sample resume for 6 months experience in bpo

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The way you coin your BPO resume format can influence the perception of your potential recruiter so it is a break or makes the moment. Here are a few things that should not miss in such a sample BPO Resume Examples if you aspire to land a favorable rating. The structure is just as good as organizational skills without mentioning them. Whether you are applying as an executive team leader, technical support, non voice process, or an entry level telecaller, we’ve got various  resume templates that can help you with showing that you are a certified candidate for the company. You can also easily add details of the experience you have whether you are a beginner or someone with 1 year or 6 months of experience .

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How to Write a Resume Sample BPO That Will Land you a Job

Working in business process outsourcing, or BPO for short is all about handling a fast-paced environment and maintaining excellent customer service throughout the workday. Working as a call center representative can be quite challenging for some. This line of work requires resiliency and people skills from call center representatives. However, we know that you've got what it takes to be a successful call center agent.

All resume examples in this guide

A BPO resume example

Mark T. Rogers ‍ Call Center Agent Jackson, MS [email protected] 662-638-7885

Professional Summary

Dedicated Call Center manager with 5 years of experience working in high-pressure sales and account management environments. Accomplished presenter, communicator and problem-solver who is used to working with a variety of audiences to achieve the best results.

Work Experience

Call Center Agent Gordon’s Financial Co. 03/2016 - Present

• Provided customers with effective ways to resolve complaints and service issues by effectively communicating their concerns.
• Provided detailed information of more than 15 products and service options so customers could make informed purchase decisions.
• Handled more than 15% of quota daily which resulted in exceeding company's standards of productivity by 25%.
• Assessed problems and developed possible solutions after collecting customer information.

Bachelor of Science in Business Administration Dickinson University / England / 2009

• Customer retention
• Call center experience
• Analytical abilities
• Providing customer support
• English Native
• Hindi Native

If you have some experience working in call centers or want to become a call center agent, you might be wondering how to properly show your expertise and skills to a hiring manager?

The answer is quite simple; a successful resume sample bpo application is going to ensure that you get a call center job in no time!

Read through our article to learn how to write up an effective call center representative resume.

There are a lot of people trying to work as a call center representative. Indeed, call center agents are in high demand, especially for tech and software companies.

The role of the call center rep is going to be needed in most companies. Call center agents are the company representatives that customers can contact for questions about the company's products and services.

For now, the median hourly wage for customer service representatives is more than $17 which equates to around $35,830 per year ( U.S. Bureau of Labor Statistics ).

There is going to be a lot of competition during your job search. A lot of other call center agents will apply to the same call center jobs that you've sent your resume to.

If you want to get called back for a call center job, you'll need a great call center resume!

How to make a Call Center Agent Resume

Whether you're an experienced call center manager or a temp call center agent, your resume needs to be strong enough to impress the hiring managers.

To be considered for a career in an outbound call center, there are a few things we'll need to consider before starting writing about your professional experiences and skills.

Any successful, professional resume will have a great-looking application layout and structure. These two factors are the building blocks for any strong application.

The resume structure and layout determine how the content and text appear on the sample resume. Making sure that you get these two aspects written properly is essential for your center resume sample.

The layout of the BPO Resume

An effective call center agent's resume needs to look pleasing to the eye.

It is true that hiring managers pay close attention to how professional the application looks, so making sure that the content is placed, organized, and designed correctly is crucial to ensuring your job search.

To make your resume look good and impress the hiring manager, you have to implement a proper resume template into your application. This means that all of the information and text on the application page will be separated into sections.

Here are all the sections we recommend including in your customer service resume for maximum results:

• The Contact Information
• The Professional Summary or Resume Objective
• The Job Description (Work Experience Section)
• The Education Section
• The Skills Section
• Awards, Honors, and Certificates information is available in additional sections

The structure of the BPO Resume

We've discussed the importance of designing your call center resume sample effectively to attract hiring managers with the visuals of the application, but what do you do when it comes to the text and content of the application?

In order to have a truly successful call center agent resume, you're going to need to give the text some proper structure. Several methods are available for accomplishing this.

Here's how to properly structure resume text:

Check out our resume builder here for a more detailed center resume template and resume format, as well as more center resume examples.

Start with the Contact Information section of the BPO Resume

Before you start writing the center agent job description or your skills as a center worker, it is crucial to properly introduce yourself to the reader. The hiring manager has to know who the resume is written about.

The best way to ensure that the reader knows that the application is about you and how to get in touch with you is by putting the contact information section at the very top of the resume.

The contact information section is vital to the success of your application. The main reason why you're writing the resume in the first place is to get noticed, so how can you do that if the reader doesn't know who the applications are about?

Include your job title, address, email address, and related professional website on the resume after writing your name as the title.

Example of a header / Example of a bad header for BPO

Call Center Agent

Jackson, MS

662-638-7885

It is essential to have your name appear as clearly and directly as possible. Your name cannot get lost in the text.

Mark T. Rogers

2126 Rivendell Drive

https://carlaschoise.com/

Is a photo required in the BPO Resume?

Frequently, job seekers wonder if they should include a professional photo on their resume.

We recommend that you do not include pictures in your application. Even though a few companies and positions are more lenient with resumes with professional photos, most do not accept resumes with photos for fear of being accused of discriminating against applicants based on looks rather than skills and abilities.

In the United States, most employers and companies don't have a specific requirement for professional photos.

Professional summary for BPO

Due to the nature of the position of the call center agent, companies that are looking for new hires tend to get a high number of resumes every day. Readers tend to skim through most of the applications.

In order for the recruiters to be successful in picking the right candidate, they tend to pick out resumes with the most relevant information.

A great way to grab the reader's attention is by writing in a brief introductory section of your application right after the contact information. There are two ways you can go about writing this section:

• The resume summary is better suited to a more experienced customer service representative resume. You should briefly describe your top achievements, work experiences, and skills if you have several years of customer service experience. To convince the reader of your value, you must show how you can help the company.
• The call center resume objective is going to be the better option for entry level call center reps. Just like a professional summary but with emphasis on your ambition and goals as opposed to your experience. When you don't have a lot of professional experience, it's always best to discuss your best skills, abilities, education, and career goals instead of your experience. The reader needs to know why you're applying for this position.

Dedicated Call Center manager with 5 years of experience working in high-pressure sales and account management environments. Confident and experienced speaker, communicator, and problem solver who is used to dealing with diverse audiences and producing the best results.

Objective Examples

Call Center agent with proven track record to drive customer satisfaction through positive attitude. Thoughtful and clear communicator with demonstrated organizational and communication skills. Seeking to fill challenging customer service positions in the tech industry.

Work Experience in the BPO Resume

Now that you've successfully introduced yourself as a professional customer service representative with the summary / objective section, it's time to shift our focus to a bigger part of the application.

The experience section will be the largest part of your BPO application. This is the part of the page where you'll be writing the job description for each relevant employment you've had in the past.

It is essential to get the work experience right because this section will contain the most information about your skills in providing excellent customer service.

For more examples of a perfect cover letter template and center resumes with a great experience section, follow this link !

Describe your professional experiences on your BPO Resume

Because there are a lot of moving parts and details containing vital information about your professional career, it is vital that you write the experience section appropriately.

There are some important points to keep in mind when you are writing a good-looking experience section that delivers information about your professional work history successfully.

Here are a couple of key points to keep in mind when writing this section:

• The Job Description : You should start with the position you held most recently; place it in the first section. The title should always come first in a job description. Also, remember to describe the employer's name and how long you worked for them.
• Bullet Points : Using bullet points when discussing your work history is highly recommended. In this way, you'll be able to focus on the accomplishments and responsibilities you've held clearly and concisely.
• Wording : A word of advice; make sure to create a balance between regular and industry-specific words. Your responsibilities will become clear to the reader this way.
• Metrics : Adding metrics to your accomplishments in the job description is another way to enhance it.

BPO Job Description Example

Gordon’s Financial Co.

03/2016 - Present

• Resolved customer complaints effectively by suggesting the best ways to resolve service and billing issues.
• Provided detailed information of more than 5 products and service options so customers could make informed purchase decisions.
• Handled more than 15% of quota daily which resulted in exceeding the company's standards of productivity by 25%.
• Assisted in gathering customer information, assessing issues, and determining potential solutions.

Education in the BPO Resume

Nearly all industries employ customer service representatives today. The majority of them are full-time employees. What's interesting is that most hiring companies don't require a higher education from their call center resume samples.

While it isn't required for candidates to have a higher education, we still recommend including an education section into your application to show the reader that you possess a solid background for handling customer interactions.

Even if you have a high school diploma or equivalent, this will show the reader that you have gotten the basic academic schooling for handling the outbound call center script.

Should you start with education or work experience for a BPO Resume?

It is often debated by resume writers and experts alike whether it's better to start with the education or experience section when it comes to the call center resume template.

We recommend starting with the section that has more vital information inside of it.

If your experience section has a call center job description that's going to impress the hiring staff, then you should include your work experience section first.

On the other hand, if you possess vital academic schooling that's going to propel you into a call center manager role (i.e., a College degree in a related field, school yearbook team, etc.), then you should include your education first.

How to properly list your education in a BPO Resume?

When it comes to the education section, it's essential not to overcomplicate things. This section of the application needs to be simple and to the point.

This is a list of information to include in the education section:

• School Name and Location
• Year of graduation
• Degree (If applicable)
• Relevant Coursework (Optional)
• Relevant ExtraCurricular Clubs and Activities (Optional)

Example of the education section of a BPO Resume

Bachelor of Science in Business Administration

Dickinson University / England / 2009

Skills to put in the BPO Resume

Being a call center sales representative can be tough sometimes, especially if you're dealing with a lot of customers every day. As a successful candidate for this role, you'll need a couple of relevant skills to help with the job.

But how can you show your skills to the reader?

A great way to showcase your communication skills, soft skills, and technical abilities to a potential employer is by including a call center resume skills section in your application.

This way, you'll be able to show the reader your abilities and highlight the ones you feel are the most relevant to the job description.

What are the main skills sought for in a BPO Resume?

Here's a list of all the top skills to include in a BPO resume:

• Positive attitude
• Friendly telephone manner
• Minute taking
• Customer communications
• Calendaring
• Technical troubleshooting
• Phonetic alphabet knowledge
• Inbound phone call management
• Creative Problem Solving
• Report preparation
• Account Management
• Data collection
• Reading comprehension
• Account updating
• Quality Control
• Microsoft Office

Additional Headings for your BPO Resume

In order to increase the potency and effectiveness of your application, we recommend adding additional sections that can offer more information about your skills and abilities.

These sections can be about anything (I.e., language knowledge, interests, etc.) as long as they stay relevant to the job posting.

Interests in a BPO Resume

The interest section is an excellent way to humanize the application and add more personal information to your call center agent resume.

As a call center agent, it's essential for you to have good interpersonal skills and communicate effectively with customers. Therefore, having an interest section can show the reader that you're able to establish rapport successfully with people on the other end of the line.

Languages in a BPO Resume

Another great ability to have in the call center agent industry is to be multilingual. Sometimes, there will be people of different nationalities calling the call center.

Knowing several different languages will set you apart from the other candidates and will help your application get noticed.

Summary: Key Points for Writing a Perfect BPO Resume

An effective BPO resume should include the following points:

• If you’re applying for a specific job, you should tailor your resume accordingly.
• It's important to showcase your qualifications, job-relevant skills, and career goals in an efficient and succinct way in your professional summary or resume objective.
• By highlighting your previous work achievements and accomplishments, you can show your value. It is highly recommended to include metrics as well.
• Your work experiences should be written in reverse chronological order, with your most recent first.
• Employ a job-appropriate approach to presenting your skills and experiences.

Write a Cover Letter That Goes With Your BPO Resume

Having a call center cover letter on top of your BPO resume is going to increase the effectiveness of your application by a considerable margin.

Cover letter create your own resume and CV by checking out our resume builder by clicking here !

Frequently Asked Questions for a BPO Resume

How do you write a bpo resume.

You should fill the resume template and sections we've discussed with relevant text and information.

The information you'll be writing about has to be related to the call center jobs you'll be applying for.

How can I add BPO experience to my resume?

You can discuss your work experiences in the work experience section through job descriptions for each relevant work experience during previous employment.

Check out our resume builder for further assistance.

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• Call Center BPO Resume Sample

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Call center bpo resume samples and templates for 2024.

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Ultimate Guide to Call Center BPO Resume Examples and Templates for 2024

Crafting the perfect resume for a Call Center BPO job can be tough. A great resume makes you stand out in a crowded job market . This guide will show you how to build an impressive Call Center BPO resume for 2024 , with examples and templates .

Let's make your resume shine!

Key Takeaways

• Make your Call Center BPO resume stand out by including a well - crafted Summary/Objective, relevant Experience, Skills, Education, and Certifications. Use action verbs and quantify achievements to show your impact.
• Tailor your resume for each job application by matching the skills and experiences with the job description's requirements. Include keywords from the job listing to pass through HR software screenings effectively.
• Add additional sections like languages spoken or volunteer work to showcase a wide range of abilities. This can make you more appealing to employers in the competitive BPO industry.
• Design your resume with an attractive layout using clear headings and bullet points for easy reading. Choose a professional font and possibly small visuals that highlight key information without being distracting.
• Look at examples of strong resumes for positions like Bilingual Call Center Agent or Ecommerce Customer Service Representative to get ideas on how to structure yours. These examples can guide you in highlighting specific skills and experiences valuable in 2024.

The Importance of Having an Impressive Call Center BPO Resume

Moving from understanding the basics, an impressive Call Center BPO resume stands as your personal ambassador in the job market. It's more than just a document; it showcases your skills, experience, and achievements to potential employers.

In a competitive field like customer service, where communication abilities and professionalism are key, having a standout resume can make all the difference. It is your first step towards grabbing attention in a sea of applicants aiming for similar roles in contact center employment.

Your Call Center BPO resume speaks volumes before you even get the chance to meet with hiring managers. It highlights not only your professional experience but also how well you fit into what they're looking for in potential candidates.

Tailoring your resume according to job description templates or specific role requirements demonstrates effort and insight into what companies need, making you stand out as a serious applicant ready to contribute effectively to their team.

Moreover, including keywords related to customer service representative resumes can significantly increase chances that HR software will pick up on your application during initial screenings.

https://www.youtube.com/watch?v=-1oA-z1XtTU

Key Sections to Include in a Call Center BPO Resume

Include a well-crafted Summary/Objective to grab attention. Present relevant Experience, Skills, and Education clearly.

Summary/Objective

Crafting an impressive call center BPO resume is vital for standing out in the competitive job market. It should highlight your relevant experience , skills, and achievements to grab the attention of potential employers.

Using action verbs and a visually appealing layout can make your resume more engaging. Tailoring it to match the job description and incorporating keywords are essential for making it through applicant tracking systems .

When writing your call center BPO resume, prioritize showcasing your customer service skills and qualifications to demonstrate your suitability for the role. Additionally, emphasizing measurable results and achievements in previous roles can further strengthen your resume.

Highlight your relevant work experience , emphasizing your accomplishments and responsibilities in previous call center or customer service roles . Use specific examples to demonstrate your expertise in handling customer inquiries , resolving issues, and meeting performance targets .

Tailor the details of each role to showcase how your experience aligns with the requirements of the job you're applying for. Utilize action verbs to convey the impact of your contributions and use quantifiable results whenever possible.

Now let's delve into the next section about "- Skills".

Include relevant customer service skills such as communication , problem-solving , and empathy . Showcase technical abilities like proficiency in using call center software, multitasking, and typing speed.

Incorporate language proficiency if bilingual or multilingual to cater to a diverse customer base. Highlight teamwork and collaboration skills essential for working effectively with colleagues and supervisors.

Emphasize adaptability and flexibility in handling different customer needs and situations.

Tailor your resume for the specific job description by including skills that match the requirements outlined by the employer. Use strong action verbs to describe your skills, such as "resolved," "managed," or "implemented." Quantify your achievements when showcasing your skills to provide tangible evidence of your capabilities.

Academic qualifications are crucial in a call center BPO resume. Include your highest level of education, such as a bachelor's degree or diploma. Highlight any relevant coursework or academic projects related to customer service, communication skills, or language fluency.

Mention any specialized training or certifications you have obtained that are pertinent to the BPO industry.

When crafting your resume for the Indian job market , featuring your educational background prominently is essential. Ensure that potential employers can easily identify your educational achievements and their relevance to call center BPO roles by emphasizing this section.

Certifications

After completing your education, consider obtaining relevant certifications to boost your BPO resume. Certifications in customer service skills or call center operations can demonstrate your commitment and expertise to potential employers.

Look for reputable certification programs that align with the specific requirements of call center BPO roles. Adding these certifications to your resume can give you a competitive edge when applying for call center positions in India.

Incorporate industry-specific certifications such as Call Center Customer Service Certification , BPO Operations Certificate, or any relevant CRM software certifications in your resume under the "Certifications" section.

Additional sections

Include additional sections such as languages spoken , technical skills , volunteer work , or professional affiliations to showcase your diverse abilities. These sections can give a more comprehensive view of your qualifications and make your resume stand out to potential employers.

Remember to keep these sections concise and relevant to the job you are applying for.

Employers in the BPO industry value candidates who possess a range of skills and experiences beyond just their work history and education. By including additional sections that highlight your language proficiency or technical expertise, you can demonstrate your versatility as a candidate in the competitive job market.

Tips for Crafting an Attention-Grabbing Call Center BPO Resume

Craft a visually appealing layout and include keywords to tailor your resume for the job description effectively. Read more to enhance your call center BPO resume!

Use relevant action verbs

Employ strong action verbs to showcase your skills and accomplishments. Instead of using passive language , opt for words like "achieved," "improved," or "solved" to grab the recruiter's attention and convey your impact effectively.

Verbs such as "managed," "led," and "implemented" demonstrate your abilities clearly, enhancing the overall quality of your resume. These action-oriented terms help employers visualize your contributions and potential within their organization.

Tailor each verb to match the specific responsibilities and achievements in each role, ensuring that they align with the job description and highlight your suitability for the position.

Highlight achievements and results

Showcase your accomplishments by quantifying your achievements, such as exceeding sales targets or improving customer satisfaction ratings . Use metrics to demonstrate the impact of your work.

Display concrete results from your previous roles, such as reducing call waiting times or increasing first call resolution rates . Highlight any awards or recognition received for outstanding performance in customer service or sales.

Emphasize successful projects you've contributed to and how they positively impacted the company's objectives.

Tailor your resume to showcase how you have positively contributed to past employers' success through effective problem-solving and innovative solutions. Utilize specific examples that illustrate how you improved processes, resolved complex issues, or enhanced team productivity.

Showcase relevant experience and skills

Highlight your experience in customer service, including your ability to handle inquiries and resolve issues efficiently. Emphasize skills such as communication, problem-solving, and multi-tasking, which are crucial for call center roles.

Use specific examples of how you've delivered exceptional service and exceeded targets to demonstrate the value you can bring to a BPO role.

When tailoring your resume for a call center BPO position, focus on showcasing relevant experience and skills that align with the job description. Incorporate keywords related to customer service, call handling, and industry-specific software to make your resume stand out to potential employers.

Utilize a visually appealing layout

Design your resume with an attractive and professional layout. Use clear headings , bullet points, and a balanced amount of white space to make it easy for employers to read and navigate.

Incorporate a clean and modern font that is easy on the eyes, ensuring that your resume looks polished and well-organized.

Include relevant visuals such as icons or borders sparingly to draw attention to key sections without overwhelming the reader. Choose a color scheme that matches the industry's standard or company branding but avoid using too many bright or distracting colors.

Include keywords

Crafting a compelling call center BPO resume requires strategic use of keywords. When tailoring your resume, be sure to incorporate relevant keywords from the job description to demonstrate your fit for the role.

Highlighting these keywords can capture the attention of potential employers and enhance your chances of securing an interview. Incorporating industry-specific terms such as " call center agent ," "customer service skills for resume," and " BPO resume samples " can make your resume stand out in the competitive job market.

To optimize your call center BPO resume and increase its visibility to potential employers, ensure that it contains key industry-related words and phrases like “objective statement,” “contact center employment,” and “career objectives.” By strategically embedding these keywords throughout your resume, you can effectively showcase your qualifications and expertise, ultimately increasing your chances of being noticed by hiring managers in India's job market.

Tailor your resume for the job description

To maximize your chances of landing a call center BPO job, make sure to tailor your resume for the specific job description . Highlight skills and experiences that directly align with the requirements mentioned in the job posting.

Use keywords from the job description to customize your resume and showcase how you can meet the needs of the potential employer. This targeted approach will demonstrate your suitability for the role and increase your chances of getting noticed by hiring managers.

Examples of Strong Call Center BPO Resumes

Explore compelling bilingual call center agent, e-commerce customer service representative, and analytical resume templates. These examples showcase effective ways to highlight skills, experience, and achievements in the call center BPO industry for 2024.

Bilingual Call Center Agent

A bilingual call center agent should highlight language proficiency and customer service skills in their resume. Emphasize experience in handling diverse customer inquiries and resolving issues effectively.

Showcase fluency in languages such as English and Hindi, along with strong communication skills to provide exceptional service to a wide range of customers.

Tailor your resume by using keywords like "multilingual", "customer service", and "communication" to grab the attention of potential employers looking for Bilingual Call Center Agents.

Highlighting these key aspects will make your resume more impactful and increase your chances of landing the desired job opportunity.

Ecommerce Customer Service Representative

As an Ecommerce Customer Service Representative, prioritize emphasizing your experience in handling online customer inquiries . Showcase skills such as proficiency in digital communication tools and resolving issues related to online purchases.

Highlight your ability to provide exceptional customer service through various channels like chat support , email correspondence, and social media platforms. Tailor your resume with keywords related to e-commerce, order processing, and product knowledge to stand out in the competitive job market.

Now let's move on to "Analytical Resume Template" for further insights on creating a standout BPO resume that showcases your data-driven capabilities.

Analytical Resume Template

Now let's delve into the "Analytical Resume Template." When crafting this type of resume, emphasize data analysis , problem-solving skills , and attention to detail. Utilize bullet points to highlight specific achievements in quantitative analysis or process improvement .

Opt for a clean and organized layout that showcases your ability to present complex information in a clear and visually appealing manner . Use keywords such as "data analysis," "problem-solving," and "quantitative skills" throughout the resume to ensure it catches the eye of potential employers.

This approach ensures that hiring managers recognize your analytical abilities at a glance, making you stand out among other applicants. With the right balance of professionalism and creativity, your analytical resume can effectively communicate your strong suitability for call center BPO roles requiring robust analytical skills.

Crafting an impressive call center BPO resume is crucial for landing your dream job. Highlight your skills, experience, and achievements using a visually appealing layout and relevant action verbs .

Tailor each resume to the job description, and utilize our examples as inspiration to create your attention-grabbing BPO resume that will stand out in 2024.

1. What should I include in my call center BPO resume for 2024?

Your call center BPO resume should have a clear objective statement, detailed employment history, customer service skills, and examples of how you've excelled in contact center employment. Don't forget to format your resume based on the latest BPO resume samples.

2. How can I make my customer service resume stand out?

To make your customer service resume stand out, highlight your best customer service skills and achievements using specific examples from your job experience. Use templates that showcase these skills clearly and keep your layout clean.

3. Are there special tips for writing a good call center agent resume?

Yes! For a strong call center agent resume, focus on listing relevant career objectives, job-specific skills like excellent communication abilities, and any successful outcomes from previous positions. Check out updated Call Center Resume Examples for guidance.

4. Can you give me advice on interview preparation techniques for a BPO position?

Absolutely! Research common interview questions for BPO positions and practice answering them confidently. Know your resume well including all details about your past job experiences and be ready to discuss how they relate to the new role you’re applying for.

5. What's important when choosing a template for my BPO resume?

Choosing the right template involves finding one that highlights your objective statement upfront followed by an easily readable summary of your employment history tailored specifically towards customer service roles within a Call Center or BPO setting.

Call Center BPO Text-Only Resume Templates and Samples

Center Head – BPO

• Friendly call center agent with XX years of experience in call center and hospitality services. Excellent in overall quality management encompassing testing, usage of tools, and making reports and presentations while implementing quality mechanisms to deliver the desired output. Exposure to Domestic & International business culture thereby having the ability to work in highly diverse environments with people from varied backgrounds.
• Possess natural flair for developing strategies to enhance clients/ customer relations, quality process, process management, audit compliance, call barging, call monitoring, and AHT Handling; excellence in overall quality management encompassing testing, usage of tools, making reports and presentations while implementing quality mechanisms to deliver the desired output.
• Dynamic & result oriented professional with rich cross-functional experience of XX years in handling entire BPO operations ranging from ensuring SLAs, SOPs, Local work instructions, Process flows, Team Forecasting, Workforce Analysis, Basic Matrix Reporting, and recruitment
• Gained significant people & project management skills, capable of managing members having distributed skill sets, ensuring judicious utilization of resources as well as ensuring skill upgrade, competence management, career planning
• Exposure to Domestic & International business culture thereby having the ability to work in highly diverse environments with people from varied backgrounds; mentoring of the team members as well as maintaining TAT, Quality, Productivity, and Behavioral aspects of the Team
• Distinction of steering improvement initiatives with a focus on streamlining & managing operations with proactive planning, introducing new concepts, steering change, etc.

, Bachelor of Mass Communications, Completed, 2002-02-01

Lady Arven College

Gujrat University – Marks 70 ,

Ahmedabad, UP

Work Experience

2002-03-01 - Current

Customer Service/ Center Head / Call Center Operations Manager

CareerGo Staffing Solutions

• Handled call calibrations and conducted training sessions for the team.
• Provided assistance and overall man management while working with Research and Development team.
• Accountable for direct customer interactions in order to analyze the gaps in services offered to the customer and analyze Qualitative developmental aspects of the process.
• Involved in compiling reports & reviewing project performance with Team Manager on a weekly and monthly basis.
• Established healthy business relations and developed excellent rapport to retain customers and provide technical guidance to Colleagues & customers.
• Supervised regularly various MIS logs like productivity report Overtime, System down, and Transport report with 100% correct data to provide feedback to the top management for the effective rendering of services.

2002-01-01 - 2005-05-01

Call Center Representative / Senior Team Leader BPO

Connex Infotech

• Supervised calls from the different desks and handled customer escalations and coordinate with other departments to resolve issues.
• Determined process gaps and designed & conducting training programs to enhance operational efficiency and retain talent by providing optimum opportunities for personal and professional growth
• Created best practice and knowledge sharing database to improve the overall quality & productivity.
• Raising CRF (Candidate Request Form) and conducting interviews for our team if required.
• Accountable for conducting regular meetings with Team and Management to discuss volumes processed.
• Prepared rosters as per desk utilization and maintained timesheets every month.

Hard Skills

• 10-Key Typing
• RingCentral
• Phone Skills
• Learning Product Knowledge
• Helpdesk/Talkdesk

Soft Skills

• Extraordinary Communication Skills
• Detail-Oriented
• Organizational Skills
• Customer Service Skills
• Stress Management
• Interpersonal Skills
• Positive Attitude
• Teamwork Skills

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BPO Resume Sample

Review this sample BPO resume format as a guide for good ideas. Copy and customize this sample to make your own unique resume, which is based on your background, skills and appeal.

General BPO stands for the acronym of ‘Business Process Outsourcing’. The main function of a BPO is to assist business firms in saving cost and time by carrying out their process. It is a third party firm, which handles process on a contractual basis for different firms.

BPO Resume Example

Full Name [Street, City, State, Zip] | [Phone] [Email Address]

BPO – Business Process Outsourcing Executive

Operations Management | Outsourcing | BPO | Contact Centers Strategic Partnerships | Business Development | Vendor Management BPI, Business Process Improvement

■ Qualifications Summary

Result oriented BPO with eight years’ expertise in all outsourcing facets of specific business processes and functions intended to improve business performance and profitability in a growth-focused organization including:

• Enhancing and monitoring functionality/performance of outsourcing to service providers.
• Managing and consulting of contractual agreements with vendors.
• Researching performance: Identifies successful processes, loopholes and malfunctioning operations.
• Expands business relationships with third party partners.
• Engages with customers through call centers.

Core Competencies and Strengths

• Excellent communication, motivational and leadership skills.
• Analytical abilities
• Expertise with research tools.
• Teamwork management.
• Computer literacy.

■ Professional Experience

AXT Technologies       Birmingham, AL           2006 – Present BPO Specialist/Analyst

• Directed business outsourcing operation: Development of vendor base, staffing solutions, maintaining/monitoring scope of services, 3 rd party partners’ performance, contractual agreements and business relationships.
• Worked in coordination with executives, 3 rd party subcontractors, subject matter professionals, and industry leaders to achieve/exceed firm’s goals and objectives.
• Handled complex business queries including complaints and feedback: Supervised incoming queries on a daily basis to monitor performance and prepare reports accordingly.
• Produces business research reports and studies.
• Conducting audits on a regular basis to monitor performance.

■ Education

• Bachelor’s degree in Business Management; specialization in finance, economy.

It is essential that you step with your best foot forward regardless of the position or industry you are applying for. A well-created resume can make all the difference in your application. Applying for a position in the BPO industry requires that you present your most qualifying skills and experiences to establish your edge against other applicants. And in this article, we have provided you with a wide selection of editable resume templates that you can download and use for your BPO application.

BPO Resume Templates in InDesign

1. minimal bpo resume.

Size: US, A4

Although the main purpose of a resume is to highlight all your relevant skills and experiences, it also needs to be visually appealing. If you already have quite a few skills and experiences up your sleeves, you must present them in an organized and strategic manner. Using a minimal resume layout and format for your resume guarantees that your employer can immediately examine the contents to encourage him/her to call you for an interview.

2. Modern BPO Resume

The tool you can use to create a good first impression for your application is your resume. Thus, it needs to have a well-designed layout and format that will highlight your credentials and other qualifications. Using a modern-designed resume for your BPO application means that you incorporate lines and shapes form a better and comprehensive structure.

3. Chronological BPO Resume

A chronological resume  lists your work experiences, starting with the most recent one. It is the most preferred resume format since it allows the employer to examine if your most recent experience is relevant for the position. If you’re applying for technical support or non-voice position, using this format will allow you to showcase the previous company. You would have an advantage, especially if you worked at prestigious companies.

4. Corporate BPO Resume

Team leaders, supervisors, managers, and other high ranking positions are also needed in a BPO company. If you plan to apply in one of those positions, you should showcase your professionalism through your resume. A corporate resume  needs to have a professional and straightforward approach in presenting your relevant qualifications. If you want to use a template to achieve a corporate look for your resume, you can download our template in various file formats.

5. BPO Analyst Resume

As a BPO analyst, you are in charge of monitoring, regulating, and suggesting a strategic change to improve the overall operations. Since you have quite a few responsibilities, you should immediately impress your future employer. Your resume should provide all the relevant information about your educational background, work experiences, training and certifications, skills, etc. Our resume template has been created with all of that in mind; this is perfect to use for your BPO quality analyst application.

6. Simple BPO Resume

As a student or fresh college graduate, you don’t have enough experience for the position, but that is understandable. There is no need for you to use a complicated layout or format for your resume. What matters is that you create a resume that will showcase your qualifications, such as your educational background, internship experience, skills, etc. A simple resume may not have any exciting aesthetics, but it will showcase your credentials.

7. Professional BPO Resume

Your professionalism can be judge through the documents that you submit for your application. Creating a professional resume for your BPO application means you follow a formal format and layout and use a professional tone. Although you can incorporate a professional design with creative colorways, make sure it elevates the resume’s appearance rather than bury the important information you provide.

