The Essential Guide to Creating Case Studies [Free Template]

Rachael O'Higgins

Updated: February 01, 2017

Published: January 13, 2015

Nowadays, reviews are more important than ever --  9 out of 10 people are looking at online product reviews and posts on social networks before making a purchasing decision. Do you have a plan in place to take advantage of this trend?

hubspot case study pdf

Enter the ever useful and efficient case study. Case studies give your audience more information about your product or service in the context of a specific company size or vertical.  Though each case study may have slightly differing details, the core messaging will fundamentally remain the same: how your product and/or service has helped one of your existing customers overcome a challenge, achieve  a goal, and/or better their lives.

Download our free case study study template here.

Case studies are also crucial to your sales process. Having a variety of case studies based on various categories such as industry, location, company size, or type of business can help your sales team convert leads into customers and upsell existing customers.

We know that building out an awesome case study that shares a compelling story can be both time-consuming and difficult if you’re not sure how to go about it. You may be wondering where to start, who to speak to, and what to ask.

To help you to focus on creating content that drives both your sales team and process forward, we have created The Ultimate Case Study Creation Guide and Template .   With this helpful kit you’ll be able to:

  • Select perfect-fit participants to help your case study shine the spotlight on your product and/or service.
  • Reach out to potential participants and engage them in the process.
  • Devise great questions to ask your perfect-fit participants. 
  • Layout the case study in a comprehensive, clear, and informative manner -- giving you more time to focus on the actual content at hand.

Click here to download the case study template and guide , and if you want to share this resource with others, use the click-to-tweet links and image below.

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  "The Ultimate Case Study Creation Kit : http://bit.ly/14LzKAm  via @HubSpot "  

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Outline your company's marketing strategy in one simple, coherent plan.

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Case Study Creation Kit [+Templates]

Free Download

Case Study Creation Kit 01-300

Showcase your company's success using these three free case study templates.

What's inside:

  • 3 Text-Only Case Study Templates to Upload to Your CMS
  • 3 Designed Case Study Templates to Share Directly with Prospects
  • A Data-Driven Case Study Template
  • A Product-Specific Case Study Template
  • A General Case Study Template

Case Study Template

Case studies give you the chance to show – instead of just tell.

When shopping for a new product or service, you'd trust the customer who's already used the product or service over the sales guy. Getting a real-life opinion from someone is always more helpful, because it’s both unbiased, and often rooted in a common experience.

Case studies add authenticity to your business, as well as credibility and social proof that your product or service has truly helped others overcome their challenges and achieve their goals.

Case studies help your leads envision how your product or service would fit into their lives, and often act as that missing piece that moves them to take purchasing action.

Need help getting your first case study off the ground? Look no further. We've put together  templates designed to make the process a whole lot easier. 

Frequently Asked Questions (FAQs)

How do you write a case study.

HubSpot's Case Study Start Kit provides tips on how to write a case study. Instead of the traditional write-by-numbers approach, choose from 3 different case study templates to save time on writing a great case study: a general case study format, data-driven case study format, and product-specific case study format.

Why do I need to fill out the information requested?

We will always keep your personal information safe..

We ask for your information in exchange for a valuable resource in order to (a) improve your browsing experience by personalizing the HubSpot site to your needs; (b) send information to you that we think may be of interest to you by email or other means; (c) send you marketing communications that we think may be of value to you. You can read more about our privacy policy here .

What is the structure of case study?

A case study is a detailed, in-depth report of a business problem and how it was solved. A good case study starts with a quick summary of the case, then describes the background of the person or organizations, defines a few specific problems, explains how the problems were addressed, and concludes with the overall results of the case that was alluded in the original summary. HubSpot's Free Case Study Starter Kit makes learning how to structure a good case study simple and easy.

Is this really free?

Absolutely.

Just sharing some free knowledge that we hope you’ll find useful. Keep us in mind next time you have marketing questions!

What is case study example?

