevant to customer service roles. This helps hiring managers quickly understand the impact you made in your previous positions. Consider verbs like:

• Resolved customer complaints and inquiries
• Collaborated with cross-functional teams to improve customer satisfaction
• Trained and mentored new customer service representatives
• Implemented process improvements to streamline customer support

Avoid generic or weak verbs like "handled" or "assisted." Instead, choose powerful verbs that demonstrate your ability to take action and drive results.

2. Highlight your customer service achievements with metrics

Whenever possible, quantify your achievements using metrics. This helps hiring managers understand the scope and impact of your work. For example:

• Maintained a 95% customer satisfaction rating by promptly addressing customer concerns and offering personalized solutions
• Reduced average call handle time by 20% through effective troubleshooting and communication skills

If you don't have access to specific metrics, you can still use numbers to showcase your accomplishments:

• Handled an average of 50+ customer inquiries per day via phone, email, and live chat
• Resolved 90% of customer issues on the first contact, minimizing the need for escalations

3. Showcase your career growth and promotions

If you've been promoted or taken on additional responsibilities in your previous roles, make sure to highlight this in your work experience section. This demonstrates your ability to grow and excel within an organization. For example:

Customer Service Representative, XYZ Company Promoted to Senior Customer Service Representative after consistently exceeding performance targets and demonstrating strong leadership skills.

However, avoid exaggerating your achievements or responsibilities:

Customer Service Representative, ABC Company Single-handedly transformed the entire customer service department and increased revenue by 200% in just 3 months.

4. Highlight relevant tools and technologies

In the customer service field, it's important to showcase your proficiency with relevant tools and technologies. This could include:

• Customer Relationship Management (CRM) software like Salesforce or Zendesk
• Helpdesk and ticketing systems like Freshdesk or Jira
• Communication tools like Slack or Microsoft Teams
• Social media platforms for customer support

Mentioning your experience with these tools demonstrates your technical skills and ability to adapt to different systems. However, avoid listing every tool you've ever used. Focus on the ones that are most relevant to the job you're applying for.

  Education

Your education section is a key part of your customer service specialist resume. It shows hiring managers that you have the knowledge and training to excel in the role. In this section, list your degrees, certifications, and relevant coursework.

Here are some tips to make your education section stand out:

1. Put your education section in the right spot

Where you place your education section depends on your level of experience:

• If you are a recent graduate or have limited work experience, put your education section above your work experience. This highlights your most relevant qualifications first.
• If you have several years of customer service experience, put your education below your work experience. Your work history is more important in this case.

2. List degrees, majors and institutions

For each degree, include:

• Type of degree (Associate's, Bachelor's, etc.)
• Major or field of study
• Name of institution
• City and state of institution
• Graduation year, if within the last 10 years

Here is an example:

• Bachelor of Arts in Communication, University of California, Los Angeles, CA, 2018

3. Add relevant coursework and training

If you are a recent graduate or your degree is highly relevant to customer service, you can list relevant coursework, projects or training. This shows you have specific skills for the job.

Good examples:

• Relevant Coursework: Interpersonal Communication, Conflict Resolution, Business Writing
• Customer Service Training Program, Company XYZ, 2019

However, don't list basic coursework that is not directly related, like this:

• Courses: Biology 101, World History, Calculus

4. Keep it short if you are experienced

If you are a seasoned customer service specialist, your education section can be very brief. Hiring managers will be more interested in your work accomplishments.

Poor example:

Bachelor of Science in Business Administration Georgetown University, Washington, DC Graduated: May 2005 GPA: 3.6 Relevant Coursework: Marketing, Accounting, Business Law, Economics, Statistics

Much better:

B.S. Business Administration, Georgetown University

  Skills

The skills section of your resume is a critical component that showcases your abilities and qualifications to potential employers. As a customer service specialist, it's essential to highlight the skills that are most relevant to the position you're applying for. In this section, we'll provide you with tips on how to craft a compelling skills section that will catch the attention of hiring managers and help you stand out from other candidates.

1. Tailor your skills to the job description

When applying for a customer service specialist position, it's crucial to tailor your skills section to the specific job requirements. Review the job description carefully and identify the key skills and qualifications that the employer is looking for.

For example, if the job description emphasizes problem-solving and communication skills, make sure to highlight these in your skills section:

Active listening Conflict resolution Empathy Patience Adaptability

By aligning your skills with the job requirements, you demonstrate to the employer that you have the necessary qualifications for the role.

2. Categorize your skills

Grouping your skills into categories can make your skills section more organized and easier to read. Consider using categories such as:

• Customer Service : Complaint resolution, customer needs assessment, upselling
• Communication : Active listening, written communication, presentation skills
• Technical : CRM software, help desk systems, live chat support

By categorizing your skills, you help the hiring manager quickly identify the areas where you excel and how you can contribute to the company's success.

3. Use industry-specific terminology

Incorporating industry-specific terminology in your skills section demonstrates your familiarity with the customer service field and your ability to communicate effectively with colleagues and customers. However, be cautious not to overuse jargon or acronyms that may be unfamiliar to some readers.

Examples of industry-specific terms for a customer service specialist might include:

Customer retention Churn rate reduction First call resolution (FCR) Average handle time (AHT) Net Promoter Score (NPS)

By using these terms strategically, you showcase your industry knowledge and demonstrate your ability to thrive in a customer service role.

