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IT Help Desk Support Resume Examples

Writing a resume for an IT Help Desk position can be challenging, especially if you are new to the field. It is important to showcase your technical and analytical skills, as well as your customer service abilities. The most effective resumes will demonstrate your ability to troubleshoot problems and develop solutions, while including key qualifications and certifications. In this blog post, we will be providing a comprehensive guide, along with examples, to help you craft an attention-grabbing resume that will help you land the job of your dreams.

If you didn’t find what you were looking for, be sure to check out our complete library of resume examples .

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IT Help Desk Support

123 Main Street | Anytown, USA 99999 | Phone: (123) 456-7890 | Email: [email protected]

I am a detail- oriented IT Help Desk Support professional with 5 years of experience in providing excellent customer service, resolving complex technical issues, and configuring and troubleshooting computer systems, software, and hardware. My expertise in IT also extends to problem solving, data analysis, and diagnostics. I am adept at working in a fast- paced environment and am highly organized, with excellent communication and interpersonal skills.

Core Skills :

  • Systems and Software Troubleshooting
  • Configuration and Maintenance
  • Customer Service
  • Data Analysis
  • Problem Solving
  • Diagnostics

Professional Experience :

Help Desk Support, ABC Company, 2015 – Present

  • Provide technical support to end- users for hardware and software issues
  • Utilize problem- solving and diagnostic skills to resolve issues
  • Respond to user inquiries via phone, email, and chat
  • Maintain accurate records of customer interactions and system updates
  • Configure and troubleshoot computer systems and networks

Help Desk Analyst, XYZ Company, 2013 – 2015

  • Provided support to end- users on basic computer systems and software
  • Troubleshot and resolved complex technical problems
  • Responded to customer requests in a timely manner
  • Updated and maintained customer records
  • Assisted in maintaining and updating internal help desk documents

Education :

Bachelor of Science in Information Technology, ABC University, 2013

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IT Help Desk Support Resume with No Experience

Recent computer science graduate with a desire to assist customers with technical support related issues. Possesses strong knowledge of computer hardware and software, as well as experience troubleshooting and providing customer service in a customer service role. Eager to apply technical knowledge to help customers with their IT needs and ensure a positive customer experience.

  • Proficiency in Windows, Mac OS and Linux operating systems
  • Knowledge of computer hardware, software, and networking components
  • Ability to install and configure software and hardware
  • Excellent troubleshooting and problem- solving skills
  • Excellent customer service and listening skills
  • Ability to communicate complex technical information in a simple way

Responsibilities

  • Provide help desk support to customers with technical issues
  • Answer incoming customer calls and emails in a timely and professional manner
  • Diagnose computer hardware and software issues and provide solutions
  • Troubleshoot customer technical issues and resolve them quickly and efficiently
  • Install and configure new hardware and software when needed
  • Keep up to date with the latest technologies and best practices in IT support

Experience 0 Years

Level Junior

Education Bachelor’s

IT Help Desk Support Resume with 2 Years of Experience

Highly organized and knowledgeable IT Help Desk Support professional with two years of experience troubleshooting hardware and software issues for a wide range of clients. Possesses the ability to work independently and collaboratively to provide efficient customer service in a timely manner. Skilled in providing technical assistance, installation and configuration of systems, and maintaining system documentation.

  • Hardware Troubleshooting
  • Software Installation
  • System Configuration
  • Technical Assistance
  • Communication

Responsibilities :

  • Provided assistance with hardware and software repairs and installation.
  • Assisted customers with technical problems via phone and email.
  • Answered user inquiries regarding software, hardware and network operations.
  • Provided technical assistance to customers in a courteous and professional manner.
  • Offered customer support in the installation and configuration of systems.
  • Maintained system documentation and updated technical knowledge.
  • Assisted in troubleshooting network and server issues.
  • Provided training to users on the use of new software.

Experience 2+ Years

IT Help Desk Support Resume with 5 Years of Experience

Highly organized and motivated IT Help Desk Support professional with 5+ years of experience in the technical support field. Proven track record in troubleshooting complex technical issues and providing effective solutions to meet customer needs. Possessing an in- depth knowledge of computer software, hardware, and networks. Skilled in written and verbal communication in order to build meaningful relationships and deliver exceptional customer service.

  • Software/Hardware Troubleshooting
  • Technical Support
  • Problem- solving
  • Computer Languages
  • Responded to customer inquiries regarding IT- related problems and provided step- by- step troubleshooting instructions
  • Diagnosed and resolved technical hardware and software issues for remote and onsite clients
  • Installed and configured computer hardware, software, and related peripherals
  • Assisted in the maintenance of computer networks and related computing environments, including systems software, applications software, and all configurations
  • Created and maintained IT documentation and procedures
  • Monitored and maintained performance of computer systems and networks
  • Ensured data integrity and security of computer systems and networks

Experience 5+ Years

Level Senior

IT Help Desk Support Resume with 7 Years of Experience

Highly organized and motivated IT Help Desk Support professional with 7 years of experience providing technical support and leading IT projects. Possesses a comprehensive knowledge of computer hardware, software, and network systems. Expert in troubleshooting and providing user- friendly solutions. Skilled in customer service and working in a team environment.

  • Network Administration
  • Troubleshooting
  • Hardware & Software Design
  • Technical Documentation
  • User Support & Training
  • Provided technical support and assistance to customers, staff, and administrators
  • Installed, configured and tested hardware, software, and networks
  • Performed system backups, maintenance and upgrades
  • Diagnosed and resolved hardware, software and network related issues
  • Provided basic training to staff and administrators
  • Set up user accounts and connected users to networks
  • Maintained detailed records of hardware and software installations and upgrades
  • Monitored and optimized system performance and security
  • Assisted with the implementation of IT policies and procedures

Experience 7+ Years

IT Help Desk Support Resume with 10 Years of Experience

IT Help Desk Support professional with 10+ years of experience in providing direct technical assistance to customers, troubleshooting technical and system issues, and performing system maintenance and upgrades. Proven ability to understand customer issues and provide resolutions quickly and efficiently. Experienced in using the latest diagnostic tools, remote desktop support, and ticket tracking systems. Thrives in a fast- paced environment, working under pressure to meet customer service and satisfaction goals.

  • Troubleshooting/Problem Solving
  • Software/Hardware Installation and Upgrades
  • Diagnostics and System Maintenance
  • Remote Desktop Support
  • Ticket Tracking Systems
  • Data Backup and Recovery
  • Software/Hardware Support
  • Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Managed and resolved customer service problems, reported to management and documented resolutions.
  • Answered customer inquiries via phone, email, and chat.
  • Ensured customer satisfaction by providing customers with the necessary tools to resolve their issues.
  • Performed remote troubleshooting and system maintenance and upgrades.
  • Used the latest diagnostic tools, remote desktop support, and ticket tracking systems to resolve customer service issues.
  • Provided guidance and instructions to customers on the use of hardware, software, and network systems.
  • Assisted in the installation, configuration, and maintenance of computer hardware, software, and network systems.
  • Provided technical advice and support to customers in areas including networking, data backup and recovery, and software/hardware support.

Experience 10+ Years

Level Senior Manager

Education Master’s

IT Help Desk Support Resume with 15 Years of Experience

Highly experienced IT Help Desk Support professional with 15 years of providing support for customers and resolving technical issues. Excellent customer service and communication skills, paired with extensive knowledge in Windows, Linux, and Mac OS systems. Proven track record of success in resolving a wide range of technical issues, troubleshooting software and hardware problems, and providing training and support to end- users.

  • System Diagnostics
  • System Administration
  • Computer Security
  • Windows/Linux/Mac OS
  • Troubleshoot and resolve technical issues for customers
  • Consult with customers to diagnose and troubleshoot computer- related problems
  • Respond to customer inquiries and provide assistance in resolving technical issues
  • Configure and install hardware and software systems
  • Install and configure operating systems, patches, and updates
  • Monitor system performance and security
  • Train end- users on the use of software applications
  • Maintain accurate documentation of technical issues, resolutions, and customer service logs
  • Develop and implement technical policies, procedures, and best practices.

Experience 15+ Years

Level Director

In addition to this, be sure to check out our resume templates , resume formats ,  cover letter examples ,  job description , and  career advice  pages for more helpful tips and advice.

What should be included in a IT Help Desk Support resume?

A IT Help Desk Support position requires technical skills, problem solving abilities and excellent customer service. Therefore, it is important for a candidate to showcase these qualifications in their resume. Here are some suggested items to include on a IT Help Desk Support resume.

  • Experience working with computers and technology
  • Software and hardware troubleshooting skills
  • Proficiency in customer service
  • Experience providing remote and in-person problem solving support
  • Knowledge of computer networks and system administration
  • Ability to work in a fast-paced environment
  • Ability to manage multiple tasks and prioritize accordingly
  • Excellent communication skills
  • Ability to quickly learn and adapt to new technologies

What is a good summary for a IT Help Desk Support resume?

A good summary for an IT Help Desk Support resume should highlight the job candidate’s technical knowledge, customer service experience, and problem-solving skills. The summary should also mention any certifications or other qualifications that make the individual a good fit for the role. Ultimately, a good summary should demonstrate the candidate’s expertise in troubleshooting, diagnosing, and resolving technical issues, as well as their ability to interact with customers in a friendly and professional manner.

What is a good objective for a IT Help Desk Support resume?

A good IT Help Desk Support resume objective should succinctly showcase your technical skills and knowledge, as well as your ability to provide customer service. When writing your objective, focus on the qualities that make you an ideal candidate for the position and keep it short and to the point.

Here are some points to include in your objective for an IT Help Desk Support resume:

  • Experienced in troubleshooting and resolving IT hardware, software, and network issues
  • Dedicated to providing effective customer service and support
  • Ability to diagnose and troubleshoot technical issues and problems quickly and accurately
  • Proficient in the use of various IT support tools and software
  • Knowledgeable in the installation of new hardware and software
  • Proven ability to maintain user accounts, passwords, network security, and data integrity
  • Excellent communication and interpersonal skills

How do you list IT Help Desk Support skills on a resume?

When applying for an IT Help Desk Support position, it is important to highlight your technical skills and knowledge in the field. Your resume should be tailored to the job you are applying for, and should include your qualifications, experience, and skills. Here are some tips on how to list IT Help Desk Support skills on your resume.

  • Include a summary of your qualifications. This should be a brief overview of your experience and qualifications relevant to IT Help Desk Support.
  • Include a section featuring your technical knowledge and proficiency. Here you should list any certifications, programming languages, and other technical skills you possess that are relevant to the job.
  • Detail any past experience related to IT Help Desk Support. Include examples of tasks you have completed, such as troubleshooting hardware/software issues or providing technical support to customers.
  • Highlight any customer service or communication skills that are related to the job. This could include skills in active listening, problem-solving, and conflict resolution.
  • Mention any relevant specializations or areas of expertise. For example, you may be specialized in network administration or cloud computing.

By showcasing your qualifications, experience, and skills, you can create a resume that will make you stand out in your job search.

What skills should I put on my resume for IT Help Desk Support?

If you’re looking to get into a career in IT Help Desk Support, then you’ll need to make sure that your resume has all the right skills. You should include keywords relevant to the position such as problem-solving, customer service, and technical support. Here are some of the most important skills to include on your resume when applying for an IT Help Desk Support job:

  • Excellent problem-solving skills: As an IT Help Desk Support professional, you’ll need to be able to quickly identify and solve technical problems. You should demonstrate your ability to diagnose issues and provide solutions.
  • Excellent customer service: You should be able to provide excellent customer service to your clients. This means being able to understand their issues and providing them with helpful and friendly advice.
  • Knowledge of software and hardware: You should have a good understanding of software and hardware, as well as the ability to troubleshoot common issues.
  • Good communication skills: You should be able to communicate clearly with clients both verbally and in writing. This includes being able to explain technical terms and instructions in a way that is easy to understand.
  • Ability to work independently: You should be able to work independently and efficiently, without needing to be constantly supervised.
  • Patience and persistence: You should have the patience to be able to work with clients who may not be as tech-savvy as you are. You should also have the persistence to keep trying different solutions until you find the right one.

By showing potential employers that you have these skills, you’ll be able to demonstrate that you’re well-suited to a career in IT Help Desk Support.

Key takeaways for an IT Help Desk Support resume

When writing a resume for an IT Help Desk Support role, there are a few key takeaways to keep in mind.

First, highlight any technical skills you have that are relevant to the role. Employers will want to know that you have a good understanding of the tools and software used in an IT Help Desk Support role, so make sure to include any certifications or qualifications you may have.

Second, emphasize your customer service skills. Any employer hiring for an IT Help Desk Support role will be looking for someone who is able to communicate effectively with clients and address their concerns in a professional manner. Make sure to highlight any customer service experience you have had in the past, as well as any communication or problem-solving skills.

Third, highlight any experience you have with troubleshooting. Employers will want to know that you are able to quickly identify and resolve technical issues, so make sure to include any experience you have with troubleshooting.

Finally, make sure to emphasize any experience you have with training users. Employers will be looking for someone who is able to effectively train users on the various tools and software used in an IT Help Desk Support role, so make sure to include any experience you have with training users.

By keeping these key takeaways in mind while writing your resume, you will be sure to make a great first impression when applying for an IT Help Desk Support role.

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5 Help Desk Resume Examples Built to Work in 2024 

Stephen Greet

Help Desk Resume

  • Help Desk Resumes by Experience
  • Help Desk Resumes by Role
  • Write Your Help Desk Resume

Being a help desk technician is all about being the go-to support hero for tech-related woes. You’re the friendly face or voice that guides users through their IT troubles, from computer hiccups to forgotten passwords. 

Your knack for problem-solving and communication makes you a troubleshooter extraordinaire. However, crafting a resume that showcases your IT prowess can be as tricky as decoding a complex error message. 

If you’re ready to put your skills on paper and land that dream job, we’re here to lend a hand. Our expert-written help desk resume examples can help you with everything from picking the right job skills to making your experience pop. To top it all off, use our free cover letter builder for the complete application.

or download as PDF

Help desk resume example with 9 years of experience

Why this resume works

  • It may not seem like much at first but specifying how you used industry-specific tools to make quantifiable differences can go a long way! Don’t sleep on your technical experience either! Add any instances when you monitored and improved a network’s security.

Entry Level Help Desk Resume

Entry level help desk resume example with retail cashier experience

  • The essence is to demonstrate that you’ve actually put textbook theories to work, which culminated in tangible outcomes in the real world. Maybe it’s a summer job as a cashier, where you mastered your customer service. If such is not an option, capitalize on the job-relevant seminars you attended, and the college projects you carried out.

Help Desk Analyst Resume

Help desk analyst resume example with 6 years of experience

  • You want to stay clear of terms like “aided” and “assisted” and instead bring out the big guns—words that convey leadership (think led, authored, negotiated), accomplishments (think overhauled and upgraded), and technical prowess (think analyzed, monitored, and executed).

IT Help Desk Resume

IT help desk resume example with 10 years of experience

  • Can’t forget about regulations too now, can we? If you’ve ever helped a company save costs on potential compliance fines, make sure to mention it and prove your dedication to any employer!

Help Desk Technician Resume

Help desk technician resume example with 11 years of experience

  • Once done, back up these metrics with actionable points like increasing a system’s uptime rate from 87% to 98.3%, or improving overall productivity by 26%.

Related resume examples

  • Customer Service
  • Office Assistant

Adapt Your Help Desk Resume to Match Every Job Description

Job seeker stands with hands in air, questioning how to fill out job materials

When it comes to showcasing your skills as a help desk technician, you’ve got a toolbox full of tech expertise that employers are eager to see. Your resume is where you can dive into it. Be specific and steer clear of vague, generic terms—your IT-focused resume should shine a spotlight on your technical prowess.

Zoom in on the hard skills you’ve honed. List the software applications you’re fluent in, any cyber security frameworks you’ve mastered, and, of course, any programming languages that you’ve conquered. 

Highlight your know-how in networks, malware detection, and understanding system vulnerabilities. Remember, the key is to match the skills you have with what the job demands.

Need some help?

15 top help desk skills

  • Ticketing Systems
  • Hardware Knowledge
  • Network Troubleshooting
  • Cybersecurity
  • Mobile Device Support
  • Active Directory

it help desk resume example

Your help desk work experience bullet points

Your days working as a help desk technician are often a whirlwind of assisting users, resolving IT issues, and ensuring smooth tech operations. However, when it comes to your resume, it’s the remarkable achievements that truly matter.

Your work ensures that everything runs smoothly without interruptions or costly downtimes, and it’s important that you highlight this. Showcase moments you’re proud of, whether speeding up response times, reducing system downtime, or increasing user satisfaction. 

Quantify your achievements with metrics whenever possible to lend them more weight and set yourself apart from the competition.

  • Highlight how quickly you were able to acknowledge and address user requests or IT issues.
  • Showcase your ability to resolve issues on the first interaction, minimizing the need for multiple support interactions and improving user satisfaction.
  • Use surveys or feedback data to quantify user satisfaction and report consistent ratings of 95% or higher.
  • Quantify how your support efforts reduced system or network downtime, resulting in increased productivity and cost savings.

See what we mean?