8. BPO Executive Resume

Applying for an executive position in a BPO company means you need to set the bar high. You need to present your best working experiences and harnessed skills to impress your future employer.  It is best to use a formal format and simple layout for your resume , similar to the resume template we have provided above. Aesthetics is only secondary to the content; make sure you provide impressive and factual information in your resume.

9. Designer BPO Resume

As a designer, you are expected to create a resume with a captivating format and layout. Your resume will be critiqued based on its overall composition since it represents our editing skills. A designer’s resume should not only provide details about your skills, experiences, certifications, etc., it should also showcase your knowledge with creating visually appealing outputs. But it is still crucial to find the balance between your texts and graphics to ensure you send the right message to your future employer.

10. Creative BPO Resume

In this day and age, it is quite easy to create creative resumes that you can submit for your application. Your resume can make use of unique icons, take advantage of lines and shapes, play with the layout, etc. to create a great first impression. An infographic resume uses images to emphasize the content better. If you want an editable template for this, you can download this one from this article.

11. BPO Career Resume

Size: (US) 8.5×11 inches

Since applying for an agent position in a call center can be quite competitive, you should establish your edge against other applicants through your resume. Aside from the cover letter that summarizes your intention and qualifications, your resume should also be comprehensive and captivating. Make sure your resume matches the contents of the letter and use keywords use in the job listing for better chances of getting the call.

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Bpo Manager Resume Sample

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Create a Resume in Minutes with Professional Resume Templates

Work Experience

• Functional and 2-4 years managerial experience
• Experience within an OTC role in a large scale multi-site organization
• Experience of leading and supporting of OTC / Credit Management projects and initiatives to deliver results
• Able to simplify complex business issues
• Excellent understanding of complex management structures in a global organisation
• Various ERP systems
• OTC Tools: E-invoicing , Collection agencies, Credit information companies. CRM tools
• OTC / Credit Management methods
• Functional and 4-6 years managerial experience
• Strategic experience within an OTC role in a large scale multi-site organization
• Simplify complex business issues
• Achieve results and improvements with and through others
• Implement and maintain customer efficient policies, procedures and processes – and ensure appropriate organization, tools and IT are in place to support the Customer Service processes
• Ensure effective end-to-end change management of key change initiatives in Centre, as well as country functions
• Identification of potential off-shoring and outsourcing opportunities and define a roadmap
• Establishing IT requirements and monitoring of IT implementation

How to write Bpo Manager Resume

Bpo Manager role is responsible for credit, outsourcing, bpo, organization, crm, implementation, collection, managerial, erp, efficient. To write great resume for bpo manager job, your resume must include:

• Your contact information
• Work experience
• Skill listing

Contact Information For Bpo Manager Resume

The section contact information is important in your bpo manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

• First and last name
• Telephone number

Work Experience in Your Bpo Manager Resume

The section work experience is an essential part of your bpo manager resume. It’s the one thing the recruiter really cares about and pays the most attention to. This section, however, is not just a list of your previous bpo manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular bpo manager position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Education on a Bpo Manager Resume

Make sure to make education a priority on your bpo manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your bpo manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

• School you graduated from
• Major/ minor
• Year of graduation
• Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Bpo Manager Resume

When listing skills on your bpo manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Related to Bpo Manager Resume Samples

Agribusiness manager resume sample, asset manager resume sample, commercialization manager resume sample, servicing manager resume sample, manager, enterprise resume sample, mgr capture management resume sample, resume builder.

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Quality Analyst Resume Samples

The guide to resume tailoring.

Guide the recruiter to the conclusion that you are the best candidate for the quality analyst job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies, tailor your resume & cover letter with wording that best fits for each job you apply.

Create a Resume in Minutes with Professional Resume Templates

• Reviewing, analyzing, and reporting on quality discrepancies related to assembly, process, mechanical, electrical and electro-mechanical systems
• Investigating problems and developing disposition and corrective actions for recurring discrepancies
• Utilizing the Manufacturing Execution System to record the results of characteristics included in Inspection Plans and Work Order operations
• Inspecting for proper identity and dimensions using such measuring devices as micrometers, gauges, and calipers
• Verifying specifications using purchase orders, blueprints, drawing or inspection instructions, and checklists
• Performing Prohibited Material verification using both bench top XRF machine and hand held XRF machine
• Coaching, mentoring and training the team
• Developing and maintaining functional automation test frameworks for web based projects and back-end services like REST APIs
• Conducting quality assessments of agent/customer interactions based on ECCC Quality Standards and calibration sessions
• Serving as the administration of ECCC Quality Management System (e.g. uploading new agents, ensuring Agent PCs are set up correctly, running reports, etc.)
• Conducting Quality Assessments of agent/customer interactions (phone, white mail, email, social media) to Standards set by ECCC Quality Monitoring Process
• Running the quality clinic to ensure nonconforming material is flowing efficiently
• During in-process review, ensures that SOPs are current and effective and that staff performs routine tasks according to SOP through direct observation
• Ensuring that performance and quality products conform to established company and regulatory standards
• Strong attention to detail; highly accountable
• Strong attention to detail when analyzing deliverable, developing corrective actions, and monitoring progress
• Strong knowledge of Testing lifecycle and methodologies with a solid understanding of how it fits in SDLC
• Proficient systems knowledge for data mining and user proficiency
• Basic knowledge and understanding of the products and services applicable to the assigned area
• Good knowledge and understanding of the products and services applicable to the assigned area
• Strong knowledge and understanding of the products and services applicable to the assigned area
• Strong interpersonal skills and great attention to detail are necessary
• Good attention to detail, and able to work in a team environment
• Highly analytical with strong attention to detail

15 Quality Analyst resume templates

Read our complete resume writing guides

How to tailor your resume, how to make a resume, how to mention achievements, work experience in resume, 50+ skills to put on a resume, how and why put hobbies, top 22 fonts for your resume, 50 best resume tips, 200+ action words to use, internship resume, killer resume summary, write a resume objective, what to put on a resume, how long should a resume be, the best resume format, how to list education, cv vs. resume: the difference, include contact information, resume format pdf vs word, how to write a student resume, quality analyst resume examples & samples.