4. Quantify your skills

Whenever possible, quantify your skills using metrics or specific achievements. This helps employers better understand the impact you've made in previous roles and how you can contribute to their organization.

For example, instead of simply listing 'customer satisfaction' as a skill, you could write:

Achieved 95% customer satisfaction rating through proactive problem-solving and personalized support

Quantifying your skills provides concrete evidence of your abilities and helps you stand out from other candidates who may have similar qualifications.

Skills For Customer Service Specialist Resumes

Here are examples of popular skills from Customer Service Specialist job descriptions that you can include on your resume.

• Transportation
• Customer Experience
• Customer Service Management
• Project Management
• International Logistics
• Social Media

Skills Word Cloud For Customer Service Specialist Resumes

This word cloud highlights the important keywords that appear on Customer Service Specialist job descriptions and resumes. The bigger the word, the more frequently it appears on job postings, and the more likely you should include it in your resume.

How to use these skills?

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Resume Guide: Detailed Insights From Recruiters

• Customer Service Resume Guide & Examples for 2022

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Use our free resume checker to get expert feedback on your resume. You will:

•  Get a resume score compared to other Customer Service Specialist resumes in your industry.

•  Fix all your resume's mistakes.

•  Find the Customer Service Specialist skills your resume is missing.

•  Get rid of hidden red flags the hiring managers and resume screeners look for.

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Customer Service Specialist Resumes

• Template #1: Customer Service Specialist
• Template #2: Customer Service Specialist
• Template #3: Customer Support Associate
• Template #4: Client Service Representative
• Skills for Customer Service Specialist Resumes
• Free Customer Service Specialist Resume Review
• Other Administrative Resumes
• Customer Service Specialist Interview Guide
• Customer Service Specialist Sample Cover Letters
• Alternative Careers to a Customer Service Specialist
• All Resumes
• Resume Action Verbs

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• • Boosted customer satisfaction by 25% by implementing new protocols for resolving support tickets.
• • Streamlined ticket resolution process, reducing average ticket resolution time by 20%.
• • Trained 15 new customer support specialists in company policies and best practices.
• • Reduced software product returns by 10% by effectively troubleshooting and resolving customer issues.
• • Aided in the development of a new support software which cut down ticket response time by 15%.
• • Consistently recognized as top performer, resolving 80% of tickets in first call.
• • Received 'Most Valuable Employee' for resolving 1000+ customer tech issues within a year.
• • Assisted with the development of 2 internal knowledge base articles per month.
• • Decreased average call length by 10% by utilizing efficient problem-solving strategies.

5 Customer Support Specialist Resume Examples & Guide for 2024

When crafting your customer support specialist resume, focus on your experience with handling customer inquiries. Highlight your proficiency in providing solutions that enhance customer satisfaction. Your resume should also showcase your ability to work with customer support tools and technology. Demonstrate your adeptness in maintaining a calm and professional demeanor under pressure.

All resume examples in this guide

Traditional

Resume Guide

Simple guide to your customer support specialist resume format, strategies for crafting your customer support specialist resume experience section, customer support specialist resume skills: showcasing both hard and soft skills.

How to properly list your resume's education and certifications

Summary or objective: maximizing the impact of the top third of your resume

Additional sections to amplify your customer support specialist resume, key takeaways.

A major challenge faced by Customer Support Specialists when preparing their resume is effectively showcasing a diverse set of skills, such as communication, technical knowledge, and problem-solving abilities, in a way that stands out to employers. Our guide can assist by providing tailored advice and specific examples on how to structure these skills and experiences compellingly, making your resume more attractive to hiring managers.

Our customer support specialist guide will help you perfect your resume by explaining you how to:

• Alight your customer support specialist resume with the role you're applying for ensuring it will be read by the applicant tracking system.
• Tailor your specific customer support specialist experience to get the attention of recruiters.
• List your relevant education to impress hiring managers.
• Discover job-winning customer support specialist professional resume examples to inspire writing yours.

Recommended reads:

• Customer Success Associate resume
• Customer Service Specialist resume
• Customer Service Supervisor resume
• Client Partner resume
• Customer Service Coordinator resume

Successful customer support specialist resumes all have something in common - candidates invest in a simple resume layout . One that is easy to read, makes a good first impression, and is adapted to their professional experience.

There are three distinct resume formats , which help you focus on different aspects of your resume. Those are:

• A reverse-chronological resume format - puts your most recent experience in the spotlight
• A functional skill-based resume format that makes your transferrable skills the center of attention
• A hybrid resume format - it combines skills and experiences.

What's more, keep in mind that your resume usually goes through an ATS (Applicant Tracker System) (i.e. the software used by companies in the hiring process).

The customer support specialist resumes that suit the ATS:

• incorporate exact match keywords and skills from the job description;
• should be no longer than two pages;
• should be submitted in a PDF format, unless specified otherwise.

Upload your resume

Drop your resume here or choose a file . PDF & DOCX only. Max 2MB file size.

Choose a legible, professional font for your customer support specialist resume, such as Arial or Calibri.

Elevate your customer support specialist resume with these essential sections:

• Header: The go-to section for recruiters seeking your contact details, portfolio, or current role.
• Summary or objective: A snapshot of your achievements and aspirations.
• Experience: A testament to your technical and interpersonal prowess.
• Skills: A showcase of your capabilities aligned with the job requirements.
• Certifications/Education: A reflection of your commitment to staying updated in the industry.