  • Developed a weekly backup schedule through Acronis Backup which decreased data loss incidents by 97%
  • Led a project to update password security policies using LastPass, curbing security breaches by 56%
  • Facilitated 1,742 remote support sessions using TeamViewer, resolving 92% of issues without on-site intervention
  • Leveraged Microsoft Teams’ bot and integration features to automate routine tasks, enhancing team productivity by 18%

9 active verbs to start your help desk work experience bullet points

  • Implemented
  • Optimized 
  • Coordinated
  • Collaborated 

3 Tips for Writing an Entry-Level Help Desk Resume

  • Showcase relevant coursework and academic projects that demonstrate your technical abilities. For instance, you could mention a group project where you contributed to designing and implementing a help desk ticketing system for your IT class. These hands-on experiences provide valuable insights into your capabilities and problem-solving skills.
  • Your hobbies and interests can be a goldmine of relevant skills. If you’re passionate about building computers, troubleshooting software, or managing home networks as a hobby, don’t hesitate to mention it. Show how your love for technology extends beyond the classroom and into your personal life, highlighting your dedication to the field.
  • Use a career objective statement to outline your aspirations as a help desk technician. Be specific about the kind of support you want to provide and the impact you aim to make. This helps employers understand your goals and motivations, even if you have limited professional experience .

3 Tips for Writing a Help Desk Resume With Prior Experience

  • Working in a help desk environment means working with people, but don’t list “teamwork” in your skills section. Instead, emphasize your customer-centric mindset by adding metrics like the number of resolved support tickets or the average 5-star rating you get every month.
  • If you’ve developed expertise in specific areas of help desk support, such as hardware troubleshooting, software configuration, or network diagnostics, don’t be afraid to brag about it. For instance, if you’re skilled in remote desktop support, emphasize how your proficiency can benefit remote workers.
  • List any certifications that align with the help desk field. Certificates such as CompTIA A+, CompTIA Network+, or HDI Support Center Analyst can boost your credibility. 

You can include a career summary , but it’s optional. If you choose to have one, make it job-specific. Focus on your key proficiencies, such as specific operating systems (Windows, Linux, MacOS) that directly relate to the job.

It’s usually better to focus on your technical skills, namely hardware and software proficiencies. Talk about your in-depth knowledge of Spiceworks, RDP, backing up data, and IT security—your soft skills will shine through your cover letter.

Metrics that demonstrate your impact can set you apart. Highlight statistics such as reduced response times, increased user satisfaction scores, first call resolution rates, or decreased system downtime. 

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[ Click here to directly go to the complete IT help desk resume sample ]

IT help desk is an important part of any organization.

As an IT help desk professional, it is your responsibility to provide technical support to customers and uphold the productivity of an organization.

And in this blog, we have listed all the tricks and tips to help you frame the perfect job-winning IT help desk resume that can get you on the radar of the recruiters.

Before going further, take a look at our IT help desk sample resume to know what an ideal resume should look like:

  • Programming Languages: Java, Python, C#, C++
  • Service Management Software: TOPdesk, ServiceNow, Spiceworks, Jira Service Desk, SolarWinds Service Desk
  • Oversaw 15+ help desk staff members who were tasked with assisting customers remotely, by e-mail or phone, or in-person
  • Played a key role in hiring, scheduling , and providing employee evaluations and feedback
  • Administered repairing, upgrading , and complete configuration of 200+ PCs and related peripherals
  • Performed periodic hardware & software checks to ensure that they are functioning properly; improved quality by 17%
  • Motivated the team members, administered training materials and gave KTs to small or large audiences once a month
  • Trained 150+ non-IT employees on analyzing & repairing minor hardware/software failures to increase efficiency by 15%
  • Performed random audits to ensure that the help desk team of 50+ employees is providing good customer service
  • Increased client satisfaction by 30% through effective communication and problem solving
  • Attended major support calls (~20/day ), 5+ walk-in customers, and 30+ emails daily for Tier 2 & 3 levels technical support
  • Developed, executed, and followed IT operational policies, standards, and work instructions for customer support
  • Installed and updated hardware & software and recommended computer equipment to reduce the overall cost by 18%
  • Designed & performed tests on 15+ applications as per the required standards and ensured data security
  • Documented all software/applications upgrades & modifications and maintained the IT & software Inventory
  • Responded to user's inquiries ( 25+ daily ) regarding computer, email, phone connectivity, software or hardware inquires
  • Answered, evaluated, and prioritized incoming telephone , voicemail, e-mail, and in-person requests for assistance
  • Collaborated with 7+ vendors to troubleshoot issues related to IT equipment, LAN/WAN connectivity, and software
  • Installed and configured computer systems & installed/updated to the latest software/applications for 30+ employees
  • Responded to 15+ customer inquiries in a day, diagnosed the issue and assisted them in troubleshooting challenges
  • Updated, maintained & monitored all aspects of computer networks and resolved network related issues
  • Assisted in resolving technical issues concerning 15+ client's accounts and the company's software infrastructure
  • CompTIA A+ Certified Professional | CompTIA | Apr '17
  • GPA: 4.5/5.0

Here is a brief overview of our 2022 It Help Desk Resume Blog:

  • Unless you are a job hopper or looking for a change in your career, make use of the reverse-chronological format.
  • Create separate sections to highlight your key skills and technical skills in an IT help desk resume skills.
  • If you are a certified professional, make sure that you mention the details in your IT help desk technician resume.

To analyze more about what to put on a resume for IT help desk job, keep reading.

You will also learn how to write a job-winning IT help desk support resume while simultaneously learning:

  • What to put on a resume for IT help desk job that can make you stand out.
  • How to highlight your skills in an IT help desk entry level resume.
  • How to create a keyword optimized IT help desk resume.
  • How to compose a suitable IT help desk resume summary.
  • How to optimize your IT help desk resume skills.

Hiration's Online Resume Builder is here to help you write the perfect IT help desk resume with professional assistance.

Our Online Resume Builder is stocked with a huge library of resume examples and an IT help desk resume template that will make your job application easier and effective!

All you have to do is replace the pre-filled information in our example templates with your details as per the targeted job application requirements.

Follow the given steps and learn how to write an IT help desk resume that will further help you communicate your skills to the recruiters:

Pick the Right IT Help Desk Resume Format

Include distinct sections to organize your it help desk resume, start by framing your it help desk resume header, draft a flawless it help desk professional experience section, provide the details of your education in the it help desk resume, highlight your it help desk resume skills, conclude your it help desk resume with a suitable summary/objective, use hiration’s services to create the perfect it help desk resume.

Here is a list of all the topics that you will learn in this blog:

[ Back to Table of Content ]

The Applicant Tracking System is a reliable software used by most recruiters and employers during the hiring process.

And the right resume format can help you enhance your IT help desk resume in the most effective way and make it easier for the recruiters to recognize your professional expertise.

Pick the most suitable resume format from the most distinct ones described below:

Reverse-Chronological: This is one of the best and the most preferred resume format because your most recent and relevant professional details are highlighted upfront to make it recruiter-friendly. Additionally, it is also ATS-friendly and hence gives you a higher chance to get recognition from the recruiters.

Functional: This format is not the best kind to be used as it is not effective enough to help you rank high on the ATS. But for freshers, job-hoppers, and people looking for a change in their career, this resume format can have its benefits. Try and avoid using it if you have a smooth sailing career trajectory.

Combination: This resume format can be effective for framing your IT help desk resume if you have extensive years of professional experience ranging between 15-20 years. You can highlight both your skills as well as your work experience and describe them in detail.

In case you are not sure about which resume format to use to frame your resume for IT help desk, you can always rely on our resume experts at Hiration.

Here is an opportunity to get your resume reviewed by professionals to make it recruiter friendly and ATS-compliant.

There are two types of resume sections and you need to know exactly which sections to include in your resume that can help you frame a job-winning resume.

The sections listed below are the traditional or standard sections that should be included in your resume at all times:

  • Personal Information
  • Profile Title
  • Summary/Objective
  • Professional Experience

The below-given sections are optional and you can include them whenever required or deemed necessary to add value to your standard sections:

  • Certifications (if any)
  • Additional Information (if any)
  • Awards & Recognitions (if any)

To learn more about resume sections you can go through Hiration's 2022 Guide to adding the right sections in a resume .

Or you can simply go to Hiration’s Online Resume Builder and create an IT help desk support resume that can help you get shortlisted for the job of your dreams.

If you are someone who uses "CV" or "Resume" as your resume header, you have to stop stating the obvious and start saving precious space on your resume.

Your name should be written at the topmost part of your IT help desk resume to maintain its unique identity and make it allow the recruiters to keep an easier track of your resume.

Use the largest font size in the range of 16-20 font size and simply leave a space between your first name and last name.

In case of a middle name, just write the initial of your middle name, add a full stop and place it between your first and the last name.

To get an in-depth knowledge of curating the perfect resume header, you can go through Hiration’s 2022 Guide To Writing The Perfect Resume Header .

Look at the IT help desk resume example illustrating an ideal resume header that we have made with Hiration’s Online Resume Builder :

IT-Help-Desk-Resume-Header

IT Help Desk Resume: Personal Information

Provide the required details to make sure that the recruiters get in touch with you for any likely shortlist.

An ideal personal information section should contain the following:

  • Contact Number: Provide the contact number that you actively use through which the recruiters can easily get in touch with you.
  • Email Address: Provide an email address that has your real name to maintain a professional approach.
  • Current Location: If you are applying for a job abroad, mention your state and country. Else simply mention your current city and state of residence.

Additionally, you can also mention the details of the following as per your discretion:

  • LinkedIn profile link
  • Link to an online portfolio

For more details on this section read Hiration's 2022 Guide to composing your contact information .

Refer to the sample IT help desk resume given below to see what an ideal personal information section looks like in an IT help desk support resume:

IT-Help-Desk-Resume-Personal-Information

Our Online Resume Builder can help you put together an impeccable IT help desk entry level resume.

IT Help Desk Resume: Profile Title

The second-largest text in the range of 14-16 font size should be used to curate your profile title on a resume.

It communicates your current designation, your functional industry, and the level of seniority in your field of work.

If you are tempted to exaggerate your profile title, get rid of the thought because it can only spell doom for your job application.

Be accurate with what you have professionally done and where you stand in your professional podium for the recruiters to recognize your professional status.

An ideal profile title should look like the one shown in our below-given IT help desk sample resume:

IT-Help-Desk-Resume-Profile-Title

Our AI-powered Resume Review Service is available to give your resume an in-depth and constructive analysis within minutes of uploading it on our tool!

Since the professional experience section takes up most of your resume you need to make the best use of this section.

Every relevant work experience or the current job profile that you are holding should be described for the recruiters to easily recognize your professional expertise and raise your chance of being shortlisted for the targeted job profile.

To ensure that you frame an impressive professional experience section, you need to apply the following factors:

STAR Format

  • Frame Points

Bucketing & Bolding

[ Back to Table of Content ] Use the STAR format to describe your work details for the recruiters to easily recognize your potential:

STAR refers to:

  • S: The s ituation, backdrop, or context of your contributions.
  • T: The actual t ask that was assigned to you.
  • A: The strategy you put into a ction to execute the assigned task.
  • R: The r esult or outcome of your action in the form of an achievement figure.

Framing Points

[ Back to Table of Content ] What do employers look for in resume for IT help desk?

Well, the answer is simple!

They simply look for those applicants who are qualified to shoulder the responsibilities of an IT help desk.

Just as simple as the answer is to the question asked, your professional experience statement should be simple and easy to understand too.

Let us look at the two sets of IT help desk resume examples that we have given below for you to understand the effectiveness of framing your points and how it can be easily done.

IT Help Desk Resume Example 1

"As an IT help desk for the XYZ company I was assigned to oversee 10 help desk staff members who were given the task to remotely assist the customers and clients, through e-mail or phone. I also played a key role in the process of scheduling meetings, hiring, and providing evaluations of the employees. I have successfully administered the complete configuration of 150+ personal computers for two different departments by repairing and upgrading. Additionally, I performed periodic hardware or software checks to ensure that they were properly functioning and improve the quality of work by 15%."

IT Help Desk Resume Example 2

Oversaw 10 help desk staff members who were assigned to remotely assist customers, via e-mail or phone Played a key role in the process of scheduling, hiring, and providing evaluations of employees Administered the complete configuration of 150+ PCs for two departments by repairing and upgrading Performed periodic hardware/software checks to ensure the proper functioning and improve 15% work quality

Framing Points: Analysis

From the two IT help desk resume examples illustrated above, we can observe that:

  • Writing a long paragraph to describe your professional roles & responsibilities as an IT help desk does not do justice to your expertise and potential. It is hard to recognize your skills at a glance and most recruiters may not spend enough time going through the whole paragraph.
  • Whereas, framing one-liner bullet points are easier to read and hence the recruiters would easily recognize the positive impact you had on your work. Moreover, one-liner points tend to focus on your main involvements and do not highlight vague points.

In conclusion, you can curate ATS-friendly resumes by using bullet points to frame one-liners and communicate your professional caliber to the recruiters.

[ Back to Table of Content ] Another important factor that can contribute towards enhancing your professional experience section is bucketing and bolding.

To understand why it is so, look at the two IT help desk resume examples give below.

Administered materials for training materials and conducted KTs to both small and large audiences every month Trained 100+ non-IT employees on how to analyze & repair failures of hardware/software Increased 50% client satisfaction through effective communication and problem solving Attended support calls (~30/day) and 40+ emails for Tier 2 & 3 levels technical support Provided customer support as per the IT operational policies and standards to ensure the best service
Training & Customer Satisfaction Administered materials for training materials and conducted KTs to both small and large audiences every month Trained 100+ non-IT employees on how to analyze & repair failures of hardware/software Increased 50% client satisfaction through effective communication and problem solving Client Relationship Management Attended support calls (~30/day) and 40+ emails for Tier 2 & 3 levels technical support Provided customer support as per the IT operational policies and standards to ensure the best service

Bucketing & Bolding: Analysis

  • Framing points in one-liner alone are not enough to get the attention of the recruiters as it does not make the highlights of your points stand out for the recruiters to easily recognize.
  • Whereas applying bucketing and bolding makes it easier for the recruiters to recognize the most significant points without having to read through the whole resume.

In conclusion, you must always list all the similar points under the relevant buckets by creating unique headings. And enhance your framed points to communicate your work experience for the recruiters to easily read and comprehend.

To understand this section in detail and learn how to master it, read Hiration's guide on framing the work experience in your resume .

IT help desk resume sample for Professional Experience

Here is an IT help desk resume sample signifying an ideal professional experience section:

IT-Help-Desk-Resume-Professional-Experience

IT Help Desk Resume Keywords

To make sure that your IT help desk entry level resume ranks high on the ATS, you need to keyword-optimize your resume.

Suitable keywords can be found in the IT help desk job description.

Before you start sending out your resumes to the recruiters, make sure that you compare your job description and the keywords included by the recruiters in the job listing.

Pick the most relevant and significant keywords that highlight your professional skills and list them in your professional experience section and key skills section.

You can also add suitable keywords in your IT help desk resume summary and IT help desk resume skills sections.

Including the right keywords in your resume can raise your chances of ranking high on the ATS and give your better opportunity to end up being recognized by the recruiters who can give you the required shortlist.

Every time you wonder what to put on a resume for IT help desk job, remember that your educational qualification can raise your chances of landing your dream jobs.

Do not skip the education section in your resume, especially if you are writing an IT help desk entry level resume.

The education section of your resume should ideally consist of the following details:

  • Name of the school/university you have attended.
  • Name of the courses you have pursued.
  • The location of your school/university.
  • Enrollment and graduation dates in the month & year format.

We have an exhaustive guide written just for this section on Hiration's 2022 Guide on how to list education on your resume .

Refer to the IT help desk support analyst sample resume showcasing the ideal education section for your resume:

IT-Help-Desk-Resume-Education

IT Help Desk Resume: Certifications

Apart from the details of your educational qualification, you can also add any relevant certifications that validate your eligibility to practice your line of work.

The certification section of your IT help desk support resume should consist of the following details:

  • Certification course name.
  • Name of the institute of affiliation.
  • Location of the institute of affiliation.
  • Enrollment and completion date of the course in the month & year format.

Hiration's 2022 Guide on listing certifications on a resume has more in store for you to get a better understanding of this section.

The below-given sample resume for IT help desk is showcasing what an ideal certifications section for your resume looks like:

IT-Help-Desk-Resume-Certification

Create an impeccable resume with the help of our Online Resume Builder .

It is safe to say that this section can do wonders for your resume and raise your chances of being shortlisted by the recruiters if curated effectively.

Most of the skills that need to be highlighted in this section are ideally present in your professional experience section. So simply scan through your one-liners and pick those skills that have been justified, then list them in this section.

To use this section in your favor and rank high on the ATS, add suitable and relevant keywords that are mentioned in the job description.

Make sure to read Hiration's 2022 Guide on what skills to put on a resume and learn more about curating the perfect skills section.

Here is an IT help desk resume sample showcasing the perfect key skills section:

IT-Help-Desk-Resume-Key-Skills

IT Help Desk Resume Summary

A resume summary is an important feature of a resume that can help you give the recruiters an insight into your resume in just a few lines without wasting their time.

