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Extra Space Storage Storage Units Review

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How is Extra Space Storage rated?

Overall rating: 4.4 / 5 (excellent), extra space storage services, services - 4.8 / 5, company type.

Self Storage

Coverage Area

Types of storage units.

Car/RV Storage
Boat Storage
Business Storage

Unit Location

Other sizes, additional services.

Packing Materials

Extra Space Storage Pricing

Pricing - 4.5 / 5, extra space storage facility features, security features - 4.5 / 5.

Indoor/Outdoor Surveillance Cameras
On-Site Manager
Controlled Access
Keypad Entry

Accessibility

Drive-Up Access

Extra Space Storage Company Reputation

Company reputation - 4.8 / 5, litigation & regulatory actions, company profile.

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Home > Self-Storage

2023 Extra Space Storage Review

Bottom line: Extra Space Storage has the nation’s best combination of low storage prices and wide availability. No other company has a wider selection of affordable storage units.

See where Extra Space Storage ranks on our list of the best self-storage companies .

How Extra Space Storage compares
Extra Space Storage pricing
What we like

Features and services

Our recommendation, methodology, recommended resources, extra space storage compared to other companies.

Extra Space Storage has the highest rating and lowest prices in the storage industry. It also has the second-most total square feet of storage, meaning it’s easy to find an available unit.

Pricing and approximate square footage as of August 2022. Prices may vary by location and are subject to change.

U-Haul doesn’t make our list of the best self-storage companies . The company’s nationwide storage availability isn’t quite as robust as its rental trucks, and it receives the industry’s lowest customer service scores.

Extra Space Storage plans and pricing

Extra Space Storage costs an average of $160 per month . The company has the nation’s most comprehensive selection of storage spaces, ranging from small lockers to oversized vehicle units. Extra Space Storage also offers climate-controlled storage (typically an extra $7 monthly) to protect your belongings against extreme temperatures.

Extra Space Storage costs

Data as of August 2022. Storage unit prices exclude a one-time administrative fee, monthly insurance costs, and special promotions.

Why we recommend Extra Space Storage

Extra Space Storage has some of the lowest prices in the self-storage industry. Its average storage cost of $160 is about 15% below average . Moreover, the company’s pricing for large self-storage units is even more competitive. Our analysis of more than 3,500 quotes shows that Extra Space Storage’s large units cost $30 less than elsewhere.

Need to save money on storage?

Lots of sizes

It’s tough to find a wider variety of storage sizes than what you get at Extra Space Storage. We were especially impressed with how many large units the company has. Many companies list various size options on their websites, but you’re hard-pressed to find available units. But you don’t face that problem with Extra Space Storage. It has the widest variety of ready-to-rent units in the country. That makes the company’s low prices more impressive (since larger units cost more).

Popular Extra Space Storage sizes

Extra Space Storage’s online storage unit size guide explains what fits in its most-popular storage spaces and how to arrange items in a unit.

Nationwide availability

Extra Space Storage blows its competition out of the water when it comes to availability. It has the second-most storage space in the country and leads the pack for available units. Extra Space Storage nearly rocks a 4.0 GPA if you put all those things onto a report card.

Storage unit availability grades

Location info as of August 2022.

For context, national brands like Extra Space Storage comprise only about 30% of all available storage spaces. But they’re also the most well-known. So all things being equal, you’re more likely to find an available storage unit with Extra Space Storage than any other company.

Extra Space Storage offers eight popular sizes of storage spaces (with and without climate control). We’ve already mentioned that you’re more likely to find an available unit here than anywhere else, but that’s not all you’ll find. Extra Space Storage also has some additional features:

Insurance coverage. Extra Space Storage charges a monthly fee ranging from $11 to $47 to protect your belongings. The insurance coverage maxes out at $10,000 worth of protection and covers damage from water damage, fire, burglary, and more.
Vehicle storage. You can store a working vehicle of any size in Extra Space Storage’s vehicle units. That includes small vehicles like motorcycles and ATVs and large vehicles like motor homes and RVs.
Business storage. Extra Space Storage specializes in storage spaces for business items such as documents, excess inventory, and company equipment. It also provides facility office space to send emails, make business calls, and grab a cup of coffee while using your unit.
Packing supplies. Extra Space Storage has loads of packing supplies ranging from bubble wrap to packing tape. It also delivers (with no charge for orders over $25).
Storage tips. The company website contains blog posts and videos that cover storage basics. For example, it provides helpful tutorials about preparing items for storage, picking out the right unit, and properly storing them.

Extra Space Storage at a glance

Extra space storage long-term review.

Extra Space Storage has become a better storage company from 2021–2022. Its overall Move.org star rating increased from 4.5 to 4.8 (out of 5) due to lower prices and increased availability. Customer reviews have remained average overall.

Lower storage prices. No storage company saw a more significant price improvement this year than Extra Space Storage. If you include regular and climate-controlled units, Extra Space Storage prices went from 20% above average in 2021 to 15% below in 2022.
Increased nationwide availability. It’s beginning to feel like Extra Space Storage is everywhere. The storage company added more than 150 locations to its portfolio last year and has a broader selection of available units than any other company.
Increased moving resources. Extra Space has hit the ground running this year with a the development of their moving calculator. This online tool can give you estimates in several areas, including moving distance, moving cost, boxes needed, and recommended storage size.

You’ll need to purchase a lock for your storage unit. Our list of the best storage unit locks shows you the best options for your Extra Space Storage unit door.

Extra Space Storage tops our list of the best self-storage companies . With more than 2,000 nationwide locations, it has the second-most options of any company in the country. More importantly, Extra Space Storage has a wider selection of available storage units than its competitors. Plus, its prices are about 15% below average. There are a few below-average reviews, but don't worry. Extra Space Storage has about 10 times more total reviews than other companies, suggesting that customers continue voting with their wallets.

Want to try out our #1 pick?

Storage unit FAQ

Should you consider extra space storage.

Extra Space Storage is an excellent choice for renting a storage space. It has storage prices 15% below average and a nationwide selection of available storage units.

How much is an Extra Space Storage rental?

The average cost for an Extra Space Storage rental is about $160 per month. You can also rent a climate-controlled storage space for about $10 more.

What kind of lock does Extra Space Storage use?

Extra Space Storage recommends using a disc lock for storage . It’s the industry’s most popular lock due to its small size and theft-resistant qualities.

How many Extra Space Storage locations are there?

There are more than 2,000 nationwide Extra Space Storage locations in 41 states (plus Washington DC). It’s the nation’s second-largest storage company featuring over 150 million square feet of storage space.

Does Extra Space Storage have any hidden fees?

Extra Space Storage doesn’t hide any of its fees. In addition to a storage charge, the company also bills you for a one-time administrative fee and monthly storage insurance coverage .

Move.org calculates industry averages and identifies pricing trends by following a fivefold research approach:

Compare quotes . We collected more than 3,500 quotes from 8 different companies in 5 cities. We analyzed prices with and without climate control for more than a dozen storage unit sizes.
Analyze reviews. We looked for patterns among storage companies’ customer reviews to ensure our analysis considers what customers think.
Mystery shopping. We called companies posing as customers and visited select storage facilities in person.
Research. We researched industry features, services, and requirements such as storage unit insurance, company discounts, climate control specifications, and security details.
Annual calendar. We repeat this process every year and save our data so that we can compare trends over time.
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Extra Space Storage Reviews

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Reviews 2.2.

7,493 total

Most relevant

Worst experience ever

At first, they did automatic payment went I specifically denied that option in person on the day my items were moved at that location (5600 S University, Davie FL 33328), in the unit. Today, when I was making my payment, I discovered that they raised it to $80 more..I've been using storage units for years..this one is the worst of them, in fact I never had any issues or complaints with the others.

Date of experience : January 30, 2023

I rented a storage space near Brentwood…

I rented a storage space near Brentwood Long Island, then, I needed to rent an additional storage space. After having rented the second storage space for three months, my price went up. I called storage space and spoke to Manny. He told me that when I rented my unit, it was an Internet deal. I understood that and realized that I did get a discount for a couple of months and then it went back to the real price. Manny was so nice and was reasonable and his customer service was fantastic. I asked if I can get a deal since I had two spaces he said he would check and get back to me. I received a better deal from Manny. Extra space storage does offer great deal during sign up.

Date of experience : January 13, 2023

Hawaiian Gardens Location

Everyone here at the Hawaiian Gardens location was awesome! We were only here for a month, but they were super helpful answering all of our questions and addressing our concerns. I wouldn't hesitate to use them again. Excellent 10 out of 10 service.

Date of experience : April 08, 2023

Brittany and Fran were beyond great!…

Brittany and Fran were great to work with. Someone was always available When I needed help. Marty was the one that originally set me up and he was great too. The place was clean and secure. Unfortunately the cost went up 80% in my first year and I was unwilling to pay it. Maybe it was in the small print when I signed up but I don’t think anyone can justify an 80% increase from $123 a month to over $200. It’s unfortunate because it’s hard to find such amazing customer service and friendly people. I will miss Britney and Fran, thanks for all your help especially with the move out today!!

