customer service representative resume sample word

Customer Service Representative Resume Samples

Customer Service Representative provides information about product and service to the customers. To target on providing excellent customer service, the CSR undertakes the following tasks –managing large amount of inbound calls , generating lead sales, identifying and assessing customer needs, building sustainable relationship with customers , providing accurate information by employing right tool, handling customer complaints , following communication procedures and engaging customers in an interactive manner.

The major skills depicted on the customer service representative resume indicate – proven work experience, strong phone speaking skills, familiarity with CRM systems, customer orientation skills, excellent presentation and communication skills, ability to multitask, and active listening skills. While a high school diploma is considered mandatory, most of the customer service representatives hold a degree in the respective field.

• Resume Samples
• Customer Service
• Customer Service Representative

Junior Customer Service Representative Resume

Objective : Dedicated Junior Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Proven ability to establish rapport with clients and exceed company expectations. Reliable and driven, with strong time management and prioritization abilities.

Skills : Microsoft Word, Excel, Outlook, Access, PowerPoint, Oracle, Intranet Internet, Horizon, Dynix And Web Reporter

Description :

• Receiving general requests and inquiries via telephone, walk-in, e-mail and regular mail from customers regarding high bills, low pressure, leaks in mains or lines, final bills, connecting or disconnecting of service, transfer of accounts, or refunds of deposits, processing the requests and inquiries with tact and politeness.
• Investigating the complaints of excessive water bills or reports of low water consumption in the field.
• Checking buildings for leaks in plumbing, operating leak detection and portable test meter, estimating charges where defective or stopped meters are discovered, crediting the customer accounts according to departmental rules and regulations.
• Performing a wide variety of clerical tasks in the office in maintaining records of customer contacts, checking bills for lack of payment, or maintaining service records.
• Compiling various statistics and reports regarding meter reading, vehicles, and other district-related activities.
• Assigning and dispatching the work to subordinate employees, performing sub-meter inspections and service verifications.
• Performing connects and disconnects of meters and other field activities related to the transfer of water and sewer service.

Senior Customer Service Representative Resume

Summary : Senior Customer Service Representative with over 9 years of experience. Excels in fast-paced, changing work environments. Self motivated, hard working and flexible scheduling. Quick study for new products, services and policies. Endeavors to conform to and exceed the standards set by management.

Skills : 55 Wpm, Proficient In Microsoft Office, Multi-line Phone Operations, And General Office Equipment.

• Building relationships with buyers providing information on different products to increase sales and satisfy customers needs.
• Responsible for customer RMA claims and coordinating with the factory to assure the claim is resolved in a timely manner.
• Managing eight OEM accounts and two distribution accounts utilizing "quote tool" an internal web-based program to create and manage quotes and Lawson M3 ERP software to check stock, manufacturing history, cross reference, manufacturing feasibility, manage open orders, retrieve PO documents and entering orders.
• Coordinating with multiple factory locations using an excel spreadsheet to monitor the status of open POS weekly which reduced the amount of late deliveries.
• Assisting the receptionist as part of a rotating shift to answer all incoming calls and provide assistance over the phone and in person.
• Organizing the workflow between the customer, logistics team and the factory which reduced internal delays and improved customer delivery.
• Processing customer orders including entering orders in Lawson M3 ERP software, providing order acknowledgment, retrieving shipping documents, and tracking information.

Call Center Customer Service Representative Resume

Headline : Aggressively motivated Call Center Customer Service Representative with 5 years of experience seeking a secure position in a reputable facility where I am able to utilize my organizational skills and experiences.

Skills : Training & Development, Customer Service, Clerical, Outlook, Word, Quickbooks, Excel, Management, Server

• Created engaging, memorable service interactions with our members on inbound calls, chat, email and other emerging channels.
• Used the systems, tools and policy procedures to serve as a balanced advocate for both the customer and Jack Threads.
• Met or exceed all monthly scorecard expectations: quality assurance score of 2.0 or higher and contacts per hour of 810 contacts per hour.
• Built a strong understanding of our product offering and help customers build new looks and outfits from our available brands.
• Worked collaboratively with peers to present trends regarding website issues and customer request.
• Demonstrated a professional and accountable behavior. 
• Maintained the vendor contact to investigate discrepancies and provide information in non-routine situations.
• Responded to more than 70 inbound service calls daily, assisting customers with the resolution of various malfunctions.

Objective : Junior Customer Service Representative with 4 years of experience looking to acquire a career form the use of my knowledge of effective communicating skills and a vast interest in the field of communication used in a versatile way.

Skills : Supervisory Ability, Excellent Phone Etiquette, Writing, Multi-task Management, Exemplary People

• Holding the highest ethical standards and maintaining the valued trust of our customers and communities.
• Serving the consumers through digital (online, mobile, and social) and contact centers (phone, email, and correspondence).
• Providing customers with convenient ways to manage their accounts, enable digital payments, provide solutions that meet their financial needs.
• Delivering exceptional service to our customer by going out of the way to please them.
• Providing the first call resolution, while following strict procedures that meet compliance guidelines.
• Identifying and offering the customers the products and services they need and want to succeed financially.
• Maintaining the great communication skills including speaking clearly, succinctly, and accurately while using a pleasant tone and common conversational courtesies.
• Navigating multiple computer systems, applications, and utilize search tools to find information.

Customer Service Representative (Entry level) Resume

Objective : Detail-oriented Customer Service Representative with one plus years of experience with strong working skills and the ability to learn concepts quickly. Hard-working, looking to apply my education and experience to a job.

Skills : Cash Register, POS Managing Employee Scheduling And Paycheck Distributing Microsoft Word 40 Wpm, Microsoft Excel, Microsoft PowerPoint

• Effectively managing the written inventory (including opening, closing, and updating cases).
• Extensive knowledge of CMS guidelines including required compliance measures.
• Educating the members on their insurance coverage through BCBS medicare advantage.
• Analyzing the claims information for providers with improperly processed claims or missing payments.
• Servicing providers and members on claims adjustments processes and benefits information.
• Keeping abreast of constantly-changing, complex information.
• Staying up-to-date about new and changing laws and regulations that pertained to the healthcare industry and customer benefits.
• Protecting the company's financial interests. Limited and minimized the financial risk to the organization in medical claims processing, handling, and adjustment.
• Setting appointments and confirming appointments with customers.

Receptionist/Customer Service Representative Resume

Objective : Results-oriented Receptionist/Customer Service Representative with more than 3 years of progressive accomplishments in executive and administrative assistance. Dependable achiever, with ability to support complex, deadline-driven objectives. Team Player, Flexible, Excellent leadership qualities.

Skills : Microsoft Office, Microsoft Excel, Microsoft Outlook, Multiple Window Use, Accuracy, and Patience

• Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
• Addressed and resolved customer loan complaints empathetically and professionally.
• Processed payments refunds and record important customer data, update record customer information, de-escalate calls via active listening to identify needs and provide timely solutions.
• Gathered and verified all required customer information for tracking purposes.
• Collaborated with internal departments to find a resolution/further research on a customers account.
• Assisted customers with title information and modification using Dealertrack title management system.
• Received 18 shared success awards - compliments escalated to the office of the president as a result of an excellent customer experience.
• Cultivated an exceptional company standard of professionalism and empathy by troubleshooting critical issues.

Customer Service Representative (CSR) Resume

Summary : Motivated Customer Service Representative with 18 years of experience, dedicated to maintaining customer satisfaction and contributes to company success goals. Proven ability to empathize, establish rapport with clients and exceeds expectations.

Skills : Training & Development, Office Applications, Compliance Management, Conflict Resolution, Data Analysis, Data Entry, Executive Support, Risk Management, Communication Relations, Coaching

• Using tools and resources to build customer loyalty and keep customers in the T-mobile family by reselling the t-mobile brand.
• Proficiently handling calls within various skills as determined by business needs.
• Assisting leadership in providing support to representatives when needed.
• Providing constructive feedback and best practices to representatives based on observations to enable increased productivity, self-confidence and independence.
• Consistently meeting/exceeding the team and departmental goals and business objectives.
• Using different tools and resources to identify and trend behaviors to improve individual and team performance.
• Addressing and resolving the customer product complaints empathetically and professionally.
• Gathering and verifying all required customer information for tracking purposes.
• Accurately documenting, researching and resolving the customer service issues.

Customer Service Representative/Team Lead Resume

Headline : Customer Service Representative/Team Lead with 6 plus years of experience is seeking to obtain a challenging permanent position in an environment that offers a greater challenge and the opportunity to help the company advance efficiently, and productively. A position with a reputable organization that will benefit from my strong Customer Service skills and outstanding performance as well as contributes to my developing career.

Skills : Public Speaking, Community Engagement, Public Advocacy, Small Group Communication And Social Work, Accountable, Self- Starter, Enthusiastic, Optimistic, Motivator, Flexible, Team Building And Goal Oriented.

• Yielded to policies, procedures, and guidelines to protect both the customers and Wells Fargo.
• Exceeding the sales goals by influencing customers to learn about products/services that will benefit them.
• Resolving customer inquiries and/or problem resolution in a professional and composed manner, and escalate to manager as appropriate.
• Generating a connection and develop a rapport with customers to provide outstanding, personalized service.
• Resolving customer issues with the highest level of professionalism and integrity to ensure customer satisfaction and retention.
• Collaborating with other business units to retain accounts that might otherwise have been canceled.
• Following quality control procedures to ensure accuracy before delivering completed jobs to the client.
• Handling the client sensitive material including time-sensitive, confidential and urgent requests.
• Tracking any client reported issues and creating a reasonable resolution in a timely manner.

Customer Service Representative Resume

Headline : Experienced Customer Service Representative with over six years of experience in a high pressure and fast-paced professional environment. Motivated team player aiming to provide superior customer service above and beyond expectations. Demonstrates the ability to establish and document rapport with customers in an inbound and outbound call center.

Skills : Billing, Excel, Lotus Notes, Marketing, Microsoft Word, Marketing Research, Typist, Customer Relations, Social Media, Customer Service, Switchboard Operations, Sales, Training, Supervising

• Compiled and memorized HIPAA in order to correctly verify providers and patients which saves the company from fines and penalties.
• Carefully researched patients and providers account for errors or adjustments to prevent fraud for the company, and accuracy for patients to ensure they save money, and are not being overcharged the contracted rate.
• Responsible for collecting and processing account upgrades, and also collecting past due balances by credit card.
• Greeted every customer promptly documenting and answering all questions completely to maximize service opportunity and one call resolution which assists in improving service levels.
• Maintained up to date knowledge of dental updates, product and system enhancements, and procedure and processing policies.
• Listened attentively to caller needs to ensure a positive customer experience, and strives for a quick resolution, and customer satisfaction.
• Handled 50+ customer interactions per day, giving detailed, personalized, friendly and polite service to ensure customer retention and secure group contracts.