What recruiters want to see on your resume:

• Customer Service Skills: Demonstrated experience in customer service, showcasing ability to resolve complaints and keep customers happy.
• Communication Skills: Excellent written and verbal communication skills to interact with customers effectively.
• Technical Proficiency: Knowledge of relevant software, databases, and CRM tools that aid in managing customer communications.
• Problem-Solving Abilities: Strong problem-solving skills with a proven track record of resolving complex customer issues.
• Product Knowledge: Awareness of the company's products or services to provide accurate and detailed support.
• Types of Resumes

When detailing your customer support specialist resume experience , it's essential to pair responsibilities with tangible achievements.

Consider including:

• Key responsibilities, emphasizing their significance to your role, team, or organization.
• Experiences that have fostered your technical acumen or professional growth.
• Metrics that underscore your contributions and successes.
• Challenges you've addressed and the solutions you've implemented.
• Strategies you've devised and their measurable impact on growth.

Your experience section is pivotal in making a lasting impression on recruiters. To inspire you, we've curated real-world customer support specialist examples:

• Provided exceptional customer support via phone, email, and live chat, resolving an average of 50 inquiries daily resulting in a 95% customer satisfaction rating.
• Created and maintained a comprehensive knowledge base of product information and troubleshooting guides, reducing customer wait times by 30%.
• Collaborated with cross-functional teams to identify and resolve technical issues, resulting in a 20% decrease in product defects.
• Assisted in the development and delivery of training materials for new hires, ensuring a seamless onboarding process.
• Managed a high-volume call center environment, handling over 100 customer inquiries per day.
• Implemented a customer feedback system that resulted in a 15% increase in overall customer satisfaction.
• Collaborated with the product team to identify and prioritize customer feature requests, leading to the successful implementation of several key enhancements.
• Achieved a 20% reduction in average call handling time through the implementation of streamlined processes and improved customer service techniques.
• Led a team of customer support representatives, providing coaching and mentoring to improve performance and customer satisfaction metrics.
• Developed and implemented a customer loyalty program, increasing customer retention rates by 25%.
• Collaborated with the sales team to identify upselling opportunities, resulting in a 10% increase in average order value.
• Researched and resolved complex customer issues, escalating to the appropriate departments when necessary, resulting in a 30% decrease in unresolved cases.
• Provided technical support for a range of software products, including troubleshooting issues related to installation, configuration, and usage.
• Collaborated with the development team to investigate and resolve software bugs and glitches, resulting in improved product stability.
• Assisted customers in utilizing advanced features and functionality, enabling them to maximize productivity and achieve their business objectives.
• Conducted remote training sessions for customers, ensuring successful adoption and utilization of software solutions.
• Managed customer escalations by investigating and resolving complex issues, providing timely updates and ensuring customer satisfaction.
• Developed and implemented standardized procedures and best practices to improve overall efficiency and customer service quality.
• Collaborated with the product development team to test and provide feedback on new features and enhancements.
• Achieved a 25% reduction in customer complaints through proactive communication and issue prevention strategies.
• Provided technical assistance to customers via phone and email, troubleshooting hardware and software issues for mobile devices.
• Collaborated with the engineering team to identify recurring product defects and propose solutions for improvement.
• Developed and delivered training sessions to educate customers on device functionalities and best practices.
• Maintained accurate customer records and case notes, ensuring efficient tracking and follow-up on support requests.
• Provided front-line technical support for a cloud-based software platform, assisting customers with system configuration and troubleshooting.
• Collaborated with the development team to identify and resolve software bugs and improve overall system performance.
• Conducted user acceptance testing for new software releases, ensuring quality and reliability before deployment.
• Assisted in the creation of user documentation and knowledge base articles to enhance self-service support options.
• Provide timely and effective customer support via multiple channels, including chat, email, and social media platforms.
• Troubleshoot and resolve complex technical issues related to software functionality, data integration, and API usage.
• Collaborate with internal teams to report and track software bugs, ensuring prompt resolution for customers.
• Deliver personalized product demonstrations and trainings to assist customers in achieving their business objectives.
• Assisted customers in setting up and troubleshooting network devices, routers, and modems.
• Researched and resolved connectivity issues, resulting in a 15% decrease in customer downtime.
• Collaborated with the network engineering team to optimize network performance and prevent service disruptions.
• Provided remote technical support, guiding customers through step-by-step solutions for various network-related problems.
• Managed a team of customer support representatives, ensuring adherence to service level agreements and high-quality customer interactions.
• Developed and implemented customer satisfaction surveys, resulting in a 20% improvement in overall customer sentiment.
• Collaborated with cross-functional teams to identify process inefficiencies and implement solutions for improved workflow.
• Performed regular performance evaluations and provided coaching and training to enhance team members' skills and capabilities.

Quantifying impact on your resume

• Include the number of tickets or customer inquiries you handled daily, as it demonstrates your ability to manage workload efficiently.
• List the percentage by which you increased customer satisfaction, reflecting your direct positive impact on customer experience.
• Mention the time you reduced in solving customer issues, showcasing your problem-solving speed and efficiency.
• Highlight the size of the customer base you serviced, indicating your ability to handle high volumes of customer interaction.
• Feature any reduction in response time you achieved, demonstrating your commitment to quick service and customer satisfaction.
• Showcase the number of product returns or complaints you handled, implying your skills in dealing with complex situations.
• Present the increase in repeat business or customer retention rate due to your efforts, illustrating the value of your role in customer loyalty.
• Chronicle the number or percentage of positive reviews received under your support, indicating how well you interact and satisfy customers.