Date of experience : October 11, 2022

We were not notified of flood in july…

We were not notified of flood in july 2022 therefore all of our items have mold in them. How do you pay almost $800 a month for two storage units that have mold on them only because you were not notified. Isn't that illegal, we did our part by paying on time every month and simply were not notified. If your belongings are in the storage unit at technology drive please go check them. If you're elders have property in there and take it to their home it could kill them. Very dangerous! Extra space storage 1160 technology drive ofallon mo.63368

Date of experience : June 03, 2023

For Andry 😊

I had a wonderful experience with the manager Andry! She helped me when I really needed it most and I highly appreciate her for that! I hope you guys promote her again she's wonderful and so helpful! Thanks girl!

Date of experience : March 02, 2023

A 46% RATE INCREASE 3 MONTH AFTER I…

A 46% RATE INCREASE 3 MONTH AFTER I MOVED IN! i had rented 2 storage units from extra space and asked if my rates would go up as i would be there at least a year and was told that no that they was for sure that it wouldnt. 3 months after being there both units went up $80 on each unit total $160 a month. i asked how and why i wasnt told and was told a computer generated post card was sent out(that i never got). but really a post card! What kind of business pratice is, get you in and raise your price 3 months after you get in. A FREAKING 46% rate increase

Date of experience : January 01, 2024

Predatory bait-and-switch pricing strategy

They offer a low "Web Rate" without clearly stating that it is a temporary promotion that will double after three months. While the contract I signed allows for price increases in a month-to-month agreement, doubling the price in such a short time feels predatory. The lack of disclosure on both their website and lease regarding the temporary nature of the initial rate raises transparency issues. It would be wise to seek out a more honest and transparent storage service instead of choosing this company.

Date of experience : June 24, 2023

Very dissapointed in this company

Very dissapointed in this company. Price gouging and what I would call unfair business prictices. After 3 months my rate almost doubled. I was lucky enough to find a friend who let me use her garage for FREE. Beware read your contract carefully and ask questions about rate increases. I have in the past had storage units who were much more ethical so shop around.

The employees tell you one thing and it is another.

The employees tell you one thing, (2 different employees out of the same facility) and it is exactly another. I found GINGER to be helpful and honest. They give you the runaround. Go to this one and to that one. By that time, they had placed another late fee. Leading you this way and that. It's not what they said in the end. You cannot talk to someone higher to rectify the situation. Within 30 days, they've charged you twice.

Date of experience : September 30, 2023

THIS PLACE IS A SCAM

THIS PLACE IS A SCAM! This organization is a scam! They increase prices by hundreds of dollars with no notice within months of you moving in. the customer service, even if you get up to the corporate level, are wildly rude, argumentative, they were mocking me and speaking/yelling over me. The price they charged BEFORE the insane price increase was already 2x what uhual charges but they were my only option. A NIGHTMARE.

Date of experience : December 07, 2022

Advertised rates are consumer fraud

Advertised rates are consumer fraud. They give you a low rate for 3 months so you will pay the costs (like truck rental) of moving everything to their space, and then they raise the rates by 50% or more. The notice saying they are raising rates says that they "are adjusted depending on current market conditions." But they are still offering new customers the lower rates. They only raise them by 50% after they've sucked you in. This is such an egregiously poor business practice that I am filing complaints with any and all appropriate agencies.

Date of experience : January 31, 2023

Monopoly all about Stock Trading…

Monopoly all about Stock Trading Corporation. Try to find local or don't stay long. You will receive a Rate increase as high of 100 dollars and as soon as 3 months of renting here. The facilities are hit and miss. I feel sorry for the person behind the desk working for this corporation.

Date of experience : December 30, 2021

The employee encouraged me to pay 4 months in advanced to receive the lowest monthly rate. I paid for 4 months and received my monthly rate in writing. Now the rate has been adjusted to a "market value" which is $100 more. I definitely got scammed.

Date of experience : December 03, 2023

I was very upset

I was very upset. First they raise my rate. Do to being out of work, I called to see if they could postpone my payment for 5 days the 10th- 15th. Yes they will for a 30% charge for doing it. 5 days, I asked for 5 days. I have been with them for a year and never late. 30% is just craziness for a 5 day extension. I will get my stuff out of there ASAP. They sure aren’t customer oriented. They talk a good game when they hook you. Just watch do your research on storage units.

Date of experience : March 02, 2024

Kitsha Fly,was very helpful in my…

Kitsha Fly,was very helpful in my experience at Extra Space storage .I highly recommend you go see her for all your storage needs.Very knowledgeable and does her job well!!!!

Date of experience : October 08, 2022

BEWARE FREQUENT RATE INCREASES

BEWARE FREQUENT RATE INCREASES: I have experienced very large rate increases multiple times over the course of 2 years. You should expect that they can raise the rates by large percentages on a regular basis. Sometimes they lessen the increases when requested, but still unreasonable in my opinion. They essentially say it's in the lease or that they adjust rates (up to monthly) to account for market fluctuations. Worst storage experience in 30 years.

Date of experience : November 10, 2022

This company without any reason charged…

This company without any reason charged us $80 more dollars in few months. Find another company who will honor the amount promised because this company will scam you specifically if you go out of the state.

Date of experience : May 20, 2023

READ BEFORE YOU RENT!!!

READ BEFORE YOU RENT!!! Life Storage / Extra Space Storage 7835 W Sam Houston Pkwy N, Houston, TX 77040 My rent went up just after a buyout of Life Storage in Jersey Village TX. 154.00 to 234.00 a 51.94% increase. I have only been with them 4-5 months and have been complaining about the climate system not working for 3 months now on 2nd floor!!! I have shown them pictures of the thermostat in my space several times and now the rate change. Its hard moving everything and now I feel stuck with them. Please BEWARE before you rent a space here.

Date of experience : October 10, 2023

Beware of extremely high rent increases.

We were very pleased with Extra Space Storage initially, but when the greed kicked and they raised the rent 50 percentage after being there only 6 months we were shocked. We've moved out & will be very cautious if & when we ever do business with them.

Date of experience : February 20, 2023

Storage units

Extra Space Review

In a Nutshell

Extended access hours
Exceptional security and protection features
Pest and rodent treatment regularly
No full-service option
No electrical wiring within units

Extra Space at a Glance

Main services covered: Self-storage, car/RV/boat, business storage

Participating states: 43

24-hour security: Yes

Climate-controlled: Yes

What Services Does Extra Space Cover?

Extra Space has roughly 1.3 million storage units across the country. Those units accommodate just about every type of storage need you would imagine, from business to personal, cars and boats, and more. Extra Space doesn’t offer full-service storage, but everything that falls into the self-service category is covered.

Extra Space self-storage offers you extended access hours (usually between 6am and 10pm), and what’s even more beneficial is that this storage service allows you to access your units on the weekends. But best of all, Extra Space has 24/7 access options at specific locations too. This is the ultimate in convenience and not something most self-service storage providers offer.

To reserve a unit, you can call up a rep or go the online route. What’s also nice about Extra Space is that you can do the entire process online, contact free. You can book a storage unit up to 14 days prior to moving in.

Go online to find a location near you

Choose a unit size

Enter your payment details

Receive your access code

It’s really very simple. Extra Space has an easy-to-follow sizing guide to help you decide which storage unit will best suit your needs.

Extra Space Facility Features

Extra Space has more than 1,850 storage locations with close to 2 million units altogether. Each self-storage unit is protected by state-of-the-art security systems (more on that below) and is clean and well-lit for convenience and security. What’s more, Extra Space carries out regular pest/rodent control treatments at all its facilities. This is a major bonus that not all storage providers guarantee. Extra Space units are available in various sizes for different storage needs. You can get climate-controlled units, outdoor drive-up units, and easy accessibility.

You can order packing supplies including tape, bubble wrap, protection kits, protective covers, stretch wrap, and more, online or at one of the Extra Space locations. You can also purchase locks.

24/7 access in some locations

Storage lockers for small storage needs

Commercial storage for business solutions

Wine storage options

Climate-controlled units

Outdoor drive-up access

Indoor units

Regular pest and rodent treatments

Packing supplies and moving kits available for purchase

Hand trucks and moving dollies available on premises, free of charge

Strong security measures

Friendly customer service

Tons of locations across the country

Extra Space Security

Extra Space has professional security measures in place at all times to secure all its locations. All facilities are equipped with electronic gates that can only be accessed with a unique code. There is also video surveillance for the entire property and individual alarms on every unit. What’s more, Extra Space has an on-site manager to care for the upkeep and security of all its properties.

Extra Space Storage Unit Details

Extra Space provides a unit size guide to help direct consumers toward the appropriate storage unit for their needs. And there are a lot of unit sizes to choose from. In fact, Extra Space offers small storage lockers (2’x2’–4’x5’) with reduced height ceilings. These are less expensive than larger units and the ideal solution for budget-friendly storage of smaller items. Here are a few examples of what you can fit in an Extra Space storage unit:

5’x10’ unit

Contents of a small walk-in closet (e.g., dresser, medium boxes, sports equipment, garden tools)

10’x10’ unit

Contents of half a standard one-car garage (bedroom furniture, couches, table sets)

10’x20’ unit

Contents of a standard one-car garage (multi-bedroom homes, refrigerator, couches, washer/dryer)

10’x25’ unit

Larger than a single-car garage (3-bedroom house, oversized items like bedroom sets, appliances, entertainment center, large boxes)

RV Parking unit

Good for RVs, boats, large automobiles, trailers

How Much Does Extra Space Cost?