Objective : Customer Service Representative with an extensive experience in sales and the customer service environment; which includes generating new prospects, training existing customers, troubleshooting technical problems and managing/tracking returns. Organized, critical thinker, creative, good communicator, thrives in pressure, excellent writing skills, notable positive rapport with customers, fearless in asking for a sale.

Skills : Proficient In Microsoft Word, Excel, PowerPoint, Access, Internet, Quick Learning Ability, Ability To Multi-task And Communicate Clearly And Effectively. Problem Solving And Customer Relations.

• Providing accurate information about client products and services to the caller and educating the callers on how to use client products and services. 
• Handling the customer calls, despite the degree of difficulty, in a courteous and business-like fashion. 
• Performing data entry on tracking systems for recording call notes, questions, and suggestions.
• Providing excellent quality customer service and other duties as assigned. 
• Attending regularly scheduled video conferences for team meetings and one on one coaching. 
• Adhering to Company attendance, punctuality, and meal and rest break requirements. 
• Maintaining the concentration and focus in order to meet performance goals. 
• Reacting positively to an ongoing, changing environment 
• Demonstrating the ability to handle pressure when attempting to meet deadlines and performance goals. 

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26 Customer Service Resume Examples for 2024

Customer Service Resume

• Customer Service Resumes by Experience
• Customer Service Resumes by Role
• Writing Your Customer Service Resume

As the face of the organization, the customer service team is instrumental in building and maintaining a business’s reputation.

To be a successful customer service professional, you must have a wide-ranging skillset—patience, empathy, critical thinking, and detailed knowledge of your company’s products or services.

With such a tall order, you shouldn’t also have to be an expert at  building a resume . Our easy  resume tips  are available at your fingertips!

We’ve analyzed countless resumes and  chosen the 26 best customer service resume samples to help you land your next job in 2024 .

Furthermore, we’ll share our recommendations and advice so you can put your best foot forward on your resume; before you know it, you’ll also be ready to tackle your  customer service cover letter !

or download as PDF

Why this resume works

• The best way to do this is by making your points concise and highly relevant to the job to which you’re applying. If you include a  resume summary , tailor it to the business to which you apply. As a rule of thumb, the more you customize and  fine-tune your resume  for each job application, the more likely you are to get an interview. 

Entry-Level Customer Service Resume

• Choose two tastefully contrasting fonts: one for your section headers, and one for your body text. 
• Leverage white space throughout your resume to give it a clean, easy-on-the-eye, professional feel.
• We suggest bold (but not garish) colors in the header and titles to draw attention.
• Say goodbye to excess white space by adding some relevant projects you’ve worked on.
• Just make sure they relate to the  customer service job description  and emphasize your most relevant skills.

Customer Service Associate Resume

• Something very impressive on a  customer service associate resume  is when you’ve gone the extra mile to be certified. Definitely include any licenses or certifications you have in a dedicated “Certifications” section.
• Our  user-friendly resume templates  and  Google Docs resume templates  allow you to quickly add a section just for certificates and licenses.
• For example, “Handled an average of 40+ customer complaints per day with a 93% customer satisfaction rate.”

Customer Service Manager Resume

• Don’t worry though! You can easily tailor it by mentioning the specific job title you’re seeking, the company’s name, and any position-specific skills you’ve learned.If these kinds of details paralyze you, take a breath; now, start off your  resume-building  adventure with one of our  free resume templates  or  Google Docs interactive resumes  that already have sections laid out for your objective.
• Though including a  resume objective  is optional, we recommend one if you’ve had a career change, are entry-level, or simply need to effectively fill a little space on your resume.
• If you choose to add it, make sure it’s unique and personalized for every application you submit. That’s right. Every single one.

Customer Service Lead Resume

• Also, a technical support specialist position might have refined your problem-solving skills and technical knowledge, essential for resolving issues beyond the first line of support. A moment or two when your leadership stance shone brightly is a welcome addition to your customer service lead resume.

Airline Customer Service Resume

• In the same line, use larger fonts to draw the hiring manager’s attention to different essential parts of your resume. For example, role titles should be in a larger font and title case format, while terms accentuating your skills, hobbies, contact information, and education should be in uppercase.

Customer Service Call Center Resume

• It’s fine even if you mention them in other unrelated job roles. Just ensure that you clearly state how your assistance helped customers in a particular scenario.
• If you run out of room in your resume, remember that a cover letter generator can help you expound quickly on the details you care about sharing.

Customer Service Bank Resume

• Even if it’s only a short stint, mention how you went beyond resolving technical issues at a desk by adding your ability to make personalized follow-ups, maintain high-data accuracy rates, and implement any customer feedback provided.

Insurance Customer Service Resume

• Remember that expertise in communication efficiency, accurate responses align well with the requirements of the role since you will be handling customers.

Client Service Manager Resume

• And if you may, add your metrics on improving customer satisfaction to further prove your potential.

Customer Service Specialist Resume

• Luckily, customer service is typically a metric-heavy role. From sales to customer reviews to retention, there’s a lot of numbers you can draw upon, such as customer satisfaction scores, how many customers you helped, and sales targets you exceeded.
• Metrics draw the eye of the resume reader and increase the length of time they’ll review your  customer service specialist resume , which increases your likelihood of getting an interview. Since a hiring manager will, on average, spend six seconds reviewing your resume, hooking their attention quickly is key.

Retail Customer Service Clerk Resume

• The structure of your  retail customer service resume  can either help or hurt the flow of the employer’s reading experience and affect whether or not you get that interview.
• We suggest you experiment with an array of  resume templates  and go for the one that zooms in on your greatest selling points.
• Sprinkle in impressive numerical metrics such as team headcounts, sales targets met, and payment processing accuracy percentages whenever possible.

Customer Success Manager Resume

• Challenge yourself to prove your impact with metrics.
• For example, how much time did you save in labor hours? How much did you increase profits for the company? Provide any details that show how quickly you could boost numbers at the next business that’s smart enough to hire you. 
• Striking a good balance between hard and soft skills is tricky, but doable—the  skills section on your resume  can emphasize the soft skills that made those impressive numbers happen in the first place.

Bilingual Customer Support Resume

• For example, you can mention the number of reward program members you signed on, the number of customers you helped per shift, the number of performance-based awards you earned, and the percentage of bilingual clients who specifically returned to you for assistance.
• Pass the automated tracking system filter by peppering your skills section with relevant keywords you’ve taken the time to mine from the  job description .
• Just be sure the keywords you glean from the job description truly match the skills you possess! Better to be a master of a few talents than have a surface knowledge of many.

Customer Service Consultant Resume

• Having trouble breaking up with the roles you had in high school? You can save old positions in a separate document, just in case. Just reassure yourself that you can discuss this expertise during an interview.
• Rather than cramming your work experience down to microscopic font size, try honing in on your most relevant work history. 
• Since you probably have plenty of experience, you may want to consider including a  resume summary , which can give a valuable overview of your skills and how they’ve driven results over the course of your lengthy (10+ years for a summary) career. 

Customer Service Agent Resume

• As long as you’re not distracting from the content of your resume, go ahead and get a little creative. 
• Do this by  organizing your resume  into distinct sections (subheadings are your friend), and use an unexpected pop of color to draw on your personality. Who said your resume has to be boring? 
• Focus on adding hard skills, like Zendesk, Salesforce, and Microsoft Word.

Customer Service Success Specialist Resume

• Hiring managers in the customer service field often have less than a minute to review your resume, so it’s important that you place the most relevant information where they’ll see it! 
• Emphasize growth in your career by ordering your work experience in a  reverse-chronological resume format , meaning that your most recent experience will be listed at the top of the page. 
• Including numbers in your work experience bullet points shows the employer that you’re great at your job! Ultimately, they’re looking for specialists who can perform the job well, and numbers prove that you can. 

Customer Service Coordinator Resume

• That’s right. Your resume doesn’t need to look computer-generated to command respect. In fact, using a sprinkle of color can demonstrate your confidence and individuality, making you an even more appealing candidate. 
• A word of caution: While more companies are valuing the individuality and flair of applicants, there are times when toned-down colors (like deep navy, slate gray, or hunter green) may be more appropriate. This can be especially true if you’re applying to a larger corporate business. Determine what’s best by investigating the  customer service job description’s  work culture.

Customer Service Advisor Resume

• Now, that doesn’t mean you need to bring the entire color wheel to your resume. Instead, focus on grabbing recruiters’ attention by using one or two colors for your section titles. You can start from scratch to find a visually-appealing color, or use a  resume template  if you’re not artistically inclined. 
• Take your resume personalization to the next step by adding a  career summary  section if you’re a total pro in the field with more than a decade of experience. Use this section for some humble bragging and tell hiring managers about your biggest accomplishments over the course of your career. Because if there’s any good time to brag, it’s on your resume, right?

Customer Service Technician Resume

• It’s surprisingly easy! Using hard numbers throughout your resume makes hiring managers slow down and read more carefully, plus using metrics supercharges your resume clout and indicates that you know your value (literally). 
• Don’t be afraid to highlight your  hobbies and interests on your resume .
• But, please, please ensure you can relate them to the job. If you’re including a super interesting hobby, a hiring manager is almost certainly going to ask you all about it. You better 1.) actually do that hobby, and 2.) be able to relate that hobby to relevant customer service tech job skills. 

Customer Service Representative Resume

• So, instead of simply adding ‘Sales’ as a skill in your customer service representative resume , use an example of where and how you used said skillset. Try, “Boosted high-end electronic sales by 34% through deep product knowledge and personalized demonstrations.”

Call Center Customer Service Resume

• Format your resume so that your most recent experience and achievements are at the top of your call center customer service resume . By doing this, you’re presenting those highlights in a way that they’re the very first thing a recruiter will probably look at.

Professional Customer Service Resume

• Let’s say you have a Certified Customer Service Professional (CCSP) certification on your professional customer service resume—it immediately lets a potential employer know you’re well-equipped and ready to provide exceptional customer service.