Addressing a lack of relevant customer support specialist experience

Even if you lack direct customer support specialist experience, you can still craft a compelling resume. Here's how:

• Highlight projects or publications that demonstrate your relevant skills or knowledge.
• Emphasize transferable skills, showcasing your adaptability and eagerness to learn.
• In your objective, outline your career aspirations and how they align with the company's goals.
• Consider a functional or hybrid resume format, focusing on skills over chronological experience.
• Resume Buzzwords
• Resume Action Verbs

The experience section is all about relevancy to the customer support specialist role. Decide on items that will show your expertise and skills in the best possible light.

Your customer support specialist resume should show recruiters your range of skills. List the tools and software you use (hard skills) and how they fit into your daily tasks. But don't stop there. Share the personal traits (soft skills) you've gained from your experiences. Here's how:

• Showcase three top career achievements.
• For each achievement, mention a hard and a soft skill you used.
• Highlight unique skills that set you apart.
• Discuss how your skills improved the workplace or team culture.

Check our list for popular hard and soft skills in the industry.

Top skills for your customer support specialist resume

Product knowledge

Technical support skills

Customer relationship management (CRM) software proficiency

Data entry skills

Troubleshooting capabilities

Knowledge of customer service principles and practices

Written and verbal communication skills

Multitasking abilities

Proficiency in relevant computer applications

Understanding of support processes and procedures

Active listening

Problem-solving

Communication skills

Time-management

Attention to detail

Adaptability

Positive attitude

If you're in the process of learning a pivotal skill for the role, mention this on your resume. It demonstrates initiative while maintaining transparency.

How to properly list your resume's education and certifications

Don't underestimate the importance of your resume education section , as it oftentimes helps you further tailor your resume to the job ad.

When writing your education section:

• Include the most relevant degree you have with information about the institution and dates of start and completion;
• If you're in the process of obtaining your degree, include your expected graduation date;
• Consider leaving off degrees that aren't relevant to the job or industry;
• Add bullet points to show how you gained valuable experience relevant for the job in an academic environment.

When describing your resume certifications , always consider their relevancy to the role.

Use the same format to describe them as you will for your education. If you're wondering what are the best certificates for customer support specialist roles, check out the list below.

Best certifications to list on your resume

• Certified Customer Service Professional (CCSP) - Customer Service Institute of America
• Certified Customer Experience Professional (CCEP) - GAQM
• Support.com Certified Technicians - Support.com
• Microsoft Certified: Dynamics 365 Fundamentals Customer Engagement Apps (CRM) - Microsoft
• COPC Certification - COPC Inc.

If you're in the process of obtaining your certificate or degree, list the expected date you're supposed to graduate or be certified.

• Major Minor on Resume
• Incomplete Degree on Resume

The top third of your customer support specialist resume is crucial. It's often the first thing recruiters see and can set the tone for the rest of your application.

Whether you choose a resume summary or a resume objective , make it count. The former is great for showcasing career highlights, while the latter balances your achievements with your future aspirations.

Both should be tailored to the role, as there's no universal approach to crafting the perfect customer support specialist summary or objective. Use the examples below as a starting point.

Resume summary and objective examples for a customer support specialist resume

• Seasoned professional with 5 years of experience specializing in customer service and technical support. Renowned for improving customer satisfaction rates at XYZ Corp by 30%. Proficient in CRM tools like Salesforce and adept at conflict resolution, eager to leverage these skills at ABC Enterprise.
• Patient-centered Registered Nurse transitioning into Customer Support, offering a strong background in patient education and health literacy. Familiar with JIRA and Zendesk platforms. Highly praised for effective communication and problem-solving abilities throughout a 7-year nursing career, ready to apply my acquired skills in the tech sector.
• Outstanding communicator with a 6-year marketing background, making a shift into customer support. Lauded for exceptional client retention rates in previous roles due to strong grasp of client needs. Extensive experience with Microsoft Dynamics 365, seeking to utilize my interpersonal skills to improve customer experiences.
• Customer support expert boasting 8 years in the telecommunications industry. Recognized for reducing customer churn by 25% at DEF Telecom. Skilled in utilizing customer feedback to identify areas of improvement, proficient in using tools such as Zendesk and JIRA, aiming to contribute to the customer success team at GHI Limited.
• Recent business graduate with proven leadership skills and thorough understanding of CRM software. Eager to apply academic knowledge and develop a career in customer support. Determined to enhance user experience and satisfaction levels with excellent problem-solving abilities and organizational skills.
• Keen learner with a diploma in Computer Science, looking to start a customer support career. Known for excellent problem-solving abilities and strong communication skills. Excited to use my technical knowledge to assist customers and bolster satisfaction.

To further personalize your resume and showcase a broader spectrum of your professional journey, consider adding:

• Projects that highlight your hands-on experience.
• Awards that recognize your industry contributions.
• Volunteer work that underscores your community involvement and soft skills.
• Hobbies that offer a glimpse into your personality and passions.
• Keep your customer support specialist resume clear and organized with key sections.
• Only include relevant details. Space is limited.
• Support your achievements with both hard and soft skills.
• Detail your experience, focusing on your industry expertise.
• Highlight the most relevant certifications to show your dedication to the field.