Pricing for storage units ranges depending on the size of the unit, features you want included, and location you are renting from. Here’s a look at some of the prices you could pay for a storage unit with Extra Space. Bear in mind though that prices can vary significantly from one location to the next:

Extra Space also offers some free services like hand trucks, convenient loading bays, elevators, and WiFi.

Extra Space Rental and Leasing Options

Extra Space rental units are available on a month-to-month contract basis. You can sign a long- or short-term contract if you want, but you need only commit for a month at a time. Alternatively, Extra Space offers long-term storage plans that allow you to pay for a year’s storage in advance. You are only required to notify Extra Space verbally 2 days in advance before you can vacate your storage unit. If there are additional months still on your contract, you’ll get a prorated rate for your last month.

Extra Space Customer Service

Extra Space has a large help center on the site you can browse through to find most of the basic information you’re looking for. To discuss more details, you can call customer service via one of the phone numbers below or send them an email using the online contact form. Extra Space is also one of the few storage services that offers live-chat customer support, always a big plus.

Customer Service: (888) 586-9658

Reservations and Pricing: (888) 609-8483

What Are People Saying about Extra Space?

“The people were very pleasant and polite, easy to work with. The facility was very clean and well kept up. I am very happy with the people and the place, and would certainly recommend them to people. Keep up the good work!!” - Maureen Santori Rohnert Park, California

“I had the best experience. The property was clean and the manager was so helpful. I loved having a unit with them.” - Ashley Duenez Lubbock, California

“Longest gate access hours in the area, on-site property manager, 24 hour surveillance, and cleanest storage facility you’ve ever seen!” - Rachel Reed Scotts Valley, California

Bottom Line

Extra Space is a good solution for both business and personal storage needs. The units are clean and all facilities have top of the line security measures and systems in place. What’s more, Extra Space carries out regularly scheduled rodent and pest treatments at all its facilities. You can get climate-controlled units for valuables, and Extra Space offers easy access to all the various types of units available. Best of all, you can get 24/7 access at most of the nationwide locations.

Explore more Top10.com Categories

Extra Space Storage: 2021 Review

By erin gobler, updated november 5, 2022.

Extra Space Storage is one of the top self-storage companies in the nation, with locations in 43 states, Washington, D.C., and Puerto Rico.The company offers many types of storage, with units big and small, climate controlled, and large enough for vehicle storage. Extra Space Storage’s convenient booking process makes it a top contender.

Extra Space Storage: Best for Convenience

What makes extra space storage stand out.

Extra Space Storage really stands out for its convenience. First, the company makes it easy to book online. You can either reserve a space until you can book with an employee, or you can book with the Rapid Rental feature to get your access code immediately. If you have questions during your booking process, you can easily use the live chat feature on the company’s website for customer service.

Extra Space Storage is also convenient to access. Many locations include 24/7 access, meaning you don’t have to plan around their hours. And the company feels confident your items will be safe. Extra Space Storage locations include security measures such as video surveillance and gated entry.

Extra Space Storage pricing

The storage unit price at Extra Space Storage varies depending on where you’re located and the size and type of unit you rent. In general, prices increase with the size of the unit, and specialty units such as those with climate control tend to be pricer. For example, here’s how the rates at an urban storage unit in Chicago compare to the rate at a nearby suburban location.

Cost of an Extra Space Storage unit in Chicago, Illinois

Cost of an extra space storage unit in south holland, illinois, extra space storage unit sizes.

Here are the storage unit sizes available at Extra Space Storage, as well as what you can expect to fit in the unit:

What you can get when you rent an Extra Space Storage unit

When you rent an Extra Space Storage unit, here are a few amenities you can expect:

Video surveillance and electronic gate access
The option of climate-controlled units
The option of vehicle storage — at some locations you’ll have drive-up indoor vehicle storage while some only have outdoor storage
24/7 access at some locations
Push cars for use free of charge

Extra Space Storage discounts and special deals

Extra Space Storage provides a discount to customers who book their storage unit online.

Extra Space Storage also has deals for those preparing for a move . The company sells a variety of moving supplies such as boxes, locks, bubble wrap, and more. They offer free standard shipping on all orders over $25.

Extra Space Storage reviews

Extra Space Storage has decent online reviews. The company has an online rating of A+ with the Better Business Bureau , but just 1.43/5 stars. Many of the customer complaints stem from unexpected rate increases. There are also complaints of storage units being broken into and stolen from. The company has similar reviews on other sites, such as Consumer Affairs .

On Trustpilot , Extra Space Storage has a rating of 4.3/5 starts, which is considered excellent. Keep in mind that each location is under different management, and therefore your experience may be different depending on your location.

How to book a Extra Space Storage unit

When you book your storage unit online, you’ll see a list of prices for each unit currently available. Keep in mind that the rate is subject to change, so the rate you see when you sign up may not be what you ultimately wind up paying every month.

When shopping online, you’ll be given a choice to either reserve or rent a space. If you reserve a space, the location will hold your space, and an employee will call you to discuss the details. If you’d prefer to rent the space immediately, you can fill out your rental information, provide payment, and sign your lease right away.

Here are the steps to book a unit:

Visit Extra Space Storage’s website and find your nearest location.
Select the type and size of storage unit you’d like.
Choose between reservation or rapid rental. If you choose a reservation, wait for a call from the location.
If you choose rapid rental, fill out your rental information, provide payment and sign your lease.
Receive your gate code and access your storage unit.

Extra Space Storage COVID-19 safety measures

Extra Space Storage is taking special precautions to keep its customers and employees safe during the pandemic. Offices have been equipped with safety enhancements, such as plexiglass barriers and office layouts that support social distancing. The company’s Rapid Rental allows customers a contactless way to book and sign their lease online.

Frequently Asked Questions

Is Extra Space Storage month to month?

Extra Space Storage is a month-to-month rental, meaning you aren’t locked into a long-term lease.

Can you get into Extra Space Storage after hours?

Extra Space Storage’s after-hours policy depends on the location. Some locations grant 24/7 access to customers, but you have to check with the manager of your particular location

How much is a 20×20 storage unit at Extra Space Storage?

Extra Space Storage doesn’t offer 20 x 20-foot storage spaces. You have the option of a 10 x 30-foot space instead.

Does Extra Space Storage have any hidden fees?

Extra Space Storage charges a late fee of $10 or 20% of the monthly rental charge for late payments. They also charge a pre-foreclosure fee for those who fail to make their payments and a cleaning fee of $50 or more for those who leave a mess behind. While not necessarily a hidden fee, keep in mind that Extra Space Storage reserves the right to increase your monthly rate at any time.

What can and can’t I store in an Extra Space Storage unit?

Extra Space Storage allows customers to use their units for various purposes, including storage of personal items, vehicles, and even running a business out of. The company doesn’t allow people to sleep in the units, and you can’t store food, firearms or ammunition, drugs, flammable items, or vehicles not in working order.

Erin Gobler is a personal finance writer based in Madison, Wisconsin. She writes about topics including budgeting, student loans, credit, mortgages, investing, and insurance. Her work has been published in financial publications and startups such as The Simple Dollar, LendingTree, Robinhood, and more.

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Extra Space Storage

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Extra Space Storage has a rating of 2.27 stars from 145 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Extra Space Storage most frequently mention customer service, storage unit, and rate increase problems. Extra Space Storage ranks 31st among Self Storage sites.

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Extra space storage is the greatest company to invest and entrust your belongings to.

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“Quick resolution and Great Customer Service👏🏾”

9485 Lyndon B Johnson Dallas Tx Employer: B.Salazar 3/27/24. Called about $56 increase in unit with no prenotice. Salazar was very understanding and quick to respond with resolution. Thank You! This locations c/s is a 9.5

“Rate increase! Stay Away!”

The Hebron Carrollton Texas location. I so regrets getting a unit in Texas with this company, customer service Horrible, rates go up every 3 to 4 months and I am renting a closet literally and paying 91.00! Have not been a Year and on 2nd rate increase. Please avoid speaking with Carl at this location! He over talk you and won't let you finish your sentence, then continues Talking while you are Trying to talk! Getting out of there ASAP! Do not! Rent there🙏🏻🙏🏻

Reviews (145)

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Follow Dave N.

The elevator at the Granger location has been down for 2 weeks. I was told the only way I can get to my unit is to take off of work and come when someone is in the office and they would let me in via the fire escape? There needs to be reliable access to the second floor. Please at least put a key pad on one of the upstairs doors so people can get to their belongings.

Products used: A storage unit

Follow Dave V.

These people are thieves. They say they are veteran owned and turn around and stab you in the back. The veteran discount was pure BS. They gave a quote and we were leary because of the bad reviews, but being a veteran owned company I thought they would have some honor. THEY DO NOT! They are common criminals. We explained EXACTLY what furniture we had. We got our quote and they outsourced the job to another company. They showed up and demanded an extra 1100 dollars. They are scumbag criminals too. They are called Expert Logistics LLC. Avoid them also. I cannot believe a company says they support veterans and are veteran owned, but turn around and fleece you like a common criminal. DO NOT USE THESE PEOPLE UNDER ANY CIRCUMSTANCES!

Follow Leslie P.