• Provide quality assurance for The Limited’s store systems
• May coordinate and monitor minor technical projects from initiation through delivery
• Work under moderate supervision with some latitude for independent judgment
• Provide support of corporate end users by providing advance user knowledge
• Consult with peers within IT on assigned projects to leverage department best practices and methodologies
• Assist business analysts in the definition of charters and requirements for changes to the store systems
• Assist technical analysts and developers in the definition of specifications for development
• Use development specifications to create detailed test cases
• Perform testing and analysis tasks on the overall architecture of hardware, software, and networking systems
• Develop, implement, and maintain test plans, schedules and scripts for system, integration and user acceptance testing
• Serve as liaison between store systems and other IT systems within The Limited in the coordination of testing
• Serve as liaison between store systems and The Limited’s third party vendors in the coordination of testing
• Perform usability testing for total system performance, reliability and security
• Maintain a record of test progress and test results via use of manual tracking or automated testing tools
• Communicate testing status to business and IT management. Raise awareness of issues from testing that may prevent projects from being completed on schedule and within budget
• Coordinate load testing with third party vendors to ensure acceptable system performance during expected peak traffic periods
• Create process documentation and new feature/functionality
• May play a role in the training of end user and technical support personnel
• Degree in Computer Science, Management Information Systems or equivalent experience
• 1-3 years of experience in quality assurance and change management and/or development environment
• Experience in programming and/or systems technical support areas preferred
• Experience serving in a quality assurance role within a retail organization preferred
• Familiarity with automated testing tools and issue tracking solutions preferred
• Need to be able conduct end to end testing of applications and is required to conduct various types of testing such as regression testing, functionality testing, performance testing, stress testing, black box testing
• Expected to be participating in all phases of SDLC
• Responsibilities will also include creation and execution of detailed test plans and scripts to verify software functionality and adherence to business requirements
• QA Analyst will apply proven analytical and problem-solving skills to help validate IT/Business processes through careful test data creation, Test Scripts and test plan. Should have ability to write Test Scripts based on Functional Specifications and Technical Specifications
• QA analyst will apply technology domain knowledge and functional knowledge to identify all the defects prior to migrating the code to next level
• Test execution of scripts will include progress reporting and defect tracking, defects updating
• Will be required to participate in internal process and procedures improvement projects
• Conduct in-depth investigations of Retail Bank issues, interfacing with all partner organizations (Branches, Compliance, Legal, Marketing, etc.)
• Write personalized responses, and ensure that the escalation and speed of each response meets the customer’s needs
• Capture demographic information as well as the status of the investigation through progression noting in a centralized database
• Route and track specialized issues to partner Retail Bank organizations for their input and inclusion in ERU’s response to the clients
• Resolve the issues and act as the client advocate while balancing decisions with prudent business judgment
• Complete investigation and provide feedback to the client within specific case-type timeliness standards
• Directly answer the communications from Retail Bank clients through written correspondence or by telephone
• Ensure that feedback coding, root cause analysis and continuous improvement is determined for every case
• Identify key problem areas that may affect larger segments of the client base and submit Process Improvements to eliminate those problems
• Responsible for end to end testing cycles, including functional automation, performance testing and manual testing
• Identifying and implementing the required automated tests into the continuous delivery flow
• Interacting with Business, development and UX teams to understand requirements and write test cases
• Minimum of 2 years quality analyst/audit or related experience is required
• Prefer 2+ years of default, loss mitigation, loan workout or collections experience
• Demonstrated ability in problem solving and creative thinking
• Strong interpersonal skills with ability to interact with executive management
• Demonstrated ability with Microsoft Office products such as Word, Excel, Access and PowerPoint
• Bachelor's degree in Business Management / Business Communication or equivalent professional experience
• Liaise with development, project management, and business partner when needed
• Ability to understand and create test plans from specifications or business requirements
• Review functional and design specifications to ensure full understanding of individual deliverables
• Develop, document and maintain functional test cases and other test artifacts like the test data, data validation, harness scripts and automated scripts
• Execute and evaluate manual or automated test cases and report test results
• Hold and facilitate test plan/case reviews and defect triage with cross-functional team members
• Extensive backend database testing experience including validating stored procs, jobs and triggers
• Proven experience testing in both waterfall and agile/scrum methodology
• 3+ years of managed care experience
• 3+ years of experience in data analysis, report writing and quality improvement activities
• NCQA accreditation experience
• Strong Microsoft Office knowledge
• 1+ year of experience as an Analyst or in Quality Improvement either on the Inpatient or Outpatient side
• NYS Registered Nurse (RN) license
• Patient oriented
• You will be involved in Perform Call monitoring, Ticket checks & Call Calibrations - Achieve targets
• Effective Coaching & feedback to entire span of agents/ service representatives
• Monitor team performance, generate reports, trends & dashboards
• Ability to analyze data & perform a thorough Root Cause Analysis
• Enable the operations teams achieve & exceed client metrics
• Take new actions within & across teams, to improve productivity and share best
• Proven Communication Skills: Written and Oral
• Knowledge of GDF and implementation aspect of the same
• Knowledge of quality standards and practicality of same
• Quality Certification will be considered
• Demonstrate level of confidence and analytical skills
• At least 2 years experience in Experience on quality standards
• To check proofs of head notes as required and to verify the correctness or otherwise of the content
• To do any other legal research related work
• Generate weekly quality reports for the management and documentation as per the standards
• Periodically analyze monitoring trends /data and present leadership with reports through presentations
• Intermediate knowledge of Excel and Power Point
• Ability to analyze and interpret quantitative data
• Experience in preparing and presenting data driven reports
• Excellent verbal communication, listening skills and documentation skills
• Handled calls for a technical and Billing process
• Hands on experience in reporting and analysis
• Continuous Quality and Performance Improvement
• Decisiveness and Judgment
• Collaboration and Teamwork
• Gets Results
• Flexibility and Achieving Change
• Open Communication
• Communicative skills
• Sales skills is plus
• Literacy in verbal and written forms
• Experience in social media, internet projects leading, complaint handling, financial product development is plus
• Higher education (preferably in economics, sociology or public relations)
• Client orientation
• Responsibility
• Cross functionality
• Provide quality assurance for The Limited’s desktop, tablet, and mobile eCommerce websites
• Support testing of The Limited’s Omnichannel initiatives
• Provide support of business users by troubleshooting and resolving functional and technical issues
• Assist business analysts in the definition of charters, requirements, and wireframes for changes to the website
• Use requirements and development specifications to create detailed test cases. Consult with business analysts, technical architects, and technical analysts as needed to clarify and ensure depth and breadth of testing
• Serve as liaison between eCommerce and other IT systems within The Limited in the coordination of testing
• Serve as liaison between eCommerce and The Limited’s third party vendors in the coordination of testing
• Design, build, and schedule regression test scripts through use of automated testing tools
• Create process documentation for support tasks and new website feature/functionality
• 5-7 years of experience in a quality assurance environment
• Experience with automated testing tools and issue tracking solutions preferred
• Collect/analyze quality data and investigate nonconformance to determine permanent resolution
• Execute global quality processes as defined in the Caterpillar QMS
• Perform short-term Quality activities such as respond to requests for print interpretation, deviation requests, engineering changes, inspection methods, etc
• Coordinate various Quality training programs as well as the sample part program
• Identify, analyze, and resolve non conformance
• Investigate problems on worked, purchased, finished, rough, and/or interplant material. Coordinate long-term investigation programs as required
• Investigate, develop and implement electronic clerical or data handling systems to increase the capability and efficiency of the division
• Generate periodic reports regarding the quality status of high dollar suppliers and any significant trends indicated by the data
• Provide technical expertise in the analysis, development and implementation of new and revised systems and instructional methods
• Perform role of specialist within the group and provide interpretation and problem solving advice to others inside and outside of the department
• Knowledge of various engineering, manufacturing and/or maintenance standards and practices
• Personal computer skills and familiarity with various software packages
• Two years of technical school, apprenticeship program, a junior college diploma or the equivalent of on-the-job training
• Good human relations skills
• 2 to 4 years of job related experience
• Methodical and thorough approach to testing
• Enthusiasm for team working and continuous improvement
• Good understanding of software development lifecycle (Agile)
• Experience writing test cases and preparing test data
• Proven track record in testing and quality assurance
• Ability to provide estimates around testing
• Ability to raise and track bugs including retesting
• Provide constructive feedback to better enhance usage and experience
• Exposure to Test Driven or Behavior Driven Development
• Performance and capacity testing experience a plus
• ISEB or ISTQB certifications would be highly desirable
• Serve as NICE Perform and Interaction Analytics Project Manager and Business Analyst
• Serves as primary interface for new IA requests
• Serve as Project Manager and Business Analyst for creating and maintaining Forms in NICE
• Serve as Project Manager and Business Analyst for creating new Reports
• Receive and respond to analytics requests requiring the use of IA from business supported
• Manage Lexicon rules manager to ensure algorithms are current and working as designed
• Build and maintain My Universe dashboards
• Build new lexicons and manage Organizational master lexicon manager
• Build and run Discovery categories and provide results for analysis
• Design new processes using NICE capabilities
• Build and maintain Public queries in Business Analyzer
• Create and maintain AHT Optimization, Collections Effectiveness, Quality Planner and First Call Resolution system parameters within NICE
• Performs Quality Assurance for a business division by performing product test procedures, validating product specifications, performing audits, and leading product reliability improvements via Caterpillar’s New Product Introduction program and Continuous Product Improvement programs
• Develops plans and tools to support quality systems and related processes for a business division. The incumbent provides support for quality programs and certifications, as well as Lean Manufacturing and systems implementations
• Supports business division employees tracking continuous quality improvement projects and a quality scorecard, leading internal quality programs, developing related training programs, conducting internal quality audits and facilitating management reviews
• 4-year degree in an engineering or manufacturing-related discipline (or equivalent)
• Thorough knowledge of relevant quality concepts, certifications, processes and tools
• Strong communications, collaboration and influencing skills
• Prior experience working in a manufacturing environment and/or in the quality field
• Ability to effectively train / coach diverse groups about quality concepts, certifications, processes and tools
• Associate’s degree required; Bachelor’s degree in a related field preferred
• 3+ years hands-on experience preferred in manufacturing assembly operations, machining operations or engineering laboratory testing
• Understanding of internal combustion engine basics
• Prior work experience in a compliance or auditing function
• Proven analytical skills and creative thinker
• Demonstrated ability to respond effectively as issues arise
• Self-motivated with an ability to manage multiple priorities and work under pressure to meet deadlines
• Ability to interact effectively with associates across all levels of the organization
• Knowledge of state regulations pertaining to compliance in the insurance industry
• Minimum 3-4 years of healthcare / insurance industry experience
• Experience working with governmental agencies
• Manage packaging set ups (GPP) for incoming expanded mining parts
• Work with external and internal suppliers on packaging/preservation problems
• Investigate problems on worked, purchased, finished, rough, and/or interplant material
• Bachelor's degree in Engineering/Manufacturing with an excellent understanding of quality management practices
• Requires strong communication, cooperation and influence skills to work with all levels of employees and customers
• Advanced computer applications, good oral and written communication skills are a must
• Languages: Dutch, English, French
• He/She will be responsible for managing all project deliverables related to Client Onboarding
• The role includes test planning, test execution, defect management, reporting and ensuring all project deliverables are met in a timely manner
• He/She will be responsible for executing the projects leveraging TIAA QA methodology and standards
• He/She will report into the Client Onboarding Manager and will report project progress as part of management reporting as well as project stakeholder reporting
• 5 years of SRK, PPS MVAS/STAC experience
• 1 year of experience within financial services
• To have full knowledge on the workability of the QMS system
• To conduct the QMS calls on a daily basis to take stock of wait times and service staff capacity at branches
• Working on operating rhythm of initiatives, ideated and implemented to ensure enhanced customer experience, daily capacity plan and tracking of wait times against the benchmark of 8 mts monitored on a 2 hourly for branches with high wait times
• Coordinate with branches on improving WT/ST as well as migration of walk-ins to alternate channels
• Central Coordinator for Branch Banking Service appreciations such as Citi Delight-O-Meter and coordination of nominations from branches for various Team and individual awards
• Consistently following up with BOSHs to reduce CHAD related inexes
• Leading project for fulfilling branches’ requests for equipment such as printers, scanners photocopiers, etc
• Coordinating with Procurement team and ensuring that same are delivered to branches without any delay and compromise on client experience
• To work closely with the ATM teams to ensure that the e-CDB is maintained and working efficiently without any glitches
• Updating and maintaining service capacity plan on a monthly basis to ensure that branches are suitably capacitized
• To ensure branches conduct a short training in their Thursday morning huddles
• To ensure that the original insurance forms pending at branches are shared with Ops on priority to avoid delay
• To conduct analysis on escalations shared by ERU as well as PI tracker for every month and preparing a deck for the same
• Setting up the BOSH calls, arranging for the trainings to be undertaken by the BOSHs as well as making sure that actionables are taken to their conclusive end which involved a process change or following up with a specific team to ensure that the same is completed in time
• To coordinate with branches and Insurance teams to ensure that all SRMs have submitted their documentation for the transition from BSLI to TATA AIA for licensing
• To track the walk-ins across all products for all branches for expense allocation
• To ensure that branch staff complete their respective trainings on time to avoid delinquencies
• To have knowledge on the insurance and investment complaint handling process to suitable back-up when the staff in on mandatory leave, sick leave, etc
• To coordinate with the branches to ensure that they follow up and obtain the insurance renewals for cases above 5 lakhs on a weekly basis
• To take stock, track and update seniors on the progress on the various inexes (FTU, TPU, Wealth Management, KYC, CHAD, Account opening)
• To help training teams in organizing trainings across the country
• To provide assistance to the supervisor and team on all adhoc assignments
• Responsible for monitoring the quality delivery of service of Collections representatives and providing feedback to Collections management on potential improvements in processes and procedures that could improve productivity and/or customer service. The scope of this position includes but is not limited to the following
• Associates degree or equivalent work experience
• Minimum 1 year Collections or Customer Service experience
• Proven high level of customer service delivery
• Ability to identify specific behavior patterns by listening to telephone calls
• 1 year of quality assurance and/or call monitoring experience preferred
• Minimum 3 years previous Collections or Customer Service experience
• Superior banking product knowledge
• Intermediate skills on Microsoft Excel
• At least one year of quality assurance and/or call monitoring experience required
• Project Management – Able to manage small projects with successful results; manage due dates and key deadlines and monitor progress; escalates issues when appropriate
• Builds and maintains relationships - Work with a variety of individuals across multiple disciplines, building and maintaining effective relationships to share information, establish partnerships, and leverage expertise to accomplish the organization’s goals
• Technical Experience/Skills – Demonstrates a strong level of knowledge across a variety of technical skills and able to apply this knowledge to interpret and analyze data and make recommendations
• Communication and Presentation Skills – ability to produce clear, precise, well-designed communications in a variety of mediums, including print, electronic and visual formats
• Execution – develop credibility and trust through consistent, quality of delivery
• Problem Solving – Ability to identify issues, root cause and offer recommendations
• Staff development - Works to improve the performance of oneself and others by pursuing opportunities for continuous learning/feedback; exhibits a “can-do” approach and inspires associates to excel; develops a team spirit
• Acts Decisively - Exercises good judgment and makes effective, sound, timely and informed decisions. Seeks to identify, analyze and resolve problems effectively
• Improvement and Innovation – Continuous focus on process improvement; possess attitude and ability to adapt to constantly changing environment
• Team Player – ability to build strong working relationships with team members; must be proactive, driven and works well with others
• Risk/Control – Seeks to control or minimize risks and knows when to escalate issues
• Design and build executive level reports, dashboards, scorecards and presentations
• Develop and maintain effective working relationships with subject matter experts
• Work with stakeholders to ensure business requirements are appropriately documented
• Provide business analysis and support to operational areas
• Diagnose business requirements and use organizational knowledge to recommend solutions
• Work with business partners to identify process improvement areas
• Manage operational risk and create a strong control environment
• Develop effective partnerships with subject matter experts
• Bachelor Degree and/or 3+ relevant working experience
• Strong knowledge of Microsoft Office products
• Strong analytical skills with the ability to determine root cause and downstream impacts
• Exceptional verbal and written skills with the ability to communicate with all levels of management
• Dynamic presentation skills
• Superior organizational skills with the ability to multi-task and prioritize deliverables
• You will be require to Monitor team performance, generate reports, trends & dashboards
• Perform Call monitoring, Ticket checks & Call Calibrations - Achieve targets
• Great level of confidence and analytical skills
• At least 2 years experience in Experience in Outsourcing environment
• Perform tasks, always following the instructions and work procedures, and guidance of their superiors
• Perform analysis of activities in the product, parts or assemblies purchased by the company, control the quality in receiving materials and manufacturing processes, perform quality audits in product and process, using drawings, specifications, manufacturing practices
• Register nonconformity (s) identified (s) and give provision to non-conforming parts and assemblies using the non-compliance management application (NCM)
• Interpret and analyze measurement reports of assemblies and parts and forwards the necessary actions
• Monitor indicators of the quality of the processes in which it operates
• Involve support areas, to analyze root cause and implement solutions where necessary
• Analyze, propose and report the quality of troubleshooting identified in parts or assemblies purchased in the product and in the manufacturing process and, where necessary, use the process stops to repair (stop to fix), go, see and act (go, see, act) and quality tools
• Send request for replacement (deviation) for the Product Engineering
• Participate material committee rejected with the support areas, aiming disposicionar materials in the most appropriate way
• Send requests for material support for the process as necessary via GB00
• Provide technical support to employees of the area, where necessary
• Perform the tasks and / or provide assistance in the inspection process when requested by his superiors
• Comply with the policies / procedures / standards relating to the company, the work process, quality management system, environment, health and safety
• Ensure the order, storage and maintenance of materials and / or equipment and / or tools and / or documentation under its responsibility and keep the area clean and organized work
• Perform other related and or inherent in the procedures of their work process and / or in relation to the quality system procedures activities
• Audit Receive Quality
• Audit / inspect parts and assemblies purchased via system as pre-established procedure
• Perform audit of PPAPs and post PPAP parts and assemblies acquired by the company
• Perform audit / inspection activities in parts or assemblies purchased by the company
• Control of the process and product quality
• Check the correction of nonconformities in parts and assemblies in the manufacturing process and, if approved, close them in AQE system
• Involve the Product & Process Reliability area for the analysis and implementation of corrective action to the repetitive and complex problems
• Monitor and give provision for parts and assemblies, product manufacturing process during the stages of: Try-out and Ramp-up (start of production), product changes and manufacturing process for the current product, using the process approval of production parts (PPAP) as a reference and to register information
• ISO 14001: The employee also has the responsibility to ensure compliance with the obligations relating to environmental standards, based on the information and advice he receives continuously
• Education (Minimum Required): Attending High School Technical preferably in Quality, Mechanical, Electrical, Electronics or related courses or pursuing higher education, preferably in Mechanical Technology, Mechanical Engineering, Electrical, Production or related courses
• Desirable Experience: 1 years serving as the area
• Knowledge of Technical Product Specification and process as operating area
• Knowledge of quality tools (Ex .: Pareto, cause and effect diagram, APQP / PPAP, FMEA, MASP)
• Knowledge in reading and interpreting drawings
• Understanding of Mechanical
• Knowledge of measurement control means (Ex .: caliper, micrometer, dial indicator)
• Knowledge of Microcomputers as user (Office package)
• Knowledge of welding and machining processes or painting or assembly
• English - Basic Level
• CPS, Quality Analyst
• Additional information: The employee may participate in innovation projects and improvement of products and processes
• 1, Audit of incoming casting & forgings from various supplier
• 2, Audit of machined parts from suppliers
• 3, Resolving day to day customer quality issues
• 4, Effective participation in new development
• 5,Knowledge on NDT techniques
• 6,knowledge of both conventional and CMM inspection of castings and forgings
• Requires mechanical graduates 3 - 4 years OR Diploma In mechanical engineer with 6 – 8 years of engineering experience essentially in foundry with knowledge of both conventional and CMM inspection of castings and forgings
• The person needs to be a good team player, must have good communication skills via email and phone to communicate effectively and must be strong in analytical and logical thinking
• 4 to 6 years of job related experience
• Participates with and/or leads a small team of QA Analysts on project testing efforts. Works with cross-functional teams, management staff, and customers to determine the quality and business requirements for an application. Applies or recommends modifications to QA techniques accordingly
• Ensures that the final product functions properly and conforms to QA standards and finds defects as early as possible in the SDLC. Raises projects risks in a timely manner
• Work in conjunction with Product Manager, PM, Engineering lead and review testing status on daily basis
• Works closely with senior QA team members to ensure consistency across projects and contributes to new best practices. Helps implement best practices throughout the QA team
• Stay current on industry trends and standards; conceive and present to management and peers ways to improve current practices to stay competitive in the marketplace and on the cutting edge while maintaining strict quality standards
• Test and responds to Software Quality Assurance issues with related groups such as Development, Database, Integration, and Customer Support
• Sprint planning and execution of product testing efforts, including all associated resources to meet committed delivery/iteration dates
• Provides effective communication regarding issues
• Bachelor’s Degree in Computer Science preferred or related experience
• Minimum of 3 years of software quality assurance experience, including requirements/user story analysis, estimation, testing and defect tracking
• Understanding of testing levels, methods and types such as, but not limited to: system, acceptance, smoke, functional, regression and black box testing
• Experience testing products in a web environment (HTML 5, JavaScript, CSS, XML, JSON and Ajax.) with multiple types of browsers
• Familiarity with automation solutions such as Selenium, TestComplete, QTP or similar automated testing tools/frameworks
• Experience with bug tracking systems, like Quality Center and JIRA
• Good communication and inter personal skills with ability to communicate with both technical and non-technical audiences
• Experience with different software development life cycles (waterfall, iterative)
• Ability to analyze business requirements and identify possible gaps and missing scenarios
• Ability to research and solve problems on his/her own using Google, newsgroups, vendor support and other external resources
• High School or GED required
• Experience with User Acceptance Testing required
• Knowledge of Performing Servicing CitiLink business functions and Statement Services business with an emphasis on and working knowledge of ExStream and SIMS applications and current policies and procedures is helpful
• Experience with DRI and MAT experience is preferred
• Two years or more of related mortgage business experience
• Proficient use of Microsoft Office Suite (Word, Excel)
• Well-developed analytical skills. Demonstrated ability to form opinions and present options for procedural changes; test new initiatives and provide feedback
• Excellent communication (verbal and written), presentation, problem solving and influencing skills. Able to present recommendations to management team and interact with the customer to resolve the most sensitive issues
• High attention to detail - able to detect anomalies and take corrective action
• Excellent interpersonal skills. Must be able to develop strong working relationships with employees, peers and management
• At least 6 months experience in the card member field
• Detail-oriented and displays good feedback delivery
• Working knowledge of quality principles
• Strong background on PC skills like spreadsheets and word processing
• Overall responsibility of Non-Functional Testing Tasks for engaged projects - including strategy, estimation, planning, execution oversight, metrics reporting and risk management working with functional, and automation leads in Pune region
• Bottom-line responsibility for the Pune NFT team, it’s members and the deliverables
• Review, build and maintain a best in class service and team
• Manage, train and recruit (as needed) Performance Engineers and Performance Testers in the team
• Responsible for integrating the TCoE approved set of tools, processes and procedures to ensure overall testing efficiency and effectiveness in the operations
• Manages Test engineers and other test team members to ensure performance test scripts and test cases are developed according to the identified test scenarios and test objectives that are in line with the Service Level Agreements specified in the Non-Functional requirements document(s)
• Identify, recommend, and implement framework, strategies and toolsets to optimize test execution, expand test coverage, and reduce risk
• Establishes and maintains strong working relationships with Development, Project Management and Users to foster a team environment
• Produce and maintain Key Performance Indicators (KPIs) around the testing performed
• Manage best-in-class service quality and manage SLA/OLAs accordingly
• Manage a continuous process improvement program within the team and at the project level reviewing trends, data, etc
• Partner with Technical Project Management in the development of project plans, status communications, and the management of development software solutions
• Monitor quality risks and escalate, as required
• Provide regular status reporting consistent with established program governance requirements
• Single point of contact for all deliverables from the Performance Engineering and Performance Testing team
• 8+ years in Performance Engineering and Performance Testing Area
• 5 - 6 years with a Leadership and management role supporting a team/practice between 15 – 30 in strength
• Proven track record in this area with good references
• In-depth knowledge and working experience with Performance Center, Wiley, HP Site scope and other latest Performance Engineer & Performance Testing tools and Open Source performance testing tools (Apache JMeter, WebLOAD, etc.)
• Waterfall, V-model, Agile testing methodology experience
• Experience with multiple architecture, technology testing and with complex projects
• Experience managing resources directly, onshore/offshore and in a matrixed model
• Experience working in a global team in a vendor dependent model
• Should be a good collaborator and relationship manager
• Tooling certification much preferred
• Experience with Quality Center and other quality tools
• Experience with one or more coding language (JAVA, etc.) with some Development background will be an advantage
• Excellent written and oral communication
• Good negotiator and risk manager
• Degree in Business, Finance, Engineering, Math, Health Administration, Accounting or related field
• Prior experience working in a system analytics and/or data warehousing environment
• Excellent PC skills (including MS Word, Excel and Access)
• Experience in business writing or creative writing
• Experience in managed care or health care administration
• Experience programming skills creating reports using SQL and or SAS
• Experience or familiar with CMS, HEDIS,STARS and/or clinical quality improvement initiatives
• Audits technical support service requests to drive quality of
• 2-3 years’ experience working as a Quality Analyst or in a similar role
• Previous experience working in a mission critical technical support center
• Facilitates internal calibrations and meetings to ensure consistency in call quality procedures, communication of call quality metrics and presentation of guidelines
• Facilitates New Hire Quality Orientations, including presentation of guidelines and transaction reviews
• Maintain the department's Standard Operating Procedures
• Participate in coaching and employee development activities
• Provides feedback for development of training program or training program updates
• Assist in special projects and assignments as needed
• Aid the department leader in monitoring daily departmental operations and achieving quality service level standards
• Act as department leader in absence of the department leader
• Excellent listening skills, attention to detail and ability to accurately document customer experience based on set guidelines
• Self-starter who is able to perform with a minimal amount of supervision, and who is able to work well with a variety of people
• Able to constructively support decisions on call evaluations with internal clients
• Able to prioritize work to meet the needs of the business
• Able to meet deadlines, and daily production goals
• Able to contribute and work in a team environment
• Demonstrated leadership and interpersonal skills
• Monitors individual, team, and call center results to identify and recommend solutions on both positive and negative quality trends to ensure attainment of site revenue goals and performance targets
• Analyzes data and recommends solutions for implementation
• Assists with new client implementation by monitoring quality indicators and recommending solutions to identified issues or concerns
• Identifies knowledge base software issues and reports them to Knowledge Management for resolution
• Reviews supervisor quality reviews on Operations Center Advisors for compliance and consistency and provides feedback to the supervisor
• Establishes work procedures and processes that support company and department standards, procedures, and strategic directives
• Be available for employees who request additional coaching, counseling, direction and resolution as directed by the team supervisor
• Works as a member/leader of projects that directly contribute to site success
• At least 1 year experience in a customer service/call center setting
• Basic knowledge of Microsoft Office products, including Excel
• Experience with SQL coding
• Advanced knowledge in writing data base queries
• Ability to learn, leverage multiple report writing tools and data bases (QlikView, SAS, SQL, etc.)
• Excellent organizational skills required
• Independent self-starter requiring minimal supervision
• Advanced PC skills (including MS Word, Excel, PowerPoint and Access) required
• Experience designing dashboards
• Prior experience creating and delivering executive level presentations
• Degree in Business, Engineering, Math, Health Administration, Accounting or related field preferred
• Advanced degree in Business, Health Administration, Computer Science, Accounting or related field
• Resides within the New York Metropolitan area
• Experience in business writing and building presentations
• Team Player with experience working with Clinical Associates
• Creation and execution of detailed test strategies/plans
• Coordinate and validate production implementations for assigned projects
• 2+ years of Quality Assurance experience with minimum intermediate knowledge of software development lifecycle principles and quality assurance methodology
• 2+ year of experience working with developers, project and/or release managers
• Knowledge of CAF Origination systems (ACAPS) is a plus
• Strong verbal and written communication skills as well as effective meeting facilitation skills
• Outstanding in-person and virtual team skills are a MUST while also being able to work independently
• Ability to multi task and handle multiple key projects at the same time
• Brainstorm with automation engineer to identify automation candidates and facilitate ‘In-Sprint’ automation
• Work with developers in designing a test strategy to integrate certain components of the application in the absence of a fully integrated flow
• Identify regression candidates from scenarios automated
• Prepare Test Plans and test scripts
• 3+ years of testing experience
• 2+ year experience in Agile Methodology
• Understands the concepts of the Test Driven Design or Behavior Driven Design
• Hands-on experience with understanding and updating Gherkin (Given/When/Then)
• Hands on experience on with Test cycle management tools like JIRA/HP ALM
• Ability to read/comprehend automated scripting languages (e.g. Java, Ruby, etc.)
• Experience in testing SOAP / REST services
• Must have working knowledge in building and executing automation scripts
• Can build and understands requirement and business modeling such as class diagram and activity/sequence diagram
• Team Player with strong communication and interpersonal skills
• Must be detail oriented and capable of analyzing issues from the perspective of customers/users
• Must work collaboratively with BSA/Developers and proactively identify defects during each Iteration / Sprint
• Experience with payment networks, authorizations, credit / debit
• Experience with ISO8583 message format
• Experience testing and validating OLTP style applications
• Experience with evolving payment ecosystems
• Work as part of the Corporate Customer Service scheduling team
• Help ensure each call center is staffed appropriately 24/7/365
• Create forecasts and staffing plans for all areas of customer service
• Create and maintain requirements for PTO (Paid Time Off), Holidays and shift bids
• Produce and review reports; recommend productivity and efficiency improvements
• Ensure service level goals are exceeded for all functions
• Applications submitted without a resume will not be considered
• Building and executing QA test cases
• Building procedure documentations
• Implementing clients in SIMS
• Performing data validation of SIMS integration
• Data gathering and analysis for Product Management software acquisition
• Coordinating and managing support of Product Development-client programs
• Building test data for QA execution
• Providing smoke testing for development builds
• Working knowledge of architecture of Web based software application
• Working knowledge of HTML and Cascading Style Sheets (CSS)
• Working knowledge of Microsoft Office suite
• Ability to function in a fast-paced collaborative work environment
• BS degree in science is required and a Master degree in science is preferred
• Ability to manage multiple job tasks at one time
• Able to focus in a fast paced, flexible environment
• Able to build a positive work environment across many sites and influence leaders outside of direct responsibility
• Provides quality assurance for The Limited’s desktop, tablet, and mobile eCommerce websites
• Supports testing of The Limited’s Omnichannel initiatives
• Provides support of business users by troubleshooting and resolving functional and technical issues
• Consults with peers within IT on assigned projects to leverage department best practices and methodologies
• Assists Business Analysts in the definition of charters, requirements, and wireframes for changes to the website
• Uses requirements and development specifications to create detailed test cases; consults with Business Analysts, Technical Architects, and Technical Analysts, as needed ,to clarify and ensure depth and breadth of testing
• Performs testing and analysis tasks on the overall architecture of hardware, software, and networking systems
• Develops, implements, and maintains test plans, schedules, and scripts for systems, integration and user acceptance testing
• Serves as liaison between eCommerce and other IT systems within The Limited in the coordination of testing
• Serves as liaison between eCommerce and The Limited’s third party vendors in the coordination of testing; coordinates load testing with third party vendors to ensure acceptable system performance during expected peak traffic periods
• Performs usability testing for total system performance, reliability, scalability, and security
• Maintains a record of test progress and test results via use of manual tracking or automated testing tools
• Designs, builds, and schedules regression test scripts through use of automated testing tools
• Communicates testing status to business and IT management; raises awareness of issues from testing that may prevent projects from being completed on schedule and/or within budget
• Creates process documentation for support tasks and new website feature/functionality
• Works under moderate supervision with some latitude for independent judgment
• Degree in Computer Science, Management Information Systems, or equivalent experience
• 2-4 years of experience in a quality assurance environment
• Experience serving in a quality assurance role within a retail organization is preferred
• Experience with automated testing tools and issue tracking solutions is preferred
• Experience in programming and/or systems technical support areas is preferred
• Understanding (preferred experience) in scripting tools – PERL, Python, VB Scripting, etc
• Good working knowledge of XML
• Understand DTD/Schemas
• Experience with designing automated and semi-automated tests of non-GUI, highly programmable, large-test-matrix products (such as data processing tools, compilers, or databases)
• Mentor and coach associates
• Maintain knowledge of market trends and changes in forms and wording
• Provide a second-review audit of polices checked by on and offshore associates
• Track errors and ensure continued development of associate capabilities
• Perform policy checks on complex, rush, or overflow policies
• Facilitate communication and hand-offs between offshore and domestic associates
• Ensuring group policy requirements (legal, regulatory and compliance) are met
• Check policies against supporting documentation, comparing and documenting results against the first-check performed by Policy Checking Associates
• Ensure that list of errors is accurate and properly communicated to the Broker
• Provide results of the audit to offshore associates, utilizing each error as a coaching or mentoring opportunity
• Ensure that offshore individual policy checking capabilities are adequately developed within specified time frames for assign associates
• Provide first policy checks on those that are considered complex, are needed on a rush basis, or are considered overflow during peak volume periods. This includes working with Brokers and Offices to finalize endorsement request to the carrier and policy transmittal letter to the client
• Manage work against due dates and other time lines
• 7+ years of commercial property & casualty insurance experience in a role that requires technical expertise, analyzing insurance wording in policies, advising clients on appropriate coverage, and/or interpreting coverage
• Must have insurance licenses as required by law or be able obtain required licenses within 90 days of employment
• Previous experience in supervision, leadership or in mentor/coaching roles a plus
• Able and willing to work a flexible work schedule as agreed
• Able to direct performance improvements as a result of audit findings
• Customer service focus
• Excellent verbal and written communication skills to include phone conversation and email communication
• Demonstrated analytical ability, strong decision making skills, and conflict resolution
• Problem solving abilities, including critical thinking, research, quantitative skills, creativity
• Very Strong Attention to detail and process orientation
• Technology acumen to adapt to multitude of technology based systems
• Time management and organization skills
• Insurance industry designations preferred but not required (CPCU, ARM, CIC, CRM)
• Strong attention to detail is required
• Risk Control, Quality, Compliance, and/or Audit related experience is preferred
• Knowledge of Chase products and services, business applications, and systems
• Strong Verbal, written and listening communication skills
• Team player with strong collaborative qualities and a positive demeanor
• Effective time management, flexible and able to adapt to a changing and dynamic environment
• Ability to make independent decisions or work within a team without manager involvement
• Strong analytical and problem solving skills with the ability to interpret data and its impact on business operations
• Strong interpersonal skills to interact at all staffing levels, including senior management team
• Computer and Software Knowledge are required. Proficiency with MS Outlook, Excel, Power Point and Word also required