It is most suitable if you compose this section in the end because that way it will be easier for you to decide which points to skip and which points to mention.

Compose an IT help desk resume summary only if you have more than 3 years of work experience to highlight in your resume.

Try to keep it short and precise in 3-5 lines and add suitable keywords

There is more about this section in our Resume Summary Guide so make sure that you go through it to learn how to compose a suitable IT help desk resume summary.

Attached below is an IT help desk resume sample showcasing the ideal resume summary:

IT-Help-Desk-Resume-Summary

In the meanwhile, make resume-writing an effortless affair with Hiration's Online Resume Builder now!

IT Help Desk Resume Objective

Compose an IT help desk resume objective if you are a fresher writing an IT help desk resume entry level or have very less experience to highlight in your resume.

It gives an overview of your resume just as an IT help desk resume summary.

The only difference is that you need to keep professional experience on the sideline and focus on your skills and describe how you can contribute towards the higher goals of an organization.

Read Hiration's 2022 Guide on Resume Objectives to learn more about resume objectives.

Looking for a state-of-the-art resume builder and review services to help you build an impeccable It help desk resume?

Visit our Online Resume Builder and explore the best we have to offer you.

Resume Review & Free Resume Templates

Send us your existing resume to get it reviewed by the resume professionals at Hiration.

Your resume will be reviewed in compliance with the below-mentioned parameters:

  • Compliance with industry norms ** Conversion Scope
  • ATS Compliance
  • Content Relevance
  • Recruiter Friendliness
  • Design Compatibility
  • Global Compatibility
  • Performance Assessment
  • Resume Formatting (font, margins, the order of sections, etc.)

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  • JD-resume matcher
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  • Option to save unlimited resumes

Our Online Resume Builder is here to help you create job-winning resumes.

Key Takeaways

  • Always use the right resume format that best suits the trajectory of your career and the requirements of your job application.
  • Label your resume with your name as the header and provide your contact details along with an accurate profile title.
  • Frame action-oriented one-liner points and apply the bucketing and bolding to make them effective.
  • Make sure that your resume is keyword optimized to rank high on the ATS and raise your chances of being shortlisted by the recruiters.
  • Clearly mention the details of your education and certification to enhance your resume.
  • Create a separate section to highlight your most significant skills.
  • Compose a suitable IT help desk resume summary to give an overview of your resume.

Now that this blog has come to an end, we advice you to make use of all the IT help desk resume examples and IT helpdesk resume samples while writing the best resume.

Go to Hiration resume builder and create a professional resume for yourself. Additionally, reach out to us at [email protected] and you can get 24/7 professional assistance with all your job & career-related queries.

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it help desk resume example

  • IT Helpdesk Resume Example

Resume Examples

  • Common Tasks & Responsibilities
  • Top Hard & Soft Skills
  • Action Verbs & Keywords
  • Resume FAQs
  • Similar Resumes

Common Responsibilities Listed on IT Helpdesk Resumes:

  • Respond to and resolve IT support tickets submitted by end-users
  • Install, configure, and troubleshoot hardware and software for end-users
  • Provide technical support for desktops, laptops, printers, and mobile devices
  • Manage user accounts and permissions in Active Directory
  • Monitor and maintain network infrastructure, including switches, routers, and firewalls
  • Perform regular backups and disaster recovery procedures
  • Conduct security audits and implement security measures to protect against cyber threats
  • Collaborate with other IT teams to resolve complex technical issues
  • Train end-users on new software and hardware systems
  • Document IT processes and procedures for future reference and training purposes

Speed up your resume creation process with the AI-Powered Resume Builder . Generate tailored achievements in seconds for every role you apply to.

IT Helpdesk Resume Example:

  • Implemented security protocols, monitored and maintained company systems, and resolved user issues before escalations with an average response time of 6 minutes
  • Evaluated and introduced new IT solutions, including hardware and software, to increase employee productivity by 30%
  • Developed and trained end-users on company-specific applications and software that decreased help desk tickets over 45%
  • Reduced total system downtime by 40% through successful diagnostic and preventive maintenance on systems, networks, and applications
  • Researched and successfully integrated a cloud-based system to streamline operations and improve customer service
  • Flawlessly maintained and updated inventory of IT resources, troubleshooting any issues and providing solutions in a swift and effective manner
  • Constructed and launched video tutorials and user guides to help end-users on how to use the system with improved accuracy and efficiency
  • Assisted in the installation and configuration of various software and hardware, ensuring minimal error and zero downtime
  • Consistently exceeded expectations for end-user onboarding, providing them with technical support and training and leading to a 95% customer satisfaction rating
  • Network troubleshooting and diagnostics
  • System/Server administration
  • Data/System security protocols
  • End-user support & training
  • Remote IT Infrastructure management
  • System integration and configuration
  • Cloud computing and storage
  • Installation of hardware and software
  • Antivirus, anti-malware and malware removal
  • Network monitoring and performance optimization
  • User account administration & management
  • Network and system scripting
  • Documentation and user guides creation
  • Scripting & Automation technologies
  • Incident handling & resolution
  • Helpdesk ticketing software
  • IT asset inventory management
  • Video conferencing & remote access tools
  • VoIPand telecommunication techniques
  • Change & Problem Management principles
  • Information Technology
  • Computer Science

Top Skills & Keywords for IT Helpdesk Resumes:

Hard skills.

  • Troubleshooting and Problem Solving
  • Technical Support and Customer Service
  • Network Administration and Maintenance
  • Operating System Installation and Configuration
  • Hardware and Software Installation and Configuration
  • Remote Desktop Support
  • Active Directory Management
  • Firewall and Security Management
  • Backup and Disaster Recovery
  • Cloud Computing and Virtualization
  • Mobile Device Management
  • ITIL Framework and Service Management

Soft Skills

  • Communication and Interpersonal Skills
  • Problem Solving and Troubleshooting
  • Time Management and Prioritization
  • Attention to Detail and Accuracy
  • Patience and Empathy
  • Adaptability and Flexibility
  • Customer Service and Support
  • Technical Aptitude and Knowledge
  • Teamwork and Collaboration
  • Active Listening and Feedback Incorporation
  • Analytical and Critical Thinking
  • Stress Management and Resilience

Resume Action Verbs for IT Helpdesks:

  • Troubleshooted
  • Communicated
  • Collaborated
  • Implemented
  • Prioritized
  • Investigated
  • Coordinated
  • Facilitated

A Better Way to Build Your Resume

it help desk resume example

Resume FAQs for IT Helpdesks:

How long should i make my it helpdesk resume, what is the best way to format a it helpdesk resume, which keywords are important to highlight in a it helpdesk resume, how should i write my resume if i have no experience as a it helpdesk, compare your it helpdesk resume to a job description:.

  • Identify opportunities to further tailor your resume to the IT Helpdesk job
  • Improve your keyword usage to align your experience and skills with the position
  • Uncover and address potential gaps in your resume that may be important to the hiring manager

Complete the steps below to generate your free resume analysis.

Related Resumes for IT Helpdesks:

It support analyst, it support specialist, it support manager, it service manager, it systems analyst, it security analyst, it system administrator, it architect.

  • Career Advice
  • Resumes and CVs

IT Help Desk Resume

An IT help desk job typically entails providing IT support to end-users. Employers look for advanced knowledge of IT operating systems, networks, and software, along with exceptional interpersonal skills. An IT help desk resume should outline your experience and expertise, as well as your personal details.

IT Help Desk Resume Free Template

Download this IT help desk resume template in Microsoft Word format.

IT Help Desk Resume Example:

It help desk agent.

[Street address] [City] [Zip code]

[Contact number] [Email address]

[Briefly describe your background, skills, and qualifications.]

Competencies:

[Competency 1]

[Competency 2]

Experience:

Company Name / Job Title Month 20XX - Present, Location

Company Name / Job Title Month 20XX - Month 20XX, Location

School Name / Qualification Month 20XX - Month 20XX, Location

Professional Affiliations / Memberships / Certification:

[Membership 1]

[1st certification]

[2nd certification]

Achievements:

[Notable career achievement description 1]

[Notable career achievement description 2]

[Certifiate of Merit]

[Certificate of Excellence]

How to Write an IT Help Desk Resume:

A complete guide to writing an IT help desk resume with a free template.

  • Start with a summary.

Make your summary stand out.

You'd need your summary to create a good first impression, intriguing employers enough to continue reading your resume. Start by highlighting your core skills, years of experience, top achievements, and include the reason why the job aligns with your career path.

Keep your summary short and to the point.

Limit your summary to a maximum of four sentences and only include the most pertinent information. Add a sentence about how your specific skill set and experience will benefit the employer's organization.

  • List your technical skills.

Start with your most important competencies.

Make a bulleted list that showcases your core skills, such as providing in-person and online IT help desk support, recommending improvements to user experiences, configuring networks, and updating operating systems and software.

Be sure to mention all relevant skills that could set you apart from other candidates.

Match your skill set with the job posting.

Directly match your skills with the job requirements and do not list skills that will not be needed for the position. You'll want to list all relevant skills and competencies you have acquired over time.

When highlighting your skills, remain honest about your level of expertise as the hiring process may require practical assessments.

  • Highlight your professional experience.

Add your experience in reverse chronological order.

The work experience section is an imperative part of your resume as employers will want to read about the IT help desk tasks you've performed in previous roles. You'll want to start this section with your most recent position.

Add the places you have worked.

Be sure to pay special attention to the responsibilities you were assigned in previous roles. This will help employers envision you in the position and determine the type of tasks you're knowledgeable in.

  • Outline your education information.

List your qualifications.

Add your qualifications in reverse chronological order. Each qualification entry should mention an institution name, the dates of attendance, and a location.

Indicate qualifications in progress.

If you're studying towards a qualification, mention it at the start of this section. Omit the dates and instead include the words "In Progress."

  • Add your certifications.

List any relevant professional certificates.

While your resume thus far already reveals a lot about you and your abilities, to help improve your chances of an interview, don't neglect to mention any IT-related certifications, for example:

  • Cisco Certified Network Associate (CCNA).
  • Apple Certified Associate.
  • W3C Professional Certificate in Front End Web Development.

Start with your most relevant certificate.

If you obtained more than one certificate, consider which one employers would be most interested in and mention it first.

  • Showcase your career achievements.

Add career milestones.

Your career highlights are a great addition to your resume because they act as solid references, proving to employers that you're more than capable of exceeding their expectations.

You'll immediately want to capture an employer's attention, so start this section with your most impressive IT help desk achievements.

Showcase major help desk assignments.

Provide sufficient details of your proudest accomplishments, for example, successfully assisting clients to migrate to a new software platform, developing a user guide for employees to refer to, implementing more efficient error logging procedures, and more.

Be sure to include metrics to emphasize the impact your achievements had on the business. The more specific, the better.

  • List any professional awards and job promotions.

Add key career highlights at the end of your resume.

These usually include professional achievements such as awards or job promotions that may be of particular interest to employers.

Provide the details of your professional achievements.

Use bullet points to briefly describe each highlight and list them in reverse chronological order. Each entry should identify the institution/employer and remember to include a date.

What Employers Look for in an IT Help Desk Resume:

  • A degree in a computer-centered discipline.
  • Experience in a similar role.
  • Advanced proficiency in installing, maintaining, and updating IT systems.
  • Knowledge and experience with the latest IT systems and user interfaces.
  • Communication, collaboration, and organizational skills.
  • Evidence of team- and independent work.

Related Resumes:

  • Computer Programmer .
  • Web Designer .
  • SQL Developer .
  • Java Developer .
  • WordPress Developer .
  • DevOps Architect .
  • Software Project Manager .
  • .NET Developer .
  • Python Developer .
  • PHP Developer .
  • Android Developer .
  • iOS Developer .

Network Administrator Resume

What should be included in a IT help desk resume?

What kind of experience is needed for an it help desk job.

  • Providing clients and employees with IT support.
  • Installing, maintaining, and upgrading operating systems, networks, and software.
  • Performing inspections and documenting processes.
  • Training staff.
  • Making IT-related recommendations.

How much experience is needed for an IT help desk job?

Requirements may vary. It is advisable to carefully read the job requirements before you submit your resume. Some IT help desk positions are entry-level jobs where no prior experience is needed, whereas other advertisements require candidates to have a minimum number of years of experience. If you are about to enter the job market, add "entry-level" to your IT help desk job search terms.

Related Articles:

How to create the perfect resume, front-end developer resume, ui developer resume, resume tips, resume build.

  • • Resolved technical issues for over 100 employees, increasing overall productivity by 20%
  • • Implemented new IT systems, increasing system efficiency by 15%
  • • Led a team of 5 junior IT specialists, improving team efficiency by 10%
  • • Resolved technical issues for over 50 employees, ensuring minimal downtime
  • • Assisted in the implementation of new IT systems, reducing system errors by 25%
  • • Collaborated with the IT team to meet quarterly targets, achieving 100% of goals
  • • Supported senior IT specialists in resolving technical issues, contributing to a 10% increase in efficiency
  • • Assisted in managing IT systems for 20 employees, maintaining 100% system uptime
  • • Assisted in the preparation of quarterly IT reports, achieving 95% accuracy

5 Help Desk Resume Examples & Guide for 2024

Your help desk resume should highlight your technical proficiency. Showcase your experience with relevant software and troubleshooting methods. Demonstrate your customer service skills clearly. Employers need to see your ability to communicate effectively and resolve issues efficiently.

All resume examples in this guide

it help desk resume example

Desktop Support

it help desk resume example

Help Desk Manager

it help desk resume example

Service Desk Manager

it help desk resume example

Technical Support Manager

Resume guide, in this guide, you’ll learn, looking for related resumes, how to create a help desk resume that gets you hired, the right way to write a header for a help desk resume, how to make an outstanding experience section for your help desk resume, 18 essential skills to highlight in your help desk resume.

Help Desk resume example

The customer is king.

But as a help desk…

You’re the king of customer service.

Anyone can pick up the phone or respond to an email, but very few can do so efficiently.

Your work extends way beyond solving simple technical problems.

Without you, companies can’t keep up good relationships with their clients. Many businesses would struggle to improve their brand image and keep their loyal customers around.

You help employees from inner departments solve tech issues in a timely fashion. That’s how you allow everyone to be more productive and stay focused on crucial tasks.

Thankfully…

The days of simple FAQ pages and Q&A sections on forums are over.

Companies have understood the full extent of your importance. That explains why headhunters today work hard to recruit the best help desk professionals.

But to land the job you want:

You need an outstanding help desk resume that promotes your worth. And that’s what we’re going to teach you today.

We created this guide to help you make a brilliant resume that stands out and gets results.

We’ll show you how to feature the right skills, experience, and other essential sections to make you shine.

Let’s get started.

  • Why reading the job description is crucial to picking and featuring the right experience and skills on your resume
  • How to structure and format your resume to inspire recruiters and keep them reading
  • Best way to showcase your relevant experience and convince headhunters of your worth
  • Top technical and soft skills to help you master your job duties and excel at customer service
  • Most important additional sections to include if you want to outshine your competition
  • Computer Science Resume
  • Network Engineer Resume
  • Tech Resume
  • IT Project Manager Resume

A help desk resume is your chance to leave a strong first impression on recruiters and make them want you.

It's not just a bunch of details or meaningless words sitting on a page. In reality, it's the portal through which you'll land the job you want at the company of your dreams.

Every detail matters, from the way you structure your resume to the way you write your sentences.

Therefore, you must remain strategic in your approach.

First of all:

You need to pick a proper layout for your resume .

There are lots of options to choose from, but not all of them will fit your background.

Here are your two options:

If you have a rich work history and lots of details to share, a reverse-chronological layout is best. Combine that with a double-column temlplate and you can fit everything within a single page without sacrificing any details.

A single column resume template works great for you if you're just getting started as a help desk. You don't want to leave lots of white space in your resume, so you can structure the information to fill the whole page. You might prefer the funcional resume layout in such case, as it allows you to focus on skills, rather than experience.

You need to be different from everyone else.

Think about it for a second…

The company needs assistance from a professional help desk. They've been looking for an ideal candidate for a while — yet they still haven't hired anyone.

Why do you think is that?

Two reasons:

  • The majority of applicants don't have the right set of experience and skills to compete for the job
  • No one has addressed the hiring company's needs precisely, and most candidates are ego-centric only looking for their own interest

That's where you'll beg to differ and prove yourself deserving of the position.

You'll highlight your unique expertise, most excellent qualities, and career achievements to stand out from the pack. But more importantly, you'll tailor your resume to answer to the company's needs precisely.

This way, you're outperforming everyone in the race and give recruiters a million reasons to hire you.

Best sections for a help desk resume

  • Certifications

What recruiters want to see in a help desk resume

  • The right customer service experience to help you assist clients effectively
  • A solid background in IT and computer science to prove your fitness for the job
  • Quantifiable achievements and work results demonstrated through reliable metrics and precise numbers
  • Eagerness to learn various technical skills quickly and apply the knowledge in practice
  • A set of soft skills including solution-oriented mindset, patience, and interpersonal abilities to allow for flawless communication

The header is a small section sitting at the top of your resume to help you identify yourself.