Looking to build your own Customer Support Specialist resume?

• Resume Examples

15+ Words to Describe Yourself on Resume: Examples & Tips

Overqualified for a job tips to overcome this hurdle, should you add unrelated work experience on your resume, how to accept a job offer, 8 example situational interview questions and their answers, how to answer the “why were you fired from your previous job” interview question.

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28 Customer Service Resume Examples for 2024

Customer Service Resume

• Customer Service Resumes by Experience
• Customer Service Resumes by Role
• Writing Your Customer Service Resume

As the face of the organization, the customer service team is instrumental in building and maintaining a business’s reputation.

To be a successful customer service professional, you must have a wide-ranging skillset—patience, empathy, critical thinking, and detailed knowledge of your company’s products or services.

With such a tall order, you shouldn’t also have to be an expert at  building a resume . Our easy  resume tips  are available at your fingertips!

We’ve analyzed countless resumes and  chosen the 28 best customer service resume samples to help you land your next job in 2024 .

Furthermore, we’ll share our recommendations and advice so you can put your best foot forward on your resume; before you know it, you’ll also be ready to tackle your  customer service cover letter !

or download as PDF

Why this resume works

• The best way to do this is by making your points concise and highly relevant to the job to which you’re applying. If you include a  resume summary , tailor it to the business to which you apply. As a rule of thumb, the more you customize and  fine-tune your resume  for each job application, the more likely you are to get an interview. 

Entry-Level Customer Service Resume

• Choose two tastefully contrasting fonts: one for your section headers, and one for your body text. 
• Leverage white space throughout your resume to give it a clean, easy-on-the-eye, professional feel.
• We suggest bold (but not garish) colors in the header and titles to draw attention.
• Say goodbye to excess white space by adding some relevant projects you’ve worked on.
• Just make sure they relate to the  customer service job description  and emphasize your most relevant skills.

Customer Service Associate Resume

• Something very impressive on a  customer service associate resume  is when you’ve gone the extra mile to be certified. Definitely include any licenses or certifications you have in a dedicated “Certifications” section.
• Our  user-friendly resume templates  and  Google Docs resume templates  allow you to quickly add a section just for certificates and licenses.
• For example, “Handled an average of 40+ customer complaints per day with a 93% customer satisfaction rate.”

Customer Service Manager Resume

• Don’t worry though! You can easily tailor it by mentioning the specific job title you’re seeking, the company’s name, and any position-specific skills you’ve learned. If these kinds of details paralyze you, take a breath; now, make a resume with one of our  free resume templates  or  Google Docs interactive resumes  that already have sections laid out for your objective.
• Though including a  resume objective  is optional, we recommend one if you’ve had a career change, are entry-level, or simply need to effectively fill a little space on your resume.
• If you choose to add it, make sure it’s unique and personalized for every application you submit. That’s right. Every single one.

Customer Service Lead Resume

• Also, a technical support specialist position might have refined your problem-solving skills and technical knowledge, essential for resolving issues beyond the first line of support. A moment or two when your leadership stance shone brightly is a welcome addition to your customer service lead resume.

Senior Customer Success Manager Resume

• Here’s the inside scoop: dig into the job ad to get a grasp of what hiring managers are after, whether killer communications skills , a track record of success in customer handling, or knowing your way around the latest industry software (think Salesforce, Slack, and Zendesk). Then, spotlight these proficiencies in your showpiece. See? A piece of cake!

Customer Care Resume

• Think along the lines of “Spearheaded the integration of Freshdesk to streamline client communications, reducing response time by 37%” and “Negotiated service agreements with high-value clients, bringing in $576,987 in new business”. These should be your highlights—front and center of your resume’s work experience section. After all, wouldn’t you notice a candidate with figures to prove they’re a mover and shaker?

Airline Customer Service Resume

• In the same line, use larger fonts to draw the hiring manager’s attention to different essential parts of your resume. For example, role titles should be in a larger font and title case format, while terms accentuating your skills, hobbies, contact information, and education should be in uppercase.

Customer Service Call Center Resume

• It’s fine even if you mention them in other unrelated job roles. Just ensure that you clearly state how your assistance helped customers in a particular scenario.
• If you run out of room in your resume, remember that a cover letter generator can help you expound quickly on the details you care about sharing.

Customer Service Bank Resume

• Even if it’s only a short stint, mention how you went beyond resolving technical issues at a desk by adding your ability to make personalized follow-ups, maintain high-data accuracy rates, and implement any customer feedback provided.

Insurance Customer Service Resume

• Remember that expertise in communication efficiency, accurate responses align well with the requirements of the role since you will be handling customers.

Client Service Manager Resume

• And if you may, add your metrics on improving customer satisfaction to further prove your potential.

Customer Service Specialist Resume

• Luckily, customer service is typically a metric-heavy role. From sales to customer reviews to retention, there’s a lot of numbers you can draw upon, such as customer satisfaction scores, how many customers you helped, and sales targets you exceeded.
• Metrics draw the eye of the resume reader and increase the length of time they’ll review your  customer service specialist resume , which increases your likelihood of getting an interview. Since a hiring manager will, on average, spend six seconds reviewing your resume, hooking their attention quickly is key.