Customer Service Supervisor Resume

• If you know your way around a specific CRM or management software, don’t miss the opportunity to add it to your customer service supervisor resume and show an employer you’re a well-rounded candidate.

Remote Customer Service Resume

• By using a remote customer service resume template that’s clutter-free and spotlights what’s really important, you can show a recruiter what they need to see to form a positive opinion of you.

Customer Service Sales Resume

• Let’s take the poetry writing, portrait sketching, and vector illustration mentioned in this customer service sales resume . They convey that you have a knack for being creative, understanding design, and paying attention to detail—all of which will come in handy in your professional role.

Related resume guides

• Receptionist
• Sales Associate
• Front Desk Receptionist

4 Tips to Improve Your Customer Service Resume Today

Customer service resumes have gone beyond a simple list of experiences and education that prove your worth. Now, they’re as varied as the candidates themselves. Before writing a resignation letter and applying for your next job, check out BeamJobs’ list of recommendations to make your resume sound professional, look neat, and prove without a doubt that you’re the best candidate. We’ll cover:

• Customer service skills
• Formatting your customer service resume
• Quantifying your previous impact
• Customizing your resume for each job

Tip 1: Confidently choose your customer service skills

The  skills section of a resume  might be short, but it packs a punch. This is where you sell what you’re capable of and what you can do. This section is especially important for ATS to keep you in the running, so it’s crucial to pay attention to what skills you possess.

You should list both hard skills (like Microsoft Office Suite, HubSpot, or HelpDesk) and soft skills (like organization, problem-solving, and interpersonal communication). The best place to find applicable skills would be the job description itself—see what’s required for the tasks listed, and then use those tasks to steer you in the right direction.

Let’s say you run across a  customer service job description  requesting bilingual support like this:

• Answer telephone calls and emails promptly in Spanish and English
• Maintain and extend client base through positive customer interaction
• Excellent verbal and written skills in both Spanish and English
• Strong organizational and analytical skills 
• Flexible—must be able to work independently AND with a team daily

Based on the job description, it’s clear this company values a bilingual, organized individual who is an effective communicator. These skills (as long as they accurately define you) should serve as the foundation of your skills section. And a word to the wise—don’t apply for a job if you can’t honestly say you own the skill set required. 

Now, it’s time to tailor your skills section to the job description, which could look like this:

• Bilingual (Spanish and English)
• Organized 
• Strong verbal and written communication 
• Proven customer success 
• Empathetic 
• Methodical and thorough documentation 
• CRM (HubSpot)

Not every customer service job description will look like the one above, so your skills section should reflect the role for which you’re applying.

The following skills would be great additions to other customer service positions:

• Data analysis
• Metrics-driven
• Customer service reporting
• Self-motivated
• Social media
• Creative problem-solver
• Inquisitive

Tip 2: Format your resume for the ATS and recruiters 

When you open the pages of a book, what’s more inviting: dense blocks of text with little color or short paragraphs with headings, indents, and plenty of white space? The latter is easier to read and, thus, more inviting. Your customer service resume needs to follow the same principle since it’s your first impression. Make the recruiter’s job as easy as possible by being neat, easy to read, and understandable. 

There are multiple ways to achieve this, but one of the easiest is to put things in  reverse-chronological format . This helps recruiters know immediately where you’re coming from. (For example, if you recently worked as a customer service representative, you’ll have a shorter adjustment period. And even if you were a customer service rep a few years ago, the reverse-chronological order will help recruiters quickly assess your qualifications.)

Further suggestions for keeping your resume easy to read: 

• Bullet points rely on keywords, essential for making your resume ATS-friendly. The condensed structure and repetitive points also relieve eye strain when reading.
• Place the customer service title beneath your name to make it easier for the recruiter to keep that specific job in mind as they scan your resume. This is especially crucial when a company is hiring for multiple positions.
• The average time a recruiter spends looking at a resume is six to seven seconds, which means you should only include necessities. Anything else that’s relevant can be brought up in the job interview.
• Some companies see them as antiquated, but others like knowing exactly what you’re aiming for. Scan resumes in the job field to see if others include them, and consider reaching out to current employees on LinkedIn for advice.
• Primarily, fancy icons or images may confuse the ATS. Beyond that, leaving them off your resume looks more professional; plus, it leaves room for more important things, like skills or awards.

Objective or summary for your customer service resume?

Objectives and summaries  are a hot topic for resumes. It’s up to you to decide if an objective or summary is needed for your customer service resume. Typically, objectives/summaries are a good idea if you’re changing careers, you’re an entry-level applicant, or if you want to customize them for each application. Otherwise, it would be best to leave space for other things.

The difference between objectives and summaries rests in their purpose and your level of experience. Both are roughly two to three sentences, but  an objective describes your interest and qualifications for the job while a summary highlights your past work . If you have limited experience, you should choose an objective to sell why you’re the best candidate, but if you’re years into customer service, you could include a summary to describe your unique background.

No matter if it’s a summary or an objective, it should always be concise, informative, and personal ; this is your chance to show your personality and skills before the interview, so make it count.

When you write your objective, communicate your reason for applying and why you’d make a great candidate. Avoid making it generic, flat, or too casual: 

• College graduate looking for work in the customer service industry to start a life-long career. I’m hardworking, great with people, and skilled with computers.

Instead, your objective should be specific, detailed, and unique to both you and the job description. Try something that highlights your skills regardless of your experience level:

For those who have 10+ years of experience, a summary is the best way to go. Poor summaries have limited and vague information:

• I’m a manager who is seeking further professional growth. I’m good at resolving conflicts, handling money, and writing reports; looking for a job that will give me experience and career options.

Rather, a summary should be a highlight reel of your accomplishments and expertise. To further showcase your talent, add metrics here, too:

This summary is tailored to the position and outlines the candidate’s experience and skills while being personable and not too formal. By carefully crafting your objective or summary, you can rise above the competition in just two to three sentences.

Tip 3: Leverage metrics on your customer service resume 

Leveraging metrics is all about avoiding generality and demonstrating success. Most job description bullets don’t describe how successful, friendly, or efficient you were. However, saying, “Assisted 200+ customers weekly with technical questions with a 98% customer satisfaction rate,” tells the recruiter the specifics of your talents and abilities. 

Writing metrics for every single bullet point isn’t necessary, but including an estimate when you can is better than staying vague.

Some customer service metrics to add to your resume include:

• Customer satisfaction (CSAT) score: The core aspect of customer service is keeping customers happy, so providing high CSAT scores based on your interaction with customers is bound to get recruiters noticing.
• Net promoter score: Just like the CSAT, this gives an insight into how happy customers are with the company. 
• Employee retention rate: This statistic works well if you’re in a management position with a tight-knit group. That means your leadership has a direct effect on how many customer service reps leave or stay.
• Resolution rate: By showing a percentage of solved cases, you demonstrate your effective problem-solving skills and care for the customer.
• Customer effort score: This shows how much effort it took to get an issue resolved. Less effort means you’re easier to work with and more effective, which is why a low CES score is useful to add to your resume.
• Customer/employee numbers: Providing the number of teammates, employees, or customers you’ve helped or served is a great way to show your capability in helping large volumes of people.

Now that you know what kind of metrics to include, below are some examples of how you can use them in practice. If you have trouble calculating some of the aforementioned metrics,  HelpCrunch  or  Kustomer  have some helpful formulas. 

• Assisted over 250 patrons with technological questions monthly with a consistent 86 CSAT score based on interactions
• Extended the client base through positive, empathetic communication, resulting in a net promoter score of over 50
• Led a group of 20 employees through conflict resolution training, and updated onboarding processes that improved employee retention by 23%

Tip 4: Customize your customer service resume for the job 

Just as every company is different, no customer service position is identical. So, why would you submit the same resume for multiple customer service job applications? Tailoring your resume shows you have researched the job and helps corroborate your candidacy.

Check the following list for advice on how to customize sections of your resume:

• Mention the company by name and what you hope to accomplish. Check the “job details” section of the job description to see what the company hopes to achieve, whether it’s boosting customer loyalty or increasing customer satisfaction.
• Many customer service jobs require similar skills, but that doesn’t mean your skills should stay stale. Check the job description’s qualifications to scan for skill keywords to use. Keep it under 10 to avoid being excessive.
• Include the job description requirements in your resume as much as you can. If the job description says they’re looking for someone who will “standardize quality customer service through positive customer interactions,” mimic that wording on your resume to describe your past achievements. This helps make your resume ATS-friendly while highlighting your skills.
• No matter the customer service role you’re seeking, there are many ways to  write your resume  so that it’s relevant and unique to every application:

Customer service resume

• All of these are good ways to customize your job description points.
• Include a concise objective that mentions the company by name, and highlight why you’re qualified for the job.
• Have you assisted large volumes of customers or boosted overall customer numbers? Have you increased efficiency or used specific software discussed in the job description? 

Customer service rep resume

• Outcomes like increased sales or error reductions are great metrics to include.
• Highlight skills like empathy, friendliness, and negotiation in your skills section and job description bullets.
• Include your goals for your interactions with customers, like “established lasting relationships” to draw attention to your interpersonal skills.

Customer service manager resume 

• Use verbs like “directed,” “led,” or “modeled” to demonstrate productive leadership.
• Include a summary to showcase the success of your career so far and what you can bring to your new job.

Entry-level customer service resume

• For example, if you were a lab assistant, you had to be highly organized and a great problem-solver, which would work well in a customer service resume.
• Stress your ability to work well with people—include any courses,  extracurricular projects , or volunteer efforts where you interacted with people consistently. 

Retail customer service resume

• Include past experience where you solved problems, troubleshot issues, or resolved disagreements.
• Anything relating to product management would be an excellent addition—think of past jobs that dealt with marketing or sales, especially if you can provide metrics like increased revenue or reaching sales targets.

Customer success manager resume

• CSMs must be able to see trouble coming and steer clear, so include responsibilities where you proactively and positively improved the customer’s experience.
• Resilience and tenacity are two core elements of the customer success journey, so long-term projects and goals are solid additions to prove you’re willing to spend the time to get something done right. 

Bilingual customer support resume

• Include all languages in which you’re fluent in the skills section. Also, make sure to highlight your bilingual (or multilingual) abilities in your objective or summary.
• Mention how you improved your customer service strategies or practices as this will show you actively make customer experiences better for everyone.