My unit was one of several broken in to on State College in Anaheim. Zero security cameras near my unit and a flimsy hasp that was easily cut by occupants of the nearby homeless encampments is their idea of "exceptional security." If you value your belongings, store them anywhere but this dump. They've also reduced access hours due to construction, so I had to take time off work to meet with their staff regarding the theft. My car is filthy because much of the property isn't even paved - and you're dreaming if you think the dirt won't get into your unit as easily as the the thieves.

Follow Myrlene C.

Rental unit cost almost doubled in less than a few months. And then, they were authorized to do direct withdrawals from my account. Suddenly I heard that my account was past due and they charged me late fees and some auction fees. No respect whatsoever for the consumers. Worst experience ever.

Q&A (1)

I received a rent increase notice after being here only 3 months. the reason was market rate but the units are renting even lower now. why, can’t see your question ask to get answers from the extra space storage staff and other customers..

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Extra Space Storage Review: Costs and Services

Here’s the bottom line: Extra Space Storage is a budget storage unit rental company that offers a variety of self-storage unit sizes and types . Whether you need something small or a space large enough for vehicle storage, Extra Space Storage has you covered.

Extra Space Storage is a storage unit chain that operates a variety of storage facilities across the United States. While they aren’t present in every state, they do have 700,000 units in 42 states .

Check out our guide to the best self-storage companies to find the right way to store you stuff!

Extra Space Storage offers a variety of storage and payment options. Customers can choose from indoor climate-controlled units to units large enough to hold a boat or an RV . Units can be rented on a month-to-month basis or paid upfront in full for a deeper discount.

All facilities have an onsite store manager and security to ensure your possessions stay safe while they are in storage. Most storage locations also have gate access , ensuring that only those with a code can come near your unit.

Extra Space Storage is known for having the best deals for the first month , and new customers usually find that they are the cheapest for the first year. However, like most self-storage companies, rates will increase over time , sometimes by as much as 50% after the first year.

Despite the mid-rental price hikes, Extra Space Storage is known by renters to be an excellent budget-friendly option , especially for those only needing short-term storage. The company currently has an A+ rating on the Better Business Bureau (BBB) website.

Do you need some storage during your next move? Let’s take a look and see if Extra Space Storage might be the right storage option for you!

Pros & cons of Extra Space Storage

Multiple sizes of storage units to fit customers’ needs
Offers both indoor climate-controlled units and outdoor units for vehicles
Rentals can be reserved on a month-to-month basis or booked for long periods in advance
Easy-to-use website
Secure storage facilities include an access gate or onsite manager
Offers new customer discounts
Not available in some states (Alabama, Arkansas, Montana, North Dakota, South Dakota, West Virginia, or Wyoming)
While the initial price is low, price hikes can be steep after the first year
You must have a credit card or debit card to rent a storage unit
If you miss a payment, the late fee can be pricey

Key takeaways

Extra Space Storage is a verified self-storage rental company offering a variety of outdoor and climate-controlled storage lockers to renters in 42 states.
They offer everything from small to large units and can store large items such as vehicles. All storage units are protected by gate access or an onsite manager .
Extra Space Storage offers extremely affordable prices to new customers , though their prices later on can be steep.

Jump to the Extra Space Storage info you’re looking for:

Extra space storage pricing: how much it costs for self-storage, extra space storage offers a wide variety of services, how extra space storage stacks up against the competition, how self-storage with extra space storage works.

Extra Space Storage is perfect for people who…

How much your self-storage with Extra Space Storage will cost depends heavily on the type of storage you need . Those who need larger units or those with more features will pay more than those who just need a small space for extra belongings

Extra Space Storage cost factors

Unit size: Unit cost varies depending on the number of square feet you need for storage space. Larger units will cost more than smaller ones.
Climate-controlled storage : If you need a climate-controlled unit, it will cost more than an outdoor drive-up unit.
Contract length: Those who choose to pay upfront for a length of time (such as a year) will receive a discount that those booking month-to-month rentals don’t receive.
Storage unit location: In some states, storage units are more costly than others. For example, someone looking for storage in New York City or Los Angeles will likely pay more than someone needing storage in Salt Lake City.
Available security: All Extra Space Storage units have some sort of security, but those with gate access or other security features may cost more.

Extra Space Storage offers budget pricing for a wide variety of storage options . Let’s look at some of the self-storage solutions available to renters:

Self-storage : Self-storage units are often rented month-to-month and allow the customer to access the unit whenever they want. Extra Space Storage emphasizes its clean and secure storage options. The two primary types of units are outdoor drive-up access storage units that resemble a garage and walk-in units within a building.
Vehicle storage : The three primary options for vehicle storage include indoor, outdoor, and covered. Those who are storing a recreational vehicle (RV) will typically choose outdoor storage, which may be covered. Many customers also choose to store motorcycles or boats for the short or long term.
Business storage : Commercial customers may store things like office equipment, furniture, inventory, and company vehicles. Some storage sites now even offer small office space rentals.
Climate-controlled storage units : These units are maintained at temperatures between 55 and 80 degrees to protect your belongings by using heat, air conditioning, or humidity reduction methods. The climate-controlled units effectively protect electrical items and prevent mold, mildew, and potential infestation from pests. Wooden furniture is protected from cracking or warping, and metal items are less likely to rust or corrode.
Packing supplies : Through a partnership with Supply Side USA, customers may purchase moving supplies online or onsite at most Extra Space Storage locations. Products include boxes, packing materials, and locks.

When compared to iStorage and Public Storage , two of our other best self-storage companies , storing with Extra Space Storage might look a little different. Let’s take a look at the similarities and differences between these self-storage companies.

Extra Space Storage vs. iStorage

Both Extra Space Storage and iStorage offer a variety of storage unit sizes , some of which are climate-controlled . However, while Extra Space Storage is known for its discounts and deals, iStorage only has a military discount and prices its units using a more complicated method. With iStorage, you’ll pay a different monthly amount depending on unit size and location. iStorage purchases other storage facilities, so their facilities can also vary widely in terms of layout and amenities.

Only Extra Space Storage offers packing supplies onsite , but many self-storage users don’t require these anyway. Both companies offer superior security and onsite staff to help with issues when they arise.

Unfortunately, iStorage is only available in 23 states currently, with fewer locations overall, while Extra Space Storage has more than 700,000 locations in 42 states . This means you are much more likely to have an Extra Space Storage facility near your home than an iStorage facility.

Currently, iStorage is only available to customers in: Alabama, Arizona, California, Delaware, Florida, Georgia, Illinois, Kansas, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nevada, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Tennessee, Texas, and Virginia. So if you don’t live in these states, you’ll want to take a look at Extra Space Storage instead.

Extra Space Storage vs. Public Storage

Public Storage and Extra Space Storage are both on our best self-storage companies list , and they offer a similar range of services, from a variety of self-storage unit sizes to climate-controlled facilities.

Both companies have some availability limitations. Extra Space Storage isn’t available for customers in: Alaska, Arkansas, Iowa, West Virginia, Vermont, North Dakota, South Dakota, Montana, or Wyoming. Public Storage isn’t available for customers in Alaska, Arkansas, Maine, Montana, New Mexico, North Dakota, South Dakota, West Virginia, Wyoming, or Vermont.

Plus, both Public Storage and Extra Space Storage are known for their initial low costs, with later price raises depending on the length of time you need storage.

The only difference between the two is that Public Storage units often have security concerns , especially in large metropolitan areas. So, if you live in a large city, it might be a good idea to choose Extra Space Storage , which is known for its excellent security.

Extra Space Storage advertises that they have storage solutions to meet your every storage need . Let’s take a closer look at what the self-storage process with Extra Space Storage looks like.

Booking a storage unit

One of the things we love about Extra Space Storage is its excellent website . You can head to extraspace.com and use their size guide to decide which self-storage unit you need . This size guide is 3D , giving you an excellent visual of their self-storage facilities.

After you decide what size you need, you can go to their search function to check for available units in your area . The pricing is listed directly in the search results , letting you know which location might be the best for you.

Extra Space Self Storage offers discounted web rates , so if you find the unit you want, it’s best to book it online. If you do so, you will sign all the documents electronically and be given a unit number and gate code to move into your space immediately!

If you don’t want to book online, ensure you can reserve your space for free so no one else can book it!

If you booked entirely online, you can pack your items and show up anytime during the business hours for your Extra Space Storage location to begin moving in. Just make sure you have a lock that works with their units or plan to purchase one from the onsite manager.

If you don’t book online, you will need to head to Extra Space Storage during business hours to sign documents and receive information for accessing your unit.

It’s important to note that the rate you receive for your storage unit is an introductory rate only , and the price will change over time.

Your rate for your unit will be charged each month on the date you moved in . Most renters notice their rate is raised after one year of storage, but it can be raised sooner or later, depending on your unit location.

When you no longer need your storage unit, you will need to visit your Extra Space Storage location in person to notify them of your move-out date . It is recommended to move out on the same date that you moved in to avoid paying for an extra month.

You will need to notify your unit at least 15 days prior to your move-out date , though we recommend notifying your local manager at least a month in advance to ensure you don’t incur any extra charges.

Extra Space Storage is perfect for people who need short-term secure storage

Extra Space Storage by far has some of the cheapest storage unit prices , at least for the first year. This is why we recommend them for those who only need storage for a short period of time.