Retail Customer Service Clerk Resume

• The structure of your  retail customer service resume  can either help or hurt the flow of the employer’s reading experience and affect whether or not you get that interview.
• We suggest you experiment with an array of  resume templates  and go for the one that zooms in on your greatest selling points.
• Sprinkle in impressive numerical metrics such as team headcounts, sales targets met, and payment processing accuracy percentages whenever possible.

Customer Success Manager Resume

• Challenge yourself to prove your impact with metrics.
• For example, how much time did you save in labor hours? How much did you increase profits for the company? Provide any details that show how quickly you could boost numbers at the next business that’s smart enough to hire you. 
• Striking a good balance between hard and soft skills is tricky, but doable—the  skills section on your resume  can emphasize the soft skills that made those impressive numbers happen in the first place.

Bilingual Customer Support Resume

• For example, you can mention the number of reward program members you signed on, the number of customers you helped per shift, the number of performance-based awards you earned, and the percentage of bilingual clients who specifically returned to you for assistance.
• Pass the automated tracking system filter by peppering your skills section with relevant keywords you’ve taken the time to mine from the  job description .
• Just be sure the keywords you glean from the job description truly match the skills you possess! Better to be a master of a few talents than have a surface knowledge of many.

Customer Service Consultant Resume

• Having trouble breaking up with the roles you had in high school? You can save old positions in a separate document, just in case. Just reassure yourself that you can discuss this expertise during an interview.
• Rather than cramming your work experience down to microscopic font size, try honing in on your most relevant work history. 
• Since you probably have plenty of experience, you may want to consider including a  resume summary , which can give a valuable overview of your skills and how they’ve driven results over the course of your lengthy (10+ years for a summary) career. 

Customer Service Agent Resume

• As long as you’re not distracting from the content of your resume, go ahead and get a little creative. 
• Do this by  organizing your resume  into distinct sections (subheadings are your friend), and use an unexpected pop of color to draw on your personality. Who said your resume has to be boring? 
• Focus on adding hard skills, like Zendesk, Salesforce, and Microsoft Word.

Customer Service Success Specialist Resume

• Hiring managers in the customer service field often have less than a minute to review your resume, so it’s important that you place the most relevant information where they’ll see it! 
• Emphasize growth in your career by ordering your work experience in a  reverse-chronological resume format , meaning that your most recent experience will be listed at the top of the page. 
• Including numbers in your work experience bullet points shows the employer that you’re great at your job! Ultimately, they’re looking for specialists who can perform the job well, and numbers prove that you can. 

Customer Service Coordinator Resume

• That’s right. Your resume doesn’t need to look computer-generated to command respect. In fact, using a sprinkle of color can demonstrate your confidence and individuality, making you an even more appealing candidate. 
• A word of caution: While more companies are valuing the individuality and flair of applicants, there are times when toned-down colors (like deep navy, slate gray, or hunter green) may be more appropriate. This can be especially true if you’re applying to a larger corporate business. Determine what’s best by investigating the  customer service job description’s  work culture.

Customer Service Advisor Resume

• Now, that doesn’t mean you need to bring the entire color wheel to your resume. Instead, focus on grabbing recruiters’ attention by using one or two colors for your section titles. You can start from scratch to find a visually-appealing color, or use a  resume template  if you’re not artistically inclined. 
• Take your resume personalization to the next step by adding a  career summary  section if you’re a total pro in the field with more than a decade of experience. Use this section for some humble bragging and tell hiring managers about your biggest accomplishments over the course of your career. Because if there’s any good time to brag, it’s on your resume, right?

Customer Service Technician Resume

• It’s surprisingly easy! Using hard numbers throughout your resume makes hiring managers slow down and read more carefully, plus using metrics supercharges your resume clout and indicates that you know your value (literally). 
• Don’t be afraid to highlight your  hobbies and interests on your resume .
• But, please, please ensure you can relate them to the job. If you’re including a super interesting hobby, a hiring manager is almost certainly going to ask you all about it. You better 1.) actually do that hobby, and 2.) be able to relate that hobby to relevant customer service tech job skills. 

Customer Service Representative Resume

• So, instead of simply adding ‘Sales’ as a skill in your customer service representative resume , use an example of where and how you used said skillset. Try, “Boosted high-end electronic sales by 34% through deep product knowledge and personalized demonstrations.”

Call Center Customer Service Resume

• Format your resume so that your most recent experience and achievements are at the top of your call center customer service resume . By doing this, you’re presenting those highlights in a way that they’re the very first thing a recruiter will probably look at.

Professional Customer Service Resume

• Let’s say you have a Certified Customer Service Professional (CCSP) certification on your professional customer service resume—it immediately lets a potential employer know you’re well-equipped and ready to provide exceptional customer service.

Customer Service Supervisor Resume

• If you know your way around a specific CRM or management software, don’t miss the opportunity to add it to your customer service supervisor resume and show an employer you’re a well-rounded candidate.

Remote Customer Service Resume

• By using a remote customer service resume template that’s clutter-free and spotlights what’s really important, you can show a recruiter what they need to see to form a positive opinion of you.

Customer Service Sales Resume

• Let’s take the poetry writing, portrait sketching, and vector illustration mentioned in this customer service sales resume . They convey that you have a knack for being creative, understanding design, and paying attention to detail—all of which will come in handy in your professional role.