It only includes personal details - so it shouldn't affect your chances of getting hired.

You want recruiters to remember who you are in a pile of hundreds of resumes. So, this is your chance to hammer your name into their heads.

You must follow the right structure in making your header. You have to feature your key personal details. And you also need to leave away any unnecessary information.

So, where do you begin?

It's simple.

For starters, you only need to include the following information:

  • Email address

Next, you'll work on placing them correctly on the page.

Make your name memorable by using a bigger font and separating it from the rest of the details.

The job title comes underneath your full name but in a smaller font.

Featuring your full address is optional, especially if you live far away from the hiring company's location.

So, adding just the city and state in your address is okay.

LinkedIn is where most headhunters go to publish job postings and find qualified candidates. And the platform presents an opportunity for applicants to showcase their worth beyond a one-page resume.

Featuring a link to your LinkedIn profile is your way of helping recruiters notice you. It allows them to learn more about you before the interview, which is something they're grateful for.

Let's look at a couple of examples:

Recruiters must be sure that you're their best candidate they can hire before choosing you.

They want to see that you have solid experience with customer experience. And they need to be sure of your IT skills and problem-solving abilities.

But how do you prove any of that?

Well… it's quite simple!

Show that you've done it all before.

Craft an experience section that presents your job experience professionally. Then, fill it with details about your career successes and accomplishments.

Here are three golden rules to follow when writing your experience section:

1- List your experience in chronological order.

A perfect experience section must be chronological. That means you should start from the most recent position and continue further down.

You don't need to include every single position you've ever had. So, be careful when choosing what you put in this section.

2- Be specific.

It's more important to show than just tell when talking about your work history.

Headhunters are tired of reading repetitive job tasks over and over again. Every applicant they come across sounds the same with all the generic duties they find on Google.

The key here is to give recruiters what they want to see specifically. And to find that, you must look through the job description .

Make each bullet point you list here counts by mentioning the impact you had in your previous positions.

But more importantly:

Everything you mention here has to be relevant to the job you're applying for.

3- Quantify your achievements.

This rule gives hiring managers a rational anchor point for comparison. If your numbers are better than everyone else's, you'll separate yourself from the pack.

You won't be stuck at the bottom with the unqualified candidates who also claim to be good at customer support.

Each bullet point must come with a concrete example or a quantifiable achievement to inspire headhunters.

Use precise numbers of the results you achieved in the past to quantify your career wins.

Check out this example:

  • • Responsible for customer service and inquiries
  • • Helped customers with technical issues related to the company’s products and services
  • • Stayed up-to-date with the latest company technologies and software updates

Nobody likes buzzwords , especially not hiring managers.

They've read hundreds of resumes where job responsibilities are listed with no concrete numbers to prove them.

There's nothing to back up those claims and achievements. As a result, such resumes get largely ignored or even count against the applicant.

The solution is to focus on concrete numbers to demonstrate your impact as a help desk professional.

You need to keep an active language when showcasing your work as a help desk. Stick to action verbs and industry-specific verbs to highlight relevance and competence.

Now, here's what a great help desk experience section looks like:

  • • Answered, evaluated, and prioritized 3200 customer inquiries and support requests while maintaining 98% ratings of positive feedback
  • • Assisted in the hiring and scaling of the team from 10 teammates to 35 by screening potential candidates
  • • Recorded, tracked, and updated support interactions using the company’s ticketing system to help with software development

Featuring the right skills in your resume is key to getting you hired.

Recruiters often find themselves stuck choosing between candidates with the same level of experience. So they rely on the skills section to decide on the best applicant for the job.

But here’s the thing:

It isn’t always clear to you as a job-seeker which talents are essential to showcase in your resume.

Companies differ in the way they operate and deal with their customers. The technologies and tools they use also vary significantly from one industry to another.

As a rule of thumb, you must focus this section on two types of skills:

  • Soft skills
  • Technical skills

Soft skills include customer service, the ability to stay on top of client requests, troubleshooting, problem-solving, etc…

Patience and solution-oriented thinking are also crucial to helping you excel at your job.

Moreover, you must demonstrate a willingness to learn and adapt to new tools whenever needed. That shows hiring managers your eagerness to succeed at the job and go the extra mile.

On the other hand:

Technical skills vary widely based on the technology used by the company. There are no universally sought-after technical skills in the job market today.

You can recognize what the company needs from you in the job offer. And many tools and technologies are so popular that most businesses in the market today are using them.

So, by this point…

Your primary focus should be to find the most relevant abilities required for the job. Once you identify them, you’ll only need to narrow your list down and present it in this section.

To do that, you should:

  • List all the soft and hard skills you possess in one list.
  • Define the most sought-after soft/technical talents by reading the job description and keep them in a separate list
  • See which skills correlate the most (those are the ones your help desk resume needs to feature)

Here’s our hand-picked list of the most critical help desk resume skills:

Most sought-after technical skills for help desk resume

  • Active directory
  • Desktop support
  • Technical support
  • Service desk
  • Microsoft Office Suite
  • Google Suite
  • Troubleshooting
  • Email support

Best soft skills to showcase in your help desk resume

  • Customer service
  • Collaboration
  • Communication
  • Problem-solving
  • Time management
  • Multitasking
  • Attention to detail
  • Solution-oriented

Key Takeaways

  • Read the job description thoroughly to identify the hiring company’s needs and address them in your resume
  • Create an eye-grabbing header to keep headhunters reading
  • Feature your relevant work experience and solidify your claims through precise metrics and quantifiable achievements
  • Showcase your technical/soft skills in your experience and skills section to make your resume more appealing
  • Feature your educational background and certificates to stand out from the crowd and outshine your competitors

Help Desk resume examples

Explore additional help desk resume samples and guides and see what works for your level of experience or role.

Desktop Support Resume Example

Desktop support roles are similar to a foundational pillar in IT infrastructure. Therefore, desktop support trends can impact the way whole organizations function.

Emphasize your ability to troubleshoot swiftly and accurately. Display your familiarity with common operating systems and applications. Demonstrate your soft skills relevant to desktop support such as communication, team work and patience. Prove that you understand user issues and solve accordingly. Frame your resume in such a way that it showcases your skills in hardware and software, as well as how those skills led to efficient troubleshooting.

Don't just list qualifications; show how you used them to improve the system. Following 'skill-action-results' could look like 'improved ticket resolution time by...' or 'reduced system crashes by...' and so on.

Help Desk Manager Resume Example

Help Desk Managers play a critical role in customer service. Their actions can have great influence on customer satisfaction and brand loyalty.

Experience in software such as ticket tracking systems and database software is a must. Showcase your customer service skills and ability to manage teams. Demonstrate how you have implemented support strategies that reduced resolution time and improved satisfaction.

Avoid simply listing skills. Instead, show how your management style and technical abilities resulted in improved key performance indicators (KPIs). For example, 'Reduced average call handling time by implementing...', 'Increased customer satisfaction by...' et cetera.

Service Desk Manager Resume Example

A Service Desk Manager role is as a bridge between users and IT operations. This influential role can shape IT processes within a company.

Your resume should demonstrate your expertise in IT service management principles like ITIL or COBIT. Highlight how you have developed and implemented operational procedures that improved efficiency.

Don’t just list your skills. Instead, show how they have led to more efficient operations. Following 'skill-action-results' could look like 'lowered downtimes by implementing...', 'improved service delivery through...' and so on.

Technical Support Manager Resume Example

Technical Support Manager roles form a cornerstone of customer and client support systems. Trends within this sphere have far-reaching implications for any tech company.

Among others, highlight your ability to manage and train a team of tech support representatives. Tout your familiarity with a range of software and hardware specific to your industry. Demonstrate a history of increasing customer satisfaction rating by streamlining the tech support process.

Show, not just tell, your skills. e.g. 'lowered tech support turnaround times...', 'improved customer satisfaction ratings by...' and more.

help desk resume example

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IT Helpdesk Support Resume Samples

The guide to resume tailoring.

Guide the recruiter to the conclusion that you are the best candidate for the it helpdesk support job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies, tailor your resume & cover letter with wording that best fits for each job you apply.

Create a Resume in Minutes with Professional Resume Templates

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  • Work within metrics, adherence and attendance to ensure quality performance and productivity by using management support tools
  • Provide remote support to all our Internal Employees (Working on site or remotely)
  • Procure/Configure and install PCs, network printing devices, peripherals and software, including physical attachment of equipment to network
  • Assist and troubleshoot mobile device management
  • Work as a team with Helpdesk, Operations and Network Administrators
  • Manage desktop protection utilities and provide immediate response to outbreaks and new security updates
  • Provide remote IT support to all our Internal Employees (who are working onsite or remotely)
  • Create and maintain network documentation
  • Knowledge of helpdesk ticket system such as Service Now, Remedy & Manage Engine would be of advantage
  • Working knowledge of fundamental operations of relevant software and hardware
  • Perform onsite/remote service calls at our Head Office and Warehouse
  • Virtual Machine and SAN management
  • Basic knowledge of networking / IP addressing
  • Diagnose hardware and software faults remotely (desktops, laptops, printers) and implement known solutions
  • General network troubleshooting
  • Strong Network & PC/Mac knowledge
  • Network printer installation
  • Software troubleshooting and configuration
  • Fielding/Closing internal IT Help Desk tickets
  • Windows and Mac server environment troubleshooting
  • Various other IT specific tasks
  • Ability to deliver quality customer service through both phone and face to face interactions
  • Ability to manage multiple projects/tasks at once
  • Ability to diagnose and resolve hardware and software problems
  • Solid understanding of mobile devices and operating systems (iOS, Android, Windows)
  • Excellent follow through and communication skills taking ownership of problems
  • Great service attitude even under pressure
  • Experience using a ticketing system and providing excellent service delivery
  • Previous experience integrating Apple PCs into a Windows server environment
  • Familiarity with computer technology will be added advantage
  • Superior skills in both written and verbal communication - English & Mandarin / Cantonese

7 IT Helpdesk Support resume templates

IT Helpdesk Support Resume Sample

Read our complete resume writing guides

How to tailor your resume, how to make a resume, how to mention achievements, work experience in resume, 50+ skills to put on a resume, how and why put hobbies, top 22 fonts for your resume, 50 best resume tips, 200+ action words to use, internship resume, killer resume summary, write a resume objective, what to put on a resume, how long should a resume be, the best resume format, how to list education, cv vs. resume: the difference, include contact information, resume format pdf vs word, how to write a student resume, it helpdesk support resume examples & samples.

  • High school education or higher
  • Typically requires 0 - 2 years general experience, or equivalent combination of experience and college level education
  • Fresh grads of Diploma/ Degree are encouraged to apply
  • Superior skills in both written and verbal communication - English & Mandarin / Cantonese
  • Experience in customer facing role and remote support
  • PC, Laptops and Mobile devices
  • Active Roles and Active Directory

IT Helpdesk Support Technician Resume Examples & Samples

  • Knowledge of helpdesk ticket system such as Service Now, Remedy & Manage Engine would be of advantage
  • Experience with MS Office 2007 - 2013 & Windows 7 - 10
  • Apple iOS/iPad/iPhone experience an advantage
  • Submit time weekly
  • Ensure consistent high quality communication on calls are provided to customers
  • Be a positive contributor to the work environment
  • Perform the analyst role in the Call Center taking calls or Chat intake 4 - 8 hours a week
  • Attend training sessions when necessary
  • Have flexibility with your start and end time ( M-Sun)
  • Build Image and install new computer systems from Apple and Dell
  • Manage Tier 1 Active Directory navigation
  • Manage VoIP and voicemail Administration
  • Troubleshoot remote users by phone and remote software tools
  • Responsible for meeting room and Audio Visual support
  • Some office facilities/admin functions might be required
  • 1 year minimum of HelpDesk experience - 3 years preferred
  • Solid knowledge of PC Operating Systems (Both Windows 7, MAC OSX required)
  • Understanding of LAN design, network protocols, client configuration, IP addressing and remote connectivity
  • Active participant in team projects and contribution; work well independently or in groups
  • When needed, act as a Business Services Liaison between WellMed and United
  • BSL responsibilities will include daily update of tickets
  • Telephony and network support
  • WellMed Information Gathering as needed by United technicians
  • Customer confirmation prior to ticket resolution
  • Clinical assistance with submitting requests as needed
  • 1+ year of experience with PC operating systems including Windows NT, 2000, XP and Windows 7
  • 1+ year of Technology Support experience
  • 6+ months of customer service experience
  • Previous experience in a technical call center or IT Service Desk environment
  • Knowledge of telephony, technologies and applications including customer relationship management software, workforce management software, quality monitoring systems, ACD reporting, interactive voice response systems, and web-based and chat customer service applications
  • Experience as a call center analyst with a proven track record of success supporting technical issues with network connections, PC’s, Microsoft Outlook and especially telecommuter configurations and security
  • Proficiency with creating tickets in the ServiceNow ticketing system and Bomgar
  • UnitedHealth Group or subsidiary work experience
  • Bachelor's Degree (or higher)

Home Office IT Helpdesk Support Services Resume Examples & Samples

  • 1 + years of technology support services experience; network, system, and application support experience
  • Minimum of a Bachelor’s Degree in Computer Science, Business or related field preferred and/or equivalent experience and background in business and computer applications support
  • A+ certification or equivalent experience
  • Strong interpersonal and customer services skills
  • Strong troubleshooting and problem solving skills
  • Flexible and adaptable (some evening and weekend hours)
  • Microsoft technologies – Office 2013 and 365 suites, Exchange 2010, Windows 7, Windows 8.1 and Windows 10, and deployment of these technologies
  • Windows Server Update Service (WSUS)
  • Basic TCP/IP and LAN/WAN (HP switch administration experience helpful)
  • Mobile devices: Android, iOS
  • Terminal Services
  • Citrix Metaframe
  • Adobe Acrobat
  • Java troubleshooting experience as it relates to the Oracle Financial and HR systems
  • File sharing in Microsoft server environment and knowledge of security and permissions to properly deploy shares
  • Network printer deployment
  • Experience troubleshooting issues with Internet Explorer 11 as it relates to compatibility view, SmartScreen filter, ActiveX filtering, etc. · Metropolis call accounting system
  • ActiveVoice office voicemail system
  • Microsoft Hyper-V virtualization
  • Manage engine service desk ticket-tracking system (helpful)
  • Xerox, HP and Konica Minolta multi-function devices and printers
  • Provide first and second level of support on field IT technical problems
  • Diagnose and resolve incidents including PCs, laptops, printers, network equipment, and applications
  • Resolve field support calls
  • Document all service/problems issues in ServiceNow ticketing software
  • Associate’s degree in IT related field or equivalent work experience
  • Prior experience working in a call center environment
  • Proficiency in MS Office ServiceNow and Bomgar software
  • Proficiency in working with Windows and UNIX OS
  • Experience working with PCs, Thin Clients, Routers and Modems
  • Must be highly organized and detail oriented
  • Friendly with outstanding customer service skills
  • Ability to use independent judgment in decision making
  • Bilingual English and Spanish preferred
  • Previous POS experience preferred