• Ability to multi-task and persevere regardless of the obstacles
• Must meet deadlines and share information with entire team when decisions are made that affect the customer experience, reputational risks, financial risks, and regulatory risks or operational risks
• Must be able to cope with continuous change, and participate by recommending process improvement ideas
• Strong Microsoft Office skills, especially Excel, Word, Project, and Outlook
• Strong business interpersonal and communication skills (written and verbal)
• Language skills in addition to English a plus
• 4+ years of QA testing experience
• 2+ years experience with testing mobile applications
• BS or MS in Computer Science or related field
• Deliver and participate in process improvement initiatives for the account being supported and for a better End User Experience
• Ensures that Quality Processes are being followed by Operations through QA Avenue, Calibrations and QA Sessions
• Review of Quality Standrads to address process gaps identified
• Strong influencing and negotiation skills with stakeholders and the broader Operations team
• Excellent analytical and complex problem solving skills to support recommendations and escalations
• Experience in quality monitoring from a technical field is an advantage
• Proficiency in Excel and Macros
• Professional maturity to drive continuous improvement
• 30F MDC 100 Building, E. Rodriguez Jr. Ave. cor Eastwood Ave., Brgy. Bagumbayan, Libis, Quezon City
• 0-2 years experience (academic or through internships) in statistical analysis and project management
• Proficient PC skills. Working knowledge of databases, spreadsheets, word processing, and statistical software programs. Knowledge of business (operational, clinical, and financial) statistics and data analyses techniques. Ability to manage and analyze data. Strong analytical thinking and problem-solving skills
• Experience in an academic medical center. Experience with QlikView or similar data analytics tools
• Develop quality analysis insights into biweekly and monthly reports
• Biweekly and monthly QA report such as Quality Dashboard and SA Report review with senior management team
• Create clear follow up options to improve the end to end customer experience
• Facilitate and conduct eBay Quality regime and calibrations with particular focus on frontline and customer experiences
• Proactively work to resolve problems that may hinder frontline performance and KPIs and discover other related issues
• Work with coaches and supervisors to manage employee performance and discover related solutions
• Keep update new information about QA tools or measurement system to the team
• Provide QA updates for APAC
• Perform other APAC level quality related projects
• Excellent communication, organizational and interpersonal skills
• Familiarity with working on the Internet and working knowledge of Microsoft Office programs such as Outlook, Excel and Word
• Customer focus. Genuinely cares about people, is available and ready to help
• Comfortable working independently, taking ownership, you listen carefully to input, and sensitive to changing personal demands and requirements and changes accordingly
• Excellent data analysis and process flow optimization skills
• Problem solving skill: Use rigorous logic and methods to solve difficult problems with effective solutions,
• Supports team to exceed goals successfully. Steadfastly pushes self and others for results
• Management and maintenance of the Quality documentation system
• Issuance and tracking of change controls, deviations, CAPAs, complaints, etc
• Life-cycle management of SOPs, Forms and other related documents for all departments
• Have the capacity to train personnel on salient aspects of the Quality System, e.g., for SOP updates, and mentor and instruct others on the correct use of it
• Be the main point of contact for personnel for documentation/systems related matters
• Be involved in the development and implementation of different aspects of the Quality System that will be rolled out across the company
• Assist in the development and execution of annual GMP training
• Assist in the development and presentation of Quality metrics to Corporate
• Adherence to Company Health & Safety procedures
• Participate in training programmes
• Work on project schedule, and deliveries and documentation
• Research problems discovered by clients/billing admin/RM/QA or product support
• Create/implement/test exception procedures on Advantage
• Prepare the data mining, processing, analyzing and interpreting data and information from large databases or warehouses
• Research problems discovered by clients/billing admin/RM/QA or product support and develop solutions to the problem
• Use Excel/Access Services for validation and verification through DB linkage
• Work on project schedule, and deliveries and documentation. Flexibility and adaptability to adjust to changing requirements, schedules and priorities
• The ability to socialize ideas, make recommendations and gather team consensus to move forward in performance tuning
• Validate exception reports of pre/post migration process Automate Backup and Recovery plans to reduce the risk of failed or natural disaster
• Ability to communicate well both oral and written with peers, superiors, clients and internal BNY departments. Organizational / co-ordination skills, ability to delegate. Anticipate problems, propose solutions and be able to clearly understand and describe issues. Demonstrate initiative in solving day-to-day problems and in contact with other teams / departments
• Taking an active role in complaint vigilance to ensure compliance to J&J and regulatory requirements
• Maintain and evaluate Annual Product Quality Reviews to ensure consistent product quality
• Conduct Marketing Authorisation Reviews to ensure products comply with regulatory requirements
• Complete and review technical documents of new and modified products prior to product release
• Maintain quality responsibility agreements with manufacturers
• Take a lead in the management of an effective document control system
• Assist Q&C members to continually identify opportunities for improvement
• Prepare quality reports as required
• Work with peers in other functions to improve company processes. Be pro-active in communicating future Q&C hurdles in order to avoid business interruptions
• This QA Analyst will ensures effective implementation and execution of the Kraft Heinz Supplier Quality Management System across an assigned product category. The position provides visible quality leadership ensuring that KFG supplier quality standards are understood and met through on-site assessments. This position also ensures that best practices are replicated across the category. This position requires travel up to 70%
• Lead development and Implementation of an integrated supplier quality management strategy
• BS Degree in Food Science, Microbiology or other related field
• 1-2 years of experience in food or CPG industry is required
• Lean Six Sigma to support Supplier Integration
• Understanding of the procurement processes
• Food safety and regulatory requirements
• Supplier expectations in Food Safety, Regulatory and Quality
• Deliver results through efficient quality control of accounts
• Complete interaction assessment to ensure that Level 1 and Level 2 Analysts are adhering to processes and procedures
• Close monitoring of account creation, movements and deletion through audits and remediation based on a sample size
• Monitors Call and SDM to ensure compliance and adherence to Quality Standard Process
• Oversee effective reinforcement and implementation of compliance
• Drive improvement to Overall End User Satisfaction Experience (Voice of the Business)
• Participation in bi-monthly calibrations with Operations and other Support Teams
• Review of Quality Standards to address process gaps identified
• Monitoring quality performance by gathering relevant data and producing daily, weekly and monthly statistical reports
• Provide on-going analysis and communication with respect to Quality
• Bringing together staff of different disciplines and driving the group to plan, formulate and agree comprehensive quality procedures
• Identifying relevant quality-related training needs and delivering training related for Quality improvements
• Keen understanding of Policies and Process
• Bachelor’s degree in Logistics, Supply Chain, Computer Science, Engineering, or equivalent work experience is preferred
• 5+ years of experience (warehousing or logistics preferred). Quality Assurance or Inventory experience strongly preferred
• Travel very light
• Manages products analysis and origin certificates requests Inbox
• Prepares products analysis, origin and conformance certificates, provides them to customer
• Prepares and updates documentation, related with products certificates
• Guides and manages the revision and issuance of global and site specific controlled documents using Agile eDMS – our controlled Document management system
• Supports team in other Quality Assurance activities
• Prepare the Appraisal Review work files including printing, running collateral assessment tools, assigning, and initial data entry and logging of appraisal review requests
• Complete a Quality Control Checklist on appraisal reports, both prefunding and post close lending
• Review and compare the appraisal report under review to the assessment tools and determines the adequacy and completeness of the appraisal report
• Analyze general appraisal methodology and comparable sale selection on appraisal reports
• Monitor of daily workflow of appraisal review requests
• Assist with queries, notifications, and escalations of appraisal review requests
• Managing the development of test procedures/scripts for multiple functional areas within the business line
• Investigating compliance of the laws, regulations, internal policies and procedures that apply to one or more functional areas supported
• Ensuring proficient knowledge of the operations of the functional areas
• Monitoring key risk indicators and emerging risks to identify potential edits or updates for existing test scripts/procedures
• Managing key risk indicators and emerging risk monitoring for one or more functional areas
• Performing routine to moderately complex testing and control assessment activities in accordance to the annual test plan
• Creating comprehensive audit trails/work papers and assessing and documenting appropriate test conclusions
• Identifying control deficiencies and documenting test results
• Acting as Quality Control Program (QCP) liaison for one or more functional areas
• Managing business unit meetings
• Leading collaboration sessions with the business unit to vet test findings and review testing results
• Identifying and documenting the process to pull samplings
• Updating Performance to Plan tracking report and ensuring QA Test Schedule is being executed according to the annual plan
• Maintaining accurate and complete records and preparing statements and reports
• Providing monthly QCP test results reporting
• Providing project and analytical support for medium projects and/or assisting with larger, more complex projects
• Five to seven years of experience in an applicable risk management environment - Applicable professional certifications
• Proven critical thinking and analytical skills
• Advanced knowledge of card-related laws and regulations, and an understanding of the payments industry
• Demonstrated ability to interface effectively with various levels of management
• Excellent written, verbal, and interpersonal communication skills
• Strong process facilitation and project management skills
• Six months to one year of experience in quality analysis and measurement activities
• Basic knowledge of the productivity and accuracy standards of the assigned area
• Direct and conduct internal and external audit requests and provides findings and recommendations to management
• Ensure department compliance with regulations and controls and communicate training needs to management
• Ensure data integrity and reporting accuracy during process and procedural updates
• Act as a resource for Operational best practices, standards, or current procedures
• Reviews, evaluates, designs, and implements tools for quality and safety data analysis, display, and reporting
• Accountable for designing and communicating valid and reliable data and information concerning the quality and safety of patient care in the US Family Health Plan network
• Supports the USFHP HEDIS improvement efforts by assisting physician practices to succeed on performance and quality initiatives
• Develops targeted areas for priority focus and determines metrics by practice to evaluate progress
• Prepares a quarterly package of quality and safety metrics at both the plan and provider level to be used for monitoring both USFHP and provider performance. Works with the Medical Director, USFHP and others on corrective action plans
• Assists Quality Manager with Quality Management Committee (QMC) meeting preparation. Works closely with USFHP Quality Management Committee (QMC) to ensure priority performance goals are met. Creates report tools to ensure ongoing performance improvement activities are successful
• Analyzes data from various sources including but not limited to: NCQA Quality Compass database, THP HEDIS disease registries, Health Plan claims databases, physician practice management systems and electronic health records
• Utilizes data to identify barriers to performance achievement. Develops project plan with tools and techniques for operational changes and best practice systems that demonstrate improvement over time
• Maintains a consultative relationship with physician practices and adapts project plans to optimize performance and foster information exchange. Involves USFHP Medical Director in development of improvement plans, as appropriate
• Administers targeted USFHP member and provider outreach programs with the goal of improving outcomes, patient safety and/or utilization. Conducts patient reminder calls and/or mailings regarding preventive health screenings
• Leads various projects and participates in activities as directed by the Manager of Quality and Performance Improvement and USFHP Medical Director
• Works with practices to develop necessary elements of Patient Centered Medical Home, including: open access scheduling; group visit program; improved coordination of care; health promotion and preventive care monitoring
• Prepares meeting materials for quarterly quality meetings, including those for the USFHP Quality Management Committee (QMC) and the Clinical Quality Assurance Committee (CQAC)
• Effectively utilizes technology to improve the quality of patient care and patient experience
• Works closely with St. Elizabeth's Health Care Adult Medicine Practice Manager to implement operational changes necessary for PCMH recognition
• Serves as liaison with IT Department during PCMH and various other system and software enhancement projects. Helps build, improve and maintain relationships with USFHP physicians and practice managers
• Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment
• Commits to recognize and respect cultural diversity for all customers (internal and external)
• Communicates effectively with internal and external customers with respect of differences in cultures, values, beliefs and ages, utilizing interpreters when needed
• Analytical skills required and the ability to collect information from various sources, summarizes and interprets data appropriately
• Proficient in various information systems and software applications, including the ability to develop queries using internal report writing software
• Strong project management skills including the development of project parameters, goals, timelines and outcome measures
• Knowledge of managed care concepts and physician practice operations
• Self-directed analytical abilities; ability to synthesize data into meaningful information for action
• Detail oriented with the ability to work independently under limited supervision
• Ability to read, analyze and interpret professional journals, technical procedures or government regulations
• Strong communication skills with the ability to write reports, business correspondence, and procedure manuals
• Ability to effectively present information and respond to questions from groups of managers, regulatory agencies, management and the general public
• Strong analytical skills with the ability to define problems, establish facts, and draw valid conclusions
• Exhibits effective interpersonal skills and professionalism
• Reviewing the service resolution documentation and process adherence for the Pharmacy Service Specialist team
• Perform Quality audits to determine process improvement opportunities
• Review/monitor results of appeals work and escalate as necessary
• Demonstrate understanding of applicable PSS role requirements/ guidelines(e.g., documentation and accuracy)
• Demonstrate and apply understanding of established Quality concepts and principles
• Demonstrate knowledge of role processes-flow processes/procedures
• Utilize applicable systems/tools to maintain and document Quality metrics/outcomes (e.g., SharePoint, RxConstruct, SFDC, Excel, ect.)
• Document quality/efficiency/effectiveness, using applicable metrics and tools
• Review/analyze quality data/metrics/reports and associated remediation/performance improvement opportunities
• Manages ongoing contract relationships and service delivery to clients for one or more accounts
• Builds relationships with employer/group clients (not individual members) and serves as the primary point of contact for overall and day-to-day service delivery
• Represents client internally and coordinates with other functions to implement client systems, complete projects, and address ongoing service needs
• Basic, structured, standard approach to work
• 2+ years of experience in a quality environment
• Performance rating of M or better for at least 2 consecutive years
• Demonstrated expertise in the PSS role or equivalent experience
• Familiarity with OptumRx products, systems and processes
• Should be a Graduate
• Should have prior international voice process experience in Quality
• Good knowledge of MS Office , MS Excel
• Excellent written and oral communication skill
• Should be flexible to work in 24X7 environment
• Should have a passion to work under pressure & zeal to perform
• 20% - Maintain current process data collection plans and performing the necessary analysis/metrics required per our policies & procedures
• 20% - Support Engineering related issues and assisting with data collection & analysis on problem solving activities, MRB, corrective action verification, etc
• 20% - Focus on improving quality control & inspection methods/techniques. This will include analyzing current & proposed gauging systems for data accuracy and reproducibility and using basic statistical techniques to support conclusions
• 20% - Prepare presentation related materials in support of internal & external meetings and other contractual requirements
• 20% - Support quality system development & implementation including specific focus on supporting and reviewing Shipping related documentation & records
• Participate in technical product, document & defect reviews and status meetings. Provide input on product deficiencies & possible development and integration process improvements
• Evaluate solution requirements for proper integration into the software stack, as well as, the end user experience. Utilize best practice review technology & skills, related technical material, product training & experience to provide constructive technical feedback & ensure test coverage
• Efficiently create & maintain in-depth, accurate & reusable test case documentation. Ensure that project test cases and scripts are well documented & enhanced in a timely manner throughout the testing cycle. Ensure that tests are repeatable and can be efficiently reused and executed by other team members as required. Ensure quality work, little or no rework required
• Independently setup, install, configure & maintain the test environment (physical and virtual), equipment & test tools
• Independently execute tests, analyze, record & maintain test data, provide detailed status. Identify product test deficiencies, work scope changes that may affect the test effort and schedule - communicate all issues and concerns effectively to all pertinent parties
• Work directly with the network architect team to obtain and test network MSI packages for network certification
• Work directly with the host network to obtain certification scripts, test cards and all certification material required for the certification effort
• Work directly with the networks on certification for turning on audit logs, requesting a host load to the ATM, executing certification scripts, sending communication of certification status and report outs, setup meetings with network and Diebold team for certification status and go/no go meetings and attending monthly network meetings as required
• Accurately maintain certification results and provide to Network Partners and Network Management team to verify network compliance (Send final certification results to the network and team (receipts, test scripts, close-out report)
• Three plus years of software development, integration testing experience or Quality Assurance experience within software development
• Experience in writing, reviewing and designing test cases to ensure product requirement testability. Test Automation experiences a plus
• Ability to work well with others, highly motivated, a team player, good communication & problem solving skills
• Prefer previous technical or testing experience with MS products, Windows, Internet/Intranet, TCP/IP, client server systems, HTML,CustEmize, JAVA, C++ programming, databases, Object Oriented Technologies or Open System Architecture
• Documents and analyzes test results; and makes recommendations to improve overall quality
• May be responsible for testing purchased third-party software and/or services to ensure that company standards and end-user requirements are met
• May provide quality-related training
• Ability to review tests and evaluate the work of others
• 2-5 years of related quality assurance experience
• 10 years experience in quality with Bachelor' s degree or 8 Years with Masters
• Understanding of Quality Assurance practices and processes
• Understanding of capital asset planning and justifications
• Identify and document CTQs
• Use quality monitoring data management system to compile and track performance at team and individual level
• Make continuous improvement recommendations based on monitoring observations
• Conduct quality focus groups with agents and leadership to gain feedback, share best practices and gather any concerns
• Develop and deploy communications and related material as they pertain to quality
• Data analysis and application related but not limited to the Customer Service and Finance Groups providing actionable data
• Participate in design and implementation of call monitoring formats and quality standards
• Coordinate and facilitate call calibration sessions for call center staff
• Bachelor’s degree with at least 3 years' of related work experience required or equivalent
• Experience conducting quality analysis in a service or manufacturing environment to include error-proof process design, measurement, and assessing results
• Prior experience identifying and developing CTQ processes and workflows
• Must be an effective listener with the ability to monitor large volume of calls on a monthly basis ensuring customer service and accuracy
• Must be able to read and interpret documents such as technical data, business requirement documents, operating and maintenance instructions, and procedure manuals to monitor quality of use
• Ability to be discreet and keep private information confidential
• Ability to take complex ideas and communicate them succinctly and clearly through professional documentation
• Ability to identify the use of proper grammar and punctuation
• Must have experience in working with diverse stakeholders
• Must have high proficiency in the Microsoft Office suite
• Working knowledge of call monitoring systems, case management systems and knowledge base systems (VFIRE/HEAT/MOXIE preferred)
• Working knowledge of best practices relevant to QA procedures in a call center environment
• Possess a working knowledge of project management methodologies
• Have a Service background/Financial Services background
• Possess a working knowledge of Six Sigma Methodologies
• Develop and implement quality plans, programs, and procedures
• Ensure processes and products conform to established company and regulatory standards
• Review, analyze and report on quality discrepancies to include corrective actions for recurring discrepancies
• Coordinate, maintain and deliver documentation to the customer and other external organizations
• Participate in Peer Reviews and Product Reviews as a principal team member to ensure 1st time quality and compliance to program and company requirements
• Participate in contractual reviews and audits, program/IPT meetings, and configuration control board meetings
• Perform audits of the engineering and management processes to assure compliance to established policies, procedures, work instructions, contractual requirements and program specific plans
• Witness execution of software verification tests to ensure tests are executed in accordance with approved test procedures, requirements are fully verified, and that all test procedure and software anomalies are documented and tracked to closure
• Bachelor’s degree from an accredited college in Science, Technology, Engineering & Math (STEM) or related field of study and 6 years related experience
• Bachelor’s degree from an accredited college in Science, Technology, Engineering & Math (STEM) or related field of study and 10 years related experience
• Strong understanding of software processes to include software development and configuration management
• Experience drafting, editing, and proofreading technical documents
• Ability to determine and implement improvements to existing software processes
• Excellent collaboration and communication skills, with the ability to communicate technical messages clearly to all levels of leadership
• Auditing experience, preferably to ISO 9001/AS9100
• Familiarity with Microsoft Office products: Power Point, Outlook, Word, Access and Excel
• Experience with and understanding of software development and configuration management tools, databases, or scripting languages
• Experience streamlining processes to include implementation of tools
• Position prefers a candidate with a current Secret Clearance
• As a self-starter who can work with minimal direction, implements GMG DSC program quality plans and procedures to execute the quality function at Ft Greely, Alaska
• Using quality processes and concepts, and program specific tools, provide compliance to program contractual requirements
• Review, analyze and report on quality discrepancies related to SW/HW installations and upgrade processes, for Ground Systems and PME/PBL operational products and systems
• Investigate problems and develop disposition and corrective actions for recurring discrepancies
• Must have good interpersonal skills to successfully interface with a diverse group of individuals including product development, engineering, customers, vendors and subcontractors and team members to ensure requirements are achieved
• Recommend preventive/corrective actions, dispositions and modifications and improvements
• Support operations and sustainment of missile field assets to ensure the system is fully mission capable 24/7/365
• Bachelor’s degree or equivalent experience and 3 years quality assurance or related experience
• GMD or related missile defense program experience
• Physically able to work outside in extreme temperatures, climb ladders, stand for long periods of time, work at heights
• Can work flexible schedules to include nights, weekends and early mornings
• Computer literate (understands how to navigate through GUI screens)
• Bachelor’s degree or equivalent experience and 5 years quality assurance or related experience
• Quality certifications such as ASQ
• 3 Years with Bachelors; In lieu of formal education, 7 years of relevant experience may be considered
• Demonstrated ability to communicate effectively across multiple disciplines, including Engineering, Supply Chain and Manufacturing
• Previous quality assurance experience, and understanding and application of principles, concepts, practices, and standards
• Able to collaborate in a team environment
• Able to prioritize and adjust tasks to accomplish the project result
• Ability to obtain a DoD security clearance
• Demonstrated proficiency with MES software
• Demonstrated problem solving skills and willingness to take responsibility for ensuring customer satisfaction are needed for this position
• Implement GMD DSC program quality plans and procedures to execute the quality function
• Using quality processes and concepts, and program specific tools, ensure compliance to program contractual requirements and the statement of work
• Review, analyze and report on quality discrepancies related to SW/HW, installations/upgrade, system testing, for NG Ground Systems products and operational capabilities
• Investigate problems and develop disposition and correcting actions for recurring discrepancies
• Interface with product development, engineering, testers, customers, vendors and subcontractors and team members to ensure requirements are achieve
• Audits and implement preventive/corrective actions and improvements
• BS degree and 3 years experience in a quality assurance or related experience
• Holds current Secret Clearance or ability to get one
• Physically able to travel, work outside occasionally, stand or sit for long periods of time
• Can work flexible schedules to include occasional off normal hours as necessary to meet commitments
• Possesses good interpersonal skills to successfully interface with diverse groups or individuals
• Can travel ~25% of time as necessary to support installations and testing on customer sites
• Self-starter with demonstrated problem-solving skills who can work with minimal direction
• Test Specialist for NG-CMMS3 application in Manufacturing Product line
• 5+ years of progressive IT experience with atleast 3 years in Software Testing
• Good working experience of Quality Center/ALM, SQL Server
• Expert in application testing requirements and tools
• Software test strategy, planning, documentation, automation and process improvement experience
• Experience testing with multiple delivery methodologies such as Agile and Waterfall
• Capability to perform at a very high level of technical competence and maturity, dealing with multiple assignments and ability to handle difficult situations
• Excellent written communication skills, including the ability to summarize key aspects of work for management
• Proficiency with Quality Centre (ALM), MS Office Suite (Including Word, Excel, Outlook, PowerPoint, Access, Visio, and MS Project)
• Must have initiative and proven ability to independently drive projects to completion and ability to work within the full software development life-cycle in a large scale enterprise environment
• Client experience preferred
• Experience in Agile testing
• Experience with client-server, services, web, mobile, database, and SOA technologies/ frameworks
• Experience writing/running automated scripts in QTP
• Load and Performance Testing
• Understand the business requirements
• Computer Science, Engineering or related
• Train and ramp up in internal application policies (client-specific)
• Conduct regular quality assessment on program operators using golden sets (i.e. hypothetical test questions) for program operations, disagreement ratios, and throughput analysis
• Synthesize themes, defects, risks, and agent performance into clear insights and well-developed action items
• Develop golden items for operator review
• Monitor productivity expectations by analyzing throughput of agents
• Work closely with counterpart QA to determine QA assignment schedules and collaborate on quality operation tasks
• Provide regular weekly status updates on QA performance for program performance to key project stakeholders
• Bachelor’s degree (Statistics, Data Science, and Cognitive Science highly preferred)
• 4+ years of customer service QA experience preferred
• Demonstrated examples of building QA initiatives or data insights from incubation to effective, clear business impact
• Strong people and communication skills. You’ll work to provide feedback to your team and data insights for project stakeholders in a well-developed manner
• Strong understanding of customer service metrics, as well as the function role of QA within business operations
• Content moderation, user support, product quality, or human computation background highly preferred
• Experience working with LMS, developing SOPs, and providing team trainings
• Savvy with Google Docs and Google Drive
• Intermediate to advanced Excel experience
• Knowledge and experience in conducting calibration sessions and take appropriate actions to improve as required
• Experience with developing in quality sampling techniques
• You’re analytical, with a strong eye for detail and organization
• Certified BPO Quality Analyst (CBQA) or similar certification
• Knowledge and experience in ISO and COPC standards
• Experience in product support environment
• Interest in machine learning, crowdsourcing processes, and human computation models
• Analyze complex credit reporting data for inaccuracies and deficiencies
• Coordinate transactional testing to monitor data input errors and identify patterns (systematic, procedural, training, etc.) in order to provide recommendations to improve quality
• Determine opportunities for process optimization and automation; implement automation through the use of technology where possible
• Ensure the timely and accurate completion of all tasks and activities within the work unit, ensuring transactions are completed following regulatory guidelines and internal procedures, and meeting defined service levels, goals, and expectations
• Maintain accurate and detailed documentation of processes, results, and analyses
• Coordinate quality assurance activities with internal and external partners
• Document and track issues and work with business units to ensure completion of resolutions
• Manage reviews of operating tasks and functions to ensure department adheres to all regulations
• Assist Managers / Supervisors with updating and implementing internal controls and procedures as risks are identified
• Review and track daily/weekly/monthly statistics, and trends
• Perform special projects and other duties as required
• College degree in a business related field or commensurate work experience required
• Familiarity with credit bureau data and furnishing preferred
• Familiarity with the following database environments; ICDW, INFOPROD, BUSPROD
• Knowledge of CCB support systems preferred; C3, MSP, ALA, CALS, Recovery1, CMS/DDA, LAW, CART, EPIC, MARS, SSRS, e-OSCAR, TU Direct, Experian Access, Equifax ePort, Innovis Data Solutions, Envision
• Knowledge of credit reporting processes and procedures, Risk, Quality, Compliance, and/or Audit related experience is preferred
• Solid PC / software knowledge, particularly Excel and PowerPoint
• Must be able to perform responsibilities with minimal supervision
• Must be able to manage multiple tasks simultaneously
• Strong initiative to introduce, implement, and support improvements to current practices and procedures
• Must have above average communication skills and be able to lead group meetings and discussions covering complex topics
• Strong technical aptitude, particularly with SQL is preferred
• Perform receiving, product and shipping inspections of hardware in production facility to ensure conformance with company, contract, and regulatory requirements and standards
• Interpret engineering drawings for tolerances, coatings, and marking specifications
• Translate engineering drawings into quality requirements in order to develop product inspection checklists
• Work with suppliers to ensure conformance to engineering drawings and First Article Inspections
• Review, analyze, and report on quality discrepancies
• Investigate problems and determine disposition; identify corrective actions for recurring discrepancies
• Perform process and product audits
• Review test plans, test cases, and completed reports for completeness and consistency
• Interface with Production and Systems Engineering functions to address quality through drawing and integration/ assembly instruction design and peer reviews
• Witness/monitor testing
• Bachelor’s of Science degree and 6 years of quality or manufacturing parts inspection experience. 10 years of relevant experience may be accepted in Lieu of a degree
• Proficiency in review of engineering drawings and inspection of hardware/material
• Ability to work as part of a team to support accomplishment of team goals
• Lean / Six Sigma or statistical quality control experience
• Experience with CNC coding, manufacturing, and inspecting parts to ASME Y14.5M Geometric Dimensioning and Tolerancing standards
• Obtain and review Supplier requirement documentation for accuracy and compliance to procedures by working with Baxter employees and suppliers as needed
• Resolve areas identified as compliance issues related to supplier requirements
• Act as Subject Matter Expert (SME) for the New Supplier Request process and communicates documented issues with the requestor and Cross Functional Team
• Interpret and execute policies and procedures that affect the organizational unit (primarily Acquisitions and Divestitures)
• Utilize the Global Supplier Quality Trackwsie System (GSQTS) and Supplier Audit Module (SAM) for creation of supplier, Master and requirement records, maintaining supplier quality records and uploading New Supplier requirements
• Executes protocols for Acquisitions and Divestitures
• Interact frequently with functional peer groups
• Team player with good problem solving skills, and good verbal and written communication skills
• Must be able to handle multiple projects concurrently, must have computer experience
• Working knowledge of FDA Regulations
• Application of Supplier Quality procedures and policies when qualifying suppliers
• Issue identification and recommendations for resolution to keep Acquisition and Divesture projects on track for due date
• Bachelor’s degree in the life sciences
• 1 – 3 years of experience working in a pharmaceutical or medical device industry
• Bachelor degree, major in related Engineering Discipline
• Above 5 years working experience for SQE, experience on connector will be preferred
• Excellent written & verbal English
• Familiar with stamping, molding, assembly process and quality control method
• Be familiar with ISO9000/TS16949 and other quality system
• Familiar with quality tools such as PPAP, SPC, MSA, FMEA, and Control Plan
• Certified internal audit will be plus
• Good analytical and problem solving skills, familiar with 8D
• Excellent in Excel, Word and PowerPoint
• Good time management skill, prioritize assignment well
• Positive working attitude, with good communication skill and strong confidential sense, resolving complex problems neatly
• Experience on CQE will be preferred
• Participate in new source decision, responsible for new supplier audit, development and qualification
• Supplier APQP process management, especially design review, quality control plan resource verify
• Run at rate on-site and on time PPAP approval, compliance report follow up
• Define & update incoming inspection plan and QIP, boundary samples and inspection gauge of approval
• Supplier engineering change management and follow up
• Summarize & monitor supplier quality performance (DLPM, DPPM, and CC), drive the supplier to CIP
• Supplier annual audit and irregular audit when necessary
• Handling nonconforming issue and initiate actions to supplier with 8D problem solving, drive the supplier to do error-proof action
• Participate in customer/internal audit of responsible supplier and respond all relevant CA
• Filing related documents of SQE, such as supplier issue list, supplier meeting, deviation, ECN list
• Coordinate TE internal team to drive or support the supplier when necessary
• Hold the supplier quality review meeting of top worst supplier with sourcing team
• Training the supplier on TE request and others base on the supplier situation, share the lesson learned to the supplier in time, make sure supplier overall quality meet TE target
• Quality system management. To establish，maintain and optimize quality system effectiveness and suitability
• Perform process audit and follow up relative actions to maintain and optimize product quality control and assurance system
• Process quality control include deal with customer audit, customer complaint, process quality control, leader of quality issue solve process and quality inspector management
• Be good at the Quality system of ISO9000, ISO14001 and TS16949 experience were preferred
• Be good at sensor field,
• Be good at Quality tools such as CP, FMEA, Poka yoke, SPC, FTA, Fishbone, 5Why, etc
• Good communication/coordination skill
• At least 2 years of QA/QS working experience
• University degree in Electrical /Mechanical or Electronics Engineering or related field
• Good command of written & spoken English skills
• Good command of Excel, Word, Project, PowerPoint, Outlook
• Certified National Quality Engineer is preferred or Six Sigma Black belt will be added advantage
• Perform Quality Engineering functions in Mission Assurance supporting program activities
• Provide evaluations of processes and products, assuring compliance to contract requirements as well as ISO 9001 and AS9100
• Review technical documents, plans and reports to determine compliance with specified standards
• Support and participate in technical customer meetings (Kick-off meeting, Preliminary Design Review, Critical Design Review, Technical Interchange Meetings, Test Readiness Reviews, etc.)
• Support inspection of product and customer documentation
• Metrics Data Collection and Analysis
• Perform Receiving inspection of incoming parts
• Review, analyze and report on quality discrepancies related to assembly, process, mechanical, electrical and electro-mechanical systems
• Investigate problems and develops disposition and corrective actions for recurring discrepancies
• Interface with manufacturing, engineering, customer, vendor and subcontractor representatives to ensure requirements are met
• Recommend corrective actions, dispositions and modifications
• Perform ISO/9001/AS9100 Internal Audits
• Support maintenance of ISO 9001/AS9100-certified Quality Management System (QMS) including external audits by customers and regulatory authorities
• 10+ years of experience in Quality and Production Engineering related fields (quality assurance, software/systems engineering) or 8+ years with a Master's degree
• Ability to obtain an interim Secret Security Clearance prior to hire with ability to obtain Secret Clearance after hire
• Strong customer engagement and communication skills
• Microsoft Office (Word, Excel, PowerPoint) skills
• Possess great planning, coordination and organizational and problem-solving skills
• Knowledge and experience with the quality standards associated with each of the elements of these contracts (i.e., AS9100, ISO 9001, FARs)
• Bachelor's degree in Engineering or related technical field preferred
• Aircraft modernization experience
• Experience with the obtaining flight and aircraft certifications and/or Current "FAA Inspection Authorization" certification
• Operational Knowledge of Corrective/Preventive Action Systems, Statistical Process Control and Risk Management practice
• ISO 9001/AS9100 Internal Auditor or Lead Auditor training and experience
• Experience leading Corrective Action discussions and driving teams to Root Cause
• Consistently deliver project deliverables to agreed schedules without compromising quality
• Regularly communicate assignments' progress against agreed schedules. Alert the PM/TL well in advance where a deliverable is not achievable or a slippage is likelihood, allowing sufficient time for a sensible course of action
• Seek assistance from Senior Testers, BAs or Developers to understand the impact of functional solution designs in order to ensure that enhancements have adequate test coverage
• Minimum 3 years of experience in software testing
• Good knowledge of SQL command
• Good Analytic thinking skill, Problem solving skill (Proactively solving problems which arise during the development/ testing processes) and fast learner
• Good written communication skills and good verbal communication skills
• Thai Nationality Only
• Performs quality audits on patient files to determine if information was processed according to standard operating procedures
• Analyzes quality audit results in order to assess future training needs for the team; provides feedback to management team on standard operating procedures and updates as needed
• Leads ongoing quality training sessions in order to reduce quality issues on the team
• Assists with creating new quality metrics
• Provides dedicated support to an assigned subteam
• Ability to lead and develop training sessions that address quality issues
• Must be self motivated with strong positive attitude
• Ability to take direction, work independently
• Must have excellent time management skills
• Excellent communication skills; ability to communicate effectively both orally and in writing
• Good problem solving skills and ability to prioritize
• Good analytical skills; desire to further develop analytic skills
• Call Audit and 1-1 Feedback Sessions
• Coaching on IIA
• Group Coaching on IIA
• New Hire Soft skill Training
• Conduct Mock Calls for New hires
• Deliver Grammar coaching sessions
• Monitor Call Etiquette Adherence
• Coach on Customer handling techniques
• SOD Development and Adherence
• Conduct E-mail Audit and feedback
• Develop and maintain SS Portfolio for Chennai
• Process Trainings
• Other required audits as per business needs
• Conduct Soft Skill & LVA (Language, Voice and Accent) Programs
• Conduct remedial/refreshers
• Training Needs Analysis, Course Calendars and adherence to training calendar
• Reporting and dashboards for the training
• Work with content development team & design training curriculum on process specific business communication
• Deliver and evaluate impact to business by measuring end of training feedback, on the job performance
• Coach Phone/Email Etiquette, Call Handling and Cultural Differences etc
• Content Development and conducting TTTs on the content