Related resume guides

• Receptionist
• Sales Associate
• Front Desk Receptionist

4 Tips to Improve Your Customer Service Resume Today

Customer service resumes have gone beyond a simple list of experiences and education that prove your worth. Now, they’re as varied as the candidates themselves. Before writing a resignation letter and applying for your next job, check out BeamJobs’ list of recommendations to make your resume sound professional, look neat, and prove without a doubt that you’re the best candidate. We’ll cover:

• Customer service skills
• Formatting your customer service resume
• Quantifying your previous impact
• Customizing your resume for each job

Tip 1: Confidently choose your customer service skills

The  skills section of a resume  might be short, but it packs a punch. This is where you sell what you’re capable of and what you can do. This section is especially important for ATS to keep you in the running, so it’s crucial to pay attention to what skills you possess.

You should list both hard skills (like Microsoft Office Suite, HubSpot, or HelpDesk) and soft skills (like organization, problem-solving, and interpersonal communication). The best place to find applicable skills would be the job description itself—see what’s required for the tasks listed, and then use those tasks to steer you in the right direction.

Let’s say you run across a  customer service job description  requesting bilingual support like this:

• Answer telephone calls and emails promptly in Spanish and English
• Maintain and extend client base through positive customer interaction
• Excellent verbal and written skills in both Spanish and English
• Strong organizational and analytical skills 
• Flexible—must be able to work independently AND with a team daily

Based on the job description, it’s clear this company values a bilingual, organized individual who is an effective communicator. These skills (as long as they accurately define you) should serve as the foundation of your skills section. And a word to the wise—don’t apply for a job if you can’t honestly say you own the skill set required. 

Now, it’s time to tailor your skills section to the job description, which could look like this:

• Bilingual (Spanish and English)
• Organized 
• Strong verbal and written communication 
• Proven customer success 
• Empathetic 
• Methodical and thorough documentation 
• CRM (HubSpot)

Not every customer service job description will look like the one above, so your skills section should reflect the role for which you’re applying.

The following skills would be great additions to other customer service positions:

• Data analysis
• Metrics-driven
• Customer service reporting
• Self-motivated
• Social media
• Creative problem-solver
• Inquisitive

Tip 2: Format your resume for the ATS and recruiters 

When you open the pages of a book, what’s more inviting: dense blocks of text with little color or short paragraphs with headings, indents, and plenty of white space? The latter is easier to read and, thus, more inviting. Your customer service resume needs to follow the same principle since it’s your first impression. Make the recruiter’s job as easy as possible by being neat, easy to read, and understandable. 

There are multiple ways to achieve this, but one of the easiest is to put things in  reverse-chronological format . This helps recruiters know immediately where you’re coming from. (For example, if you recently worked as a customer service representative, you’ll have a shorter adjustment period. And even if you were a customer service rep a few years ago, the reverse-chronological order will help recruiters quickly assess your qualifications.)

Further suggestions for keeping your resume easy to read: 

• Bullet points rely on keywords, essential for making your resume ATS-friendly. The condensed structure and repetitive points also relieve eye strain when reading.
• Place the customer service title beneath your name to make it easier for the recruiter to keep that specific job in mind as they scan your resume. This is especially crucial when a company is hiring for multiple positions.
• The average time a recruiter spends looking at a resume is six to seven seconds, which means you should only include necessities. Anything else that’s relevant can be brought up in the job interview.
• Some companies see them as antiquated, but others like knowing exactly what you’re aiming for. Scan resumes in the job field to see if others include them, and consider reaching out to current employees on LinkedIn for advice.
• Primarily, fancy icons or images may confuse the ATS. Beyond that, leaving them off your resume looks more professional; plus, it leaves room for more important things, like skills or awards.

Objective or summary for your customer service resume?

Objectives and summaries  are a hot topic for resumes. It’s up to you to decide if an objective or summary is needed for your customer service resume. Typically, objectives/summaries are a good idea if you’re changing careers, you’re an entry-level applicant, or if you want to customize them for each application. Otherwise, it would be best to leave space for other things.

The difference between objectives and summaries rests in their purpose and your level of experience. Both are roughly two to three sentences, but  an objective describes your interest and qualifications for the job while a summary highlights your past work . If you have limited experience, you should choose an objective to sell why you’re the best candidate, but if you’re years into customer service, you could include a summary to describe your unique background.

No matter if it’s a summary or an objective, it should always be concise, informative, and personal ; this is your chance to show your personality and skills before the interview, so make it count.

When you write your objective, communicate your reason for applying and why you’d make a great candidate. Avoid making it generic, flat, or too casual: 

• College graduate looking for work in the customer service industry to start a life-long career. I’m hardworking, great with people, and skilled with computers.

Instead, your objective should be specific, detailed, and unique to both you and the job description. Try something that highlights your skills regardless of your experience level:

For those who have 10+ years of experience, a summary is the best way to go. Poor summaries have limited and vague information:

• I’m a manager who is seeking further professional growth. I’m good at resolving conflicts, handling money, and writing reports; looking for a job that will give me experience and career options.

Rather, a summary should be a highlight reel of your accomplishments and expertise. To further showcase your talent, add metrics here, too:

This summary is tailored to the position and outlines the candidate’s experience and skills while being personable and not too formal. By carefully crafting your objective or summary, you can rise above the competition in just two to three sentences.