IT Helpdesk Support With English Polish Resume Examples & Samples

  • Advanced knowledge of English both spoken and written
  • Advanced knowledge of additional language both spoken and written (Polish/German/French/Dutch/Finnish/Swedish/Norweigan/Icelandic)
  • You should like helping to solve problems for people and have good analytical and problem-solving skills
  • Minimum five years of experience in IT, with hands-on experience in troubleshooting hardware and software solutions
  • Experience as IT support technician for organizations of at least 500 end-users, operating multi-site, geographically disperse, and with a high percentage of mobile workforce
  • Interfacing with multiple levels of an IT support organization, and with exposure to multiple levels of management on a daily basis
  • In-depth experience for several years with Help Desk ticketing systems: intensive daily use, installation and upgrades, configuration for multiple support teams and ticket queues
  • In-depth experience with installing and troubleshooting Microsoft Windows (XP, 7, 8), and Microsoft Office 2013
  • Familiarity with remote support tools such as Microsoft’s Remote Desktop and SolarWinds’ DameWare, or similar (e.g. VNC, or Symantec’s pcAnywhere)
  • Hands-on experience with Symantec Altiris IT Management Suite, Symantec Ghost Solution Suite, or equivalent
  • Familiarity with Ethernet cabling, and with wireless networks in the enterprise
  • Working knowledge of network technology, TCP/IP stack, and AD management
  • Familiarity with computer encryption solutions like Symantec PGP Whole Disk Encryption or Dell Data Protection a plus
  • In-depth experience with delivering support within the framework of a Support Level Agreement
  • Familiarity with endpoint management suites. Experience with IBM Tivoli Endpoint Manager for Patch Management a big plus
  • Familiarity with backup and restoration activities for computer systems and content (e.g. desktop backups to the network) a big plus
  • Working knowledge of Microsoft Windows Server 2008 R2 or 2012 for routine administrative purposes (e.g. DHCP and print server maintenance, managing server-based support tools)
  • Familiarity with ITIL best practices. ITIL V3 Foundation certification a plus
  • Familiarity with SharePoint as user, and to assist people with basic troubleshooting for daily use a plus
  • Strong enthusiasm for automation using Microsoft PowerShell, Ruby, or other scripting languages a plus
  • Familiarity with working with a Linux distribution a plus
  • Advanced customer service skills and ability to train end-users on-the-job a must
  • Must be a strong team player, with the ability to manage multiple critical issues concurrently, while remaining focused on systems’ production deadlines
  • Monitors and answers the TAC phone line and email. Work with users to solve problems within service level objectives
  • Work with other support personnel to resolve problems not resolved at the help desk level within service level objectives
  • Backup other positions within the department like Operations, computer hardware support and deployment
  • Train and learn all new systems as they are put into production to provide support
  • Assist in the analysis, design, and documentation as required to support the development, enhancement, and maintenance of the Company’s systems/applications
  • Responsible for gathering business requirements, design, implementing and documentation of technical solutions according to approved standards/procedures
  • Participate in the development of training materials
  • Assist in the training of software/business applications
  • 2+ years’ customer service experience in an IT support role
  • 1+ years’ setup, configuration, troubleshooting of desktop/notebook hardware and software (Windows 7, 8,10)
  • Ability to provide system level support for computer system/business applications. Specialized knowledge within area of responsibility
  • Excellent customer service and credibility skills
  • Ability to handle a heavy workload in a complex, demanding, and rapidly changing environment
  • IOS device support (iPhone, iPad)
  • Some knowledge of TCP/IP networking and related network services (i.e. DNS, SMTP, DHCP, etc.)
  • Knowledge of Active Directory concepts and administration
  • Must be physically able to lift up to 30 pounds
  • Experience working in a structured, process-driven environment
  • Previous experience in the Mortgage Banking industry
  • Experience supporting Outlook in a Microsoft Exchange environment
  • Experience supporting a variety of WiFi-enabled devices
  • Experience supporting remote users (home or branch office)
  • Experience with scripting languages (PowerShell, VBScript)
  • Associate’s degree in Computer Information Systems or equivalent experience
  • Microsoft Certified Professional preferred (but not required)
  • Provide direct customer service and technical support to users as required via phone, e-mail, and in person
  • Provide professional and prompt responses to users for problem resolution, in person, verbally and in writing
  • Must have good organizational skills and be able to work independently
  • Perform a variety of duties in the monitoring, installation, testing, configuration and troubleshooting of hardware and software and system or application upgrades
  • Familiarity and expertise in various operating systems (Windows 7/8/10)
  • Familiarity and expertise in business applications such as Microsoft Office, Adobe, Anti-Virus software
  • Operate audio/visual equipment such as Video Teleconferencing devices, projectors, and presentation hardware
  • Utilize tools sets such as System imaging tools, Active Directory, Remote Desktop, Help Desk ticket Systems etc
  • Able to lift 50 lbs. occasionally
  • Able to walk half a mile to a mile daily and climb stairs
  • Participate in IT On call rotation
  • Experience in supporting Windows Operating Systems desktop/laptop PCs (Windows 7/8/10)
  • Experience installing software, patches, updates on Desktops, Laptops
  • Experience troubleshooting basic network, software, printing problems Customer Service Experience in the understanding of general enterprise computing (domains, user accounts, network shares, Active Directory and other systems
  • Diploma or Degree in Information Technology or equivalent qualification
  • Technical competency and problem solving skills
  • Strong knowledge of Microsoft Windows (7/8/10/Server) and Microsoft Office (2010/13/16)
  • Passion for Computing and Technology
  • Ability to work autonomously as well as within a team
  • Understanding of Network Technologies (Switches, VLANs, Routers, Firewalls)
  • Excellent multitasking and time management skills with the ability to meet deadlines
  • Strong research and troubleshooting techniques
  • Able to prioritise your workload
  • Act as the first point of contact for IT Support issues
  • Take ownership of support tickets ensuring requests are logged and resolved in a timely manner
  • Troubleshoot and resolve technical support requests
  • Willing to learn new technologies
  • Train staff in the use of hardware/software
  • Co-ordinate and implement system administration
  • Plan and implement Software and Hardware roll outs
  • Provide first level helpdesk support, log all calls using internal Helpdesk application; troubleshooting of hardware and software issues
  • Provide and support all office & shop floor IT activities, including setting up of computers, notebooks, printers, scanners, workplace, docking stations, information points and patching cables
  • Logging both internal and external customers hardware, software and all IT issues
  • Installation and configuration of hardware and software to Brose standard using internal deployment software
  • Administration of desktop computers, notebooks, printers/photocopiers and telephony
  • Administrating and maintaining user accounts using windows Active Directory
  • Support mobile working users across a number of platforms, including iOS, MobileIron and SecOVID for remote access

IT / Helpdesk Support Technician Resume Examples & Samples

  • Helpdesk support
  • Some international and domestic travel required
  • BS/BA/AA degree in Information Systems or other related field
  • Basic knowledge of AD, DNS, DHCP
  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
  • Maintain daily performance of computer systems
  • Respond to email messages or tickets for customers seeking help
  • Install, modify, and repair computer hardware and software
  • Share and document work with team including Jr. members and customers
  • Provide on-call/off hours support
  • A minimum of 4 years’ experience with both Windows & Apple OSX systems
  • A minimum of 2 years’ experience with system or server administration
  • A minimum of 4 years’ experience with Active Directory
  • Experience with System Management software (SCCM, JAMF, Puppet, etc)
  • Experience with scripting (Powershell, VBscript, Bash)

Corporate IT Helpdesk Support Specialist Resume Examples & Samples

  • Provide first level technical support for corporate associates via phone and/or onsite
  • Provide first level support for the Englewood, CO location phone system
  • Provide on-going support, maintenance and upgrade procedures for the laptop, desktop and mobile devices for corporate associates
  • Assist with audio/visual needs for the Englewood, CO location conference rooms
  • Utilize the support tracking application to communicate with corporate associates and qualify support issues from inception to resolution
  • Utilize Active Directory and Group Policy Objects to manage network resources and keep the Active Directory up-to-date
  • Assist with network infrastructure hardware at the corporate office (servers, switches, routers, cabling, printers)
  • Partner with the technology infrastructure team to identify network/systems improvements and configurations
  • Utilize remote support software for end-user support
  • Assist with end-user training events, develop tutorials and training material
  • Assist with technology inventory management and purchasing
  • Document and maintain a support services knowledge database
  • Liaison with third-party service providers to coordinate hardware replacements
  • Participate in technology projects that may require research, QA, and recommendations
  • Assist with remote support of the Lowe Enterprises corporate users as needed
  • 3+ years of technology support services experience; network, system and application support experience
  • Ability to prioritize
  • Manage Engine Service Desk ticket-tracking system (helpful)
  • MCSE certification
  • Server operating systems: Windows Server 2008/2012
  • Symantec Antivirus and Endpoint software experience
  • WebSense (Internet filtering software) experience
  • Telecommunications switch and system experience (NEC IPS 2000 is current phone switch)
  • Install, and configure hardware, operating systems, and application software on new and existing PC, Mac, laptop, and printers
  • Arrange, deploy, and move desktop setups in order to accommodate new hire’s and user relocation
  • Manage Active Directory domain user and computer accounts
  • Manage inventory of software licenses and hardware assets
  • Respond to end user requests via phone, email, trouble ticket and walk-ins; quickly identify, research and resolve issues
  • Responsible for daily support of the IT Lab, including cleanup, organization and consumables
  • Utilize desktop deployment utilities such as Windows Deployment Server
  • Create documentation for standard operating procedures, one-off installations, and end user training
  • Will gradually learn and assist with server maintenance and infrastructure support
  • Be available off hours for scheduled maintenance, critical update releases, physical office moves, and duty pager
  • Travel when needed to support remote offices (less that 5% of time)
  • Must be able to lift up to 50 pounds

IT Helpdesk Support Representative Resume Examples & Samples

  • Strong interpersonal, communication, and customer services skills with a true desire to help fellow employees and campus visitors
  • Ability to calmly navigate users through complicated technical processes
  • Proven ability to learn new technologies
  • Firm time-management and initiative; ability to balance multiple tasks in a fast-paced environment
  • Basic knowledge of PC hardware
  • Experience in a University environment
  • Associates Degree, Information Technology or related field
  • Three years of relevant experience in a higher-education environment

Senior IT Helpdesk Support Specialist Resume Examples & Samples

  • Provide technical support to end users in support of hardware, software, peripherals, and network infrastructure
  • Build and deploy various brands of personal computers with associated configurations
  • Deploy and support VOIP phone hardware and software
  • Maintain and enforce corporate hardware, software, and anti-virus policies
  • Update online helpdesk ticketing system, to track progress and status
  • Attend regular staff meetings to report on tasks
  • Act as a resource for all employees in regards to technical questions, and training
  • Minimum of 3 years' IT Helpdesk experience
  • Ability to collaboratively work in a fast paced team environment, with a large customer base
  • Must have proven pc support skills with experience in hardware, operating systems, printers, 3rd party software, email, and web technologies
  • Must have experience providing desktop end-user support, experience supporting pc setup/configuration, and resolution of all IT Client Services requests, for local and remote employees
  • Exerience providing technical support to end users in support of hardware, software, peripherals, and network infrastructure
  • Possesses a strong knowledge of the Microsoft Windows Office Suite including Excel, Word, Outlook, PowerPoint, Visio, SharePoint, and Project
  • Outstanding customer service skills and rapport
  • VOIP/Unified Communications knowledge a plus

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  • Resume and Cover Letter
  • Resume Objective Examples: A...

Resume Objective Examples: A Career Objective Guide

20 min read · Updated on June 03, 2024

Ken Chase

The formula and some good examples for creating a resume objective to get you noticed

You're searching for a new (or perhaps your first) job, and you know your objective. However, do you know how to communicate it effectively on your resume? A resume objective is a great way to let employers see a snapshot of your skills and experiences and ensure that you stand out from other candidates. However, as our great resume objective examples will demonstrate, your objective matters less than the employer's needs.

In this post, we'll explain the resume objective and how it has evolved. We'll also offer insight into the differences between an objective statement and a summary statement - and how to know which one to use. Then we'll offer some tips to help you craft an objective for your resume and look at 27 great resume objective statement examples that you can customize for your own resume.

What is a resume objective?

The resume objective used to be the gold standard of resume introductions. This brief, three or four-sentence paragraph had long been used to capture employers' attention by focusing on a job seeker's skills, experiences, and achievements while also highlighting the candidate's career goals. These days, it's less common to find professional resume objective examples since most job seekers rely on a resume summary instead.

The basic components of a good resume objective statement

A good resume objective provides three kinds of information to employers:

Who you are, which is generally a statement of your current job title as well as any skills, education , or certifications relevant to the job you're after

What you will bring that's of value to that company, such as your years of experience or specific training

 How you will use your talents to help the company reach its goals

it help desk resume example

Resume objective vs summary statement

It's important to understand how these two career statements differ from one another. On the surface, they would seem to have much in common. After all, they're both designed to serve as introductions that summarize your main qualifications for the job. Moreover, each is intended to capture the reader's attention and inspire them to continue reading the resume .

The differences, however, can be stark. For example:

Resume summaries focus primarily on the candidate's past record of achievements; objective statements emphasize future goals

Resume summaries provide quantifiable results, using real numbers to demonstrate value; objective statements rarely do that since it is difficult to quantify goals

Resume summaries are designed to align achievements with the company's needs; objective statements have traditionally focused more on the candidate's priorities and needs

Resume summaries are great for people who have experience and achievements; objective statements can be useful for those who lack that experience

Which one should you use?

If you've been following our resume guidance in recent years, you're probably aware of the fact that we recommend the resume summary for most job seekers. And make no mistake: if you're an experienced professional who is still moving ahead in the same field and industry, the resume summary is almost certainly your best option. However, there are two situations in which you might find that a resume objective statement will serve your interests better.

If you're new to the workforce. Recent graduates will rarely have the type of real-world experience needed for an effective summary statement. In most instances, a newcomer to the working world will likely need to rely on a resume objective to highlight skills and demonstrate how their goals align with the company's vision.

When you're interested in switching careers . In most cases, you'll have the transferable skills needed to do the job, but may struggle to align your quantifiable achievements with the company's needs. If that's the case, a resume objective can help you to showcase your skills in a way that demonstrates how they can positively benefit the company.

Tips for writing your own resume objective

Because resume objectives have lost some of their luster in recent years, many job seekers may not be familiar with the best way to craft them. To assist you in that process, we've compiled some simple tips you can use to make sure that your objective statement achieves your goals.

State how you'll help the company, not just how qualified you are. While you may not have the experiences or achievements needed to directly convey that value, that doesn't mean that you shouldn't still focus on what the company needs rather than your own desires and goals.

Use specific facts, numbers, and details whenever possible, without bragging or generalizing.

Keep it simple. Don't use flowery or expansive words, as they can sometimes make you appear arrogant. Make it as easy as possible for a recruiter to quickly see you as a qualified candidate.

Review the job posting to ensure that you have the information you need to make your resume objective specific to the job and company.

Tailor your objective to the specific job, career, and industry you're applying for. This means that you should create a separate, customized resume for each application.

Expert tip: Don't make the mistake of creating an outdated resume objective centered on your own goals. Instead, incorporate the best elements of a resume summary into your objective statement by taking the time to tie your goals to the company's needs.

Great resume objective statements you can use for your resume

With all this in mind, here are some good resume  objective examples to help you create a great career objective of your own. If your job isn't listed, don't panic. While these examples don't cover every job out there, they should help you to build a strong, targeted objective for your specific needs. As we said, each objective should be tailored to a specific role - that's why you won't find any resume objective examples for multiple job types. 

1.     Resume objective examples for a new jobseeker

You might not have a ton of experience, but creating a good resume objective will absolutely help to differentiate you from other applicants in a recruiter's eyes. The trick here is to emphasize your strongest personal skills and characteristics, as well as any educational successes, since you can't provide specific work experience or accomplishments.

Here are two general resume objective examples for new jobseekers:

“Organized, fast-learning, and hard-working employee looking to join [company name] as an Administrator. Looking to take advantage of skills in Microsoft Word and QuickBooks to help [company name] meet their objectives through organization and team support.”

“Recent graduate with a B.A. in Accounting, looking to start a career in finance at [company name]. Experienced in creating annual reports and analyzing financial statements for several university activities. Seeking to combine theoretical knowledge with hands-on experience to help [company name] continue their strong market presence.”

2.     Resume objective examples for those looking for a career change

Your goal here is to clearly show how your skills and experience from your previous career can be effective in your next job. Do this by mentioning your talents and knowledge that are relevant to the new job and stating how your previous career background will help you to succeed and excel in the role.

“Customer Service Associate with over four years of experience in accounting technical support, looking to leverage Excel skills and Great Plains knowledge as a Staff Accountant with [company name]. Proven customer satisfaction record solving complicated technical and accounting issues while in a remote role.”

3.Resume objective examples for finance roles

“Experienced individual with solid analytical and quantitative skills and 5 years of experience seeks the job of Financial Analyst with [company name], to leverage outstanding knowledge of financial analysis and modeling to provide accurate and sound financial decision-making at all levels.”

“Experienced Junior Financial Analyst seeking role of Senior Financial Specialist with [company name]. Skills include making targeted and time-sensitive financial decisions by merging solid analytical, accounting, and quantitative skills with a strong passion for the finance industry.”

4.     Resume objective examples for Accountant roles

“Detail-oriented graduate with an AS degree, problem-solving abilities, and analytical skills seeking the role of Accounting Associate with [company name], to effectively apply exceptional knowledge of tax and accounting software for accurate budgeting and forecasting.”

“Current CPA looking to fill the role of Accounts Manager at [company name]. As well as being disciplined and self-motivated, I have extensive experience with financial reporting and modeling along with a proven knowledge of various accounting software models, all of which contribute to effective financial operations.”

5.     Resume objective examples for banking roles

“Highly talented Head Teller with 8 years of experience in the banking sector, seeking a position as a Relationship Manager with [bank name] to increase revenue by combining a banking background with excellent interpersonal and communication skills to bring in new clients, maintain relationships with existing clients, and develop effective media campaigns.”

“Seasoned banking professional seeking a Bank Manager position with [name of bank], where I can use my business and banking experience along with strong communication skills to provide effective problem-solving, customer service, and employee retention and interact with bank customers in a positive, beneficial manner.”

“Self-motivated, reliable, number-loving individual looking for a position as a Bank Teller with [bank name] to apply exceptional math and customer service skills for customers. Key traits include trustworthiness, efficiency, and willingness to learn new tasks.”

6.     Resume objective example for Computer Engineer roles

“Highly motivated individual with 7 years of solid computer engineering experience and proven leadership skills seeking the position of SharePoint Administrator at [company name] where I hope to use demonstrated SharePoint expertise, knowledge of SharePoint solutions architecture, and advanced knowledge of Microsoft SQL Server to ensure exceptional technical performance.”

7.     Resume objective example for a Network Administrator

“Experienced IT professional with BA in Computer Science and proven technical, management, and communication skills seeking the position of Network Engineer at [company name] to use proven experience in systems management and configuration to benefit both internal staff and external customers.”