• Conduct TTTs for facilitation and training delivery skills to the other trainers
• Participate in the evaluation of software requirements and development of QA plans, QA test scripts, and acceptance criteria for various testing phases
• Participate in the identification of QA tasks and associated level of effort for the project plan
• Prepare and execute acceptance testing of new or revised modules, as well as automated test scripts
• Write clear and concise defect reports and validate fixes
• Minimum one year of experience with automated testing and modeling tools, change management, and test case generation techniques
• Bachelor’s degree from an accredited college or university
• Experience with or strong understanding of SQL server and oracle database structure
• Strong analytical skills with a basic understanding of client/server architecture and computer networks
• Responsible for conducting investigations into quality deviations of batches, preps, lots, out of specification lab results, equipment, and facilities to ensure all cGMPs, SOPs, product registrations, and client requirements are met. Assist in determining root cause of the incident and appropriate CAPA. Make recommendation on batch approval/rejection based on the results of the quality investigation, assist in determining steps necessary to resolve problem batches. Responsible for the timely closure of investigations to meet departmental Metrics
• Provides guidance to Commercial Operations regarding remediation activities required to continue production. Authorized to suspend manufacturing operations when situations warrants. Assists Commercial Operations in evaluating batch release documentation against current manufacturing regulations and site procedures
• Assesses event impact and risk to product, lot, facility, patients and process. Classifies criticality of event (critical vs. non-critical). Provides guidance in determining whether a deviation (or other remediation) is required prior to release
• Represents Quality Assurance as a participant of Patheon–Client teams supporting Commercial Operations. Communicates with team members and clients providing information regarding quality issues, educates clients regarding Patheon SOPs and processes, co-ordinates efforts to resolve issues in a timely manner
• Provides guidance to Commercial Operations to ensure compliance with all applicable regulations and drives timely resolution of GMP issues
• Performs tasks/deviations/investigations/protocols/IQ, OQ, and PQ’s; also be involved in the review and approval of various site Operation documents such as cleaning validation documents, change control requests, etc
• Works closely with other members of Packaging, Manufacturing and Quality to recognize opportunities for improvement and elicit change through the use of Patheon’s Change Control processes, CAPA system, PA-II initiatives
• Participates in inspection readiness activities and may also be involved in inspections by regulatory agencies
• Models effective and constructive communication and interactions with technical departments both orally and in writing; maintain acceptable proficiency in technical and non-technical (e.g. interpersonal) skills
• Requires attention to detail, good organizational skills, and a sound understanding of cGMPs and Manufacturing/ Packaging
• Escalates critical events and investigation findings to Quality Assurance Management
• Requires interaction with Process Engineers, Records/Release, QA Management, Quality Control, QA Regulatory, Engineering, Commercial Operations and Clients
• Maintain accurate and sufficient documentation of TSR/CSR calls including
• An Associates Degree (AA) from an accredited university or college; or a High school diploma, GED and 1 years related work experience
• Some prior supervision experience preferred
• Ability to monitor and record improvements in performance
• Ability to provide feedback and demonstrate a variety of coaching methods
• Facilitates meetings regarding certain issues or agenda items for the purpose of maintaining the licensing and accreditation requirements
• Conducts reviews utilizing medical staff and multidisciplinary criteria/guidelines/indicators
• Determines which cases fail to meet the criteria and require further multidisciplinary review
• Executes the quality improvement monitoring agenda for assigned departments to include all aspects of data management and analysis of trends and patterns of practice
• Serves as a resource regarding regulatory and organizational requirements
• Assures that activities related to the quality improvement process will meet the federal, state and local standards and requirements
• Serves as a liaison between the medical staff, ancillary support departments and QI department members
• Ensures confidentiality of information
• Provides information to physician profiles based on quality of care and focus reviews
• Compiles information and prepares quarterly reports
• Coordinates the development of meaningful quality improvement indicators that comply with organizational guidelines and regulatory requirements
• Conducts statistical analysis to determine data reliability and confidence intervals
• Assists in evaluations for assigned areas and coordinates approval
• Updates Quality Improvement Plan and coordinates approval
• Develops and implements systems, procedures and forms to improve data collection, management and display and to aid in the education of new processes or changes in standards of practice
• Completes special projects, studies and related statistical analysis
• Previous experience, usually two (2) - three (3) years in either a medical staff or quality improvement function
• Bachelor's degree in a health related field preferred
• Medical Terminology certification preferred
• ART, RRA or LVN preferred
• Certified Medical Staff Coordinator preferred
• Significant knowledge of TJC, Title 22, NCQA and CMA standards and requirements, TQM and tools for indicator development and display
• Broad working knowledge of medical care practice and procedures including familiarity with medical records and chart review
• Strong statistical and data management skills
• Ability to analyze and summarize complex clinical situations
• Proficient with software used in the department
• Follow good documentation practices for the accurate and timely documentation of all activities
• Perform chemical and instrumentation testing of raw materials and finished product
• Follow Mountain View Site Policies
• Assist with establishing & maintaining safe work standards in the lab
• Peer review all laboratory and inspection documentation
• Conduct investigations and root cause analysis for laboratory and production issues
• Use of analytical balances, HPLC, UV, pH meter
• Maintain instrument readiness through periodic maintenance and calibration
• Able to troubleshoot equipment and methods
• Support Deviation, CAPA, change control and other quality systems for PreveLeak
• Train new employees in areas of proficiency
• Design studies to evaluate product or raw material issues
• Use the site document control software for review, authoring and editing site procedures
• Author reports associated with work and investigations performed
• 2 years’ experience in medical device, biologics, and/or pharmaceutical manufacturing desired; Knowledge of regulations and standards (MDD, QSR, GMPs, ISO 13485) desired; Ability to understand the device and drug operations desired; Demonstrated organizational, problem-solving, and analytical and time management skills desired. Good technical writing and oral communication skills desired
• A minimum of 5 years of experience working in the pharmaceutical or similarly regulated industry is required
• A minimum of 2 years of experience in a Quality Assurance, Regulatory Affairs, and/or Stability position is required
• Experience with statistical software packages (e.g., Minitab, SAS, Statistica, JMP) is preferred
• Experience working with solid and liquid dose products is preferred
• Proficiency in MS Word, Excel, and Power Point applications is required
• Assists with and monitors Fax quality Review Process
• Assists with regional payer surveillance activities
• Firm understanding of reimbursement, patient assistance programs and benefit verifications
• Document the understanding as part of the reverse KT
• Seek signoff from the client
• Partner with the Business Analyst to provide suggestions on the requirements to drive clarity based on experience in earlier projects
• Seek review of updated documents from relevant stakeholders
• Conduct feasibility study to identify tools /methodologies /frameworks to meet the client's requirements
• Capture and document the business/ application levels requirements details in WIKI that can be used for induction of new members to the project teams
• Conduct KT for new team members
• Organize boot camp for new joinees
• Routine analysis of production samples and raw material samples by various wet, classical and instrumental methods
• Operation of instrumentation such as densitometer, AA, GC, GPC, LC, auto-titrator, and FTIR
• Standardization of various instruments and titrants in addition to the maintenance of SPC control charts and routine maintenance of laboratory equipment is included in the job duties
• Preparation of monthly reports, project summaries and equipment justification are also functions of the position
• The Analyst will be required to work rotating 12 hour shifts
• Position requires use of Excel spreadsheets, Access database, Microsoft Word, in addition to software usage on equipment
• A minimum of a Bachelor’s degree (or equivalent) is required
• A focused degree in a technical discipline such as Chemistry, Microbiology, Engineering, Pharmacy or related field is preferred
• A minimum of 2 years of GMP experience in Pharmaceutical, Medical Device, OTC Drug, Cosmetic and/or Food/Dietary Supplements Industry is required
• A general understanding of OOS (Out of Specification) and OOT (Out of Tolerance) results is required
• Working knowledge of manufacturing control systems is preferred
• Experience with SAP, SharePoint and LIMS is preferred
• Six Sigma certification or process excellence training is preferred
• Technical writing experience/skills are highly preferred
• GMP manufacturing, laboratory experience, and/or pharmaceutical regulatory experience preferred
• Experience in writing and assembling Annual Product Reviews is preferred
• Experience in Statistics and experience with related software programs preferred
• This position will be located in Skillman, NJ or Fort Washington, PA and may require up to 10% travel depending on business needs.Quality Systems
• Ensuring ISG’s adherence to Project Management guidelines and timeframes
• Work with project managers to resolve exceptions quickly following ICG-wide timelines
• Responsible for reviewing and providing feedback to project managers on program, initiative, and project descriptions to ensure they meet capitalization guidelines
• On a weekly basis, prepares meeting material for global project management status calls using reports from multiple systems
• Reviews project accomplishments/status updates to ensure they are in compliance with established formats
• Publish internal ISG newsletter including project updates from multiple divisions
• Available on an ad-hoc basis to assist lead PMO with preparing senior level materials, reconciliations etc
• Experience working with evolving processes
• Evidence of working cross-functionally to achieve a common goal
• Understanding of documentation policies and processes
• Ability to proficiently use MS Office products
• Experience in a Financial Institution or related industry
• Conduct on-going quality monitoring and coaching for the SMB Portfolio Management and Growth Teams
• Conduct joint monitoring and calibration session with internal and external customers
• Provide expert commentary of call handling to client audiences
• Assist with process/service improvement initiatives
• Assist with or lead special projects Other duties as assigned
• Analyze data, conduct trends analysis and identify root causes of trends and process improvement opportunities
• Solve and/or make recommendations to implement changes to correct process issues & performance gaps
• Reviewing the work of the specialists and offer additional training, development opportunities and coaching directly to agents to improve performance
• Assist with the preparation of Quality & Training materials
• Present quality training to new hires
• Train entire new hire classes, as needed, by training department
• Write and deliver quality tips to agents for performance improvement
• Serve as SME in variety of functions and for a vast variety of audiences
• Perform batch record review for GMP batches produced at Baxter for accuracy and compliance to procedures based on regulatory requirements and internal guidelines, etc
• Reconcile discrepancies with documentation and/or electronic systems as appropriate
• Facilitate an environment of teamwork and communication between Quality Assurance, Production and other support functions to ensure on-time Quality review of batch records in order to achieve internal targets and contractual commitments for batch release
• Performs Quality review in classified areas, reports errors, deficiencies, discrepancies and observations to management. Expected to escalate when product safety is or may be compromised
• Initiates event investigation reports
• Participate in continuous improvement projects to improve department operations, increase efficiency, solve problems, generate cost savings, improve quality, and increase employee and customer satisfaction
• Bachelor’s degree in a science discipline or Bachelor’s degree in non-science discipline with at least three years of Pharmaceutical Quality or Manufacturing experience
• Computer proficiency in Microsoft Word, Excel, and Outlook and the ability to use enterprise software (examples include: JDE, BPLM, Pilgrim, Trackwise, etc.)
• Uses pertinent data and facts to identify and solve a range of problems within area of focus or expertise
• Investigates non-standard requests and problems, with some assistance from others
• May support assessment of end to end Optum360 revenue cycle, yet will primarily focus within a specific Optum360 revenue cycle process area
• Acts as a resource for other Quality Analysts with less experience
• Some proficiency in understanding of basic process management and total quality management principles and methodologies (e.g., Six Sigma; Lean)
• Demonstrate understanding of relevant organizations' operations, products and applications, strategies, processes, and / or business priorities in order to build effective solutions
• Engage and often directly support Quality auditing activities to validate process performance
• Support the analysis of quality auditing findings as it relates to business process information (e.g., metrics; analytics) to identify key issues, trends, and potential root causes (e.g., training issues; lack of understanding by user community) that point to improvement opportunities
• Support engagement with relevant stakeholders (e.g., end users; SMEs; sponsors) to establish appropriate criteria and goals (e.g., efficiency; effectiveness) in order to direct investigation into problems and potential solutions
• Support the communication of potential impacts and risks associated with implementing proposed solutions, progress of actions taken to resolve risks and gaps identified
• 2+ years in a role supporting a quality function or related operational function
• Basic to intermediate experience with MS Office including Word, Excel and PowerPoint
• Basic to intermediate SharePoint experience including utilization and site maintenance
• Intermediate or Expert Visio experience (or like software)
• Proven record of positive, effective coaching and development ability as well as supporting effective team interactions
• Prior experience in large, multi-function and cross geographic organizations
• Experience specifically working in an Operations Environment
• Experience specifically working in a Revenue Cycle Environment
• Basic to Intermediate Statistical Analysis experience using SSA, Minitab, JMP, or a similar statistical software tool / application
• Formal Quality Training experience (ie: Six Sigma, Lean, TQM, etc)
• Reviewing screening results that result in matches. Evaluating and resolving potential and exact matches, referring as appropriate to compliance for AML Investigations
• Analyzing alerts and investigating customers whose name match with Special Interest Person, Politically Exposed Persons and other adverse media during the New Business application stage and ongoing basis
• Ensure review and disposition is adequately documented. Conducting ad hoc searches to determine if there are customers that match names referred by business units, regulators, and government agencies
• Check and analyze transactions to ensure accuracy, consistency and client satisfaction, as well as ensure that quality standards are met
• Present monthly, quarterly and yearly assessments of the Team’s quality performance
• Identify areas for improvement in Associate’s performance through trending and analysis
• Coach and counsel Associates
• Initiate and implement process improvements to effectively align Team’s capabilities with current and future needs
• Conduct calibration sessions to ensure uniformity of understanding
• Recommend training programs necessary to drive improvement
• Develop test methods and techniques to ensure in-depth knowledge of the Business Unit’s policies and processes
• Develop and propose better quality audit processes
• Play an integral role in the MBPS process audits
• Ensure that appropriate Compliance Programs are completed by the Division
• Perform other tasks/projects assigned by the immediate superior and/or the Business Unit’s Operations Leader(s)
• Perform calling of funds for New Business
• Issuance of New policies
• Perform manual Bridger Checking before policy issuance
• This individual will work closely with the Manulife Singapore Compliance Department (AML investigations, client on-boarding and maintenance, etc) throughout the duration of an investigation for a possible name match
• Demonstrate a clear pride of ownership
• Actively participate in the Agile development process
• Maintain a fun, inclusive and creative work environment
• At least 3 years experience in one or more of the following: Java, JavaScript, Objective-C, Android, JavaScript frameworks such as jQuery
• Familiarity with continuous delivery practices
• Software Automation experience
• At least 3 years experience in REST API and UI driven testing and test automation
• Knowledge of Agile development process
• SharePoint 2013 experience
• ISO9001 and auditing experience
• Previous Quality Assurance experience
• B.S. Technical Writing
• Analyze project and/or change documentation (BRD, FRD, TDD, CR) to
• Create detailed test cases focused on the functional changes and regression
• Provide application test requirements and contribute to the Detailed Test Plan
• Participate and drive test execution of application/function test cases according
• Determine and obtain appropriate test data to support test case execution
• Proactively communicate and collaborate with test teams and support partners
• Provide comprehensive administrative services to coordinate and maintain Process Command Media and business practices
• Support the Configuration Management process by attending Engineering Review Board (ERB) meetings and WPIs
• Maintain the Discrepancy Reporting system (DR) database and generated reports
• Edit online Document Management System Command Media and all CDRLS delivered to the customer
• Edit revisions and all new quality system documents for format and basic requirements before loading documents into SharePoint or sending up to Command Media
• Perform as one of the Quality System Lead Auditors to schedule and perform audits of internal departments, including classified programs
• Collaborate with other internal auditors to perform a majority of audits
• Coordinate with department managers regarding the corrective action responses from internal and external audits
• Provide audit and corrective action information to the Mission Assurance Manager for quality system metrics reporting. Assist in third party audits by our customers and ISO Registrars
• Maintain the Quality System department documentation and files
• Provide supplier quality technical support across all Program including visits to the suppliers
• Assist QE’s and Engineering when needed in the assembly, test, procedures, requirements, practices, techniques, and principles
• Analyze hardware nonconformance and dispositions
• Provide technical solutions to a wide range of problems
• Report supplier quality ratings and provided direct access to the Supplier ASAP and update SAP folders
• Train suppliers and participate in customer meetings. Support Supplier Quality Management in Baltimore (SMA)
• Create metric reports using Excel tables and charts
• Utilize the NG system to manage documents and product structures and the transfer of this information to SharePoint for company usage
• Check accuracy of document changes and conformity to documentation standards
• Initiate, demote or promote, review, and approve documents and product structures associated with new product design and engineering change orders within the NG system
• Develop and implement program quality plans, programs, and procedures using statistical quality control statistics, lean manufacturing concepts, and six-sigma tools and analyses
• Ensure that performance and quality products conform to established company and regulatory standards
• Review, analyzes and reports on quality discrepancies related to integration and test
• Bachelor’s Degree in Business, Engineering, Quality, or Technical field, plus 6 years of related experience in Aerospace and military contract environments (8 years of experience with Associate’s Degree, or 10 years of experience in lieu of degree)
• Experience in Quality System Auditing to ISO 9001 and AS9100
• Experience with root cause investigation, change management, risk management and technical writing
• Advanced use of computer and software applications
• Experience with training or coaching others
• Strong communication, influencing and leadership skills: ability to communicate at all levels of the organization, and to interact with and influence cross-functional and cross-business teams to drive results
• Strong business acumen, interpersonal skills relating to teams with diverse cultures and business practices
• Strategic and tactical execution abilities, including strong organization skills
• Ability to take initiative regarding innovative approaches to problem solving in a fast-paced, changing business environment
• Ability to apply principles of logical or scientific thinking, root cause and statistical analysis
• Ability to analyze, graph, and present data in a way that facilitates and drives decision making
• Experience in Quality Systems process development, support, integration or enhancement
• A Certification in Six Sigma Green or Black belt
• Active Secret security clearance or above
• Forecasting and management of resource allocations across the team
• Identify areas for improvement in efficiency, test cycles, and test automation, and recommend solutions
• Troubleshoot issues in production, UAT & QA and perform root cause analysis of issue on hand
• Provide timely feedback to team members and business partners, and ensure execution. Coaches to ensure that quality control standards are understood and achieved
• Reviews teams' performance results through Account Reviews and audits to ensure compliance with department procedures and regulatory regulations
• Interpreting quality audits, drive improvements and change, and facilitate test methodology discussions across the business unit
• Provides guidance and offers expertise to team within the QA organization as well as functional business area partners
• Develops the skills of team members through a combination of goal-setting, delegation, one-to-one coaching, counseling and performance management
• Evaluate and oversee generation of all reporting requirements, recommending updates/changes as appropriate
• Ensures compliance with department processes, service level agreements (SLAs) and regulatory rules
• Assist with problem resolution, responds to internal customers, third parties as needed to facilitate issue resolution
• Collaborative decision-making and good judgment
• Demonstrated ability to lead a diverse team and drive strategy
• Knowledge and application of successful business analysis tools and practices with practical experience
• Excellent project management and client partnership ability
• Strong technical analysis and problem solving experience - yet adept at interfacing with all levels of management and influencing in a matrix organization
• Knowledge of CCB support systems a plus (e.g.C3, MSP, ALA, CALS, Recovery1, DDA, LAW, CART, EPIC, MARS, e-Oscar, credit reporting agency applications)
• Strong interpersonal skills; Proven ability to build strong partnerships with colleagues across levels, desire to learn quickly and think strategically
• Proven ability to manage people and build high-performance teams
• Ability to work in a highly demanding fast paced environment
• Demonstrated knowledge of Excel and other Microsoft office products
• Knowledge of Credit Bureau data furnishing and dispute management regulations a plus
• Statistical analysis experience a plus
• BS/BA required; quantitative focus / advanced study a plus
• 3-5 years of relevant experience in a related area (i.e. data analysis/auditing/quality control/testing)
• Performing required analyses on samples
• Calculating batch adjustments and communicating these to production personnel
• Preparing and standardizing reagent solutions
• Inspecting all incoming and outgoing bulk shipments of finished products and raw materials
• Providing technical assistance and support to all plant operations
• May be responsible for performing routine maintenance and up-keep on assigned laboratory equipment and work areas
• May be responsible for calibration and associated recordkeeping of analytical equipment or other special projects as determined by the QA Manager
• May serve on the QIT (Quality Improvement Team), Step-teams, Quality Action Teams (QAT’s), or work with production and engineering or other QA personnel on Process Control Planning or Process Improvement Teams in efforts to achieve statistical process control and capability
• Comply with all applicable site Safety, Health, Environmental and Security policies and procedures
• Assist in analyzing and reviewing informational business materials
• Collecting and organizing complex technical, management and administrative information required for preparation of documents or deliverables
• Develop and integrate graphics into deliverables as required
• Analyze project materials in terms of correctness, meeting expectations, and conforming to standards
• Maintain matrices, reports and schedules, as needed
• Must be either a US Citizen or Green Card holder to obtain required Public Trust clearance
• Coordinate with Technical Leads and team to obtain information needed to update the client’s systems
• Monitor deliverables supporting the MAPD application
• Monitor requests from REMEDY and eCHIMP
• Provide training on quality and process improvements
• Monitor deliverables and ensure they are submitted on-time
• Interface with customer, vendor and subcontractor representatives to ensure requirements are met
• BS/BA degree and 3 years’ experience or 7 years of reasonable and directly applicable work experience will satisfy education and experience requirements
• Ability to work in a team and participate in formal reviews of deliverable products
• Able to understand and learn technical specifications, system requirements and other application design information
• Experience in two of the following: eCHIMP, Clarity, or Remedy
• Ability to train technical and non-technical staff
• Understanding of the health care industry
• Experience with CMS or health care
• Experience with the MAPD applications and/or team
• Experience training technical staff
• Demonstrated strong organizational skills
• Participate in Peer Reviews and Product Reviews as a principal team member to ensure First Time Quality and compliance to program and company requirements
• Perform receiving, in-process and final inspections on hardware material received
• Bachelor’s degree from an accredited college in Science, Technology, Engineering & Math (STEM) or related field of study and 6 years of combined software & hardware-related experience (additional 4 years of experience in lieu of degree)
• Understanding of hardware processes to include ability to read/understand drawings and ability to conduct inspections in accordance with drawings
• Understanding of quality requirements flow down to suppliers using supplier quality clauses
• Demonstrated success drafting, editing, and proofreading technical documents
• Experience working with Microsoft Office products: Power Point, Outlook, Word, Access and Excel
• Ability to determine and implement improvements to existing processes
• Ability to obtain a Secret Clearance
• Bachelor’s degree from an accredited college in Science, Technology, Engineering & Math (STEM) or related field of study and 10 years of combined software & hardware-related experience. (Additional 4 years of experience in lieu of degree)
• Experience with and understanding of software development tools, databases, or scripting languages
• Experience conducting First Article Inspection (FAI)
• Experience using hardware measurement tools
• Bachelors Degree and 6 years of experience
• Must demonstrate a detailed working knowledge and understanding of QA principles, concepts, theories, regulations and practices
• Must possess an understanding of Configuration Management and managing baseline changes
• Skilled at Requirements Management which includes mapping and traceability to ensure all requirements are met
• Must be able to work on a self-initiated basis and in a team environment
• Experience in root cause analysis and resolution
• Must have strong verbal and written communication skills to accurately document, report and present findings; and, strong interpersonal skills to effectively interface with all levels of employees, management and outside representatives
• Skilled at conducting audits to ensure compliance with defined processes
• Skilled at the development of metrics to enhance and act as leading indicators of any pending impacts to program success
• Formal training in ISO9000/AS9100 or CMMI and extensive knowledge of Quality Management Systems
• Skilled in ISO Audit preparations
• Reviews quality records and data on various elements of the company's Quality Management System to ensure compliance, determine trends, and analyze root cause (ex: travelers, nonconformance reports, corrective actions, inspection results, configuration logs, training records). Coordinates with responsible personnel and supervisors to develop or obtain corrective action plans. Prepares summary reports, charts, and statistical analysis as required
• Plans, coordinates, and leads internal audits and surveillance activities of the company's Quality Management System, including interviews, observations, and review of manufacturing, inspection, and test operations and records on shop floor. Creates summary reports and reviews results with management. Conducts opening and closing meetings with responsible management for areas being audited
• Supports Quality department administration, develops databases, prepares reports. May supervise records center operations, train and oversee department assistants to review quality records for incomplete operations and errors. Provides training and coordinates with responsible personnel and supervisors to get records corrected, prevent recurrence, and improve processes
• Typically requires a Bachelors degree in Manufacturing Technology, Mathematics or related field along with three or more years experience working as a quality analyst in a manufacturing environment. May substitute additional experience as a quality analyst in lieu of education
• Requires a general understanding of quality procedures and system requirements in a manufacturing environment as well as general knowledge of quality concepts and principles including the ability to read and understand engineering drawings and specifications; the ability to identify and interpret data; the ability to prepare detailed statistical reports and documents; interpersonal, verbal and written communication skills to explain general information effectively with all levels of employees; organization skills to maintain flow of work within the unit; the ability to establish priorities; and general knowledge of computer operations and applications and word processing and spreadsheets
• Ability to work both independently and in a team environment is essential as is the ability to work extended hours as required
• Ideally an HND (Laboratory Technology) or equivalent
• A proven applied competency in one or more of the following: - Chemical analyses, Microbiological analyses, Brewing Quality Control
• At least three years practical laboratory experience in an ISO 9001 environment
• Experience of teamwork in a pressurized production / QA environment
• Fundamental Quality insight focused on the wider business need and how it impacts on GGBL production activities
• Analytical thinking style
• Able to contribute to the effective working of the team
• Ability to follow through to deliver high quality results
• Ability to organize and deliver training to other team members and production personnel
• Commit to Occupational Health and Safety standards. Frequently state and articulate that Safety is our No.1 priority. Be visible as an ambassador for safety by behaving in a safe manner at all times and always challenging unsafe practices and behavior of others, reprimanding where appropriate. Adhere strictly to the site safety rules and systems and equipment operational procedures
• Shall be committed to producing safe and quality products by following all instructions related to the Food Safety and Quality Management System
• Provide a comprehensive analytical and microbiological service to the Production and support teams
• Be the Quality voice of the aligned team
• Attain the highest standards in the area of Quality, Cost and Customer Service
• Deliver a high performance service to its customers across the Brewery
• Interact with a wide range of colleagues on the technical side of the business to carry out analyses and deliver the service required
• Take responsibility for their training and development
• Identify quality issues and relay appropriate information to technical staff
• Thoroughly document all defects and discrepancies throughout the life cycle
• Update the test script repository or database to ensure the scripts are kept current with new functionality, software fixes, etc., and are made available for reuse
• Utilize appropriate communication skills for project team members. Demonstrate strong communication and facilitation skills during team meetings
• Review industry periodicals
• Assist with internal presentations
• Act as lead quality analyst on small to medium sized projects or act as a co-lead with another quality analyst on medium to large sized projects
• Produce comprehensive test scripts
• Establish and maintain the accuracy of test data
• Provide and validate estimates for quality analyst tasks and deliverables
• Understand and apply knowledge of different system platform stages, estimates, and types of testing within a project lifecycle (e.g. regression testing, volume testing, facility testing, etc.)
• Provide input to help resolve support issues after project completion
• Generate process improvement ideas
• Mentor new quality analysts on methodology and tools
• 2-5 year experience in quality assurance role including experience using SQL
• Willing to work on Mainframe related product
• Customer Focus; consider customer perspective during all phases of a project
• Detail orientation; able to perform all job duties thoroughly; consider all aspects; break down tasks into all possible components and scrutinize tasks at the lowest level; gather complete information and able to track information and follow through
• Muti-tasking; able to concurrently perform several different tasks requiring a variety of skills and knowledge
• Problem Solving; able to gather information systematically; use logic, generate alternatives; examine alternatives in light of objectives and resources; reach and communicate solutions
• Good teamwork; able to work collaborate as a team
• Accept and participate in cross training of different areas of responsibility
• Good command of speaking and writing in both English and Thai
• Background in Mainframe, Dialogue, Indocs, or DB2 is an advantage
• Monitor project adherence to defined program Mission Assurance Plans and processes
• Trains project personnel in quality controls and their roles and responsibilities regarding quality
• Facilitates adherence to processes, quality controls, and work instructions for the projects and champions
• Independently evaluates the effectiveness of project work processes, quality controls, and recommends improvements
• Verifies compliance with processes, policies, standards, and procedures
• Ensures compliance with all MA related contractual requirements, and sector/division/business unit policies and
• Procedures, while contributing to the project’s effective process implementation
• Verifies compliance with requirements and traceability of requirements
• .Participates in program boards such as the Change Control Board, Discrepancy Review Board, etc. deemed necessary on a program
• Monitors quality controls used by the development teams (e.g., peer reviews) providing early detection, reporting, and resolution of problems
• Participates in release readiness reviews ensuring quality site deployments
• Monitor effectiveness of Operational quality controls
• Collects, analyzes, and reports to management and the customer on project quality using agreed upon measures
• Conducts assessments of project quality, performance, and evaluates risks in accordance with contract requirements to ensure overall customer satisfaction and mission
• Contributes to the definition of non-financial project measures (i.e., quality, technical, customer satisfaction) used to
• Monitor program execution; assists with data collection, trend analysis, and effectiveness of measures, and reports
• Status through program channels
• Facilitates preparation, evaluates readiness, and serves as co-chair of internal project gate reviews
• Steers the project to ensure corrective actions and root cause analysis for problems are collected in the program
• Corrective and preventive action system (CPAS); facilitates necessary corrective actions as a result of internal MA
• Process evaluations, gate reviews and customer issues
• Assists subcontract management in identify Quality Clause flow down to subcontractors during subcontract
• Establishment and monitors subcontractors adherence to Quality Clauses during program execution
• Monitors supplier performance and Quality, supports internal reviews of supplier performance using the corporate
• Supplier Assessment Management System (SAMS) tool and process
• Bachelors in Engineering or related field and 10 years of applicable technical experience. (Additional 4 years of experience in lieu of degree)
• Proficiency in the system engineering lifecycle processes (i.e., requirements management, design, test)
• Proficiency in Knowledge Management
• Experience in agile project management
• Proficiency in risk and opportunity management
• Proficiency in organizational process improvement
• Proficiency in IT Infrastructure Library (ITIL)
• Proficiency in MS Word required
• Solid working knowledge of MS Excel, PowerPoint, Visio and Access is required
• Must be organized and self-motivated
• Must be capable of working based on general direction and minimum supervision to complete assignments
• Must be capable of working against deadline
• Position requires a current SCI Clearance
• Experience in RMF
• Knowledge Management
• Position prefers a candidate with a current SCI Clearance
• Assists QC Team Lead in carrying out production-related and inspection jobs
• Examine materials received from suppliers before forwarding to the production line
• Assist in monitoring material quality in processing plants and making the required adjustments
• Mark, tag or note problems
• Reject defective items and fix them in the case of minor defects, and notify supervisor of problems and help find solutions
• Maintain and support documentation and records, make computations, analyze results and write reports
• Do the test instruments housekeeping, verification and calibrations on time based on the Standard work instructions
• Diploma/Bachelor Major in mechanical or chemical
• 1 to 2 years of relevant experience
• Corrective eyesight should be above 1.0
• Confident communication in both spoken and written English
• Resourceful and self-driven with a strong sense of commitment to delivering work in better than expected quality and time
• Be able to multi-task and be hands-on in carrying out responsibilities independently with minimal supervision
• Expected to promote a team environment that welcomes employee input and values each individual employee and their contribution to the team
• Excellent numerical and analytical skills and have an eye for detail
• Comfortable working with people from multi-cultural backgrounds and varying seniority levels
• Experience with OEM warranty databases and statistics describing warranty
• Understanding of methods of data analysis; SPC techniques
• Adaptive presentation skills - presenting data for various levels in the organization
• Able to coherently organize information from various sources and create reports
• Minimum 5 years work-related experience in an automotive environment; warranty analysis preferable
• Excellent organizational, leadership, interpersonal and problem solving skills
• Must possess human relations, leadership skills and maturity of judgment
• Must be proficient in computer use, programs like EXCEL, Minitab
• Demonstrates the ability to work effectively in a team environment
• Ability to work overtime to meet customer needs
• Primary office / manufacturing environment; plant floor characterized by temperature extremes, loud noise and considerable tow motor traffic
• Flexible and additional hours as required
• Conducts random review of operational transactions
• Record findings timely and accurately; track trends
• Report findings to the Supervisor
• Maintain regular communication and collaborative relationships with operational areas to ensure development of effective training programs
• Participates in quality review sessions with leadership staff as requested by the Supervisor, Performance Auditing
• Works collectively in a professional manner
• Adheres to Sutter Physician Services’ organizational policies and procedures and supports Sutter Health’s philosophies and initiatives
• 1 year of customer service experience
• Intermediate level of Microsoft Office Suite
• Type at 30 WPM
• Associate’s degree
• 6 months quality auditing experience
• 6 months medical office/clinic experience
• Analyze project and/or change documentation (BRD, FRD, TDD, CR) to determine test
• Provide application test requirements and contribute to the Detailed Test Plan(s) for
• Participate and drive test execution of application/function test cases according to
• 7 to 10 years of related experience
• Handle customer complaint with quick response and follow up corrective and preventive actions to ensure closure and enhance customer’s satisfaction. Customer relevant communications (FAI, customer audit)
• Process audit to make sure process operation following up procedures
• Take a leader role to realize quality excellent through promoting proactive culture to apply advanced quality tools & error proof concept in the whole product realization process. Continually improve quality operation procedures (i.e. NPI, Change Control)
• Join NPI, DV, PV, FMEA, CP, WI and related activities to make sure good process assurance and product assurance
• Prepare final inspection WI & measurement device in time. Train inspectors, review the outgoing inspection to ensure the delivered parts to meet the specification of customer
• At least 3 years quality working experience
• Good knowledge in Quality system, such as ISO9000/ TS-16949/EX and so on
• Good knowledge in Quality tools such as CP, FMEA, Poka yoke, SPC, FTA, Fishbone, 5Why
• Good technical background relating to material, physics, mechanical or related. Electronics is preferable
• Good communication in written & spoken English
• Good communication skills within team
• Under moderate supervision, conduct a wide range of quality-control tests and analyses to ensure software meets or exceeds specified standards and end-user requirements
• Creates and executes moderately complex manual tests and execute simple to complex automated test cases, documents issues according to established plans and scripts, documents problems in an issue log, and retests software corrections to ensure problems are resolved
• Collaborate with developers to develop test ideas, review test artifacts, report issues, triage defects
• Creates test data files with valid and invalid records to thoroughly test program logic and verify system flow. Drafts and revises moderately complex test plans and scripts
• Identifies, recommends and implements changes to enhance the effectiveness of quality assurance strategies. Assists in planning and scheduling testing
• High school degree and 5 years of manual testing experience or other role in software development
• Experience working on a team following Agile practices and principles using Scrum
• Strong proven experience in manual testing multi-tiered web applications using all major browsers
• Strong communication skills: Verbal, written, and reading comprehension
• Must be self-motivated, self-disciplined and results-oriented
• Ability to read and follow complex instructions
• Ability to pay close attention to detail and display follow-through on tasks
• Your challenge
• Work with a variety of diverse persons within the company such as Engineers, Scientists, Clinical Specialists, Field Service & Application Engineers, and Manufacturing personnel to facilitate the complaint handling process globally
• Evaluate customer feedback, service records, and other sources of customer and internal for possible complaint
• Initiate complaint in process and applicable tool
• Evaluate incoming data and determine if it is sufficient to understand the nature of the complaint