Extra Space Storage is perfect for people who:

Have storage needs tied to a big move
Need storage for one year or less
Want to leave their items in a secure storage unit
Want to book their storage unit entirely online

Overall, Extra Space Self Storage is one of our best storage companies for a reason. They offer a wide variety of self-storage options at the lowest initial prices , making them an excellent decision for those who need a storage solution for only a few months.

Are you looking for a storage solution because of an upcoming move ? Take a look at our best moving companies to find the perfect mover to help you make your way to your new home.

How do you cancel Extra Space Storage units?

Extra Space Storage units can only be canceled in person by visiting the facility where the storage unit is located.

How can you book an Extra Space Storage unit?

Extra Space Storage units can be booked entirely online via their website. You can also go in person to any of their facilities during business hours or call a facility for more information.

Are Extra Space Storage units refundable?

All money paid to Extra Space Storage is nonrefundable, so you should only pay in advance for months you know you will need storage.

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Controversial San Marco self-storage project zoning moves forward, design stalled

The controversial mixed-use project containing self-storage units on the Southbank will move forward with a downtown board’s approval, despite residents’ protests and the staff’s recommendation for denial.

The project will now face its final zoning approval from the City Council in the coming weeks following a split opinion from the Downtown Development Review Board.

The board agreed Tuesday to recommend rezoning of the land to allow for the contested self-storage facility but also deferred the conceptual approval of the building’s design, saying the building appeared “brutal” and not cohesive with the surrounding neighborhood.

“This is almost like it's a 10-story CubeSmart with windows on the top floor of the CubeSmart and applied columns to help break it up, and that's really it,” board member Trevor Lee said Thursday. “So I think there's a lot of work to do here on the architecture, and I think it's got to come from a creative solution.”

The building, on the corner of Hendricks Avenue and Prudential Drive, has been planned for years and faced various redesigns in part due to criticism from residents who do not want self-storage units on the Southbank. The developer and architect have said the most recent plan is in response to that community feedback.

The newest proposal features an L-shaped building with retail and restaurant space on the ground floor, one floor of parking, four floors of self-storage spaces and four floors of multi-family workforce housing.

The City Council rejected a previous rendition of the developer’s plan in June of last year. In a deadlocked 9-9 vote, Republican council member Rory Diamond would have been the tie-breaker, but he was away on military service. Now Diamond is back for the upcoming vote.

San Marco and downtown neighbors have objected to the project since its inception because of the self-storage aspect, claiming it will negate the walkability of the neighborhood and open it up to being a “warehouse district.”

Nate Monroe: Time for Lori Boyer to go as Downtown Investment Authority needs new leadership

DDRB recommends zoning change, despite objections

In order for the project to move forward, the City Council will have to approve a zoning change as the land is currently zoned for all aspects of the project except for the four floors of self-storage units.

The San Marco Preservation Society , the Citizens Planning Advisory Committee and the Downtown Development Review Board’s own staff all recommended project denial because of the location of the self-storage, arguing it subverted the goals of the downtown overlay.

Still, the review board recommended approval with conditions Tuesday in a 7-1 vote.

Board members who voted against the project argued it could set a “bad precedent” potentially opening the opportunity for more units in the future.

Board members who supported it instead pointed to the corner’s current use of space — an empty lot in need of activation.

The first vote to recommend denial failed 3-5. In its place, the board and developer agreed to some of the protections that board member Linzee Ott presented.

The new conditions include that at least 8,500 square feet of the ground floor must be used for retail not relating to the apartments or storage units. Part must be used for retail and another part for a restaurant. The operating hours of the storage facility must also be limited to 6 a.m. to 10 p.m.

Ott proposed other conditions that would have mandated half the residential spaces be leased and occupied before the storage spaces opened and that the ground floor must offer a full-service restaurant in order to keep the building activated daily.

The developer, Boyd Simpson, and his attorney, Steve Diebenow, rejected those conditions, saying the market could not be so closely governed without repercussions.

“We’d like to build a project, not think about it,” Simpson said at Tuesday’s meeting. “We’ve been thinking about it since 2019. We are highly confident about the marketability of this storage space and of the retail space… If we let the market function, the project will be perfectly acceptable to everybody.”

Architects to work with DDRB staff on new design

In contrast to the zoning decision, the review board agreed with staff recommendations regarding the outer design. Instead of the plan being outright denied, the board decided to defer the vote until the architect could work with staff, potentially hold a workshop and return with another plan.

The staff report said the upper floors did not “promote visual interest in the skyline” and that the building facades felt “more two-dimensional.” The outer design of the floors containing self-storage units appeared “somewhat brutal and could use some softening,” staff said, and the design of all floors together did not have a “clear, architectural relationship with one another.”

The developer, who is from Atlanta, hired San Marco-based Group 4 Design as the architecture firm. One of the architects, Dorina Bakiri, said the firm pulled ideas from iconic downtown buildings for the features, including visible, repeating columns.

Another architect who works with CubeSmart will design the layout of the storage floors.

Board members acknowledged the difficulty of designing the mixed-use facility to incorporate the needs of both apartments and storage units but ultimately decided it did not appeal to the established neighborhood.

Gateway Jax: Mega-development in downtown historic district rolls out design of 22-floor building

Board members suggested changes ranging from the color of the building and overall creativity to the outer facade materials, size of columns and pedestrian viewpoints.

“It's never been the mission of this board to design projects for our applicants but to try to get feedback to where we hope they will create better and more lasting architectural projects within our community, especially one that is so important right here on the south bank in such a storied community,” Lee said.

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Controversial plan to add unwanted storage unit to san marco moves forward.

Aleesia Hatcher , Multimedia Journalist

JACKSONVILLE, Fla. – Despite a San Marco neighborhood’s continuous fight against a self-storage unit coming to the area, the Downtown Development Review Board allowed the project to move forward.

The self-storage unit is planned for the corner of Prudential Drive and Hendricks Avenue. It would include a 10-floor design with retail, parking, self-storage and residential units.

“Do we want their first impression of Jacksonville to be a storage warehouse?” a lobbyist asked the review board at Tuesday’s meeting.

RELATED | ‘We’re fighting a good fight’: San Marco residents keep pushing back against planned self-storage unit

Residents said they walk in the area daily and feel if a storage unit is placed in the community, it will impact their safety and add traffic problems.

But there are some people like Allen Graetz who are in favor of the plans.

Get FREE access to exclusive content and offers, including giveaways, surveys and community callouts.

“I think everyone wants the same sort of thing. We have some different priorities. And one of my concerns is the cost of housing in the city. It’s not as simple as just building more but we need to build more and in this particular project, it has an affordable housing component,” Graetz said.

The board approved this project after hours of discussion, and the Jacksonville City Council will have to decide what’s next.

News4JAX reached out to a lobbyist pushing for the self-storage unit project to be approved but declined to comment.

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It's easy to bash tech, but I've started taking robotaxis — and they're awesome

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Unlike other hyped-up tech, self-driving taxis look like they could be the real thing.
You can take Waymo's software-powered taxis in San Francisco and Phoenix. They work just like an Uber.
Waymo's robot taxis aren't perfect, and there are very reasonable concerns about them. But also: They're self-driving taxis that really work!

It's easy to crap on tech. We — I — do it all the time.

Sometimes it's because tech doesn't work the way I want it to . Sometimes it's schadenfreude about a big hyped thing that falls flat . Sometimes it's just a sense that the tech we all depend on may be harming us in ways we don't understand and can't control.

But also: Sometimes tech reminds you that tech can be awesome, in the golly-gee-can-you-believe-it sense some of us used to have about this stuff.

Which is exactly how I felt after my last trip to San Francisco, when I took several rides in Waymo's robotaxis .

That's partly because the tech is … amazing. You really are in a car, driving around the city, with no one in the driver's seat. Software and sensors take care of everything.

And partly because the tech already seems so … normal. You order a Waymo via an app, just like an Uber or Lyft. It shows up, you get in, it takes you where you want to go, and you get out.

Yes, my 13-year-old son and I spent the first few minutes in our first Waymo texting our friends and family: OMG IM IN A SELF DRIVING TAXI. We also documented it on social, of course.

View this post on Instagram A post shared by Peter Kafka (@pkafka)

We also felt a bit of the trepidatious rush you get when you sit down in a roller coaster and have that internal debate: Is this safe? It must be safe, because otherwise they wouldn't let you do it, right? But seriously, is this safe?

But after those first few minutes of novelty, we went back to doing what we always do in an Uber or a Lyft: zoning out on our phones, staring out the window, and spending next to no time thinking about who, or what, was driving us.

Which, to me, is really the most amazing part: This stuff is here, now, and you can … just use it.

At least some people can. Waymo, which is owned by Google's parent company, Alphabet, has a couple hundred self-driving cars roaming around San Francisco, and access is still limited there via a waiting list, as well as by geography . You can't get a Waymo to pick you up at San Francisco International Airport, for instance, or take you across the Bay Bridge to Oakland.

In Phoenix, where Waymo first launched consumer access , it has about the same number of cars but no waiting list. And now it's starting to roll out in Los Angeles and Austin.