8.     Resume objective example for IT professionals

“Talented Information Technology Specialist in search of a Senior IT Manager position at [company name], where proven technical and team management skills can help to improve existing processes for handling IT requests and efficiently delivering various technical projects.”

9.     Resume objective example for a Programmer

“Technical and database professional seeks the role of SQL Programmer within [company name] where I will use my excellent programming and organizational skills to enhance company market presence while also gaining a deeper understanding of the newest IT trends.”

10.  Resume objective examples for customer service roles

“Smart and creative Customer Service Representative desires similar position with [company name]. Brings strong communication abilities, proven organizational skills, and a supportive, patient personality to help the company retain and grow its customer base in both existing and new markets.”

“Experienced customer service professional seeking a position at [company name] as a Customer Support Analyst, where I can apply excellent communication and organizational skills to provide customers with effective and efficient support which ensures ongoing retention.”

“Credentialed and experienced Sales Administrator seeks the post of a Contact Center Agent at [company name] where I can provide exceptional verbal, listening, and analytical abilities to ensure clients reach their desired objectives by correctly using [company name]'s products.”

“Diligent Customer Service Agent with 5+ years of experience at a high-volume call center seeks a career move to a similar role at a company such as [company name]. I thrive in a fast-paced work environment and am committed to delivering the top-rated customer service you provide. My organization and support skills can help to meet current and future customer demand.”

11.  Resume objective examples for Engineers

“Graduate of [school name] with a B.Sc. in Mechanical Engineering and two years of work experience at ABC Company seeks a Mechanical Engineer role with [company name]. Possess excellent skills in research, data analysis, and time management. Hold patents for several innovative mechanical devices.”

“Experienced individual with 7+ years of experience managing engineering operations seeks a Civil Engineer role at [company name]. Proven ability to handle simultaneous projects with minimal supervision and bring a committed focus on health, safety, and the environment to the position.”

12.  Resume objective example for human resources positions 

“Human resource management professional looking for the opportunity to augment the overall strategic plan and market direction of [company name] as VP of Human Resources. Over nine years of experience in managing staff, handling employee relations, and deliveirng projects. Strong skills in HRIS.”

“Established, successful HR recruiter seeks a Human Resources Coordinator position with [company name] where I can use my experience and in-depth knowledge of hiring processes, negotiation, conflict resolution, and policy development for payroll and benefits.”

“Experienced and approachable Human Resources Coordinator with four years of experience seeks position as Human Resources Manager with [company name], where I can use my industry knowledge and HR experience to implement employee satisfaction policies and improvements, develop hiring protocols, and create an environment where employees feel valued and satisfied.”

“Results-driven graduate with a degree in psychology (GPA: 3.8) and a minor in business operations looking for a role as a Junior HR Recruitment Agent at [company name]. Prior experience in interviewing and providing feedback as part of college projects in business classes. I will bring well-honed soft skills and strong knowledge of workplace psychology to assist overall HR operations, while fine-tuning my skills in the recruitment process.”

13. Resume objective examples for internships

“Hard-working student (3.5/4.0 GPA) majoring in [specific area] seeks the Intern role with [company name]. Abilities include proven leadership and organizational skills and strong attention to detail. Dedicated team player who can be relied upon to help [company name] achieve its goals as I learn more about your market space.”

“Energetic, talented college student at [school name] working toward a Marketing Degree, seeks to fill the Marketing Intern role at [company name]. General experience and knowledge of PR, advertising, consumer research, and product development strategies to help build customer base in emerging markets.”

14.  Resume objective example for legal roles

“Accomplished Corporate Attorney with 8 years of direct experience, seeking a top-level Lawyer role at [name of legal firm]. Brings skills including legal drafting, arbitration, corporate affairs, and labor laws to assist clients both inside and outside the courtroom.”

“Current Public Legal Advocate seeks position as Senior Legal Researcher for [name of court district/city/legal firm]. I have two years of experience working in district and session courts in the areas of home development, land development, and commercial property development, that will allow me to take on more challenging research projects to meet client needs in these areas.”

15.  Resume objective examples for marketing positions

“Technically oriented graduate with a B.A. in Internet Marketing seeking a Junior SEO Specialist position at [company name]. Possesses a working knowledge of SEO, as well as some hands-on experience with Google Analytics. Looking to further develop online marketing skills as part of the [company name] team.”

“Certified Digital Marketer with strong content writing skills, SEO experience, and 5 years of proven online marketing experience seeking the role of Digital Marketer with [company name] to help expand customer base into new markets.”

“Enthusiastic Marketer skilled in copywriting and graphic design looking for a Social Media Marketing position at [company name]. Personally started and grew an Instagram page to 5,000+ followers and a Facebook page to 8,000+ likes. I believe my skills will help [company name]'s clients improve sales via social media marketing through a strong online presence.”

16.  Resume objective example for Physical Therapist roles

“Licensed, experienced Physical Therapist seeking similar role at [hospital or clinic name]. With 6+ years of experience in treating children and adults with physical disabilities, injuries, and illnesses, I can contribute to the healing of each person's physical challenges and help them learn to navigate them successfully.”

17.  Resume objective example for nursing roles

“Registered Nurse seeking a new career as a Neonatal Nurse Specialist at [hospital name]. Ten years of general nursing combined with a certification in neonatal nursing will allow me to provide outstanding care for both infants and their families, educating them about different health conditions and how to handle them. Working nights and weekends is not a problem.”

“Experienced Home Health Aide seeks to obtain a position as a Certified Nursing Assistant (CNA) at [name of home health agency] applying my course knowledge and proven healthcare skills to support and care for home-bound patients with various health needs.”

18.  Resume objective example for pharmacy role

“Licensed Pharmacy Technician with 8 years of experience, in search of a similar position at [pharmacy or hospital name]. Assists patients by successfully applying extensive experience and knowledge of pharmacy operations, technology, and drug distribution.”

19. Resume objective examples for office and administrative roles

“Former Nurse seeking a part-time job as a Receptionist at [company name]. Experience in working directly with people in nursing and for the last five years as an Avon Representative. Organized, with strong computer skills and professional presence.”

“Business-savvy office employee looking to work at [company name] as an Administrative Assistant. Experience as an Executive Assistant (1 year) and as a Department Secretary (3 years). Supported several key projects through strong organizational skills, timeliness, and solid computer abilities.”

“Freelance VA (Virtual Assistant) looking to transition to an on-site role as an Executive Assistant. Worked with 10+ online businesses, helping with everything from creating training documents to customer service and management support. Excellent organizational abilities and strong attention to detail. Proficient in Microsoft 365 and Adobe Creative Cloud. Strong copywriting skills.”

20.  Resume objective example for an Office Manager position

“Experienced Office Manager seeking a leadership role to help [company name] provide outstanding customer satisfaction. Experienced in managing teams of 15+ at [current or former company names], handling responsibilities from hiring new staff to managing data input groups.”

21.  Resume objective examples for operations roles

“Experienced MBA graduate with outstanding time and project management skills and 10+ years of experience seeks the position as Director of Operations with [company name]. Can ensure the company's ongoing success through exceptional interpersonal and negotiation skills and the ability to lead large multi-departmental operations.”

“Dynamic individual with exceptional leadership and interpersonal skills looking to fill the role of Manager of Clinical Operations at [company name]. I bring experience and expertise in overseeing clinical operations and managing technical and professional staff, as well 8+ years of clinical research and supervisory experience in the medical field.”

22.  Resume objective example for Project Manager positions

“Deadline-focused professional with proven experience in project administration, searching for a project management position where I can use my knowledge and skills in the areas of leadership, problem solving, team management, and budget control to help [company name] exceed targets.”

23.  Resume objective examples for real estate roles

“Real Estate Broker with a passion for organization and excellence seeks a similar role with [company name], using experience with the sale and lease of commercial and residential properties in [location]. Recurrent sales and leasing of properties to large corporations in the last 5 years allowed me to increase revenue to 12% on a year-over-year basis, significantly contributing to the growth of the company.”

“Successful Salesperson seeks high-level position as Real Estate Broker at [company name]. Recent experience handling a customer base of over 150 clients at another reputable real estate firm [or name the company]. Skill set includes creating daily and monthly sales reports and assisting the implementation of customer retention strategies for senior management.”

24.  Resume objective examples for service industry roles

“Excellent communicator and multi-tasker with experience in massage and esthetic services, interested in the position of Front Desk Wellness Sales Executive with [company name]. I bring various strengths including a professional phone manner, bookkeeping knowledge, and customer service skills that will help your front desk to run smoothly.”

“Hardworking, organized, and reliable Housekeeper looking for a janitorial position at [company name] to clean interior spaces. Possesses knowledge of efficient and safe cleaning practices, the use of cleaning equipment, and environmentally sound cleaning agents, as well as excellent customer service.”

25.  Resume objective examples for food service positions

“Entrepreneurial and highly experienced Caterer with 7+ years in the foodservice sector seeking the position of Catering Manager at [company name]. Brings proven management experience, culinary expertise, interpersonal skills, and a strong customer service approach to the role.”

“Friendly, upbeat, and detail-oriented individual looking for an entry-level, fast-paced Line Cook position at [restaurant name], where I can use my outstanding food preparation skills safely and efficiently.”

26.  Resume objective examples for education workers

“Talented Preschool Teacher with 3 years of experience seeking the role of Kindergarten Teacher at [school name]. I have excellent skills and connections with special needs students and collaborated with my Superintendent to create and implement effective teaching practices for these children that can be used throughout the district.”

“Experienced elementary school English Teacher looking to fill the role of Reading Specialist at [school name.] This position in a progressive institution like [school name] would allow me to use my sound teaching skills to assist students in reaching their full potential by helping them to become strong readers.”

“Passionate, enthusiastic and experienced Teaching Assistant seeking the position of Para-Educator at [school name]. Brings interpersonal skills and classroom experience to aid in the development of each student by interacting with them, providing support and resources, and directly supporting the Teacher's lessons in the classroom.”

27.  Resume objective examples for Writers and Editors

“Articulate recent graduate with a B.A. degree in Media and Mass Communication desires a Content Creator Role at [company name]. Hoping to use writing skills and experience in writing articles for local newspapers and online magazines to improve [company name]'s blog, expanding current industry presence.”

“Editor with extensive writing and management experience looking to fill the position of Senior Editor with [company name], using time-management skills to ensure all projects meet deadlines and supervisory experience to effectively manage a team of Writers and Editors.”

Key things to remember

As you can see from the resume objective examples that we've included throughout this post, there's a right way to create this type of professional summary. As you craft your own objective, keep these keen insights in mind:

Try to include some measurable achievements in your statement, to show how you can add value to the employer's bottom line. If you're new to the workplace, however, focus instead on highlighting the benefits that your skills can provide to that employer.

Keep it short, focused on relevant details, and packed with keywords from the job description. 

Make sure that everything you write in your objective statement is supported by the information included in your skills and work experience sections .

Always put yourself in the employer's shoes and try to imagine what kind of information they might be looking for as they review your resume.

Try to only rely on an objective statement if you have little or no real-world experience in the industry you're trying to join. If you do have experience, you'll probably be better served by a summary statement.

Wrapping it up

Once again, this is by no means a complete list of resume objective examples, but it should help you to understand the formula for creating a specific resume objective for whatever job you're after.

Take the time to do this right. Create a tailored objective for each position you want and you'll be easily found by both recruiters and applicant tracking systems searching for the keywords that are right there at the top of your resume.

The result? You'll be starting your new job well ahead of the crowd!

Still not sure about your resume objective or other aspects of your resume? Make sure that it's submission-ready with a free resume review or professional rewrite .

This article was originally written by Lisa Tynan and has been updated by Marsha Hebert and Ken Chase.

Recommended reading:

How to Tailor Your Resume to a Specific Job Description

How to Use Action Verbs in a Resume

How to Write a Resume Headline (With Examples)

Related Articles:

Do Hiring Managers Actually Read Cover Letters?

How to Create a Resume With No Education

Why You Lose When You Lie on Your Resume: Learning From Mina Chang

See how your resume stacks up.

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Resume Worded   |  Proven Resume Examples

  • Resume Examples
  • Administrative Resumes

3 Service Desk Resume Examples - Here's What Works In 2024

If you consider yourself tech-savvy and have excellent problem-solving skills, a job at the service desk might suit you. the service desk has the purpose of helping users with incident resolution. they have two options: using the self-service support system to easily find answers to their queries or requesting help from a service desk analyst. this is where you come to help. service desk analysts work in the it department and become the bridge between the company and its users. today, we’ll dive deeper into this career and show you how to create your own service desk resume..

Hiring Manager for Service Desk Roles

A service desk is a resolution center where users place their queries or find answers by themselves. It has pre-made solutions so users can quickly find answers and it also has a database to receive queries. A service desk helps users solve day-to-day issues such as changing their passwords, installing software, or configuration tasks. 

Generally, users send their requests via email, and this request creates a ticket number. This way service desk analysts or technicians can work on those queries progressively. The idea is to automate the support system to provide better and faster services. It aims to resolve IT issues in fewer steps by streamlining and automating the technical support process.

These days most desk service systems have AI-driven chatbots that help users in troubleshooting faster and at any time. Just think about it, robots don’t sleep or rest, so they are available for users 24/7. However, this doesn’t mean you will be replaced by AI, so keep working on your resume. Service desk analysts are still valuable for recruiters.

What you need to know about AI is that it simplifies your job by taking all the low-value technical support tasks off your shoulders so you can focus on higher-significant issues. Keep in mind that AI is weak in terms of customer support, so technicians still have to handle high-level troubleshooting. 

If you want to enrich your technician resume, take a look below. We’ll share with you three resume templates and handy tips to inspire you.

Service Desk Resume Templates

Jump to a template:

  • Service Desk Analyst
  • IT Service Desk Analyst
  • Service Desk Technician

Jump to a resource:

  • Keywords for Service Desk Resumes

Service Desk Resume Tips

  • Action Verbs to Use
  • Related Administrative Resumes

Get advice on each section of your resume:

Template 1 of 3: Service Desk Analyst Resume Example

A service desk analyst is a technician who troubleshoots and provides support to users. They help them resolve problems at different scales. Therefore they work in multiple tiers depending on the complexity of the problem. Service desk analysts must have great attention to detail, so you should demonstrate this in your resume by double-checking every time to reduce the risks of typos or mistakes.

A service desk analyst resume template including a brief description and relevant work experience

We're just getting the template ready for you, just a second left.

Tips to help you write your Service Desk Analyst resume in 2024

   demonstrate your knowledge of customer relationship management (crm).

Most companies integrate their service desk with a CRM system. This allows them to orchestrate all customer service operations in one place with minimal delays. CRMs also have a database of customer queries which helps technicians have access to insightful information from previous issues. Now that we know this, we can assume that this is a valuable skill to add to your resume.

Demonstrate your knowledge of customer relationship management (CRM) - Service Desk Analyst Resume

   Highlight your communication skills.

As a service desk analyst, you will often deal with non-tech customers who may not understand all the technical processes behind troubleshooting. Therefore, it is important to have excellent communication skills and demonstrate them in your resume.

Highlight your communication skills. - Service Desk Analyst Resume

Skills you can include on your Service Desk Analyst resume

Template 2 of 3: it service desk analyst resume example.

An IT service desk analyst provides technical support to end users. They also maintain software and hardware. These maintenance operations must be scheduled, and IT service desk analysts must notify users about downtime. You must be familiar with networking and documentation, so these are some skills you may want to mention in your resume.

A IT service desk analyst resume template that focuses on IT keywords

Tips to help you write your IT Service Desk Analyst resume in 2024

   indicate your achievements with metrics..

As an IT service desk analyst, you play a huge role in customer support and the organization’s computer health. Therefore, your job can positively impact day-to-day operations. You can mention those accomplishments and use metrics to illustrate their value in your resume.

Indicate your achievements with metrics. - IT Service Desk Analyst Resume

   Emphasize your problem-solving skills.

IT service desk analysts must have strong logical thinking and problem-solving skills. You may encounter highly complex issues throughout your career, so it’s important to demonstrate that you are resilient and capable of facing challenges.

Emphasize your problem-solving skills. - IT Service Desk Analyst Resume

Skills you can include on your IT Service Desk Analyst resume

Template 3 of 3: service desk technician resume example.

A service desk technician resolves end-users issues by providing technical support. They can troubleshoot both software and hardware. In addition, they are responsible for software maintenance and ICT security. Therefore, it can be a good idea to mention your proficiency with cyber security in your resume.

A service desk technician resume template using strong action verbs

Tips to help you write your Service Desk Technician resume in 2024

   indicate your competency with task management software..

Most IT departments work with an Agile approach, meaning that they prioritize tasks and complete them in short milestones. This requires strong organizational skills and the help of a task management system. You can mention your familiarity with tools like Jira, ClickUp, or Trello in your resume.

Indicate your competency with task management software. - Service Desk Technician Resume

   Mention your ability to work with a large team.

Service desk technicians often collaborate with other IT specialists to resolve issues. You will often work with a large team in the IT department, so it’s important to mention your team work skills in your resume.