Customer service consultant resume

• CSCs are also great advocates for both the customer and the company. They see things from both the customer’s perspective and the company’s, so keep your resume balanced between your advancements for the company and your success with customers.

The keys to your customer service resume

Resumes are your first impression, so it’s important you make a good one. By taking the extra time to customize and adjust your customer service resume, you’ll catch the eye of hiring managers. With your list of relevant skills, professional formatting, specific job metrics, and customized additions, your resume is sure to stand out from the competition.

Upload your resume to our  resume checker  to see if your resume meets our AI-powered recommendations. If you’re starting from scratch, use our  resume builder , which allows you to create resumes from the ground up with helpful hints and tools from BeamJobs. If you’ve made it this far, it’s safe to say you’re well on your way to crushing your customer service resume!

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Representative, Customer Service Resume Samples

The guide to resume tailoring.

Guide the recruiter to the conclusion that you are the best candidate for the representative, customer service job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies, tailor your resume & cover letter with wording that best fits for each job you apply.

Create a Resume in Minutes with Professional Resume Templates

• Performs other duties as assigned
• Follows all established policies, procedures and written/verbal instructions
• Customer Feedback to be shared inter-departmentally for process improvements and reported to business
• Performs all assigned tasks as quickly and accurately as possible
• Timely reporting of daily / monthly metrics to stakeholders
• Pro-active and rigorous follow-up with departments for effective issue resolution
• Strong and indepth process knowledge
• Reports to Team Manager, Senior Technical Representatives, Assistant Operations Manager and Operations Manager
• Develop and maintain constructive and cooperative working relationships with customers, prospects, colleagues and supervisors and maintain them over time
• Develops, updates and improves communication methods and tools
• Assist the Asset Management organization in resolving customer disputes by preparing or assembling supporting documentation
• Provide support and back up assistance to peers
• Perform back up and work load sharing activities with other Domestic Customer Service
• Work with sales to develop and participate in training meetings
• Customer Service – Provide 24 hours support to customers and communicate customer’s feedback, complains and concerns to SBUs in order to promote customer service satisfaction
• Serve as the single point of contact for all inquiries related to the order-to-cash process
• Shipment Scheduling - Process new orders in the system, schedule orders, create shipping schedule, inform all parties of shipping schedules and changes as and when they occur in order to ensure on-time delivery
• Supplier Relationship Management - Review contract performance across sections, seek industry intelligence from them, discuss possibility of new services and contract, seek feedback, lead resolution of issues, and maintain KPIs while supporting Customer Service Supervisor in order to ensure continued service at optimized cost
• Execution Operations - Oversee the execution of shipments to overseas locations (oversee creation of delivery, inform facilities regarding delivery and loading schedules, confirm orders to be shipped) in order to ensure proper execution of shipments
• Vessel Nomination - Nominate vessels and send nominations to sales and affiliates/third party suppliers in order to communicate vessel capabilities
• Analyze customer EDI (Electronic Data Interchange) orders of finished goods on a daily basis for accurate pricing, ordering constraints, and sourcing locations to maximize the Supply Chain efficiencies of both the customer and Smucker
• Excellent communication skills
• Ability to work in a fast paced environment
• Ability to interact with all levels of personnel in a professional manner
• Personal Computer knowledge
• 2 – 4 years of customer service or related experience
• Experience working with online ordering or shipping or e-commerce companies helpful
• Prior B2B experience highly desired
• Passion for music and the music industry
• Ability to represent company to customer in a professional manner; ensuring all customers have accurate and timely information
• Excellent telephone communication skills

15 Representative, Customer Service resume templates

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• Online chat with customers to address queries and complaints
• Driving resolution at a differential turnaround time
• Identify ways of improving current processes to enhance customer experience
• Improvising on chat response quality at regular intervals
• Expertise on Vision , Delite/ CardOne
• Excellent communication ( Spoken + Written ) skills and fluency in English
• Spontaneity and customer centric approach
• Familiarity with web platform and active on Social Media, is privy to online forums and functionality

Representative, Customer Service A Resume Examples & Samples

• Processes product orders by verifying prices, product availability, terms of sale etc
• Ensures “perfect order rate” by reviewing open order report; tracking status of orders; following up to ensure timely shipments
• Resolves product or service problems by clarifying the customer’s complaint; consulting team members and other employees; selecting and explaining the best solution; expediting correction and following up to ensure resolution
• Keeps customers informed by responding to phone inquiries; confirming and clarifying orders; communicating shipping or back-order delays; suggesting alternatives to meet customer’s needs
• Maintains customer records by updating account information; such as customer profiles and credit information on Lotus notes
• Maintains product and service knowledge by attending line reviews; reviewing catalogs, programs and other information; consulting with sales reps and customers for market awareness
• Attracts potential customers and sales by answering product and service questions; suggesting products
• Previous experience with SAP preferred 
• Effective interpersonal/communication skills 
• Ability to troubleshoot, make decisions and work under pressure 
• Personal computer skills
• Monitors the sales order to guarantee that the products will be dispatched on time to the customers and without any errors
• Verifies if the deliveries are happening according to what customers requested
• Helps the regional representatives, KAMs and the GRVs with the re-deliveries of the goods, avoiding returns
• Handle errors with the respective areas inside the company
• Guarantees that all requests done by the customers are going to be fulfilled
• Visits regional representatives and customers to check their needs
• Helps the sales team with the local reports when there is an error or something like that
• Supports the customers when there is a financial issue, like credit notes to be approved or requests more time to pay
• Manages / Cancels order bookings of the customers when the Sales Area requests; and
• Sends all information to customers, like newsletters, Trade Terms, etc
• Ability to work independently under little guidance
• Knowledge of Logistics and Finance
• Ability to interact between areas inside adidas and guarantee better results
• Ability to define problems, collect data, establish facts and draw valid conclusions; and
• Ability to make effective and persuasive speeches and presentations on potentially controversial and complex topics to top management, public groups and/or board of directors
• At least basic English level. Don’t need to be fluent
• Good knowledge of MS Excel (advanced level); and
• Very organized and proactive

Representative, Customer Service Resume Examples & Samples

• Promptly answer incoming telephone calls and respond to emails in a timely and professional manner
• Communicate new release street date changes to meet retailer's, product availability and estimated ship dates on backordered product
• Coordinate with our fulfillment center to expedite shipment in support of upcoming, music, in store or artist events
• Accurately and efficiently process customer transactions such as orders, credits, debits and returns
• Utilize order status and NIDB to assure correct information is applied to customer orders
• Provide accurate information regarding availability of in-stock items
• Monitor scheduled shipment dates and track order shipments to ensure timely delivery and expedite as needed
• Process returns authorizations
• Process key-rec’s
• Expedite shipments as requested and approved
• Provide proof of deliveries as requested
• Investigate claims for items billed but not received, incorrectly shipped, lost or damaged shipments and price discrepancies and process sales adjustment when appropriate
• Communicate with Manager regarding and special situations (customer requests or problems)
• Provide Backorder Reports as required
• Must display a mastery of intermediate C/S skills
• Strong communication skills (written, oral)
• Strong computer skills (internet, mainframe, Excel, Word)
• Strong organizational skills with the ability to multitask
• Ability to handle difficult situations
• Excellent Math Skills
• Excellent analytical/decision making skills
• Fast and accurate keyboard skills
• Provide professional and efficient customer service as guided by the defined process and procedure, using tools and systems, within the assigned function or scope of work as follows: Pricing and Availability, Purchase Order Entry, Order / Shipment Status, Product Lead Times , Call Back / Follow Up Call, Cross Reference, General Product Information
• Provide professional and accurate solutions for customer concerns through implementing the following: Expedite Orders, Invoice Corrections, Return Goods Authorization / Direction, Special Build and Drop Off Orders, Tracking, correction and processing of missing, misread or incomplete purchase orders, Customer complaints including, but not limited to, missed shipments and incorrect drop-offs and requests for credit
• Manage efficient usage of production time and company resources through the following: Accuracy in Interaction Handling , Maintaining productivity within acceptable transaction volume levels

Representative, Customer Service, SCM GC SPE Resume Examples & Samples

• Tracks order activities, alerts related staff on any potential delivery problems and coordinates with related staff and customers to ensure timely and accurate product delivery
• Responds to customer inquiries about order management. Handles 800 Toll free Inbound and Outbound calls & act as a window for enquiries and problem solving
• Coordinates with commercial teams, technical development engineers and supply chain staff, researches and obtains resolution of a variety of customer complaints and issues
• Handles customer claims and provides best possible resolutions
• Performs payment follow-up, including past due and credit limit hold
• Process product orders and provide prompt and efficient response and resolution to all customers requests (may require as much as 80% of time receiving orders via phone). Must retrieve and verify account information
• Assist customers, sales reps, and management with inquiries or issues concerning orders. May also act as service contact for Sales, Credit, Accounts Receivable, EDI, Logistics, and other areas
• Maintain effective communication with customers to provide on-going information flow as it relates to orders, sales, promotions and policies
• Maintain manual of specific job duties for use by back up and training
• Taking/entering in the system, phone or electronic orders and answering all questions regarding product availability, offerings and prices, as well as shipping information
• Following up with logistics services partners in order to keep clients supplied effectively and efficiently
• Maintaining customers informed of back orders as per defined procedures and expedite back orders as soon as the products involved become available
• Preparing daily, weekly or monthly reports on back orders, sales, complaints, etc
• Based on the returns report, managing the debit and credit adjustment process for incomplete deliveries or delivery errors for all Sales divisions and ensuring proper supporting documentation
• Participating in the management and updating of key accounts as per stated procedures
• Training Order Department colleagues on preferences/needs of assigned key account clients, in order to ensure availability of smooth and efficient back-up during her/his absence
• High school diploma (DEC – diploma of collegial studies preferable)
• Two to four years of relevant experience
• Marked aptitude for teamwork, communication and interpersonal relations
• Capacity for tactful, diplomatic communication with clients, over the telephone or written
• Strong learning skills and flexibility
• Good knowledge of Microsoft Office software (Word, Excel, PowerPoint, Access, EDI, e‑mail)
• Knowledge of SAP software an asset
• Bilingualism (French and English), both spoken and written
• Follows developed procedures pertinent to the effective and efficient operations of Customer Service, develops new procedures as necessary
• Monitors programs and procedures to ensure on-time delivery to meet customer expectations, while maintaining in-depth knowledge of the Company’s systems and processes and participates in the development of same
• Acts as resource in resolving customer issues by utilizing excellent company process knowledge and strong skills in negotiating and selling
• Assist the Customer Financial Services and Quality organizations in resolving customer disputes by preparing or assembling supporting documentation
• Develop a thorough knowledge of all CommScope products and their functionality and utilize such knowledge to service internal and external customers, business partners, and sales organization
• Provide customers with product literature and documentation when necessary or appropriate
• Report and manage daily sales and production metrics
• Communicate with the Materials Management and Operating organization to anticipate projects, completion timetables, and potential scheduling issues
• Set customer expectations and priorities for the supply chain (not just expedites)
• Perform other duties assigned and unassigned that are required by the needs of the business
• Provide sales lead information to appropriate sales representative and follow-up as appropriate
• After assisting the customers’ initial need, probe for additional sales opportunities and refer to other sales representatives, as may be appropriate
• Support quality and warranty process as needed
• Guide customer to higher revenue and margin products, as appropriate
• Supports and participates overall business development activities of company
• Product selection, pre-sale support and quotation creation
• Order entry and order management
• Providing pricing, order status and availability
• Provide support for complaint processing
• "Do the customer's job for them
• " Work with Customers, Sales Team, and PLM to develop a better understanding of our products and their place in meeting customer needs; and
• Work as intermediary representing Customers, Sales Team, PS&M, and members of the Technical Staff to provide guidance service expectations and requirements to the Supply Chain on a timely and accurate basis, be the Customer’s advocate
• Provide any support required by the Sales Team to facilitate order management and fulfillment
• Provide trade publication information
• Assist with updating product information sheets and product manuals; and
• Ability to travel as required (`5%, domestic)
• A completed Associate's Degree in business, communication or related field with a minimum of five (5) years relevant experience required
• A completed Bachelor's degree in business, communication or related field with a minimum of two (2) years relevant experience strongly preferred
• Minimum of 2 years’ experience in a customer support role – Business to Business environment strongly preferred
• Outstanding oral and clear, concise written communication skills required
• Working knowledge of Microsoft Office (Outlook, Excel, PowerPoint, Word.)
• Basic manufacturing business process knowledge preferred
• Must be detail-oriented,
• Intake orders via centralized call center
• Process credit card charges
• Answer heavy phone volume
• Negotiate delivery times with customers
• Coordinate with quality control and office personnel to ensure service and delivery of Ready Mix concrete
• 1-3 years experience in dispatching in a similar industry