We've heard about self-driving taxis forever, but they're just starting to become a reality

While Waymo says it drives tens of thousands of trips a week, even the most tech-savvy people I talk to have yet to ride in one.

And it's reasonable to have concerns about this tech as it rolls out. Waymo's rival Cruise halted its service last fall after a slew of incidents, including a grisly one where a self-driving Cruise dragged a pedestrian who had been hit by a human-driven car.

Waymo's self-driving cars aren't perfect

Yes, there are still some issues with Waymo, at least in the rides I took recently. One is simply figuring out how to get in the thing: When your Waymo arrives, you unlock its doors with your phone — but only once it has driven to a very precise location that Waymo knows and you don't.

Which led, a couple times, to some awkward slow dancing between myself and the robot car. It would stop when I got near but wouldn't let me in because it wasn't exactly where it was supposed to be. Then I'd step away, and then it would lurch forward toward its still-unknown-to-me target spot. Then I'd step forward and it would stop — but it still wouldn't let me in.

On one of my trips, this happened on a particularly tight, winding San Francisco street. As my Waymo and I negotiated with each other, we ended up blocking multiple cars, including a minivan whose driver started honking at us in frustration.

"You can't honk at a robot," I told her, not very helpfully. "It doesn't care."

Meanwhile, a guy walking by stopped and took out his phone to record the scene. "You can put a cone on it to disable it," he told me, unprompted. Apparently he's right?

More worrisome to me was that on one of my trips — to a Warriors game at the Chase Center arena — at a busy intersection, a Waymo in front of us wouldn't respond to a traffic cop trying to wave it through a red light. Then another Waymo pulled up beside it and also didn't respond to the cop. So now three Waymos were sitting there, blocking traffic and waiting for the light. The traffic cop stopped trying to move us and just held his hands over his head in disgust.

I figured this was a well-known and understandable problem for Waymos — of course their software and sensors wouldn't respond to humans telling them to override traffic signals! Think of the problems that could cause!

But Margines told me that Waymos are, in fact, supposed to understand human signals like a traffic cop. A Waymo PR person sent me this clip from Waymo CEO Dmitri Dolgov showing a Waymo doing just that:

Leveraging AI for semantic understanding of complex driving scenes is a key capability of the #WaymoDriver . Check out this example of it autonomously interpreting and adhering to a police officer directing traffic in Los Angeles. pic.twitter.com/PyPqVaOc6B — Dmitri Dolgov (@dmitri_dolgov) January 19, 2024

But unlike with other Big New Tech innovations I've seen in the past — anyone still have a 3D TV in their living room? — I don't think self-driving tech is going away. I think the people behind the tech will figure out its possibilities, its limitations, and the places it does and doesn't make sense.

Meanwhile, Cruise is starting up again , but this time with humans in the driver's seat. Elon Musk has promised to unveil his robotaxi this summer, and while your doubt about anything Musk says is well warranted, you never know. So I think that one way or another, we are going to make some version of this standard for many of us in the not-far-off future.

Is that great? I don't know. But it really is amazing.

Watch: Driverless taxi torched by mob in San Francisco

Main content

Nonfatal police shootings in Detroit: First-of-its-kind investigation raises questions

Timothy Rives, 38, stands for a portrait near the location where he was shot by the Detroit police in 2021, in Detroit on Tuesday, June 20, 2023. "To tell me they didn't do nothing wrong is to tell me I don't have any rights as a human," said Rives.

Just before midnight in a Detroit ZIP code so dangerous it’s known as the 4820-die, a gray van was following Timothy Rives Jr.

The motorist from Center Line had attracted the vehicle’s attention when he said he accidentally swerved toward it on Seven Mile Road, while reaching for his fallen cellphone. At one point, Rives said the van swerved back, as if to hit him. When he turned down his mother’s side street, the van trailed behind.

Fearing he was the target of road rage, Rives stopped short of her home, told a woman with him to duck, and got out with his legally possessed gun.

Within moments, Rives was shot and injured by Detroit police. The gray van turned out not to be occupied by an angry driver, but three undercover officers. They shot more than a dozen times, hitting him twice.

Publicly, the department presented the July 2021 incident as a simple case of officer self-defense: Rives shot at the undercover cops first, after they identified themselves, a media statement said at the time.

But behind the scenes, whether police acted appropriately was far less clear: Rives — a 39-year-old youth football coach with a clean criminal record — was never charged with a crime. In an unusual move, the officers who said he shot at them declined to participate in his prosecution.

More than a third of people shot nonfatally by Detroit police in a recent seven-year period either were not charged with a crime or not convicted of the conduct officers said prompted them to open fire, a first-of-its-kind investigation by the Free Press found, raising questions about whether their shootings were justifiable.

In Rives’ case, he and bystanders countered cops’ claims, saying the undercover officers never announced who they were and that Rives never threatened them with a gun.

“I deserve to know they’re the police or I deserve to protect myself,” said Rives, who’s still piecing his life together more than two years after gunshot wounds to his leg and waist sidelined him from work and tore apart his family. “To tell me that they wasn’t wrong is to tell me that I don’t have rights as a human, ‘cause I didn’t do nothing wrong.”

He’s among 10 of 29 people shot by on-duty Detroit police officers from 2015 through 2021 who the Free Press found were not charged with or convicted of the violent crimes of which they’d been accused. A 30th case was pending in court.

No Detroit officers were criminally charged in the 10 shootings. No Detroit officers have been charged in any shootings since 2011, the Free Press found, a period in which they’ve shot more than 125 people fatally and nonfatally.

A closer look at the 10 shootings found:

Survivors unarmed or fleeing. At least two people shot were unarmed and five who allegedly had guns were running away from attempted stops for suspected nonviolent crimes. Another shot while fleeing was found not guilty of having a gun.
Missing police video. In five cases, shooting officers’ vehicle cameras or body cameras were not recording or they were not required to have them.
Departmental discipline was rare. All but one shooting was deemed in line with department policy. Two cops who were cleared were later involved in additional controversial shootings.
Shootings were costly. Three shootings resulted in civil lawsuit payouts totaling nearly $2.5 million, while another two suits are pending.

The Free Press findings “raise a serious red flag that too many law enforcement officers are routinely exceeding their authority to use deadly force,” said Julie Hurwitz, a civil rights attorney and Detroit Coalition for Police Transparency and Accountability member.

Hurwitz, in a 2018 lawsuit, represented a police shooting survivor acquitted of charges that he had a gun and pointed it at cops. The city recently settled the case for $2 million.

A lack of charges and convictions for those shot, Hurwitz said, suggests that what they’re accused of “is made up and is used as a justification for shooting them.”

Detroit Police Chief James White, who has helmed the department since 2021, declined to be interviewed for this report or discuss the Free Press analysis. Wayne County Prosecutor Kym Worthy also declined to be interviewed, through a spokesperson.

In response to written questions, the department said it stood by findings that its officers acted appropriately.

“Whether or not charges are issued against a suspect in an officer-involved shooting is separate and apart from the question of whether the force used by the officer was justified,” it said.

The department also touted video upgrades made since 2015 and defended its investigations into officer shootings as thorough and fair.

City officials refused to release the names of police-shooting survivors, citing privacy.

The Free Press identified them through law enforcement records, court filings, news stories and information from defense attorneys. It then filed dozens of public records requests and reviewed thousands of pages of documents to learn more about the circumstances around their shootings.

Other law enforcement officials cautioned that those shot but not convicted of violent crimes may have posed a threat to officers but benefited from a lack of evidence to prove it.

“These are prosecutors’ decisions,” said Bob Stevenson, executive director of the Michigan Association of Chiefs of Police. “Some prosecutor's offices are taking the tack of, ‘if there's no video … it makes it difficult to get convictions, so we’re just going to move on.’ That's the other wild card.”

Worthy, responding only to some written questions, said each case “is evaluated individually on the sufficiency of the evidence.”

With Rives, officers created an unnecessary danger by following him in an unmarked vehicle, said Lauren Bonds, executive director of the National Police Accountability Project.

“From start to finish, (the case) sounds pretty problematic,” she said after being briefed by the Free Press. “This person’s license plate was visible, they engaged in a traffic infraction … you could send them a traffic ticket. … The traffic violation wasn’t one that suggested he was putting anyone in imminent danger.”

David Thacher, a University of Michigan associate professor of public policy whose focus includes police reform, said police shootings that do not result in violent-crime convictions for survivors should be thoroughly reviewed by departments as part of a broader effort to identify organizational problems that put the public and officers themselves at risk. The department did not respond when asked whether it tracks such information.

Wrongful shootings tend to stem from policies and practices, Thacher said, rather than malicious actions by individual bad apples.

“Any smart department should be … looking for patterns (and) saying, ‘Look, this is the most common way in which … people end up getting shot,’ ” he said. “They have an obligation to think about, ‘What could we be doing to prevent these from happening?’ ”

Looking for patterns

Police killings have brought swift scrutiny of departments across the country, but police shootings that injure make fewer headlines and, broadly, are not tracked.

The Free Press review comes on the heels of a spike in shootings by on- and off-duty Detroit officers, who shot 37 people as violent crime rose between 2020 and 2022, compared with 22 in the three years before. In 2023, the number of shootings fell back in line with those earlier years.