What is the format of case study.

Case studies are used to analyze and describe the performance of a particular product, service or system. The most common type of case study is a "success story" that describes how an organization was able to use some new product or process successfully in order to achieve its goals. HubSpot's Free Case Study Templates comes in a three formats: general case study , data-drive case study, and a product-specific case study.

How do you create a case study page?

Creating a case study page is a way to showcase your expertise and how you've helped others. You can use case studies as a lead generation tool, as well as an additional resource for those who are looking for information on what you offer. HubSpot's Free Case Study Creation Kit comes with 3 templates in both Google Docs and Microsoft Word to help you walk you through creating a case study page of your own.

Unlock case study tips and templates today.

Download the case study templates.

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Easily create great, effective landing pages for free

  • Case Studies Home

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VING

Ving Increases Revenue by 96% With HubSpot

Checkwriters Grows Revenue by 20% After Salesforce Switch

Snap!Raise

How Snap! Raise Improved Forecasting & Increased Productivity

Kaksio Labs

How Kaksio Labs Extended Its Team and Reach With HubSpot

ManoByte

ManoByte Revenue Doubles YOY for 4 Years As HubSpot Partner

Trello

Trello Increases Organic Traffic by 40% With HubSpot

University of Wyoming

The University of Wyoming increased lead volume by 26% with HubSpot

PIVIT Global

PivIT Global Achieves an 84 NPS with HubSpot CRM Platform

Studio Designer’s Customer Service Team Switches from Zendesk to HubSpot Service Hub and Recoups 25% of Its Time

Springly

Springly Gains Efficiency With Hubspot

Kuntze Grows Its Team 66% with the HubSpot CRM Platform

Crunch Fitness

Crunch Fitness Increases Leads and Signups With HubSpot

TutorOcean Achieves 500% Growth in Leads with HubSpot

Binary Stream

How Binary Stream Offers Personalized Customer Experience

Zapier

Zapier Doubles Its Conversion Rate with HubSpot

Piaggio Fast Forward

Piaggio Fast Forward Increases Deals Prospect Conversion

InspectionXpert

InspectionXpert Using HubSpot to Lower Support Tickets by 25%

Apptega Inc.

Apptega increases demo requests by 200% with CMS Hub

Spocket Doubles Prospect Conversions with HubSpot

How Studytube's MQL conversions grew by 193% with HubSpot's LinkedIn integration

How HubSpot helped Dopper go from 3 to 1 integration and end disconnected data & customers

AdriaCamps

AdriaCamps Gets 66% More Bookings With HubSpot

Talmundo

Talmundo Increases Leads by 313% With HubSpot

TenantBase

How HubSpot Helped TenantBase Achieve 3x Revenue Growth YOY

Meritech

Meritech transforms their Demand Generation Strategy through CRM powered Advertising with HubSpot

Propeller Aero

Propeller Aero Strengthens ABM Strategy with HubSpot

Fatebenefratelli

Creating A Successful Inbound Marketing Strategy in the Healthcare Sector

Vinomofo

Vinomofo Sees 120x Return On Investment with HubSpot

Map My Customers Increases their Productivity while Decreasing their Workload

Pierce Manufacturing

Pierce Partners with Stream Creative for a CMS Hub Redesign

Dual Asia Pacific

DUAL Asia Pacific achieve 30% YoY growth with HubSpot

The Chopping Block

The Chopping Block Launches New Website on CMS Hub

TOOTRiS

Powering on-demand child care technology through HubSpot

Foleon

Fast-Growing Foleon Scales Up With HubSpot

Benholm Group

Plant Displays Company Benholm Group Grows With HubSpot

Trusted Shops

Trusted Shops Increases Leads by 200X with HubSpot

Quinyx

Quinyx uses CMS Hub to grow traffic 50% in one year

TrekkSoft

TrekkSoft Goes All In with HubSpot to Boost Leads by 376%

Triaster

Triaster Triumphs With HubSpot to Increase Leads by 650%

Great Minds

Great Minds uses CMS Hub to build a new website in six days

LearnFast

LearnFast Increases Leads 4X through Inbound Marketing

ReachFive

ReachFive’s Success with CMS Hub

Jobbio

How Jobbio Enhances its Customer Experience with HubSpot

.id The Population Experts

.id Doubles New Revenue Stream with HubSpot

HR Cloud

HR Cloud achieves 51% increase in conversion rate with automation through HubSpot