• Communicate with customers, call center reps and FSEs to gather more data on complaints as needed
• Confirm complaint condition and determine corrective action (including CAPA as needed)
• Communicate with complainant as needed to follow up on and resolve complaint; follow up with end user/customer via complaint submitter when needed
• Assess if the Risk assessment is covering the hazard in the complaint
• Complete all needed records in a timely and accurate manner
• Using statistical quality control statistics, lean manufacturing concepts, and six-sigma tools and analyses
• Ensures that performance and quality products conform to established company and regulatory standards
• Reviews, analyzes and reports on quality discrepancies related to assembly, process, mechanical, electrical and electromechanical systems
• Investigates problems and develops disposition and corrective actions for recurring discrepancies
• Interfaces with manufacturing, engineering, customer, vendor and Subcontractor representatives to ensure requirements are met
• Recommends corrective actions, dispositions and modifications
• Ensures SAP is maintained, updated for not only Avionics and Tactical Networks operating unit but for other operation units within the communication division and periodic interface with other Northrop Grumman sectors
• Coordinate collection, promulgation, and distribution of Quality Performance Dashboard metrics and data used by the company, program and customer
• Maintain/Manage Alert Tracking Systems (Sentinel)
• Maintain/Manage Corrective Action database, ensuring all applicable documents completed and filed
• Bachelor’s Degree in Business, Engineering, Quality, or Technical field, plus 3 years of related experience in Aerospace and military contract environments.(7 years of experience in lieu of degree)
• Very good communication skills, both written as well as oral
• Posses high degree of presentation skills which will help them in dealing with the supplier and showing the plans made
• Able to process and analyze data quickly identify areas of improvement opportunities
• Must be able to obtain a Secret Clearance with Special Program Access
• Skills with Word, Excel, Share Point, Power point (Basic Office Suite)
• Perform receiving, product and first article inspections of hardware (electronic and mechanical parts, assemblies and systems) in production facility to ensure conformance with company, contract, and regulatory requirements and standards
• Interface with Production and Systems Engineering functions to address quality
• Witness/monitor testing at Northorp Grumman facilities and remote test sites
• Associates degree in quality or engineering related field (years of experience may be traded for degree)
• Minimum 3 years of quality assurance experience in the inspection of electrical, mechanical fabricated parts, cables, and assemblies utilizing complex engineering drawings & documentation
• Experience with using Microsoft Office suite of tools (Outlook, Excel, Office)
• IPC-620 Cable Certified
• Six Sigma certification
• Able to support the customer claim in TECHS ensuring a proper execution of containment action and specific problem solving analysis to determine the root cause and find the effective solution
• Provide containment action in TE Warehouse (product Audit or Sorting Actions) and at Customer side (sorting action)
• Prepare and review 8-D response before submitting it to the customer
• Periodically reports on number of customer complaints, Cost of Poor Quality, DLPM status and support the Customer Satisfaction process
• Perform systemic internal analysis on specific problem in order to support the continuous improvement
• Develop an internal continuous improvement action plan, according with the plant Quality Manager in order to ensure the achievement of quality target assigned (CoPQ, DLPM, claim responsiveness)
• Prepare and support customer audit according to the standard
• Execute internal process audit to define weakness area and maintain improvement and risk assessment
• Support Quality System Improvement on the production department
• Bachelor in Industrial Engineer ( mechanical preferred)
• Background in production quality and Customer Quality relationship. Experience in our technologies ( stamoping) and production in high volumes
• Preferable experienced in the role, working at complex industrial manufacturing environments supplying engineered components/solutions into the automotive or appliance market.( Product / process competencies)
• Problem Solving Techniques
• Quality Automotive Standards and tools (ISO/TS 16949 –VDA 6.3 APQP & Control Plan – PPAP – FMEA – MSA-SPC basic)
• Able to speak and write correctly in English in order to establish an appropriate and effective communication
• MS-Office Package (Word-Excel-Powerpoint)
• SAP as user
• Internet based application as user (Customer portal)
• Flexible, good listener, persons, solutions and results oriented
• Strong motivate, hard worker and proactive
• Implement / ensure quality and best practices
• Contribute to the test strategy
• Plan and create test data sets / scenarios
• Ensure alignment of quality / test plans to business case / value
• Develop / implement automated test strategy and scripts
• Execute test cases / scenarios
• Document test results and ensure adherence to test reporting standards
• Provide support for automated test scripts / frameworks
• Manage testing process / workflow to ensure that timelines and deliverables are met
• Ensure compliance with applicable testing standards and best practices
• Identify and analyze testing issues / defects
• Analyze documented defects to identify root cause and impact on related functions or product features
• Drive timely resolution of defects to meet release criteria
• Identify and mitigate risks / issues related to testing
• Analyze and resolve identified risks / issues, including customer and technical impact
• Communicate potential issues to appropriate audiences
• Develop, document and implement risk mitigation plans
• Execute test status reports and communicate to appropriate audiences
• Define testing/quality metrics and drive consistent utilization
• Apply established testing/quality metrics and recommend enhancements as needed
• 3 years of experience working in the Healthcare industry or related industry
• 5 years of related business experience
• 5 years of experience documenting processes and practices, often in accepted project methodology artifacts, while effectively prioritizing multiple tasks, priorities, projects, and deadlines
• 3 years of experience with MS Project, Excel, PowerPoint, SharePoint, and Visio
• Bachelors Degree with a minimum of 7 years in Quality within an aerospace environment OR
• Masters Degree with a minimum of 4 years in Quality Engineering within an aerospace environment
• Ability to Obtain and Maintain a Secret Clearance
• Requires excellent written and oral communication skills
• Experience in a production manufacturing environment, execution of the nonconforming process, preventive/corrective action, root cause analysis are strongly preferred
• System Application Products (SAP) experience is preferred as well MS Office Suite experience
• ASQ Certified Quality Engineer preferred
• Six Sigma Green Belt preferred
• Good to have one year experience as a French Reservations Sales Specialist/ Customer Care Representative
• Expert in Reservations/ Customer Care call flows/ processes
• Excellent written and oral communication skills (English and French)
• Proficient in MS Office applications and internet savvy along with other relevant system competencies
• Results oriented and self-driven
• Excellent work ethic and attendance record
• Good time management, organization, and priority skills
• Knowledge of Quality Assurance concepts and guidelines
• Proven ability to create and establish effective working relationships to impact and influence team members, peers, and management
• Native proficiency in French language
• Develops corrective action plans, nonconformance and summary reports, travelers, and other quality records; identifies and analyzes root cause, adequate disposition, corrective action, trends, incomplete operations and errors. Coordinates and may provide training to responsible personnel and supervisors to get records corrected, prevent recurrence, and improve processes
• Assist the Quality Engineering (QE) group with the continual and timely monitoring of Corrective Action/Preventive Actions and MRB Quality Notifications. This requires the individual to work closely with the QE in SAP and includes development and maintaining of corrective action and inspection databases, analysis of data for trends, chart and report development, reviews of results with management; preparation of statistical analysis reports, specifications and other documents or reports as required
• Analyzes quality records and data on various elements of the company's Quality Management System (QMS) to ensure compliance, determine trends, and analyze root cause; develops summary reports, charts, and statistical analysis as required
• Under guidance, develop and maintain departmental level metrics
• Ability to collect, analyze, and status proposal and estimating data/records. Create and manage metrics for proposal activities
• Support FRACAS reporting, metrics, management and closure
• Develop, update and maintain department and project presentations/briefings
• Develop, update and maintain First Article Inspection planning (Inspection Xpert knowledge desired)
• Track and maintain time charge numbers for contract awards
• Support department resource planning and maintain current and projected status
• May participate in training of personnel; participates in developing curriculums for training
• Typically requires a Bachelor’s degree in Manufacturing Technology, Mathematics or related field. May substitute additional experience as a quality analyst in lieu of education
• Requires a basic understanding of quality procedures and system requirements in a manufacturing environment as well as basic knowledge of quality concepts and principles including the ability to read and understand engineering drawings and specifications
• The ability to identify and interpret data, to prepare detailed statistical reports and documents
• Solid interpersonal, verbal and written communication skills to explain general information effectively with all levels of employees
• Solid organization skills to maintain flow of work within the unit and ability to establish priorities
• General knowledge of computer operations and applications and word processing and spreadsheets
• Responsible for observing all laws, regulations and other applicable obligations wherever and whenever business is conducted on behalf of the Company. Expected to work in a safe manner in accordance with established operating procedures and practices
• Analyzes quality records and data on various elements of the company’s Quality Management System (QMS) to ensure compliance, determine trends, and analyze root cause; develops summary reports, charts, and statistical analysis as required
• Plans and coordinates internal audits and surveillance activities of the company’s QMS; develops summary reports and reviews results with management; may recommend improvements to the QMS and related processes
• Analyzes documentation for compliance to ISO standards; develops and implements ISO certification; develops documentation as required
• May provided direction to less experienced staff
• Typically requires a Bachelors degree in Manufacturing Technology, Mathematics or related field and six or more years experience working as a quality analyst and auditor in a manufacturing environment. May substitute additional experience as a quality analyst in lieu of education
• Requires a complete understanding of quality procedures and system requirements in a manufacturing environment as well as complete knowledge of quality concepts and principles including manufacturing and quality documentation and MIL standards
• The ability to identify and interpret moderately complex data
• The ability to develop and present detailed statistical reports and documents
• Strong interpersonal, verbal and written communication skills to explain complex information effectively with all levels of employees
• Strong organization skills to maintain flow of work within the unit
• The ability to establish priorities and meet deadlines; and strong knowledge of computer operations and applications
• Experience with SAP and Windchill or equivalent ERP is desired
• Acts as a resource or coach for other Quality Analysts with less experience
• Associate’s Degree or higher degree
• 3+ years in revenue cycle management role
• 25% TRAVEL - BY PLANE or BY CAR including overnight
• Revenue cycle management experience in New York area
• Perform periodic validation of controls monitored and recommend necessary changes and/or process improvements
• Proactively communicate any findings to Manager to initiate required investigations
• Send monthly results communication to Managers/customers/process owners in Operations. Own any disputes (investigate and reach agreement)
• Cross Training to perform file reviews
• Keep abreast of regulatory, statutory and/or legislative requirements for processes
• Partner with business managers to identify root cause of defects; assist in resolution
• Understand business responses for previous results and incorporate into monitoring
• Reporting and/or Historical Trending Analysis on findings
• High school diploma, GED, or equivalent
• 1 year experience with Quality Assurance or Audit or 2 years experience with Mortgage Servicing
• 2 years experience with Project or Process Management
• 1 year experience with Six Sigma, Lean, or ISO
• Proficient with MS - Excel/PowerPoint/WordSearch Jobs US
• She/he should be able to find trends based on audit output and aggregate audit data based on the audit findings. Auditor should be proficient in MS-excel functions and preferably be proficient in VBA for MS-Excel. This will help is efficient data aggregation
• She/he should be able to identify root cause, work with Support Engineers/Developers to fix errors and prevent recurrence of the identified errors
• Auditor is expected to create and maintain process documentations on an ongoing basis. She/he is also expected to mentor and help new recruits to ramp up quickly. Should be willing participator in team meetings and contribute to knowledge sharing
• Commitment to meet Deadlines is expected as a behavior. She/he is expected to commit and deliver as expected
• Conducts concurrent and retrospective clinical studies by performing review using screening criteria as prescribed by the medical staff. Maintains confidentiality of all data
• Performs variance screening and tracking by reviewing Clinical Pathway documentation to monitor quality of care issues
• Enters QA/RM/UM variances from care paths, screening indicators, utilization focused studies and Medicare admission necessity and continued stay reviews into the department computer database
• Aggregates data and refers all cases not meeting established criteria to Departmental Quality Assurance
• Organizes and maintains the data to assure integrity and reliability for future reporting
• Prepares statistical reports based on information retrieved from MIDAS, EZ-QA, PARRS, and/or CABS/ADT systems and manual record review and data aggregation. Enters unusual occurrence and other information into the department database
• Creates and runs reports for departments and the Committees. Prepares worksheets, distributes charts, and completes applicable portions of the physician peer review forms and monitors their completion by the medical staff
• Six (6) months of experience within the last three (3) years as a quality analyst, or similar position, in health care preferred
• Some college level courses preferred
• Working knowledge of medical terminology preferred
• Skills in medical record reading & review preferred. (Higher education can be substituted for experience.)
• Monitoring and evaluating the quality of work as measured against timeliness, accuracy and productivity standards
• Providing detailed and documented feedback regarding individual quality scores and identified areas for improvement
• One to three years of experience in quality analysis and measurement
• Excellent interpersonal, verbal, and written communication skills
• Strong knowledge and understanding of the products and services applicable
• Provides documented feedback on quality of calls to the team
• Regular remote and side by side barge ins to ensure consistency in call handling
• Monitoring agent performance trends
• Flags up training for the agents’ improvement on their QA score
• Provides the training team analysis for training formulation
• Updates all templates and other scoring monitoring files of the team
• Prepares reporting requirements to immediate supervisor and POC
• Efficiently manage issues/concerns from colleagues
• Conducts meetings with Team leads to discuss QA updates, or any changes regarding information, policies, guideline, spec etc through Specs/Info awareness campaign
• Maintains a line of communication with the Team Leads and represent client QA standard to align team
• Identify Coaching and Training Opportunities and determine root causes, sources and trends and recommend action plans to Insinkerator Management, POC and Training and Quality Group
• Hold regular meetings with the team to discuss common concerns and make sure they are addressed timely
• Implement feedback loops and upward communication mechanism s a check on line leaders’ performance
• Use effective communication tools like flow charts, process flows, diagrams, etc. to effectively communicate products, processes, business and team performance, and others
• Ensure that employee communication in the team remains open, updated and transparent, right information/data are provided accurately at the right time and at the right venue
• Conduct pre-shift/post shift meetings to discuss updates, previous day’s performance and set goals for the day’s shift
• Work with internal and external customers to obtain and in depth understanding of roles, processes and documentation specifications and requirements
• Review documentation on a regular basis to ensure all changes are made and all documentation are current and valuable
• Meet with Lane Business Owners to gather Audit Points and create valuable and beneficial Process Audits, along with reviewing the Audits regularly to ensure they are still valuable
• Assist in gathering pertinent data and analyzing this data to support project or quality initiatives
• Explain in overarching documentation, or detailed job aides, Technical and Pharmacy Practice processes, policies and guidelines
• Produce high quality documentation that contributes to the overall success throughout the Pharmacies
• Study and understand work flows to be able to update, and create, documentation
• Support Project initiatives by executing on Quality Plans which include Documentation, Process Audits, Change Management and Training for changes
• Develop and drive best defined practices within each team around the foundational blocks of quality, including but not limited to, documentation and process audits
• Revision of any documentation as new issues and/or changes arise, as well as utilize screen shots, drawings, diagrams, animation and charts to increase and simplify users understanding
• Being able to conduct comprehensive presentations to all levels of management
• Function in a liaison capacity, combining business planning expertise, to analyze and translate business requirements into system deployments and/or business process changes
• Consults with business owners to identify, define and gather business needs and objectives, current procedures, issues, input/output requirements and levels of access
• Works with departmental end users, technical analysts, informational technology analysts, consultants, as well as other parties in the analysis, design, configuration, testing and maintenance of systems/processes to ensure optimal performance
• Analyze the feasibility of, and develops requirements for, new systems/processes and enhancements to existing systems/processes, to ensure the needs of the users are met
• Act as a change agent, to help facilitate effective deployments/modifications, to current practices
• Identifies opportunities for improving business processes through information systems and/or non system driver changes
• Assists in the preparation of proposals to develop new systems and or process changes
• Researches and prepares statistical reports utilizing data to consolidate information into cohesive and understandable information for use in management decision making
• Conduct Change Impact Analysis to assess the potential implications of change and documents business rules, functions, and requirements
• Participates in user acceptance testing and testing of new process or systems functionality
• Understanding of process engineer concepts (Six Sigma Yellow/White Belt)
• The ability to conduct cost/benefit analysis and business case development
• Deliver effective solutions to complex business challenges
• Strong Knowledge of Microsoft Office Suite (Excel, Word, PowerPoint, Visio, Access) and Pharmacy Practice
• BA Degree or (2) years of Pharmacy experience
• Perform quality review of orders during contract review including purchase orders, specifications, blueprints, and other related documents
• Release hardware for shipment after final review
• Perform quality review of quality records (i.e. certification, packing slips, etc.) prior to shipment
• Complete and submit first article packages
• Perform quality assurance verification for raw material
• Perform reviews of new or revised specifications
• Ensure compliance to SFC and customer quality system requirements
• Perform over-inspections of products as needed
• When customer certified as such, act as customer’s agent on all product quality and quality systems issues
• Complete all audits, forms, and reports as required by the customer
• Ensure proper identification and packaging as required
• High School Diploma/GED
• Minimum 4 years of work experience in Quality or Manufacturing
• Bachelor’s Degree in from an accredited college or university
• Experience reading blueprints; experience or familiarity with Geometric Dimensioning & Tolerancing (GD&T)
• Experience and proficiency with Microsoft Office suite (strong Excel and Word proficiency)
• Quality experience in the Aerospace industry or in a machine shop environment
• Experience in a customer facing role
• Gather and analyze product quality data from the field that is related to customer service calls, repairs, and returns in order to identify quality issues or unexpected symptoms of products
• Act as liaison between factory and customer service to expedite communication on quality issues, and work closely with manufacturing engineers to provide solutions
• Research competitor products to understand if similar quality issues are found within the market, and utilize information to aid in determining how improvements can be made to the company’s products to increase overall quality
• Test various components of quality control programs through data analysis, system evaluation, product assessment, product disassembly, and parts inspections to ensure conformity to specifications
• Document quality issues for management review, prepare reports and report findings at various meetings and work groups
• Perform audits to assure established standards of quality are maintained, and assist in the development of new quality measurement methods and procedures
• Frequently review service bulletin to have accurate information available, including repair parts and service manuals, etc
• 2 to 4 years working in a service/customer service/sales organization
• A minimum of 1year in Quality auditor role
• Ability to collaborate and work effectively with cross functional teams
• Demonstrates ability to coach and provide feedback to analysts
• Must have prior Quality Assurance work experience
• Fluent in English, written and oral, Multi-lingual is a plus
• At least one GDS environment knowledge (multi-GDS a plus)
• Knowledgeable with MS Office
• Management report preparation
• Excellent organizational and analytical ability for process mapping and thinking out-of-the-box for new and better ways of doing business
• Demonstrate pro-active and “can do” solution driven approach
• Display initiative and ownership
• Capable of making sound judgments
• Rigorous, well organized and self-motivated
• Lead / supervise all aspects of Quality excellence with emphasis on continuing to improve operating results and strengthening underlying processes
• Providing Operational floor management by monitoring service levels, making appropriate decisions and regular monitoring of quality
• Regular Client interfacing for feedback and Quality updates
• Review Quality parameters and make changes whenever necessary in consultation with Operations
• Defining the quality parameters to the call agents and QA’s and defining the scope of improvisation
• 1 year experience performing the same function in the same industry
• Willing to work in a diverse environment
• Must be 12 months in the current role, band and account
• Good KPI standing for the last 6 months Must not be currently enrolled in a Performance Improvement Plan (PIP)
• Must have a PBC rating of 2, 2+ and 1 in the last two PBC cycles
• Must not have incurred any disciplinary action / Remedial Action Plan (RAP) for the past 12 months (reckoning period will be the date employee received the Notice of Resolution)
• Note: Written warning for WPS cases are excluded
• Must not be currently enrolled in a Performance Improvement Plan (PIP)
• Achieve process and LOB productivity, accuracy requirements including number of calls monitored per month, case reviews, MDM data entry, Social Media handling and fulfillment completion per agent/process position (i.e. escalation, LOB, MDM, Fulfillment, training)
• Facilitate and/or participate in calibration and case sessions with agents, client, quality, training and leadership staff as required
• Participate in internal quality audits, client and team meetings as needed
• Demonstrate mastery and comprehension of client’s quality standards (understanding of client goals, process details end-to-end, client brands, consumer situational types, policies and procedures, etc.)
• High School Diploma or GED required
• Minimum 5+ year experience in a call center customer service (consumer handling) environment with 3+ year experience in a Quality Assurance role
• Working knowledge of using and evaluating/audit process procedures, grammar of applicable customer contact system cases (or like type systems i.e. KB, CRM, Reporting, email, surveys, SM tools, etc.)
• Ability to use client systems (creating tool process recommendations), monitoring tools and reporting software/applications
• Sound organizational and team-building skills
• Previous work with a client in the food and beverage market is a plus but not mandatory
• Additional language knowledge is a plus (French Canadian or Spanish)
• Enter education level here
• Enter minimum experience requirement here
• Enter skills requirement here
• · A College Graduate
• · With 1 year minimum experience in the field of quality assurance and call audit
• · Driven and willing to do shifting schedule
• Quality monitoring experience preferred but not required
• Reports analyst background a plus
• Ability to create and improve program metric reporting mechanism
• Excellent in written and oral English communication skills
• Ability to identify customer satisfaction drivers
• Sales experience
• At least 1-3 years’ work experience, with at least 1+ years previous insurance or financial services experience
• Clear and concise oral and written communication skills
• Excellent organization skills – able to prioritize work and meet deadlines
• Excellent interpersonal skills – able to work within a team
• Analysis, judgment and decision making
• Work well under pressure
• Must have strong experience in the processes they would review
• Audits internal processes and writes audit reports
• Collaborates with engineering, manufacturing, mission assurance and other functions to ensure quality standards are in place
• Estimates mission assurance resources for new business proposals and writes quality plans
• Authors internal Corrective Action Reports for nonconformance and ensures root cause, corrective action/preventive action, and corrective action effectiveness is tracked
• Interfaces with government/DCMA/customer quality representatives on external CARs. Generates weekly and monthly reports, including metrics and CAR status
• Serves as the calibration coordinator; performs analysis, functions as point of contact with vendors, and provides administrative support for the calibration and gage labs
• Assists with inspections: Receiving/Final/First Article and generates Quality Notices/SCARs using SAP
• ISO 9001, T9001B, and/or AS9100 trained auditor
• Advanced Microsoft skills (Excel, Word, PowerPoint)
• Organising and delivering Quality Monitoring Process Calibration Sessions for all assessors (team leaders) and review quality reports with Business Process & Tools Teams on continuous basis identifying business process that are not performing as intended and improvement opportunities in order to maximise the customer experience
• Reviewing at the frequency defined with the ECCC Quality Standards the Quality Assessment Process results for individual markets for each Business Process Team (CAC/DAC/TAC) to ensure they are consistent with Customer & Dealer satisfaction measurements. Identify and recommend solutions for any identified issues to the appropriate Business Process Team
• Continuously reviewing and assessing applicability of quality assessment process delivered by worldwide GM Customer Experience organisation with a view to maximising effectiveness of ECCC Quality Team
• Defining Quality Team priorities to meet overall ECCC Quality needs and provide job holder the high level direction on Quality Assessment requirements and specify the ECCC Quality Assurance Standards and Processes which you will use to accurately assess agent/customer interactions
• Knowledge of ISO 9001 and 13485
• Knowledge of Quantitative Analysis Methods and Tools
• Ability to train, communicate and present clearly, both orally and written, to all business levels
• Proven ability to successfully engage with diverse groups and facilitate learning within teams
• Knowledge of management methods, business processes, and the transportation industry
• Computer skills (Microsoft Office Professional)
• Masters’ Degree plus 2years progressive related experience in a combination of analysis, transportation management and quality management systems
• Bachelors’ Degree plus 4 years progressive related experience in in a combination of analysis, transportation management and quality management systems
• Associates Degree plus 6 years progressive related experience in a combination of analysis, transportation management and quality management systems
• Develops/maintains system-wide monthly schedules, notification, tools, data collection, and report processing for: tracers, open medical record audits, critical value audits, and National Patient Safety Goal Observation audits, and any other assigned audits
• Trends and analyzes data using sound statistical tools to show areas of improvement and opportunities to improve
• Works with Function Team Leaders to review data, and take action when necessary to revise forms
• Prepares audit summaries for Senior Leadership
• Prepares/updates RFI Scorecard every month for reporting to leadership
• Supports the JCAHO Compliance Update Meetings
• Work with representatives from designated line of business to identify opportunities to change or enhance existing lending philosophies based on policy, procedure, regulatory changes as well as performance opportunities identified through the quality process
• Provide constructive feedback and coaching regarding credit decisions and recommend improvements to enhance lending skills
• Co-facilitate lending calibrations and listening sessions to calibrate on changes/opportunities identified through quality processes, complaints or customer experience opportunities
• Manage the Credit Risk Quality Reconsideration & Coaching Process
• Perform decision reviews for all types of judgmental decisions processed in Lending Services
• Perform quality reviews to test adherence to established credit policies, regulations and lending philosophy
• Provide SME support or assist in new hire training classes, when necessary, including the Lending panel process and floor transition
• Minimum 2 years judgmental lending experience including experience with call to develop strategies
• Excellent written communication skills with ability to communicate verbally to all levels of employees
• Strong knowledge of all Lending Services business practices and procedures (including regulatory)
• Proven ability to maintain confidentiality related to strategic changes and performance results
• High degree of proven analytical ability
• Self-motivated individual requiring minimal supervision including ability to manage own workload
• Pro-active approach to problem solving
• Good interpersonal skills, negotiation and influence skills
• Proven ability to adapt to change / flexibility
• Coaching skills
• Proficient with Microsoft Office Applications
• Develop/implement automated test strategy and scripts
• Define testing / quality metrics and drive consistent utilization
• Apply established testing / quality metrics and recommend enhancements as needed
• 3+ years of experience working in the Healthcare industry or related industry
• 3+ years of testing experience: test planning and test execution
• 3+ years of experience documenting processes and practices, often in accepted project methodology artifacts, while effectively prioritizing multiple tasks, priorities, projects, and deadlines
• 3+ years of experience with Agile, Excel, PowerPoint, SharePoint, and ALM (Application Lifecycle
• Will work as part of a Scrum team, helping to ensure that all User Stories have well-documented User Acceptance Criteria, and that those tests are executed within the iteration cycle
• Need to demonstrate an ability to learn new business and technical concepts quickly
• Will have excellent attention to detail and will be prepared to push for quality when delivery pressures are high
• 1-3 years of claim processing and/or claims auditing experience
• Knowledge of heath claim processing (example: COB, Medical necessity, pre-existing, U&C)
• Keyboard and computer familiarity
• Knowledge of Preferred Provider Organizations
• Utilizes defined quality assurance processes to conduct audits ensuring compliance with performance standards (e.g., quality, accuracy and timeliness)
• Reports on performance results and may provide support to supervisors in the development of action plans for staff and unit effectiveness
• Coaches Billing, Cash and/or Collections staff on work procedures to enable immediate improvements to financial outcomes
• Provides on-going feedback and acts as subject matter expert in addressing procedural issues
• Utilizes thematic outcomes of quality audits to identify individual and departmental training needs; partners with training function to ensure training needs are addressed
• Identifies developing trends impacting service levels and proactively partners with process improvement team to recommend process enhancements or solutions to avoid potential service delivery problems
• Ensures compliance with key regulations (e.g., SOX) and internal controls; serves at shared services center point of contact for internal and external audits
• Partners with business leadership and business enablement functions to drive a culture of continuous improvement within the shared services center
• Provides technical and subject matter expertise relative to policies, procedures, and A/R applications/systems tools
• Contributes to team effort by accomplishing related results and other responsibilities as assigned
• Handle customer complaint with quick response and follow up corrective and preventive actions to ensure closure and enhance customer’s satisfaction. Customer relevant communications (PPAP, FAI, customer audit)
• Perform process audit and follow up relative actions to maintain and optimize product quality control and assurance system. Optimize product design together with Engineering
• Knowledge in Quality system，such as ISO9000/ TS-16949/EX and etc
• Knowledge in product
• Knowledge in Quality tools such as CP, FMEA, Poka yoke, SPC, FTA, Fishbone, 5Why
• Skill of communication/coordination Good writing and oral English
• Technical experience within automotive industry will be a plus
• Supports Beacon in achieving mission statement, maintaining confidentiality, ethical and professional standards
• Responsible for QIA development, ongoing updates, reporting outcomes and ensuring that interventions are completed in a timely manner for all quality improvement activities. Develops ongoing report specifications and generates appropriate reports as indicated
• Designs strategies for quality initiatives and evaluate the outcomes to include: data collection, intervention, analysis, conclusions and recommendations
• Identifies data sources for obtaining data to support quality improvement activities. Develops ongoing report specifications and generates appropriate reports as indicated
• Evaluates quality performance measures and proposes recommendations as applicable
• Participates on several inter-departmental committees and multidisciplinary teams
• Assists with estimating mission assurance resources for new business proposals and quality plans
• Serves as the calibration coordinator; performs analysis and functions as point of contact with vendors
• Assists with inspections: Receiving /First Article/Production/Final and generates Quality Notices/SCARs using SAP
• 6 years of industry experience within quality, auditing, manufacturing, engineering, and/or related hardware related field
• SAP trained
• Able to communicate effectively in the workplace
• ISO 9001, and/or AS9100 trained auditor
• Assess the quality of analysts on the project
• Meet volume and quality targets for all quality assurance audits Identify and provide feedback on trends or patterns, such as error trends
• Provide suggestions for policy, process, and workflow improvements
• Calibrate on policy knowledge with client teams on a regular basis to ensure consistent, reliable performance
• Develop and maintain knowledge of client and their business needs processes
• Develop and maintain an understanding of client Service Level Agreements and department s key performance requirements
• Develop and maintain product knowledge, industry knowledge, and business and professional skills by participating in on the job and classroom trainings
• Seek opportunities to improve knowledge, skills, and performance by reviewing knowledge based content, practicing skills, and being receptive to coaching and constructive feedback
• May identify root causes for business related issues and recommend solutions to improve overall client satisfaction
• May take accountability for effectively handling escalations
• May assist with monitoring and tracking incidents to ensure timely resolution
• High School or GED diploma
• Minimum 1 year of Operations experience
• Minimum 6 months' of Quality Auditing experience
• Minimum 6 months' of experience working in Microsoft Excel with pivot tables, v-lookups, macros
• Previous experience evaluating content quality
• Proven commitment to quality in work
• Ability to explain information and concepts clearly and succinctly for others to easily understand
• Ability to read and interpret policy process maps accurately
• Proactive nature, with a strong work ethic and eagerness to take initiative and go the extra mile Resourcefulness, critical creative thinking, and problem solving skills
• Flexibility and adaptability e.g. learning new processes, policy changes
• Demonstrated ability to work as part of a team, adding a positive attitude and business focus
• Ability to effectively manage time and work in a fast paced, deadline driven environment
• Fluency in social media e.g. Facebook, Instagram, LinkedIn, etc
• Responsible for reviewing and/or generating pertinent documents, records, and reports for Service Organization, such as Service Records, Service Protocols, Training Modules, Receiver Codes, and Service Product Codes against Standard Operating Procedures or Work Instructions for accuracy and compliance to regulatory requirements and internal guidelines
• Identify areas for improvement and perform investigation and actions under the supervision of management
• Revise and review operating procedures as necessary
• Administer and maintain relevant databases, preparing and issuing reports as defined by the Service Organization as well as development and/or creation of ad-hoc and KPI reporting
• Develop presentation material for Service Leadership Team under the supervision of management
• Assist in external or internal audits by maintaining audit records, extracting data from databases and creating reports, collecting relevant data, etc
• Must be a strong team player with good problem solving and analytical skills
• Must have strong computer skills with knowledge MS Excel, Minitab, and database query structure
• Must have good verbal and written communication skills and have knowledge of Good Documentation and Manufacturing Practices
• BS in Business/Science or equivalent
• 3 - 5 years of experience in Quality, Manufacturing, Engineering or related field
• Medical device experience preferable
• Review SNC, Re-evaluation and NSR documentation for accuracy and compliance to procedures. Obtain resolutions on areas identified as compliance issues
• Act as Subject Matter Expert (SME) for SNC and NSR process and communicate documented issues with the requestor and Cross Functional Team
• Interpret and execute policies and procedures that affect the organizational unit (primarily re-evaluations, SNCs, and NSRs)
• Utilize the Global Supplier Quality Trackwsie System (GSQTS) and Supplier Audit Module (SAM) for maintaining supplier quality records
• Act as Baxter representative to supplier and obtain required information and/or documents
• Must be a strong team player with good problem solving skills, and good verbal and written communication skills
• Must be able to handle multiple projects concurrently, have computer experience and have knowledge of FDA Regulations, Application of Good Laboratory Practices, and Application of Good Manufacturing Practices, Awareness of Good Distribution Practices
• Associate degree in business/scientific discipline and one to three years of relevant experience
• Bachelor’s degree in the life sciences and experience with a medical device/pharma or other similarly regulated industry preferred
• Writes, executes and maintain automated and manual tests and test plans, including acceptance criteria
• Designs and creates appropriate test scenarios based on software specification and business requirements
• In cooperation with business representatives defines the Acceptance Criteria
• Analyzes results of software tests to ensure desired functionality and quality
• Documents test results and track testing problems
• Applies Agile practices, including acceptance testing, iteration and release planning, and stand-up meetings
• Very good teamwork
• Very good knowledge of SQL with any major RDBMS
• Knowledge of Java and/or scripting languages (Python, Ruby, Groovy)
• Experience with automated testing tools (Selenium, SoapUI, QTP)
• Capable of working independently and with developers
• Ability to work both independently and as part of a global team also under high pressure
• Some familiarity with Agile software development (or other software development methodologies)
• Initiative, flexibility, and an attitude of learning and experimentation
• Experience with Cognos, Tableau, Business Objects or others BI Tools
• Open systems background, particularly in Data Warehousing and Business Intelligence reporting
• Experience with Web applications testing
• Experience in using benchmarking tools
• Experience with Unix Systems
• Familiarity with Jira, VersionOne, MS SharePoint is a plus
• Use of complex SQL using Teradata or Vertica functions
• Experience with OLAP concepts and methods
• That all existing and newly commercialized products meet specification and Regulatory requirements, and that external manufacturing plants comply with all Kraft Heinz Quality Policies
• Member of the Grocery commercialization teams (PCM, Marketing, CSL etc.), providing quality input to ensure food safety and Quality Policy compliance of existing and new products and processes using the IDEA commercialization process
• Ensures that the proper tools, resources and programs are developed and implemented to meet Kraft Heinz Quality Policies and business needs at for Food Service and Retail Grocery products, including external manufacturing locations and select key supplier sites
• Monitors and reports consumer contacts/trends/complaints and identifies and directs appropriate corrective/preventive action plans
• Works with field and operations quality groups to proactively drive continuous improvement and advance quality initiatives
• Monitors, reports and facilitates achievement of KPI and quality measures
• Conducts audits of new and existing external manufacturing sites prior to partnership and provide appropriate corrective/preventive action plans
• Develops investigation and resolution action plans on Food Service and Retail Grocery products when sites/products are involved in product/package quality investigations and resolution (ie, consumer contacts, Special Situations etc.)
• B.S./M.S. in a related scientific discipline
• Experience in Food Safety/HACCP/Regulations
• 3-5 years of experience in a manufacturing environment (Operations and/or RDQ) with demonstrated technical leadership
• Knowledge of Quality Principles and their application
• Excellent leadership capabilities, interpersonal relations skills and problem solving skills
• Experience of data management including statistics
• Computer skills including Microsoft Excel and Office programs
• Knowledge and implementation of Lean 6 Sigma principles and techniques
• Navy Nuclear Power School Graduate or 3 years' technical experience working with the nuclear fabrication and repair work is preferred
• Fluent in all Microsoft Office applications
• Knowledge of nuclear structural fitting (fabrication), welding processes and NDT processes obtained through work experience
• Fitting, Welding and NDT qualifications
• Basic working knowledge of SAP
• Minimum of 2 - 3 years relevant work experience