Customer Service Representative Customer Service Representative Resume Examples & Samples

• Receive and enter sales orders from a variety of customers
• Help in the preparation of various product price quotes
• Management of all assigned customer accounts receivable activity
• Setting up of new customers in the Crown system
• Management of obsolete and slow moving inventory
• Be the “voice of the Company” meaning to protect the Company’s best interest while at the same time ensuring our customer’s needs are being met
• 3-5 years of hands-on work experience in a customer service role. Customer service experience with large consumer package goods companies is a plus
• An Associates or Bachelors degree in business or a business related field is a plus
• Working experience in a manufacturing based industry is a definite plus
• Proven ability to work effectively in a fast-paced work environment, both as an independent contributor and also as a team player
• Effective and proven organizational skills, ability to prioritize, effective time management skills and sound decision making skills
• Sound conflict management skills and effective interpersonal skills when dealing with company employees, vendor or customers at all levels
• In-depth working knowledge of all components of the Microsoft Office software
• Working experience using an AS400 system is a plus
• A strong commitment to on-going personal development through education, work experiences or training

Senior Representative, Customer Service Resume Examples & Samples

• Orders Communication and Customer Service – Receive orders from customers and communicate confirmation and requirements to customers, terminals, and Contracting and Sourcing Department in order to ensure proper logistics capacity and transportation of ordered volume
• Customer Service – Provide 24 hours support to customers and communicate customer’s feedback, complains and concerns to SBUs in order to promote customer service satisfaction
• Monitoring - Monitor performance of loading facilities and administration of claims (demurrage/shortage); liaise with stakeholders in case of delays vs. schedule; review operational reports; monitor vessel loading and discharging; and monitor location of ships during voyage until proof of delivery in order to improve performance on cost, ensuring on-time delivery, and provide accurate information to customers regarding order status
• Transportation Capacity Planning - Develop accurate transport capacity plan (transform planned volume into transport legs, calculate planned logistics capacity units, consolidate orders by destination, control marine asset utilization) to support creation of feasible and reliable transportation plans; and Communicate triggered execution plans to all relevant parties in order to ensure timely shipments and customer satisfaction within optimized costs at agreed service levels
• University degree, preferably in Economics, Maritime or Supply Chain
• Understanding of end-to-end global supply chain planning and execution processes
• 5 years’ experience in related industry
• Specific Knowledge: Logistics knowledge, road transport, storage, legal directives in logistics and knowledge of service/cost negotiations
• Competent with office software: Excel, Word, Power Point, SAP
• Expertise of petrochemical industry, customers, markets and competitors
• Provide professional and efficient service to customers in the assigned function using defined processes, procedures, tools and systems as follows
• Portal Training
• User Registration
• Portal Auditing
• Processing Kick Outs
• Web Support Emails
• Survey Emails
• Social Media Monitoring and Reporting
• Generate timely and accurate periodic reports such as the following
• Original Equipment Manufacturer Air Conditioning / Refrigeration Report
• User Registration Report
• Populate the “Where To Buy” Database with Wholesaler locations
• Manage efficient of production time and company resources through the following
• High Quality Accuracy in Interaction Handling
• Excellent written and spoken communication skills in English. Ability to speak or write in another language is an advantage but not required, unless identified by the customer and support requirements
• Confer with customers by telephone, e-mail, or in person to provide information about products and services, to take or enter orders, cancel accounts, or to obtain details of complaints
• Determine charges for services requested, collect deposits or payments, or arrange for billing
• Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments
• Compare disputed merchandise with original requisitions and information from invoices, and prepare invoices for returned goods
• Must have working knowledge of customer service practices and problem-solving skills
• Attention to detail with an emphasis on accuracy
• 10-Key and data entry skills a must
• Handle calls on our Automated Call Distribution Call Center for all Appleton Brands (Appleton, OZ Gedney, McGill, EasyHeat and Nelson Firestop & Heat Trace)
• Handles email inquiries for all Appleton Brands (Appleton, OZ Gedney, McGill, SolaHD) including our specialty brands such as EasyHeat and Nelson Firestop & Heat Trace
• Peak season: average 40-50 email messages per day
• Resolves customer’s phone/email/faxed inquiries regarding products’ Price and Availability, Lead Time and Delivery information, Order Status, Expediting Orders, Shipment information by providing Proof of Deliveries, copy of Packing Slips and Invoices, Processing of missing, misread or incomplete purchase orders
• Provides General Account and Product Information and Basic Technical Support for EasyHeat and Nelson Firestop & Heat Trace Products
• Responsible in processing shipping disputes including, but not limited to, replacement orders for missed or incorrect shipments, Quality Issues, Credit Requests, Facilitates Return Requests and Freight Claim filing
• Provides and handles Certificate requests for customers such as Certificate of Compliance, Certificate of Origin, ROHS, etc
• Serves a main point of contact between Appleton and customers/agency sales representatives and Sales Manager
• Contributes to atmosphere of teamwork and overall success of department
• Contacts the administrative and billing staff of Out of Network (OON) providers to negotiate reduced rates
• Acquires knowledge of the medical claim processing for better understanding of the negotiation process
• Captures detailed notes on calls for future reference
• Creates customized agreements based on negotiated rates
• Analyzes data to determine negotiation trends
• This role will use complex systems used for claim processing
• Updates information on internal systems as well as client systems
• University degree Preferred (e.g. BA, B.Com, B. Sc or any other Diploma)
• 6 months minimum experience in international BPO
• Multi layered communication
• Managing change
• Quality focus
• Results orientation
• Quality Management
• Problem Analysis/Issue Resolution
• Proficiency of MS Office (Word, Excel)
• Overall health insurance knowledge preferred
• Assess authorization request forms for member eligibility and provider participation in eviCore network
• Analyze benefits to ensure coverage of the requested procedure
• Approve the procedure or refer to RN’s & send complex scenarios back to client for advice
• Process Auth requests within TAT benchmark of receipt so as to make the prior authorization process efficient and avoid redundancies such as calls from facilities to check status of their request
• Ensuring to meet Quality standards (Meeting client set benchmarks)
• Record transactions for production reporting
• Any University degree
• Minimum 1 year experience in a BPO industry
• Good English writing and communication skills
• Basic knowledge of healthcare required
• Age Criteria- 21 Yrs minimum and 35 Yrs maximum
• Demonstrates knowledge in MS Office and should have a background in Health Insurance
• Typing speed 20 words per minute with 95% accuracy
• Excel proficiency
• Strong organizational skills and adaptive capacity for rapidly changing priorities and workloads
• Ability to work well independently and maintain focus on a topic for prolonged periods of time
• Proficiency of MS Office (Word, Excel) required
• Comfort in working with team members that are remote and located in the US, India or other geographies
• Ability to work within a matrix organization
• Must be detail-oriented and flexible to work in a fast-paced, dynamic environment
• Work with a third party brokerage firm to research and resolve invoice deductions on customer payments that support key accounting and finance decisions
• Monitor the performance of brokers on pre-determined deduction goals and timely follow up with customers on unauthorized deductions
• Help research and resolve customer shipment discrepancy claims using warehouse shipping and receiving documents to improve invoice accuracy and aid in deduction resolution
• Analyze customer invoice accuracy metrics to identify the root cause of pricing discrepancies and drive corrective actions when issues are identified
• Work internally with Sales Managers to report on customer deduction issues impacting the funding of promotional sales events
• Build strong partnerships with brokers, while identifying process improvement opportunities that benefit both the customer and Smucker
• Serve as the single point of contact for all inquiries related to invoice deductions
• Manage a combination of daily responsibilities and special projects to support current business activities and needs
• Analyze customer debits and credits to post and apply funds for the reconciliation of payments
• 1 - 3 years of related business experience is preferred
• Strong analytical skills to develop and support action plans for achieving organizational goals
• Strong problem solving skills needed in managing complex business situations
• Ability to organize information and prioritize tasks to meet deadlines in time sensitive situations based on customer needs
• Excellent interpersonal skills to achieve effective communication (both written and verbal) with internal and external customers
• Ability to display indirect leadership across other functional areas to accomplish customer goals
• Proficient computer skills, including Microsoft Word, Excel, and PowerPoint
• Review customer orders to resolve inventory availability issues at the Smucker DC (Distribution Center) and maximize order fill rates
• Help research and resolve customer shipment discrepancy claims using warehouse shipping and receiving documents to improve invoice accuracy and aid in invoice deduction resolution
• Build strong partnerships with internal and external customers, while identifying process improvement opportunities that benefit both the customer and Smucker
• Work cross functionally to monitor the performance of third party freight carriers and warehousing service providers to meet customer Supply Chain objectives
• Maintain customer Supply Chain scorecard information to monitor KPIs (Key Performance Indicators), and provide the root cause and corrective action when goals are not met
• Experience in the CPG (Consumer Packaged Goods) industry is a plus
• Maintains financial accounts quotes and quote logs by processing customer orders
• Effectively manage large amounts of incoming calls
• 4 years experience in manufacturing is a plus
• Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information ,
• Multi-functional. Proven customer support experience. Track record of over-achieving quota
• Familiarity with CRM systems and practices