ClassPass

ClassPass Uses Content Hub to Increase Conversion Rates

Qorus Software

Qorus Creates A Better Customer Experience with HubSpot

Templafy

Templafy Takes Control with HubSpot

Inbound Mantra

Inbound Mantra Grows Annual Revenue by 50% as a HubSpot Partner

Thomas Witt Consulting

Thomas Witt Consulting Lands ‘White Whale’ Client with HubSpot

Virtamed

VirtaMed Streamlines Its Lead Nurturing with HubSpot

Suzuki

Suzuki Accelerates its Growth With HubSpot

Stafford Global

Stafford Global Transforms Website Into an Admissions Machine

Varnish Software

Varnish Software Increases Customers by 50% with HubSpot

PayPlug

PayPlug Powers Up and Boosts Leads by 30% With HubSpot

OneFile

OneFile Switches to HubSpot and Doubles Leads in 4 Months

Take Note

Take Note Embraces All-In-One

Shore

Shore Reduces Customer Acquisition Costs by 35% With HubSpot

SNP

SNP Increases Leads by 69X With HubSpot

Wingtra

Wingtra uses HubSpot to Scale its Content Marketing

Sendle

Sendle Increases Traffic 3x with HubSpot

Lincoln Minster School

Lincoln Minster School at the Top of the Class with HubSpot

InSinkErator

InSinkErator Taps Into 27% More Revenue With HubSpot

Jedox

Global Company Jedox Increases MQLs by 54% with HubSpot

LDC

Retail Location Expert LDC Boosts Revenue 30% with HubSpot

iAdvize

SaaS Company iAdvize Boosts Leads 4X with HubSpot

iGeolise

Mapping a Route to Success With HubSpot

Inbox Storage

Delivering New Customers with HubSpot

Exodata

Exodata Boosts Its Leads by 6X with HubSpot

GlobalWebIndex

GlobalWebIndex Triples Leads with HubSpot

Kameleoon

Kameleoon Increases Leads by 4X in 6 Months With HubSpot

ComExplorer

ComExplorer Builds Predictable Business as a HubSpot Partner

Nectafy

Nectafy Finds Out for Themselves, “Does HubSpot Really Work?”

Bureau Bright

Bureau Bright Has 95% of Clients on Retainer as HubSpot Partner

honeycommb

Honeycommb grows and scales with HubSpot

Australian Institute of Fitness

Australian Institute of Fitness Boosts Leads and Revenue with HubSpot

Digistorm

Digistorm Generates 45% more Leads with HubSpot

Flight Centre Travel Academy

Flight Centre Travel Academy Supercharges Leads with HubSpot

Rankmi

How Rankmi Became the Foremost HR Resource in Latin America

How GfK Reduced Costs by 600%

WSC Group

WSC Group increases referrals by 40% with HubSpot

Complete Payroll

Complete Payroll: Nurturing Customer Advocates in B2B

Santa Cruz Bicycles

How Santa Cruz Bicycles Scales Customer Happiness as It Grows

EclecticIQ

EclecticIQ Grows New Leads by 300% With HubSpot

Solomon Investment Partners

How HubSpot Helped Solomon Investment Partners Quadruple Sales

Agency Partner Markentive Boosts Leads by 11X with HubSpot

Nile

Partner Agency Nile Increases Leads by 40X with HubSpot

Webikeo

Webikeo Increases Revenue by Over 100% with HubSpot

AIIM.org

AIIM Increases Customers by 87% With Inbound Marketing

Epec Engineered Technologies

Epec Engineered Technologies Jump Starts Their Success with HubSpot’s Growth Stack