• Knowledge of Quality, Safety and Environmental Management systems
• Working Knowledge in Microbiology/ hygiene, Brewing and Packaging process
• Bachelor’s degree in a related area (or equivalent experience) and two (2) years of experience within manufacturing or heavy industry
• Ability to understand and apply verbal and written work and safety-related instructions and procedures given in English
• Work is performed in both an office and an industrial plant setting, which may include exposure to extremes in temperature and humidity, moving mechanical parts, risk of electrical shock, toxic chemicals, explosives, fumes or airborne particles
• Occasionally may be required to lift moderately heavy objects (up to twenty-five (25) pounds) during the course of the workday
• Positions which Freeport-McMoRan has designated as safety sensitive positions in the applicable job or position description and which upon further review continue to be designated as safety-sensitive based on an individualized assessment of the actual duties performed by a specifically identified employee
• Subject Matter Expert for Batch Review procedures and presenting executed batch records during client and regulatory audits as required
• Mentor and train less experienced Batch Review personnel
• Initiates event investigation reports, authors event investigations, and corrective action responses
• Lead continuous improvement projects to improve department operations, increase efficiency, solve problems, generate cost savings, improve quality, and increase employee and customer satisfaction
• Bachelor’s degree in a science discipline with a minimum of 2 year Pharmaceutical Quality or Manufacturing experience, or Bachelor’s degree in non-science discipline with at least 5 years of Pharmaceutical Quality or Manufacturing experience
• Any graduation
• Prefer candidates with minimum of 3 years experience in monitoring in-bound/out-bound calls and providing feedback
• Proven success in call center coaching/mentoring
• Self-motivated, as well as the ability to work in a team environment
• A strong interest and passion to coach people
• Flexibility to work in shifts, public holidays, and to travel across locations (Chennai and Trivandrum, only if required)
• Training development experience would be desirable
• Ability to prioritize, schedule and meet deadlines
• Computer proficiency in MS Office Suite
• Likes working in a well-structured, corporate business environment with international orientation
• Job can require any or all of the following job duties
• Perform duties related to incoming materials including but not limited to contact vendors to resolve quality issues , develop inspection instructions, determine disposition of assembly defects, track vendor quality ratings, lot containment, perform AQL sampling, develop sampling plans, and make determination on reject disposition
• Setup and operate dynamometer machine. Duties include but not limited to performing defined tests on engines from production and record results. Testing for parameters such as horsepower, torque, rpms, no-load speed, etc…
• Perform duties related to gaging and calibration including but not limited to schedule and coordinate the calibration of gages in manufacturing, develop gage user instructions, coordinate delivery of gages to appropriate in-house calibration area and/or coordinate sending and tracking of off-site calibration. Track gage inventory and locations in gage track software
• Maintain quality system / database including but not limited to audit and identify missing data, develop custom report upon request, and maintain hardware on the shop floor
• Teardown engine, measures wear on parts and/or return to parts to stock when required. Instruct temporary folks or operators on engine repairs applicable
• Responsible for SPC charting interpretation and trend-analysis, work with and instruct others in root cause of a problem, and resolve problem
• It is essential the employee reports to work on time on scheduled workdays and maintains good work attendance
• It is essential the employee work scheduled mandatory overtime hours
• Job rotation is required, where applicable
• As may be required, forklift driver skill and certification
• Successfully complete all required training classes, either as prerequisite or selection or to ongoing skill building training
• Drive reductions in Defective Parts Per Million (DPPM), Scrap and improvement in First Pass Yield (FPY) of purchased products
• Respond to customer corrective action requests including full root cause analysis, determination of permanent corrective actions, and implementation and follow-up of corrective actions
• Issue supplier request for corrective actions (DMR) to get full root cause analysis, determination of permanent corrective actions, and implementation and follow-up of corrective actions
• Collaborate cross functionally, including customers to drive improvement to processes and develop methodologies to improve quality. This position requires interaction with external customers and internal personnel at all levels of the organization. Interaction is quite often providing the controlled interface between an Eaton manufacturing supplier (both internal and external) and the Eaton customer
• Work with customer, government and other regulatory representatives to interpret or reach agreement on Quality procedures, and acceptability of products and assure compliance with the specified customer and government requirements
• Review APQP, First Article Inspection reports, frozen process records and perform supplier audits primarily at casting suppliers
• Lead or participate in investigations to drive root cause corrective action and resolve internal and external product quality non-conformances utilizing quality functional tools such as statistical and analytical tools, PFMEAs, MSAs, control plans, PPAP, and process capability studies
• Review internal and external customer rejected hardware to determine cause and corrective action
• Utilize product audit process to suggest process and/or design changes to improve manufacturing efficiency and effectiveness and/or yield. Implement standard work; identify cost out opportunities, in order to drive continuous improvements in products and processes
• Maintain accurate records to comply with company and customer record retention requirements
• Bachelor’s degree in Engineering or Business from an accredited institution required
• Three years of experience in a quality position
• Must reside within a 50 mile radius of the work location: no relocation provided
• Detailed knowledge of aerospace product, manufacturing processes and inspection techniques
• Detailed knowledge of castings, casting processes and inspection techniques
• Detailed knowledge of non-destructive testing, FPR, Radiography, MPI
• Detailed knowledge of the latest ANSI Geometric Dimensioning and Tolerancing (GD&T) specifications per ASME Y14.5M
• Knowledge of machining, assembly & test operations, gauging, SPC, and APQP
• Experienced knowledge of AS9100 Quality System and product/process auditing techniques
• Detailed knowledge of AS9102 First Article and AS9103 Key Characteristic requirements
• Detailed knowledge of problem-solving techniques - Root Cause Analysis, 8D Corrective Action Process, and FMEA
• Ability to manage multiple projects/activities
• Experienced in Microsoft computer applications
• Must exhibit a high level of motivation, sense of urgency, and energetic approach to job duties and requirements
• Familiarity with castings and casting processes and machining of castings
• Familiarity with special processes, particularly NDT
• Experience in manufacturing environments and/or structured systems work fields
• Experience with document control and quality systems and the drive to continue to complete goals in timely manner and effectively
• MS office proficiency
• Knowledge of audits, certifications, standards, and process & systems management
• Primary resource for project inquiries, functionality and utilization from patients and providers
• Participate in daily conference call with client project lead
• With support from Program Management, will be the primary project contact for the client
• Leads ongoing change management training sessions to capture changes in the process as the project moves forward
• Daily monitoring of feed/exchanges with client
• Assists with creating new metrics for program measurement
• Provides dedicated support to an assigned sub team
• Strong Customer Service experience
• Demonstrates great people skills and proven record of stakeholder management
• Proven coaching skills/experience
• Ability to identify critical issues and provide appropriate solutions to achieve desirable outcomes
• Change management and process improvement background
• Keen attention to detail attributes
• Through knowledge of Engine Assembly & testing procedure
• Should be aware about functioning of engine & key components of engine
• Should have expertise in Problem solving
• Hands on experience of using 7QC tools, Kaizen Methodology, etc
• Issue production batch records according to schedule and obtain all applicable documents needed for issuance
• Assist with archival of all Quality documents in documentation center(s). Receive/file executed Batch Record sections and incoming GMP documentation
• Perform review of GMP documentation for compliance to procedures based on regulatory requirements and internal guidelines, including production and quality systems related documentation
• Scan, electronically file, and distribute released records to appropriate client contacts
• Subject Matter Expert and/or Process Owner for Batch Record issuance and archival requiring development and maintenance of related department procedures, training materials, etc
• Leads instructor-led classroom or individual training sessions for document control and retention processes/procedures
• Supports Internal, Regulatory and Client audits in documentation retrieval
• Participates in Internal, Regulatory and Client audits as Subject Matter Expert and/or Process Owner
• Liaison with departments to ensure timely implementation and compliance with local procedures
• Performs Issuance/Retrieval of Logbooks
• Assist with maintenance of Document Repository, including removal/destruction of documents in accordance with the record retention policy
• Generates and maintains performance reports and related metrics
• Maintains and modifies related department procedures as needed
• Bachelor degree required (English, Library Science, or Communications preferred)
• Computer proficiency in Microsoft Word, Excel, and Outlook and the ability to use enterprise software (examples include: JDE, BPLM, Pilgrim, TrackWise, etc.)
• Interfacing with manufacturing, engineering, customer, vendor and subcontractor representatives to ensure requirements are met
• Directly supporting Procurement and Production activity requiring verification of compliance to program requirements
• Inspecting purchased parts and materials for conformity to standards, specifications, and processing requirements
• Visually inspecting for obvious defects
• Making pass/fail decisions on inspected goods; maintaining records of results. Inspections may involve compound angles or three-dimensional projections using inspection equipment such as microscopes, micrometers, telescope gauges, and optical comparators
• For Production support, using predetermined methods, operations, setups and prescribed specifications to visually inspect in-process and completed products such as electronic units and subsystems, precision electromechanical assemblies or mechanical units, and subassemblies, for structural flaws, internal defects, and missing components
• Works from blueprints, diagrams, customer specifications, drawing or inspection instructions and checklists
• Documents findings not meeting requirements of Work Order, Engineering documentation and applicable standards in a Manufacturing Execution System
• Bachelor’s degree in a technical discipline and 3 years experience, or Associate’s Degree and 5 years experience,, or High School Diploma and 7 years experience
• Experience in high-reliability field such as aerospace, space flight, medical etc
• Experience in production/manufacturing environment
• Experience building, testing, and/or inspecting electronic, mechanical, or electromechanical components
• Knowledge of EEE components, mechanical inspections and non-destructive testing
• ASQ CQI, NASA, J-standard, or relative certifications
• Experience supporting dispositions for non-conforming material, root cause/corrective action analysis
• 1-2 years experience supporting and configuring vendor software
• 5-7 years experience in software development with both mainframe and distributed environments
• Experience in Change Management using a Change Management tool
• Experience with Problem Management processes, tools, and procedures
• Experience with ASP.net
• Knowledge of Eclipse and Subversion
• Knowledge of scripting languages, REXX, Unix –based shell scripts, VB, DOS, and PERL
• Knowledge of SQL , DB2 databases
• Knowledge of build tools such as ANT
• Knowledge of JCL verification tools
• Knowledge CICS, Batch, Compile, Assembly, link processes, and DB2 Binds
• Knowledge of Implementation processes such as LLA refresh and CICS new copy
• Knowledge of Subroutine linkage to create executables load modules
• Knowledge of Windows, HP\UNIX, AIX, Websphere
• Work with TE cross functional team to ensure supplier performance is regularly reported and that appropriate and timely corrective actions are implemented
• Maintain and update critical supplier audit system and schedule
• Conduct supplier audits to drive process standardization, waste elimination, and continuous improvement (Supplier Development activities)
• Monitor, communicate and improve key supply chain KPI’s, including Supplier OTD (Past due), DLPM and waste
• Establish specific short / long term supplier quality goals
• Champion problem solving and root cause analysis activities with suppliers and customers to eliminate recurrence of non‐conformances
• Work to resolve supplier technical issues in a timely manner to ensure continuity of supply
• Develop long‐term supplier relationships and generate and implement cost reduction ideas
• Aide Manufacturing in the evaluation and qualification of new supplier materials following a defined new product development process
• Strategically lead supplier performance improvement projects in an effort to increase the supplier capability of consistently meeting TE requirements. Projects may include: process analysis, value stream mapping, process capability and throughput analysis, 6‐Sigma, 5S and Kaizen events
• Drive “Zero Defect” mentality within the supply base
• Perform call quality monitoring and evaluation according to pre-defined quotas and thresholds, document and report activity on a periodic basis
• Deliver reporting and presentations regarding contact center trends, performance metrics, SLA's, scorecards, and additional analysis to key team members on a regular basis
• Coordinates and facilitates call quality calibration sessions (and case/trouble ticket calibration sessions) on a pre-defined basis
• Establish and participate in dispute sessions to ensure scoring accuracy and final score resolution
• Assist in the establishment of a contact center QA practice at Signet, including tools, processes and procedures, metrics and measures
• Participates in the design of the call monitoring formats and quality standards while partnering with the respective contact center areas for agreement. This includes maintenance while continually assessing the evaluation tool and practices
• Monitor email customer contacts
• Perform quality assurance on call documentation in the relevant case and ticket management systems
• Provide actionable data to various internal support groups as needed
• Contribute to coaching and developing team members within the contact center related to their Quality performance results
• Prepare and communicate customer survey results
• Minimum of 2 years’ experience in a Quality Assurance role within a contact center environment to include demonstrated proficiency in the following
• Using call recording solutions and quality monitoring tools to evaluate quality of calls
• Delivering reports and presentations regarding contact center trends, performance metrics, SLA's, scorecards, and additional analysis
• Screening incoming and outgoing calls to ensure quality, CS, and adherence to the policies and procedures
• Participating in challenged QA results to satisfactory resolution
• Coordinating and facilitating call quality calibration sessions
• Strong knowledge of Contact Center Platforms, products, services and reporting software to produce call center reporting
• Proficient with Microsoft Office applications including Word, Excel, PowerPoint, Visio
• Working knowledge of statistical extraction and file manipulation; Business Objects
• Excellent interpersonal skills, written and verbal communication skills; proven ability to successfully build strong working relationships with customers and co-worker; to influence contact center operations
• Flexibility and ability to effectively manage multiple priorities
• Data Maintenance in SAP for core quality data as it pertains to the roles of Quality Master Data Technician and Material Master Coordinator
• Entering Inspection plans for Quality Control and update Inspection Lots
• Quality Information Record’s (QIR’s)
• Vendor data maintenance
• Material Quality Levels
• SPOC Maintenance for suppliers
• Net Inspect Maintenance
• QMS processes maintenance and updating
• Internal auditor
• Support the business on assigned market(s) by conducting procedural monitoring within required timelines, to ensure day to day operations are conducted in compliance with regulatory and legal requirements, as well as our company’s policies
• Provide support and guidance on ECCO articles impacting the markets adherence to policies and procedures and compliance regulations
• Participates in brainstorming sessions and calibration call sessions to identify compliance, policy, procedural, case actioning and system gaps
• Ability to provide effective feedback to all levels of management
• Ability to identify opportunities, collaborate with peers to develop solutions and drive these gaps to closure
• Self-motivated with a demonstrated ability to drive results under tight timelines while handling multiple tasks concurrently
• Should be proficient in Microsoft Office tools (PowerPoint, Excel and Word)
• Strong relationship building skills, highly engaged and a really good team player
• Experience in US Financial Operations in a call center environment, highly preferred
• At least 1 year experience in Quality Monitoring
• Proven high performer in previous job roles
• Interfacing with Flight Test management, engineering, customer, and suppliers (Sub contract Management) to ensure requirements are met
• Recommending corrective and preventative actions
• Supporting the MRB process for dispositions and modifications required in a flight test environment
• GED equivalent and 14 years’ experience working on Aircraft in a Flight Line/Flight Test capacity/ Quality Design or Engineering OR
• Bachelors of Science degree from an accredited academic institution and 10 years experience in working on Aircraft in a Flight Line/Flight Test capacity/ Quality Design or Engineering OR
• Masters of Science degree from an accredited academic institution and 8 years experience working on Aircraft in a Flight Line/Flight Test capacity/ Quality Design or Engineering
• Must have an Active DoD Secret clearance
• Proficient in Microsoft Office Tool suite (i.e.: Word, Excel, PowerPoint)
• Aerospace Industry Experience strongly preferred
• Past USN/USAF experience
• Lean and Six Sigma Certification
• ASQ / CQE Certification
• Excellent communication skills, with the ability to communicate technical issues clearly to all levels of leadership
• Reviews, analyzes and reports on quality discrepancies related to assembly, process, mechanical, electrical and electro-mechanical systems
• Interfaces with manufacturing, engineering, customer, vendor and subcontractor representatives to ensure requirements are met
• Assists with inspections: Receiving/ First Article/ Production/ Final
• Generates Quality Notices/SCARs using SAP
• Performs AS9100 process and capacity assessments of suppliers
• Tracks Supplier Assessment Management System reports and Supplier Quality Ratings in support of the company’s supplier assessment metrics databases
• 10 years of industry experience within quality, auditing, manufacturing, engineering and/or hardware-related field (6 years with a Bachelor’s)
• Ability to obtain a Secret clearance
• Proficient computer skills, especially Microsoft Office applications (Word, Excel and PowerPoint)
• Mortgage documentation or compliance experience
• Experience working with a SharePoint
• Minimum 2 years’ experience Mortgage or Card and/or Deposit Product experience
• Excellent written & verbal communication skills and proof reading/editing skills
• Must be able to work independently and demonstrate the ability to make quick decisions and act on them
• Ability to multi-task in fast paced work environment
• Excellent time management/ pipeline management skills
• The hours for this role are Monday-Friday, 8am–5pm or 9am-6pm local time
• Not eligible for MyWork or work-at-home days
• Knowledge of the regulatory resolution specialist function
• Minimum 2 years’ experience with Deposit and or products/complaint handling
• Mortgage knowledge
• Familiarity with CTR, Siebel and/or Commit systems of record
• Create detailed test cases for Test Driven Development focused on the functional requirements, changes and regression requirements for application/function assigned
• Provide application test requirements and contribute to the Test Plan(s) based on Test Driven Development for area of responsibility
• 2 or more years’ experience as an IT Quality Analyst
• Experience writing queries in MongoDB
• Detailed knowledge of Test driven development methodology and Behavior Driven Development
• Knowledge of Microservices architecture
• Knowledge of GitLab or equivalent repository with issue tracking feature Management Tool
• Process incoming customer complaints as assigned for customer reported device related incidents
• Interface with customer clinical staff to obtain detailed information regarding reported incidents as required. Maintaining patient confidentiality
• Prepare weekly/monthly complaint activity reports for management review
• Maintain customer complaint database, including both downloading and importing/exporting of data and the updating of fields as required per standard operating procedures
• Consult with NxStage Clinical Staff, Engineering, Quality and Manufacturing as required
• Assist in gathering pertinent data required for complaint investigation as assigned
• Interface with distributors as assigned
• Database entry and support as assigned
• Full adherence to NxStage policies and procedures outlining complaint handling functions
• 2+ years experience in a regulated industry
• Microsoft Office including intermediate Word and Excel skills
• Exceptional attention to detail and follow-through skills
• Ability to work well independently or as a member of the team
• Ability to interface with multiple groups in the organization
• Bachelor’s degree or equivalent experience in a medical device industry
• Bachelor’s Degree in Engineering, Mathematics, Economics, Computer Science, Information Management, Statistics, or equivalent
• 1 - 3 years previous experience in quality control engineering preferred
• Strong knowledge of and expertise with reporting packages (Business Objects, etc.) databases (SQL, etc.) programming (XML, Javascript, or ETL frameworks)
• Knowledge of statistics and experience using statistical packages for analyzing large datasets (Excel, SPSS, SAS, etc.)
• Strong problem-solving and communication skills required
• Conducts audit per agent on a daily basis
• Submits End of Shift Report
• Attends the Weekly Business Review with Campaign TL/OM/Client
• Holds calibration sessions with the assigned team/campaign
• Conducts side by side monitoring
• Performs coaching sessions with agent/s and TL
• Submits weekly and monthly quality reports
• Identify any potential quality issues per defined process and escalate quality issues immediately to management
• Isolate and report defects; verify defect fixes
• Other duties as assigned – it is understood that this list of major duties and responsibilities is not an inclusive list and that other duties and responsibilities, which may include helping others in the same or different departments, may be assigned by supervision
• Possess a solid understanding of process flow and development
• Ability to design, write, test and document efficient testing solutions to meet customer needs
• Ability to change process execution during product line testing
• Ability to manage multiple projects and adapt to changing priorities
• Ability to thrive in a fast-paced, team–oriented work environment
• Ability to work with minimal supervision and demonstrate initiative and good judgment
• Ability to establish and maintain effective working relations with a wide variety of individuals
• Ability to represent the company in a positive and professional manner
• Ability to work well both independently and as a member of a team
• At least 2 years in college (BS or BA preferred)
• Minimum of 1 year experience as Quality Analyst
• Observe and evaluate customer experience and interaction of assigned Engagement Specialists performance via remote monitoring
• Evaluate relevant client compliance requirements
• Support required coaching process as appropriate to evaluated Engagement Specialists by proactively communicating areas of performance to Operations leaders
• Identify and communicate specialist and program trends, recognition areas, contact drivers and areas of process improvement to all appropriate team members
• Partner with Engagement Coach and other team members to assist and support resolution of customer needs as appropriate
• Proactively seek all client/program updates that might affect the overall customer experience
• Maintain program compliance standards of accuracy and productivity when evaluating customer interactions
• Participate in selective monitoring process and Customer Experience Assessments as assigned
• Participate in client and internal calibrations and observation sessions as assigned
• Maintain relevance of No Tolerance policy
• Support research of customer survey process as applicable
• Work with a high level of Integrity
• Attend internal and external calibration and monitoring sessions as required
• Complete required time handling customer transactions (e.g. e-mail, web chat, inbound or outbound calls) for the Lines of Business responsible to evaluate
• Complete all required training and ongoing education courses, with required travel as needed
• Complete necessary research and required reporting associated with position
• High school diploma or equivalent required. Collegeand/or professional training a plus
• Minimum of 6 months customer service and call center experience
• Must have an aptitude for technical navigation and proficiency in Microsoft Office Suite
• Must be able to work independently, take initiative and follow through on assignments with minimal supervision
• Effectively communicate in a clear and concise manner (written/oral)
• Must have flexibility in schedule for program hours of operation
• Must be able to meet travel commitments as needed
• 3+ years working as a quality analyst doing software testing on a java based application in an agile environment
• 3+ years doing manual testing and automation. Keyword driven automation framework experience built in java is needed
• 3+ years writing Sq scripts from scratch to match records
• Automation background in selenium web driver and java
• Expertise in testing Java applications in an agile development environment/ Waterfall environment
• Advanced proficiency with Sq server and writing Sq queries
• Ability to prioritize, solve complex tasks and recognize and escalate risks without supervision
• Knowledge in IRA, Confluence, GIT (Bit bucket) & Jenkins
• Looking for a dedicated Quality Assurance Analyst to plan and conduct all the User Acceptance Testing activities of project
• Responsible for working with confidential information, and ensure it is handled in a secure fashion
• Attend and coordinate any relevant meetings and discussions like JAD sessions, Requirement review meetings etc
• Review all relevant documentations like Business Requirement Documents, Functional Specifications, etc
• Create test plan, test cases and test data for Shopping Mobile Application
• Participate in EBT User Acceptance Testing
• Review and finalize UAT Test Scripts provided by CDP
• Manage and create bugs with expected resolutions
• Prepare and perform regression testing prior to any new releases
• Participate in the release activities that include participating release meetings, monitoring release progress and conducting smoke test in the new build
• Possess the ability to balance, prioritize and organize multiple tasks, work collaboratively in teams and across organizations, synthesize feedback and adjust plans accordingly, build strong relationships inside and outside the organization
• Provide management of quality assurance on large-scale, custom-designed projects that utilize J2EE, .NET, Flex and Flash technologies
• Lead Quality Assurance team on projects that are distributed across borders and time zones
• Consult, analyze and provide quality assurance on projects
• Create and manage all QA deliverables for projects
• Produce test plans and test cases for multiple projects
• Perform manual/automated testing
• Perform Unit, Functional, Integration, System and Performance testing
• Create and manage automated functional testing scripts for Load, Performance and Stress testing
• Propose and set up testing centers of excellence for clients
• Track and report quantitative and qualitative aspects of error reporting, including hardware and networks
• Test database access via XML APIs in a multi-tier environment
• Utilize Winrunner, QuickTestPro, TestComplete, LoadRunner, Rational Robot, Silk, Mercury Quality Center, Bugzilla, Rational Clear Quest and Jira
• Communicate with Analysts, Developers and clients to gain functional and technical knowledge
• Use Iterative and Agile methodologies
• Plans and coordinates internal audits and surveillance activities of the company's QMS; develops summary reports and reviews results with management; may recommend improvements to the QMS and related processes
• Responsible for observing all laws, regulations and other applicable obligations wherever and whenever business is conducted on behalf of the Company. Expected to work in a safe manner in accordance with established operating procedures and practices. Additional Functions Other duties as assigned or required
• Strong organization skills to maintain flow of work within the unit; the ability to establish priorities and meet deadlines
• Strong knowledge of computer operations and applications; advanced Excel and SharePoint skills
• High ability to correlate objective evidence to identifiable root causes
• Experience in auditing and verification activities
• Strong statistical background/lean methods
• Strong experience with ISO/AS9100 and CMMI desired
• Automotive background experience minimum 5 years
• Minimum 5 years & above experience in SQE/SD function
• Prefer understanding of automotive applications and systems or similar electronics industry
• Strong knowledge in QC tools, FMEA, Control Plan, ISO9001/TS16949, PPAP, APQP
• Require professional English in written and verbal form
• Require proficiency with Microsoft Office
• Must have fluency in English
• Degree/Diploma in Quality Management/Engineering discipline
• Preferably with 2 years of quality assurance experience in electronics manufacturing industry
• Knowledge and experience in Supplier Quality Management, ISO9001/TS16949/ISO14001 standards, Quality Management System Audit, Manufacturing Process Audit, Failure Mode Effects Analysis (FMEA), Measurement System Analysis (MSA), Statistical Process Control (SPC), Production Part Approval Process (PPAP), 5-Why Analysis, Ishikawa Diagram Analysis and 8-Discipline Methodology preferred
• Good English speaking and writing skills is necessary
• Conduct assessment of potential suppliers’ quality, technical and manufacturing capabilities to assess suitability to qualify as TE suppliers
• Co-ordinate with the Procurement and Manufacturing Departments in the qualification of new suppliers through site evaluations, quality system assessment, first article inspection and production try-out
• Provide technical assistance and training to suppliers when necessary to achieve the required quality level
• Establish a close communication channel for early information feedback and correction of deficiencies, transmission of all design and quality requirements and quality performance to the suppliers
• Develop Quality Inspection Plans for incoming acceptance of suppliers’ products
• Establish Control Plan, Quality Inspection Plan, Inspection Standard, quality documentation and records for suppliers’ conformity
• Perform periodic quality management system and process audit at suppliers’ premises to ensure QMS, product and process conformances
• To continuously monitor suppliers’ quality and delivery performance and to implement skip lots and eventual ship-to-stock program
• Perform supplier quality management system development with the goal of supplier conformity with ISO 9001:2008 and ISO/TS16949:2009 standards
• Participate in 6-Sigma projects, Kaizen events and Continual Improvement activities
• Participate in new source decision, responsible for new line development and qualification
• Familiar with APQP process management, especially design review, quality control plan resource verify
• Engineering change management and follow up
• Summarize & monitor line quality performance (DLPM, DPPM, and CC), drive the supplier to CIP
• Internal annual audit and irregular audit when necessary
• Handling nonconforming issue and initiate actions with 8D problem solving, drive the internal team to do error-proof action
• Filing related documents of PQE, such as line issue list, quality meeting memo, deviation, ECN list
• Training the internal operator on TE request and others base on the line situation, share the lesson learned to the operator in time, make sure line overall quality meet TE target
• Other task assigned by supervisor or manager
• Above 5 years working experience for PQE, experience on connector will be preferred
• Maintains training curriculum with supporting documentation for assigned area of responsibility
• Ability to communicate and motivate people on an individual and public basis
• Promoting quality achievement and performance improvement throughout the organization
• Aid in establishing standards of service for customers
• Monitor agent performance through phone, email and notated accounts
• Provide regular feedback to agents and their superiors
• Assist with phone volume by taking phone calls whenever necessary to support the business
• Facilitates training classes
• Supports team in monitoring and reporting the effectiveness of classes and learner performance
• Acts as a role model for learners
• Identifies areas for operational improvement/excellence
• Promotes quality achievement and performance improvement
• Effectively communicates information throughout department
• Evaluates training effectiveness by managing classroom rosters and surveys
• Knowledge of Word, Excel, and PowerPoint
• Demonstrated understanding of Quality Management and “best practices” with regard to testing techniques, methodologies, processes and measurement
• General knowledge of Disaster Recovery planning, testing methodologies and processes and ability to provide DR testing coordination with other teams
• General working knowledge of Use Cases and Design documents and a demonstrated ability to convert these documents into test cases
• Demonstrated knowledge of available tools to document, manage and report on the resolution of issues and defects identified during testing
• Thorough knowledge of Master Test Plans, testing metrics and other testing artifacts
• Demonstrated ability to assist in the design and preparation of Master Test Plans, testing metrics and other testing artifacts
• Thorough understanding of project risk analysis techniques and risk-based testing
• Thorough knowledge of testing methodologies including functional, system integration, acceptance, regression, and performance and load, as required
• Thorough understanding of system data, including the ability to manipulate data to meet specific testing scenarios
• Thorough ability to design, create and execute test scripts utilizing available tools
• Requires a demonstrated knowledge of system and application architecture and capabilities
• General knowledge Healthcare industry (terminology, procedures and regulations) with thorough knowledge in some specific areas
• Demonstrated ability to work closely with business owners, development teams and project management throughout the development lifecycle to improve overall product quality
• Thorough problem solving and analytical skills
• Thorough ownership and accountability of testing projects through self-directed task management
• Consistently shares resource knowledge with other employees and groups
• Creates and maintains positive and professional business relationships with both internal employees and external customers and vendors
• Works effectively in a team environment and supports the activities and success of others on the team
• Thorough flexibility and commitment to complete the tasks and responsibilities of the position when required, including times outside of the position's normal working hours
• Learns, comprehends, and applies information, both business and technical in a consistently satisfactory manner
• Plans and manages testing of small projects from requirements definition through implementation and post migration support
• Establishes, modifies moves and/or manages test data for various testing scenarios and platforms
• Based upon requirements, use cases and specification documents, designs and prepares Master Test Plans, test cases, scripts, project metrics and other artifacts as required
• Executes test cases and scripts utilizing available technical tools and templates
• Effectively prioritizes test cases based on project and enhancement risks
• Performs thorough analysis of change and effectively applies testing techniques to assure appropriate coverage
• Provides estimation, planning and risk analysis to ensure thorough and complete testing for small projects
• Consistently and appropriately incorporates new processes and procedures as developed and new tools as they are introduced by IT
• Develops and consistently maintains knowledge of business policies and procedures, and their impact to applications and testing methodologies
• Leads testing activities including facilitation of test team meetings, feedback sessions, demonstrations and defect meetings for small projects
• Tests system designs, identifies problems and/or inconsistencies and documents results
• Communicates actively with project team members regarding testing status including progress, defects, risks and potential impacts
• Constructively contributes in all team, departmental, project team, status, and other meetings
• Keeps abreast of new methodologies, techniques, tools and technologies through research, continued education, and training
• Designs, develops and executes test cases for architectural and infrastructure changes and enhancements
• Utilizes available metrics and reporting tools to develop reporting as well as analyze testing progress and effectiveness data
• Performs other work as required or requested as well as additional assignments
• Provides on-call support as needed to support after-hours testing needs
• In-process, microbiological, and final release testing for Quality Laboratories
• Microbiological testing on finished product and water samples
• Performs environmental monitoring sampling and microbiological testing of air samples and contact plates
• Aliquots samples of reagents to other testing labs
• Performing testing on VITROS analyzers and other analytical equipment such as pH meter, viscometer, Conductivity meter, UV-VIS spectrophotometry, Flame photometer, Chloridometer, and CO2 Meter in compliance with procedures
• Maintain equipment, reagents, and supplies. Will require limited work in a freezer
• Completes analysis of data using spreadsheets or LIMS to report testing results
• Reviews data for accuracy and completeness
• Partners across Fluids Manufacturing to investigate and respond to specification failures or in response to observed trends. Completes Laboratory Investigations, Non Conformance Records, or Quality Investigations timely
• Bachelor of Science (BS) required
• Minimum of five (6) years’ experience
• In lieu of formal education, 10 years of relevant experience may be considered
• Strong working knowledge of ISO9001 and AS9100
• AS9100 Lead Auditor trained
• Understanding of Continuous Improvement concepts, process and tools
• Proficient with the MS Office Professional suite (Word, Excel, Outlook, PowerPoint, Access, SharePoint)
• U.S. Citizen able to obtain and maintain a D.O.D. Secret Clearance
• Master of Science (MS) in engineering
• Advanced use of MS Excel formulas, Access databases and Powerpoint chart building
• Familiar with AS9006 and AS9115 requirements
• Minimum of 2 years of professional Analyst experience
• Bilingual (English and Korean) is required
• Intermediate level of knowledge in Microsoft Excel and PowerPoint
• Perform standard qualitative and quantitative analysis on: purchased raw materials, in-process products, pure drug substances and finished pharmaceutical/nutritional products in accordance with approved testing procedures of Bayer, the National Formulary (NF), United States Pharmacopoeia (USP), and the European Pharmacopoeia (EP)
• Utilize standard analytical chemistry techniques including wet analytical methods as well as sophisticated electronic instrumentation (ICP, HPLC, UV, GC, IR, AA, CFA, TOC, dissolution apparatus and other automated instrumentation)
• Maintain complete and accurate records of all analytical information according to Bayer and regulatory standards
• Evaluate all data obtained from analysis to ensure that all Bayer and regulatory specifications are met
• Communicate to supervision in a timely manner on all non-compliance situations
• Assist in investigating non-compliance situations
• Assist with troubleshooting analytical methodology and instrumentation malfunctions
• Perform calibration of laboratory instrumentation by following Standard Operating Procedures (SOPs)
• Perform maintenance and repairs of laboratory instrumentation as needed, following manufacturer’s recommendations
• Adhere to all aspects of Corporate and plant safety programs, GMP’s, ISO standards or other regulatory requirements
• Distribute and retrieve stability samples from storage and schedule samples for testing
• Conduct Laboratory information management System (LIMS) approval of completed stability samples
• Review stability data for compliance and initiate stability of new studies
• Revise existing analytical testing monographs to comply with compendia changes or other specific needs
• Retrieve analytical tests results and summarize for annual product reviews
• Prepare reports on assigned products, processes or quality assurance and prepare qualification plans
• Adhere to the pertinent aspects of Corporate and plant safety programs and adhering to GMP’s, ISO standards or other regulations
• Function as safety and/or team leader as required
• Assist method development coordinator in developing, validating or verifying new or transferred methods
• Responsible for training new analysts
• Qualify and approve reference standards
• May include other QA documentation functions such as preparation of master packaging orders, investigations to support deviations, QA documentation data collection, and preparation of packaging component specifications
• If assigned to the Nutritional area, validate and verify new or transferred methods (including writing protocols and summary reports)
• Perform other duties and special assignments as directed by QA manager for assigned area
• Bachelor’s degree in Chemistry, Biology, Pharmacy, or science degree
• At least 3 years of experience in a GMP laboratory environment; Master’s degree in related field with 0 years of experience may be considered
• Basic experience with Personal Computer (PC)
• Knowledge, practical application, and understanding of analytical chemistry is necessary to perform the functions of this position
• Good working knowledge of advanced laboratory instrumentation and computers are required; This is defined as strong troubleshooting skills for assigned area such as HPLC, GC, AA, UV, TOC, NIR and/or dissolution and low error rates with microbiology or chemistry techniques for defined area
• A working knowledge of organic chemistry, statistics, data processing and good manufacturing practices
• Demonstrated ability to clearly communicate technical information in writing
• Demonstrated capability for communicating ideas, concepts, and work results effectively to colleagues and supervision, who have various degrees of technical understanding
• Demonstrated ability to manage key projects and display area of expertise; i.e. clear/consistent notebook skills and function as an independent worker
• Demonstrated ability to be self-motivated as well as to work collaboratively in a team-based environment
• Demonstrated ability to take initiative and display a willingness to learn
• A thorough understanding of National Formulary (NF); United States Pharmacopeia (USP); and European Pharmacopeia (EP) testing procedures, as well as, US Pharmaceutical Industry Good Manufacturing Practices (GMP’s), quality control methods and procedures is required
• Experience using Microsoft office software and LIMS
• Support consumer investigations, previous experience in consumer complaint management
• Previous experience working in Nutritionals within a GMP or SOP environment
• Perform standard qualitative and quantitative analysis on: purchased raw materials, in-process products, pure drug substances and finished pharmaceutical preparations employing accepted gravimetric and spectrophotometer procedures, in accordance with approved testing procedures of BAYER, the National Formulary (NF) and the United States Pharmacopoeia (USP)
• Utilize standard "bench" chemistry technique as well as sophisticated electronic instrumentation, including spectrophotometer, viscometer, etc