Mortgage Servicing Representative & Customer Service Resume Examples & Samples

• Process Delivery: Perform key business processes quickly, accurately, and completely. Meet all internal standards and Policy and Procedure requirements including quality, quantity, and timeliness of work product. Processes include, but are not limited to
• Good interpersonal skills and professionalism to represent the Bank to customers
• Proven ability to perform highly-detailed, complex tasks with speed and accuracy
• Keyboarding and 10-key skills
• Strong problem-solving, analytic, and research skills
• Ability to understand and utilize basic mathematical skills and concepts
• Analyze and autonomously resolve customer EDI (Electronic Data Interchange) orders of finished goods on a daily basis for accurate pricing, ordering constraints, and sourcing locations to maximize the Supply Chain efficiencies of both the customer and Smucker
• Resolve inventory availability issues at the Smucker DC (Distribution Center) and maximize order fill rates for customers
• Research and resolve invoice deductions on customer payments that support key accounting and finance decisions by working with a third party brokerage firm and/or directly with the customer
• Research and resolve customer shipment discrepancy claims using warehouse shipping and receiving documents to improve invoice accuracy and aid in invoice deduction resolution
• Build strong partnerships with key internal and external customers, while identifying process improvement opportunities that benefit both the customer and Smucker
• 1 - 3 years of related business experience preferred
• Accept, process and fill shipment and billing orders for customers, and confirm pricing as required
• Process patient enrollments, Siebel activities and tasks
• Process returned product reports for all APM hardware components returned to St. Paul
• Notify sales force of back order or allocation issues so the field can better manage their customers
• Assist the field with the use of short dated product to limit scrap
• Initiate credits with appropriate paperwork as required
• Provide sales, billing and distribution information as required by the field
• Propose changes for current systems to enable efficiency
• Investigate customer issues, shipping errors and undeliverable components for patient hardware and work to resolve appropriately
• Boston Scientific CRM customer service experience preferred
• Provides excellent technical and customer service support to InSinkErator US/Canada customers
• Interacts with customers to provide and process information accurately in response to inquiries, concerns, and requests about products and services
• Gathers customer’s information and determine the issue by evaluating and analyzing the symptoms; diagnoses and resolves technical issues involving food waste disposers and hot water dispensers
• Utilizes laboratory resources to walkthrough customers and verifies symptoms and issues; researches required information using available resources
• Accurately processes and records call transactions using a computer and designated tracking software or CRM tool to build useful customer profile database; ensures required information is entered into central database pertaining to customer issues or requests
• Adheres to client's defined standard processes and procedures, and company policies
• Identifies and escalates priority issues per client specifications; escalates technical or non-technical issues to proper escalation channel that are not resolved immediately
• Supply Chain
• Customer Service Leadership
• Sales/Marketing
• Process Improvement
• Build strong customer relationships, loyalty and retention through exceptional sales/service and the presentation, awareness and understanding of our active product portfolio
• Drive customer centricity and growth of existing account base through proactive customer service and customer satisfaction
• Utilize analytical skills to drive process improvements and customer focus throughout Supply Chain
• Place outbound calls to new and existing accounts identifying opportunities, decision maker(s) and related customer service needs
• Passionately drive process excellence visibility and awareness across supply chain
• Balances cost and service in the best interest of both customer and company
• Prospect for increased volume and generating new leads and helping close new business at new and existing customers
• Proactively review buying patterns of customers to understand demand spikes up or down and obtaining market intelligence that can be shared through the organization
• Analyzing customer erosion data to allow us to maintain or secure new orders

Contact Representative Customer Service Representative Trainee Ictap Temp Resume Examples & Samples

• Your Résumé
• The Occupational Questionnaire
• Additional Required Documents (see Required Documents section below)
• To begin, click to create a USAJOBS account or log into your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents to upload your documents and complete the occupational questionnaire
• Click the Submit My Answers button to submit your application package
• It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date
• To verify your application is complete, log into your USAJOBS account, select the Application Status link and then select the More Information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application
• 1) Qualified Category - Candidates who meet the Minimum Qualification Requirements
• 2) Well Qualified Category - Candidates who meet the Minimum Qualification Requirements and demonstrate a satisfactory level of the knowledge, skills, and abilities necessary to perform the duties of the position
• 3) Best Qualified Category - Candidates who meet the Minimum Qualification Requirements and demonstrate a high level of the knowledge, skills, and abilities necessary to perform the duties of the position
• Proof of eligibility with your application to receive selection priority. Such proof may include a copy of your written notification of ICTAP eligibility or a copy of your separation Notice of Personnel Action, (SF-50); and
• Proof of your most recent performance rating of at least "fully successful" (Level III) or equivalent
• Follow developed procedures pertinent to the effective and efficient operations of Customer Service, develops new procedures as necessary
• Monitor programs and procedures to ensure on-time delivery to meet customer expectations, while maintaining in-depth knowledge of the Company’s systems and processes and participates in the development of same
• Act as resource in resolving customer issues by utilizing excellent company process knowledge and strong skills in negotiating and selling
• Develop a thorough knowledge of all Enterprise products and their functionality and utilize such knowledge to service internal and external customers, business partners, and sales organization
• Report and manage daily sales/production reports and metrics; -
• Perform various functions involving order management such as handling inbound/outbound calls from and to customers, business partners, and the sales organizations regarding; order entry, order confirmations, orders acknowledgements, order change notifications, and website inquiries, among other incidental tasks and duties
• Provide sales lead information to appropriate sales representative and follow-up as appropriate; - New responsibility
• After assisting the customers’ initial need, probe for additional sales opportunities and refer to other sales representatives, as may be appropriate; New responsibility
• Support and participate in overall business development activities of company
• Develop, update and improve communication methods and tools
• 2+ years in a business environment
• Ability to work in a dynamic, flexible environment where priorities are continually changing
• Computer proficiency with the Microsoft Office suite of products (especially Excel/Word) and web-based applications
• Demonstrated ability to handle multiple PC applications
• Ability to interact with the customer in a helpful and friendly manner and to understand customer needs
• Ability to work well in a team environment
• Ability to set priorities and manage time in a dynamic work environment
• Good problem solving, analytical and math skills
• Must be able to work West Coast hours of 10am-7pm EST if needed
• Customer Order Management via emails, over the phone, face to face and system interfaces
• Respond to the problems of the customer promptly and effectively ensuring order opportunities are maximized
• Maintain records of interactions with the customers in an orderly manner as required
• Coordinate with internal and external teams to find solutions and resolve issues
• Maintain a follow up with the customer, ensuring customer satisfaction

Senior Representative, Customer Service, SCM Resume Examples & Samples

• Demonstrate excellent customer engagement behavior as measured by 360 customer survey
• Accurately execute the OTC process with no errors
• Engage in Sales and Operations Planning Meetings
• Provide suggested solutions in case of operational interruptions and approve or escalate solution to Section Manager
• Identify continuous improvements in end-to-end process
• Coach and train fellow customer service colleagues
• Monitoring and review work progress, accuracy and timeliness of selected team members
• Monitoring and follow up the overdue payments Escalate to Sales and Business Development Manager for >5 days
• Check in SAP that invoices are closed by appointed 3PL’s and escalate to Finance for their accrual process
• Assist for the system related order process until closing for designated customers
• Assist in managing and monitoring master data for customers in the system and resolve customer and order data Quality related matters in the system
• Partly responsible for Customer Satisfaction (NPS)
• Responsible for system related to monitor rebate contracts according to agreements
• Comply with safety and sustainability requirements and highlight issues to stakeholders
• Bachelor’s Degree from an accredited university in Operations Management or Supply Chain Management or Logistics or Business Administrative
• Other education qualification shall possess min 3-5years in customer service, and order fulfillment preferably in INS region
• Also possess good knowledge of petrochemical industry and its related shipping and logistic arrangement
• SAP Power User else solid working knowledge of SAP including troubleshooting
• Exposure to SAP SD & LE modules
• Commodity Trading Background preferred
• LC Documentation knowledge
• Hands on experience of Order Management & Fulfillment

Related Job Titles

• Customer service resume examples

Customer service Resume examples

72 Customer service resume examples found

All examples are written by certified resume experts, and free for personal use. Copy any of the Customer service resume examples to your own resume, or use one of our free downloadable Word templates. We recommend using these Customer service resume examples as inspiration only, while creating your own resume.

Learn more about: how to write a perfect resume

Customer service representative

Advised customers on products, services, and current promotions, by identifying and recommending appropriate products and services based on their needs and preferences.

• Cut back on complaints 40% by initiating new call script to meet customers’ most urgent needs.
• Created and maintained customer loyalty through excellent customer interactions.
• Engaged with customers to provide a positive customer experience, by answering questions and resolving complex customer inquiries.
• Welcomed new customers and transferred warm leads to sales department.
• Participated in on-going training and development.
• Leveraged excellent communication and public speaking skills to de-escalate issues and provide high-level customer service experiences.

Customer service associate

Drives rapid, accurate customer service delivery processes for high-volume retail environment. Assists managers and other customer service associates to proactively solve issues. Takes customer orders when possible to alleviate strain on other staff members.

• Developed process for inventory cataloging system that saved 50% on processing time of new inventory.
• Communicates with customers to create great service environment, answering client questions and handling inbound communication calls.
• Exhibits perseverance and ability to overcome unanticipated obstacles.

Front desk receptionist

Performed clerical duties for a prestigious law firm.