Mindvalley Grows Database and Eases Marketing with HubSpot

Secret Source Marketing

Secret Source Unveils 40% More Leads as a HubSpot Partner

Advance B2B Embraces Inbound to Increase Leads by 267%

Strategic IC

Strategic IC Increases Revenue by 50% with HubSpot

ICT Sviluppo

ICT Sviluppo Boosts Turnover by 80% as a HubSpot Partner

Care.com

Care.com Converts More Leads Faster With HubSpot

The B2B Marketing Lab

Huble Digital Makes Incredible Inroads with Inbound

Talent Clue

Talent Clue Discovers New Ways to Grow With HubSpot

Winnie

HubSpot on both sides of a marketplace

National College of Ireland

NCI Takes Its Marketing to the Top of the Class with HubSpot

Sock Club

Sock Club finds a scalable technology that matches rapid growth

PatSnap

PatSnap Increases Leads by 400% With HubSpot

LogiNext

LogiNext Increase Lead Qualification by 4x with HubSpot

TransFunnel Consulting

TransFunnel Grows Retainers by 50% with HubSpot

Niswey

Niswey Accelerates Agency Growth as a HubSpot Partner

Transpoco

Transpoco Drives with HubSpot to Increase Customers by 3X

Unific

Unific's HubSpot Built Help Desk

United Supermarkets

United Supermarkets Grows Digital Presence with HubSpot

Posizionate

Posizionate Gains 80 New Leads Monthly as a HubSpot Partner

online-computers

Online Computers used Marketing Hub to generate 167% in deal pipeline growth

Airstream

Airstream Generates 78% More Leads at Scale with HubSpot

Rentokil Initial

Rentokil Initial Sees 671% Marketing ROI with HubSpot

Accommodation.co.uk

Creating a 5-Star Customer Experience with HubSpot

Newcastle University

Newcastle University Upgrades Student Experience with HubSpot

CommunicorpUK

CommunicorpUK Enhances Its Customer Experience With HubSpot

ReFUEL4

ReFUEL4 Increases Monthly MQLs by 222% with HubSpot

Gigmasters

GigMasters improves onboarding and retention with HubSpot

Sales Communications

Finnish Duo Partner with HubSpot to Transform Agency and Triple Revenue

Thought Leader Systems

Thought Leader Systems Leads the Way as a HubSpot Partner

Mychefcom

Winbound Increases Revenue by 100% as a HubSpot Partner

TPD

TPD Cuts Client Onboarding Time by 75% by Using HubSpot

MMLJ Manufacturing

With a Knowledge Base, MMLJ’s Customers Gladly Skip the Service Queue [Customer Story]

Six And Flow

HubSpot CRM Leads to Full Mid-Range Agency Retainer

The Whitby School

Whitby Increases Organic Website Traffic by 58% using HubSpot

One4Marketing

Dutch Entrepreneur Establishes Inbound Marketing Agency in Untapped Market

STRATENET

STRATENET Pivots to Inbound and Soars as a HubSpot Partner

Yoga International

How Yoga International used Service Hub to Decrease Churn 20%

Ceros

How Ceros Boosted Leads Using HubSpot

Campmany Abogados

Campmany Abogados Increases Client Numbers By 7X With HubSpot

ArchiMedia

ArchiMedia Boosts Turnover by 30% with HubSpot

Spitfire Inbound

Spitfire Inbound Flies High as a HubSpot Partner

MO Agency

MO Agency Boosts Turnover by 40% as a HubSpot Partner

The Kingdom

Agency Converts 100% of Revenue into Retainers Using HubSpot

StoreHub

StoreHub Boosts Conversion Rates by 20% with HubSpot

Latigid

Latigid Runs in the Portuguese Market as a HubSpot Partner

Hüify

Marketing Agency Huify Grows Revenue 6X in 12 months using HubSpot CRM

Studio Proper

Studio Proper Cuts Sales Cycle in Half, Grows Revenue by 35%

Happy Marketer

Happy Marketer Achieves a 23% Submission Rate With HubSpot

Brauer

Brauer Increases Database by 325% With HubSpot

Australian Training Colleges

Australian Education Company Boosts Leads and Sales Efficiency

SoldOut

Japanese Company SoldOut Leverages Inbound Marketing to Deliver Efficiencies and Business Growth