Law enforcement and other government agencies generally do not track whether police-shooting survivors are ever charged with or convicted of the alleged conduct that resulted in their being shot. The dearth of available data makes it difficult to determine how Detroit compares with other police departments.

Of the 10 shooting survivors in the Free Press review, three were never charged with a crime; three were charged with nonviolent offenses; three were acquitted of violent charges or saw them dismissed for lack of evidence, and one pleaded violent charges down to nonviolent offenses.

The six accused of having guns and shot while running away were chased on foot and at least four were shot from behind. U.S. Supreme Court doctrine permits officers to shoot only those they reasonably believe to have committed a violent act or pose an imminent threat of it.

“It’s kind of commonsense you don’t shoot someone in the back just because they have a gun,” said former Detroit Assistant Police Chief Steve Dolunt, who spent three decades rising through the department. “You’re only supposed to shoot if you feel you or someone else is in imminent danger.”

In justifying shooting people who were running away, the officers said in five cases that they feared for their lives because the men had either pointed a gun at them or turned toward them while holding a gun. The allegations, however, were not proven in court and were in some cases refuted by witnesses.

Detroit police earlier this month shot in the leg a fleeing 16-year-old who the prosecutor's office said had his hand on a gun. The teen was charged with only weapons crimes while the actions of the officers involved remain under review.

The shootings in the Free Press review at times began with minor issues. Police said they were drawn to one man because they saw him walking with his hand in his pocket and to another man because he’d been standing in the street with a group of people holding cups. Both men fled on foot, and were subsequently chased and shot.

The officers mentioned in this report declined comment or did not respond to interview requests. The Detroit Police Officers Association, the union representing them, declined an interview request.

Reached by phone and told that the Free Press was writing about nonfatal shootings that did not result in charges or violent-crime convictions for those shot, DPOA Vice President Ronald Thomas said the union’s job is to “protect our members and this sounds like a no-win situation.”

“We’re not going to argue our cases in the media … so no need to even have a discussion.”

Cops unlikely to be charged

Strong legal protections for officers in the United States render it extremely unlikely they’ll be criminally charged in shootings, with less than 2% charged in those that result in death , according to research from Bowling Green State University.

One Detroit officer in the Free Press review wasn’t criminally charged in a shooting even the department deemed unjustifiable.

Officer Sequoia Turner’s 2015 shooting of an unarmed 18-year-old was the culmination of blunders by the then-rookie cop, who accidentally shot himself first.

Turner had been wrapping up a “shots fired” run that turned up no signs of gunplay and was driving with his pistol in his lap against department policy, the internal investigation found. Keith Davis was driving a car rented for his high school prom, when he “inadvertently” collided with the officer’s cruiser at an intersection while going 18 mph, the investigator wrote.

Turner said the teen swerved “directly” toward his cruiser as if to “ambush” him and, after the crash, reached “towards the floor of the car as if … for a weapon.”

But Turner’s partner would report he saw no reason for Turner to shoot, and the department investigator would blame the shooting on the officer’s decision to drive with his gun in his lap.

When the crash occurred, Turner “placed his finger on the trigger” and shot himself in the foot, according to the report. Then, saying he mistook the sound of his own gunfire for a threat from elsewhere, he shot twice through Davis’ windshield, hitting the teen in the chin and barely missing his passenger, a younger cousin. Both said their hands were up in surrender when Turner fired.

The officer’s actions, the internal investigation found, were “so egregious” that the department took the rare step of deeming the shooting unjustifiable. Turner was suspended for nine days and the city went on to pay $375,000 to settle a lawsuit over the shooting.

(The shooting received limited publicity, with the department initially claiming it believed the officer faced a threat from a possible separate shooter on the sidewalk .)

The officer “caused an unfortunate incident to occur … which could have proven to be fatal,” the internal investigator wrote. “This incident should have been nothing more than a mere traffic accident.”

Turner, however, was not criminally charged, with Worthy’s office citing insufficient evidence. The crash knocked the scout car’s camera out of place and audio was not recording.

Worthy did not elaborate on her office’s decision when asked by the Free Press.

The U.S. Supreme Court doctrine on police shootings is highly deferential to officers and provides a defense even if they’ve erred, experts say. Known as the “objectively reasonable” standard, it requires excessive-force allegations be judged from the perspective of a “reasonable officer” rather than with the “20/20 vision of hindsight.” Prosecutors can also be reluctant to charge police, experts say, given that their jobs rely on them.

The result is a system that often takes an officer’s word at face value, particularly in the absence of video, said Ekow Yankah, a University of Michigan law professor who teaches criminal law and policing.

It’s “unlikely officers who say they faced a threat will be criminally charged without concrete evidence showing otherwise,” he said.

Missing video

Five shootings the Free Press reviewed were missing police body- or scout car-camera footage, offering no help in determining what happened when survivor and officer accounts were at odds. In such instances, the Free Press found, prosecutors and internal investigators often deferred to police accounts.

Cops were believed even when a shooting officer had a history of lying and evidence suggested a different story.

After Mark Gaddis was shot by police in the backside in 2017, there were conflicting accounts of whether the 33-year-old autoworker had posed a threat.

Officers Stephen Kue and Justin Marroquin said they fired at Gaddis because he pointed a gun at them as he ran from an attempted stop for suspected illegal weapon possession. A gun was recovered several yards from where he was shot.

A forensics analysis, however, could not connect the weapon to Gaddis and two bystanders testified at trial that they never saw him with a gun — one said Gaddis' hands were empty when he was shot. Kue, meanwhile, has a documented history of lying , and was previously suspected by an internal investigator of staging a gun at a crime scene.

There was no video to help clarify what happened in Gaddis’ shooting. The scout car’s camera wasn’t working that night, the officers testified, and body cameras would not be issued departmentwide until the following year.

Without video, the prosecutor’s office took the word of the officers. Kue and Marroquin were found to have acted in self-defense, while Gaddis was charged with crimes that included assault with a dangerous weapon, for allegedly pointing a gun at cops.

He was facing more than 25 years in prison when, after a three-day trial, a jury acquitted him of all charges. In November, the city agreed to pay $2 million to settle a civil suit over the shooting.

The Free Press found two more shootings in its review missing scout car video and one missing body camera video after the department’s 2018 rollout of those cameras. The undercover officers who shot Rives were not required to have cameras at all.

The department has spent at least $16 million in the last decade equipping officers and vehicles with cameras. Officers are required to capture all citizen interactions that don’t raise privacy issues.

Officials would not answer questions about data the department says reflects compliance with its body-worn camera program. In the first four months of 2022, the Detroit Board of Police Commissioners, the department’s civilian oversight body, reported body-worn cameras did not capture 15% of citizen complaint incidents in which officers were equipped with the devices.

No officers were cited for misconduct for missing video in the shootings examined by the Free Press. Though technical issues were often blamed, people also played a role. For example, a lack of body camera video in a 2018 case was attributed to a possible glitch that prevented the shooting officer’s camera from activating automatically, even though it could have been activated manually.

"It's like an epidemic within the organization,” Police Commissioner Ricardo Moore said in a July 2023 Free Press report on missing body camera footage. “It's like an institutional betrayal — it's ignored and accepted.”

In response to the oversight board’s criticism of the video problem, Chief White has said leniency must be afforded in some cases, given that cameras can malfunction and turning them on can be impractical in fast-moving situations. Newer-model cameras are being rolled out under an $11 million contract approved in 2021, he said.

Cop is believed despite judge’s dismissal

Even when video was available and suggested police were unjustified in shooting someone, it didn’t result in criminal or departmental repercussions.

When Officer George Alam shot Dominique Kirby in the back as Kirby fled an attempted stop for suspected drug dealing, Alam justified it with a common explanation: The young man pointed a gun at him as he ran away.

Like Gaddis’ shooting, the 2015 case suffered from conflicting witness accounts and a lack of scout car video, which had not been triggered to automatically record. Alam’s assertion that Kirby pointed a gun was supported by Alam’s partner, a witness, and a gun recovered near Kirby. But three witnesses and Kirby himself said he was not holding a gun before he was shot.

Nearby security camera footage played at a preliminary hearing prompted a judge to side with Kirby. Judge Kenneth King of 36th District Court dismissed an assault with a dangerous weapon charge, saying the video indicated Kirby never pointed a gun and left unclear whether he was holding one at all.

Though the decision cast doubt on the very reason Alam gave for shooting Kirby, the incident was deemed in line with department policy and the officer was not criminally charged. The prosecutor handling the case argued in court that the video was inconclusive and deemed Alam’s actions self-defense.

The city went on to pay $75,000 to settle Kirby’s lawsuit over the shooting.

Briefed on Gaddis’ and Kirby’s cases by the Free Press, former Miami-Dade County Assistant Prosecutor Melba Pearson, who also leads prosecutorial projects at Florida International University, questioned why they were charged with pointing weapons at officers. But she said she wasn’t necessarily surprised; prosecutors have a tendency to trust police.

“There is a natural deference,” she said. “You really don't want to believe that somebody that your tax dollars are going toward is coming to your office and lying.

“However,” she added, “you can't try a case just on good feelings. You’ve got to have evidence.”

Worthy did not elaborate on her office’s handling of the cases in her response to written questions, but said, “When there is no body camera video, all of the other evidence is evaluated to determine a charging decision.”