Mention your ability to work with a large team. - Service Desk Technician Resume

Skills you can include on your Service Desk Technician resume

As a hiring manager who has recruited for service desk roles at companies like Geek Squad, Apple, and Mindtree, I've seen firsthand what makes a resume stand out. The following tips will help you craft a compelling service desk resume that showcases your skills and experience in the best possible light. By following these recommendations, you'll increase your chances of landing an interview and ultimately securing a job in this competitive field.

   Highlight your technical skills and certifications

Emphasize your technical skills and any relevant certifications you have earned. Service desk roles often require expertise in specific technologies and systems.

  • CompTIA A+ and Network+ certified
  • Proficient in Windows, macOS, and Linux operating systems
  • Experienced with JIRA, Zendesk, and ServiceNow ticketing systems

Avoid being too vague or listing skills without context, like this:

  • Computer skills
  • Good with technology
  • Quick learner

Bullet Point Samples for Service Desk

   Demonstrate your customer service experience

Service desk roles require strong customer service skills. Highlight any experience you have working directly with customers, whether in a help desk setting or another customer-facing role.

  • Provided technical support to 50+ customers daily via phone, email, and chat
  • Maintained a 95% customer satisfaction rating based on post-interaction surveys
  • Resolved complex customer issues by collaborating with cross-functional teams

Avoid simply stating that you have customer service skills without providing examples:

  • Good customer service skills
  • Enjoy working with people

   Quantify your achievements with metrics

Use specific numbers and metrics to quantify your achievements whenever possible. This helps hiring managers understand the scope and impact of your work.

  • Resolved an average of 30 tickets per day while maintaining a 98% resolution rate
  • Reduced average ticket resolution time by 25% through process improvements
  • Contributed to a 20% reduction in customer churn by providing exceptional support

Avoid using vague or unquantified statements:

  • Resolved many tickets
  • Improved ticket resolution time
  • Helped reduce customer churn

   Tailor your resume to the job description

Customize your resume for each service desk job you apply to by incorporating keywords and phrases from the job description. This shows the hiring manager that you have the specific skills and experience they are looking for.

Customer-focused IT professional with 3+ years of experience providing technical support for SaaS products. Skilled in troubleshooting, problem-solving, and communicating complex technical concepts to non-technical users. Seeking a service desk role at [Company Name] to leverage my expertise in Zendesk and Salesforce to deliver exceptional customer support.

Avoid using a generic summary that could apply to any service desk job:

Experienced IT support professional looking for a new opportunity. Skilled in customer service, troubleshooting, and technical support. Eager to apply my skills in a challenging service desk role.

   Showcase your problem-solving skills

Service desk roles require strong problem-solving skills to diagnose and resolve technical issues. Provide specific examples of how you have used your problem-solving abilities to overcome challenges.

  • Identified and resolved a recurring software issue affecting multiple clients, reducing support tickets by 30%
  • Developed a troubleshooting guide for common hardware issues, empowering the team to resolve problems more efficiently
  • Collaborated with the development team to identify and fix a critical bug, minimizing customer impact

Avoid simply claiming to have problem-solving skills without providing evidence:

  • Strong problem-solving skills
  • Able to think critically and solve problems

   Highlight your communication and collaboration skills

Service desk professionals must be able to communicate effectively with both technical and non-technical stakeholders. Emphasize your ability to collaborate with cross-functional teams and convey complex information in a clear, concise manner.

  • Collaborated with sales and marketing teams to develop user guides and FAQs for new product launches
  • Presented monthly service desk performance reports to leadership, highlighting key metrics and improvement opportunities
  • Mentored junior service desk team members, providing guidance on technical skills and customer service best practices

Avoid using generic statements that don't showcase your specific communication and collaboration abilities:

  • Good communication skills
  • Team player
  • Able to work with others

Writing Your Service Desk Resume: Section By Section

  header, 1. include your name, phone number, and email.

Your header should include your full name, phone number, and a professional email address. Make sure your name stands out and is easy to read.

  • John Q. Doe, 123 Main St, Anytown USA 12345, 555-123-4567, [email protected] , linkedin.com/in/johndoe

Instead, format your header like this:

  • John Doe 555-123-4567 | [email protected] | linkedin.com/in/johndoe

Use a professional email address that includes your name, not a nickname or joke. Avoid outdated email providers like AOL or Hotmail, and stick with Gmail or your own domain.

2. Decide if you should include your location

Traditional resume advice was to always include your full address in your header. However, with more companies hiring remote workers, including your full address is no longer necessary.

If you're applying for a remote service desk position, you can leave off your address entirely. If the position is in-office, include your city and state to show you're a local candidate.

John Doe Chicago, IL 555-123-4567 | [email protected]

Avoid including your full street address for privacy reasons. Also consider any relocation plans. If you're planning to move soon, you may want to list your target location instead.

3. Add your LinkedIn profile or portfolio URL

Including your LinkedIn profile URL in your header is a great way to provide recruiters with additional information about your background and experience. Make sure your LinkedIn profile is up-to-date and includes relevant keywords for service desk positions.

If you have an online portfolio or personal website that showcases your technical skills and projects, you can also include that URL in your header. This is especially relevant if you're applying for a more technical service desk role.

  • John Doe Chicago, IL | 555-123-4567 | [email protected] linkedin.com/in/johndoe | johndoe.com

Make sure to use a custom LinkedIn URL that includes your name, not a string of random numbers and letters. Keep the URL as short and memorable as possible.

  Summary

A resume summary, also known as a professional summary, is an optional section that you can include at the top of your resume. It provides a brief overview of your professional experience, skills, and achievements that are most relevant to the job you're applying for. While a summary is not a mandatory section, it can be beneficial for job seekers who want to provide additional context or highlight details that may not be immediately apparent from their work history. However, it's important to note that you should never use an objective statement instead of a summary, as they are outdated and often too generic.

When writing a summary for a Service Desk position, focus on your technical skills, customer service experience, and any relevant certifications or training. Tailor your summary to the specific requirements of the job description and avoid repeating information that is already covered in other sections of your resume.

How to write a resume summary if you are applying for a Service Desk resume

To learn how to write an effective resume summary for your Service Desk resume, or figure out if you need one, please read Service Desk Resume Summary Examples , or Service Desk Resume Objective Examples .

1. Highlight your technical skills and certifications

When applying for a Service Desk position, it's crucial to showcase your technical skills and any relevant certifications you have earned. Hiring managers are looking for candidates who have a strong foundation in IT and can troubleshoot various technical issues.

  • CompTIA A+ certified IT professional with 3+ years of experience in troubleshooting hardware, software, and network issues
  • Skilled in diagnosing and resolving technical problems for Windows and Mac operating systems

On the other hand, avoid making vague or generic statements that don't provide any specific information about your skills:

  • Good with computers
  • Fast learner and problem solver

2. Emphasize your customer service experience

In addition to technical skills, Service Desk positions require strong customer service abilities. Your summary should highlight your experience in dealing with customers and your ability to communicate technical information to non-technical users.

Customer-focused IT professional with 5+ years of experience providing technical support and resolving complex issues for a diverse user base. Skilled in communicating technical concepts to non-technical audiences and maintaining a positive attitude under pressure.

Avoid using generic phrases or soft skills without providing context:

  • People person
  • Excellent communication skills

  Experience

Your work experience section is the heart of your resume. It's where you highlight your relevant skills, accomplishments, and impact. Hiring managers want to see how you've applied your skills to real-world situations and made a difference in your previous roles.

In this section, we'll break down the key steps to writing a compelling work experience section for a service desk resume.

1. Highlight your technical skills

As a service desk professional, you likely have a wide range of technical skills. Showcase the specific technologies, systems, and tools you've worked with. This helps hiring managers quickly see if you have the right technical background for the role.

  • Proficient in troubleshooting Windows, macOS, and Linux operating systems
  • Experienced with JIRA, Zendesk, and Salesforce Service Cloud ticketing systems
  • Skilled in remote desktop support using TeamViewer and LogMeIn

Avoid simply listing generic skills without context, like this:

  • Technical skills
  • Customer service
  • Problem-solving

Not sure if your resume highlights the right skills? Try our Targeted Resume tool. It checks your resume against a job description to see if you have the skills and keywords employers are looking for.

2. Quantify your impact with metrics

Numbers speak louder than words. Whenever possible, use metrics to quantify your impact and achievements. This helps hiring managers understand the scope and significance of your contributions.

Here are some examples of how to incorporate metrics:

  • Resolved an average of 50+ support tickets per day while maintaining a 95% customer satisfaction rating
  • Reduced average ticket resolution time by 30% by implementing a new troubleshooting workflow
  • Handled 100+ customer inquiries daily via phone, email, and chat

Contrast this with a work experience description that lacks metrics:

Responsible for answering customer inquiries and resolving technical issues. Helped improve ticket resolution process.

If you don't have access to specific metrics, you can still use numbers to provide context. For example, mention the size of the customer base you supported or the number of team members you collaborated with.

3. Tailor your work experience to the job

Hiring managers want to see how your past experience aligns with the specific role you're applying for. Review the job description carefully and highlight the most relevant aspects of your work history.

For example, if the job emphasizes customer service skills, focus on experiences that demonstrate your ability to handle customer issues effectively:

  • Provided exceptional customer service as the first point of contact for a diverse client base
  • Collaborated with cross-functional teams to resolve complex customer issues and improve overall satisfaction

On the other hand, if the role is more technical, emphasize your technical problem-solving abilities:

  • Diagnosed and resolved complex hardware and software issues for a variety of devices and systems
  • Developed and maintained documentation for common technical issues and their solutions

After tailoring your work experience, use our Score My Resume tool to get instant feedback on your resume. It checks your resume on over 30 key criteria that hiring managers care about.

4. Showcase your career growth

Hiring managers love to see candidates who have progressed and taken on more responsibility over time. If you've been promoted or have taken on leadership roles, make sure to highlight this in your work experience section.

Here's an example of how to showcase career growth:

IT Service Desk Analyst, ABC Company (2018-Present) - Promoted to Senior IT Service Desk Analyst in 2020 - Mentored and trained a team of 5 junior analysts - Led a project to implement a new ticketing system, resulting in a 25% increase in efficiency

Compare this to a work experience entry that doesn't highlight growth:

IT Service Desk Analyst, ABC Company (2018-Present) - Responded to customer inquiries and resolved technical issues - Documented common problems and their solutions - Collaborated with other teams to improve processes

If you don't have a clear promotion to highlight, you can still showcase growth by emphasizing how your responsibilities and impact increased over time within the same role.

  Education

Your education section shows hiring managers that you have the necessary training and knowledge for the service desk role. It also gives them a sense of your career trajectory and growth. Here are some tips to write an effective education section:

1. Put education at the top if you're a recent grad

If you graduated within the past 1-2 years and don't have much work experience yet, put your education section above your work history. This highlights your most relevant qualifications first.

Include your:

  • Degree (Associate's, Bachelor's, etc.)
  • University name and location
  • Graduation year

You can also add relevant coursework, projects, or GPA if it's over 3.5. For example:

Bachelor of Science in Computer Science University of Texas at Austin, Austin, TX Graduated: May 2022 GPA: 3.8 Relevant Coursework: - Network and System Administration - Database Management - Cybersecurity Fundamentals

2. Keep education concise if you have years of experience

When you have several years of relevant work experience for service desk roles, your education becomes less important. Hiring managers will be more interested in the skills and knowledge you've gained on the job.

In this case, just list your degree, major, university name, and graduation year. For example:

B.S. Management Information Systems, Florida State University, 2015

Avoid listing basic coursework, projects, or GPA. These details are less relevant once you're established in your career. Compare the concise example above to an overly detailed one:

Bachelor of Science in Management Information Systems Florida State University, Tallahassee, FL Graduated: May 2015 GPA: 3.2 Coursework: - Intro to Information Systems - Systems Analysis and Design - Business Data Communications

3. Include relevant certifications

Certifications show you have specific knowledge and skills for service desk roles. You can list them in your education section or in a separate certifications section.

Some common IT support and service desk certifications include:

  • HDI Customer Service Representative (HDI-CSR)
  • ITIL Foundation
  • Microsoft 365 Certified: Modern Desktop Administrator Associate

When listing certifications, include the full name and the year you earned it. If the certification expires, you can add the expiration date too.

CompTIA A+ Certification, 2020 HDI-CSR, 2021 ITIL Foundation Certificate in IT Service Management, 2022 - 2025

Action Verbs For Service Desk Resumes

Communication is key when it comes to a service desk analyst role. You understand all the technical aspects of troubleshooting but remember you’ll be talking to non-tech users in most cases. That’s why it is important to be descriptive and precise at the same time. You need to reflect this in your resume. 

You can simplify the information in your resume by using bullet points that start with strong action verbs. These are descriptive words that hold you accountable for your responsibilities in previous jobs. If you need help choosing the right ones, take a look below. We have compiled some of the best action verbs for your service desk resume.

Action Verbs for Service Desk

  • Co-ordinated
  • Streamlined
  • Interpreted
  • Troubleshooted

For more related action verbs, visit Customer Service Action Verbs .

For a full list of effective resume action verbs, visit Resume Action Verbs .

Action Verbs for Service Desk Resumes

Skills for service desk resumes.

Service desk analysts must have a strong set of skills in computer science and customer service. This role requires a combination of highly technical skills and communication skills. You must be proficient at using CRM and task management software and have an excellent eye for details. 

Some employers will require other skills in particular, so it’s always important to check your potential employers’ job posts to identify technical skills that you can include. You can also check the following skills that are relevant to a service desk role according to our research.

  • Active Directory
  • Technical Support
  • Troubleshooting
  • Windows Server
  • Service Desk
  • Computer Hardware
  • Microsoft Exchange
  • Virtual Private Network (VPN)
  • System Administration
  • IT Service Management
  • Computer Hardware Troubleshooting
  • Software Installation
  • Incident Management
  • Remote Desktop
  • Information Technology

How To Write Your Skills Section On a Service Desk Resumes

You can include the above skills in a dedicated Skills section on your resume, or weave them in your experience. Here's how you might create your dedicated skills section:

Skills Word Cloud For Service Desk Resumes

This word cloud highlights the important keywords that appear on Service Desk job descriptions and resumes. The bigger the word, the more frequently it appears on job postings, and the more 'important' it is.

Top Service Desk Skills and Keywords to Include On Your Resume

How to use these skills?

Other administrative resumes, customer service.

An exemplary resume for an Entry Level Customer Service Representative role.

Service Technician

An HVAC resume template highlighting the applicant's HVAC-targeted skill set.

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Service Desk Resume Guide

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  • Skills and Keywords to Add
  • All Resume Examples
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  • Service Desk Cover Letter
  • Service Desk Interview Guide
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10 Customer Service Resume Examples to Stand Out

July 11, 2024

Ever feel like your resume isn’t getting the attention it deserves? 

You know you have the skills and experience for an excellent customer service job, but how do you make sure a potential employer sees that, too? 

Crafting a standout customer service resume can make all the difference in landing your dream job.

You know how they say you never get a second chance at a first impression? Well, that’s especially true when you’re meeting a potential employer. It’s your chance to shine, to show them why you’d be a fantastic fit for the team.

This blog will walk you through the ins and outs of creating a resume that truly stands out. We have compiled 10 customer service resume examples and templates and shared some essential tips to help yours rise above the rest.

What Makes a Good Customer Service Resume Template?

1. senior-level customer service resume template by resume builder, 2. customer service specialist resume template by resume genius, 3. customer service manager resume example by enhancv, 4. entry level customer service resume example by livecareer, 5. customer service resume template by beamjobs, 6. technical customer service resume template by quirk resume, 7. director of customer service resume example by resume worded, 8. customer service supervisor resume template by resume.io, 9. relationship manager resume template by zety, 10. e-commerce customer service resume example by hiver, clickup’s job search template, clickup’s customer service template, clickup’s customer support template, craft the perfect customer service resume for your dream job.

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A strong customer service resume template acts as a blueprint, helping you emphasize the key qualities and experiences your future employers value most.

Here’s a breakdown of what makes a template truly shine:

  • It’s short and to the point (1-2 pages): Recruiters have stacks of resumes to review, so keeping your resume concise and easy to digest is essential
  • It’s tailored to the job description: A resume isn’t a one-size-fits-all situation. Read the job description closely and highlight the skills and experiences that perfectly align with the position
  • It has action verbs and quantifiable results: Don’t just list your duties—brag about your achievements! Use strong action verbs and specific numbers to show how you crushed it in previous roles
  • It’s scannable with clear headings: Bullet points and clear headings are your friends. They make your resume easy to scan through the key information that will grab the recruiter’s attention

Incorporating these elements will transform your resume from ordinary to extraordinary. It’s your chance to make a lasting first impression, so put your best foot forward.

💡Pro Tip: Ask the HR department or manager about the availability of career maps at your current company. This valuable tool helps you gain a clear view of the various career paths available within your organization. 

Understand the relevant skills and qualifications required for each position and strategically plan your career trajectory.

10 Customer Service Resume Templates

Resume Builder

Are you a seasoned customer service professional ready to lead a team? This template is your roadmap to landing that dream leadership position.

It goes beyond basic customer service skills, allowing you to unveil your strategic thinking and proven track record to elevate customer satisfaction and service operations. Highlight your experience building, coaching, and motivating high-performing customer service teams and fostering positive and productive work habits . 