• Answered phone calls and provided clear and straightforward information to callers.
• Transferred phone calls to attorneys, paralegals, and medical clerks.
• Created and labeled spreadsheets that contained information pertaining to schedules and meetings.
• Maintained a cordial disposition when greeting both clients and staff.
• Distributed letters and packages delivered to office to the proper recipients.
• Organized, cleaned, and maintained receptionist area.
• Participated in staff meetings and kept records of minutes.
• Issued name badges to law firm visitors.
• Wrote memos for attorneys and paralegals to be distributed via email.

Medical receptionist

Supervised day-to-day operations of the office and front office staff including scheduling, reception, insurance authorization, and verification. Secured authorizations for chemotherapy regimens and outside procedures.

• Worked with healthcare providers and patients to fulfill service needs; Insurance benefits verification, eligibility, and payment processing; Processed health claims, responded to denials and outstanding claims.
• Reviewed cost estimation with patients and assists by securing foundation or co-pay assistance.
• Oversaw administrative duties such as answering calls, scheduling appointments, processing payments, and filing documents while maintaining HIPAA standards.
• Continuously demonstrated a top-performing team of office managers by recruiting and training.
• Handled all onboarding tasks for new employees, ensuring employment laws and guidelines were followed.

Call center

Call center representative

Performed call center duties for an internet and phone service company.

• Answered approximately 30+ customer calls and online inquiries in a calm, courteous, and professional manner.
• Managed workspace with the most up to date technology in headsets, microphones, laptops, and computer software such as Zoom and Skype.
• Kept and updated a secure and well-organized spreadsheet with confidential information regarding customer addresses, phone numbers, and credit card numbers.
• Addressed non-English speaking customers in their native languages.
• Discussed internet and telephone service issues with customers pertaining to billing, connectivity, and power outages.
• Reported to supervisor any difficulties in dealing with customers.

Call center agent

Complex role requiring strong communication and crisis management skills to deliver impeccable service to customers.

• Managed incoming and outgoing calls from the center to keep customers informed on latest product offerings and updates.
• Provided remote assistance to clients to help them navigate the company website and new products.
• Collaborated with other team leads within the department to improve customer service policies and quality.
• Oversaw onboarding processes for new hires and ensured adherence to established standards.

IT help desk technician

Provided superior customer support & service to Comcast’s WiFi customers by answering a full range of customer requests, inquiries, and complaints relating to WiFi services and general inquiries. Answered incoming calls and provide helpdesk support to resolve issues on the server-side and client-side using Retain Helpdesk tool.

• Resolved customer technical issues to ensure all issues are closed in time with the right resolution and highest customer satisfaction.
• Diffused escalated customer situations while setting accurate expectations for issue resolution.
• Documented problems including detection information, diagnostic results, and repair information by utilizing the trouble ticketing system.
• Managed the overall customer call queue to ensure timely response to incoming customer calls.
• Opened tickets and maintained documentation to track tickets through resolution.
• Provided coaching, training new employees on call center operations, troubleshooting techniques, and collaborated on calls with new hires.

Provided remote technical support and assistance to clients/customers across the country. Responded to queries by email, phone, and chat, offering assistance on configuration, delivery, maintenance, and troubleshooting various computer systems, software, hardware, and other technical components.

• Utilized standard help desk procedures and processes to document and resolve technical issues for end-user requests.
• Assisted with user access, creation, editing, and troubleshooting in Google Workspace and Active Directory.
• Provided expertise to maintain and support various IT systems while adhering to company and department strategies and standards.
• Troubleshot hardware and software problems and made recommendations for upgrades and configurations implementation.
• Tasked with designing and maintaining Document Libraries, SharePoint sites, workflows, and Google applications in support of business practices.

Customer service manager

Brought excellent customer service to customers by meeting standards for service delivery. Ensured all front-end policies and procedures are followed, including compliance with rules and regulations. Coordinated logistics for truck deliveries, manage financial processes.

• Reduced staff attrition 80% by designing and executing new on-boarding and training curriculum.
• Improved store service rating from 3 to 5 stars in a year by implementing strict service standards among staff and incentivizing better performance and maintenance.
• Achieved KPI’s and managed team performances to help them meet their KPI’s.
• Managed and executed Shrink and Safety programs.

Worked as a customer relations manager for a mid-sized chain retail store.

• Supervised and trained 60-70 junior employees.
• Responsible for interviewing and hiring new talent to represent the store brand.
• Greeted and interacted with customers while monitoring the store.
• Handled issues relating to customer dissatisfaction and strived to improve upon common complaints.
• Investigated faulty products and took measures to ensure that quality goods were stocked on the shelves.
• Implemented an efficient budgeting system to eliminate unnecessary expenses and improve resource utilization.
• Store maintained a steady increase in sales growth by 40% over an 8-year period under my supervision.
• Represented the store brand at national conferences.

Objectives and summaries

Summary examples.

Versatile customer service representative with proven experience delivering service standards to high-level customer accounts. Strong communicator who builds client trust with persuasive language and unwavering customer support attitude.

Enthusiastic and adaptable professional receptionist with exceptional multitasking abilities and writing skills. Works well as part of a team and communicates promptly and thoroughly with staff and customers. Keeps a tight schedule and manages time in an organized and attentive manner.

Versatile service representative with proven experience in fast-paced call center environments. Strong communicator who builds client trust with persuasive language and unwavering customer support attitude. Brings talent as a record-breaking service provider with 99% positive customer feedback rate.

High-energy and dedicated IT Help Desk Technician with 2 years of experience assisting colleagues in analyzing and problem-solving technical issues with workable solutions. Forward-thinking and team-oriented with a proven history of thinking strategically and initiating action to meet deadlines. Recognized by management and colleagues as an individual who takes on challenges and new responsibilities, and gets things done right.

Exceptional multi-tasking professional with 11 years of experience in managing auto service staff.  Firm and empathetic when interacting with customers and subordinates. Dedicated to providing quality service to customers that adheres to the highest standards. A team-player who ensures that tasks are completed carefully and efficiently.

Objective examples

Experienced customer service representative with transferrable skills to the sales industry, leveraging excellent communication skills and persistence. Demonstrated ability to provide above-and-beyond customer service and increase secondary sales transactions by 25%.

Reliable and organized receptionist with 6 years of experience performing clerical duties in search of job position where skills in providing exceptional customer care can be utilized.

Experienced call center representative seeking employment in the sales industry, transferring skills in customer service and managing multiple accounts on a continuing basis. Demonstrated ability to exceed company sales goals and maintain a customer satisfaction rate of 99%.

Dependable and solution-focused professional with 4 years of experience in providing technical assistance to clients worldwide while guiding and resolving issues patiently and promptly. Passionate IT Help desk technician with a proven history in delivering high-quality customer experience with an ability to thrive in a dynamic, fast-paced environment available to work during weekends as well as holidays.

Organized and highly motivated professional with 8 years of experience in managing office staff is looking for a position with a small company where budgeting and cost-benefit analysis skills are essential.

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• Customer Service Resume Guide & Examples

Customer Service Specialist Resume Examples: Proven To Get You Hired In 2024

Jump to a template:

• Customer Service Specialist
• Customer Support Associate
• Client Service Representative

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• Customer Service Specialist Resume Tips

Customer Service Specialist Resume Template

Download in google doc, word or pdf for free. designed to pass resume screening software in 2022., customer service specialist resume sample.

A customer service specialist is in charge of handling any customer queries and resolving any issues they may face in a timely manner. This may be in person, over the phone, or via email. To succeed you must be an excellent communicator and problem solver. Recruiters will be looking to see customer service experience. While a degree is not always necessary, any related degree or certification will greatly benefit your application and resume.

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Recruiter Insight: Why this resume works in 2022

Tips to help you write your customer service specialist resume in 2024,    include all industry-standard tools in your skills section..

You need to show that you are experienced in using basic customer service tools. So make sure your tools list reflects this. Go a step further by finding out the tools of your company of choice and ensure you include those in your resume when applying to that company.

   Work on getting customer service certification.

Get a leg up on the competition by getting customer service certification. It will show your dedication to the profession and also indicate a strong skill set to recruiters.

Customer Support Associate Resume Sample

Client service representative resume sample.

We spoke with hiring managers at top companies like Amazon, Apple, and Walmart to understand what they look for in customer service specialist resumes. The following tips incorporate their advice and will help your resume stand out. Whether you're an experienced professional or just starting your career, these tips will guide you in crafting a compelling resume that showcases your skills and accomplishments.

   Highlight your communication skills

Effective communication is essential for customer service specialists. Showcase your ability to communicate clearly and empathetically with customers.

• Resolved an average of 50 customer inquiries per day via phone, email, and chat, maintaining a 95% customer satisfaction rating
• Collaborated with cross-functional teams to implement a new customer feedback system, resulting in a 20% increase in positive reviews

Avoid generic statements that don't demonstrate your skills:

• Good communication skills
• Able to handle customer complaints

   Emphasize problem-solving abilities

Hiring managers look for candidates who can efficiently solve customer problems. Provide examples of how you identified and resolved complex issues.

• Investigated and resolved a recurring technical issue affecting 500+ customers, reducing support tickets by 30%
• Developed a troubleshooting guide for common customer issues, which reduced average call handling time by 2 minutes

Instead of simply stating you have problem-solving skills, demonstrate your impact with specific examples.

   Quantify your achievements

Use numbers and metrics to showcase your accomplishments and make your resume more impactful.

• Maintained a 98% customer satisfaction rating while handling an average of 60 calls per day
• Achieved a first call resolution rate of 85%, exceeding the company target by 10%

Avoid vague statements that don't quantify your impact:

• Handled customer calls efficiently
• Resolved customer complaints

   Tailor your resume to the job description

Customize your resume to align with the specific requirements of the job you're applying for. This shows the hiring manager that you're a strong fit for the role.

Customer Service Specialist with 5+ years of experience in the telecommunications industry. Skilled in handling high-volume call centers, resolving complex technical issues, and maintaining high customer satisfaction ratings. Seeking to leverage my expertise to contribute to XYZ Company's mission of providing exceptional customer support.

Avoid using a generic resume summary that doesn't highlight your relevant skills and experience.

   Showcase your technical skills

Many customer service roles require proficiency in specific software or tools. Include your technical skills and experience to demonstrate your qualifications.