InboundCycle

Spanish Partner InboundCycle Doubles Revenue with HubSpot

Concentrate

Concentrate Transforms Lead Generation Through HubSpot

SpinWeb

Digital Marketing Agency SpinWeb Grows Sales Pipeline Ninefold Using HubSpot

Brought to you by:

Harvard Business School

HubSpot: Inbound Marketing and Web 2.0

By: Thomas Steenburgh, Jill Avery, Naseem Dahod

The case 'HubSpot: Inbound Marketing and Web 2.0' introduces the concept of inbound marketing, pulling customer prospects toward a business through the use of Web 2.0 tools and applications like…

  • Length: 21 page(s)
  • Publication Date: May 15, 2009
  • Discipline: Marketing
  • Product #: 509049-PDF-ENG

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The case 'HubSpot: Inbound Marketing and Web 2.0' introduces the concept of inbound marketing, pulling customer prospects toward a business through the use of Web 2.0 tools and applications like blogging, search engine optimization, and social media. Students follow the growth of HubSpot, an entrepreneurial venture which, in its quest for growth, faces significant challenges including: developing market segmentation and targeting strategies to decide which customer to serve and which to turn away, configuring pricing strategies to align with the value delivery stream customers experience, and determining whether inbound marketing programs can generate enough scale or whether traditional outbound marketing methods need to be employed to accelerate growth.

Learning Objectives

To explore the opportunities and challenges presented by an emerging Web

2.0 inbound marketing model of marketing communications pertaining to segmentation and targeting, pricing, and driving growth for an entrepreneurial start-up.

May 15, 2009 (Revised: Jan 24, 2011)

Discipline:

Harvard Business School

509049-PDF-ENG

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hubspot case study pdf

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    A case study is a detailed, in-depth report of a business problem and how it was solved. A good case study starts with a quick summary of the case, then describes the background of the person or organizations, defines a few specific problems, explains how the problems were addressed, and concludes with the overall results of the case that was alluded in the original summary.

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  13. PDF HubSpot and Motion AI: Chatbot-Enabled CRM

    HBS Senior Lecturer Jill Avery and Professor Thomas Steenburgh (University of Virginia) prepared this case. It was reviewed and approved before publication by a company designate. Funding for the development of this case was provided by Harvard Business School and not by the company. Jill Avery has served as a paid consultant to HubSpot.

  14. HubSpot: Inbound Marketing and Web 2.0

    The case 'HubSpot: Inbound Marketing and Web 2.0' introduces the concept of inbound marketing, pulling customer prospects toward a business through the use of Web 2.0 tools and applications like blogging, search engine optimization, and social media. Students follow the growth of HubSpot, an entrepreneurial venture which, in its quest for growth, faces significant challenges including ...

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    HubSpot Case Study Templates - Free download as Word Doc (.doc / .docx), PDF File (.pdf), Text File (.txt) or read online for free. The document provides a template for writing case studies that tell a customer's story from their background to working with the company to the results achieved. It includes prompts for different sections like the introduction, the customer's story, the challenge ...

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    1 Case Study HubSpot Innovative inbound sales and marketing solutions provider gains device visibility and automates security management with ForeScout Overview HubSpot provides a highly innovative platform for inbound online marketing programs - especially for small- to medium-size businesses. The fast-growing company helps corporations attract traffic, generate leads, and manage and track ...