Reform advocates point to 'blue bias'

The department deemed every shooting in the Free Press review in line with policy, except the case of Davis, the unarmed teen.

Its misconduct reviews have a lower burden of proof than criminal cases and can result in officer discipline, retraining or even firing.

The department investigator who cleared Alam did not mention in her report that a judge had tossed the charge that Kirby pointed a gun. Upon reviewing the same footage as the judge, the investigator noted only that it showed Kirby running away with a bag in one hand.

Alam’s troubled past, meanwhile, did not factor into the department’s ruling in his case. By the time of the shooting, the officer had accumulated more than 61 citizen complaints in 11 years on the job. The internal investigator determined that because Alam’s statements were “consistent with the findings of the investigation,” his record “does not cause any credibility issues as it relates to this investigation.”

Asked in writing why Alam was cleared, the department told the Free Press the available video was poor. It said the investigation “revealed evidence that Officer Alam perceived” Kirby pointing a gun at him, adding that “the suspense, stress, and fatigue associated with foot pursuits can impact an officer’s perception” and that “the motion associated with running can make it difficult to correctly interpret what a suspect’s intentions are” if they’re holding a gun.

Officers Marroquin and Kue were also cleared, despite the evidence that contradicted their claims that Gaddis had a gun and pointed it at them. The investigator came to that conclusion despite Kue’s history of lying.

(Kue, now a sergeant, was removed from the streets after a 2021 media report revealed he’d been the subject of 85 citizen complaints in 12 years on the job.)

A department spokesman stood by the decision to clear the officers, saying the witnesses who said Gaddis didn’t have a gun were “not within eyesight” of the shooting. But the spokesman admitted the department did not have the trial transcript where those same witnesses testified to seeing the shooting.

Within two years of the 2017 incident, Marroquin and Kue each were involved in one additional nonfatal shooting.

In both cases, which were missing key video footage, the officers claimed the men they shot first turned toward them with guns in hand. The men were never convicted of violent crimes and the cops were cleared by prosecutors and internal investigators.

Reform advocates say investigations into officer wrongdoing often suffer from a “blue bias” that lets cops off the hook when they’re investigated by their own.

“There’s a pattern and trend where a police officer can grab any threat … and it grows legs and it garners the sympathy of the officers who have a responsibility to investigate if there was an improper use of deadly force,” said David Robinson, an ex-Detroit police officer who now brings excessive-force suits against the department as a civil rights attorney. “Planets have to be in alignment for a cop to get held accountable.”

The department defended its process, noting that Wayne County prosecutors also did not find any criminal wrongdoing in the cases the Free Press reviewed. That office’s determinations are based on investigations by the Homicide Task Force, where Detroit officers investigate shootings by their colleagues under the supervision of a Michigan State Police detective.

“By the time an investigation has been closed, at least three separate agencies have examined the facts and circumstances of the shooting,” the department said. “The department is confident that all aspects of this process are effective and that any dearth of policy violations illustrates the restraint shown by our members in times of crisis.”

Governments in other parts of the country, however, have taken additional steps to remove potential bias in police-shooting investigations.

Washington state recently created an independent office staffed mostly by civilians to review deadly cases for possible criminality. In California, the state attorney general’s office investigates police shootings that killed unarmed civilians. And in San Francisco, the district attorney’s office investigates all police shootings, rather than the police department itself.

Other cities prevent departments from determining whether shootings by their own colleagues violated policy. In New York and Chicago, those inquiries are handled by civilian oversight boards, rather than internally by the department, as in Detroit.

'I don’t deserve what happened to me'

Last summer, as he stood on the block where a hail of police gunfire upended his life two years earlier, Rives explained he’s not the type to get caught up in violence.

He wore a red T-shirt emblazoned with the Lear Corporation logo, the auto seat manufacturer where he has climbed the ranks over a decade to become a master builder. He had just wrapped a shift and was on his way to coach his son’s football practice. Incidentally, “Little Tim,” 13, plays quarterback on a Detroit Police Athletic League team that won a state championship title last fall.

“I don’t get in trouble,” Rives said. “I don’t deserve what happened to me.”

Until now, Rives’ account of the shooting had not been publicized.

The undercover officers were on drag racing detail when they followed him for swerving that night in July 2021. After Rives parked near his mother’s house, he says he got out with his gun in hand.

Video from a Michigan State Police helicopter showed some of what happened next. Rives exits and walks in the street toward the officers’ unmarked van. Police jump out and start shooting within about three seconds while Rives dashes into the nearest house for cover.

Officers said Rives shot first, after they announced they were police and put on department-issued vests. But they declined to participate in his criminal investigation, a move Rives’ attorney sees as a sign they lied to cover up a bad shooting.

Worthy’s office cited the lack of police cooperation in declining to bring charges against Rives. The department did not elaborate on why the officers did not participate — calling their decision personal and citing the “stress and trauma officers undergo in the course of an officer-involved shooting.” The officers could not be reached for comment.

The lone recovered shell casing from Rives’ gun was found on the porch of the home he ran to — yards from the street where police claimed he shot at them.

Rives insists he never fired his gun. He and two witnesses on the porch said cops never announced who they were and that he never threatened them with a weapon at all. The officers’ police vests were not visible, his attorneys have argued, as they jumped out in the dark behind their van’s headlights.

The father and youth football coach has mulled the ways he believes the shooting could have been avoided. The officers could have anticipated the potential danger of confronting someone while they were in plainclothes in an unmarked vehicle on a darkened street. They could have waited for the marked scout car they’d called to stop him before jumping out and shooting “like they were Rambo.”

The department’s investigatory report found no problem with the officers' response. It did not probe whether officers actually did announce themselves, nor did it explore their refusal to cooperate.

In reviewing the disputed incident, the internal investigator sided with officers, writing that Rives likely knew they were police and that he posed an immediate threat: He “raised the handgun in his right hand, pointed it at the officers, and fired shots.”

For Rives, the consequences linger.

He says he still suffers pain and muscle spasms. Unable to stand for long periods early on, he lost nearly five months’ pay. Bills backed up and strained his marriage. He’s now living at his mother’s.

The fallout extends to his son. After the shooting, when the pair found a high school football game cordoned off by officers responding to a teen with a gun, Little Tim “broke down and had a fit. … It’s from him knowing that the police shot me.”

He was crying, Rives said, “‘Come on Dad, let’s go, let’s go.’”

This story was supported by a grant from the Fund for Investigative Journalism.

Violet Ikonomova is an investigative reporter at the Free Press covering government and police accountability. Contact her at [email protected].

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Overview of Box Hotel Valiano

Exceptional, popular amenities.

Parking included Parking included Parking included
Free WiFi Free WiFi Free WiFi
Air conditioning Air conditioning Air conditioning
Laundry Laundry Laundry
24/7 front desk 24/7 front desk 24/7 front desk
Non-smoking Non-smoking Non-smoking

Main amenities

Daily housekeeping
Near the beach
24-hour front desk
Air conditioning
Self-serve laundry
Luggage storage
Lockers available

Feel at home

Laundry facilities
Free self parking
Soundproofed rooms
Free toiletries

What's around

Popular Location Theatre Square 19 min walk
Popular Location Revolution Park 19 min walk
Popular Location Don State Technical University 4 min drive
Airport Rostov-on-Don (ROV-Platov Intl.) 49 min drive

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Economy Single Room

About the neighborhood, what's nearby.

Rostov State Musical Theater - 6 min walk
Gorky Park - 15 min walk
Theatre Square - 19 min walk
Revolution Park - 19 min walk
Don State Technical University - 4 min drive

Getting around

Rostov-on-Don (ROV-Platov Intl.) - 46 min drive
Rostov-Prigorodniy Station - 8 min drive
Rostov-Glavny Station - 12 min drive
Bataisk Station - 20 min drive

About this property

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Check-in start time: 2 PM; Check-in end time: 11 PM
Late check-in subject to availability
Minimum check-in age: 18
Check-out time is noon

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Front desk staff will greet guests on arrival

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Cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one*
Russian citizens: Adults (aged 14 and over) must present a valid internal passport at check-in (international Russian passports and driver's licenses are not accepted). Birth certificates must be presented for all Russian children (aged under 14) at check-in. If a Russian relative or legal guardian (rather than a parent) is traveling in Russia with a child under 14, that relative or legal guardian is also required to present documentation certifying authority to accompany child at check-in. Non-Russian citizens: Adults and children must present a valid passport, visa, and migration card at check-in.
No cribs (infant beds)
Pets not allowed
Free WiFi in public areas
Free WiFi in rooms
Free onsite self parking

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Extra Space Storage Reviews

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Worst experience ever

I rented a storage space near Brentwood…

Hawaiian Gardens Location

Brittany and Fran were beyond great!…

We were not notified of flood in july…

For Andry 😊

A 46% RATE INCREASE 3 MONTH AFTER I…

Predatory bait-and-switch pricing strategy

Very dissapointed in this company

The employees tell you one thing and it is another.

THIS PLACE IS A SCAM

Advertised rates are consumer fraud

Monopoly all about Stock Trading…

I was very upset

Kitsha Fly,was very helpful in my…

BEWARE FREQUENT RATE INCREASES

This company without any reason charged…

READ BEFORE YOU RENT!!!

Beware of extremely high rent increases.

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