• Maintain records of all analysis information of assigned products on data sheets for permanent file and proper entry of information on laboratory forms
• Evaluate all data obtained from analysis; if discrepancy or deviation occurs, consult with Supervisor and recommend additional testing if necessary
• Perform routine analytical and microbiological testing of raw materials purchased from prospective suppliers to determine that the materials meet compendia and/or company standards
• Assist in investigating non-compliance investigations
• Perform special assignments as directed by supervisor
• Bachelor’s degree in Chemistry, Biology, Pharmacy, or related 4 year science degree
• Demonstrated capability for communicating ideas, concepts, and work results effectively to colleagues and supervision
• Ability to be self-motivated as well as to work collaboratively in a team-based environment
• Demonstrate initiative and a willingness to learn
• Good working knowledge of advanced laboratory instrumentation and personal computer skills
• Experience in wet analytical methods and instrumentation techniques preferred; HPLC, UV, GC, IR, AA, TOC, and Dissolution
• Working knowledge of organic chemistry, statistics, data processing and good manufacturing practices
• Thorough understanding of National Formulary (NF); United States Pharmacopoeia (USP); and European Pharmacopoeia (EP) testing procedures, as well as, US Pharmaceutical Industry Good Manufacturing Practices (GMP’s), quality control methods and procedures
• 1+ years of lab experience
• Previous experience working with pharmaceutical raw materials within a GMP environment
• About 16 new suppliers to be developed
• Average 700 new parts to released
• To tighten the new project sample quality control
• High voltage relay, new sensor, HMES develping
• Participate in new source decision, responsible for new supplier audit, development and qualification. 2. Supplier APQP process management, especially design review, quality control plan resource verify. 3. Run at rate on-site and on time PPAP approval, compliance report follow up. 4. Define &update incoming inspection plan and QIP, boundary samples and inspection gauge of approval 5. Supplier engineering change management and follow up. 6. Summarize & monitor supplier quality performance (DLPM, DPPM, and CC), drive the supplier to CIP. 7. Supplier annual audit and irregular audit when necessary. 8. Handling nonconforming material issue and initiate actions to supplier with 8D problem solving, drive the supplier to do error-proof action. 9. Participate in customer/internal audit of responsible supplier and respond all relevant CA. 10. Filing related documents of SQE, such as supplier material issue list, supplier meeting, deviation, ECN list. 11. Coordinate TE internal team to drive or support the supplier when necessary. 12. Hold the supplier quality review meeting of top worst supplier with sourcing team. 13. Training the supplier on TE request and others base on the supplier situation, share the lesson learned to the supplier in time, make sure supplier overall quality meet TE target. 14. Other task assigned by supervisor or manager
• Leads and provides Quality Assurance to one or more teams
• Responsible for requirements analysis, test planning activities, writing test cases/scripts, test case automation
• Execution of all required testing (which may include functionality testing, integration testing, LMS testing, and acceptance testing) to ensure that the eLearning product meets business requirements
• Leads and Provides guidance for continuous process improvement programs
• Assist in product complaint investigations as assigned for customer reported device related incidents
• Interface with customer clinical staff to obtain detailed information regarding reported incidents as required
• Maintain patient confidentiality. Consult with NxStage Clinical Staff as required
• Responsible for reportability decisions and entering in user/facility MedWatch into complaint handling database
• Periodic reporting to management of complaint trends
• Ensure that complaints are entered and closed-out based on NxStage SOP’s and as accurately as possible
• Role model for the intake team members
• Assist with employee orientation training regarding NxStage/MDS clinical products as assigned
• Other duties as assigned by the Postmarket management team
• 4+ years experience in medical device industry. Working knowledge of applicable FDA regulations governing complaints and Medical Device Reporting desired
• Exceptional attention to detail and follow-through
• Assumes responsibility for meeting commitments in a quality-oriented, results-focused manner
• Excellent verbal communication and customer interface skills
• Ability to interface with multiple groups in the organization particularly Engineering
• Conduct audits for contract compliance using designated systems to ensure compliance with all contractual requirements
• Assess and develop methods to best leverage departmental best practices
• Conduct performance audits and assist section, department, and/or Program in developing a plan to correct identified shortcomings
• Assist with the ongoing training of Quality Control Inspectors, Functional Departments, and other relevant personnel as necessary
• Conduct performance audits and analysis of outcomes with Functional Units; evaluate and report progress to Quality Assurance Manager
• Communicates audit findings and corrective action plans to appropriate leadership
• Perform other qualified duties as assigned
• Must be able to write clear and precise audit reports, procedures and documents
• Must be able to understand and interpret the content of procedural and standard operational procedural manuals and instruction booklets
• Must be able to use management software tools and be able to review and evaluate outcomes and recommend appropriate changes
• Working knowledge of Microsoft Office tools
• Fully knowledgeable of inspection and audit methods and sampling techniques
• Have strong verbal and written communicative skills
• Must be able to take personal responsibility for allocated tasks and work without supervision
• Bachelor's degree in Business Administration or Management, Engineering, Information Technology, or Aviation is preferred
• Three (3) to five (5) years’ experience working with audits
• Performs quality monitors
• Reviews files to ensure customer complaints are being resolved and the voice of the company is being conveyed
• Partners with leadership and other stakeholders to ensure success across the organization
• Tracks quality monitor scores on tasks and provide metrics and trends
• Collaborates with leadership to identify areas of opportunity and improvement
• Discusses quality improvement opportunities with leadership and representatives
• Provides regular reporting on quality metrics
• Undergraduate degree in relevant field or equivalent experience
• Previous experience in airline customer relations or customer service
• Hours are typically Monday through Friday but you must be flexible to work any shift which could require working nights, weekends, and/or holidays as well as extended hours outside of your scheduled shift
• Willing to travel on company business if and when necessary
• Willing to undergo a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements, if applicable
• Knowledge of Microsoft Office to include Word, Excel, Outlook, etc
• Ability to manage and prioritize multiple tasks with deadlines assigned by Manager
• Ability to interact effectively with all levels of personnel both internal and external
• Ability to effectively communicate with all levels both verbally and written
• Drive supplier quality and productivity improvement
• Conduct onsite supplier quality assessments and drive closure of findings
• Implement TE supplier quality strategies, procedures and initiatives
• Monitor and track supplier APQP activity through PPAP
• Lead manufacturability reviews with the suppliers and present VOS to TE project teams
• Facilitate rapid resolution of critical supplier quality issues
• Organize containment activities and/or production monitoring on a need-to-support basis
• Ensure timely implementation of permanent corrective actions and resolution
• Enforce supplier compliance to TE supplier quality manual
• Ability to train and lead: APQP, FMEA’s, Control Plan, Run at Rate, PPAP
• Strong team player with ability to work effectively on cross-functional teams
• Ability to travel as required. Estimated 30% - 60%
• Certified problem solver: 8-D, Red-X, Six Sigma Green Belt a plus
• Excellent communication skills; both verbal and written
• Bachelor’s Degree in Business or Technical discipline; or equivalent experience
• Minimum 3 years SQE experience in manufacturing quality (automotive a plus)
• Demonstrated ability and skills to support supplier development activities, continuous improvement initiatives and quality management tools
• Demonstrated self-starter and able to work independently to execute strategies and meet goals
• Experience with the following materials and processes is preferred
• Creates, runs and distributes regular and Adhoc reporting (CSAT, Quality trends, Compliance) supporting Operations, Client Services, and the IBEX executive team
• Works as a member of the Root Cause Analysis (RCA) team and leads ad hoc RCA teams on tool development and special analysis projects for assigned campaigns
• Works with development team on automating dashboard items for real time internal tools using reporting best practices
• Demonstrated comprehension of client’s quality standards
• Demonstrated proficiency with respect to the client specific sales/service process High school/college level understanding of statistical best practices
• Proven ability to conduct RCA (root cause analyses) based on high level, multi-channel data
• Adept at queries, report writing and presenting findings
• Broad understanding of client conformance measures
• Sound organizational skills
• Ability to respond positively to changing environment
• Team-oriented and self-motivated
• Performance-oriented and Results-oriented
• Exceptional performance history in the area of quality performance on previous program as an Agent
• Process Improvement knowledge/analytical skills preferred
• Working knowledge of adult learning techniques preferred
• Understanding of inbound/outbound operations is desired
• Familiarity with fundamental feedback and coaching skills is desired
• Ability to transition between program call types, Inbound/Outbound as needed
• Prior knowledge of program strategy is strongly desired
• Ability to apply current understanding of program strategies while process monitoring
• Must be 18 years of age or older
• Have earned a High School Diploma or GED
• A solid work history that clearly demonstrates job stability and exemplary attendance
• Quality performance experience
• Exceptional performance in a customer service role
• Previous quality assessment experience
• Prior knowledge of Program Strategy is strongly desired
• Qualified candidates will have excellent verbal skills
• Submit the accomplished form and your resume to your supervisor and request him/her to fill out the recommendation form (back part of the application form). 4. Upon completion, your supervisor should submit your requirements to Recruiting Department on or before the close date. Applications submitted beyond the deadline and submission of incomplete requirements will automatically be considered as DISQUALIFIED
• Use pertinent data and facts to identify and solve a range of problems within area of focus or expertise
• Investigate non-standard requests and problems, with some assistance from others
• Prioritize and organizes own work to meet deadlines
• Provide explanations and information to others on topics within area of expertise
• Identify solutions to non-standard requests and problems
• Solve moderately complex problems and/or conducts moderately complex analyses
• Work with some guidance; seeks guidance on only the most complex tasks
• Translate concepts into practice
• Act as a resource for other Quality Analysts with less experience
• Support the estimation and/or quantify potential benefits, costs, and resource requirements associated with recommended business process solutions
• Basic to intermediate experience with MS Excel
• Basic to intermediate SharePoint experience including utilization and site maintenance (or like document management system / repository)
• Intermediate or Expert Visio experience (or like process mapping software)
• Experience in large, multi-function and cross geographic organizations
• Basic to Intermediate Statistical Analysis experience using SSA, Minitab, JMP, or a similar statistical software tool/application
• 2-5 years experience working in content moderation, policy, forum/community moderation, or sales/customer service environments
• A minimum of 1 year in Quality auditor role in same
• Concepts of sig sigma or similar quality management standards
• E-mail, forum, and chat support experience
• At least 1 year experience as a Customer Service Representative; Required
• Excellent attendance record and punctuality are essential
• Meeting or exceeding current positions KPM (Key Performance Metric) results
• At least 2 years claims processing experience; Required
• Strong proficiency with Microsoft Word, Excel, & PowerPoint is desired
• Develop quality tracking platform and measurement programs
• Initiate performance improvements based on quality analysis promoting accountability
• Listen to Specialists’ calls and review quality standards and customer service compliance
• Conduct steady quality monitors on specialists and track scores
• Identify improvement initiatives by collaborating with SSC leadership team with intent to significantly improve productivity and accountability
• Provide regular performance reports, metrics, trends and status of measured quality
• Develop daily reports to showcase performance outcomes to leaders and stakeholders
• Prepare presentations on quality and performance metrics against goal with intent to showcase results
• Support projects related to processes that provide ability to measure and monitor performance feedback and individual performance accountability
• Effort must focus on short term immediate wins and long term goals ensuring steady and excellent outcomes
• Undergraduate degree in relevant field or equivalent experience / training
• Ability to effectively manage and prioritize tasks and consistently meet established deadlines
• Ability to effectively interact with all levels of personnel and colleagues
• Ability to work independently and /or amount of direction needed
• Strong organizational, planning, and multitasking skills with heightened attention to details
• Ability to effectively communicate with all levels of personnel both verbally and written
• Must have initiative and drive for improvement quality and productivity
• Proficient with Microsoft Office including Excel, Word, Access, and PowerPoint
• Proficient with Share-Point Collaboration sites
• Knowledge of QIK and Native Sabre desired
• Schedule requires flexibility. Must be willing to work whatever schedule is required even if it extends outside of typical business hours
• Document Editing and Management
• Previous experience working with databases - preferable Regulus or Trackwise
• Creating notices in the System and keeping information up to date
• Previous experience helping coordinate projects and documentation
• Ability to work with internal and external team members to assure the project is meeting regulations
• Comfortable providing Technical and Administrative Support
• Effective communication skills - both oral and written
• Good Critical Thinking and Problem Solving skills
• Experience with Regulus or Trackwise
• Previous experience working in distribution, supply chain, and medical research logistics
• Ability to interpret and implement procedures for compliance with ISO 9000 Standards and contract PWS is essential
• Should be computer literate and capable of producing analysis reports, point papers and spreadsheets using Micro Soft Office
• Ability to understand written and spoken English
• High school degree or equivalent required; Bachelor’s degree in Quality, Safety or related area preferred
• Two (2) years’ experience in quality assurance or quality control required
• Communication Skills: Data analysts are often called to present their findings, or translate the data into an understandable document. You will need to write and speak clearly, easily communicating complex ideas
• Critical Thinking: Data analysts must look at the numbers, trends, and data and come to new conclusions based on the findings
• Attention to Detail: Data is precise. Data analysts have to make sure they are vigilant in their analysis to come to correct conclusions
• Math Skills: Data analysts need math skills to estimate numerical data
• Knowledge of Integrated Maintenance Data System (IMDS)
• Approve system life cycle deliverables and activities to ensure that procedures and methodologies are followed, and that appropriate and complete documentation is captured and reported to support SDLC activities for assigned IT systems, including associated change requests
• Provide guidance, training, and support to IT personnel in their SDLC efforts, to ensure compliance
• Provide quality assurance oversight for system related issues
• Experience with system validation across GxP, specifically R&D applications
• Excellent communication skills, both verbal and written as well as capable of presenting the right level of information to senior management
• Knowledge of the IT system development life cycle and software quality assurance in a regulated environment
• Ability to work both independently and with teams at various levels in the organization
• Excellent organizational skills and attention to detail and accuracy
• 6 or more years working in an IT SQA or Quality role. Must have hands-on IT experience and in-depth knowledge of FDA and International Regulations
• Ensure product requirements meet the defined quality standards
• Be responsible for all aspects of software testing for web or mobile applications including requirements analysis, strategy development, test plan development, automation scripting, test execution, test results recording, and reporting
• To test within an Agile development environment including feature acceptance tests, integrated tests, and system tests
• Be involved in root cause analysis, as well as investigate, troubleshoot and address web and/or mobile based issues
• Maintain technical skills and awareness of technical improvements
• Communicate effectively both written and verbally with peers, stakeholders and supervisors routinely
• Investigate issues/bugs quickly and efficiently
• Overcome technical challenges in timely manner with ability to learn fast and handle a dynamic environment
• Build collaborative relationships within teams and across business to facilitate the accomplishment of work goals
• Achieve process and LOB productivity, accuracy requirements including number of calls monitored per month, case reviews, MDM data entry, Social Media handling and fulfillment completion per agent/process position (i.e. escalation persons, MDM, Fulfillment, training) and LOB
• College degree preferred.　 Educational requirement may be substituted with equivalent industry-related business experience
• Minimum 5+ year experience in a call center customer service (consumer handling) environment with 3+ year experience in a Quality Assurance role　
• Working knowledge of applicable customer contact systems (or like type systems i.e. KB, CRM, Reporting, email, surveys, SM tools, etc.)
• Ability to use client systems, monitoring tools and reporting software/applications
• Additional language knowledge is a plus
• Insures compliance with customer specifications and requirements during project and program phase of Aerospace products
• Makes sure these requirements are implemented in the manufacturing site and at the supplier’s
• Acts as gatekeeper during project phase
• Insures quality tools are in place for these phases
• Makes sure the different phases of the project are handle in accordance with TE procedures
• Responsible for Quality reporting to quality manager of the plant and the different project managers
• Contributes to the 8D process for these customers and makes sure analysis are done on time and corrective actions are in place
• Realizes audits in the plant and at suppliers
• Drives continuous improvement through the organization to avoid re-occurrence of some problems and to improve existing procedures
• Engineering degree with mechanical or electronic specialties
• 3 years experience as project/program engineer for aerospace application or automotive or as quality engineer
• Knowledge of ISO9001 and EN9100 standards or ISO/TS 16949
• Knowledge of the standard quality tools (8D, FMEA, SPC …)
• Ability to moderate and to facilitate
• Devise sampling procedures, inspection plans, and control plans in compliance with customer requirements and ensure proper documentation of all pertinent product quality data; utilize statistical tools to analyze data. Support program to ensure the accuracy and precision of all measurement, testing, and analytical equipment and procedures; assist with proficiency testing of Quality personnel
• Participate in both internal and external corrective and preventive action processes
• Confer with customers and suppliers regarding product quality problems, conduct analyses, interpret test results, develop nonstandard tests, and consult with outside laboratories for testing. Understand and manage PPAP documentation per AIAG guidelines
• Assist with the development of training material, and assist with training sessions on quality concepts and activities
• Assist with the development of documented Quality Department processes in compliance with requirements of ISO 17025; assist with the process of accreditation to the ISO 17025 standard at the direction of the Quality Manager
• Contribute to supplier quality development; support the Bossard Procurement function in the selection, auditing, and development of selected suppliers
• Storage Management System (SMS)
• FACTS system to place orders to vendors (pre-receiving)
• Quick Fix warehouse tool to receive product
• TSExcell report tool
• Qualiware home to internal processes
• Employee Self Serve (ESS)
• Excel, Word
• Outlook/email
• Bolt Gauge Knowledge
• ISO Standards
• Read and interpret blueprints including geometric dimensioning and tolerance
• Bachelor's degree (or equivalent work experience)
• 3-5 years of work experience with 2+ years of risk management, compliance, or audit experience required. Prior Internal Audit experience is preferred
• Intermediate experience with risk assessments, control analysis, and project management, including process improvement
• Ability to learn quickly and understand U.S. Bank enterprise governance risk and compliance programs
• Solid critical thinker with the ability to challenge when risks are present, investigative in nature
• Strong PC literacy in word processing, spreadsheets, databases, and presentations
• Intermediate experience with operational risk and control assessments
• Demonstrated ability to appropriately influence in a collaborative environment
• Intermediate knowledge of products and services offered by the Wealth Management & Securities Services business units (Wealth Management, Corporate Trust, Fund Services, Institutional Trust & Custody and Trust Technology & Support Services)
• Typically 3-5 plus years of experience as a relationship manager, loan coordinator, or similar position requiring business loan knowledge and judgment
• Thorough knowledge of Chase operational, control, and credit philosophy and policies
• Intermediate level Quality Analyst with moderate to extensive authority and experience
• Intermediate to advanced knowledge of Microsoft Excel. Intermediate to advanced knowledge of Microsoft Access a
• Communication of Customer Specific Requirements to responsible TE units
• Support and mediator of the customer and TE function units for problem solutions as well as escalations of customer problems with the responsible TE units
• Leadership for customer scorecards (internal / external reporting)
• Discussion of quality targets with the customer in order to find a common understanding
• Lead and drive improvement activities within TE in regards to the customer of responsibility and the related scorecard rating
• Candidate should have minimum 5 years of Test Automation Experience
• Candidate should have very good understanding of Manual Testing
• Strong in Web Service (Rest & SOAP) Testing Manually as well as automated
• Hands on Testing tools like SOAP UI, HP Load runner, Apache JMeter etc
• Hands on programming language like JAVA, C#, .Net
• Hands on scripting language like Groovy, Power shall, VBScript, JavaScript, Python
• Very good understanding of Service Virtualization & Mock Service
• Clear understanding web protocol
• Web Service Security testing is an added advantage
• Web Service performance testing is desirable
• Clear understanding of different web service methods GET, PUT etc
• Good knowledge and understanding of database
• Good knowledge and understanding of web application
• Good knowledge on XML and JSON parsing
• Experience working in an Agile team
• A commitment to understanding our clients and helping them deliver value
• An ability to effectively communicate concepts and ideas to team members and clients
• An ability to adapt to client cultures and work environments
• A desire to work with a variety of technologies
• A passion for driving quality and improving the productivity of the software development lifecycle
• Excellent understanding and application of Agile practices (ATDD, continuous integration, pairing, iterative development, and retrospectives)
• Experience collaborating with business representatives to understand requirements, value, prioritization, and acceptance criteria
• Work on a scrum team to deliver software solutions by providing the essential benefit to the customers by delivering the simplest solution to the functional requirement
• Work cross-functionally with other team members: other engineers, testers, product owners, designers, Ops, customer support
• Partner with Application Dev, DB, BA/PO and other dependent teams
• Make sure the code is hygiene and well maintained
• Ensuring that the production issues are resolved with a high sense of urgency
• Demonstrate an understanding of current trends in information technology best practices and standards and how to apply this understanding to work projects and processes
• Must have very good knowledge and understanding of the assigned information technology platform and make recommendations for improvements to the technology
• Proven track record working as part of a team delivering software solutions
• Deliver accurate analytical and microbiological data in a timely manner
• Ensure that the Quality Sample Plans are delivered
• Carry out aseptic sampling across the site
• Preparation of analytical reagents and micro media necessary for performing analyses
• Preparation and Provision of Yeast Propagations to the Production team as required
• Be aware of all site key performance indicators and own KPI’s relevant to the role and act to ensure that they are achieved
• Utilise safe systems of working and own risk assessment of processes in the Laboratory
• Manage achievement of own training and development needs
• Support the development and implementation of the Quality & Food Safety Strategy on site
• Preferably has a Bachelor's Degree in any field
• Ability to exercise flexibility to work effectively in a changing environment. Ability to adapt to changes in work environment, work assignments, and/or changes in priorities. Skills sufficient to maintain productivity in a fast-paced environment undergoing organizational changes
• Ability to pay close attention to detail with a high degree of accuracy
• Ability to perform routine, repetitive tasks accurately, with interruptions to meet deadlines
• Good knowledge in Excel
• Experience in creating reports, dashboards and templates preferred
• Good analytical skills a plus
• Plan and manage training/roll out/audit schedules across all accounts
• Conduct audits across all accounts to ensure that all TQ Processes, COPC Standards etc are being followed
• Collate and deploy best practices across all accounts
• Accomplish quality checking reports and scorecards
• Identify areas for improvement in Associates' performance through trending and analysis
• Communicate performance and behavioral expectations to Operations Leader(s) and provide ongoing feedback against performance expectations
• Inform the Team of changes in policies and processes
• Requires strong communication, cooperation, and influence skills to work with all levels of employees, suppliers, and customers
• Requires knowledge of various engineering, manufacturing and/or maintenance standards and practices
• A Bachelor’s degree in Mechanical Engineering/Manufacturing (Majored in hydraulic is preferred)
• 3 years and above work experience in construction machinery manufacturing enterprise. (Hydraulic excavator is preferred)
• Strong analytical skills are necessary
• Good oral and written communication skills in English
• Quality tools and quality management knowledge is preferred
• Personal computer skills and familiarity with various software packages is required
• Provide management of quality assurance on large-scale, custom-designed projects
• Perform manual/exploratory testing
• Perform Functional, Integration, System and Performance testing
• Create and manage automated functional testing scripts
• Conduct product / Process Audit, and drive risk assessment
• Carry out testing in support of development programmes and existing product ranges
• To facilitate the prompt resolution of customer complaints and supplier quality issues
• Ensure Quality Standards respect
• Implement Aerospace quality standards if required
• Experience of working to Quality Management Systems (procedures, test methods etc)
• Experience of working to quality productivity standards
• Experience of working to work instructions/test methods
• Experience of using Microsoft Excel and Word
• Uphold the ‘Quality’ ethic – ensure what is done is done correctly and in accordance with any test procedures/instructions/methods
• Report any issues that may compromise ‘Quality’ in any aspect of what you do
• Directs the analyses/internal audits of ISO 9001 Compliance
• Provides support in the operations of the organization's ISO 9001 program
• Participates in communicating program to employees, employee training, and monitoring results
• Makes recommendations on changes to the program that reflect organizational needs
• Evaluates and recommends changes in work methods and procedures in assigned area
• Develops new processes/procedures as needed
• Coaches and motivates team members
• Enhances communications by facilitating team meetings
• Works to resolve or assist in the resolution of ISO 9001 QMS related problems or tasks
• Performs functions as a team leader on cross-functional teams
• Previous ISO 9001 experience
• Experience overseeing quality management systems and processes
• Responsible for QA Inspection activities associated with Aseptic Filling, Finishing, Label Stores and BAXJECT III
• Responsible for reviewing pertinent documents, records and reports such as Formulation, Filling, and Finishing records run sheets, Forms etc. against Standard Operating Procedures (SOPs) for accuracy and compliance to procedures based on regulatory requirements and internal guidelines, etc
• Identify areas of non-conformance and inform management via the initiation of Event PR’s) as needed to be disposed (unilaterally accepted or rejected) by others. Non-conformances at this level are minor and involve no patient risk
• Performs initial investigative actions on non-conformances, applying well-established techniques and procedures
• Administer and maintain relevant databases, preparing and issuing reports as defined by the area
• Assist in external and internal audits by maintaining audit records, extracting data from databases and creating reports, collecting relevant data, etc
• Revise or review standard procedures. Revise SOPs in support of Division Procedure Compliance or continuous improvement efforts as needed
• Maintain and update departmental business indicators. Prepare metrics for the Management Review of Quality Systems
• Audit/review documents as needed for completeness, cGMP’s, company procedures and verification of data. Correct any deficiencies found
• Must be a strong team player with good problem solving, and good verbal and written communication skills
• Must be able to handle multiple projects concurrently, have computer experience and have knowledge of FDA Regulations, and Application of Good Manufacturing Practices and Good Laboratory Practices
• The position requires shift, weekend, and holiday work. Overtime may be required at times
• Employee may be required to manage hazardous wastes in compliance with company procedures & State/Federal/Local hazardous waste regulations. Duties may include: Identifying, handling, generating, accumulating, storing, labeling, and on-site transporting of hazardous wastes
• Understanding and compliance in Standard Operating Systems, Current Good Manufacturing Processes (cGMP) & Good Documentation (GDP)
• Ensure safety, security, and the environment in all aspect of the daily activities and any potential safety hazardous are addressed and corrected immediately
• Understand ergonomic relationship between people, equipment and working environment
• Must be able to navigate, conduct searches, and fill on line forms on Personal Computer for the purposes of training, performance management, and self-service applications
• Must have the ability to navigate electronic mail systems and intranet for communication purposes
• Accomplish weekly QC Reports and Scorecards
• Present Monthly, Quarterly and Yearly Assessments of the Team’s performance
• Identify areas of improvement in associates’ performance through trending and analysis
• Coach and counsels associates
• Communicate performance and behavioral expectations to Operational Leaders and provide ongoing feedback against performance expectations
• Initiate process improvements to effectively align team’s capabilities with current and future needs
• Develop test methods and techniques to ensure in-depth knowledge of the BU’s policies and processes
• Develop and propose new quality audit processes
• Perform other tasks/projects assigned by the immediate superior
• Bachelor’s Degree/Master’s Degree in related field
• Strong systems & product knowledge
• Ability to express ideas clearly and concisely in writing
• Detail-oriented, Analytical and mathematical
• Careful and attentive to detail even when under time-constraints
• Team-oriented yet able to work independently
• Able to analyze statistical trends and provide procedural solutions
• High level of accuracy as a processor/indexer
• Able to learn new transaction processes quickly and with high accuracy
• Excellent in translating statistics into reports
• Proficient with Microsoft Office & Lotus Notes
• Evaluate and score agent interactions with customer phone calls e-mails, tasks, and fulfillment activities, includes reviewing calls, tasks, and relative screen shots to validate agents are observing policy, process and work flow adherence, while providing the ultimate customer experience. (Where applicable ensure compliance with state and/or federal regulations and law where applicable.)
• Conduct comprehensive and detailed analysis of quality results and provide actionable recommendations in a report format. Use all evaluation data and CSAAT/Medallia survey results to derive patterns of best practices and improvement points and trends at the individual, team, and/or department level. Provides analytical reports and makes process improvement recommendations
• Work with the Business Improvement team on the identification of specific processes, methods and procedures
• Provide feedback to representatives and managers on observed strengths and improvement opportunities via coaching sessions, evaluation forms, side-by-sides, and calibration sessions
• Communicate to partner teams (training and service assurance) identified best practices or areas of improvement and partner with these teams to rollout changes to front line teams
• Facilitate regular calibration sessions within Dealer Services and Consumer Services using best practices to assure uniformity in message delivery to call center agents
• Interact with all levels of management to solve any inter-departmental inefficiencies and to address any areas of concern
• Manages and leads change through effective communication, demonstrating a positive attitude, and being a role model
• Leads QA form development and implementation for assigned team portfolio by collecting best practices, understanding the standards set by Autotrader.com, KBB, and collaborating with internal customers to identify the experience they would like to offer their customers
• Administers motivational programs that include incentives, contests and team performance programs
• Develops a successful partnership with customer teams to determine and set high quality standards
• Participates in analysis of customer satisfaction survey programs (Medallia) to identify any additional opportunities for improvement
• Increase visibility on industry sites such as ICMI, QATC, callcenterjobs.com, etc
• Additional duties such as special assignments or tasks may be delegated to assist the department meet their objectives such as
• Minimum of 3 years call center experience
• Minimum of 1 year experience in coaching and assessing customer service skills. 2+ years experience coaching, developing, and assessing preferred
• Data analysis experience – a plus
• Results oriented with ability to manage change while creating a positive environment
• Current experience within ATC and/or KBB Dealer Services organization is desired
• BS or BA in a related field desired
• Proven ability to facilitate contact center training and QA programs
• Ability to give constructive feedback in a coaching environment
• Demonstrated ability to work proactively with management
• Must be detail oriented and possess ability to multi-task
• Must possess excellent writing and presentation skills
• Must demonstrate strong verbal and written communication skills
• Knowledgeable of business support applications such as MS Office (Word, Power Point, Excel, Visio) required
• Attendance: Maintain regular consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health & safety procedures
• Interfacing with Flight Test management, engineering, customer, suppliers (Sub contract Management) and reach back support from the Quality Engineering supporting the program
• Identifying systemic issues through trend analysis, issuing requests for corrective actions and recommending corrective and preventative actions
• Ensure USAF Tech Pub/instructions are adhered to include comprehensive understanding of TO 00-20-1
• Understanding of Government Flight Representative Requirements; DLAM 8210.1
• High School/GED equivalent and 10 years’ experience working on Aircraft in a Flight Line/Flight Test capacity/ Quality Design or Engineering OR
• Bachelors of Science degree from an accredited academic institution and 6 years experience in working on Aircraft in a Flight Line/Flight Test capacity/ Quality Design or Engineering OR
• Masters of Science degree from an accredited academic institution and 4 years experience working on Aircraft in a Flight Line/Flight Test capacity/ Quality Design or Engineering
• Support plant quality teams by monitoring and tracking supplier's portal related information, including: Defect Material Report (DMR) management, DMR content, DMR closure
• DMR debit memo for internal incurred costs, DMR fee chargeback process and follow up
• Provide external suppliers with training and access to Eaton systems and performance tools available (Suppliers' portal, etc.)
• Provide internal Eaton support with initial problem statement analysis (pictures and documentation)
• Prepare monthly/quarterly/annual management reports for Eaton senior leadership. (Mainly divisional managers, including senior management) in extracting, compiling data from multiple Supplier Quality data systems and tools
• Supporting to Eaton quality system (Supplier's portal) data handling & implementation activities. (Data accuracy, proper updates and follow up)
• Performance reporting and follow-up with external suppliers and Eaton plants for input on the suppliers' portal related information: response times, corrective action content, closure, and cost recovery as required
• Identify methods to streamline the reporting-analysis work and improve customer satisfaction
• Minimum 1-2 Years of experience in quality role / function (engineer / technician / analyst)
• Fluency in English is a must. Fluency in either French, German, Polish o Italian would be a strong advantage
• Exposure to ERPs, Supply Chain and Purchasing-Finance Reporting systems
• Knowledge of Kaizen
• Flexible in attitude and approach to accepting all tasks related to the position
• Knowledge of a wide range of problem solving tools and methods including statistics
• Clearly able to demonstrate good communication and organization skills to individuals across different levels of an organization
• Experience working to Quality Management Systems (procedures, test methods, inspection procedures, Complaint System entry and navigation, etc.)
• Experience working to quality productivity standards
• Experience working to work instructions/test methods
• Experience working with metrology equipment (i.e. Microscopes, electrical/pressure testing equipment)
• Experience reading and interpreting drawings/schematics
• Experience generating and navigating within Quality Complaint Handling software
• Experience using Microsoft Excel, Access, Power Point and Word
• Travel up to 30% required. Must obtain or have ability to obtain USA Passport and Visas
• Implements GMG DSC program quality plans and procedures to execute the quality function at Ft Greely, Alaska
• Bachelor’s degree and 3 years quality assurance or related experience. 4 additional years’ experience can be substituted in Lieu of a degree
• Must be ability to read, comprehend, and evaluate whether documents are being followed during procedures
• Must have the ability to plan ahead for an activity and be schedule and customer- support focused
• Must understands how to navigate through GUI screens
• Bachelor’s degree and 5 years quality assurance or related experience. 4 additional years’ experience can be substituted in Lieu of a degree
• AS Technical Degree required
• 3-5 years’ experience in Quality Assurance/Quality Control with a technical product manufacturer
• Working knowledge of ISO 9001 a plus
• Working knowledge of AS9100 is a plus
• Learn and understand the policies and procedures of the Quality department
• Process and review Engineering Change Orders to ensure completeness
• Responsible for the final release process of engineering documents
• Work directly with Engineering, Quality Assurance, Maintenance and other internal groups
• Distribute and retain documents as required by FAA policy
• Complete other assignments and projects as directed by the Coordinator, Supervisor or Manager
• Bachelor’s degree (4 year degree) or equivalent experience/training (preferred)
• Aviation maintenance experience/knowledge (especially aircraft component and FAA Airworthiness Directives)
• Effective communication skills, including the ability to read and follow directions
• Demonstrated analytical and problem solving skills; high level of attention to detail; outstanding organizational skills
• 10-key by touch and typing 50 wpm
• Demonstrate sound decision-making ability
• Ability to handle multiple duties/priorities on a daily basis; ability to function effectively under deadlines and still maintain accuracy; able to keep up in a fast-paced work environment
• Computer literate, knowledge of Microsoft Office Software
• Ability to work independently, as well as with team members; self-motivated; ‘can do’ attitude
• Completing scheduled chemical and physical testing within an established time frame
• Inspecting and maintaining instruments, equipment and work areas and reports safety hazards
• Collecting, preparing and delivering samples for analysis
• 2 years of college level chemistry (required), minimum grade of "C" or equivalent industrial laboratory experience
• Competency in basic chemistry and mathematical skills
• Mechanical aptitude required for maintaining and calibrating instruments
• The ability to think and act independently when necessary and to recognize and eliminate problems
• Analyze and interpret data to identify trends, patterns and opportunities for the business and clients
• Produce, publish and distribute scheduled and ad-hoc client and operational reports relating to the development and performance of products, processes and technologies
• Bachelor's degree or HS diploma/GED with 3+ years of applicable experience
• 1+ year of SQL experience and relational database(s)
• 2+ years of Software Development Life Cycle
• 2+ years experience with automated or manual testing tools
• 2+ years of experience in a regulated industry, either Health Care or Pharmaceutical doing release practices
• Health Insurance Industry experience
• 6 months experience in a technical data processing role
• 6 months experience of basic clerical duties
• Knowledge of medical insurance terminology including CPT and ICD-9 codes
• Experience in medical technical data processing
• 1 year experience conducting quality audits
• Knowledge of or familiarity in the following areas
• Quality Analyst will conduct assessments, review results, compare against procedures and training materials and create a formal evaluation. To work with the Line of Business (LOB), compliance, legal and the procedure team to ensure additional controls are in place
• Quality Analyst will perform daily review of account maintenance for Manual Account Adjustments
• Quality Analyst will have accountability to validate proper controls for processes being reviewed. Additionally, dependent on those results, will have on-going expectations, through excellent judgment and decision making, to make further enhancements to open and closed action plans. Create consistent reporting to highlight Quality Control results to LOB management team
• 2- 5 years of Collections, Loan Servicing, or Quality Assurance experience required
• 2+ years of experience within Auto is strongly preferred
• Excellent judgment skills
• Strong Microsoft Office product skills required

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