Tip 3: Leverage metrics on your customer service resume 

Leveraging metrics is all about avoiding generality and demonstrating success. Most job description bullets don’t describe how successful, friendly, or efficient you were. However, saying, “Assisted 200+ customers weekly with technical questions with a 98% customer satisfaction rate,” tells the recruiter the specifics of your talents and abilities. 

Writing metrics for every single bullet point isn’t necessary, but including an estimate when you can is better than staying vague.

Some customer service metrics to add to your resume include:

• Customer satisfaction (CSAT) score: The core aspect of customer service is keeping customers happy, so providing high CSAT scores based on your interaction with customers is bound to get recruiters noticing.
• Net promoter score: Just like the CSAT, this gives an insight into how happy customers are with the company. 
• Employee retention rate: This statistic works well if you’re in a management position with a tight-knit group. That means your leadership has a direct effect on how many customer service reps leave or stay.
• Resolution rate: By showing a percentage of solved cases, you demonstrate your effective problem-solving skills and care for the customer.
• Customer effort score: This shows how much effort it took to get an issue resolved. Less effort means you’re easier to work with and more effective, which is why a low CES score is useful to add to your resume.
• Customer/employee numbers: Providing the number of teammates, employees, or customers you’ve helped or served is a great way to show your capability in helping large volumes of people.

Now that you know what kind of metrics to include, below are some examples of how you can use them in practice. If you have trouble calculating some of the aforementioned metrics,  HelpCrunch  or  Kustomer  have some helpful formulas. 

• Assisted over 250 patrons with technological questions monthly with a consistent 86 CSAT score based on interactions
• Extended the client base through positive, empathetic communication, resulting in a net promoter score of over 50
• Led a group of 20 employees through conflict resolution training, and updated onboarding processes that improved employee retention by 23%

Tip 4: Customize your customer service resume for the job 

Just as every company is different, no customer service position is identical. So, why would you submit the same resume for multiple customer service job applications? Tailoring your resume shows you have researched the job and helps corroborate your candidacy.

Check the following list for advice on how to customize sections of your resume:

• Mention the company by name and what you hope to accomplish. Check the “job details” section of the job description to see what the company hopes to achieve, whether it’s boosting customer loyalty or increasing customer satisfaction.
• Many customer service jobs require similar skills, but that doesn’t mean your skills should stay stale. Check the job description’s qualifications to scan for skill keywords to use. Keep it under 10 to avoid being excessive.
• Include the job description requirements in your resume as much as you can. If the job description says they’re looking for someone who will “standardize quality customer service through positive customer interactions,” mimic that wording on your resume to describe your past achievements. This helps make your resume ATS-friendly while highlighting your skills.
• No matter the customer service role you’re seeking, there are many ways to  write your resume  so that it’s relevant and unique to every application:

Customer service resume

• All of these are good ways to customize your job description points.
• Include a concise objective that mentions the company by name, and highlight why you’re qualified for the job.
• Have you assisted large volumes of customers or boosted overall customer numbers? Have you increased efficiency or used specific software discussed in the job description? 

Customer service rep resume

• Outcomes like increased sales or error reductions are great metrics to include.
• Highlight skills like empathy, friendliness, and negotiation in your skills section and job description bullets.
• Include your goals for your interactions with customers, like “established lasting relationships” to draw attention to your interpersonal skills.

Customer service manager resume 

• Use verbs like “directed,” “led,” or “modeled” to demonstrate productive leadership.
• Include a summary to showcase the success of your career so far and what you can bring to your new job.

Entry-level customer service resume

• For example, if you were a lab assistant, you had to be highly organized and a great problem-solver, which would work well in a customer service resume.
• Stress your ability to work well with people—include any courses,  extracurricular projects , or volunteer efforts where you interacted with people consistently. 

Retail customer service resume

• Include past experience where you solved problems, troubleshot issues, or resolved disagreements.
• Anything relating to product management would be an excellent addition—think of past jobs that dealt with marketing or sales, especially if you can provide metrics like increased revenue or reaching sales targets.

Customer success manager resume

• CSMs must be able to see trouble coming and steer clear, so include responsibilities where you proactively and positively improved the customer’s experience.
• Resilience and tenacity are two core elements of the customer success journey, so long-term projects and goals are solid additions to prove you’re willing to spend the time to get something done right. 

Bilingual customer support resume

• Include all languages in which you’re fluent in the skills section. Also, make sure to highlight your bilingual (or multilingual) abilities in your objective or summary.
• Mention how you improved your customer service strategies or practices as this will show you actively make customer experiences better for everyone.

Customer service consultant resume

• CSCs are also great advocates for both the customer and the company. They see things from both the customer’s perspective and the company’s, so keep your resume balanced between your advancements for the company and your success with customers.

The keys to your customer service resume

Resumes are your first impression, so it’s important you make a good one. By taking the extra time to customize and adjust your customer service resume, you’ll catch the eye of hiring managers. With your list of relevant skills, professional formatting, specific job metrics, and customized additions, your resume is sure to stand out from the competition.

Upload your resume to our  resume checker  to see if your resume meets our AI-powered recommendations. If you’re starting from scratch, use the  best free resume builder , which allows you to create resumes from the ground up with helpful hints and tools from BeamJobs. If you’ve made it this far, it’s safe to say you’re well on your way to crushing your customer service resume!