• Proficient in Zendesk, Salesforce, and Intercom customer support platforms
• Skilled in using Asana and Trello for project management and collaboration

Don't simply list technical skills without context. Provide examples of how you've used them to benefit your previous employers.

   Highlight your industry experience

If you have experience in the industry you're applying to, make sure to emphasize it in your resume. This shows the hiring manager that you understand the unique challenges and requirements of the industry.

Customer Service Specialist with 3+ years of experience in the e-commerce industry. Skilled in handling online order inquiries, processing returns and exchanges, and providing personalized product recommendations to increase customer loyalty and sales.

Avoid focusing on irrelevant experience that doesn't showcase your industry-specific knowledge and skills.

Writing Your Customer Service Specialist Resume: Section By Section

  summary.

A resume summary, also known as a professional summary or summary statement, is a short paragraph at the top of your resume that highlights your most relevant skills, experiences, and achievements. While a summary is optional, it can be a valuable addition to your resume if you have extensive experience, are changing careers, or want to emphasize specific qualifications that may not be immediately apparent from your work history alone.

When writing a summary for a Customer Service Specialist resume, focus on your customer service skills, problem-solving abilities, and any relevant achievements or certifications. Tailor your summary to the specific job you're applying for by using keywords from the job description and showcasing how your qualifications align with the company's needs.

Avoid using an objective statement, as they are outdated and focus more on what you want rather than what you can offer the employer. Instead, use your summary to grab the hiring manager's attention and convince them to read the rest of your resume.

To learn how to write an effective resume summary for your Customer Service Specialist resume, or figure out if you need one, please read Customer Service Specialist Resume Summary Examples , or Customer Service Specialist Resume Objective Examples .

1. Highlight your customer service skills

When crafting your Customer Service Specialist resume summary, emphasize the key skills that make you an excellent candidate for the role. Focus on skills such as:

• Communication
• Problem-solving
• Time management

Avoid simply listing these skills; instead, provide examples of how you've demonstrated them in your previous roles. For instance:

Customer-focused professional with 5+ years of experience in resolving complex issues and enhancing customer satisfaction. Skilled in active listening, empathy, and clear communication to ensure customer needs are met efficiently.

This example showcases the candidate's relevant skills while providing context for their experience. On the other hand, here's an example of what not to do:

Hardworking and dedicated employee with excellent customer service skills. Proven track record of success in fast-paced environments.

This summary is generic, lacks specific examples, and uses cliched phrases like "hardworking" and "proven track record," which don't provide meaningful information to the employer.

2. Quantify your achievements

To make your Customer Service Specialist resume summary more impactful, include quantifiable achievements that demonstrate the value you've brought to previous employers. This could include metrics such as:

• Customer satisfaction rates
• Average call handling time
• Number of customer issues resolved
• Percentage of customer retention

For example:

Experienced Customer Service Specialist with a track record of maintaining a 95% customer satisfaction rate and resolving an average of 50 customer inquiries per day. Skilled in de-escalating tense situations and finding creative solutions to complex problems.

By quantifying your achievements, you provide concrete evidence of your abilities and make your summary more compelling to hiring managers. Avoid making vague statements without supporting data, like:

Customer Service Specialist with a history of exceeding expectations and providing top-notch service to customers.

While this summary mentions the candidate's success, it lacks specific, quantifiable achievements that would give the hiring manager a clearer picture of their capabilities.

  Experience

The work experience section is one of the most important parts of a customer service specialist resume. It's where you highlight your relevant experience and accomplishments to show hiring managers you have the skills to excel in the role.

In this section, we'll cover key tips to make your work experience section stand out. By following these tips, you'll be able to effectively showcase your customer service expertise and increase your chances of landing an interview.

1. Use strong, relevant action verbs

When describing your work experience, use strong action verbs that are relevant to customer service roles. This helps hiring managers quickly understand the impact you made in your previous positions. Consider verbs like:

• Resolved customer complaints and inquiries
• Collaborated with cross-functional teams to improve customer satisfaction
• Trained and mentored new customer service representatives
• Implemented process improvements to streamline customer support

Avoid generic or weak verbs like "handled" or "assisted." Instead, choose powerful verbs that demonstrate your ability to take action and drive results.

2. Highlight your customer service achievements with metrics

Whenever possible, quantify your achievements using metrics. This helps hiring managers understand the scope and impact of your work. For example:

• Maintained a 95% customer satisfaction rating by promptly addressing customer concerns and offering personalized solutions
• Reduced average call handle time by 20% through effective troubleshooting and communication skills

If you don't have access to specific metrics, you can still use numbers to showcase your accomplishments:

• Handled an average of 50+ customer inquiries per day via phone, email, and live chat
• Resolved 90% of customer issues on the first contact, minimizing the need for escalations

3. Showcase your career growth and promotions

If you've been promoted or taken on additional responsibilities in your previous roles, make sure to highlight this in your work experience section. This demonstrates your ability to grow and excel within an organization. For example:

Customer Service Representative, XYZ Company Promoted to Senior Customer Service Representative after consistently exceeding performance targets and demonstrating strong leadership skills.

However, avoid exaggerating your achievements or responsibilities:

Customer Service Representative, ABC Company Single-handedly transformed the entire customer service department and increased revenue by 200% in just 3 months.

4. Highlight relevant tools and technologies

In the customer service field, it's important to showcase your proficiency with relevant tools and technologies. This could include:

• Customer Relationship Management (CRM) software like Salesforce or Zendesk
• Helpdesk and ticketing systems like Freshdesk or Jira
• Communication tools like Slack or Microsoft Teams
• Social media platforms for customer support

Mentioning your experience with these tools demonstrates your technical skills and ability to adapt to different systems. However, avoid listing every tool you've ever used. Focus on the ones that are most relevant to the job you're applying for.

  Education

Your education section is a key part of your customer service specialist resume. It shows hiring managers that you have the knowledge and training to excel in the role. In this section, list your degrees, certifications, and relevant coursework.

Here are some tips to make your education section stand out:

1. Put your education section in the right spot

Where you place your education section depends on your level of experience:

• If you are a recent graduate or have limited work experience, put your education section above your work experience. This highlights your most relevant qualifications first.
• If you have several years of customer service experience, put your education below your work experience. Your work history is more important in this case.

2. List degrees, majors and institutions

For each degree, include:

• Type of degree (Associate's, Bachelor's, etc.)
• Major or field of study
• Name of institution
• City and state of institution
• Graduation year, if within the last 10 years

Here is an example:

• Bachelor of Arts in Communication, University of California, Los Angeles, CA, 2018

3. Add relevant coursework and training

If you are a recent graduate or your degree is highly relevant to customer service, you can list relevant coursework, projects or training. This shows you have specific skills for the job.

Good examples:

• Relevant Coursework: Interpersonal Communication, Conflict Resolution, Business Writing
• Customer Service Training Program, Company XYZ, 2019

However, don't list basic coursework that is not directly related, like this:

• Courses: Biology 101, World History, Calculus

4. Keep it short if you are experienced

If you are a seasoned customer service specialist, your education section can be very brief. Hiring managers will be more interested in your work accomplishments.

Poor example:

Bachelor of Science in Business Administration Georgetown University, Washington, DC Graduated: May 2005 GPA: 3.6 Relevant Coursework: Marketing, Accounting, Business Law, Economics, Statistics

Much better:

B.S. Business Administration, Georgetown University

  Skills

The skills section of your resume is a critical component that showcases your abilities and qualifications to potential employers. As a customer service specialist, it's essential to highlight the skills that are most relevant to the position you're applying for. In this section, we'll provide you with tips on how to craft a compelling skills section that will catch the attention of hiring managers and help you stand out from other candidates.

1. Tailor your skills to the job description

When applying for a customer service specialist position, it's crucial to tailor your skills section to the specific job requirements. Review the job description carefully and identify the key skills and qualifications that the employer is looking for.

For example, if the job description emphasizes problem-solving and communication skills, make sure to highlight these in your skills section:

Active listening Conflict resolution Empathy Patience Adaptability

By aligning your skills with the job requirements, you demonstrate to the employer that you have the necessary qualifications for the role.

2. Categorize your skills

Grouping your skills into categories can make your skills section more organized and easier to read. Consider using categories such as:

• Customer Service : Complaint resolution, customer needs assessment, upselling
• Communication : Active listening, written communication, presentation skills
• Technical : CRM software, help desk systems, live chat support

By categorizing your skills, you help the hiring manager quickly identify the areas where you excel and how you can contribute to the company's success.

3. Use industry-specific terminology

Incorporating industry-specific terminology in your skills section demonstrates your familiarity with the customer service field and your ability to communicate effectively with colleagues and customers. However, be cautious not to overuse jargon or acronyms that may be unfamiliar to some readers.

Examples of industry-specific terms for a customer service specialist might include:

Customer retention Churn rate reduction First call resolution (FCR) Average handle time (AHT) Net Promoter Score (NPS)

By using these terms strategically, you showcase your industry knowledge and demonstrate your ability to thrive in a customer service role.

4. Quantify your skills

Whenever possible, quantify your skills using metrics or specific achievements. This helps employers better understand the impact you've made in previous roles and how you can contribute to their organization.

For example, instead of simply listing 'customer satisfaction' as a skill, you could write:

Achieved 95% customer satisfaction rating through proactive problem-solving and personalized support

Quantifying your skills provides concrete evidence of your abilities and helps you stand out from other candidates who may have similar qualifications.

Skills For Customer Service Specialist Resumes

Here are examples of popular skills from Customer Service Specialist job descriptions that you can include on your resume.

• Transportation
• Customer Experience
• Customer Service Management
• Project Management
• International Logistics
• Social Media

Skills Word Cloud For Customer Service Specialist Resumes

This word cloud highlights the important keywords that appear on Customer Service Specialist job descriptions and resumes. The bigger the word, the more frequently it appears on job postings, and the more likely you should include it in your resume.

How to use these skills?

Similar resume templates, cloud developer.

Customer Service

Sales Associate

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Customer Service Specialist Resumes

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• Customer Service Specialist Interview Guide
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• Customer Service Representative

Customer Service Representative Resume .Docx (Word)

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An experienced customer support that has an excellent communication skills to work with the clients queries and complaints.

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Today, every business company must manage and accommodate customer complaints and concerns for certain products or services they have purchased which results either in low quality or unsatisfactory. Customer service resume personnel are the ones who handle complaints and issues of every customer related to the bought item or customer service resume .

Customer Service Representative Resume Format

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