Use quantifiable metrics to demonstrate how you’ve analyzed customer service data to identify trends, improve efficiency, and drive continuous improvement. 

Did you increase customer satisfaction scores by a specific percentage? Have you reduced customer churn by a measurable amount? 

Quantify your accomplishments to grab the recruiter’s attention. This template is ideal for positions like Customer Service Manager, Director of Customer Success, or Head of Customer Experience.

Resume Genius

This template is designed for customer service specialists who can troubleshoot technical glitches and solve complex customer problems. Write about your in-depth knowledge of customer service software and tools, enabling you to handle even the trickiest customer inquiries well.

This professional customer service resume is divided into three vertical sections. Use the area under each role to highlight your ability to identify and solve problems efficiently. 

Mention specific software or tools used within the customer service industry. This could include customer relationship management (CRM) systems, ticketing platforms, or knowledge-base software.

Explain technical concepts in a way that’s easy to understand for everyone. Illustrate your strong communication skills by translating complex technical jargon into clear and concise language for customers with varying levels of technical knowledge.

This template is perfect for Technical Support Specialists, IT Help Desk Representatives, and Customer Service Representatives (Technical Products).

Service Manager

If you’re a customer service manager who thrives on building a high-performing team and fostering a culture of excellence, this template is your secret weapon. Use it to demonstrate your leadership skills and experience creating a customer service powerhouse.

Highlight your skills in fostering a positive and collaborative work environment where team members feel empowered to excel. Incorporate specific examples to demonstrate how you’ve helped your team members develop their hard and soft skills and achieve their full potential.

This template allows you to describe your passions and professional goals for work , demonstrate your ability to analyze customer service workflows, identify bottlenecks, and implement process improvements to enhance efficiency and elevate customer satisfaction.

This template is ideal for Customer Service Manager, Team Lead—Customer Success, or Contact Center Manager positions.

LiveCareer

Are you new to the customer service world or looking to transition into this exciting field? This template is your springboard to launching a successful career. It allows you to showcase the transferable skills essential for exceeding customer expectations and building strong relationships.

The customer service representative resume is divided into two distinct sections. 

One section contains all education and certifications; the other is for your professional summary, work history, and relevant skills. Use these sections to strategically demonstrate your ability to communicate clearly and confidently with customers verbally and in writing.

Emphasize your active listening skills and ability to tailor your communication style to different customer personalities.

In the skills section, you can highlight the past customer support tools you might have used. This helps them understand you are also technically skilled in using modern customer service tools .

beamJobs

Need a resume that can adapt to and conquer any customer service role? Look no further than this versatile template from beamJobs. 

Its flexible structure allows you to tailor your resume to each specific job description, highlighting the most relevant skills and experience for the position you’re targeting.

It is divided into two vertical sections, with one horizontal section at the top for your personal information. The left vertical section contains your contact, education, and skill-related details. The right section helps you summarize your career and expand on your work experience at each organization you worked for.

Let hiring managers know you’re a dedicated, hard-working individual eager to learn and grow in customer service. Showcase your strong work ethic, high-quality customer service, willingness to go the extra mile, and commitment to continuous improvement.

This template is a great starting point for various customer service positions. It allows you to show your adaptability and ability to excel in diverse customer service environments.

Quirk Resume

Are you a tech whiz passionate about helping customers navigate complex technical issues? This Quirk Resume template is designed to showcase your customer service expertise. 

Use it to show your in-depth knowledge of technical products and services, ensuring customers receive exceptional support.

This template is horizontally organized with one section each for your career summary, hard and soft skills, work experience, and education.

This minimal and organized customer service resume template is suitable for demonstrating your comprehensive understanding of the technical products or services you support. The organized and visually appealing format allows you to effectively accentuate your experience in managing customer-related technical queries.

Zero in on your ability to navigate complex systems, troubleshoot intricate problems, and confidently answer customer questions.

Resume Worded

As a Director of Customer Service, your strategic vision and leadership skills are paramount. This Resume Worded template helps you present your ability to develop and implement long-term customer service strategies that drive growth and success.

The resume is divided into two vertical sections, giving you ample room to write about your experience and achievements throughout your career.

Want to show off your leadership skills in customer service? 

This customer service resume example template lets you naturally demonstrate your expertise in recruiting, coaching, and mentoring team members. It also helps you communicate effectively your commitment to fostering a culture of continuous learning and development.

Add a section demonstrating your ability to identify cost-saving opportunities and ensure resources are used efficiently to achieve the greatest results.

This template is ideal for positions like Director of Customer Service, VP of Customer Experience, or Head of Client Services.

Resume.io

The weight of a successful customer service team often rests on the shoulders of the supervisor. This template by Resume.io empowers you to showcase your outstanding customer service skills and ability to guide your team to achieve exceptional customer service results.

This minimalist resume offers a unique layout.  

You can include a professional headshot on the left, creating a more personal connection with the hiring manager. The right side features a dedicated section for your contact information and technical skills, ensuring these crucial details are nice and easy to find.

This template lets you brag (professionally, of course) about the excellent training programs you developed, the clear monitoring processes you set up, and your commitment to giving regular feedback to ensure that your team consistently hits customer service goals .

It is ideal for Customer Service Supervisors, Team Leads—Customer Success, and Contact Center Leads. It allows you to demonstrate your ability to lead and empower your team to provide superior customer service.

💡Pro Tip: As a supervisor, you can review a few customer service templates to fine-tune your end-user experience.

Zety

While not specifically designed for customer service professionals, this template by Zety is a hidden gem for roles focused on building strong and lasting customer relationships. It helps you tell how you connect with customers on a deeper level, going beyond just the sale.

The resume is divided into two vertical sections for maximum impact. One side keeps your contact information readily accessible, while the other allows you to tell a compelling story about your customer service experience. 

This way, hiring managers can easily see how you effectively managed accounts, consistently exceeded customer expectations, and fostered long-term customer loyalty.

The template is ideal for Customer Success Managers, Account Managers (Customer Service), and Client Relationship Specialists.

Hiver

The world of e-commerce customer service requires a unique set of skills. This template by Hiver helps you to display your expertise in navigating the complexities of online retail and providing exceptional support to online customers.

Present your expertise in e-commerce platforms, in-depth product knowledge, and the specific communication skills required for smooth online interactions effectively. 

Using this template, you can craft a resume that speaks directly to the needs of e-commerce employers and increases your chances of landing your ideal customer service job.

This resume showcases the candidate’s proficiency in digital platforms, e-commerce operations, and handling customer concerns related to online transactions, product details, and digital engagement strategies.

The template is ideal for roles like E-commerce Customer Service Representative, Online Customer Support Specialist, or Online Sales Associate (Customer Service Focus).

Enhance Your Customer Service Resume Writing With ClickUp

While ClickUp doesn’t offer pre-built technical resume templates, it can be your one-stop shop for managing the technical aspects of your job search.

From brainstorming skills to tracking applications, ClickUp for Customer Service streamlines it all, keeping you focused on landing your dream customer service role.

You can manage all your customer interactions—emails, chats, and support requests. 

ClickUp keeps everything organized with features like customizable ClickUp Views , pre-built forms, and dedicated ‘Ticket’ lists.

ClickUp Views

Collaboration is key to providing exceptional customer service, and ClickUp facilitates this seamlessly. Team members can collaborate on tickets, share updates, and ensure smooth resolution.

ClickUp Docs

ClickUp Docs act as your collaborative resume workshop. It creates a living document, allowing you to easily update your experience and customer service skills as you progress and look for a career change . No more starting from scratch for each new application! 

Need to share code snippets or design mockups with potential employers? Docs allow for smoother collaboration and communication.

 ClickUp Brain

With ClickUp Brain , you can brainstorm content, get help writing specific sections, and even generate suggestions for tailoring your customer service resume to different job descriptions.

There are several ways to use AI in customer service . ClickUp Brain analyzes your skills and experience, generating a concise summary that grabs the attention of hiring managers.

In addition, ClickUp has a few templates that can help you with your job search and resume writing.

ClickUp helps streamline your job search! Keep track of applications, job openings, company ratings, perks, your interview resources, and much more.

The ClickUp Job Search Template acts as your personal application tracking system. Keep tabs on open positions, record company information and ratings, and track the progress of your applications—all within the familiar ClickUp interface.

Ditch the scattered notes and spreadsheets to make ClickUp your command center for a streamlined job search!

ClickUp's Customer Service template helps customer service reps and agents streamline their support management system with user-friendly views, forms, and customizable fields.

ClickUp’s Customer Service Template is a user-friendly, customizable template offering a centralized hub to manage all your retail customer service interactions, eliminating the chaos of juggling them across multiple platforms.

It helps you easily organize customer feedback, information, and priorities while tracking customer details, partnerships, and satisfaction ratings within a convenient location. Collaboration with your team on tickets, issues, and solutions also becomes a breeze.

ClickUp's Customer Support Template is designed to help you manage customer service inquiries and requests.

ClickUp’s Customer Support Template empowers you to establish a well-organized and efficient system for handling customer complaints and inquiries. This helps you manage all your customer interactions in one place.

It includes a customizable Form View to capture the information your team needs to resolve support requests effectively. It also facilitates seamless collaboration within your customer service team and monitors customer satisfaction scores to identify areas for improvement.

Choosing the right customer service resume template is just the first step.

Remember to tailor the template to the job you’re applying for and focus on the skills and experiences most relevant to the position. Use strong action verbs and quantifiable achievements to highlight your impact.

With the right template, compelling content, and a touch of personalization, you can craft a customer service resume that grabs the attention of recruiters and lands you the interview.

ClickUp helps you brainstorm and customize your resume according to the job requirements. You can write about the achievements and expertise most relevant to the specific job requirements, ensuring your resume speaks directly to what the hiring manager is looking for.

Forget generic resumes. ClickUp lets you tailor your application for each opportunity, showcasing your value as a customer service professional.

Sign up to ClickUp for free today!

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IMAGES

  1. IT Help Desk Resume: Examples and Guide [10+ Tips]

    it help desk resume example

  2. Helpdesk Technician Resume Sample

    it help desk resume example

  3. Desktop Support Resume

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  4. Technical Support Resume Sample

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  5. IT Help Desk Resume Examples & Templates (2024) · Resume.io

    it help desk resume example

  6. IT Service Desk Analyst Resume Examples for 2024

    it help desk resume example

VIDEO

  1. Example- poor desk behavior

  2. Service Desk Manager Interview Questions

  3. Your #professionalsummary should be a short paragraph that summarizes your relevant skills

  4. IT Support Resume, Applying for Jobs and Communities

  5. Help Desk: How To Get Your First IT Job Now

  6. Difference Between Help Desk and Service Desk. You must know ✌️😊by #callmepandeyji

COMMENTS

  1. IT Resume Examples

    IT Resume Templates, Build a Perfect resume with Ease. Start now! Not Getting Hired? It's Not You, It's Your Resume. Resume.io Gives You An Unfair Advantage

  2. Help Desk Support resume

    The Online Resume Builder so Easy to Use, the Resumes Write Themselves. Try Now!

  3. 7 Best IT Help Desk Support Resume Examples for 2024

    Find out how to write a resume for an IT Help Desk position with these examples. Learn how to showcase your technical and customer service skills, qualifications, and certifications.

  4. 5 Help Desk Resume Examples Built to Work in 2024

    Learn how to write a help desk resume that showcases your IT skills, experience, and achievements. See templates, tips, and examples for different levels and roles in the IT support field.

  5. IT Help Desk Resume: 2023 Guide with 10+ IT Help Desk Examples

    To understand why it is so, look at the two IT help desk resume examples give below. IT Help Desk Resume Example 1. Administered materials for training materials and conducted KTs to both small and large audiences every month. Trained 100+ non-IT employees on how to analyze & repair failures of hardware/software.

  6. IT Help Desk Resume: Examples and Guide [10+ Tips]

    The length of a resume should be a single page for IT help desk jobs. Make sure your resume fills the page, but don't stretch it to two pages. The name of a resume file should be "Name - Job Title - Resume.pdf". Read more: What's the Difference Between a Resume and a Cover Letter. 2.

  7. IT Help Desk (Entry Level) Resume Examples for 2024

    1. Tailor your summary to the IT help desk role. When crafting your summary for an entry-level IT help desk position, it's crucial to align your skills and experiences with the job requirements. Research the company and the specific role to identify the key qualifications they are seeking.

  8. Help Desk Resume Examples, Template, & Writing Tips

    Here are three examples of effective help desk resume summaries: IT help desk specialist resume. IT Help Desk Specialist with 6+ years of hands-on experience delivering technical support, managing IT operations, and supporting users with a variety of technical issues. Skilled in aligning end-user needs with long-term resolutions to complex IT ...

  9. IT Help Desk Resume—Examples and 25+ Writing Tips

    See these IT help desk resume examples: IT Help Desk Resume Summary—Example Good Example Friendly help desk specialist with 2 years of experience solving tech problems in fast-paced offices. Seeking to deliver IT solutions at Tremmens-Bart Systems. At Silicon Bytes, promoted to top-tier specialist in 6 months for extensive Zendesk knowledge.

  10. IT Support Resume Examples (+ Help Desk & Technician)

    Here's how to choose the best IT support skills: Create a spreadsheet. In column #1, list all your IT support skills. In column #2, list the IT support skills from the job description. In column #3, add the skills in both lists. Those are the best resume keywords because you can prove them and the company wants them.

  11. IT Help Desk Resume Examples & Templates (2024)

    Learn how to write an IT help desk resume that showcases your technical skills and customer service abilities. See a sample resume, tips, and examples for different formats and sections.

  12. Help Desk Resume Sample & Job Description [+Entry Level]

    Let's look at some help desk resume examples for an entry-level position in practice: right. Secretarial Assistant. January 2010 - December 2010. Carson Logistics, LLC, New York, NY. Managed and delegated phone and online tickets for clients.

  13. IT Help Desk Support Resume Examples & Samples for 2024

    IT Help Desk Support Resume Examples. IT Help Desk Support Specialists provide clients with technical and troubleshooting assistance related to computer hardware and software, mobile devices, and other tools and products. Example resumes for this position highlight such skills as cleaning and reimaging desktops and laptops, performing service ...

  14. IT / Help Desk Resume Samples

    Find resume templates and examples for IT / Help Desk jobs. Tailor your resume by picking relevant responsibilities and accomplishments from the guide and the resume builder.

  15. Help Desk Support Resume Examples & Templates [2024]

    Help desk support resume example (text version) Kathy Webster. San Francisco, CA 94015. (555) 555-5555. [email protected]. Professional Summary. Enthusiastic help desk support professional seeking to benefit an IT Department with complex technical knowledge and strong time management skills.

  16. 2024 IT Helpdesk Resume Example (+Guidance)

    Common Responsibilities Listed on IT Helpdesk Resumes: Respond to and resolve IT support tickets submitted by end-users. Install, configure, and troubleshoot hardware and software for end-users. Provide technical support for desktops, laptops, printers, and mobile devices. Manage user accounts and permissions in Active Directory.

  17. 7 IT Support Resume Examples & Guide for 2024

    With all this in mind, we've compiled two lists with the key tech and soft skills currently in demand. Best hard skills for your IT support resume. Network troubleshooting. Hardware installation and repair. Operating systems (Windows, macOS, Linux) Server management. Database administration.

  18. IT Help Desk Resume

    IT Help Desk Resume Example: Your Name IT Help Desk Agent [Street address] [City] [Zip code] [Contact number] [Email address] Summary: [Briefly describe your background, skills, and qualifications.] Competencies: [Competency 1] [Competency 2] Experience: Company Name / Job Title Month 20XX - Present, Location.

  19. Help Desk Support Representative Resume Examples

    IT Help Desk Support Representative. 5/1/2017 - 9/1/2019. Company Name. City, State. Managed administrative server functions, including back-ups, upgrades, recovery, management of disk space, and more. Located root causes of technical errors and implemented prompt solutions. Member of the research and development team that evaluated and ...

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    IT Service Desk, Team Lead Resume Examples & Samples. Very good people management skills, should have experience in previous roles. Very good communication skills, should have managed services across geographies. Ability to drive initiatives in the team with creativity and a long term vision.

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    18 essential skills to highlight in your help desk resume. Desktop Support. Help Desk Manager. Service Desk Manager. Technical Support Manager. The customer is king. But as a help desk…. You're the king of customer service. Anyone can pick up the phone or respond to an email, but very few can do so efficiently.

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    3 Help Desk Resume Examples - Here's What Works In 2024. As a help desk specialist, you keep the company up and running by providing technical support. Your role is to help both end-users and employees troubleshoot their issues with software or hardware. That is why help-desk professions are so important in any organization.

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    Proficient in communication network installation, maintenance, and problem resolution. Dedicated team player focused on quality control, responsive solutions, and operational analysis. Managed six-person team of support personnel, with 99+% reported satisfaction. Related post: Resume Profile Explained (with Examples)

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    3 Service Desk Resume Examples - Here's What Works In 2024. If you consider yourself tech-savvy and have excellent problem-solving skills, a job at the service desk might suit you. The service desk has the purpose of helping users with incident resolution. They have two options: using the self-service support system to easily find answers to ...

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